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table of contents

2020-21

SUSTAINABILITY
REPORT
TABLE OF 6
CONTENTS PEOPLE
OUR PEOPLE
OUR WORKFORCE
112
114
116
POLICIES 118

1
WELL-BEING 120
DIVERSITY AND INCLUSION 122

5
WOMEN WELFARE 124

2
EMPLOYEE LEARNING AND DEVELOPMENT 126
ABOUT US 4 HEALTH AND WELL-BEING 130

OUR PORTFOLIO 6 OCCUPATIONAL HEALTH & SAFETY 136

MESSAGE FROM THE CHAIRMAN 8 CUSTOMER SUPPORT 140


PROCESS 98
CORPORATE GOVERNANCE 10 CUSTOMER CARE 142
ABOUT THIS REPORT 26 ENVIRONMENT MANAGEMENT SYSTEM 100 CUSTOMER SATISFACTION 144
SHAREHOLDING PATTERN 12
SUSTAINABILITY AT GPL 14 STAKEHOLDER ENGAGEMENT 28 BRAND MANAGEMENT AND VALUE 102 CUSTOMER GRIEVANCE CELL 146

OUR 6P APPROACH 16 MATERIALITY ASSESSMENT 30 ETHICS AND TRANSPARENCY 104


RISK MANAGEMENT 106

8
ESG GOVERNANCE 18 SUSTAINABILITY & ESG IN REAL ESTATE 32

AWARDS & RECOGNITION 20 COVID-19 RESPONSE 34 RISK IDENTIFICATION & MITIGATION 110

OUR STRATEGY: ASPIRE 22 OUR PURPOSE 40

OUR AFFILIATIONS 24 OUR SUSTAINABILITY JOURNEY 42


PERFORMANCE HIGHLIGHTS 44 PLANET 156

7
WATER STEWARDSHIP 158
ENERGY MANAGEMENT 162
EMISSIONS MANAGEMENT 166
WASTE MANAGEMENT 170

4
PROFIT 148 BIODIVERSITY 174

3
ECONOMIC VALUE GENERATION 150
GREEN SPENDS 152

PARTNERSHIPS 66
CSR - GOOD & GREEN 68
PRODUCT 48 CSR - GOOD 72

9 10
GREEN BUILDING CERTIFICATION 50 CSR - GREEN 80
GREEN FOOTPRINT IMPACT ANALYSIS 52 CARBON FOOTPRINT 84
WATER CONSERVATION 54 WASTE TO LANDFILL 86
RECYCLED MATERIALS 56 WORKER WELFARE 88
WASTE MANAGEMENT 58 WORKER SAFETY 90 WAY FORWARD APPENDIX 182
ENERGY CONSUMPTION 60 WORKPLACE SAFETY 92 MESSAGE FROM THE CHIEF CSR & 178 GRI CONTENT INDEX 182
GREEN SOCIETIES 62 HUMAN RIGHTS 94 SUSTAINABILITY OFFICER SUGGESTIONS AND FEEDBACK 188
LIFE-CYCLE ASSESSMENT 64 SUPPLY CHAIN 96 INTEGRATED REPORTING 180 ASSURANCE STATEMENT 189

2 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 3


ABOUT US

GLOBAL SECTOR
LEADER
GRESB (2020)
CHANDIGARH
0.5, 1 PROJECT

85
PROPERTIES
AHMEDABAD
23.4, 1 PROJECT
NCR
27.2, 15 PROJECTS

INSPIRING 187 MILLION


SQ. FT.

TRUST IN
OF SALEABLE AREA

REAL ESTATE
KOLKATA

12
7.3, 3 PROJECTS
MUMBAI
MILLION 39.3, 28 PROJECTS NAGPUR
SQ. FT.
2.2, 1 PROJECT
Godrej Properties brings the Godrej OF BUILT UP AREA
Group’s philosophy of innovation,
sustainability and excellence PUNE
to the real estate industry. Our
developments combine a 123–year 49.5, 14 PROJECTS

40
legacy of excellence and trust with a
commitment to cutting-edge design CHENNAI
and technology.
MANGALORE 3.4, 2 PROJECTS
Headquartered in Mumbai, we YEARS
are one of India’s only national
OF EXPERIENCE 0.9,1 PROJECT
developers with a strong presence BENGALURU
across the country’s leading real
estate markets. 31.7, 19 PROJECTS
KOCHI

12 123 300
2.2, 1 PROJECT

LEGEND
CITIES YEAR LEGACY OF AWARDS AND Total Developable Area (Million sq. ft.): ~187
EXCELLENCE RECOGNITIONS No. Of Projects: 85
(As on 31st March 2021)
GRI 102-1, GRI 102-3 Developable Area, Number of projects GRI 102-4, GRI 102-6, GRI 102-7

4 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 5


OUR PORTFOLIO

GODREJ TWO, VIKHROLI, MUMBAI

BUILDING
SUSTAINABLY
GODREJ RESERVE, BENGALURU

COMMERCIAL
DEVELOPMENTS
Commercial office space has evolved globally
following new drivers that influence the way
we work today. Our focus has been to create
high quality sustainable buildings which offer
world-class spaces, amenities, infrastructure
and flexibility. Our goal is to increase user
satisfaction, work productivity and foster
RESIDENTIAL DEVELOPMENTS innovation in the workplace.
We design homes that can be held in trust for future GODREJ PRANA, PUNE
generations. Some of the key themes represented in
our approach include creating a sense of belonging,
brighter living experience, technological innovation,
thoughtful amenities, safety and security.
THE TREES,
VIKHROLI, MUMBAI

PLOTTED
DEVELOPMENTS
MIXED USE & TOWNSHIP
Our most recent development format
DEVELOPMENTS provides home buyers with the
Self-sufficient integrated developments are opportunity to own land and build homes
the future of Indian real estate as prospective while being connected to state-of-the-art
homeowners increasingly prioritize and seek infrastructure. Our plotted developments
proximity to essentials within walking radius. are planned and delivered to detailed
Our focus has been to create a sense of place specifications including a well-planned
and a robust framework for multiple asset types street networks with provision for
including residential, commercial, retail and civic service lines (water, sewage, electricity,
buildings. Our developments offer different users broadband) sewage treatment plant,
distinct opportunities for social and cultural rainwater harvesting, etc.
exchange in a people-centric and innovation-
driven, sustainable environment. GRI 102-2

6 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 7


MESSAGE FROM THE CHAIRMAN

TOWARDS A
SUSTAINABLE &
RESILIENT FUTURE
We have over the past decade
insisted that all our projects
are third party certified green
buildings and have invested both
in our operations and through
Dear Stakeholders, our corporate social responsibility
funds to ensure we deliver a more
I hope this message finds you and four different areas where Godrej sustainable future. We are water
your loved ones safe. The second Properties ranked #1. The first of We sold 9,345 homes positive and carbon neutral for our
wave of Covid19 has taken a
terrible toll on our country, and
these was that for the first time,
GPL was India’s largest developer
at an average of over Scope 1 & 2 GHG emissions and
are working towards extending
our employees, shareholders, and by the value and volume of sales it 25 homes per day. Our our ESG mandate to cover our
stakeholders have all faced adversity achieved. The second was that the supply chain. Similarly, we have
in recent months. Our priority has Global Real Estate Sustainability team did a fantastic placed significant emphasis on
been to ensure the complete safety
of our employees and construction
Benchmark (GRESB) ranked GPL as
the #1 global leader amongst listed
job of meeting the governance standards and world
class practices in areas such as
workers at our sites. Thousands residential developers in terms of challenges the construction safety.
of labourers continued to stay its governance and sustainability
at our construction sites during practices. The third was that for pandemic posed by A robust governance structure is
the renewed restrictions and we
provided them assurance, and
the first time we were ranked #1 in
India amongst more than 10,000
pivoting fast to digital essential for successful integration
and effective management of
GENERATING SHARED VALUE outcomes to our stakeholders.
Through our Sustainability Report
sanitised living conditions. India is developers in India by Track2Realty sales tools including sustainability. These warrants
committed leadership, direction
Our sustainability efforts continue
to be aligned to the efficient
FY21, we aim to communicate
now emerging from the second wave in an exhaustive study comprising our progress and commitments
and we are cautiously optimistic that of feedback from more than 10,000 virtual site visits, an and strategic influence. In 2020, management of limited natural
towards delivering shared value
resources and responsibly
the worst of the pandemic is behind
us. As a Group, we have invested
participants in the sector. The fourth
was that our Qualified Institutional
online sales portal, and we formed an ESG Committee,
comprising of key C-Suite Officers mitigating the impact from our
across the triple bottom line and
hope that you find it insightful and
approximately H 100 Crore to aid Placement (QIP) in March ranked #1 inhouse data analytics. from the organization and chaired
by our Chief Sustainability Officer.
waste and emissions. In order to
shape a smarter and sustainable
informative. As I conclude, I would
India’s response to the pandemic ever by a real estate developer or like to thank all our stakeholders
This empowered decision-making tomorrow, we ensure responsible
and remain committed to further REIT in India in terms of the quantum for their continued trust and faith
body has been entrusted with business practices across our value
investment. of capital it raised. in GPL’s organizational capabilities,
the responsibility to define chain, right from the business
particularly through these
At GPL, we consistently strive to Being adjudged the #1 listed sustainability objectives and development to the occupancy
challenging times. We remain
build on the foundation of Godrej residential developer in the world plan actionable steps. We have stage. We defined a 6P framework
deeply committed to our aspiration
Group’s philosophy, weaving by GRESB is a recognition the entire integrated sustainability with (Product, Partnerships, Process,
of becoming one of the world’s
innovation, sustainability and GPL team is very proud of. Our multiple business goals and People, Profit, Planet) framework
most responsible and sustainable
excellence into our business purpose of bringing joy to the lives sustainability performance within to guide us towards responsible
developers.
practices. With this approach, it of our customers rests not only on the Company’s annual goals, and sustainable development in
is deeply gratifying to report that providing high quality homes for employee performance review and a holistic manner. The future will Best wishes,
despite the significant challenges the them, but also on the premise that compensation processes. demand increased commitment Pirojsha Godrej
pandemic posed to our operations in each Godrej Properties home has a towards sustainability and Executive Chairman

25
FY 2020-21, we registered several positive impact on the broader world responsible business operations, Godrej Properties Limited
important accomplishments with around us. HOMES SOLD driving the need to deliver positive
PER DAY
GRI 102-14

8 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 9


CORPORATE GOVERNANCE

BOARD MEMBERS

MR. PIROJSHA GODREJ

FAIRNESS, BOARD SKILLS

TRANSPARENCY, AND MR. MOHIT MALHOTRA


Managing Director & CEO
STRATEGY &
BUSINESS

ACCOUNTABILITY MR. JAMSHYD N. GODREJ INDUSTRY


Non-Executive Director EXPERTISE
A SNAPSHOT OF BOARD
COMMITTEES AT GPL

For us Godrej Properties, it is


imperative that business is conducted

56+44+D
in a fair and transparent manner. The MR. NADIR B. GODREJ MARKET
BOARD INDEPENDENCE AUDIT
corporate governance framework Non-Executive Director EXPERTISE
ensures effective engagement
with various stakeholders helping
us evolve with changing times. It
oversees business strategies and
ensures fiscal accountability, ethical 44%
corporate behaviour and fairness to NOMINATION & MS. SUTAPA BANERJEE TECH & FUTURE
NON- REMUNERATION Independent Director PERSPECTIVE
all stakeholders including regulators,
employees, customers, vendors,
INDEPENDENT 56%
DIRECTORS
investors and society at large. INDEPENDENT
DIRECTORS
The Board comprises of seven
committees which oversee key focus MR. AMITAVA MUKHERJEE
CORPORATE SOCIAL GOVERNANCE,
areas. It is in the purview of these RESPONSIBILITY Independent Director FINANCE & RISK
committees to guide corporate

19
strategy, implement and monitor its
effectiveness, and review corporate %
performance, risk and other policies.
OF BOARD
The Board also embraces the MEMBERS ARE MR. PRANAY D. VAKIL PEOPLE & TALENT
importance of diversity for long WOMEN ALLOTMENT Independent Director UNDERSTANDING
term success is constituted of nine
directors from varied geographic
background, age, gender, skills and
industry experience to retain a AVERAGE AGE
competitive advantage. ~63
41 74 MRS. LALITA D. GUPTE DIVERSITY OF
STAKEHOLDER’S
The Board met five times during RELATIONSHIP Independent Director PERSPECTIVE
the financial year with a structured
agenda.
AVERAGE TENURE ON THE BOARD
(MONTHS)
~73
17 80 RISK MR. KEKI B. DADISETH SUSTAINABILITY
Further details on our MANAGEMENT Independent Director
CoC and key governance
processes can be found in
the Process section
CHAIRMAN MEMBER
GRI 102-18, GRI 405-1

10 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 11


SHAREHOLDING PATTERN

0.34%

58+26+6421z
NON-RESIDENT 0.01%
INDIAN BANKS/NBFC

1.32% 1.91%
OTHER BODIES
CORPORATE OTHERS

3.83%
MUTUAL FUNDS

6.26%
RESIDENT
INDIVIDUALS
(PUBLIC)

27.89% OUR
SHAREHOLDING
FOREIGN PATTERN
INSTITUTIONAL (as on March 31, 2021)

OUR
INVESTORS/FPI

BUSINESS 58.44%
Godrej Properties brings the Godrej Group
philosophy of innovation, sustainability, PROMOTERS
and excellence to the real estate industry.
In 2010, we became a publicly listed
company following a successful IPO
mobilizing USD 100 Million. GPL is listed
in the National Stock Exchange of India
Limited and BSE Limited with a market
capitalisation of 39,051 Crore as on March
31, 2021

GRI 102-5 GRI 102-5

12 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 13


SUSTAINABILITY AT GPL

OUR SUSTAINABILITY ET
PRO

EN
CE
N DU

VIR
A

AN
& ESG GOALS PL CT

ON
ERN

ME
GOV

NT
At Godrej Properties, we have set up a PRODUCT
6P sustainability framework covering -
Design and build sustainable products/
Product, Partnerships, People, Process,
services across our development
Profit, and Planet. Our Environmental,

PARTNERSHIPS
footprint. Understand and manage the
Social and Governance (ESG) goals focus
on water, waste, emissions, diversity,
impact created by our products over the
entire life cycle.
We aspire to be
human rights, health and safety etc. to
amongst the world’s

PROFIT
translate to meaningful industry wide
impact. PARTNERSHIPS most responsible and
Influence, collaborate and co-create with
partners across the spectrum to build a sustainable real estate
The 6Ps are levers robust ecosystem for a sustainable future.
developers
that can be creatively
PROCESS
toggled to generate Transform compliance to opportunity
value added through efficient processes and
effective resource allocation. Robust risk
interdependencies assessment and management, especially
to combat climate change.
and create win-win PE S S
propositions. PEOPLE
OP C E
Ensure health and safety, awareness,
knowledge and care for our employees,
LE P R O
customers and communities alike.

PROFIT
Generate economic value through a
sustainable business model. Enable a
win-win proposition for responsible profit
across our value chains.

PLANET
Minimize our environmental footprint
and dependency on limited resources.
SOCIAL
Focus on remaining carbon neutral, water
positive and reduce waste to landfill.

14 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 15


OUR 6P APPROACH

We are water
positive & carbon
neutral for Scope All GPL Homes

EMBEDDING 1 and 2 emissions are minimum


IGBC silver rated

SUSTAINABILITY
PRACTICES PL
ANET
PRO
DU
CT
ACROSS THE
BUSINESS CYCLE

PARTNERSHIPS
INR 30Cr
deployed EMBEDDING We are a

PROFIT
We have integrated our 6P
sustainability framework across the Today, we are for Green SUSTAINABILITY signatory
PRACTICES ACROSS
managing
business value chain to generate
value added interdependencies and spending to Social
create win-win propositions. We
initiatives THE BUSINESS CYCLE Compact
invest in people and skill building for
a better talent base which we hope
to sustain
will enable us build better products.
our business
alongside doing
Through our processes we actively
work towards converting compliance
into an opportunity as well as
nurturing business model innovation.
the right thing for
We design and build sustainable
PE S
products passing on tangible benefits
to consumers from a lifecycle our stakeholders OP C E S
LE R O
as well as the P
perspective while doing the right
thing for the planet.

Our ethical and responsible business


practices give back to our brand, environment
strengthening our stakeholder
relationships across customers,
investors, supply chain partners and
the industry at large. All sites have
All our current offices an Environment
are Health & Well Management System
being certified

16 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 17


ESG GOVERNANCE

ENVIRONMENTAL
POLICY

HEALTH & SAFETY


POLICY

CORPORATE
SOCIAL
RESPONSIBILITY
POLICY

PREVENTION
OF SEXUAL
HARASSMENT
POLICY

ESG GPL INTEGRATED PROCESS


FOR SUSTAINABILITY
GENDER
AFFIRMATION
POLICY

GOVERNANCE EXECUTIVE
HEALTH CHECK-
UP POLICY

A robust governance structure


ESG COMMITTEE MEMBERS ENVIRONMENT
is essential for the successful GPL POLICY ON
integration of sustainability within BOARD DIVERSITY
the organization and requires
committed leadership, direction and
strategic influence. ANUBHAV
V SWAMINATHAN
GUPTA GPL HUMAN RIGHTS
In 2020, we formed an ESG POLICY
Committee, comprising of key C-Suite
Officers and chaired by our Chief
CSR and Sustainability Officer. This SOCIAL
empowered decision-making body EMPLOYEE
RAJENDRA PRASHANT POLICY
has been entrusted with identifying KHETAWAT KATIYAR
and addressing strategically
significant Environmental, Social and
DIVERSITY, ANTI-
Governance issues material to the
DISCRIMINATION
business. The ESG Committee helps AND EQUAL
define as well as review sustainability OPPORTUNITIES
goals and policies, shapes investor POLICY
SURENDER VERMA VIKAS SINGHAL
messaging, drives sustained progress GOVERNANCE
on key indicators and periodically
DATA PRIVACY
assesses progress for focused areas
POLICY
of intervention.

ESG performance indicators have


been integrated across Company’s UDAY BHASKAR MEGHA GOEL
annual goals with 12% of our INFORMATION
SECURITY POLICY
employees’ performance and related
compensation linked to sustainability
goals through their respective
function, department and operations. GPL
WHISTLEBLOWER
POLICY
GRI 102-18

18 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 19


AWARDS & RECOGNITION

REAL ESTATE

1
RANKED EMPLOYER IN INDIA

AWARDS & TRACK2REALTY st WEST INDIA ACROSS

RECOGNITIONS
ASSET CLASS

BRANDXREPORT PUBLIC PERCEPTION


IN INDIA

48
REAL ESTATE FY21

SAFETY
GROW CARE INDIA SAFETY
AWARDS

DEVELOPMENT AWARDS
GOLD
Godrej Seven, Godrej Eternity, Godrej 101,

RECEIVED
SECTOR LEADER
Godrej Golf Links, Godrej Air, Godrej Habitat,
Godrej South Estate and Godrej Icon

by the Global Real Estate Sustainability


Benchmark (GRESB) 2020
ROYAL SOCIETY FOR APEX INDIA FOUNDATION SAFETY
PREVENTION OF ACCIDENTS AWARD
ROSPA SILVER AWARD FOR HEALTH AND PLATINUM
SAFETY PERFORMANCE
Godrej Avenues, Godrej Hillside, Godrej
Godrej Nature+, Godrej 101 and Godrej Boulevard, Godrej 101, Godrej Nature Plus
Golf Links
GOLD
Godrej Eternity, Godrej Park Greens, Godrej
ACHIEVEMENT IACC COVID BEST CORPORATE Rejuve, Godrej Icon, Godrej Meridian, Godrej
South Estate, Godrej Habitat, Godrej Palm
AWARD FOR CSR CRUSADERS AWARDS CSR PRACTICES
NATIONAL SAFETY COUNCIL Retreat, Godrej Air, Godrej Nirvaan, Godrej
EXCELLENCE 2020 by World CSR congress MAHARASHTRA CHAPTER Emerald

by Mahatma Awards, 2020 for serving humanity during award 2020


CERTIFICATE OF MERIT SILVER
ongoing COVID-19
Godrej 24, Godrej Elements and Godrej Godrej Aqua
Central

GREEN DEVELOPER MASTERS OF RISK IN NATIONAL


OF THE YEAR THE REAL ESTATE BRAND LEADER 12TH CIDC VISHWAKARMA 19TH ANNUAL GREENTECH
(NATIONAL) CATEGORY OF INDIA AWARDS 2021 SAFETY AWARDS 2020
TROPHY AND CERTIFICATE FOR CONSTRUCTION WINNER (SAFETY EXCELLENCE)
at Estrade Real Estate at the 7th edition of The India by Track2Realty HEALTH, SAFETY & ENVIRONMENT
Award 2020 Risk Management Award BrandXReport Godrej Seven, Godrej RKS
Godrej Air
2019-2020

20 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 21


OUR STRATEGY: ASPIRE

ACHIEVING A HIGH
RETURN ON EQUITY
Our strategy to achieve a target of 14% y-o-y growth in Booking Value
20% return on equity (ROE) and in FY21. GPL has delivered 42%
establish a presence as one of the y-o-y increase in sustenance sales in BUSINESS Accelerated deployment of

A
top three real estate developers by FY21. Sustenance sales contribution DEVELOPMENT
capital and Industry leading
value in all four major markets in improved to ~68% of total BV in Strong deal Customer Advocacy by
India (Mumbai, Bengaluru, Delhi/ FY21. pipeline, faster achieving higher NPS
NCR and Pune) involves leveraging ENHANCE THE turnaround
GODREJ BRAND
the following key aspects. PROACTIVE RISK IDENTIFICATION MARKET
AND MITIGATION LEADERSHIP
IN EACH Speed - Sustenance Sales,
LEVERAGING THE GODREJ BRAND
S
We created a comprehensive REGION Construction Technology, Pre-
We believe that the strength of the Risk Register to ensure risks are Construction Process (PCP)
SUCCESSFUL
‘Godrej’ brand and its association identified and mitigated on time. LAUNCHES timelines, Agile decision making,
with trust, quality and reliability has This helps us have sharper focus on Design Standardization
helped us build deeper relationships profitability and project delivery. Launch every
quarter
with our customers, service The process involves creation of a
providers, process partners, investors comprehensive Risk Management BUILD OUR JOINT

P
and lenders all of which has helped Framework to Anticipate, Identify, DEVELOPMENT Project launch every quarter,
us acquiring a strong position within Prioritize and Monitor business PROJECTS every region
the sector. risks. Risks segregated into Critical, PORTFOLIO
Non Critical, Active & Dormant CAPITAL RAISING
along with mitigation measures and
AND UNLOCKING
CUSTOMER CENTRICITY
responsibilities. Faster capital
GPL is one of very few real estate
turnaround
companies that have adopted Net
Promoter Score (NPS) as a measure
of customer satisfaction. Our
DESIGN STANDARDIZATION
We have implemented design I IRR preservation through the
project lifecycle
focus on scaling up collections and standardisation through 6
boosting NPS and Loyalty/Referral key elements. 1) Material GROWTH OF
Sales. FY21 was the best year for Standardisation; 2) Product RESIDENTIAL EFFECTIVE
PROJECTS EFFECTIVE CAPITAL
collections despite the pandemic. Standardization; 3) Component DEPLOYMENT
Loyalty and Referral sales were Standardization; 4) Customer Focus; CAPITAL

R
MANAGEMENT Risk assessment
reported at 14% of total sales. 5) Digital Transformation; and 6) Region led operating model
and portfolio
Adopt an innovative approach in
management
SPEED- IMPROVING SUSTENANCE Design in order to achieve business-
SALES oriented solutions.
GPL emerged as the largest Furthermore, in FY21, we had
residential real estate developer in a strong focus on Overheads
India in FY21. GPL has consistently ASSET
E
optimization driven by austerity MANAGEMENT Energized team in a
achieved Booking Value (BV) of more measures, SO led operating model, performance-driven culture
than 5000 Cr since FY18. Despite no hiring at RO/HO and efficient Preserving IRR
the COVID pandemic, we achieved a structures for all HO functions. during operations

22 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 23


OUR AFFILIATIONS

OUR AFFILIATIONS

GODREJ
GROUP

CONFEDERATION OF INDIAN INDIAN GREEN BUILDING WORLD BANK COUNCIL


Our Chief
INDUSTRY (CII)
CII works to create and sustain
COUNCIL
The council offers a wide
FOR SUSTAINABLE
DEVELOPMENT
Sustainability
an environment conducive
to the development of
array of services which
include developing new green
WBCSD is a global, CEO-led
organization of over 200
Officer is member
India, partnering industry,
Government, and civil
building rating programs,
certification services and
leading businesses working
together to accelerate the
of the ESG steering
society, through advisory and
consultative processes.
green building training
programs.
transition to a sustainable
world. committee of the
Asia Pacific Real
Assets Association
GODREJ
PROPERTIES
LIMITED

FEDERATION OF INDIAN MAHARASHTRA CHAMBER CONFEDERATION OF REAL NATIONAL SAFETY


CHAMBERS OF COMMERCE OF HOUSING INDUSTRY ESTATE DEVELOPERS COUNCIL
AND INDUSTRY An apex body consisting ASSOCIATION OF INDIA The National Safety Council
A non-government, not-for of members from the Real CREDAI is a knowledge aims to build capacity,
profit organization, FICCI is Estate Industry among sharing network about develop material, methods,
the voice of India’s business Mumbai Metropolitan Region the latest industry data, procedures and strengthen
and industry. From influencing (MMR), it brings together technology advancements the national movement
policy to encouraging debate, members dealing in Real and industry benchmarks (including unorganized
engaging with policy makers Estate Development on one for its members. It was sector) on Safety, Health
and civil society, FICCI common platform to address established in 1999 with and Environment to prevent
articulates the views and various issues facing the a mandate to pursue the and mitigate the loss of
concerns of industry. Industry. cause of housing and life, human suffering and
habitat providers. economic losses.

GRI 102-13

24 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 25


ABOUT THIS REPORT

OUR PORTFOLIO

NORTH EAST

GODREJ AIR (NORTH)


GODREJ GOLF LINKS
GODREJ HABITAT GODREJ SE7EN
GODREJ MERIDIAN (JOKA)
GODREJ NATURE PLUS
GODREJ SOUTH ESTATE

TOWARDS A
NCR KOLKATA

SUSTAINABLE SOUTH

FUTURE GODREJ AIR (SOUTH)


GODREJ AVENUES
GODREJ ETERNITY
GODREJ NURTURE
GODREJ AZURE
GODREJ REFLECTIONS
Integrating ESG goals into the control and excludes Development GODREJ LAKE GARDENS
With our seventh real estate business value chain management (DM) projects where GODREJ RESERVE
GODREJ ROYAL WOODS
annual Sustainability sustains and enhances business
viability in the long term. ESG
Godrej Properties does not have
full operational control. BENGALURU CHENNAI
report we share our performance is also a key
contributor to our brand values EXTERNAL ASSURANCE
progress on key goals and our teams are translating
these commitments into customer
Authenticity of the data and
systems disclosed in our report
communication underscoring
has been assured by KPMG WEST
our environmentally and socially
REPORTING FRAMEWORK Assurance and Consulting
responsible delivery. This report
This report has been prepared Services LLP, an independent
provides a platform to share our
in accordance with the following third-party assurance provider.
progress on key ESG performance GODREJ 24 & ELEMENTS
disclosure frameworks: They have provided the assurance GODREJ FOREST GROVE, NURTURE,
indicators, notable achievements GODREJ CITY
as per International Standard on PARK GREENS (MARMUDI)
» Global Reporting Initiative (GRI) and impact generated during GODREJ EMERALD
Assurance Engagements (ISAE) GODREJ GREENS & PRANA
Standards: Core Option the reporting period of 1st GODREJ NIRVAAN
3000 (Revised) standard – limited GODREJ RIVERGREENS
April 2020 to 31st March 2021. GODREJ RKS
» United Nations Sustainable assurance criteria. Please click GODREJ RIVERHILLS
There has been no restatement GODREJ REJUVE
Development Goals (SDGs) <hyperlink to assurance statement
of information in this report.
» National Voluntary Guidelines page> to view the assurance
We remain committed to our
statement.
MUMBAI PUNE
on Social, Environmental and 6P sustainability framework as
Economic Responsibilities of outlined in our earlier reports.
Business (NVGs) FEEDBACK
REPORTING BOUNDARY We welcome your feedback
on our report or any aspect of
The list of all entities included This sustainability report
in our consolidated financial our sustainability performance.
encompasses performance of THE TREES
statements can be viewed at Please reach out for any queries,
https://d1jys7grhimvze.cloudfront. Godrej Properties across 26 active
comments or clarifications at
net/backoffice/data_content/ project sites and our headquarters
annual_report/GPL_Annual_ sustainability@godrejproperties.
in Mumbai and includes all projects
Report_2021.pdf com
that fall under direct operational VIKHROLI
GRI 102-10, GRI 102-46, GRI 102-50, GRI 102-52, GRI 102-53, GRI 102-54, GRI 102-56 GRI 102-45

26 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 27


STAKEHOLDER ENGAGEMENT

OUR
STAKEHOLDERS

13+13+12A
AGENCIES CUSTOMERS
Frequency: Continuous Frequency: Continuous

Mode: Feedback Surveys Mode: Customer Feedback


Channels
Focus Areas: Payment processes,
study of design issues, support Focus Areas: Product quality, safety
from sub-vendors of products

LOCAL GOVERNMENT BODIES EMPLOYEES


Frequency: Continuous Frequency: Continuous

EFFICIENT AND
Mode: Meetings and Personal Mode: Internal Surveys
Interaction
Focus Areas: Skill

EFFECTIVE
Focus Areas: Real estate sector development strategies
regulations, tax

STAKEHOLDER INVESTORS
Frequency: Periodic
CONSULTANTS
Frequency: Continuous

ENGAGEMENT
Mode: Investor Meets Mode: Feedback Surveys

Focus Areas: ESG parameters Focus Areas: Health & safety,


quality, community initiatives

Continuous engagement, LOCAL COMMUNITIES SUPPLIERS/CONTRACTORS


STAKEHOLDER ENGAGEMENT
collaboration and dialogue are PROCESS Frequency: Continuous Frequency: Continuous
critical for a long-term relationship
GPL has a three-step approach for Mode: Interactions and Surveys Mode: Feedback Surveys
with all our stakeholders and helps
efficient and effective stakeholder
in devising effective business
engagement. We prioritise our Focus Areas: Social protection, Focus Areas: Timely hand over of
strategies. Internal and external
primary stakeholders for further source of livelihood sites, approval process
stakeholders provide us with insights
engagement through formal and
for harnessing shared value.
informal channels in order to capture
Stakeholder engagement is therefore their feedback, concerns and views.
critical to determine key material This assists us in understanding
issues which have the potential to stakeholder expectations and
influence our business. The process prioritising actionable efforts
also gives stakeholders a platform to towards our overall sustainability
voice their concerns on ESG issues strategy and goals. We conducted an
enabling us to undertake suitable extensive stakeholder engagement STAKEHOLDER STAKEHOLDER STAKEHOLDER
measures to address these in a exercise in FY 2018 and have since IDENTIFICATION PRIORITIZATION ENGAGEMENT PLAN
transparent manner. reviewed it annually to incorporate Identification of key Prioritization of stakeholders Preparation of an engagement
changes in material topics with stakeholders which based on criteria such as plan based on stakeholder’s
regard to market trends, business either are impacted by dependence, responsibility, characteristics, needs and
imperatives, industry regulations, GPL or have the power influence on GPL and impact expectations to ensure
sectoral landscape and stakeholder to influence GPL. of GPL’s activities on them. maximum participation by
concerns. leveraging diverse platforms.

GRI 102-21 GRI 102-40, GRI 102-42, GRI 102-43, GRI 102-44

28 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 29


MATERIALITY ASSESSMENT

MATERIAL TOPIC RELEVANT STAKEHOLDER KPIs


» Governance Structure
Customers, investors,
ETHICS AND customers shareholders and » Governance Policies (Code of
TRANSPARENCY local government bodies Conduct, Whistleblower, etc.)
» Anti competitive behavior

» Market Presence
Customers, investors,
BRAND consumers shareholders and
» Product Portfolio
MANAGEMENT local government bodies » Service Delivery

Investor, consumers,
» Rate of injury
OCCUPATIONAL local government bodies,
HEALTH & SAFETY employees, and local » Health and Safety
communities

Investors, employees,
CUSTOMER agencies, contractors, local » Customer Health and Safety
WELLBEING government bodies » Customer Satisfaction

» Workplace Diversity and Equality


Employees, customers,
EMPLOYEE » Provision of Benefits

IDENTIFYING
contractors, local government
WELFARE bodies » Workplace Satisfaction
» Employee Retention

WHAT IS MATERIAL CONTRACTOR


HEALTH &
SAFETY
Contractors, customers, local
government bodies
» Health & Safety in operational sites

THE PROCESS We look at our ecosystem wide We have identified material issues
role to understand stakeholder which are most likely to impact LABOUR Employees, consumer, » Human Rights
» Identification of a broad funnel
expectations. Managing ESG risks our financial and operational MANAGEMENT contractors and communities » Employment and Training Practices
of material issues using primary,
and opportunities creates sustained performance narrowing these PRACTICES
secondary research and review.
financial performance and down from 29 sectoral topics to
» Classification and prioritisation enhances stakeholder value. As risk 10 relevant material issues across
of identified material issues management, transparency, social social, ecological, human and » Water Conservation
under GPL business activities engagement and resiliency takes financial capital. WATER Employees, consumer,
» Water Recycling
and mapping against internal or center stage during COVID-19 EFFICIENCY contractors and communities
external stakeholders. Materiality assessment and » Wastewater Management
pandemic, ESG integration in the
» Validation of consolidated business has become increasingly stakeholder engagement were
material issues through Board important and a key differentiator. conducted in accordance
and senior management We have mapped risks such as with AA1000 which denotes: Investor, consumers, local » Energy Management and Conservation
feedback. Integration of ESG climate change, water scarcity and Materiality, Completeness and ENERGY government bodies, suppliers,
Responsiveness EFFICIENCY contractors and local » Climate Change Mitigation
risks and opportunities in GPL’s reputational risks resulting from
sustainability strategy and governance and social issues to communities
This materiality assessment was
preparation of action plan for the develop mitigation strategies.
conducted in FY 2018 and since
same.
then the material topics and their Investor, consumers, local
boundaries have not been changed government bodies, suppliers, » Biodiversity Protection at all
in subsequent annual materiality BIODIVERSITY contractors and local levels of construction
reviews. communities

GRI 102-49
INTERNAL EXTERNAL BOTH GRI 102-47

30 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 31


SUSTAINABILITY & ESG IN REAL ESTATE

SNAPSHOT OF SUSTAINABILITY CHALLENGES AND GPL’S MITIGATION APPROACH

HEALTH & SAFETY DROP IN DEMAND


» Striving towards achieving IGBC health and » Virtual site visits, conducting video broadcasts
wellbeing certification for all GPL offices of construction at GPL sites
» Robust Health & Safety Management System » Leaders listen: General Manager and above
» Free of cost vaccination drive for employees, interacted one-to-one with customers over
a 45-minute web call to understand their

SUSTAINABILITY
sanitization at sites, regular health screenings
of 10,000+ workers on GPL sites experience and feedback
» Continuous engagement through Safe
Socializing platform

IN REAL ESTATE
Climate change is real and perhaps India is steadily working towards
one of the most serious paradigm achieving its target of 10 billion sq The building sector
shifts that will impact our generation.
The production and lifecycle of
ft of green building footprint by
2022. In 2019, ten Indian states
contributes to 28% of ENVIRONMENTAL SUSTAINABILITY CORRUPTION RISKS
real estate is one of the highest created more than 48 million square global emissions and » Set up Environmental Management » Anti-corruption compliance program to prevent,
in consumption when it comes to meters of Leadership in Energy
resource utilisation and subsequent and Environmental Design (LEED) consumes 40% of the System detect, and resolve compliance issues
» Initiatives for waste minimization, » Employee Code of Conduct to guide employee
environmental impact. The world
is already over 1 degree warmer
certified space.
world’s energy. biodiversity, water and energy behavior
Our research shows that the conservation » Anti-corruption trainings during orientation
compared to pre-industrial levels.
Without any intervention, limiting additional cost of a Green Building
ranges anywhere from 2-8% of the
The construction sector » Lifecycle analysis of seven projects
across geographies
sessions
the temperature to 1.5 degrees
appears be a major challenge. The cost of construction depending in India accounts
on the level of certification and
real estate sector is anticipated to
be exposed to increasing regulatory assuming that basic passive measures for 22% of total
compliances and reputational risks have been robustly planned for in the
building engineering and design. This
greenhouse emissions.
owing to climate change, resource
deficiency, unplanned urbanization, is not a significant cost considering
pollution and income inequality. It is it more than pays back in efficiency,
therefore not only responsible but bill optimisation and responsible use
imperative to minimise and reverse over the lifecycle of the project.
the adverse impact of development. AVAILABILITY OF SKILLED CHANGING SUSTAINABILITY
Extending company led Science WORKFORCE DISCLOSURES & REGULATIONS
based targets to include the supply » Constant efforts in line with the BOCW Act » Robust risk management and compliance
chain strengthens sustainability framework
» Support to informal workers,
in operations just as conscious
especially migrant workers, with their » Strengthened non-financial reporting
consumers asking for green rated
accommodation, travel, food and other and disclosures (GRESB, CDP, BRR,
projects improves the overall building
needs mid-lockdown Sustainability Report, and Annual Report)
stock across the country.

32 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 33


COVID-19 RESPONSE

356
STUDENTS PROVIDED WITH
TABLETS FOR E-LEARNING

ENSURED SAFETY, SECURITY &


MOBILITY OF MIGRANT WORKERS AT
DESTINATION AND SOURCE

COVID-19 9.6CR SAFETY 3609


RESPONSE
For residents through WORKERS GIVEN LEGAL AID
Contributed towards pandemic
sanitization of common areas,
response (including CSR, CER, JV
temperature monitoring,
partner commitments and employee

11,457
handling delivery parcels etc.
contribution)

VIRTUAL SITE VISITS


The COVID-19 pandemic is global challenge PEOPLE FOCUS For customers including video
that has inspired differentiated solutions broadcasts of construction
During the pandemic, GPL provided
that for us included well formulated group- progress on sites across the WORKERS GIVEN FINANCIAL
wholesome food, masks, sanitisers,
wise response measures and management
vehicles to travel home, incentives A ROBUST IT SYSTEM country LITERACY TRAINING
frameworks. The pandemic resulted in IT infrastructure enabled us to
to return to work and free-of-cost
continued disruptions across projects and take the digital leap in customer
vaccines to its employees and workers SAFE SOCIALISING

77,258
value chains. engagement and a swift PLATFORMS

29045
transition to remote working
During the reporting period, GPL spent For residents to combat
approximately 70% of CSR funds towards lockdown related anxiety
COVID-19 response. Some of GPL’s relief EMPLOYEE SUPPORT among customers. 24,000
and recovery initiatives have been further Facility management teams customers participated in the
elaborated under the ‘Partnerships’ section stationed themselves at project 2-month online engagement WORKERS PROVIDED AWARENESS

70++O
of this report. PEOPLE SUPPORTED WITH RATIONS, sites during the lockdown program with virtual games, ON ENTITLEMENTS, LABOUR RIGHTS,
MEALS AND HYGIENE KITS events, trivia, etc. POST EMPLOYMENT COUNSELLING

WORKERS EMPLOYEES CUSTOMERS COMMUNITY

70 %

OF CSR FUNDS SPENT


TOWARDS COVID-19
RESPONSE
34 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 35
CONSISTENT SAFETY,
SANITIZATION AND
VACCINATION EFFORTS
ACROSS ALL LOCATIONS

36 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 37


RATION SUPPORT,
EDUCATIONAL SUPPORT
AND HEALTHCARE

38 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 39


OUR PURPOSE

WE CREATE SPACES
THAT ENABLE
EVERYDAY JOYS
One community,
One family and
One home at a time.

AIR &
VENTILATION LIGHTING
Approx. 22% of homes
100% homes optimised for
have solar PV installed
fresh air ventilation
catering to common
area lighting load

LANDSCAPING
Approx. 74.3% of
landscaping requirements
DAYLIGHTING in all projects is catered
through treated STP water
Approx. 90.6% of regularly
occupied spaces in all
homes optimised for
WATER daylighting
SAVING
Approx. 34.2% water
saved in all homes by
implementing water
saving measures

40 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 41


OUR SUSTAINABILITY JOURNEY

OUR SUSTAINABILITY JOURNEY

2019-20
2014-15 2016-17 » 87.66% of the entire GPL portfolio
is under green measures
» 71% of total portfolio is green » 269 permanent women employees
building certified (26.79% diversity) » 516 permanent women employees
(29.10% diversity)
» Ranked 1st in real estate sector in » Partnered with the NABARD to ensure
‘Best Companies to Work For’ (study Maharashtra’s most drought prone » 5.25 Lakh total tree saplings
planted till date
2018-19
by the Great Places to Work Institute agricultural belt becomes an efficiently
in partnership with the Economic irrigated, water sufficient region » Ranked 7th in Asia and 17th » 95.18% of the entire GPL portfolio is under
Times) globally by GRESB (Global Real green measures
» Initiated vermicomposting setup to
» 206 permanent women employees reduce waste outflow and ensure Estate Sustainability Benchmark) » 414 permanent women employees (26.79%
(24.61% diversity) effective utilization of organic waste diversity)
» Godrej BKC invested in Offsite » Setup a water recycling unit prototype » GHG Intensity reduced by 19%
Renewable energy certificates (RECs) at one of our construction sites » 5.25 Lakh total tree saplings planted till date
» Environmental performance baseline » Stakeholder groups prioritized and » Launched #smiles@gpl series which revolves
established, with footprint mapped ranked 27 material issues based on around the 7 wagons of Wellness – Emotional |
for construction activities relevance and criticality to sustainability Physical | Intellectual | Financial | Occupational |
performance Social | Spiritual

2015-16 2017-18
» 96% of total portfolio is green certified (7 new
» 89% of total portfolio is green building certified
buildings received green building certifications)
» Ranked 2nd developer in Asia by GRESB (Global
» One of the top 3 developers in major cities –
Real Estate Sustainability Benchmark)
Mumbai, NCR, Bengaluru and Pune
» 257 permanent women employees (26.82%
» 310 permanent women employees (26.77%
diversity)
diversity)
» Initiated an integrated watershed development
» 2 lakh saplings planted (part of the integrated
project across 3,300 ha land, that will directly
watershed development project) to mitigate
benefit 1,085 farmer families in the drought
carbon footprint and form a secondary source of
prone Beed district in Maharashtra
income for farmers
» Created Godrej Fund Management raising
» In partnership with Haqdarshak have, created
USD 275 million under Godrej Residential
an extended facility for providing social security
Investment Program II
services to construction workers

42 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 43


PERFORMANCE HIGHLIGHTS

2020-21

DELIVERING
VALUE THROUGH
OUR OPERATIONS 1300 30%
SALE VALUE

6
ACHIEVED

68.42%

MILLION SQUARE 1333 54.26%


DIRECT ECONOMIC

6725
FT SALEABLE AREA
VALUE GENERATED

THROUGH FOUR NEW


PROJECTS IN FY21
14%

8320
BOOKING
VALUE

73%
NET
WORTH

All values in INR crores

44 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 45


PERFORMANCE HIGHLIGHTS

BUILDING
SUSTAINABLE
COMMUNITIES
43%

6451
WORKERS ENROLLED
IN SOCIAL SECURITY
PROGRAMS

5,30,785
1%
18
18.8%

TREES PLANTED IN
TOTAL DURING FY 21 ENROLLED IN

90++K
THE MATERNITY

511
0.9% COUNSELLING

90.16
PROGRAM 2.8%

27% %
1933 PERMANENT
TOTAL WOMEN OF THE ENTIRE GPL
EMPLOYEES EMPLOYEES PORTFOLIO IS UNDER
GREEN MEASURES

46 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 47


PRODUCT
Upholding the Godrej values of trust, quality and
reliability, we create developments that last into
the future and foresee the needs of each and
COMPLY TO A MINIMUM OF IGBC
every resident. With sustainability a key pillar SILVER RATING (OR EQUIVALENT IN
of our purpose we ensure that our products are OTHER RATING SYSTEMS) FOR ALL
environmentally conscious and continue to set new OUR PROJECTS
benchmarks in the real estate industry

SUSTAINABLE DEVELOPMENT GOALS IN FOCUS

WE UNDERTOOK A LIFE
CYCLE ASSESSMENT
MATERIAL ISSUES STAKEHOLDER IN FOCUS
(LCA) STUDY FOR SEVEN
PROJECTS
BRAND MANAGEMENT

CUSTOMER SATISFACTION

WATER EFFICIENCY

90.16
ENERGY EFFICIENCY

%
INVESTORS CONSUMERS EMPLOYEES

RISKS IDENTIFIED
INNOVATION AND TECHNOLOGY

SALES & MARKETING

CLIMATE RESILIENCE
OF OUR PORTFOLIO HAS ACQUIRED
AGENCIES LOCAL LOCAL
OCCUPATIONAL HEALTH, SAFETY AND WELLBEING
GOVERNMENT COMMUNITIES GREEN BUILDING CERTIFICATION
BODIES

48 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 49


GREEN BUILDING CERTIFICATION

90++Z
KEY ENABLERS OF OUR GREEN BUILDING PORTFOLIO

RENEWABLE
ENERGY

BIODIVERSITY
AND GREEN
COVER INCLUSIVE
AND ECO-
EFFICIENT
DESIGN

We have a mandate to

FOSTERING A RESOURCE
CONSUMPTION
ensure a minimum of IGBC
Silver rating (or equivalent

SUSTAINABLE
MONITORING
CAPABILITIES in other rating systems)
across all projects RESOURCE

AND INCLUSIVE
EFFICIENT
EQUIPMENT

ECOSYSTEM
OUR APPROACH
90.16
OF OUR PROJECT PORTFOLIO* HAS
RECEIVED GREEN CERTIFICATION
%
MATERIAL
REUSE AND
FROM CREDIBLE EXTERNAL GREEN RECYCLE UTILIZATION OF
We are one of the founding members RATING BENCHMARKS SUSTAINABLE
of Indian Green Building Council (IGBC) MATERIAL
and have mandated at least a base
Silver rating for all our projects under OUR GREEN PRODUCT COMMITMENT
credible rating systems such as the IGBC,
Leadership in Energy and Environmental PROJECT PROJECT GPL EXIT AFTER SOCIETY MAY RENEW
Design (LEED), Excellence in Design for IGBC GREEN LAUNCH HANDOVER HANDOVER CERTIFICATION
Greater Efficiencies (EDGE) and Green HOMES SILVER
Rating for Integrated Habitat Assessment Y1 Y2 Y3 Y4 Y5 Y6 Y7 Y8
Godrej Prana, Godrej Inifinity,
(GRIHA). Godrej Aria, Godrej Oasis
IGBC GREEN HOMES PRE-CERTIFICATION

* The following projects are excluded from the portfolio


boundary since they have been initiated/developed before IGBC GREEN HOMES CERTIFICATION
our commitment towards delivering green buildings: Godrej
Commit Green pre-certification to
17 (Bengaluru), Godrej Woodsman Estate (Bengaluru), IGBC GREEN RESIDENTIAL the customer at launch
IGBC GREEN SOCIETIES CERTIFICATION
Godrej Alpine (Mangaluru), Godrej Prakriti (Kolkata), Godrej
Sherwood (Pune), Godrej Bayview (Mumbai), Godrej
SOCIETIES SILVER (Minimum Silver) Deliver project
Edenwoods (Mumbai), Godrej Glenelg (Mumbai), Godrej certification before
Godrej Prime Re-certification under IGBC
Hill (Mumbai), Godrej Pine (Mumbai), Godrej Riverside handover to deliver
(Mumbai), Godrej Sky Garden (Mumbai), Godrej Waldorf
customer commitment Green Residential society
(Mumbai), and Planet Godrej (Mumbai). Further, all plotted
development projects are excluded as no suitable green
before GPL exit
building certification is available for such developments.

GRI 102-12

50 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 51


GREEN FOOTPRINT IMPACT ANALYSIS

BENEFITS OF
ACCESS TO DAYLIGHT
Exposes occupants to
properties of light: Vitamin
D, supports circadian
rhythm of the body, thereby
promoting mental and
physical wellbeing

43242
HOMES

PROMOTING 33549
HEALTH AND 100 % HOMES

WELL-BEING Percent of homes


optimized for fresh
air ventilation

OUR APPROACH
77.6%

90++J
At GPL, it is our endeavor to create spaces that provide
comfortable environments for our users to in-turn benefit in Percent of homes

43242
terms of their health and wellness. Optimizing on light and optimized for
ventilation through robust modeling, we aim to use these enhanced fresh air
natural resources to create a holistic experience that is one
with nature.
ventilation
90.6%

Openable area as a percentage of total carpet area


TOTAL NUMBER OF HOMES
» Window facades for all the spaces have angle of UNDER GREEN FOOTPRINT
obstruction less than 70 Degrees with respect to the

8 10%
neighboring structure
» Spaces achieve daylight illuminance levels of a minimum of % LIVING SPACES
10 footcandles (fc) (108 lux) in a clear sky condition on 21st AVERAGE
September at 12 noon, at working plane
REGULARLY

6 8% OCCUPIED
» Areas complying to the criteria above meet the optimized
daylighting requirements % KITCHEN
SPACES
OPTIMIZED FOR
DAYLIGHTING
Exclusions
Projects excluded under Green Portfolio mentioned in Page 92 in the Green
Building Certification section. Projects having only IGBC Green Residential Society
4 % 5% BATHROOMS
Regularly occupied space=
area of the project without
the services spaces
certification, i.e. Godrej Prime, Godrej Garden City (Phases 1 to 5). Godrej Azure,
Chennai; Godrej Vihaa, Mumbai; Godrej Platinum, Kolkata are excluded from the
Impact analysis study due to absence of data.
Note
*Each phase with separate IGBC Green Homes certification considered as separate
FRESH AIR ENHANCED FRESH
project VENTILATION AIR VENTILATION

52 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 53


WATER CONSERVATION

REDUCING
DEPENDENCY ON
FRESH WATER
SOURCES
OUR APPROACH
Sewage treatment plants (STPs) have been installed in
more than 90% of the sites across our green certified and
42
OF WATER
REUSED ON SITE
% 24%
OF WATER REUSED
FOR LANDSCAPING

pre-certified portfolio catering to more than 95% on-site


treatment / recycling of domestic water.

The cumulative total quantity of STP treated water is reused


on site, for flushing or landscaping requirements.

This reduces amount of water intake from grid, there by


reducing dependency on fresh water resources leading to
conservation of natural resources.

18%
OF WATER REUSED
FOR FLUSHING
WATER USAGE

FIXTURE TYPE
MAXIMUM FLOW RATE /
CAPACITY

6 LPF (High Flush)


DURATION

1 flush
Daily Uses per
Person/Day

1
74.3%
OF LANDSCAPING REQUIREMENT
Water Closets
3 LPF (Low flush) 1 flush 1
CATERED THROUGH ON-SITE
TREATED WATER
Health faucet / Bidet, Hand-held spray* 6 LPM 15 seconds 1

Faucet / taps* 6 LPM 16 seconds 8

Kitchen Sink* 6 LPM 17 seconds 6

96.3%
Urinal* 4 LPF 1 flush 2

Showerhead* / Hand-held Spray* 10 LPF 8 minutes 1

Note - *At a design pressure of 4 bar OF FLUSHING REQUIREMENT


CATERED THROUGH ON-SITE
GRI 303-1 TREATED WATER

54 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 55


RECYCLED MATERIALS

RESOURCEFUL
MATERIALS PROCURED HAVE BEEN MANUFACTURED WITHIN 400 KM
DISTANCE FROM PROJECT SITES

MATERIAL
PROCUREMENT
AND USE READY MIX MANUFACTURED SAND WOOD
CONCRETE

Improved resource efficiency contributes OUR APPROACH


to higher productivity, lower costs and
an increase in business competitiveness. PLAN & DESIGN
We believe in the optimum utilization Design for Reduce footprint (energy,
of resources in our operations and water & waste)
across our supply chain through
resource conservation initiatives and the
adoption of latest technologies. This is PROCUREMENT
supplemented by measures to recycle, Recycled content material
reuse, optimize and innovate.
Materials procured have been
Some of the materials procured on site manufactured within 400 km distance
under GPL green certified footprint from project sites TILES ALUMINIUM WINDOWS AND CEMENT
contain recycled content. Based on the PANELS
percentage of recycled content within the
materials, we quantify total spends as a CONSTRUCTION
percentage of materials procured. This, Resource efficient construction
in-turn, has a direct impact on reduced
procurement and helps reassess the usage
of virgin material.
OPERATE
Resource efficient Operation after
Handover

CLAY BRICKS PIPES UPVC WINDOWS


REDUCTION IN PROCUREMENT PROCUREMENT OF LOCALLY
RECYCLED OF VIRGIN MATERIALS MANUFACTURED MATERIALS
CONTENT

17+83+J 50+50+J
IN BUILDING
MATERIALS

17.1% 50%
METAL AAC BLOCKS TOR STEEL GLASS
AVERAGE PERCENTAGE AVERAGE PERCENTAGE OF Tiles include Ceramic and Stone
OF TOTAL MATERIAL COST TOTAL MATERIAL COST Pipes include GI, PVC, UPVC

INVEST IN RECYCLED
56 CONTENT GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 57
WASTE MANAGEMENT

26,051.8
DRY WASTE
RESPONSIBLE
DISPOSAL AND
RECYCLING REDUCTION IN WASTE
GENERATION THROUGH
MT/YEAR DRY WASTE (RECYCLABLE) RECYCLE AND REUSE

RESPONSIBLE
GENERATED ON SITE

99++J
ORGANIC WASTE
RECYCLING

WASTE
MANAGEMENT 16,277.6 99.1%
MT/YEAR ORGANIC WASTE
While the sector we operate in makes waste TREATED ON-SITE
generation inevitable, we strive to minimize
this generation as much as possible. We
ORGANIC WASTE IS
understand the harmful impact of improper
TREATED ON-SITE
waste disposal on the environment and have

4500
therefore implemented robust mechanisms
to treat and dispose generated waste.

We are committed to waste minimization


at source and employ a conscientious
approach to safe and sustainable disposal. METRIC TONS / YEAR
We ensure stringent adherence with COMPOST GENERATED
waste management-linked regulations
and embrace a ‘beyond compliance’
approach to minimize the environmental AVERAGE 20 TON COMPOST
impact of the waste we generate. We also CATERS TO 1 ACRE OF LAND.
harness value from waste by employing

230
innovative measures and practices. While
we continually upgrade waste management
processes of our operations, we also
encourage our consumers and suppliers to
proactively minimize and manage waste.
ACRES / YEAR

APPROACH TO WASTE MANAGEMENT


» Separate bins for hazardous waste
disposal on sites
» Dry and wet waste bins provided on each
floor for projects
» Centralized waste collection and
segregation area for dry waste below
each building tower or site
» Categorizing dry waste as paper, glass,
plastic, e- waste, metal, lamps

For residential Organic waste generated is considered to


be 0.25kg/person/day.
Total number of occupants/persons have been obtained
from the individual project data obtained. The occupancy
for the same has been calculated considering an average
of 4-6 occupants per housing unit.
For commercial development, the organic waste
generated is considered to be 0.1 kg/person/day

58 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 59


ENERGY CONSUMPTION

OFFSETTING
ENERGY ~
CONSUMPTION 68000
HOUSES’ ANNUAL

22+78+J
Energy management is a key focus area with ELECTRICITY REQUIREMENT
ENERGY SAVINGS

70.6
upto to 90% the total energy in a building’s
lifetime consumed during occupancy. We design AND CARBON OFFSET 1000 houses
our buildings and install features to make the
development as energy efficient as possible. We CONTRIBUTION
also implement conservation initiatives to reduce
the energy requirement across our operations.
TOWARDS REDUCTION
IN GLOBAL WARMING 22%
APPROACH TO ENERGY CONSUMPTION MILLION KWH/YEAR
Energy savings obtained as a result of Green
certification parameters include: ENERGY SAVINGS WITH RESPECT TO PERCENTAGE OF PROJECTS
BASELINE AS PER IGBC SIMULATION ACROSS GPL PORTFOLIO THAT
» Environment friendly envelope with optimum MEASURES ADOPTED ON-SITE RENEWABLE
U-value based on the climatic conditions of the ENERGY GENERATION
site location

68+32+J
» Eco-friendly glazing system with optimum
U-value reducing heat intake, optimizing daylight

16
» Installation of renewable energy generation
system on site catering to some common area OFFSETTING ENERGY
lighting load CONSUMPTION FROM
» Fuel efficient equipment- pumps, motors etc
» Low carbon air conditioning systems and HVAC
GRID WITH ONSITE
RENEWABLE ENERGY 68%
GENERATION
systems LAKH KWH/YEAR
RENEWABLE ENERGY
COMPONENT IN ENERGY SAVINGS OFFSET TO COMMON
AREA LIGHTING LOAD Assumptions
- 206.7 Kwh/yer per capita
- An average household consists of 5 members
GRI 103-1, GRI 103-2, GRI 103-3, GRI 302-4, GRI 302-5

60 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 61


GREEN SOCIETIES

BUILDING
GREEN
SOCIETIES
Recognizing the immense potential We have extended our green building
to conserve resources through multi- mandate into the use phase thereby
dwelling residential buildings, the translating our efforts into tangible
Indian Green Building Council (IGBC) value for customers. We are working
launched the IGBC Green Residential towards integrating the Green
Societies Rating System. The Residential Societies certification
system aims to provide guidelines into a wider project management
to encourage residential societies approach.
to monitor and minimize natural
resource consumption. The program
offers a variety of tangible and
intangible benefits to the residents. We aspire to re-certify
Key benefits described by the IGBC
include:
our projects under the
» Energy cost reduction by
IGBC Green Residential
approximately 20% to 30% Societies program Godrej Prime achieved IGBC Green Societies
» Water requirement reduction of
approximately 30% to 50%
prior to handover to Certification. The success of this pilot project
» Resident health and wellness the society reinforces our commitment to adopt green
related benefits
societies' certification in our upcoming
developments.

62 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 63


LIFE-CYCLE ASSESSMENT

GLOBAL WARMING
Real estate and construction POTENTIAL OF SOME OF
OUR PROJECTS (tCO2 EQ)
industry is one of the biggest
contributors to global warming,
responsible for 40% of all global
carbon emissions
47342

EVALUATING
ENVIRONMENTAL KEY FINDINGS AND
RECOMMENDATIONS FROM
THE STUDY

IMPACT 45639

We undertook a Life Cycle Assessment


(LCA) study for seven projects
across geographies to measure their
environmental impact. The scope of LCA 33564
for these projects were considered from
Recycling of waste Significant environmental On-site tree plantation can
cradle to gate.
materials generated impact scores across projects help in capturing the carbon
The study was undertaken in line with ISO at the site contributed under study was noted for emissions generated during
14040 (2006), encompassing a four-stage to environmental the indicators such as non- the construction phase
approach. TRACI (Tool for Reduction impact minimization carcinogenic
and Assessment of Chemicals and Other
Environmental Impacts) impact assessment 30176
method developed by U.S EPA was
employed to evaluate the environmental
impacts. The indicators used for impact
assessment included Non-carcinogenic,
Respiratory effects, Average, Carcinogenic,
Eutrophication, Global warming,
Ecotoxicity, Photochemical oxidation, 27539
Acidification and Ozone depletion.

20862
Constructional materials Use of reinforced steel from Adopting renewable energy
such as concrete, steel recycling of steel scrap and and efficient use of material
for reinforcement and green concrete from recycled and energy can offset the Global Warming Potential is calculated
glass have a higher concrete aggregates can offset environmental impacts. as a sum of emissions of the
environmental impact some of these environmental greenhouse gases (CO2, N2O, CH4
compared to other impacts and VOCs) (unit kg CO2-Equiv.)
construction materials It was observed that the high concerned materials for Global
warming are Cement & Steel. However, the low concerned
materials are Glass, Natural Stones & AAC Blocks

64 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 65


PARTNERSHIPS
Responsible corporate citizenship is core to our
CONDUCTED A STUDY ON
MIGRANT WORKERS IN
PARTNERSHIP WITH DASRA

business objectives and we believe that sustainable

466
development is a shared mandate

SUSTAINABLE DEVELOPMENT GOALS IN FOCUS


TONNES OF WASTE HAS BEEN
DIVERTED FROM LANDFILL
THROUGH OUR INTEGRATED
DECENTRALIZED SOLID WASTE
MANAGEMENT PROGRAM

MATERIAL ISSUES
LABOR MANAGEMENT PRACTICES

CONTRACTOR HEALTH & SAFETY

OCCUPATIONAL HEALTH & SAFETY

ETHICS & TRANSPARENCY


STAKEHOLDER IN FOCUS

6684
WORKERS LINKED TO SOCIAL
SECURITY SCHEMES
EMPLOYEES CONSUMERS

29045
RISKS IDENTIFIED
TALENT

LABOR AND OTHER COMPLIANCE

HUMAN RIGHTS
CONTRACTORS LOCAL COMMUNITIES

PEOPLE PROVIDED WITH IMMEDIATE


RELIEF DURING COVID-19
66 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 67
CSR - GOOD & GREEN

FROM
BUILDING HOMES
TO REBUILDING
COMMUNITIES
OUR APPROACH
We partner with OUR PARTNERS INCLUDE CSR MANAGEMENT CSR AWARDS
Responsible social and
environmental practices are base diverse NGOs, Local PROJECT APPROVAL
» Generating scope of Community needs
principles of sustainability at GPL.
Through our continuous efforts
Regulatory Bodies, COMMUNITIES
» Projects are required to be aligned with GPL’s
coupled with strong partnerships, Government Institutions Good and Green Goals
we strive to be conscious future
citizens as we foster local and communities » Projects presented for Board-level CSR
committee approval
economies, promote inclusive
growth and equal employment
in our endeavor to NGO PARTNERS IMPLEMENTATION
opportunities. Our CSR projects deliver social and » Approval of final CSR projects by Board-level
are developed to create positive
social and environmental impact environmental impact CSR committee
» Collaboration with partners
through creative thought leadership,
GOVERNMENT » Implementation
concentrated efforts, and execution
Act 2013. Unspent amount on BODIES WORLD CSR CONGRESS AWARD FOR BEST
excellence.
CSR for the financial year 2020-21 MONITORING CORPORATE CSR PRACTICES, 2020
Godrej Properties Limited along with is INR 2.05 Crore and the same » GPL Good and Green team monitors project
Godrej Landmarks Redevelopers Pvt is transferred to special funds parameters through site visits, meetings,
Ltd.(GLRPL), Godrej Redevelopers for ongoing projects. An unspent REGULATORY surveys, focus group discussions and progress
(Mumbai) Pvt Ltd.(GR(m)PL), Wonder amount of INR 0.05 Crore is also BODIES reports
City Buildcon Pvt Ltd (WCBPL), transferred to PM CARES Fund as » CSR interventions evaluated against targets,
Pearlite Real Properties Ltd (PRPL) per Schedule VII. goals and milestones as defined during
is required to spend an amount of implementation stage
INR 10.17 Crore on CSR for the Our Good & Green goals and
focus areas have been the guiding INDUSTRIES » Performance of CSR projects evaluated half-
Financial Year 2020- 21 (includes
force for all our CSR initiatives. yearly by CSR committee
INR 1.96 Crore of unspent amount
of Financial Year 2019-20) as per These goals are embedded in our
REPORTING
the provisions of section 135(5) of sustainability aspirations as we
aim towards ensuring livelihood » CSR report is published annually and also as a
the Companies Act. Total amount of
opportunities for aspiring Indians part of the Director’s Report in Annual Report.
INR 8.07 Crore has been incurred on MAHATMA AWARD FOR CSR
CSR during the financial year 2020- and building a greener India.
EXCELLENCE, 2020
21 for the activities mentioned
in Schedule VII of the Companies

GRI 103-2, GRI 103-3

68 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 69


CSR - GOOD & GREEN

FOCUS AREAS UNDER OUR ‘GOOD & GREEN’ GOALS

WASTE REDUCTION
Map the construction &

6.67
demolition waste lifecycle;
Minimize waste footprint

ASPIRING TO BE
Industry research project
underway

AMONGST THE 466 TONNES


DIVERTED

WORLD’S MOST
RESPONSIBLE
CARBON NEUTRAL COVID- RELIEF & RECOVERY

2.57
GPL is Carbon Neutral for The need for strengthening
Scope 1 & Scope 2 GHG construction worker value

AND SUSTAINABLE
emissions chain emerged as a key industry
requirement during the pandemic

REAL ESTATE 34,281 29,045


1.38

tCO2e OF CARBON PEOPLE PROVIDED WITH

DEVELOPERS
WILL BE SEQUESTRATED IMMEDIATE RELIEF
ANNUALLY
CSR EXPENDITURE (CR)

EMPLOYABILITY & WATER POSITIVE


In FY 21, we allocated a budget of INR 6.67
crores to maximize our positive impact in
SOCIAL SECURITY GPL is Water Positive;
collaboration with diverse key industry Industry platforms and Ensure we retain
players. Through the year, INR 5.54 crores ecosystem approach towards status as we scale
was utilized and the outstanding amount of strengthening construction
INR 1.13 crores was carried forward to the worker value chain

12,000
next year to sustain our CSR commitments.

86,577
Our CSR initiatives are aligned towards
Group wide Good and Green goals
and focus areas. We partner with MILLION LITRES OF
diverse NGOs, local Regulatory Bodies, WATER POTENTIAL
Government Institutions and communities CONSTRUCTION
RECHARGE
in our endeavor to deliver social and WORKERS IMPACTED
environmental impact.

GRI 413-1

70 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 71


CSR - GOOD

CSR SPENDS
RATION SUPPORT EDUCATION

BUILDING AN 392 1755 356


EQUITABLE AND WORKERS IN MUMBAI
AND KOLKATA
SEX WORKERS IN
MUMBAI
STUDENTS TO BE PROVIDED WITH
TABLETS FOR E-LEARNING

INCLUSIVE WORLD OUR COVID


RESPONSE (CR) ESSENTIALS

472 7170 5000


Our Good projects are based on RELIEF
actions required for an equitable and
inclusive world, especially post the Our relief efforts focused on serving
pandemic by providing support for vulnerable informal workers who
necessities through food, shelter and witnessed devastating conditions

EMPLOYEE CONTRIBUTION
assurance of future security. due to the pandemic. We partnered MIGRANT WORKERS IN MIGRANT WORKERS WERE FAMILIES TO BE PROVIDED
with Habitat for Humanity, Jan Sahas GUJARAT PROVIDED FOOD & HELPLINE WITH ESSENTIALS KIT
1. COVID-RELIEF & RECOVERY Foundation, Prayas Organization for SUPPORT
Sustainable Development, Aajeevika

SPENDS BY JV
The aftermath of the novel

CER SPENDS
Bureau, Prerana, and Global Care
coronavirus pandemic was felt
Organization to ensure food security

1600
most severely by the marginalized
for such communities. Relief
members of our society. GPL
was provided through ration and
leveraged maximum positive impact
education infrastructure support to
through increased spending towards
workers and their families.
COVID response allocating an
aggregate of Rs. 2 crore for our MIGRANT WORKERS IN
COVID related efforts. MUMBAI & NAVI MUMBAI
6.35 0.99 1 0.98

72 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 73


CSR - GOOD

IMPROVING THE
WELL-BEING OF
OUR WORKERS
RECOVERY During the first lockdown, our NGO
partner, Jan Sahas Foundation,
We believe that our growth is
conducted a study which highlighted
linked to the strength of our worker
that more than 94% workers were
workforce. The lockdown and the
unregistered with any government
resultant exodus of migrant workers
relief scheme while less than 40%
emphasized the need to provide a
of the funds under Building & Other
safety net for this vulnerable cohort
Construction Workers (BOCW)
with urgent steps required towards
welfare fund had been used.
building resilience. We crafted a
multi-faceted approach to leverage Our focus therefore has been on
government funds and collaborated leveraging capacity building to enable
with various philanthropic agencies access to social welfare schemes for

3CR
to enable scale and cost efficiency. informal workers.

OF GOVERNMENT BOCW
FUNDS UNLOCKED TO DATE

GPL’S THREE-PRONG RECOVERY APPROACH

8079
OSYSTEM WIT
UST EC H PA
A RO B RTN
DING ER
IL S
BU
WORKERS’ APPLICATIONS SUBMITTED
(1,395 WORKERS YET TO RECEIVE
BENEFIT)

ENSURING
SAFETY, SECURITY

6684
& MOBILITY FOR
MIGRANT WORKERS
AT DESTINATION

WORKERS LINKED TO
SOCIAL SECURITY SCHEMES
ENSURING SAFETY, SECURITY
& MOBILITY FOR MIGRANT
WORKERS AT SOURCE
ACCESS TO OTHER SCHEMES
COVERING HEALTH, ACCIDENTAL
DEATH, EDUCATION FOR CHILDREN,
MARRIAGE ETC.

74 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 75


CSR - GOOD

OUR SUCCESS STORY

3,609
WORKERS GIVEN LEGAL AID SUPPORT

ENSURING SAFETY, 11,457


SECURITY & WORKERS GIVEN FINANCIAL LITERACY
TRAINING AND SUPPORT

MOBILITY FOR 22,209


MIGRANT WORKERS WORKERS RECEIVED AT LEAST ONE SCHEME
BENEFIT

SAFETY NET AT DESTINATION


With the continued support of the Jan
Sahas Foundation, we are working to to
77,258
WORKERS PROVIDED AWARENESS ON
bridge gaps in fund allocation. In FY21, ENTITLEMENTS, LABOUR RIGHTS, POST
we provided holistic support to unlock EMPLOYMENT COUNSELLING ETC.
government entitlements for worker welfare.
Maximum impact was driven through the
support of facilitation centers, research and
data collection, and policy advocacy.
SAFETY NET AT SOURCE
By extending support to source
communities (where workers migrate
from), we ensure a solid foundation
for building a secure future. In
collaboration with the Nudge
Foundation, we are working towards
ensuring food security, social welfare

1CR
and livelihood at source. Our strategic
interventions warrant last mile access
to entitlements such as MNEGRA and
savings from women Self Help Groups
OF GOVERNMENT BOCW (SHGs) in districts of Uttar Pradesh.
FUNDS UNLOCKED TO DATE Our activities included:

» Community counseling conducted in


5 villages on awareness of different

79,741
government schemes
» Rapid assessment conducted at
5 villages to understand current
awareness and access among people
WORKERS APPLIED » Coordinating with social welfare,
FOR SOCIAL SECURITY agriculture and animal husbandry
SCHEMES

76 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 77


CSR - GOOD

OUR SUCCESS STORY

CHILD & MATERNAL WELL-BEING THROUGH


MOBILE CRECHES

IMPROVING
GPL focuses on providing a safe and
beneficial environment for children and
women on and near construction sites. With
the support of our NGO partners, Mobile

WORKER WAGES
Creches (Pune & Delhi) and Sakshi, we built
mobile day care centers (creches) to provide
access to nutrition, safety and education for
both women and their children.

THROUGH OUR IMPACT

CERTIFICATION
451
CHILDREN PROVIDED
RECOGNITION OF PRIOR
LEARNING
Income growth is one of the major WITH CHILDCARE
In order to positively impact wages indicators of the program. There has

REDUCED
for informal construction workers,
we set-up a skill development
been an increase in the percentage
certification program. The Prior of candidates in the higher income COOKED MEALS PROVIDED
AT 4 CRÈCHES AND
IMMUNIZATION, DE-
WORMING, MULTI-VITAMINS
Learning Certification represents
our efforts to train and verify brackets 40% NUTRITION KITS PROVIDED GIVEN TO CHILDREN AS PER
skills for daily (Naka) workers. Set AT 1 CRÈCHE (NOIDA) RESULTS OF THEIR REGULAR
37%

INJURIES AT CAMP HEALTH CHECK-UP


up in collaboration with the skill
development wing of Pratham,

9 60 %
the program covered workers who
have moved back home or are
returning to work.
27%

KEY CHALLENGES PREGNANT AND CRECHES PARTLY STARTED


22%

1515
» Difficult to influence LACTATING WOMEN WERE IN PUNE FROM SEPTEMBER
entrenched practices of PROVIDED GYNECOLOGY 2020
existing workers, leading to low COUNSELING
17%

productivity gains
» Upward mobility and growth for
13%

WORKERS

6 778
workers is slow
11%

RECEIVED TRAINING
11%

OUR JOURNEY
8%
8%

19
» Recognition of Prior Learning
6%

%
(RPL) trainings conducted online
» Opportunity to get better skilled CHILDREN IDENTIFIED WORKERS AND THEIR FAMILY
1%

work and wages WITH NUTRITION MEMBERS WENT THROUGH


» Incomes improved by an DEFICIENCIES, THROUGH CHECK-UPS CONDUCTED
>25k

21-25k

16-20k

11-15k

6-10k

0-5K

average of Rs 2000-3000 and WOMEN WORKERS PROPER NUTRITION AT CRÈCHES – COUNSELING


then plateau TRAINED SUPPORT 5 HAVE ON HIV, BLOOD SUGAR,
AFTER TRAINING BEFORE TRAINING RECOVERED HYPERTENSION, ETC. WAS
PROVIDED

78 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 79


CSR - GREEN

COMBINING WATER
CONSERVATION,
CARBON
SEQUESTRATION AND
SOCIAL IMPACT
WATER CONSERVATION in partnership with National Bank
of Agriculture & Rural Development
GPL recognizes water scarcity as
(NABARD) supported our capacity
an ongoing global concern and
building and other project
proactively searches ways to
interventions. In order to expedite
constantly conserve water. In March
progress against our commitments,
2016, we initiated an integrated
manage impact and assess water
watershed program over 3,300
conserved through our watershed
Ha of drought prone land in Beed,
initiative, we collaborated with
Maharashtra and implemented it
Environmental Management Centre
in September 2016. Our initiatives
LLP (EMC). A snapshot of the impact
covered three villages - Zapewadi,
assessment conducted using their
Bavi and Jamb in Shirur taluka of
support can be seen here. Our
Beed district, Maharashtra and was
Beed carbon project is the second IMPACT ASSESSMENT OF THE BEED WATERSHED PROJECT
completed in 2019.
agricultural project globally and is
Nisarg Vikas Bahuuddeshiya registered under the Verified Carbon WHEN APPROACH TO ESTIMATE POTENTIAL GROUND
Sevabhavi Sanstha, Ambajogai (NGO) Standard (VCS), an international WATER RECHARGE
a. May 2019 (Pre-monsoon)
carbon accounting market.
a. Direct groundwater infiltration of rainwater
b. September 2019 (Monsoon) from land surface with less than 20% slope

GPL recognizes water


3300
c. January 2020 (Post Monsoon) b. Groundwater infiltration at check dams and
other rainwater harvesting structures that allow

scarcity as an ongoing
WHAT rainwater sufficient time to percolate
a. 10 wells across the 3 villages c. Partial groundwater infiltration of irrigation
HECTARES OF INTEGRATED

global concern and


water in the crop land area
WATERSHED IDENTIFIED b. Analysis of:

» Water quality and quantity CONCLUSION

proactively searches » Changes in vegetation cover


» Surface water quantity
a. Potential Net Ground Water Recharge stood at
48,27,279.76 m3 for Jamb, 38,70,000.97 m3 for
Bavi and 33,89,802.13 m3 for Zapewadi

ways to constantly TOOLS USED


a. Normalised Difference Vegetation Index
b. There was a significant rise in surface water
bodies such as lakes, streams, water channels etc.

conserve water (NDVI)

b. Normalised Difference Water Index (NDWI)


in the pre-monsoon and post-monsoon seasons,
across Jamb, Zapewadi and Bavi

GRI 303-1

80 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 81


Crop Cycle Prosperity created better air ENVIRONMENTAL IMPACT SOCIAL IMPACT

quality and greener surroundings with over


2 lakh saplings planted. The program also
generated benefits for locals as well as
34,218
tCO2e NET ANTHROPOGENIC GHG
2LAKH
SAPLINGS WERE PLANTED IN POKHARI,
1500
FARMER FAMILIES

farmers creating social awareness about EMISSIONS REMOVED ANNUALLY BEED IN FY20 BENEFITED

conserving water
CARBON FOOTPRINT

ACCELERATING
GPL received recognition

6787
CREATION OF CARBON SINKS
As part of our journey to becoming
carbon neutral, we have invested the Minister of Forest
in various carbon sequestration
& Tribal Development

EFFORTS TOWARD
programs across India. As part of our
‘Afforestation of Land’ initiative, we (Gujarat) and the Enviro TCO2E OF ESTIMATED TARGET CARBON
added key interventions in Gujarat, at
Kalai and Nagrol. We partnered with Creators Foundation for SEQUESTRATION PER YEAR

REVITALIZING planting over 16,250+


Enviro Creaters, Nargol panchayat
and Social Forestry Department at

15 1.2
Kalai to maximize our impact. We plants at Pulwama Shahid THOUSAND LAKH

ECOSYSTEMS
used the Miyawaki plantation method
to generate fruitful implementation Vann, Gujrat SAPLINGS
PLANTED AT
SAPLINGS TO
BE PLANTED
and growth of saplings. Through
KALAI AT NARGOL
this endeavor, we also hope to
accelerate efforts toward climate
change mitigation and revitalization of
ecosystems.

UPLIFTMENT IN
ECONOMIC CONDITIONS IMPROVEMENT IN
of farmers in 4 villages
MICRO-CLIMATE
around sites due to
enhanced air quality

INDICATION OF SLOW
RESTORATION SIGHTING
of natural eco-system of snakes, reptiles and
through bird and nests other small animals like
spotting rabbits

84 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 85


WASTE TO LANDFILL

COMMUNITY
IMPACT

56
NOTIFIED AREA MUNICIPALITY
COMMITTEE CORPORATION
KONARK BHUBANESHWAR

LIVELIHOODS CREATED

600 6000
TONNES OF WASTE THROUGH THE PROGRAM
TO BE DIVERTED

5225 15275
500
NUMBER OF WASTE
GENERATORS

NUMBER OF
PEOPLE EMPLOYED 36 92 HOUSEHOLDS’ WASTE
ADDRESSED

1.5 1
95
DURATION OF
PROJECT IN YEARS
%
WASTE GENERATORS REACHED
THROUGH 214 INFORMATION
EDUCATION & COMMUNICATION
(IEC) ACTIVITIES

MINIMIZING WASTE
TO LANDFILL 16

90++P
HOUSEHOLDS HAVE STARTED
HOME-COMPOSTING AND
KITCHEN GARDENS

466
In order to achieve our goal of
‘Minimizing waste to landfill’, we have
set up an integrated decentralized solid

90 %
waste management program in Konark
and Bhubaneshwar. We partnered

128
with Feedback Foundation in order to
TONNES OF WASTE HAS BEEN
translate innovation to benefit both
DIVERTED FROM LANDFILL
communities and the environment,
thereby harnessing synergies to enable
effective waste management.
SEGREGATED WASTE AT SOURCE PEOPLE EMPLOYED AS
(4,200 OUT OF 5,225 TOTAL SANITATION STAFF WITH
WASTE GENERATORS COULD BE STEADY INCOME, PROVIDENT
REACHED FOR COLLECTION) FUND & EMPLOYEE STATE
INSURANCE BENEFITS

86 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 87


WORKER WELFARE

OUTCOMES OF THE SOCIAL COMPACT PROGRAMME

CEMENTING THE ENSURE HEALTH, SOCIAL


SECURITY AND GRIEVANCE
REDRESSAL
FOSTER GENDER
EQUALITY

FUTURE FOR
CONSTRUCTION MAXIMIZE SAFETY
AGAINST LIFE- FACILITATE ACCESS

WORKERS
ALTERING ACCIDENTS TO GOVERNMENT
& HEALTH RISKS ENTITLEMENTS

5
The lockdown and resultant migration underscored the
need for us as an industry to better understand the fault
lines that allowed for a human crisis of this scale. Outside
STRATEGIC POINTS WHICH REQUIRE
of agriculture, the construction sector is the largest ACTION AND CONVERGENCE ENABLE PARTICIPATION IN
BETWEEN KEY INDUSTRY PLAYERS SECURE LIVING/ ‘FUTURE OF WORK’ ECONOMY
employer of blue-collar workers. It is estimated that 80% of
MINIMUM WAGES
the workforce is informally employed, with a predominance
of migrants.
ENABLE FINANCIAL, SOCIAL
‘Inclusive by Design: Cementing the Future of Construction AND LEGAL PROTECTION
Workers’ is a report by Dasra in partnership with by securing requisite identity
Godrej Properties on informally employed workers in proof and worker registration
the construction sector. The associated platform Social
Compact has brought together NGOs, business leaders and
experts, to co- develop a set of practices and solutions,
aspiring towards greater dignity and equity for industry
EMPOWER WORKERS’
employed informal workers in India, by realising six human-
FAMILIES AND COMMUNITIES
centric outcomes. by access to diverse livelihood
opportunities to prevent
The Social Compact framework has three broad offerings distress led entry into the sector
to enable companies to embark on the journey of achieving
these outcomes:
IMPROVE DATA COLLECTION
(1) solutions that businesses can execute individually
AND INTEGRATION
(2) solutions which can be adopted collectively and across workers’ migration corridors
implemented via third parties and and value chains to enable greater
visibility and security
(3) a set of guidelines that can be used to effectively enable
policy level changes in the company KEY FINDINGS FROM THE REPORT
This report is the first of its kind and serves as a call to CREATE EXPECTATION
action for ensuring equity and dignity for these workers. ALIGNMENT
The report is accompanied by a website, envisaged as for workers through a channel
a shared space that invites stakeholders to contribute informed by industry demand
resources, suggestions and feedback.

ENSURE GENDER EQUITY


Download the report
https://www.dasra.org/resource/inclusive-by-design-cementing-the- IN OPPORTUNITIES 9% of
future-for-informal-workers-in-indias-construction-sector working conditions and GDP
Visit the website wages through inclusive
www.workersinvisibility.org policies and practice

88 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 89


WORKER SAFETY

HEALTH & SAFETY PARAMETER (FOR EMPLOYEES & CONTRACTORS) FY 19 FY 20 FY 21

PARTNERING WITH
Fatality 0 2 0

Permanent Disability 0 0 1

CONTRACTORS TO
Rate of fatalities 0 0.05 0

High-consequence work-related injuries (excluding fatalities) 0 0 0

Rate of high-consequence work-related injuries 0 0 0

UNLOCK SAFETY
(Only 1 Reportable
Recordable work-related injuries/ Reportable Lost Time Injury (LTI) 4 3
Injury took place)
Rate of recordable work-related injuries 0.092 0.07 0.1

Recordable work-related ill health 0 0 0

EXCELLENCE
Lost days/ Man days lost 163 12,029 1,651

Lost day rate / Incident Severity Rate 3.73 288 42

Manhours worked 4,36,59,249 4,17,62,532 3,93,06,527

As basis for our operational success, the onboarded contractors through SUPPORT TO OUR WORKERS IN THE FOLLOWING WAYS
we ensure proper workplace safety a Contractors Agreement. It is a We have implemented
for all our workers across the value
chain. At GPL, we take utmost care
legal undertaking signed prior to
implementing the site safety plan,
GPL Health & Safety
while onboarding contractors and whilst providing guidelines at every Management System to EQUIPMENT MEDICAL HEALTH
enforce effective mechanisms for site. Our contractors’ team ensures SUPPORT SUPPORT GUIDANCE
the safety of laborers through the worker trainings and regular health institutionalize robust
following mitigation plans: checkups of contractor personnel.
health & safety practices.

0
All relevant data is maintained Safety awareness trainings P.P.E kits, medical staff, Pre-employment and periodic
» Mandatory safety training for with health professionals and is provided to our firefighting equipment health check-ups for all employees
new contract labour contractors responsible for data workforce across project provided through with encouragement to prioritize
» Periodic safety audit feedback to privacy. We also conduct internal sites by conducting safety contractors their health
identify improvement areas safety audits on quarterly basis sensitization programs, safety
to review the performance and toolbox, hazard and accident Tie-ups with nearby Medical examination and
CONTRACTOR PRE-QUALIFICATION improvement areas. hospitals as part of competency tests for workers in
management programs
This proactive system starts emergency preparedness high-risk trades both at the time
well before awarding contracts CONTRACTOR SUPPORT done by contractor of employment and at regular
with a safety assessment of intervals is done by contractors
We conduct a joint safety kick- FATALITIES
prospective contractors through
off meeting with all onboarded
the pre-qualification (PQ) process,
contractors to provide guidance
assessment of business risk and
on subsequent mobilization phase. RECORDABLE
initiating required mitigation plan
Prior to commencement of work WORK-RELATED
based on the PQ score of the
on site, we establish a cross- ILL HEALTH
contractor. Addotionally in the
functional Hazard Identification and
pre-qualification stage we give
Risk Assessment (HIRA) team at
preference to contractors who are
each site. The team is responsible
ISO 45001 certified.
for conducting HIRA exercise to
identify hazards, assess incident
CONTRACT SAFETY RULES & risks and determine corrective
REGULATIONS actions using hierarchy of controls.
We ensure that requirements It also provides training on hazard
related to health management and to workers for enhancing control
medical facilities are shared with measures.

Note: The above data encompasses project sites outside the reporting boundary.
GRI 103-1, GRI 103-2, GRI 103-3, GRI 403-2, GRI 403-3, GRI 403-8, GRI 403-9 , GRI 403-10 The rates have been calculated based on 1,000,000 hours worked.

90 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 91


WORKPLACE SAFETY

4 PILLARS OF OUR SITE SAFETY SYSTEM

CONTRACTOR STAFF AND SAFETY AND REVIEW AND


ORIENTATION WORKER HEALTH CULTURE FEEDBACK
ORIENTATION

ENSURING
» Setting stringent » Sensitization on » Monitoring safety » Periodic review of
pre-qualifications safety matters statistics, planning safety performance
requirements » Provision of safety activities and by senior

WORKPLACE
» Supporting safety adequate safety generating reports management
needs of contractors professionals on » Conducting trainings » Monthly safety
and adherence of site and organizing committee
our safety guidelines » Imbibe health health check-ups meetings to discuss

SAFETY FOR ALL


» Conducting periodic and safety » Celebrating ‘Safety performance
safety meetings consciousness by Events’ » Daily and weekly
and sharing of best participation and » Creating Safety Hub site safety
practices consultation of all inspections are

OUR WORKERS
and sharing of best
» Reviewing contractor staff and workers safety practices carried out as
safety performance through training, » Recognizing per the monthly
and initiating collaboration and exceptional safety activity planner
corrective actions expert assistance performance

COMMITMENT TOWARDS SAFETY MEASURES TAKEN


Our safety management system dictates
the procedure for formation and operation
of safety committees across our operations CSC acts as a platform to highlight
worker issues or concerns
Joint Project Safety Committee (JPSC)
are established on all our sites to
periodically monitor and support safety
measures taken by our contractors.
Chaired by the GPL project manager, each Workers are rewarded at appropriate
JPSC consists of representatives from forums for their contribution
Project Management Consultants and
Contractors based on outlined Standard
Operating Procedures (SOP)s. Attendance
is mandatory at all monthly meetings to
Robust safety induction trainings
review and resolve any safety issue.
conducted to prepare workers for
In addition, each contractor employing probable hazards related to work
more than 100 workers at our company
sites must institute a Contractor Safety
Committee (CSC) in order to abide by
Chapter XXI, Rule 208 of BOCW Central The medium of instruction is dependent
Rules 1998. Led by Contractors’ Project on the language understood by majority
Manager, the CSC meets at least once of the workers
every month to ensure compliance
with all requirements and has worker
representation in the committee. Workers are given the ‘Toolbox Talk’ to
inculcate a safety orientated mindset
and are empowered to stop or refuse
work in any unsafe condition which
poses a risk to their safety and health
GRI 403-4 GRI 403-5

92 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 93


HUMAN RIGHTS

EMBEDDING HUMAN
RIGHTS ACROSS
OUR VALUE CHAIN
0
At GPL, we support diversity, inclusion
and safety throughout our value
chain. We are committed to provide
equal opportunities, fair competitive
compensation and decent working
hours. We uphold human rights across CASES OF CHILD/FORCED
our operations and have embedded this LABOUR/INVOLUNTARY LABOUR/
key principle in our interactions with DISCRIMINATORY EMPLOYMENT
our employees, contractors, suppliers,

5904
customers and communities

We align our labor standards to the


Company’s core values, International
Labor Organization’s Declaration on
Fundamental Principles and Rights at
Work and other international convents. HOURS OF EMPLOYEE
TRAININGS ON HUMAN RIGHTS

DISCRIMINATION & HARASSMENT HUMAN RIGHTS CULTURE BUILDING COMMUNITY RIGHTS FAIR REMUNERATION HEALTH & SAFETY
PREVENTION » Training of Security Personnel on human » Safeguard all » Competitive employee » Ensure a safe, hygienic and healthy
» Policy on Prevention of Sexual rights conducted as part of contractual communities’ land- compensation in relation workplace for our contractor
Harassment (POSH) to protect employees processes with agencies rights and remain to industry and local labour workforce that complies with
from sexual harassment and reduce the » Operations and investment agreements committed to the markets applicable health and safety laws
organization’s liability. Mandatory POSH based on human rights reviews and principle of free, prior » Central Labour Law » Minimize the possibility of accidents,
training for all new employees stringent human rights clauses and informed consent Compliance Team ensures injury and exposure to health risks
» Immediate actions taken for 2 sexual » Chai-Pe-Charcha, Team Huddles, Legends, contractors comply with
harassment complaints based on site celebrations etc. to informally address minimum wage requirements
company policies. Zero cases left employee grievances
unattended by the end of financial year
» Open-door policy for our employees to
» Setting up of Internal Complaints connect with leaders on any grievance Our Human Rights policy outlines our
commitments to dignity and respect of all
Committee (ICC) at the regional and matter through details available on the people
central level where employees can seek company’s intranet
redressal https://d1jys7grhimvze.cloudfront.net/
backoffice/data_content/corporate_
governance/GPL_Human_Rights_Policy.pdf
GRI 406-1, GRI 410-1, GRI 412-2, GRI 412-3

94 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 95


SUPPLY CHAIN

RESPONSIBLE
SUPPLY CHAIN
Our efforts towards developing
sustainable real estate would In FY 21, we assessed all
be incomplete unless these are
cascaded through our overall supply
our suppliers on social
chain. Building resilient supply parameters and none of
chain networks across our projects
is critical as any gaps will pose them caused any significant
a major risk and can impact our
operations, business continuity and
negative social impact
reputation. Resource and financial
efficiency guide our procurement of
sustainable materials. SUPPLY CHAIN ENGAGEMENT
FRAMEWORK
We lay emphasis on stringent anti-
corruption practices and only engage SUPPLIER SCREENING
with entities and individuals who In the pre-construction
ensure strict compliance. To achieve phase, we conduct
this, we conduct a reasonable supplier screening on
anti-corruption due diligence on the basis of outlined
joint venture partners, contractors, parameters
vendors and other third parties. Our
partners are mandated to adhere to
applicable laws pertaining to worker GAP IDENTIFICATION
wages, health and safety, and other We address identified gaps
workplace laws pertaining to human by helping build supplier
rights. Proactive engagement with capabilities. This has been
them aids us in imparting industry useful in delivering our projects
best practices and aligning with our in line with our internal
commitment of constructing
ESG goals for achieving sustainable
green buildings (under IGBC or
development.
similar rating system)

VENDOR SCREENING
We are building a vendor
screening mechanism on
ESG parameters.

GRI 102-9, GRI 414-1, GRI 414-2

96 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 97


PROCESS
We have put the customer at the heart of our
FORMALIZATION OF
ENVIRONMENTAL POLICY
sustainability proposition because it is in the use

6Mn
of buildings over their lifecycle that the benefits of
sustainability can truly be realized

SQFT OF
SUSTAINABLE DEVELOPMENT GOALS IN FOCUS SALEABLE
AREA

4
MATERIAL ISSUES STAKEHOLDER IN FOCUS
BRAND MANAGEMENT

ETHICS AND TRANSPARENCY KW


NEW PROJECTS ADDED
WITH A SALEABLE AREA OF
CUSTOMERS INVESTORS ~6 MILLION SQ. FT

6725
RISKS IDENTIFIED
REPUTATION

Cr
CYBERSECURITY AND DATA PRIVACY

HUMAN RIGHTS

MANAGING CONTRACTORS SHAREHOLDERS LOCAL GOVERNMENT


BODIES
LABOR AND OTHER COMPLIANCE SALES WITH
BOOKINGS
98 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 99
ENVIRONMENT MANAGEMENT SYSTEM

ACT PLAN
» Undertake corrective measures » Identify needs and expectations of
for any adverse observations interested parties
to prevent recurrence » Establish protocols encompassing
» Update risk, aspect and impact start of construction till handover
registers based on findings and across product portfolio
reviews, as required » Set environmental objectives in line
» Share learnings with other with our environment policy
sites for comprehensive

STANDARDISING
improvement across GPL

WHY EMS
OUR ENVIRONMENT ENHANCEMENT OF
ENVIRONMENTAL

PERFORMANCE
PERFORMANCE

ACHIEVEMENT OF
ENVIRONMENTAL
OBJECTIVES
Our environmental management These locations will now undergo
system (EMS) is predicated on certification audits in the next
robust integration of ESG goals in reporting period FULFILLMENT
our business value chain. OF COMPLIANCE
WHY ISO 14001 OBLIGATIONS
We are in the process of
incorporating ISO 14001, an ISO 14001:2015 specifies the
internationally recognised standard, requirements for an environmental
management system that an
CHECK DO
across our operations. We have
also integrated the EMS with our organization can use to enhance its
existing compliance management environmental performance.
and risk management systems » Evaluate compliance against » Implement documented processes
system requirements through across sites and regions
to ensure a comprehensive ESG
strategy for business. This will
EMS goals have been internal and external audits » Conduct operational activities
strengthen our ability to better mapped to performance » Monthly sustainability review
meeting at regional level
and exercise controls in line with
established SOPs
identify and address the risks,
opportunities, aspects and impacts rating of Project » Quarterly sustainability review » Escalation matrix defined (till CSO &
of our activities on the environment.
Directors, Site Operation meeting at Zonal level COO level) for effective operational
planning and control
We will be certifying our current
and upcoming sites in the next
Heads, Project Managers
financial year. and site coordinators
IN FY21 for effective
7 sites - internal audits were implementation
successfully conducted
We formalised our Environmental Policy in FY21, outlining
our vision and commitment. https://d1jys7grhimvze.
7 internal personal trained cloudfront.net/backoffice/data_content/corporate_
governance/GPL_-_Environmental_Policy.pdf
GRI 103-2, GRI 103-3

100 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 101


BRAND MANAGEMENT AND VALUE

DELIVERING VALUE FOR


HOPE HAS A PLAN COMMUNICATING OUR
CAMPAIGN - 10:90 COMMITMENT TO SUSTAINABILITY
PAYMENT PLAN Commitment towards being responsible and

OUR CUSTOMERS AND


sustainable are key aspects of our brand value.
Addressing the prospect of financial ambiguity for Our dedicated approach to environment, social
prospective house owners, we launched a campaign and governance indicators is communicated to all
in FY 21 to extend our support offering a relaxed stakeholders through continuous engagement

STAKEHOLDERS
payment plan for their home purchase. This was a
first of its kind initiative for our national portfolio Our leadership team and spokespersons
periodically engage with external stakeholders to
share insights on:

EXCELLENCE, INTEGRITY AND management structure allows for mitigate future crisis and improve
INNOVATION incidents to be addressed with various our crisis preparedness. The relevance and importance of
a strong sense of urgency before sustainable practices in the real
Our focus on quality as well as
our customer-centric philosophy
they become a crisis. EXTERNAL COMMUNICATION A DIGITAL APPROACH estate sector
is the key to delivering value for OF BUSINESS RISKS AND FOR ENHANCED BRAND
our customers and stakeholders. GUIDING PRINCIPLES OPPORTUNITIES MANAGEMENT
We launched ‘Our Purpose’ in FY We are crisis ready at all time with: Business risk with respect to
2020 with four pillars that allow external communication during Strategies adopted to instill
us to fulfill the responsibility of » A pre-defined protocol to crisis situations are mapped at This included online payment mechanisms,
environmental conservation
providing dream homes to our address media queries when levels ranging from: digitalization of marketing collaterals, and immediate
mindset in all new projects
customers. Our booking value impacted by a crisis support of call centers to enable work from
increased to Rs. 6,725 Crore » Defined responsibilities » Level 1: Extremely short lived home. We further ensured sales staff training for
in FY21 despite the pandemic- amongst senior management with management involvement Virtual Meeting tools, with interactive 3D plans, in
induced challenges. including nominated official » Level 2: Consumer complaint collaboration with ‘FOYR’. Channel partner training
was also conducted for a swift transition to online Measures taken to make our offices
spokesperson clarity on with local media involvement &
Under the Qualified Institutional sales. To augment our lead generation online, we and operations environmentally
information to be shared. We litigation threat
Placement (QIP) mechanism, we collaborated strategically with Facebook, Google sustainable
also keep a set of anticipatory » Level 3: (Local level crisis)
allocated 2,58,62,068 equity answers ready basis our Market withdrawal or extensive and property portals. We also leveraged Plum5
shares of INR 5 each for INR understanding of the situation, quality defect alert (QDA) automation and chatbots for prompt engagement
1,450/share. Aggregating to Rs. public sentiment and coverage. with our customers.
» Level 4: (National/Regional Efforts to make delivered projects
3,750 Crore, our QIP ranked #1
crisis) Product recall/significant emerge more resource efficient
ever by a real estate developer To ensure that our authorised
due to the quantum of capital – product related issue with
channel partners do not high cost, major facility damage,
raised. Our superior capital raising inadvertently mis-represent
ability, even in the current volatile environmental spill or worker
us, we have shared detailed safety issue
business environment, reveals the
confidence our stakeholders have
communication guidelines for
» Level 5: Very high business risk, VIRTUAL
in us.
them to follow.
negative publicity, severe public HOME
In case any channel partner is health issue and/or significant BUYING
BRAND MANAGEMENT found not to be adhering to those cost, corporate or personal
guidelines, suitable corrective criminal liability, worker death As consumer movement
We have an integrated brand
steps are taken. Only select on site, fire at facility was restricted during the
management approach led by our
personnel from our Sales and Additionally, we have robust lockdown, customers were
corporate communication team.
Marketing team are authorised to media tracking & ORM modules unable to visit our marketing
communicate with media channels in place which help in real time offices or project sites. We
CRISIS MANAGEMENT swiftly transitions to an
and share official statements. This identification and mapping of
GPL has significantly grown and ensures that communication by the external environment for end-to-end online home
scaled its operations over the past any unauthorised personnel is measured responses basis ongoing purchasing experience. High
few years. It is therefore essential strictly avoided. external narratives. quality virtual tools and
to adhere to a common crisis renders were provided to
management practice to safeguard Post crisis evaluation is mandatory customers for an informative
against potential incidents that allowing for us to create case viewing of projects
may have an adverse impact on studies and learn from our
the brand. An established crisis experiences. This should help us to

GRI 103-1, GRI 103-2, GRI 103-3

102 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 103


ETHICS AND TRANSPARENCY

BUSINESS ETHICS
& COMPLIANCE
MANAGEMENT COMPLIANCE MANAGEMENT SYSTEM
We adhere to applicable and regulations
basis the nature and location of our
operations. We have implemented an
IT-enabled compliance management
ZERO-TOLERANCE software system - Legatrix. The informative
Integrity and business ethics are policy against dashboard runs multiple reminders for
CODE OF CONDUCT (COC) ANTI-CORRUPTION COMPLIANCE corruption and
essential to ensure mitigation of upcoming deadlines; tracks and uploads
The Code of Conduct applies to PROGRAM bribery
future risks and effective operations. compliance documents post filing of
our employees, Board of Directors Corruption in all forms, including regulatory requirements.
We believe responsible practices
as well as Senior Management. It is bribery, is a major risk and could
form the foundation for building
displayed on the Company’s website lead to negative repercussions. ZERO CASES We are please to share that we have zero
a sustained and successful value
and is available to customers, The Anti-Corruption Compliance reported cases for non-compliance of
creation model. Our commitment of non-compliance
vendors and investors. Program was established to prevent, laws pertaining to social and economic
towards ethical business practices of laws pertaining
detect and resolve any compliance parameters.
are integrated within company Every employee commits to adhere to social and
issues. The program ensures honesty
literature and practices including to the CoC by signing an acceptance economic Godrej Reflections is the sole pending
and fairness through continuously
our employee handbook, code of statement. The CoC underlines our parameters environmental case under consideration.
improved compliance processes. We
conduct and compliance trainings. core values, which include: The Environmental Clearance (EC) received
conduct trainings on anti-corruption
measures for all employees during ZERO CASES by us was cancelled by National Green
We have designed a comprehensive (i) integrity and honesty in our
their orientation session. Tribunal (NGT) in February 2020 on
set of policies based on the principles interactions with customers, of corruption
account of the project’s alleged presence
of accountability and transparency. suppliers, vendors, shareholders, at GPL
In FY21, there were no reported in the buffer zone of Kaikondrahalli Lake in
These act as guidelines for ethical competitors, and the community; cases of corruption across all Bengaluru. This is currently under review
behaviour across all aspects of
operations at GPL. by the Supreme Court.
our business. Our employees and (ii) respect for individuality, personal ZERO CASES
directors embody these policies experience, safety, inclusion and
diversity; and WHISTLEBLOWER MECHANISM of non-monetary
through upright actions for better SIGNIFICANT FINES AND NON-MONETARY
This mechanism applies to all sanctions
social, economic and environmental SANCTIONS FOR NON-COMPLIANCE WITH
outcomes. (iii) support for the communities employees, directors and other ENVIRONMENTAL LAWS IN FY 21
where we conduct business. key stakeholders. It provides
The Board of Directors and Senior
ZERO CASES Rs. 5 lakhs
an anonymous platform for the Monetary
Management oversee all business The CoC also guides decision brought through paid
reporting of any incidents of
ethics policies and periodically making as compliance with it is part dispute resolution
code violations, discrimination, Non-monetary 0
review these in accordance with of employee performance reviews, mechanisms
harassment or safety concerns.
existing industry norms. compensation and promotion Cases brought through dispute
0
decisions. All complaints are shared with the resolution mechanisms
Board of Directors during quarterly
Audit Committee meetings.

All our policies can be viewed at https://


www.godrejproperties.com/investor/
corporate-governance
GRI 103-1, GRI 103-2, GRI 103-3,
GRI 102-16, GRI 102-17, GRI 102-33,
GRI 205-1, GRI 205-2, GRI 205-3 GRI 307-1, GRI 419-1

104 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 105


RISK MANAGEMENT & RISK
MANAGEMENT COMMITTEE

The chart below portrays the


various climate risks identified and
categorized based on the TCFD
recommendations

LEVERAGING ACUTE CLIMATE


CATASTROPHE

OPPORTUNITIES FROM
CHANGING BUSINESS
CLIMATE CHANGE
RISK
PHYSICAL
RISE IN

ENVIRONMENTS
TEMPERATURE

We have implemented
The robustness of a company’s risk
management system at both strategic and
a Risk Management
operational levels defines its capability Framework to RISE IN
to generate superior returns. As such,
identifying risks and managing them successfully navigate SEA LEVEL
CHRONIC
promptly is a key part of our corporate
governance frameworks. We continue to RISK GOVERNANCE RISK PROCESS a dynamic business
evolve and adapt in order to mitigate risks
and leverage opportunities arising out of
» Directors define and 5 step risk process embodying: landscape
approve the Risk
changes in the business environment. We » Identification & definition
Management Framework
have enforced an enterprise-wide Risk
» Delegate execution and » Classification RISK MANAGEMENT
Management Framework through our
Risk Management Charter that identifies assurance processes » Assessment & prioritization Risk Management at GPL
WATER
and addresses risks. Through this Charter, » Periodically monitor and » Mitigation focuses on building resilience in
AVAILABILITY
our Board of Directors, Audit Committee review risk reports of » Reporting & monitoring business processes. It covers risk
and Executive Risk Management various business units identification, categorization, and
Committee ensure pragmatic and efficient mitigation. One of the major risks DISCLOSURE
risk management processes across the identified during FY 2020-21 was OBLIGATIONS
business. Climate Change. In order to ensure a
sustainable future, GPL commits to
Our Risk Management Committee is actions prescribed by governments
responsible for effective implementation and regulators. We have taken a step
of our risk management framework. further to adopt recommendations ESG DISCLOSURE
The committee periodically assesses RISK EXECUTION RISK ASSURANCE of the Task Force on Climate-related LEVELS
the robustness of the framework and Financial Disclosures (TCFD) and
Efficient execution of the Assurance on the
determines whether our risk management have committed to the Science TRANSITIONAL
procedures and policies are in line with the risk management process overall efficiency and
Based Target (SBT) initiative since
our risk appetite. The Audit Committee is overseen by Audit effectiveness is provided
2020.
and Executive Risk Management Committee, Executive Risk by the Corporate
Committee meet half-yearly or earlier, if Management Committee as Internal Audit team
needed, to incorporate emerging trends well as line management POLICY & LEGAL
and update mitigation strategies.
ENVIRONMENT
GRI 102-11, GRI 102-30 REGULATIONS

106 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 107


RISK DESCRIPTION AND MITIGATION MEASURES
IMPACT ON BUSINESS

Natural disasters result in stranded assets affecting brand


value due to delays in project timeline, additional costs,
disruption in supply chains, damage of infrastructure, labor
non-availability and may even result in any Injury or fatal
incidents Robust resilience planning to mitigate the impact of natural disasters
SAFETY & OPERATIONAL

CLIMATE
Climate resilience tests and holistic climate risk assessments for new acquisitions
CATASTROPHE
Diverse and varied vendor / procurement network; Influence policy discussions to
shape the insurance landscape

Heat waves result in increased average Maintain adequate material inventory for continuation of operations in case of
temperatures affecting labor productivity natural disasters disrupting supply chains
leading to delays in project timeline. This will
also increase the requirement of insulation and Labor retention schemes
cooling loads, thus incurring higher costs
RISE IN
TEMPERATURE

Sea level rise may lead to frequent flooding of the property


areas, disruption of sewer and storm water flow. This will
further result in reduced develop-able land area and increase
in property and insurance cost

RISE IN
SEA LEVEL
Internal mandate for projects to be at least IGBC Silver certified addresses basic
infrastructure and technologies required for water conservation e.g. dual piping
Inadequate or deficit rainfall decreases groundwater yield system, low flow fixtures, water harvesting, ground water recharging, using treated
leading to unavailability of water for construction activity water for flushing and landscaping
thus resulting in delay in project construction and Increase in
Use of concrete curing material during construction further helps in saving of 30%
operation cost due to procurement of tanker water
of potable water
STRATEGIC & COMMERCIAL

The absence of water assurance at sites may also lead to low


WATER saleability of the property
AVAILABILITY
Strengthen monitoring of emerging ESG regulations and risks and
integrating identified opportunities into standard management systems
Policy and Legal risks from litigation claims and Non-
compliance with current regulations. Revise internal mandate of silver certification before launch to Gold

Impact from future regulations: Policy directives aimed at Periodic inclusion and revision of EMS scope and obligation parameters
anchoring the transition to a low carbon future such as efforts
Investment in water conservation projects, technology and infrastructure,
to meet India’s INDC and SDG targets
renewable Energy, low emission technology
ESG DISCLOSURE
LEVELS
Inability to fulfill commitments made on sustainability and
Adapt online data portal for effective and secure data management to meet our disclosure obligations
receiving negative stakeholder feedback with regard to
progress on sustainability goals Publish ESG disclosures aligned with globally accepted sustainability reporting frameworks to meet
disclosure obligations by external stakeholders
Failure to meet disclosure expectations from rating agency
affecting investors’ expectations Continuously track customer expectations on ESG performance

ENVIRONMENT Shifts in consumer preferences leading to changes in base


REGULATIONS scenario

GRI 102-15

108 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 109


RISK IDENTIFICATION & MITIGATION

RISK IDENTIFICATION &


MITIGATION
STRATEGIC RISKS OPERATIONAL RISKS

RISK RISK DESCRIPTION MITIGATION MEASURES ESG RISK RISK DESCRIPTION MITIGATION MEASURES ESG

Robust GPL Safety Management system addressing:

SAFETY AND WELL BEING


OCCUPATIONAL HEALTH,
Impact on project profitability 1. Comprehensive assessment of micro-market at the deal-
DEVELOPMENT

1. Systematic Safety Pre-Qualification of contractors


BUSINESS

caused by fluctuations in APR and making stage


Safety risks include fall from height, 2. Detailed and uniform Contract Safety Requirement
construction cost estimates between 2. Standardizing product mix at the term sheet stage
fall of material and accidents related 3. SOP-activity related Safety Work Instructions
deal sign-off and project launch 3. Effective due diligence of land title and JVP
to electrical equipment 4. Structured Safety Monitoring process
5. In-depth Quarterly auditing program
1. Assessing core competencies of core talent in smaller 6. Safety Training to GPL and contractor employees
TALENT

Talent may not be built in alignment groups, constant L&D through classroom training, study
with organization strategy material, etc.
2. Cultural transformation exercises

AND DATA PRIVACY


Data theft can lead to financial loss

CYBERSECURITY
and disrupt business operations.
Holistic IT governance structure, preparedness
Also ensure compliance with local
and response plans, staff awareness
and international data privacy and
INNOVATION AND

protection laws
TECHNOLOGY

Adopt sustainable construction methods, integrate


Ensure products and services remain
innovative technologies, raise the bar of sustainable
relevant in fast changing environment
practices

ADHERING TO HUMAN
Onus on taking steps to prevent
Human Rights issues is generally Influencing business partners across the value chain,

RIGHTS
on the developer, since most of the establishing supplier code of conduct, developing a human
work is outsourced. It could lead to rights policy for everyone to adhere to
3. CC Teams at Zones work with overall monitoring at
financial and reputational loss
HO with dedicated Relationship Managers to serve
REPUTATION

Customer dissatisfaction leading customers


to adverse impact on Net Promoter 4. System-based process of resolving customer complaints 1. Established pre-qualification process and criteria for
and grievances - stringent monitoring of TAT in resolving contractors, vendors and consultants

CONTRACTORS
Score (NPS) and brand Shift in contractor profile leading to

MANAGING
complaints quality constraints, delay in project 2. Centralized SOPs issued along with distinct financial
5. External support through media tracking system completion and disputes with authorities and process RAPID matrix.
contractors 3. Periodic performance assessment carried out in
1. Accurate understanding of customer preferences and accordance with SOP
Product being sold does not address
MARKETING

adapting to changing trends and customer demands


SALES &

the need of the market resulting in


2. Appropriate pricing at launch with price escalations at
unsold inventory/ lower realization
suitable intervals Availability of construction quality 1. Critical to effectively ensure water security for
from the developed area
3. Effective utilization of sales channels water could be challenging in operation and occupancy stage
water stress areas. Parallelly, 2. Site selection consideration must incorporate water
COMPLIANCE RISKS higher dependence on purchased availability
AVAILABILITY
water could also pose a risk given 3. Contingencies need to be in place for adequate
WATER

the stringent regulations against water supply through wastewater recycling, water
1. Dedicated compliance team at HO as well as regional
LABOR AND OTHER

Bribery, corruption and legal non- groundwater use. Materialization harvesting and innovative design which reduces water
COMPLIANCE

level (for project level compliances) of this risk could disrupt business requirements
compliance can lead to loss of
2. Monitoring of contractor’s compliances at project sites continuity and could affect 4. Planning for water sustainability throughout project
finance, reputation, and license to
through external consultants as well as own team construction quality. lifecycle
operate
3. Real-time monitoring through compliance tool

GRI 102-15
ENVIRONMENT SOCIAL GOVERNANCE

110 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 111


PEOPLE
11901
We accord the highest priority to the
health and safety of all our stakeholders,
and have established policies and
practices to ensure this SAFETY TRAINING
SESSIONS CONDUCTED

SUSTAINABLE DEVELOPMENT GOALS IN FOCUS

MATERIAL ISSUES
LABOUR MANAGEMENT PRACTICES
STAKEHOLDER IN FOCUS
87.5
EMPLOYEES RECEIVED
PROFESSIONAL TRAINING
%
86 %
GPL EMPLOYEES AND 88%
WORKERS COVERED HEALTH AND
EMPLOYEE WELFARE SAFETY AUDITS
OCCUPATIONAL HEALTH & SAFETY

CUSTOMER HEALTH & SAFETY


EMPLOYEES CUSTOMERS
CUSTOMER SATISFACTION

41 %
99 %
RISKS IDENTIFIED
TALENT

OCCUPATIONAL HEALTH, SAFETY & WELL BEING

HUMAN RIGHTS
CONTRACTORS LOCAL GOVERNMENT
NET PROMOTER SCORE (NPS) SERVICE LEVEL
MANAGING CONTRACTORS
BODIES ACHIEVED OVERALL ADHERENCE RECORDED
LABOR AND OTHER COMPLIANCE

112 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 113


OUR PEOPLE

OUR
PEOPLE
VENDORS

EMPLOYEES

CUSTOMERS

WORKERS

114 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 115


OUR WORKFORCE

We make conscious efforts to creating a diverse


and inclusive workplace to maintain a high-
SUPPORTING OUR performance and safe culture to attract and
retain the best talent in the industry
EMPLOYEES
Our workforce is an asset as Our employee specific human EMPLOYEE WORKFORCE EMPLOYEE NEW HIRE AND
our operational and financial resources management BY GENDER EMPLOYEE TURNOVER 2021
performance depends on their approach underscores our
NEW JOINEES

74+26+K
talent, well-being, strength and commitment through diversity
experience. We make conscious initiatives, remuneration, EMPLOYEE TURNOVER
26%(511)

302
efforts to maintain a safe and rewards, employee benefits,
supportive environment for our career growth, learning and WOMEN
workforce across all sites. Our development opportunities and

221
established Code of Conduct, flexible work schedules.
company values, and policies are

1933
In the event of any significant

167
aimed at building responsibly
operational changes, relevant

146
and upholding human rights

131
at all levels of our operations. matters are discussed and
approved at a board meeting.

96
88
We have instituted an open TOTAL NUMBER

77
door and whistleblower policy Employees involved in such OF EMPLOYEES
matters are given an advance

4
to encourage employees to

2
express their concerns. notice of 15 days.
MALE FEMALE <30 30-50 >50
74 (1422)
%

MEN

EMPLOYEE WORKFORCE BY
AGE AND MANAGEMENT LEVEL

731
EMPLOYEE EMPLOYEE WORKFORCE BY <30 YEARS
WORKFORCE BY AGE MANAGEMENT LEVEL
30-50 YEARS

500
1 (10)
%

28+69+3K 6+31+621K
>50 YEARS

456
3 (53)
% NON-MANAGEMENT 6% (125)
>50YRS SENIOR
MANAGEMENT
28% (539)
<30 YRS

31% (597)
MIDDLE

104
MANAGEMENT

80

6
21

14

3
17
69% (1341)

1
0

30-50YRS 62% (1201) SENIOR MIDDLE JUNIOR NON-


JUNIOR MANAGEMENT MANAGEMENT MANAGEMENT MANAGEMENT MANAGEMENT
GRI 102-8, GRI 103-1, GRI 103-2, GRI 103-3, GRI 402-1, GRI 405-1 GRI 401-1

116 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 117


POLICIES

GROUP PERSONNEL
ACCIDENT POLICY

RETIREMENT GROUP HEALTH


PROVISION INSURANCE POLICY

BENEFITS
PROVIDED TO
OUR PERMANENT
EMPLOYEES

SAFEGUARDING
THE WELL-
BEING OF OUR
EMPLOYEES STOCK OWNERSHIP JOINT GROUP PERSONNEL
ACCIDENT POLICY

Employee well-being has moved PERFORMANCE DEVELOPMENT & PARENTAL LEAVE


beyond physical well-being to include SKIP LEVEL MEETINGS – SOAR
a holistic work culture focused on
Instituted to provide junior PARENTAL LEAVE MEN WOMEN
mental, emotional and physical well-
employees support in achieving
being.
their personal and professional goals Employees entitled to parental leave 1,422 511
Our Code of Conduct and people- by connecting them with skip level
Employees that took parental leave 17 28
friendly policies foster a sense of senior leaders.
belonging and purpose. Some of the Employees returned to work from parental leave in FY21 17
19
initiatives undertaken by GPL for RETIRE WITH CONFIDENCE (8 still on leave)
our temporary, permanent and on Our commitment to employee well- Employees returned to work from parental leave in FY20
15 14
probation employees include: being continues even after they (and employed for 12 months after return)
retire. We provide medical insurance Return to work rate 100% 95%
continuity to self, spouse, kids and
parents as well as tax benefits under Retention rate 94% 64%
Sec 80D.
GRI 103-1, GRI 103-2, GRI 103-3 GRI 401-2, GRI 401-3

118 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 119


WELL-BEING

FAMILY ORIENTED POLICIES

CAREGIVER TRAVEL POLICY


This policy allows mothers the
comfort of taking their child up

POLICIES FOR
to one years of age along with a
caretaker (family member or nanny)
HEALTH & INSURANCE for work-related travel.
POLICIES FINANCIAL SUPPORT POLICIES

OUR EMPLOYEE
PATERNITY LEAVE & BENEFITS
LIFE INSURANCE PLAN We encourage fathers to spend PROVIDENT FUND
We take care of our employees quality time at home with their ADMINISTRATION
by providing benefits such as newborns. We offer paternity leave

WELL-BEING
To provide seamless support for
Mediclaim, Life and Accidental for ten working days with full pay
the transfer of funds and facilities
insurance, across levels. and benefits. This can be availed of
for in-coming and out-going
in not more than two installments
employees, we have incorporated
and up to six months after birth of
HEALTH INSURANCE PLAN the child.
an in-house support mechanism.
We ensure that all our employees This mechanism ensures the
and their dependents are covered smooth transfer of funds and
ADOPTION LEAVE & BENEFITS transfer forms to the department
by a strong health insurance plan.
This is provided at no additional We also provide employee benefits through an appointed agency.
charge to the employee. We for parents who have adopted/ are
provide health check-ups and the primary caregivers with a child TAX SAVING SESSIONS
advice to all our managers, above of less than one year or one year
We cover information related to
the age of 30 once in two years and more. The employee is also
income tax saving options by way of
and above age 40 every year. entitled to an initial 3 months of
investments under several heads of
Furthermore, the expenses are leave with full pay and benefits.
INCLUSIVE POLICIES WORK-LIFE Section 80C, home loan, education
reimbursed by the company. loan, availability of house rent
BALANCE POLICIES
exemption benefits.
PARTNER POLICY GROUP TERM INSURANCE SCHEME
Godrej is one of the few H.O.T (HOT ON TIME) TRUST BASED SICK LEAVE
We provide insurance coverage TRANSFER ALLOWANCE
organizations to include the word To encourage a healthy work-life 100% of our employees are eligible in the event of an untimely death
‘Partner’ in the description of family. balance, we rolled out H.O.T days As we encourage recruiting
to avail of sick leave on a ‘need to’ of the employee. The insurance
Benefits extended to the ‘Partners’ across our offices. The initiative employees from various cities,
basis.
of our LGBT colleagues include leave ensures that employees leave office
premium is borne by the employee. EMPLOYEE HEALTH & functions, levels, internally and
travel allowance, maternity/paternity by 4:30 pm on any one day of the
If the death happens to be SAFETY AND WELL-BEING externally, we provide a transfer
SABBATICAL accidental, the amount payable allowance to ensure that the
benefits and hospitalization. week. would be one and a half times the
To encourage our employees in Our commitment towards health employee is compensated for
pursuing their personal goals, we sum insured. and safety span across all our any financial loss while moving
GENDER AFFIRMATION POLICY FLEXI TIME & WORK FROM HOME also provide leave for those who stakeholders. Through constant across cities. Furthermore, we
We provide support for the medical Employees can avail of work from aim to further their studies and join HOSPITALIZATION engagement and feedback, we also offer employees leave and
expenses that a distraught employee home for up to 2 days a month. If back at aspirational roles. In FY21, In the event of hospitalization of ensure an effective and efficient accommodation to support them in
might incur while undergoing gender any employee works for 42.5 hours we supported 1 employee to avail any employee, we continue to offer safety management system. adjusting to the new location.
transition. per week, they also have the option of sabbatical leave with guaranteed our full support in ensuring their
to work for core working hours of employment on return. speedy recovery. This is carried out INTERNATIONAL SOS
10:30 am to 4 pm. through various schemes that cover We partnered with International
employees, parents, spouse and

100
SOS to ensure that our employees
children.

%
are taken care of in the event of

Godrej is one of the few any health & safety risks at their
international locations.

organizations to include the MEDICAL SUPPORT

word ‘Partner’ as family,


Our medical benefit scheme offers
full support to our employees and
OF OUR EMPLOYEES ARE their family members during an

for LGBTQ colleagues ELIGIBLE TO AVAIL SICK


LEAVE ON A ‘NEED TO’ BASIS
accident or any other major medical
event. We also reimburse all the
medical expenditures incurred. GRI 403-3

120 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 121


DIVERSITY AND INCLUSION

DIVERSITY &
LGBTQ INCLUSION INCLUSION
(D&I)
PROJECT RAINBOW
FRAMEWORK
» Create an inclusive Policy for partner
recruitment ecosystem inclusion
to empower all persons
regardless of their sexual Gender Neutral
preference washrooms in our HQ
DIFFERING ABILITIES

INCLUSION
» Hire and integrate
employees from the Participated in the PROJECT ENABLE
LGBTQ spectrum LGBTQI+ job fair in
Emphasis on hiring and integrating

MATTERS
Bengaluru organized by
» Leverage potential of a
Pride Circle PwDs (Persons with Disability)
diverse workforce 95% NPS by
» Infrastructure audit of our offices consultant
conducted to prepare and welcome
differently abled colleagues 3 PwDs employed

We believe in the inherent strength of » Identification and mapping of roles


a diverse workforce across educational through stakeholder buy-ins 2 recruitment drives
backgrounds, expertise, caste, gender, » Wheelchair and assistance provided in collaboration with
geographic origin, religion, family to all interview candidates NGOs
responsibility, age, disability, socio- » Candidates with related skills,
economic status, etc. even if not in the same domain,
shortlisted and then selected
Our employees help us forge stronger
connections with customers, navigate a » Respect and support for the needs
global yet local marketplace, innovate for of PwD and recognition of their
good and create a positive impact.
GENDER value addition ability
DIVERSITY
RECRUITMENT

» Maintain special focus in recruiting


women through campus programs to

Our Human resources maintain diversity ratio


» Identify roles across functions and

team has instituted proactively search and recommend


women candidates where they fit the
GENERATIONAL
DIVERSITY
measurable diversity profile adequately
» 20% resumes for all leadership roles
» Acknowledge the varying
Aimed to acquaint and
sensitize managers to

KRAs to strengthen considered for women promote a bias free


engagement, learning, career and culture
workplace needs of our multi-

inclusion as a key part generational workforce


» Create a resilient, innovative
of our organizational and dynamic organization by
leveraging employee experience

culture and perspectives

122 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 123


WOMEN WELFARE

Forum for women to network and


exchange views on balancing their
personal and professional lives

Initiatives to define career path, potential


future role with support through
developmental plans. We use ACCEL,
a group-wide mentorship software to
identify and nominate women for this
program
The Accel programme has

KEEPING
helped me understand We endeavor to provide support through
my own personal work the entire maternity phase including
sharing the news, support through
style, brand, strengths
WOMEN IN THE
pregnancy, during and post maternity

and weaknesses. It brings leave

together some of the We started with providing day care

WORKFORCE
facilities in partnership with KLAY, at our
best industry experts to head office. This center has a tie up with
Godrej Memorial Hospital, in case of any

14+22+3034D
impart their knowledge emergency. From FY19 we extended this
WOMEN ACROSS LEVELS and experiences with facility to our Pune regional office.
We promote a supportive culture for women that
promotes equality, well-being and trust. Our efforts structured learning
14%
are targeted towards creating a comfortable, safe
and secure environment for women employees while
results. The insightful We provide 6 months, fully paid maternity
leave. We also provide the option of
encouraging their growth through various programs 50% interactions with my extending this leave as required and offer
which are periodically evaluated for measurable 22% flexible work arrangements
progress peers from Group
companies was a
30% fulfilling and memorable We have created a dedicated
EMPLOYEE CATEGORY MEN WOMEN relaxation space, if required
experience. during office hours
Senior Management L3 & L4 (Excluding) 107 18
Senior Management
Middle Management L2 467 130
Middle Management - Suparna Sethi
Junior Management L1 843 358 We ensure our women employees travel
Junior Management safely especially during late working hours
Non-management 5 5 Deputy General Manager,
or long distance travel. We extend local
Non-Management Design, Vikhroli Zone
Total 1422 511 travel support through partnerships with
taxi aggregators such as Ola corporate

RATIO OF THE
BASIC SALARY AND AVERAGE  AVERAGE
EMPLOYEE LEVEL LEVELS We collaborate with 1 to 1 channels who
REMUNERATION OF SALARY - WOMEN SALARY - MEN
WOMEN TO MEN are pioneers in maternity counseling to
ensure that new mothers stay connected
Executive level (base salary only) L3 & L4 Excluding (Chairman & MD) 0.80 58,93,370 73,25,471 with trained counselors and office
Executive level (base salary + other cash incentives) L3 & L4 Excluding (Chairman & MD) 0.77 64,39,876 83,18,673 managers

Management level (base salary only) L2 0.89 20,22,665 22,85,245

Management level (base salary + other cash incentives) L2 0.89 21,36,657 24,05,718
Our D&I team interviews all women
Non-management level (base salary only) L1 0.88 7,88,196 8,93,367 employees when they leave the
Non-management level (base salary + other cash incentives) L1 0.88          8,64,995 9,77,663 organization. This provides insights on
reason for exit and any feedback for
GRI 405-2 organizational improvement

124 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 125


EMPLOYEE LEARNING AND DEVELOPMENT

PERFORMANCE AND CAREER


DEVELOPMENT REVIEWS MALE
SENIOR FEMALE
MANAGEMENT

MIDDLE
MANAGEMENT

JUNIOR
MANAGEMENT

TOTAL NUMBER OF
EMPLOYEES TRAINED

The percentages are


calculated based on the total
headcount as on 31st March

ENSURING HOLISTIC
2021. 100% of all eligible
employees have undergone
performance review

DEVELOPMENT OF
OUR EMPLOYEES 83% (1191)

5904
98% (502)
OUR LEARNING AND
We are committed DEVELOPMENT STRATEGY
to providing our We have set up a strategic learning
approach for our employees, one
employees tools to that can cater to individual needs. HOURS OF EMPLOYEE TRAINING
93%
achieve personal We have established a learning

1693
platform, ‘Bright Minds’ as a one- 100%
and organizational stop-shop for easy accessibility
success while adding of our training modules, skill and
knowledge development.
92%

value in the long TOTAL EMPLOYEES TRAINED


92%

term 79%
83%
GRI 103-2, GRI 103-3 GRI 404-3

126 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 127


Through varied
learning and
development tools,
we provide unique
opportunities that
build and strengthen
our employees’
leadership and
professional skills

BRIEF OVERVIEW OF TRAININGS TOTAL HOURS OF EMPLOYEE TRAINING


CONDUCTED FOR OUR EMPLOYEES

4161 1693
BUSINESS LEADERSHIP
CROSS KNOWLEDGE LEARNING CALENDAR CUSTOMER INTERACTION LAB PROGRAM (BLP)
Enables employees to have access Quarterly updates to increase Used by the customer centricity We initiated BLP to hire and
to content developed by various transparency on our learning and team to improve interaction and mentor upcoming Profit & Loss
experts in the field training mandate communication skills HOURS (MEN) HOURS (WOMEN) (P&L) and Functionals leaders. This
2-year Management Trainee (MT)
stint aims to meet the following
objectives:

» Build a rigorous and centrally


FUNCTIONAL CAPACITY CUSTOMIZED E-LEARNING VISION AND CULTURE EMPLOYEE TRAINING anchored management trainee
program
BUILDING MODULES WORKSHOPS
TOTAL NO. OF » Provide focused cross
Job/Function specific training For business processes - pre- Building and strengthening growth EMPLOYEE TRAINING AVERAGE HOURS
GENDER EMPLOYEES IN functional training and
programs - Pulse, SAP, ASTA construction, sales, lead and leadership skills for individuals CATEGORY HOURS OF TRAINING
THE FIRM exposure
management, construction as well as teams
» Offer MTs an overview of GPL’s
Management 4103 1417 2.90
core functions and various
Men
Non- facets
OFF-THE-SHELF COURSES LEARNING & DEVELOPMENT FREE-STYLE LEARNING 58 5 11.60
management » Allow GPL to evaluate MT’s
Focuses on development of FRAMEWORK & TRAININGS Employee development through performance and potential
other skills like negotiation, Improving leadership and courses based on real estate Management 1717 506 3.39 across several functions
communication, management, etc management skills at all levels business, available online Women
Non- » Build a pipeline of future
26 5 5.20 leaders and attract high quality
management
talent into GPL
GRI 404-2 GRI 404-1

128 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 129


HEALTH AND WELL-BEING

WELL-BEING
Spiritual well-being through
yoga and meditation in GREEN CONNECT
dedicated recreation and
Exterior connectivity:
garden terrace
green patio, exterior
landscape, etc.

HEALTH AND HYGIENE


Encourage occupants
to consume healthier
food and tailoring the
cafeteria menu

AIR QUALITY CONTROL


Temperature, humidity and air
velocity measurements taken in
regularly occupied spaces, at
regular intervals in different
seasons

FRESH AIR AND VENTILATION


Access to fresh air ventilation
SANITIZATION MEASURES through efficiently designed
Sanitization measures HVACs and AHUs

IMPROVING THE
along with system
cleaning protocols
adopted for COVID-19
pandemic. DAYLIGHTING

HEALTH AND
86.5% of the regularly
occupied spaces of the
office achieve daylight
illumination

WELL-BEING OF
OUR WORKFORCE
We have worked towards QUALITY DRINKING
strengthening our commitment While we continue to ensure WATER
to green building by increasing its
coverage to include health and
the safety of our workforce, Access to quality
drinking water through
wellbeing. We have successfully
achieved IGBC Health and Well-
we remain committed to sufficient water purifiers
based on floor capacity
being certification for all our offices accelerating progress ERGONOMICS
(Head office at Vikhroli and all
regional offices). ​ towards holistic sustainable PEST MANAGEMENT
Integrated Pest
Spaces and furniture are

development Management system


ergonomically designed as
per Time Saver Standards for
interior designing

130 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 131


PERFORMANCE HIGHLIGHTS FROM GODREJ ONE

100+S 99+S 99+S 97+S


100%

OLFACTORY
99.8%

ERGONOMIC
99.8%

ACOUSTIC

OCCUPANT SATISFACTION FOR COMFORT LEVELS


97.4%

THERMAL

We are proud to
announce that Godrej
One received Platinum
Certification under the
IGBC Health & Well-
being rating system

132 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 133


Occupational Health and
Safety is integral to our
organizational culture.
With optimum resources,
defined responsibilities and
vigilance, we facilitate skill
enhancement and capacity
building across all sites

GPL VIKHROLI GPL KOLKATA


OFFICE REGIONAL OFFICE

GPL BENGALURU REGIONAL OFFICE GPL NCR REGIONAL OFFICE

134 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 135


OCCUPATIONAL HEALTH & SAFETY

2,26,265
PARTICIPANTS

OCCUPATIONAL 11901
SAFETY TRAINING

HEALTH & SAFETY


SESSIONS

Occupational Health HEALTH AND SAFETY


MANAGEMENT SYSTEM
Under the aegis of GPL’s Health &
Safety policy and our Occupational
100
OF OPERATIONAL
%
and Safety is integral The health and safety of our
Health & Safety (OH&S)
Management System, we have
PROJECTS COVERED

to our operational employees (internal & external)


and establishing a safety culture is
well-defined processes to ensure
appropriate and smooth enactment
processes and defines critical to achieve continued success.
of safety practices across our sites. To
Through strategic interventions and
how we operate within tools, we ensure effective prevention
leverage leading industry practices, THE STRONGEST
we have initiated the process of PILLARS OF GPL
frameworks and measures at each step of the project.
Our senior management has invested
transitioning towards ISO 45001:
HEALTH & SAFETY
2018. Our OH&S management
protocols resources and defined responsibilities
system was revised and followed MANAGEMENT SYSTEM
SKILL CAPABILITY AWARENESS
to ensure vigilance towards
by a GAP assessment to align with ARE: ENHANCEMENT BUILDING
workforce safety.
the requirements of the certification
process. The first certification audit is
scheduled for 2021-22.

A specific SOP to Plan & Track OH&S We have established an Incident


Related Legal Compliances is in Investigation Process to facilitate
place to ensure proper identification, reporting of incidents, investigation,
communication, tracking and evaluation assessment of root cause and finalizing
of applicable OH&S legal and other adequate corrective measures. These
requirements for continual improvement corrective measures are further shared
of our safety system. as a learning exercise for continual
improvement through a horizontal
Our OH&S management system deployment process.
follows the principles of the Plan-
Do-Check-Act (PDCA) cycle. SOPs
TRAINING AND AWARENESS
guide identification of Hazards & Risk
Assessments for routine and non- We facilitate awareness programs,
routine activities, while considering the skill training sessions, motivational
organizational context. The scope of campaigns and heath camps. We
OH&S Management System at Godrej conduct regular safety campaigns, health
Properties incorporates “Planning, awareness sessions and blood donation
Design, Construction and Delivery of camps. Our initiatives also include
Residential Townships and Commercial celebrating events like National Safety
Complexes in India”. Day, Road Safety Week, National Fire
Service Day across our sites.

GRI 103-1, GRI 103-2, GRI 103-3 GRI 403-1, GRI 403-2, GRI 403-5

136 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 137


OCCUPATIONAL HEALTH & SAFETY

OCCUPATIONAL
HEALTH & SAFETY

+3S 88 3+3Q N
+86
MONITORING SAFETY To assess the quality of our safety SAFETY AUDITS ACROSS LEVELS

88%
PERFORMANCE performance, we conduct audits at
5 rapid audits are conducted on a of GPL Workers
the following levels:
GPL’s Health and Safety Policy monthly basis by the regional safety covered
reflects the management’s » Project Level manager to identify system gaps and

77
86%
commitment towards providing a high-risk areas.
» Regional Level of GPL Employees in
safe workplace. We have a robust
» Head office Level Quarterly safety audits by trained projects covered
system for effective planning,
internal auditors are scheduled at the
implementation and monitoring of Our audit results are evaluated

77%
corporate level.
Safety Management across all GPL by the management and shared Projects audited
projects. Our goal is to achieve with the Board. Health and Random Audits are conducted by (36 of 49 projects)
“Score Zero” and this is cascaded Safety performance is reviewed the Head Office, GILAC Audit and
to project sites and aggregated for monthly during Joint Project Safety Assurance Team
business units. Towards this, we have Committee Meetings and quarterly
set targets in the form of leading and
lagging indicators to monitor and
during Regional Safety Meetings.
In FY21, we have
benchmark our safety performance. In order to plan, organize, verify and
record safety activities, our Project
internally trained 24
These indicators are: Managers (PMs) and other reporting employees as certified
managers use a monthly safety
SAFETY LEADING INDICATORS planner. It is an effective tool for internal auditors for
» Safety Audit Score
tracking and investigating gaps or
non-compliances towards achieving
our OH&S management
» % Compliances of Safety
Observations
monthly goals and deploying system
corrective measures for the next
»  % involvement of project team month.
members in safety activities
» % planned Vs Actual training WORKER WELL-BEING
programs with % participation Labor camps and project sites have
a hygienic work environment with
SAFETY LAGGING INDICATORS
facilities such as potable drinking
» Zero Fatality and Reportable Lost water, sanitation, cooking and
Time Incidents (LTI) recreational facilities.
» Zero Dangerous Occurrence &
Fire Incidents

138 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 139


CUSTOMER SUPPORT

To translate the project level


green building measures to
customer value, our teams
CARING ensure that we provide
awareness and education to our
FOR OUR customers
CUSTOMERS
POST DURING
CONSTRUCTION CONSTRUCTION
FOCUS ON CUSTOMER CENTRICITY INITIATIVES ENABLING
Customer-centricity is at the heart CUSTOMER CENTRIC APPROACH Project brochures highlight the green Awareness sessions on green and
of creating joyful and meaningful features safety measures
experiences for our customers.
Awareness sessions to prospective Display signage indicating green
ASSET MANAGEMENT occupants features integrated within project
Inspired by our purpose statement “to Green Home guidelines integrated as
create spaces that enable everyday joys; ONE-STOP THIRD PARTY TDS PAYMENT part of Handover manual
one community, one family and one APP- DIGITAL QUALITY AUDITS SERVICE
home at a time,” our goal is to provide Permanent signage highlighting
CUSTOMER To ensure Eliminates the
comprehensive customer experience implemented Green features
EXPERIENCE quality of our inconvenience of
starting before construction through to Green tours during handover to
Helps to construction and filing TDS against
possession and finally to our customers’ brief customers about project’s
book, make services every applicable
living in their dream homes. sustainability features
payments,raise invoice raised
We appreciate and value the feedback queries, etc.
given by our customers and are
constantly looking for ways to engage
with them. Our Facilities Management
(FM) team interacts with residents
of our delivered projects and secures
actionable feedback.

OUR CUSTOMER FOCUS IS ESTABLISHED


ON THREE MAJOR ASPECTS

STANDARD OPERATING RELATIONSHIP TECHNOLOGY


PROCESSES MANAGER MODEL APPLICATIONS
(SOPs) for consistent Offering human eCRM system for billing,
service quality interaction for receipt and managing
customer experience customer relationships at
management projects

GRI 103-1, GRI 103-2, GRI 103-3 GRI 417-1

140 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 141


CUSTOMER CARE

RESIDENT HEALTH
AND WELL BEING
CUSTOMER SAFETY
» Facilities designed in line with the
National Building Code (2016)
to ensure all life, fire and safety
considerations are taken care of
within the built environment
» Building audits by the Fire
Department to verify proper
functioning of safety protocols
and fire-fighting systems
» Buildings follow IGBC and other
green norms, ensuring no harmful
chemicals are used in the project,
minimizing the risk of exposure to
toxic substances
» Facility Management teams ensure
customer well-being and provide
awareness regarding hazards and
any active works underway in the
COVID SUCCESS STORY Some of the initiatives undertaken for
building
our residents
» During handover of the project, Pandemic induced lockdown and
our customers are informed of the associated stalling of projects resulted » Virtual festival celebrations
various health and safety features in project delays and increased
» COVID-related awareness sessions
available to them as part of the consumer anxiety. During this period, we
reaffirmed our purpose of bringing joy to » Entertainment at home
delivered project
our customers through consistent and » Online social events and workshops
» Recommendations for maintaining
quality customer service. » Tele-health consultations
a safe environment at home are
also shared with our customers » Mental health sessions

GRI 103-1, GRI 103-2, GRI 103-3, GRI 416-1, GRI 416-2

142 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 143


CUSTOMER SATISFACTION

SERVICE LEVEL ADHERENCE


(SLA)
We have implemented an ECRM
Management System to capture all

CUSTOMER
interactions between GPL and its
customers allowing us to measure
the service level adherence.This
module has a built-in workflow

SATISFACTION
which automatically escalates
unresolved issues to the next level,
all the way up to the Management
Committee members. By adopting
a relationship manager model, we
have been able to improve our
responsiveness as well as provide

16,87,080
NPS PERFORMANCE Over the last few years, we have
swift and satisfactory resolution to
been using NPS as it:
GPL retains its competitive edge by customers.
being one of the early adopters of » helps improve customer
Net Promoter System (NPS) in the experience
real estate sector and using it as a » facilitates design innovation
strategic metric to improve customer based on customer insights. CUSTOMER INTERACTIONS CAPTURED IN OUR
advocacy. We have incorporated this ECRM SYSTEM IN FY20-21
metric as a part of employee KRAs
since FY19 in order to incentivize
improvement in our NPS score. Our
SLA SCORES (FY20-21)

99 %
goal is to achieve high Net Promoter
Score (NPS) as it indicates improved
customer advocacy. 100% 100%
99.76% 99.74%
100% 99.60 %

This globally acknowledged metric


also provides the following benefits: INTERACTIONS RESOLVED 99.72%
99% 98.50% 99.60%
WITHOUT ESCALATION TO
» Simple method of gathering 99.09%
HIGHER LEVELS
actionable customer feedback to
improve customer experience NPS PERFORMANCE 98%
98.20%
» System for performance rating
provided by our customers at YEAR FY19 FY20 FY21* 97% 96.72%
the time of handover of project
homes 96%
Relationship NPS Survey
9502 13091 8857
Responses 96.0%
95%

Combined Relationship NPS 26% 59% 41%

94%

*In FY 21, we took the strategic decision that going further, our team elicit APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR
customer responses without active reminders from relationship managers. FY 21
GRI 103-1, GRI 103-2, GRI 103-3 therefore creates a new baseline of measuring customer feedback

144 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 145


CUSTOMER GRIEVANCE CELL

CARING FOR OUR


CUSTOMERS
Our head office in Vikhroli is home
to a dedicated customer escalation
OUR PERFORMANCE IN ADDRESSING
and grievances team that ensure CONSUMER GRIEVANCE FOR FY21
timely and fair resolution for

6
any customer grievance through
transparent procedures. Our senior

DAYS
leadership is highly invested in our
customers and addresses unresolved
complaints. The central cell works
in constant coordination with zonal AVERAGE RESOLUTION
teams, to resolves any issue within TIME, CONSIDERING ALL
6 days, contrary to the 10 days SLA ESCALATIONS

57+43+A
requirement of certain issues.

Respecting and protecting the


personal data of our customers is
of utmost importance. We align
ourselves with the highest standards
of ethical conduct as prescribed in
our Data Privacy Policy. In the FY21, 43%
zero complaints have been received RESOLUTION
concerning breach of customer SPEED 57%
privacy or loss of customer data.

< 6 DAYS > 6 DAYS

GRI 418-1

146 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 147


PROFIT
Being a part of the ‘Godrej Group’ has enabled
us to enter joint development agreements,
expand to new markets and secure business
associations. Through sustainable practices
embedded within our operations, we hope to
demonstrate that profits can be achieved while
giving back to the environment

30 Cr
SUSTAINABLE DEVELOPMENT GOALS IN FOCUS

TOTAL GREEN SPENDS

48413
MATERIAL ISSUES STAKEHOLDER IN FOCUS
BRAND MANAGEMENT
TREES PLANTED AS PART
OF OUR GREEN INITIATIVES

8320
EMPLOYEES INVESTORS

RISKS IDENTIFIED

Cr
INNOVATION AND TECHNOLOGY

SALES & MARKETING

NET WORTH REPORTED IN


AGENCIES LOCAL GOVERNMENT
BODIES FY 2020-21

148 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 149


ECONOMIC VALUE GENERATION

REVENUE OPERATING DEPRECIATION AND EMPLOYEE WAGES


COST AMORTIZATION EXPENSES AND BENEFITS

3221.98 2466.32 14.34 173.04


2914.59 1911.31 20.52 184.68
1333.09 798.72 19.54 299.56
Total Income = Revenue from Expenses= Cost of materials Employee Benefits Expense
operations + Other income consumed + Change in inventories
of finished goods and construction

ECONOMIC
work-in-progress + Other expenses

VALUE
GENERATION
PAYMENTS TO COMMUNITY PROFIT/LOSS
PROVIDERS OF CAPITAL INVESTMENTS BEFORE TAX

234.03 1.78 348.20

18
In FY21, our operations were significantly 222.02 2.57 490.89
impacted by pandemic-induced lockdowns,
resultant delays and labour shortages. Despite 184.86 6.67 -85.66
these challenges, we achieved the highest sales
recorded by any Indian developer. We acquired ACRES LAND ACQUIRED Finance Costs Total CSR Spends
18 acres of land in Bengaluru and two adjacent IN BENGALURU
plots, spread over 1.5 acres, in Mumbai with
significant development potential.

The loss reported during the reporting period was


caused by the following charges, made to the P&L
account:

1. Long-term incentive scheme for certain


employees (payable in FY23 and FY24, subject to
1.5 ACRES LAND ACQUIRED
IN MUMBAI

specific parameters) set aside in FY21 based on


prudence and high likelihood of occurrence

TAX PROFIT/LOSS AFTER TAX TOTAL COMPREHENSIVE


Despite the
2. Re-measurement of deferred tax assets after
transitioning to the new tax rate EXPENSE AND MINORITY INTEREST INCOME
3. Write-down in legacy projects
pandemic, we 95.05 253.15 252.92
achieved not only our
These one-time charges are vital for business
continuity and value creation.
220.31 267.21 270.13
highest sales, but the 103.77 -189.43 -190.06
highest recorded by
GRI 102-48, GRI 103-2, GRI 103-3, GRI 201-1,
Figures for FY 2019-20 have been restated due to
any Indian developer
the amalgamation between the Holding Company and 2018-19 2019-20 (Restated) 2020-21 All values in INR Crores
Wonder Space Properties Private Limited.

150 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 151


GREEN SPENDS

GREEN SITES
Funds spent on site-specific
environmental initiatives such as air
monitoring, dust suppression, use of
curing compounds to reduce water
consumption, rainwater harvesting,
harnessing renewable ​energy etc.

TOWARDS A
SOCIALLY AND
WASTE
MANAGEMENT
The amount spent

ENVIRONMENTALLY
on site cleaning and
efficient waste removal

CONSCIOUS
FUTURE PROCUREMENT
We invest in bettering our products and & EXECUTION
operations and improving our environmental, Spends dedicated to
social and governance indicators. In FY21, procure materials and
our green initiatives covered NCR, Mumbai, execute work on site after
Pune, Vikhroli, Kolkata, Bengaluru and a robust understanding of
Ahmedabad regions. As part of our efforts to re-use, recycle and optimum

48413
generate positive environmental impact, we resource management
planted 48,413 trees across our sites.

TREES PLANTED AT
VARIOUS CITIES

30.13CR
DEDICATED BUDGET FOR
CONSULTANT &
CERTIFICATION FEES
Funds allocated to hire
consultants and process
COMMUNITY
The expenditure on labour
camps for worker well-being,
or to protect the interest of the
SUSTAINABILITY INITIATIVES certifications required to fulfill affected population in the area
sustainability standards and
goals

152 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 153


DEDICATED BUDGET FOR SUSTAINABILITY INITIATIVES

PROCUREMENT & GREEN SITES


EXECUTION

8.32CR
CONSULTANT & COMMUNITY
CERTIFICATION FEES

1.87CR

15.77CR 3.68CR WASTE


MANAGEMENT
0.46CR

154 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 155


PLANET
We aspire to build a secure, sustainable and
inclusive future for all our stakeholders and
are committed to conducting our operations
in a manner that supports the environment
21.4 % REDUCTION IN ENERGY INTENSITY
OUTSIDE THE ORGANIZATION

28
and fosters inclusive development

BILLION
SUSTAINABLE DEVELOPMENT GOALS IN FOCUS LITRES OF AIR
PURIFIED PER YEAR

MATERIAL ISSUES
WATER EFFICIENCY

ENERGY EFFICIENCY

BIODIVERSITY
STAKEHOLDER IN FOCUS

INVESTORS CONSUMERS SUPPLIERS


100 KW
SOLAR ON-GRID SYSTEM
INSTALLED IN OUR PROJECT
OFFICES IN MAMURDI, PUNE

12000
RISKS IDENTIFIED MILLION LITRES
REPUTATION OF WATER
(POTENTIALLY)
CLIMATE RELATED POLICY RISKS
CONSERVED EVERY
CLIMATE RESILIENCE YEAR THROUGH
INNOVATION AND TECHNOLOGY CONTRACTORS LOCAL LOCAL WATER BASIN
GOVERNMENT COMMUNITIES RESTRUCTURING IN
ENERGY EFFICIENCY BODIES
BEED, MAHARASHTRA
WATER AVAILABILITY
156 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 157
WATER STEWARDSHIP

REPLENISHING
BACK MORE THAN
WE CONSUME
12000 4800
Even though 71% of our planet water harvesting and recycling
is covered by water, only a small wherever possible to limit our
fraction is suitable for human dependence on freshwater.
consumption. The scarcity is further OLYMPIC SIZED
exacerbated by extreme weather Our total water consumption in SWIMMING POOLS
events caused by climate change, the reporting period is provided on
such as droughts and heat-waves.
Furthermore, growing population
page 161. We initiated an integrated
watershed management program in
MILLION LITRES OF
and economy has put available water
resources under extreme stress and
the Beed district of Maharashtra to
offset our consumption. This was
WATER CONSERVED
risk of inequitable distribution. implemented as a CSR program
benefiting three villages with total
The real estate sector is dependent coverage of about 3300 Ha. Through
on water input for construction surveys, we have estimated the
activities. As these projects are potential for groundwater recharge
usually in urban or semi-urban to be around 12,000 million litres
areas, the community could face every year, far exceeding the water
potential issues of water security. withdrawn for our operations in the
Being a responsible company, we reporting boundary. We are water
have adopted sustainable water positive for the second year in a row
management initiatives across and are committed to maintaining
our operations to optimise water this status as we scale.
consumption. We also encourage

We have been able to


give back more than we
consumed during our
operations, thus becoming
WATER POSITIVE
GRI 103-1, GRI 103-2, GRI 103-3

158 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 159


WATER STEWARDSHIP

HOW WE
CONSERVE
WATER
54
of the country
%

faces high to
extremely high
water stress
(WRI, 2014).
141
FY20
Water stress refers to a twofold
situation: when the demand for
134 WATER
ENGAGE WITH REDUCE IRRIGATION MINIMISE DEPENDENCE
water exceeds the current available
resource; when the poor quality of
FY19
CONSUMPTION 81
FY21
CUSTOMERS WATER REQUIREMENTS ON GROUNDWATER water restricts its use. INTENSITY
and educate by suitably designing the through effective water (litres / m2)
employees to use landscape and limiting turf saving techniques and
water responsibly areas, as well as planting harvesting rainwater
native / adaptive / drought WATER CONSUMPTION
tolerant species
QUANTITY (MILLION LITRES)
SOURCE
2019-20 2020-21

WATER WITHDRAWN FROM ALL AREAS


Surface water 0 0.2

Ground water 16.7 34.2

Third-party water (includes municipal, bottled water and tanker water) 351.1 264.7

Total water withdrawn 367.8 299.1

WATER WITHDRAWAL FROM AREAS OF WATER STRESS (NCR, SOUTH AND AHMEDABAD)
Surface water 0 0.2

Ground water 1.3 3.8


ENCOURAGE DESIGN ENHANCE MEASURE WATER ENSURE
OF WATER EFFICIENT AWARENESS CONSUMED REDUCTION IN Third-party water (includes municipal, bottled water and tanker water) 73.3 54.7

HOMES by promoting by installing


POTABLE WATER Total water withdrawn 74.6 58.7

and implementation of individual water meters for end-use REQUIREMENTS


Total water consumed 317.8 299.1
water-saving measures metering, especially applications to by installing water
in residential identify major Total water consumed in areas of water stress 24.6 58.7
in the construction and efficient and
maintenance activities developments with consumers and low-flow fixtures
of new projects IGBC Platinum rating leakages GRI 303-3, GRI 303-5
Determined using WWF Water Risk Filter tool with overall risk rating above 3.8
GRI 303-1, GRI 303-2

160 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 161


ENERGY MANAGEMENT

WITHIN THE ORGANIZATION OUTSIDE THE ORGANIZATION


ENERGY INTENSITY (GJ/M2) ENERGY INTENSITY (GJ/M2)

2019-20 2019-20

0.788 0.014
2020-21 2020-21

1.199 0.011
DRIVING TOTAL ENERGY CONSUMED
WITHIN THE ORGANIZATION (GJ)
TOTAL ENERGY CONSUMED FOR
CONSTRUCTION (GJ)

EFFICIENCIES IN
42303.21
10699.28

ENERGY USAGE
DIESEL

GRID ELECTRICITY

31643.00

INTEGRATING ENERGY 11736.00 31603.93


CONSCIOUSNESS
We have an action-oriented approach
to energy consciousness. We work
towards integrating energy efficiency 23844.08
into all our operations and projects by ENGINEERING BASIS FOR GREEN
design. From a lifecycle perspective, we BUILDING INTEGRATION 11667.00
recognize that over 90 percent of energy Embed energy efficiency by adhering with
consumption occurs post occupancy. ECBC, NBC 2016, and ASHRAE 90.1 &
PRODUCT

We actively incorporate current and 62.1 guidelines


16620.19 19907.00
emerging eco-efficient technologies
to enhance energy savings in our
SYSTEM FOR MONITOR 7658.38
operations as well as our projects.
Track operational energy consumption and
We adhere to global benchmarks build energy surveillance capabilities into
and standards to guide our energy projects by design with BMS system or
12177.08
performance. Some key standards that equivalent
we follow include Energy Performance
Index (EPI) as given by the Energy 8961.81
Conservation Building Code (ECBC) ENCOURAGE TO INTEGRATE
and the American Society of Heating, Proactive incorporation of eco-
Refrigerating and Air-Conditioning efficient and renewable energy focused
OPERATIONS

Engineers (ASHRAE). technologies

While we focus on embedding eco-


efficiency, we are also dedicated SENSITIZE 2019-20 2020-21 2019-20 2020-21
to decarbonizing our operations by Inculcate a mindset of energy
*Energy values for 2019-20 have undergone revision due to
incorporating renewable sources of consciousness among employees and improved measurements and record keeping process
energy. customers
GRI 302-1, GRI 302-2, GRI 302-3
GPL operations across regions considered: NCR, Mumbai, South, Kolkata, Pune, Ahmedabad, Vikhroli and Head Office
GRI 103-1, GRI 103-2, GRI 103-3 Bifurcation between renewable and non-renewable not highlighted (part of the indicator)

162 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 163


ENERGY MANAGEMENT

ON-GRID PV SOLAR SYSTEM WORKING


» On grid system works similarly as the grid system, » DC charge generated by PV solar panels is
the only difference is that solar generation is utilised transported to the inverter
first to fulfill electricity requirements » The inverter converts the DC supply into AC and
» If the required load is more than the power feeds into the distribution panel

DRIVING
generated by solar power, then the balance » The power requirement is fulfilled through
requirement is fulfilled by grid power distribution panels
» If required load is less than the solar generated » A bi-directional meter is installed to understand the
power, excess generation is exported to the grid

EFFICIENCIES IN
units imported from grid and exported to grid
INSTALLATION OF SYSTEM MANUFACTURER’S WARRANTY
» The system has been installed at Marketing » 10 years warranty on solar panels with 90% of

ENERGY USAGE
experience centres and project offices efficiency
» Upon dismantling the system, it can be re-installed at » 25 years warranty on solar panels with 80% of
project premises or upcoming temporary offices efficiency
» For IGBC, MOEF certification, required electricity » 5 years warranty on inverter
savings can be achieved through the same re-
installation without any additional costs

100Kw 45494
We installed a 100-kW solar on-
grid system for our project offices in
Mamurdi, Pune. The system can be
dismantled post-project completion
and reinstalled elsewhere either at
project premises or temporary offices.
PROJECT CAPACITY KWH ENERGY GENERATED
IN 2020-21

4.2M
PROJECT COST

2.84
YEARS On-grid Solar
PAYBACK PV system was
PERIOD
selected post
detailed analysis
ON-GRID OFF-GRID HYBRID

1.4M
of all 3 systems
available in market

SAVINGS PER
ANNUM
164 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 165
EMISSIONS MANAGEMENT

GHG EMISSIONS1
(tCO2e/m2)

SCOPE 3
EMISSION
CATEGORIES
PURCHASED
2020-21 GOODS AND
SERVICES5

19,61,825.77
ENABLING EMISSION FUEL & ENERGY
RELATED
ACTIVITIES6

ABATEMENT UPSTREAM
TRANSPORTATION
& DISTRIBUTION7

ENABLING EMISSION ABATEMENT WASTE


Emission management is a core component of our climate change mitigation strategy. GENERATED IN
We have employed a multi-pronged approach to emission management that encourages OPERATIONS8
uptake of alternative clean energy options, supports energy efficiency measures and
aims to offset emissions through proactive afforestation and land use focused projects.
2019-20
EMPLOYEE
259,609
We are carbon neutral for Scope 1 & 2 GHG emmissions.
COMMUTING9

BUSINESS
TRACK AND PLAN MINIMIZE
GHG INTENSITY TRAVEL BY AIR10
» Robust GHG inventorying
process and close monitoring of
» Actively reduce reliance on non-
renewables, enhance energy
(scope 1 and 2) AND ROAD11

other air emissions. efficiency and avoid usage of (tCO2e/m2) SCOPE 2


» Strict adherence to statutory refrigerants and ozone depleting Scope 2 (grid electricity4 emissions) UPSTREAM
requirements while proactively substances in operations and LEASED ASSETS
employing measures to minimize buildings by design. 2019-20 2020-21
environmental footprint. 2020-21
1744.41 2,920.60
0.18 USE OF SOLD
PRODUCTS

SCOPE 1 *GHG inventory for 2019-20


has undergone revision due to
(includes emissions from DG sets and company-owned vehicles )
2 3 improved measurements and

SHIFT CAPTURE record keeping process

» Decarbonize the current energy » Create carbon sinks to offset 2019-20 2020-21
mix in our operations and emissions through afforestation
support adoption of cleaner
technologies in the building post-
and sustainable land
management projects.
675.35 926.17
occupancy. » Through our CSR program on
» Solar energy utilization for Agricultural Land Management 2019-20 GRI 305-1, GRI 305-2, GRI 305-3 7
Emissions estimated using GHG transport tool

0.09
operations and product through in Beed, Maharashtra Emissions estimated using IPCC 2006 guidelines 8
Emissions estimated using expert judgment
solar panels and water heaters. 3
Emissions estimated using India GHG program (considering Premium Sedan <2000cc 9
Emissions estimated using India GHG program
diesel engine) 10
Emissions estimated using DEFRA 2013 conversion factors
4
Emissions estimated using CEA ver. 15 guide 11
Emissions estimated using India GHG program (considering Premium Sedan <2000cc
5
Emissions estimated using factors from GaBi software diesel engine)
GRI 103-2, GRI 103-3, GRI 305-4 6
Emissions estimated using IPCC 2006 guidelines and CEA ver.

166 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 167


EMISSIONS MANAGEMENT

TRANSITIONING TO A
LOW CARBON FUTURE &
CLEANER AIR
LEVERAGING POLLUTION

5.6 KG
ABATEMENT TO GENERATE
VALUE
We installed a retrofit solution
at Godrej Habitat marketing
office, NCR, designed to
PARTICULATE MATTER
minimize particulate matter
CAPTURED PER YEAR
pollution arising from Diesel
Generators.

28
BILLION LITRES
2.5
TONNES CARBON
EQUIVALENT SAVED
OF AIR PURIFIED
PER YEAR

ASSUMPTIONS
7000
PEOPLE IMPACTED
FROM AIR TO INK
The technology
Calculated for 1 year
Calculated using running of 4 hours per enables to capture
day at 80% load soot from the exhaust
Capturing efficiency is taken as 81% for and converts it into
calculation
black carbon pigment,
Average human breathes 40,00,000 liters
of air in a year which is subsequently
Chakr-Shield installed at Godrej Habitat Marketing office, Sector-3, Gurgaon used in inks and paints.

168 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 169


WASTE MANAGEMENT

JUDICIOUS USE READY MIX CONCRETE CEMENT TILES

OF RESOURCES
24,75,056.8 9,38,577.8 9,30,629.6

OUR APPROACH
Resource usage minimization is a key facet of We have mapped material
our approach to environmental stewardship. Our
aim is to minimize our environmental footprint consumption by category
by optimizing resource usage and embedding the
concept of circular economy in our operations. to set up benchmarks and
We are working towards strengthening
environmental considerations during both the demonstrate year on year CLAY BRICKS MANUFACTURED SAND
4,16,743.4 1,74,131.3
material procurement as well as the use phase of
our project operations. improvement
RESPONSIBLE
CONSUMPTION OF
RESPONSIBLE PROCUREMENT
MATERIALS, FY21
(Material consumption in Tonne)

AAC BLOCKS TOR STEEL


SUPPORT PROMOTE ENCOURAGE REPLACE 80,204.4 55,717.8
We aim to use We support local sourcing We aim to procure & use We have initiated
certified green of building materials to alternate eco-friendly procurement of new wood
building materials, minimize logistics related construction materials based products which are
products and footprint by ensuring at wherever possible such renewable, and certified by
equipment. least 50% of the project as VOC paints, adhesives, Forest Stewardship Council
material cost for materials sealants & others as (FSC) or Programme for the
procure within operational interior finishing material Endorsement for Forest
radius/limits across projects. Certification (PEFC) or
equivalent
METAL WOOD PIPES
RESPONSIBLE UTILIZATION
13,178.9 8,105.3 1,814.5

PROMOTE STP water for curing and


horticulture OPTIMIZE
Reuse and recycling of material
towards minimizing extraction of Reuse of waste concrete cubes in Construction material
virgin resources. pavement and in steel yard utilization towards
minimizing dependence on ALUMINIUM WINDOWS UPVC WINDOWS GLASS
Some key initiatives undertaken Use of waste AAC blocks for sunken natural resources
include:
AND PANELS 30.8 24.3
filling
Use of Excavated sand for Re-utilized aluminum shuttering
261.0
backfilling
Tiles include Ceramic and Stone
GRI 103-2, GRI 103-3, GRI 301-1 Pipes include GI, PVC, UPVC

170 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 171


WASTE MANAGEMENT

RESPONSIBLE REDUCE
CONSTRUCTION WASTE MANAGEMENT
OFFSET

WASTE
MANAGEMENT SEGREGATE

REUSE
RECYCLE

OUR APPROACH
We are committed to a circular economy and
have integrated this dedicated approach in WASTE DISPOSED (MT)
HAZARDOUS WASTE
our operations to address material sourcing
and waste management. Our teams work Disposed through

89 %
97 %
1650 %
towards minimization of waste at source and authorised third-
employ conscientious methods for its safe party recyclers in line
and sustainable disposal. We ensure stringent with regulations
adherence with waste management-linked
regulations and embrace a ‘beyond compliance’
approach to minimize the environmental impact
of the waste we generate.
NON-HAZARDOUS
We have inculcated the 3R principle of reduce, (OTHER CATEGORIES)
reuse and recycle in our approach to waste Metal scrap is sent to authorised recyclers.
management. For instance, we use waste Soil is used either for backfilling or sent to
construction debris for preparation of sub-base authorised landfill. Construction debris are
for temporary roads. sent to municipality-authorised agencies in
line with regulations
We are working to harness value from waste by
incorporating innovative measures and practices HAZARDOUS WASTE CONSTRUCTION DEBRIS STEEL AND REINFORCEMENT
across our sites. While we continually upgrade Paint containers, waste Sent to landfill Steel and reinforcement scrap and
our operational waste management processes, we oil, oil-soaked filters and soil has been recycled
also encourage our consumers and suppliers to cotton waste
NON-HAZARDOUS
proactively minimize and manage waste. (ORGANIC WASTE)
Our common area facilities in projects are Composting is undertaken and the
resulting manure is utilised for project
152.4 564854.3 252.4*
equipped with colour-coded bins that support
efficient collection and segregation of waste. We landscaping and in our plant nursery. At 2019-20
also promote the installation of Organic Waste some places, it is handed to authorised
Converters (OWCs), which cater to at least 50% agencies
of total organic kitchen and landscape waste
generated during the occupancy phase. 2020-21 16.82 13954.7 416767.1
2
Specific gravity of waste oil taken as 0.93
3
Density of construction debris taken as 1663.47 kg/m3
GRI 103-2, GRI 103-3 *The quantity for 2019-20 considers steel & reinforcement scrap data only GRI 306-4, GRI 306-5

172 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 173


BIODIVERSITY

CONSERVING
BIODIVERSITY
OUR APPROACH
The fine balance and innate rhythm in natural
ecosystems is the pulse of environmental
48,000
wellbeing. We have been conscious of the TREES PLANTED ACROSS OUR
potential impact of our operations and have GEOGRAPHIES OF OPERATION.
adopted a systematic approach to preserve
and rejuvenate natural ecosystems across
our developments. Environmental impact
assessments are undertaken in each of our
operational sites before commencement of
construction activities.

We plan our development projects in a manner


that preserves at least 15% to 20% of the natural
topography of the site. We continue monitoring
the ecological impact across our project sites
post development in order to mitigate negative
impact on the local ecosystem. In FY21, none of
our project sites were in ecologically sensitive
areas and there have been no observed/reported
significant negative impact on biodiversity.

Tree plantation is an effective means to revitalize


local ecosystems. We have been actively engaged
in tree plantation activities; in FY21 we planted
over 48,000 trees across our geographies of
operation.

500
GODREJ WOODPARK
NUMBER OF TREES We developed a one-of-its kind “Flora-Fauna Park” at
REGION
PLANTED IN FY21 our project at Pune. The development will be home to
over 500 indigenous trees encompassing over 50 species
NCR 3,105
of trees and plants. Concerted efforts were made to
Mumbai 4,112 preserve the landscape and indigenous species inhabiting
the site. The park aims to inspire appreciation for nature. INDIGENOUS TREES
Bengaluru 39,634
Our teams handed over saplings of native fruit trees
Kolkata 31 at the time of possession of plots to each customer.
We witnessed record customer interest in the project
Pune 1,531
culminating in sales of 140 CR (~2.7L sqft) in 3 days.
Total 48,413

GRI 103-1, GRI 103-2, GRI 103-3, GRI 304-1, GRI 304-2

174 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 175


BIODIVERSITY

MINIMIZING
BIODIVERSITY SURVEYS
We undertook dedicated biodiversity surveys for
Maan Hinjewadi, Mahalunge and Manjari project
sites. The study allowed for us to document flora,

IMPACT ON
fauna as well as key ecological observations of
the region. As a part of this exercise, dedicated
stream surveys were also conducted to document
native topology. The objective of this undertaking

THE NATURAL
was to adapt our development efforts to minimize
impact on the natural habitat. The ecological study
also helped us ascertain native trees to be used

HABITAT
in landscape plantation efforts. We are scaling
this exercise across our development sites to
enable preservation and rejuvenation of native
biodiversity

176 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 177


MESSAGE FROM THE CHIEF CSR
& SUSTAINABILITY OFFICER

COMMITMENT TO
COMBAT CLIMATE
CHANGE, CARING FOR
SUSTAINABLE PRODUCT AND
OPERATIONS
As one of the founding members

THE COMMUNITY
of the Indian Green Building
Council (IGBC) we are committed
to sectoral advancement in
sustainable development and
innovation. All our buildings
are mandated to be a minimum
Dear Stakeholders, of IGBC Silver rated with an
aspiration of expanding our
In a challenging environment, one perspective has helped us bring this Additionally, we also implement venture partners, contractors,
that continues to be characterized focus to the real estate sector which The Godrej Group portfolio towards IGBC Gold and
Platinum rated developments. measures to harness renewable and vendors. For us ESG goals
by the impact of the COVID-19
pandemic and accelerating climate
is amongst the most intensive in
energy and resource consumption.
has always been 90.16% of our development energy and encourage initiatives
to protect the interests of local
cascade from the C-suite to
all functions across companies
portfolio across India is green
change, we remain strong and To this effect we have undertaken at the forefront of certified under credible green communities where we work. with robust internal dashboards
resilient in our aspiration for a goals to become water positive; To consistently improve our instituted to measure progress
shared, livable and equitable future. carbon neutral; and to minimise our Sustainability in rating systems such as IGBC,
LEED and GRIHA, among environment as well as health and and public disclosure with
At GPL we aspire to be amongst
the world’s most responsible and
waste to landfill across our value
chains. Godrej Properties today is
India. Delivering others. We regularly conduct safety practices, we aim to set
up ISO14001:2015 Environment
external assurance. Our focus on
setting up both a company-wide
detailed life-cycle analysis across
sustainable real estate developers as already a water positive and carbon environmental representative geographic Management Systems across Occupational health & safety
we expand our geographic footprint neutral company (across Scope all our sites. We are currently (OH&S) Management system as
and scale our operations. 1 and 2 GHG emissions). We are sustainability, a sites to further strengthen
sustainability metrics across developing emission reduction well as Environment Management

The sixth assessment report of


working hard to reduce our Scope 3
GHG emissions and to minimise our
positive social impact, product development, design, targets to strengthen our
commitment to the Science Based
systems (EMS) and securing ISO
certifications for construction
procurement, operations as well
the Intergovernmental Panel on
Climate Change (IPCC) highlights
waste to landfill footprint proactively and good governance as delivery. We have extended Targets initiative (SBTi). To further sites will further strengthen
across our operations. GPL ranked reduce our GHG emissions, we our sustainability operation
the adversity of faster warming and first among listed global residential are a core part of our certification process to cover
the post-occupancy phase of our are working to establish a climate and performance. We believe
human influence on the climate.
The report emphasizes the urgent
developers as a sector leader in the
Global Real Estate Sustainability
our values at Godrej projects to ensure monitoring, change strategy with strengthened
insight on climate-related risks.
that climate change is real and
integrating environmental, social
use and sustained performance.
need to accelerate efforts towards
the reduction of GHG emissions
Benchmark (GRESB) ratings. As Properties Limited Productivity, health, and well- We remain deeply committed and governance goals into the real
early adopters of setting up ESG to improve our monitoring estate business value chain is the
and augment innovation towards standards in the real estate sector, (GPL). We believe that being are robust outcomes of
sustainable thinking in buildings. mechanisms and increase right and responsible thing to do.
adaptation and mitigation initiatives.
While these events continue to
we are committed to shoulder the
collective responsibility to arrest
these values make for Godrej One, our headquarters transparency across reporting
platforms.
This does not limit or contradict
business viability; rather sustains
building received a Platinum
challenge us, they also reinforce
our commitment to rapidly catalyse
and reverse the impact of climate a win-win proposition Certification under the IGBC and enhances it in the longer term.
change and sustain our future for SUSTAINABLE HORIZONTAL Sustainability therefore may not
transformation efforts towards joyful living. Our Environmental, for our investors, health and well-being rating
system. In the real estate value chain,
be a vertical for our business. It is
holistic sustainable development. Social and Governance (ESG) goals
focus expand our focus from tackling
businesses, partners, On the operations side, we
it is pertinent for companies to
a horizontal to pave the way for a
bright, livable, equitable and joyful
integrate sustainable thinking
SUSTAINABLE APPROACH emissions reduction, water, and customers, and the continue to augment our green across the life cycle from due
future.
waste to other areas of impact spends across projects to ensure
Our 6P framework (Product,
Partnerships, People, Process, including diversity, human rights, planet at large. strict adherence to green building
diligence to final handover
and customer use with its
Yours Sincerely,
health, and safety among others to mandates and environmental Anubhav Gupta
Profit and Planet) of looking at scope encompassing external
meaningfully impact the industry. mechanisms. Chief CSR & Sustainability Officer
sustainability from a lifecycle stakeholders including joint

178 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 179


INTEGRATED REPORTING

INTEGRATED REPORTING
Following the developments in the reporting of financial and non-financial performance by corporations,
GPL is cognizant of the benefits offered by the Integrated Reporting <IR> Framework and the capital
accounting approach embedded therein. We strongly believe that while we report on sustainability-related
material parameters, there is always a scope for improved conciseness, strategic relevance and future-ready
orientation - all of which can be achieved through a systematic transition to the <IR> framework. As we
plan to embark on this transition in our next reporting cycle, we believe this effort will build confidence
with our key stakeholders and investors and improve GPL's future performance and strengthen our business
strategy.

FINANCIAL MANUFACTURING INTELLECTUAL NATURAL HUMAN SOCIAL & RELATIONSHIP


CAPITAL CAPITAL CAPITAL CAPITAL CAPITAL CAPITAL
Managing finances Maintaining a cost-effective Fostering a culture of Optimizing resources Creating an all-inclusive Co-creating a shared
prudently and high-quality leadership innovation for a brighter future & agile workforce future

OUR ACTIVITIES OUR ACTIVITIES OUR ACTIVITIES OUR ACTIVITIES OUR ACTIVITIES OUR ACTIVITIES
» Deploy growth capital for » Maintain consistent track record of » Strengthen our focus on alternate » Mitigate climate change and » Create a Future-Ready workforce » Continue monitoring customers’
attractive business development value accretive project additions materials by collaborating with contribute to India’s NDCs by with enhanced productivity, through satisfaction levels as a barometer
opportunities » Deliver green rated products & a network of technology and shifting to cleaner energy sources continued upskilling programs of our performance
» Maintain a flexible capital structure upgrade certification mandates manufacturing partners » Continue to be Water Positive » Continue establishing industry » Further enhance an already
in line with business needs » Accelerate innovation through through our various water benchmarks for employee, worker comprehensive grievance redressal
» Align debt maturity profile to the STAKEHOLDERS IMPACTED collaboration with start-ups, conservation programs health and safety mechanism for our customers
long gestational nature of real academia, research centers, » Minimize waste and efficiently » Foster diversity and inclusion through
estate projects
SUPPLIERS consortium and associations manage resources by recycling and a culture of care, commitment and STAKEHOLDERS IMPACTED
» Proportion of spending on Raw » Continue to build technology reusing them across our supply engagement among employees
» Allocate capital for efficient & SUPPLIER
material procurement (judicious leadership in ‘first to the world’ chain
value-accretive opportunities
use of material) products and processes STAKEHOLDERS IMPACTED » New suppliers screened using social
STAKEHOLDERS IMPACTED » Transition from physical to STAKEHOLDERS IMPACTED criteria
CUSTOMERS EMPLOYEES
virtual command centers to » Capacity building and evaluation
INVESTOR / SHAREHOLDER » Revenue per sft of Saleable area enable seamless centralized and REGULATORY AGENCIES » Gender remuneration ratio » Suppliers’ code of conduct
» Net fixed worth » Average price per sft across regions decentralized interventions » Water, Energy and Emission » Workforce by Gender Diversity
Accountings CUSTOMERS
» Payments to capital provider » Area of ongoing, completed and » Workforce by Age Diversity
upcoming projects STAKEHOLDERS IMPACTED » Water saving Compliance » Value creation for customers
» Cash flow » Workforce by Management level
» Handed over area region wise » Energy saving Compliance through products offered
» Asset turnover ratio REGULATORY AGENCIES » Employee New Hire Turnover
» Area of programed open spaces » Recycling » Customer satisfaction
» Borrowings » Thought leadership in sustainable » Parental Leave
delivered real estate » Emission reduction compliance » Customer grievance redressal
» PAT » Differing Abilities
» Number of trees planted » Knowledge partners » Biodiversity » Sales and service management
» Annual sales » LGBTQ Inclusion
» Natural day lit homes » Analyzing customer buying behavior
» Operating costs and other expenses CUSTOMERS COMMUNITY » HOT (Home on time)
» Engagement sessions
» Community investments » Innovation in customer » Emission reduction initiatives » Trust based sick leave
» Net Promoter Score (NPS)
» Green spending engagement, and sales and service » Water, Energy saving initiatives » Flexi Time & WFH
management » Service Level Adherance (SLA)
» Environmental awareness programs » Health & Insurance Policies
EMPLOYEES » R&D and innovation in Green
» Pollution mitigation awareness » Family Oriented policies COMMUNITY
» Net worth per employee building portfolio
programs » Initiatives and policies for women » CSR initiatives
» Return on capital employed » Waste management
COMMUNITY » lGBC Health & Well being certified
» Salaries and employee benefits
» Innovation for sustainable products workspaces
SUPPLIERS
LOCAL GOVERNMENT BODIES for sustainable communities » International SOS & Medical support
» New suppliers screened using
» Payment to government (tax) EMPLOYEES environmental criteria WORKERS
» Innovation for faster and timely » Sustainable procurement » Safety training sessions, awareness
execution of projects campaigns
» Automation in construction » Safety audits
processes
» Monitoring safety leading and lagging
» Sustainable construction indicators

180 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 181


GRI CONTENT INDEX

GRI CONTENT INDEX


GRI STANDARD DISCLOSURE TITLE REPORT REFERENCE PAGE NO. OMISSIONS GRI STANDARD DISCLOSURE TITLE REPORT REFERENCE PAGE NO. OMISSIONS

GENERAL DISCLOSURES There are no


GRI 102-41 Collective bargaining employee
GRI 102-1 Name of the organization Inspiring Trust in Real Estate 4 agreements unions within
GPL.
GRI 102-2 Activities, brands,
Building Sustainably 6-7 GRI 102-42 Identifying and selecting Efficient And Effective
products, and services 29
stakeholders Stakeholder Engagement
GRI 102-3 Location of headquarters Inspiring Trust in Real Estate 4
GRI 102-43 Approach to stakeholder Efficient And Effective
GRI 102-4 Location of operations Inspiring Trust in Real Estate 5 29
engagement Stakeholder Engagement

GRI 102-5 Ownership and legal form Our Business 12 GRI 102-44 Key topics and concerns Efficient And Effective
29
raised Stakeholder Engagement
Our Shareholding Pattern Our Business 13
GRI 102-45 Entities included in the
GRI 102-6 Markets served Inspiring Trust in Real Estate 5 Towards A Sustainable Future 27
consolidated financial statements
GRI 102-7 Scale of the organization Inspiring Trust in Real Estate 5 GRI 102-46 Defining report content
Towards A Sustainable Future 26
and topic Boundaries
GRI 102-8 Information on employees
Supporting our Employees 116
and other workers GRI 102: General Disclosures GRI 102-47 List of material topics Identifying What Is Material 31
2016
GRI 102-9 Supply Chain Responsible Supply Chain 96 GRI 102-48 Restatements of
About the Report 150
information
GRI 102-10 Significant changes to
About the Report 26
the organization and its supply chain GRI 102-49 Changes in reporting Identifying What Is Material 30
Leveraging Opportunities GRI 102-50 Reporting period Towards A Sustainable Future 26
GRI 102-11 Precautionary principle
From Changing Business 106
or approach
Environments GRI 102-52 Reporting cycle Towards A Sustainable Future 26

Fostering A Sustainable And GRI 102-53 Contact point for


GRI 102-12 External initiatives 50 Towards A Sustainable Future 26
Inclusive Ecosystem questions regarding the report
GRI 102: General Disclosures
GRI 102-13 Membership of GRI 102-54 Claims of reporting in
2016 Our Affiliations 24 Towards A Sustainable Future 26
associations accordance with the GRI Standards

GRI 102-14 Statement from senior Business Ethics and


8 GRI 102-55 GRI content index 182-188
decision-maker Compliance Management

Leveraging Opportunities Independent External 26,


GRI 102-15 Key impacts, risks, and GRI 102-56 External assurance
From Changing Business 108-109 Assurance Statement 189-193
opportunities
Environments

GRI 102-16 Values, principles, Business Ethics and


104
standards, and norms of behaviour Compliance Management

GRI 102-17 Mechanisms for advice Business Ethics and


104
and concerns about ethics Compliance Management

Fairness, Transparency, And


GRI 102-18 Governance structure 10-11,18
Accountability

GRI 102-21 Consulting stakeholders


Efficient And Effective
on economic, environmental, and 28
Stakeholder Engagement
social topics

Leveraging Opportunities
GRI 102-30 Effectiveness of risk
From Changing Business 106
management processes
Environments

GRI 102-33 Communicating critical Business Ethics and


104
concerns Compliance Management

GRI 102-40 List of stakeholder Efficient And Effective


29
groups Stakeholder Engagement

182 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 183


GRI STANDARD DISCLOSURE TITLE REPORT REFERENCE PAGE NO. OMISSIONS GRI STANDARD DISCLOSURE TITLE REPORT REFERENCE PAGE NO. OMISSIONS

TOPIC SPECIFIC DISCLOSURES GRI 403-1 Occupational health and


Occupational Health & Safety 136-138
safety management system
BUSINESS ETHICS AND INTEGRITY
GRI 403-2 Hazard identification,
Occupational Health & Safety
GRI 103-1 Explanation of the risk assessment, and incident 91
104 /Contractor Health & Safety
material topic and its boundary investigation

GRI 103: Management GRI 103-2 The management GRI 403-3 Occupational health
104 Occupational Health & Safety 91,121
Approach 2016 approach and its components services

GRI 103-3 Evaluation of the GRI 403-4 Worker participation,


104 Ensuring Workplace Safety For
management approach GRI 403: Occupational Health & consultation, and communication on 92
All Our Workers
Safety 2018 occupational health and safety
GRI 205-1 Operations assessed for
104 Occupational Health & Safety
risks related to corruption GRI 403-5 Worker training on
/ Ensuring Workplace Safety 93, 137
Business Ethics and occupational health and safety
GRI 205-2 Communication and For All Our Workers
GRI 205: Anti-Corruption 2016 training about anti-corruption Compliance Management 104
policies and procedures GRI 403-8 Workers covered by
an occupational health and safety 91
GRI 205-3 Confirmed incidents of management system Partnering With Contractors
104
corruption and actions taken To Unlock Safety Excellence
GRI 403-9 Work-related injuries 92
GRI 307: Environmental GRI 307-1 Non-compliance with
105 GRI 403-10 Work-related ill-health 92
Compliance 2016 environmental laws and regulations

GRI 419-1 Non-compliance with CUSTOMER WELFARE


GRI 419: Socioeconomic
laws and regulations in the social and 105
Compliance 2016 GRI 103-1 Explanation of the 140, 142,
economic area
material topic and its boundary 144
BRAND REPUTATION AND TRUST People Health And Well
GRI 103-2 The management Being/Caring for our 140, 142,
GRI 103: Management Approach
GRI 103-1 Explanation of the approach and its components Customers /Customer 144
102 Satisfaction
material topic and its boundary
GRI 103-3 Evaluation of the 140, 142,
GRI 103: Management Approach GRI 103-2 The management Delivering Value For Our management approach 144
102, 150
2016 approach and its components Customers And Stakeholders
GRI 416-1 Assessment of the health
GRI 103-3 Evaluation of the and safety impacts of product and 142
102, 150 service categories
management approach
GRI 416: Customer Health &
GRI 416-2 Incidents of non- People Health And Well Being
GRI 201: Economic Performance GRI 201-1 Direct economic value Safety 2016
Economic Value Generated 150 compliance concerning the health
2016 generated and distributed 142
and safety impacts of products and
OCCUPATIONAL HEALTH, SAFETY AND WELL-BEING services

GRI 103-1 Explanation of the GRI 417: Marketing and Labeling


136-137
material topic and its boundary 2016 GRI 417-1 Requirements for product
Caring for our Customers 141
Employee Health and Safety / and service information and labeling
GRI 103: Management Approach GRI 103-2 The management
Partnering With Contractors 136-137
2016 approach and its components
To Unlock Safety Excellence
GRI 418-1 Substantiated complaints
GRI 103-3 Evaluation of the GRI 418: Customer Privacy 2016 concerning breaches of customer Customer Grievance Cell 148
136-137
management approach privacy and losses of customer data

184 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 185


GRI STANDARD DISCLOSURE TITLE REPORT REFERENCE PAGE NO. OMISSIONS GRI STANDARD DISCLOSURE TITLE REPORT REFERENCE PAGE NO. OMISSIONS

EMPLOYEE WELFARE WATER CONSUMPTION AND AVAILABILITY

GRI 103-1 Explanation of the GRI 103-1 Explanation of the


118 156-157
material topic and its boundary material topic and its boundary

GRI 103: Management Approach GRI 103-2 The management Safeguarding The Wellbeing GRI 103: Management Approach GRI 103-2 The management Replenishing Back More Than
118 156-157
2016 approach and its components Of Our Employees 2016 approach and its components We Consume

GRI 103-3 Evaluation of the GRI 103-3 Evaluation of the


118 156-157
management approach management approach

GRI 404-1 Average hours of training Replenishing Back More Than


129 GRI 303-1 Interactions with water as 54, 80
per year per employee We Consume/ CSR - Good &
a shared resource 160
Green
GRI 404-2 Programs for upgrading
Ensuring Holistic GRI 303: Water and Effluents
GRI 404: Training and Education employee skills and transition 128 GRI 303-2 Management of water
Development Of Our 2018 160
2016 assistance programs discharge-related impacts
Employees Replenishing Back More Than
GRI 404-3 Percentage of employees GRI 303-3 Water withdrawal We Consume 161
receiving regular performance and 127
career development reviews GRI 303-5 Water consumption 161

Fairness, Transparency, And BIODIVERSITY


GRI 405-1 Diversity of governance
Accountability/ Supporting 10,116
GRI 405: Diversity and equal bodies and employees GRI 103-1 Explanation of the
our employees 174
opportunity 2016 material topic and its boundary
GRI 405-2 Ratio of basic salary and Keeping Women In The
124 GRI 103: Management Approach GRI 103-2 The management
remuneration of women to men Workforce 174
2016 approach and its components
LABOUR MANAGEMENT PRACTICES
GRI 103-3 Evaluation of the
174
GRI 103-1 Explanation of the management approach
116
material topic and its boundary Conserving Biodiversity
GRI 304-1 Operational sites owned,
GRI 103: Management Approach GRI 103-2 The management leased, managed in, or adjacent to,
Supporting our Employees 116 protected areas and areas of high 174
2016 approach and its components
biodiversity value outside
GRI 103-3 Evaluation of the GRI 304: Biodiversity 2016 protected areas
116
management approach
GRI 304-2 Significant impacts of
GRI 401-1 New employee hires and activities, products, and services on 174
Supporting our Employees 117
employee turnover biodiversity

GRI 401-2 Benefits provided to ENERGY EFFICIENCY


GRI 401: Employment 2016 full-time employees that are not
120-121 GRI 103-1 Explanation of the
provided to temporary or part-time Employee Well-being 60, 162
employees material topic and its boundary

GRI 401-3 Parental leave 119 GRI 103: Management Approach GRI 103-2 The management
60, 162
2016 approach and its components
GRI 402: Labour management GRI 402-1 Minimum notice periods
Supporting our Employees 116 GRI 103-3 Evaluation of the
relations 2016 regarding operational changes 60, 162
management approach
GRI 406: Non Discrimination GRI 406-1 Incidents of discrimination
94 GRI 302-1 Energy consumption
2016 and corrective actions taken 163
within the organization
GRI 410-1 Security personnel
GRI 410: Security Practices 2016 trained in human rights policies or 94 GRI 302-2 Energy consumption
163
procedures GRI 302: Energy 2016 outside of the organization
Embedding Human Rights Driving Efficiencies
GRI 412-2 Employee training on Across Our Value Chain GRI 302-3 Energy intensity 163
94 In Energy Usage
human rights policies or procedures
GRI 302-4 Reduction of energy
GRI 412: Human Rights 60
GRI 412-3 Significant investment Consumption
Assessment 2016 agreements and contracts that
94 GRI 302-5 Reductions in energy
include human rights clauses or that
requirements of products and 60
underwent human rights screening
services
GRI 414-1 New suppliers that were
96 GRI 305-1 Direct (Scope 1) GHG
GRI 414: Supplier Social screened using social criteria 167
Responsible Supply Chain emissions
Assessment 2016 GRI 305: Emissions 2016
GRI 414-2 Negative social impacts in
96 GRI 305-2 Energy indirect (Scope 2)
the supply chain and actions taken 167
GHG emissions

GRI 305-3 GHG emissions intensity 167

GRI 305-4 GHG emissions intensity 166

186 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 187


INDEPENDENT EXTERNAL
GRI STANDARD DISCLOSURE TITLE REPORT REFERENCE PAGE NO. OMISSIONS

OTHER DISCLOSURES

ASSURANCE STATEMENT
OTHERS

GRI 103-2 The management


68
approach and its components

GRI 103-3 Evaluation of the


68
GRI 413: Local Communities management approach Building Homes To Rebuilding
2016 Communities
GRI 413-1 Operations with local
community engagement, impact
70
assessments, and development
programs

GRI 103-2 The management


170
approach and its components

GRI 103-3 Evaluation of the


GRI 301:Materials 2016 Judicious Use Of Resources 170
management approach

GRI 301-1 Materials used by weight


171
or volume

GRI 103-2 The management


172
approach and its components

GRI 103-3 Evaluation of the


172
management approach Responsible Waste
GRI 306:Waste 2020
GRI 306-4 Waste diverted from Management
173
disposal

GRI 306-5 Waste directed to


173
disposal

SUGGESTIONS AND FEEDBACK


We are always looking for feedback and improvement
towards our report, practices, experience and other
offerings. If you have any suggestions, or have any questions,
please contact us on sustainability@godrejproperties.com,
we will get back to you with more information on it.

188 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 189


190 GODREJ PROPERTIES LIMITED SUSTAINABILITY REPORT 2020-21 191
REPORT DESIGN AND LAYOUT
192 GODREJ PROPERTIES LIMITED Whitespace35
GODREJ PROPERTIES LIMITED
5th Floor, Godrej One,
Pirojshanagar, Vikhroli (East),
Mumbai 400079

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