BA Chatbot (27/07/2021, 12:42:36): Hello, what can I do for you?

I’m here to help

you with:
BA Chatbot (27/07/2021, 12:42:37): Menu Options:
Holiday bookings
Avios bookings and the Executive Club
Vouchers
Flight bookings
null (27/07/2021, 12:42:40): Flight bookings
BA Chatbot (27/07/2021, 12:42:42): How can I help?
BA Chatbot (27/07/2021, 12:42:43): Menu Options:
I’d like to change or cancel my flights
I’d like to exchange my booking for a voucher
What is the latest travel advice?
What's the status of my flight?
null (27/07/2021, 12:42:49): I’d like to change or cancel my flights
BA Chatbot (27/07/2021, 12:42:50): OK, did you book directly with us? – for example
on our website, app or over the phone.
BA Chatbot (27/07/2021, 12:42:52): Menu Options:
Yes
No
null (27/07/2021, 12:42:53): Yes
BA Chatbot (27/07/2021, 12:42:55): What would you like to know?
BA Chatbot (27/07/2021, 12:42:56): Menu Options:
How do I cancel my booking?
How do I change my booking?
What happens if my flight has been cancelled?
null (27/07/2021, 12:43:01): How do I change my booking?
BA Chatbot (27/07/2021, 12:43:03): Are you travelling to the same destination and
do you know the dates you’d like to travel on?
BA Chatbot (27/07/2021, 12:43:05): Menu Options:
Yes
No
null (27/07/2021, 12:43:11): Yes
BA Chatbot (27/07/2021, 12:43:14): Go to Manage My Booking and select ‘Change
booking’ to change your dates.

ba.com/mybooking

You won’t pay any change fee if you switch dates. Terms and Conditions apply. Find
out more here:

https://ba.com/change
BA Chatbot (27/07/2021, 12:43:15): Is there anything else I can help with?
BA Chatbot (27/07/2021, 12:43:16): Menu Options:
Yes, another Flight bookings question
Yes, something else
No, end chat
null (27/07/2021, 12:46:58): Yes, something else
BA Chatbot (27/07/2021, 12:47:00): Menu Options:
Holiday bookings
Avios bookings and the Executive Club
Vouchers
Flight bookings
null (27/07/2021, 12:47:05): hello
BA Chatbot (27/07/2021, 12:47:08): Sorry, I'm having trouble understanding. Try to
reword your sentence or choose from one of these options:
null (27/07/2021, 12:47:09): W9GEV8
BA Chatbot (27/07/2021, 12:47:09): Menu Options:
Holiday bookings
 Avios bookings and the Executive Club
Vouchers
Flight bookings
BA Chatbot (27/07/2021, 12:47:12): I’m sorry, I’m having trouble understanding –
shall I put you through to a live customer support expert?
BA Chatbot (27/07/2021, 12:47:14): Menu Options:
Yes
No, thank you
null (27/07/2021, 12:47:16): Yes
BA Chatbot (27/07/2021, 12:47:18): OK, I just need a little more information before
I can transfer you to our customer support team.

What’s your full name?

null (27/07/2021, 12:47:33): Jil Tusharbhai Sheth
BA Chatbot (27/07/2021, 12:47:35): What is your booking reference? You can skip
this if you do not have a booking reference?
BA Chatbot (27/07/2021, 12:47:36): Button Selections:
Skip
null (27/07/2021, 12:47:40): W9GEV8
BA Chatbot (27/07/2021, 12:47:42): And what’s your billing and e-mail addresses?
null (27/07/2021, 12:48:02): 296 colinton mains road, eh139bs
BA Chatbot (27/07/2021, 12:48:03): Thank you. How can we help you today?
null (27/07/2021, 12:48:16): jiltsheth@gmail.com
BA Chatbot (27/07/2021, 12:48:18): Just a moment while I connect you to a customer
support expert – it may take a couple of minutes for us to read through your query.

Just so you know, we’re not currently able to process payments over live chat.
BA Chatbot (27/07/2021, 12:48:20): Unfortunately, there are no agents available at
the moment. Please try again during our business hours.
null (27/07/2021, 12:48:32): hello
BA Chatbot (27/07/2021, 12:48:37): I’m sorry, I can’t help with this – and all of
our live customer support experts are busy at the moment. If you wait a few minutes
and type ‘speak to an agent’ – I can put you through as soon as someone becomes
available.
BA Chatbot (27/07/2021, 12:48:38): How can I help?
BA Chatbot (27/07/2021, 12:48:40): Menu Options:
Holiday bookings
Avios bookings and the Executive Club
Vouchers
Flight bookings
null (27/07/2021, 12:48:43): Flight bookings
BA Chatbot (27/07/2021, 12:48:45): How can I help?
BA Chatbot (27/07/2021, 12:48:46): Menu Options:
I’d like to change or cancel my flights
I’d like to exchange my booking for a voucher
What is the latest travel advice?
What's the status of my flight?
null (27/07/2021, 12:48:49): I’d like to exchange my booking for a voucher
BA Chatbot (27/07/2021, 12:48:52): Vouchers are valid for trips that depart and
return by 30 April 2023.
BA Chatbot (27/07/2021, 12:48:54): You can claim your voucher here: ba.com/form
BA Chatbot (27/07/2021, 12:48:55): To find out if you’re eligible for a voucher,
visit ba.com/voucher
BA Chatbot (27/07/2021, 12:48:57): Is there anything else I can help with?
BA Chatbot (27/07/2021, 12:48:58): Menu Options:
Yes, another Flight bookings question
Yes, something else
No, end chat