Process flow for C-ret processing:

Equipment Required:
1. Computer system with at least 2 GB RAM.
2. 1 Scanner
3. Internet Connection with 4 MBPS
4. PDF printer for POD generation

Software Requirement:
1. Access to Dropship 2.0
2. Access to C-ret UI 3.0 (access to be configured for the node during launch by program team, post
that-credential link, username and password is shared with seller).
3. Google chrome/Mozilla Firefox installed on system.

Process flow:
POD Generation:

1. Once the carrier arrives with Return shipments it will be unloaded at warehouse dock in
presence of seller.
2. Associate log in to Dropship 2.0 for Reverse leg POD generation.

3. On left hand side on dropship 2.0, associate clicks on Return

4. Click on Return
5. Enter the carrier name
6. Update the Vehicle number

7. Enter the delivery associate name

8. Click on Create

9. Now associate starts received returns from carrier

10. Scans the tracking id from shipping label on package
11. Now scans the corresponding Shipment id or RMA id from shipping label on package
 12. Step 9 to 11 is repeated until the return shipments from the carrier is scanned.

13. Post scanning shipment, click on review

14. Click on Submit, Print.

15. 2 copies of print out to be generated (1 for the carrier and other for the self-record).

Grading of return in Cret UI 3.0 (72 Hrs SLA to be maintained):

1. Now associate login to Cret UI 3.0 with shared credentials.

2. Enters the Warehouse ID (Eg: QNAA)
3. Enters the work station id as ws-01 (if using Cret UI on more than 1 system ws-02,ws-03 can be
used)

4. Now scan the RMA/Shipment id/Tracking/Order id (Any one) from Shipping Label or Invoice.
5. Scan the product Barcode (X00/B00) if available, otherwise click ‘Not Available (N)’ If you click
on Barcode Not Available, the system will prompt options for matching items, Choose the item
that matches with the description

6. Do Title Check and Six Side Check, If item matches click YES, else click NO
7. Post this choose the right option and click continue (This is stage where you will be able to mark
your product as sellable and unsellable).

8. At last system will give a prompt to enter Tote id enter as “ts123”

9. If no more items are found in the package, click No more items.

10. If the package has more than one item, select add more items and repeat the process steps
from 18 to 23.
Adjusting Sellable and Unsellable units in Dropship 2.0

1. Once the return is processed in CRET UI - Sellable unit goes to “PRIME_CRET_AREA” and
Unsellable unit goes to “BAD_CRET_AREA” in dropship 2.0
2. Now associate should ensure all the sellable units are moved to prime bins and Unsellable units
to damaged bins.
3. Login to dropship 2.0
4. To move sellable units from to prime bins the seller needs to follow the 2 steps: “Status Change”
and then “Move” transaction.
5. Step 1: Go to Inventory Inventory adjustments-Adjustment type “Status Change”
Source container “PRIME_CRET_AREA”Source inventory type”Customer
return”Destination container “PRIME_CRET_AREA” destination inventory type ”PRIME”
Justification Submit
6. Step 2: InventoryInventory adjustments- Adjustment type “move”source container
“PRIME_CRET_AREA”source inventory type ”PRIME”Destination container “A100”
destination inventory type ”PRIME”Justification Submit

7. Similarly Unsellable units can be moved to damage bins.