Delta CONNECT

Working alongside key partners within health and social care from across west Wales, Delta Wellbeing
has supported with the implementation of an innovative and large-scale programme focused on
supporting prevention and wellbeing through a technological and digital approach called Delta
CONNECT.
The initiative seeks to transform the way social care is delivered, implementing a new model of self-
help and pro-active care utilising Technology Enabled Care (TEC), which is at the heart of the project,
to improve wellbeing helping people to stay independent for longer and reduce demands on long-term
or acute care.

Digital Support & TEC packages

5 Steps to Keyworker support, guidance & wellbeing
CONNECT plans
Pro-active call monitoring
CONNECT provides a wrap-around Access to 24/7 Community Welfare Response
service which includes: Pro-active Support Pathway

Support and Wellbeing plans Response

4,507 service users supported by CONNECT
Over 4200 Wellbeing plans co-produced
with clients
55% of users are in the 'Prevent' tier with no
statutory support
Pro-active call monitoring and wellbeing
47,014 Pro-active calls since beginning of
project
On average 84% of clients have improved or
maintained their wellbeing scores focussing
on Wellbeing, Health and Connectedness
TEC support
18,028 pieces of TEC equipment installed
TEC first approach
Personalised TEC assessment
Distributed over 500 Truecall devices to help prevent scams
Facilitated 5 local day centres to move to a virtual operation to keep clients connected and support
carers
400 clients supported with Telehealth monitoring providing improved health outcomes, reduced
hospital admissions and early diagnosis.
5,721 call outs attended by responders
only 7% required escalation to emergency
services
at a cost of £428,290 compared to £1,204,015
for equivalent number of ambulance callouts
41% of calls due to a fall
reduced the number of clients experiencing a
potential long-lie due to a non-injurious fall
91% of calls attended within 45 minutes
Registration with CIW to enable personal care
provision
Support Pathways
758 referrals on behalf of clients to pathways
of support
443 digital tablets provided
The digital devices have enabled users to get
involved with local groups virtually
Increased number of clients becoming digitally
enabled

www.deltawellbeing.org.uk @LlesiantDeltaWellbeing @DeltaWellbeing