Topic 1

Duy: Hello, how can I help you?

Lap: I saw a job vacancy for a secretary in the magazine yesterday and I want to apply for this job. I'd like
to know more about the role?

Duy: Oh yes. It's in a big company in the city centre

Lap: Ok. Can you tell me what the duties are?

Duy: Let me see, you will be responsible for preparing documents, answer the phones and updating the
diary.

Lap: That's fine. I'm experienced at that sort of thing

Duy: Ok. And what skills do you have?

Lap: I have computer skills, organizational skills and I'm also careful and effcicient at work.

Duy: That's good

Lap: Can you tell me what documents do I need to apply?

Duy: You need to have cover letter, CV, ID card. Do you have them?

Lap: Here you are.

Duy: Ok. You will apply for a job in HR Department within 3 days and wait for their announcement

Lap: I got it. Thanks so much!

Topic 2

Duy: Hello. This is Brave Travel Agency. How can I help you?

Lap: I need to book a flight and a hotel room for my manager’s business trip.

Duy: What is your manager's name?

Lap: My manager's name is Harry Jackson

Duy: Ok, so which airport would Mr Jackson like to depart from?

Lap: San Francisco

Duy: We have a flight departing from San Francisco at 16:30 on June 22, 2022. It lands at 10:30

Lap: Perfect. Could you please book a first class window seat for my manager

Duy: Of course. So booking a flight done, and what type of hotel room does Mr Jackson want to book?

Lap: He would like a deluxe double room with a lake view if possible.

Duy: Ok. When will Mr Jackson be arriving?

Lap: He will arrive on June 23, 2022 at 11:00.

Duy: And how long does your manager wan to stay?

Lap: Three days, from June 23 to June 26

Duy: Okay. That's all booked. Please make sure to confirm the reservation two days in advance.

Lap: I will do. Thanks for your help.

Topic 3

Lap: Excuse me, can you tell me about filing systems? I don't know how to file these documents?

Duy: Sure. What documents have you got there?

Lap: Well, I've got some letters from clients.

Duy: Okay, those go in the correspondence files. We put them in chronological order.

Lap: I understand. I've also got some client documents.

Duy: Which client are they from?

Lap: Mr. Jackson

Duy: Ah, he's from UK. So his folder is in the Europe drawer, filed under E.

Lap: Okay. Lastly, what about these order forms for office supplies ?

Duy: Those go in the stationery files. We put them in chronological order. Is there anything else you
want to ask?

Lap: What are some ways to order office supplies, by the way?

Duy: You can order office supplies online through a reputable vendor of our company, then create a
purchase order each time you order over the phone that will allow you to track your buying history

Lap: Got it! Thanks for all your help.

Topic 4

A: Hi, I'm Duy. Thanks for coming up, I know you're busy at the moment.

B: I'm Lap. It's no problem. What can I do for you?

A: Well, I have some problems using the company email system and online conference system. Can you
show me the basics?

B: Sure. I can show you the basics. Start with using the company email system. What is your problems?

A: It seems that viruses spread through my email attachments

B: Ok, so I will install anti-virus software in your computer to scan all documents and files as well as
detect spam, malware and viruses.

A: Ok I got it, that's good

B: and about online conference system. What problems do you have?

A: Well, I often get unstable internet connection when attending online conferences, then get broken
audio, frozen video, and delays. So what is the solution?

B: Just make sure to check your internet connection speed regularly if it is sutable or not. If you also
have any issues with it, contact me, I'm willing to replace a new Internet connection device for you

A: I got it. Thanks for you help

B: You're welcome.

Topic () 5

Secretary ( L): Good morning, Mr YAN . Is there anything I can help you with?

Owner ( D): I need to send out invitations for the NEW BRANCH OPENING next month. Will you write
them for me?

Secretary ( L): Do we send invitations to shareholders and VIP customers?

Owner ( D): Of course.

Secretary (L ): I will take down the details. Okay, I’m ready.

Owner ( D): Please put my name in the position of the representative of the party.

Secretary ( L): What kind of event is it?

Owner ( D): It’s going to be a cocktail party, very fashionable. There’ll be a buffet and an EDM band.
(EDM: Electronic Dance Music: Nhạc nhảy điện tử)

Secretary ( L): That’s great! Please tell me time and place of the event.

Owner ( D): It’s the main function at the Tigerclub, on Ha Hoang Ho Street .

Secretary ( L): Do you want to include a map?

Owner ( D): That would be interesting! And don’t forget to remind them to wear a luxurious costume.

Secretary ( L): Got it. When would you like the replies by?

Owner ( D): Ask them to RSVP within two week from today. My phone number is 12345.

Secretary ( L): Is there anything else?

Owner ( D): That’s all

Secretary ( L): Ok. I’ll complete it ASAP. Have a good day.

Owner ( D): Thank you.

Topic 6:

L: Good morning, Daisy. How are you?

D: Good morning, Peter. I’m good, thanks. What can do for you?

L: I noticed we are running low on CDs. We need to order some DVDs and other things, too. Can you
place an order for office supplies?

D: Sure. What do we need?

L: Okay. We need five boxes of CDs and four boxes of DVDs.

D: Do you want to check the box with how many CDs inside?

L: Type 19 CDs is a good choice.

D: OK. Anything else?

L: Yes, please order five stacks of folders and three packs of pens in black.

D: No problem. Is that everything?

L: Um… do we need anything in the stationery department?

D: Let me check. Yes, we run out of paper. I think we need to order six reams of paper.

L: OK. Add that to the order. Do their prices change?

D: They are still the same price. Moreover, the store offers 20 discounts for orders that customers buy
more than three products.

L: That’s great. Tell them deliver these office suppiles to my company.

D: Yes, so we need to order 6 boxes of 15 CDs, 4 boxes of DVDs, 5 stacks of folders,2 packs of pens in
black and 5 reams of paper. Is it right?

L: Exactly.

D: All right. I’ll place the order this afternoon.

TOPIC 7

L: Good morning, Daisy. How are you today?

D: Hi, Peter. I’m good, thanks

L: Are you busy with anything? I have some problem to ask you.

D: Yes, I’m free. How can I help you?

L: Can I use the petty cash ledger to record an amount of money that I used to pay for some office
supplies ?

D: Yes, but you need to write it down in the ledger.

L: How do I do that? Can you instruct me?

D: Of course. In the first column, write date of use of money and here write the purpose of using petty
cash.

L: I got it. So just the date and purpose? Do I need to write anything more?

D: Not only should you date and purpose, but you must also keep receipts, remember receipt numbers,
and place receipts in the storage box. Then you write the receipt's code as the cross-reference. Are you
keeping up with me?

L: Not yet. Can you give me an example?

D: Yes, You can find the code in the index, for example, the code for stationery is STT- 3. Are you clear
now

L: Yes, I got it.

D: Do you have any questions?

L: I’m curious. Why don’t we use a computer spreadsheet? I find it more convenient and faster.

D: Because keeping it on a computer spreadsheet is not as secure as a ledger. Although they are
convenient because we can use them quickly and work out faster, they are not safe for long-term
storage.

L: Ok, I understand. In general, computers are not safe to store data. If the computer is damaged or
infected with a virus, our data will disappear.

D: Exactly

L: Thanks for your help. Have a good day. Goodbye

D: You’re welcome. Have a nice day. Bye