Human Resource Management

(ED6)

Resource Person: Dr. Madiha Shah, PhD

Email: madiha.shah@umt.edu.pk

Counseling Hours: Thursday (3 to 6pm)

Course Description:

This course will provide an insight into various functions and roles of human resource management,
including staffing, recruitment and selection, compensation and benefits, employee retention, training and
development, health and safety and motivation. This course will highlight the issues relating to employee
performance and assessment, compensation management and managing employee relations. The
participants will be able to develop knowledge and skills to conduct job interviews, prepare job
descriptions, select and retain best candidates and resolve human resource management issues.

This syllabus contains course outlines for each week. They are subject to change. Any revisions will
be communicated during the course of the semester.

Course Outline Topics to be Covered

Week 1 Introduction & Brainstorming Session

 Human Resource Management Day to

Day
 What Is Human Resources?
 What Is HRM?
 The Role of HRM
 Staffing
 Development of Workplace Policies
Chapter 1:  Compensation and Benefits
Week 2  Retention
The Role of Human Resources  Training and Development
 Dealing with Laws Affecting
Employment
 Worker Protection
 Communication
 Awareness of External Factors
 Skills Needed for HRM
 Today’s HRM Challenges
  The Value of Planning
 Strategic Planning
 HRM vs. Personnel Management
 The Steps to Strategic Plan Creation
 Conduct a Strategic Analysis
 Identify Strategic HR Issues
 Prioritize Issues and Actions
 Draw Up an HRM Plan
Chapter 2:  Writing the HRM Plan
Week 3  Determine Human Resource Needs
Developing and Implementing  Recruit
Strategic HRM Plans  Select
 Determine Compensation
 Develop Training
 Perform a Performance Appraisal
 Tips in HRM Planning
 Link HRM Strategic Plan to Company
Plan
 Monitor the Plan Constantly
 Measure It

 Hiring Multicultural
 Diversity and Multiculturalism
 Power and Privilege
 Why Diversity and Multiculturalism?
Chapter 3:  Diversity Plans
 Recruitment and Selection
Week 4  Testing
Diversity and Multiculturalism
 Pay and Promotion
 Now What?
 Things to Consider When Creating a
Multicultural And Diverse Work
 Multiculturalism and the Law

 Keeping Up with Growth

 The Recruitment Process
 Recruitment Strategy
Chapter 4:  Job Analysis and Job Descriptions
Week 5  The Law and Recruitment
Recruitment  Immigration Reform and Control Act
 Patriot Act
 EEO Set of Laws
 Recruitment Strategies
  The Interview
 The Selection Process
 Criteria Development and Résumé
Review
 Criteria Development Considerations
 Validity and Reliability
 Fit Issues
Chapter 5:  Reviewing Résumés
Week 6  Interviewing
Selection  Types of Interviews
 Interview Questions
 Interview Process
 Testing and Selecting
 Testing
 Selection Methods
 Making the Offer

 Matching Compensation with Core

Values
 Goals of a Compensation Plan
 Developing a Compensation Package
 Internal and External Pay Factors
 Types of Pay Systems
Chapter 6:  Job Evaluation Systems
Week 7
 Pay Systems
Compensation and Benefits  Pay Theories
 Pay Decision Considerations
 Types of Pay
 Laws Relating to Pay
 Other Types of Compensation

Week 8 MID TERM EXAMINATION

Week 9 Chapter 7:
 Dissatisfaction Isn’t Always about Pay
Retention and Motivation  The Costs of Turnover
 Reasons for Voluntary Turnover
 Retention Plans
 Theories on Job Dissatisfaction
 Progression of Job Withdrawal
 Hawthorne Studies
 Maslow’s Hierarchy of Needs
 Herzberg Two-Factor Theory
 McGregor
 Carrot and Stick
 Sources of Employee Satisfaction Data
 Implementing Retention Strategies
  Salaries and Benefits
 Training and Development
 Performance Appraisals

 Training: Not Like It Used to Be

 Steps to Take in Training an Employee
 Employee Orientation
 In-House Training
 Mentoring
 External Training
 Types of Training
Chapter 8:  Technical or Technology Training
 Quality Training
Week 10  Skills Training
Training and Development
 Soft Skills Training
 Professional Training and Legal
Training
 Team Training
 Managerial Training
 Safety Training
 Training Delivery Methods
 Designing a Training Program

 The Biggest Challenge

 Communication Strategies
 Communication and Emotional
Intelligence (EI)
 Communication Directions
 Communication Styles
Chapter 9:  Nonverbal Communication
 Listening
Week 11
Successful Employee  Management Styles
Communication  Task Style versus People-Centered Style
 Participatory, Directing, or Teamwork
Styles
 Autocratic, Participative, and Free-
Reign Styles
 Path Goal Model for Leadership
 Applying Management Styles
  A Dilemma
 Handling Performance
 Types of Performance Issues
 What Influences Performance?
 Defining Discipline
 The Role of the Performance Appraisal
in Discipline
Chapter 10:  Performance Issue Model
Week 12  Options for Handling Performance
Managing Employee Issues
Performance  Alternative Dispute Resolution
 Employee Separation
 Rightsizing and Layoffs
 Employee Rights
 Job Protection Rights
 Privacy Rights
 Labor Unions

 A Tough Conversation
 Performance Evaluation Systems
 Designing a Performance Appraisal
System
 Performance Appraisal System Errors
 Performance Appraisal Legal
Considerations
Chapter 11:  Appraisal Methods
Week 13  Completing and Conducting the
Employee Assessment Appraisal
 Best Practices in Performance
Appraisals
 Training Managers and Employees
 Employee Feedback
 Organizing the Performance Appraisal
Process
 Performance Appraisal Interviews

 Training for Safety

 Workplace Safety and Health Laws
 Occupational Safety and Health
Chapter 13: Administration (OSHA) Laws
Week 14  What Is OSHA About?
Safety and Health at Work  Right-to-Know Laws
 OSHA Enforcement
 Health Hazards at Work
 Week 15 Revision and Preparation for the Final Examination

Recommended Books:

1. Human Resource Management by The Open University of Hong Kong

2. Human Resource Management (13th ed.) by Gary Dessler
3. Fundamentals of Human Resource Management by Josephat Stephen Itika

Grading Criteria

The following criteria will be used for the assessment of this course.

 Attendance and Class Participation [5]

 Midterm Examination [20]
 Class Activity [5+5]
 Group Activity [5]
 Assignment # 1 [10]
 Assignment # 2 [10]
 Presentation [10]
 Final Examination [30]