PROCESS DEFINITION

TITLE: SALES PROCESS

Approvals: (Signature and Date):

Head of Department Technical signatory Quality Assurance

Effective date: 28/03/2021 PR NO: 003 Revision: 01

1.0 SUMMARY
This document defines the sales process in detail.
The relationship between this process and the other processes within the DCB management
system is illustrated in the process flow map included in the Quality Management System
Manual.

2.0 PROCESS DEFINITION

The purpose of the sales process is to define how DCB intends to sell the finished product
made though the operation process to the customers.

3.0 PROCESS OBJECTIVES AND METRICS

Process objectives for this process are defined in records of management review; see the
documented procedure SOP 002 – Management review.
In addition, each objective has at least one metric (or KPI) with which management can
measure the effectiveness of the process. These are also defined in records of management
review.

4.0 PROCESS OWNERS AND RESPONSIBLE PARTIES

Technical sales and marketing coordinator is responsible for the effectiveness of this
process.
Reception and administration officer is responsible for facilitation of this process.
Managing director will ensure that adequate resources are provided for this process.
Sales team will ensure that there is fulfilment of the requirements of this process.

5.0 TYPICAL PROCESS INPUTS

The typical required inputs for this process are:

Technical information needed:

 Statutory and regulatory requirements

 Customer requirements
 Products specifications and their uses
Resources needed:

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 PROCESS DEFINITION
TITLE: SALES PROCESS
Approvals: (Signature and Date):

Head of Department Technical signatory Quality Assurance

Effective date: 28/03/2021 PR NO: 003 Revision: 01

 Adequate finance
 Adequate transport
 Effective Communication channels
Personnel needed:

 Competent sales team

 Qualified sales coordinator
Special training needed:

 N/A

6.0 TYPICAL PROCESS STEPS

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 PROCESS DEFINITION
TITLE: SALES PROCESS
Approvals: (Signature and Date):

Head of Department Technical signatory Quality Assurance

Effective date: 28/03/2021 PR NO: 003 Revision: 01

CUSTOMER STANDARD
RFQ PRODUCT LIST

RFQ REVIEW

STANDARD NON-STANDARD
PRODUCT LIST PRODUCT LIST

QUOTE IS GENERATED AND SENT TO SALES COORDINATOR FOR REVIEW

QUOTE IS GENERATED AND SENT TO SALES COORDINATOR FOR REVIEW

REVISE
REVISE
OK?
OK?
NO

NO YES

YES

QUOTE/PROPOSAL IS APPROVED AND SENT TO THE CUSTOMER TOREVIEW AND

PROCESS APPROVAL OF PRODUCT QUOTE BY OPERATIONS MANAGER
PAYMENT

PRODUCT DELIVERY

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 PROCESS DEFINITION
TITLE: SALES PROCESS
Approvals: (Signature and Date):

Head of Department Technical signatory Quality Assurance

Effective date: 28/03/2021 PR NO: 003 Revision: 01

7.0 TYPICAL PROCESS OUTPUTS

The typical results (outputs) of the process are as follows:

Product produced:

 Finished sales order

Documents or technical information produced:

 Invoices
 Delivery note
 Quality records
Records produced:

 Accepted invoice
 Quality records
Services produced:

 Delivery

8.0 RELATED RISKS

Risks and opportunities related to this process are identified in the COTO Log and managed
per the procedure SOP 002 – Management review.

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