Implementation of Virtual Health resource center (VHRC) tool in GetWell system
Abdulelah Albukhari, MS-HCI Student
Faculty advisor: Brenda Boone, PhD, RN
BACKGROUND
• The Veteran Affairs Medical Center San
Diego Virtual Health Resource Center
wants to reach more patients to provide
education on digital health and telehealth
• VHRC team provides guidance, hands-on
support, training, troubleshooting, and
other information regarding virtual care
tools, such as VA Video Connect, My
HealtheVet, health apps, and devices
• According to the VHRC survey many
Veterans do not know about those
services,
and many Veterans have difficulty using
some of the digital health tools
PURPOSE
• To implement a new feature in the
inpatient GetWell system menu, which
allows the patient to connect to the
VHRC. An alert also fires to ask the
patient if they wish to connect with the
VHRC.
• These changes were implemented to
increase patients’ awareness of the
digital health education provided by the
VHRC.
PROJECT APPROACH
• Role in Project:
• Assist Informatics Nurse/Telehealth
Coordinator with design of GetWell
Network menu changes and tracking
project deliverables.
• Help the VHRC team with understanding
the digital health literacy needs of
Veterans.
METRIC CATEGORIES COMPARED
• VHRC encounters are expected to
increase by 10 to 15% weekly after
implementation of the changes
• Using A-B test by implementing the
change in one unit in the hospital and
monitor the progress and number of
requests for visits in this unit
• Utilize the VHRC questionnaire survey
to find out the level of the patient digital
health literacy before and after the
implementation.
DISCUSSION
• PICOT: For veterans in the in-patient, can the
veterans know more about how to use the virtual
health resource center benefits, knowing more
about their healthcare information, plans, and
appointments scheduled by using the getwell
network system?
• Many veterans need guidance, hands-on support,
training, help troubleshooting, and other
information regarding virtual care tools so the
VHRC provides tools for them to help.
• The new tool will be beneficial for inpatients,
who need to know more how to manage their
telehealth, virtual and digital health after
discharge.
• Studies have shown that digital health services
with wearable and mobile devices have the
potential to enhance self-management of some
chronic conditions. By improving the use of
digital health services the patient may have
improved outcomes
NEXT STEPS & OPPORTUNTIES
• Education to nursing staff who are
primary patient educators on the
changes in GetWell Network.
• A flyer is currently being designed and
will be approved by stakeholders before
distributing to nursing staff, which will
be no more than 1 to 2 weeks prior to go
live.
• Looking for other tools within GetWell
network to promote digital health
literacy.
 Pop-up design

Pop-up 1 in fires at 10:00am on admit day #2 If yes

If No
Digital health literacy questionnaire