1) Ielts Listening Tests

LISTENING TEST-1
Practice Test 1
LISTENING
SECTION 1 Questions 1-10
Questions 1-5
Circle the appropriate letter.
Example
What has the woman lost?
A a briefcase C a handbag
B a suitcase D a wallet
1 What does her briefcase look like?
A B C D
2 Which picture shows the distinguishing features?
A B C D
3 What did she have inside her briefcase?
A wallet, pens and novel C pens and novel
B papers and wallet D papers, pens and novel
12
Listening
4 Where was she standing when she lost her briefcase?
A B C D
5 What time was it when she lost her briefcase?
A B C D
Questions 6-10
Complete the form Write NO MORE THAN THREE WORDS for each answer.
PERSONAL DETAILS FORM
Name: Mary (6) ...........................................................................................
Address: Flat 2
(7) ............................... (8) ..................................................... Road
Canterbury
Telephone: (9) ......................................................................................................
Estimated value of lost item: (10) £ ............................................................................

Practice Test 1

Questions 11-13
Tick the THREE other items which are mentioned in the news headlines.
NEWS HEADLINES
A Rivers flood in the north
Example
B Money promised for drought victims ü
C Nurses on strike in Melbourne
D Passengers rescued from ship
E Passengers rescued from plane
F Bus and train drivers national strike threat
G Teachers demand more pay
H New uniform for QANTAS staff
I National airports under new management
14
Listening
Questions 14-21
Complete the notes below by writing NO MORE THAN THREE WORDS in the spaces
provided.
The Government plans to give (14) $ ................................................ to assist the

farmers. This money was to be spent on improving Sydney’s
(15) ........................................................................ but has now been re-allocated.
Australia has experienced its worst drought in over fifty years.
Farmers say that the money will not help them because it is
(16) ............................................................. .
An aeroplane which was carrying a group of (17) ..................................................

was forced to land just (18) ................................................. minutes after take-off.
The passengers were rescued by (19) ............................................................ . The
operation was helped because of the good weather. The passengers
thanked the (20) ............................................................... for saving their lives but
unfortunately they lost their (21) .................................................................. .
Practice Test 1

Questions 22-25
Example
The student is looking for the School of
A Fine Arts.
B Economic History.
C Economics.
D Accountancy.
22 The orientation meeting

A took place recently.
B took place last term.
C will take place tomorrow.
D will take place next week.
23 Attendance at lectures is
A optional after 4 pm.
B closely monitored.
C difficult to enforce.
D sometimes unnecessary.
24 Tutorials take place
A every morning.
B twice a week.
C three mornings a week.
D three afternoons a week.
25 The lecturer’s name is
A Roberts.
B Rawson.
C Rogers.
D Robertson.
16
Listening
Questions 26-31
Complete the notes below using NO MORE THAN THREE WORDS.
Course requirements:
Tutorial paper:
•A piece of work ON A given topic. Students must:

• (26) .......................................................... for 2 5 minutes
• (27) .........................................................
• give to lecturer for marking
Essay topic:
Usually (28) ........................................................................
Type of exam:
(29) .........................................................................................
Library:
Important books are in (30) ............................................. .
Focus of course:
Focus on (31) ........................................................................ .

Practice Test 1

Questions 32-33

32 The speaker works within the Faculty of
A Science and Technology.
B Arts and Social Sciences.
C Architecture.
D Law.
33 The Faculty consists firstly of
A subjects.
B degrees.
C divisions.
D departments.
Questions 34-36
Complete the notes m NO MORE THAN THREE WORDS.
The subjects taken in the first semester in

this course are psychology, sociology,
(34) ................…………………………. and
.…….....................………………. .
Students may have problems with

(35) ................…………………………. and
(36) ………………..................………. .
18
Reading
Questions 37-41

37 The speaker says students can visit her
A every morning.
B some mornings.
C mornings only.
D Friday morning.
38 According to the speaker, a tutorial
A is a type of lecture.
B is less important than a lecture.
C provides a chance to share views.
D provides an alternative to groupwork.
39 When writing essays, the speaker advises the students to
A research their work well.
B name the books they have read.
C share work with their friends.
D avoid using other writers’ ideas.
40 The speaker thinks that plagiarism is
A a common problem.
B an acceptable risk.
C a minor concern.
D a serious offence.
41 The speaker’s aims are to
A introduce students to university expectations.
B introduce students to the members of staff.
C warn students about the difficulties of studying.
D guide students round the university.
Answer keys
PRACTICE TEST 1
LISTENING
Section 1 Section 3
1 A 22 A
2 C 23 B
3 D 24 C
4 D 25 A
5 C 26 talk//give a talk
6 Prescott (must be correct spelling 27 write up work
with capital “P”) 28 can choose
7 41 29 open book
8 Fountain (must have capital “F”) 30 closed reserve
9 752239 31 vocational (subjects)//(preparing for)
10 £65 work/employment
Section 2 Section 4
11 E ⎫ in 32 B
12 F ⎬ any 33 C
13 H ⎭ order 34 history and economics
14 $250 million 35 (meeting) deadlines (for essays)
15 roads//road system 36 attendance
16 too late 37 B
17 school children//boys 38 C
18 3 39 B
19 boats//pleasure crafty/boats and 40 D
pleasure craft 41 A
20 pilot
21 (musical) instruments
130
LISTENING TEST-2
Practice Test 2
LISTENING

Complete the notes. Use NO MORE THAN THREE WORDS for each answer.
KATE
Her first impressions of the

town
Example Quiet
Type of accommodation (1)
Her feelings about the

(2)
accommodation
Her feelings about the other

(3)
students
Name of course Environmental Studies

Difficulties experienced on the
(4)
course
Suggestions for improving the
(5)
course
LUKI
First type of accommodation (6)
Problem with the first

(7)
accommodation
Second type of
(8)
accommodation
Name of course (9)
Comments about the

course
Computer room busy
Suggestions for improving the
(10)
course
34
Listening

Complete the notes below. Use NO MORE THAN THREE WORDS for each answer.
There are many kinds of bicycles available:

racing
touring
(11) ..............................................
ordinary
They vary in price and (12) ................................................ .
Prices range from $50.00 to (13) ......................................... .
Single speed cycles are suitable for (14) ................................ .
Three speed cycles are suitable for (15) ................................. .
Five and ten speed cycles are suitable for longer distances, hills
and (16) ............................................. .
Ten speed bikes are better because they are (17) ............................ in
price but (18) ...................................... .
Buying a cycle is like (19) ................................. .
The size of the bicycle is determined by the size of

the (20) ............................................. .
35
Practice Test 2
Questions 21-24
Circle the correct answer.
21 At first Fiona thinks that Martin’s tutorial topic is
A inappropriate.
B dull.
C interesting.
D fascinating.
22 According to Martin, the banana
A has only recently been cultivated.
B is economical to grow.
C is good for your health.
D is his favourite food.
23 Fiona listens to Martin because she
A wants to know more about bananas.
B has nothing else to do today.
C is interested in the economy of Australia.
D wants to help Martin.
24 According to Martin, bananas were introduced into Australia from
A India.
B England.
C China.
D Africa.
36
Listening
Questions 25-30
Complete Martin’s notes Use NO MORE THAN THREE WORDS for each answer.
Commercially grown
banana plant
Each banana tree produces

(25) .......................................................
of bananas.
On modern plantations in tropical
conditions a tree can bear fruit after
(26) ............................................ .
Banana trees prefer to grow (27) ......................................... and they require

rich soil and (28) ..................................... . The fruit is often protected by
(29) ............................................... .
Ripe bananas emit a gas which helps other (30) .......................................... .
Questions 31 and 32
Circle the TWO correct boxes.
Consumption of Australian bananas

A Europe
B Asia
C New Zealand
D Australia
E Other
37
Practice Test 2
Questions 33-35
Circle the correct answer
According to the first speaker:

33 The focus of the lecture series is on
A organising work and study. C coping with homesickness.
B maintaining a healthy lifestyle. D settling in at university.
34 The lecture will be given by
A the president of the Union. C a sports celebrity.
B the campus doctor. D a health expert.
According to the second speaker:

35 This week’s lecture is on
A campus food. C sensible eating.
B dieting. D saving money.
Questions 36-39
Complete the notes. Write NO MORE THAN THREE WORDS for each answer.
A balanced diet
A balanced diet will give you enough vitamins for normal daily living.
Vitamins in food can be lost through (36) ............................................... .
Types of vitamins:
(a) Fat soluble vitamins are stored by the body.
(b) Water soluble vitamins not stored, so you need
a (37) ......................................................... .
Getting enough vitamins
Eat (38) .................................................................... of foods.
Buy plenty of vegetables and store them in
(39) .................................................................................. .
38
Listening
Questions 40-41
Complete the diagram by writing NO MORE THAN THREE WORDS in the boxes provided.
Example
Try to avoid
................................
sugar, salt and butter
40 ................................
.....................................
milk, lean meat, fish,
nuts, eggs
41 ................................
.....................................
bread, vegetables and
fruit
39
Practice Test 2
PRACTICE TEST 2
LISTENING KEYS
Section 1 Section 3
1 student accommodation/hostel 21 B
2 awful food 22 C
3 not friendly//kept to themselves (do not 23 D
accept “lonely”) 24 B
4 lecturers (too) busy 25 one bunch
5 regular meetings//meetings with 26 15 months
lecturers//fortnightly meetings 27 uphill//on hillsides
6 family//homestay 28 lots of/plenty of water
7 lot of noise//children made noise//difficult 29 plastic bags
to study 30 bananas/ones (to) ripen
8 student house 31 C ⎫⎬ either
9 (Bachelor of) Computing 32 D ⎭ way round
10 reserve computer time
Section 2 Section 4
11 mountain 33 B
12 quality 34 D
13 $2,000 35 C
14 short/casual rides 36 cooking
15 town riding//shopping 37 (regular) daily intake
16 serious touring 38 (a) variety
17 similar//almost the same 39 the dark//the fridge//a cool place//a dark
18 better quality (components) place
19 buying clothes 40 eat in moderation//not too much
20 frame 41 eat lots//eat most
134
LISTENING TEST-3
Practice Test 3
LISTENING
Questions 1-4
Circle the appropriate letter
Example
How does the woman travel every day?
A by car
B by bus
C on foot
D by train
1 What are the parking regulations on campus?

A undergraduate parking allowed
B postgraduate parking allowed
C staff parking only allowed
D no student parking allowed
2 The administration office is in
A Block B.
B Block D.
C Block E.
D Block G.
3 If you do not have a parking sticker, the following action will be taken:
A wheel clamp your car.
B fine only.
C tow away your car and fine.
D tow away your car only.
54
Listening
4 Which picture shows the correct location of the Administration office?
Questions 5-10
Complete the application form using NO MORE THAN THREE WORDS
Application
Applicationfor
forparking
parkingsticker
sticker
Name (5) ...................................................................................................
Name (5) ...................................................................................................
Address (6) Flat 13 ..................................................................................
Address (6) Flat 13 ..................................................................................
Suburb (7) .................................................................................................
Suburb (7) .................................................................................................
Faculty (8) ...............................................................................................
Faculty (8) ...............................................................................................
Registration number (9) ..........................................................................
Registration number (9) ..........................................................................
Make of car (10) ......................................................................................
Make of car (10) ......................................................................................
Questions 11-12
11 Cashier’s office opens at A 12.15 B 2.00 C 2.15 D 4.30

12 Where must the sticker be displayed? ...................................................................
55
Practice Test 3
Complete the notes below using NO MORE THAN THREE WORDS for each answer.
Date the museum was opened (13)
The museum consists of a building and (14)
Handicapped toilet door shows Example: a weelchair
The Education Centre is signposted by (15)
If you lose your friends, meet at the (16)
Warning about The Vampire (17)
How often are the tours of The Vampire? (18)
Person featured in today’s video (19)
The Leisure Gallery shows how Australian culture is

(20)
influenced by
The Picture Gallery contains pictures by (21)
Cost of family membership of the museum (22)
“Passengers and the Sea” includes a collection of (23)
56
Listening
Questions 24-27
Click the correct answer

24 Mark is going to talk briefly about
A marketing new products.
B pricing strategies.
C managing large companies.
D setting sales targets.
25 According to Susan, air fares are lowest when they
A include weekend travel.
B are booked well in advance.
C are non-refundable.
D are for business travel only.
26 Mark thinks revenue management is
A interesting.
B complicated.
C time-consuming.
D reasonable.
27 The airline companies want to
A increase profits.
B benefit the passenger.
C sell cheap seats.
D improve the service.
Questions 28-32
Complete the notes using NO MORE THAN THREE WORDS for each answer
Two reasons for the new approach to pricing are:

(28) .......................................................................... and
(29) .......................................................................... .
In future people will be able to book airline tickets (30) ................................................... .
Also being marketed m this way are (31) ............................................................ and
(32) ................................................................. .
57
Practice Test 3
Questions 33-37
Complete the table Write NO MORE THAN THREE WORDS for each answer
SPACE MANAGEMENT
RESEARCH METHOD INFORMATION PROVIDED
what customers think about

Questionnaires
(33) .........................................................
(34) ............................................ how customers move around supermarket aisles
Eye movement
the most eyecatching areas of the shop
(35) ............................................
Computer programs the best (37) ........................................

e.g. (36) ..................................... for an article in the shop
58
Listening
Questions 38-42
Label the cliagiam Wiite NO MORE THAN THREE WORDS for each anmer
A SUPERMARKET AISLE
ENTRANCE EXIT
First shelves -customers Checkout - often used
usually to sell
(38) ................................ (42) ................................
these. ........................................
AISLE
Products placed here
sell well particularly
if they are placed
(39) ...............................
.......................................
These areas are

known as
(40) ................................
........................................
Gondola end -prime Gondola end —

position: often find
used to launch launch (41) .............................
new products .....................................
displayed here.
59
Practice Test 3
PRACTICE TEST 3
LISTENING
Section 1 Section 3
1 B 24 B
2 D 25 C
3 C 26 D
4 A 27 A
5 Richard Lee (must have correct spelling of 28 law has changed//law changes//changes in
“Lee “ and capitals) law
6 30 Enmore Road (must have correct 29 (powerful) computer programs
spelling and capitals) 30 from home (computer)
7 Newport (must have correct spelling and 31 hotels/hotel beds/rooms
capital “N”) 32 hire cars
8 Architecture
9 LJX 058K Section 4
10 Ford
33 displays//products//displays and products
11 C
34 (hidden) TV cameras
12 (on the) (front) window/windscreen
35 recorder//recording
36 “Spaceman”
Section 2 37 position//shelf//spot//place
13 November 1991 38 walk (straight/right) past // ignore//pass
14 (historic) ships 39 at eye level//near customers’ eyes
15 green arrows 40 hotspots
16 information desk 41 special offers
17 stairs to climb//lots of stairs 42 chocolates
18 every hour
19 Captain Cook
20 the sea
21 Australian artists/painters
22 $70
23 souvenirs
138
LISTENING TEST-4
Practice Test 4
LISTENING
Questions 1-5
Circle the appropriate letter
Example What are the students looking for?

A Main Hall C Old Hall
B Great Hall D Old Building
1 Where is the administration building?
A B C D
2 How many people are waiting in the queue?
A 50 B 100 C 200 D 300
3 What does the woman order for lunch?
A B C D
75
Practice Test 4
4 What does the woman order to drink?
A B C D
5 How much money does the woman give the man?
A $2.00 B $3.00 C $3.50 D $5.00
Questions 6-10
Complete the registration form using NO MORE THAN THREE WORDS.
Name of student: (6) ..........................................................................

Address: (7) Flat 5/ ...............................................................
Town: (8) ..........................................................................
Tel: (9) ..........................................................................
Course: (10) ........................................................................
Questions 11-12
11 What did the man buy for her to eat?
A B C D
12 What must the students do as part of registration at the university?
A Check the notice board in the Law Faculty.
B Find out about lectures.
C Organise tutorial groups.
D Pay the union fees.
76
Listening
Complete the notes. Write NO MORE THAN THREE WORDS for each answer.
STUDENT BANKING
Recommended Banks Location
Barclays Realty Square
National Westminster Example: Preston Park
Lloyds City Plaza
Midland (13) ........................................................
Note: May not be allowed all facilities given to resident students.
Funding
• Must provide (14) .................................... I can support myself.
• Services will depend on personal circumstances and discretion of Bank Manager.
Opening an account
• Take with me: (15) .................................... and letter of enrolment.
• Recommended account: (16) .........................................................
• Bank supplies: (17) ................................ and chequecard which guarantees
cheques.
Other services
• Cashcard: (you can (18) ....................................... cash at any time.)
• Switch/Delta cards: (take the money (19) .......................... the account.)
Overdraft
• Must have (20) ....................................................
•Sometimes must pay interest.
Opening times
• Most banks open until (21) ...................................... during the week.
• Some open for a limited time on Saturdays.
77
Practice Test 4
Questions 22-25
Complete the factsheet. Write NO MORE THAN THREE WORDS for each answer.
FACTSHEET - Aluminium Cans

• (22) ............................................ produced every day in the US — more cans
produced than nails or (23) .......................................................
• each can weighs 0.48 ounces — thinner than two
(24) .........................................................................
• can take more than 90 pounds of pressure per square inch — over
(25) ............................................ the pressure of a car tyre
Questions 26-31
Label the aluminium can. Write NO MORE THAN THREE WORDS for each answer.
(26) .............................. Tab Lid — makes up

..................................... (30) .......................... of
Rim total weight
(29) ..............................
(27) .............................. Body

reflective surface of (26) ..............................
aluminium can easily at base
be decorated
Base — shaped like
(28) ..............................
to withstand pressure
78
Listening
Questions 32-42
Complete the lecture notes. Use NO MORE THAN THREE WORDS for each answer.
Purpose of the mini lecture

To experience To find out about
(32) ..................................................... (33)..........................................................
The three strands of Sports Studies are:

a Sports psychology
b Sports (34) ..............................................
c Sports physiology
a The psychologists work with
a The psychologists work with (35) ...................................................................

They want to discover what (36) ...................................................................
b Sports marketing looks at (37) ...................................................................

Sport now competes with (38) ...................................................................
Spectators want (39) ...................................................................
c Sports physiology is also known as

(40) ...................................................................
Macro levels look at (41) ...................................................................
Micro level looks at (42) ...................................................................
79
Practice Test 4
PRACTICE TEST 4
LISTENING
Section 1 Section 3
1 C 22 300 million
2 A 23 paper clips
3 B 24 magazine pages//pieces of paper//pages
4 D 25 three times
5 D 26 thicker
6 Julia Perkins (must be correct spelling 27 label
with capital letters) 28 (a) dome
7 15 Waratah Road (must be correct 29 flange (correct spelling)
spelling of Waratah with capital letter) 30 25%
8 Brisbane (must have capital letter) 31 scored opening
9 to be advised//not connected//no phone//
none (blank not acceptable) Section 4
10 first year Law (must have all three words)
11 C 32 a university lecture
12 D 33 Sports Studies (programme)
34 management
Section 2 35 top athletes
36 makes winners//makes them/people win
13 Hope Street (must have capitals) 37 market forces
14 evidence 38 (other) leisure activities
15 passport 39 entertainment//to be entertained
16 current/student (account) 40 exercise science
17 chequebook 41 fitness testing//body measurements
18 withdraw//draw (out)//take out 42 cellular research//cellular change//body
19 directly from//right out of cells
20 permission of/from bank
21 4.30 pm or/to 5 pm
142
Introduction
LISTENING TEST-5
HOW SHOULD YOU INTERPRET YOUR SCORES?

Test 1
In the Answer key at the end of the each set of Listening and Reading answers you will find
a chart which will help you assess if, on the basis of your practice test results, you are ready
to take the IELTS exam.
In interpreting your score, there are a number of points you should bear in mind.
Your performance in the real IELTS test will be reported in two ways: there will be a Band
Score from 1 to 9 for each of the modules and an Overall Band Score from 1 to 9, which is SECTION 1 Questions 1-10
the average of your scores in the four modules.
However, institutions considering your application are advised to look at both the Overall Questions 1-5
Band and the Bands for each module. They do this in order to see if you have the language
skills needed for a particular course of study. For example, if your course has a lot of Complete the form below.
reading and writing, but no lectures, listening comprehension might be less important and a Write NO MORE THAN ONE WORD OR A NUMBER for each answer.
score of 5 in Listening might be acceptable if the Overall Band Score was 7. However, for a
course where there are lots of lectures and spoken instructions, a score of 5 in Listening
might be unacceptable even though the Overall Band Score was 7.
Once you have marked your papers you should have some idea of whether your Listening
and Reading skills are good enough for you to try the real IELTS test. If you did well
VIDEO LIBRARY
enough in one module but not in others, you will have to decide for yourself whether you are
ready to take the proper test yet.
The Practice Tests have been checked so that they are about the same level of difficulty as
APPLICATION FORM
the real IELTS test. However, we cannot guarantee that your score in the Practice Test
papers will be reflected in the real IELTS test. The Practice Tests can only give you an idea of EXAMPLE ANSWER
your possible future performance and it is ultimately up to you to make decisions based on
your score. Surname Jones
Different institutions accept different IELTS scores for different types of courses. We have
based our recommendations on the average scores which the majority of institutions accept.
The institution to which you are applying may, of course, require a higher or lower score First names: Louise Cynthia
than most other institutions.
Sample answers or model answers are provided for the Writing tasks. The sample answers Address: Apartment 1,72 (1) Street
were written by IELTS candidates; each answer has been given a band score and the
candidate's performance is described. Please note that the examiner's guidelines for marking Highbridge
the Writing scripts are very detailed. There are many different ways a candidate may achieve
a particular band score. The model answers were written by an examiner as examples of very
good answers, but it is important to understand that they are just one example out of many Post code: (2)
possible approaches.
Telephone: 9835 6712 (home)
(3) (work)
Driver's
licence number: (4)
Date of birth: Day: 25th Month: (5) Year: 1977
Questions 6—8 SECTION 2 Questions 11-20
Circle THREE letters A-F. Questions 11-13
What types of films does Louise like?
Complete the notes below
A Action Write NO MORE THAN THREE WORDS for each answer.
B Comedies
C Musicals
D Romance
E Westerns Expedition Across Attora Mountains
F Wildlife Leader: Charles Owen
Prepared a (11) for the trip
Questions 9 and 10 Total length of trip (12)
Climbed highest peak in (13)
Write NO MORE THAN THREE WORDS for each answer.
9 How much does it cost to join the library?

Questions 14 and 15
10 When will Louise's card be ready? Circle the correct letters A-C.
14 What took the group by surprise?

A the amount of rain
B the number of possible routes
C the length of the journey
15 How did Charles feel about having to change routes?

A He reluctantly accepted it.
B He was irritated by the diversion.
C It made no difference to his enjoyment.
Questions 16—18
Circle THREE letters A-F.

What does Charles say about his friends?
A He met them at one stage on the trip.
B They kept all their meeting arrangements.
C One of them helped arrange the transport.
D One of them owned the hotel they stayed in.
E Some of them travelled with him.
F Only one group lasted the 96 days.
Questions 19 and 20 SECTION 3 Questions 21-30
Circle TWO letters A-E. Questions 21-25
What does Charles say about the donkeys?
Complete the table below.
A He rode them when he was tired. Write NO MORE THAN THREE WORDS for each answer.
B He named them after places.
C One of them died.
D They behaved unpredictably. TIM JANE
E They were very small.
Day of arrival Sunday (21)
Subject History (22)
Number of books to read (23) (24)
Day of first lecture Tuesday (25)
Questions 26-30
26 What is Jane's study strategy in lectures?
27 What is Tim's study strategy for reading?
28 What is the subject of Tim's first lecture?
29 What is the title of Tim's first essay?
30 What is the subject of Jane's first essay?

SECTION 4 Questions 31-40 Questions 36-40
Questions 31-35 Complete the table below.
Write the appropriate letters A-G against Questions 36-40.
Job Main role
Type of course: Physical Fitness Instructor (36)

Course duration and level Entry requirements
Sports Administrator (37)
Sports Psychologist (38)

Example (39)
Physical Education Teacher
Physical Fitness Instructor Six-month certificate None
Recreation Officer (40)
Sports Administrator (31) (32)

MAIN ROLES
in sports administration
A the coaching of teams
B the support of elite athletes

Sports Psychologist (33) Degree in psychology
C guidance of ordinary individuals
D community health
Physical Education Four-year degree in (34) . E the treatment of injuries

Teacher education
F arranging matches and venues
G the rounded development of children

Recreation Officer (35) None
Answer key ACADEMIC READING
Each question correctly answered scores 1 mark.
Reading Passage 1, Questions 1-13 20 (the) wealthy (members) (of) (society)

21 social, economic, environmental
1 A 22 (the) 1970s
LISTENING 2 A 23 NOT GIVEN
Each question correctly answered scores 1 mark. CORRECT SPELLING NEEDED IN ALL 3 B 24 YES
ANSWERS. ( Where alternative spellings are accepted, these are stated in the Key.) 4 C 25 NO
5 B 26 NO
Section 1, Questions 1-10 Section 3, Questions 21-30 6 runways and taxiways 27 NOT GIVEN
7 terminal building site
1 Black 21 (on) Friday
8 sand
2 2085 22 Biology
9 stiff clay
Reading Passage 3, Questions 28-40
3 9456 1309 23 57/fifty-seven (books)
28 CH
4 2020BD 24 43/forty-three (books)
29 MC
5 July 25 Wed/Wednesday NOT the day after
12 rainfall 30 MC
26 (she) record(s) them/lectures // she use(s) a
13 geotextile 31 SH
(tape/cassette) recorder/recording
32 SH
27 skimming // (he) skims (books)/(a book) / / .
Reading Passage 2, Questions 14-27 33 MC
9 $25/twenty-five dollars (refundable) skim (the) book first // skim reading
34 HTK
10 next week // in a week // in one week // the 28 (The) French Revolution 14 viii 35 SH
following week 29 Why study history(?) 15 ii 36 NOT GIVEN
30 animal language // (the) language of 16 iv 37 YES
Section 2, Questions 11-20 animals NOT language 17 ix 38 YES
18 vii 39 YES
11 route book
12 900/nine hundred miles NOT 900
Section 4, Questions 31-40 19 1946 40 NO
13 North/N Africa NOT Africa 31 4/four-month certificate/cert (course)
14 A 32 (current) employment // job If you score...
15 C 33 1/one-year diploma //ACCEPT dyploma
0-13 14-22 23-40
34 none // no (prior) qualifications/quals
35 6/six-month certificate/cert (course) you are highly unlikely to get you may get an acceptable you are likely to get an
36 C an acceptable score under score under examination acceptable score under
37 F examination conditions and we conditions but we recommend examination conditions but
38 B recommend that you spend a that you think about having remember that different
39 G lot of time improving your more practice or lessons before institutions will find different
40 D English before you take IELTS you take IELTS scores acceptable
If you score...
0-18 19-25 26-40
you are highly unlikely to get you may get an acceptable you are likely to get an
an acceptable score under score under examination acceptable score under
examination conditions and we conditions but we recommend examination conditions but
recommend that you spend a that you think about having remember that different
lot of time improving your more practice or lessons before institutions will find different
English before you take IELTS you take IELTS scores acceptable
LISTENING TEST-6
Test2
Complete the form below.
WRITE NO MORE THAN THREE WORDS for each answer.
SECTION 1 Questions 1-10 INSURANCE

Questions 1 and 2
Circle the correct letters A-C.
APPLICATION FORM
Example
Name: Mr Gavin (7)
Gavin moved into his apartment...
A two days ago.
(B) two weeks ago. Address: (8) Biggins Street
C two months ago.
(9)
1 Gavin's apartment is located on the ...
Date of Birth: 12th November \QbO
A ground floor.
B second floor. Telephone: Home: 9&72 4 5 5 5
C third floor.
Nationality: (10)
2 The monthly rent for Gavin's apartment is ...
A $615.
B $650.
C $655.
Questions 3-6
ITEM VALUE •
(3) " $450
(4) $1,150
Watches $2,000
CDs and (5) $400
Total annual cost of insurance (6) $
Question 11 Complete the notice below.

Circle the correct letter A-D.
Smith House was originally built as ...
A a residential college.
B a family house.
C a university.
D an office block.
Questions 12-14
Complete the explanation of the room number.
• No noise after 9 pm.
• Smoking only allowed on (18)
• No changes can be made to (19)
If you have any questions, ask the (20)

Questions 21-25 Write the appropriate letters A-C against questions 26-30.
Complete the table below. According to the speakers, in which situation are the following media most useful?
Write NO MORE THAN THREE WORDS for each answer. A individual children
B five or six children
C whole class
Forms of media Examples
Print • books Answer

• (21)
Pictures • (22)
26 tapes
Audio (listening) • CDs
• (23) 27 computers
Audio-visual • film 28 videos

• (24) 29 books
• videos
30 wall maps
Electronic (25)
ACADEMIC READING
LISTENING Reading Passage 1, Questions 1-13 20 C

21 (industrial) training (schemes) \
1 C 22 translation services }in any
Each question correctly answered scores 1 mark. CORRECT SPELLING NEEDED IN ALL
2 A 23 (part-time) language courses / order
ANSWERS. ( Where alternative spellings are accepted, these are slated in the Key.)
3 C 24 (technical) glossaries |
Section 1, Questions 1-10 Section 3, Questions 21-30 4 B 25 D
5 B 26 A
1 B 21 newspaper(s) 6 benchmarking
2 A 22 map(s) 7 (a range of) service delivery
3 fridge/refrigerator 23 radio(s) 8 (performance) measures
4 stereo (system) 24 television//TV 9 productivity 27 ii
5 books 25 computer(s) 10 (') Take Charge (') 28 i
6 ($/dollars) 184 NOT per month/monthly 26 B 11 feedback 29 v
7 Murray 27 B 12 employee(s') // staff 30 vi
8 16C 28 C 13 30 days 31 D
9 South Hills 29 A 32 C
10 English // British 30 B Reading Passage 2, Questions 14-26 33 F
34 G
Section 2, Questions 11-20 Section 4, Questions 31-40 14 major consequences 35 NO
15 surveys 36 YES
11 B 31 A 16 sales literature 37 NO
12 north // N 32 training 17 Eastern Europe // Far East // Russia // Arab 38 YES
13 (2nd/second) floor (number) 33 technology ACCEPT tecknology/teknology world // Latin America // French-speaking 39 NOT GIVEN
14 room (number) 34 coo! (and) wet (both for one mark) Africa 40 YES
15 8 pm (and 7 am) 35 wool (and) timber (both for one mark) 18 C
16 (the) fire/emergency doors 36 fertile soil(s)/land/earth/ground 19 B
17 laundry // washing 37 (high quality) vegetables/vegs
18 (the) balconies ACCEPT balconys 38 warm (and) wet (both for one mark) If you score...
19 meal times 39 800 // eight hundred
20 (elected) floor senior(s) 40 B 0-14 15-22 23-40
0-16 17-25 26-40 examination conditions and we conditions but we recommend examination conditions but
you are highly unlikely to get you may get an acceptable you are likely to get an lot of time improving your more practice or lessons before institutions will find different
an acceptable score under score under examination acceptable score under English before you take IELTS you take IELTS scores acceptable
LISTENING TEST-7
Test 3
Questions 5-7
Listening Choose two letters A-E.
5 The respondent mainly watches TV ...
A in the early morning.
SECTION 1 Questions 1-10 B around midday.
C in the afternoon.
Questions 1-4 D in the early evening.
E at night.
Circle the correct letters A-C. 6 On the new channel, the respondent would like to see more ...
Example A children's programmes.
B documentaries.
The respondent is C local service programmes.
A 20-33 years old D travel programmes.
(B) 34-54 years old E health programmes.
C over 54 years old
7 The respondent would advise the new channel to ...
A" spend more money on drama.
1 The respondent works in ... B train their broadcasters to higher standards.
C improve sound quality.
A the professions.
D broadcast interviews with famous people.
B business.
E talk more to customers.
C other.
2 The respondent has a salary of ... Questions 8-10

A 0-£15,000 a year. Circle the correct letters A-C.
B £15,OOO-£35,OOO a year.
C over £35,000 a year. 8 The respondent feels that adverts should occur every ...
3 The respondent watches TV for ... A 10 minutes.

B 15 minutes.
A relaxation. C 20 minutes.
B entertainment.
C information. 9 The respondent would like to attend special promotions if ...
A expenses are paid.
4 Every day the respondent watches TV for ...
B he is invited specially.
A 30 minutes-1 hour. C they are held locally.
B 1 hour-2 hours.
C more than 2 hours. 10 The respondent would like to receive ...
A no mail.
B requested mail.
C all mail.
SECTION 2 Questions 1 1 - 2 0
Questions 11-14
Circle FOUR letters A-G. Questions 17-20
Which FOUR activities of the Union are mentioned by the speaker? Write the appropriate letters A-C against Questions 17-20.
A raising money for good causes What are the locations of the following places in Radford?
B political campaigning
A part of the Metro Tower building
C running a newsagent's B in the main square in the centre of the town
D running a supermarket C some distance from the centre of the town
E providing cheap tickets
F helping with accommodation
G providing catering services
17 the hi-tech fitness centre
Questions 15 and 16 18 the ice rink
Circle TWO letters A-E. 19 the new cinema
Which TWO of the following can you get advice about from the Union? 20 the Theatre Royal
A immigration
B grants
C medical problems
D personal problems
E legal matters
Questions 21-23 What is Dr Simon's opinion on the following points?
Complete the notes below. Tick column A if he is in favour

Write NO MORE THAN THREE WORDS or A NUMBER for each answer, Tick column B if he has no strong opinion either way
Tick column C if he is against
DISSERTATION INFORMATION A B C
(27) Buying a computer

Hand-in date: (21)
(28) Reading previous year's dissertations
Length: (22) to words
(29) Using questionnaires as main research instrument
Extra programme offered on: (23)
(30) Interviewing tutors
Questions 24-26
DISSERTATION TIMETABLE
Date Action
31 January Basic bibliography
7 February (26)
February-March (25)
(26) to Write up work
21 May Hand in work

SECTION 4 Questions 31-40 37 Underground water supplies ...
A 18% of Australia's water.
Questions 31-37 B 4 8 % of Australia's water.
C 80% of Australia's water.

31 The driest continent is ... Questions 38-40

A Australia.
B Africa. Circle THREE letters A-E
C Antarctica.
Which THREE of the following uses of dam water are mentioned?
32 The evaporation rate in Australia is ... A providing water for livestock
A lower than Africa. B watering farmland
B higher than Africa. C providing water for industry
C about the same as Africa. D controlling flood water
E producing hydro-electric power
33 Rainfall in Australia hardly penetrates the soil because ...
A the soil is too hard.
B the soil is too hot.
C plants use it up.
34 In sandy soils water can ...

A evaporate quickly.
B seep down to rock.
C wash the soil away.
35 Water is mainly pumped up for ...

A people to drink.
B animals to drink.
C watering crops.
36 Natural springs are located ...

A in unexplored parts of Australia.
B quite commonly over all Australia.
C in a few areas of Australia.
ACADEMIC READING
LISTENING Reading Passage 1 Questions 1-13 20 NOT GIVEN
21 NO
Each question correctly answered scores 1 mark. CORRECT SPELLING NEEDED IN ALL 1 NO 22 NOT GIVEN
ANSWERS. ( Where alternative spellings are accented, these are stated in the Key.) 2 NO 23 YES
3 NO 24 YES
Section 1, Questions 1-10 Section 3, Questions 21-30 4 YES 25 YES
5 NOT GIVEN 26 NO
1 B 21 21 May or acceptable alternatives 6 NO
2 C 22 18,000-20,000 // 18-20,000 must have both 7 YES
3 A numbers (or in words) 8 (local) businesses
4 B 23 research methods NOT research 9 (work/working) schedule // rostering // 27 iv
5 both required for one mark, either order 24 (draft) plan roster(s) 28 vii
AE 25 (do/carry out/conduct) research 10 excessive 29 viii
6 both required for one mark, either order 26 March (to) May (both for one mark) 11 voluntary absence/absenteeism 30 iii
AC 27 A 12 twenty// 20 31 ii
7 both required for one mark, either order 28 A 13 communication 32 i
CE 29 C 33 x
8 B 30 B Reading Passage 2, Questions 14-26 34 B
9 C 35 B
10 B Section 4, Questions 31-40 14 c 36 E
15 F 37 A
31 C 16 E
Section 2, Questions 11-20 38 B
32 B 17 H 39 D
33 C 18 A 40 E
34 B 19 D
35 B
36 C If you score...
37 A
0-15 16-24 25-40
English before you take IELTS you take 1ELTS scores acceptable
0-17 18-25 26-40
an acceptable score under - score under examination acceptable score under
English before you take 1ELTS you take 1ELTS scores acceptable
LISTENING TEST-8
Test 4 SECTION 2 Questions 11-20
Questions 11 and 12
SECTION 1 Questions 1-10 11 At Rainforest Lodge there aren't any ...

A telephones or TVs.
Questions 1 and 2 B newspapers or TVs.
C telephones or newspapers.
Complete the notes below.
Write NO MORE THAN THREE WORDS for each answer. - 12 The guests are told to ...
A carry their luggage to the cabin.
MIC HOUSE AGENCY — REPAIRS B go straight to the restaurant.
C wait an hour for dinner.
Address: Apartment 2, (1) , Newton Questions 13-15

Length of lease: one year
Date moved in: (2) Complete the table below.
Questions 3-9 TOUR NAME DETAILS
Complete the table below. Orchid and Fungi walking tour

Write A if the repair will be done immediately.
B if the repair will be done during the following week.
C if the repair will be done in two or more weeks. Four-Wheel-Drive tour to the (13)
Item Problem When to be done

Fishing to catch lunch
washing machine leaking
cooker (3) (4) Crocodile Cruise departs at (14) daily
windows (5) B
flickers (7) (15) departs at sundown
(6)
(8) torn (9)
Question 10
Write NO MORE THAN THREE WORDS or A NUMBER for each answer.

Workman to call between (10) and
Questions 16-20 SECTION 3 Questions 21-30
Write NO MORE THAN THREE WORDS for each answer. Questions 21-25
What THREE items of. clothing does the speaker recommend for the rainforest? Circle the correct letters A-C.
16 21 These sessions with a counsellor are ...

A compulsory for all students.
17 B available to any students.
C for science students only.
18
22 The counsellor says that new students have to ...
Which TWO things in the rainforest does the speaker give a warning about?
A spend more time on the college premises.
19 B get used to working independently.
C work harder than they did at school.
20
23 John complains that the resource centre ...
A has limited opening hours.
B has too few resources.
C gets too crowded.
24 The counsellor suggests to John that...

A most other students can cope.
B he needs to study all the time.
C he should be able to fit in some leisure activities.
25 Before being able to help John the counsellor needs to ...

A talk with some of his lecturers.
B consult his tutor.
C get more information from him.
Questions 26-30 SECTION 4 Questions 31-40
Complete the notes below. Questions 31-35%. •
31 John was first interested in the subject because of something ...

WRITING
A he had witnessed.
B he had read about.
• Pay careful attention to the question C he had experienced.
• Leave time to (26) 32 The main research method was ...
A interviews.
LISTENING B questionnaires.
C observation.
• Try to (27) lectures 33 Which pie chart shows the proportion of men and women respondents?
• Check notes with (28)
READING
• Choose topics of (29) 34 How many respondents were there?
• Buy a good (30) A 50-100

B 100-150
C 150-200
35 The most common type of road rage incident involved ...

A damage to property.
B personal violence.
C verbal abuse.
Questions 36-40
Which group gave the following advice?
Tick Column A if it was mainly women. READING PASSAGE 1

Tick Column B if it was mainly men.
Tick Column C if it was both men and women. You should spend about 20 minutes on Questions 1-13 which are based on Reading Passage 1
below.
A B C
Example
Green Wave Washes Over Mainstream Shopping
Don't stop to ask directions. . V
Research in Britain has shown that green professional groups and those aged 35
(36) Avoid eye contact with other drivers. consumers' continue to flourish as a to 44.
significant group amongst shoppers. This Between 1990 and 1994 the
(37) Inform someone of your likely arrival time. suggests that politicians who claim proportion of consumers claiming to be
environmentalism is yesterday's issue unaware of or unconcerned about green
(38) Ensure car keys are ready when you return to the car. may be seriously misjudging the public issues fell from 18 to 10 per cent but the
mood. number of green spenders among older
(39) Leave plenty of space when parking. A report from Mintel, the market people and manual workers has risen
research organisation, says that despite substantially. Regions such as Scotland
(40) Keep all doors locked. recession and financial pressures, more have also caught up with the south of
people than ever want to buy England in their environmental concerns.
environmentally friendly products and a According to Mintel, the image of green
'green wave' has swept through consumerism as associated in the past
consumerism, taking in people with the more eccentric members of
previously untouched by environmental society has virtually disappeared. The
concerns. The recently published report consumer research manager for Mintel,
also predicts that the process will repeat Angela Hughes, said it had become
itself with 'ethical' concerns, involving firmly established as a mainstream
issues such as fair trade with the Third market. She explained that as far as the
World and the social record of average person is concerned
businesses. Companies will have to be environmentalism has not gone off the
more honest and open in response to boil'. In fact, it has spread across a much
this mood. wider range of consumer groups, ages
Mintel's survey, based on nearly 1,000 and occupations.
consumers, found that the proportion Mintel's 1994 survey found that 13 per
who look for green products and are cent of consumers are 'very dark green',
prepared to pay more for them has nearly always buying environmentally
climbed from 53 per cent in 1990 to friendly products, 28 per cent are 'dark
around 60 per cent in 1994. On average, green', trying 'as far as possible' to buy
they will pay 13 per cent more for such such products, and 21 per cent are 'pale
products, although this percentage is green' - tending to buy green products if
higher among women, managerial and they see them. Another 26 per cent are
ACADEMIC READING
LISTENING Reading Passage 1, Questions 1-13 20 YES

21 NOT GIVEN
1 YES 22 F
Each question correctly answered scores 1 mark. CORRECT SPELLING NEEDED IN ALL
2 NO 23 C
ANSWERS. ( Where alternative spellings are accepted, these are slated in the Key.)
3 YES 24 J
Section 1, Questions 1-10 Section 3, Questions 21-30 4 NOT GIVEN 25 I
5 NO 26 C
1 16 Rose Lane 21 B 6 NOT GIVEN
2 27(th) June or acceptable alternatives 22 B 7 B
3 door broken // broken door 23 A 8 B
4 C 24 C 9 C 27 Apollo (space) programme
5 no locks (on them) // need locks 25 C 10 honesty and openness 28 (early) next century
6 bathroom light 26 check (over) (your) work/errors // revise 11 consumers 29 7,000
7 A (work) 12 armchair ethicals 30 disease
8 kitchen curtains 27 record 13 social record 31 muscular dystrophy
9 B 28 (a) friend ACCEPT freind 32 cystic fibrosis
10 1 (pm) (and) 5 (pm) 29 general interest NOT interest Reading Passage 2, Questions 14-26 33 D
30 dictionary 34 C
Section 2, Questions 11-20 14 D 35 B
Section 4, Questions 31-40 15 B 36 C
11 B < 16 D 37 D
12 C 31 B 17 C 38 B
13 waterfall(s) // water fall(s) // water-fall(s) 32 A 18 NO 39 A
14 eleven/11.00//11 (am) 33 A 19 YES 40 A
15 Spotlight (tour) 34 B
35 C If you score...
36 B
37 A 0-14 15-23 24-40
38 C you are highly unlikely to get you may get an acceptable you are likely to get an
39 B an acceptable score under score under examination acceptable score under
40 C examination conditions and we conditions but we recommend examination conditions but
0-18 19-26 27-40
LISTENING TEST-9
Test 1
LISTENING

8
Listening
SECTON 2 Questions 11-20
Questions 11 and 12
11 Who is Mrs Sutton worried about?
……………………………………………..
12 What is the name for a group of family doctors working in the same building together?
………………………………………..
Questions 13-17
Write NO MORE THAN THREE WORDS OR A NUMBER for each answer.
Name of Health Number of doctors Other information Information about

Centre doctors
Dean End 13............................. Appointment system Dr Jones is good with
15............................. 16.............................
than South Hay patients.
Dr Shaw is good with
small children.
South Hay 14............................. Building less modern than Dr Williams helps people
Dean End with 17.............................
………………….
9
Test 1
Questions 18-20
Question 18
Write NO MORE THAN TWO WORDS OR A NUMBER.
Doctors start seeing patients at the Health Centre from........................o’clock.
Question 19
Choose TWO letters A-E.
Which TWO groups of patients receive free medication?

A people over 17 years old
B unemployed people
C non-UK residents
D people over 60 years old
E pregnant women
Question 20
Write NO MORE THAN TWO WORDS OR A NUMBER
The charge for one item of medication is about £..................................
10
Listening
Write NUMBERS AND/OR NO MORE THAN THREE WORDS for each answer.
11
Test 1
Questions 31-36
Choose the correct letters A-C.
31 Which column of the bar chart represents the figures quoted?
32 According to the speaker, the main cause of back pain in women is

A pregnancy.
B osteoporosis.
C lack of exercise.
33 As treatment for back pain the Clinic mainly recommends

A pain killers.
B relaxation therapy.
C exercise routines.
34 The back is different from other parts of the body because

A it is usually better at self-repair.
B a back injury is usually more painful.
C its response to injury often results in more damage.
35 Bed rest is advised

A for a maximum of two days.
B for extreme pain only.
C for pain lasting more than two days.
36 Being overweight
A is a major source of back pain.
B worsens existing back pain.
C reduces the effectiveness of exercise.
12
Listening
Questions 37-40
Choose the correct letters A—C.
Strongly Recommended Not

recommended in certain recommended
circumstances
A B C
Example Answer
B C
Diet if overweight [A]
37 Buy special orthopaedic

A B C
chairs
Example
Answer
Buy orthopaedic A C
[B]
mattresses
38 Buy shock-absorbing
inserts A B C
39 Wear flat shoes A B C
40 Buy TENS machine A B C
13
Answer key
TEST 1
LISTENING
Each question correctly answered scores 1 mark. Please note! CORRECT SPELLING NEEDED IN ALL
ANSWERS. ( Where alternative spellings are accepted these are stated in the key.)
Section 1, Questions 1-10

1 (the) city centre (itself) ACCEPT center Section 3, Questions 21-30
2 (£) 250 (pounds) (to) (£) (about) 500 (pounds) 21 Politics
3 (a) garden 22 (West) Africa
4 (£) 325 (pounds) 23 1990 to 1992 NOT 1993
5 (the) water (bill(s)) 24 Teach South
6 (the) telephone/phone (rental) 25 rural co(-)operative
7 Wednesday/Wed (afternoon) 26 Geography
8 (your) employer 27 (Form) 5/five/V
9 two/2 weeks’/wks’ // (a) fortnightV/fourteen/ 14 28 (very) homesick // missed (my/his) family //
days’ homesickness
10 (1/one) month(‘s) rent NOT one month 29 favourite subject ACCEPT favorite
30 (many) (useful) applications
11 (her) daughter (Anna) // Anna // Ana // (her) child Section 4, Questions 31—40
12 (a) practice // practices 31 A
13 (about) 6 // six (doctors) 32 B // osteoporosis
14 (about) 4 // four (doctors) 33 B // relaxation therapy
15 better // more efficient // faster 34 C // its response to injury often results in more
16 elderly // old // older damage
17 back problems/trouble // bad backs 35 A // for a maximum of two days
18 9 // nine (am) // 9.00 // nine/9 o’clock 36 B // worsens existing back pain
19 EITHER ORDER 37 B // Recommended in certain circumstances
B // unemployed people 38 A // Strongly recommended
E // pregnant women 39 B // Recommended in certain circumstances
20 (£) 5 // five (pounds) 40 C // Not recommended
If you score ...

0-17 18-27 28-40
English before you take IELTS. you take IELTS. scores acceptable.
149
LISTENING TEST-10
Test 2
LISTENING
Questions 1-5
Programme of Activities for First Day
Time Place Event

Example
1 ...................... Meet the Principal and staff
10.00
10.15 Talk by 2.......................
10.45 Talk by 3.......................
4....................... Classroom 5 5.......................test
30
Listening
Questions 6-10
Label the rooms on the map below.
Choose your answers from the box below and write them next to questions 6-10.
CL Computer Laboratory
DO Director’s Office
L Library
MH Main Hall
S Storeroom
SAR Self Access Room
SCR Student Common Room
SR Staff Room
31
Test 2
Questions 11-15
TYPE OF HELP EXAMPLES

FINANCIAL • grants
• 11 ........................................
• childcare
12 ........................................
• nurseries
ACADEMIC
• 13 .......................................
• using the library
• individual interests
14 ........................................
• 15 ........................................
32
Listening
Questions 16-20
Write NUMBERS OR NO MORE THAN THREE WORDS for each answer.
33
Test 2
Questions 21-24

21 At the start of the tutorial, the tutor emphasises the importance of
A interviews.
B staff selection.
C question techniques.
22 An example of a person who doesn’t ‘fit in’ is someone who

A is over-qualified for the job.
B lacks experience of the tasks set.
C disagrees with the rest of the group.
23 An important part of teamwork is having trust in your

A colleagues’ ability.
B employer’s directions.
C company training.
24 The tutor says that finding out personal information is

A a skill that needs practice.
B avoided by many interviewers.
C already a part of job interviews.
34
Listening
Questions 25-29
Question 30
Choose the correct letter A—C.
What is the tutor trying to do in the tutorial?
A describe one selection technique
B criticise traditional approaches to interviews
C illustrate how she uses personality questionnaires
35
Test 2
SECTION4 Questions 31-40
Questions 31 and 32
Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
Questions 33 and 34
Label the diagrams.
Introduction to Hat-Making
cut into centre and 33....................................the cut
stick flaps to 34.........................................of circle
36
Listening
Questions 35-37
Questions 38-40
Indicate who made the hats below. Write the appropriate letter A-E next to each name.
38 Theresa........................
39 Muriel........................
40 Fabrice........................
37
Answer key
TEST 2
LISTENING
Each question correctly answered scores 1 mark. Please note! CORRECT SPELLING NEEDED IN
ALL ANSWERS. ( Where alternative spellings are accepted, these are stated in the key.)
Section 1, Questions 1-10 Section 3, Questions 21-30

1 (the) Main Hall NOT Hall 21 B // staff selection
2 (the) Director (of) (Studies) // DOS 22 C // disagrees with the rest of the group
3 (the) Student(s) Advisor/Adviser 23 A // colleagues’ ability
4 eleven/11 o’clock //11.00 (am) 24 C // already a part of job interviews
5 placement/English (test) 25 selection (procedure)
6 L // Library 26-27 EITHER ORDER (the) (ancient) Chinese
7 MH // Main Hall (the) military // army
8 CL // Computer Laboratory 28 (almost) two thirds // f
9 SR // Staff Room 29 experts NOT expert
10 SCR // Student Common Room 30 A // describe one selection technique

11 (overseas)(student(s’)) (tuition) fees 31 secondary
12 (the) domestic (area) 32 14 // fourteen (year olds/years old)
13 (essay(s’)) deadlines NOT ressay(s) 33 overlap // overlapping ACCEPT over(-)lap //
14 social (life) over(-)lapping
15 outings // trips 34 underside // underneath // bottom NOT side
16 KOUACHI 35 on paper // in two dimensions
17 3269940 36 3/three(-)dimensional // 3(-)D
18 ten/10(am)-/to4/four(pm) 37 MUST STATE ALL THREE white, grey/gray,
19 (an) appointment(s) brown
20 waiting list 38 C
39 D
40 A
If you score...
0-17 18-27 28-40
151
LISTENING TEST-11
Test 3
LISTENING
54
Listening
Questions 11-13
MEMBERSHIP OF SPORTS CENTRE
Cost 11 £..............................per 12..............................
Where? 13.................................
When? 2 to 6 pm, Monday to Thursday
Bring: Union card
Photo
Fee
Questions 14-16
Always bring sports 14.................................when you come to 15.................................or use the

Centre’s facilities.
9 am to 10 pm on 16.................................
Opening hours
10 am to 6 pm on Saturdays
50% ‘morning discount’ 9 am to 12 noon on weekdays
55
Test 3
Questions 17-20
Look at the map of the Sports Complex below.
Label the buildings on the map of the Sports Complex.
Choose your answers from the box below and write them against Questions 17-20.
Arts Studio
Football Pitch
Tennis Courts
Dance Studio
Fitness Room
Reception
Squash Courts
56
Listening
Write NO MORE THAN THREE WORDS AND/OR NUMBER for each answer.
57
Test 3
SECTIO N 4 Questions 31-40
Questions 31-33
Write NO MORE THAN TWO WORDS for each answer.
"NEW" MEAT CAN BE COMPARED TO PROBLEM
kangaroo 31....................... 32.......................
crocodile chicken fatty

ostrich 33.......................
Questions 34-36
OSTRICH PRODUCT USE

Ostrich feathers • tribal ceremonial dress
• 34.......................
• decorated hats
Ostrich hide • 35.......................
Ostrich 36......................... • ‘biltong’
58
Listening
Questions 37-40
37 Ostrich meat
A has more protein than beef.
B tastes nearly as good as beef.
C is very filling.
38 One problem with ostrich fanning in Britain is

A the climate.
B the cost of transporting birds.
C the price of ostrich eggs.
39 Ostrich chicks reared on farms

A must be kept in incubators until mature.
B are very independent.
C need looking after carefully.
40 The speaker suggests ostrich farms are profitable because

A little initial outlay is required.
B farmed birds are very productive.
C there is a good market for the meat.
59
Answer key
TEST 3
LISTENING
Each question correctly answered scores 1 mark. Please note! CORRECT SPELLING NEEDED IN
ALL ANSWERS. ( Where alternative spellings are accepted these are stated in the key.)

1 Rajdoot 21 Anne Rea
2 Park View (Hotel) 22 (both) 16 (years old)
3 London Arms 23 Blind (Jigsaw) Puzzle NOT Jigsaw
4 208657 24 MUST BE IN ORDER 20 (cm) 50 (cm) 2.5 (cm)
5 no/non(-)smoking section/area // 2 and a half (cm)
6 Lentil curry 25-27 IN ANY ORDER safe for children (it’s)
7 fifty pound(s)/£50 deposit // deposit (of) £50/fifty educational price (is) good // inexpensive // not
pound(s) expensive // cheap (price) // (is) good price
8 choose/decide (on)/select (the) menu 28 electrics NOT electric
9 4 November 29 plastic pieces // in plastic NOT pieces
ALTERNATIVE FORMS ACCEPTED 30 1 July
10 (the) Newsletter ALTERNATIVE FORMS ACCEPTED

11 (£)9.50 31 rabbit (meat)
12 year // annum NOT annual 32 (rather) tough
13 reception NOT Sports Centre 33 beef
14 card 34 (ladies’) (feather) fans
15 book 35 (delicate) (fine) (good quality) leather
16 weekdays 36 meat
17 Reception (Area) 37 A // has more protein than beef
18 Dance Studio 38 C // the price of ostrich eggs
19 Squash Courts 39 C // need looking after carefully
20 Fitness Room 40 B // farmed birds are very productive
If you score ...

0-14 15 25 26-40
153
LISTENING TEST-12
Test 4
LISTENING
Questions 1 and 2
Questions 3-5
Label the map. Choose your answers from the box below. Write the appropriate letters A-E on the
map.
A State Bank
B St George’s Hospital
C Garage
D Library
E University
76
Listening
Questions 6-10
Gift for Susan Gift for baby
What will they buy? 6......................................... 7........................................
Where will they buy the gifts? 8......................................... 9........................................
Approximate prices? $15 10 $...................................
77
Test 4

For the recommendation column, write
A You must buy this.
B Maybe you should buy this.
C You should never buy this.
Name Advantage(s) Disadvantage(s) Recommendation
Unbreakable • Contains no
Vacuum Flask 11..........................
• Expensive
• Steel guaranteed
• Leaves 13 ………. B
for 20 years
..............
• Keeps warm for
12..........................
Whistle Key • Press-button light • Unpleasant noise

Holder useful for finding • Doesn’t work
16 ....................
keyhole through
• 14.......................... 15..........................
Army Flashlight • Useful for

(squeeze light) 17..........................
• Has 19.................. C
• Works
18..........................
Decoy Camera (to • Realistic • Difficult to fix

A
trick burglars) 20.......................... onto wall
78
Listening
SEC TIO N 3 Questions 21-30
Questions 21-23
Choose the correct letters A—C.
21 Amina’s project is about a local

A school.
B hospital.
C factory.
22 Dr Bryson particularly liked

A the introduction.
B the first chapter.
C the middle section.
23 Amina was surprised because she

A thought it was bad.
B wrote it quickly.
C found it difficult to do.
Questions 24-26
What suggestions does Dr Bryson make? Complete the table as follows.
Write A if he says KEEP UNCHANGED

Write B if he says REWRITE
Write C if he says REMOVE COMPLETELY
Example Answer
Section headings B
Information on housing 24 .................
Interview data 25 .................
Chronology 26 .................
79
Test 4
Questions 27-30
80
Listening
Questions 31-34
Write NUMBERS AND/OR NO MORE THAN FOUR WORDS for each answer.
31 Between what times is the road traffic lightest?

………………………………………………………………………………………………..
32 Who will notice the noise most?
………………………………………………………………………………………………..
33 Which day of the week has the least traffic?
………………………………………………………………………………………………..
34 What will be the extra cost of modifying houses?
………………………………………………………………………………………………..
Question 35
Choose the correct letter A-D.
The noise levels at the site can reach

A 45 decibels.
B 55 decibels.
C 67 decibels.
D 70 decibels.
81
Test 4
Questions 36-38
Complete the table showing where devices used in reducing noise could befitted in the houses.
Write: W for walls

D for doors
C for ceilings
Example Answer
acoustic seals D
36 double thickness plaster board
37 mechanical ventilation
38 air conditioning
Questions 39 and 40
Choose the correct letters A-D.
39 Which is the correct construction for acoustic double glazing?
82
Listening
40 What is the best layout for the houses?
83
Answer key
TEST 4
LISTENING
Each question correctly answered scores I mark. Please note! CORRECT SPELLING NEEDED IN
ALL ANSWERS, (Where alternative spellings are accepted, these are stated in the key.)

1 4.25 // 4 1/4 // four and (a) quarter 21 B // hospital
2 46 // forty-six 22 C // the middle section
3 A // State Bank 23 C // found it difficult to do
4 D // Library 24 C // remove completely
5 C // Garage 25 B // rewrite
6 (a) (box) (of) chocolates 26 C // remove completely
7 (a) (soft) toy // (a) teddy (bear) // (a) bear 27 Sight and Sound
8 (at the) market(s) 28 Support Tutor NOT Tutor
9 (at the) market(s) 29 proof reading // proof read
10 ($)35/thirty-five (dollars) 30 10 July
ALTERNATIVE FORMS ACCEPTED
11 glass
12 eighteen/18 hours/hrs 31 7.30pm (to/and) 5.30am NOT 7.30 to 5.30
13 (a) (strange) taste 32 housewives // housewifes
14 (the) small size // small // (the) size 33 Sunday(s)
15 metal 34 (about) $25,000/twenty-five thousand dollars
16 A NOT 25,000
17 outside/outdoor activities // outdoors 35 C // 67 decibels
18 underwater // under/beneath water 36 C // for ceilings
19 (a) weak light 37 W // for walls
20 flashing light 38 C // for ceilings
39 D
40 C
If you score ...

0-15 16-26 27-40
155
LISTENING TEST-13
Test 1
X LISTEN IN GX
SE C T I ON 1 Questions 1–10
Questions 1–4
NOTES ON SOCIAL PROGRAMME

Example Answer
Number of trips per month: 5
………
Visit places which have:
• historical interest
• good 1 ……………………………
• 2 …………………………………
Cost: between £5.00 and £15.00 per person
Note: special trips organised for groups of 3 ………………

people
Time: departure – 8.30 a.m.
return – 6.00 p.m.
To reserve a seat: sign name on the 4 ……………… 3 days in advance
10
Listening
Questions 5–10
WEEKEND TRIPS
Place Date Number of seats Optional extra
St Ives 5 ............................. 16 Hepworth Museum
London 16th February 45 6 .............................
7 ............................. 3rd March 18 S.S. Great Britain
Salisbury 18th March 50 Stonehenge
Bath 23rd March 16 8 .............................
For further information:

Read the 9 ............................. or see Social Assistant: Jane 10 .............................
11
Test 1
Questions 11–13
Complete the sentences below.
RIVERSIDE INDUSTRIAL VILLAGE

11 Riverside Village was a good place to start an industry because it had water, raw
materials and fuels such as …………………… and …………………… .
12 The metal industry was established at Riverside Village by …………………… who lived
in the area.
13 There were over …………………… water-powered mills in the area in the eighteenth
century.
12
Listening
Questions 14–20
Label the plan below.
The
17 ...............
The Engine
Room
The Grinding
Shop The
18 .............
The
19 .......
River
The
Yard
The Stables
20 ................
for the
The
workers Works
Office
Car Park
The The
16 ................ 15 ................
Entrance
Toilets
14 ................ Road
13
Test 1
Questions 21 and 22
Choose the correct letter, A, B or C.
Example
Melanie could not borrow any books from the library because
A the librarian was out.
B she didn’t have time to look.
C the books had already been borrowed.
21 Melanie says she has not started the assignment because

A she was doing work for another course.
B it was a really big assignment.
C she hasn’t spent time in the library.
22 The lecturer says that reasonable excuses for extensions are

A planning problems.
B problems with assignment deadlines.
C personal illness or accident.
14
Listening
Questions 23–27
What recommendations does Dr Johnson make about the journal articles?
Choose your answers from the box and write the letters A–G next to questions 23–27.
A must read
B useful
C limited value
D read first section
E read research methods
F read conclusion
G don’t read
Example Answer
Anderson and Hawker: A
............
Jackson: 23 ……………………
Roberts: 24 ……………………
Morris: 25 ……………………
Cooper: 26 ……………………
Forster: 27 ……………………
15
Test 1
Questions 28–30
Label the chart below.
Choose your answers from the box below and write the letters A–H next to questions 28–30.
Population studies
Reasons for changing
g g
accommodation
100
C 30 ……
90
28 ……
80
29 ……
70
60
E
50
40
G
30
20
10
0
1 2 3 4 5 6
Possible reasons
A uncooperative landlord
B environment
C space
D noisy neighbours
E near city
F work location
G transport
H rent
16
Listening
S E C T I ON 4 Questions 31–40
THE URBAN LANDSCAPE

Two areas of focus:
• the effect of vegetation on the urban climate
• ways of planning our 31 …………………… better
Large-scale impact of trees:

• they can make cities more or less 32 ……………………
• in summer they can make cities cooler
• they can make inland cities more 33 ……………………
Local impact of trees:

• they can make local areas
– more 34 ……………………
– cooler
– more humid
– less windy
– less 35 ……………………
Comparing trees and buildings
Temperature regulation:
• trees evaporate water through their 36 ……………………
• building surfaces may reach high temperatures
Wind force:
• tall buildings cause more wind at 37 …………………… level
• trees 38 …………………… the wind force
Noise:
• trees have a small effect on traffic noise
• 39 …………………… frequency noise passes through trees
Important points to consider:

• trees require a lot of sunlight, water and 40 …………………… to grow
17
LISTENING TEST-14
Test 2
X LISTEN IN GX
Questions 1–5
Example
How long has Sally been waiting?
A five minutes
B twenty minutes
C thirty minutes
1 What does Peter want to drink?

A tea
B coffee
C a cold drink
2 What caused Peter problems at the bank?
A The exchange rate was down.
B He was late.
C The computers weren’t working.
3 Who did Peter talk to at the bank?
A an old friend
B an American man
C a German man
4 Henry gave Peter a map of
A the city.
B the bus routes.
C the train system.
5 What do Peter and Sally decide to order?
A food and drinks
B just food
C just drinks
34
Listening
Questions 6–8
Complete the notes below using words from the box.
Art Gallery
Cathedral
Castle
Gardens
Markets
Tourist attractions open all day: 6 ………………………… and Gardens
Tourist attractions NOT open on Mondays: 7 ………………………… and Castle
Tourist attractions which have free entry: 8 ………………………… and Markets
Questions 9 and 10
9 The first place Peter and Sally will visit is the ..………………………… .
10 At the Cathedral, Peter really wants to ………………………………… .
35
LISTENING TEST-15
LISTENING TEST-16
LISTENING TEST-17
LISTENING TEST-18
LISTENING TEST-19
LISTENING TEST-20
LISTENING TEST-21
LISTENING TEST-22
LISTENING TEST-23
LISTENING TEST-24
LISTENING TEST-25
LISTENING TEST-26
LISTENING TEST-27
LISTENING TEST-28
LISTENING TEST-29
LISTENING TEST-30
LISTENING TEST-31
LISTENING TEST-32
LISTENING TEST-33
facebook.com/IELTSVN - Improve your IELTS score LISTENING TEST-34
LISTENING TEST-35
LISTENING TEST-36
LISTENING TEST-37
http://www.ipassielts.com/ielts_training/free_practice/listening/audio/listening_exercise_1_living_in_easthill
Questions 1 to 5
Complete the notes below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
• Cheapest accommodation is in 1......................... flat.
• Look on 2............................ for studio flats.
• New requirement from landlords – show documents about your 3..........
• Check if 4............. and ........... are included in rent.
• Best to buy 5.......................bus pass.
Questions 6-10
Complete the table below. Write NO MORE THAN THREE WORDS AND/OR A NUMBERfor each answer.
Blooms Leisure Club Good Life Centre
For non-members Guided tour available 6..........for free
Café 7................members get 10% discount Closed at present
Equipment Wide range of machines Machines arranged for doing8............
Facilities Full-size swimming pool is now9.............. All-weather tennis courts; small pool
Support Personal trainer always available Consult qualified trainers10.................... only

http://www.ipassielts.com/ielts_training/free_practice/listening/audio/listening_exercise_2_travel
Section 2: Questions 11 to 20
Questions 11 to 18
11. What did the speaker’s friend say about his volunteering and travel experience?
1. He felt part of the community he visited.
2. It was a cheap way to travel a long distance.
3. The training he received on the trip was very useful.
12. The recent survey shows that increasingly travellers want
1. to avoid standard tourist destinations.
2. to have more contact with local people.
3. to feel that they can contribute something.
13. What does the speaker recommend in a ‘voluntouring’ trip?
1. combining different activities
2. learning the language before you go
3. making sure the climate suits you
14.The speaker says you should think about your interests and
1. how long the trip will last
2. who else will go on the same trip
3. what skills you can offer on the trip
15. The speaker says an important benefit of 'voluntourism' for the traveller is
1. learning about local customs
2. being looked after by local people
3. travelling by local transport
16. The speaker recommends getting a business to sponsor your 'voluntourism' trip
1. because it saves money which you can donate to local people
2. because local people will take you more seriously
3. because businesses are interested in local markets.

17. Why does the speaker say trips that combine work and holidays are a good idea?
1. They encourage travellers to go back to the places they visit
2. They mean travellers visit places they would not otherwise
3. They reduce the damage travellers cause to the environment
18. What criticism was made in a recent newspaper article about 'voluntourism'?
1. The trips are too short to provide meaningful experiences.
2. People only go on the trips because it is fashionable at present
3. None of the money volunteers pay reaches the local communities
Questions 19 and 20
For each question 19 and 20, choose TWO letters, A-F
19. Which TWO things should you check when researching possible ‘voluntourism’ trips?
1. the size of the group of volunteers
2. what qualifications are needed
3. how long the scheme has been running
4. the history of the country
5. who your family can contact
6. what insurance cover is included
20. Which TWO things should you always take on any ‘voluntourism’ trip?
1. journal
2. phrasebook
3. medical supplies
4. credit card
5. camera
6. gifts
http://www.ipassielts.com/ielts_training/free_practice/listening/audio/listening_exercise_3_1st_year_students
Section 3: Questions 21 – 30
Questions 21 – 24
Questions 21 and 22. Choose TWO letters, A-E.
Which TWO courses had Jill considered to be interesting when choosing a course?
1. archaeology
2. architecture
3. business administration
4. industrial design
5. information management
Which TWO aspects of student life does Desmond find difficult?
1. prioritising tasks
2. controlling finances
3. getting information from lectures
4. working silently in the library
5. getting to know other students
Questions 25 – 30
Who will do the following tasks?
1. Desmond
2. Jill
3. both Desmond and Jill
Write the correct letter, A, B or C next to questions 25-30.
25. Design experiment structure

26. Get advice from statistics tutor
27. Compare examples of previous research
28. Investigate possible support from IT Section
29. Organise focus groups
30. Speak at presentation
http://www.ipassielts.com/ielts_training/free_practice/listening/audio/listening_exercise_4_nature_focus
Section 4: Questions 31 – 40
Questions 31 – 40
Complete the sentences below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer
River Turtles
Nesting habits
31. The arrau turtle’s shell is approximately .................long.

32. A female arrau deposits at least ....................every night.
33. River terrapins make a noise similar to ...................
34. Male river terrapins’ heads change ....................in the breeding season.
Threats
35 Alexander von Humboldt estimated that ..............................jars of oil were produced at Rio Orinoco.
36. River terrapins used to be protected by a system of .................. for egg collectors.
37. River turtles are used in traditional ............................ in Asia.
38. River turtles can reproduce for several ........................if they are unharmed.
Farming as a solution?
39. Turtle farmers are encouraged not to sell turtles until they are .....................
40. It is uncertain whether turtle farming will be successful in ..................... terms.
Part 1 – Answer key Part 2 - Answer Key
1. shared 11. A
2. newhome.com 12. C
3. employment 13. A
4. sheets/towels 14. C
5. 90-day/ninety-day 15. A
6. two/2 fitness classes 16. B
7. gold card 17. A
8. special routines 18. B
9. heated 19. C and E
10. by appointment 20. A and C
Part 3 - Answer Key Part 4 – Answer Key
21 and 22. C and D (in any order) 31. 75 cm
23 and 24. A and D (in any order) 32. 70 eggs
25. A 33. drums
26. A 34. colo(u)r 35. 5,000

36. licenc/ses
27. C
37. medicine
28. B
38. decades
29. B
39. mature
30. B
40. economic
LISTENING TEST-38
IELTS BUDDY Listening Test-1
SECTION 1
Online IELTS Listening Test Questions 1-10
Questions 1-4
Complete the notes below:
NOTES ON SPORTS CLUB
Example answer:
Name of club: ..........Kingswell
Facilities available:
Golf:
1
2
Classes available:
Kick-boxing
3
Additional facility:
4 (restaurant opening soon)
Questions 5-8
Complete the table below:
Write NO MORE THAN TWO NUMBERS for each answer.
MEMBERSHIP SCHEMES
Type Use of Cost of classes Times Joining fee Annual

facilities subscription fee
GOLD All Free Any time £250

5. £
SILVER All £225 £300

6. £ From 7.
to
BRONZE Restricted £3 From 10.30 to 3.30 £50

8. £
weekdays only
Question 9 and 10
Complete the sentences below:
Write ONE WORD ONLY for each answer.
9. To join the centre, you need to book an instructor’s .
10. To book a trial session, speak to David . (0458 95311).

SECTION 2
Questions 11-16
What change has been made to each part of the theatre?
Choose SIX answers from the box and write the correct letter, A-G, next to questions
11-16.
RIVENDEN CITY THEATRE
A. doubled in number
B. given separate entrance
C. reduced in number
D. increased in size
E. replaced
F. strengthened
G. temporarily closed
Part of the theatre
11. box office.............................

12. shop.....................................
13. ordinary seats.......................
14. seats for wheelchair users......
15. lifts.......................................
16. dressing room.......................
Questions 17-20
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Play Dates Starting time Tickets available Price
Royal Hunt October 13th to 20. £

18. For 19.
of the Sun
pm
and
17.
SECTION 3
Questions 21
Choose the correct letter; A, B or C.
21. What is Brian going to do before the course starts?
A. attend a class
B. write a report
C. read a book
Questions 22-25
College Facility Information
Refectory
inform them 22. about special dietary
requirements
long waiting list, apply now

23.
Careers advice drop-in centre for information
Fitness centre
reduced 24. for students
Library Includes books, journals, equipment room containing audio-visual

materials
Computers
ask your 25. to arrange a password with the
technical support team
Questions 26-30
Complete the summary below.
Business Centre
This Business Resource Centre contains materials such as books and manuals to be
used for training. It is possible to hire 26 and 27 .
There are materials for working on study skills (e.g. 28 ) and other
subjects include finance and 29 .
30 membership costs £50 per year.

SECTION 4
Questions 31-37
Social History of the East End of London
Period Situation
1st-4th centuries
Produce from the area was used to 31 the
people of London.
5th-10th centuries New technology allowed the production of goods made

of 32 and .
11th century
Lack of 33 in the East End encouraged the
growth of businesses.
16th century Construction of facilities for the building

of 34 stimulated international trade.
Agricultural workers came from other parts

of 35 to look for work.
17th century Marshes were drained to provide land that could

be 36 on.
19th century Inhabitants lived in conditions of

great 37 with very poor sanitation.
Questions 38-40
Choose THREE letters, A-G
Which THREE of the following problems are mentioned in connection with 20th
century housing in the East End?
A. unsympathetic landlords
B. unclean water
C. heating problems
D. high rents
E. overcrowding
F. poor standards of building
G. houses catching fire
IELTS BUDDY Listening Test – 1 Answers
1. (a) Keep-fit (studio) 21. A

2. swimming 22. in advance
3. yoga (classes) 23. nursery
4. (a) salad bar 24. annual fee
5. 500 25. tutor
6. 1 26. laptops (OR printers)
7. 10 (am), 4.30 (pm) 27. printers (OR laptops)
8. 180 28. report writing
9. assessment 29. marketing
10. Kynchley 30. Individual

31. feed
11. B 32. metal / leather (IN ANY
12. G ORDER)
13. C 33. restrictions
14. A 34. ships
15. E 35. England
16. D 36. built
17. (October (the)) 19th 37. poverty
18. 7 IN ANY ORDER:
19. Monday, Thursday 38. C
20. 18 39. E
40. F
LISTENING TEST-39
IELTS BUDDY LISTNING TEST-2
SECTION - 1
You are going to hear a conversation between a hotel receptionist and a customer
who has come to make a booking.
An example has been done for you.
Before starting the IELTS listening test part 1 practice, take 30 seconds to look at
questions 1-6.
When you have done that, start the recording and answer questions 1-6:
Question 1-6
Hotel Information
Example answer
Name of accommodation: (0) Carlton Hotel
Length of stay: 3 nights
Ages of children: (1)

Rooms available: Two en-suites at £270
Price inclusive of: (2)

Payment method: credit card
Name: Michael (3)
Date of birth: (4) 1968

Address: 273, Stanton Court, London.
Post code: (5)
Telephone: 08773 (6)

Now pause the recording. You have 30 seconds to look at questions 7-10.
Questions 7-10
Transport Options
Mode of
Cost Arrangements Travel time to town
Transport
Approximately
Taxi Pick up from the hotel 10 minutes
(7) £
Bus £2 per person Walk down Oak Tree (8) 15 minutes
Walking -------- Walk through (9) (10)

SECTION -2
11 The company expanded in
A 2000
B 2007
C 2014
12 The number of permanent staff is
A 75
B 90
C 150
13 Most volunteers join the program
A in Winter
B in July
C when it is best for them
14 Time Abroad receives all its income from
A partner organisations
B volunteers
C the government
Volunteering Benefits
Activity
Opportunity
Helping with English Significantly improve

English
Teaching the(16) of many
(15) children and adults
Promoting sustainable and - Promote (18) farming

Agriculture and methods
Farming
(17) farming
- educate local communities
- Helping the vet - Amazing insights into the country
Veterinary with(19) - See a lot of fascinating animals

Medicine
- Joining the vet on home - Gain a greater ((20) of
visits the difficulties in the country
SECTION - 3
You will hear a woman asking a tutor for more information about a Media Studies
course at a university.
Questions 21 - 23
Choose the correct letter A, B or C.
21 How long did Louise work at a radio station?
A 2 years
B 4 years
C 6 years
22 Why does Louise want to do a Masters?
A To get a promotion in her current job

B To go into TV
C Employers like post-graduate qualifications
23 How long will it take to do the Masters part-time rather than the modular route?
A 18 months
B 3 years
C 4 years
Questions 24 and 25
Choose TWO letters A-F.
Which two things must Louise have to join the course?
A A bachelor's degree
B Work experience
C Either a bachelor's degree or work experience
D Research experience
E A completed thesis
F Motivation
Questions 26-30
Fees and Funding

The fees are (26) per year to do the course part-time. The university
has a (27) it can use to fund the most suitable students. You must have
a (28) in place before you can get any funding. The details on funding
can be found on the (29) . That will also have information on eligibility,
help available, and (30) .
SECTION -4
Questions 31 – 35
Complete the sentences below Write ONE WORD ONLY for each answer
31. Indian Railways is owned and by the government of India.
32. There are more than million people working for Indian Railways
33. The of the railways from 1857 occurred under Robert Maitland
Brereton.
34. The joining of the East Indian Railway with the Great Indian Peninsula Railway
led to a network of kilometres.
35. The route from Bombay to Calcutta, opened in 1870, was an for
the book Around the World in 80 days.
Questions 36-40
Complete the table below
Write NO MORE THAN TWO WORDS for each answer
Period Situation
1875 - 1899 The network radiated inward from (36) , Madras, and Calcutta
It was not long before various independent kingdoms had their

1900 - 1906
own (37) .
When the war finished the railways were suffering

1907 - 1919
from (38) and
1920 - 1938 Between 1920 and 1929, the railways had a (39) of around
£687 million
The rolling stock that was moved to the Middle East included locomotives
1939 - 1946
and (40)
Answer Key
Section -1 Section -2
1. 9 and 12 / nine and twelve
11. B
2. tax
12. C
3. Fernsby
13. C
4. 15 (th) October / 15th of October
14. B
5. WC2D 5JB / wc2d 5jb
15. conversation
6. 879456
16. learning experience
7. 15 / fifteen
17. responsible
8. Avenue
18. organic
9. the (nice) park
19. sick animals
10. 30 minutes
20. understanding
Section -3 Section -4
21. A 31. operated
22. C 32. 1.4
23. B 33. expansion
24. C 34. 6400 / 6,400
25. F 35. inspiration
26. £2400 / 2400 pounds 36. Bombay
27. (certain) budget 37. rail(way) systems
28. firm offer 38. disrepair / collapse (IN ANY ORDER)
29. university website 39. capital value
30. how to apply 40. coaches
LISTENING TEST-40
IELTS BUDDY LISTNING TEST - 3

SECTION - 1
You will hear a tourist talking to a London Tour Company in order to organise a tour
of the popular sights of London.
Questions 1 - 5
Customer Details:
They will be coming to London on (1)
He's going with his sister and his (2)
Tour Details:
Bus Tour
The cost is (3) £ for adults and(4) £ for children
Tours start at 7am and finish at (5)
Questions 6-8
Choose TWO letters A-G.
6-8. Which three places does the tourist decide he's likely to see?
A Buckingham Palace
B Big Ben
C Harrods
D Houses of Parliament
E Hyde Park
F St Paul's Cathedral
G London Eye
Questions 9-10
9. How will the tourist buy the tickets?
A By phone
B Online
C On the bus
10. How long before he leaves should he buy his tickets?
A 1 week
B 6 weeks
C 3 months
SECTION - 2
You will hear Dan Saunders, a wildlife expert, giving a talk about Pandas.
Questions 11-12
11. Each day, pandas need to eat:
A Very little nutrition

B 12-38 kg of bamboo
C 330 pounds of bamboo
12. If pandas are cared for away from the wild, they can live for approximately:
A 6 months
B 14-20 years
C 30 years
Questions 13-14
Select two things that are endangering pandas:
A Public awareness
B Ecotourism
C Poaching
D Other wildlife
E Building of roads and railroads
Questions 15-16
Write NO MORE THAN THREE WORDS AND / OR A NUMBER.
15. What proportion of the panda population in China is protected by reserves?
16. What did the WWF create which encouraged people to support pandas?
Questions 17 - 20
Write NO MORE THAN ONE WORD AND / OR A NUMBER.
Reasons that pandas may not be worth saving:
They are extremely (17) to look after
They have a diet that is not (18)

They get sick easily and are hard to breed
Reasons that pandas should not be allowed to die out:
They are in danger because (19) are damaging the forests

We should protect their homes because other animals live there
The number of pandas in the wild is (20) so they will not become
extinct
SECTION - 3
You will hear a university tutor talking to two students about problems they are
having with a business studies project.
Questions 21 - 22
21 What is the problem that the students are having with the project?
A The readings are too difficult

B The readings are not interesting
C The project is taking too long
22 When can extensions be granted?
A Problems with planning

B Illness or accidents
C Scheduling issues
Questions 23-27
What main problem do the students suggest each company has. Match the company
to the problem. The first has been done for you.
Choose your answers from the box and write the letters A–G next to questions 23–
27.
A knowledge about their customers

B long-term gain
C competition
D customer satisfaction
E employees
F external factors
Example
E. Stacks Stationary
23. Princeton Windows
24. MK Cars
25. Lakeside Golf

26. Bryson's Meats
27. Mojo's Music Shop
Questions 28-30
Which opinion does each person express about Mojo's Music?
Choose your answers from the box and write the letters A-F next to questions 28-30.
A It has good managers

B It has been operating for too long
C There aren't enough music shops
D It needs more innovative marketing
E It will close down in the end
F It has a good long-term future
28. Sarah
29. John
30. Neil
SECTION - 4
Questions 31-40
Behaviour of Dolphins
- almost 40 species of dolphin
- found (31)
- usually in shallower seas
- carnivores
SOCIALISING
- very sociable and live in pods
- super-pods may have more than (32) dolphins
- have strong social bonds
- help other animals - Moko helped a whale and calf escape from (33)
- have been known to assist swimmers
CULTURE
- discovered in May 2005 that young bottlenose dolphins learn to(34)
- dolphins pass knowledge from mothers to daughters, whereas primates pass

to (35)
AGGRESSION
- dolphins may be aggressive towards each other
-Like humans, this is due to disagreements over (36) and competition for
females
- Infanticide sometimes occurs and the killing of porpoises
FOOD
- dolphins have a variety of feeding methods, some of which are(37) to

one population
- Methods include:
• herding
• coralling
• (38) or strand feeding
• whacking fish with their flukes
PLAYING
- have a variety of playful activities
- common behaviour with an object or small animal include:
• carrying it along
• passing it along
• (39) away from another dolphin
• throwing it out the water
- may harass other animals
- playful behaviour may include other (40) such as humans

ANSWER KEY
SECTION-1 SECTION - 2
1. 10th / 10 July 11. B
2. parents 12. C
3. 29 13. C / E
4. 14 14. C / E
5. 6pm 15. 61% / sixty-one per cent
6. B (Q6-8 can be in any order) 16. (a/an) logo / an exellent logo
7. D 17. expensive
8. G 18. (very) nutritious
9. B 19. humans
10. A 20. increasing
SECTION - 3 SECTION-4
21. C 31. worldwide
22. B 32. 1000 / one thousand
23. B 33. shallow water
24. A 34. use tools
25. D 35. both sexes
26. F 36. companions
27. C 37. exclusive
28. F 38. beach
29. E 39. taking it
30. D 40. (animal) species

LISTENING TEST-41
IELTS BUDDY LISTNING TEST- 4
SECTION - 1
Questions 1 to 5
Complete the notes below. Write NO MORE THAN TWO WORDS AND/OR A
NUMBER for each answer.
• Cheapest accommodation is in 1......................... flat.

• Look on 2............................ for studio flats.
• New requirement from landlords – show documents about
your 3..........
• Check if 4............. and ........... are included in rent.
• Best to buy 5.......................bus pass.
Questions 6-10
Complete the table below. Write NO MORE THAN THREE WORDS AND/OR A
Blooms Leisure Club Good Life Centre
For non-
Guided tour available 6..........for free
members
7................members get 10%

Café Closed at present
discount
Machines arranged for doing

Equipment Wide range of machines
8............
Full-size swimming pool is now

Facilities All-weather tennis courts; small pool
9..............
Consult qualified
Support Personal trainer always available
trainers10.................... only
SECTION – 2
Questions 11 to 18
11. What did the speaker’s friend say about his volunteering and travel experience?
1. He felt part of the community he visited.

2. It was a cheap way to travel a long distance.
3. The training he received on the trip was very useful.
12. The recent survey shows that increasingly travellers want
1. to avoid standard tourist destinations.

2. to have more contact with local people.
3. to feel that they can contribute something.
13. What does the speaker recommend in a ‘voluntouring’ trip?
1. combining different activities

2. learning the language before you go
3. making sure the climate suits you
14.The speaker says you should think about your interests and
1. how long the trip will last

2. who else will go on the same trip
3. what skills you can offer on the trip
15. The speaker says an important benefit of 'voluntourism' for the traveller is
1. learning about local customs

2. being looked after by local people
3. travelling by local transport
16. The speaker recommends getting a business to sponsor your 'voluntourism' trip
1. because it saves money which you can donate to local people

2. because local people will take you more seriously
3. because businesses are interested in local markets.
17. Why does the speaker say trips that combine work and holidays are a good
idea?
1. They encourage travellers to go back to the places they visit

2. They mean travellers visit places they would not otherwise
3. They reduce the damage travellers cause to the environment
18. What criticism was made in a recent newspaper article about 'voluntourism'?
1. The trips are too short to provide meaningful experiences.

2. People only go on the trips because it is fashionable at present
3. None of the money volunteers pay reaches the local communities
Questions 19 and 20
For each question 19 and 20, choose TWO letters, A-F
19. Which TWO things should you check when researching possible ‘voluntourism’
trips?
1. the size of the group of volunteers

2. what qualifications are needed
3. how long the scheme has been running
4. the history of the country
5. who your family can contact
6. what insurance cover is included
20. Which TWO things should you always take on any ‘voluntourism’ trip?
1. journal
2. phrasebook
3. medical supplies
4. credit card
5. camera
6. gifts
SECTION - 3
Questions 21 – 24
Which TWO courses had Jill considered to be interesting when choosing a course?
1. archaeology
2. architecture
3. business administration
4. industrial design
5. information management
Which TWO aspects of student life does Desmond find difficult?
1. prioritising tasks
2. controlling finances
3. getting information from lectures
4. working silently in the library
5. getting to know other students
Questions 25 – 30
Who will do the following tasks?
1. Desmond
2. Jill
3. both Desmond and Jill
Write the correct letter, A, B or C next to questions 25-30.
25. design experiment structure

26. get advice from statistics tutor
27. compare examples of previous research
28. investigate possible support from IT Section
29. organise focus groups
30. speak at presentation
SECTION – 4
Questions 31 – 40
Complete the sentences below. Write NO MORE THAN TWO WORDS AND/OR A
NUMBER for each answer
River Turtles
Nesting habits
31. The arrau turtle’s shell is approximately .................long.

32. A female arrau deposits at least ....................every night.
33. River terrapins make a noise similar to ...................
34. Male river terrapins’ heads change ....................in the breeding season.
Threats
35 Alexander von Humboldt estimated that ..............................jars of oil were

produced at Rio Orinoco.
36. River terrapins used to be protected by a system of .................. for egg
collectors.
37. River turtles are used in traditional ............................ in Asia.
38. River turtles can reproduce for several ........................if they are unharmed.
Farming as a solution?
39. Turtle farmers are encouraged not to sell turtles until they are .....................
40. It is uncertain whether turtle farming will be successful in ..................... terms.
LISTENING TEST-43
Candidate Number
Candidate Name ______________________________________________
International English Language Testing System
Listening
Practice test 40 minutes
Time 40 minutes
Instructions to candidates
Do not open this question paper until you are told to do so.
Write your name and candidate number in the spaces at the top of this page.
Listen to the instructions for each part of the paper carefully.
Answer all the questions.
While you are listening, write your answers on the question paper.
You will have 10 minutes at the end of the test to copy your answers onto the separate
answer sheet. Use a pencil.
At the end of the test, hand in this question paper.
Information for candidates
There are four parts to the test.

You will hear each part once only.
There are 40 questions.
Each question carries one mark.
For each part of the test, there will be time for you to look through the questions and time
for you to check your answers.
Section 1 Questions 1–10
Questions 1–5
Write no more than two words and/or a number for each answer.
Transport from Bayswater
Example Answer
Destination Harbour City
• Express train leaves at 1 …………………….
• Nearest station is 2 …………………….
• Number 706 bus goes to 3 …………………….
• Number 4 ……………………. bus goes to station
• Earlier bus leaves at 5 …………………….

Questions 6–10
Write no more than one word and/or a number for each answer.
Transport Cash fare Card fare
Bus 6 $ …………… $1.50
Train (peak) $10 $10
Train (off-peak) $10
– before 5pm or after 7 …………… pm) 8 $ ……………
9 …………… ferry $4.50 $3.55
Tourist ferry (10 ……………) $35 –
Tourist ferry (whole day) $65 –

Questions 11–14
Which counsellor should you see?
Write the correct letter, A, B or C, next to questions 11–14.
A Louise Bagshaw
B Tony Denby
C Naomi Flynn
11 if it is your first time seeing a counsellor
12 if you are unable to see a counsellor during normal office hours
13 if you do not have an appointment
14 if your concerns are related to anxiety

Questions 15–20
Write no more than two words for each answer.
Workshop Content Target group

Adjusting what you need to succeed 15 ………………… students
academically
Getting Organised use time effectively, find 16 all students

………………… between study
and leisure
Communicating talking with staff, communicating all students, especially

across cultures
17 …………………
Anxiety 18 …………………, breathing students about to sit exams

techniques, meditation, etc.
19 ………………… staying on track for long periods 20 ………………… students

only
Questions 21–30
Write no more than three words for each answer.
Novel: 21 …………………
Protagonists: Mary Lennox; Colin Craven
Time period: Early in 22 …………………
Plot: Mary → UK – meets Colin who thinks he’ll never be able to
23 ………………… . They become friends.
Point of view: “Omniscient” – narrator knows all about characters’ feelings,
opinions and 24 …………………
Audience: Good for children – story simple to follow
Symbols (physical items that represent 25 …………………):
• the robin redbreast
• 26 …………………
• the portrait of Mistress Craven
Motifs (patterns in the story):
• the Garden of Eden
• secrecy – metaphorical and literal transition from 27 …………………
Themes: Connections between
• 28 ………………… and outlook
• 29 ………………… and well-being
• individuals and the need for 30 …………………

Questions 31–35

Write one word only for each answer.
Time Perspectives
Time Zone Outlook Features & Consequences
Past Positive Remember good times, e.g. birthdays.
Keep family records, photo albums, etc.
31 Focus on disappointments, failures, bad decisions.

……………..
Present Hedonistic Live for 32 …………….. ; seek sensation; avoid pain.
Fatalistic Life is governed by 33 …………….. , religious beliefs,

social conditions. Life’s path can’t be changed.
Future 34 Prefer work to play. Don’t give in to temptation.

……………..
Fatalistic Have a strong belief in life after death and importance of
35 …………….. in life.
Questions 36–40
36 We are all present hedonists

A at school
B at birth
C while eating and drinking
37 American boys drop out of school at a higher rate than girls because
A they need to be in control of the way they learn
B they play video games instead of doing school work
C they are not as intelligent as girls
38 Present-orientated children
A do not realise present actions can have negative future effects
B are unable to learn lessons from past mistakes
C know what could happen if they do something bad, but do it anyway
39 If Americans had an extra day per week, they would spend it

A working harder
B building relationships
C sharing family meals
40 Understanding how people think about time can help us

A become more virtuous
B work together better
C identify careless or ambitious people
IELTS Listening practice test 1
Answers
SECTION 1 SECTION 2
1. 9.30 (am) 11. C

2. Helendale 12. C
3. Central Street/St 13. A
4. (number/no./#) 792 14. B
5. 8.55 (am) 15. first/1st year
6. 1.80 16. (right) balance
7. 7.30 17. international/foreign (students)
8. 7.15 18. relaxation
9. commuter 19. motivation
10. afternoon 20. research/advanced
SECTION 3 SECTION 4
21. The Secret Garden 31. negative

th
22. (the) 20 /twentieth century 32. pleasure
23. walk 33. poverty
24. motivations/motivation 34. active
25. abstract ideas 35. success
26. roses 36. B
27. dark(ness) to light(ness) 37. A
28. health 38. C
29. environment 39. A
30. human companionship 40. B
1
LISTENING TEST-44
LISTENING TEST 1 LISTENING TEST 2
1. 90 1. Andrew Sharpe
2. 6 months 2. Beaconsfield House
3. 4 PM 3. 037455793
4. (the) internet 4. MH66G4
5. B 5. credit card
6. F 6. Gold star
7. G 7. Mid‐ winter
8. B 8. 16 January
9. H 9. taxi
10. E 10. bicycle
11. C/A 11. D
12. B/D 12. A
13. 28th August 13. C
14. People at Work 14. F
15. careers advice 15. E
16. Land from Air 16. personal information
17. balloon trip 17. skills
18. B 18. general
19. E 19. role-play
20. C 20. video
21. B 21. following the plan
22. C 22. individual responsibilities
23. C 23. advice service
24. A 24. reference section
25. A 25. methodology
26. C 26. websites
27. C 27. H
28. B 28. B
29. C 29. G
30. A 30. E
31. Norway 31. competition
32. organic 32. British Airways
33. disease 33. invented
34. plastic 34. tides
35. mass manufacturing 35. distilled water
36. packaging 36. tension
37. disposable goods 37. base cap
38. C 38. A‐frame
39. E 39. rings
40. D 40. boarding platform
www.firstacademy.in
LISTENING TEST-45
1. 90 1. Andrew Sharpe
2. 6 months 2. Beaconsfield House
3. 4 PM 3. 037455793
4. (the) internet 4. MH66G4
5. B 5. credit card
6. F 6. Gold star
7. G 7. Mid‐ winter
8. B 8. 16 January
9. H 9. taxi
10. E 10. bicycle
11. C/A 11. D
12. B/D 12. A
13. 28th August 13. C
14. People at Work 14. F
15. careers advice 15. E
16. Land from Air 16. personal information
17. balloon trip 17. skills
18. B 18. general
19. E 19. role-play
20. C 20. video
21. B 21. following the plan
22. C 22. individual responsibilities
23. C 23. advice service
24. A 24. reference section
25. A 25. methodology
26. C 26. websites
27. C 27. H
28. B 28. B
29. C 29. G
30. A 30. E
31. Norway 31. competition
32. organic 32. British Airways
33. disease 33. invented
34. plastic 34. tides
35. mass manufacturing 35. distilled water
36. packaging 36. tension
37. disposable goods 37. base cap
38. C 38. A‐frame
39. E 39. rings
40. D 40. boarding platform
www.firstacademy.in
LISTENING TEST-46
www.firstacademy.in
1. 76 1. James Bowen
2. 30 pounds per year 2. 4 Lion Road
3. teacher/parent 3. 09954721822
4. 3 weeks 4. history diploma
5. every month 5. computer skills certificate
6. 60 km 6. hospital
7. safety certificate 7. tour guide
8. July 14 8. swimming club
9. picnic 9. playing piano
10. 15% 10. June 28
11. 2:30/7:30 pm 11. breakfast
12. CD 12. paintings
13. separate programme 13. castle
14. dance festival 14. famous people
15. 4 continents 15. antiques show
16. 14 ‐ 20 March 16. old post cards
17. Love and Hope 17. E
18. producer 18. F
19. singing competition 19. A
20. shown on TV 20. D
21. B 21. A
22. I 22. C
23. D 23. A
24. F 24. B
25. A 25. B
26. large private houses 26. B
27. window designs 27. B
28. typical furniture 28. B
29. outline plan 29. B
30. references 30. C
31. shake 31. crisis
32. bomb 32. specialist knowledge
33. journalism 33. definite market
34. functions 34. obvious
35. regular movement 35. director
36. structure 36. regional stations
37. travelling 37. age group
38. chase 38. C
39. telephone conversations 39. B
40. editing 40. C
LISTENING TEST-47
www.firstacademy.in
1. 76 1. James Bowen
2. 30 pounds per year 2. 4 Lion Road
3. teacher/parent 3. 09954721822
4. 3 weeks 4. history diploma
5. every month 5. computer skills certificate
6. 60 km 6. hospital
7. safety certificate 7. tour guide
8. July 14 8. swimming club
9. picnic 9. playing piano
10. 15% 10. June 28
11. 2:30/7:30 pm 11. breakfast
12. CD 12. paintings
13. separate programme 13. castle
14. dance festival 14. famous people
15. 4 continents 15. antiques show
16. 14 ‐ 20 March 16. old post cards
17. Love and Hope 17. E
18. producer 18. F
19. singing competition 19. A
20. shown on TV 20. D
21. B 21. A
22. I 22. C
23. D 23. A
24. F 24. B
25. A 25. B
26. large private houses 26. B
27. window designs 27. B
28. typical furniture 28. B
29. outline plan 29. B
30. references 30. C
31. shake 31. crisis
32. bomb 32. specialist knowledge
33. journalism 33. definite market
34. functions 34. obvious
35. regular movement 35. director
36. structure 36. regional stations
37. travelling 37. age group
38. chase 38. C
39. telephone conversations 39. B
40. editing 40. C
LISTENING TEST-48
1. 2 km 1. Grieves/ Anna
2. www.cheapstay.com 2. Holiday World
3. street festival 3. FT4551
4. local musicians 4. 3
5. natural history 5. August 16
6. Sports center/centre 6. 11
7. C 7. Super
8. A 8. G
9. B 9. A
10. C 10. F
11. A 11. 1992
12. B 12. hospital
13. B 13. numbers
14. creating value 14. train
15. line manager 15. food and drink
16. positive 16. main square
17. special offer 17. minister of health
18. newsletter 18. C
19. progress meetings 19. A
20. E/B 20. H
21. A 21. A
22. E 22. B
23. F 23. A
24. G 24. C
25. standing 25. B
26. stick out 26. A
27. white patches 27. meaningless words
28. find food 28. capital letters
29. calm 29. Colour / color
30. social nature 30. associations
31. demolish 31. spies
32. real consultation 32. maps
33. self- help 33. collect data
34. services 34. climate
35. invest money 35. lift
36. community values 36. weather protection
37. employment 37. framework
38. freedom 38. airliners
39. specialist activities 39. crashes
40. understanding 40. cargo
www.firstacademy.in
LISTENING TEST-49
1. 2 km 1. Grieves/ Anna
2. www.cheapstay.com 2. Holiday World
3. street festival 3. FT4551
4. local musicians 4. 3
5. natural history 5. August 16
6. Sports center/centre 6. 11
7. C 7. Super
8. A 8. G
9. B 9. A
10. C 10. F
11. A 11. 1992
12. B 12. hospital
13. B 13. numbers
14. creating value 14. train
15. line manager 15. food and drink
16. positive 16. main square
17. special offer 17. minister of health
18. newsletter 18. C
19. progress meetings 19. A
20. E/B 20. H
21. A 21. A
22. E 22. B
23. F 23. A
24. G 24. C
25. standing 25. B
26. stick out 26. A
27. white patches 27. meaningless words
28. find food 28. capital letters
29. calm 29. Colour / color
30. social nature 30. associations
31. demolish 31. spies
32. real consultation 32. maps
33. self- help 33. collect data
34. services 34. climate
35. invest money 35. lift
36. community values 36. weather protection
37. employment 37. framework
38. freedom 38. airliners
39. specialist activities 39. crashes
40. understanding 40. cargo
www.firstacademy.in
LISTENING TEST-50
www.firstacademy.in
LISTENING TEST 7
1. 203 pounds
2. 17
3. no
4. under 26/less than 26
5. locals/local people
6. satisfied/ok
7. (British) students
8. (too) many / much / big
9. careful / mindful of
10. the culture / the food
11. International Student Advisor
12. learning / study groups Answer Writing Tip
13. Student IT Department
14. Housing Officer/ Accommodation Officer In listening and reading section of the
IELTS test you will always be asked
15. International Department to write your answers on a separate
16. personal &/or financial sheet of paper.
17. B
18. D While you fill in the answers, it is best
19. E to write all your answers in CAPITAL
20. C case.
21. A Not only will this add legibility to
22. B your script, it will also help you avoid
23. A or E losing marks due to incorrect capital-
24. E or A iation.
25. C or D
26. D or C Remember that, as far as IELTS is
concerned, if the answer is ‘New
27. Early Childhood York’; Both ‘New York’ and ‘NEW
28. the differences / how they differ YORK’ will be awarded marks, but
29. not learned / innate ‘new york’, ‘New york’, ‘new York’ or
30. in person any variations will not be awarded
31. higher marks.
32. exam performance / results
33. sleep /sleeping / sleeplessness
34. controlled
35. thought / thinking
36. organised
37. vary / change / be different
38. marks / weighting
39. relaxed
40. (effective) study skills
LISTENING TEST-51
LISTENING TEST 8
1. 0278804
2. 2,5/5,2/May 2nd / 2nd May
3. 17 Rocksford
4. 5 p.m
5. doorbell
6. teacher
7. pay / salary / money
8. no / break from
9. (long) summer holiday
10. by himself / by myself / alone/on his own
Additional Material
11. A
12. A You can always find more material at
13. B www.firstacademy.in
14. B or D
15. D or B Exclusive First Academy material
can be found on our FaceBook page.
16. nearest police station
www.facebook.com/firstacademy.in
17. cross street / intersection
18. café / (nearest) shop Remember that any material that is in
19. detailed/ full description English can help you in performing
20. cancelling them better at the IELTS test.
21. C
There is no right or wrong material
22. B
that you can prepare from. As long as
23. A you understand where you are going
24. A wrong and take steps to ensure these
25. C mistakes are not repeated, you will do
26. G just fine.
27. D
28. B
29. A
30. F
31. beginning and completion / ending /end
32. a schedule
33. four stages
34. developing a plan/planning a project
35. realistically
36. help / advice (from others / other people)
37. Gant Chart
38. standard of delivery
39. (the) Quality Assurance
40. the / your/ this week’s tutorials
www.firstacademy.in
LISTENING TEST-52
www.firstacademy.in
LISTENING TEST 9
1. A
2. B
3. I block
4. C block
5. student canteen / Student Canteen
6. have an interview/ be interviewed
7. 2.p.m./ 2 o’ clock / 2:00 / 2.00
8. PASTEL
9. 0412 987 35
10. BI 690011
11. C
12. C
13. A
14. 9th September
15. music / opera
16. Festival Club
17. 14th September
18. Performing Arts Centre
19. City Football Club
20. Under the Stars
21. C
22. 329,758
23. about / over 3 million
24. 75% / 3/4 of population
25. friendly
26. continuing to grow/growing
27. US, Japan
28. tourism / number of tourists
29. education and technology
30. eastern and western
31. thousands of years
32. has (been) grown
33. C or E
34. E or C
35. C or E
36. E or C
37. dried fruit(S)
38. seaweed
39. cereals
40. www.vegsoc.org
LISTENING TEST-53
LISTENING TEST 10
1. D
2. D
3. A
4. A
5. C
6. B
7. A
8. E
9. D
10. they are popular / of their popularity
11. since 1945
12. 15:25
13. white
14. signature
15. Internet
16. $80
17. home country / country of issue
18. a limited time / period / a year
19. road rules
20. fined / penalized
www.firstacademy.in
21. III
www.facebook.com/firstacademy.in
22. II or VI
23. VI or ll
24. IV
25. A
26. C
27. C
28. B
29. B or C
30. C or B
31. (the) state / government
32. noise
33. moderately windy sites / less windy sites
34. 1984
35. diesel generator(s)
36. Danes / Danish
37. Height / height
38. 10 00 000/1,000,000/ 1 million
39. twice/ two times
40. selling power (back)
www.firstacademy.in
LISTENING TEST-54
8
Test 1
LISTENING
SECTION 1 - Questions 1-10 (CD1 Track 1)
Questions 1 and 2
Choose the correct letter, A, B, or C.
Example:
Where would the man like to play football?
A Liverpool
B Chester
C London
1 How many football matches has the man played in the league?
A 10
B0
C 40-50
2 What position does the man play?
A Midfield
B Goalkeeper
C Striker
Test 1 9
Questions 3-4
Complete the notes below. Write NO MORE THAN THREE WORDS AND/OR A
Name: Steven 3…………..
Address: 452 King George Avenue
Post Code: 4…………..
Birthday: 8 September, 1986
Contact Number: 329 63 32 70
Question 5
5 Match the time with the event.
Choose the correct letter, A-D.
A 30 September 5 Steven’s first match

B 28 September
C 3 October
D 1 October
Questions 6-7
Complete the table below. Write NO MORE THAN TWO WORDS for each answer.
League Game Length Players on Roster Minimum Playing Time
Autumn 80 minutes 6…………… 7…………….
Question 8
8 Why does the man say he’s lucky?
A He was able to find a team to play on.

B There is a minimum playing time requirement
C The playing field is close to where he lives
GIELTS Help and World ESL Tutors 2005-2013© are copyrighted products of 2Think1 Solutions Inc.
10
Questions 9-10
9 What is the cost of the football league?
___________________________
10 How does the man pay for the registration fee?
___________________________
Test 1 11
SECTION 2 – Questions 11-20 (CD1 Track 2)
Questions 11 and 12
Choose the correct letters, A, B, or C.
11 What was the overall capacity of the Titanic?
A 800
B 3500
C 4300
12 What was the cost of a third class ticket?
A Between 30 and 870 pounds

B Between 1 and 2 pounds
C Between 3 and 8 pounds
Questions 13-15
Choose THREE letters, A-F.
What were three benefits of a first class ticket?
A Water tight doors

B Luxurious rooms
C Great entertainment
D High quality meals
E Access to casino
F Lower deck rooms
Question 16
16 Which of the following is the best representation of the Titanic?
A B C
12
Questions 17-20
Complete the flow chart of events leading to the sinking of the Titanic. Write NO MORE
THAN TWO WORDS for each answer.
Extremely calm night - no 17………. crashed against icebergs.
↓
The Titanic hit the iceberg.
↓
The water tight 18…….… failed.
↓
Many 19………… left the ship half-full.
↓
1523 people die. Most from the freezing cold temperatures of the 20………
Test 1 13
Question 21
Write NO MORE THAN ONE WORD for each answer.
21 What day of the week does the discussion take place?
______________________
Questions 22-23
Complete the chart below.
The group’s task When the task is completed
22__________ the project Today
Doing the project Tonight
Putting together the project 23___________
Question 24
24 Who paid the cost of the poster board?
A One of the women

B One of the women’s father
C The man’s father
14
Question 25-26
25 The topic must be an event that occurred some time between the years _________ and
__________
26 What topic would the male student like to write on, but cannot due to assignment
restrictions?
___________________
Questions 27-30
Where do the students decide to put each historical figure?
A On the sides of the poster

B In the middle of the poster
C They do not include this historical figure.
Write the correct letter, A, B or C, next to questions 27-30.
NB You may use any letter more than once.
27 Robespierre ………………..
28 Rousseau ………………..
29 Louis XVI ………………..
30 Napoleon Bonaparte ………………..

Test 1 15
SECTION 4 Questions 31-40 (CD1 Track 4)
Questions 31-40
Climate Change
Background Information
Humanity, as well as other species may have to drastically alter their
31…………………….. and ……….……………
Earth’s surface temperature has risen an estimated one degree Centigrade in the past
century.
Businesses and environmentalists have been at odds with one another, but the emergence
of 32………………… may change this.
Causes and Implications
Climate change is cause by greenhouse gases, specifically 33………………………
Warmer weather can cause extreme weather patterns. Ice caps could melt, and famine
could occur.
Northern Canada may become a beneficiary. As far as food production is concerned, it
could become a more productive place for 34………………………….
A big negative is that the melting permafrost contains a lot of carbon which will be
released if the icecaps melt.
Who is going to change?
People who think each person is responsible for themselves believe that small steps such
as using energy efficient 35………………. or riding a bike can help.
16
Governments from developing nations want developed countries to pay them for causing
such environmental damage.
Economics
The 36……………………….. of supply and demand has been in charge of economics
for a long time.
Economists wonder when consumer demand for environmental products will surpass
products that pollute.
One solution to this problem is to institute a 37…………………….. tax on each purchase
which is deemed to be environmentally unfriendly.
This would provide an economic 38…………………………….. to buy environmentally
friendly products.
Conclusion
Climate change is going to change our way of life. Who will pay for the necessary
changes in our consumption patterns? With the growing demand for environmentally
friendly goods, it is arguably 39………………. which can best answer this question.
It is apparent, however, that 40……………….. have a responsibility to look after the
environment.
Test 1 Key 135
Test 1 Answer Key

Listening Section
1B 2:09 – 2:18
2A 2:27 – 2:35
3 Trammell 2:37 – 2:52
4 MS86 8P4. 3:01 – 3:10
5D 3:45 – 3:58
6 16 4:55 – 5:16
7 forty minutes 5:16 – 5:34
8C 5:48 – 5:54
9 125 pounds 5:58 – 6:07
10 Cash 6:07 – 6:11
11 C 1:24 – 1:32
12 C 2:08 – 2:19
13-15 B, C, D (any order) 2:35 – 2:48
16 B 3:03 – 3:15
17 waves 4:13 – 4:27
18 doors 4:06 – 4:13
19 life boats 4:55 – 5:17
20 Atlantic Ocean 5:26 – 5:39
21 Wednesday 1:00 – 1:10
22 Planning 1:10 – 1:21
136
23 Tomorrow 1:10 – 1:21
24 B 2:00 – 2:03
25 1400…1800 2:24 – 2:34
26 Second World War 2:34 – 2:42
27 A 3:32 – 4:31
28 C 3:32 – 4:31
29 A 3:32 – 4:31
30 B 4:14 – 4:19
31 habits, habitat (any order) 0:56 – 1:01
32 green 1:11 – 1:23
33 carbon dioxide 1:31 – 1:39
34 farming 1:55 – 2:01
35 light bulbs 2:25 – 2:33
36 invisible hand 2:55 – 3:05
37 true cost 3:20 – 3:28
38 pressure 3:28 – 3:38
39 business/es 3:56 – 4:06
40 we all 4:07 – 4:14

LISTENING TEST-55 42
Test 2
LISTENING
Questions 1-4
Example Answer
Length of Membership Three Months
Gym Membership Application Form
Name William 1………….
Address 1653 2…………Street
City Liverpool
Postal Code 3………..
Date of Birth April 9, 1980
Residential Number 4………..
Mobile Number 312 77 83 91
Medical Issues None

Test 2 43
Question 5
What does the lounge look like?
A. B.
C. D.
Question 6
Match the membership option with its benefit. Write the correct number next to the letter.
A. 3 Basic 1. Access to the lounge

B. __ Premium 2. Access to facilities around England
C. __ Premium-Plus 3. Access to the main floor.
44
Questions 7-10
Answer the questions below.
7 How many gyms does the company operate in England? ……………….
8 What is the cost of the premium membership? ………… pounds
9 Who is Bill going to ask to join him at the gym? ……………….
10 What time is Bill meeting Mike the following day? ……………….

Test 2 45
Questions 11-12
What are the two provinces directly west and directly east of the province of Alberta?
Match the diagram with the choices given below.
A Vancouver
B Saskatchewan
C Calgary
D British Columbia
E Regina
Questions 13-14
Choose TWO letters, A-E.
“One million people” is the number used to describe two groups in the recording. Which
two of these groups does it describe?
A The population of Alberta

B The population of British Columbia
C The population of Calgary
D The number of visitors to the Calgary Stampede each year
E The number of visitors to Calgary each year
46
Questions 15 and 16
15 Which industry is Calgary well known for?
A Wheat
B Oil
C Natural gas
16 Which of these events did Calgary host?
A The Stanley Cup

B Winter Olympics
C Expo ‘88
Question 17
17 Average summer highs in Calgary reach how many degrees Celsius?
___________________________
Questions 18-20
Complete the information sheet below.
Average winter highs in Calgary reach 18………….. two degrees. Chinook winds can
raise the temperature by up to fifteen degrees Celsius, and can last anywhere from a few
hours to a few 19…………….. Calgary is also one of the driest cities in Canada, as well
as one of the 20………………

Test 2 47
Question 21
21 Why does the student go to see the professor?
A She has been in the hospital

B She has been ill
C She registered late
Questions 22-28
Fill out the details of the class syllabus.
Class times 22…………. and Thursday, 10:00 - 11:30
Location 23………….. building, room A313
24…………… Monday and Wednesday, 2:30 - 4:00
Required Books Book one, available at the bookshop. Cost: £25…………
Book two, available at 26………. Books. Cost: £15
Course Work First essay - 15%
Second essay – 27………… %
Midterm exam - 20%
28………….. - 40%
48
Question 29
29 How long should the first assignment be, approximately?
_____________________
Question 30
The student’s class ends at 11:30 AM on the day the paper is due. Decide whether a paper
handed in is on time or late.
Write the correct letter, A or B, next to question 30.
A The student receives a late penalty

B The essay is on time - no penalty
30 The paper is handed in at 5:00 PM the same day, dropped off at the department office,
with no time stamp received.
______________________
Test 2 49
Questions 31-33
31 Which of these events happened 65 million years ago?
I The dinosaurs became extinct.

II Tyrannosaurus Rex came into existence
III Tyrannosaurus Rex died out
IV A large asteroid hit the earth
A I, III
B I, II, III, IV
C I, III, IV
32 Tyrannosaurus Rex lived during which time?
A Jurassic
B Late Cretaceous
C Late Triassic
33 How tall was Tyrannosaurus Rex?
A 12 metres
B 6 metres
C 7 metres
Question 34
34 The theory which explains why fossils are found in very different regions of the world
is called __________________.
50
Questions 35-40
Tyrannosaurus Rex – Predator or Scavenger?
Evidence Implication Conclusion
Extremely 35………. arms Arms are important for hunting 36………..
Able to detect carcasses from long

Strong sense of smell 37………… Scavenger
Able to tear through tough

Large, serrated teeth 38……….. 39………….
40………… teeth Did not have to be careful with teeth Predator

Test 2 Key 161
Test 2 Answer Key

Listening Section
1 Bacon 2:16 – 2:24
2 Spoonar 2:32 – 2:53
3 PK38 7YQ 2:54 – 3:10
4 None 3:17 – 3:23
5 B1, C2 4:27 – 4:42
6A 3:54 – 5:24
7 23 5:32 – 5:41
8 84 5:49 – 5:51
9 Kate 6:20 – 6:37
10 Noon 6:50 – 6:55
11 D 1:20 – 1:31
12 B 1:20 – 1:31
13-14 C, D (any order) 1:55 – 2:13
15 B 2:17 – 2:23
16 B 2:41 – 2:46
17 23 4:21 – 4:25
18 minus 4:25 – 4:29
19 days 4:45 – 4:53
20 sunniest 4:54 – 4:58
21 B 0:47 – 0:51
162
22 Monday 1:20 – 1:25
23 Juliet/Juliette 1:25 – 1:33
24 Office Hours 1:37 – 1:43
25 20 2:11 – 2:39
26 Buster’s/Busters 2:12 – 2:20
27 25 3:50 – 3:53
28 Final Exam 3:56 – 3:59
29 1500 words 4:05 – 4:09
30 A 4:32 – 4:50
31 C 1:11 – 1:27
32 B 1:29 – 1:34
33 B 2:21 – 2:23
34 Continental Drift 3:00 – 3:04
35 short 3:21 – 3:27
36 Scavenger 3:43 – 3:55
37 smell 4:04 – 4:08
38 teeth 4:16 – 4:20
39 Predator 4:12 – 4:26
40 Replaceable 4:26 – 4:44

LISTENING TEST-56
78
Test 3
LISTENING
Questions 1-2
Example:
What nursery school registration option does the woman choose?
A Half-day
B Full-day
C Full-day plus after school care
1 What is the woman’s husband’s nationality?
A Swiss
B Swedish
C Swazi
2 How is a child’s personal education number normally received?
A By post
B By e-mail
C Picked up from the school
Question 3
3 Why is the husband out of town?
A Vacation
B Work
C Family reasons
Test 3 79
Question 4
Choose three letters, A-F
4 Which THREE pieces of information are required to retrieve the child’s personal
education number?
A The woman’s Personal Insurance Number

B The husband’s Personal Insurance Number
C The woman’s National Insurance Number
D The husband’s National Insurance Number
E The woman’s name
F The husband’s name
Question 5
5 How is the husband’s name spelt?
A Erick
B Eric
C Erik
Questions 6-7
6 What is Matilda’s Personal Education Number?
A T56340192
B P56340192
C T56P40192
7 Where was the child born?
A Newcastle
B London
C Monterey
80
Question 8
Choose two letters, A-F
8 What TWO qualifications do many of the nursery school’s senior staff have?
A One year diploma

B Two year diploma
C Three year diploma
D Master’s degree
E Bachelor’s degree
F Doctorate degree
Questions 9-10
Complete the notes below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for
each answer.
First day of class: 9…………..
Orientation day: 3 September.
Orientation hours: 9:00 to mid-day.
10…………. and children should attend orientation.

Test 3 81
Questions 11-13
University opened 11………..
1745 - 1805 Shut down
1805-1815 12………. buildings constructed
In the past 13……… years Seven buildings constructed
Question 14
14 The Prescott Building has which layout?
A B C
Question 15
15 How many years ago were the Persian carpets donated?
_______________________________
82
Question 16
16 What discount do students receive at the local pub?
A 30%
B 40%
C 3%
Questions 17-20
Complete the summary.
In front of the library, there is a beautiful 17……… Inside the library, the ground floor has
18………. books. The upper floors, however, house over 3,000,000 books. The collection was
built by donations, gifts and university purchases. Additionally, there is a 19……….. area, with
works dating back to 1588. There are many sporting facilities, including the rugby field, which is
home to the rugby team which has won three of the past five 20………….
Test 3 83
Questions 21-23
21 If an Egyptian’s income was 10 000, how much would be given to the pharaoh?
__________________________
22 The first reason mentioned for taxes is __________________
23 The second reason for taxes, known as ____________, takes money from the rich and gives it
to the poor.
Questions 24-26
Complete the flow chart.
Write the correct letter, A-F, next to questions 24-26.
Product
A Revenue
B Alcohol
C Redistribution
25………………… 24……………….. D Repricing
E General goods
F Production
Subject to Allowed to go
26………. Tax to free market
Questions 27-29
Which THREE of the following are arguments given in favour of lower taxes?
Write the THREE correct letters, A-F, next to questions 27-29 (in any order).
A It is easier to make money when you are already rich.

B Businesses will leave the country if taxed too harshly.
C Inheriting money requires no hard work.
D A country must be able to stay competitive in the global market.
E A worldwide tax structure can be implemented.
F Lower taxes, in the end, end up benefitting everyone, including the poor.
84
Question 30
30 What do the speakers believe about taxes in the future?
A They will stay relatively the same.

B They will be lower.
C They will be higher.
Test 3 85
Questions 31-33
Complete the flow chart below.
Isaac Newton born, 1643.

↓
Studies at the King’s School in Grantham from the age of
31………………… to ……………….
↓
Leaves school, mother attempts to make him a 32………………
↓
1661, on the recommendation of his teachers, admitted to Trinity College in Cambridge. Six
years after beginning, Newton becomes a 33………………………….. there.
86
Questions 34-37
Choose your answers from the box and write the letters A-D next to questions 34-37.
A Galileo
B Newton
C Descartes and Leibniz
D Einstein
34 Believed that planets moved in an ether ……
35 Developed a theory which was thought to “replace” the earlier theory of gravity ……
36 In the “experiment of the mind”, tells us the billiard ball is “smooth” ……
37 Used not mirrors, but lenses in the construction of the telescope ……
Questions 38-39
Telescopes with lenses cannot be built as large as telescopes with mirrors because large lenses
tend to 38………………………………… Telescopes with mirrors take up less space because of
their reduced 39……………………….

Test 3 87
Question 40
40 Which statement is true?
A Newton and Leibniz discovered calculus together

B Newton and Leibniz discovered calculus separately, during the same time period
C Newton and Leibniz discovered calculus separately while working at the same
university
184
Test 3 Answer Key

Listening Section
1B 2:47 – 2:50
2A 3:08 – 3:14
3B 3:30 – 3:34
4 C, D, F (any order) 3:36 – 3:42
5C 3:43 – 3:48
6A 4:36 – 4:54
7A 5:00 – 5:04
8 B, E (any order) 5:20 – 5:31
9 5 September 5:43 – 5:52
10 Parents 5:57 – 6:00
11 1686 1:24 – 1:27
12 A dozen (12) 1:44 – 1:49
13 10 1:49 – 1:53
14 B 2:16 – 2:30
15 150 2:42 – 2:47
16 A 3:03 – 3:15
17 fountain 4:07 – 4:12
18 zero 4:26 – 4:35
19 special collections 4:48 – 4:54
20 national championships 5:11 – 5:17

Test 3 Key 185
21 2000 1:14 – 1:24
22 revenue 1:34 – 1:37
23 redistribution 1:51 – 2:00
24 E 2:31 – 2:40
25 B 2:40 – 2:55
26 D 2:40 – 2:55
27 – 29 B, D, F (any order) 4:12 – 4:24; 4:41 – 4:52; 4:53 – 5:02
30 C 5:10 – 5:47
31 12, 17 1:23 – 1:27
32 farmer 1:28 – 1:32
33 teacher 1:41 – 1:47
34 C 2:16 – 2:26
35 D 2:42 – 2:52
36 B 3:07 – 3:12
37 A 3:47 – 3:55
38 warp (easily) 4:07 – 4:15
39 focal length 4:16 – 4:21
40 B 4:40 – 4:51
LISTENING TEST-57
LISTENING TEST-58
LISTENING TEST-59
LISTENING TEST-60
LISTENING TEST-61
LISTENING TEST-62
LISTENING TEST-63
LISTENING TEST-64
LISTENING TEST-65
LISTENING TEST-66
LISTENING TEST-67
LISTENING TEST-68
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LISTENING TEST-69
Test 1
SFCT~ON 1 Questions 1- "'IO
Write ONE WORD AND/OR A NUMBER for each answer.
!Hlfl!RBING A !PllJ!BlOC ROOM
Example
0
the Main Hall - seats ................g.Q.Q................
Room and cost

0
the 1 ........................................... Room - seats 100
° Cost of Main Hall for Saturday evening: 2 £ .......................................... .
+ £250 deposit (3 ........................................... payment is required)
° Cost includes use of tables and chairs and also 4 ...........................................
0
Additional charge for use of the kitchen: £25
Before the event

0
Will need a 5 ........................................... licence
0
Need to contact careta~<er (Mr Evans) in advance to arrange
6 ...........................................
During the event

0
The building is no smoking
0
The band should use the 7 ........................................... door at the back
0 Don't touch the system that controls the volume
0
For microphones, contact the caretaker
10
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Listening
After the event

0 Need to know the 8 ........................................... for the cleaning cupboard
0
The 9 ........................................... must be washed and rubbish placed in black bags
0
All 10 ........................................... must be taken down
e1 Chairs and tables must be piled up
11
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Test 1
ss:cr o~ 2
Questions 11-14
Write ONE l!VORD for each answer.
A.dvice about visiting the farm
\!isirors should
0
take care not to harm any 11 .......................................... .
o not touch any 12 ...........................................
wear 13 .......................................... .
0
not bring 14 ........................................... into the farm, with certain exceptions
12
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Listening
Questions 15-20
Label the map below.
Write the correct letter A- ', next to Questions 15-20.
Road
' '
' '
' '
' '
' '
'
'
.'
..c
tti
a..
c:
·cr;
~
..-~~~~~~--f
Car Park 0
[D 2 ~ 'K.Je-w-:sarfil
___;= ;.,.___. p1 ' .:: ltf
15 Scarecrow ...................... 18 Black Barn ......................

16 Maze ...................... 19 Covered picnic area ......................
17 Cafe ...................... 20 Fiddy House ......................
13
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Test 1
SECT~Or\! 3 , Questions 2'3- 30

S~tfidy ou1 GeU11derr fin P!hysncs

21 The students in Akira Miyake's study were all majoring in
fl. physics.
8 psychology or physics.
C science, technology, engineering or mathematics.
22 The aim of Miyal<e's study was to investigate
A what kind of women choose to study physics.
B a way of improving women's performance in physics.
C whether fewer women than men study physics at college.
23 The female physics students were wrong to believe that
A the teachers marked them in an unfair way.
B the male students expected them to do badly.
C their test results were lower than the male students'.
24 Miyake's team asked the students to write about
A what they enjoyed about studying physics.
B the successful experiences of other people.
C something that was important to them personally.
25 What was the aim of the writing exercise done by the subjects?
A to reduce stress
8 to strengthen verbal ability
C to encourage logical thinking
26 What surprised the researchers about the study?
A how few students managed to get A grades
B the positive impact it had on physics results for women
c the difference between male and female performance
27 Greg and Lisa think Miyal<e's results could have been affected by
A the length of the writing task.
B the number of students who took part.
c the information the students were given.
14
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Listening
28 Greg and Lisa decide that in their own project, they will compare the effects of
A two different writing tasks.
B a writing task with an oral task.
C two different oral tasks.
29 The main finding of Smolinsky's research was that class teamwork activities
A were most effective when done by all-women groups.
B had no effect on the performance of men or women.
c improved the results of men more than of women.
30 What will Lisa and Greg do next?
A talk to a professor
B observe a science class
c look at the science timetable
15
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Test 1
SECTION ·<-
Write ONE V//ORD Of\JL ''/ for each answer.
Bicdiversi·~y hotspots
o areas containing many different species

0 important for locating targets for 31 ...........................................
o at first only identified on land
Boris VVorm, 2005
o identified hotspots for large ocean predators, e.g. sharks

o found that ocean hotspots:
were not always rich in 32 ...........................................
had higher temperatures at the 33 ...........................................
had sufficient 34 ........................................... in the water
Lisa Ba 1ia'1ce, 2007

0 looked for hotspots for marine 35 ...........................................
0 found these were all located where ocean currents meet
CePsL:s o ( Marine U·\~
o found new ocean species living:

under the 36 .......................................... .
near volcanoes on the ocean floor
16
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Listening
Global Marine Species Assessment

o want to list endangered ocean species, considering:
population size
geographical distribution
rate of 37 ...........................................
0 Aim: to assess 20,000 species and make a distribution 38 .......................................... .
for each one
Recommendations to retain ocean biodiversity

o increase the number of ocean reserves
0 establish 39 ........................................... corridors (e.g. for turtles)
o reduce fishing quotas
0 catch fish only for the purpose of 40 ...........................................
17
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L~sten~ng ano~ ReaoHng Answer V. eys
llSTENiNG

1 Charlton 21 c
2 (£)115 I alone hundred (and) fifteen 22 B
3 cash 23 B
4 parking 24 c
5 music 25 A
6 entry 26 B
7 stage 27 c
8 code 28 A
9 floor/floors 29 B
10 decoration/decorations 30 A
Secgion 2, Questions 11- 20 Section 4, Ques~ions 31- 40

11 animal/animals 31 conservation
12 tool/tools 32 food/foods
13 shoes 33 surface
14 dog/dogs 34 oxygen/Oz
'IS F 35 mammals
16 G 36 ice
17 D 37 decline/declining/decrease
18 H 38 map
19 c 39 migration
20 A 40 consumption
if you score ...

0-14 15-28 29-40
you are unlikely to get an you may get an acceptable you are likely to get an
acceptable score under score under examination acceptable score under
examination conditions and conditions but we recommend examination conditions but
we recommend that you spend that you think about having remember that different
a lot of time improving your more practice or lessons institutions will find different
English before you take IELTS. before you take IELTS. scores acceptable.
121
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LISTENING TEST-70
Test 2
SECT~ON 1 Questions 1-10
Write ONE lfl!ORD AND/OR A NUMBER for each answer.
Example
Name: Roger.............. !?..r.Q.':':-:'JL...........
Age: 18
Currently staying in a 1 ........................................... during the weel<
Postal address: 2 17, ........................................... Street, Stamford, Lines
Postcode: 3 .......................................... .
Occupation: student and part-time job as a 4 ...........................................
Studying 5 ........................................... (major subject) and history (minor subject)
Hobbies: does a lot of 6 ........................................... , and is interested in the
7 .......................................... .
33
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Test 2
On Youth Council, wants to work with young people who are

8 ...........................................
Will come to talk to the Elections Officer next Monday at

9 ........................................... pm
Mobile number: 1O......................................... ..
34
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Listening
SECT~ON 2 Quesftions 11-20
Questions 11 and 12
Choose TWO letters, A- E.
Which TWO changes have been made so far during the refurbishment of the theatre?
A Some rooms now have a different use.
B A different type of seating has been installed.
C An elevator has been installed.
D The outside of the building has been repaired.
E Extra seats have been added.
Questions 13 and 14
Which llJVO facilities does the theatre currently offer to the public?
A rooms for hire
B backstage tours
C hire of costumes
D a bookshop
E a cafe
Questions 15 and 16
Which TWO workshops does the theatre currently offer?

A sound
B acting
C mal<ing puppets
D make-up
E lighting
35
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Test 2
Questions 17-20
vVrite the correct letter, A-G, next to Questions 17- 20.
.' ;·..
'I
I
A
11 B
I
. ct.JI. D
I
·.' .
--
•
- - - J
.'"
/'
Cfr
'
'' '.
water
cooler E double doors
-
G
foyer
•
entrance entrance
road
17 box office
18 theatre manager's office
19 lighting box
20 artistic director's office
36
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Listening
SIECT~ON 3 Questions 21- 30

Questions 21-26
Choose the correct letter, A , B or C.
Roc!\y Bay fi eld trip

21 What do the students agree should be included in their aims?
A factors affecting where organisms live
B the need to preserve endangered species
C techniques for classifying different organisms
22 What equipment did they forget to take on the Field Trip?
A string
B a compass
C a ruler
23 In Helen's procedure section, Colin suggests a change in
A the order in which information is given.
B the way the information is divided up.
C the amount of information provided.
24 What do they say about the method they used to measure wave speed?
A It provided accurate results .
B It was simple to carry out.
C It required special equipment.
25 What mistake did Helen make when first drawing the map?
A She chose the wrong scale.
B She stood in the wrong place.
C She did it at the wrong time.
26 What do they decide to do next with their map?
A scan it onto a computer
B check it using photographs
C add information from the internet
37
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Test 2
Questions 27 and 28
Which TWO problems affecting organisms in the splash zone are mentioned?
A lack of water
B strong winds
C lacl< of food
D high temperatures
E large waves
Questions 29 and 30
Which TWO reasons for possible error will they include in their report?
A inaccurate records of the habitat of organisms
B influence on behaviour of organisms by observer
C incorrect identification of some organisms
D making generalisations from a small sample
E missing some organisms when counting
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Listening
SIECTiON 4 Ques~ions 31-40

Write ONE WORD Of\JL Y for each answer.
DJESIG lil\TG A PUBIJC IBU](LDI -G:

1rHJE 1r~fJL CO.t'1CCIER1r HAJLJL
Introduction
The designer of a public building may need to consider the building's:
0 function
physical and 31 ........................................... context
11 symbolic meaning
Location and concept of ~he Concert Hall
On the site of a disused 32 ...........................................
Beside a 33 .......................................... .
The design is based on the concept of a mystery
39
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Test2
Building design
It's approached by a 34 ........................................... for pedestrians
The building is the shape of a 35 ...........................................
One exterior wall acts as a large 36 .......................................... .
In the auditorium:
0
the floor is built on huge pads made of 37 .......................................... .
0
the walls are made of local wood and are 38 ........................................... in shape
0
ceiling panels and 39 ........................................... on walls allow adjustment of
acoustics
Evaluation
Some critics say the 40 ........................................... style of the building is inappropriate
40
j
:)-" u4! 0 ~ jJoOT Listening ~1fe~~flg"nswer Keys
~1
l~STENING
Section 1, Questions 1~ 10 Section 3, Questions 21-30

1 hostel 21 A
2 Buckleigh 22 A
3 PE9 ?QT 23 c
4 waiter 24 B
5 politics 25 B
6 cycling 26 B
7 cinema 27 8128 IN EITHER ORDER
8 disabled A
9 4.30 (pm) I half past four D
10 07788136711 29&30 IN EITHER ORDER
c
Section 2, Questions 11- 20 E
11 & 12 IN EITHER ORDER Section 4, Questions 31-40

A
B 31 social
13& 14 IN EITHER ORDER 32 factory
B 33 canal
D 34 bridge
15& 16 IN EITHER ORDER 35 box
c 36 screen
E 37 rubber
17 G 38 curved
18 D 39 curtains
19 B 40 international
20 F
If you score ...
0-14 15-28 29-40
we recommend that you spend that you thinl< about having remember that different
English before you take IELTS. before you take IELTS . scores acceptable.
123
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LISTENING TEST-71
Test 3
SECT~ON 1 Questions 1-10
Questions 1-6
Choose the correct letter, A , B or C.
Example
The caller wants to find out about events on
A 27 June.
B 28 June.
© 29 June.
1 The 'Family Welcome' event in the 4 Where will the 4 pm concert of Latin
art gallery begins at American music tal<e place?
A 10 am. A in a museum
B 10.30 am. B in a theatre
c 2 pm. c in a library
2 The film that is now shown in the 5 The boat race begins at
'Family Welcome' event is about
A Summer Pool.
A sculpture. B Charlesworth Bridge.
B painting. c Offord Marina.
c ceramics.
6 One of the boat race teams
3 When do most of the free concerts
A won a regional competition
tal<e place?
earlier this year.
A in the morning B has represented the region in a
B at lunchtime national competition.
c in the evening c has won several regional
competitions.
55
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Test3
Questions 7-1 O
7 Paxton is a good place for seeing rare ........................................... all year round.
8 This is a particularly good time for seeing certain unusual ........................................... .
9 Visitors will be able to learn about ........................................... and then collect some.
10 Part of the ........................................... has been made suitable for swimming.
I
I
I
I
I
I
I
I
I
56
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Listening
S!ECTijQN 2 Questions 11-20
Questions 11-15
Changes in Barford over the last 50 years

11 In Shena's opinion, why do fewer people use buses in Barford these days?
A The buses are old and uncomfortable.
B Fares have gone up too much.
C There are not so many bus routes.
12 What change in the road network is !mown to have benefited the town most?
A the construction of a bypass

B the development of cycle paths
C the banning of cars from certain streets
13 What is the problem affecting shopping in the town centre?

A lack of parking spaces
B lack of major retailers
C lack of restaurants and cafes
14 What does Shona say about medical facilities in Barford?
A There is no hospital.
B New medical practices are planned.
C The number of dentists is too low.
15 The largest number of people are employed in
A manufacturing.
B services.
C education.
57
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Test3
Questions 16-20
What is planned for each of the following facilities?
Choose FIVE answers from the box and write the correct letter, A- G, next to Questions
16-20.
Plans
A It will move to a new location.
B It will have its opening hours extended.
c It will be refurbished.
D It will be used for a different purpose.
E It will have its opening hours reduced .
F It will have new management.
G It will be expanded.
Facilities
16 railway station car park ······················
17 cinema .......................
18 indoor market ......................
19 library ......................
20 nature reserve ······················
58
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Listening
SECTION 3 Questions 21- 30
Questions 21-26
Subject of drawing Change to be made
A 21 ........................................... surrounded by Add Malcolm and a 22 ...........................................

trees noticing him
People who are 23 ........................................... Add Malcolm sitting on a tree trunl<

outside the forest and 24 ...........................................
lce-sl<aters on 25 ........................................... Add a 26 ........................................... for each

covered with ice person
59
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Test3
Questions 27-30
Who is going to write each of the following parts of the report?
Write the correct letter, A- D, next to Questions 27-30.
A Helen only
B Jeremy only
C both Helen and Jeremy
D neither Helen nor Jeremy
Parts of the report

27 how they planned the project
28 how they had ideas for their stories
29 an interpretation of their stories
30 comments on the Hlustrations
60
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Listening
StCT~OM 4 Questions 31-40
JETlB.rJOGR~ 1PTHJ r 1\ BUSJI1 JESS
Ethnography: research which explores human cultures
It can be used in business:

a to investigate customer needs and 31 ...........................................
0 to help companies develop new designs
Examples of ethnographic research in business
Kitchen equipment
0 Researchers found that cooks could not easily see the 32 ...........................................
in measuring cups.
Cell phones
0 In Uganda, customers paid to use the cell phones of entrepreneurs.
0 These customers wanted to check the 33 ........................................... used.
Computer companies
0 There was a need to develop 34 ........................................... to improve communication
between system administrators and colleagues.
Hospitals
o Nurses needed to access information about 35 ........................................... in different
parts of the hospital.
Airlines
o Respondents recorded information about their 36 ........................................... while
travelling.
61
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Tesf 3
Principles of ethnographic research in business

Q The researcher does not start off with a hypothesis.
0
Participants may be selected by criteria such as age, 37 ........................................... or
product used.
0
The participants must feel 38 ........................................... about taking part in the
research.
0
There is usually direct 39 ........................................... of the participants.
0
The interview is guided by the participant.
0 A lot of time is needed for the 40 ........................................... of the data.
0 Researchers look for a meaningful pattern in the data.
62
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Listening and Reading Answer Keys
l~STEN~NG
Section 1, Questions 1- 10 Secfion 3, Questions 21-30

1 B 21 cave
2 c 22 tiger
3 B 23 dancing
4 A 24 crying
5 c 25 grass
6 A 26 scarf
7 birds 27 A
8 flowers 28 c
9 mushrooms 29 D
10 river 30 B
Section 2, Questions 11- 20 Section 4, Questions 31-40

11 c 31 attitude/attitudes
12 B 32 numbers
13 B 33 time/minutes
14 A 34 software
15 c 35 patients
16 G 36 emotions/feelings
17 A 37 income
18 c 38 comfortable
19 B 39 observation
20 F 40 analysis
If you score ...

0-14 15- 30 31-40
125
LISTENING TEST-72
Questions 1-iO
Questions 1- 7
Write ONE !fl/ORD AND/OR 1~ NUMBER for each answer
Event Cost Venue Notes
Jazz Example The 1 ...................... Also appearing: Carolyn Hart

band Tickets available (plays the 2 ...................... )
school
for£ ...... ..J.9........
Duel< £1 per dw:;I< Start behind the Prize: ticl<ets for 4 ......................
races
3 ...................... held at the end of the festival.
Ducks can be bought in
the 5 ......................
Flower Free 6 ...................... Hall Prizes presented at 5 pm by a

show well-known 7 ......................
78
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Listening
Questions 8-1 O
Who is each play suitable for?
Write the correct letter, A , B or C, next to Questions 8-10.
A mainly for children

B mainly for adults
C suitable for people of all ages
Plays
8 The Mystery of Muldoon
9 Fire and Flood
10 Silly Sailor
79
I
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Test4
SECT~ON 2 Questions '11- 20
Questions 11-16
What does the speaker say about each of the following collections?
Choose SD( answers from the box and write the correct letter, A- G, next to Questions
11-16.
Comments
was given by one person
B was recently publicised in the media
c includes some items given by members of the
public
D includes some items given by the artists
E includes the most popular exhibits in the
museum
F is the largest of its kind in the country
G has had some of its contents relocated
Collections
11 20th- and 21st-century paintings ..................... .
12 19th-century paintings
13 Sculptures
14 'Around the world' exhibition
15 Coins
16 Porcelain and glass
80
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Listening
Questions 17-20
Write the correct letter, A- H, next to Questions 17-20.
© . @
@ l ~ t2>
® ® @
® ~ ~ ·/
\
titting f&
area © .
~ !
toilets
®
~
stairs
17 restaurant ······················
18 cafe ······················
19 baby-changing facilities ···········-··········
20 cloakroom ......................
81
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Test4
SIECTION 3 Questiorns 21- 30
Questions 21 and 22
Choose TVllO letters, A- E.
Which T\JVO characteristics were shared by the subjects of Joanna's psychology study?
A They had all won prizes for their music.
B They had all made music recordings.
C They were all under 27 years old .
D They had all toured internationally.
E They all played a string instrument.
Questions 23 and 24
Which TWO points does Joanna make about her use of telephone interviews?
A It meant rich data could be collected.
B It allowed the involvement of top performers.
C It led to a stressful atmosphere at times.
D It meant interview times had to be limited.
E It caused some technical problems.
Questions 25 and 26
Choose 11/VO letters, A- E .
Which TWO topics did Joanna originally intend to investigate in her research?
A regulations concerning concert dress
B audience reactions to the dress of performers
C changes in performer attitudes to concert dress
D how choice of dress relates to performer roles
c links between musical instrument and dress choice
www.vip- talk.com L. t .
1s enmg
Questions 27-30
Choose the correct letter, A B or c

27 Joanna concentrated on women performers because
A women are more influenced by fashion.
B women's dress has led to more controversy.
C women's code of dress is less strict than men's.
28 Mil<e Frost's article suggests that in popular music, women's dress is affected by
A their wish to be taken seriously.
B their tendency to copy each other.
c their reaction to the masculine nature of the music.
29 What did Joanna's subjects say about the audience at a performance?
A The musicians' choice of clothing is linl<ed to respect for the audience.
B The clothing should not distract the audience from the music.
C The audience should rnal<e the effort to dress appropriately.
30 According to the speakers, musicians could learn from sports scientists about
A the importance of clothing for physical freedom.
B the part played by clothing in improving performance.
C the way clothing may protect against physical injury.
83
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Test4
SECT OK 4 Questions 3'1-40
Write ONE I.II/ORD ONLY for each answer.
-111e Lise of soil to redL1ce carbot1

dioxide (CO')) in lhe at111osphere
Rattan Lal:
o Claims that 13% of C0 2 in the atmosphere could be absorbed by
agricultural soils
o Erosion is more likely in soil that is 31 ...........................................
o Lal found soil in Africa that was very 32 ...........................................
o It was suggested that carbon from soil was entering the atmosphere
Soil and carbon:

0 plants turn C0 2 from the air into carbon-based substances such as
33 ......................................... ..
0 some C02 moves from the 34 ........................................... of plants to microbes in
the soil
0 carbon was lost from the soil when agriculture was invented
Regenerative agriculture:
0 uses established practices to make sure soil remains fertile and
35 ...........................................
0 e.g. through year-round planting and increasing the 36 ........................................... of
plants that are grown
California study:
o taking place on a big 37 ........................................... farm
0 uses compost made from waste from agriculture and 38 ...........................................
Australia study:
o aims to increase soil carbon by using 39 ........................................... that are always
green
Future developments may include:

0 reducing the amount of fertilizer used in farming
0 giving farmers 40 ........................................... for carbon storage, as well as their produce
84
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L~STEN~NG
Section1, Quesffons1- 10 Section 3, Questions 21-30

1 secondary 21 &22 IN EITHER ORDER
2 flute B
3 cinema D
4 concert 23&24 IN EITHER ORDER
5 market A
6 Byt~waite B
7 actor 258t26 IN EITHER ORDER
8 A B
9 B E
10 c 27 c
28 A
Section 2, Questions 11-20 29 A
30 c
11 E
12 D Section 4, Questions 31-40
13 G
14 B 31 dry
15 c 32 hard
16 A 33 sugar/sugars
17 F 34 roots
18 H 35 moist/damp/wet
19 c 36 variety
20 B 37 cattle
38 gardens/gardening
39 grasses
40 payment/payments I money
~f you score ...

0-14 15- 28 29-40
English before you take IELTS. before you tal<e IELTS. scores acceptable.
127
LISTENING TEST-73
Write for each answer.
Example
• Trave I on an old . . ... 0t""amship

:: . ~ . .. .
Can take photos of the 1 ....... .... .... . that surround the lake
.. Children can help feed the sheep

• Visit can include a 40-minute ride on a 2 ...
• Visitors can walk in the farm's 3 ... . ... . ... .... .. ..... .. by the lake
0
4 ~· .. .. . . . .. ... .... . .. ts available at extra cost
• Cyclists explore the Back Road

• A 5 . .. .. . . . . ... .. .. . 1s provided
0
Only suitable for cyclists who have some 6 .... . . ...
Bikes can be hired from 7 . . ... . . .. . . .. .. . . . .. . (near the Cruise Ship
Terminal)
10
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Listening
•
a repair kit
food and drink
a 8. . .. .. . ... ......... ... (can be hired)
• There are no 9 ...... . .. .. ... . .......... or accommodation in the area
• Total cost for whole family of cruise and farm visit: 10 $ .... . .. . .. .... .. . . ..
11
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Test 5
Questions 11-14
Choose the correct letter, , or .
11 According to the manager, what do most people like about the job of kitchen
assistant?
the variety of work
the friendly atmosphere
the opportunities for promotion
12 The manager is concerned about some of the new staff's
jewellery.
hair styles.
shoes.
13 The manager says that the day is likely to be busy for kitchen staff because
it is a public holiday.
the head chef is absent.
the restaurant is almost fully booked.
14 Only kitchen staff who are 18 or older are allowed to use
the waste disposal unit.
the electric mixer.
the meat slicer.
Questions 15 and 16
According to the manager, which TWO things can make the job of kitchen assistant
stressful?
They have to follow orders immediately.
The kitchen gets very hot.
They may not be able to take a break.
They have to do overtime.
The work is physically demanding.
12
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Listening
Questions 17-20
What is the responsibility of each of the following restaurant staff?
Choose answers from the box and write the correct letter, A-F, next to
Questions 17-20.
A J courses
B f, , ·tocks
C fir_::_ .::.iid
D breaKages
1
E stsft discounts
~- --:.1metab!es -----~
17 Joy Parkins ................ .....
18 David Field ....... ...............
19 Dexter Wills ........ .. .... .. .....
20 Mike Smith .....................
13
afarinesh.org
Tests
Questions 21-23
Choose the correct letter, . , or .
21 What will be the main topic of Trudie and Stewart's paper?

how public library services are organised in different countries
how changes in society are reflected in public libraries
how the funding of public libraries has changed
22 They agree that one disadvantage of free digitalised books is that
they may take a long time to read.
they can be difficult to read.
they are generally old.
23 Stewart expects that in the future libraries will
maintain their traditional function.
become centres for local communities.
no longer contain any books.
Questions 24-30
Write for each answer
• whether it has a 24 ..................... of its own

• its policy regarding noise of various kinds
.. how it's affected by laws regarding all aspects of 25 ............. ....... .
• how the design needs to take the 26 .. ......... .......... of customers into account
• what 27 ..................... is required in case of accidents
• why a famous person's 28 ... .. ... ... .......... is located in the library
• whether it has a 29 ..................... of local organisations
• how it's different from a library in a 30 ................... ..
14
afarinesh.org
Listening
Many business values can result in 31 .... .. ............ ........... .

Senior managers need to understand and deal with the potential
32. .. .. . . . . . .... .. .. that may result.
During a training course, the speaker was in a team that had to build a
33. . ... . . ........... .
Other teams experienced 34 ..... . ... .. . . . ... from trying to collaborate.
The speaker's team won because they reduced collaboration.
Sales of a 35 .... ... .... .. .. ..... . ... . .. were poor because of collaboration.
Hard work may be a bad use of various company 36 ... .. . .... .... ........ . .. .
The word 'lazy' in this context refers to people who avoid doing tasks that
are 37 ......... ..... .. . . .. .. . .
An advertising campaign for a 38 .. .... .. ........... ... ....... was memorable but failed to
boost sales.
Creativity should be used as a response to a particular 39 ... .. ... ..
According to one study, on average, pioneers had a 40 .............. ........ ...... . that
was far higher than that of followers.
Companies that always aim at excellence may miss opportunities.
15
afarinesh.org
1 mountains 21 B
2 horse 22 c
3 garden(s) 23 c
4 lunch 24 budget
5 map 25 employment
6 experience 26 safety
7 Ratchesons 27 insurance
8 helmet 28 diary
9 shops 29 database
10 267 30 museum
11 A 31 damage
12 A 32 side effects
13 c 33 bridge
14 c 34 confusion
15&16 IN EITHER ORDER 35 smartphone
A 36 resources
E 37 unnecessary/not necessary
17 F 38 chocolate bar
18 c 39 problem
19 0 40 market share
20 B
0-15 16-24 25-40

123
afarinesh .org
LISTENING TEST-74
Test 6
Example
Start date: ..... ... ..1.f?.t.h.... . .. May
• In town centre, starting at 1 .. ·u··.. ·· ....... ······O··

The mayor will make a speech
A 2 .. ........ ....... ... will perform
Performance of a 3 ....... .................... about Helen Tungate (a 4 ............................. )
Evening fireworks display situated across the 5 ......................... . .
Videos about relationships that children have with their 6 .. ......... ... . ..........
Venue: 7 .......... . ... ..... .. House
• Performance of 8 ......... .................. dances
Venue: the 9 ........................ . market in the town centre
Time: 2 and 5 pm every day except 1st day of festival
0 Several professional concerts and one by children
Venue: library
Time: 6.30 pm on the 18th
Tickets available online from festival box office and from shops which have
the festival 10 ............................ in their windows
32
afarinesh .org
Listening
Questions 11-15
Choose the correct letter, ,
11 When the group meet at the airport they will have

breakfast.
coffee.
lunch.
12 The group will be met at Munich Airport by
an employee at the National Theatre.
a theatre manager.
a tour operator.
13 How much will they pay per night for a double room at the hotel?
110 euros
120 euros
150 euros
14 What type of restaurant will they go to on Tuesday evening?
an Italian restaurant
a Lebanese restaurant
a typical restaurant of the region
15 Who will they meet on Wednesday afternoon?
an actor
a playwright
a theatre director
33
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Test6
Questions 16-20
What does the man say about the play on each of the following days?
Choose answers from the box and write the correct letter, , next to
Questions 16-20.
Cornn~ ~
The playwright wiil be present.

£ The play was written to celebrate an anniversary.
The play will be performed inside a historic building.
The play will be accompanied by live music.
The play will be performed outdoors.
The play will be performed for the first time.
The performance will be attended by officials from the town.
16 Wednesday .......................
17 Thursday ......................
18 Friday ......................
19 Saturday ......................
20 Monday ·····-················
34
afarinesh.org
Listening
Questions 21-25
Choose the correct letter, ,
21 James chose to take Scandinavian Studies because when he was a child

he was often taken to Denmark.
his mother spoke to him in Danish.
a number of Danish people visited his family.
22 When he graduates, James would like to
take a postgraduate course.
work in the media.
become a translator.
23 Which course will end this term?
Swedish cinema
Danish television programmes
Scandinavian literature
24 They agree that James's literature paper this term will be on
19th century playwrights.
the Icelandic sagas.
modern Scandinavian novels.
25 Beth recommends that James's paper should be
a historical overview of the genre.
an in-depth analysis of a single writer.
a study of the social background to the literature.
35
afarinesh.org
Test6
Questions 26-30
Complete the flow-chart below.
Questions 26-30.
bullet points
film
notes
structure
student paper
textbook
documentary
He'll read a 26 ................ ...................... and choose his topic.
He'll borrow a 27 ............... ..................... ... from Beth.
He'll plan the 28 .. . ..... ....... .. ... . ..... . . . of the paper.
He'll read some source material and write 29 .............. .
He'll write the paper using 30 .................... .............. .
He'll write the complete paper.
36
afarinesh.org
Listening
Conflict mostly consists of behaviour in the general category of 31 ...................................

Often a result of people wanting to prove their 32 ..... ................................. ..
Also caused by differences in 33 .............. ...................... between people
34 '....................................... · conflicts: people more concerned about own team than about
company
Conflict-related stress can cause 35 .............................. ........... that may last for months
Many have both 36 ......... ............... ............ and anxiety

May not like to have their decisions questioned
There may be conflict between people who have different 37 ..
A structure that is more 38 . . ...... ... . ... . .... .. ...... . may create a feeling of uncertainty
about who staff should report to.
Bosses need to try hard to gain 39 .. ... ............... .............. .

Someone from outside the company may be given the role of 40 . ..... ......... .. ....... ..... in
order to resolve conflicts.
37
afarinesh.org
LISTENING
s r+· " Questions 1-10 -3

1 2.45 21 c
2 band 22 B
3 play 23 c
4 scientist 24 A
5 river 25 c
6 grandparents 26 E
7 Handsworth 27 G
8 traditional 28 D
9 outdoor 29 c
10 logo 30 A
,,..,.;rn , Questions 11-20 ~~r 4

11 B 31 bullying
12 c 32 superiority
13 A 33 personality
14 B 34 structural
15 c 35 absence
16 F 36 confidence
17 B 37 visions
~8 E 38 democratic
19 G 39 respect
20 c 40 mediator
f yo s
0-16 17-25 26-40
-
125
afarinesh.org
LISTENING TEST-75
Test 7
Example
The library re-opened last ............ '.1:!9.!.IJ.~ .......... .
• a seating area with magazines

• an expanded section for books on 1
• a new section on local 2 . .. ............ .
• a community room for meetings (also possible to 3 .. .......... there)
e a new section of books for 4 ... ... .... .... .
• the next Science Club meeting: experiments using things from your 5 .
• Reading Challenge: read six books during the holidays
• this Friday: a local author talks about a novel based on a real 6 .. ......... ....
• IT support is available on Tuesdays - no 7 ................. .... is necessary
" free check of blood 8 ................... and cholesterol levels (over 60s only)
• the library shop sells wall-charts, cards and 9 ... ........... ..

• evenings and weekends. free 10.. .... .. ........ is available
53
afarinesh .org
Test 7
Questions 11 and 12
Choose letters,
Which age groups are taking increasing numbers of holidays with BC Travel?
16-30 years
31-42 years
43-54 years
55-64 years
over 65 years
Questions 13 and 14
Choose · letters, -
Which are the main reasons given for the popularity of activity holidays?
Clients make new friends.
Clients learn a useful skill.
Clients learn about a different culture.
D Clients are excited by the risk invoJved.
Clients find them good value for money.
Questions 15-17

15 How does BC Travel plan to expand the painting holidays?
by adding to the number of locations
by increasing the range of levels
by employing more teachers
16 Why are BC Travel's cooking holidays unusual?
They only use organic foods.
They have an international focus.
They mainly involve vegetarian dishes.
17 What does the speaker say about the photography holidays?
Clients receive individual tuition.
The tutors are also trained guides.
Advice is given on selling photographs.
54
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Listening
Questions 18-20
Write E !VO C for each answer.
Ireland and Italy general fitness . personally designed programme

0 also reduces 18 ......................
Greece 19 ..................... control

<> includes exercise on the beach
Morocco mountain biking 0 wide variety of levels

• one holiday that is specially
designed for 20 ......................
55
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Test 7
Questions 21-26
Questions 21-26.
patterns names sources questions

employees solutions headings officials
Locate and read relevant articles, not~ng key information and also 21 ..................................... .
Identify a problem or need
Select interviewees - these may be site 22 ...................................... , visitors or

city 23 ..................................... .
Prepare and carry out interviews. If possible, collect statistics.
Check whether 24 ...................................... of interviewees can be used
Select relevant information and try to identify 25 ......................................
Decide on the best form of visuals
Give some background before writing the main sections
Do NOT end with 26 ......................................
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Listening
Questions 27-30
Choose the correct letter, , or C.
27 Natalie and Dave agree one reason why so few people visit Horton Castle is that
the publicity is poor.
it is difficult to get to.
, there is little there of interest.
28 Natalie and Dave agree that the greatest problem with a visitor centre could be
covering the investment costs.
finding a big enough space for it.
dealing with planning restrictions.
29 What does Dave say about conditions in the town of Horton?
There is a lot of unemployment.
There are few people of working age.
There are opportunities for skilled workers.
30 According to Natalie, one way to prevent damage to the castle site would be to
insist visitors have a guide.
make visitors keep to the paths.
limit visitor numbers.
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Test 7
• Highly toxic
• Released into the atmosphere from coal
• In water it may be consumed by fish
• It has also recently been found to affect birds which feed on 31 ..... ................. .
• Claire Varian-Ramos is investigating:

the effects on birds' 32 ..................... ... or mental processes, e.g. memory
the effects on bird song (usually learned from a bird's 33 ...... ................ . )
• Findings:
songs learned by ·birds exposed to mercury are less 34 ............................
this may have a negative effect on birds' 35 ................. ......
e Lab-based studies:
allow more 36 ........... ............ for the experimenter
phcat or rr C:t
• Migrating birds such as 37 .............. .... ...... containing mercury may be eaten by
humans
• Mercury also causes problems in learning 38 ............................
0 Mercury in a mother's body from 39 ........................... may affect the unborn child
0
New regulations for mercury emissions will affect everyone's energy
40 ................. ..... .
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1 travel/travel(l)ing 21 c
2 history 22 E
3 study 23 H
4 teenagers 24 B
5 kitchen 25 A
6 crime 26 F
7 appointment/booking 21 A
8 sugar 28 c
9 stamps 29 B
10 parking 30 B
11 & 12 IN EITHER ORDER 31 insects

D 32 behaviour/behavior
E 33 father
13&14 IN EITHER ORDER 34 complex/complicated
A 35 reproduction/breeding
c 36 control
15 c 37 duck(s)
16 B 38 language
17 A 39 food
18 stress 40 cost(s)/price(s)/bill(s)
19 weight
20 families
0- 15 16-25 26-40
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LISTENING TEST-76
Test 8
Write . for each answer.
Example
Name: Margaret .............. 9.mi:t'.h ..............
~ wants a 1 ...................................... job

0 will soon start work as a 2 ......................................
g has led cycle trips in 3 ................................ .-... .
" interested in being a leader of a cycling trip for families
<> is currently doing voluntary work with members of a 4 ...................................... club
• available for five months from the 1st of 5 ..................................... .
" can't eat 6 ......................................
0 address: 27 7 ...................................... Place, Dumfries

.. postcode: 8 .................................... ..
interview at 2.30 pm on 9 ..................................... .
" will plan a short 10 ...................................... about being a tour guide
80 afarinesh.org
Listening
Questions 11-14
11 Which is the most rapidly-growing group of residents in the Sheepmarket area?

young professional people
students from the university
employees in the local market
12 The speaker recommends the side streets in the Sheepmarket for their
international restaurants.
historical buildings.
arts and crafts.
13 Clothes designed by entrants for the Young Fashion competition must
be modelled by the designers themselves.
be inspired by aspects of contemporary culture.
be made from locally produced materials.
14 Car parking is free in some car parks if you
stay for less than an hour.
buy something in the shops.
park in the evenings or at weekends.
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Test8
Questions 15-20
Write the correct letter, A- , next to Questions 15-20.
Art and History in the Sheepmarket

N
s
----~H~ill Road
a lfil -0
LFJ
l1'
-------1!f.
~
Public 0
Gardens
Station
Square
[JJ
Crawley Road
15 The Reynolds House ······················
16 The Thumb ······················
17 The Museum ······················

18 The Contemporary Art Gallery ······················
19 The Warner Gallery ......................
20 Nuc!eus ......................
82
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Listening
Questions 21-24
Introduce Giannetti's book containing a Organise notes

21 ............................. of adaptations
Ask class to suggest the 22 ..... .······ .......... .. No further work needed
adaptations
Present Rachel Malchow's ideas Prepare some 23 ........ .. ...........
Discuss relationship between No further work needed

adaptations and 24 ...................... .. at the
time of making the film
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Test8
Questions 25-30
What do the speakers say about each of the following films?
Choose answers from the box and write the correct letter, A...:G, next to
questions 25-30.
Comme t~
clearly shows the historical period

contains only parts of the play
c is too similar to another kind of film
D turned out to be unpopular with audiences
E presents the play in a different period from the original
r sets the original in a different country
incorporates a variety of art forms
-i s
25 Ran ......................
26 Much Ado About Nothing .......................
27 Romeo & Juliet ......................
28 Hamlet •u•• ••••• •o•••••••••
29 Prospero's Books ......................

30 Looking for Richard • • • • • U o o o c u o n o ooooo
84
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Listening
Qu . c;tions 31-40
Write t: WORD O t for each answer.
oise n Cities
Past research focused on noise level (measured in decibels) and people's responses.
• show that the highest noise levels are usually found on roads
• do not show other sources of noise, e.g. when windows are open or people's
neighbours are in their 31 ....................... ............... .
" ignore variations in people's perceptions of noise
• have made people realize that the noise is a 32 ....................................... issue that
must be dealt with
Pr ise
• sleep disturbance
• increase in amount of stress
• effect on the 33 ......................................... of schoolchildren
e o
Some noises can be considered pleasant e.g. the sound of a 34 ..........................................

in a town
To investigate this, researchers may use methods from ·35 ...........................................
sciences e.g. questionnaires
~ )
Plenty of activity in urban environments which are 36 .... .................................. , but also
allow people to relax
But architects and town planners
• do not get much 37 ........................................... in acoustics
• regard sound as the responsibility of engineers
It: <1'"1 -::> nd as an art to 11
We need to know
• how sound relates to 38 .......................................
• what can be learnt from psychology about the effects of sound
0 whether physics can help us understand the 39 ......................................... of sound
Virtual reality programs
0
advantage: predict the effect of buildings
• current disadvantage: they are 40 ..................................... ..
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.on 1
1 temporary 21 class!flcaiion
2 doctor 22 worst
3 Africa 23 slides
4 youth 24 issues
5 May 25 F
6 cheese 26 A
7 Arbuthnot 27 E
8 DG74PH 28 c
9 Tuesday 29 G
10 talk/presentation 30 B
~ 0
11 A 31 garden(s)
12 c 32 political
13 B 33 work/study
14 8 34 fountain
15 H 35 social
16 c 36 lively
17 F 37 training
18 G 38 culture
19 I 39 nature
20 B 40 silent
c
0-15 16-24 25-40
a lot of time improving your more practice or lessons institutions wiH find different
English before you take IELTS. before you take IELTS. · scores acceptable.
129
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LISTENING TEST-77

Questions 1-5
Circle the correct letter A-C.
[1] What is Harry's problem?
A He doesn't want to sell his things.

B He needs to decide what to do with his possessions.
C He wants to take everything to England.
[2] Which of the items below does Harry want to sell?
A B c
[3] Where is Harry going to advertise his books for sale?
A In the university bookshop.

B In the student newspaper.
C In the economics department.
[4] Andrea thinks it is unlikely students will buy the furniture because ...
A they're all doing the same thing.

B they live at home.
C it's the summer vacation.
[5] Andrea thinks that a second hand shop ...
A may not pay well.

B may not take your goods.
C may only take free goods.
Questions 6-10
Complete Harry's notes using NO MORE THAN TWO WORDS.
THINGS TO DO:
D [6] ................................................................... furniture etc in Trading Post.
D [7] ................................................................... or sell kitchen things.
D Get [8] .......................................................first from second hand shop.
D Give clothes to [9] .................................................................... shop.
D [10] ...................................................... fridge and microwave to Andrea.
IELTS on Track GtNfRJ\l.~AINlR<Q LISTENING TEST 1

Complete the Fitness Centre brochure using NO MORE THAN TWO WORDS.
venoaJs
HEALTH & FITNESS CENTRE
Located conveniently at the [11] ........................................... of Marion Street and Giles Street.
WE ARE OPEN FOR YOU

Monday- Friday [12] ........... am to 9.30 pm
Saturday 9.00 am to 4.00 pm
Sunday 9.00 am to [13] ........... pm
WET AREA
Aqua aerobic [14] ...........................................for all ages and levels.
[15] ...........................................lessons on weekday afternoons and weekend mornings.
SUPER CIRCUIT CLASSES

A cardio workout class that is easy to [ 16] ...........................................
AEROBIC & STEP CLASSES

Aerobics room holds over 55 participants.
WELL-EGUIPPED
Have a personal fitness assessment & individual [17] ........................................... to suit you.
Use the treadmills, bikes and steppers to burn fat, increase fitness, warm up.
Watch your favourite [18] ........................................... while you exercise.
TWO FOR ONE SPECIAL MEMBERSHIP PLUS [19] ........................................TRIAL OFFER
ONLY $110 each for a whole [20] ....................................... months! Get ready for summer.
HURRY, OFFER ENDS SOON!
IELTS on Track {;t.NEAALTRMNlN6 LISTENING TEST 1

Questions 21-25
Complete the notes below using ONE WORD ONLY.
THE CANADIAN
FOOD MARKET
• Understanding subtle [21] ................................. between the
Canadian and United States food sectors is important for
successful food marketing
• Canada has many different ethnic groups: eg Toronto has

large [22] ................................. and Asian populations
• Growth of ethnic specialities of Mediterranean, Caribbean,

South East Asian and [23] ................................. foods
• Therefore supermarkets now offering new [24] .................................

to prepare these foods, e.g. condiments and sauces
• 80% of Canadian market controlled by 8 major national chains
• Seminar to compare Canadian food trends with

[25] ................................. and UK
IELTS on Track GENERAtt~Af~lN(i LISTENING TEST 1

Questions 26-30
Complete the table below. Write ONE WORD OR A NUMBER for each answer.
THE CANADIAN
RETAIL FOOD
SECTOR
TREND COMMENTS
INTEREST IN • Salads are the third most commonly eaten food in

HEALTHY FOOD Canadian [26] ................................................
• Most shoppers check [27] ................................................ and

nutritional information
NEW WAY OF • Labelled according to [28] ................................................

LABELLING technique eg simmering steak
MEAT
'MOBILE • More meals eaten away from home

MEALS'
• [29] ................................................ increase in sales of
snacks projected over next 3 years
• Growth in [30] ................................................ snacks such as

muesli bars
IELTS on Track GENERAL TRAINING LISTENING TEST 1

Complete the lecture notes using NO MORE THAN THREE WORDS for each answer.
Public speaking means speaking to [31] .......................................................... people
Lack of confidence usually due to [32] ..........................................................
/
~-• J.\. 11 1.J.\NNIN(; I
First part of public speaking is [33] ......................................................... .
This includes: [34] .......................................................... and length of talk
Make speech notes on small cards to talk from
[35] .......................................................... with the audience (very important)
II. l7 ()1(~1~ I
Speak slowly - this gives time for pronunciation and is easier for audience
- bigger audience requires [36] ................................................... speech
Project your voice - rehearse and £37] ......................................................... .
Check intonation: varied tone and rhythm gives (38] ....................................................
"'ml--·/ (~. 11()1)\7 l.J.\Nf;tJ1.\f;E • - - - - - - - - -..

Lastly, think about your (39] .......................................................... and gestures
Show confidence by: head up, chin out, shoulders back
Avoid scratching and fiddling because this [40] ..........................................................

and irritates your audience
IELTS on Track &ENERA,L1RAINl:NG' LISTENING TEST 1

LISTENING TEST-78
Questions 1-5
Complete the form below. Write NO MORE THAN TWO WORDS OR A NUMBER for each answer.
STUDENT EMPLOYMENT BUREAU

STUDENT REGISTRATION FORM
Faculty:
Given Name: ......C.h~r!.9.t.t.~............................................................... .
Surname: [1] .............................................................................................
Address: [2] ................. Heathfield St, Maryland
Telephone numbers:
Home: ......N.!.A............................................................................ .
Mobile: [3] ·····························································································
Number of
hours preferred: [ 4] ............................................................................................. per week
Employment
Experience: [5] ·····························································································
Questions 6-8
[6] What time should Annetta finish work in the hamburger shop?
A 7.00 pm
B 3.00 am
C 11.00 pm
IELTS on Track Ji>~~~~l~~·~, LISTENING TEST 2

[7] What is the problem with Annetta's pay at the hamburger shop?
A the pay is too much

B the pay is late
C the pay isn't correct
[8] How many children will Annetta have to look after?
A two boys and a girl

B two boys and two girls
C two girls and a boy
Questions 9-11
Label the map, choosing your answers from the list below.
Write the correct letters A-Eon the map.
A Post Office
B Bank
c Primary School
D Petrol Station
E Kindergarten
IELTS on Track GENERAL TRAl'NlNG LISTENING TEST 2

Questions 12-14
[12] The excursion is being organised for. ..
A all students.
B overseas students.
C new students.
[13] How far is it from the college to Ironbridge?
A 59 kilometres
B 55 kilometres
C 50 kilometres
[14] Students going on the excursion should look at the list and ...
A print their name, telephone number, student number and tick if they
have a car.
B print their telephone number and sign their name.
C print their name and tick if they have a car.
Questions 15-16
Write NO MORE THAN THREE WORDS OR NUMBERS for each answer.
[15] If students do not like eating meat, can they get a cheap meal at the restaurant in
Ironbridge?
[16] What time must the students arrive to catch the bus?
IELTS on Track ·GE.NERA(TMiftlHl;i LISTENING TEST 2

Question 17
Circle the correct letter A-D.
[17) Which building is the bus garage?
LEBJ B
CE]
STUDENT
UNION
D CHILDCARE
CENTRE
THE AVENUE
IELTS on Track GENERAL TRAtNING LISTENING TEST 2

Questions 18-21
Write NO MORE THAN FOUR WORDS OR NUMBERS for each answer.
[18) Name THREE things that Pamela Sutcliffe recommends the students take on the
excurs10n.
DON'T FORGET
D Comfortable Shoes
D Warm Jacket
D
D
D
[19) Where will students find details in writing on Monday?
[20) Why is Ironbridge famous?
[21) Which three of the following famous tourist sights are mentioned?
Write the correct letters A-H.
A Great Wall of China E Taj Mahal

B Angkor Wat F Mt. Kilimanjaro
c Grand Canyon G Leaning Tower of Pisa
D Pyramids H Great Barrier Reef
IELTS on Track GENl;:RAlTAAltUNU' LISTENING TEST 2
-.-; m
Questions 22-26
Look at this notice detailing the students' work experience placements. Write NO CHANGE if
the information has NOT changed or WRITE IN THE CHANGES.
STUDENT BUSINESS DAY STARTING ANSWER

NAME am/ pm DATE
Henry The Beauty Thursday 22/3

Shop afternoons [22] ............................................
Jo Highway Monday 5/3

Hotels mornings [23] ············································
Nancy Explore \Nednesday 14/3

Travel mornings [24] ............................................
Service
Chris Gorgeous \Nednesday 14/3

Gowns mornings [25] ............................................
Gordon Games to Go! Tuesday 20/3

afternoons [26] ............................................
IELTS on Track GENEAAl,.TfWm'im". LISTENING TEST 2

Questions 27-30
Complete Gordon's notes about his work experience placement using NO MORE THAN THREE
WORDS OR A NUMBER.
WORK EXPERIENCE PLACEMENT
Starting times (27] ........................................ am
........................................ pm
If ill, phone (28]
Presentation:
• due in week 10
• worth (29] ........................................................... of assessment
• outline history, management structure etc
• include visuals
eg (30] .............................................. and ................................................. .
IELTS on Track 6ENfi:-~' LISTENING TEST 2

Questions 31-34
Circle T for 'True' or F for 'False:
(31] One of the main points of the talk is to save money. T F
(32] She thinks students should do more housework. T F
(33] She argues that plastic containers won't biodegrade quickly. T F
(34] She warns that asthma sufferers should be careful with her recipes. T F
Questions 35-37
(35] To remove tea or coffee stains you should use ...
A bicarbonate of soda.
B a vacuum cleaner.
C milk.
(36] If you bum your saucepan accidentally, you should ...
A give it to a friend.
B wipe it with vinegar.
C put vinegar and salt in it and boil it.
IELTS on Trackcif;f.Jiw l~~f«r LISTENING TEST 2

(37] If you scratch wooden furniture, you can remove the marks using ...
A a salt mixture.
B sesame oil.
C olive oil and vinegar.
Questions 38-40
Complete the notes on the bottle label. Write NO MORE THAN TWO WORDS for each answer.
INGREDIENTS
PURE SOAP, CLOUDY AMMONIA,
WASHING SODA
(38] ····························································
INSTRUCTIONS
MIX INGREDIENTS TOGETHER AND APPLY TO
THE CARPET.
(39) ............................................UNTIL IT LATHERS.
WIPE OFF ( 40) ....................................... .

LISTENING TEST-79

Questions 1-6
Complete the form using NO MORE THAN THREE WORDS for each answer.
Buying aUsed Car: Contact Details

Model: Celica
Number of Owners: [1] .........................................
Condition: overall good.
[2] ......................................... done last year.
Reason for Selling: [3] ·········································
Asking Price: [4] .........................................
Appointment Time: [5] ........................................ .
Address: [6] ......................................... , Parkwood.
Contact name: Elena
IELTS on Track GENERAL TRAlNU~G LISTENING TEST 3

Questions 7-10
[7] What happened to Sam's car?
A It was replaced by another one.

B It broke down.
C It was stolen.
[8] Why does Jan need a car now?
A She lives too far from the university.

B She spends too much time on the bus.
C She would feel safer at night with a car.
[9] What does Sam recommend?
A check the service records

B avoid buying an old car
C get a mechanical inspection
[10] How are they travelling to Elena's?
A by motorcycle
B on foot
C by bus
Questions 11-13
As you listen, fill in the details to complete the information on the map below.
Trip takes [11] .......................
r Watch for Orcas here

!
I
I
r(
Stop at [13] ..................... for 1 hour
IELTS on Track:GEWE~JR~t*~6:~ LISTENING TEST 3

Questions 14-16
Fill in the chart using NO MORE THAN THREE WORDS.
Colour Size General Characteristics
Dolphins grey 1- 2 metres [14] ···········································
Orcas/
Killer Whales [ 15] ........................ 7 - 8 metres • fierce hunters
• eat fish, seals, other whales
Grey Whales grey [16] ........................ • migratory

• solitary
• filter feeders, eat shrimp
Questions 17-20
Complete the following using NO MORE THAN THREE WORDS.
Advice for Participants on Whale Watching Excursions
• For a smooth ride, sit [17] .......................................................... of the boat.
• Watch the waves and hold onto the ropes.
• Survival suits are [18] .......................................................... in colour for maximum visibility.
They are designed to keep you floating upright in the water even if you
[19] .......................................................... and will protect you from the cold.
• For seasickness:
Place a patch [20] .......................................................... instead of taking pills.
IELTS on Track GEllt&.JtM..~ftli'.· LISTENING TEST 3

Questions 21-23
Fill in the summary below with NO MORE THAN TWO WORDS OR A NUMBER for each space.
Selection Process for 'Travel Documentary'
• 34 interviewed from [21] ............................................................. applicants nationally
• 13 chosen for a [22] ............................................................. training course in film-making
• [23] ............................................................. finalists selected as competitors
Questions 24-26
Complete the summary. Write NO MORE THAN THREE WORDS for each space.
Requirements of competitors:
• produce a [24] ............................................................. every two weeks
• no previous professional [25] ............................................................. experience allowed
• make their own [26] ............................................................. and obtain approval
IELTS on Track GtNERAl::l"IWJ{t\lt~. LISTENING TEST 3

Questions 27 and 28
[27] What was Sarah Price's worst experience during the trip?
A She got lost in Mongolia.

B She was homesick.
C She got sick in a remote place.
[28] In which of the following areas does Ray expect to have most difficulty?
A loneliness
B time pressure
C organisation skills
Questions 29 and 30
[29] In what month does the journey begin?
[30] Name 2 things that are provided free of charge to the competitors .
....................................................... and ...................................................... .

Questions 31-33
Circle the correct answer A-C.
[31] What does QWERTY stand for?
A letters on the top row of the keyboard

B the company that made the first typewriter
C letters on the home row of the keyboard
[32] The first commercial typewriter was developed in ...
A Germany.
B Great Britain.
C United States.
[33] The purpose of the QWERTY keyboard layout was ...
A to slow down typing speed.

B to prevent keys from sticking.
C to reduce typing inefficiency.
IELTS on Track GJiNERAli~AlNl~ LISTENING TEST 3

Questions 34-39
Complete the summary below. Write NO MORE THAN THREE WORDS for each answer.
In 1932 August Dvorak solved the inefficiency problem by re-designing the
[34] ....................................... of the typewriter. He put the most commonly used letters on the
home row. Using the Dvorak keyboard, over 3000 words or [35] ......................................... of all
work can be done from the home row. In contrast, only [36] ............................................ can be
typed from the home row on the Qwerty keyboard. Other advantages of the Dvorak keyboard
include a 50% improvement in [37] .......................................................... and a 15 - 20% increase in
[38] ........................................................... But the most important difference is in finger movement.
Typists using the QWERTY keyboard moved their fingers [39] .......................................................... miles
per day compared to one mile a day for Dvorak typists.
Question 40
[40) Which of these was the main reason why the Dvorak keyboard was never adopted?
A the Depression of 1929

B bad timing
C resistance to change
LISTENING TEST-80

Question 1
[1] Jenny's journey began in ...
A London.
B Singapore.
C Hong Kong.
Questions 2-4
Complete the form. Write NO MORE THAN THREE WORDS for each answer.
Lost luggage CLAIM FORM

Name: Jenny Lee
Address: [2] ........................................................................ St., Riverside
Telephone Number: [3] ........................................................................
Arrived on: Flight QA 392

Connecting from: Flight [ 4] ....................................................... .
IELTS on Track Gi:NERALTRAINING LISTENING TEST 4

Questions 5-7
[5] Which of the drawings resembles Jenny's bag?
[6] Which extra feature does Jenny identify?
A black colour
B wheels
C a metal handle
[7) What time should Jenny's bag arrive?
A 5.50 pm
B 6.10 pm
C 7.50 pm
Question 8
Write NO MORE THAN TWO WORDS for the answer.
When Jenny picks up the bag she has to [8] ........................................................................ in person.
Questions 9 and 10
Name TWO things that the agent advises Jenny to bring.
[9]
[10]

Questions 11 and 12
Complete the notice below. Write NO MORE THAN THREE WORDS OR A NUMBER for each answer.
IELTS on Track GENE~1R~tfJfft~' LISTENING TEST 4

Questions 13-15
Indicate the number {1-4) to press for information on each of the following.
[13] Symphony Orchestra
[ 14] Classical Ballet
[ 15] Formula One Grand Prix
Questions 16-20
Fill in the information about Formula One Grand Prix Tickets.
Dates:
Ticket prices:
Saturday (concession rate)
Grandstand ticket (4 days)
Booking fee per ticket:
IELTS on Track ·GENEID\H1J\f- LISTENING TEST 4

Questions 21-23
Match the 3 speakers {21-23) with the background information below {A-G).
[21] Anna
[22] Veronika
[23] Chris
COMMITTEE MEMBERS' BACKGROUND

AND EXPERIENCE
A has done film reviews
B currently in third year
C gaining course credit for festival project
D has made films
E enrolled in Media Studies
F works as a journalist
G has film club experience
Question 24
[24] The total number of films in the festival each year is...
A five
B three
C twelve
Questions 25-28
[25] Who chooses the films for the festival?
A the committee members

B the International Students' Society
C independent distributors
[26] During the intermission, who is interviewed on camera?
A journalism students
B members of the audience
C the organising committee
[27] Of the films shown in the festival ...
A none is in English.
B most are dubbed.
C many have subtitles.
[28] The festival did not make a profit last year because of...
A poor weather.
B high price of admission.
C lack of publicity.
Question 29 and 30
Complete the following using NO MORE THAN THREE WORDS.
Planning Overview
To be completed by:
• [29] .......................................................... . 1 March
• obtain sponsorship and advertising 15 March
• [30] ··························································· 31 March
• print and distribute posters April

Questions 31-34
Complete the summary using NO MORE THAN ONE WORD for each answer.
Construction of a reed bed
• Rectangular hole 1 metre deep lined with [31] ...........................................................
• System of perforated tubing embedded in gravel
• [32] ........................................................... planted in bed
.. "°/'
Process
• Sewage flows [33] ........................................................... from tank into reed bed.
• Oxygen from reeds combines with bacteria to reduce waste to elements.
• Water is [34] ........................................................... then released.
IELTS on Track ~HEff'.~HMflftG LISTENING TEST 4

Questions 35-38
Complete the notes below. Write NO MORE THAN THREE WORDS for each answer.
Environmental benefits of reed beds

• produce good quality [35] ........................................................... for farming use
• provide a [36] ........................................................... for birds and animals
Advantages over conventional system
• lower [37] ........................................................... costs
• 10% cheaper installation
• less maintenance
• efficiency [38] ........................................................... with time
Questions 3 9 and 40
[39] Name ONE group which has opposed the introduction of reed bed technology.
[ 40] Give ONE concern about reed bed systems raised by students in the question period.
IELTS on Track GENERAt TRAtNING LISTEN I NG TEST 4

LISTENING TEST-81
IELTS Recent Actual Test with Answers (Vol 4)

Listening Practice Test 1

Example
• Problem with: the brochure sample
• Company name: 1 Hotel Chains
• Letters of 2 should be bigger.
• The 3 should be removed.
• Change the description under the top photo to 4
• Use the picture with 5 of the hotel.
• The 6 should be in red print.
• Translate into 7
• Deadline: by the end of 8
• Address: No. 9 Green Drive, 9 , NY21300
• Telephone number: 10
Questions 11-16
Choose the correct letter. A, B or C.
11 The most famous view in this park is
A the largest waterfall worldwide.
B the longest river in the world.
C the biggest sub-tropical rainforest in the world.
12 According to the tour guide, what is best to do on top of the mountain?

A having a picnic
B taking photos
C strolling about
13 What did the tour guide recommend for more experienced walkers?
A the mountain trail
B the Bush Track
C the Creek Circuit
14 What is mentioned about the transport in the park?

A Bicycle can be hired.
B Trams are available for tourists.
C It is included in the bill.
15 Which activity is provided for adults all year round?

A abseiling
B bungee jumping
C paragliding
16 What should the visitors do before they go to the restaurant?

A make bookings
B inquire about availability
C collect the meal ticket at the reception
Questions 17-20
Write the correct letter, A-I, next to Questions 17-20.
17 Campsite
18 Business Centre
19 Museum
20 Cafe
Questions 21-24
21 How old are the students of the nursing program?
A They are teenagers.
B They are in their twenties.
C They belong to different age groups.
22 What do the speakers say about the group project?

A It helps to improve relationship among different classmates.
B It helps to develop problem solving skills.
C It provides supportive learning environment.
23 Which part of the program surprised Paul?

A There’s a number of essays to write.
B There’s a lot of practical work.
C There’s internship provided.
24 What do they feel about learning law?

A It is essential training.
B It is too theoretical.
C It takes up too much time.
Questions 25-30
What are the suggestions offered by the speakers?
Choose SIX answers from the box and write the correct letter, A-H, next to
Questions 25-30.
A get feedback from teaching staff

B do more reading
C get help from school supporting staff
D get help for nursing problems
E manage time properly
F be well prepared
G review the notes regularly
H don’t set unrealistic goals
25 Essays
26 Lectures
27 Research
28 Online forum
29 Placement tests
30 Freshmen
Penguins in Africa
Appearance and lifestyle
They are also called Jackass Penguins for the sound they make.
The 31 of their body remains constant.
They restrict their 32 on land from dusk till dawn.
They cannot fly because they have heavy 33
They nest under the tree 34
They eat tree 35
Predators
• seals
• 36
• seagulls (eat the penguin 37 )
Threats
They lose 38 in winter.
They are fighting for nesting 39 and food because of human

activities.
In order to improve survivorship, it is helpful to increase the 40 of
their genes.
Answers
1. Central: 21. C:
2. address: 22. A:
3. pool: 23. A:
4. reception: 24. A:
5. view/views: 25. E:
6. price/prices: 26. G:
7. Spanish: 27. C:
8. July: 28. A:
9. Cliffton: 29. B:
10. 903036602: 30. H:
11. C: 31. temperature:
12. A: 32. movements:
13. C: 33. bones:
14. C: 34. holes:
15. A: 35. roots:
16. C: 36. sharks:
17. E: 37. chicks:
18. A: 38. feathers:
19. G: 39. space:
20. D: 40. diversity:
LISTENING TEST-82


Questions 1-3
Choose the correct letter, A. B or C.
Example
How long has Emma been taking drama course?
A from June till now
B almost one term
C one month <- Correct Answer
1 The teacher praised student Emma for
A her good performance in public show.
B setting a good example for others.
C settling in quickly.
2 Why has the timetable for drama class changed?
A Because of falling enrolment.
B Because the class size is too big.
C Because of the availability of music room.
3 What is the new time for the drama class?
A 3.15 pm
B 4.15 pm
C 4.45 pm
Questions 4-6
Write the correct letter, A-E, next to Questions 4-6.
A The course is full.
B The course fee is too expensive.
C She has another activity at that time.
D She has another activity that evening.
E The class is too late.
Courses
4 Dance Class
5 Singing Class
6 Vocal Class
Questions 7-10
Information on Music Class
The class teaches children to play instruments and how to 7
Cost of the course: 8 $
Date Emma starts the course: 9
Teacher: Jamal 10
Questions 11-15
11 Why does the speaker recommend the Sky Hotel?
A Because it is quite comfortable.
B Because it provides ski and snowboard equipment rentals.
C Because it has health and sports club.
12 What is new in this year’s exhibition?
A photos of top ski resorts worldwide
B ski equipment
C computer simulation
13 How do people enter the skiing and snowboarding competition?
A They can send emails to the committee.
B They can fill out the back of the entrance ticket.
C They can check out the exhibition newsletter
14 What did the media focus on this year?
A not enough snow
B reduction in fee
C the decline of participants
15 Why does the speaker recommend the ski program?
A The instructors are quite friendly and patient.
B It includes lessons and sessions that suit only beginners.
C It provides special offers at the moment.

Questions 16-20
Choose FIVE answers from the box and write the correct letter, A-F, next to
Questions 16-20.
A exploring new destinations

B how to make the skiing boots comfortable
C how to become a ski instructor
D how to combine other activities with skiing
E how to improve the skills of skiing
F information about skiing safety
Presentation
16 Simon’s talk
17 Solution
18 Film
19 Tricks
20 Johnson’s talk
Questions 21-23

21 The new teacher who is very popular among students wrote a book
titled
22 It covers techniques including doing research as part of a
23 The objective is for the students to present in a collaborative

manner.
Questions 24-30
Observational method:
Observation checklist Conduct
Students:
Keep a 25
examine the 24 of peer pupils
Carry out 26 In-class 27
Non-observational method:
Non-observation checklist Conduct
Statistics Evaluate 28
With the help of 29 to identify respondents

Questionnaires
Choose own respondents to do 30

ARGUMENTS FOR AND AGAINST URBAN MIGRATION

Cities now:
• account for 3% of the planet’s land areas
• consume more 31 than the countryside
Advantages for moving into the city:
• good for some 32 to recover
• poor 33 in the countryside
• clean energy: recycling of methane gas produced from 34
For women:
• more likely to have late marriages
• better chance of getting a 35 at work
Downsides of moving into the city:
• possible to lose 36 because it is difficult to maintain previous

lifestyle
• higher rates of 37 in the city than in the country
• poor quality of 38 in the city
Economic factors:
• Increased 39 in population results in increase in

energy consumption.
• People find the heavy 40 stressful.

ANSWER KEY
1. B 21. Professional Learning
2. B 22. team
3. C 23. result/results
4. A 24. behaviour(s)/behavior(s)
5. D 25. diary
6. B 26. video recording
7. write music 27. simulation
8. 85 28. test results
9. 14th September/September 14th 29. (the) Internet
10. Curtis 30. interviews
11. A 31. carbon
12. C 32. forests
13. C 33. transport/transportation
14. B 34. rubbish
15. C 35. promotion
16. F 36. culture
17. B 37. crime
18. A 38. air
19. E 39. welfare
20. D 40. traffic

LISTENING TEST-83


Hotel Reservation
Example
Location: north from the coast
Four-bed room available in 1
Room price:
• in high season: 2 €
• cheaper if you booked 3 in advance
Meal included in price: 4
Must bring your own: 5
Hotel facilities:
• a lounge with a variety of 6
• 7 room
• 8
Activities available:
• collect 9
• hire 10
Questions 11-16
11 What is the purpose of the talk?
A to welcome its new members

B to commemorate its 10th anniversary
C to celebrate the award it received recently
12 What’s the audience of this speech?
A journalists
B local residents
C school children
13 Why is the speaker most proud of the skating rink?
A Because two world champions have been trained there.

B Because people in this area are fitter than the rest of the country.
C Because they have encouraged local school children to participate more in
sports.
14 The complex has recently opened a new venue for
A the unemployed.
B mothers with babies.
C pensioners.
15 What does the complex plan to do next year?
A extend opening hours

B expand the space
C sell fitness equipment
16 What does the complex encourage people to do?
A become a coach
B be on the committee
C work as volunteers
Questions 17-20
Choose FOUR answers from the box and write the correct letter, A-G, next to
Questions 17-20.
Features
A A one-on-one coach is bookable.
B It is featured in a TV drama.
C It is beneficial for young people.
D It is only available for women sometimes.
E It is the largest in the country.
F It can be booked for parties.
G It is a place to hold courses for school children.
Sports facilities
17 Swimming pool
18 Climbing wall
19 Skating rink
20 Gym
Questions 21-23
Research about different energy-saving innovations
Kites in Germany used in different 21 conditions to reduce the

emission of toxic gas
Vehicles in America powered by 22
Gas canister in South

Africa invented to reduce its chances to 23
Questions 24 and 25
Which TWO types of interviewees do Greg and Syria choose to do the survey?
A staff on campus
B professors
C local residents
D companies
E university students
Questions 26-30
26 What does Syria think about renewable energy?
A Most people know very little about renewable energy.

B The general public can distinguish different kinds of renewable energy.
C The majority of people feel the need to replace fossil fuels with renewable
energy.
27 What do the speakers say about modem windmills?
A They can be used to pump water from wells.

B The location to build them should be carefully chosen.
C Farmers use them to grind grain.
28 What aspect of traditional fuels are they going :o address?
A how to avoid fossil fuels from being depleted

B the possible future of traditional resources
C how to prevent pollution of traditional resources
29 What does Greg say about nuclear plants?
A They are cleaner and less expensive than fossil fuel.

B It is the best way to fight climate change.
C Few people think they are safe.
30 What does Syria think of hydrogen fuel?
A The price of it will drop eventually.

B It entails environmental problems.
C The benefits of it overweigh its high cost.

Fish Farming
Local fish farmers are afraid that genetically modified fish will 31 into
the sea.
• like to breed fish with special features, like 32

• other solutions:
- to build some cages to prevent the fish from 33
- to use 34 nets to support the frames of the cages
Problems facing the local fishermen:
• lack of land on the 35
• lack of 36 fish
Initiatives taken by the government:
• encourages fish farmers to 37 local fish farming business

• helps fish farmers to sell seaweed and oyster:
- Seaweed can be used to make 38
- Oyster is a source of seafood which can supply local 39 industry.

• saves local fishing business by encouraging aquaculture, recreation
and 40
ANSWER KEY
1. August 21. weather
2. 77.5/77.50 22. electricity
3. 1 month/one month 23. explode
4. breakfast 24. C, E (IN EITHER ORDER)
5. towels 25. C, E (IN EITHER ORDER)
6. books 26. A
7. games 27. B
8. Internet 28. B
9. shells 29. C
10. bicycles 30. A
11. B 31. escape
12. A 32. tuna
13. C 33. storms
14. A 34. strong
15. C 35. coast
16. B 36. young
17. F 37. support
18. C 38. cosmetics
19. E 39. hospitality
20. A 40. shipping

LISTENING TEST-84


Car Rental Inquiry

Example
Nationality: American
Contact number: 1
Send written quote by: 2
Price for renting: 3 daily
Special requirements for the room:
• an extra 4
• most important facility: 5
Extra equipment:
• they should have a 6
• as well as a 7
Pick them up from the 8
The caravan driver’s age: 9
The registered licence issued in: 10

Questions 11-16
Harvesting and Processing Cocoa Beans
Chocolate beans are 11 and then bags are shipped.
Bags are then 12 and weighed by machines.
Next chocolate beans are 13 in a hopper.
After being rcasted at a high temperature
Boiled chocolate beans are 14 and cracked.
Roasted beans needs to be 15
Roasted beans are 16 in the pocket.

Questions 17-20
What does each type of coffee taste like?

Write the correct letter, A-D, next to Questions 17-20.
A intense
B mild
C chocolaty
D smoky
Types of coffee
17 First Crack
18 Green Beans
19 French Roast
20 Espresso Smoky
Questions 21-26
21 What is the thing that makes the Moa similar to dinosaur?
A Both are of interest to the public.

B Both are extinct at similar time.
C Both left lots of fossil remains.
22 What is the difference between Moa and other birds?
A no wing bones
B a long tail
C a smaller head
23 What’s the special feature of their chicks?
A They never return to the nests.

B Most of them die within two months after birth.
C They can find food by themselves.
24 What is the tutor’s opinion on male hatching the eggs?
A She doubts whether it is true or possible.

B She thinks it may be true.
C She can say with certainty that it is true.
25 What is the male student’s response after hearing some people see a Moa
recently
A He is surprised.
B He is worried.
C He is amused.
26 Why did the Moa become extinct?
A climate change
B human interference
C competitions with other animals
Questions 27-30
Choose FOUR answers from the box and write the correct letter, A-F, next to
Questions 27-30.
Features
A the much taller female
B less fossils left
C the biggest eggs
D feeding at night
E better vocal sound
F poor eyesight
27 the North Island Giant Moa
28 the Crested Moa
29 the Stout-legged Moa
30 the Eastern Moa

Questions 31-35
History of time-measurement
Primitive measurements by observing
Two time keepers:
• The 31
• Natural events, such as winds and rains, rivers flooding, plants flowering , and the
cycles of breeding or 32 behaviour.
Precise measurements
They became important for organising activities for:
• 33
• 34
The oldest time keepers were discovered in Mesopotamia and 35
Question 36-40

Time Keeper Disadvantages
The sundial In different parts of the year, the time for day 36
The clepsydra (Water The changing pressure and 37 were what the
clock) flow of water still relied on.
The 38 The time duration was 39
Fire candle clock The burning 40 or the rate of burning, was

subject to the candles wax.
ANSWER KEY
1. 04196570156 21. A
2. post 22. A
3. $39/39 dollars 23. C
4. bed 24. B
5. kitchen 25. C
6. heater 26. B
7. microwave 27. A
8. airport 28. B
9. 49 29. F
10. Australia 30. E
11. harvested 31. sun’s position
12. opened 32. animal/ animals
13. cleaned 33. religion/religions
14. expanded 34. (the) government
15. cooled 35. North Africa
16. sealed 36. varied
17. B 37. temperature
18. D 38. sandglasses
19. C 39. limited
20. A 40. time

LISTENING TEST-85


Questions 1-4
Answer the following questions using NO MORE THAN THREE WORDS AND/OR A
1. How many people are Cindy and Bob planning the picnic for?
2. On which date will the picnic be held?
3. What is the total budget for food and drink per person?
4. Which food does Bob specifically say is unsuitable?
Questions 5-8
Complete the following notes about the three catering companies Bob and Cindy
discuss. Write NO MORE THAN TWO WORDS AND/OR A NUMBER.
Paris Kitchen
• lack of variety of food
• poor quality 5
Company Caterers
• expensive
• 6 discount for groups of 30 or more
Celebrations
• new company
• only 7 for picnics
• 8 dishes
• offers free samples
Questions 9-10
Answer the questions using only a date or a telephone number.
9. When will Bob and Cindy go to Celebrations?
10. What is Celebrations“ telephone number?

Questions 11-12
Complete the notes on the Citizens Advice Bureau using NO MORE THAN TWO
WORDS for each gap.
• a solicitor
• suggest where you can find free legal advice
• inform you whether you can get to cover legal costs.
Questions 13-14
Complete the notes on the police using NO MORE THAN THREE WORDS for each
gap.
• don't be aggressive
• do not try to bribe police officers
• ask plain-clothes police officers for 13

• give your true name and address if asked
• do not sign anything without a solicitor's 14

• you can make one telephone call
Questions 15-16
Complete the following notes on. illegal actions using NO MORE
THAN THREE WORDS for each gap.
The following three things are illegal:
• the possession of 15
• the possession or 16 of drugs

• disorderly conduct
Questions 17-20
Decide which FOUR of the following statements are true, according to the speaker.
Write the appropriate letters in any order on your answer sheet.
A It is socially acceptable to drink a lot of alcohol.
B People often arrange to meet in bars.
C Drinking non-alcoholic drinks in bars is socially acceptable.
D You can drink a little and still drive a car.
E You can drink in public.
F Doctors can give patients otherwise illegal drugs.
G You must be over 18 to buy alcohol.
H Many people use illegal drugs.

Questions 21-25
Complete the following sentences using NO MORE THAN THREE WORDS for each
gap
21. Melissa’s first tip is
22. Simona says that a presenter should not
23. David explains that PGP means
24. David says PGP will and promote retention.

25. Carlos offers a general piece of advice for public speaking, which
is
Questions 26-30
Identify which speaker is being referred to in each statement.

Write the corresponding letter A, B, C or D on your answer sheet.
A. Carlos
B. David
C. Melissa
D. Simona
26 He/She thinks an overhead projector is usually needed.
27 He/She mentions that jokes can be useful in context.
28 He/She mentions that the question and answer part is very important.
29 He/She says that finishing early might be a good idea.
30 He/She says that you should drink enough.

Questions 31-33
Answer the following questions using NO MORE THAN ONE WORD OR A
DATE for each answer.
31. Which metal were the Celts using at the beginning of the first millennium
B.C.?
32. When did excavation at Hallstatt begin?
33. When were Celtic remains near La Tene uncovered?
Questions 34-37
Answer the following questions about Hallstatt culture using NO MORE THAN
THREE WORDS OR AN NUMBER for each answer.
34. How many periods of Hallstatt culture were there?

35. Which two items were traded over long distances at the beginning of the Hallstatt
period?
36. Where were settlements built during the Hallstatt C period?
37. What led to a stratified society?
Questions 38-40
Complete the following sentences about La Téne culture using NO MORE THAN
THREE WORDS for each gap.
38. Celtic took place during the La Téne period.
39. After 400 B.C., the La Téne culture
40. Weapons and everyday items can be found in La Tene across

Europe.
ANSWER KEY
1. 50 21. Show up early
2. 26th August 22. apologize
3. £15 23. Particular, General, Particular
4. ice cream 24. draw attention
5. wine 25. know your audience
6. 10% 26. D
7. cold meals 27. C
8. vegetarian 28. A
9. Thursday 29. C
10. 28 65 34 79 30. A
11. recommend 31. iron
12. legal aid 32. 1876
13. form of identification 33. 1858
14. advice 34. 4
15. (offensive) weapons 35. copper and tin
16. supply 36. hilltop
17. B/C/F/G IN ANY ORDER 37. luxury trade
18. B/C/F/G IN ANY ORDER 38. expansion and migration
19. B/C/F/G IN ANY ORDER 39. spread rapidly
20. B/C/F/G IN ANY ORDER 40. graves

LISTENING TEST-86

Questions 1-6
Complete the table below. Write NO MORE THAN TWO WORDS for each answer
Position Place Notes

Speak foreign languages
1 Parkview Hotel Have a valid 2
Include 3
Pay is low
General Assistant Lakeside Hotel

Free 4
Issue a 5
Wear 6
Catering Assistant Hotel 98
Night shift work Travel outside the city
Questions 7-10
RECRUITMENT PROCESS
STEP ONE
Complete a 7
STEP TWO
Do a 8 about personal skills

STEP THREE
Participate a training course involving 9

STEP FOUR
Get a 10 about the work

Questions 11-14
REGISTRATION OF FOREIGN NATIONALS AT THE HEALTH CENTER
STANDARD PROCEDURES
• Register as a 11
• Fill in a medical history form with details of previous
illness, 12 surgeries and 13
• Complete a 14 with personal information such as name, address and

telephone number.
Questions 15-20
Circle the correct letter, A, B or C.
15. The nurse can help you with
A minor operation.
B all sorts of remedy.
C a small injury
16. You don’t have to pay for the chiropodist if
A you have registered at the health center.

B you are in your late’ sixties.
C you have foot trauma.
17. In case of emergency
A you can ask for a home visit.

B you must go to the hospital directly.
C you should have an open surgery.
18. On Friday afternoons
A you don’t need to wait for a long time.

B you don’t need to make an appointment.
C you ought not to come at a specified time.
19. If you require a repeat prescription
A you have to see the doctor again.

B you need a special form.
C you can get one from the chemist.
20. In which case you needn’t pay for the prescription
A if you are a student.

B if you are unemployed or very poor.
C if you are pregnant.
Questions 21-23
• People domesticate bees for honey and 21 .
• Commercial crops such as almond, cherry, 22 , water melon,

cucumber, depend on pollination.
• Animal pollination contributes 23 dollars a year to world agriculture.
Questions 24 and 25
Choose TWO letters, A-D.
According to the professor, what factors have affected pollinator populations?
A Parasites.
B Air pollution.
C Hunting.
D Farm chemicals.
Questions 26-29
What are the features of each pollinator?
Choose the correct letter, A-F.
26 Monarch butterfly
27 Indian subcontinent butterflies
28 Spectacular tropical butterflies
29 Long-nosed bat
A It pollinates four out of live food crops in North America.

B It has been mistaken for a similar animal.
C It feeds on the nectar of lavender.
D It has been affected by environmental alteration.
E It has been smuggling traded.
F It returns to the specific site every year.
Question 30
30. What can be done to protect pollinators?
A Beekeeping needs to focus on honey production.

B People should use more organic approach of cultivation.
C Scientists should exploit more wild plants.
Questions 31-35
THE LONDON EYE
The London Eye, or 31 Wheel is an extremely large passenger-
carrying Ferris wheel situated on the banks of the 32 in Central
London in the United Kingdom. It attracts 33 people annually. Back in
2000, 34 was the main sponsor. Today, the London Eye is operated
by the London Eye Company Limited, a Merlin Entertainments Group Company.
Standing at a height of 35 is the largest Ferris wheel in Europe, and

has become the most popular paid tourist attraction in the United Kingdom, visited by
over three million people in one year.
Questions 36-40
Label the diagram below.
36 39
37 40
38
ANSWER KEY
1. Reception Assistant 21. beeswax
2. driving license 22. avocado pear
3. heavy lifting 23. 200 billion
4. meals 24. A,D IN ANY ORDER
5. certificate 25. A,D IN ANY ORDER
6. staff uniform 26. F
7. personal information form 27. D
8. questionnaire 28. E
9. role-play activities 29. B
10. video 30. B
11. temporary visitor 31. Millennium
12. allergies 32. River Thames
13. current medication 33. 3.5 million
14. registration card 34. British Airways
15. C 35. 135 metres
16. B 36. tension piles
17. A 37. Rim
18. B 38. A-Frame
19. B 39. Passenger Capsules
20. C 40. Boarding Platform

LISTENING TEST-87


Questions 1-6
PATIENT RECORD
Time of appointment: 10:00 am
Given names: Simon 1

Family name: Lee
Date of birth: 2 1989
Address: 3 Adams Terrace, Wellington

Phone number: 0211558809
Name of insurance company: 4
Date of last eye test: 5
Patient’s observations: Problems seeing 6
Questions 7-10
7. When must Simon wear his glasses?
8. What type of glasses are the least expensive?
9. What is good about the glasses Simon chooses?
10. How does Simon decide to pay?

Questions 11-12
11 Who is buried in the tomb of the Taj Mahal?
A the emperor Shahjahan

B the wife of Shahjahan
C the emperor and his wife
12 Where did the white marble come from?
A India
B China
C Persia
Questions 13-16
13
14
15
16
Question 17
17. What is the purpose of the Rest House?
A a place for the poor to stay

B a meeting place for pilgrims
C an architectural feature
Questions 18-20
How running water is provided
Water taken from the 18 by bullocks.
Water channelled into the 19 .
Water piped to the 20 .

Questions 21-24
Choose the correct letter, A, B or C
21. What background information does Daisy give about rice?
A Wild rice is grown throughout Asia

B Some types of rice need less water than others.
C All rice varieties have a lovely aroma
22. Erik says that a priority for rice farmers is to be able to
A grow rice without fertilizers.

B predict the weather patterns.
C manage water resources.
23. Where is the International Rice Research Institute?
A The Philippines
B China
C Japan
24. Scientists in Bangladesh want to find a
A more effective type of fertilizer.

B strain of rice resistant to flooding.
C way to reduce the effects of global warming.
Questions 25-30
Which country do the following statements apply to?
A. Japan
B. China
C. Thailand
25 They grow the most rice in the world.
26 They export the most rice in the world.
27 They aim to increase the nutritional value of rice.
28 Less rice is eaten than in the past.
29 An annual rice festival takes place.
30 A new type of rice is now popular locally.

Questions 31-33
Write NO MORE THAN ONE WORD for each answer,
RADIO WRITING
31. You may have to ignore some of the ordinary of writing.
32. Written words do not indicate things like emphasis, the of reading or
where to pause.
33. A script needs to sound like a .
Questions 34-40
Know who you are talking to
Imagine a typical listener:
• e.g. imagine telling your 34 about a film.

Create an informal tone:
• e.g. use words like 35

• Work out what you are going to say
Remember:
• listeners cannot ask questions
• you cannot 36 ideas

Make your script logical:
• 37 the information.
• Use concrete images e.g. compare the size of a field to a 38
• Use the 39 to get attention.
Check the script by 40

ANSWER KEY
1. Anthony 21. B
2. 1(st) June 22. C
3. University Hall 23. A
4. Health for Life 24. B
5. September 2006 25. B
6. (in the) distance 26. C
7. (for) driving 27. B
8. (the) full frame 28. A
9. (they are) strong 29. C
10. (in/by) cash 30. A
11. C 31. rules
12. A 32. speed
13. (The) Main Gateway 33. conversation
14. (the) (16/sixteen) flower beds 34. grandmother
15. (a/the) (raised) pond 35. us and we
16. (a/the) Mosque 36. repeat
17. C 37. space (out)
18. river 38. football pitch
19. (supply) tanks 39. first sentence
20. fountains 40. reading (it) aloud

LISTENING TEST-88

Question 1
Example
What’s the name of the accommodation house?
A. Jerry House
B. Thomas House
C. Student House
1. The accommodation was originally built as _____
A student flat.
B local museum.
C private house.
Questions 2 and 3
Which of the following TWO facilities are NOT in the house?
A bathroom
B balcony
C computer room
D garden
E garage
Questions 4-7
RULE
Bedroom and bathroom 4
5 room Use before 11 p.m.
Lounge 6 after 11 p.m
Yard 7
Questions 8-10
Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer
8. is only allowed on weekends.
9. The opening time of the front door is
10. You can go to Room 101 beside reception to get a

Questions 11-17
Complete the table below. Write NO MORE THAN TWO WORDS AND/OR A
Item Tennis Soccer
Number of teams 11 4
Age 16-22 Up to 12
13 court 2 14
Date 15 Saturday evenings
16 George Hansen 17
Questions 18-20
The match always begins with a 18 .
19 will be awarded an honour and prize.
All players must write a 20 by April 18th.

Questions 21-24
The tutor’s new room number is 21
The tutorial time is at 22
The reason for the student to see his tutor is to 23
The student’s trouble is to have many 24 to read.
Questions 25-28
Choose your answer below and write the letters, A-F, next to Questions 25-28.
What recommendations does the tutor make about the reference books?
Bayer: 25
Oliver: 26
Billy: 27
Andrew: 28
A All
B Research method
C Main Body
D Conclusion
E Avoid
F Argument
Questions 29 and 30
Which TWO of the following points does the tutor warn student’s research work?
A interviewees
B make data clearly
C time arrangement
D reference books
E questionnaire design
Questions 31-40
Magic Meteor Astronomy
Meteors are usually.named 31 .
Meteoroids belong to inner 32 system.
Meteor storms are more beautiful and amazing than 33 .
The biggest meteor storm happened in 34 .
Leonids are usually connected with 35 .
A 36 is brighter than any of the stars and planets.
Most meteors appear colour of 37 .
In the 17th Century, many people regarded meteorite as 38 .
The most magnificent meteorite event took place on 39 1908.
Dinosaurs became extinct about 40 years ago.

ANSWER KEY
1. C 21. 614
2. C,E IN ANY ORDER 22. 2:00 p.m/2:00 pm/2 pm
3. C,E IN ANY ORDER 23. extend thesis deadline
4. non-smoking 24. reading materials
5. laundry 25. A
6. quiet 26. F
7. no-parking 27. E
8. party 28. D
9. 6:00 am/6 am 29. A,D IN ANY ORDER
10. front door key 30. A,D IN ANY ORDER
11. 6 31. shooting star
12. 20 32. solar
13. venue 33. meteor showers
14. court 4 34. 1833
15. Sunday afternoons 35. comets
16. coach 36. fireball
17. Paul Bhatt 37. white
18. barbecue (dinner) 38. thunderstones
19. MVP 39. June 30
20. confirm letter 40. 65 million

LISTENING TEST-89
IELTS RECENT TEST VOL-1
Questions 1-6
Moving Company Service Report
Example Answer
Full Name: Jane Bond
Phone Number: 1
USA Address:
509 2
1137 3
Packing Day: 4
Date: 11th March
Clean-up by: 5:00 p.m.
Day: 5
About the Price: Rather expensive
Storage Time: 6
Questions 7-10
Where does the speaker decide to put items in?
Write the correct letter, A, B, or C, next to questions 7-10.
A in emergency pack
B in personal package
C in storage with the furniture
Items
7 cutlery and dishes
8 kettle
9 alarm clock
10 CD player
Questions 11-16
ANNUAL WULLABALLOO CONFERENCE
TIME CONTENT LOCATION
Title of the
9:00 a.m. lecture: 11 Main Hall
Lecturer: John Smith from
the 12
Garden Room on the ground

10:30 a.m. Presentation of papers
floor
11:15 a.m. Coffee break Main Hall
Sea View Restaurant on
1:00 p.m. Lunch the 13

The lift on
the 14
2:00 p.m. Presentation of further papers Ballroom
Afternoon tea Ballroom

15 p.m.
5:00 p.m. Conference will be finished Main Hall
5:10-6:10 p.m. Informal reception

16
Questions 17-20
17 Tickets are available
A only at the reception desk.

B tomorrow evening.
C at any time before the reception.
18 The delegates will be charged........
A $6.50
B $15.00
C $25.00
19 The restaurant is famous for
A steak.
B fish.
C barbecue.
20 The trip on Sunday costs
A $35 in total.
B $35 plus entrance fees.
C $35 plus lunch.
Questions 21-26
GENERAL COURSE DETAILS
21 What is the defining characteristic of a specialised course?
A Taking a proficiency exam

B Attending the class frequently
C Compulsory and regular
22 The Microbiology courses are available for
A full-time and flexible-time students.

B Microbiology students only.
C students on a flexible schedule.
23 The Biology courses are available for
A all students.
B full-time students only.
C freshmen only.
24 Who are interested in Microbiology courses?
A People who need work experience

B People from off-campus
C People who work at hospital
25 A Medical Science course will be opened next year because
A there are no experimental facilities.

B the lab equipment is too expensive.
C the building is damaged.
26 Which is the quickest increasing subject in enrolment?
A Medical Science
B Statistics
C Environmental Science
Questions 27-29
Choose THREE letters, A-G, and write each next to questions 27-29.
Which THREE compulsory courses must be taken?
A Medical Science
B Computing
C Mathematics
D Laboratory Techniques
E Statistics
F Medicine
G Environmental Science
Question 30
Complete the sentence below.
Write NO MORE THAN TWO WORDS for the answer.
30 There are three full scholarships that cover tuition and provide $1,500 cash
as a
Questions 31-37
How to Choose Flooring Materials
Source
31 There are some man-made materials like
32 Before being used, material undergoes
33 Wood should be cut and
34 Stone should be cut and

Selection
35 Aside from environmental factors, one should take into

account during construction.
36 Some properties of materials affect mood, such as , texture,

and colour.
37 Use a mathematical formula to choose the type of wood,
because are subjective, which are ambiguous in verbal description.
Questions 38-40
MATERIAL REFLECTANCE RATE
Polished silver Almost 1.0
White-painted plastic
Approximately 38
Quarry tile
Approximately 39
Almost 0.0
40
ANSWER KEY
1. 94635550 21. C
2. Clark House 22. A
3. University Drive 23. B
4. Monday 24. B
5. Thursday 25. A
6. a month 26. C
7. A 27. C,E,F
8. C 28. C,E,F
9. B 29. C,E,F
10. C 30. textbook allowance
11. Computer as Teacher 31. plastic
12. University of Melbourne 32. processing
13. top floor 33. seasoned
14. ground floor 34. polished
15. 3:10 35. the cost
16. Palm Lounge 36. grain patterns
17. C 37. words
18. B 38. 0.8
19. B 39. 0.1
20. A 40. black velvet

LISTENING TEST-90

Questions 1-3
Complete the notes below write ONE WORD only for each answer.
NOTES OF CUSTOMER INFORMATION
example answer
information source : found in the brochure
Included services 1 and accommodation
Sydney arrival date: 15th of 2

Accommodation criteria: 3
Questions 4-6
BOOKING INFORMATION
Room type: 4
Credit card holder: 5
Total cost for one night: 6
Questions 7-10
Complete the sentence below.
Write no more than TWO words for answer.
7 The is within walking distance of the accommodation
8 Hour customer books
9 Aboriginals stone carvings are in the
10 The Dreamtime can be experienced beneath the

Questions 11-15
Complete the Notes Below
Write NO MORE THAN 2 WORDS OR A NUMBER for each answer
Public Service broadcast
Volunteer workers must be at least 11 years old
Job applicants should not have 12
Job applicants are asked to submit 13 and 14 .
The employee will pay the expenses of 15 and phone calls.
Questions 16-18
Write NO MORE THAN TWO WORDS for each answer
Type Of People Duties Service Time
Wheelchair User Tuesday

Drive them in volunteer’s 16 to
view nature
The Blind Read books to them

17
Disabled Children Take care of them on holiday For one week

in 18
Questions 19-20
Write NO MORE THAN TWO WORDS OR A NUMBER for each answer.
If you are willing to become a volunteer, here is some information to help:
Contact person: Mary Smith
Post office box: 19
Email Address: 20
Question 21-25
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer
Environmental change Discussion
-- In south east Mexico, farmers did too much 21 so the environment

has been destroyed.
-- According to Dick, vegetation problems caused 22
-- A back issue of periodical reported interviews with 23
-- According to one of the articles in periodical, land 24 show it is very

tough for the plant growth there
-- In the past 10 years, almost 25 kilometres of forest has disappeared.
Question 26-30
Write ONE WORD AND/OR A NUMBER for each answer
26. “Growing Area is about” kilometres.
27. Scientists have taken of the soil in the Yucatan.
28. The university’s own geology department has also analysed the at
the site.
29. The in Dr. Horst’s books are very useful and worth studying.
30. The student needs a to do a presentation.

Questions 31 and 32
31. Bees that help with pollination benefit flowers and
A Female plants
B Pollen
C Fruit trees
32. Bees produce wax that can be made into candles and
A Honey
B Polish
C Pollen
Questions 33-35
33 Dragonflies eat
34 Insects in summer can be harmful because they can carry such deadly diseases
as malaria, yellow fever, and
35 Harmful insects may destroy crops, clothes, furniture, and even the
Questions 36-40
How to kill bad Insects
Chemical Method
These solutions to insect problems are often not worthwhile because:
a) They are effective on a 36
b) They Can bring harm to 37
c) Insects become 38 to the chemicals quickly.
Biological methods
These Methods are 39 than chemical methods of eliminating harmful
insects.
Breeding control method

In order to control the breeding of insects, one needs to understand the
insects’ 40
ANSWER KEY
1. flights 21. farming
2. April 22. environmental damage
3. cheapest 23. tourists
4. non-smoking 24. samples
5. John A. Smyth 25. 21,000 square
6. 110 dollars 26. 10.5 square
7. Cultural Centre 27. measurements
8. camel ride 28. soil
9. desert 29. photographs
10. stars 30. map
11. 18 31. C
12. police records 32. B
13. references 33. harmful insects
14. curriculum vitae 34. sleeping sickness
15. transportation 35. whole building
16. own car 36. small scale
17. Monday mornings 37. humans
18. August 38. resistant
19. 651 39. cheaper
20. acrawfor@worldwidehelpers.org 40. life cycle

LISTENING TEST-91

Questions 1-4
Product Incident Report
Example Answer
Product: rice cooker
Model Number: 1
Price of the Product: £2
Name of the Branch: 3
Problem: 4
Questions 5-10
CUSTOMER’S INFORMATION DETAILS
Name: 5
Address: 6
Postcode: 7
Card’s Expiry Date: 8
Method of Compensation: 9
Shopping Frequency:
10

Questions 11-15
Listen to the directions and match the places in questions 11-15 to the appropriate
place among A-E on the map.
11 Student Centre
12 Health Centre
13 Internet Unit
14 Complaint Office
15 Cafe
Questions 16-20
16 Students in a room don’t need to share a with ones in other

rooms.
17 Everyone has to write down his name on the
18 All the students use a to enter the door.

19 If you want to wash your clothes, go to the laundry room which is located in
the
20 The dormitory closes at every night.

Questions 21 and 22
Choose the correct letters, A-C, and write each next to questions 21 and 22.
According to Betty, what can be said about the sales of both cheese and oil in New
Zealand and Colombia?
21
22
Questions 23 and 24
Write the correct letters, A-E, next to questions 23-24.
Which TWO of the following are sales strategies for chocolate in Italy and Germany?
A Change the location of the product on shelves
B Make Schmutzig the second cheapest brand
C Make it the cheapest brand
D Give a free gift
E Locate near a children’s school

Questions 25-30
Product Sales Report
Research plan next week
Interested in: Going to be concerned with:

the 27 's effects on
how 25 affects the sales sales of cookies and the relationships
of
among 28 , 29 , and
cosmetics and 26 sales
Pay more attention to extension into the study of 30

Questions 31-37
Talking about the history of bikes
Years/Time Feature Advantage Disadvantage
1830s need 31
wooden wheels
than
covered with metal walking
quite 32
Chain and sprocket easier
33
are 34 and 35
ride
harder to balance
1880s more comfortable The faster you go, the

use 36
more you feel every
bump.
dangerous before
1890s equal-sized wheels
37 brakes appeared
Questions 38-40
Choose THREE letters, A-F, and write them next to questions 38-40.
The invention of different gears on a bicycle affected which THREE of the following?
A Wheel size
B Balance
C Rate of speed
D The back wheel
E Safety
F Downhill travel
ANSWER KEY
1. R242 21. B
2. 89.99 22. C
3. City Centre 23. A,B
4. escaping steam 24. A,B
5. Herbert Hewitt 25. colour
6. 84 Park Road 26. cleaning products
7. B0241DJ 27. containers
8. April 2008 28. materials
9. refund 29. image
10. once a month 30. advertisement
11. E 31. less effort
12. A 32. uncomfortable
13. B 33. 1860s
14. D 34. connected
15. C 35. more smoothly
16. bathroom 36. rubber wheels
17. food containers 37. safer
18. code 38. C, D, F (in any order)
19. basement 39. C, D, F (in any order)
20. 11:30 40. C, D, F (in any order)

LISTENING TEST-92

Questions 1-5
Complete the form below
Example Answer
Aim: protecting environment through recycling
Type of group: non-profit
Frequency of newspaper collection: 1
Name: 2
Address: 3
E-mail: 4
Postcode: 5
Questions 6-10
Recycling
Ways of recycling
Newspaper: in a 6 box
Nearest rubbish collection centre

On the East Side of 7
Blue box: 8
Rubbish that can be recycled Green box: glass and plastics
Yellow box: paper
Rubbish that cannot be recycled

9
Name of a booklet
10
Questions 11-17
“CV and Interview Skills” Semina
The speaker suggests that the students use the 11 when they begin
writing resumes.
The students should be sure not to keep the CV 12 .
A 13 cover letter is useful when applying for a job and should be

included.
The speaker believes the CV should have a beautiful 14 .
The CV should not have any spelling and grammar 15 .
The words in a CV can describe your 16 .
Don’t forget to put down a 17 on the CV.
Questions 18-20
Choose THREE letters, A-G, and write them next to questions 18-20.
What THREE details should job applicants know in the interview?
A Working hours
B Promotion prospect
C Salary range
D Pension contribution bonus
E Training
F Holidays
G Location
Questions 21-30
A Consultation with the Returning Students Advisor
21 What does the man want to have?
A A break
B A talk
C A class
22 What does the man think of children nowadays?
A Confident
B Intelligent
C Mature
23 What type of people does the man want to teach?
A Children
B Students
C Adults
24 What did the man do when he encountered former students?
A Had a conversation
B Ran away
C Taught them
25 What is the man ’ s greatest weakness ?
A Being old-fashioned
B Lack of confidence
C Being introverted
26 When did Doctor Lindsey go to college?
A 18 years ago
B Before stardng a family
C When she was 35 years old
27 How did the woman feel when she was a freshman?
A Hopeless
B Unsuccessful
C Stressed
28 How does the man feel about his career?
A Unique
B Boring
C Impressive
29 What does the man finally decide to study?
A Languages
B Business
C Liberal Arts
30 Which change in students’ life is NOT important to Frank?
A Classroom technology
B Student housing
C University facilities
Questions 31-34
31 The university uses as their teaching method.
32 Research skills include writing and
33 Books of Economics are kept in the
34 Maths books are kept in the Building.
Questions 35 and 36
35 Which is NOT provided for students in most of the large buildings?
A Printing
B Photocopying
C Typing
36 Which of the following can be used when you want to print?
A Computer printers
B Prepaid cards
C Laser printers
Questions 37-40
Choose FOUR answers from the box and write the correct letter, A-G, next to
questions 37-40.
A Student Union Building
B Nursery
C Media Centre
D Medical Services Centre
E Maths Department Building
F new library
G old library
37 If you go straight out those doors, the is directly opposite this

building.
38 If you make a right turn outside the door and go to the second building,
that’s the
39 You can see the if you look out of that window.
40 The Media Centre is in front of the

ANSWER KEY
1. every other week 21. B
2. Peter Wisrough 22. A
3. 168 Bridge Road 23. C
4. helpline@blackcat.com 24. A
5. BS97PU 25. A
6. yellow 26. C
7. Central Park 27. C
8. metal 28. B
9. magazines 29. C
10. Savvy 30. B
11. Internet 31. modules technology
12. too long 32. finding a job
13. typed 33. old library
14. layout 34. Maths Department
15. errors 35. B
16. skills and experiences 36. C
17. contact number 37. B
18. C, E, F (in any order) 38. D
19. C, E, F (in any order) 39. C
20. C, E, F (in any order) 40. F

LISTENING TEST-93

Address Rooms Facilities Providing Price Problem
3 bedrooms, a
Internet
Beatle Road bathroom, and a living Example: restaurant $1 Garden: too big to clean up
& utilities
room
Oakington 3 bedrooms, Shared living room,

Living Due to some shared facilities,
Avenue bathroom, kitchen, $400/$340
a2 , and room furniture
(on-campus) it seems 4
a living room and 3
2 bedrooms, a living Sometimes a little

Mead Street 5 6 $600
room, and a study bit 7
a bedroom, a living
Devon Close
room, a study, and a 8 9 $500 Without 10
(on-campus)
dining hall
Waste sorting, collection, and disposal
Necessary characteristics of dustbins: Solid and 11

Three kinds:
Recyclable garbage (blue or green bin)

Waste Unrecyclable garbage (yellow bin)
sorting
Toxic waste (red bin)
Commercial waste collection:

It mainly refers to 12 waste.
Waste Warning signs state not to 13 blue/green bins.
collection
Those 14 metals will cause environmental pollution.
Household waste collection:
All kitchen garbage should be put into a 15 bag.
The garbage disposal plant is situated in an 16 space or field.

The waste is disposed of at least once every 17
Waste
disposal The dustbin should be cleared at night because of 18 .
The waste is mainly produced by 19 , industry, retail, and offices.
Please do not dispose of 20 in any of the bins.
Questions 21-24
21 The research topic should come from one of the headings in
the
22 At least one reference needs to be from
23 The data Julie found on past experiments is in

24 Ricky has pointed out that aside from journals, he can also
use about scientific experiments.
Questions 25-30
The format of papers
The paper should be written in:

25
The title should be in:

26
The report has to be:

27
Number the page on the:

28 comer
The margin should be:

29 pixels wide
Students should write down their:

30
Questions 31-38
31 This paper pertains to one major concern about water for people everywhere
- that is a source of water.
32 Australia is a dry continent and thus water is very
33 We utilise the most water for
34 We discover the purest water in rivers, creeks,
35 Rainfall is a useful source of water unless there is significant
36 People in the West wish the water to be
37 Water is highly prone to
38 In the home, one of the most important uses of water is for
Questions 39 and 40
39 The mechanisms for water management are
A inadequate.
B nearly adequate.
C admirable.
40 The government’s 1989 White Paper
A caused a concern.
B is unreliable.
C is inconclusive.
ANSWER KEY
1. 435 21. note system
2. kitchen 22. scientific research
3. washing machine 23. scientific journals
4. inconvenient 24. information from Internet
5. TV and VCR 25. double-spaced
6. washbasin 26. italics
7. noisy 27. typed
8. lamp 28. top right
9. evening meals 29. 3.25
10. bathroom 30. ID number
11. waterproof 31. safe and reliable
12. building 32. scarce
13. overfill 33. washing
14. heavy 34. lakes and dams
15. plastic 35. air pollution
16. open 36. pure and safe
17. four weeks 37. contamination
18. traffic 38. drinking
19. businesses 39. A
20. stones 40. B

LISTENING TEST-94

Questions 1-4
HOUSE SERVICE INFORMATION
Example Answer
Name: Barbara Hill
Location:
1 London
Postcode: SW105
Rooms:
two 2 bedrooms
The other room used as:

an 3
Downstairs:
kitchen-diner, conservatory, and 4
Pets: 2 dogs and 3 cats

Questions 5-7
5 Which of these extra services does the agent agree to do?
A Change the bed linen

B Do some gardening work
C Clean the glass
6 What does the customer want cleaned every three months?
A Curtains
B Carpets
C Mats
7 What does the customer want done with clothes?
A Wash and iron the clothes

B Iron the clothes
C Clean and dry the clothes
Questions 8-10
8 The agent’s address is 12 Road.
9 Her house will get cleaned next
10 The maximum time of cleaning service is

Questions 11-17
11 The main purpose of the service is to
A educate people.
B persuade people to fly.
C provide people with comfort.
12 The number of people working at Sydney Airport is
A 200.
B 360.
C 440.
13 Dogs are chosen according to
A their ability to stay calm.

B their friendliness.
C their skill at locating narcotics.
14 The number of postal items processed last year amounted to
A 4,400.
B 52,000.
C 72,000.
15 People carrying items that are not allowed
A will get arrested.

B will be refused on board.
C will be given a warning.
16 Which of the following is NOT allowed to be taken on the flight?
A Carry-on items
B Plant seeds
C Parcels
17 What is the proper security protocol for a pocket knife found in a carry-on
suitcase?
A It is returned to the passenger after examination.

B It is thrown away in a safe receptacle.
C It is passed on to higher-level authorities.
Questions 18-20
18. The acceptable material for packing goods in Australia is
19. The belongings most of time are refused due to problems with the
20. The customs must be given notice of the goods from days before it
arrives in Australia.
Questions 21-26
A Video Resource Centre
B Reading Room
C Food Service Centre
D Periodicals Section
E Enquiry Desk
F Satellite TV Station
21
22
23
24
25
26
Questions 27-30
27 If you need to find information on a certain book, you can
use check-out cards.

28 If you want to find information in a specific field, use
the guides.
29 Computers in some cannot be linked to the network.
30 You can find more information in a on my desk.

Questions 31-35
31 The student thought there were no crocodiles in Northern Africa because

A North Africa contains very little wildlife for the crocodile to prey on.
B she found no mention in the literature of their existence there.
C there is very little water in North Africa.
32 Crocodiles live in groups of about

A 20.
B 38.
C 46.
33 African crocodiles usually live in areas with

A hot, dry climates.
B hot, wet rainforests.
C warm, wet climates.
34 Crocodiles in dry areas live in caves located

A underground.
B in mountainsides.
C underwater.
35 What change caused changes in crocodile populations in North Africa?

A They were driven away by a fierce predator.
B Crocodiles evolved from desert creatures to wetland creatures.
C North Africa used to be wetland but slowly turned to desert over time.
Questions 36-40
36 Desert crocodiles sometimes live in places with dry periods that last up
to months.
37 A hole dug by a female crocodile in which to lay eggs can have a of up
to 60cm.
38 Local people do not crocodiles.
39 Crocodiles out of fear when humans populate their habitat.
40 Researchers want to study more about population size, , and relations
to other populations of crocodiles.
ANSWER KEY
1. Southwest 21. B
2. double(s) 22. D
3. office 23. C
4. lounge 24. A
5. A 25. F
6. B 26. E
7. B 27. pink and yellow
8. Amyes 28. subject
9. Thursday 29. universities
10. three hours/3 hours 30. (labelled) blue folder
11. A 31. B
12. C 32. A
13. A 33. C
14. B 34. A
15. C 35. C
16. B 36. 8
17. B 37. depth
18. paper 38. fear
19. package labels 39. attack
20. 2 to 10 40. migration patterns

LISTENING TEST-95
NEW MOCK TEST OCT-2017

Questions 1-4
Complete the following information using NO MORE THAN THREE WORDS
AND/OR NUMBERS for each answer.
Surname 1
Given name Garba
Local address 2
Home address Lagos, Nigeria
Date of birth 3
Course 4
Questions 5-7
Answer the following questions using NO MORE THAN THREE
WORDS/NUMBERS for each answer.
5. How many other UK universities have libraries open 24 hours?
6. What size photocopies are available at the library?
7. How many entries are there on the library database?
Questions 8-10
gap.
8. It is not necessary to be on the lower floor of the library.
9. What is on the upper floor of the library? .

10. It is not always necessary to make an appointment to use
the room.
Questions 11-13
Complete the following sentences using NO MORE THAN THREE WORDS AND/OR
NUMBERS for each gap.
11. Students on courses lasting over a year are usually given until to leave the
country.
12. You should send your application before your permission expires.
13. Your application must only include documents.
Questions 14-16
Decide which THREE things ALL applicants MUST send when extending their leave to remain.
Write the appropriate letters in boxes 14-16 in any order.
A Your passport.
B Your children’s passports.
C Your Police Registration Certificate.
D A letter from your college or university saying that you are on a full-time course of study,
or that you will be beginning one.
E Bank statements covering the past three months.
F A recent passport-sized photograph of yourself.
G Recent passport-sized photos of your children.
Questions 17-20
Answer the following questions using NO MORE THAN THREE WORDS AND/OR
NUMBERS for each answer.
17. Where can you download the FLRS application form?
18. Which postal service should you use when sending your application?
19. Which organization has a 24-hour emergency line?
20. How long do people have to appeal a decision?

Questions 21-25
Complete the following sentences using NO MORE THAN TWO WORDS for each gap.
21. The professor already knows something about Clare from her .
22. The professor wants to ask Clare about her experience and .
23. Clare studied at University.
24. Clare felt she would be more if she was further from her family.
25. Clare chose Infrastructure as one of her optional courses.
Questions 26-30
Answer the following questions using NO MORE THAN THREE WORDS for each answer.
26. What did Clare want to concentrate on in her studies?
27. During which time of the year did she work abroad?
28. What didn’t she like in India?
29. What did the workers have to remove to make the roads in Sierra Leone?
30. What Masters’ course does Clare plan to take?

Questions 31-35
Complete the information in the table using NO MORE THAN THREE WORDS for each answer.
Parts Geography Industries
mostly lowland upland Manufacturing

England farming services
in 32
mountains lochs
oil electronics
biotechnology
Scotland
(33 ) fishing forestry
UK 31 glens (valleys)
Electronics auto
34 mountains parts 35
Wales
lakes healthcare professional
services
Northern Ireland beautiful countryside tourism
Questions 36-40
36. What kind of weather do many foreigners think Britain has?
37. Which is the driest month in London?
38. Which part of Britain tends to be drier?
39. Where is snow usual in winter?
40. When is the weather generally most variable?

ANSWER KEY
1. Buwal 21. application form
2. 16 Bridgeway Road 22. academic background
3. 25th May 1983 23. geography
4. M.Sc. Engineering 24. independent
5. 1 25. third year
6. A4 26. human geography
7. (about) half a million/ 500000 27. summer
8. silent 28. the climate
9. books and reports 29. vegetation
10. video and DVD 30. Development Studies
11. 31st October 31. Great Britain
12. 1 month 32. north and west
13. (the) original 33. lakes
14. A, D,F IN ANY ORDER 34. coastline
15. A, D,F IN ANY ORDER 35. food processing
16. A, D,F IN ANY ORDER 36. rain and fog
17. Home Office website 37. April
18. recorded delivery 38. east
19. Immigration Advisory Service 39. (parts of) Scotland
20. (a) few days 40. early spring

LISTENING TEST-96
NEW MOCK TEST OCT-2017

Questions 1-4
Choose the correct answer, A, B, C or D.
1. How did the student get the university prospectus?
A From the woman.

B From the Internet.
C From a friend.
D During a visit to the university.
2. What is the A-level requirement for the course?
A BBB.
B BBC
C BCC.
D There is no clear requirement.
3. What A-levels is the student taking?
A He doesn’t say.
B He hasn’t started his A-levels yet.
C Politics, a language and another subject.
D Economics, geography and history.
4. Who can use the language lab?
A Only students who have chosen to study a language.

B Only students who are preparing for work abroad.
C Students who have chosen one of the five languages offered on the course.
D Any student.
Questions 5-7
Answer the following questions using NO MORE THAN THREE
WORDS/NUMBERS for each answer.
5. Who decides the country in which the student will work in year
three?
6. How many students went to work in either Singapore or Brunei this
year?
7. What is the advantage of translating or checking translations?
Questions 8-10
gap.
8. The women points out that the student can teach English
and together.
9. First year students can study a language or do a project, but are on

one.
10. There are no department for first-year students.

Questions 11-15
Answer the following questions using NO MORE THAN TWO WORDS for each
answer.
11. According to Mr Singh, on which thing do many people make superficial
observations?
12. According to Mr Singh, how quickly do cultures change?
13. How many children does Mr Singh have?

14. According to Mr Singh, what are young Indians not concerned about?
15. According to Mr Singh, what great advantage do young Indians
have?
Questions 16-20
gap.
16. According to Mr Singh, the biggest problem for young Indians is that their parents
them too much at school.
17. What is becoming more widely available to people in India?
18. Mr Singh believes that the best way to be successful is to be .
19. Mr Singh believes that Western methods plus the are an excellent
mix.
20. Mr Singh says his generation could only dream, but the new one
can too.
Questions 21-25
21. When is the deadline for handing in dissertations?
22. What should the word count exclude?
23. Who must approve the dissertation topic?
24. How long should the research take?

25. What will the students probably spend the second half of April
doing?
Questions 26-30
Complete the following statements using NO MORE THAN THREE WORDS for
each gap.
26. The professor recommends referring to dissertations.
27. The students already have a printed to help them with their
dissertations.
28. Helen Trailforth’s book is named .
29. The library has a for getting books back from other students if you
need them.
30. The professor says that questionnaires may not get interviewees
real .
Questions 31-34
Complete the notes using NO MORE THAN THREE WORDS for each gap.
Lack of preparation can lead to contamination, e.g. forgetting to
remove 31 or including the 32 of material.
The 33 at the processing facility removes contaminants, but
processors may refuse 34 materials.
Questions 35-37
gap.
35. MRF is short for .
36. At the MRF, trucks are .
37. Trucks leave the materials on the .
Questions 38-40
Answer the following questions using NO MORE THAN THREE WORDS for each
answer.
38. What are the two types of sorting?
39. What closes the recycling loop?
40. What is the current recycling rate?

ANSWER KEY
1. B 21. 28th May
2. C 22. contents, references, bibliography
3. D 23. (your) personal tutor
4. D 24. 8-10 weeks
5. student 25. (extra) research
6. none 26. other/ previous students
7. (quite) well paid/ (the) pay 27. research guide
8. do aid work 28. Dissertation Research Techniques
9. assessed 29. recall system
10. scholarships 30. feelings and opinions
11. rock music 31. container lids
12. very slowly 32. wrong type
13. two 33. sorting process
14. politics 34. heavily contaminated
15. mobility 35. material recovery facility
16. push/are pushing 36. weighed
17. education 37. tipping floor
18. creative 38. manual and automatic
19. Indian value system 39. buying recycled products
20. achieve 40. 33.9%

LISTENING TEST-97
NEW MOCK TEST SEP-2017

ORDER FORM
Example: Answer
Reason for calf: problems with WEBSITE
Name: 1 Freeman
Title of book: 2
Author: Richard 3
Type of book: 4
Price: 5£
Payment method: 6
Delivery address: 7 , London N22
Delivery type: 8
Delivery date: 9
Delivery instructions: If out leave with a 10
Questions 11-16
11. What will wake people up in the home of the future?
A . Body temperature.
B . The sound of an alarm clock.
C . The movement of the bed.
12. What will shoes be able to do by themselves?
A . Walk faster.
B . Play music.
C . Float on air.
13. What kind of clothes will people be wearing?
A . Clothes that make us more intelligent.

B . Clothes that can interpret how we are feeling.
C . Clothes that are powered by electricity.
14. What can the house do?
A . Control the shower temperature.

B . Turn off the taps.
C . Wash your back.
15. What will the Internet be able to do?
A . Understand when you are worried

B . Project what’s in your fridge.
C . Help find something you've lost.
16. What will the fridge do when people are low on milk?
A . Deliver the milk.

B . Send an email to the shop.
C . Defrost some in the freezer.
Questions 17-20
The living room of the future
17 television
18 temperature control
19 bookcase
20 computer keyboard
Questions 21-25
Choose FIVE letters, A-H.
Which FIVE things has Sally already done?
A . emailed four businesses
B . written up results
C . contacted three businesses
D . started writing the assignment
E . read A Starting Success
F . skimmed a document
G . borrowed a book
H . researched data
Questions 26-30
Choose FIVE answers from the box and choose the correct letter, A-G, for questions
26-30.
A beginning D language G scales
B choices E opening
C document F questions
How to write a questionnaire
• Keep your 26 simple
• Try to make the 27 of the document interesting.
• Make sure that the 28 uses standard terms that aren’t too formal or
informal
• Limit or avoid open questions.
• Use simple 29 to make it quicker for the recipient.
• Put your 30 in a logical order.

Impact of Urbanization
The effects of urbanization:

Example: in the U.S.
• only 31 of land built on
• loss of 32 far larger
• Could impact on world 33 in future
Research methods:
• a weather 34 for clouds was used
• land use divided into 35 .
• data used to calculate the 36 of all areas
Results:
• urban areas often built on the 37 .

• a second study confirmed that prime land is being converted
• 38 of vegetation is lost per annum
The future:
• countries such as 39 and need to do investigations

• stop investing in infrastructure in areas of fertile land
• encourage people to move by giving them 40 .

ANSWER KEY
1. ZARA 21. C D F G H (IN ANY ORDER)
2. FUTURE WORLDS 22. C D F G H (IN ANY ORDER)
3. WATSON 23. C D F G H (IN ANY ORDER)
4. SELF-HELP 24. C D F G H (IN ANY ORDER)
5. 12.99 25. C D F G H (IN ANY ORDER)
6. CREDIT CARD 26. D
7. 62 GREEN GARDENS 27. A
8. FREE (DELIVERY) 28. C
9. 21st FEBRUARY 29. G
10. NEIGHBOUR 30. F
11. C 31. 3%
12. B 32. PRODUCTIVE LAND
13. B 33. FOOD SUPPLIES
14. A 34. SATELLITE
15. C 35. 3 CATEGORIES
16. B 36. TOTAL PRODUCTIVITY
17. A 37. BEST SOIL(S)
18. C 38. 91 MILLION TONS
19. F 39. INDIA, CHINA
20. D 40. FINANCIAL INCENTIVES

LISTENING TEST-98
NEW MOCK TEST SEP-2017

Questions 1-4
Answer the following questions using NO MORE THAN THREE WORDS AND/OR A
FIGURE for each answer.
1. On which day and date does the woman want to fly to Toronto?
2. What class does the woman want to fly in?

3. What is the lowest price for a ticket on the days the customer has chosen? $
4. What do the ticket prices include?
Questions 5-8
Complete the following information about the flight times using NO MORE THAN
ONE WORD OR A TIME for each gap.
Outward flight Return flight

Airline Stopover
Departure Arrival Departure Arrival
Air Canada 10:00 10:00 16:00 18:00 Vancouver
Qantas 5 10:15 9:00 11:00 6
Pacific 7 11:15 8 06:10 Los Angeles
Questions 9-10
answer
9. What is the customer’s full name?
10. Which company does she work for?

Questions 11-14
gap.
11. A tenancy agreement is a between the tenant and the landlord.

12. An assured short-hold tenancy means that your landlord cannot ask you to leave
without a good reason during the .
13. Tenants should keep a of the tenancy agreement.
14. is a list of all the items in the property.
Questions 15-17
Decide which THREE of the following statements about deposits are correct and
write the appropriate letters on your answer sheet in any order.
A . They are special to England. ‘

B . They are generally equal to one months’rent.-. ,
C . They can be used instead of one months’rent.
D . They can cover unpaid bills when you leave accommodation.
E . They can cover the cost of damage to furniture.
F . They are not payable when you use an accommodation agency.
G . They can cover the legal costs of tenancy disputes.
Questions 18-20
Decide which are THREE ways a landlord can legally evict a tenant (other than an
excluded tenant) and write the appropriate letters on your answer sheet in any order.
A . By moving into the property.

B . By moving a member of his /her family Into the property.
C . By applying to your educational institution for your eviction.
D . By waiting until the tenancy agreement expires.
E . By giving you notice that you have to leave.
F . By giving you at least 4 weeks’ notice that you have to leave.
G . By getting a court to issue an order for you to leave.
H . By contacting a law centre or the Citizens’ Advice Bureau.
Questions 21-25
answer.
21. What did Klara originally want to do her project on?
22. Where can Klara read about housing prices every day?
23. Which facilities might influence housing prices?
24. What did Klara’s friend suggest including information on?
25. Where could Klara get such information from?
Questions 26-30
Complete the following sentences using NO MORE THAN THREE WORDS
AND/OR NUMBERS for each gap.
26. In the middle part, Klara needs to use a .
27. The professor suggests of the bibliography.
28. The professor suggests that headings are .
29. How much longer does Klara have to finish the project?
30. What’s the last thing Klara needs to do before giving the professor her project?
Questions 31-33
Answer the following information about British Education Scholarships using NO
MORE THAN THREE WORDS AND/OR NUMBERS for each gap.
British Education Scholarships
• available to all overseas students
• for students at 31 level

• 2000 awarded each year
• full award, 32 award or partial award
• worth up to 33 £33 I
Questions 34-35
Answer the following questions about Commonwealth Scholarships using NO MORE
THAN THREE WORDS AND/OR NUMBERS for each gap.
34. Where should you apply for this scholarship?
35. How much is each scholarship worth? £
Questions 36-38
Complete the following information about Foreign Office Scholarships using NO
MORE THAN THREE WORDS for each gap.
Foreign Office Scholarships
• awarded jointly by the Foreign Office and HE institutions
• usually awarded for 36
• not employed by government or 37
• course must be in field of 38
Questions 39-40
Answer the following questions about Overseas Students Research Awards
using NO MORE THAN THREE WORDS for each gap.
39. Which cost is covered by these awards?
40. Which organization provides these awards?

ANSWER KEY
1. Thursday 16th 21. voting patterns
2. business 22. (in) newspapers
3. 3200 23. schools
4. taxes (and) surcharges 24. crime rates/ statistics
5. 1:45 25. (the) police
6. Vancouver 26. uniform approach
7. 6:15 27. changing the format
8. 10:25 28. short
9. Mary-Anne Reece 29. a/1 month
10. ABC Stocks 30. (final) proofreading
11. written legal agreement 31. postgraduate
12. first six months 32. fees-only
13. copy 33. 20,000
14. An inventory 34. (British council) office
15. B D E (IN ANY ORDER) 35. £5000 to £15000
16. B D E (IN ANY ORDER) 36. taught postgraduate courses
17. B D E (IN ANY ORDER) 37. (an) international organisation
18. D F G (IN ANY ORDER) 38. development
19. D F G (IN ANY ORDER) 39. fees
20. D F G (IN ANY ORDER) 40. Ministry of Education

LISTENING TEST-99
New Mock Test Aug 2017 - Listening Practice Test 1

SECTION 1
Question 1
Example
What’s the name of the accommodation house?
A. Jerry House
B. Thomas House
C. Student House
1. The accommodation was originally built as _____________________
A student flat.
B local museum.
C private house.
Questions 2-3
Which of the following TWO facilities are NOT in the house?
A bathroom
B balcony
C computer room
D garden
E garage
Questions 4-7
RULE
Bedroom and 4 is not
bathroom allowed
5
Use before 11 p.m.
room
6 after 11
Lounge
p.m
Yard 7
Questions 8-10
Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer
8. is only allowed on weekends.
9. The opening time of the front door is .
10. You can go to Room 101 beside reception to get a .

SECTION 2
Questions 11-17
Item Tennis Soccer

Number of teams 11 4
Up to 12
Age 16-22
13 court 2 14
Date 15 Saturday evenings
16 George Hansen 17
Questions 18-20
The match always begins with a 18 .
19 will be awarded an honour and prize.
All players must write a 20 by April 18th.

SECTION 3
Questions 21-24
The tutor’s new room number is 21 .
The tutorial time is at 22 .
The reason for the student to see his tutor is to 23 .
The student’s trouble is to have many 24 to read.
Questions 25-28
Choose your answer below and write the letters, A-F, next to Questions 25-28.
What recommendations does the tutor make about the reference books?
A. All
B. Research method
C. Main Body
D. Conclusion
E. Avoid
F. Argument
25 Bayer
26 Oliver
27 Billy
28 Andrew
Questions 29-30
Which TWO of the following points does the tutor warn student’s research work?
A interviewees
B make data clearly
C time arrangement
D reference books
E questionnaire design
SECTION 4
Questions 31-40
Magic Meteor Astronomy

Meteors are usually.named 31 .
Meteoroids belong to inner 32 system.
Meteor storms are more beautiful and amazing than 33 .
The biggest meteor storm happened in 34 .
Leonids are usually connected with 35 .
A 36 is brighter than any of the stars and planets.
Most meteors appear colour of 37 .
In the 17th Century, many people regarded meteorite as 38 .
The most magnificent meteorite event took place on 39 1908.
Dinosaurs became extinct about 40 years ago.

Answer for New Mock Test Aug 2017 - Listening Practice Test 1
1. C 21. 614
2. C,E IN ANY 22. 14:00/2:00 pm

ORDER
3. C,E IN ANY 23. extend thesis

ORDER deadline
4. smoking 24. reading materials
5. laundry 25. A
6. noise 26. F
7. parking 27. E
8. party 28. D
9. 6:00 am/6:00 29. A,D IN ANY ORDER
10. front door key 30. A,D IN ANY ORDER
11. 6 31. shooting star
12. 20 32. solar
13. Venue 33. meteor showers
14. court 4 34. 1833
15. Sunday 35. comets

afternoons
16. Coach 36. fireball
17. Paul Bhatt 37. white
18. barbecue 38. thunderstones

(dinner)
19. MVP 39. June 30
20. confirm letter 40. 65 million/65,000,000

LISTENING TEST-100

SECTION 1
Questions 1-4
Example
What information does the girl want to know?
A. transportation
B. flight
C. London
1. Which is the first recommended transportation by the man?
A taxi
B underground
C coach
2. What’s the reason of the girl for not hiring a private car?
A bad weather ,
B having lost her driving license
C too expensive
3. What’s the minimum coach fare?
A £12
B £14
C £16
4. The disadvantage of taking a coach from airport is_
A unsafe.
B too many people.
C too long time.
Questions 5-10
SHUTTLE RESERVATION
Name: Echo Grey
Age: 21
Nationality: 5
Flight No.: 6
Arrival time: 3:05 p.m.
Heathrow airport, terminal: 7

Seat reservation:
To: Cambridge
Ticket: single and 8

Departure time: 16:10
Fare: £18 including 9
Payment: American Express
Credit card number: 10

SECTION 2
Questions 11-18
Health Centre East Centre West Centre

Location near to 11 out of town
Appointment system not bad more 12
13 modern 14
15 doctors 8 doctors
Doctor resource
Dr. Sam is good with children. Dr. Jerry is good with 16
Home visit time 17 10 a.m- 5 p.m.

Charge £8.00 18
Questions 19-20
Which TWO groups of Patients get free medication from Health Centre?
A children under 10
B U.K. residents
C overseas students
D pregnant or retired patients
E people over 70 years old
SECTION 3
Questions 21-30
Orientation Schedule
Monday
meet at door of 21 at 9 a.m.
visit 22 in the afternoon.

Part I: Campus Tour
Tuesday
Computer Centre: to get 23
24 apply for membership
Wednesday
meet at Auditorium in 25
course coordinator course requirement
26 and optional courses assessments:
27 80% assignment
Part II: Course Arrangement
28 group work exam: open-book
Thursday
go to department office to:
get a 29
hand in optional course form
Part III: Friday Time: 5 p.m

Welcome Party Venue: 30 on the third floor
SECTION 4
Question 31
31. How many species in oceans are there according to latest search?
A 23,000
B 230,000
C 2,300,000
Questions 32-34
Choose your answer from the box and write the letters A-E next to questions 32-34.
A 2%
B 10%
C 20%
D 50%
E 5%
32 Crustacean
33 Music and fish
34 Species for environmental protection
Questions 35-36
The main threats to marine life are:

overfishing
35
pollution
Contaminations in enclosed sea:
chemicals
36
pollution from dense coastal population
Questions 37-40
“The Census of Marine Life” indicates:
There are over 37 invasive species in the Mediterranean Sea.
The area with 38 has a high rate of speciation.
The two countries, 39 , have the most marine species in the world.
There will be around 40 fish species in the world according to the survey.
1. A 21. Student Union
2. B 22. library
3. B 23. username and

password
4. C 24. Sports Centre
5. American 25. the morning
6. BA188 26. compulsory

(courses)
7. 5 27. attendance
8. super save 28. presentation
9. coffee 29. curriculum
10. 3339 5183 7799 30. Common Room

6047
11. City Hall 31. B
12. efficient 32. C
13. Medical facilities 33. D
14. standard 34. A
15. 12 35. degraded habitats
16. leg trouble 36. garbage
17. 9am - 5pm 37. 600'
18. £9.50 38. coral reefs
19. A, D IN ANY 39. Australia and

ORDER Japan
20. A, D IN ANY 40. 22,000

ORDER
LISTENING TEST-101

SECTION 1
Questions 1-4
PART-TIME JOB APPLICATION

Example Answer
Type of job: Part-time
Student’s name: 1
Student’s major: 2
Contact number: 3
Intended minimum pay: 4 per hour
Questions 5-7
Job Cleaner Councilor assistant Cashier

Place 5 Student Union 7
Problem Too early 6 Yoga Class
Questions 8-10
Job available: Teaching assistant

Place: 8
Duties: to supervise student attendance
to send out 9
Date of interview: 10 10 a.m.

SECTION 2
Questions 11-15
Bank Application Form

Name: 11
Occupation: 12
Date of Birth: 6th July 1987
Address: 25 13
Postal Code: 14
Email: 15
Questions 16-20
Type of Account: 16
17
Bank supply:
without 18 service
Opening sum: 19 including cash and travel’s check
9:00 a.m.-3:30 p.m. Monday to Saturday
Open time:
9:00 a.m.-3:00 p.m. Sunday
Statement: 20
SECTION 3
Questions 21-30
STUDENT FEEDBACK FORM

Faculty: Politics and Economics
Course Name: 21
Date: 20th March – 20th June
Subject advisor: 22
Advantages Disadvantages
Handouts and clear and on time perfect 24 too many 23

equipment’s poor printer
balanced design too much research work in the 26

25 good organization
good for 27
Practical training learn more knowledge need more different training places
quick feedback from 29 time of open-book exam is too short

28 too many essays
mobility teaching method

Other comments need to strengthen our 30
SECTION 4
Questions 31 -36
31. In the past men played football in winter just for_
A . releasing energy.
B . enjoying climate.
C . training team spirit.
32. Football used to be regarded as a rough sport for aristocrat in
A . the Victorian era.

B . the Renaissance.
C . the Shakespeare’s time.
33. The official football league of controlling violence is
A . the police office.

B . the Football Association.
C . the football union.
34. Which of the following is related to the origin of tennis?
A . city hall
B . theatre
C . church
35. Cricket became a popular sport with upper classes in
A . the eighteenth century.

B . the nineteenth century.
C . the twentieth century.
36. “To play the game” has the same meaning with_
A . “to be fair”.
B . ‘to be unfair”.
C . “that’s not cricket”.
Questions 37-40
The true sport of British royal family is 37
Two kinds of horse racing are 38 and steeplechase.
The world’s most famous steeplechase in Britain is called 39
The biggest social event for horse racing is 40

1. Andy Kahn 21. Global
Economy
2. Educational Studies 22. Robert

Hansen
3. 0114 7281 23. words
4. £10 24. new

multimedia
5. Computer Lab 25. Course

structure
6. Afternoon seminar 26. first module
7. Campus canteen 27. future job
8. international Language 28. Assessment

Centre
9. handouts 29. presentation
10. 7th May 30. writing skills
11. Jenny Chen 31. A
12. a university student 32. B
13. Woodside 33. B
14. A38D6 34. C
15. skylight1987@msn.com 35. B
16. Student Account 36. A
17. Cash Card 37. horse racing
18. overdraft 38. flat race
19. £2,200 39. The Grand

National
20. monthly 40. The Royal

Ascot
LISTENING TEST-102
New Mock Test July 2017 - Listening Practice Test 1

SECTION 1
Questions 1-4
Label the map with the following places:
Write the appropriate letter A-I on your answer sheet.
4
Questions 5-10
Answer the following questions using NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
5. What time does the library open?
6. What time does the cafeteria close at weekends?
7. When does the sports centre open?
8. When can the outdoor athletics field be used?
9. When will Saturday’s football trials probably end?
10. When will Neil go to watch the trials?

SECTION 2
Questions 11-15
Answer the following questions using NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
11. How many London underground lines are there?
12. In which two ways are the lines distinguished from each other?
13. Which zone is Heathrow airport in?
14. On which forms of transport can a one-day Travel card be used?
15. How much cheaper is a typical journey using an Oyster card?
Questions 16-20
Complete the gaps using NO MORE THAN TWO WORDS for each.
16. Put your ticket into the when you want to use an automatic gate.
17. People with can use a bigger gate to enter and leave stations.
18. People usually use to get from ground level to the trains.
19. tell people where to go if they are changing lines.
20. You can find maps in many at the official website.

SECTION 3
Questions 21-25
21. Where is the student from?
22. What does the adviser suggest the student create to manage her time?
23. What does the adviser give the student to help her with time management?
24. What is the problem many students have with the library?
25. Why does this problem exist?
Questions 26-30
Complete the following sentences using NO MORE THAN THREE WORDS for each answer.
26. The student says she is when she is studying at home.
27. As a result, it might be better for her to from Monday to Friday.
28. The main problem with the student’s assignments Is that they fail to
29. The adviser has a list of people who, for grammar and spelling mistakes.
30. The adviser suggests with another student after lectures over a coffee.
SECTION 4
Questions 31-35
Complete the following sentences using NO MORE THAN TWO WORDS for each gap.
31. Many organisations will pay for the cost of a volunteer’s to Africa.
32. The presenter describes volunteering as than just travelling there.
33. Jobs lasting over a year generally offer a to cover expenses.
34. People without or extensive education can expect to cover their own costs.
35. The employment of is preferred by organisations since projects are long-term.
Questions 36-40
36. Which two things are uncommon in rural areas?
37. Which areas generally have more conservative populations?
38. What two new things will your body need to adapt to?
39. Where do many volunteers and travellers relate their experiences?
40. What do you need to work in African countries?

Answer for New Mock Test July 2017 - Listening Practice Test 1
1. B 21. Germany
2. I 22. (a) schedule
3. E 23. (a) leaflet
4. C 24. closed/ closes

at weekends
5. 8 a.m. 25. not enough

staff/ too few
staff/ no extra
staff
6. 7 p.m. 26. easily

distracted
7. 7 a.m. 27. work/study

longer hours
8. (during) daylight hours 28. answer the

question
9. (at around/ about) 3 29. a small fee

p.m.
10. after lunch 30. checking

notes
11. 12/twelve 31. flight
12. name, colour 32. more

meaningful
13. (zone) 6 33. (basic)

stipend
14. underground, bus(es) 34. specific skills
15. 10% 35. local people
16. slot 36. running water,

electricity
17. baggage 37. rural
18. an 38. food, water

escalator/escalators
19. Signs 39. online diaries
20. foreign languages 40. (official) work

permit
LISTENING TEST-103
New Mock Test July 2017 - Listening Practice Test 2
SECTION 1
Questions 1-4
University Clubs Monday Tuesday Wednesday

Name of club film climbing chess
Extra activities discussions 1 2
Current number of members 3 40 55
Contact Events organizer 4 Maths tutor
Questions 5-10
Details of climbing club:

5. meets
6. excursion to France in the
7. subscriptions paid
Benefits:
8. discounts on
9. annual
10. free entrance to climbing in Cardiff.

SECTION 2
Questions 11-15
Which features are available at the following halls of residence?
Choose FIVE answers below and write the correct letter A-G next to Questions 11-15.
List of Features
A. cleaning Included
B. all meals included
C. private showers
D. modern building
E. parking spaces
F. single sex
G. sports facilities
Halls of Residence
11 . Brown Hall
12 . Blake Residence
13 . Queens Building
14 . Parkway Flats
15 . Temple Rise
Questions 16-20
Write the correct letter A-G next to Questions 16-20.
16 . Brown Hall
17 . Blake Residence
18 . Queens Building
19 . Parkway Flats
20 . Temple Rise
SECTION 3
Questions 21-24
21. Jenna and Marco must complete their project by
22. The project will be a study of the increase in
23. The project will be assessed by
24. Jenna and Marco agree they need a for the project.
Questions 25-27
Choose THREE letters, A-G.
What THREE things do Marco and Jenna have to do now for the project?
A A. interview some people
B B. handout questionnaires
C C. choose their subjects
D D. take photographs
E E. use statistical software
F F. do some work in the library
G G. contact some local companies

Questions 28-30
28. Why did Jenna and Marco agree to work together?
A . because they both wanted to work with someone

B . because they each have different skills
C . because they have worked together before
29. Why does Marco suggest that he writes the analysis?
A . He needs more practice with this kind of writing.

B . He is better at English than Jenna.
C . He has more experience of this than Jenna.
30. Why does Jenna offer to do the presentation?
A . Her tutor wants her to do the presentation.

B . Marco is very nervous about giving presentations.
C . She wants to divide the work on the project fairly.
SECTION 4
Questions 31-35
Of which US news source is each of the following statements true?
Write the correct letter A, B or C next to Questions 31-35.
News Sources
A. television
B. internet
C. the press
31 . It is more popular at the weekend than during the week.
32 . It has affected the popularity of local radio.
33 . It has recently been able to expand internationally.
34 . It is offering more varied reporting than previously.
35 . It has suffered from government intervention.
Questions 36-40
Advertising and Newspapers

In the USA, newspapers are being increasingly inventive about the way they! attract advertisers and their 36
now exceeds that of other industries. Advertising has increased because of a good
relationship with the 37 sector.
In addition, newspapers now run more adverts which include 38 . These have been found to
raise readership of the papers and create more sales for the 39 . There are also an
increasing number of more expensive 40 adverts.
Answer for New Mock Test July 2017 - Listening Practice Test 2
1. weekend trips 21. March 25th
2. competitions 22. older workers
3. 125 23. (a)senior

lecturer
4. club secretary 24. timetable
5. twice a/per month 25. B,D,C (in any

order)
6. spring 26. B,D,C (in any

order)
7. weekly 27. B,D,C (in any

order)
8. equipment 28. B
9. magazine 29. C
10. exhibition 30. A
11. G 31. C
12. F 32. B
13. C 33. C
14. B 34. A
15. A 35. A
16. B 36. profit margin
17. A 37. retail
18. C 38. vouchers
19. E 39. clients
20. D 40. full page

LISTENING TEST-104
Mock Test June 2017

SECTION 1 - Questions 1-10

Write NO MORE THAN THREE WORDS AND /OR A NUMBER for each answer
Architecture 21 conference
Conference dates: 1
Conference venue: 2
Reservations phone no.: 3
Student rate per day: 4
Contact person: 5
Must act fast!:
• Closing date for talks: 6
• Summary should have: 7
• Maximum length: 8
• Also send: 9
• Email address: 10 @uniconf.edu.au
Question 11
Write NO MORE THAN FOUR WORDS OR A NUMBER for the answer.
The house was built between 11
Question 12
Tick one letter A-C.
It was originally constructed as a/an:
A . family home
B . Office
C . public house
Questions 13 -15
Write NO MORE THAN FOUR WORDS for each answer.
The house contains art from: 13
Until recently, the art gallery was: 14
Tomorrow’s talk will be on: 15
Questions 16-20
Write NO MORE THAN FOUR WORDS for each answer.
Breakfast is served in the cafeteria or: 16
You can choose between an English breakfast or: 17
A car park was built because of an increase in: 18
The garden contains many: 19
The animals at Apsley House are all: 20

Questions 21-25
21 Which college does Chris suggest would be best?
A . Leeds Conservatory of Contemporary Music
B . The Henry Music Institute
C . The Academy in London
22 What entry requirements are common to all the colleges?
A . an audition
B . an essay
C . an interview
23 How much does the course at Leeds Conservatory of Contemporary Music cost?
A . £6,000 a year
B . £7,000 a year
C . £8,000 a year
24 What other expenses are payable to the colleges?
A . application fee
B . insurance
C . train fare
25 When is the deadline for Leeds Conservatory of Contemporary Music?
A . January 9th
B . January 19th
C . January 30th
Questions 26-30
Which facilities do the colleges have?
Choose FIVE answers from the box and write the correct letter, A-G, next to
questions 26-30.
Facilities
A. large gardens
B. multiple sites
C. practice rooms
D. recording studio
E. research facility
F. student canteen G technology suite
G. technology suite
Colleges
26 . Northdown College
27 . The Academy in London
28 . Leeds Conservatory of Contemporary Music
29 . The Henry Music Institute
30 . The James Academy of Music

Questions 31-35

THE HEALTH BENEFITS OF ART AND MUSIC

31. According to the speaker, art and music can benefit patients’
emotional, and physical well-being.
32. Florence Nightingale first noted the improvements in the year .

33. The results of many studies did not prove a link between health and art as they
were rarely .
34. The American study looked at the effects of architecture on
patients’ .
35. The patients who were in a ward with a were not in hospital for as
long and needed less medication.
Questions 36-40
Complete the table below. Write NO MORE THAN THREE WORDS for each
answer.
Recent Research Projects
Type of patient Type of art/music Effect on patients Other improvements
Unborn babies 36 heart rate increased mother felt relaxed
Cancer patient 37 38 improvements in well-being
Hip replacement
39 eased anxiety staff 40
(elderly)
Answer Key
1. 18TH - 20TH OCTOBER 21. B
2. THE PACIFIC HOTEL 22. C
3. 0793332266 23. A
4. $60 24. A
5. PROFESSOR BURT 25. B
6. LAST FRIDAY 26. E
7. AN INTERESTING TITLE 27. B
8. 300 WORDS 28. C
9. BRIEF CV/ SHORT CV 29. G

(CURRICULUM VITAE)
10. INFO 30. D
11. 1771-1778 31. SOCIAL
12. B 32. 1860
13. ALL OVER EUROPE 33. STRICTLY CONTROLLED
14. CLOSED TO THE PUBLIC 34. RECOVERY TIME
15. THE ART GALLERY 35. NICE VIEW
16. YOUR ROOM 36. LIVE MUSIC
17. VEGETARIAN FOOD 37. ARTISTIC PICTURES
18. VISITORS 38. (FELT) LESS PAIN
19. WILD ANIMALS 39. (SOOTHING) CLASSICAL (MUSIC)
20. VERY FRIENDLY 40. (FELT) HAPPIER

LISTENING TEST-105
Mock Test June 2017

Questions 1-5
Your Best Furniture

Example Answer
Information about special offer Press two
ITEM REQUIRED PRICE
Bed 1 size £189
2 White colour £69
Dinner table Round with 3 4

Wardrobe 5 £399
Questions 6-10
NUMBERfor each answer.
Customer’s Details
Name: Daniel Kahn
Address: Hill House 6 16th

Contact number: 4478 0135
Delivery time: 1:00 p.m. – 2:00 p.m. on next 7
Total cost: £760
Payment: 8
Delivery Fee: Free
Delivery transport: 9
Reference number: 10
Questions 11 – 15
NUMBERfor each answer.
TULIP HOT SPRING GARDEN RESORT
Location: 11 close to Peak Mountains
Hot spring was exploited 12 metres under the ground,
Temperature of Tulip hot spring is 13

Notice for tourists:
Adjust water temperature before bathing.
Do not bath immediately after drink
Do not take your 14 when bathing.

There are:
56 different water sports.
21 different 15
Questions 16-20
Complete the map below. Write NO MORE THAN THREE WORDS for each answer.
16
17
18
19
20
Questions 21 and 22
21. The conversation may take place in a _____________
A . university.
B . bookstore.
C . canteen.
22. The topic of the first lecture is ______________
A . local snack.
B . study strategies.
C . social life.
Questions 23 and 24
Choose TWO letters, A-E,
Which TWO main factors are important for students’ successful study?
A . using time effectively
B . doing researching
C . taking more lectures
D . working independently
E coping well with stress

Questions 25-30
Write NO MORE THAN THREE WORDS FOR each answer.
25 lecture
Listening to lecture
Prepare for lecture ahead check notes after lecture
PowerPoint
26 Group work
need a 27
Reading online materials
approach: 28 method of analyzing
a good 29
Writing essay
do 30 before handing in
Questions 31-40
The Antarctic Polar View project maps Antarctic sea Ice by using 31 .
Problems to navigate through the water:
the safety of the ship
32 of the ship, the efficiency of the ship

NVSAT Satellite:
Collect data
Identify difference between open water and 33
Scientists can see surface of sea clearly by using 34

Helicopter:
Advantage: can map the sea in the air
Disadvantages:
much more 35
36
The colour of the map is 37
Problem of sending pictures in Antarctic ship: 38
Measure to the problem: com press images into 39 format
The equipment scientists need for mapping is a 40 on ship.

ANSWER KEY
1. King 21. A
2. Light 22. B
3. 4 chairs 23. D E (IN ANY ORDER)
4. £229 24. D E (IN ANY ORDER)
5. European design 25. record
6. Dave Lane 26. Presentation(s)
7. Sunday 27. username and password
8. Credit Card 28. skimming
9. Truck 29. draft plan
10. FG0418 30. proof-reading
11. north suburb 31. satellites
12. 3,000 32. the speed of the ship
13. 65 degrees/C 33. (the) sea ice
14. jewellery 34. radar
15. SPA pools 35. difficulty
16. Villa Part 36. time-consuming
17. Merry Water World 37. (shades of) grey
18. Leisure Centre 38. Internet connection
19. Sports Centre 39. JPEG2000
20. Restaurant 40. laptop

LISTENING TEST-106
Mock Test May 2017 - Listening Practice Test 1

SECTION 1
Questions 1-4
SUMMER TOUR RESERVATION

Example Answer
Nationality: American
Name: Ariel Lee

Contact number: 1
Trips have: main resorts
2 special activities
Fee: $20 – $35 per person
Leave time: 7:00 a.m.
Transport: minibus or 3
At peak season: tourists have to 4
Questions 5-10
Place Date Number of seats Main Resort

5
Sydney 12th January 25
National Museum
Birds-watching
6 25th January 7 Bush-walking
Melbourne Church
Melbourne
Melbourne 8 20 Exhibition
Melbourne
Exhibition
Diving and
swimming Taking
9 23rd February 30 photo of 10
Taking photo of 10
SECTION 2
Questions 11-13
11. The main reason for opening bank account is _________________________
A . to pay bill easily.

B . to keep money safe.
C . to pay tuition fee.
12. The occupation of the client at present is ________________________
A . professor.
B . dentist.
C . student
13. The recommended bank account by clerk is ________________________
A . Current Account.
B . Deposit Account.
C . Savings Account.
Questions 14-19
Credit Card Solo Card 14

Annual interest rate 15 5.5%
16 Overdraft
Supply Moblie service Pay 17
Deposite at least
18 No limitation 19
Question 20
Answer the question below.
Write NO MORE THAN TWO WORDS OR A NUMBER for the answer.
What time do the most banks open on Saturdays?
20
SECTION 3
Questions 21-23
21. How many parts does a paper include?
A . Three parts
B . Four parts
C . Five parts
22. How many words does a paper need?
A . 1,000-3,000
B . 3,000-4,000
C . 3,000-5,000
23. What’s the tutor’s point about the Internet resources?
A . Critical
B . Negative
C . Positive
Questions 24 and 25
Choose TWO letters, A-E. What does the tutor warn the student about the paper ?
A . paper deadline
B . research data
C . plagiarism
D . library resources
E . research method
Questions 26-30
AUTHOR TITLE PUBLISHER

Cambridge University
Drake Wister 26
Press
The Strategy of
27 28
Marketing
Hilary Justice The Economics
Cambridge University
29 30
Press
SECTION 4
Questions 31-34
CREDIT CARD FRAUD

Criminals need a chip and 31 to steal credit card’s details.
Methods of copying a magnetic stripe:

to 32
to use an entire counterfeit
to use a 33
£100 for equipment and 34
Questions 35-40
The terminals have a function of 35 to credit fraud
Professionals in the U.K. use 36 to monitor the cash machines.
A magnetic strip on the credit card is designed for 37 customers.
Most banks arrange a 38 between convenience and security.
The fraud rate has fallen by 39 .
Evidence indicates fraud has always related to 40 .

Answer for Mock Test May 2017 - Listening Practice Test 1
1. 4628 3095 21. C
2. local refreshments 22. C
3. coach 23. A
4. reserve a seat 24. B C (IN ANY

ORDER)
5. Sydney Opera 25. B C (IN ANY

House ORDER)
6. Blue Mountains 26. Global Economy
7. 30 27. Victoria Smith
8. 10th February 28. Oxford

University Press
9. Great Barrier Reef 29. William Hanna
10. coral 30. Business

Management
11. A 31. PIN
12. C 32. modify a

terminal
13. B 33. concealed

camera
14. MasterCard 34. raw parts
15. 2.5% 35. tamper

resistance
16. Internet service 36. radar
17. Pay(some) 37. travelling

charge
18. Requirement 38. balance
19. £1,500/1,500 39. 24%

pounds/1,500 GBP
20. 9:00 a.m.-3:30 40. old technology

p.m.
LISTENING TEST-107
Mock Test May 2017 - Listening Practice Test 2

SECTION 1
Questions 1-4
Write NO MORE THAN TWO WORD AND/OR A NUMBER for each answer.
FLAT FACILITIES REPAIRS

Example Answer
The reason for dialing: complain
Full name: 1
Address: International House
Room number: 2
Register number: 3
Length of stay: 4
Questions 5-7
ITEM PROBLEMS
tap in bathroom 5
6 Broken
TV set 7
Questions 8-10
Time of repairing is at 8 .
Telephone number of the repair man is 9 .
The repairing fee is 10 .

SECTION 2
Questions 11-15
The Edge Climbing Centre
The Climbing Centre was rebuilt in 11

Facilities:
12 : 13 meters articulated wall; minus 450 rotation.
Bouldering area: a mixture of flat panels and featured walls.
A small 13 : easy standard.
Relaxing place: offer a 14

Changing areas: on the upper floor
Locker keys: get from 15
Questions 16-18
Membership Entry requirement Period Annual fee Course fee

6 months: £18
6-12 12 months: 16
Golden 18 ages and above free
months
Silver 18 ages and above 1 year £20 17

Bronze 18 1 year £20 £1
Questions 19-20
Write TWO WORDS AND/OR A NUMBER for each answer.
Opening time: 10:00 a.m. -10:30 p.m. on Monday to Friday

19 on Saturday and Sunday
Training course: Outdoor course
20 : beginners
SECTION 3
Questions 21-28
Complete the table below. Write NO MORE THAN THREE WORDS for each answer.
PLACE FUNCTION
Supply library information: Apply for
21
library card
Supply computers to search
22
information of books
Leisure Bar Supply 23
Dictionaries; Course books; Literature
24
materials
25 Important books
Current issues; Newspapers;
Periodical Room
Magazines; 26
27 Photocopier and printer
Conference Room Work table and 28
Questions 29-30
Choose TWO letters, A-E. Which of the TWO following warnings are to students?
A Reference book
B Recalled book
C Back newspaper
D Library Card
E Student locker
SECTION 4
Questions 31-34
Holidays and Festivals

The main religion in Britain is 31 .
Traditional Christmas activities:

Christmas Pantomime – a comical musical play
32 gives a speech on TV and radio.
33 is on the day after Christmas.
The most important Christian holiday in Britain is 34
Questions 35-40
35 in November
set off fireworks
England Holiday
cook 36
North Ireland Holiday St. Patrick is on 37

38 38
First Footing
Scotland Holiday Halloween:
put a candle in 39
Eisteddfod:
The highlight is to 40
Wales Holiday
the best two poets.
Answer for Mock Test May 2017 - Listening Practice Test 2
1. Kevin Green 21. Reception
2. 16C 22. Computer

Section
3. KG 6037 23. drink and snacks
4. two months 24. Reference Room
5. leaking 25. Closed Reserve

Room
6. stove door 26. journals
7. no sound 27. Photocopy Room
8. 5 p.m. 28. multimedia

equipment
9. 6543 3747 29. B D (IN ANY

ORDER)
10. free 30. B D (IN ANY

ORDER)
11. 1998 31. Christian
12. Main Hall 32. Queen
13. warm-up wall 33. Boxing Day
14. cafe 34. Easter
15. reception 35. Bonfire Night
16. £30/30 36. potatoes and

pounds/30 GBP sausages
17. £1/1 pound/1 37. 17th March

GBP
18. 14-17 ages 38. New Year’s Eve
19. 10:00 a.m. - 39. pumpkins

8:00 p.m.
20. Indoor course 40. crown

LISTENING TEST-108
Mock Test April 2017 - Listening Practice Test 1

SECTION 1
Questions 1-5
The applicant wants to apply for a visa to Australia (Example)
VISA APPLICATION FORM

Name: Kelly 1
Address: 106 2 , Hawaii.
Nationality: 3
Age: 4
Marital status: 5
Questions 6-8
6. According to the applicant, who lives in Australia?
A . His cousin.
B . His uncle.
C . His sister-in-law.
7. The applicant wants to visit Australia because he wants to_.
A . do some travelling.
B . develop his business.
C . work.
8. The applicant can have a visa for_.
A . 6 months.
B . 12 months.
C . 30 days.
Questions 9-10
The applicant must go to the visa office between 9 .
What two things must the applicant take to the visa office? 10
SECTION 2
Questions 11-16
HOW TO KEEP OFF BURGLARS FROM YOUR HOME

Don’ts Do’s
Use a 12
How to for your window.
secure 11 If you are beyond the
the during the night earshot of your neighbours,
window install (Example) a
plexiglass sheet.
Install a 14
How to Open the door to in the
secure anyone front door
the door 13 Prepare a stepping ladder
or stepping box for the kids.
How to Leave them where Make a valuables 16

secure they can be seen 15
your Engrave your valuables.
valuables
Questions 17-18
Circle the correct letter, A, B or C.
17. To ensure safety in your courtyard, you should install a light_
A . near the door.

B . near each of your windows.
C . somewhere high out of reach.
18. Why is there a need to trim hedges or bushes in your courtyard?
A . Because they may be used by burglars as good hiding places.

B . Because they do not help in creating an occupancy illusion.
C . Because they may block the views from the windows or peepholes.
Questions 19-20
What may help in creating an occupancy illusion when one is on vacation?
A . Turn on your TV all day long.
B . Ask a neighbour to park in your driveway.
C . Close all your shades.
D . Unlock your garage door.
E . Have someone house sit your home.

SECTION 3
Questions 21-25
Complete the table below. Write NO MORE THAN THREE WORDS for each answer.
Forms of dog training Examples

sit
Obedience training 21
Spoken training 22
patrol
Guard training 23
knock someone down

Attack training 24
Search training 25
Questions 26-30
Write the appropriate letters A-C against 26- 30.
According to the speakers, for which the following kinds of training most useful?
small dogs A
intelligent dogs B
large dogs C
Example Answer
Obedience training B
Physical training 26
Search training 27
Attack training 28
Barking 29
Biting 30
SECTION 4
Questions 31 -33
Complete the table below. Use NO MORE THAN THREE WORDS for each answer.
Features of the Research on How Children Learn to Speak

People have an 31 in children’s learning.
32 It leads us to a greater understanding of language.
33 Researchers encounter great difficulties.
Questions 34-36
Discussing Topics of the 1st Part of the Talk

Start by talking about 34 with the use of diaries, recordings and tests included, then
discuss 35 , which including: speech in infants under one year-children become aware
of their own language; speech in children under 5 years – their linguistic 36 becomes
possible.
Questions 37-40
Focus of the 2nd Part of the Talk
A review of 37 to development of linguistic skills including teaching 38

language and 39 .
And also some thoughts about approaches to develop children’s awareness of 40 .

Answer for Mock Test April 2017 - Listening Practice Test 1
1. Okamura 21. stay
2. Kingstone Street 22. speak
3. Japanese 23. bark
4. 32 24. bite
5. Married 25. sniff
6. C 26. C
7. B 27. B
8. A 28. C
9. Monday and 29. A

Friday
10. photos and 30. B

passport
11. Leave windows 31. interest

open
12. pickproof 32. important

locking device
13. you don’t know 33. complex
14. peephole 34. research methods
15. from the 35. (language)

window learning process
16. inventory 36. analysis
17. C 37. educational

approaches
18. A 38. spoken
19. B E (IN ANY 39. reading

ORDER)
20. B E (IN ANY 40. writing/written

ORDER) language
LISTENING TEST-109
Mock Test April 2017 - Listening Practice Test 2

SECTION 1
Questions 1 – 4
Complete the following information using NO MORE THAN THREE WORDS AND/ OR NUMBERS for each
gap.
Name William Glass

Email 1
Date 26th February 2007
Occupation 2
Age 29
Marital status 3
Children no
Salary 4 thousand/year
Questions 5 – 8
Write the appropriate letter on your answer sheet.
Current residence
Type House Flat

A. Below 100 sq.m.
B. 100-200 sq.m.
5. Size
C. Over 200 sq.m.
A. rented
B. owner occupier
6. Ownership
C. owned/rented by company
Future residence
A. up to £50,000
B. £50,000-£100,000
C. £100,000-£200,000
7. Cost
D. £200,000-£250,000
E. over £250,000
8. Size (excl. garden) A. Below 100 sq.m.

B. 100-200 sq.m.
C. Over 200 sq.m.
0 – 3 months
4-6 months
7-9 months
Moving?
10 -12 months
over 12 months
Questions 9-10
Answer the following questions and write the appropriate letter(s) on your answer sheet.
NB More than one letter may be correct for each answer.
9. Which people/organizations are involved in the Haydon housing project besides the government?
A . A private company.
B . Some marketers.
C . A housing association.
D . Co-operatives.
10. Which facilities will Mr Glass not use at the Haydon housing project?
A . The cinema.
B . The shopping centre.
C . The golf course.
D . The fitness centre.
SECTION 2
Question 11
What does EEA stand for ?
11
Questions 12-16
Complete the following notes using NO MORE THAN THREE WORDS for each answer.
Stamp Applies to Conditions

none EEA citizens none
restriction non-EEA 12 can work
on citizens - maximum 20 hours per week
working course lasts unless work placement is
more than 6 essential part of course.
months
Cannot run own business or work
as professional sports person or
entertainer.
Cannot hold a 13
position. but
can do fulltime, short-term work
during holidays.
Cannot automatically include 14
as evidence of
ability to support yourself
financially.
prohibition non-EEA Not allowed to work at all.

on citizens - May apply to have it changed.
working course lasts 6
months or less If you can provide evidence that
you will be 15
passport stamp will normally be
changed.
Illegal to 16
before getting stamp changed.
Questions 17-20
Complete the following notes using NO MORE THAN THREE WORDS for each answer.
The spouse or child of a non-EEA student can work if they have a stamp that doesn’t 17
.
However, they may not run 18 Government 19 on working after

completion of your studies may change in the near future.
Special rules apply to 20 .

SECTION 3
Questions 21-23
Complete the following sentences using NO MORE THAN THREE WORDS for each gap.
Things that seem exciting and fascinating can later seem 21 according to Ali and
Jatinder.
Even people from cultures that are 22 to that in the UK can suffer from culture shock.
Jatinder didn’t attend an 23 because her parents wouldn’t let her go early.
Questions 24-26
Which member of the academic staff can help with culture shock, according to Ali? 24
What scheme does Jatinder talk about? 25
What does Ali say Katarina should do regarding her family? 26
Questions 27-30
Complete the following sentences using NO MORE THAN THREE WORDS for each gap.
The 27 may also have information about national or cultural groups outside the
university.
Ali suggests that staying 28 can help overcome culture shock.
Katarina decides to register at the 29 .
For religious people, the student union has a register of 30 .

SECTION 4
Questions 31-34
Which course is this one based on? 31
What doesn’t the course cover? 32
What two items does each participant receive? 33
Can non-professionals take the course? 34
Questions 35-36
Complete the notes on the benefits of the course using NO MORE THAN THREE WORDSfor each gap.
a quick insight into modem electronics emphasis on practical devices and systems assumes no 35
can function as a 36 hands on simulations certificate of completion
Questions 37-40
Complete the following information on the course content using NO MORE THAN THREE WORDS for each
answer.
Unit 1 37
Unit 2 Ohm’s Law
Unit 6 38 inductors and transformers
Unit 8 39 Semiconductors
Unit 10 40 and further applications

Answer for Mock Test April 2017 - Listening Practice Test 2
1.wglass@email.com 21. strange (and)
frightening
2. civil servant 22. (very) similar
3. single 23. induction programme
4. 24-36 24. personal tutor
5. A 25.buddy/mentoring/mentor
{system)
6. B 26. keep in touch/contact
7. B 27. student union
8. B 28. healthy (and) active
9. A 29. (university) sports

centre
10. C 30. places of worship
11. European 31. Overview of Electronics

Economic Area
12. During term-time 32. digital electronics
13. permanent full- 33. book, CD-ROM

time
14. (your) earnings 34. yes
15. on a placement 35. prior knowledge
16. begin your 36. refresher course

placement
17. mention 37. electronic systems

employment
18. their own 38. magnetism

business
19. policies 39. (An) Introduction to
20. doctors, dentists, 40. A review unit

nurses
LISTENING TEST-110
Mock Test March 2017 - Listening Practice Test 1

SECTION 1
Questions 1-5
SOCIOLOGY RESEARCH PROJECT SURVEY
Example Answer
Survey on: commuting center
Age: 1
Postcode: 2
COMPUTER FACILITIES ALREADY
USED
Where? 3
SPORTS FACILITIES ALREADY USED
Where? 4
EDUCATION FACILITIES ALREADY
USED
Where? 5
Questions 6-10
IMPROVEMENTS FOR THE COMMUNITY CENTRE
New sports: 6
Classes organized only for: 7
Education classes: 8
9£ for new
Willing to pay about:
classes.
Possible frequency of visits, if improvements
10 a week
made?
SECTION 2
Questions 11-15
11. The Dark which makes up Hampstead Heath is
A . very large.
B . fairly large.
C . fairly small.
12. According the sPeaker. Hampstead underground station is
A . the shallowest in the system.

B . the deepest in the system.
C . the oldest in London.
13. The speaker suggests that after their walk people might want to •
A . have a meal in the famous restaurants.

B . avoid Hampstead village as it is very busy.
C . visit Hampstead village to look at the shops.
14. The houses in the Vale of the Heath are built
A . on the edge of the heath.

B . on the heath itself.
C . opposite the heath.
15. The speaker advises walkers to remove their headphones to
A . hear the silence away from the traffic.

B . ensure they are not being followed.
C . listen to the noises in the park.
Questions 16-20
Which activity can be done at each of the following locations on the heath?
Choose FIVE answers below and write the correct letter, A-G, next to questions 16-20.
Activities
A. have picnics
B. go fishing
C. view London
D. have a swim
E. attend concerts
F. watch plays
G. have snacks
Locations on the Heath
16 . Kenwood House
17 . grassy slopes
18 . open-air stage
19 . ponds
20 . Parliament Hill
SECTION 3
Questions 21 -25
How do the speakers describe the green urban planning options?
Choose FIVE descriptions from the box and write the correct letter, A-G, next to questions 21-25.
Descriptions
A. dangerous
B. too expensive
C too many objections
D. disruptive
F. unpractical
E. successful
G. unsuccessful
21 . green belt
22 . decentralization
23 . newtowns
24 . brownfield sites
25 . pedestrianized zones
Questions 26-28
26 Which area is jack having the most problems with?
A . Understanding the statistics.

B . The lack of material.
C . The selection of statistics.
27 What has been central to Curitiba’s success?
A . Central government intervention.

B . Working together with residents.
C . Giving responsibility to strategists.
28 Why does the transport system work so well?
A . There are cheap fares for the poor and elderly.

B . Bicycles can use the bus lanes.
C . There is a low car ownership.
Questions 29 and 30
Which does the tutor suggest are the TWO areas Jack needs to focus on?
A . the amount of parkland
B . the employment strategy
C . the pedestrianized zones
D . the recycling scheme
E . the suburban areas

SECTION 4
Questions 31-40
ECONOMICS COURSE GUIDELINES
During lectures
Students:
will receive information about economics and the 31 to concentrate on
will be provided with information about the subject will be provided with a framework for further study
will have an opportunity to be taught by a 32 in the field
will take part in the learning culture in 33 .
Common problems students have with techniques used in lectures

may not develop 34 : no immediate questions
newer techniques help improve 35 more than lectures
How to avoid problems and make learning easier

leave time to read 36 on the booklist
test yourself with quizzes
if you have had a 37 , revise what you previously learned
use the web to do more 38 .
check the sources of information on the web are 39 .
40 with your classmates

Answer for Mock Test March 2017 - Listening Practice Test 1
1. 59 21. E
2. HA87UP 22. F
3. (LOCAL) 23. B
LIBRARY
4. SWIMMING 24. A
POOL
5. (FURTHER 25. D
EDUCATION)
COLLEGE
6. BADMINTON, 26. C
YOGA
7. PENSIONERS 27. B
8. ARTS AND 28. A

CRAFTS
9. 2 29. C D (IN ANY

ORDER)
10. 3 TIMES 30. C D (IN ANY

ORDER)
11. A 31. PRIORITIES
12. B 32. RESEARCHER
13. C 33. HIGHER

EDUCATION
14. B 34. STUDENT

UNDERSTANDING
15. C 35. LEARNING

OUTCOMES
16. G 36. ALL ITEMS
17. A 37. GAP YEAR
18. E 38. BACKGROUND

RESEARCH
19. D 39. RELIABLE
20. C 40. DISCUSS IDEAS

LISTENING TEST-111
Mock Test March 2017 - Listening Practice Test 2

SECTION 1
Questions 1-4
Example
When will the New Year Party be held?
A. December 29th
B. December 30th
C. December 31st
1. The best place for holding the party is _______________
A . restaurant.
B . common room.
C . stadium.
2. How much does everyone should pay?
A . £15
B . £50
C . £15.50
3. How many days should they choose menu in advance?
A . a week
B . three days
C . seven working days
4. How much deposit should they pay in advance?
A . £70
B . £80
C . £90
Questions 5-10
ORDER MENU
Fruit juice
Appetizer 5
6 Roast dinner
Vegetable salad: carrot, tomato, patato, corn,
Vegetables 7 , lettuce, cucumber
9
8 Mango pudding
Drinks Coffee, 10 , Cola

SECTION 2
Questions 11-13
9:00 a.m. 4:00 p.m. Monday – Friday

Registration time:
11 Saturday
Registration
Main Building, 12
position:
13 and passport
Bring:
photo
Questions 14-17
COMPUTER CENTRE RULES
Opening hour: 9:00 a.m.-11:00 p.m.
No 14 and noise in Computer Centre
Students can put their bags in 15 .
No occupying a locker for 3 days

Computers can be 16 3 days in advance
Students can use 17 and printer.

Questions 18-20
Write the correct letter, A-H, next to questions 18-20.
A. Bookshop
B. Gym
C. Library
D. Student Union
E. Canteen
F. Parking-lot
G. Computer Centre
H. Lab
18
19
20
SECTION 3
Questions 21-26
Dissertation Requirements
Word limitation: 21 not includes

22 and contents
Deadline for
23
dissertation
Check list of 24
Tutorial time: 1 :00 p.m – 2:00 p.m
on Tuesday 25 on
Friday
Printed by 26
Questions 27-30
What’s the dissertation timetable ?
Write the correct letter, A-G, next to questions 27-30.
A. Do research
B. Choose topic
C. Hand in
D. References
E. Proof-reading
F. Write up work
G. Draft plan
27
Draft plan
28
29
30
Hand in work
SECTION 4
Questions 31 -40
The driest continent is 31 .
The Australia is about 32 times larger than Britain.
Three main structural features of Australia:

The Great Western Plateau The Central Eastern Lowlands
The 33
The hottest month of Australia is 34
The flag of Australia indicates its historical relationship with 35 .
English is Australia’s official language just by 36 not by law.
37 of Australian are migrants.
Australian employees have paid annual leave; sick leave and 38
Australia’s own history and culture are mainly affected by the 39
The Australian government carried a 40 policy to finance arts.

Answer for Mock Test March 2017 - Listening Practice Test 2
1. B 21. 18,000-20,000
2. A 22. acknowledgement
3. C 23. 30th July
4. A 24. tutor arrangement
5. Tomato soup 25. 2:00 p.m.-3:00 p.m.
6. Main Course 26. laser printer
7. Pea, onion 27. D
8. Dessert 28. A
9. Chocolate cake 29. F
10. Sprite 30. E
11. 9:00 31. Antarctica

a.m.-12:00 p.m.
12. Room 214 32. 25
13. Student Card 33. Eastern Highlands
14. smoking 34. January
15. (student) 35. Britain

locker
16. reserved 36. usage
17. photocopier 37. 1/4 / 25 percent
18. D 38. long-service leave
19. G 39. Asia
20. E 40. tax deduction

LISTENING TEST-112
Mock Test February 2017 - Listening Practice Test

1
SECTION 1
Questions 1-7
TRAVEL AGENCY
Example Answer
Name of tour: Magic One Day
Departure time: 1 on Saturdays
Return time: 6:00 p.m
Transportation: 2 or minibus
Group size: 15 – 25 tourists
3 per person
Cost:
including 4
tourists need to 5 2
Peak season:
days ahead.
Payment: 6
Reference
7
number of tour:
Questions 8-10
Which THREE attractions can tourists visit at present in Edinburgh?
A . City Hall
B . Old Castles
C . Zoo
D . Art Studio
E . Royal Palace
F . Seabird Centre
G . Aquarium
Questions 11-15
CAMPUS CLINIC
Patient’s name: Mary Nixon

Faculty 11
Registered No. 12
Date of birth: 20th November, 1987
Nationality: 13
Address: 14
Case history: 15
Questions 16-18
16. Which of these describes Mary’s problem?
A . sneeze
B . sore throat
C . nausea
17. How long does Mary’s symptom last?
A . one week
B . two weeks
C . three weeks
18. What’s wrong with Mary according to the doctor?
A . She got headache.

B . She got allergy.
C . She was exhausted.
Questions 19 and 20
Which TWO things does the doctor suggest?
A . to have a rest at home
B . to have a check in a hospital
C . to stop eating seafood
D . to eat more fruits
E . to take some medicine

SECTION 3
Questions 21-25
21. The orientation meeting _____________
A . took place last term.

B . will take place next month.
C . took place last week.
22. How many lectures will a student have in a week?
A . one
B . two
C . three
23 The number of students in one group is______________
A . 2-3.
B . 3-5.
C 5-6.
24. Who will give the group a mark according to its representative’s presentation?
A . subject advisor
B . tutor
C . dean
25. According to the lecturer, postgraduate course is ____________
A . relaxed.
B . intensive.
C . interesting.
Questions 26-30
Write NO MORE THAN THREE words for each answer.
26. What’s the main assessment of course?
27. Who can choose the topic of essay?
28. Where can students find their tutors’ names?
29. What should students use when they borrow materials from library?
30. Where can students get the username and password?

SECTION 4
Questions 31 and 32
31. Which of the following animals is the slowest?
A . koala
B . sloth
C . tortoise
32. What does algae reward sloth?
A . skin
B . protection
C . nutrition
Questions 33-38
THE LIVES OF SLOTH
Sloth has a short snout, big round eyes, a 33 tail, and small ears. The favorite activity of
sloth is to 34 on trees.
Sloth is also classified as 35 just like horses and cattle. Average body temperature of
sloth is 36 Fahrenheit.
37 will affect sloth’s body temperature. Sloths get everything on tree, even 38
which comes from juicy leaves and morning dew.
Questions 39 and 40
39. How long does sloth digest its food?

40. What substance can help to resolve food in sloth’s stomach?
Answer for Mock Test February 2017 - Listening Practice Test 1
1. 8:00 a.m. 21. C
2. coach 22. C
3. 18 pounds 23. B
4. guide fee 24. A
5. reserve a seat 25. B
6. cash 26. assignment
7. FC864 27. student(s)
8. B E F (IN ANY 28. on their website

ORDER)
9. B E F (IN ANY 29. Library Card

ORDER)
10. B E F (IN ANY 30. The Computer

ORDER) Centre
11. Art 31. B
12. MN0918 32. C
13. American 33. stubby
14. 17th King street 34. sleep
15. gastritis 35. herbivore
16. A 36. 93
17. A 37. Surrounding

temperature
18. B 38. water
19. B E (IN ANY 39. one month

ORDER)
20. B E (IN ANY 40. bacteria

ORDER)
LISTENING TEST-113
Mock Test February 2017 - Listening Practice Test

2
SECTION 1
Questions 1-5
Accommodation Request Form
Example Answer
Type of accommodation: Homestay
Full name: 1 Lee
Age: 2
Present address: International House
Room: 3
Reasons for applying
to know about local culture
for homestay:
to 4
Contact number: 8141 9680 (home)
5
(mobile)
Questions 6-10
Accommodation requirements:
a nice landlady
own 6
no young children
near to 7
The 8 will be £140, including 9 bill.
Accommodation required date:
10
SECTION 2
Questions 11-15
Guide for Peak District
Peak District’s location: five miles from Sheffield 11
Main attractions:
Bakewell Town is known for local food: 12
Chatsworth House has formal gardens and 13
The heart of Peak District is the Peak District 14
The most famous cavern in Castleton is called 15
Questions 16-20
16 must be accompanied by an adult on walking and cycling.
Tourists can pick 17 in some specialist shops.
Chatsworth’s art collection has 18 years’ history.
Eyam village is also called 19
Eyam Hall has 20 workshops.

SECTION 3
Questions 21-23
21. Harper’s paper is about ______________
A . energy crisis.
B . environment protection.
C . computer technology.
22. The research method that the professor recommends is
A . interview.
B . questionnaire.
C . presentation.
23. Harper is worried about ______________
A . essay deadline.
B . questionnaire data.
C . course stress.
Questions 24-26
Choose the correct letter.
Write A if professor says REMAIN
Write B if professor says REWRITE
Write C if professor says REMOVE
What suggestions does professor make?
24 . purpose
25 . structure
26 . personal experiences
Questions 27-30
ESSAY REQUIREMENT
To hand in essay by 27
To print essay by 28
Before handing in: to do 29 e.g. grammar and spelling;
to check proper 30
SECTION 4
Questions 31-40
BRITISH MEDIA
Newspapers began to appear in the 18-19th Century.
31 is British oldest daily newspaper.
The legal rule of advertisement that all the British media must follow is 32 .
There are over 33 different newspapers in Britain.
The press that publishes serious articles is 34 .
The most leftwing newspaper is 35 .
A feature of the tabloid press is a girl picture on 36 .
The oldest soap shop was located in the northern city of 37 in England.
British newscasts get good reputation for the 38 of reporting.
British viewers usually use the time of 39 to make a drink.
Audience have to buy a 40 .

Answer for Mock Test February 2017 - Listening Practice Test 2
1. Aaron 21. B
2. 18 22. A
3. 316C 23. A
4. improve English 24. B
5. 7586 3344 25. A
6. bathroom and 26. C

balcony
7. campus 27. email
8. rent 28. laser printer
9. water 29. proof-reading
10. 6th October 30. references
11. City Centre 31. The Times
12. pudding 32. Advertising

Codes
13. fountains and 33. 1,500

maze
14. National Park 34. quality press
15. Blue John 35. The Guardian

Cavern
16. Children 36. Page 3
17. (wonderful) 37. Manchester

souvenirs
18. 4,000 38. quality
19. plague village 39. commercial

breaks
20. cafe and craft 40. license

LISTENING TEST-114
Mock Test January 2017 - Listening Practice Test 1

SECTION 1
Questions 1-10
Complete the notes below. Write NO MORE THAN THREE WORDS for each answer
COMPUTING TECHNOLOGY 25th CONFERENCE
Contact
(Example) New South Wales University
University:
Conference
1
date:
Conference
2
location:
Reservation
3
phone No.:
Cost: $360 for 4 days
Student
$180 for 4 days or 4
rate:
Contact
5
person:
Candidate’s John Helatone, a computing technology
name: student from 6 University
Take action
fast!
Closing date
7
for talk:
Send outline
8
including:
Maximum
300 words
length:
Also send: 9
E-mail
10 @annuconf.edu.au
address:
SECTION 2
Questions 11-14
Complete the notes as you listen. Use NO MORE THAN THREE WORDS for each answer.
Weekly Cooking Corner – Gingers
Ginger is a spicy-tasting root related to the bamboo family and has a variety of uses in the kitchen. (Example)
The Chinese used ginger principally for 11 .
Ginger was first grown in 12
Spice traders were able to get 13 for ginger.
Ginger was introduced to Australia in the 14 century.
Questions 15-17
Complete the table below. Use NO MORE THAN THREE WORDS for each answer.
Ginger Production in Australia

Cause Effect
High rainfall in Queensland 15
High 16 Australian ginger was not price competitive
17 Supplies of ginger ran low
Questions 18 – 20
Complete the fact sheet below. Use NO MORE THAN THREE WORDS for each answer.
FACTS ABOUT BUDERIM COOPERATIVE
Cooperative was formed with 18 £ and two wooden vats and 19
of raw ginger.
40% of ginger is used in 20 .
60% of ginger exported to Asia, Europe and elsewhere.
SECTION 3
Questions 21 -25
Opinions about Global Temperature
Scientists want to know whether global warming is caused by 21 .
Insulation may cause the Earth to 22 .
There are many 23 on the global climate.
The 24 does not remain static.
We cannot understand the global climate without understanding 25 .
Questions 26-27
Complete the table. Use NO MORE THAN THREE WORDS for each answer.
Method used to measure temperature Location of instruments

From thermometers in buoys in the sea
When water is drawn through the 26 of ships in the sea
ATSR (infra-red detector) 27
Questions 28-30
Choose THREE letters, A-F
Which THREE advantages of the ATSR are mentioned by Dr Parkinson?
A . Is located In two places
B . measures very accurately
C . produces large amounts of data
D . correct to within 3 degrees centigrade
E .can view 500 kilometers at a time
F .lasts two and a half years

SECTION 4
Questions 31-40
How to Make Personal Control of One’s Health
31 should take charge of their health.
The single greatest threat to health is 32 .
Disturbing findings about men’s health • the group who was at most risk of early death is 33
.
Possible causes are:

drinking too much alcohol;
heavy smoking;
34
no adequate exercise.
Environmental factors affecting health:
air or water pollution
the threat of 35 is most under-rated.
Personal control of one’s health:

A well-funded education campaign will help enhance 36
and many illnesses could be prevented by 37 .
Do exercises for 38 so you may find someone to join you.
Make adequate 39 prevent sports injury.
Reduce injuries by using 40 techniques.

Answer for Mock Test January 2017 - Listening Practice Test 1
1. 15-18 September/ 21. human activities
15th to 18th
September
2. (the) Pacific Hotel 22. get warmer
3. 07 9444 1233 23. influences
4. $50 a day 24. Earth’s

temperature
5. (Professor) 25. (the) oceans

Dorfman
6. London 26. engines
7. last Friday 27. (in) space/(in)

orbit/ above us / on
the Earth
8. (an) interesting 28. B C E (IN ANY

title ORDER)
9. (a) short/brief CV 29. B C E (IN ANY

ORDER)
10. admin 30. B C E (IN ANY

ORDER)
11. medicine 31. Patients

/medical purposes
12. China; India (in 32. smoking

either order)
13. a good price / 33. young men

(a) lot of money
14. (early) 20th 34. heavy diet
15. Perfect / Ideal 35. (the) sun

(conditions)
16. production 36. public health

cost(s) / cost of (standards)
production
17. The Second 37. healthy lifestyle

World War/ World (choices)
War II
18. 25 38. fun / a pleasure
19. 14 tons 39. warm-up
20. Australia 40. cross-training

LISTENING TEST-115
Mock Test January 2017 - Listening Practice Test 2

SECTION 1
Questions 1-7
Complete the following notes by using A NUMBER or NO MORE THAN THREE WORDSfor each answer.
University Geography Field Trip
Time: next week (a two-day trip)

the Warrangamba Dam and 1
Destination:
Matching course:
Environmental Science
Departing time of
at 2 next Monday
coach:
Length of journey 3 roughly and three
there: hours back
First day’s
4
activity:
Spending the
in 5
night:
Meals provided: in the form of 6
Sydney’s daily equal to the water to fill 7
water full-size Olympic
consumption: swimming pools
Second day’s go to the water plant to see how to
activity: purify the water for drinking
Questions 8-10
Choose THREE letters, A-F
Which THREE things does Cesar recommend bringing?
A . binoculars
B . camera
C . penknife
D . map
E . raincoat
F . mobile phone
SECTION 2
Questions 11-15
The last programme in the present series is 11 .
12 has been rewarded as ‘Consumer of the Month’ for her persistent effort to see
through a result of a complaint.
She took 13 of photographs on her tour in Europe.
What happened to her photos after she gave them to Top-Class Photo Services for developing ? 14
The photo services compensated her 15 for the loss in the end.
Questions 16-20
Choose the correct letter, A-D.
16. What is the problem that many listeners write about?
A . Sale prices.
B . Bad quality stuff.
C . Faulty goods.
D . Bad assistant.
17. How much was the sale price of the belt that Mr Alvin liked?
A . $200.
B . $100.
C . $150.
D . $300.
18. Why should the consumer make a complaint about bad articles or service?
A . To cause a fuss.
B . It won’t do what is claimed for.
C . Ask the shopkeeper for a favour.
D . The shopkeeper should be responsible for it.
19. What should a consumer do when complaining in person?
A . Get a receipt for what you buy.

B . Speak to someone in authority.
C . Talk directly to the assistant.
D . Ask to see the seller.
20. What should a customer do when complaining on the phone?
A . Speak directly to the owner.

B . Ask for the manager.
C . Write a complaining letter.
D . Find out with whom you discuss the matter.
SECTION 3
Questions 21-22
Student Record Card
Name: David Simons

Address: 15 Market Ave., Hornsby
Student Number: 21
Prerequisites completed
YES NO
Screen Studies Course: √
18 credit points: √
If no, reasons: 22
Question 23
Write TWO DATES for the answer,
23. The final date of the examination should be
Questions 24-25
Choose the correct letters, A-D.
24. Dr Richardson explains that the set exercises
A . require reference to a wide range of resources.

B . should be at least 250 words in length.
C . focus on key terms and concepts in media studies.
D . do not have answers.
25. Dr Richardson explains that essays 1 and 2
A . are to be the same length.

B . should both be analytical.
C . both emphasize studies of audiences.
D . should be especially easy for David.
Questions 26-28
Complete the table by writing ONE or TWO appropriate letters (M, T, A or J) as explained below.
mechanical M
theoretical T
analytical A
journalistic J
How does Dr Richardson describe each of the assignments ?
Assignments Description
Set exercises 26
Assignment 1 27
Assignment 2 A (Example)
Assignment 3 28
Question 29
Choose the correct answer.
29. Which two time slots does Dr Richardson suggest David use for his essay?
A . The six o’clock and the midmorning.

B . The breakfast and the six o’clock.
C . The midmorning and midnight.
D . The midday and the ten o’clock.
Question 30
Answer the question below.
Write NO MORE THAN THREE WORDS for the answer.
30. What will David do before he decides which part of the programmes to use?
SECTION 4
Question 31
Choose the correct letter, A – C.
31. What does John Upton compare a computer virus to?
A . A biological organism.
B . A corrupt programme.
C . An irritating person.
Questions 32-35
Complete the flow chart. Write NO MORE THAN THREE WORDS for each answer.
32
33
34
35
Question 36
Choose the correct letter, A-C.
What does the speaker find surprising?
A . The rise in the number of software infections.

B . The determination of those who develop viruses.
C . The fact that people blame their own computers.
Questions 37-40
List FOUR ways of combating viruses. Write NO MORE THAN THREE WORDS for each answer.
37
38
39
40
Answer for Mock Test January 2017 –
1. (the) Water Treatment Plant 21. C97H85
2. 8 o’clock/ 8 am 22. has / got an exemption /(has) practical

experience
3. 2.5 hours 23. June 20(th); June 25(th) (in either order)
4. visit (the) dam / see dam functioning 24. C
5. (a) youth hostel 25. B
6. breakfast (and) supper / evening meal 26. M
7. 600 27. T A (IN EITHER ORDER)
8. B E F (IN ANY ORDER) 28. J
9. B E F (IN ANY ORDER) 29. A
10. B E F (IN ANY ORDER) 30. collect a sample / collect sample

programmes
11. Consumer’s Choice 31. A
12. Patty Ching 32. (the) first model
13. 10 roll of films/ 360 photos 33. Core Wars
14. vanished / disappeared 34. entertainment
15. $2,000 /2,000 dollars 35. pastime
16. A 36. B
17. C 37. be (very) careful
18. D 38. avoid trouble
19. B 39. understand them / viruses
20. D 40. be (well) prepared

LISTENING TEST-116
IELTS Plus 3 - Listening Practice Test 1

Questions 1-10
Health club customer research
Example Answer
Name: Selina Thompson
Occupation: 1
Age group: 2
Type of membership: 3
Length of membership: 4 years
Why joined: Recommended by a 5
Visits to club per month: Eight (on an average)
Facility used most: 6
Tennis courts
Facility not used (If any):
(because reluctant to 7 )
Suggestions for improvements: Have more 8
Install 9 in the gym.
Open 10 later at weekends.

SECTION 2
Questions 11-16
You will hear a trainer giving a talk to people who want to learn outdoor survival skills.
Choose SIX answers from the box and write the correct letter, A-G, next to questions 11-16.
A air B ash C earth D grass
E sticks F stones G water
Making a steam pit

Dig a pit
Arrange a row of 11 over the pit.
Place 12 on top.
Light the wood and let it burn out.
Remove 13
Insert a stick.
Cover the pit with 14
Place wrapped food on top, and cover it with 15
Remove the stick and put 16 into the hole.

Questions 17-18
Which TWO characteristics apply to the bamboo oven?
A It’s suitable for windy weather.
B The fire is lit below the bottom end of the bamboo.
C The bamboo is cut into equal lengths.
D The oven hangs from a stick.
E It cooks food by steaming it.
Questions 19-20
Which TWO pieces of advice does the speaker give about eating wild fungi?
A Cooking doesn’t make poisonous fungi edible.
B Edible wild fungi can be eaten without cooking.
C Wild fungi are highly nutritious.
D Some edible fungi look very similar to poisonous varieties.
E Fungi which cannot be identified should only be eaten in small quantities.

SECTION 3
Questions 21-25
You will hear a woman called Phoebe, who is training to be a teacher, talking to her tutor, called Tony, about
research she has done in a school.
Research project on attitudes towards study
21 Phoebe’s main reason for choosing her topic was that
A her classmates had been very interested in it.
B it would help prepare her for her first teaching post.
C she had been inspired by a particular book.

22 Phoebe’s main research question related to
A the effect of teacher discipline.
B the variety of learning activities.
C levels of pupil confidence.

23 Phoebe was most surprised by her finding that
A gender did not influence behaviour significantly.
B girls were more negative about school than boys.
C boys were more talkative than girls in class.

24 Regarding teaching, Phoebe says she has learned that
A teachers should be flexible in their lesson planning.
B brighter children learn from supporting weaker ones.
C children vary from each other in unpredictable ways.

25 Tony is particularly impressed by Phoebe’s ability to
A recognise the limitations of such small-scale research.
B reflect on her own research experience in an interesting way.
C design her research in such a way as to minimise difficulties.

Questions 26-30
What did Phoebe find difficult about the different research techniques she used?
Choose FIVE answers from the box and write the correct letter A-G, next to questions 26-30.
Difficulties
A Obtaining permission
B Deciding on a suitable focus
C Concentrating while gathering data
D Working collaboratively
E Processing data she had gathered
F Finding a suitable time to conduct the research
G Getting hold of suitable equipment
Research techniques
26 Observing lessons
27 Interviewing teachers
28 Interviewing pupils
29 Using questionnaires
30 Taking photographs
SECTION 4
Questions 31-40
You will hear an Environmental Studies student giving a presentation about his project on saving an
endangered species of plant.
Saving the juniper plant

Background
31 Juniper was one of the first plants to colonise Britain after the last
32 Its smoke is virtually , so juniper wood was used as fuel in illegal activities.
33 Oils from the plant were used to prevent spreading.
34 Nowadays, its berries are widely used to food and drink.
Ecology
35 Juniper plants also support several species of insects and
Problems
36 In current juniper populations, ratios of the are poor.
37 Many of the bushes in each group are of the same age so of whole populations is
rapid.
Solutions
38 Plantlife is trialling novel techniques across areas of England.
39 One measure is to introduce for seedlings.
40 A further step is to plant from healthy bushes.

Answer for IELTS Plus 3 - Listening Practice Test 1
1. accountant 21. C
2. over 50 22. A
3. family 23. B
4. 9/nine 24. A
5. doctor 25. B
6. pool 26. E
7. pay 27. G
8. social events 28. A
9. air conditioning 29. D
10. restaurant 30. B
11. sticks 31. ice age
12. stones 32. invisible
13. ash 33. infection
14. grass 34. flavour
15. earth 35. fungus/fungi
16. water 36. sexes
17. B OR E IN 37. extinction

EITHER ORDER
18. B OR E IN 38. lowland

EITHER ORDER
19. A OR D IN 39. shelter

EITHER ORDER
20. A OR D IN 40. cuttings

EITHER ORDER
LISTENING TEST-117
SECTION 1
Questions 1-10
You will hear a woman calling an animal park to enquire about a job.
Pinder’s Animal Park
Example
Enquiries about temporary work
Personal Details:
Name: Jane 1
Address: 2 Exeter
Telephone number: 07792430921
Availability: Can start work on 3
Work details
Preferred type of work: Assistant 4
Relevant skills: Familiar with kitchen 5
Relevant qualifications: A6 certificate
Training required: A7 course
Referee:
Name: Dr Ruth Price
Position: 8
Phone number: 9
Other: Applicant has a form of 10

SECTION 2
Questions 11-15
You hear a club leader giving information to a group of young people who are planning to do a two-week
holiday course at the Tamerton Centre.
Choose the correct answer, A, B or C.
Tamerton Centre
11 The Tamerton Centre was set up in order to encourage people
A to enjoy being in the countryside.
B to help conserve the countryside.
C to learn more about the countryside.

12 Last year’s group said that the course
A built their self esteem.
B taught them lots of new skills.
C made them fitter and stronger.

13 For the speaker, what’s the most special feature of the course?
A You can choose which activities you do.
B There’s such a wide variety of activities.
C You can become an expert in new activities.

14 The speaker advises people to bring
A their own board games.
B extra table tennis equipment.
C a selection of films on DVD.

15 Bed-time is strictly enforced because
A it’s a way to reduce bad behaviour.
B tiredness can lead to accidents.
C it makes it easy to check everyone’s in.

Questions 16-20
What rules apply to taking different objects to the Centre?
Match each object with the correct rule, A-C.
Write the correct letter, A-C.
Objects
16 Electrical equipment
17 Mobile phone
18 Sun cream
19 Aerosol deodorant
20 Towel
Rules
A You MUST take this
B You CAN take this, if you wish
C You must NOT take this
SECTION 3
Questions 21-25
You will hear a trainee teacher called Eve talking to her university tutor about her preparations for teaching
practice.
Write the correct letter, A-G, next to questions 21-25 below.
21 Waste container
22 Slurry
23 Water inlet
24 Gas
25 Overflow tank
Questions 26-30
Choose FIVE answers from the box and write the correct letter, A-G, next to questions 26-30.
A Identify sequence.
B Ask questions.
C Copy.
D Demonstrate meaning.
E Distribute worksheet.
F Draw pictures.
G Present sentences.
LESSON OUTLINE YEAR THREE
TOPIC: ENERGY
ACTIVITIES
Teacher: Introduce word
Pupils: look and listen
Teacher: 26
Pupils: look and listen
Teacher: Present question
Pupils: respond
Teacher: 27
Pupils: 28 and expand
Teacher: Display pictures
Pupils: 29
Teacher: 30
Pupils: write
Teacher: Monitor pupils

SECTION 4
Questions 31-40
You will hear a woman giving a talk at a popular science convention. She is describing research into artificial
gills designed to enable humans to breathe underwater.
Creating artificial gills

Background
Taking in oxygen; mammals - lungs; fish - gills
Long-held dreams - humans swimming underwater without oxygen tanks
Oxygen tanks considered too 31 and large
Attempts to extract oxygen directly from water
1960s - prediction that humans would have gills added by 32
Ideas for artificial gills were inspired by research on
fish gills
fish swim bladders
animals without gills - especially bubbles used by 33
Building a simple artificial gill
Make a watertight box of a materiaI which lets 34 pass through
Fill with air and submerge in water Important that the diver and the water keep 35
The gill has to have a large 36

Designers often use a network of small 37 on their gill
Main limitation - problems caused by increased 38 in deeper water
Other applications
Supplying oxygen for use on 39
Powering 40 cells for driving machinery underwater
1. Lamerton 21. C
2. 42 West Lane 22. G
3. 11th June 23. A
4. cook 24. E
5. equipment 25. F
6. food-handling 26. D
7. First Aid 27. G
8. tutor 28. C
9. 0208 685114 29. A
10. color blindness 30. E
11. A 31. heavy
12. A 32. surgery
13. B 33. beetles
14. A 34. gas
15. C 35. moving
16. C 36. surface area
17. A 37. tubes
18. B 38. pressure
19. C 39. submarines
20. B 40. fuel

LISTENING TEST-118

SECTION 1
Questions 1-10
You will hear a woman talking on the telephone to a man about a car he is selling.
Write NO MORE THAN ONE WORD OR A NUMBER for each answer
Car for sale (Mini)

Example
Age of car: just under 13 years old
Colour: 1
Mileage: 2
Previous owner was a 3
Current owner has used car mainly for 4
Price: may accept offers from 5 £
(Note: 6 not due for 5 months)
Condition: good (recently serviced)
Will need a new 7 soon
Minor problem with a 8

Viewing
Agreed to view the car on 9 .
Address: 238, 10 Road.

SECTION 2
Questions 11-14
You will hear part of a podcast for visitors to the popular holiday region called the Treloar Valley.
11 The Treloar Valley passenger ferry
A usually starts services in April.
B departs at the same time each day.
C is the main means of transport for local villagers.

12 What does the speaker say about the river cruise?
A It can be combined with a train journey.
B It’s unsuitable for people who have walking difficulties.
C The return journey takes up to four hours.

13 What information is given about train services in the area?
A Trains run non-stop between Calton and Plymouth.
B One section of the rail track is raised.
C Bookings can be made by telephone or the Internet.

14 The ‘Rover’ bus ticket
A can be used for up to five journeys a day.
B is valid for weekend travel only.
C has recently gone down in price.

Questions 15-20
Write the correct letter, A-H, next to questions 15-20.
15 Bus stop
16 Car park
17 Museum
18 Mill
19 Potter’s studio
20 Cafe
SECTION 3
Questions 21-24
You will hear two Geography students talking. An older student, called Howard, is giving advice to a younger
student, called Joanne, on writing her dissertation. Choose the correct letter, A, B or C.
Advice on writing a dissertation

21 What does Howard say about the experience of writing his dissertation?
A It was difficult in unexpected ways.
B It was more enjoyable than he’d anticipated.
C It helped him understand previous course work.

22 What is Joanne most worried about?
A Finding enough material.
B Missing deadlines.
C Writing too much.

23 What does Howard say was his main worry a year previously?
A Forgetting what he’d read about.
B Not understanding what he’d read.
C Taking such a long time to read each book.

24 What motivated Howard to start writing his dissertation?
A Talking to his tutor about his problems.
B Seeing an inspirational TV show.
C Reading a controversial journal article.

Questions 25-26
What TWO things does Howard advise Joanne to do in the first month of tutorials?
A See her tutor every week.
B Review all the module booklists.
C Buy all the key books.
D Write full references for everything she reads.
E Write a draft of the first chapter.
Questions 27-28
What TWO things does Howard say about library provision?
A Staff are particularly helpful to undergraduates.
B Inter-library loans are very reliable.
C Students can borrow extra books when writing a dissertation.
D Staff recommend relevant old dissertations.
E It’s difficult to access electronic resources.
Questions 29-30
What TWO things does Joanne agree to discuss with her tutor?
A The best ways to collaborate with other students.
B Who to get help from during college vacations.
C The best way to present the research.
D Whether she can use web sources.
E How to manage her study time.

SECTION 4
Questions 31-40
You will hear a psychology undergraduate describing the research she is currently doing on expertise in
creative writing.
Expertise in creative writing

Background - researcher had previously studied 31
Had initial idea for research - inspired by a book (the 32 of a famous novelist).
Posed initial question - why do some people become experts whilst others don't?
Read expertise research in different fields.
Avoided studies conducted in a 33 because too controlled.
Most helpful studies-research into 34 e.g. waiting tables.
Found participants: four true 35 in creative writing (easy to find) and four with
extensive experience.
Using ‘think aloud’ techniques, gathered 36 data from inexperienced writer.
(During session - assistant made 37 recordings).
Gathered similar data from experienced writers.

Compared two data sets and generated a 38 for analysis
(Identified five major stages in writing will be refined later).
Got an expert 39 to evaluate the quality of the different products.
Identified the most effective 40 of stages in producing text.

1. grey/gray 21. C
2. 62,000 22. C
3. teacher 23. A
4. shopping 24. B
5. 1,100 25. B OR E IN EITHER

ORDER
6. tax 26. B OR E IN EITHER

ORDER
7. tyre 27. C, D (in either order)
8. headlight 28. C, D (in either order)
9. Thursday 29. B OR D IN EITHER

ORDER
10. London 30. B OR D IN EITHER

ORDER
11. A 31. English literature
12. A 32. autobiography
13. B 33. lab(oratory)
14. C 34. practical skills
15. H 35. novices/beginners
16. F 36. experimental
17. E 37. video
18. A 38. framework
19. B 39. editor
20. D 40. sequence/order

LISTENING TEST-119

SECTION 1
Questions 1-10
You will hear a man called Tim and a woman called Laura discussing preparations for their holiday.
Things to do before we go
Example
Collect the currency.
Cancel appointment with the 1 (Monday)

Begin taking the 2 (Tuesday)
Buy 3 , a small bag, a spare 4 , an electrical 5
book a 6
Instructions for Laura's mum
Feed the cat
Vet's details:
Name: Colin 7
Tel: 8
Address: Fore Street (opposite the 9 )
Water the plants
Meet the heating engineer on 10
SECTION 2
Questions 11-16
You will hear a talk on local radio about a ‘short film’ festival in the town of Adbourne.
Choose the correct answer A, B or C.
Adbourne Film Festival

11 Why was the Film Festival started?
A To encourage local people to make films.
B To bring more tourists to the town.
C To use money released from another project.

12 What is the price range for tickets?
A £1.00-£2.50
B 50p - £2.00
C £1.50-£2.50
13 As well as online, tickets for the films can be obtained
A from the local library.
B from several different shops.
C from the two festival cinemas.

14 Last year’s winning film was about
A farms of the future.
B schools and the environment.
C green transport options.

15 This year the competition prize is
A a stay in a hotel.
B film-making equipment.
C a sum of money.
16 The deadline for entering a film in the competition is the end of
A May.
B June.
C July.
Questions 17-18
What TWO main criteria are used to judge the film competition?
A Ability to persuade.
B Quality of the story.
C Memorable characters.
D Quality of photography.
E Originality.
Questions 19-20
What TWO changes will be made to the competition next year?
A A new way of judging.
B A different length of film.
C An additional age category.
D Different performance times.
E New locations for performances.

SECTION 3
Questions 21-24
You will hear two undergraduates doing a research methods course - a girl called Leela and a boy called Jake
- having a seminar with their tutor.
Research on web-based crosswords

21 Leela and Jake chose this article because
A it was on a topic familiar to most students.
B it covered both IT and education issues.
C it dealt with a very straightforward concept.

22 How did Leela and Jake persuade students to take part in their research?
A They convinced them they would enjoy the experience.
B They said it would help them do a particular test.
C They offered to help them with their own research later on.
23 Leela and Jake changed the design of the original questionnaire because
A it was too short for their purposes.
B it asked misleading questions.
C it contained out-of-date points.

24 Leela was surprised by the fact that
A it is normal for questionnaire returns to be low.
B so many students sent back their questionnaires.
C the questionnaire responses were of such high quality.

Questions 25-26
What TWO things did respondents say they liked most about doing the crossword?
A It helped them spell complex technical terms.
B It was an enjoyable experience.
C It helped them concentrate effectively.
D It increased their general motivation to study.
E It showed what they still needed to study.
Questions 27-28
In which TWO areas did these research findings differ from those of the original study?
A Students’ interest in doing similar exercises.
B How much students liked doing the crossword.
C Time taken to do the crossword.
D Gender differences in appreciation.
E Opinions about using crosswords for formal assessment.
Questions 29-30
What TWO skills did Leela and Jake agree they had learned from the project?
A How to manage their time effectively.
B How to process numerical data.
C How to design research tools.
D How to reference other people’s work.
E How to collaborate in research.

SECTION 4
Questions 31-40
You will hear a postgraduate psychology student talking to other students about a job-satisfaction study he
has investigated.
Job satisfaction study

31 Workers involved in the study were employed at a
32 Despite some apparent differences between groups of workers, the survey results were statistically
33 The speaker analysed the study's to identify any problems with it.
34 The various sub-groups were 34 in size.
35 Workers in the part-time group were mainly
36 The of workers who agreed to take part in the study was disappointing.
37 Researchers were unable to the circumstances in which workers filled out the
questionnaire.
38 In future, the overall size of the should be increased.
39 In future studies, workers should be prevented from having discussions with
40 Workers should be reassured that their responses to questions are

1. hairdresser 21. C
2. tablets 22. B
3. sunglasses 23. C
4. lock 24. A
5. adaptor/adapter 25. C, E (in either order)
6. taxi 26. C, E (in either order)
7. Jefferey 27. D OR E IN EITHER

ORDER
8. 0777594128 28. D OR E IN EITHER

ORDER
9. church 29. C, E (in either order)
10. 30th 30. C, E (in either order)

April/10.04
11. C 31. call center/centre
12. A 32. inconclusive
13. A 33. methodology/methods
14. C 34. unequal
15. B 35. female/women
16. C 36. response
17. D OR E IN 37. control

EITHER ORDER
18. D OR E IN 38. sample/group

EITHER ORDER
19. C, E (in either 39. their/other colleagues

order)
20. C, E (in either 40. confidential

order)
LISTENING TEST-120

SECTION 1
Questions 1-2
Advice on plumbers and decorators

Example:
Make sure the company is: local
Don’t call a plumber during the 1

Look at trade website: 2 www .com
Questions 3-10
Name Positive points Negative points

• Pleasant and friendly
• Give 3
Peake’s Plumbing • Always 4
information
• Good quality work
• 5 • Not very polite

John Damerol than other companies
Plumbing Services • Tends to be 6
• Reliable
• Able to do lots of different 7 • More 8 than

Simonson Plasterers
other companies
• Reliable.
• Prefers not to use long 10
H.L. Plastering • Also able to do 9
SECTION 2
Questions 11-15
Museum work placement

11 On Monday, what will be the students’ working day?
A 9.00 a.m. - 5.00 p,m.
B 8.45 a.m. - 5.00 p.m.
C 9.00 a.m. - 4.45 p.m.

12 While working in the museum, students are encouraged to wear
A formal clothing such as a suit.
B a cap with the museum logo.
C their own casual clothes.

13 If students are ill or going to be late, they must inform
A the museum receptionist.
B their museum supervisor.
C their school placement tutor.

14 The most popular task whilst on work placement is usually
A making presentations in local primary schools.
B talking to elderly people in care homes.
C conducting workshops in the museum.

15 The best form of preparation before starting their work placement is to read
A the history of the museum on the website.
B the museum regulations and safety guidance.
C notes made by previous work placement students.

Questions 16-20
Write the correct letter, A-l, next to questions 16-20

Where in the museum are the following places?
16 Sign-in office
17 Gallery
18 Key box
19 Kitchen area
20 Staff noticeboard
SECTION 3
Questions 21-26
What is the tutor’s opinion of the following company projects?
Choose FIVE answers from the box, and write the correct letter, A-H, next to questions 21-26.
Tutor’s opinion
A It would be very rewarding for the student.
B It is too ambitious.
C It would be difficult to evaluate.
D It wouldn’t be sufficiently challenging.
E It would involve extra costs.
F It is beyond the student’s current ability.
G It is already being done by another student.
H It would probably have the greatest impact on the company.
Company projects
21 Customer database
22 Online sales catalogue
23 Payroll
24 Stock inventory
25 Internal security
26 Customer services
Questions 27-28
Which TWO problems do Sam and the tutor identify concerning group assignments?
A Personal relationships.
B Cultural differences.
C Division of labour.
D Group leadership.
E Group size.
Questions 29-30
Which TWO problems does Sam identify concerning the lecturers?
A Punctuality.
B Organisation.
C Accessibility.
D Helpfulness.
E Teaching materials.
SECTION 4
Questions 31-40
The Tawny Owl

Most 31 owl species in UK
Strongly nocturnal
Habitat
Mainly lives in 32 , but can also be seen in urban areas, e.g. parks.
Adaptations:
Short wings and 33 , for navigation
Brown and 34 feathers, for camouflage
Large eyes (more effective than those of 35 ), for good night vision
Very good spatial 36 for predicting where prey might be found
Excellent 37 , for locating prey from a perch
Diet
Main food is small mammals.
Owls in urban areas eat more 38
Survival
Two thirds of young owls die within a 39

Owls don’t disperse over long distances.
Owls seem to dislike flying over large areas of 40

1. weekend 21. D
2. plasdeco 22. B
3. clear 23. A
4. late/unreliable 24. H
5. cheaper 25. F
6. messy 26. E
7. designs 27. B OR E IN EITHER

ORDER
8. expensive 28. B OR E IN EITHER

ORDER
9. painting 29. A OR C IN EITHER

ORDER
10. ladder(s) 30. A OR C IN EITHER

ORDER
11. B 31. common
12. C 32. woodland/woods/forest(s)
13. A 33. tail
14. B 34. grey/gray
15. C 35. humans/people
16. C 36. memory
17. I 37. hearing
18. H 38. birds
19. D 39. year
20. G 40. water

LISTENING TEST-121

SECTION 1
Questions 1-10
HOLIDAY RENTALS
Dates: 10th-22ndJuly
Name of Property Location Features Disadvantage(s) Booking details
• rural • apartment
• surrounded distance from 3 www.4
1 • two bedrooms
by 2 .com
• open plan
• house
• rural • three bedrooms
• next to the 5 •6 Phone the owner
Kingfisher expensive?
room (01752669218)
• nice views • living room
• kitchen
• in a village • house
Sunnybanks • next to the 7 • has private 8 no 9 Contact the 10
SECTION 2
Questions 11-14
11 According to the speaker, why is it a good time for D-l-Y painting?
A There are better products available now.
B Materials cost less than they used to.
C People have more free time than before.

12 What happened in 2009 in the UK?
A A record volume of paint was sold:
B A large amount of paint was wasted.
C There was a major project to repaint public buildings.

13 What does the speaker say about paint quantity?
A It’s not necessary to have exact room measurements.
B It’s better to overestimate than to underestimate.
C An automatic calculator can be downloaded from the Internet.

14 What does Community RePaint do?
A It paints people’s houses without payment.
B It collects unwanted paint and gives it away.
C It sells unused paint and donates the money to charity.

Questions 15-16
What TWO pieces of advice does the speaker give about paint?
A Don’t buy expensive paint.
B Test the colour before buying a lot.
C Choose a light colour.
D Use water-based paint.
E Buy enough paint for more than one application.
Questions 17-18
What TWO pieces of advice does the speaker give about preparation?
A Replace any loose plaster.
B Don’t spend too long preparing surfaces.
C Use decorators’ soap to remove grease from walls.
D Wash dirty walls with warm water.
E Paint over cracks and small holes.
Questions 19-20
What TWO pieces of advice does the speaker give about painting?
A Put a heater in the room.
B Wash brushes in cold water.
C Use a roller with a short pile.
D Apply paint directly from the tin.
E Open doors and windows.

SECTION 3
Questions 21-26
Choose the correct letter; A, B or C.
21 Why is Matthew considering a student work placement?
A He was informed about an interesting vacancy.
B He needs some extra income.
C He wants to try out a career option.

22 Which part of the application process did Linda find most interesting?
A The psychometric test.
B The group activity.
C The individual task.

23 During her work placement, Linda helped find ways to
A speed up car assembly.
B process waste materials.
C calculate the cost of design faults.

24 Why did Linda find her work placement tiring?
A She wasn’t used to full-time work.
B The working hours were very long.
C She felt she had to prove her worth.

25 What did Linda’s employers give her formal feedback on?
A engineering ability
B organisational skills
C team working
26 What was the main benefit of Linda’s work placement?
A Improved academic skills.
B An offer of work.
C The opportunity to use new software.

Questions 27-30
What does Linda think about the books on Matthew’s reading list?
Choose FOUR answers from the box and write the correct letter, A-F, next to questions 27-30.
Books
27 The Science of Materials
28 Materials Engineering
29 Engineering Basics
30 Evolution of Materials
Opinions
A helpful illustrations
B easy to understand
C up-to-date
D comprehensive
E specialised
F useful case studies
SECTION 4
Questions 31-40
Researching the origin of medieval manuscripts

Background
Medieval manuscripts - handwritten books produced between the fifth and fifteenth centuries
Origin of many manuscripts unknown until 2009; scientists started using DNA testing
Animal hides - two types
Parchment
Sheep skin: white in colour and 31
Greasy - writing can’t be erased so often used for 32

Vellum
Calf skin: most popular for prestigious work because you can get 33 lettering.
Preparation of hides
Treated in barrels of lime - where this was not available, skins were 34
(removed hair -> more flexible)
Stretched tight on a frame
Scraped to create same 35
Vellum was 36
Genetic testing - finding origins
Previously - analysed handwriting and 37 used by the writer
Now - using genetic data from ‘known manuscripts’ to create a 38

Uses of new data
Gives information on individual books
Shows the 39 of the book industry
Helps define 40 in medieval period

1. Moonfleet 21. A
2. fields 22. B
3. shops 23. A
4. summerhouses 24. C
5. river 25. B
6. dining 26. B
7. sea 27. B
8. garden 28. A
9. parking 29. D
10. agent 30. C
11. A 31. thin
12. B 32. court documents
13. C 33. high-quality
14. B 34. buried
15. B OR D IN 35. thickness

EITHER ORDER
16. B OR D IN 36. bleached/whitened

EITHER ORDER
17. A OR C IN 37. dialect

EITHER ORDER
18. A OR C IN 38. baseline

EITHER ORDER
19. B OR E IN 39. evolution

EITHER ORDER
20. B OR E IN 40. trade routes

EITHER ORDER
LISTENING TEST-122

Questions 1-10
Notes for holiday

Travel information
Example
Will email the flight number
- must find out which 1 arriving at
- best taxi company 2
- Note: Simon lives in the 3 of the city
- Simon’s cell phone number: 4

What to pack
(to wear)
- casual clothes
- one smart dress - to wear at a 5
- a good 6
- tough 7
(to read)
- try to find book named 8 by Rex Campbell.
(for presents)
- for Janice: 9
- for Alec: 10 (with racing pictures)

SECTION 2
Questions 11-16
Camber’s Theme Park
11 According to the speaker, in what way is Camber’s different from other theme parks?
A It’s suitable for different age groups.
B It offers lots to do in wet weather.
C It has a focus on education.

12 The Park first opened in
A 1980.
B 1997.
C 2004.
13 What’s included in the entrance fee?
A most rides and parking
B all rides and some exhibits
C parking and all rides

14 Becoming a member of the Adventurers Club means
A you can avoiding queuing so much.
B you can enter the Park free for a year.
C you can visit certain zones closed to other people.

15 The Future Farm zone encourages visitors to
A buy animals as pets.
B learn about the care of animals.
C get close to the animals.

16 When is hot food available in the park?
A 10.00 a.m. - 5.30 p.m.
B 11.00 a.m. - 5.00 p.m.
C 10.30 a.m. - 5.00 p.m.

Questions 17-20
What special conditions apply to the following rides?
Choose FOUR answers from the box and write the correct letter, A-F, next to the questions 17-20.
Special conditions for visitors

A Must be over a certain age
B Must use special safety equipment
C Must avoid it if they have health problems
D Must wear a particular type of clothing
E Must be over a certain height
F Must be accompanied by an adult if under
Rides
17 River Adventure
18 Jungle Jim Rollercoaster
19 Swoop Slide
20 Zip Go-carts
SECTION 3
Questions 21-22
What TWO things do Brad and Helen agree to say about listening in groups?
A Listening skills are often overlooked in business training.
B Learning to listen well is a skill that’s easy for most people to learn.
C It’s sometimes acceptable to argue against speakers.
D Body language is very important when listening.
E Listeners should avoid interrupting speakers.
Questions 23-24
What TWO things does the article say about goal-setting?
A Meetings should start with a clear statement of goals.
B It’s important for each individual’s goals to be explained.
C Everybody in the group should have the same goals.
D Goals should be a mix of the realistic and the ideal.
E Goals must always to be achievable within a set time.
Questions 25-26
What TWO things do Brad and Helen agree are weak points in the article’s section on conflict resolution?
A It doesn’t explore the topic in enough detail.
B It only discusses conservative views.
C It says nothing about the potential value of conflict.
D It talks too much about ‘winners and losers’.
E It doesn’t provide definitions of key terms.

Questions 27-30
What actions do Brad and Helen agree to do regarding the following preparation tasks?
Choose FOUR answers from the box and write the correct letter, A-F, next to the number.
Preparation tasks
27 Preparing the powerpoint
28 Using direct quotations
29 Creating a handout
30 Drawing up a bibliography
Action
A Contact the tutor for clarification.
B Check the assignment specifications.
C Leave it until the last task.
D Ask a course-mate to help.
E Find information on the Internet.
F Look through course handbooks.
Previous
SECTION 4
Questions 31-40
Engineering for sustainable development

The Greenhouse Project (Himalayan mountain region)
Problem
Short growing season because of high altitude and low 31
Fresh vegetables imported by lorry or by 32 , so are expensive
Need to use sunlight to prevent local plants from 33
Previous programmes to provide greenhouses were 34
New greenhouse
Meets criteria for sustainability
Simple and 35 to build
Made mainly from local materials (mud or stone for the walls, wood and 36
for the roof)
Building and maintenance done by local craftsmen
Puns solely on 37 energy
Only families who have a suitable 38 can own one
Design
Long side faces south
Strong polythene cover
Inner 39 are painted black or white
Social benefits
Owners’ status is improved
Rural 40 have greater opportunities
More children are educated
1. terminal 21. A OR D IN
EITHER ORDER
2. Pantera 22. A OR D IN
EITHER ORDER
3. east 23. B OR E IN
EITHER ORDER
4. 07765 328411 24. B OR E IN

EITHER ORDER
5. hotel 25. B OR C IN
EITHER ORDER
6. raincoat 26. B OR C IN
EITHER ORDER
7. shoes 27. C
8. Mountain Lives 28. B
9. chocolate 29. D
10. calendar 30. F
11. C 31. rainfall
12. B 32. air
13. A 33. freezing
14. A 34. unsuccessful
15. C 35. cheap
16. B 36. grass
17. F 37. solar
18. B 38. site
19. D 39. walls
20. E 40. women

LISTENING TEST-123

Questions 1-9
ENQUIRY ABOUT BOOKCASES

Example Answer
Number of bookcases available: ...two...
Both bookcases
Width: 1 (cm)
Made of: 2
First bookcase
Cost: 3 pounds
Colour: 4
Number of shelves: six (four are 5 )
Second bookcase
Colour: dark brown
- almost 80 years old

Other features - has a 6 at the bottom
- has glass 7
Cost: 8 pounds
Details of seller
Name: Mrs 9
Address: 41 Oak Rise. Stanton.
Questions 10
Choose the correct letter A. B or C.
Which map shows the correct location of the seller’s house?

SECTION 2 (Questions 11-20)
In Section 2 you will hear one main speaker giving information about a public event or about something that
the listeners may be involved in or take part in.
Questions 11-13
Charity Art Sale

The paintings will be displayed in the Star Gallery and in a nearby 11 .
The sale of pictures will begin at 12 (pm) on Thursday, and there will be
refreshments beforehand.
The money raised will all be used to help 13 children in New Zealand and other
countries.
Questions 14-20
Artist Personal information Type of painting
• daughter is recovering
from a problem with her • pictures of the 14
Don
back of
Studley
New Zealand
• self-taught artist
• originally from Taiwan • 16

James paintings
Chang ♦ had a number of 15
there • strong colours
• has shown pictures in

• soft colours, various
many countries
Natalie media
• is an artist and a
Stevens website 17 • mainly does 18
• paintings are based

• lived in New Zealand
Christine for 19 on 20
Shin • watercolours of New
• Korean
Zealand landscapes
SECTION 3 (Questions 21-30)
Section 3 is a conversation about an academic topic such as a course, project, assignment or piece of
research It usually involves two or three speakers, who may be students and/or tutors.
Questions 21-25
What instructions were the students given about their project?
A they must do this
B they can do this if they want to
C they can't do this
Write the correct letter A. B or C next to Questions 21-25.
21 Choose a writer from a list provided.
22 Get biographical information from the Internet
23 Study a collection of poems.
24 Make a one-hour video.
25 Refer to key facts in the writer’s life.
Questions 26-30
Other requirements for the project
extract chosen from the author's work must reflect the 26 of the author.
students must find sound effects and 27 to match the texts they choose.
students must use a 28 of computer software programs to make the video.
students must include information about the 29 of all material
Criteria for assessment

completion of all components - 25%
30 (must represent essence of author's work) - 50% artistic and technical
design of video - 25%
SECTION 4
Section 4 is a talk or lecture on an academic topic. There is only one speaker.
There is no break in the middle, so you must look through all the questions in the time given at the beginning.
Questions 31-33
Choose the correct answer A. B or C
31 ’Extremophiles' are life forms that can live in
A isolated areas.
B hostile conditions.
C new habitats.
32 The researchers think that some of the organisms they found in Antarctica are
A new species.
B ancient colonies.
C types of insects.
33 The researchers were the first people to find life forms in Antarctica
A in the soil.
B under the rock surface.
C on the rocks.
Questions 34-40
Write ONE WORD for each answer.
How the extremophiles survive

Access to the sun's heat can create a 34 for some organisms. The deeper the
soil, the higher the 35 of salt. Salt can protect organisms against the effects of 36
even at very low temperatures.
All living things must have access to 37 water. Salt plays a part in the process
of 38 which prevents freezing. The environment of 39 is similar
to the dry valleys of Antarctica. This research may provide evidence of the existence of extraterrestrial life
forms and their possible 40 on other planets.
1. 75 21. A
2. wood 22. C
3. 15 23. B
4. cream 24. C
5. adjustable 25. B
6. cupboard 26. interests and

style/ style and
interests
7. doors 27. visuals
8. 95 28. range
9. Blake 29. source
10. B 30. content
11. cafe 31. B
12. 7:30 32. B
13. (the) disabled 33. A
14. birds 34. microclimate
15. (art) exhibitions 35. concentration
16. abstract 36. frost
17. designer 37. liquid
18. portraits 38. supercooling
19. two/2 years/yrs 39. Mars
20. photographs/photos 40. locations

LISTENING TEST-124

Questions 1-3
Choose the correct letter, A. B or C
Example:
Martin wants to
A sell a flat.
B rent a flat.
C buy a flat.
1 What is Martin’s occupation?
A He works in a car factory.
B He works in a bank.
C He is a college student.
2 The friends would prefer somewhere with
A four bedrooms.
B three bedrooms.
C two bathrooms.
3 Phil would rather live in
A the east suburbs.
B the city centre.
C the west suburbs.

Questions 4-10
Details of flats available
Location Features Good (+) and bad (-) points
(+) 5 (£) a month
Bridge Street, near the 4 • 3 bedrooms (+) transport links

• very big living room (-) no shower
(-) could be 6
(+) 9 and
• 4 bedrooms well equipped
• living room (+) shower
7
• 8
(+) will be 10
(-) £800 a month
Questions 11-15
The British Library

11 The reading rooms are only open for group visits on
12 The library was officially opened in
13 All the library rooms together cover m2.
14 The library is financed by the
15 The main function of the library is to provide resources for people doing
Questions 16-20
Plan of the British Library

16
17
18
19
20
Questions 21-25
Choose the correct answer A. B or C
Project on work placement

21 The main aim of Dave's project is to
A describe a policy.
B investigate an assumption.
C identify a problem.
22 Dave’s project is based on schemes in
A schools.
B colleges.
C universities.
23 How many academic organisations returned Dave's questionnaire?
A 15
B 50
C 150
24 Dave wanted his questionnaires to be completed by company
A Human Resources Managers.
B Line Managers.
C owners.
25 Dr Green wants Dave to provide a full list of
A respondents.
B appendices.
C companies.
Questions 26-30
Notes on project
Introduction
- improve the 26 of ideas
- include a 27 of 'Work Placement'
- have separate sections for literature survey and research 28 and methods
Findings
Preparation stage - add summary
29 development - good
Constraints on learning - provide better links to the 30 from research

Questions 31-35
Complete the sentences below
31 Bilingualism can be defined as having an equal level of communicative in two or

more languages.
32 Early research suggested that bilingualism caused problems with and mental
development.
33 Early research into bilingualism is now rejected because it did not consider the
backgrounds of the children
34 It is now thought that there is a bilingualism and cognitive skills in children.
35 Research done by Ellen Bialystok in Canada now suggests that the effects of bilingualism also apply to
Questions 36-40
36 In Dr Bialystok's experiment, the subjects had to react according to
A the colour of the square on the screen.
B the location of the square on the screen.
C the location of the shift key on the keyboard.

37 The experiment demonstrated the 'Simon effect’ because it involved a conflict between
A seeing something and reacting to it.
B producing fast and slow reactions.
C demonstrating awareness of shape and colour.

38 The experiment shows that, compared with the monolingual subjects, the bilingual subjects
A were more intelligent.
B had faster reaction times overall.
C had more problems with the 'Simon effect'.

39 The results of the experiment indicate that bilingual people may be better at
A doing different types of tasks at the same time.
B thinking about several things at once.
C focusing only on what is needed to do a task.

40 Dr Bialystok's first and second experiments both suggest that bilingualism may
A slow down the effects of old age on the brain.
B lead to mental confusion among old people.
C help old people to stay in better physical condition.

1. B 21. B
2. A 22. C
3. C 23. A
4. bus station 24. B
5. 450 25. A
6. noisy 26. organisation
7. Hills Avenue 27. definition
8. dining room 28. aims
9. modern 29. Key Skills
10. quiet 30. evidence
11. Sundays 31. proficiency
12. 1998 32. learning
13. 100,000 33. social and

economic
14. government 34. positive
15. research 35. adults
16. Conference 36. A

Centre/Center
17. information desk 37. A
18. bookshop 38. B
19. King(’)s Library 39. C
20. stamp display 40. A

LISTENING TEST-125

Council Youth Scheme Application for Funding

for Group Project
Example Answer
Name Ralph Pearson
Contact address 1 Drayton DR6 8AB
Telephone number 01453 586098
Name of group Community Youth Theatre Group
amateur theatre group (2

Description of group members)
involved in drama 3
Amount of money requested 4 (£)
Description of project to produce a short 5

play for young children
6 for scenery
costumes
Money needed for
cost of 7
8
sundries
How source of funding will be acknowledged in the 9

credited given to audience
Other organisations approached for National Youth Services - money
funding (and outcome) was 10
Questions 11-15
Choose the correct answer, A, B or C
11 Joanne says that visitors to Darwin are often surprised by
A the number of young people.
B the casual atmosphere.
C the range of cultures.

12 To enjoy cultural activities, the people of Darwin tend to
A travel to southern Australia.
B bring in artists from other areas.
C involve themselves in production.

13 The Chinese temple in Darwin
A is no longer used for its original purpose.
B was rebuilt after its destruction in a storm.
C was demolished to make room for new buildings.

14 The main problem with travelling by bicycle is
A the climate.
B the traffic.
C the hills.
15 What does Joanne say about swimming in the sea?
A It is essential to wear a protective suit.
B Swimming is only safe during the winter.
C You should stay in certain restricted areas.

Questions 16-20
What can you find at each of the places below?
Choose your answers from the box and write the correct letter A-H next to Questions 16-20.
A a flower market
B a chance to feed the fish
C good nightlife
D international arts and crafts
E good cheap international food
F a trip to catch fish
G shops and seafood restaurants
H a wide range of different plants
16 Aquascene
17 Smith Street Mall
18 Cullen Bay Marina
19 Fannie Bay
20 Mitchell Street
Questions 21-23
Write NO MORE THAN THREE WORDS breach answer.
Effects of weather on mood
21 Phil and Stella's goal is to the hypothesis that weather has an effect on a person's
mood.
22 They expect to find that 'good' weather (weather which is ) has a positive effect on
a person's mood.
23 Stella defines effect on mood' as a n the way a person feels.
Questions 24-27
What information was given by each writer?
Choose your answers from the box and write the letters A-F next to Questions 24-27.
A the benefits of moving to a warmer environment

B the type of weather with the worst effect on mood
C how past events affect attitudes to weather
D the important effect of stress on mood
E the important effect of hours of sunshine on mood
F psychological problems due to having to cope with bad weather
24 Vickers
25 Whiteboume
26 Haverton
27 Stanfield
Questions 28-30
Choose THREE letters A-H.
Which THREE things do Phil and Stella still have to decide on?
A how to analyse their results
B their methods of presentation
C the design of their questionnaire
D the location of their survey
E weather variables to be measured
F the dates of their survey
G the size of their survey
H the source of data on weather variables

Questions 31-32
Choose TWO letters A-F
Which two of the following problems are causing concern to educational authorities in the USA?
A differences between rich and poor students
B high numbers dropping out of education
C falling standards of students
D poor results compared with other nationalities
E low scores of overseas students
F differences between rural and urban students
Questions 33-34
Choose TWO letters A-F
According to the speaker, what are two advantages of reducing class sizes?
A more employment for teachers
B improvement in general health of the population
C reduction in number of days taken off sick by teachers
D better use of existing buildings and resources
E better level of education of workforce
F availability of better qualified teachers

Questions 35-40
USA RESEARCH PROJECTS INTO CLASS SIZES
Number of
State Schools involved students Key findings Problems
participating
significant benefit • lack of

in total 35 especially for 36 agreement on
Tennessee about 70 schools
implications of
pupils data
• shortage of 38
, especially in
37 poorer areas
California 1.8 million very little benefit
schools • no proper
method for 39
of project
14 schools (with
pupils from 40 similar results to
Wisconsin
Tennessee project
families)
1. 230 South Road 21. investigate
2. 18 22. sunny and

warm
3. activities (and/&) 23. change

workshops
4. 250 24. F
5. interactive 25. D
6. material 26. C
7. insurance 27. B
8. publicity 28. B. F, H (in

any order)
9. programme 29. B. F, H (in

any order)
10. not 30. B. F, H (in

available/unavailable any order)
11. A 31. A, D (in

either order)
12. C 32. A, D (in

either order)
13. B 33. B,E in any

order
14. A 34. B,E in any

order
15. C 35. 12000
16. B 36. minority
17. E 37. all
18. G 38. teachers
19. H 39. evaluation
20. C 40. poor

LISTENING TEST-126

Questions 1-6
Budget accommodation in Queenstown, New Zealand
Accommodation Price (dormitory) Comments
Travellers’ Lodge Example fully booked
• in town centre
Bingley’s US$ 1 • cafe with regular 2 nights
• sundeck
• located in a 3 alpine setting

Chalet Lodge US$ 18.00 • 10 mins from town centre
• 4 are welcome
• in town centre
Globetrotters US$ 18.50 • 5 included
• chance to win a 6
Questions 7-10
Who wants to do each of the activities below?
Write the correct letter, A. B or C next to Questions 7-10.
7 bungee jump
8 white-water rafting
9 jet-boat ride
10 trekking on wilderness trail
A only Jacinta
B only Lewis
C both Jacinta and Lewis
Questions 11-14
11 Jack says that in London these days, many people
A see cycling as a foolish activity.
B have no experience of cycling.
C take too many risks when cycling.

12 If people want to cycle to school or work. CitiCyclist helps them by
A giving cycling lessons on the route they take.
B advising them on the safest route to choose.
C teaching them basic skills on quiet roads first.

13 Jack works with some advanced cyclists who want to develop
A international competitive riding skills.
B knowledge of advanced equipment.
C confidence in complex road systems.

14 CitiCyclist supports the view that cyclists should
A have separate sections of the road from motor traffic.
B always wear protective clothing when cycling.
C know how to ride confidently on busy roads.

Questions 15-17
List THREE types of organisations for which CitiCyclist provides services.
A training courses
B schools
C local councils
D individuals
E companies
Questions 18-20
website address: citicyclist.co.uk
phone: 18
cost (single person): 19 £ per lesson
usual length of course: 20 (except complete beginners)

SECTION 3 (Questions 21- 30)
Questions 21- 23
21 What do Sharon and Xiao Li agree was the strongest aspect of their presentation?
22 Which part of their presentation was Xiao Li least happy with?
23 Which section does Sharon feel they should have discussed in more depth?
Questions 24-27
24 Sharon and Xiao Li were surprised when the class said
A they spoke too quickly.
B they included too much information.
C their talk was not well organised.

25 The class gave Sharon and Xiao Li conflicting feedback on their
A timing.
B use of visuals.
C use of eye contact.

26 The class thought that the presentation was different from the others because
A the analysis was more detailed.
B the data collection was more wide-ranging.
C the background reading was more extensive.

27 Which bar chart represents the marks given by the tutor?
A Graph A
B Graph B
C Graph C
Questions 28-30
28 The tutor says that the of the presentation seemed rather sudden.
29 The tutor praises the students’ discussion of the of their results.
30 The tutor suggests that they could extend the review in their report.
Questions 31-33
The World Health Organisation says a healthy city must
have a 31 and clean environment.
meet the 32 of all its inhabitants.
provide easily accessible health services.
encourage ordinary people to take part in 33
Questions 34-40
Write NO MORE THAN THREE WORDS for each answer
Place / Project Aim Method Achievement
• better housing
the 34 and infrastructure
Sri Lanka
to upgrade squatter constructed • provided
Community settlements infrastructure, e.g. better 35
Contracts System drains, paths
opportunities
• 36
graduates organising • greater
garbage collection environmental
Mali to improve sanitation awareness
in city • public education
cooperative
campaign via 37 • improved living
conditions
discussion groups
women provided
Egypt • rise in the 40
to with the 39
(Mokattam) support disadvantaged
women and quality of life
equipment for sewing
38 of young women
and weaving
1. 19.75 21. (the/their)
technique
2. theme 22. (answering)

(the/students')
questions
3. quiet 23. (the/their) solutions
4. children 24. A
5. breakfast 25. B
6. (free) sky(-)dive 26. B
7. A 27. C
8. C 28. end
9. B 29. limitations
10. C 30. literature
11. B 31. safe
12. A 32. basic needs
13. C 33. local government
14. C 34. residents
15. B,C,E IN 35. economic

EITHER ORDER
16. B,C,E IN 36. secondary school

EITHER ORDER
17. B,C,E IN 37. films

EITHER ORDER
18. 020 7562 4028 38. Women's Centre
19. 27.50 39. skills
20. 3 hours/hrs 40. status

LISTENING TEST-127

Questions 1-7
Example
The woman says she is interested in
A part-time employment.
B a permanent job.
C unpaid work.
1 The librarian says that training always includes
A computer skills.
B basic medical skills.
C interpersonal skills.
2 All library service volunteers have to
A record their arrival and departure.
B stay within ‘staff only' sections.
C wear a uniform.
3 The woman would be entitled to a contribution towards the cost of
A transport by minibus.
B parking at the library.
C public transport.
4 One recent library project involved
A labelling historical objects.
B protecting historical photographs.
C cataloguing historical documents.

5 At present, the library is looking for people to
A record books onto CD.
B tell stories to children.
C read books to the blind.

6 The woman says she is interested in a project involving
A taking library books to people in hospital.
B delivering library books to people at home.
C driving the disabled to the library.

7 The woman agrees to work for
A two hours per week.
B four hours per week.
C six hours per week.
Questions 8-10
Choose THREE letters A-G.
Which THREE of the following must be provided by all volunteers?
A civil conviction check
B signed copy of commitment
C certificates to indicate qualifications
D emergency contact information
E date of birth
F signature of parent or guardian
G referees
Questions 11-14
11 ‘Canadian Clean Air Day' will be held on 11
12 Air pollution may be responsible for 12 deaths every year in Canada.
13 The sector most responsible for smog-producing pollutants is 13
14 Scientists now know that even 14 of pollutants can be harmful.
Questions 15-20
Reducing Air Pollution

Individual action
respond to the 15 Challenge'
walk, cycle or car-pool to work
use public transit
16
17 your domestic equipment
Government action
emission reduction in the 18 region of US and Canada
move towards 19 ( e.g. less sulphur in gasoline & diesel)
reduction of pollutants from 20 and power plants.
SECTION 3 (Questions 21- 30)
Field Trip to Kenya

Area of country: the 21 of Kenya
Accommodation: Marich Pass Field Studies Centre

in traditional 'bandas' (bring mosquito 22 )
study areas: 23 , lecture room, outdoor areas
Type of environment: both 24 and semi-arid plains
Activities:
interviews (with interpreters)
25 (environment and culture)
morphological mapping
projects (all connected with 26 issues)
Jack’s group did project on: 27 supply and quality issues
Expeditions:
to Sigor (a 28 ) to study distribution
to the Wei Wei valley to study agricultural production
to a 29
Evaluation:
logistics - well run
gave insight into lives of others
provided input for his 30
Section 4
Questions 31-34
Write ONE WORD for each answer
Research methodology
Discussion with supermarket department manager to decide on the store’s 31
for the website
Stage
1
Decision to investigate website use as a 32 way for customers to

communicate problems
Design of questionnaire to identify customers’ experiences and 33 to

problems
Stage
2 Data collected from 34 with customers in four branches of the supermarket
Analysis of responses
Questions 35-40
35 Which pie chart shows the percentage of respondents who experienced a problem in the supermarket?
A Chart A
B Chart B
C Chart C
36 Which pie chart shows the reasons why customers failed to report the problem directly to supermarket
staff?
A Chart A
B Chart B
C Chart C
37 How might the student's website help the supermarket, according to the manager?
A It would support the expansion of the company.
B It would allow the identification of problem areas.
C It would make the company appear more professional.

38 The student says one problem is that some customers
A do not have computer skills.
B do not have their own computer.
C do not have access to a computer.

39 Further observation of website use is necessary because of
A the small size of the sample.
B the need to evaluate the objectives.
C the unrepresentative nature of the respondents.

40 One positive result of the website for the supermarket staff could be
A greater support from management.
B less chance of unfair complaints.
C greater cooperation between staff.

1. B 21. northwest
2. A 22. spray
3. C 23. (a) (small) library
4. B 24. mountains
5. A 25. field observation
6. A 26. development
7. B 27. water
8. B, D, G in any 28. market town

order
9. B, D, G in any 29. national park

order
10. B, D, G in any 30. dissertation

order
11. June 6th 31. requirements
12. 5000 32. private
13. transportation 33. attitudes
14. low levels 34. interviews
15. Commuter 35. B
16. plant trees 36. C
17. upgrade 37. B
18. border 38. B
19. clean(er) fuels 39. A
20. factories 40. C

LISTENING TEST-128

SECTION 1
Questions 1-10
Report on abandoned vehicle

Example Answer
Name of caller Mrs Shefford
Address 41, 1
Barrowdale
WH4 5JP
Telephone 2
Vehicle location in 3 near main road (A69)
Type of vehicle 4
Make Catala
Model 5
Present colour of vehicle 6
Vehicle number S 322 GEC
General condition poor - one 7 cracked windscreen
Length of time at site 8
Land belongs to 9
Last owner no information available
vehicle does not belong to a 10

Other notes ..
resident
SECTION 2
Questions 11-17
The story of John Manjiro

11 Manjiro started work as a when he was still a young boy.
12 He spent on a deserted island before he was rescued.
13 He became friends with William Whitfield, who was a ship's
14 The cost of Manjiro's in America was covered by the Whitfield family.
15 Manjiro eventually returned to Japan, where he carried out important work as a teacher and
16 Fairhaven and Tosashimizu are now officially
17 Every two years, the John Manjiro is held in Fairhaven.
Questions 18-20
Write the correct letter A-l next to Questions 18-20.
18 Whitfield family house
19 Old Oxford School
20 School of Navigation
SECTION 3
Questions 21-23
Choose the best answer, A, B or C
21 What is the main thing Julia feels she has gained from her experience in retail?
A better understanding of customer attitudes
B improved ability to predict fashion trends
C more skill in setting priorities in her work

22 Why is Julia interested in doing the postgraduate course?
A It will enable her to develop new types of technology.
B It will allow her to specialise in a design area of her choice.
C It will provide managerial training focusing on her needs.

23 What would Julia like to do after she has completed the postgraduate course?
A work overseas
B start her own business
C stay in an academic environment

Questions 24-27
What does each university facility have?
Choose your answers from the box and write the correct letter A-G next to Questions 24-27.
A laboratories
B rooms for individual study
C inter-disciplinary focus
D introductory course
E purpose-built premises
F cafeteria
G emphasis on creative use
24 Library
25 Computer Centre
26 Photomedia
27 Time Based Media
Questions 28-30
MA in Fashion Design: Assessment

Assessment includes three 28 which take place at the end of the stages of the
degree. Final assessment is based on a project, and includes the student's 29 in the
form of a written report, and the 30 to which representatives of fashion companies
are invited.
SECTION 4
Questions 31-40
Laughter
The nature of laughter
laughter is a 31 process - involves movement and sound
it is controlled by our 32
Reasons for laughter
only 10% of laughter is caused by jokes / funny stories
may have begun as sign of 33 after a dangerous situation
nowadays, may help to develop 34 within a group
connected to 35 (e.g. use of humour by politicians or bosses)
may be related to male / female differences (e.g. women laugh more at male speakers)
may be used in a 36 way to keep someone out of a group
Benefits of laughter
safe method for the 37 of emotions such as anger and sadness
provides good aerobic exercise
leads to drop in levels of stress-related 38
improves the 39 can stop 40 and improve sleep
1. Lower Green(e) 21. A
Street/St
2. 01778 552387 22. B
3. field 23. B
4. van 24. D
5. Flyer 2000 25. G
6. blue 26. C
7. flat tyre/tire 27. E
8. 8/eight days 28. progress reviews
9. Hill Farm Estate 29. (critical)

reflection
10. local 30. exhibition
11. fisherman 31. physical
12. six/6 months 32. instincts
13. captain 33. relief
14. education 34. (social) bonds
15. interpreter 35. power
16. sister cities 36. negative
17. Festival 37. release
18. I 38. hormones
19. B 39. immune system
20. E 40. bad dreams

LISTENING TEST-129

Section 1: Questions 1-10
Tip Strip
* Note how many different types of questions there are. In this case, there are four: multiple choice, note
completion, selecting from a list and short answer.
Look at the instructions for each set of questions.
Read the questions; try to predict the context of the conversation.
Look at the questions again to see exactly what informationyou must listen out for.
Underline any key words in the main part of the questions with options.
Then look at the options and make sure you understand how they differ from each other.
Questions 1-3
Listen to the telephone conversation between a student and owner of a paragliding school and answer the
questions below
Choose the correct letters A-D.
Example
Which course does the man suggest?
A. 2 day C. 5 day
B. 4 day D. 6 day
1. How much is the beginner’s course?
A $190
B $320
C $330
D $43
2. What does the club insurance cover?
A injury to yourself
B injury to your equipment
C damage to other people’s property
D loss of personal belongings

3. How do the girls want to travel?
A public transport
B private bus
C car
D bicycle
Questions 4-7
TELEPHONE MEMO
Name: Maria Gentle
Address: C/o Mr & Mre 4
5 Newcastle
Fax no: 0249 6
Type of Card : 7
Question 8
Check TWO letters A-G
Which TWO of the following items must people take with them?
A sandals
B old clothes
C pullover
D shirt with long sleeves
E soft drinks
F hat
G sunglasses
Note: You must get both parts of the question right to get your mark. The correct answer may not be the
actual words which you hear on the tape. Option E in Question 8 is an example of this. Be on the lookout
for paraphrasing of this type.
Question 9
Choose TWO letters A-G.
Which TWO accommodation options mentioned are near the paragliding school?
A camping
B youth hostel
C family
D backpackers’ inn
E caravan park
F bed and breakfast
G cheap hotel
Question 10
Write NO MORE THAN THREE WORDS for your answer
Which weekend do the girls decide to go? 10

Section 2
Questions 11-20
GOODWOOD CAR SHOW

Type of car: Dueeenberq J-type
Number made: 11
Type of body: 12
Engines contained capsules of mercury to ensure a 13 trip.
Top speed: 14 kilometres per hour.
Sold as a 15
Main attraction: 16
Type of car: LeyatHelica
Number built: 17
Car looks like a 18 without 19
Steering used the 20
Tip
Section 2 is always a talk by one speaker. Look at the questions and the title of the task. Try
to guess the contextfrom the language and the picture.
Note that all the questions here are note completion format. Turn the notes into questions in your
head, e.g. Number made= How many were made? Do this for all the questions before you listen.
Decide what type of information is missing (noun, number, adjective?).
The questions follow the order of the text.
There are two parts to this listening. This will help to orientateyou.
SECTION 3
Questions 21- 22
Research details:
Title of project: 21
Focus of project: entertainment away from 22
Tip
Section 3 can have between 2 and 4 people speaking. The voices will sound quite different.
The questions follow the order of the text.
Note how many different types of questions there are. In this case there are four: note completion,
charts and diagrams, multiple choice and completing a chart.
Look through the questions to get an idea of the topic.
Look carefully at the graphs. Reading the questions and underlining key words will help you make
sense of the graphs, e.g. Question 24: 'relative popularity ... cinemas'. Each column in the bar chart
represents how popular each cinema is in relation to the other. Look at C: Which is the most popular
cinema in this graph? Which is the least popular?
Questions 23-26
23. Which chart shows the percentage of cinema seats provided by the different cinema houses?
A Chart A
B Chart B
C Chart C
24. Which graph shows the relative popularity of different cinemas?
A Graph A
B Graph B
C Graph C
25. What did Rosie and Mike realise about the two theatres?
A The prices were very similar.
B They were equally popular.
C They offered the same facilities.

26. Which graph shows comparative attendance for cinema and theatre?
A Graph A
B Graph B
C Graph C
Questions 27-30
Complete the chart about the different music clubs below.
Choose the correct words in the list.
A. Poor B. OK C. Excellent
Club Type of Quality

music of venue
The Blues
Club Blues 27
The South
28
Sansue American
Pier Hotel Folk 29
Baldrock
Rock 30
Cafe
SECTION 4: Questions 31-40
Questions 31-32
Complete the notes using NO MORE THAN THREE WORDS for each answer.
Main focus of lecture: the impact of 31 on the occurrence of dust storms.
Two main types of impact:

1. break up ground surface, e.g. off-road vehicle use
2. remove protective plants, e.g. 32
Questions 33-36
Complete the table using NO MORE THAN THREE WORDS for each answer.
Name of area Details
USA ‘dust Caused by mismanagement of farmland

bowl’ Decade renamed the 33
West Africa Steady rise in dust storms over 20-year period
Worst dust clouds arise from 34

Arizona
Dust deposits are hazardous to 35
Increased wind erosion has occurred along with long-term 36

Sahara
Questions 37-40
Complete the flow chart using NO MORE THAN THREE WORDS for each answer.
Drying-up of Aral Sea

Intensive 37 in Central Asian Republics
Drop in water in major tributaries
Total volume of water in lake reduced by 38
Increase in wind-blown material
Lake has become more 39
Serious effects on 40 nearby

1. C 21. Out and About
2. C 22. (the)
university/campus
3. D 23. B
4.McDonald/Macdonald/MacDonald 24. B
5. Post Office Box/PO Box 676 25. B
6. 775431 26. A
7. credit card/Visa 27. Poor
8. D,F (both required for one mark, 28. Excellent

either order)
9. A, F (any order) 29. OK
10. after (the) exams 30. Excellent
11. 473 31. human

activity/activities
12. (open) 2/two(-)seater 32. farming and drainage
13. smooth 33. Dirty Thirties/30s
14. 180 34. dry thunderstorms
15. frame and engine 35. machine operators
16. instrument 36. drought

panel/instruments/stop-watch
17. 30 37. irrigation
18. light aircraft/plane 38. two-thirds
19. wings 39. salty/saline/toxic
20. rear wheels 40.crops/plants/agriculture

LISTENING TEST-130

Questions 1-4
Example
Which course is the man interested in?
A. English
B. Mandarin
C. Japanese
1. What kind of course is the man seeking?
A Daytime
B Evenings
C Weekends
2. How long does the man want to study?
A 12 weeks
B 6 months
C 8 months
3. What proficiency level is the student?
A Beginner
B Intermediate
C Advanced
4. When does the man want to start the course?
A March
B June
C September
Questions 5-10
Complete the form.
Language Centre
Client Information Card
Name: Richard 5
E-mail address: 6 @hotmail.com
Date of birth: 7 1930
Reason for studying Japanese: 8
Specific learning needs: 9
Place of previous study (if any): 10

Questions 11-12
11. The story illustrates that dogs are 11 animals.
12. The people of the town built a 12 of a dog.
Questions 13-20
ESSENTIAL
TYPE OF WORKING
CHARACTERISTICS FOR THE ADDITIONAL INFORMATION
DOG
JOB
Herd sheep and 13

Sheep dogs Smart, obedient
them
Confident and 14 Training paid for by 15

Guide dogs
Guard dogs and

Dogs and trainers available through
16 Tough and courageous
17
dogs
Need to really 18 In Sydney they catch 19

Detector dogs
a month
Happy working 20 International treaty bans huskies

Transport dogs
from Antarctica
Questions 21-23
Braille - a system of writing for the blind

Louis Braille was blinded as a child in his 21
Braille invented the writing system in the year 22
An early writing system for the blind used embossed letters.
A military system using dots was called 23
Questions 24-27
24. Which diagram shows the Braille positions?
oooo
oooo oo
ooo
oooo oo
ooo
oo
A B C
25. What can the combined dots represent?
A both letters and words
B only individual words
C only letters of the alphabet
26. When was the Braille system officially adopted?
A as soon as it was invented
B two years after it was invented
C after Louis Braille had died
27. What is unusual about the way Braille is written?
A It can only be written using a machine.
B The texts have to be read backwards.
C Handwritten Braille is created in reverse.

Questions 28-30
List THREE subjects that also use a Braille code.
28
29
30
Questions 31-35
Write NO MORE THAN THREE WORDS or A NUMBER for each answer
Question: Can babies remember any 31 ?
Experiment with babies:

Apparatus:
baby in cot
colourful mobile
some 32
Re-introduce mobile between one and 33 later.
Table showing memory test results
Baby’s age Maximum memory span
2 months 2 days
3 months 34
21 months several weeks
2 years 35
Questions 36-40
Research questions: Is memory linked to 36 development?
Can babies 37 their memories?
Experiment with older children:

Stages in incident:
a) lecture taking place
b) object falls over
c) 38
Table showing memory test results
Age % remembered next day % remembered after 5 months
Adults 70% 39
9-year-olds 70% Less than 60%
6-year-olds Just under 70% 40

1. B 21. father's workshop
2. A 22. 1824
3. B 23. night writing
4. C 24. B
5. Hagerty 25. A
6. ricky45 26. C
7. 29(th) February 27. C
8. business 28. mathematics/maths
9. conversation/to 29. science

communicate
10. (at) school 30. music
11. loyal 31. (particular) events
12. statue 32. string
13. (possibly) count 33. 14 days
14. gentle (nature) 34. (a) fortnight/2

weeks/two weeks
15. donations/donors 35. six months
16. search and 36. language

rescue
17. (international) 37. retrieve/recall/recover

database
18. love their 38. (an) argument

food/love food/love
eating
19. 80 people 39. 70%
20. in a team 40. 40%

LISTENING TEST-131

Questions 1-4
Write NO MORE THAN THREE WORDS or A NUMBER for each answer
Conference Registration Form

Example
Name of Conference: Beyond 2000
Name: Melanie Ms 1
Address: Room 2 , at Women's College Newtown
Faculty: 3
Student No: 4
Questions 5-10
Registration for: 5 A Half day
B Full day
C Full conference
Accommodation required: 6 A Share room/share bathroom
B Own room/share bathroom
C Own room with bathroom
Meals required: 7 A Breakfast
B Lunch
C Dinner
Friday SIGs: 8 A Computers in Education
B Teaching Reading
C The Gifted Child
Saturday SIGs: 9 A Cultural Differences
B Music in the Curriculum
C Gender Issues
Method of payment: 10 A Credit Card
B Cheque
C Cash
Section 2
Questions 11-20
Name of Geographical
Location Other information
Beach Features
1 km from Bandela 11 surrounded by 12 safe for children/

Bandela
non-swimmers
area around beach

can hire 14
Da is 13
east comer of island
Porlata
San 15 check 16
just past 'Tip of Cain’
Gett beach on island on beach in rough weather
surrounded by 18
17
Blanaka can go caving and diving
comer
need to walk over 19 need to take some 20

Dissidor close to Blanaka
Procedure for Bookshops

Keep database of course/college details.
In May, request 21 from lecturers.
Categorise books as - essential reading
- 22 reading
- background reading
When ordering, refer to last year’s 23

- type of course
- students’ 24
- own judgement
Procedure for Publishers

Send 25 to course providers
Use websites
Compose personal 26 to academic staff
Send 27 to bookstores
Students
Main objective is to find books that are good 28
Also look for books that are 29 and 30

Section 4: Question 31-40
Questions 31
31. At the start of her talk Rebecca points out that new graduates can find it hard to
A get the right work.
B take sufficient breaks.
C motivate themselves.
Questions 32-33
Check TWO letters A-E.
Which TWO of the following does Rebecca say worry new artists?
A A earning enough money
B B moving to a new environment
C C competing with other artists
D D having their work criticised
E E getting their portfolios ready
Questions 34-35
34. Rebecca decided to become an illustrator because it
A afforded her greater objectivity as an artist.
B offered her greater freedom of expression.
C allowed her to get her work published.

35. When she had developed a portfolio of illustrations, Rebecca found publishers
A more receptive to her work.
B equally cautious about her work.
C uninterested in her work.

Questions 36-40
Suggestions for Developing a Portfolio

Get some artwork printed in magazines by entering 36
Also you can 37 mock up book pages.
Make an effort to use a variety of artistic 38
Aim for recognition by dividing work into distinct 39
Possibly use 40
1. Mitchell 21. (course)
booklists/reading list(s)
2. 66 22. recommended
3. Education 23. sales figures
4. 994578ED 24. year (group)
5. C 25. catalogues
6. B 26.letters/correspondence
7. B 27. inspection/free copies
8. A 28. value (for money)
9. C 29. clear/easy to use
10. A 30. easy to use/clear
11. fishing village 31. C
12. pine trees 32. A OR D IN EITHER

ORDER
13.marshland/marsh(es) 33. A OR D IN EITHER

ORDER
14. sunbeds and 34. A

umbrellas
15. longest 35. B
16. flag system/flags 36. (a) competition(s)
17. north(-)west 37. design and print
18. white cliffs 38. styles/techniques
19. sand(-)banks 39. categories
20. food and drink 40. two/2 names

LISTENING TEST-132
Section 1
Questions 1-10
Event Details
Example
Type of event: Dragon Boat Race
Race details
Day & date: 1
Place: Brighton 2
Registration time: 3
Sponsorship
- aim to raise over 4 pounds (£) as a team and get a free t-shirt
- free Prize Draw for trip to 5

Team details
- must have crew of 20 and elect a 6
- under 18s need to have 7 to enter
- need to hire 8
- advised to bring extra 9
- must choose a 10 for the team

Section 2
Questions 11-15
Use NO MORE THAN THREE WORDS for each answer.
KIWI FACT SHEET

Pictures of kiwis are found on 11
The name ‘kiwi’ comes from its 12
The kiwi has poor sight but a good 13
Kiwis cannot 14
Kiwis are endangered by 15
Questions 16-17
Use NO MORE THAN THREE WORDS for each answer.
Kiwi Recovery Program

Stage of program Program involves
16 Looking at kiwi survival needs
Action Putting science into practice
17 Schools and the website

Questions 18-20
Use NO MORE THAN THREE WORDS or A NUMBER for each answer.
OPERATION NEST EGG
18
19
Chicks returned to wild
RESULT
Survial rate increased from 20

Questions 21-24
21 The professor says that super highways
A lead to better lifestyles.
B are a feature of wealthy cities.
C result in more city suburbs.

22 The student thinks people
A like the advantages of the suburbs.
B rarely go into the city for entertainment.
C enjoy living in the city.

23 The professor suggests that in five years’ time
A City Link will be choked by traffic.
B public transport will be more popular.
C roads will cost ten times more to build.

24 The student believes that highways
A encourage a higher standard of driving.
B result in lower levels of pollution.
C discourage the use of old cars.
Questions 25-26
Label the two bars identified on the graph below.
Choose your answers from the box and write them next to Questions 25-26.
25
26
Questions 27-28
Check TWO letters A-F.
Which TWO facts are mentioned about Copenhagen?
A live street theatre encouraged
B 30% of citizens walk to work
C introduction of parking metres
D annual reduction of parking spots
E free city bicycles
F free public transport
Questions 29-30
Which TWO reasons are given for the low popularity of public transport?
A buses slower than cars
B low use means reduced service
C private cars safer
D public transport expensive
E frequent stopping inconvenient
F making connections takes time

Questions 31-32
Reasons for preserving food

Available all year
For 31
In case of 32
Questions 33-37
Method of preservation Advantage Disadvantage
Ultra-high temperature
33 spoils the taste
(UHT milk)
canning inexpensive risk of 34

refrigeration stays fresh without processing requires 35
36 effective time-consuming.
long-lasting, light and 37
drying loses nutritional value
Questions 38-40
Label the diagram.
38
39
40
1. Sun(day) 2nd July 21. C
2. MARINA 22. A
3. 9.30 23. A
4. 1000 24. B
5. Hong Kong 25. Sydney
6. (team) captain 26. Frankfurt
7. parents' 27. A OR D IN
permission EITHER ORDER
8. (20/twenty) life 28. A OR D IN

jackets EITHER ORDER
9. clothes/clothing/set 29. B OR F IN EITHER

of clothes ORDER
10. name 30. B OR F IN EITHER

ORDER
11. stamps and coins 31. export/transit

(overseas)
12. (shrill) call 32. food shortages
13. sense of smell 33. lasts longer/lasts

much longer
14. fly 34. food-

poisoning/poisoning
15. introduced 35. electricity/electricity

animals supply/supply of
electricity/power
16. (scientific) 36. chemical

research preservation/add
(adding)
chemicals/using
chemicals
17. global education 37. cheap to store
18. eggs (are) 38. (hot) soup

collected
19. chicks (are) 39. (heated) belt

reared
20. 5% to 85% 40. powdered

soup/dried soup/dry
soup
LISTENING TEST-133
Questions 1-6
CUSTOMER ORDER FORM
Example:
ORDER PLACED BY: John Carter
ACCOUNT NUMBER 1
COMPANY NAME 2
Envelopes
Size A4 normal
Colour 3
Quantity 4
Photocopy paper
Colour 5
Quantity 6
Questions 7-9
List THREE additional things that the man requests.
Question 10
Complete the notes.
Write NO MORE THAN THREE WORDS for your answer.
Special instructions: Deliver goods 10

SECTION 2
Questions 11-20
Artist’s Exhibition
General details:
Place: 11 No. 1 12
Dates: 6th October - 13

Display details:
jewellery
furniture
ceramics
14
sculpture
Expect to see: crockery in the shape of 15
silver jewellery, e.g. large rings containing 16 a shoe sculpture made out of 17
Go to demonstrations called: 18
Artist’s Conservatory
Courses include:
Chinese brush painting
19
silk painting
Fees include:
Studio use
Access to the shop
Supply of 20
Questions 21-23
According to Alison Sharp, bear ancestors date back 21 years.
Scientists think bears were originally in the same family as 22 .
The Cave Bear was not dangerous because it 23 .
Questions 24-28
Choose the correct bear species in each question.
24 Which is the most recent species? 24
25 Which is the largest looking bear? 25
26 Which is the smallest bear? 26
27 Which bear eats plants? 27
28 Which bear eats insects? 28
Questions 29-30
Which TWO actions are mentioned to help bears survive?
A breeding bears in captivity
B encouraging a more humane attitude
C keeping bears in national parks
D enforcing international laws
E buying the speaker’s book
F writing to the United Nations

Questions 31-36
31 The speaker compares a solar eclipse today to a
A religious experience.
B scientific event.
C popular spectacle.
32 The speaker says that the dark spot of an eclipse is
A simple to predict.
B easy to explain.
C randomly occurring.
33 Concerning an eclipse, the ancient Chinese were
A fascinated.
B rational.
C terrified.
34 For the speaker, the most impressive aspect of an eclipse is the
A exceptional beauty of the sky.
B chance for scientific study.
C effect of the moon on the sun.

35 Eclipses occur rarely because of the size of the
A moon.
B sun.
C earth.
36 In predicting eclipses, the Babylonians were restricted by their
A religious attitudes.
B inaccurate observations.
C limited ability to calculate.

Questions 37-40
Date of
Scientists Observation
eclipse
37 who
1715 Halley
accurately predicted an eclipse
Janssen
1868 discovered 38
and Lockyer
believed he had found 39

1878 Watson
realised astronomers had

1919 Einstein
misunderstood 40
1. 692411 21. 40 million
2. Rainbow 22. dogs/the dog

Communications
3. white 23. only ate plants
4. two/2 boxes 24. Polar Bear
5. light blue 25. Brown Bear
6. 10 packs/10 26. Sun Bear

packets
7. (coloured) floppy 27. Giant Panda

disks/computer
disks/discs/disks
8. (a/one) wall 28. Sloth Bear

calendar
9. (a/new) catalogue 29. B OR E IN

EITHER ORDER
10. before 11.30/not 30. B OR E IN

after 11.30/by 11.30 EITHER ORDER
11. Royal Museum 31. C
12. Queen's Park 32. B

Road/Rd
13. 10th Dec(ember) 33. C
14. metal work 34. B
15. (garden) 35. A
16. coloured stones 36. C
17. (white) paper 37. first person
18. Face to Face 38. (a)new

element/helium
19. pencil drawing 39. (the) lost

planet/(the) new
planet/Vulcan
20. all materials 40. gravity

LISTENING TEST-134
IELTS General Training (Vol 2) - Listening Practice

Test 1
Questions 1-7
Listen to the conversation between Megan and Ken about how they will spend the evening. Circle the
appropriate letter.
Example: What is Thomas’s new home phone number?
A 9731 4322 B 9813 4562 C 9452 3456 D 9340 2367
D
A
3. When will Ken leave?
A now
B in ten minutes’ time
C at 10 o’clock
D in 30 minutes
D
5. How many people will they meet there?
A none
B three
C two
D a group
6. How much will the evening cost?
A nothing
B just the fares
C less than $40.00
D more than $40.00
7. What time does Megan plan to come home?
A before midnight
B after midnight
C on the last bus
D on the last train

Questions 8 – 9
Write ONE NUMBER for each answer.
Which telephone button will Ken press:
Example: If he wishes to order a crab now? _____1______
Which telephone button will Ken press
if he wishes to order a cab for later? 8
if he has lost something in a cab? 9

SECTION 2 Questions 10 – 20
Questions 10 – 15
Complete the notes below. Write NO MORE THAN THREE WORDS OR NUMBERS for each answer in the
spaces provided.
The plane will leave Gatwick Airport at 10 in the morning. The transport from Athens
Airport will be by 11 . The hotel is booked for 12 nights.
During our stay, the group will visit the National Archaeological Museum in the morning. Group members will
then have free time on 13 evening. The group will see the Greek Islands and will travel
by 14 . Traditional 15 will be part of the package.
Questions 16 -18
Circle TWO letters
16. The organiser would like to thank
A the Greek government
B the travel agent
C British Airways
D staff at the British Museum.
17. People should bring to the party
A photographs
B food
C camera
D drinks.
18. The members of the group share an interest in
A Greek culture
B studying old societies
C fine food
D travel.
Questions 19 – 20
Complete this baggage label.
Write NO MORE THAN THREE WORDS in the spaces provided.
19
20
Questions 21 – 26
When did the Language Learning Centre enter its new building? 21
Which country do most of the students come from now? 22
What were the Indonesians studying at the Language Learning Centre? 23
How long should students stay at the Language Learning Centre? 24
What is the most common class size? 25
Who does Dr Robinson consider to be the best promoters of the Centre? 26
Questions 27 – 31
Choose the correct letter A-C for each activity.
Activity
A All students
B Beginners
C Advanced students
Example
Soccer club A
27 Non-English language courses
28 Jazz club
29 Drama society
30 Choral group
31 Special conversation group

Questions 32 – 37
Circle the appropriate letter A-D
32. Most postgraduate students are studying

A courses that feature vocational training
B full-time courses
C part-time courses
D research-based courses.
33. Postgraduate students are advised to

A take as many diverse subjects as possible
B accept an intellectual challenge
C be sure to have a definite goal
D have already completed training.
34. The speaker says that where you study

A is of minimal importance
B must be somewhere you like
C must be reasonably priced
D should be based on your course.
35. Choosing an institution should be mainly based on

A the quality of the housing for postgraduate students
B the reputation of the department they work in
C the reputation of the organisation they attend
D the quality of the supervision they receive.
36. These facilities are the most important to the speaker:

A libraries and laboratories
B computer facilities
C secretarial support
D recreational organisations.
37. Postgraduates can avoid feeling alone by

A joining associations of their peers
B developing outside interests
C participating in the outside community
D making friends outside the university.
Questions 38 – 40
Complete the sentences below. Write NO MORE THAN THREE WORDS for each answer.
Students should not forget to budget for their 38

Students should check all study costs carefully because institutions may 39
Postgraduate students cannot get loans from 40
Answer for IELTS General Training (Vol 2) - Listening Practice
Test 1
1. A 21. 1987
2. B 22. Turkey
3. D 23. English for farming
4. A 24. fifteen weeks
5. D 25. 14 (students)
6. C 26. former / previous /

old students
7. A 27. C
8. 3 28. A
9. 5 29. C
10. 8.25 (AM) 30. A
11. coach 31. B
12. 2 32. A
13. Friday 33. C
14. (sailing) boat 34. B
15. (Greek) music 35. D
16. B;D 36. B
17. A;B 37. A
18. B;D 38. Social life
19. Greek tour 39. Hide (extra) fees
20. AA3 (not aa3) 40. The government

LISTENING TEST-135
IELTS General Training (Vol 2) - Listening Practice

Test 2
Questions 1- 8
Listen to the conversation and complete the table. Write C for Cookery, S for Sports and T for Travel.
C = Cookery
S = Sports
Name of author
T = Travel
Peter Adams Example ST

Stephen Bau 1
Pam Campbell 2
C. Kezik S
Ari Hussein 3
Sally Innes S
Meg Jorgensen 4
Bruno Murray 5
Ruby Lee 6
Jim Wells 7
Helen Yeung 8
Questions 9-14
Look at this invitation. Tick (v) if the information is correct or write in the changes.
Example Answer
INVITATION TO A WELCOMING
_dance party__
LUNCH
AT BLACKWELL HOUSE ______v_____
ON FRIDAY JUNE 15 AT 8 PM 9
THE PARTY WILL END AT 10 PM 10
FREE TRANSPORT TO THE
STUDENT HOSTEL IS
AVAILABLE LEAVING BLACKWELL
11
HOUSE AT 10.30
OTHER STUDENTS MAY ATTEND 12
PLEASE BRING YOUR STUDENT
13
IDENTIFICATION CARD
PLEASE REPLY BY TUESDAY IF
14
YOU CAN COME
Questions 15-18
Complete the sentences below. Write NO MORE THAN THREE WORDS for each answer.
There is new road work on 15
Do not use Blackwell Street because workmen are 16
When you pass the roundabout, go along Brown Crescent into 17
It’s wise to use the 18

Questions 19 – 23
Label the parts of the lawn sprinkler. Choose words from the box below. There are more words in the box than
you will need.
Write the appropriate words on the diagram.
holes base crank

spray tube handle gears
hinge hose pipe water wheel
guide chain guard pulley
19
20
21
22
23
Questions 24 -29
Circle the appropriate letter A-D.
24. The last examinations will be held on
A November 26
B November 29
C December 2
D December 4.
25. Scott is going to the United States
A to study
B to teach
C to travel
D to visit friends.
26. The general science course in the United States is
A similar
B simple
C difficult
D different.
27. Linda has had an extension to
A complete her assignment
B do more research
C study
D go on holiday.
28. Communications and English will be examined on
A December 1 morning
B December 2 morning
C December 1 afternoon
D December 2 afternoon.
29. Mark finds teaching this class
A boring
B tiring
C depressing
D stimulating.
Questions 30 – 39
Complete the summary. Use words from the box. There are more words in the box than you need. Some
words may be used more than once.
rest relaxed angry warm

stress work hunger 45 degrees
chew exhaustion desk 40 degrees
noise tense study crowded
speak smoky relaxation
tired exercise raised
The most usual cause of headaches is 30 . Headaches can also come as a result of
excessive 31 .
Some people say they get a headache when they 32 . This is probably because they get
very 33 .
It may also be because they are working in poor light which makes them very 34 . It is
helpful if your reading material is on a bookrest at 35 to the desk. It is also important to
be 36 in bed.
You may even get a headache because you 37 too hard.
The best advice is to try to eat regular meals, get enough 38 and avoid 39
places.
Answer for IELTS General Training (Vol 2) - Listening Practice
Test 2
1. C 21. spray tube
2. T 22. holes
3. CT 23. base
4. CST 24. C
5. T 25. A
6. T 26. A
7. S 27. A
8. C 28. B
9. v 29. D
10. 11 (pm) 30. hunger
11. 11.30 (pm) 31. noise
12. v 32. study
13. v 33. tense
14. Thursday 34. tired
15. Smith Street 35. 45 degrees
16. laying (telephone) 36. relaxed

cable(s)
17. (the) college 37. chew

grounds
18. side door 38. exercise
19. water wheel 39. smoky
20. gears
LISTENING TEST-136
General Training - Listening Practice Test 1

SECTION 1
Questions 1-4
Which bank provides the following?
Choose FOUR answers from the box and write the correct letter, A-F, next to questions 1-4.
1 a branch on the campus
2 a free gift for new customers
3 special interest rates for students
4 no bank charges for certain customers
A Evergreen D International Union
B Finley’s E Moneysafe
C Great Western F Northern Star
Questions 5-10
Write ONE OR TWO WORDS for each answer.
10
SECTION 2
Questions 11-16
Write ONE word for each answer.
Eye for Colour Exhibition
Section Aim Examples of activities
‘Seeing view the gallery through a huge 11

colour’
'Colour in culture’ • go to the colour cafe

to connect colour
and 12 • learn how a 13
affects sight
‘Colour in nature’ to look at the natural • put on a camouflage suit and pick
world a suitable 14
• see through the eyes of a dog or
fish
‘The 15 to show how colours listen to music as the colours

room’ make us feel and 16 change
Questions 17-20
Questions 17-18
Which TWO colours were most popular among visitors?
A blue
B deep pink
C lime green
D purple
E red
Questions 19-20
Which TWO reasons did the children give for selecting their favourite colour?
A They like wearing it.
B They notice it more than other colours.
C It makes them feel relaxed.
D It has a connection with a sport.
E Someone they admire wears it.

SECTION 3
Questions 21-25
What comments do the speakers make about each treatment or service?
Choose FIVE answers from the box and write the correct letter, A-F. next to Questions 21-25.
Treatments and Services
21 Manual therapy
22 Stability training
23 Electrotherapy
24 Video analysis
25 Workstation analysis
Comments
A It strengthens the whole body.
B It is the most popular.
C It requires special sportswear.
D It is the most effective.
E It is best done in the evening.
F It is rarely used.
Questions 26-30
Example of patient route

Arrives at clinic with an 26
Physiotherapist evaluates 27 to ankle.
Treatment is given, and an 28 is prepared
Return trips are made to check joint 29
A 30 supervises activity in the gym.

SECTION 4
Questions 31-40
Australian Aboriginal Art

ANCIENT ART
• Rock and bark painting
• Sand drawings
• 31
• Decorations on weapons and tools Cave art
• protected from 32
• styles include dot paintings (e.g. arrows, water holes and 33 ) and naturalistic art
• main function: 34
Use of ochre
Reason
• readily available
• soil or rock contains 35
• produces many colours and shades of red
• artist's palette found that is 36 old

Preparation
• ochre collected
• turned into a 37
• fluid binder, e.g. tree sap or 38 added
MODERN ART
• Artists use acrylic colours and 39
• Paint and decorate pottery and a range of 40

Answer for General Training - Listening Practice Test 1
1. B 21. D
2. D 22. A
3. C 23. F
4. E 24. B
5. picture 25. E
6. magnetic strip 26. existing injury
7. signature 27. damage
8. bank logo 28. exercise plan
9. date 29. movement
10. chip 30. personal trainer
11. eyeball 31. body art
12. lifestyle 32. weather
13. disability 33. animal tracks
14. background 34. storytelling
15. mood 35. iron oxide
16. lighting 36. 18000 years
17. B OR E IN 37. powder

EITHER ORDER
18. B OR E IN 38. bush honey

EITHER ORDER
19. B OR D IN 39. canvas

EITHER ORDER
20. B OR D IN 40. musical

EITHER ORDER instruments
LISTENING TEST-137
General Training - Listening Practice Test 2

SECTION 1
Questions 1-5
1 Why did Milton miss the talk on fossils?
A He attended a different lecture.
B He had to catch up on some work.
C He was not interested in the subject.

2 What started Mr Brand’s interest in fossils?
A a trip to America
B a chance discovery
C a film he saw as a child

3 What do schoolchildren say they most enjoy about the fossil hunts?
A looking for fossils in the rocks
B having their photo taken with a fossil
C being able to take the fossils home.

4 During a fossil hunt, the main thing children learn is that
A history is all around them.
B it is important to be careful.
C patience leads to rewards.

5 What do Juni and Milton agree to do?
A persuade Mr Brand to run a fossil hunt for them
B use the Internet to book a place on a fossil hunt
C talk to some people who have been on a fossil hunt

Questions 6-10
Complete the diagrams.
7
8
10
SECTION 2
Questions 11-20
Space observation
Early days
First telescopes - started the 11
Galileo’s telescope - moved the focus from 12 to the sky
First 13 — - by John William Draper (1839)
Present day
Professional astronomers - aim to get 14
Amateur astronomers - aim to photograph beautiful images,
e.g. 15 (Greece)
Contribution of amateur astronomers

Specialised knowledge
e.g. • recognise changes in the 16 of a space object
• are able to produce 17 of space

Two main types of observation
a. new discoveries, e.g. an 18 or a comet
b. monitor the 19 of objects in space
Main advantages
• great patience and passion
• can conduct 20 observations
SECTION 3
Questions 21-23
You are going to hear two students on an environmental studies course talking to their tutor about a
photography assignment.
21 Oldest Scots pine trees
22 Red deer
23 Red squirrels
Loch Affric in Scotland
Tips
• Look at the location of each option on the map and think about how each one might be described.
• The answers will come in the same order as the questions.
• Listen for the things named in each question and follow the speaker’s directions to locate them.
Questions 24-25
Answer the questions.
24 What can cause someone to miss a good photograph?
25 What personal quality do wildlife photographers particularly need?

Tips
• Underline the key ideas in the question in order to focus your listening.
• Keep within the word limit.
• Check that you have spelled your answers correctly and not included unnecessary words.
Questions 26-30
Complete the sentences.
26 In bad weather, think more carefully about the
27 Take advantage of when photographing near water.
28 Use a piece of equipment called an ‘angle finder' to avoid
29 Use the work of both artists and to generate ideas.
30 Think about issues when deciding on what to photograph.
Exam advice Sentence completion

• The recording will use paraphrases or synonyms of the words in the questions, so you should focus
carefully on the meaning of what the speakers are saying, rather than listening for identical words.
• You will hear the exact words you need to complete the sentences.
• Read the completed sentences to check they make sense and reflect what you have understood.
SECTION 4
Questions 31-40
Animation Technology
History
Thomas Edison: first camera - 1889
J. Stuart Blackton: first animated film
technique - used many 31 of faces
Emile Cohl: first animated scene - used cut-outs made of 32

Walt Disney: • first talking colour film
- 1928
- used 33 slides
• first full-length colour film - Snow White and the Seven Dwarfs - 1937
Pixar Animation Studios
Origins: graphics group
Earnings: Over $ worldwide
Famous films: 1995 - Toy Story - first computer-animated film
2001 - Monsters. Inc. - included 35 as a new animation feature
Finding Nemo - new techniques in 36
The Incredibles - believable simulations of people and 37

Future developments:
a. Digital humans: focusing particularly on skin and 38
b. Speed: companies producing 39 will help
c. Colour: aim to preserve vibrancy
d. Styles of animation: a move from 40 to new concepts

Answer for General Training - Listening Practice Test 2
1. B 21. C
2. B 22. F
3. A 23. A
4. C 24. hesitation
5. A 25. patience
6. muddy 26. landscape
7. oxygen 27. reflections
8. rock 28. neck pain
9. minerals 29. designers
10. erosion 30. conservation
11. scientific 31. drawings

revolution
12. the Earth 32. paper
13. Moon photograph 33. hand-painted
14. research data 34. 6.3 billion
15. solar eclipse 35. animal fur
16. brightness 36. digital lighting
17. accurate 37. crowds

measurements
18. exploding star 38. facial

movement
19. evolution 39. video games
20. long-term 40. reality

LISTENING TEST-138
IELTS General Training - Listening Practice Test 3

Questions 1-10
Listen to part of a telephone conversation and complete the form below.
Use no more than THREE WORDS AND/OR A NUMBER in each space.
Abbey Car Hire

Booking Form
Car size medium family car

Name Steven 1
Address 3 Hamilton House, 2 , Stretton
Postcode ST17 5BU
Telephone 3
Pick up 4 25th April at 5
Drop off 6 at 7
Total charge £87.50 (including insurance)
Driving Licence 8
Extras 9 (£10)
Reference 10
Questions 11-15
Use NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
Castle Hotel Food Lovers’ Weekend

11 The chef will show participants how to make some
12 The cookery demonstration starts at
13 The museum entrance fee is
14 The seafood dinner starts at
15 The evening’s entertainment is provided by an
Questions 16-18
Which three activities will participants be able to do on the culinary tour?
A go shopping
B see a photography exhibition
C have an oyster lunch
D go for a walk before lunch
E make butter
F watch a baking demonstration
G make cakes
H go on a fishing trip
Questions 19 and 20
Which two activities can participants choose to do on Monday morning?
A a talk from a cookery writer
B a museum visit
C a cookery demonstration
D a trip to a market
E a visit to a castle
Questions 21-24
21 The number of vehicles on the road
A is around 100 billion
B is doubling every year
C will have doubled in twenty years

22 Where has a payment been introduced to restrict city traffic?
A some cities in China
B London
C Moscow
23 Which cause of traffic congestion is NOT given?
A it can be caused by the action of a single driver
B it can be caused by bad driving
C it can be caused by unexpected events on the road

24 Congestion waves affect
A any junction where traffic merges
B motorways only
C all roads in cities
Questions 25-30
A system was developed to control traffic congestion on the M25 motorway. Experts use 25
information from the motorway to set 26 according to traffic
build-up. However, in order to maintain a steady flow of traffic, the number of vehicles on the roads should
not exceed 27 per lane per hour, which is far fewer than the number on 28
of the motorway. One solution could be to fit the car with 29
and a computer. The system would be activated when approaching an area of congestion and the
computer would then regulate the acceleration and 30 to help the car to pass easily
through the congestion.
Questions 31-34
31 The number pi
A is usually approximated to three decimal points
B is an infinite number
C can be shown as an exact fraction

32 The date of World Pi Day
A is July 22nd
B is a fraction shown as a date
C is a decimal shown as a date

33 The Ancient Babylonians
A discovered an imprecise value of pi
B calculated pi as exactly 3
C used pi to calculate building size

34 The Ancient Egyptian document mentioned
A is the first written record of pi
B gives an accurate value of pi
C is a reproduction of a previous one

Questions 35-40
Which statement applies to each of the following people?
Choose SIX answers from the box and write the correct letter, A-I, next to questions 35-40.
A had a formula named after him

B made a mistake
C proposed a name for the ratio
D proved the irrationality of pi
E used a calculator to calculate pi
F holds the world record for calculating the most digits of pi
G used shapes to calculate pi
H achieved a feat of memory
I proved the transcendence of pi
35 A Greek academic
36 A British mathematician
37 A German mathematician
38 An amateur mathematician
39 A French computer programmer
40 A postgraduate student
Answer for IELTS General Training - Listening Practice Test 3
1. Chamberlain 21. C
2. Market Street 22. B
3. 07934 854552 23. B
4. Saturday 24. A
5. 8:45 am/8:45 25. real time
6. Monday 27th April 26. speed limits
7. 5:00 pm/5pm 27. 2,000
8. CHAMB 703161 28. some sections

SW LY 60
9. car seat 29. radar
10. B657D64 30. braking
11. famous Irish 31. B

dishes
12. 2:00 pm/2 pm 32. B
13. €8.50 33. A
14. 8:00 pm/8 pm 34. C
15. Irish folk singer 35. G
16. A, E, F 36. C
17. A, E, F 37. I
18. A, E, F 38. B
19. B, D 39. A
20. B, D 40. H
LISTENING TEST-139
IELTS General Training - Listening Practice Test 4

SECTION 1
Questions 1-3
Listen to the first section and complete the notes below using NO MORE THAN TWO WORDS for each
question.
Four types of email:
- important, 1
- urgent, not important
- important and urgent (can 2 these by management of inbox)
- neither important nor urgent (3 of inbox)

Questions 4-10
Listen to the next part and complete the notes in the flow chart with NO MORE THAN THREE WORDS in
each answer.
10
SECTION 2
Questions 11-13
Choose the correct letter A, B, or C.
11 The festival is held
A every year
B twice a year
C once every two years

12 The programme contains
A one or two events suitable for children
B many different events for children
C not enough events for children

13 The leaflet advises people
A to reserve tickets for popular events
B to buy tickets on the day
C to buy one ticket for all events

Questions 14-20
EASTFIELD FAMILY ARTS FESTIVAL

BOOKING FORM
NAME: Alan Hardy
EMAIL: 14 ©mailgroup.com
TELEPHONE: 15
TICKETS WILL BE EMAILED 16 PRIOR TO EVENT
Number of tickets
Date Event Price per ticket
required
Friday The Stags 2 adults 2 children £8.50

July 4
traditional and modem 17
music
Saturday Robin Hood 19 £5

July 5
Eastfield 18 2 children
Gordon Haybum Singer 1 adult £7.50

songwriter
Sunday Crash 1 adults

20
July 6 Irish drumming group 2 children
SECTION 3
Questions 21-24
21 Rob believes that
A career success always brings financial gain.

B not all successful people are well paid.
C people in low-paid jobs are not successful.
22 According to Isabelle you should judge someone’s success by
A their contribution to society.

B how much pay they get.
C how much unpaid work they do.
23 Isabelle thinks that famous successful people
A are not always talented.

B earn too much money.
C do not deserve their wealth.
24 According to Rob, why do people undertake academic study?
A because they want a well-paid career.

B because they love their subject.
C because they don’t know what to do.
Questions 25-30
Label the bar chart.
Most important indicators of success (%)
Happy family life 82%
Good health and 25 79%
Job satisfaction 73%
26 (at home and work) 71%
27 (what we do; how, when and where we work) 69%
Material wealth (own home, car, possessions) 28
Achievements outside work (29 ) 62%
Academic and professional qualifications and achievements 30

Questions 31-35

31
32
33
34
35
Questions 36-38

What type of tasks are procrastinators more likely to avoid?
A tasks with a distant deadline
B enjoyable tasks
C DIY tasks
D non-essential tasks
E unpleasant tasks
F tasks with an immediate deadline
G tasks at work
Questions 39-40
Which people are more likely to procrastinate?
A those with high level qualifications
B younger age groups
C those who tack determination and self-control
D those who work longer hours
E those who lack the skills to complete the task
Answer for IELTS General Training - Listening Practice Test 4
1. not urgent 21. B
2. reduce 22. A
3. significant 23. A
proportion
4. delete the email 24. B
5. further action 25. peace of mind
6. future reference 26. feeling valued
7. pending work 27. freedom to

choose
8. do it now 28. 67%
9. junior colleague 29. sports and

hobbies
10. clear deadline 30. 58%
11. C 31. household tasks
12. B 32. generally

avoided
13. A 33. case studies
14. awh1163 34. exact aim
15. 07894 734556 35. multiple choice
16. six weeks 36. A, C, E
17. folk 37. A, C, E
18. Theatre Society 38. A, C, E
19. 1 adult 39. C, E
20. £3.50 40. C, E

LISTENING TEST-140
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LISTENING TEST-143
IELTS-UP LISTENING TEST-1
SECTION 1. QUESTIONS 1-10
Questions 1-5
Complete the information below. Write NO MORE THAN TWO WORDS AND/OR A
City Library
Head Librarian Example: Mrs. Phillips
Hours (1) to 4:30
Books
Ground floor (2)
Second floor Adult collection
Third floor (3)

Book carts
Brown cart books to re-shelve
Black cart books to (4)
White cart books to (5)
Questions 6-10
Complete the library schedule below.
Write NO MORE THAN ONE WORD OR A NUMBERfor each
answer.
Activity Location Day and Time
Story Time Children's Room (6) at 11:00
(7) Reference Room Saturday at (8)
Lecture Series (9) Room Friday at (10)

Questions 11-15
Choose FIVE letters, A—I. Which FIVE activities are available at Golden Lake
Resort?
Aswimming
F golf
В boating
G horseback riding
Сwaterskiing
H hiking
D fishing
I arts and crafts
E tennis
Questions 16-20
Complete the schedule below. Write NO MORE THAN ONE WORD for each
answer.
Night Activity
Sunday (16)
Monday Dessert night
Tuesday (17) night
Wednesday (18)
Thursday (19)
Friday Talent show
Saturday (20)
Questions 21-23
Choose THREE letters, A-F. Which THREE things are the students required to
submit to their professor?
A a written summary
В maps
С a case study
D charts and graphs
E a list of resources used
F a video
Questions 24 and 25
Answer the questions by completing the gaps below. Write NO MORE THAN THREE
WORDS for each answer.
24. What two sources of information will the students use when preparing their
presentation?
and
25. What will the students show during their presentation?

Questions 26-30
Choose the correct letter, A, B, or C to complete the speakers' advice.
26. Only rescue birds that are
A. all alone.
B. obviously hurt.
C. sitting on the ground.
27. Protect yourself by wearing
A. gloves.
B. a hat.
C. protective glasses.
28. Put the bird in a
A. cage.
B. box.
C. bag.
29. Keep the bird calm by
A. petting it.
B. talking to it.
C. leaving it alone.
30. When transporting the bird,
A. speak quietly.
B. play music.
C. drive very slowly.
IELTS Listening Sample 1. Section 4
This is the last section of IELTS Listening test #1. Listen to the audio and complete
all the questions. After you finish click 'check' and 'get result' to see your mistakes and
view your result for this test on IELTS scale.
Questions 31-33
Complete the information about the Great Barrier Reef.
The Great Barrier Reef is made up of 3,000 (31) and 600

(32) . Over 400 kinds of (33) can be found
there.
Questions 34-38
Choose FIVE letters, A-I. Which FIVE оf these binds of animals inhabiting the Great
Barrier Reef are mentioned?
A sharks
В starfishes
С seahorses
D clams
E whales
F dolphins
G sea turtles
H crocodiles
I frogs
Questions 39 and 40
Answer the questions below. Write NO MORE THAN THREE WORDS for each answer.
39. What causes coral bleaching?
40. What has been one response to this problem?

ANSWERS
Each question correctly answered scores 1 mark. Correct spelling is needed in all answers. Section 1
1. 8:30 / 8:30 AM / eight thirty

2. Reference books
3. Children’s books
4. Be repaired / repair
5. Be sold / sell
6. Thursday
7. Movies
8. 2:30 / 2:30 PM / 14:30
9. Meeting
10. 6:30 / 6:30 PM / 18:30
Section 2
11. A
12. B
13. D
14. G
15. I
16. Film
17. Discussion
18. Lectures
19. Games
20. Dance
Section 3
21. A
22. C
23. E
24. Interviews, journal articles
25. Photos (of birds)
26. B
27. A
28. B
29. C
30. A
Section 4
31. Individual reefs/Coral reefs

32. Islands
33. Coral(s)
34. A
35. D
36. E
37. H
38. I
39. Rising sea temperatures
40. Shading the reef/Shading certain areas
LISTENING TEST-144
IELTS Listening Sample 2.
Section 1
This module is the same for Academic and General IELTS.
The Listening module takes 40 minutes: 30 min for testing and 10 min for
transferring your answers to the answer sheet.
Questions 1-4
Write NO MORE THAN ONE WORD AND/OR A NUMBER for each answer.
Example: Global Bicycle Tours

Tour name: River Valley tour. Tour month: (1)
Customer Name:
(2) Schmidt
Address:
P. O. Box (3)
Manchester
Bicycle rental __Yes _☑_No
required?
Dietary restrictions:
(4)
Questions 5 -7
5. What size deposit does the caller have to pay?
A. 5 percent.
B. 30 percent.
C. 50 percent.
6. When does the deposit have to be paid?
A. Two weeks from now.

B. Four weeks from now.
C. Six weeks from now.
7. How will the luggage be carried?
A. By bus.
B. By bicycle.
C. By van.
Questions 8-10
Which THREE things should the caller take on the tour?
A raincoat
В spare tire
С maps
D water bottle
E camera
F guide book
Section 2
This is the second section of IELTS Listening test #2. Listen to the audio and
answer the questions. Then click 'check' and proceed to the next section.
Questions 11-15
What change has been made to each part оf the health club?
Write the correct letter, A-F next to questions 11—15.
HARTFORD HEALTH CLUB Part of the health club
A installed a new floor

11. swimming pools
В repainted
12. locker rooms
С moved to a new location
13. exercise room
D rebuilt
E enlarged 14. tennis court
F replaced the equipment 15. club store

Questions 16-18
16. Tomorrow, for adults and children will start.
17. On Wednesday, there will be a .
18. A is planned for next weekend.
Questions 19 and 20
Answer the questions below. Choose the correct letter, A, B, or C.
19. How many months did it take to complete the renovation work?
A. Three.
B. Nine.
C. Twelve.
20. What project is planned for next year?
A. An indoor pool.
B. An outdoor tennis court.
C. An outdoor pool.
Section 3
This is the third section of IELTS Listening test #2. Listen to the audio and answer
the questions. Then click 'check' and proceed to the next section.
Questions 21-25
Choose FIVE letters, A-I. What FIVE things will the students do during their museum
internship?
A art conservation
B administrative duties
C guide tours
D attend board meetings
E give classes
F research
G write brochures
H plan a reception
I meet artists
Questions 26-30
City Art Museum
The main part of museum was built in (26) .
The (27) was built sixty years later.
Collections: modern art, works by (28) , sculpture, European art.
Classes: (29) classes for adults
Arts and crafts workshops for children
Weekly (30) in the fall and winter

Section 4
This is the last section of IELTS Listening test #2. Listen to the audio and
complete all the questions. Then, press 'check' to get your answers checked and
click 'get result' to see your score for the whole listening test.
Questions 31-35
Choose the correct letter, A, B, or С.
31. The tomato originally came from
A. Mexico.
B. Spain.
C. Peru.
32. The original color of the tomato was
A. red.
B. green.
C. yellow.
33. The Aztec word for tomato means
A. golden apple.
B. plump thing.
C. small fruit.
34. In the 1500s, people in Spain and Italy
A. enjoyed eating tomatoes.

B. used tomatoes as ornamental plants.
C. made medicine from tomatoes.
35. In the 1600s, the British
A. saw tomatoes as poisonous.

B. published tomato recipes.
C. ate tomato sauce daily.
Questions 36-40
Complete the timeline with information about the history оf the tomato in the United
States.
1806 - Tomatoes were mentioned as food in a (36) .
1809 - Thomas Jefferson (37) at his home in Virginia.
1820 - A man proved that tomatoes were not poisonous by eating

them (38) .
1830s - (39) appeared in newspapers and magazines.
1930s - People began to eat (40) .

ANSWER KEY
Each question correctly answered scores 1 mark. Correct spelling is needed

in all answers.
Section 1 Section 2
1. June 11. B
2. Karla 12. E
3. 257 13. A
4. Vegetarian 14. F
5. B 15. C
6. A 16. Swimming lessons
7. C 17. Tennis competition
8. A 18. Party / club party
9. D 19. B
10. E 20. C
Section 3 Section 4
21. B 31. C
22. C 32. C
23. F 33. B
24. G 34. A
25. I 35. A
26. 1895 36. Calendar
27. New wing 37. Served tomatoes
28. Local artists 38. In public
29. Art history 39. Tomato recipe / tomato recipes
30. Concerts 40. Raw tomatoes
LISTENING TEST-145
IELTS Listening Sample 3
Section 1
This is the first section of IELTS Listening test #3. The Listening module consists
of 4 sections and takes 40 minutes. Listen to the audio and answer the questions. As
you finish, press 'check' and proceed to the next section.
Questions 1-4
Write NO MORE THAN ONE WORD AND/OR A NUMBER for each answer.
Example: Grandview Hotel

Arrival date:
(1) 13th. Number of nights: 2
Number of guests:
(2)
Guest name:
Roxanne (3)
Credit card number:
(4)
Questions 5-7
Which THREE places will the caller visit?
A art museum
B science museum
C shopping mall
D monument
E post office
F restaurant
G park
Questions 8-10
8. When will the caller arrive at the airport?
A. In the morning.
B. In the afternoon.
C. At night.
9. How will the caller get to the hotel?
A. Subway.
B. Bus.
C. Taxi.
10. What time does the hotel front desk close?
A. 10:00.
B. 12:00.
C. 2:00.
Section 2
This is the second section of IELTS Listening test #3. Listen to the audio and answer
the questions. When you finish click 'check' and go to the next section.
Questions 11 and 12
Complete the information below. Write ONE NUMBER for each answer.
City Tours
Fare Information
Adult All-Day Pass: (11) $
Children ages 5-12 All-Day Pass: (12) $
Children under age 5: Free
Questions 13-15
5th stop: (15)

Label the map below. Write NO MORE THAN TWO
WORDSfor each answer.

4th stop:
Shopping District
Starting point: 1st stop: 2nd stop: 3rd stop:
Tour Bus office (13) Fishing

(14)
Docks
Questions 16-20
Complete the chart below. Write NO MORE THAN ONE WORD for each
answer.
Place Activity
First stop
Enjoy the (16) of the bay
Second stop
Look at the (17)
Third stop
(18) fish
Fourth stop
Purchase (19)
Fifth stop
Visit the (20)
Section 3
transferring your answers.
Questions 21-23
Answer the questions below. Write NO MORE THAN TWO WORDS AND/OR A
NUMBER for each answer. Do NOT write articles.
21. When is the research project due?
22. Where will the students conduct the interviews?
23. How many interviews will they complete all together?
Questions 24-30
Complete the outline showing the steps the students will take to complete
their projects. Write NO MORE THAN TWO WORDS for each answer. Do NOT write
articles.
A. Read (24)
B. (25)
C. Get (26)
D. (27)
E. Get together to (28)
F. Prepare (29)
G. Give (30)
Section 4
This is the last section of IELTS Listening test #4. Listen to the audio and
complete all the questions. After you finish, click 'check' and 'Get result!' to see your
score.
Complete the timeline below. Write NO MORE THAN THREE WORDS AND/OR A
1832 - Alcott (31) .
In her teens Alcott worked to (32) .
At age 17 Alcott wrote her (33) .
(34) Alcott enlisted as an army nurse.
(35) Alcott published her letters in a book called Hospital Sketches.
(36) Alcott returned from her trip to Europe.
(37) Alcott published Little Women.
1879 (38) died.
(39) Alcott set up a home for her family in Boston.
1888 - Alcott (40) .

ANSWER KEY
Each question correctly answered scores 1 mark. Correct spelling is needed in all
answers.
Section 1 Section 2
1. February 11. 18
2. One 12. 9
3. Wilson 13. Hill Park
4. 2336189872 14. Bay bridge
5. C 15. Green street
6. F 16. View
7. G 17. Boats
8. C 18. Eat
9. A 19. Baskets
10. C 20. Theatre
Section 3 Section 4
21. Three weeks 31. Was born
22. Shopping mall 32. Support her family
23. 30 33. First novel
24. Government study 34. 1862
25. Design questionnaire 35. After the war
26. Professor's approval 36. 1866
27. Conduct interviews 37. 1868
28. Analyze results 38. May / youngest sister / Alcott's
29. Charts youngest sister
30. Class presentation 39. 1882
40. Died
LISTENING TEST-146
Section 1
IELTS Listening Sample 4. Section 1
Example: ClearPoint Telephone Company

Customer Order Form
Order taken by: Ms. Jones
Name:
Harold (1)
Address:
(2) Fulton Avenue, apartment
12
Type of service:
(3)
Employer: Wrightsville Medical Group
Occupation:
(4)
Work phone:
(5)
Time at current job:
(6)
Special services:
(7) (8)
Installation scheduled
Day (9)
for:
Time of the day (10)
Section 2
Listen to the audio and answer the questions. When you finish , click 'check' and
proceed to the next section.
transferring your answers to.
Questions 11-14
11. The fair will take place at the
A. Fairgrounds.
B. Park.
C. School.
12. The fair will begin on Friday
A. Morning.
B. Afternoon.
C. Evening.
13. The fair will begin with a
A. Parade.
B. Dance performance.
C. Speech by the major.
14. There will be free admission on
A. Friday.
B. Saturday.
C. Sunday.
Questions 15-20
Day/Time Event
Saturday afternoon
(15) show
Saturday evening
(16) by the lake
Sunday afternoon
(17) contest
All weekend
(18) food
(19) for children
(20) for sale

Section 3
Questions 21-23
Complete the information below. Write NO MORE THAN TWO WORDSfor each
answer.
How you get academic credit for work experience
First, read the (21) . Find courses that match your work experience.
Then write (22) of your work experience. Submit that together with a
letter from your (23) to the university admissions office.
Questions 21-23
Where can the items listed below be found?
A. admissions office
B. counseling center
C. library
Write the correct letter, A, B, or C, next to questions 24-28.
24. university catalog
25. application for admission form
26. requirements list
27. recommendation forms
28. job listings

Questions 29 and 30
29. What are full-time students eligible for?
A. Discounted books.
B. The work-study program.
C. A free bus pass.
30. How can a student get financial assistance?
A. Speak with a counselor.

B. Apply to the admissions office.
C. Make arrangements with a bank.
Section 4
This is the last section of IELTS Listening test 4. Listen to the audio and answer
all the questions. After you finish, click 'check' and 'get result!' to see your score for
the whole Listening test.
Questions 31-35
Complete the chart with information about the black bear.
Range
Lives in (31) of North America
Diet
Ninety percent of diet consists of (32) .
Also eats (33) .
Cubs
Baby bear cubs are born in (34) .
Life
Black bears live for about (35) in the wild.
span
Questions 36-40
Which characteristics fit black bears and which fit grizzly bears?
Write A if it is a characteristic оf black bears. Write В if it is a characteristic of grizzly

bears.
(36) Has a patch of light fur on its chest
(37) Weighs 225 kilos
(38) Has a shoulder hump
(39) Has pointed ears
(40) Has shorter claws

ANSWER KEY
answers.
Section 1 Section 2
1. Kramer 11. B
2. 58 12. C
3. Residential 13. B
4. Office manager 14. A
5. 6375559014 15. Clown
6. Nine years 16. Concert
7. Long distance 17. Singing
8. Internet 18. International
9. Friday 19. Games
10. Morning 20. Crafts
Section 3 Section 4
21. University catalog 31. Forested area
22. A summary 32. Plant foods
23. Work supervisor 33. Insects/fish
24. C 34. The winter
25. A 35. Twenty-five years
26. B 36. A
27. A 37. B
28. C 38. B
29. B 39. A
30. A 40. A
LISTENING TEST-147
Section 1
This is the first section of IELTS Listening test #5. The Listening module
consists of 4 sections and takes 40 minutes. Listen to the audio and answer
the questions. As you finish, press 'check' and proceed to the next section.
Questions 1-5
Complete the information below. Write NO MORE THAN ONE WORD OR A

Apartment for rent

Street Bridge street
Street №
(1)
Included utilities
Gas, heat, water, (2) , phone
Not included
(3)
utilities
Public transport
Underground, (4)
Tenant’s name
John (5)
Questions 6-8
Which THREE things should the caller bring to the meeting?
A. Driving license
B. Passport
C. Tax bill
D. Employment contract
E. Reference from a friend or colleague
F. Reference from an employer
Questions 9-10
9. What time do the caller and apartment manager decide to meet?
A. 5:30 PM
B. 6:00 PM
C. 6:30 PM
10. Where do they decide to meet?
A. Near the manager’s apartment

B. At the caller’s future apartment
C. At the office
Section 2
This is the second section of IELTS Listening test. Listen to the audio and complete
all the questions. After you finish, press 'check' and move on to the next section.
Questions 11-16
Ticket type Ticket cost

Adult’s ticket (11) pounds
Child’s ticket
(12) pounds
(for children between 5 and 15 years)
*Children under (13) years free
Reduced tariff
(14) pounds
(for full-time students and disabled visitors)
(15)
55 pounds
(can be used by up to 2 adults and 3 children)
Annual membership (16) pounds
Questions 17-20
Complete the information about ordering tickets below. Write NO MORE THAN TWO
WORDS for each answer.
• The easiest way, is to buy your tickets (17) .
Make sure that you receive a (18) of your booking!
• The second way is to book your tickets (19) .

• If you don’t want to plan your visit in advance, you can simply purchase the
tickets (20) in ticket kiosks.
Section 3
Listen to the audio and answer all the questions. After you finish, press 'check' and
move on to the next section.
Questions 21-23
Complete the information below. Write NO MORE THAN THREE WORDS for each
answer.
21. The total course duration is .
22. During the final project students will work in teams of .
23. The professor told that the key thing in marketing strategy is to .
Questions 24-28
Choose FIVE letters, A-I. What FIVE modules does the course include?
A. Marketing
B. Design of custom logos
C. Product management
D. Branding
E. E-commerce
F. Advertising
G. Analytics
H. Customer attraction
I. Business strategies
Questions 29-30
Complete the information below. Write NO MORE THAN TWO WORDS for each
answer.
29. The next lecture is in the big classroom on the .
30. Students need to take their last week .

Section 4
This is the last section of IELTS Listening test #5. Listen to the audio and answer
Questions 31-35
31. Initially, the Great Wall was built to
A. prevent invaders from entering China

B. function as a psychological barrier
C. show country’s enduring strength
32. The construction of the Great Wall started
A. in third century B.C.

B. in 220 B.C.
C. in 390 A.D.
33. The Chinese name of the monument is
A. the Great Wall

B. the Big Wall
C. the Long Wall
34. The wall as it exists today was constructed mainly by
A. Qin dynasty
B. Northern Wei dynasty
C. Ming dynasty
35. During the Ming dynasty, the wall’s main purpose was
A. to be a military fortification
B. to protect caravans traveling along the trade routes
C. to contribute to the defense of the country
Questions 36-40
Complete the timeline with information about the history оf the tomato in the United
States.
36. Before the use of bricks, the Great Wall was mainly built from stones, wood
and .
37. Many western sections of the wall are constructed from mud and thus are
more .
38. A part of the wall in Gansu province may disappear in the next 20 years, due
to .
39. To see the wall from the Moon would require superhuman .
40. The Great Wall is generally recognized as one of the most

impressive in history.
ANSWER KEY
answers.
Section 1 Section 2
1. 32 11. 24 / twenty-four
2. electricity 12. 18 / eighteen
3. Internet 13. 5 / five
4. bus 14. 19 / nineteen
5. Hooper 15. Family ticket
6. B 16. 107
7. D 17. online
8. E 18. confirmation email / confirmation e-mail
9. C 19. by telephone
10. B 20. in person
Section 3 Section 4
21. seven weeks 31. A
22. five people 32. B
23. grab people's attention 33. C
24. A 34. C
25. D 35. C
26. E 36. rammed earth
27. F 37. susceptible to erosion
28. H 38. frequent sandstorms
29. ground floor 39. eyesight
30. assignment 40. architectural feats
LISTENING TEST-148
Section 1
Here you can find IELTS Listening test. Use it for IELTS Listening practice: listen to
the audio and answer the questions online. After you complete this section, press
"check" and you'll see which questions you answered correctly and which you got
wrong. Then, you can proceed to the next section. After you complete all four sections,
your score for IELTS Listening test will be automatically calculated.
This module is the same for Academic and General IELTS.
transferring your answers to the answer sheet.
Questions 1-5
Complete the information below. Write NO MORE THAN TWO WORDS OR A

Tour information
Destination Sydney
Tour type
(1)
Tourist attractions The Harbour Bridge
The Opera House
The Queen Victoria (2)
Timetable
From 7 am to (3) pm
Closest stop
(4) metres out from here,
at the front of the (5)
Questions 6-10
Complete the booklet of ticket types below. Write ONE WORD OR A NUMBER for
each answer.
Ticket types
minimal (6) $ Valid during (7) hours
(8) 30$ Lasts all day
Lasts all day

premium free drinks and snacks
(9) $
(10)
Section 2
Section 2 of IELTS Listening test. Listen to the audio and complete all the questions.
After you finish, press 'check' and move on to the next section.
Questions 11-15
Choose FIVE letters, A—I. Which FIVE group fitness programs are available at
Fitness Land?
A yoga
F barbell classes
В pilates
G kickboxing
С step dance
H zumba
D aerobics
I stretching
E belly dance
Questions 16-20
Complete the timetable of group activities below. Write NO MORE THAN TWO
WORDS for each
answer.
Day Activity name

Monday
(16)
Tuesday
(17)
Wednesday
(18)
Thursday
(19)
Friday
(20)
Section 3
Section 3 of IELTS Listening test. Listen to the audio and complete all the questions.
After you finish, press 'check' and move on to the next section.
Questions 21-25
21. Why do people experience pain?
A. It preserves good health condition

B. It prevents us from damaging ourselves
C. Continuous pain is useful for humans
22. What parts of our body are responsible for feeling pain?
A. Receptors and nerves

B. Some part of our brain
C. Pain is a complex process, which involves various parts of our body
23. How many people in the UK suffer from pain?
A. 31%
B. 37%
C. 40 million
24. Is chronic pain different from pain we feel when we knock our knee?
A. No, all kinds of pain have evolved as survival mechanisms

B. Yes, there is an enormous difference
C. We don’t have much insight into that
25. Professor John Wood compares pain perception to
A. Beauty
B. Continuousness
C. Anesthesia
Questions 26-28
26. How do scientists block pain nowadays?
A. By blocking activity of nerves that send electrical signals

B. By understanding mechanisms of pain perception and altering them
C. By threating the central nervous system
27. When do patients experience “phantom limb” pain?
A. After the operation

B. While their wounds heal
C. After the amputation
28. Are peripheral nerves involved in process of feeling pain?
A. No, pain has nothing to do with peripheral nerves

B. Yes, peripheral nerves are required to feel pain
C. Scientists don’t know much about pain perception nowadays
Questions 29 and 30
Complete the information below. Write NO MORE THAN TWO WORDS for each
answer.
What’s happening in a case of phantom limb?
Pain can create a (29) of itself. The same way listening to music can
take you to a certain point in time, some sort of stimulation can cause
a (30) to be re-experienced.
Section 4
all the questions. After you finish, press button 'check' and 'get result!' to see your
score for the whole Listening test.
Questions 31-33
31. Psychologist Dr Tomas Chamorro-Premuzic says, “If narcissism is fire, then

Facebook is ”.
32. People have a desire to broadcast their lives to reinforce their self-
concept, and self-centered needs.
33. According to the recent research, the more time you spend on the various social
networks, the more you become.
Questions 34-36
34. Social networks may cause depression because:
A. People have to portray themselves in a positive way

B. People spend too much time on social networks
C. People compare themselves to others and feel miserable
35. What is the biggest problem of children and teenagers who spend too much time
online?
A. They don’t develop their social and intellectual skills

B. They grow isolated
C. They don’t spend enough time on education
36. If children spend their time looking at screens instead of looking out, what
consequences it may cause?
A. Their adaptation to the world is more technologically mediated

B. They encounter difficulties in interacting with other people
C. They experience deficit in social and emotional skills
Questions 37-40
37. Psychotherapist Gillian Isaacs Russell discovered that there are some distinct
differences between working on the screen and working in the room.
38. Therapies like CBT are appropriate for online use because they
are .
39. Psychotherapists have to pay attention to , non-verbal part of

relationship, as it makes 60% of our communication.
40. There are some risks related to treatment at distance, because therapists can’t
see the whole body and a lot of things that are going on.
ANSWER KEY
answers.
Section 1 Section 2
1. Kramer 11. B
2. 58 12. C
3. Residential 13. B
4. Office manager 14. A
5. 6375559014 15. Clown
6. Nine years 16. Concert
7. Long distance 17. Singing
8. Internet 18. International
9. Friday 19. Games
10. Morning 20. Crafts
Section 3 Section 4
21. University catalog 31. gasoline
22. A summary 32. self-esteem
23. Work supervisor 33. narcissistic
24. C 34. C
25. A 35. A
26. B 36. C
27. A 37. co-presently
28. C 38. didactic
29. B 39. implicit
30. A 40. intimate
LISTENING TEST-149
Section 1
This is section 1 of IELTS Listening practice test #7. The Listening test consists of
4 sections and lasts 40 minutes. After you finish the first section, click 'check' and
NOTES ON SOCIAL PROGRAMME

Example Number of trips per month Answer 5
Visit places which have:
• historical interest
• good 1.
• 2.
Cost: between 5.00 pounds and 15.00 pounds per person
Note: special trips organised for groups of 3. people
Time: departure – 8.30 a.m. and return – 6.00 p.m.
To reserve a seat: sign name on the 4. 3 days in advance
WEEKEND TRIPS
Place Date Number of seats Optional extra
St Ives 16 Hepworth Museum
5.
London 16th February 45
6.
3rd March 18 S.S. Great Britain
7.
Salisbury 18th March 50 Stonehenge
Bath 23rd March 16
8.
For further information:
Read the 9. or see Social Assistant: Jane 10.

Section 2
This is section 2 of IELTS Listening practice test #7. Listen to the audio and answer
the questions. After you finish, click 'check' and proceed to the next section.
Questions 11-13
RIVERSIDE INDUSTRIAL VILLAGE
11. Riverside Village was a good place to start an industry because it had water, raw
materials and fuels such as and .
12. The metal industry was established at Riverside Village by who

lived in the area.
13. There were over water-powered mills in the area in the eighteenth
century.
Questions 14-20
The Engine 17.

Room
The 18.
Grin
ding
Shop
19. The The
Stables
Yard
The 20. The Works

Office
for the
workers
Car park
The The 15.
16.
Toilets
14. Road
Section 3
Section 3 of IELTS Listening practice test #7. Listen to the audio and answer the
questions. After you finish, click 'check' and proceed to the next section.
Questions 21 and 22
21. Melanie says she has not started the assignment because
A. she was doing work for another course.

B. it was a really big assignment.
C. she hasn’t spent time in the library.
22. The lecturer says that reasonable excuses for extensions are
A. planning problems.
B. problems with assignment deadlines.
C. personal illness or accident.
Questions 23-27
What recommendations does Dr Johnson make about the journal articles?
Choose your answers from the box and write the letters A–G next to questions 23–
27
A must read
B useful
C limited value
D read first section
E read research methods
F read conclusion
G don’t read
Jackson: 23.
Roberts: 24.
Morris: 25.
Cooper: 26.
Forster: 27.
Questions 28-30
Label the chart below.
Choose your answers from the box below and write the letters A-H next to
questions 28-30.
Population studies.
Reasons for changing accommodation.
Possible reasons
A uncooperative landlord
B environment
C space
D noisy neighbours
E near city
F work location
G transport
H rent
28.
29.
30.
Section 4
This is the last section of IELTS Listening practice test #7. Listen to the audio and
answer the questions. After you finish, click 'check' and 'get result!' to see your score
for the whole test.
THE URBAN LANDSCAPE
Two areas of focus:
• the effect of vegetation on the urban climate

• ways of planning our 31. better
Large-scale impact of trees:
• they can make cities more or less 32.

• in summer they can make cities cooler
• they can make inland cities more 33.
Local impact of trees:
• they can make local areas

▪ more 34.
▪ cooler
▪ more humid
▪ less windy
▪ less 35.
Comparing trees and buildings
Temperature regulation:
• trees evaporate water through their 36.

• building surfaces may reach high temperatures
Wind force:
• tall buildings cause more wind at 37. level

• trees 38. the wind force
Noise:
• trees have a small effect on traffic noise

• 39. frequency noise passes through trees
Important points to consider:
• trees require a lot of sunlight, water and 40. to grow

ANSWER KEY
answers.
Section 1 Section 2
1. Shopping 11. Coal, firewood
2. Guided tours 12. Local craftsmen
3. More than 12 13. 60
4. Notice board 14. Woodside
5. 13th February 15. Ticket office
6. Tower of London 16. Gift shop
7. Bristol 17. Workshop
8. American museum 18. Showroom
9. student newspaper 19. Cafe
10. Yentob 20. Cottages
Section 3 Section 4
21. A 31. Cities
22. C 32. Windy
23. E 33. Humid
24. B 34. Shady
25. G 35. Dangerous
26. F 36. Leaves
27. C 37. Ground
28. D 38. Filter
29. A 39. Low
30. B 40. Room
LISTENING TEST-150
Section 1
This is section 1 of IELTS Listening practice test #8. The Listening test consists of
4 sections and lasts 40 minutes. After you finish the first section, click 'check' and
A Japanese girl and a housing officer are talking about her homestay family.
QUESTIONS 1-5
The housing officer takes some details from the girl. Complete the following form
with NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
PERSONAL DETAILS FOR HOMESTAY APPLICATION

First name
1.
Family name Yuichini
Gender Female
Age 28
Passport number
2.
Nationality Japanese
Course enrolled
3.
Length of the course
4.
Homestay time
5.
Question 6
Mark TWO letter that represent the correct answer.
6. Whick kind of family does the girls prefer?
A A big family with many young children
В A family without smoker or drinkers
С A family without any pets
D A family with many animals or pets

Question 7-10
Fill in the blanks with NO MORE THAN THREE WORDS for each answer.
7. Although the girl is not a vegetarian, she doesn't eat a lot of meat. Her favourite
food is .
8. The girls has given up playing handball. Now, she just play with her
friends at weekends.
9. The girl does not like the bus because they are always late. She would
rather .
10. The girl can get the information about the homestay family that she
wants .
Section 2
Listen to the audio and answer the questions. After you finish, click 'check' and move
on to the next section.
You will hear a talk by a tour guide about travel to Enzia.
Complete the notes by filling in the blanks with NO MORE THAN THREE WORDS
AND/OR NUMBER for each answer.
Notes
VISAS
Now Eznina visas are needed by almost all nationalities.
Normal visas last 11.
You need to pay 12. for the visa.
Price may change from time to time
Some Enzian consulates neighbouring countries require you to provide a letter to

13.
You can get information of major embassies on 14. of the student

handbook.
If you want to re-enter Eznia, you must get a multi-entry visa.

SOME MISCELLANEOUS GENERAL ADVICE
If you carry a lot of money, you need to complete a 15.
Remember to declare all your items, especially expensive items, on

a 16.
You are advised to carry a health certificate. The one you need is
the 17.
NOTES FOR STUDENTS
If you wish to get a youth fare card, you should show your 18.
Due to the bureaucracy in Eznia, you are advised to take at

least 19. passport photos with you.
CURRENCY
Pounds and US dollars are not very useful now in Eznia, so you should
take 20. or with you .
Credit cards are not acceptable because of fraud scandals.

Section 3
Listen to the audio and answer the questions. After you finish, click 'check' and move
on to the next section.
You will hear a discussion about shopping habits.
Questions 21-24
Complete the sentences below. Write NO MORE THAN THREE WORDS

AND/OR A NUMBER for each answer.
21. The woman being interviewed is now working in the bank. Her occupation
is .
22. The woman usually spends about when she goes shopping.
23. The woman often goes to because she finds them convenient.
24. According to the woman, is/are her most difficult thing(s) to buy.
Questions 25-27
Fill in the blanks with ONE WORD AND/OR A NUMBER for each answer.
50% of the people being interviewed spend

25. a month.

26. a month.

27. a month.
Questions 28-30
Mark THREE letter that represent the correct answer.
Most of the people being interviewed think that _________ is/are most difficult to
buy.
A Books
В Study materials
С Foods
D Trousers
E Shoes
F Sportswear
Section 4
for the whole Listening test.
Questions 31-40
Choose the correct letter, A, B, С or D.
31. What does the lecturer provide for those who are interested in doing extra
reading?
A. Personal consultation sessions.

B. Extra materials, such as a booklist.
C. Mid-term examination.
D. Free glasses.
32. In the past, time management meant you needed to
A. reduce your stress.

B. plan for every hour of the week.
C. own a good watch.
D. set goals and try to achieve these goals.
33. Today, wise time management means you need to
A. set goals and work in a systematic way.

B. work faster.
C. set an overview of your assignment.
D. make a list, plan for everything and try to stick to this plan.
34. In this college, students are assigned ____________ at the end of each
semester.
A. team projects.
B. final term examinations.
C. essays.
D. time management courses.
35. One sign he lecturer mentions that students feel under pressure is
A. library books go missing.

B. students get angry for no reason.
C. lower class attendance rates.
D. trouble at the library.
36. What kind of suggestion does the lecturer give to the students?
A. Making a very detailed plan of their daily activities.

B. Not being so stressed just because there is an assignment.
C. A regular one-hour session in their personal timetables.
D. Wearing comfortable shoes.
37. According to the lecturer, there are three kinds of planners. They are:
A. one weekly planner, one daily planner and one hour planner.
B. one yearly planner, one weekly planner and one daily planner.
C. one term planner, one monthly planner and one weekly planner.
D. one term planner, one weekly and one daily planner.
38. If you want to set an overview of your time, you should need at least
A. one week.
B. half a week.
C. one month.
D. one term.
39. The daily planner of time is mainly concerned with
A. the detailed planning.

B. how to plan all available time.
C. TV schedules.
D. an overview of everything you need to do for several days.
40. According to the lecturer, wise time management may have the following benefit:
A. having more time to spend on relaxation and other activities.

B. improving your performance in the final term assignment.
C. helping you write better essays.
D. improving your memory.
ANSWER KEY
answers.
Section 1 Section 2
1. Keiko 11. 90 days
2. JO6337 12. 30 pounds
3. Advanced English studies 13. Confirm your nationality
4. 5 months 14. Page 13
5. About 4 months 15. Currency form
6. B, D 16. Tourist export form
7. Seafood 17. BM276
8. Tennis 18. International student card
9. Take the train 19. 12
10. This afternoon 20. Yen, Australian dollar
Section 3 Section 4
21. Cashier 31. B
22. 50 pounds 32. B
23. Big department stores 33. A
24. Jeans 34. C
25. 45 pounds 35. D
26. 75 pounds 36. C
27. 20 pounds 37. D
28. D 38. A
29. E 39. A
30. F 40. A
LISTENING TEST-151
Section 1
Example: Name Robert Goddard

Destination: Melbourne
Total number of visits:
(1)
Best thing about the city:
(2)
Favourite attraction:
(3)
Best thing about the destination's dining
(4)
options:
Method of transport to destination:
by (5)
Age group:
(6)
Income level:
(7)
Purpouse of visit: - on business
- (8)
Occupation:
- (9)
- writer for a travel magazine
Opinion of cost of accommodation: - (10)

Section 2
This is the second section of IELTS Listening test. Listen to the audio and complete
all the questions. After you finish, press 'check' and move on to the next section.
Questions 11-15
Lable the map below.
Writethe correct letter, A-E, next to questions 11-15.
11. Science Museum
12. National History Museum
13. Car Park
14. Shopping Mall
15. Primary School

Questions 16-20
What is the improvement of each main point of interest in the area?
Choose FIVE answers from the box and write the correct letter, A-G, next to
questions 16-20.
A New entrance
B Free lunch provided
C Free information provided
D Increase in size
E Additional signs
F New exhibitions
G New structure
16. Car Park
17. Primary School
18. Science Museum
19. National History Museum
20. Shopping Mall

Section 3
Questions 21-23
21. The proposal will
A. be reviewed by two examiners.

B. be added to the final grade.
C. be returned with feedback.
22. The proposal will consist mostly of
A. topics.
B. methods.
C. results.
22. For the practice paper, the tutor has directed the students to make sure to
A. pay attention to time limits.

B. write at least 6,000 words.
C. keep on topic.
Questions 24-30
24. There is no need to lots of people.

25. Pay attention to the of the final report.
26. Prepare , one for the teaches, another for the students themselves.
27. The deadline of the final paper is .
28. The students can their topics before the beginning of April.
29. Students deciding to change topics must deliver a to the research
in advance.
30. At the beginning ot the report, the hypothesis and an outline of

the are needed.
Section 4
for the whole test.
ADVERTISING EFFECT
The important factor to consider
• The 31. customers must travel affects the probability that they
will buy the product.
Methods of communication
• Advertising slogans are easier to remember if there is

a 32. played with them.
• Mandy's Candy Store appeals to people's sense of 33. to draw
in customers.
• To an ad campaign for digital products, it is 34. that is extremely
important.
Effect on your product sales
• The customer's 35. after he or she experiences the ad is most

important.
Marketing strategies
• On international flights, it is wise for the advertisement to be displayed in the

common 36. of most passengers.
• Very few young people buy 37. .
• The UNESCO website would be a good place to advertise for companies
aiming to improve the 38. .
• One good location to place ads for sunscreen is the 39. .
• A good scene for a water purification commercial would be 40. .
ANSWER KEY
answers.
Section 1 Section 2
1. Three times / three 11. B
2. Amazing weather 12. A
3. Town Hall 13. E
4. Variety 14. C
5. Plane 15. D
6. Over forty 16. E
7. Mid-range 17. G
8. Tourism 18. C
9. Computer programmer 19. D
10. Good value 20. A
Section 3 Section 4
21. C 31. Distance
22. B 32. Sound
23. A 33. Smell
24. Interview 34. Flexibility
25. Format 35. Reaction
26. 2 copies 36. Languages
27. May 11 37. Newspaper
28. Change 38. Environment
29. Note 39. Swimming pool
30. Procedure 40. National park
LISTENING TEST-152
Section 1
PHONE INTERVIEW
Name John Murphy
Example: Position applying for Lifeguard

Street address:
45 (1) Court
Contact phone number:

(2)
Current part-time job:

(3)
Previous job at Ridgemont High School

(4)
Additional relevant work experience:

(5)
Relevant skills/qualifications:
CPR certification & (6)
CPR certification expiration date:

(7)
Preferred weekly shift:

(8)
Time available to start work:

(9)
Advertisement source:
(10)
Section 2
This is the second section of IELTS Listening test #10. Listen to the audio and
complete all the questions. After you finish, press 'check' and move on to the next
section.
Questions 11—20
11. The lecture was organised by
A. City of Nottingham.
B. University of Nottingham Students' Union.
C. Nottingham Police Department.
12. The majority of crime on campus is
A. drugs and alcohol.

B. violence.
C. theft.
13. The campus crime rate has ____________ so far this year.
A. increased.
B. decreased.
C. stayed the same.
14. Why is there added concern about crime?
A. Exaggeration in media.
B. Crime TV shows.
C. Factual news articles.
15. Carlos says if you are the victim of crime, you should
A. run away.
B. resist.
C. seek help.
16. What is the primary method for increasing safety?
A. Informing students and staff of safety precautions.

B. Offering free self-defense courses to students.
C. Reminding students to carry a mobile phone at all times.
17. If a student must work late, it is most important to
A. not return home until the morning.

B. go back with a friend.
C. bring a mobile phone.
18. It is dangerous to
A. drive home late at night.

B. carry a knife.
C. carry pepper spray.
19. Students who complete self-defense course are
A. more aware of dangers.

B. mentally tougher.
C. walking more confidently.
20. A university is
A. not surrounded by walls.

B. patrolled by military.
C. completely safe.
Section 3
Questions 21-23
21. Information on the test is from
A. the teacher.
B. a class.
C. a handout.
22. This assignment is important because
A. it will become a permanent record.

B. it is a must for passing 11th grade English.
C. it will affect the English level next year.
23. Bobby chooses football as project topic because
A. he often plays football.

B. his father loves football.
C. he is interested in football.
Questions 24-30
What problems do the speakers identify for this project?
Choose SEVEN answers from the box and write the letters A-H next to questions 24-
30.
Problems
A too vague
B too factual
C too unreliable
D too noisy
E too long
F too short
G too complicated
H too simple
24. Background sounds

25. Answer of questions
26. One of the questions
27. Time of answering
28. Recording equipment
29. Topic of project
30. Report on project

Section 4
for the whole test.
GIVING A SPEECH
Reasons for nervousness
• Lecturers often feel more nervous if a speech is 31. .
• Many think that the ability to make a good public speaking

is 32. , while in fact it is a skill that can be learned by anyone.
How to prepare a quality speech
• The audience will only remember the 33. sentence of speech.

• Ensure that your speech is 34. .
Do's and Don'ts
• Don't start your speech until audience is 35. .
• You can make your main ideas or notes on cards or a 36. .

• You do not need to write down the 37. speech.
• You can just write 38. ideas.
• Remember to 39. yourself to see how long your speech will be.
• Don't just 40. a script.
ANSWER KEY
answers.
Section 1 Section 2
1. Elsinore 11. B
2. 077896245 12. C
3. Waiter 13. B
4. Baseball coach 14. A
5. Rescue diver 15. C
6. Diving experience 16. A
7. October 17. B
8. Saturday mornings 18. B
9. 6 (o'clock) 19. A
10. Radio 20. A
Section 3 Section 4
21. C 31. Important
22. A 32. A gift
23. B 33. Last
24. D 34. Well-organised
25. F 35. Paying attention
26. G 36. Sheet of paper
27. E 37. Entire/Full
28. C 38. One or two
29. A 39. Time
30. B 40. Read
LISTENING TEST-153
Section 1
REGISTRATION FORM
Example: Type of crime report Answer: Robbery
Name:
Anna (1)
Date of birth:
(2)
Address:
4 (3) St.
Post code:
(4)
Nationality: Grenadian
Number of previous burglaries:

(5)
Time of apartment tenancy:

(6)
Number of occupants:
(7)
Entry point of burglar:

(8)
Details of lost property:

- Serial number of lost computer:
(9)
- Material of stolen purse:
(10)
Section 2
Listen to the audio and answer the questions. When you finish, click 'check' and
Questions 11-14
11. What is the project that Mark and Gina want to start?
A. Business school requirements.

B. Directions to the business school.
C. Explaining the business school experience.
12. Who is the target audience?
A. Business students.
B. Business school applicants.
C. Summer school attendees.
13. How will they convey the information?
A. Summer course lecture.

B. Informational video.
C. Pamphlet in the mail.
14. They want to do this project because
A. students worry about their studies.

B. they want to obtain a good grade.
C. they want to attract future business school applicants.
Questions 15-20
Topic Time
Academics
- (15) 7 minutes
(16)
- cafeteria 6 minutes
- (17)
Social activity
- (18)
- (19) 8 minutes
Conclusion
nearly (20)
Section 3
This is the 3rd section of IELTS Listening test. Listen to the audio and answer the
questions. When you finish, click 'check' and proceed to the next section.
Questions 21-26
21. The subjects in questionnaire are
A. tourists in the hotel in this area.

B. local residents.
C. people who are living in this area.
22. The results of the questionnaire should be
A. directly entered into the computer.

B. scored by hand.
C. submitted directly to Professor Curran.
23. Why should John give a copy of plans to the professor?
A. To receive a good grade.

B. To get advice.
C. To earn high praise.
24. How will the instructions be presented?
A. Given by a group representative.

B. Given by all members of the group.
C. Given by the professor.
25. What does Dani suggest to John when those subjects receive the questionnaire?
A. Divide into 2 part to argue.

B. Focus on the opinion of the interviewees.
C. Take consideration of both sides.
26. Why is this project particularly important to John?
A. To earn respect from professors in the department.

B. To raise his grade.
C. To impress his professor.
Questions 27-30
What is the source of each one below in this survey?
Choose FOUR answers from the box and write the letters A-F next to questions 27-
30.
A radio
B council meeting
C the television
D newspaper
E journal
F the Internet
27. Map
28. Photo
29. Budget
30. Comment
Section 4
Questions 31-35
31. Why did the lecturer choose to focus on the Pleasanton Town Market?
A. It was the first ever Town Market.

B. It has been covered extensively in local history classes.
C. It is often mentioned in some literature of the library.
32. The Town Market originally made a large profit selling
A. handcrafts.
B. vegetables.
C. animals.
33. The money that the marketers made contributes to local
A. reconstruction.
B. development.
C. defense.
34. Market sales plummeted due to lack of viable
A. agriculture.
B. transport.
C. city planning.
35. Major John C. Wiley decided the Clock tower would be used as a ____________
in the early stages of the uprising.
A. clock
B. grounds for battle
C. jail
Questions 36-40
Write ONLY ONE WORD for each answer.
Research Methods Objects Problems

reference section there is too much information
36.
Rebellion
37. bias makes it 38.
Jim Wiley the information is insufficient

39.
newspaper archives more detail is needed
40.
ANSWER KEY
answers.
Section 1 Section 2
1. Grieg 11. C
2. March 15th 12. B
3. Ellendale 13. B
4. W5 2AT 14. A
5. 0 15. Teaching methods
6. 8 months 16. Accomodation
7. 1 17. Flats
8. Back door 18. Disco
9. G4168770 19. International Evening
10. Silver-colored cloth 20. Two minutes
Section 3 Section 4
21. C 31. C
22. A 32. C
23. B 33. B
24. A 34. B
25. C 35. C
26. A 36. Market
27. E 37. Interviews
28. D 38. Useless
29. A 39. Photographs
30. B 40. Crime
LISTENING TEST-154
Section 1
PLAN FOR SHARING ACCOMODATION
Example: Answer:
The discussion topic lease for next year
The total rent:

Peter £110 & Jim £ (1)
Car parking:
in the (2)
A place to buy things:

(3) , because Jim works there
The fees they should share:

(4) fees
The appliances needed: - The landlord will provide the microwave
- The (5) is needed in the kitchen
- Peter will bring some dining room and living room furniture
- Jim will buy a (6) at the store
Location of the telephone:

in the (7)
Move-in date:
(8)
Watching the game together:

(9)
What Jim needs to do before

take (10) in the morning
the move-in:
Section 2
Listen to the audio and answer the questions. When you finish, click 'check' and
Questions 11-12
11. The program is made for travelers to make .
12. The program operates in cooperation with .

Questions 13-16
What is the internship stipulation of each country below?
Choose FOUR answers from the box and write the correct letter, A-F, next to
questions 13-16.
Internship Stipulation
A. home stay
B. no summer program
C. minimum time requirement
D. formal report required
E. specific time period
F. agriculture
Country
13. USA
14. Australia
15. South Africa
16. India
Questions 17-20
17. What should you do to get the Global Traveling Certificate?
A. Record activity every day.

B. Formal report.
C. Talk the experience with the assessor.
18. You can apply for the certificate
A. only after you come back.

B. while on the trip.
C. before you leave.
19. When should you pay the final installment?
A. The day before you leave.

B. One month before you return.
C. Before you can get your plane ticket.
20. Before your application, you need
A. to take a health check.

B. to attend the workshop.
C. to meet people with whom you will work.
Section 3
Write NO MORE THAN TWO WORDS AND/OR NUMBER for each answer.
Topic Information source
21. check at the 22.
Views on 23. interview the manager of 24.
find relevant information from

Practice of 25.
the 26.
How to deliver the plan:

as an 27.
Date of giving the presentation:

on 28.
Schedule of items due:

First Phase: 29.
Final Phase: Group 30.

Section 4
for the whole test.
The Gherkin Building
Commissioned by: 31. firm called Foster and Partners.
The features of its appearence:
• Its shape is like a 32. .
• It can reduce the carbon 33. of the city.
• It lets 34. pass through the building, both reducing heating

costsand brightening up the workspace.
• One false story claimes that the exterior of the building is partly made
of 35. .
Architectural concept:
• links 36. with the workplace.

• relies less on 37. for temperature control than other similar
buildings.
The features of its interior:
• The atria that let fresh air pass through the interior are know
as 38. .
• There is a place for entertainment called the 39. at the top of

the building.
The future of urban planning and architecture:
• It is likely that the entire 40. will be disigned with more similarly
eco-friendly buildings in future.
• A new building will be constructed aiming to produce zero waste and remove
carbon dioxide from us as much as possible.
ANSWER KEY
answers.
Section 1 Section 2
1. 80 11. Money
2. Garage 12. School
3. Supermarket 13. E
4. Petrol 14. C
5. Heater 15. F
6. Toaster 16. A
7. Kitchen 17. A
8. 1 June 18. A
9. Friday evening 19. B
10. Exam 20. A
Section 3 Section 4
21. Student Loans 31. Law
22. Finance Office 32. Cigar
23. Smoking 33. Footprint
24. Supermarket 34. Light
25. Natural Medicine 35. Grass
26. Careers Office 36. Nature
27. Email attachment 37. Air-conditioning
28. 5 November 38. Lungs
29. Data analysis 39. Clubroom
30. Presentation 40. City
Test 4
LISTENING TEST-155 7
Test 4
LISTENING
SECTION 1 - Questions 1-10 (CD4 Track 1)
Questions 1 and 2
Example:
What does the student need help with?
A Reconditioning
B Registration
C Registrar
1 In which year of university is the student enrolled?
A First
B Second
C Third
2 What is the student concerned about most?
A Her marks
B Her registration status
C Her identification
Questions 3-5
Name: Melanie 3…………..
Birthday: 4………….., 1997
Library Fines due: 5 £…………..
8
Question 6
6 What program is the student in?
______________________
Question 7-9
Match the class number with the correct description
7. __ 2170 A. Taken and failed

8. __ 1270 B. Will take in the spring
9. __ 2260 C. Not taking at all
Question 10
Choose the correct letter, A or B.
10 The student is registered for 1270 with the same professor as she previously had.
A True
B False
Test 4 9
Question 11
11 Approximately how long will the tour be, according to the guide?
A Quarter of an hour
B An hour
C Half an hour
Questions 12-15
Choose FOUR letters, A-H.
What are four features of the resort?
A Night café
B Deadly jellyfish
C 24 hour Cuban restaurant
D Four apartment buildings
E A number of restaurants
F A dozen acres of land
G Direct beach access
H Several buffet restaurants
Question 16
16 What time is last call at the discotheque?
A 8:00 pm
B 2:45 am
C 3:00 am
10
Question 17
What is the configuration of the buildings on the beach?
A.
B.
C.
D.
Test 4 11
Questions 18-20
Complete the information sheet below.
The beach bars serve beer and cocktails from noon until 18………….. in the afternoon.
In addition to the small café on the beach, we also offer a changing 19……………..,
where you can change in and out of your swimming costume. We also offer plenty of
sports at the resort. Whether it is skim boarding, beach volleyball, football, wind surfing,
or our once a week 20……………… tournament, we have activities for everyone.
12
Question 21
Match the professor with their university.
1. __ Dr. Henry Guergin A. University of Edinburgh

2. __ Dr. Gloria Mesto B. Trinity College, Dublin
Questions 22-24
Which THREE of the following are arguments given against zoos?
Write the THREE correct letters, A-F, next to questions 22-24 (in any order).
A The animals are treated inhumanely.

B Animals are persons.
C The conservation of species.
D Animals should not be in prison.
E Animals are human beings and should be treated equally.
F They are fundamentally wrong.
Questions 25-27
25 In order to improve the conditions for zoo animals, zoos must be held to
__________________________ of animal treatment.
26 While zoos do conserve animal life, Dr. Guergin argues that this function could also
be performed by animal __________________.
27 Enjoyment and ____________ are two key positive attributes of zoos.
Questions 28-30
28 According to Dr. Guergin, does the value of inspiring young people outweigh the
negative aspects of zoos?
A Yes
B No
C He is unsure
Test 4 13
29 What is the “interesting question”?
A Whether zoos are ethical

B Whether the inspiration value of zoos outweighs their negative aspects
C Whether enjoyment and inspiration negate the importance of zoos
30 What do the guests agree on?
A Zoo conditions need to be improved

B Zoos are unethical
C The inspiration value of zoos is unethical
14
Questions 31-35
The loggerhead turtle has to seek dry land to lay its eggs.
↓
The sandy beaches of 31………………… provide the perfect location for nesting.
↓
After hatching, the loggerhead turtle immediately heads for the ocean. The ocean is safer
than the shore, because it has fewer 32……………… The turtles embark on a journey
that will take them 33……………… kilometres around the Atlantic.
↓
While long migratory journeys are fairly commonplace in nature, what makes the
loggerhead’s journey especially notable is the extremely 34…………………………..
pace it travels at.
↓
The entire journey is equal to approximately 35………………… of
continuous swimming with no breaks.
Test 4 15
Questions 36-39
As incredible as the loggerhead turtle’s journey is, what makes it even more impressive is
that the loggerhead is a 36………………………………… traveller, traversing the open
ocean on its own for years at a time. Scientific research has, in recent years, told us that it
is through a connection with the Earth’s 37………………………. that the turtles find
their way around the ocean. For example, the turtles are able to sense something off the
coast of 38………………………………… that makes them change their direction and
head for northwest Africa. Possessing more than a simple compass, the loggerhead can
innately sense its 39………………………. and longitude.
Question 40
40 Approximately what percentage of hatchlings make it back to the breeding ground in

Florida?
A 0.025%
B 2.5%
C 25%
134
Test 4 Answer Key

Listening Section
1B 22-24 ABF (any order)
2B 25 higher standards
3 Andersen 26 preserves
4 20 August 27 education
5 6.20 28 C
6 [BA] Art History 29 B
7B 30 A
8A 31 Florida
9C 32 predators
10 B 33 13,000
11 C 34 slow (or sluggish)
12-15 ADEG (any order) 35 two years
16 B 36 solitary
17 D 37 magnetic field
18 4:30 38 Portugal
19 facility 39 latitude
20 water polo 40 A
21 1A, 2B
LISTENING TEST-156
Test 5 43
Test 5
LISTENING
Question 1
Example:
What day did the man buy the product?
A July 6
B June 6
C July 16
1 What product did the man purchase?
A Computer
B Computer monitor
C Television
Questions 2-3
Choose two letters, A-F
What TWO pieces of information are required to access the record of the purchase?
A SOJO 232XD
B Sixth of July
C Warranty information
D Serial number
E Purchase date
F Name of the product
44
Questions 4-5
Warranty length: 60 days
Delivery depot location: Birmingham
Address: 4………….. Park Road, Unit 5
Postcode: 5…………
Questions 6-7
6 In order to get free delivery on product returns, the customer must telephone the depot
and request a prepaid ______________________
7 What is the phone number for the depot?
______________________
Test 5 45
Question 8
8 For how many hours is the depot open each day?
A6
B8
C 10
Question 9
Which THREE options are customers given upon returning an item having purchased the
warranty?
A Exchange of item for a new one

B 100% store credit
C Free postage
D Cash back
E 110% store credit
F £20
Question 10
10 The woman mentions an item that costs £20. What is this item?
A Computer monitor
B Extended warranty
C Manufacturer’s warranty
46
Question 11
11 What is the name of the radio show?
______________________
Questions 12-15
Choose your answers from the box and write the letters A-C next to questions 12-15.
A Applies to volunteering
B Applies to charitable giving
C Applies to neither
12 Affects fewer people but may be highly inefficient ……
13 Can be problematic for various reasons ……
14 Is almost always a positive action for society ……
15 Subject to many overhead costs ……
Question 16
What are two reasons charities can be inefficient?
A Must pay salaries of employees

B They give less than 10% of money received to the actual cause
C The promotion of the charity
D Doing the most good with the least money
E Some causes are not as important as others
Test 5 47
Questions 17-19
Complete the flow chart.
Write the correct letter, A-G, next to questions 17-19.
#-$/4
A Few
B Inefficient
C Optimal
D Generous
5;;;;;;;; -/$. . E Very many
F MND
G Cancer
!! /. !! /.()4
5<;;;;;;;+ *+' + *+'
5=;;;;;;; ** 0. *!

0. *!!0). !0).
Question 20
20 According to the guest, what is the main goal of charitable giving?
A Doing research
B The importance of giving to good causes
C Maximizing good
48
Question 21
21 How long ago was the first record of trade between nations?
______________________ years
Questions 22-24
Country A produces a product for a 20% higher cost than Country B.
↓
A company in Country A imports the product. If the country does not have a free trade
agreement, the company must pay a 22………………… to import the product. This is to
“level the playing field” for 23…………………
↓
If the countries do have a free trade agreement, the company does not have to pay to
import the item.
↓
Some advocates of protectionism believe free trade advocates are only worried about
maximizing 24………………………….. for large corporations.
Test 5 49
Question 25-26
25 Some people will lose their jobs under free trade agreements, but we must emphasise
the needs of the _________ and not be sidetracked by the needs of the __________.
26 Free trade lowers the price of many goods because it increases -

___________________.
Questions 27-28
Cause Effect
Enter into free trade
agreements. Jeopardize human rights standards.
The conditions are highlighted in the
Sweatshops collapse. 27…………………
The realisation that such Implore companies and
incidents are not isolated. 28………………… to raise the bar.
Questions 29-30
29 What is Dr. Young’s main point in advocating for free trade?
A Free trade agreements are the single biggest economic driver for making the world a
better place.
B Free trade agreements are not perfect, but they are a good step towards increasing
global welfare.
C Free trade agreements are not always positive, but can be an important way to level the
playing field for domestic manufacturers.
30 What is Dr. Sturgeon’s main point in advocating for protectionism?
A Overall wealth is increased in society.

B Middle class jobs are the foundation of an economy that works for the few and not just
for domestic manufacturers.
50
C Free trade agreements are bad because they concentrate wealth in the hands of an elite
few.
Questions 31-32
Classify the statements below.
A On the exam
B Not on the exam
Write the correct letter, A or B, next to questions 31-32.
31 Material from the third class of the week ………………..
32 Material from the current class ………………..
Questions 33-40
Michelangelo
Other works
While Michelangelo is perhaps most famous for painting the Sistine Chapel, he is also
famous for a number of other highly respected works, including the Pieta and the statue
named 33…………………….., thought to symbolize male beauty.
Architectural achievements
Far more than just a painter, Michelangelo was also an architect. He was lead architect on
St. Peter’s Basilica for 34……….…………… until his death in 1564. Though the
structure was not completed until sixty years after his death, his fingerprints are all over
Test 5 51
the resulting structure, because future 35……….…………… and ……….……………
faithfully carried out his designs.
Michelangelo’s influence is also apparent around the rest of the city of
36……….……………, including at the ancient Capitoline Hill site.
Servant of the papacy
He was also a loyal servant of the Pope. Sometimes this was important work, though
sometimes it was rather pointless. He once built a 37……….…………… of the Pope,
only to see it melted down for cannon parts just a few years later. Moreover, the
38……….…………… he had to work in were often substandard, often being forced to
live and work in small, cramped places with a number of other men.
Literary works
It is interesting to think what he could have made if he was given the freedom to explore
his own 39……….…………… While his life may have been difficult, some people
argue that this difficulty made him a better artist.
40…………………….. was an important way to escape the difficulties of
Michelangelo’s life. Though his writings never made much of an artistic impact, they do
offer a window into his tortured genius.
158
Test 5 Answer Key

Listening Section
1B 22 tariff
2-3 E, F (any order) 23 domestic manufacturers
4 Edgbaston 24 profit(s)
5 B15 2RU 25 many…few
6 postage voucher 26 competition
7 0121 496 0633 27 media
8B 28 governments
9 ADE (any order) 29 B
10 B 30 C
11 Beyond the Lens 31 B
12 C 32 A
13 B 33 David
14 A 34 17
15 B 35 popes…architects
16 AC (any order) 36 Rome
17 F 37 [bronze] statue
18 A 38 conditions
19 B 39 creativity
20 C 40 poetry
21 3,000
LISTENING TEST-157
78
Test 6
LISTENING
Questions 1-5
Example Answer
Office of application Town Councillor
Town Councillor Application Form
Name Walter 1………….
Address 2…………Shaftebury Lane
City Plymouth
Date of Birth 3………..
Phone Number 4………..
National Insurance Number 5………..

Test 6 79
Questions 6-7
Date Time Location
Second Debate 6…………… 7…………… Ashford Street
Questions 8-9
8 What is the campaign spending limit?
£_______________
9 How much is the registration fee?
£_______________
Question 10
What are three ways of paying the registration fee mentioned in the recording?
A Direct debit
B Cheque by post
C Credit in person
D Cash by post
E Credit over the phone
F Cheque over the phone
80
Question 11
11 Who pays the salaries of the workers in the recording?
_______________________________
Questions 12-14
Current Year Change from Previous Year
Sales 12…….. Up 50%
Downloads Not given Constant
Conversion/Purchase Rate Not given Up 13……..%
Complaint Rate 1.5% Down 14……..%

Test 6 81
Questions 15-16
15 What point do the two investors disagree on?
A Ways to increase conversion rate

B How to convince investors to increase funding
C Getting the complaint rate as low as possible
16 What is of primary importance, according to the employees?
A Maximizing the value of the investors’ investment

B Increasing the funding of their company to hire new people
C Convincing the company to increase downloads and raise the conversion rate
Questions 17-20
Complete the summary.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer
The employees are requesting a 20% 17……… in funding from the investors. This will
allow the company to hire two additional 18………, who will allow the company to
broaden their catalogue of apps. They would also like to hire a 19……….., who would be
in charge of finding new areas for development. Finally, the team wants a pay raise,
pegged to the rate of 20………….
82
Questions 21-24
21 How many books has the guest written?
A1
B2
C3
22 What description does the guest give his book’s thesis?
A A position
B Radical
C Intention theory
23 Which statement best describes the intention theory of art?
A The author creates an artwork’s meaning

B The meaning comes from the viewer
C There is no meaning outside of the viewer’s intention
24 What is the biggest problem with the intention theory?
A We do not have access to the mind of the artist

B The intention is not our own so we cannot discern it
C It lacks grounding
Questions 25-26
25 According to the host, one of the main goals in art critique is to understand a
painting’s
_____________________, and the intention theory seems best equipped for this task.
26 The guest responds that art is not _____________________ what we want it to be, but
that we must also participate in critique and interpretation.
Test 6 83
Questions 27-29
Complete the table. Answer “right” or “wrong” for each question.
Subjective Meaning
Situation Intention theory
theory
Critic thinks critically about

Critic is 27………..
an artwork and judges it to Critic is right
have no meaning
Critic does not think critically

Critic is 28………..
about an artwork and judges it Critic is wrong
to have no meaning
Critic understands the Critic is 29………..

Critic is right
author’s meaning
Question 30
An art critic is viewing a painting for the first time, and wants to critique it using the
subjective meaning theory. Determine whether the critic has satisfied the constraints of
the theory with regard to his critique of the painting.
Write the correct letter, A or B, next to question 30.
A The critic has satisfied the demands of the theory

B The critic has not satisfied the demands of the theory
30 The critic looks at the painting for a moment, and concludes from his initial
impression that the painting lacks aesthetic value.
______________________
84
Questions 31-32
31 What phenomenon created the first roads?
__________________
32 Though roads were necessary for the transportation of many goods, what was a much
more practical thoroughfare for the transport of goods in ancient times?
__________________
33 Which of these roads total approximately 75,000 kilometres?
I The United States Interstate System

II The Ancient Egyptian road network
III The Ancient Roman road network
IV The Silk Road
A I, III
B I, II, III, IV
C I, III, IV
Questions 34-35
What were two benefits of the Roman system of roads?
A Economic prosperity for the city of Rome

B Increased mobility of Roman armies
C Rapid technological advances
D The importation of luxury goods from China
E Broad economic prosperity for the empire
Test 6 85
Questions 36-40
Choose your answers from the box and write the letters A-D next to questions 36-40.
A Applies to ancient roads

B Applies to the subway systems
C Applies to future transportation
D Applies to all of the above
36 Increases economic activity ……
37 Responsible for the growth of modern cities ……
38 Used for military transportation ……
39 Moves human capital ……
40 Will move humans at unprecedented speeds around the world ……
Test 6 Key 181
Test 6 Answer Key

Listening Section
1 Colchester 21 B
2 23 22 B
3 11th December, 1979 23 A
4 01752 667 835 24 A
5 WC 285 698 33 25 meaning
6 28th August 26 merely
7 6:00 [pm] 27 wrong
8 2000 28 wrong
9 50 29 right
10 BCE (any order) 30 B
11 investors 31 animal grazing
12 586,000 [units] 32 rivers
13 50 33 A
14 1 34-35 BE (any order)
15 C 36 D
16 A 37 B
17 increase 38 A
18 developers 39 B
19 market analyst 40 C
20 inflation
LISTENING TEST-158
Buyer: rama rao samayam (ramu331@gmail.com)
Transaction ID: 2co-206399354573
IELTS 5 Practice Tests, General Set 1 TEST 1 LISTENING
PRACTICE TEST 1
Download audio recordings for the test here:
LISTENING
http://www.ielts-blog.com/ielts-practice-tests-downloads/
Questions 1 – 5
Complete Angela’s lost property form below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER from the listening for each answer.
Central Cinemas
Lost Property Form
Example Answer
For the attention of: Mr. Smith (responsible for lost property)
Customer’s Name: Peter (1) ________
Address: (2) ________ Winchester Road

Alton
Postcode: (3) ________
Telephone: Mobile: 01743 062 496
Film Watched: Spiderman
Film Start Time: (4) ________
Seat (if known): (5) ________
Page 7
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TEST 1 LISTENING IELTS 5 Practice Tests, General Set 1
Questions 6 – 10
Choose FIVE letters, A - K.
What FIVE items does Peter’s wallet contain?
A Some business cards
B Some money
C A debit card
D A note of PIN numbers for cards
E Company identification
F Company photocopy card
G A cinema ticket
H A theatre ticket
I A hotel card key
J A library card
K A health insurance card
L A passport
Page 8
SECTION 2 Questions 11 - 20
Questions 11 – 15
Below is a plan of the conference reception room with 11 locations marked (A - K). Questions 11 -
15 list 5 locations in and next to the conference reception room. Match the locations in questions
11 - 15 with the correct locations on the map and write the correct letter (A - K) next to questions
11 - 15.
Question 11 Catering Desk ____________
Question 12 Registration Desk ____________
Question 13 Accommodation Desk ____________
Question 14 Lancaster Hall ____________
Question 15 Kensington Hall ____________
Page 9
Questions 16 – 20
Answer the questions below. Use NO MORE THAN THREE WORDS AND/OR A NUMBER from
the listening for each answer.
16 What food will be available on the tables in the mornings before the first speeches?
17 On what floor is the conference centre’s restaurant?
18 How many choices of main course will there be at lunch for vegans?
19 Where will tea be served if the weather is good?
20 Where will Linda be found at lunch times?
Page 10
Questions 21 – 25
Complete the notes below. Use NO MORE THAN THREE WORDS AND/OR A NUMBER from the
listening for each answer.
Coastal Erosion Course
Locations
Australia: Almost 36,000 km of coast with approx. (21) _____ made of sand. A lot of the
course is focused here.
California: The Pacific threatens (22) _____ on the coastline here.
West Africa: Human factors - such as sand and gravel removal, and construction of ports,
harbours and jetties (with dredging).
Natural factors - waves, tide, sea currents + winds ((23) _____ could affect these as well).
Others: UK, Louisiana and Hawaii.
Field Trips
Only in Australia. The main trip is to the Gold Coast and various (24) _____ there. Some trips
are (25) _____. Lots of work and fun!
Page 11
Questions 26 – 30
Write NO MORE THAN TWO WORDS from the listening for each answer.
Type of Number Focus Weighting

Assessment
Essays 6 Different areas of the course. 35%

Causes, (26) _____ and reactions.
Project 1 Students’ choice - most choose an Australia 50%

topic.
Mostly (27) _____ choose an overseas topic.
Exam 1 (28) _____ long. Good knowledge of whole 15%

course expected.
* Only the (29) _____ can be re-done. Students are carefully selected and the (30) _____ try
and spot students under-performing and help them.
Page 12
Questions 31 and 32
Write NO MORE THAN THREE WORDS from the listening for each answer.
Penguins
Description Flightless, but excellent swimmers. Body, feet, tail and flippers all aid
swimming. Feathers are waterproof with woolly down and (31)________
underneath to keep them warm.
Food Small fish + krill.
Predators Leopard seals + (32) _______ in the sea; skuas and sheathbills on land.
Classification Debated - 17 - 20 species of penguins. 4 species live on and around the
Antarctic continent; the others in sub-Antarctic regions.
Questions 33 – 35
33 The breeding sites for emperor penguins
A must be close to the sea.

B must be close to feeding grounds.
C must be on stable ice.
34 The egg of the emperor penguin
A is protected during incubation by the father.

B is protected during incubation by the mother.
C is protected on the feet of both the mother and the father.
35 The reason for the decline in numbers of emperor penguins at Pointe Géologie is
A due to the loss of ice there.

B unknown.
C due to warmer temperatures.
Page 13

Questions 36 – 40
Complete the summary below on the threats to emperor penguins.
Write NO MORE THAN THREE WORDS AND/OR A NUMBER from the listening for each answer.
Threats to Emperor Penguins
The leopard seal is the principal predator of the emperor penguin, but birds can also eat
eggs and young chicks, and (36) __________ reduces the emperor penguin’s food source.
A less than (37) __________ upward change in temperature can cause changes in the Antarctic
ice and could hinder 40 per cent of emperor penguins’ attempts to find suitable
(38) __________. The changes could cause a 20 per cent reduction in emperor penguin
numbers.
Too much ice - greater distances to and from the sea to get food for the young and male.
Too little ice - (39) __________ can break up.
It’s hoped that emperor penguins may adapt.
King penguins could displace emperor penguins, as they have a longer breeding season and
survive better with less (40) __________.
Page 14
IELTS 15 Practice Tests, General Sets 1+2+3 ANSWERS

LISTENING ANSWERS
/ indicates an alternative answer ( ) indicates an optional answer
TEST 1 TEST 2 TEST 3 TEST 4 TEST 5

1. Simpson 1. May 1. 1982 1. Easton 1. Williams
2. 13 2. Truman 2. 30 2. 30 2. 43
3. W12 7RT 3. 6 p.m. 3. Wright 3. October 3. 1994
4. 7.30 (p.m.) 4. (Horse) riding 4. 981 342 4. hotels.com 4. primrose
5. F23 5. 30 (people) 5. Direct debit 5. Commission 5. 05482
6. B* 6. 7 p.m. 6. 2 gigabytes/GB 6. 13 6. A
7. C* 7. $6 7. SIM (card) 7. sea view 7. C
8. E* 8. $5 8. 30 8. 2,000 8. C
9. G* 9. $400 9. 45 9. deposit 9. B
10. K* 10. $100 10. link 10. Breakfast 10. B
11. J 11. L 11. A* 11. 1924 11. (Level) 3
12. F 12. S 12. E* 12. 25 12. (Level) 4
13. B 13. F 13. I* 13. (health and) safety 13. (Level) 7
14. E 14. R 14. K* 14. ingredients 14. (Level) 2
15. C 15. A 15. O* 15. Wrapping 15. (Level) 1
16. (Some) fruit 16. C 16. residents 16. (Short) lecture 16. 10 (p.m.)
17. (The) 2nd (floor) 17. C* 17. 5-minute 17. (Tour) guide 17. (The) rooftop bar
18. 1 18. D* 18. 4 18. 10 18. (The hotel) manager
19. (On) (the) terrace 19. F* 19. (warming-up) 19. 13 19. (At the) reception
exercises
20. (In) (the) restaurant 20. G* 20. (the) (bus) driver 20. wheelchair 20. (By) the pool
21. 50% 21. farmers 21. C 21. periods 21. (town) council
22. cliff formations 22. field 22. C 22. specialisation 22. car park
23. global warming 23. growth (rates) 23. B 23. essays 23. (income) forecasts
24. hotspots / hot spots 24. acidity 24. A 24. reading 24. (protection)
building/protection
25. overnight 25. season 25. B 25. projects 25. road access
26. consequences 26. hard copy 26. land owner 26. B* 26. A
27. foreign students 27. 30th April 27. (family) group/family 27. D* 27. D
28. 2 hours 28. 2000 28. (forest) rangers 28. F* 28. B
29. exam 29. (the) appendices 29. (big) paths 29. C 29. A
30. (course) tutors 30. graduate 30. secret 30. B 30. B
31. (a) fat (layer) 31. A 31. 10,000 31. natural dip 31. China
32. (killer) whales 32. C 32. (particular) equipment 32. clay 32. trading routes
33. C 33. C 33. by-catch 33. (The) saturation level 33. tax
34. A 34. B 34. (commercial) (fishing) 34. (A) (natural) spring 34. alcohol
companies
35. B 35. A 35. B 35. ecosystems 35. 6%
36. overfishing 36. (personality) 36. A 36. urbanisation 36. Russia
characteristics
37. 2 degrees (Celsius) 37. variance 37. C 37. evaporates 37. India
38. nesting areas 38. guidance 38. 91 38. tap (system) 38. moisture
39. breeding platforms 39. (special) shorthand 39. ecosystems 39. tanks 39. cells
40. food (availability) 40. nervous 40. economies 40. balance of payments 40. auctions
Note: Answers for qu. 6, 7, Note: Answers for qu. 17, Note: Answers for qu. 11, Note: Answers for qu. 26,
8, 9 and 10 can be written 18, 19 and 20 can be 12, 13, 14 and 15 can be 27, and 28 can be written
in any order written in any order written in any order in any order
Page 341
LISTENING TEST-159
PRACTICE TEST 2
LISTENING http://www.ielts-blog.com/ielts-practice-tests-downloads/
Questions 1 – 5
Example Answer
What occasion does Katherine wish to celebrate? Birthday
1 In what month is Katherine’s birthday?
2 What is Katherine’s last name?
3 At what time would Katherine like the party to start?
4 What activity is not available on the chosen date?
5 How many people will Katherine invite to the party?
Page 30
Questions 6 – 10
Complete the information sheet and price list for John’s outdoor center below.
Use NO MORE THAN THREE WORDS AND/OR A NUMBER from the listening for each answer.
John’s Ranch
Opening Times: Monday – Friday 7 a.m. – 8 p.m.

Saturday & Sunday 8:30 a.m. - (6) ____________
Price List
Activities Bonfire $15

Boat Tour (7) ____________ per person
Cycling Tour $8 per person
Hiking Tour $25 per person
Baking (15 people max) (8) ____________ per person
Food & Drinks Lamb on a Spit $35

Small Buffet $200
Large Buffet (9) ____________
Staying Overnight Camping with Tents $40 per tent (4 people per tent)
Tipi $80 per tipi (20 people per tipi)
Tree House (10) __________ (20 people)
Page 31
Questions 11 – 14
Below there is a map of the town of Barton with the locations of features of interest (A - T) of
Sharon’s walking tour marked on it. Match the locations in questions 11 - 14 with the correct
locations on the map and write the correct letter (A - T) next to questions 11 - 14.
Question 11 Town Museum ____________
Question 12 Main Town Mosque ____________
Question 13 War Memorial Fountain ____________
Question 14 Barton Shopping Centre ____________
Page 32

Questions 15 and 16
15 For how long does Sharon estimate her walking tour of the town will last?
A 2½ hours
B 2 hours + 20 minutes
C 3 hours
16 How much does Sharon charge for her walking tour of the town?
A 20 pounds
B 5 pounds
C Nothing
Questions 17 – 20
Choose FOUR letters, A - H.
What FOUR things does Sharon say people can do that evening in Barton?
A Watching live music
B Watching live football
C Watching films
D Going on a tour of the town’s theatre
E Watching a play at the town’s theatre
F Taking part in a quiz
G Watching some theatre performed in the town square
H Watching tennis on television
Page 33
Questions 21 – 25
Students’ Agriculture Project Progress

Student Project Notes
Steve How parasites affect the growth * Steve interacted with (21) _________ to
rates of potatoes. gather his data.
* Steve had to rent a (22) _________ himself to
gather data on growth with parasites.
* Steve sold his potatoes and made a profit.
Simone A study of (23) _________ for different * Simone used a university greenhouse to
tomato varieties. use for growing the tomatoes.
Robert Initially wanted to examine how the * The apple project had better success due
(24) _________ of soil affects plant to the later (25) _________.
growth, but due to a late start he * Robert visited many apple growers near his
switched to the growing techniques parents’ house.
used by apple farmers.
Questions 26 – 30
Complete the sentences in the notes below.
Projects MUST be submitted as a (26) _____ to Professor Evans by the 28th February and by
email to Mrs. Roberts by the (27) _____. Mrs. Roberts’ email address is in the course literature,
website and on the dept. noticeboard.
Word limit is increased this year by (28) _____ words (now 10,000, not including (29) _____).
Prof. Evans’ advice should stop projects from failing, but if they aren’t good enough, the failing
student will not (30) _____. The project can be redone (or a new one done) the next year.
Page 34
Questions 31 – 35
31 The Rorschach Test was initially based on
A how schizophrenics see things differently.

B schizophrenics self-analysis of themselves.
C observation of the schizophrenic child of a well-known psychologist.
32 The Rorschach Test uses
A a unique method in how it assesses people.

B a common method to assess people.
C a method that is nowadays very infrequently administered to assess people.
33 The Rorschach ink blots are
A first shown to subjects the day before the test.

B first shown to subjects an hour before the test.
C not supposed to be ever made public before the test.
34 The accuracy of the Rorschach Test
A has been demonstrated through careful experimentation.

B is now largely discredited.
C is widely used in the United States.
35 Interpretation of the Rorschach Test’s results
A is still disputed among psychologists and psychiatrists using the test.

B is now universally done using the Exner Comprehensive System.
C are often confirmed using modern personality tests.
Page 35
Questions 36 – 40
Use NO MORE THAN TWO WORDS from the listening for each answer.
36 In the Exner Comprehensive System, the structural summary results are meant to
demonstrate _______________ associated with the different responses given.
37 The rigidity of method used when delivering the Rorschach Test is supposed to keep
_______________ in results to a minimum.
38 The person delivering the Rorschach Test will rarely provide any _______________ to
the test taker.
39 Nowadays, the tests are recorded, but in the past, a particular _______________ was
created for people to write notes during the Rorschach Test.
40 Efforts are made to stop test takers becoming _______________ or distracted, as this
can create unreliable results.
Page 36

LISTENING ANSWERS

2. 13 2. Truman 2. 30 2. 30 2. 43
8. E* 8. $5 8. 30 8. 2,000 8. C
9. G* 9. $400 9. 45 9. deposit 9. B
11. J 11. L 11. A* 11. 1924 11. (Level) 3
12. F 12. S 12. E* 12. 25 12. (Level) 4
exercises
building/protection
companies
35. B 35. A 35. B 35. ecosystems 35. 6%
characteristics
Page 341
LISTENING TEST-160
PRACTICE TEST 3
Questions 1 – 5
Complete Tom’s Existing Customer Enquiry Form below.
Existing Customer Enquiry Form
Example Answer
Contract Number: TR349573
Date of Birth: 12th March (1) ________
Zip Code: 85823
House Number: (2) ________
Customer’s Name: Jennifer (3) ________
Home Telephone: 01934 (4) ________
Monthly Bill Paid By: (5) ________
Page 51
Questions 6 – 10
Complete Jennifer’s notes below.
Use NO MORE THAN TWO WORDS AND/OR A NUMBER from the listening for each answer.
Tom, the sales guy at R&N Mobile, said I would not get the extra (6) ________ of internet that
I wanted, but he was able to issue a new contract, as the (7) ________ had not been activated
yet. The new deal has no extra costs and also gives access to the fast TFR Network.
I can still terminate the contract as long as I do it (8) ________ days in advance. The price of
US$(9) ________ per month has not changed.
If I want to get a new cell phone, I can order one on the website - Tom will send me the
(10) ________ to the online store by email. I had to sign to reauthorize my payment.
Page 52
Questions 11 – 15
Choose FIVE letters, A - O.
Which of the following can be found in the Johnson Building?
A Central coffee bar
B The pizzeria
C The French bistro
D Asian street café
E The main reception
F The finance office
G The maintenance team office
H The cinema
I The first aid centre
J The doctor’s surgery
K The Fitness Area
L The saunas
M The steam rooms
N The main swimming pool
O The Internet café
Page 53
Questions 16 – 20
Activity Time Notes

Water Park Complex 9 a.m. - 6 p.m. £10 public.
Reserved for holiday park (16) _________
from 9 a.m. to 12 noon.
Mini-golf 9 a.m. - 6 p.m. All equipment supplied; groups play at
(17) _________ intervals. No cost.
Jogging 8 a.m. or 5 p.m. Morning jog easier - flat + (18) _________ km
approx. in length.
Afternoon jog harder - hillier + 6 km in length.
Both runs begin with gentle (19) _________
and finish with stretching.
Levington Excursion Minibus departs park Costs £2; buy at reception or from
at 1 p.m. + departs (20) _________; book early to avoid
Levington at 5 p.m. disappointment
Page 54
Questions 21 – 25
21 What is the subject of Professor Norris’ seminar next week?
A History
B China
C The students’ next essay
22 What is Alex’s course about?`
A How wild boar were re-introduced in the UK

B How animals breed in different environments
C How foreign species of animal affect environments
23 What was most responsible for reducing the numbers of UK wild boar until they totally
disappeared in the thirteenth century?
A Disease
B Too much hunting
C A royal order for their extermination
24 What was the main problem with farming wild boar in the UK in the 1970s?
A It did not make much money

B The animals kept escaping
C Hunters killed the animals
25 Why is the number of boar now probably more than 800?
A More and more boar have escaped from farms

B The escaped and released boar have bred
C The Forestry Commission has released more boar to ensure healthy bloodlines
Page 55

Questions 26 – 30
Complete the summary below on the wild boars of the Forest of Dean.
The Wild Boars of the Forest of Dean
The wild boars of the Forest of Dean are now officially wild animals and the local
(26) __________ is responsible for them.
Many locals say the high numbers of boars is not a problem. It’s reported that the
(27) __________ will move the young away when they meet humans. Males are more
aggressive, but only dogs have been chased.
The Forestry Commission now regularly kills boars to control numbers, but animal
rights activists attempt to disrupt the (28) __________ doing this.
The forest cannot be closed on cull days and activists patrol the (29) __________
where they know the culls take place to protect the animals. The forest rangers are
upset, saying the boars create an imbalance in the forest. The rangers now try and
kill the wild boars on (30) __________ dates.
Page 56
Questions 31 – 34
The New Zealand’s Exclusive Economic Zone (EEZ)
New Zealand’s EEZ is 5th largest in the world - covers approx. 3.9 million km².
New Zealand’s EEZ’s depth can be up to (31) _____ metres.
Underwater landscape of New Zealand’s EEZ includes mountains, valleys, geysers +

mudflats. Much marine life grows there.
Fishing can damage sea life, especially with bottom trawl or dredge equipment.
Factors include: Type of seabed habitat
The (32) _____ used
Bottom-Trawling
Possibly the most destructive fishing type. Involves large nets being dragged over sea
floor that take everything.
The unwanted species taken (called the (33) _____) are thrown back in sea, often dead
or dying. This can be up to 90% of each trawl.
Conservationists claim sea floor life takes a long time to recover, if at all. This is
disputed by (34) _____.
Page 57

Questions 35 – 37
35 Part of New Zealand’s fisheries management program is likened to
A similar initiatives in other countries.

B similar initiatives on land.
C similar initiatives that were not implemented in the past.
36 Most current BPA seabeds
A have never had trawlers operating there.

B have been carefully charted by the New Zealand Ministry of Fisheries.
C have been damaged by previous fishing.
37 Charted hydrothermal vents
A are difficult to locate for protection purposes.

B are key targets for the fishing industry.
C are closed to all fishing.
Questions 38 – 40
38 It’s claimed that more than _______________ per cent of the New Zealand EEZ has
never been subject to bottom trawling.
39 Conservation critics of the New Zealand government claim that not all vulnerable
_______________ are protected.
40 The work of industrial trawlers also affects the _______________ of smaller

communities, as the catches of their fishermen also suffer.
Page 58

LISTENING ANSWERS

2. 13 2. Truman 2. 30 2. 30 2. 43
8. E* 8. $5 8. 30 8. 2,000 8. C
9. G* 9. $400 9. 45 9. deposit 9. B
11. J 11. L 11. A* 11. 1924 11. (Level) 3
12. F 12. S 12. E* 12. 25 12. (Level) 4
exercises
building/protection
companies
35. B 35. A 35. B 35. ecosystems 35. 6%
characteristics
Page 341
LISTENING TEST-161
PRACTICE TEST 4
Questions 1 – 5
Complete Jake’s reservation change form below.
The Sutherland Hotel

Reservation Change Form
Example Answer
Reservation Number EZT 486 (eg) 978
Customer’s Name: Mrs. Jane (1) ________
Address: (2) ________ Richmond Rise

Birkdale
Auckland
Postcode: 0626
Date of Birth: 14th (3) ________ 1985
Reservation Website Used: (4) ________
(5) ________ not charged by the website!
Page 73
Questions 6 – 10
Complete Jake’s summary email confirming the change in hotel reservation.
Write NO MORE THAN THREE WORDS AND/OR SOME NUMBERS for each answer.
Re: your reservation change
Dear Madam,
Thanks for your call. I have made the change you requested to your booking
and I have summarised the information below:
The two adults in the booking have not changed. Two children have been
added: Mark ((6) ________ years) + Max (eight years). The boys will have a twin
room with no (7) ________. Original booking from Friday 22nd May - Wednesday
27th May. New booking from Saturday 23rd May - Wednesday 27th May.
Price changes: Adult booking 1 day fewer. Boys: Mark is charged the full rate;
Max is charged the child rate. Old price NZ$1200; new price NZ$(8) ________.
The booking is held by a VISA card with the last four numbers 8537. Previous
(9) ________ paid does not need to be increased.
(10) ________ is included for all guests in the booking.
Best wishes,
Jake
Page 74
Questions 11 and 12
11 When was the chocolate factory built?
12 How many full-time employees work at the factory?
Questions 13 – 15
Complete the flow chart describing the tour of the chocolate factory.
Use NO MORE THAN THREE WORDS from the listening for each answer.
Page 75
Questions 16 – 20
Complete the notes below on the second part of the talk on the tour of the chocolate factory. Use
NO MORE THAN TWO WORDS AND/OR A NUMBER from the listening for each answer.
Return to admin. area after the manufacturing tour:
* a film on the history of chocolate

* a (16) __________ on the company’s marketing + sales strategies
Tasting
The (17) __________ will help you choose from all our products; (don’t eat too
much - especially children)
Administration
Individuals and Small Groups
One tour in morning starting at (18) __________ a.m.; one tour in afternoon
starting at 2 p.m.
Adults - $13
Senior citizens - $9
Children - $6
Larger and School Tours
Adults - $ (19) __________

Senior citizens - $9
Children - $4 (accompanying school staff free)
(these tours can be at any time, but must be booked in advance)
* All guides have police screening for working with children

* Free parking for cars and coaches
* Complete (20) __________ access
* Guide dogs welcome (but not in the manufacturing areas)
Page 76
Questions 21 – 25
Complete the tables below on Tina and Edward’s course change situations.
Tina
Year 1 Subjects Main Subject Now New Main Subject Wanted
History History Linguistics
French
Linguistics
Notes
Misses linguistics in her 2nd year. Liked history, but finds she has to study too many
(21) __________ she doesn’t want to. Even with 3rd year (22) __________, she will still have too
many compulsory things to study.
Edward
Year 1 Subjects Main Subject Now New Main Subject Wanted
History History Earth Sciences
English
Earth Sciences
Notes
Studied Earth Sciences in year 1, as he wanted something different; had no problem in the 1st
year. Likes History and English, but finds he has too many (23) __________ in these subjects. Did
additional summer (24) __________ and discussed it with his family. In Earth Sciences, students
are assessed by smaller assignments, (25) __________ and shorter exams.
Page 77
Questions 26 – 28
Choose THREE letters, A - F.
Which THREE people need to sign Edward’s form so that he can change subject?
A Professor Holden
B Doctor Flynn
C Mr Thomas
D Professor Atkins
E Mr Morton
F Miss Morgan
G Professor Evans
Questions 29 and 30.
29 Other than taking the forms to the registrar’s office, Professor Holden says that the only
other way to get the forms to the registrar’s office is
A to give the completed forms to him.

B to email the completed forms.
C to post their completed forms.
30 The registrar’s office is found
A on the third floor of the offices above the post office.

B on the third floor of the administrative building opposite the post office.
C on the second floor of the administrative building opposite the post office.
Page 78
Questions 31 – 34
Complete the notes and diagram related to the Great Artesian Basin below.
The Formation of the Great Artesian Basin
Gondwana, a land mass created in the Triassic age, had a (31) _____________ in its north west
corner. Due to great movement of the earth over the next 100 million years, the ocean level
rose and fell. The natural dip filled with water, which left deposits of
(32) _____________ that created the impermeable stone strata that would hold the Great
Artesian Basin’s water reservoir.
Page 79
Questions 35 – 40
Complete the notes below. Use NO MORE THAN THREE WORDS from the listening for each
answer.
* It’s estimated 65,000,000,000 megalitres are in the Great Artesian Basin.

* It brings life to arid areas in Australia - various flora and fauna survive in these
unique (35) __________.
* Water also gets into river systems helping them flow in dry times.
* Man-made bore holes create artesian wells - these support agriculture and (36) __________.
* Modern usage of the Great Artesian Basin has caused problems:

Some wells and sources are dry.
Some bore holes can’t be turned off - wastes water and supports weeds + feral animals.
95% of water from these running bore holes (37) __________ or soaks away.
Many old bore holes badly made - water escapes.
* New strategy created to manage the water:

Capping - putting lids on bores (water accessed by using a (38) __________).
Piping - replaces channels / drains; water goes to (39) __________ preventing wastage.
* Strategy to protect water from the Great Artesian Basin is vital to all of Australia. If water from
the Great Artesian Basin is lost...
... 70 towns would disappear.
... AUS$1 billion would be lost from the beef, wool and sheep industries.
... the effect on Australia’s food production system would mean that more food would
have to be imported (this would affect Australia’s (40) __________ and whole economy).
Page 80

LISTENING ANSWERS

2. 13 2. Truman 2. 30 2. 30 2. 43
8. E* 8. $5 8. 30 8. 2,000 8. C
9. G* 9. $400 9. 45 9. deposit 9. B
11. J 11. L 11. A* 11. 1924 11. (Level) 3
12. F 12. S 12. E* 12. 25 12. (Level) 4
exercises
building/protection
companies
35. B 35. A 35. B 35. ecosystems 35. 6%
characteristics
Page 341
LISTENING TEST-162
PRACTICE TEST 5
Questions 1 – 5
Complete Roger’s customer form below.
Southern Trains
Special Ticket Form
Example Answer
Type of Ticket: Season
Customer’s Name: Sandra (1) ________
Address: (2) ________ Andover Way

Stanton
ST6 3ED
Date of Birth: 8th October (3) ________
Previous Ticket: YES / NO
Email Address: sandra@(4) ________.com
Telephone: Home: n/a

Work: n/a
Cell: (5) ________ 495 712
Page 97

Questions 6 – 10
Circle the correct letters A - C.
6 For what journey will Sandra use her season ticket?
A Stanton to Bexington
B Stanton to Petersfield
C Stanton to Amberton
7 What type of ticket options does Sandra choose?
A Off-peak with weekends

B Peak with weekends
C Peak without weekends
8 What class of season ticket does Sandra choose?
A First class
B Second class
C Variable class
9 What is the monthly price of Sandra’s season ticket?
A $98
B $158.40
C $172
10 From which platform will Sandra’s trains leave?
A 4
B 7
C 6
Page 98
Questions 11 – 15
Match the correct level at the Paradise Hotel with the needs given in questions 11 - 15.
Level 1 Level 2 Level 3 Level 4

Level 5 Level 6 Level 7
11 A guest wants to see the concierge.
12 A guest wants to go to room 412.
13 A guest wants to go to the beach.
14 A guest wants to eat at the seafood restaurant.
15 A guest wants to do a yoga class.
Questions 16 – 20
16 When will Monday’s entertainment evening end?
17 Where will the quiz be held?
18 Who will sing the first song at the karaoke night?
19 Where can people book a table for the jazz night?
20 Where will live music be playing on Saturday and Sunday evenings?
Page 99
Questions 21 and 22
Complete the table below on the advantages and disadvantages of the cigarette factory site.
Location Advantages Disadvantages

Cigarette factory in town Convenient No room for a (22) ________
centre Possible grants from High site cost
the (21) ________
Questions 23 – 25
23 The financial part of the students’ project includes detailing start-up costs and ten years
of _______________.
24 Tony points out that lots of _______________ work would be required to shelter the field
survey site from flooding.
25 Because there is always a lot of people travelling to the airport, there is lots of
_______________ already in place.
Page 100
Questions 26 – 29
Who will do each of the following jobs?
A Alison
B Tony
C Sophie
D Greg
Write the correct letter, A, B, C or D on your answer sheet.
26 Obtain permission to be on the land they want to survey
27 Search for other development plans on the land they want to survey
28 Text the postcode of the land they want to survey
29 Check that the equipment is free
Question 30
30 How did Tony get the money with which he will pay the deposit?
A A bank loan
B Some work he did
C Borrowed it from his parents
Page 101
Questions 31 – 34
Complete the table below on events related to tea mentioned in the listening.
Time Frame Events

200 B.C. First records of tea drunk in (31) ________
Latter ½ of the 16th century Tea mentioned as a drink for Europeans
Last years of the 16th century Dutch import tea to Europe commercially as
they take over Portuguese (32) ________
The seventeenth century British adopted tea
1689 First (33) ________ on tea in leaf form
The eighteenth century Debate over whether tea is healthy or not
The mid - nineteenth century Temperance movement recommended tea as
an alternative to (34) ________
1964 Tax on tea is abolished
Questions 35 – 37
Label the pie chart below on world tea consumption. Use NO MORE THAN THREE WORDS
AND/OR A NUMBER from the listening for each answer.
Page 102
Questions 38 – 40
Complete the flow chart describing the process for making tea below. Use NO MORE THAN
THREE WORDS AND/OR A NUMBER from the listening for each answer.
Page 103

LISTENING ANSWERS

2. 13 2. Truman 2. 30 2. 30 2. 43
8. E* 8. $5 8. 30 8. 2,000 8. C
9. G* 9. $400 9. 45 9. deposit 9. B
11. J 11. L 11. A* 11. 1924 11. (Level) 3
12. F 12. S 12. E* 12. 25 12. (Level) 4
exercises
building/protection
companies
35. B 35. A 35. B 35. ecosystems 35. 6%
characteristics
Page 341
LISTENING TEST-163
PRACTICE TEST 6
LISTENING
Questions 1 – 5
Complete the house insurance claim form below.
Clover Insurance
Claim Form
Example Answer
Policy taken out: 8 months ago
Policy Holders' Names: 1 (1) ________ Hudson
2 Milly Hudson
Address: (2) ________ Battersea Avenue

Endford
Postcode: EN6 9GD
Policy Number: (3) ________
Type of Policy: (4) ________
Police Case Number: 315 166 (5) ________
Page 118

Questions 6 – 10
Choose FIVE letters, A - J.
What FIVE things from the list below will Mrs. Hudson claim on from her home insurance?
A A window
B A door
C The house locks
D Jewelry
E Silver tie pin
F Silver picture frame
G About 500 pounds cash
H A picture
I An antique table
J A porcelain vase
Page 119
Questions 11 – 15
Below is a map of the beach near the Seaview Hotel. There are 8 locations marked (A - H).
Questions 11 - 15 list 5 locations on and near the beach. Match the locations in questions 11 - 15
with the correct locations on the map and write the correct letter (A - H) next to questions 11 - 15.
Question 11 The lifeguards’ shed ____________
Question 12 Lifeguards’ flag ____________
Question 13 Rent a chair ____________
Question 14 The restaurant ____________
Question 15 Rent a kayak ____________
Page 120

Questions 16 – 20
16 When will Murder in the Library finish?
17 What is between the Playhouse Theatre and the Summer Showhouse?
18 Where does the speaker recommend to watch the firework display?
19 Where will the culinary festival be held?
20 How does the speaker advise the listeners to go to the Comedy Club?
Page 121
Questions 21 – 25
21 Richard said he wanted to study a language from outside _______________ before he

went to university.
22 The tennis club allowed Richard to work without a _______________.
23 Richard found the _______________ of Arabic very easy.
24 Richard found that he improved his spoken Arabic most in _______________ after work.
25 Richard said that the _______________ of some restaurants’ food was not so good.
Page 122

Questions 26 – 30
Complete Richard’s interview notes below.
Interview Notes
The two languages I will study at university will be (26) ___________ and French.
The teaching will consist of the following:
Year 1 * School-type lessons on grammar

* Seminars (6 - 10 people) to discuss set readings - focus on fluency
and (27) ___________
Year 2 * School-type lessons on grammar (more obscure/difficult areas)
* Seminars on literature and cultural topics
Year 3 * Spent in two countries; 5 months each
* Study at university or work
* What is studied at a foreign university must be an (28) ___________; the
university has a list
* Student can arrange work placements themselves or the university can use
its (29) ___________
Year 4 * No more lessons on grammar. Replaced by seminars on language points
(teachers and students can bring up topics)
* Lectures on literature
Year 4 also has the final exams:
Early May Oral exam (with native speaker teacher)
Early June Two (30) ___________ exams

A listening exam
Two literature exams (dependent on topics I choose)
Course grade calculated on exam performance, various course assignments and the third year
dissertation.
Page 123
Questions 31 – 38
Complete the table below on the development of the match as described in the listening.
INVENTOR DATE NOTES

The ability to make fire spread slowly around the world due to the natural constraints of rain
and wind; it’s also difficult to (31) ___________ fire.
The Chinese 5th - (32) ___________ Sulphur coated sticks developed and later
century AD used throughout China.
Hennig Brandt 2nd half of 17th century Explored the (33) ___________ of pure
phosphorus. Very useful for later inventors.
Jean Chancel 1805 Created the 1st match, but not like today’s.
Sticks tipped with chemicals dipped into
sulphuric acid to create fire. The fire
released (34) ___________ that could make
users sick. This method did not become
popular.
John Walker 1826 This method used (35) ___________ to ignite
the match in a fold of sandpaper.
1827 - 1829 Walker’s matches popularised, but lost
popularity and later banned because of
their (36) ___________.
Charles Sauria 1830’s Made the 1st match using white

phosphorus.
By 1850 Effective, but the match’s habit of
(37) ___________ led to their ban as well.
Johan Lundström The late 1840’s Used red phosphorus, but on the
(38) ___________, not the match, which was
healthier and safer.
By 1858 Lundström could manufacture 12 million

match boxes a year. Became the match
people use today.
Page 124

Questions 39 and 40
Label the image of gas release in Lundström’s safety match below.
Page 125
ANSWERS IELTS 15 Practice Tests, General Sets 1+2+3

Listening answers: / indicates an alternative answer ( ) indicates an optional answer
1. Colin 1. B 1. Melissa 1. Castle 1. 2
2. 15 2. C 2. 30 2. 30th/30 2. $1000 / a thousand
dollars
3. JU 731 3. B 3. cinema 3. Australia 3. (the) kitchen
4. Premium (policy) 4. A 4. 11,000 4. 443 4. (the) (garden’s)
maintenance
5. 462 5. A 5. 14 nights 5. 2 hours 5. 2 months’ rent
6. A* 6. B* 6. flights 6. scans 6. renovated
7. C* 7. D* 7. Lectures 7. train 7. deposit
8. D* 8. E* 8. (Travel) insurance 8. part-time/part time 8. living room
9. F* 9. G* 9. 9,000 9. (personal) relationships 9. (school) bus
10. H* 10. I* 10. (Swimming) pool 10. commission 10. Combined

11. C 11. vegetables 11. low income 11. 7000 11. E
12. G 12. export 12. hospitals 12. photo ID 12. J
13. B 13. competition 13. website 13. blood sample 13. B*
14. D 14. holiday (in Scotland) 14. 1/a dollar 14. email 14. C*
15. F 15. children 15. immigrant 15. 8 15. E*
16. 10 (p.m.) 16. C 16. B 16. public holidays 16. G
17. (A) garage 17. E 17. A 17. travel (risk) form 17. A
18. (On) (the) beach 18. A 18. C 18. (At) reception 18. C
19. (The) town centre 19. B 19. D 19. (The) (practice) manager 19. D
20. (A) taxi 20. D 20. G 20. (The) (practice) offices 20. F
21. Europe 21. B 21. oil prices 21. B 21. B
22. (work) permit 22. A 22. Citation(s) 22. A 22. F
23. grammar 23. C 23. (guidance) sheet 23. C 23. A
24. cafés/cafes 24. B 24. immigration 24. B 24. G
25. quality 25. C 25. revision 25. C 25. E
26. Arabic 26. N 26. A 26. F 26. A
27. vocabulary 27. K 27. B 27. H 27. A
28. approved programme / 28. C 28. B 28. I 28. B
approved program
29. contacts 29. (confirmation) letter 29. A 29. B 29. (a) (central) spring
30. translation 30. password 30. C 30. E 30. (the) ink (tank)
31. move 31. Social 31. D 31. condensation 31. B
32. 10th 32. Teenagers 32. C 32. cool 32. C
33. (flammable) properties 33. bones 33. F 33. formation (processes) 33. yields
34. (nasty) fumes 34. hyperactivity 34. E 34. (barren) hills 34. root systems
35. friction 35. sugar 35. A 35. medical purposes 35. nursery
36. danger 36. (low-fat) milk 36. obsolete 36. monopoly 36. saturation
37. self-lighting 37. machines 37. (physical) mark 37. copper 37. flooding
38. striking surface 38. moderation 38. framework 38. scientists 38. pest
39. (Harmless) charcoal 39. role models 39. equal treatment 39. (delicate) balance 39. availability
40. (Orange) flame 40. (careful) education 40. (legal) verification 40. growth (cycles) 40. drying
Note: Answers for qu. 6, 7, Note: Answers for qu. 6, Note: Answers for qu. 11,
8, 9 and 10 can be written 7, 8, 9 and 10 can be 12 and 13 can be written
in any order. written in any order. in any order.
Page 342
LISTENING TEST-164
PRACTICE TEST 7
Questions 1 – 5
Example
Pete went on holiday to

A the UK.
B the United States.
C Canada.
1 Pete missed his flight because

A he went to the wrong airport.
B he was caught in a traffic jam.
C the road to the airport was closed.
2 Pete managed to get a flight

A for free two days later.
B the next day, but not free of charge.
C for free the next day.
3 Pete’s airline paid for

A a hotel for the night.
B some food while he waited.
C a return taxi to his friend’s house.
4 Pete spent most of his flight

A talking.
B reading.
C sleeping.
5 Pete’s final problem in Toronto was that

A the airline lost his bags.
B he waited for hours in immigration.
C he had forgotten his warm coat.
Page 140

Questions 6 – 10
Choose FIVE letters, A - J.
What FIVE things from the list below did Pete do during his visit to Toronto?
A Pete went up the CN Tower
B Pete visited the Exhibition at Fort York
C Pete went to the Royal Ontario Museum
D Pete visited the Air and Space Museum
E Pete visited the Art Gallery of Toronto
F Pete watched a hockey game
G Pete visited the Hockey Hall of Fame
H Pete watched a football game
I Pete watched a baseball game
J Pete watched a basketball game
Page 141
Questions 11 – 15
Complete the summary of the first part of the talk on Sunnyside Farm.
A History of Sunnyside Farm
The start of the Open Day introductory talk is on the history of the Wilson
family at Sunnyside Farm. From around 1900, the farm was arable,
producing (11) _________ for the local area. After World War 1, the farm
took the unusual step of producing meat for (12) _________. The farm was
closed in World War 2, but re-opened afterwards. In the early 1970’s, the
farm produced milk. The switch to milk was a financial risk, but successful.
Around 10 years ago, the farm had too much (13) _________ from big
companies. Mr. and Mrs. Wilson switched to farm tourism, getting the idea
after a (14) _________. This project is mainly aimed at (15) _________.
Questions 16 – 20
Match the Sunnyside Farm activities (questions 16 - 20) with their locations (A - F).
Write the correct letter (A - F) next to questions 16 - 20.
ACTIVITY LOCATION
16 See museum of dairy farming A The East Barn

17 Milk cows B The South Field
18 Feed lambs C The Old Dairy
19 Watch sheepdogs in action D The North Field
20 See the future campsite location E The West Stable
F The West Field
Page 142
Questions 21 – 25
21 What was the main objection to Dominic’s training?
A The expense
B He would miss a meeting
C He would have to travel too far
22 When do Grace and Dominic arrange to meet?
A An hour before work on Monday

B After work on Friday
C Thursday morning
23 Why will Grace need her computer at her meeting with Dominic?
A To look at the new designs

B To view the model Dominic has made
C To have the sales forecasts on it
24 How will Dominic pay for his hotel?
A He will pay himself and claim the money back

B He will use the company credit card
C The company will give him cash in advance
25 How will Dominic travel to his training?
A By plane
B By car
C By train
Page 143

Questions 26 – 28
Below is a plan of the Green Bay Business Park with 15 locations marked (A - O).
Questions 26 - 28 list 3 locations in and next to the conference reception room.
Match the locations in questions 26 - 28 with the correct locations on the map and
write the correct letter (A - O) next to questions 26 - 28.
26 The GPS Center ______
27 Forward Thinking ______
28 Recycling Center ______
Page 144

Questions 29 and 30
29 Dominic only needs to take the _______________ with him to identify himself.
30 Forward Thinking will give Dominic a _______________ so that he can use the internet
during the training day.
Page 145
Questions 31 – 40
Childhood Obesity & Sugary Drinks
Over last 30 years, US obesity rates doubled for ages 2 to 5 and tripled for ages 6 to 11.
(31) _________ and environmental pressures often to blame. Sugary drinks that have no or very
small nutritional value are widely available. These drinks include soft drinks, sports drinks, fruit
drinks, flavoured teas and coffees, and energy drinks.
Sugary Drink Facts and Statistics

* American consumption of soda doubled over last 25 years.
* The average American drinks 1.6 cans of soda a day (makes 500 annually).
* (32) _________ drink even more soda than the average.
* Soda’s are 13% of teenage calorie intake.
* Soda has taken over from milk as most popular young person’s drink.
* Recent studies proves link between sweet drinks and teenage obesity (some studies have
conflicting results.
* Sweet drinks also encourage teeth problems and weak (33) _________.
Sugary Drinks and Caffeine
Sugary drinks can include around 10 grams of caffeine per ounce. The recommended dose for
children is well under 100 grams a day. Excess caffeine in children can lead to (34) _________, sleep
problems and agitation. It can also lead to high blood pressure and headaches.
Energy Drinks and Alcohol
Young people can mix alcohol and energy drinks. Leads to more alcohol drunk and very high
(35) _________ intake from the energy drinks and alcohol.
Possible Action
Replace sugary drinks with water or (36) _________.
Monitor children and ask schools to remove (37) _________ selling sugary drinks.
Observe (38) _________ when dealing with kids - no treats can lead to binge eating/drinking.
Parental (39) _________ important - children base their actions on their parents’ habits.
Conclusion
Parents should control their children’s sugary drink intake and without obsession. Children should
learn to love water and this will help their future health and weight. The answer therefore to
developing healthy behaviour in children willPage 146_________.
be (40)

2. 15 2. C 2. 30 2. 30th/30 2. $1000 / a thousand
dollars
maintenance

26. Arabic 26. N 26. A 26. F 26. A
27. vocabulary 27. K 27. B 27. H 27. A
approved program
Page 342
LISTENING TEST-165
PRACTICE TEST 8
Questions 1 – 5
Complete the Sunshine Tours customer details form below.
Sunshine Tours
Customer Details
Example Answer
Type of Holiday: Cruise
Customers’ Names: 1 Keith Waters Age: 32
2 (1) ________ Waters Age: (2) ________
(no children)
Interests & Hobbies: Travelling, swimming, jogging, (3) ________,

history, reading
Budget: $7000 - $(4) ________
Dates: 1st July - 16th July
Cruise Duration: At least (5) ________
Page 161

Questions 6 – 10
Complete Keith’s notes below.
Maria Cristina Sea Queen
Spanish boat Spanish boat
Starts in Barcelona Starts in Marseille
Cost - $10,500 (not including (6) ________) Length - 2½ week cruise
All food and drinks included Cost - $(9) ________ (including flights)
Inside cabin (upgrade to sea view for $800) Sea view cabin
On board cinema (different films every night) Food included, but not drinks (water free)
(7) ________ on destinations Cinema
Classes (ie. painting, cooking, art (10) ________ + gym

appreciation and others)
(8) ________ included
Page 162
Questions 11 – 15
Use NO MORE THAN TWO WORDS/AND OR A NUMBER from the listening for each answer.
11 The Read for All charity especially targets ____________ parents.
12 The Read for All charity mainly tries to contact parents at ____________.
13 Parents who want help with finding books can go to the Read for All charity’s centre or
visit their ____________.
14 The Read for All charity’s app costs ____________ to download to a smartphone.
15 ____________ families can also benefit the Read for All charity in terms of improving
English for the whole family.
Questions 16 – 18
16 The Read for All charity gets most of its operating funds from
A the government.
B one individual.
C the general public.
17 Jake suggests radio listeners can make a donation to the Read for All charity
A online.
B by dropping into one of the charity’s centres.
C by post.
18 The Read for All charity can sometimes pay
A a modest hourly rate for people who work for them.

B for some overnight accommodation if volunteers live far from a centre.
C for workers’ expenses if they provide a receipt.
Page 163

Questions 19 and 20
Below is a basic map used to show where the Read for All Charity’s offices are. The map has 12
locations marked A - L. Match the locations in questions 19 and 20 with the correct locations on
the map and write the correct letter (A - L) next to questions 19 and 20.
19 Cinema ______
20 Main Town Post Office ______
Page 164
Questions 21 – 25
Complete the table below on the essay status of two of Mr. Stevenson’s students.
Subject Problems Recommendations

AMY
World (21) ________ and (22) ________ of Check the (23) ________ on the
the car industry her sources department website
WILLIAM
Focus on the (25) ________ of
How (24) ________
his essay - going through the
affects employment in Written too much
essay and improving the style
Northern Territory
will cut many words
Page 165

Questions 26 – 30
26 Why was Anna delayed starting her essay this month?
A She was sick

B She had other work to prepare
C Her parents were visiting
27 Where does Mr. Stevenson recommend that Anna study?
A The library
B Mr. Stevenson’s dedicated study periods
C Quietly at home
28 What does Mr. Stevenson ask Anna to provide him with for an extension?
A A copy of the department rules

B A paper from her doctor
C An application form for the extension
29 What was Anna’s first possible topic to write about?
A Foreign investment helped by reduced tax deals offered by the Australian

government
B Australian taxes invested in overseas investment
C How foreign governments’ tax deals help Australian businesses invest overseas
30 What was Anna’s second possible topic to write about?
A The travel business in Australia and New Zealand

B Taxation issues between Australia and New Zealand
C A history of trade between Australia and New Zealand
Page 166
Questions 31 – 35
Match the person or people (questions 31 - 35) with their actions (A - G).
Write the correct letter (A - G) next to questions 31 - 35.
31 The Sumerians
32 The Roman Emperor Valentinian
33 Camilo Baldi
34 Jean Michon
35 Wilheim Preyer
A Stressed the importance of the link between handwriting and brain functions
B Was the first paid for his autograph
C Wrote the first signature in handwriting that we still have
D Used seals to identify ownership
E Started a school of graphology
F First wrote about the science that was to be called graphology
G Interpreted handwriting for the police
Page 167

Questions 36 – 40
Complete the summary of the development of the e-signature.
The Development of the e-signature
E-signatures have made the hand-written signature (36) __________.

Technologies such as the fax and the Internet created a need for contracts and
agreements to be signed without the presence of the signer. E-signatures did
not satisfy previous basic law requirements for hand-written signatures, as they
did not create a (37) __________. The UN created a (38) __________ in 1996 that set
out rules that allowed electronic business to go ahead, as e-contracts and paper
contracts would meet with (39) __________ in law. Although online businesses
can use ‘click-to-agree’, there is still demand for an electronic hand-written
signature, as it can help (40) __________ in law and create a human touch. This
kind of hand-written signature is available on software used to create electronic
signatures.
Page 168

2. 15 2. C 2. 30 2. 30th/30 2. $1000 / a thousand
dollars
maintenance

26. Arabic 26. N 26. A 26. F 26. A
27. vocabulary 27. K 27. B 27. H 27. A
approved program
Page 342
LISTENING TEST-166
PRACTICE TEST 9
Questions 1 – 5
Complete Sarah’s People Central form below.
People Central
New Potential Staff
Example Answer
Type of Job Desired: Accountancy
Name: Mark (1) ________
Address: 13 Wellington Street

South Brisbane
Queensland
Postcode: 4101
Date of Birth: (2) ________ May 1988
Email Address: markc@(3) ________now.com
Telephone: Home: 07 3554 7671

Cell: 046 9153 (4) ________
Preferred Work Area: The Brisbane area

Within a drive of approx. (5) ________ from home
Page 185

Questions 6 – 10
6 Mark will send ____________ of his professional certificates to Sarah.
7 Mark could happily travel to Gold Coast Printing by ____________ as well as by car.
8 The ____________ nature of the job at the import export company is a problem for Mark.
9 Mark is worried about ____________ at a smaller company like the fishing company,
Barracuda.
10 Mark will not need to pay a ____________ for any job placement.
Page 186
Questions 11 – 17
Complete the notes below on the Sway Road Health Centre.
Sway Road Health Centre
Six full-time doctors

Just over (11) _________ patients
2 centres - Sway Road and Church Road
Registering - come during opening hours; bring a (12) _________, proof of address (dated
within 3 months of application) and medical card (or fill out a registration from). Staff will ask
for your medical history and organise a (13) _________ to be taken.
Appointments - contact only by phone and not by (14) _________. Call only during opening
hours.
Opening Hours
(15) _________ a.m. - 1 p.m. and 2 p.m. - 7 p.m. Monday to Friday

(call only between 1 p.m. & 2 p.m. in an emergency)
(closed weekends and (16) _________)
The best option for emergencies is to go to hospital or call an ambulance.
Medical Students - consultations with doctors or nurses may have a student present; there is
no obligation to have a student present.
Travel Service - lots of vaccinations available. Complete a (17) _________ at reception -

available from reception or the website. The nurse will make vaccination recommendations.
Get a vaccination card. Vaccinations to be paid for on the day of vaccination.
Questions 18 – 20
Answer the questions below. Use NO MORE THAN THREE WORDS from the listening for each
answer.
18 Where is the suggestion box found at the health centre?
19 Who will deal with any complaints made?
20 What area is closed off during the open morning?

Page 187
Questions 21 – 25
Match Kevin’s level of satisfaction (A - C) with the things related to his training days
(questions 21 - 25).
21 The hotel accommodation
22 Directions to the training
23 The trainer
24 Conference centre facilities
25 The other trainees

A Not satisfied
B Quite satisfied
C Very satisfied
Questions 26 – 30
Match Kevin’s problems over the weekend (A - J) with the solutions to the problems
(questions 26 - 30).
26 Kevin had to spend some of his off-work time at the office.
27 The office systems were out of date.
28 The office systems initially wouldn’t accept the new software.
29 A bug got into the company’s computer systems.
30 The burglar alarm went off in the offices.
A Kevin bought replacement computers F Kevin received some extra

holiday time
B More antivirus protection was needed G Kevin hired a consultant
C Fixed by the company’s antivirus protection H Kevin ran an update
D Kevin gave a password to the security firm I Kevin called a friend from the
training
E Kevin’s boss sorted the problem out J Kevin was paid a good bonus
Page 188
Questions 31 and 32
Complete the diagram below on the rain shadow over the Atacama Desert.
Write NO MORE THAN ONE WORD from the listening for each answer.
Page 189

Questions 33 – 40
Complete the notes below on the rest of the lecture on the Atacama Desert.
The Atacama Desert
The Atacama Large Millimetre Array
Because the Atacama Desert is so high and the sky overhead so clear, the Atacama Large
Millimetre Array (ALMA) has been placed there. Made up of 66 antennas, its high resolution
images will allow study of the earliest galaxies and the (33) ________ of our galaxy’s planets.
The ALMA is 100 times more powerful than previous similar telescopes.
The Atacama Desert
Northern ⅓ of Chile - 1000 km up to the border of Peru.

Barrier of (34) ________ in the west and the Andes in the east.
Average elevation is 4000m (the highest desert in the world).
Temperatures average between 0 and -25˚C.
Flora and Fauna
Some life exists - local populations use some plants for (35) ________.
Animal life is rare, but there are some reptiles, mice and foxes.
Natural Resources and Agriculture
The Atacama was Chile’s main source of income pre-World War 1.

Chile possessed a (36) ________ on the nitrate trade. Mines abandoned after synthetic nitrate
was invented in Germany.
Other minerals are mined in the Atacama - 30% of world’s (37) ________ is mined in the
Atacama and sulphur is also extracted; these resources caused conflict with Bolivia.
Very little agriculture because of the lack of water. Some lemons, potatoes and alfalfa.
Tourism
Now a major income source.

Volcanoes, geysers, lagoons etc. attract holiday-makers and (38) ________.
Visitors need education to understand the (39) ________ of the environment.
Urbanisation and mining have caused problems.
Some farming of natural plants of the Atacama is done, interrupting their (40) ________.
Page 190

2. 15 2. C 2. 30 2. 30th/30 2. $1000 / a thousand
dollars
maintenance

26. Arabic 26. N 26. A 26. F 26. A
27. vocabulary 27. K 27. B 27. H 27. A
approved program
Page 342
LISTENING TEST-167
TCY IELTS LISTENING TEST-41
SECTION 1
QUESTIONS 1-10
Question 1 - 3:
Example: What course has Azel already completed?
Answer: “bachelor’s degree”
Which THREE of the following are features of Foundation Courses?

Write the correct letters A-E next to questions 1-3.
A. Low fees
B. Full-time education
C. Work experience
D. Small class sizes
E. An honours degree
Question 4 - 7:
What do students learn about in the following modules?
Match the content to each module and write the letters A to D next to questions 4-7.
Questions 8 – 10:
Write No More Than Three Words and/or a Number for each answer 8-9.
Which TWO subjects should Azel clear for the course? (Any order)
8. __________
9. __________
10. What minimum score is needed in aptitude and reasoning skills?

SECTION 2
QUESTIONS 11-20
Question 11 - 14:
Given below is part of the flow chart representing the process of pizza base making. Complete
the sentences at each step of the flow chart. Use No More Than Two Words and/or a
Number for each answer.
Question 15 - 20:
The flow chart representing the process of pizza base making continues below. Complete the
sentences at each step of the flow chart. Use No More Than Two Words for each answer.
SECTION 3
QUESTIONS 21-30
Q: 21. Choose the correct option 1, 2 or 3.

Simon believes Professor Flowers gave him the said project
1. knowing that he was not adventure-seeking
2. because she did not like him
3. because she wanted to show him the other face of life

Simon is dejected because
1. he is a bookworm and lonely type
2. he has been given a challenging project
3. he has no interest in his project topic and knows nothing about it

Diana can help Simon in his project as
1. she has done this project before
2. she is an adventure freak
3. she wants to challenge her own abilities

Simon thinks that adventure sports
1. are great fun
2. involve lot of physical exertion
3. are very dangerous

The only adventure sport Simon was familiar with was
1. surfing
2. bungee jumping
3. river rafting
Questions 26 - 30: Match the following:
Write the correct letter, A - E next to questions 26-30.
You may choose any letter more than once.

SECTION 4
QUESTIONS 31-40
Questions 31 – 35:
Write No More Than Three Words and/or a Number for each answer.
Questions 36 – 40: Answer the questions below.

Write No More Than Three Words and/or a Number for each answer.
36. How old does the distant galaxy appear to us today?

37. What kind of stars does the newly found distant galaxy have?
38. How old are the stars in the distant galaxy?
39. What must have reionized the diffused hydrogen gas to make the universe transparent?
40. When is the NASA/ESA/CSA James Webb Space Telescope, scheduled for launch?
ANSWERS KEY
Each question correctly answered scores 1 mark. Correct spelling is needed in all answers.
QUESTION NO. ANSWER

1 A
2 C
3 D
4 B
5 C
6 A
7 D
8 (ENGLISH // MATH) ( ANY ORDER)
9 (MATH // ENGLISH) ( ANY ORDER)
10 60 POINTS // 60
11 SMOOTH
12 LARGE BOWL // LARGER BOWL
13 ELASTIC
14 2-3 HOURS
15 BOTTOM
16 AIR
17 ROLLING PIN
18 ALUMINIUM FOIL
19 PRE-WARMED
20 GOLDEN BROWN
21 1
22 3
23 2
24 3
25 2
26 (E)
27 (B)
28 (D)
29 (A)
30 (C)
31 THE BIG BANG
32 SPACE TELESCOPE
33 FLOCK OF GALAXIES
34 MAGNIFYING GLASS // GRAVITATIONAL LENS
35 REDSHIFT // RED SHIFT
36 950 million YEARS
37 OLD AND FAINT
38 750 million YEARS
39 RADIATION // RADIATION FROM GALAXIES //SOURCE OF
RADIATION
40 LATER THIS DECADE // IN COMING YEARS
LISTENING TEST-168
PRACTICE TEST 10
Questions 1 – 5
Example Answer
Which is Charlotte’s preferred postcode? AE5
1 How many bedrooms does Charlotte want?
2 How much per week is Charlotte planning to spend on rent?
3 Which room does Charlotte want partially furnished?
4 What would Charlotte be responsible for if she rented an apartment with a garden?
5 What commission does Anglian Estates charge for arranging an apartment rental?
Page 205

Questions 6 – 10
Complete Charlotte’s notes on the three apartments that Matthew describes.
Grantham Gardens
First floor
Recently (6) ___________
Right number of rooms
No garden, but a balcony with a good view
10-minute walk from St. Mary’s
OK for budget
Quite a high (7) ___________
Lawrence Close
Ground floor flat - access to garden from the (8) ___________

150 square metre garden
Not walking distance to St. Mary’s, but there is a (9) ___________
Slightly over budget
Greene Road
Good for budget

Walking distance to St. Mary’s
3rd floor (purpose-built building)
Elevator
Shared garden
(10) ___________ kitchen and living room
Very modern
Very well looked after
Page 206
Questions 11 and 12
Below is a plan of the town square. There are 12 buildings marked A - K.

Questions 11 and 12 give 2 locations. Match the 2 locations with the correct buildings.
Write the correct letter (A - K) next to questions 11 and 12.
11 The Tourist Information Office ____________
12 The Town Hall ____________
Page 207

Questions 13 – 15
Choose THREE letters, A - K.
Which THREE of the following can happen at the new citizens’ advice office?
A They can find people a job
B They can tell people about their holiday rights at their jobs
C They can give people advice on debt
D They can give people loans
E They can tell people how to pay a tax bill
F They can give details to people of a good accountant to use
Questions 16 – 20
Match the situations in questions 16 - 20 with the appropriate room (A - I).
16 You’re new to the area and you want to find a school for your children.
17 You want to give money to the citizens’ advice office to help them.
18 You’ve been sacked from your job and you think it’s unfair.
19 You want to apply for unemployment money and you don’t know if you’re eligible.
20 You’ve bought a second hand car from a showroom, but it’s not working properly and the
showroom won’t help you.
A Reception F Room 18
B Room 1 G Room 25
C Room 2 H Room 27
D Room 4 I Room 29
E Room 9
Page 208
Questions 21 – 25
Match the invention (questions 21 - 25) with the business, industry or process it affected (A - G).
Choose FIVE answers from the list below and write the correct letter (A - G) next to
questions 21 - 25.
21 The Aerosol Spray
22 The Spinning Machine
23 The Battery
24 The Sextant
25 Light Polarisers
A The mobile phone business
B The paint business
C The sunglasses business
D The ship building industry
E The photography business
F The clothing industry
G Navigation
Page 209

Questions 26 – 28
26 What was the problem with using quick dry ink in fountain pens?
A The ink did not flow in the pen properly

B The ink was too soft
C The ink was too acidic
27 Who first produced a pen with a metal ball bearing at the end of a pen?
A Lazlo Biro
B John Loud
C An unknown earlier inventor
28 In which country did Biro first manufacture his ball point pens?
A The UK
B Argentina
C The US
Questions 29 and 30
Complete the diagram below on Biro’s ballpoint pen.
Page 210
Questions 31 and 32
31 Domesticated rice has experienced
A the introduction of improved fertilisers in order to make it grow.

B changes at the genetic level.
C special pesticides to protect it.
32 The origins of domesticated rice
A are in China.
B are in India.
C are disputed.
Page 211

Questions 33 – 40
Complete the flow chart describing the process for growing and producing rice.
Page 212

2. 15 2. C 2. 30 2. 30th/30 2. $1000 / a thousand
dollars
maintenance

26. Arabic 26. N 26. A 26. F 26. A
27. vocabulary 27. K 27. B 27. H 27. A
approved program
Page 342
LISTENING TEST-169
PRACTICE TEST 11
LISTENING
Questions 1 – 5
Example Answer
Louise needs a bus pass for zones 1 to ____________. 3
1 Louise’s last bus pass began ____________ ago.
2 Louise now wants to be contacted by ____________.
3 Unlike her previous bus pass, Louise’s new one will have a ____________ on it.
4 The new bus pass has gone up in price by ____________.
5 Louise has to put her ____________ on her bus pass to make it valid.
Page 228

Questions 6 – 8
Match the bus stops (questions 6 - 8) with their locations (A - H).
Write the correct letter (A - H) next to questions 6 - 8.
BUS STOPS
LOCATIONS
6 Bus Stop Q ____________ A West Gate Shopping Centre
7 Bus Stop G ____________ B West Howe
C The University
8 Bus Stop A ____________
D The Town Centre Post Office
E The Town Hall
F The Hospital
G The Arrowdown Sports Centre
H The Cinema
Questions 9 and 10
Choose TWO letters, A - E.
Which TWO of the following will Louise get discounts on prices with her bus pass?
A The cinema
B Local train services
C The local football club
D The local theatre
E The local museum
Page 229
Questions 11 – 15
11 Which organisation founded the adult education centre?
12 How often is the teaching of the adult education centre’s teachers assessed?
13 Where can all the lesson resources be found online?
14 How long is one of the teachers’ weekly online tutorial sessions?
15 At what time does the administration section in Langdon Street close to the general
public?
Page 230

Questions 16 – 20
Complete the table below on the courses that the Adult Education Centre offers.
Course Notes
Languages * European languages and others.
* For different abilities.
* (16) __________ available on the website.
Business * Short 1-day courses or longer ones to gain a
qualification.
* Computer software, (17) __________, search engine
optimisation and website development.
* Most popular courses.
* Only 10 people a course so book quickly.
Photography and (18) __________ * How to get the most from your camera.
* Basic to advanced courses - build up knowledge and
learn about your equipment.
Cooking * Speciality or the popular introduction to cooking.
* Basics and some more advanced topics covered.
* Learn all about store cupboard ingredients.
* Learn important techniques.
* (19) __________ for fast and fun cooking.
Creative Writing * Course run by studying practical exercises with
discussion and examples.
* Gives an insight to the creative process.
* Hopeful writers can learn the (20) __________ for
creating fiction.
Check the website for details of other courses.
Page 231
Questions 21 – 26
Complete the table below on events related to the students’ survey mentioned in the listening.
Survey on Community Benefits from the Digital Environment

Topic Topic Notes
Number
1 Perceptions of Internet Speed (21) ________, not dial-up

2 Perceptions of Affordability Avoid questions related to travel to avoid
creating (22) ________ in the answers
3 Changing Subscriptions and Focus on locked in contracts and length
Providers of (23) ________
4 Transparency Regarding Very topical; Communication companies look

(24) ________ for the best (25) ________ from a deal rather
than their customers’ financial well-being
5 Mobile Phones - users’ satisfaction Topical again; other countries better than this
with their (26) ________ country
Page 232

Questions 27 and 28
27 When will the four students conduct their survey?
A Wednesday afternoon
B Friday afternoon
C Saturday afternoon
28 Where is the final decision to conduct the survey?
A The town centre

B The train station
C The central shopping mall
Questions 29 and 30
29 Abbie suggests that the group meets the next day to collate the survey’s results and
perform some _____________ on them.
30 Martin’s trip to the _____________ prevents him meeting the others on Sunday evening.
Page 233
Questions 31 - 37
Complete the notes below on geothermal energy and Iceland.
Geothermal Energy and Iceland
* Geothermal energy is heat from the Earth

* Found underground; sometimes shallow, sometimes deep (to the magma layer)
* Most of the energy comes from the (31) _________ of radioactive minerals (ie: uranium and
potassium)
* Iceland at the forefront of geothermal energy for heating and electricity production
(currently it supplies 25% of the country’s electricity production)
* 84% of energy use is from domestic renewable resources (66% is geothermal)
* In the 20th century, Iceland changed from a poor country to one with a high (32) _________
* Iceland is on a geological fault line

* The North American and Eurasian tectonic plates move at (33) _________ cm annually
* Creates a lot of volcanic activity and regular (34) _________ (not usually dangerous)
* Lots of volcanoes (more than 200) and hot springs
* Approx. 30 volcanoes have erupted since Iceland was populated
* Iceland’s geothermal energy comes from 2 types of hot water systems:
1 High Temperature Fields

Found in the (35) _________ or nearby
Usually at altitude
The rock is young and permeable
Groundwater is deep
Shown at surface usually as (36) _________
2 Low Temperature Fields

Found usually in southwest Iceland
Shown at surface usually as hot or boiling springs
Flow rates from almost zero to 180 litres a second
These fields are thought to be (37) _________ (existing a few thousand years)
Page 234

Questions 38 – 40
Complete the diagram below on a geothermal electricity generating plant.
A Geothermal Electricity Generating Plant
Page 235

1. 6 months 1. B 1. Gloria 1. coaches 1. Marshall
2. email 2. B 2. 40 2. first aid 2. 592
3. photo(card) 3. C 3. 451 3. sports complex 3. 21
4. 5% 4. C 4. (Bank) transfer 4. fruit 4. mornings
5. signature 5. A 5. (To) cats 5. snacks 5. (local) restaurant
6. E 6. hills 6. 8.30 6. 4.30 6. reference
7. A 7. bus 7. (changes of) clothing 7. C 7. (staff) reception
8. D 8. 5 8. nurse 8. C 8. (special) hat
9. B 9. picnic 9. (information) pack 9. A 9. (staff) canteen
10. E 10. map 10. weekend(s) 10. A 10. (some) training
11. (The) (town) council 11. B* 11. 60 11. E 11. (town) park
12. Every 6 months 12. E* 12. (married) couples 12. D 12. 3
13. (The) interactive classroom 13. A˚ 13. (specialised) diets 13. B 13. dogs
14. 3 hours 14. D˚ 14. independent 14. A 14. vegetables
15. 2 p.m. 15. F˚ 15. website 15. H 15. (rubber) boots
16. self-assessment test 16. D 16. guest 16. Opportunity 16. (telephone) number
17. bookkeeping 17. B 17. brain 17. locations 17. A
18. Computers for 18. C 18. 1-day 18. signal 18. F
Photography
19. shortcuts 19. H 19. isolation 19. (user) manual 19. D
20. skills 20. A 20. (special) tools 20. brand 20. C
21. Broadband 21. D 21. B 21. tourism 21. A
22. bias 22. A 22. A 22. budget 22. C
23. notice (periods) 23. H 23. C 23. (exchange) rates 23. A
24. tariff(s) (information) 24. B 24. B 24. (import) duty 24. B
25. profit 25. G 25. C 25. taxes 25. C
26. (signal) (reception) 26. sand 26. Well head 26. transportation 26. fossil fuel
27. C 27. high tide 27. Cap rock 27. quality 27. production (volumes)
28. A 28. undercut 28. (Underground) sensors 28. biodiversity 28. incentives
29. (statistical) analysis 29. (The) coastguard 29. (by) satellite 29. water 29. warranty
30. cinema 30. (Our) (mobile) phones 30. 4 weeks 30. pest control 30. technology
31. decay 31. (overall) personality 31. influence 31. intervals 31. rare
32. standard of living 32. mean (intelligence) 32. subconscious 32. moist soil 32. (adult) (model)
language / (adult) model
33. 2 33. verbal 33. concentration 33. leaves 33. invented words
34. earthquakes 34. (psychological) test 34. relaxation 34. revenue 34. situational factors
35. (active) volcanic zones 35. literacy 35. sense organs 35. machine 35. errors
36. steam (vents) 36. extreme ends 36. potential 36. (monetary) loan 36. prolonged
37. transient 37. (the) interpretation 37. homework 37. protein 37. (Speech) therapy
38. (High pressure) steam / 38. (brain) damage 38. C 38. (a) holding tank 38. (risk) factor
(Corrosive) steam
39. (A) (local) substation 39. school 39. E 39. slipstream 39. sentence
40. (A) cooling tower 40. reliability 40. G 40. coarse 40. Reading
*Note: Test 12, answers for qu. 11 + 12, and for qu. 13, 14 + 15 can be written in any order
Page 343
LISTENING TEST-170
PRACTICE TEST 12
Questions 1 – 5
Example
Graham and Sophie’s holiday will begin in
A Oban.
B Skye.
C Lewis.
1 Graham and Sophie’s first night in Oban is on the
A 7th July.
B 8th July.
C 13th July.
2 Graham and Sophie plan to travel to Oban by

A car.
B bus.
C train.
3 Sophie said that she’d check places to stay in, but
A she only ordered some magazines.

B she didn’t do anything.
C she only checked a few things on the internet.
4 In Oban, Graham and Sophie will stay
A in a hostel.
B in a guest house.
C in a hotel.
5 Graham and Sophie’s booking for accommodation will include
A breakfast but not dinner.

B breakfast and dinner.
C neither breakfast nor dinner.
Page 250

Questions 6 – 10
Complete Sophie’s table notes below on her hiking holiday.
Write NO MORE THAN ONE WORD OR A NUMBER from the listening for each answer.
Hike 1 Hike 2
Where Oban to Dunbeg Island of Kerrera
Difficulty Easy (no (6) ________) Easy

Distance Along coast for 3½ hours About (8) ________ miles in length
Sights The sea, island of Kerrera, Land and some sea views; castle
cathedral and a spectacular
ruined castle
Notes Lunch in Dunbeg and then Go slowly - look around the castle
take a (7) ________ home and have a (9) ________
(around 15 minutes)
We can buy a (10) ________ on the ferry.
Page 251
Questions 11 and 12
Choose TWO letters, A - F.
Where did the money come from to buy the town’s new museum’s building?
A from the local Weyport town council
B from money collected from the general public
C from the previous town museum
D from the previous museum director
E from a local business
F from the central arts council
Questions 13 – 15
Choose THREE letters, A - G.
What has the town’s new museum’s building been used for since it was built?
A An office building
B The fire service
C An insurance company
D Keeping council property
E An army centre
F The council education department
G The council housing department
Page 252

Questions 16 – 20
Below is a plan of the Weyport Museum ground floor with 9 locations marked A - I.
Questions 16 - 20 name 5 things that can be seen or visited in the museum.
Write the correct letter (A - I) that matches the things with their locations.
16 The bathrooms ____________
17 Paintings ____________
18 Silverware ____________
19 Film ____________
20 Toys ____________
Page 253
Questions 21 – 25
Complete the flow chart that summarises the students’ planning of their field trip.
Choose FIVE answers from the list below (A - H) and write the correct letter next to
questions 21 - 25.
A location E accommodation
B equipment F dates
C computer G provisions
D transport H duration
Cliff Formation Survey Field Trip
The students needed to decide on their (21) __________ for their field trip.
The students needed to choose a precise (22) __________ for their field trip.
The students had to estimate the (23) __________ of their survey.
The students decided that they need to reserve their (24) __________.
The students will have to decide if they should take some (25) __________ with them.
Page 254

Questions 26 – 28
Complete the diagram below on the students’ target area of coastal cliff erosion.
Questions 29 and 30
29 Which organisation monitors the coastal cliff erosion where the students will be going?
30 What does Alan say the students should bring in case they run into any danger?
Page 255
Questions 31 – 40
Complete the summary below on the lecture on the Wechsler-Belleview Intelligence Scale.
The Wechsler-Belleview Intelligence Scale (The WBIS)
Wechsler believed intelligence was made up of different skills considered within the
context of the (31) ________. His intelligence scale broke away from existing
intelligence tests and set up a numerical scale with the (32) ________ set at 100.
Wechsler decided to create a test to measure these different skills that made up
intelligence. The 2 main areas tested were (33) ________ and performance and these
were then broken down to 14 sub-tests, 7 for each. These 14 topics remain the basis
for today’s WBIS, which is today’s most commonly used (34) ________.
The WBIS is aimed at adults; for younger children other related scales are used,
neither of which need (35) ________ in a child.
The WBIS is not suitable for assessing (36) ________ of intelligence or of the age
range. For any of these situations, care should be taken with (37) ________ of the
results.
The WBIS can also be used for neuropsychological assessment. Differences in

answers can indicate types of (38) ________. In addition, the WBIS is used to
diagnose learning disabilities and ADHD. Although experts say the WBIS is best
used only for intelligence, it is used to compare cognitive development and
performance in social skills or at (39) ________.
The WBIS is highly regarded as an intelligence test and is often used as a point of
comparison for other tests when assessing their (40) ________ and validity.
Page 256

2. email 2. B 2. 40 2. first aid 2. 592
Photography
22. bias 22. A 22. A 22. budget 22. C
25. profit 25. G 25. C 25. taxes 25. C
(Corrosive) steam
Page 343
LISTENING TEST-171
PRACTICE TEST 13
Questions 1 – 5
Complete Happies Nursery’s new child enrolment form below.
Happies Nursery
New Child Enrolment Form
Example Answer
Child’s age: 2
Parents’ Names - Father: Luke Beckett

Mother: (1) ________ Beckett
Address: (2) ________ Castle Crescent

Backley
Postcode: BA3 7TR
Telephone Numbers:
Home Father: 01538 853 285

Mother: Same as father’s
Mobile Father: 07770 728 473

Mother: 07743 812 (3) ________
Work Father: 01538 926 477

Mother: 01538 596 821
Fees will be paid by: (4) ________
Allergies: (5) ________
Page 272

Questions 6 – 10
Complete Luke’s notes for his wife below.
Happies Nursery – Notes
* Activities start at (6) ________ a.m. - parents can drop their children off after 6.30 a.m.
* From 6.30 a.m., there’s a team of carers for supervision, cleaning and changing.
* All we need to bring are a sweater and some (7) ________ in a marked bag.
* Happies will call if Gertrude is sick - we’ll have to pick her up if this happens.
* Happies is 1 mile from the County Hospital and there’s always a (8) ________ on the
premises for health supervision.
* Activities end at 4.00 p.m. (we can pick Gertrude up earlier if we want).
* Children are supervised until 6.30 p.m.
* We mustn’t come after 6.30 p.m. and we should call the number in the (9) ________ if
we’re delayed.
* Happies runs a new service - supervision during the (10) ________. It could be useful
for us sometimes.
Page 273
Questions 11 – 15
Use NO MORE THAN TWO WORDS AND/OR A NUMBER from the listening for each answer.
11 Green Trees can accommodate a maximum of ___________ people.
12 Green Trees does not cater for caring for ___________.
13 If residents communicate with Green Trees, they can arrange ___________ to be prepared.
14 Green Trees tries to combine care and nursing with opportunities for residents to remain
as ___________ as possible.
15 Green Trees’ fees can be found in their leaflets or on the ___________.
Page 274

Questions 16 – 20
Green Trees Old Age Centre

What When Notes
Games Room Twice weekly * Cards, bingo etc.
Activities * A (16) _________ is permitted to be invited - residents
can meet new people
Puzzle Sessions Regular * Crosswords, sudoku etc.
Telling Life Stories Not mentioned * Sometimes not easy, but brings back lost memories
* Can be recorded or written down
* Good for the younger generation
All these above activities promote good condition in the (17) _________ and lead to all sorts of
other benefits.
Trips Away Regular * Trips to various places, including shows, markets and
places of interest
* Only (18) _________ trips arranged to prevent resident
fatigue
* Residents’ families can take residents away for
overnight trips - inform Green Trees when this happens
Gardening Suitable weather * Very fulfilling

* Caring for plants helps combat sense of
(19) _________ and makes residents feel in control
* Very popular activity
* Can be dangerous, but training and
(20) _________ are provided
* Supervised by the two gardeners
Page 275
Questions 21 – 25
21 Lily’s engineering placement will be working
A with planes.
B on a bridge.
C in an office.
22 Ross’ engineering placement will be
A in his family’s firm.

B with the local government.
C on an oil rig.
23 Derek was refused an engineering placement in the Antarctic, because
A of the extreme cold.

B his father had to go to hospital.
C of a previous health problem.
24 Tanya’s engineering placement will involve working with her
A tutor’s contacts.
B cousin.
C boyfriend.
25 The students must send their engineering placement notifications to their department
A verbally.
B by email.
C by hand.
Page 276

Questions 26 – 28
Complete the diagram below on the gas drilling station where Tanya will do her engineering
placement.
Gas Drilling Station
Questions 29 and 30
Answer the questions below. Use NO MORE THAN TWO WORDS AND/OR A NUMBER from the
listening for each answer.
29 How will Tanya’s team in the desert be in contact with their head office?
30 How long will Tanya spend in the desert at any one time?
Page 277
Questions 31 – 37
Complete the summary below on the lecture on hypnosis, hypnotism and hypnotherapy.
Hypnosis, Hypnotism and Hypnotherapy
Definitions
Hypnosis - a different psychological state of consciousness with increased potential

for (31) ________.
Hypnotism - the study of hypnosis or the study of using suggestion during hypnosis.
Hypnotherapy - a therapy conducted mainly during hypnosis.
Discussion
Hypnosis creates such relaxation that certain suggestions may be made to the (32) ________,
bypassing the awake and logical part of the brain, so that therapy is possible. The hypnotic
trance allows increased (33) ________ to create beneficial changes. Usually the hypnotic
trance is medium, which slows certain body functions, while the brain creates alpha waves.
This condition is different to normal states of consciousness, as alpha waves signify a
special (34) ________.
Not yet fully understood, a favoured theory is that hypnosis influences how people pay
attention, which happens in the brain stem’s ascending reticular formation. This area
receives stimuli from the (35) ________ and passes on messages to the rest of the brain.
Hypnosis may inhibit this area, creating great calm.
Hypnotherapy works by exploring the subconscious, where people have unrealised

problems, self images, strengths and knowledge. Using hypnotherapy can exploit people’s
unknown (36) ________ and help solve problems. Many techniques are used by the
hypnotherapist in the hypnotic trance. Some hypnotherapy requires little change in a
patient, but more complicated behaviours require deeper therapy and
psychological (37) ________.
Page 278

Questions 38 - 40
Choose THREE letters, A - G.
According to the listening, why has hypnotherapy been criticised?
A Because any practitioners are not properly qualified.
B Because not enough research has been done to back up the results.
C Because the relationship between hypnotherapy and improved patient results is not easy
to prove.
D Because current tests do not use a big enough sample of the population.
E Because some tests have shown that hypnotherapy has only had an effect because the
patients thought it would.
F Because patients give positive responses when questioned in tests because they think
they ought to.
G Because of ignorance of hypnotherapy in the critics.
Page 279

2. email 2. B 2. 40 2. first aid 2. 592
Photography
22. bias 22. A 22. A 22. budget 22. C
25. profit 25. G 25. C 25. taxes 25. C
(Corrosive) steam
Page 343
LISTENING TEST-172
PRACTICE TEST 14
Questions 1 – 6
Complete Mrs. Davis’ notes below.
Dominic’s Summer Sports Camp
Example Answer
Dominic can join a group for children between 11 and 13 years. This won’t have
children too old for him.
The sports coaching is done by sports science students, who are supervised by
(1) ____________ with more experience. All staff have an enhanced police check and company
training. They are also trained in (2) ____________ and there’s a hospital nearby.
Dominic will need warm clothing and changes of clothing in case of bad weather. If weather
is bad, everyone will move into the (3) ____________ of Wentmount School.
Sessions Morning, afternoon or both. Dominic can do both and make some new
friends.
Food Give Dominic a packed lunch or he can join the group lunches.
Group Lunches - Basic starter; hot main course; (4) ____________ to finish with.
Dominic will need his sports equipment that he wants to bring and some (5) ____________ for
between meals.
Timings Morning Session 9.30 a.m. - 12.00 midday

Afternoon Session 1.30 p.m. - (6) ____________ p.m.
Children must be picked up by 5 p.m.
Page 295

Questions 7 – 10
7 Dominic’s favourite sport is
A cricket.
B swimming.
C football.
8 Mrs. Davis says that the instructors should know that
A Dominic’s legs are weak.

B Dominic will have to go to hospital at the start of the summer.
C Dominic broke his arm during the winter.
9 The first week of the camp, Dominic will
A be picked up by his mother.

B go home by bus.
C walk home with friends.
10 To keep Dominic’s reserved place on the sports camp, Mrs. Davis has to return the form
A within two weeks.

B the next day.
C within a week.
Page 296
Questions 11 – 15
Match the situation given (questions 11 - 15) with the advice given in the listening by Police
Constable Dawson (A - I).
Write the correct letter (A - I) next to questions 11 - 15.
11 Your bicycle has been stolen. ____________
12 You are worried that someone is following you. ____________
13 You’ve bought a car. ____________
14 Your house is broken into, but your bank cards are not taken. ____________
15 You need to throw away some documents that have sensitive information. ____________
A Cancel your bank cards.
B Establish a security routine.
C Find a secure storage place for your bank cards.
D Go to a nearby shop and explain what has happened.
E Make sure a photo and description goes to the police.
F Hide behind a nearby car.
G Burn them.
H Buy a paper shredder.
I Search the nearby area.
Page 297

Questions 16 – 20
16 _____________ is what allows cell phone thieves to succeed.
17 Pickpockets like stealing in busy _____________, so be extra aware in these places.
18 People leaving subway stations often have their cell phones stolen when they look to see
if they have a _____________.
19 People should consult their _____________ to find out how to switch on the security
features available on their cell phones.
20 If your cell phone is stolen, the police have to know more than its _____________ and colour
if they are to get it back to you.
Page 298
Questions 21 – 25
Complete the summary below on the Kenyan flower industry.
The Kenyan Flower Industry
The Kenyan flower industry is Kenya’s largest after (21) ________ and tea and has
increased by 31% over the last 5 years. Originally started to contribute to British
East Africa’s (22) ________, it continued to flourish after independence due to its
geographical position and variety of climate conditions.
Economic advantages, such as beneficial (23) ________ have kept costs low and
good logistics have been set up to service world flower markets. Labour and
energy costs are also low and there is no (24) ________ on European exports from
Kenya.
Floriculture is Kenya’s 2nd highest foreign exchange earner and it generates

plenty of (25) ________ for Kenya’s public economy - 50,000 to 70,000 people are
employed directly and 1½ million people indirectly.
Page 299

Questions 26 – 30
Complete the table below on problems and criticisms of the Kenyan flower industry.
Problems and Criticisms

Workforce Disputes * Not wholly resolved yet
High Oil Prices * Increased (26) ________ costs
Heavy Rains + * Affected the crop size
Extended Drought
Competition * Mostly from countries on or near the equator
* Biggest competitors - The Netherlands, Colombia, Ecuador and
Ethiopia
* Competition getting fiercer due to the numbers of roses
produced and better (27) ________ from the competition.
Sustainability * Wages are often too low - workers have a problem with poor
disposable income
* Trade unions are discouraged
Water Usage * 1 rose’s water footprint is 7 - 13 litres

* There has been a very large water export within the flowers out of
the country
* Lakes have declined in level and (28) ________
Pollution * In local lakes
* Large producers initially blamed, but it’s now proved that small
holders are also to blame
* The nutrient load in lakes is too high
* Attempts at improvement by increasing the price of (29) ________
and other regulatory measures - political and tribal issues have
resisted these attempted efforts
Outdated Farm * Improving situation
Methods * More organic ways of (30) ________ are being used
* More water recycling and waste disposal systems in participating
farms have led to long-term costs savings
Page 300
Questions 31 – 37
Complete the flow chart that summarises the cotton growing process.
Growing Cotton
Planting - seeds planted at a fixed depths and (31) __________. Seedlings sprout after
around a week or two, depending on temperature and moisture.
Weed Control - weeds can affect yields. Addressed with close cultivation and seeds
planted deep into (32) __________ - weeds high and dry. Herbicides are also used.
Insect Management - Insects can destroy the crop - some plants compensate by
producing more (33) __________. The plants are protected by evaluated chemicals and
modern biotechnology.
Irrigation - Cotton very efficient with water: cotton generates more (34) __________ for 1
gallon of water than other US crops. US cotton depends on rain, although supplemental
irrigation has increased to deal with drought and problem yields.
Harvesting - This must be done before bad weather comes. It’s done by (35) __________
in the US - stripper harvesters and spindle pickers used.
Ginning - separates lint from seeds. Cotton then dried and sent to a warehouse.
Storage - After quality assessment, cotton sold or stored. If stored in a government-

approved warehouse, it can be used as security for a (36) __________.
Cottonseed - byproduct from the cotton crop. Used as salad oil or

Page 301
high (37) __________ animal feed.

Questions 38 – 40
Complete the diagram below of the three nozzle positions for crop-spraying cotton.
Three Nozzle Positions for Crop-spraying Cotton
Page 302

2. email 2. B 2. 40 2. first aid 2. 592
Photography
22. bias 22. A 22. A 22. budget 22. C
25. profit 25. G 25. C 25. taxes 25. C
(Corrosive) steam
Page 343
LISTENING TEST-173
PRACTICE TEST 15
Questions 1 – 6
Complete the hospital’s new employee record sheet below.
New Employee Record Sheet
Example Answer
Job applied for: Cleaner
Applicant’s Name: Adam (1) ________
Address: 82 Ackland Road

Gorley
Postcode: OG8 6RE
Mobile Telephone: 07543 842 (2) ________
National Insurance Number: MA 67 95 36 F
Age: (3) ________
Times Available: 6 a.m. - 9 a.m. & after 3 p.m. - 10 p.m.

(4) ________ at weekends
Experience: Weekend job at a (5) ________ - washed up, cleaned

surfaces and floors
David at david@apple.com can provide us with
a (6) ________
Page 318

Questions 7 – 10
Complete Adam’s notes below.
When I arrive and leave, I need to sign in and out at the (7) ________ - this ensures my
work times and pay are correct. I get £9 an hour.
In the staff changing rooms, I must change into overalls and a (8) ________.
Every 3 hours I get a break - I can go outside or go to the (9) ________, where I can get a
drink; if I work longer than 4 hours, I get a meal.
I will start next Saturday at 9 a.m.
I need to come in as well for (10) ________ on Thursday at 4 p.m. (I’ll be paid for this).
Page 319
Questions 11 – 16
Complete the summary below on the radio talk on the town exhibition.
The Town Exhibition
The town exhibition will be found in the (11) ________ from the 9th July to the
14th July. The exhibition firstly is a show for local businesses, especially for apple
products. Secondly, the exhibition is a town fair, with lots of games and
amusements. The latter mainly starts from (12) ________ p.m. The exhibition ends
nightly with a fireworks display at 10 p.m., which is at the central lake. This final
show can often upset (13) ________, so it’s best to leave them behind. There will be
plenty of international food and drinks on offer and an open fire barbecue
offering freshly grilled meats and (14) ________.
Please dress children suitably and don’t forget sun cream and a hat if it’s sunny. In
bad weather, don’t forget raincoats and umbrellas; consider wearing (15) ________,
which will help if it’s very muddy.
There will be a lottery every evening, with results given just before the fireworks.
Tickets are a dollar for 4. Write your name and (16) ________ on the back of your
tickets if you can’t stay for the results.
Page 320

Questions 17 – 20
Below is a plan of the town exhibition with 6 locations marked A - F.
Questions 17 - 20 name 4 places that can be visited at the exhibition.
Write the correct letter (A - F) that matches the places that can be visited with their locations.
17 Exhibition on other local businesses ____________
18 The first aid station ____________
19 Food stations ____________
20 Amusement rides ____________
Page 321
Questions 21 – 25
21 Two years ago, the US had to import approximately
A a third of its petroleum needs.

B half of its petroleum needs.
C three quarters of its petroleum needs.
22 Generating electricity on board a car is not usually done, because
A onboard generators are too heavy.

B onboard generators are too bulky.
C it’s not an economic way of powering a car.
23 Electric cars have cheaper fuel costs mainly because
A conventional fuel is more expensive than electricity.

B electric cars are lighter than conventional cars.
C electric cars are slower than conventional cars.
24 Electric cars’ lifecycle emissions depend on
A the type of electric motor used in the cars.

B where in the US the electricity used for power is generated.
C the speed at which the cars are driven.
25 Biofuel B100’s emissions are compensated for by
A the lack of carbon dioxide that is generated by the biodiesel engine.

B the number people who have switched to using the fuel.
C the growth of the source plants for the fuel.
Page 322

Questions 26 – 30
The Disadvantages of Electric Cars

Refuelling Infrastructure * Not as common as gas stations
* Relevant organisations are expanding the network
* Potentially available anywhere people park
* Hybrids can use a (26) _________ when necessary
Purchase Costs * Much higher than conventional cars
* Prices will drop as (27) _________ grow
* Purchase costs can be offset by fuel savings, tax credits and
state (28) _________
Maintenance * Similar to conventional cars, except the battery
* Batteries will wear out in spite of their design for extended life
* Some manufacturers offer different types of (29) _________
for batteries
* Battery life a big disadvantage - can be expensive to replace
* Improvements in (30) _________ and greater manufacturing
output will lead to lower battery prices
Page 323
Questions 31 – 40
Complete the notes below. Use NO MORE THAN THREE WORDS from the listening for each answer.
Twin Languages
Twin languages are officially called autonomous languages; not a (31) _________event - occurs in
approx. 40% of twins.
Formulation
Because twins are so close, they don’t communicate so much with others and they develop their own
communication system.
It’s not always between twins - it’s evident also in close siblings.
It usually occurs with the lack of an (32) _________.
Autonomous languages usually consist of onomatopoeic utterances, some (33) _________ and normal
language adapted by children within their speech limitations.
Autonomous languages lack morphology and have a strange word order.
Autonomous languages are hard for other people to understand.
Research
Only (34) _________ can explain how and why autonomous languages emerge.
Autonomous languages could arise in children with phonology delays due to little or no language
sources to copy.
Children normally develop speech in the same way and make the same (35) _________ when talking.
Phonological delays can produce similar language to a “twin language”.
Autonomous languages can be (36) _________ in twins and close siblings as they communicate in a
similar way.
(37) _________ is often needed to help with sound development.
Autonomous languages have also been linked to language delays at school.
Parents
Parents needn’t worry too much - children can switch between secret and normal languages.
Not all children using an autonomous language will have language delays.
An autonomous language is a (38) _________ for speech and language problems - a therapist would
probably be helpful.
Parents are the best guide for children’s language - they influence sound development and the
children’s length of (39) _________.
Parents should therefore talk as much as possible to their children.
(40) _________ is very beneficial for all children, especially twins.
Conclusion
Autonomous languages usually disappear after intervention or interaction with other children at school.
Children might occasionally revert to the autonomous language (normal), but with care, this will not
lead to language problems. Page 324

2. email 2. B 2. 40 2. first aid 2. 592
Photography
22. bias 22. A 22. A 22. budget 22. C
25. profit 25. G 25. C 25. taxes 25. C
(Corrosive) steam
Page 343
LISTENING TEST-174
PART 1 COMMUNICATION AND THE ARTS
LISTENING EXERCISES 1.1 1.9

1.1 S P E E D L I S T E N I N G : Note only the essential details of what you hear:
(Refer to the tapescript for confirmation.)
a. Edinburgh is
b. The city is
c. The annual
d. The centre
e. The New Town
f. The Old Town
g. The Festival
h
i
j
1.2 NUMBERS AND LETTERS: (Refer to the tapescript for confirmation.)

A i ii iii iv v :
vi vii viii ix x
В i ii iii iv
v vi vii viii
ix x
С i ii iii. iv
v vi vii viii
ix x
D i ii ;.. iii iv v
vi vii viii ix x
1.3 G E N E R A L I N F O R M A T I O N : Listen to Radio Items 1 & 2 and complete the

chart with the basic details: (Refer to the tapescript for confirmation.)
What? Where? When? Who? How? Why?
Radio
Item 1
Radio
Item 2
202 Useful Exercises for IELTS
1.4 G A P F I L L : Listen to Radio Item 1 again and complete the gaps in the summary
of the passage below with the correct word or phrase you hear:
Violent video (1).. could be responsible for a rise in violence by children in
society, but not enough (2). has been done to prove it. Although a disturbed
child may (3).............. violently after playing a (4).... computer game, it is
possible that he or she will react similarly after a less violent stimulus. There is a great
amount of violence on TV and in computer games because violence <5)............... well.
Young (6) however, play less violent games than young males, but this may
be because of the way in which (7).... companies package their products.
Computer games are (8)........... . . . . ; unlike TV, playing games is not a passive activity.
Perhaps children can relieve their (9) harmlessly in this way. Or maybe such
games reward violence instead of punish it. If you agree, telephone (10)
1.5 MULTIPLE C H O I C E QUESTIONS: Listen to Radio Item 2 a second

time and answer the following questions:
i. 'zines can be read: iii. The 'zine called 'Fill Me In' is sold in:
a) on a word-processor a) supermarkets
b) online b) alternative bookshops
c) in a comic c) second-hand bookshops
d) none of the above d) all of the above
ii. Jean has published: iv. The publishing team's office is:
a) two issues of the 'zine a) at home
b) three issues b) in the Design College
c) four issues c) in an alternative bookshop
d) none of the above d) in the front room of a bookshop
1.6 SPECIFIC INFORMATION: Listen again to the radio items:

i. Who believes violent video games increase child violence?
ii. In the first section of the talk, violent video games are also described as being
'video games _'.
iii. How are the video games that appeal to female players described?
iv. What may software companies be guilty of in the way they market games?
v. What are the onscreen rewards for violence in video games?
i. Ordinary magazines fortunes' ebb and flow'. What do you think this means?
ii. Jean's 'zine is described as 'another desk-topped magazine clone'. The
word clone means a replica, or something modelled exactly on the original'.
What is her 'zine a replica of?
iii. How many 'zines has Jean already sold?
iv. Where did Jean meet the other members of her publishing team?
v. What does Jean say is the reason for the success of her 'zine?
6
PART 1 COMMUNICATION AND THE ARTS
1.7 P R E D I C T I O N A N D P R E P A R A T I O N : In the Listening Sub Test you

are given very little time to look at the questions before the tape begins. However,
you must use what time you are given wisely. Try to predict as much as you can
about the content of a section you are about to hear, and circle key words and
phrases that you should listen for.
Look at the questions in Exercises 1.8 and 1.9 and circle the keywords and phrases
to listen for. Take no longer than 30 seconds.
Try to predict what you will hear on the tape. Ask yourself:
who is probably talking and to whom?
what is the precise topic that the person is likely to be talking about?
1.8 T R U E / FALSE / N O T GIVEN: Listen to Lecture 1 on the tape:

a. Noone actually knows how one's first language is learnt. T F NG
b. There are very few facts known about how language is learnt. T F NG
с Subliminal language learning can only take place overnight. T F NG
d. You do not need to listen closely to the words on the tape. T F NG
e. You learnt your first language quickly because you were exposed T F NG
daily to new words.
f. Watching TV or playing the radio in a foreign language is useless. T F NG
g. The words on the subliminal tape must be spoken softly and slowly. T F NG
h. You should restrict the number of new words when starting to T F NG
learn a language.
i. Reading a foreign newspaper is never a waste of time. T F NG
j. The author thinks that learning a new language in six weeks is possible. T F NG
1.9 S H O R T A N S W E R Q U E S T I O N S : Refer to Lecture 1 on the tape.

Note that the answers below have a MAXIMUM NUMBER OF FOUR WORDS:
i. Who have many theories to explain language learning?
ii. Name two suggested times for playing subliminal learning tapes:
1
2
iii. What do babies react to in the mother's womb?
iv. A vocabulary of how many words is required to learn basic English?
v. What important difference is there between people who speak other languages?
..... .....
(ANSWERS ON PAGE 111)
7
APPENDIX 2 - ANSWER KEY
ANSWER KEY
LISTENING ANSWERS 1.4 - 1.9 (pages 6-7)
1.4 (1) games (2) research (3) react (4) violent (5) sells
(6) females / female players (gamers) (7) software (8) interactive (9) frustrations (10) 01256-381574
1.5 (i) b (ii) b (iii) d (iv) a
1.6 Radio Item 1:
i. some social commentators
ii. (video games) with extreme content
iii. rely more on discovery and the development of relationships between the characters onscreen
iv. stereotyping
v. higher scores and faster music
Radio Item 2:
i. Ordinary magazines sometimes make a good profit, and sometimes they do not.
ii. It is'a replica (though obviously not exactly, the same) of other desk-topped magazines whose ideas and
production methods have been copied,
iii. 2300 iv. Design College v. (it) tells it like it is / doesn't leave out any facts / doesn't tell lies
1.8 a. T b. T c. F d. T e. T f. F g. NG h. T i. F j. F
1.9 (Maximum four word answers only)
i. linguists ii. 1. while asleep 2. while driving a car iii. words spoken to them
iv. 760 (words) v. they think differently / think in different ways
READING ANSWERS 1.2-1.11 (pages 8-12)

1.2 1. How would you describe the shape of the Sydney Opera House?
2. How and when was the design of the Opera House chosen?
1.4 Paragraphs 1 & 2:
i. graceful ii. heated iii. bustle iv. abiding v. distinctive vi. (to) forge
vii. striving viii. brashness
Paragraphs 3 & 4:
i. intended ii. interfered iii. scaled down iv. restricted v. hailed
vi. appreciably vii. (to) vow viii. petty ix. acclaim x. budget
1.5 1. C ii. a iii. d
iv. a) the Opera House
b) all Australians
c) the State Government's interference / concerns about the cost (both answers are possible)
d) rehearsal rooms and other facilities (for the various theatres within the complex)
1.6 (1) modern (2) 1975 (3) distinctive (4) architect (5) interior
(6) 14 (7) controversy- (8) acclaimed (9) masterpiece (10) artists
1.7 1. famous design (Pattern Type 2) v. original specifications (Pattern Type 2)
ii. heated discussion (Pattern Type 3) vi. restricted budget (Pattern Type 1)
iii. set amidst (Pattern Type 2) vii. petty squabbling (Pattern Type 2)
iv. tough world (Pattern Type 2)
1.8 a. (1) b. (m) c. (h) d. (j) e. (o) f. (p)
1.9 a. T b. T c. NG d. F e. F f. T g.NG h. F i. NG j . NG
1.10 i. 1. sails of a sailing ship 2. broken eggshells (in either order)
ii. (the building) first put the country (firmly) on the world cultural map
iii. international competition (2 words maximum)
iv. the State Government interfered with Utzon's plans / concerns about the cost
v. Rehearsal rooms and other facilities (for the various theatres within the complex)
vi. curved, twisted
1.11 Across:
1. cultural 6. area 7. none 8. petty 9. round 11. are 13. suspicious
14. paint 15. star 17. (to) ebb 19. theory 20. time 21. year
23. multi 26. (to) interfere 27. reduced 28. theatre
Down:
1. controversy 2. linguist 3. (to) let 4. (to) say 5. range 10. architecture
12. lottery 16. amidst 18. 'bye 22. rapid 23. mere 24. led 25. inch
111
LISTENING TEST-175
LISTENING EXERCISES 2.1 - 2.9

2.1 SPEED LISTENING: Note only the essential details of what you hear:
a. Cardiff has
b. This city
c. Wales
d. More than
e. Nuclear
f. The major
g. Cardiff
h
i
j

A i ii iii iv v
vi vii viii ix x
B i. -x
C i ii iii. ... iv. .
v vi vii. ... viii.

ix x
D i ii. iii. .. iv v.
vi vii. viii. .. ... ix X
2.3 GENERAL INFORMATION: Listen to Radio Items 3 & 4 and complete the
Radio
Item 3
Radio
Item 4
22
PART 2 - THE ENVIRONMENT
2.4 G A P F I L L : Listen to Radio Item 3 again and complete the gaps in the
summary of the passage below with the correct word or phrase you hear:
The Earth's surface is two-thirds water, yet most of this is undrinkable or unusable
because it is either seawater or (1) Of the 1% that is available as
(2) water, most is used for (3) or goes to industry. Freshwater
contamination is the major problem since it is all too easy to pollute rivers and streams
with pesticides, industrial waste, and (4) In poor and (5)
countries, the addition of sewage to sources of water leads to (6) and death.
In China, a United Nations report estimates that over 7 8 % of people drink from
(7) water supplies. Although humankind has made enormous efforts to control
the supply of fresh water by constructing more than (8) dams throughout the
world, falling water (9) , shrinking rivers and lakes, and loss of wildlife are the
result. School project kits are available by telephoning this number: (10)
2.5 M U L T I P L E C H O I C E QUESTIONS: Listen to Radio Item 4 one more

i. Residents believed the explosions were: iii. The problem's solution involves:
a) caused by gas a) blasting the jellyfish out of the sea
b) caused by storms b) trapping jellyfish in the rock shelf
c) planes nose-diving into the sea c) changing the patterns of the tides
d) all of the above d) none of the above
ii. Professor Blunt was asked to help by: iv. More than half the rock shelf:
a) the University of Queensland a) will remain

b) the Shire Council b) will be blasted away
c) the Biology Department c) is the result of global warming
d) the Port Charles resort d) is protected by environmentalists

i. What is the name of the environmental radio programme?
ii. What are you told about the distribution pattern of fresh water in the world?
iii. What percentage of fresh water is available for personal use?
iv. What do rivers and streams feed that supply us with fresh water?
v. Why are trees, plants and wildlife at risk?
i. Where did the explosions take place?

ii. What does the town rely on for its survival? (oil rigs? fishing? etc.)
iii. What can you no longer do in the waters off Carrsville?

iv. What is Professor Blunt's solution to the problem?
v. For what is global warming thought to be partly responsible?
23
2.7 PREDICTION AND PREPARATION: In True/False question tasks

it is sometimes possible to predict the likely correct answers based on either
your common knowledge or on logic. (Of course, it is impossible to determine
beforehand if something is not given.)
Look at the questions in Exercises 2.8 and 2.9 and try to predict what you will
hear on the tape. Ask yourself:
- who is talking and possibly to whom?
- what is the topic that is to be discussed?
Circle the keywords and phrases to listen for. Guess the answers to the True/False/
Not Given questions before you listen, and later check your accuracy.
2.8 TRUE / FALSE / NOT GIVEN: Listen to Lecture 2 on the tape:

a. We live in the most technologically advanced period in history. T F NG
b. Greenpeace will probably continue to keep a close watch on T F NG
government policies.
c. The levels of Greenhouse gases will soon decrease. T F NG
d. The environment was not always considered an important T F NG
political issue.
e. 'Green' parties are mainly supported by young voters. T F NG
f. Hardwood forests are being destroyed for long-term profit. T F NG
g. The best recipe for environmental protection is poverty. T F NG
h. Technology and economic growth assist conservation. T F NG
i. There will soon be soon be cheaper food and cleaner cars. T F NG
j. The environment will benefit if we help the economy to grow. T F NG
2.9 SHORT-ANSWER QUESTIONS: Refer to Lecture 2 on the tape.

All the answers below have a MAXIMUM NUMBER OF FOUR WORDS:
i.
At the start of the new millenium, what is beginning to be reversed?
ii.
Two 'watchdog' organisations are named. Greenpeace and
iii.
According to the speaker, what is the most encouraging sign?
iv.
What is given as a direct cause of 'environmental ruin'?
v.
Which high-tech solution is given that will conserve natural resources?

LISTENING ANSWERS 2.4 - 2.9 (pages23-24)

2.4 (1) ice (2) fresh (3) farming (4) sewage (5) developing
(6) disease (7) polluted (8) 35,000 (9) tables (10) 0171-825-992
2.5 (i) d (ii) b (iii) d (iv) a
2.6 Radio Item 3:
i. 'Planet Watch'
ii. it is scattered unevenly (about the globe)
iii. less than 5%
iv. reservoirs
v. they depend on wet areas (that are fast drying up)
Radio Item 4:
i. approximately 200 metres offshore
ii. the resort and tourism
iii. fish / catch fish / bathe / swim
iv. (fore)shorten the 2 kilometre long rock shelf
v. slight changes in the recent patterns of (moon) tides
2.8 a. T b. T c. NG d. T e. NG f. F g. F h. T i. NG j . T
2.9 (Maximum four word answers only)
i. agricultural and industrial excesses ii. (the) World Wildlife Fund
iii. change in political thinking iv. greed v. (more) efficient energy sources
READING ANSWERS 2.2 - 2.11 (pages 25-29)

2.2 1. Is it possible that a species can adapt to changes in the environment?
2. Do you know what the ozone layer protects the earth from?
2.4 Paragraphs 1 & 2:
i. teeming ii. unsettling iii. inadvertently iv. demise v. decline vi. ecology
Paragraphs 3 & 4:
i. extinct ii. phenomenon iii. contributory iv. contemporaries v. bizarre vi. (to) shield
2.5 i. Paragraph 1 - d Paragraph 2 - a Paragraph 3 - f Paragraph 4 - e
ii. c iii. a) a frog b) amphibians c) frogs of the species Rana klepton esculenta
A) the unusual bi and (even) tri-coloured frogs
2.6 Parts of speech: (1) verb form (-ing) (2) noun (3) verb (4) adjective (5) noun
(6) verb form (-ing) (7) noun (8) adjective (9) noun (10) adjective
(1) warning (2) disaster (3) reverse (4) difficult (5) development
(6) disappearing (7) rainforest (8) sensitive (9) variations (10) environmental
2.7 i. all over the world (Pattern Type 3) ii. at a loss (Pattern Type 3)
iii. amphibian species (Pattern Type 1) iv. all manner of wildlife (Pattern Type 2)
v. bizarre (Pattern Type 3) vi. put forward (Pattern Type 3)
vii. fit the facts (Pattern Type 3)
2.9 a. F b. F c. T d. T e. NG f. T g. T h. NG i. F j.T k. F
2.10 i. city / wet areas / all over the world / remote jungles (any 3 answers only)
ii. 1. we may lose a vital link in the ecological chain / an increase in pestilent insects
2. we might be increasing our output of air pollutants to irreversible levels
iii. lighter coloured skins iv. ozone layer depletion v. 4
2.11 Across:
1. ecosystem 5. (to) fit 8. unspoilt 9. flat 10. wet 13. toad 16. nose
17. sewage 19. re 20. irreversible 21. at 23. part 25. remote
27. endanger 30. not 33. blast 35. turbine 38. tide
Down:
2. sensitive 3. moon 4. kit 5. (to) flow 6. of 7. catastrophe 11. tree
12. environment 14. as 15. demise 18. great 22. ten 24. trap 2. rigs
26. on 28. rely 29. gas 31. out 32. tri 34. two 36. BD 37. i.e.
WRITING ANSWERS 2.2 - 2.8 (pages30-35)

2.2 (1) cyclist (2) is balanced (3) seat (4) saddle (5) handles / handlebars (6) pedals
(7) notched cog (8) is connected / is linked (9) metal chain (10) wheel hub (11) gear lever
(12) brake lever (13) is connected / is linked (14) cable (15) set of brakes (16) air pump
(17) rubber tyres (18) are filled (19) speedometer (20) headlamp
114
LISTENING TEST-176
PART 3 - TECHNOLOGY

a. Manchester,
b. Situated
c. Technological
d. Unfortunately
e. The rise
f. Eventually
g. Liverpool
h. The Liverpool docks
i
j

A 1 ii. ... iii. .. iv v
vi vii. ... viii. .. ... ix x
B i ii iii. ... iv. .

v vi vii. ... viii.
ix x
C i. ....... ii. iii. ... iv. .

v . .. . vi vii. ... viii.
ix x
D i ii. ... iii. .. iv v

vi vii. ... viii. .. ... ix x
3.3 GENERAL INFORMATION: Listen to Radio Items5&6 and complete the

Radio
Item 5
Radio
Item 6
41
3.4 G A P F I L L : Listen to Radio Item 5 again and complete the gaps in the summary
of the passage below with the correct word or phrase you hear:
An electronic (1) giving information on more than (2) of the actors
registered in Britain, is now available on CD-ROM. Some theatrical <3) have
over (4) actors on their books and it is difficult to remember all their details.
The database lists information on over (5) actors and can be searched for details
such as past (6) they have appeared in, special skills they might have, and even
the colour of their (7) The database can quickly locate persons with particular
(8) and, although some actors feel it is too impersonal to be of much use, it
is certain to change the way actors are chosen for (9) in theatrical shows. Ring
the following telephone number for further enquiries on the product: (10)
3.5 M U L T I P L E C H O I C E Q U E S T I O N S : Listen to Radio Item 6 a second

i. The size of the sound device is: iii. Susan believes the device would:
a) twice that of the remote control a) not sell well
b) half that of the remote control b) sell better than her other invention
c) about the size of one's thumb c) sell better if it was inside the TV
d) bigger than your thumb d) none of the above
ii. The only problem with the device is: iv. The telephone answering machine:
a) the remote must be pointed at the TV a) is called the 'Ad Subtracter'
b) it is expensive b) was invented by Susan's husband
c) the sound levels cannot be preset c) has sold very well
d) the sound cannot be cut out completely d) automatically switches callers

i. What is the name of the show that tells of the latest software on CD-ROM?
ii. What is this particular CD-ROM called?
iii . Who would use this actor's directory?
iv . From where did Mr Harkney get the idea of a database of actors?
v. Why are some actors unhappy about the concept of this database?
i. What is the name of the show that looks at clever inventions?

ii. How long did it take to invent the sound reduction device?
iii. Why did Ms Schofield invent this device?
iv. Why do we not know how the device works?
v. What other invention has Ms Schofield marketed?
42
PART 3 - TECHNOLOGY
3.7 DICTATION PREPARATION: In dictation exercises it is important

not to get left behind. Although the IELTS Listening Sub-Test does not include
a dictation, it is easy to get left behind and miss the answers to the next questions.
This is usually because you are not fully prepared for what you are about to hear.
Look at the following words and phrases taken in sequence from the dictation
in Exercise 3.8:
Modern world —• threat —• air —> filtered —• nose and lungs —• big city
—• cigarettes —• components —• invisible gases —• cannot smell —• exhausts
—• cars —• bloodstream —> breath —• future health —• development —• safer —• engine.
What is the topic of the dictation text? Does it help you to know where the dictation
is leading? Should you predict the direction of a listening? (YES!)
Use the dictation practice in the following exercise (Exercise 3.8) to practise
moving on to the next phrase spoken, even if you miss the previous phrase.
3.8 DICTATION: Refer to Dictation 1 on the tape:
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
(Check your words, spelling and punctuation with the tapescript on page 105.)
3.9 T R U E / FALSE / NOT GIVEN: Listen to Lecture 3 on the tape:

a. Most people think the solution to city air pollution will be the T F NG
electric or solar-powered car.
b. According to the lecturer, solar-powered cars are impractical. T F NG
c. The diesel engine was first produced in 1824. T F NG
d. The diesel engine costs more to run. T F NG
e. Diesel engines emit fewer air pollutants than petrol-driven engines. T F NG
f. The new diesel engines will release poisonous nitrogen and oxygen. T F NG
g. If all cars had diesel engines, traffic jams would disappear. T F NG
h. Diesel engines are noisier and vibrate more. T F NG
i. Car manufacturers were afraid that they would lose customers if T F NG
they produced diesel-powered cars.
43
LISTENING ANSWERS 3.4 - 3.9 (pages42-43)

3.4 (1) database (2) three-quarters (3) agencies (4) 500 (5) 5500 (6) TV shows
(7) eyes (8) qualities (9) parts (10) 0171-379-6000
3.5 (i) c (ii) a (iii) d (iv) c
3.6 Radio Item 5:
i. 'Software World'
ii. 'The Electronic Curtain'
iii. directors / producers / casting agents / (theatrical) casting agencies
iv. his son / a computer game
V. (too) impersonal / (actors) may miss auditions (parts in shows)
Radio Item 6:
i. 'Inventors' Corner'
ii. Four years
iii. advertisements too loud / annoyed at having to use the remote control for advertisements
iv. (it's a) (patented) secret
V. (telephone) answering machine (with special message features)
3.9 a. 'T b. T c. F d. F e. T f. F g. NG h. T i. T
A READING ANSWERS 3.2 - 3.11 (pages 42-43)

3.2 1. What do you need to get connected to the Internet?
2. Is the Internet owned by an organisation?
3.4 i. destined ii. modem iii. ubiquitous iv. network v. revolution vi. exemplified vii. site viii. enormous
3.5 i. c ii. b iii. a iv. a
v. a) the Information Superhighway b) Internet addresses or sites c) access (to other subject related
'pages' (or screens) at the site and on thousands of other computers all over the world) d) the Internet
3.6 (1) example (2) telephone (3) speedily (4) textual (5) screen (6) hypertext
(7) accessed (8) travelling (9) pages (10) owned
3.7 i. linked by (Pattern Type 2) ii. telephone links (Pattern Type 1)
iii. (enormous) collection (Pattern Type 3) iv. 'surfing' through a web (Pattern Type 3)
v. consists (of) (Pattern Type 2) vi. hazardous tool (Pattern Type 2)
vii. the vast majority of users (Pattern Type 3)
3.8 a. (n) b. (p) c. (h) d. (k) e. (1) f. (j)
3.9 a. F b. NG c. T d. F e. T f. T g. F h. T i. F j. T
3.10 i. 1. discovery 2. delight (in either order) ii. almost anyone who pays a phone bill
iii. a network of visual telephone links iv. a mouse
v. (their) products vi. no-one and (therefore) everyone
3.11 1. e (access) 2. c (envisaged) 3. b (device) 4. f (dual) 5. d (elusive) 6. a (detract)
7. j (gadget) 8. i (linked) 9. 1 (modem) 10. g (network) 11. h (site) 12. k (thumb)
WRITING ANSWERS 3.1 - 3.7 (pages 49-52)

3.1 1. Sweden 2. Syria 3. Germany 4. male 5. Spain 6. Sweden 7. female/male/Syria
8. CAD 9. female 10. female
3.2 (1) 17 (2) 5 (3) 3 (4) 1 (5) 9 (6) 7 (7) 6 (8) 4
(9) 1 (10) 2 (11) 21 (12) 9 (13) 12 (14) 11
i) a ii) e iii) d iv) c v) b
MODEL ANSWER:
According to the bar chart, students from four European countries (Sweden, Spain, France and Germany) and one
Middle Eastern country (Syria) are taking Graphic Design at the college. Some students are enrolled in the
Computer-Aided Design (CAD) core option; the others are taking Photography.
Overall, Sweden has the largest number of enrolled students (17) and Syria the smallest (5). France and Spain both
have 12 students; Germany has 11. It is noticeable that France and Germany have similar profiles.
Students from all five countries are enrolled in CAD, but more males are taking this option than females (21 and
9 respectively). For each nationality the males taking CAD outnumber the females, except in the case of the Syrians
with 3 females to only 1 male. Sweden has the most students studying CAD (9); Spain is next with 7, while France
has 6. Germany and Syria have 4 CAD students each.
As for the photography option, more females than males are enrolled from every country except Syria. In fact, no
female Syrian students are taking Photographic Design. Only 1 male from each country is enrolled in Photography,
except for 2 males from Spain. (192 words)
117
LISTENING TEST-177

a. London is
b. The Romans
c. The city
d. London
e. The Houses
f. The City
g. Most
h
i
j
4.2 N U M B E R S A N D LETTERS: (Refer to the tapescript for confirmation.)

i. . . .. ii. iii. .. iv v
vi vii. viii. .. ... ix x
i ii iii. ... iv. .

v vi. .. . vii viii
ix x
c i ii iii. ... iv. .

v . . .. vi vii. ... viii.
ix x
D i ii. iii. ., iv v
vi vii. viii. .. ... ix x
4.3 G E N E R A L INFORMATION: Listen to Radio Item 7 and complete the

Radio
Item 7
60
PART 4 - POLITICS IN BRITAIN
4.4 GAPFILL: Listen to Radio Item 7 a second time and complete the gaps in
the summary of the passage below with the correct word or phrase you hear:
Research by linguists from a top (1) has resulted in a call for an increase in
funding for English language training programmes. The research indicates that in certain
(2) areas of Britain, (3) is no longer the dominant language. Mr.
David Thorpe, a government representative, denies that there is a lack of (4)
for English language programmes and has stated on radio that the reason for immigrants
taking (5) to learn English is that there has been a slight (6) age
shift in new migrants to city areas, and it is more difficult for (7) people
people to learn a language. Obviously, English will remain the main language in
(8) because the number of immigrants is only (9) every year.
Enquiries for English language courses can be made by telephoning: (10)
4.5 SPECIFIC INFORMATION: Listen again to Radio Item 7:

i. According to the announcer, what has happened on a large scale in Britain
since the 1950s?
ii. What has recent university research called into question?
iii. Who misrepresented the work conducted by a group of university linguists?
iv. According to Mr. Thorpe, what has happened to funding for English
language training programmes?
v. What two reasons does Thorpe give to dismiss the suggestion that English
will ever become a second language in Britain?
4.6 STATISTICS: Study the diagrams below before listening to Radio Item 8.
Then choose the diagram that describes the situation you hear on the tape:
Now listen to Radio Item 8 again in detail and answer the following questions:
i. When will the full tax increase be applied to luxury cars?
ii. Why is the government increasing the cost of a television licence?
iii. Which manufacturers of alcoholic beverages are not to be taxed?
iv. How is the government going to pay for its increased spending in health care?
61
4.7 DICTATION PREPARATION:

Look at the following words and phrases taken in sequence from the dictation in
Exercise 4.8:
Democracy —• three principles —• representation —• voting rights —• minority
views —• tolerated —• developed nations —• economic success —• democratic
foundations —• fair government —• stability —• prosperity —• Nevertheless —•
government —• arguing —• issue —• rather than —• producing —• result.
What is the likely main idea behind the dictation text?

Use the dictation practice in the following exercise (Exercise 4.8) to practise
moving on to the next phrase spoken, even if you missed the previous phrase.
Pay particular attention to listening for the little words (articles, prepositions etc.)
which are so easy to miss when taking down a dictation. Also, make sure your
work is punctuated correctly.
4.8 D I C T A T I O N : Refer to Dictation 2 on the tape:
(Check your words, spelling and punctuation with the tapescript on page 107.)
4.9 TRUE / FALSE / NOT GIVEN: Listen to Lecture 4 on the tape:

a. Britain and the United States have a similar voting system. T F NG
b. In British elections the winner is the candidate with the most votes. T F NG
c. Proportional representation requires voters to state their T F NG
preference for candidates.
d. In Britain, all people must vote. T F NG
e. There are 2 main types of proportional representation voting T F NG
systems.
f. France has a system of proportional representation. T F NG
g. Germany has an old-fashioned voting system. T F NG
h. Italy has a small number of political parties. T F NG
i. Proportional representation requires voters to be well-informed. T F NG
j. The lecturer is in favour of compulsory voting. T F NG
62
LISTENING ANSWERS 4.4 - 4.9 (pages 61-62)

4.4 (1) university (2) city / poor (3) English (4) funding (5) longer (6) upward
(7) older (8) Britain / this country (9) 50,000 (10) 0171-389-4204
4.5 Radio Item 7:
i. non-English-speaking persons have immigrated to Britain
ii. the value of bringing non-English-speaking immigrants to this country in the future
iii. the press
iv. The percentage (of funding for English courses) has significantly increased
v. i. the (total) number of immigrants (to Britain) is (a mere) 50,000 a year
ii. that (number) includes many who speak English well
4.6 Radio Item 8:
Diagram A best describes the situation heard on tape.
i. December 1st ii. to offset the (increased educational) cost... of (recent) computer purchases in primary
schools iii. beer manufacturers iv. 20% rise in the cost of a packet of cigarettes
4.9 a. T b. T c. T d. F e. T f. F g. NG h. F i. T j . NG
READING ANSWERS 4.2-4.11 (pages 63 -67)

4.2 1. Which political party in Britain (and Europe) is concerned with environmental issues?
2. Do you know the names of other parties in the country in which you are studying?
4.4 i. dominated (by)' ii. agendas iii. (to) safeguard iv. perplexed v. faithful vi. comparatively
vii. (to) implement viii. equitable
4.5 i. b ii. c iii. a iv. c v. a) one of the two parties that a British voter leans towards supporting b) a fair division
of wealth in the country c) wealth d) less attention ... is paid to the smaller parties
4.6 (1) control (2) recently (3) loyal (4) Labour (5) unions (6) society
(7) Conservative (8) freedom (9) attention (10) current
4.7 i. to tell apart (Pattern Type 3) ii. lean towards (Pattern Type 2)
iii. strong connections with (Pattern Type 2) iv. population base (Pattern Type 1)
v. the concept of (Pattern Type 2) vi. assisted in their quest for (Pattern Type 3)
vii. kept in check (Pattern Type 3)
4.8 a. (i) b. (1) c. (j) d. (k) e. (m) f. (n)
4.9 a. T b. NG c. NG d. F e. NG f. F g. T h. T i. NG j. F
4.10 i. 1. the common working man 2. the trade unions (in either order)
ii. (there is a) smaller taxpaying population base iii. government spending
iv. the less politically powerful v. one major current issue vi. 4
4.11 1. e (attention) 2. d (base) 3. a (wealth) 4. c (loyal) 5. b (quest) 6. f (freedom)
7. j (trade) 8. h (migrants) 9. 1 (federal) 10. i (solely) 11. g (dominated) 12. k (myth)
WRITING ANSWERS 4.1 - 4.5 (pages 68- 71)

4.1 1. Acme Sports Cars 2. Branson Motors 3. Acme Sports Cars 4. July to September '99 5. August and
September '99 6. October and December '99 7. Acme Sports Cars 8. £80,000 (at the end of June '99)
4.2 (1) £70,000 (2) £60,000 (3) £80,000 (4) £80,000 (5) £10,000 (6) £60,000
(7) £40,000 (8) £60,000 (9) £20,000 (10) £60,000 (11) £40,000 (12) £20,000
(13) £40,000 (14) 2000 (15) 12
(i) c (ii) d (iii) b (iv) a
(A) decreased slightly (B) rose sharply (C) fell dramatically (D) gradually increased
MODEL ANSWER:
The graph shows the four quarters of the 2000 financial year and the monthly profit of Acme Sports Cars
and Branson Motors for 12 months. The former was making almost twice the profit at the beginning than at the
end of the financial year. There was a three-fold increase in the latter's monthly profit over the same period.
During the first quarter, Acme Sports Cars' monthly profit decreased slightly from £70,000 to £60,000, but
rose sharply to £80,000 by the end of June. Branson Motors' monthly profit, however, doubled from £20,000 to
£40,000.
Due to the introduction of a luxury goods tax, Acme Sports Cars' monthly profit fell dramatically during the
second quarter from £80,000 to only £10,000, whereas that of Branson Motors continued to rise, peaking at just over
£60,000 by the end of September.
In the third quarter, Acme Sports Cars' monthly profit increased steadily to £20,000 and remained stable,
while Branson Motors' monthly profits fluctuated between just over £60,000 and £40,000. At the beginning of
the last quarter, a boost in the economy meant the monthly profit of both Acme Sports Cars and Branson Motors
gradually increased to £40,000 and £60,000 respectively by the financial year's end. (200 words)
4.3 a. Topic: Stronger gun laws

Topic Question: Should the government introduce (them) to protect all citizens?
119
LISTENING TEST-178
LISTENING TEST-179
LISTENING TEST-180
LISTENING TEST-181
LISTENING TEST-182
LISTENING TEST-183
LISTENING TEST-184
LISTENING TEST-185
LISTENING TEST-186
4 A c a d e m ic M odule
Academic Module
Practice Test 1
Candidate Name and Number:
INTERNATIONAL ENGLISH LANGUAGE

TESTING SYSTEM
LISTENING
TIME APPROX. 30 MINUTES
Instructions to Candidates
Do not open this booklet until you are told to do so.
Write your name and candidate number in the space at the top of this page.
You should answer all questions.
All the recordings will be played ONCE only.
Write all your answers on the test pages.
At the end of the test, you will be given ten minutes to transfer your answers to
an Answer Sheet. (The answer sheet can be found on page 25.)
Do not remove the booklet from the examination room.
Information for Candidates

There are 40 questions on this question paper.
The test is divided as follows:
Section 1 Questions 1-10

A c a d e m ic M od u le — P ractice Test 1 5
SECTION 1 QUESTIONS 1-10
N o te
Questions 1—4
I f you d o n o t have
Complete the schedule below. access to an a u d io
Write N O M O RE TH AN THREE W ORDS for each answer. C D player, please
re fe r to th e a u d io -
sc rip ts s ta rtin g on
page 401 when
Example: Cioloetrotters Language School p ro m p te d t o listen
Class Schedule to an au d io
passage.
Chinese
Level: Advanced
Days: 1 ________________evenings
Japanese
Level: 2 ________________
Days: Tuesday and Thursday mornings
Level: 3 ________________
Days: Monday, Wednesday, and Friday mornings
French
Level: Intermediate
Days: Friday 4 ________________
Complete the information below.

Write N O M O RE TH AN ONE NUM BER for each answer.
Tuition Information
One week 5 $_
.Four weeks 6$_
Six weeks 7 $_
Twelve weeks 8 $ _
Academic Module-Practice Test 1
Questions 9 a n d 10
Write N O M O RE TH AN THREE W ORDS for each answer.
9 Students can register for a class by visiting_______________

10 ________ is in charge of student registration.
Questions 11—15
Write the correct A-J> next to questions 11—15.
City Shopping District
Cherry Street
| C
11 Harbor1View Bookstore
12 Pear Cafe
13 Souvenir Store
14 Art Gallery
15 Harbor Park
1British: harbour
A c a d e m ic M o d u le — P ra c tic e Test 1
Questions 16-20
Write ONE W ORD O N L Yfor each answer.
Harbor Park
16 The park was built i n ________________.

17 A ________________ stands in the center2 of the park.
18 Take the path through th e ________________.
19 In the middle of the garden is a ________________.
20 A ________________ takes you down to the harbor and a view of the boats.
Complete the information about the archives.

Write N O M O R E TH A N TH REE W O RD S A N D /O R A NU M BER for
answer.
Welcome to City Archives
The following people may use the archives:
• University students with a valid 2 1 ________________

• City residents with payment of 2 2 ________________
• All others: Special permission from the director is required.
Hours:
Days: 2 3 _____________ through
Hours: 24 9:30 A .M . until P .M .
2British: centre
A c a d e m ic M odule
Questions 25—3 0
What can befound on each floor1 o f the archives building?
Write the correct letter, A—G next to questions 25—30.
CITY ARCHIVES
A nineteenth-century documents
B maps
C personal papers
D photographs
E books about the cifyf
F newspapers
G information about the woolen2 mill
■_____________________
Floor of the building
25 basement ________________
26 ground floor ________________
27 second floor ________________
28 third floor ________________
29 fourth floor ________________
30 fifth floor ________________
Questions 31-33
Write N O M O RE TH AN TW O W ORDS for each answer.
Historical Uses of Wind Power
Ancient China Windmills were used to 31

Ancient Persia Farmers used wind power to 32
The Netherlands People used windmills to 33
1In the U nited States, the groundfloor is considered the first floor; the nextfloor up is the secondfloor, and so on.
2British: woollen
A c a d e m ic M o d u le — P ra ctice Test 1 9
Complete the chart1 below.

f Wind Power
Disadvantages
Unlike oil and coal, wind power does not The cost of the initial inve:stment is high.
cause 34
There are limited supplies of oil and coal, but The 37 ......... __of the wind is not
wind is a 35 constant.
It 3 6 tn g e n e r a te e le c tric ity Wind turbines are usually located far
with the wind. from 38
Wind turbines do not take up much land. Wind turbines may spoil
39
Wind turbines are as 40 _
as a high-speed car.
Take ten minutes to transfer your answers onto the Answer Sheet on
page 25.
B ritish: table
Answer Key
PRACTICE TEST 1-ACADEMIC MODULE
Listening
1. Wednesday and Friday 11. A 21. identification card/ID 31. pump water
2. intermediate 12. C 22. an annual fee 32. grind grain
3. beginning 13. F 23. Tuesday; Sunday 33. drain lakes
4. mornings 14. H 24. 8:30 34. pollution
5. $125 15. I 25. D 35. renewable resource
6. $410 16. 1876 26. A 36. costs less
7. $575 17. statue 27. F 37. strength
8. $1,050 18. woods 28. B 38. cities
9. the school office 19. fountain 29. G 39. the scenery
10. Mr. Lindsay 20. staircase 30. C 40. noisy
Reading
1. C 11. I 21. A 31. E

2. B 12. D 22. C 32. I
3. B 13. A 23. B 33. True
4. A 14. fuel 24. No 34. True
5. C 15. put out 25. Yes 35. True
6. A 16. hot and dry 26. Not Given 36. Not Given
7. E 17. rebuild the city 27. B 37. True
8. F 18. stone and brick 28. H 38. False
9. H 19. fires 29. D 39. False
10. B 20. extinguish fires 30. A 40. Not Given
LISTENING TEST-187
Academic Module
Practice Test 2

TESTING SYSTEM
LISTENING


A c a d e m ic M od u le — P ra c tic e Test 2 45
Note
Questions 1—5
Complete the chart1 below. access t o an au d io
Write N O M O RE TH AN TW O W ORDS for each answer. C D player, refer
to th e a u d io scrip ts
s ta rtin g on page
4 0 8 w hen p ro m p te d
Example Plainfield center1 to listen to an au d io
J
passage.
Classes and Activities
Days Class/Activity Age Group
Wednesday, Saturday 1 children, teens
2 Tennis 3
Tuesday, Thursday 4 children, teens, adults
Friday Book club 5
Questions 6 -1 0
Write N O M O RE TILL N THREE W ORDS A N D /( IR A NUM BER fo r each
answer.
MembershipJT fees 6 $— (individual)

7$ (family)
Located at 107 8 Street
Parking is located 9
The Center is closed on 10
Questions 11-15
Choose FIVE letters, Ai - /
Which f i v e things should hikers on
A sleeping bag F backpack

B tent G walking poles
C food* H maps
D dishes I jacket
E hiking boots J first-aid kit-
1British: table
2British: Centre
Questions 16-20
Safety Rules for Hiking

Always stay ahead of the 1 6 ________________ •
Stop and wait at any 1 7 ________________ •
Don’t try to climb 1 8 ________________ .
Don’t 1 9 ________________wild animals.
Always carry 2 0 ________________with you.

Questions 2 1 -2 4
Choose FOUR letters A~~G.
Which FOUR o f the following are required o f student teachersI
A weekly journal
B sample lesson plans
C meetings with other student teachers
D observing other teachers
E evaluation from supervising teacher
F portfolio
G final exam
Question 2 5
25 Who has to sign the agreement form?
A the student teacher

B the supervising teacher
C the advisor
A c a d e m ic M o d u le — P ra c tice Test 2
Questions 2 6 -3 0
Complete the schedule below.
Write N O M O RE TH A N THREE W ORDS for each answer.
First week 26 due

Fourth week 27 meeting
Seventh week 28
Fourteenth week 29 due
Fifteenth week 30
Questions 31—3 5
31 Retailers place popular items

A in the back of the store.
B near the front entrance.
C at the end of the aisle.
32 Carpet patterns are used to

A help shoppers feel comfortable.
B appeal to shoppers’ decorative sense.
C encourage shoppers to walk in certain directions.
33 Retailers can keep customers in the store longer by

A providing places to sit.
B keeping the doors closed.
C lowering the prices.
34 Music is used in stores to

A entertain customers.
B slow customers down.
C make customers shop faster.
35 The scent of vanilla has been used in

A ice cream shops.
B bakeries.
C clothing stores.
Complete the chart about the effects o f color.1

Write NO M O RE TH AN TW O W ORDS for each answer.
^ Color Effect 1
Purple encourages peop e to 36 —
Orange makes restaurant customers 37

Blue conveys a sense of 38
Bright colors appeal to 39
Soft colors appeal to 40
page 63.
1British: colour
A c a d e m ic M od u le — P ra c tic e Test 2 71
...T ” ... ~ v .........—
Answer Key
Listening
.......................... • i
1. tutoring sessions 11. A 22. B 32. C

2. Sunday 12. D 23. D 33. A
3. teens, adults 13. E 24. F 34. B
4. Yoga 14. F 25. B 35. C
5. adults 15. I 26. term paper topic 36. spend money
6. 75 16. sweep/rear leader 27. first evaluation 37. leave faster
7. 225 17. intersection 28. student teacher 38. security
8. Eliot 18. rocks conference 39. younger people
9. across the street/in 19. feed 29. term paper 40. older people
a garage 20. water 30. semester review
10. Monday 21. A 31. A
.....
Reading 1
1. 793 11. O 21. A 31. B

2. 980 12. C 22. B 32. D
3. 841 13. K 23. D 33. E
4. 911 14. No 24. B 34. D
5. 1066 15. Yes 25. E 35. B
6 .D 16. Yes 26. F 36. D
7. H 17. Not Given 27. K 37. E
8. F 18. Not Given 28. F 38. C
9. G 19. Yes 29. A 39. E
10. B 20. No 30. G 40. C
LISTENING TEST-188
Academic Module
Practice Test 3

TESTING SYSTEM
LISTENING
At the end of the test, you will be given ten minutes to transfer your answers
to an Answer Sheet. (The answer sheet can be found on page 103.)

1
A c a d e m ic M o d u le — P ractice Test 3 83
SECTION 1 QUESTIONS 1-10 Note

Questions 1 -4 access to an a u d io
C D player, please
Complete the form below. re fe r t o th e a u d io -
s c rip ts s ta rtin g on
Write NO MORE THAN TW O WORDS AND/OR A NUMBER for each
page 4 1 4 w hen
answer. p ro m p te d to listen
t o an a u d io
passsage.
Example: C^rdncti/ieiv Hotel

Reservation Form
Arrival date: 1 ____________ 13th. Number of nights: 2

Number of guests: 2 ____________
Guest name: 'Rpxanne 3 ____________
Credit card number 4 ____________
Questions 5 - 7
Choose THREE letters, A—G.
Which THREE places will the caller visit?
A art museum
B science museum
C shopping mall
D monument
E post office
F restaurant
G park
Questions 8—10
8 When will the caller arrive at the airport?

A In the morning
B In the afternoon
C At night
9 How will the caller get to the hotel?

A Subway
B Bus
C Taxi
10 What time does the hotel front desk close?

A 10:00
B 12:00
C 2:00
d™ ) SECTION 2 QUESTIONS 11-20
Questions 11 and 12
Write ONE NUM BER for each answer.
City Tours
Fare Information
Adult All-Day Pass: 11 $ ___________
Children ages 5—12 All-Day Pass: 12 $
Children under age 5: Free

A c a d e m ic M o d u le — P ra ctice Test 3
Questions 13-15
Write N O MORE THAN TW O WORDS for each answer.
5th stop
15_____
4th stop
Shopping
District
Starting point: 1st stop 2nd stop 3 rd stop

Tour Bus Office 13___ Fishing Docks 14___
Questions 16-20
Write NO MORE THAN ONE W7ORD for each answer.
^ Place Activity 1
First stop Enjoy the 16 __ of the bay
Second stop Look at the 17 _
Third stop 18 _ fish.
Fourth stop Purchase 19 _ _
Fifth stop Visit the 20 -
1British: table
( £ ) SECTION 3 QUESTIONS 21-30

V 12y
Questions 21—23
Write N O M O RE TH AN THREE WiDRDS AN D /O R A NU M BER for each
answer.
21 When is the research project due?________________

22 Where will the students conduct the interviews?____
23 How many interviews will they complete all together?
Questions 24—30
Complete the outline showing the steps the students will take to <complete theirprojects,
Write N O M O RE TH AN THREE W O RD S for each ansiuser.
A. Read 24
B. 25
C. Get 26
D. 27 ___
F. Get together to 28 ....
F. Prepare 29
G. Give 30 ....
A c a d e m ic M o d u le — P ra c tic e Test 3 87
(™*) SECTION 4 QUESTIONS 31-40
Questions 31—40
S~T J 1 * 1 • /
Complete the timeline fa N O MORE THAN THREE WORDS
AND /O R A NUMBEl? for each answer.
1832 31
In her teens Alcott worked to 32
At age 17 Alcott wrote 33
34 Alcott enlisted as an army nurse.
35 Alcott published her letters in a book called Hospital Sketches.
36 Alcott returned from her trip to Europe.
37 Alcott published Little Women.
1879 38 died.
39 Alcott set up a home for her family in Boston.
1888 40 _____
Take ten minutes to your answers onto the Answer Sheet on

page 103.
d
Answer Key
Listening
12. 9 23. thirty 31. Alcott was born.

13. Hill Park 24. a government study 32. support her family.
14. Bay Bridge 25. design the 33. her first novel/The
15. Green Street questionnaire Inheritance
16. view 26. professor s 34. 1862
17. boats approval/approval for 35. after the war
18. eat questionnaire 36. 1866
19. baskets 27. conduct interviews 37. 1868
20. theater 28. analyze the results 38. May died.
21. in three weeks 29. charts (showing results) 39. 1882
22. a shopping mall 30. class presentation 40. Alcott died.
Reading
1. iii 11. B 21. F 31. A

2. vii 12. D 22. A 32. L
3. ix 13. F 23. E 33. D
4. ii 14. B 24. Yes 34. C
5. viii 15. A 25. No 35. B
6. x 16. A 26- No 36. A
7. v 17. C 27. Yes 37. Not Given
8. B 18. B 28. I 38. True
9. D 19. C 29. B 39. False
10. E 20. C 30. F 40. False
LISTENING TEST-189
Academic Module
Practice Test 4
INTERNATIONAL ENGLISH LANGUAGE TESTING SYSTEM

LISTENING



Questions 1—10 access to an a u d io
C D player, please
Complete the form below. refer t o the a u d io -
scrip ts s ta rtin g on
Write N O MORE THAN TW O WORDS AND/OR A NUMBER for
page 4 2 0 w hen
each answer. p ro m p te d to listen
to an a u d io passage.
Example: ClearPoint Telephone Com'b&nis/

Customer Order Form
Order taken by: Ms. Tones
Name: Harold 1
Address: 2 .... Fulton Avenue, apartment 12
Type of service: 3 ..................
Employer: Wrightsville Medical Group
Occupation: 4
Work phone: 5
Time at current job: 6
Special services: 7 .............. 8 __ ......
Installation scheduled for: Dav 9 Time of dav 10
124 Academ ic Module
(™ ) SECTION 2 QUESTIONS 11-20
Questions 11-14
Choose the correct letter>A, B, or C.
11 The fair will take place at the

A fairgrounds.
B park.
C school.
12 The fair will begin on Friday

A morning.
B afternoon.
C evening.
13 The fair will begin with a
A parade.
B dance performance.
C speech by the mayor.
14 There will be free admission on
A Friday.
B Saturday.
C Sunday.
Questions 15—
20
Write N O MORE THAN ONE WORD for each answer.
Saturday afternoon 15 show

Saturday evening 16 by the lake
Sunday afternoon 17 .......... contest
All weekend 18 food
19 for children
20 .......... for sale
1British: table
A c a d e m ic M od u le ■
— P ractice Test 4
Questions 21—
23
Write N O MORE THAN TW O WORDSfo r each answer.
How to get academic credit for work experience
First, read the 2 1 _____________ Find courses that match your work
experience. Then write 2 2 ____________ of your work experience. Submit
that together with a letter from your 2 3 ____________ to the university
admissions office.
Questions 2 4 -2 8
Where can the items listed below be found?
A admissions office
B counseling center1
C library
. ^_ .. ^^ ... .......j
Write the correct letter, A , B, or C, next to questions 24—28.
24 university catalog2
25 application for admission form
26 requirements list
27 recommendation forms
28 job listings
1British: counselling centre

British: catalogue
Questions 2 9 and 30
29 What are full-time students eligible for?

A Discounted books
B The work-study program1
C A free bus pass
30 How can a student get financial assistance?

A Speak with a counselor2
B Apply to the admissions office
C Make arrangements with a bank
w
(1 ^ ) SECTION 4 QUESTIONS 31-40
Questions 3 1 -3 5
Complete the chart with information about the black bear.
Range Lives in 31 __________________ of North America

Diet Ninety percent of diet consists of 32 ------ --------------------.
Also eats 3 3 ____________
Cubs Baby bear cubs are born in 3 4 __________ ---------------
Life span Black bears live for about 3 5 _______ in the wild.
Questions 3 6 -4 0
Which characteristicsfit black bears and which fit grizzly bearsf
Write A i f it is a characteristic o f black bears. Write B i f it is a characteristic o f
grizzly bears.
36 Has a patch of light fur on its chest ____________

37 Weighs 225 kilos ____________
38 Has a shoulder hump ____________
39 Has pointed ears ____________
40 Has shorter claws ____________
1British: programme
2British: counsellor
Practice Test 4-Answer Key

Answer Hey
PRACTICE TEST 4-ACADEMIC □ DULE
1. Kramer 11. B 21. university catalog 31. forested area

2. 58 12. C 22. a summary 32. plant foods
3. residential 13. B 23. work supervisor 33. insects/fish
4. office manager 14. A 24. C 34. the winter
5. 637-555-9014 15. clown 25. A 35. twenty-five years
6. nine years 16. concert 26. B 36. A
7. long distance 17. singing 27. A 37. B
8. Internet 18. international 28. C 38. B
9. Friday 19. games 29. B 39. A
10. morning 20. crafts 30. A 40. A
Reading
1. B 11. F 21. B 31. H

2. C 12. E 22. A 32. M
3. A 13. I 23. A 33. D
4. B 14. False 24. B 34. B
5. A 15. True 25. B 35. A
6. A 16. False 26. C 36. A
7. C 17. True 27. B 37. A
8. J 18. Not Given 28. C 38. D
9. A 19. A 29. L 39. B
10. D 20. C 30. A 40. E
LISTENING TEST-190
Academic Module
Practice Test 5

TESTING SYSTEM
LISTENING


Section 2 Questions 11 -2 0
Section 4 Questions 31 -40
A c a d e m ic M od u le — P ra ctice Test 5 163
Note
Questions 1 -4
Complete the form below. access to an a u d io
Write N O M O RE TH AN O NE W ORD A N D /O R A NUM BER for C D player, please
each answer. refer t o th e a u d io -
s c rip ts s ta rtin g on
page 4 2 6 w hen
p ro m p te d to listen
to an a u d io
Example: QiobciL Bicycle Tours
passage.
Tour name: VciLLeij toucr Tour month: 1 _

Customer Name: 2 ____________ S th m id t
Address: P. O. Box 3 _____________
JA a n ckester
Bicycle rental required?___Yes No
Dietary restrictions: 4 _____________
Questions 5 -7
Choose the correct letters, A, By or C.
5 What size deposit does the caller have to pay?

A 5 percent
B 30 percent
C 50 percent
6 When does the deposit have to be paid?

A Two weeks from now
B Four weeks from now
C Six weeks from now
7 How will the luggage be carried?

A By bus
B By bicycle
C By van
Questions 8—10
Choose THREE letters, A —F.
Which THREE things should the caller take on the tour?
A raincoat D water bottle

B spare tire E camera
C maps F guide book
Track SECTION 2 QUESTIONS 11-20
Questions 11—15
What change has been made to each part o f the health club?
Write the correct letter?A —F next to questions 11—15.
HARTFORD HEALTH CLUB

A installed a new floor
B repainted
C moved to a new location
D rebuilt
E enlarged
F replaced the equipment
Part o f the health club

11 swimming pools ________________
12 locker rooms ________________
13 exercise room ________________
14 tennis court ________________
15 club store ________________
Questions 16-18
16 Tomorrow,_____________________ for adults and children will start.

17 On Wednesday, there will be a _____________________ .
18 A _____________________ is planned for next weekend.
Questions 19 a n d 2 0
Choose the correct letter>A, B, or C.
19 How many months did it take to complete the renovation work?

A three
B nine
C twelve
20 W hat project is planned for next year?

A An indoor pool
B An outdoor tennis court
C An outdoor pool
Questions 2 1 -2 5
Choose FIVE letters, A—I.
What FIVE things will the students do during their museum internship?
A art conservation F research

B administrative duties G write brochures
C guide tours H plan a reception
D attend board meetings I meet artists
E give classes
Questions 2 6 -3 0
Write N O M O RE TH A N TW O W ORDS A N D /O R A NU M BER for
each answer.
City Art Museum

The main part of museum was built in 2 6 ____________
The 2 7 _was built sixty years later.
Collections: modern art, works by 2 8 _____________ , sculpture, European art.
Classes: 29 ____________ _ classes for adults
Arts and crafts workshops for children
Weekly 3 0 ____________ in the fall and winter
Questions 31—35
Choose the correct letter, A, B, or G
31 The tomato originally came from

A Mexico.
B Spain.
C Peru.
32 The original color1 of the tomato was

A red.
- B green.
C yellow.
33 The Aztec word for tomato means

A golden apple.
B plump thing.
C small fruit.
34 In the 1500s, people in Spain and Italy

A enjoyed eating tomatoes.
B used tomatoes as ornamental plants.
C made medicine from tomatoes.
35 In the 1600s, the British

A saw tomatoes as poisonous.
B published tomato recipes.
C ate tomato sauce daily.
B ritish: colour
Complete the timeline with information about the history o f the tomato in the
United States.
Write N O M O RE TH A N TW O W O RD S for each answer.
1806 Tomatoes were mentioned as food in 36

1809 Thomas Jefferson 3 7 _____________________ at his home in Virginia.
1820 A man proved that tomatoes were not poisonous by eating them
3 8 _____________________
1830s 3 9 -------------------------------- appeared in newspapers and magazines.
1930s People began to eat 4 0 _____________________
page 181.
A c a d e m ic M o dule— P ractice Test 5 189
Answer Hey
PRACTICE TEST 5--ACADEMIC MODULE
Listening
1. June 12. E 23. F 33. B

2. Karla 13. A 24. G 34. A
3. 257 14. F 25. I 35. A
4. vegetarian 15. C 26. 1895 36. a (gardener’s)
5. B 16. swimming lessons 27. new wing calendar
6. A 17. tennis competition 28. local artists 37. served tomatoes
7. C 18. party/club party 29. art history 38. in public
8. A 19. B 30. concerts/concert 39. tomato recipe/
9. D 20. C series recipes
10. E 21. B 31. C 40. raw tomatoes
11. B 22. C 32. C
i
Reading
1. A 12. D 23. True 33. stripes or spots

2. C 13. D 24. C 34. color-blind
; 3. C 14. B 25. A 35. countershading
4. C 15. Not Given 26. C 36. black backs
5. D 16. False 27. B 37. True
6. C 17. True 28. predators and prey 38. True
7. A 18. True 29. protective coloring 39. False
8. B 19. True 30. blend in 40. Not Given
9. C 20. False 31. alter their coloring
10. D 21. True 32. on many
11. B 22. False backgrounds
LISTENING TEST-191
Academic Module
Practice Test 6

TESTING SYSTEM
LISTENING
TIME APPROX, 30 MINUTES

There are 40, questions on this question paper.

s Section 4 Questions 31-40
I
Academic Module-Practice Test G
A c a d e m ic M od u le — P ra ctice Test 6 201
Questions 1—5 Note

Complete the information below. I f yo u d o n o t have
access to an a u d io
Write N O MORE THAN TW O WORDS AND/OR A NUMBER
C D player, refer to
for each answer. th e a u d io s c rip ts
s ta rtin g o n page
4 3 2 w h en
p ro m p te d to listen
t o an a u d io
City Library
passage.
Head Librarian Example: Mrs,. PkillLbS,
Hours 1 to 4:30
Books
Ground floor1 2
Second floor Adult collection
Third floor 3
Book carts
Brown cart books to re-shelve
Black cart books to 4
White cart books to 5
Questions 6 -1 0
S~< . / . the
Complete ,/ library
/'/ . schedule
1 J 1 below.
1I
Write NO MORE THAN ONE WORD AND/ORA NUMBER for
each answer.
Âctivity Location Day and Time

Story Time Children’s Room 6 ........................ at 11:00
7 Reference Room Saturday at 8
9 ................................. Room
Lecture Series Friday at 10
1In the United States the ground flo o r is considered the first floor; the next floor up is the second floor.
Questions 11-15
Choose FIVE letters, A—I.
Which FIVE activities are available at Golden Lake Resort?
A swimming
B boating
C waterskiing
D fishing
E tennis
F golf
G horseback riding
H hiking
I arts and crafts
Questions 16-20
Complete the schedule below.
^ Night Activity
Sunday 16
Monday Dessert Night
Tuesday 17 Nioht
Wednesday 18
Academic Module-Practice Test G
Thursday 19 .......
Friday Talent Show
Saturday 20
A c a d e m ic M od u le — P ractice Test 6 203
/C D 2 \
Track J SECTION 3 QUESTIONS 21-30
vtfy
Questions 21 -23
*

Which THREE things are the stucients required to submit to their professor?
A a written summary
B maps
C a case study
D charts and graphs
E a list of resources used
F a video
Questions 2 4 a n d 25
24 W hat two sources of information will the students use when preparing their
presentation?
25 What will the students show during their presentation?

26 Only rescue birds that are

A all alone.
B obviously hurt.
C sitting on the ground.
27 Protect yourself by wearing
A gloves.
B a hat.
C protective glasses.
28 Put the bird in a
A cage.
B box.
C bag.
29 Keep the bird calm by
A petting it.
B talking to it.
C leaving it alone.
30 When transporting the bird,
A speak quietly.
B play music.
C drive very slowly.
Questions 3 1-3 3
Complete the information about the
The Great Barrier Reef is made up of 3,000 31 _ and
600 3 2 ________________. Over 400 kinds of 33 can
be found there.
Questions 34-3 8
/ */_ rZ7JT
Choose l V/T7 A 1.T
b letters, A.—
Which F IVE o f these kinds ofanimials inhabiting the Great Ba\nier Reef are
mentioned?
A sharks
B starfish s
C seahorses
D clams
E whales
F dolphins
G sea turtles
H crocodiles
I frogs
Questions 39 and 40
39 What causes coral bleaching?
40 What has been one response to this problem?
------------- --------------------------------------------------------------------------------------------------------- d
Academic Module-Practice Test B
"N
Ansiwer Key
P R A C T I CE T E S T B - A (: a d e m i c M[ Q D U L E
Listening
1. 8:30 11. A 21. A 31. individual reefs/coral reefs

2. reference books 12. B 22. C 32. islands
j 3. children’s books 13. D 23. E 33. coral(s)
4. be repaired/repair 14. G 24. interviews, journal articles 34. A
5. be sold/sell 15.1 25. photos (of birds) 35. D
6. Thursday 16. film/movie 26. B 36. E
7. (family) movies 17. discussion 27. A 37. H
8. 2:30 18. lectures 28. B 38. I
9. meeting 19. games 29. C 39. rising sea temperatures
10. 6:30 20. dance 30. A 40. shading the reef/shading
certain areas
j
Reading
1. c 11. False 21. C 31. A

2. G 12. False 22. cave paintings 32. E
3. I 13. True 23. engravings 33. B
4. B 14. Not Given 24. geometrical desig]tis 34. D
5. F 15. A 25. hands 35. A
6. True 16. C 26. (full) human 36. C
7. Not Given 17. A 27. detailed, realistic 37. False
8. True 18. B 28. D 38. True
9. True 19. B 29. B 39. Not Given
10. True 20. A 30. E 40. True Practice Test B-Answer Key
LISTENING TEST-192
LISTENING TEST-193
LISTENING TEST-194
LISTENING TEST-195
LISTENING TEST-196

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LISTENING TEST-200
LISTENING TEST-201
LISTENING TEST-202
LISTENING TEST-203
LISTENING TEST-204
LearnEnglish Professionals
WORKSKILLS: ACHIEVEMENT AUDIOSCRIPT
Listen to this speech given at a party being held for the retirement of an employee, James Dawson.
Optional activity:
Listen and put the following events into chronological order.
Sentence Chronological order
a) James became vice president of the company.
b) James negotiated the successful takeover of a rival company.
c) Plans for a merger fell through.
d) The company had a lot of difficulties and some workers were made
redundant.
…Thank you all for coming today. As you are all aware we are here to celebrate 35 years of
continuous service by our friend and colleague James Dawson. He started as an administration officer
in 1972, in our accounts department and worked his way up the career ladder over the years, finally
becoming vice president in 1989, of the company, and managing over three hundred employees. As
most of you who have been working here long enough will know, it has been a long struggle to
become one of the European market leaders in our field, and you may remember in 1982, when we had
a huge setback, with the plans for a merger with our top rival company falling through. Because of
that, we had to make some workers redundant, however James was lucky enough to keep his job. Yes,
those really were the worst few years. However we managed to get through these difficult times by
working hard and James was a key player in the struggle to get us back on the path to becoming one of
the largest computer manufacturing companies in Europe. One of James’s biggest strengths has been
his immaculate timekeeping and organisational skills, in fact I have never known him to be without his
diary! His negotiation skills and determination led to a tactful action plan to become one of the leading
companies in Europe. I will never forget that day in 1987 when we had the final negotiations for the
takeover of our rival company. James and his superb presenting and negotiating skills was one of the
key factors to our success. The turning point in our company came with the successful takeover, and
despite all the obstacles we have faced, the hard work and dedication of all our workers has made our
company the success it is today. And I have to say that James, as one of our managers, has always
acknowledged the work and contribution made by others. James, you rewarded your best employees
with some of the best perks any company has given! Today we want to acknowledge the hard work
and significant contributions which you have made. So thank you James for your loyalty to the
company and your hard work.
Answer key: c,d,b,a.
www.britishcouncil.org/professionals.htm
© The British Council, 2007
The United Kingdom’s international organisation for educational opportunities and cultural relations. We are registered in England as a charity.
THE AIRBUS AUDIOSCRIPT
Listen to part of a talk about the Airbus A380.
Optional exercise (The answers are at the bottom of the page).
Listen and put these points in the order they are mentioned.
Subject Order
a) the countries which collaborate in the manufacturing
b) the range without refuelling
c) the size
d) where the plane is put together
e) where the wings are made
Everything about this aeroplane is enormous the numbers are truly mindboggling. Its overall length is 73 metres. That’s
about as long as the Great Sphinx in Egypt. The giant twodeck fuselage will typically have 550 seats, but has the potential
to carry up to 800 passengers. The tail, at 21 meters from the ground, is as high as a sevenstorey building. The 845m 2 wing
area is big enough to park 70 cars.
The A380 can fly a staggering 15,000km without refuelling and in order to do that, it needs to carry 310,000 litres of fuel,
making the plane’s take off weight 560 tonnes. Incredibly, though, the A380 will actually be more fuelefficient than other,
similarsized jumbojets. Airbus claim that the plane will burn about 3 litres of fuel per passenger per 100km, making it as
economical to run as a family car.
The building of the A380 is a remarkable example of transnational cooperation. The final assembly line is in Toulouse in
France, but this is only the end of an impressively complicated process.
The construction of each aircraft is the result of collaboration between France, Germany, Britain and Spain. The wings, for
example, are built in England and Wales. The main sections of the fuselage are constructed in Hamburg, Germany. Parts for
the nose and the tail are in fact made in Spain, and only assembled in Germany. Everything is then shipped to France to be
put together.
The A380 jigsaw gets even more complicated, however. Although a European venture, few people realise how much of the
plane is actually made or designed outside the EU. The wings, for example, were created by designers in Wichita in the
United States. Some wing panels, the wheels, and most of the cockpit electronics are also made in America. In fact, in terms
of actual cost, almost half the aircraft is made in the USA.
Answers 1 c, 2 b, 3 d, 4 a, 5 e
ALCOHOL ABUSE AUDIOSCRIPT
Listen to this extract from a radio interview. The host (Ann) is talking to a local MP (Damian) about the
problem of binge drinking in the UK.
Optional activity:
While you listen, decide which of the following summaries best describes Damian’s viewpoint.
1. Binge drinking in the UK is a problem because it gives the rest of Europe a very negative impression of
the British.
2. Bing drinking in the UK is a social problem that has existed for a long time and hasn’t got any worse
despite an increase in media coverage.
3. Binge drinking in the UK is a problem because it costs the Health Service a lot of money
A: Thanks for coming along to the studio today Damian. We are going to talk about alcohol – and more to the
point –alcohol abuse – what we’ve come to know as binge drinking.
D: Yes. Thanks for inviting me Ann.
A: We keep hearing about cases of binge drinking – in the newspapers, on television, in magazines – and on
radio chat show like this one today. But – what exactly is binge drinking? What does the term mean? Is there a
difference between binge drinking and just plain old “getting drunk”?
D: Well, the British Medical Association states that "there is no consensus on the definition of binge drinking”. In
the past we used the term 'binge drinking' to an extended period of time – a couple of days for example – when
a person would continue to drink alcohol to such an extent that he – or she – would abandon their usual
activities – such as work – or, in the case of younger drinkers – classes. In medical terms we usually agree that
binge drinking refers to the thresholds that we have for “holding our drink”.
A: But isn’t binge drinking all about drinking lots of alcohol in a short space of time? And don’t we usually think
of young people when we hear the term used? People who shouldn’t really be drinking alcohol in the first place?
D: Well you are right about the first point. In common usage – probably because of all the recent media
coverage – binge drinking has come to mean a heavy bout of drinking in just one evening – or a similar time
span. Another factor is the intention.
A: The intention?
D: Yes – the fact that binge drinkers actually set out to get drunk. That’s their goal – what they are trying to do.
Binge drinkers aren’t usually solitary drinkers. They drink in groups – sometimes very large groups – especially
in the case of teenagers. And binge drinkers are getting younger and younger – if you believe what you read in
the press.
A: So – let’s get this clear. Large groups of kids get together with the sole intention of getting drunk?
D: In a nutshell yes.
A: And is binge drinking a particularly British problem? Surely young people drink in other countries too?
D: Yes. You are right. Lots of countries have problems with youngsters drinking. But it does seem as though the
UK is taking a particular interest in the problem – let’s say that here – in Britain – we see binge drinking as a
huge social problem. In other countries it’s perceived as less of a problem.
A: And should we be worried? Is it a problem?
D: Well, that depends. I certainly think so – yes! In 2003 the cost of binge drinking was estimated as twenty
billion pounds – the figure will have risen considerably since then I’m sure. In 2005 the government released
figures from the Health Service that suggested that a million accident and emergency admissions each year are
a direct result of alcohol consumption. And the emergency services report that Friday and Saturday nights they
can hardly cope with the demand for attention.
A: So why are the British so notorious when it comes to binge drinking? Are we worse than other European
countries?
D: The culture of drinking in the UK is very different from other countries like France, Spain or Italy. In most
mainland European countries children grow up seeing alcohol consumed slowly – a drop of wine with a meal –
the odd beer on a sunny afternoon. In the UK we go out to the pubs and up until recently the pubs all closed at
eleven on the dot. So – what happens? Well – you drink as fast as you can so that by the time eleven comes
around you aren’t left feeling like another drink!
A: Do you think we are used to seeing people drunk in Britain? Or do we still get shocked?
D: It depends really. But being drunk isn’t socially unacceptable in most European countries – whereas in the
UK – well, in some social circles quite the reverse is true.
A: I’m afraid that’s all we have time for ……..
Answer key: 3.
ALLERGIES AUDIOSCRIPT
Listen to a radio interviewer (R) talking to Dr Michael Peterson (Dr) about the rise in the number of
people suffering from allergies.
Decide whether these statements are TRUE or FALSE according to the listening.
1. Experts agree that there is an increase in all kinds of allergies
2. Breast feeding can cause an allergy
3. Too much cleanliness can have a negative effect on our children
4. Some allergies have been proven to be genetic
5. There is an increase in intolerance to certain foods
6. Eating less processed food could help us avoid developing an allergy
R: Dr Peterson. You’ve just published an article about allergies and the fact that they’re on the rise.
Dr: Yes, that’s right.
R: So. First of all, what kind of allergies are we talking about? Hayfever? Asthma?
Dr: All allergies really. An allergy is a physical reaction to a substance. That reaction can be sneezing, an itching, sore eyes,
feeling sick, a rash of some kind – like eczema – or breathing difficulties – like asthma.
R: And are allergies on the rise?
Dr: Oh yes. Absolutely. There’s no doubt about that. When I was at school there was only one boy in the class who had an
inhaler. Now – thirty years later – more than half the kids in my daughter’s class have them.
R: So, why the great increase? Is it our fault?
Dr: Sometimes, yes. Either directly or indirectly. Our lifestyles have changed a lot, starting from birth. It’s a well known fact
that bottlefed babies are more likely to develop allergies than breastfed babies – yet fewer mothers breastfeed because
they simply don’t have the time or because of practicalities – like wanting to share the feeding with a partner.
Then – when our children are toddlers we smother everything in disinfectant and destroy all traces of germs.
R: But surely that’s a good thing?
Dr: No, it’s not. Germs are good. Too much cleanliness is bad. Think back to when we were children. We used to make mud
pies, splash about in dirty puddles, put all sorts of things into our mouths …
R: So are you saying we aren’t allowing our children’s immune systems to develop?
Dr: Yes, that’s exactly what I’m saying. Our obsessions with cleanliness have gone too far. We need to expose our children
to germs so that their defence mechanisms have a chance to develop and get stronger. If they aren’t exposed there’s a
danger that they’ll develop allergies and food intolerances later on.
R: What about genes? Aren’t some allergies genetic?
Dr: Yes and no. (laughter)
Dr: The jury is still out on that one. Allergy problems do run in the family but we don’t understand why. Scientists have
identified cases in families where there’s been some kind of genetic mutation which affects the immune system in some way.
This might result in members of a family being more prone to allergies – but not necessarily the same allergies. So Dad
might be allergic to milk products while one child gets hayfever and another develops an allergy to some sort of skin cream.
R: And this doesn’t explain why there has been such an increase in allergies over the past ten years or so.
Dr: No. It doesn’t.
ALLERGIES AUDIOSCRIPT
R: So what has changed?
Dr: Lifestyles in a nutshell: Mobile phone use, all technology really. Stress levels are considerably higher than they used to
be. We’re exposed to more chemicals and toxic substances: diesel fumes, pesticides. One type of allergy that has risen
considerably is food intolerance. In some places an allergy to soya is very common. This is probably because soya is
present in so many food products these days and our bodies haven’t had time to adjust to this change. We don’t eat in the
same way as we used to. Seasonal food is a thing of the past. Now everything is available all year round.
R: So. To sum up? Why are allergies on the rise?
Dr: Well, if we’re summing up I’ll keep it brief. Too much bottlefeeding, an obsession with cleanliness, too few germs and
too many convenience foods, too little fresh fruit and veg and an abuse of outofseason food allyearround, too many
vaccinations and altogether far too much stress.
R: Dr. Peterson. Thank you very much for coming to the studio today. If viewers would like to read Dr. Peterson’s report they
can write in to …
Answers: 1T, 2F, 3T, 4F, 5T, 6T
SUCCESSFUL AMATEURS AUDIOSCRIPT
Interview with an internet entrepreneur, Theo Barker, on being a successful “amateur”.
Optional activity:
While you listen, decide which of the following sentences are true or false.
Sentence True or false?
1. Theo began his businesses because he knew it would be a great success
2. Five years ago Theo was studying
3. When asked if he makes a lot of money, Theo implies that he is satisfied with
what he earns.
4. Theo thinks that the organiser of the music festival has the wrong attitude
5. According to Theo a good product is the most important thing.
6. Theo comes from an impoverished background.
Q= radio interviewer
A. = Theo Barker
Q. Theo, you have set up a number of successful internet-based businesses over the last five years. You
began working from your university dorm.
A: Yeah...I was just messing about really, at first.
Q. It was for fun?
A. Sure, yeah, exactly. I didn’t know five years ago that I’d be here today. The thought never crossed my
mind.
Q. Would you still describe yourself as an amateur?
A. Not in the negative sense, obviously, but in the sense that I love what I do, then, yeah.
Q. But you do make money?
A. I can’t complain!
Q. Why do you think it’s the net that has created so many successful amateurs?
A. Well, first of all, I’m not sure I agree with you that it has created all the successful amateurs...I mean, there
are lots of other examples of people who love what they do and make money out of it. I’m thinking of someone
like Michael Eavis, for example – the guy who runs the Glastonbury festival. I don’t know how much money he
makes from what he does, but that’s not the important thing - most of the year he’s a farmer, but each year he
runs this enormous music festival on the site of his farm. Actually, he doesn’t even do it every year, sometimes
he just thinks “No, can’t be bothered this year.” (Laughs) You know, I think that’s genius. Love that attitude.
He’s only one example, but there are lots of others – people who run record labels, or have restuarants, or
make cheese! (laughs).
Q. Do you think it’s important to love what you do?
A. Yeah, absolutely. There has to be passion for the product.
Q. So it’s the product that’s important?
A. Again yeah – get the product right and everything else is simple. The marketing will look after itself. This is
why the net has produced so many successful amateurs – the marketing is done by “word of mouth” so to
speak, people just tell each other about a site that’s cool, especially through networking sites like MySpace and
Facebook.
Q. Marketing isn’t important?
A. Well, of course it is, I’m sure there are marketing amateurs out there too – people who love what they do!
But I firmly believe that you can’t market a poor product. That’s essential.
Q. Your father was a successful businessman too, and you studied at Cambridge. Does having such a
background help?
A. I’m from a wealthy family, yeah, I’ve never denied it. That helps, obviously. It’s given me time, time above
all is the most important thing, time to experiment and make mistakes and not have to worry too much. But
that’s not a key thing in the rise of the amateur.
Q. Are you sure?
A. Yeah, I am. “Love not money”...that’s my motto! (Laughs)
Q. Thanks.
Answer key: 1. F; 2. T; 3. T; 4. F; 5. T; 6. F.
ANALYSING DOCUMENTS AUDIOSCRIPT
A Dutch doctor is being interviewed about his experience of learning and using English.
Interviewer : When did you begin learning English?
Doctor: I studied medicine in the Netherlands for eight and a half years and I started learning English in
middle school with German and French. In my work I travel all over the world - well, now I’m in China only for a
few weeks but I have travelled with the Red Cross to most countries in the world.
Interviewer : What is the Dutch approach to teaching English in medical school?
Doctor: When I was at university all of our teaching was in Dutch but all the textbooks were in English.
At that time, there was a movement going on in Holland to make all the teaching in English. I followed this
movement very strongly because in my profession it’s important to communicate in English. Most of the
research done in the world is in English too so I need to be able to understand it to evolve.
Interviewer : What was your initial reaction to dealing with medical journals in English?
Doctor: It was difficult to read all the time in English and I certainly had a lot to do. I still do today. I think
it was difficult also because I didn’t know the terms in Dutch either. I was learning the profession. Although,
because of the volume of reading I had to do, I soon improved my reading skills. I had to find information quickly
but be sure not to miss anything important. This helps me now when I have to do research on the Internet and
separate relevant from irrelevant documents.
Interviewer : What do you do when confronted with a document that you find difficult to understand?
Doctor: I've been a doctor for twenty-five years and a surgeon for ten years so I very rarely have
problems with medical documents. However, when I have to read political documents about the country I’m in,
which is often the case as I travel to many war zones, I try to understand the gist. So, to do this I look quickly
over the articles and take a few notes as I read.
Interviewer : Do you sometimes wish you could read English better for your work or is your level sufficient to
get by?
Doctor: I’m never really happy with my level but it’s enough for my work. I think I have to accept
it. I have application forms to read and fill out in English and these are a little more complicated as they don’t
use medical terms.
Interviewer : How do you actively improve your English? If you don’t is there a reason? Is your current level
sufficient for your professional needs?
Doctor: At the moment I’m working a lot with Chinese and French people so I am reading a lot in
French but soon I am going to Scotland and there I will read more in English. I find the more I read in a foreign
language the easier it becomes because you start recognising more words. Basically I can manage in English
but I never stop reading so I’m always learning.
ART AND BUSINESS AUDIOSCRIPT
Listen to a radio interview with a manager whose company helps other organisations become more
creative through the arts.
Radio interviewer Art & Business is an organisation that develops creative partnerships between business
and the arts. Peter Jones is going to talk about talk about the company’s ideas and tell us about some of their
success stories. Peter ... maybe you could begin by telling our listeners why Art & Business was created?
Peter Jones Well, in the twenty first century productivity is no longer a matter of machines. The success of a
company depends on its people and on the creativity of its people .... It makes sense that the way to increase
productivity is to stimulate creativity.
Radio interviewer And what better way to stimulate creativity than through reading books.
Peter Jones Exactly. Every reader knows that a good book can stimulate the imagination and the intellect ...
get you thinking along lines you might not have thought of before ... open up new worlds.
Radio interviewer So, have you had any help in setting up the project?
Peter Jones Yes. The London Libraries Agency and an organisation called The Reading Partnership work
with us on this project. We’re trying to use the power of the written word to motivate staff in the workplace. In a
recent survey seven hundred business leaders were asked which book had inspired them and had a positive
influence on their career. They were able to choose any kind of book ... any kind at all. Only about 40% chose a
business book. Most people chose a work of fiction; a novel, a play or even poetry.
Radio interviewer How can reading help somebody to become a more creative worker?
Peter Jones Successful managers need to be well-rounded people. They need active imaginations. When
they interpret fictional scenarios they are using their creativity. Readers combine imaginative skills with critical
and analytical skills.
Radio interviewer Are we talking about the right and left sides of the brain?
Peter Jones Yes. ... Our logical left side of the brain interprets the language of a book. The creative right
side looks at the forms of expression. The left side analyses the plot while the right side is more interested in the
relationships between characters – the emotional aspects.
Radio interviewer How does this transfer to the world of Business
Peter Jones Creative ideas make businesses more competitive. Shared reading experiences improve
communication and morale at work.
Radio interviewer Can you give listeners some examples of how this scheme has been brought –
successfully into the workplace?
Peter Jones Employees at WH Smith have stuck poems and quotations above their desks ... for inspiration
Radio interviewer Well ... WH Smith deals in books. What about other examples?
Peter Jones The telecommunications company Orange set up a project called “Talk Books at Work”. They
discovered that encouraging employees to read helped them to develop their linguistic and interpersonal skills.
Marks and Spencer has set up reading groups at work. The groups cut across the usual hierarchies and
working relationships have improved greatly.
BAGPIPES AUDIOSCRIPT
Listen to this interview with two pipers at a festival.
Optional exercise
You are going to hear some players talking about the bagpipes. Which of the subjects below do you think they
will mention? Then listen and see if you were right. (Answers below)
a. the history of the instrument e. playing in public

b. how they learned to play f. how they keep the instrument clean
c. some playing tips g. their own compositions
d. famous performers h. unusual facts about the bagpipes
Interviewer – We’re here at the Interceltique Festival in Brittany, France and I’m talking to two as yet little known pipers Iria
Salgado (IS), from Galicia, and from Ireland, Ronan Doherty (RD). So how did you get started?
RD There’s been music in my family for as long as I can remember. I learnt the tin whistle when I was six and then after a
year my father bought me my first set of pipes. But it was an uncle who gave me lessons.
IS I was five when I started. I learnt by ear from my father, imitating him like it’s always been done. When I was ten he
started putting me in for competitions.
Interviewer Who have been your musical influences?
IS Well, Milladoiro, who started it all, and Carlos Nuñez who really put Galician music on the map. But my greatest
inspiration has got to be players like Susana Seivane and Cristina Pato for showing that women can be out there just as
much as the men.
Interviewer Ronan?
RD erm, all the obvious names really, Paddy Keenan from the Bothy Band, Liam O’Flynn, Davy Spillane, who I met recently,
though I didn’t get to play with him.
Interviewer What sort of places do you play?
RD Well in Dublin you’re spoilt for choice these days, and I have family out in Westport, County Mayo. I’m always there in
the holidays so I often go along and sit in on sessions at Molloy’s.
Interviewer Iria, I know you’ve started writing you own stuff how would you categorise your music?
IS It’s always based on the traditional repertoire, but I try to incorporate other Celtic influences as well, and the people I play
with are no longer just from my corner of Europe. We have Irish, Cuban and Brazilian guys that come into the group, and so
that gets reflected in the music I write.
Interviewer Ronan, what has been your best gig so far?
RD Performing at the International Bagpipe Festival in Strakonice last year, the crack was amazing 1 and the chance to get
together with guys from other traditions Czechs, Breton pipers, Bulgarians some incredible sounds really.
Interviewer – Iria, what advice would you give to other women wanting to take up the pipes?
IS Now is definitely the time there’s a whole new generation coming through. Even though women pipers are still a
minority, there’s much more acceptance than there was. Nearly half the bagpipe students in Galicia now are girls.
Interviewer – Where can we hear you playing next? Have you got many gigs lined up?
RD I’m doing a series of dates with the band in the west of Ireland, and then going over to Holland and Germany next
March.
IS I’ve got a few concerts in Galicia next month and then I’ll be in Zamora in Spain for a week.
Interviewer – Great. Thanks very much. And to play us out you’re going to do a traditional muineira followed by a reel.
1’the crack was amazing’ is an Irish/Scottish expression meaning ‘we had a very good time’
_____________________________________________________________________________________
Answers: b, d, e, g
BEATING STRESS AUDIOSCRIPT
A financial trader talks about the stresses of his job and how he beats it.
Interviewer : So why exactly does your job have a reputation for being stressful ?
Financial trader : Stress is generally driven by the feeling of er being out of control of a situation and the
feeling of a situation controlling you. Trading financial markets combines both these scenarios. Your erm
financial position can change in a matter of seconds and what changes that position is generally a situation
beyond your control as a trader. It is possible to lose in… in seconds what may have taken you a year to make.
It’s the feeling of uncertainty, being out of control, that causes the stress.
Interviewer : How do you relax in the evening?
Financial trader : I very rarely do anything work related so it’s easy to escape 'The markets'. I generally
go to the gym or go for a run, especially if I’ve had a bad day. I always cook a meal rather than have a take-
away to do something my brain would regard as creative. I find it quite therapeutic! More often than not I will
watch some TV before going to bed as I find it helps me to wind down. If I go to bed straight after work it’s
harder to sleep.
Interviewer : What do you do to beat stress at the weekend?
Financial trader : I like to be busy and active. I like the feeling of having achieved something over the
weekend and it being productive. I definitely don't like wasting days. Most weekends are a mixture of household
jobs like fixing something, shopping or gardening and socialising with friends. I also go to watch Arsenal at least
once a week.
Interviewer : Do you think what you do to relax is an effective way to beat stress?
Financial trader : I don't think there is a specific rule about how to beat stress. I generally find that what I
do is effective for me.
Interviewer : Would you consider changing your job because of the high stress factor?
Financial trader : I have considered leaving my job due to stress related factors. I do however think that
an element of stress is a good thing and if used the right way can er actually be a positive thing. It can lead to a
change in direction, erm success and, and stimulate you to do something new.
Interviewer : What do you enjoy about the stressful aspects of your job?
Financial trader : Having said all that, I do actually enjoy an element of uncertainty. It keeps you on your
toes! I enjoy a mental challenge. Trading triggers a very wide range of emotions second by second. How you
deal with and manage those emotions dictates short, medium and long term trading performance and success.
Interviewer : Do you become less stressed the longer you do the job or does it become more
stressful as you go on?
Financial trader : I would say it remains constant. The source and the nature of the stress changes and
how you deal with it changes due to experience, but, but, it's always there.
THE BEC EXAMINATION AUDIOSCRIPT
You are going to listen to a conversation between an employee and her line manager. The employee is
French and she has just done a Cambridge BEC exam. Her line manager is asking questions about it.
Optional activity:
Multiple choice. While you listen, decide which of the choices is the best one.
1 The woman took the …………… level BEC exam.

a lower
b middle
c higher
2 The Vantage exam has ……….. papers.

a four
b five
c six
3 The BEC Vantage exam is for candidates who have ………. level of English.
a a pre-intermediate
b a high intermediate
c an advanced
4 The BEC Vantage exam is ……………. the First Certificate exam.

a the same level as
b a higher level than
c a lower level that
5 Each paper is worth ……….. of the total mark.

a 33%
b 50%
c 25%
6 The ……….. paper lasts an hour.

a Reading
b Writing
c Listening
7 For the Speaking paper there are ……… people in the room.
a2
b3
c4
8 In the Speaking paper you have ……… minute(s) to prepare a presentation.

a1
b2
c3
THE BEC EXAMINATION AUDIOSCRIPT
A: Hey, didn’t you have your exam yesterday?

B: Yes, I did.
A: So, what was it like? It was a BEC exam, wasn’t it?
B: Yes. It was. It was the BEC Vantage.
A: What does that mean?
B: Well, it’s the middle one. There are three BEC exams; the Preliminary, the Vantage and the Higher.
A: So what level is that, compared to FCE for example.
B: Well, it’s like the FCE. It’s an Upper Intermediate level.
A: So what did you have to do? Was there a speaking test? Were you nervous?
B: Hang on! One question at a time.
A: Sorry!
B: There are four exams; Reading, Writing, Listening and Speaking.
A: And how are they marked? I mean, do you have to pass all of the papers in order to pass the exam? Or do
they work out an average score?
B: Each paper is worth 25% of the total mark. So if you don’t do too well in one paper, you can make up the
marks on another paper.
A: How long did the exam last?
B: The Reading paper was the longest; that was an hour. Then the writing lasted 45 minutes and the Listening
was 40 minutes.
A: What about the Speaking?
B: That was 14 minutes but it felt like 5. The time flew.
A: Tell me about the Speaking exam. Were you nervous?
B: At first yes but my partner was much more nervous so I ended up calming him down.
A: What do you mean, your partner?
B: You do it in twos. There are two candidates and two examiners too. Well one examiner speaks to you. The
other one just sits and makes notes.
A: What did you have to talk about?
B: Well, there are three sections. First of all they asked us a few questions about ourselves, our personal life
and then about work related things.
A: Oh no.
B: No, that was fine. They didn’t ask anything difficult. The next part is harder because you have to do a sort of
mini presentation.
A: About what?
B: Well they give you a few things to choose from and a minute to prepare.
A: A minute!
B: Yeah!
A: And how long is the presentation?
B: That’s about a minute too. It was ok actually. I spoke about what is important when you are selecting
applicants for a job. That was quite easy for me. In the last section you have to discuss something with your
partner.
A: What?
B: Well, we were fairly lucky there too, I think. We had to imagine we were attending a trade fair in a foreign
country. So we had to discuss travel plans and accommodation. Stuff like that.
A: All very business orientated then?
B: Oh yeah! That’s the whole point. The BEC exams are 100% geared towards people working in businesses.
Everything you do is relevant. It makes it more useful.
A: And something good to put in your file. We’ll include it in your job appraisal. We’ve got our meeting on Friday
so remind me then.
Answer key: 1B; 2A; 3B; 4A; 5C; 6A; 7C; 8A.
BIOTECHNOLOGY AUDIOSCRIPT
Listen to two students talking about genetically modified food. Frank is for GM food but his friend Ann
is against it.
Optional exercise Listen to the conversation and decide whether these statements are True or False.
(Answers below)
1 Frank thinks Ann has been influenced by the newspapers.
2 Frank thinks nonGM foods are safer than GM foods.
3 Scientists have worked out a way of introducing a vaccine into bananas.
4 Ann thinks food companies will make money out of feeding poor countries.
5 Frank thinks Ann is being negative.
6 Ann is worried about guinea pigs becoming extinct.
Frank: So why are you so against genetically modified food then? I think you’ve been taken in by all the bad
press.
Ann: No, that’s not true. I’ve read up on the subject and I think there are just too many risks.
Frank: The GM foods that you get are probably safer than non GM foods.
Ann. Don’t be daft. Where’ve you got that from?
Frank: Well, there are tighter controls for GM food. There are controls in each country and then at a European
level as well. If they pass through all of those controls before they reach the shops they must be ok.
Ann: I just don’t like the idea of having my food altered. What’s wrong with the food we’ve always had?
Frank: We have to move with the times. The possibilities for GM food are endless.
Ann: What redder tomatoes or bigger strawberries?
Frank: Yes, for one thing – but what about vegetables with a higher vitamin content or bananas with vaccines
built into them.
Ann: What? (laughing)
Frank: It’s true. They’ve developed a way to produce bananas with the Hepatitis B vaccine.
Ann: Mm, not sure what I think of that. We haven’t done enough research and playing around with crops is
playing havoc with the wildlife. There are whole species of birds that are in danger of becoming extinct. Larks for
example, they are rapidly decreasing in numbers and it’s because of the chemicals they are using on GM foods.
Frank: They haven’t proved that.
Ann: Not yet, no. But it’s only a matter of time.
Frank: Mm.
Ann: And another think that worries me is the power that a few food companies will have if we start to rely on
GM food. They’ll dominate the poor countries even more than they do today.
Frank: They’ll feed them.
Ann: At a price, yes. Maybe. I’m worried about the food chain too.
Frank: What do you mean?
Ann: Well, playing around with nature causes no end of damage to some plants and animals. When a species
dies out or mutates, it has a knockon effect on the whole ecosystem.
Frank: I think you’re being cynical. You’re not giving GM food a chance.
Ann: Not cynical, just cautious.

BIOTECHNOLOGY AUDIOSCRIPT
Frank: Ok, consider this. Global warming is threatening to destroy the habitat of polar bears.
Ann: What’s this got to do with genetically modified food?
Frank: Everything. We could use GM food to change the polar bears’ habitat now. That way we can prevent
them from becoming extinct.
Ann: Ok, I quite like that idea.
Frank: Good. You’re stating to come round to my way of thinking.
Ann: No. I’m just trying to understand. I don’t like being a guinea pig and we are all being guinea pigs for the
experiments they’re doing on GM foods. I guess I don’t like the way thing seem to just be happening without
much of a debate.
Frank: What do you mean? We’re talking about it all the time.
Ann: Talking maybe, but nobody’s listening.
_______________________________________________________________________________________
Answers: 1 True, 2 False, 3 True, 4 True, 5 True, 6 False

IELTS PRACTICE – PART 1 AUDIOSCRIPT
Listen to a woman calling to book a table at a restaurant.
Comprehension activity:
While you listen, complete the two gapfill activities below.
Additional instructions for IELTS candidates:

You have 45 seconds to read questions 1-6 before you play the audio. There is a 40 second pause in the
listening to allow you to complete questions 1-6 and read questions 7-10.
Remember, in the IELTS exam you only hear the audio ONCE.
Questions 1 –6
The caller is requesting information about making a group booking. There will be up to (1) _________ people in
the group.
The restaurant caters for groups with a maximum of (2) _________ people.
The group includes people with different dietary requirements: (3) ______________, meat eaters, gluten-free
and (4) _____________ allergies.
There are 4 different menus. The most expensive option is menu (5) ________ which costs (6) ______.
Questions 7 – 10
The menu includes a selection of (7) __________, a choice from 3 main courses, (8) _________________ of
wine per person, dessert and coffee.
BOOKING FORM
NAME: (9)_________________________________________
E-MAIL: hb0470@freemail.com
TEL Nº: (10) _______________________________________
IELTS PRACTICE – PART 1 AUDIOSCRIPT
Restaurant: Hello, Enigma Fusion Restaurant.

Hannah: Hello, do you do group bookings?
R: Yes, we do. How can I help you?
H: Well, I’m not exactly sure of numbers right now but I’d like to book a table for between 15 and 20 of us.
R: When is it for?
H: A week on Friday.
R: The 16th of November?
H: Yes, that’s right.
R: OK, well, usually we offer a set menu for groups up to 25 people. If you want, you can order a la carte,
but it usually works out more expensive and obviously if everybody orders different food, then it can take us a lot
longer to prepare. And particularly on a Friday as we’re usually pretty busy.
H: So, would you recommend the set menu?
R: Obviously it’s up to you, but it’s a good option and you get to try different types of food.
H: That’s good. We have a couple of vegetarians in the group, some meat eaters, one person who needs
gluten-free and another who is allergic to peanuts. That wouldn’t be a problem, would it?
R: That’s not a problem. We cater for all dietary requirements. We offer several different menus and you
can choose which one you prefer. Our basic menu costs £25 per person. We do it for a minimum of 4 people,
as with all our menus. That’s menu A. Then they each go up in price depending on which one you order.
Menu B is £30 per person. Menu G is £35 per person and menu J is £40 per person.
.........................................................................................................................................
Narrator: You now have 40 seconds to check your answers and read the questions for the next section.
[40 second gap]
…………………………………………………………………………………………………………..
H: And how do the menus differ?
R: Well, all our set menus include a variety of food – some Asian style, some Mediterranean, some Latin
American and some British food.
H: And can you mix all types of food in each menu?
R: Yes, that’s right. Basically you get a selection of starters for the whole table, for example in menu A,
you get a goat’s cheese salad, onion bhajis and guacamole. With menu J, you get spare ribs, king prawns,
hummus and pitta bread and a selection of salads. You get more options with the more expensive menus. Also
with the cheaper menus, you get house wine, it works out at one bottle between 2 people. With the other
menus, you have a choice of wine; with menu J, you can also have cava.
H: What about the main courses?
R: You have a choice of 3 options. All menus also include a dessert and coffee.
H: Right, I see. Could I pop by and pick up some menus to have a look at?
R: Of course. Or I could email them to you, if you want, to save you the trouble.
H: That’d be great.
R: So, what’s your name?
H: My name is Hannah Bailey – that’s H-A-N-N-A-H B-A-I-L-E-Y.
R: OK, Hannah. And your e-mail?
H: That’s hb0470@freemail.com. And my phone number is 01793 211873.
R: All right, so would you like to make a temporary reservation?
H: Can I do that?
R: Yeah. I can pencil you in for – how many people did you say?
H: Well, I’m not sure, between 15 and 20.
R: OK, that’s fine. You can confirm numbers and which menus you want a couple of days before.
H: OK, that’s great.
R: And I’ll send you the email with the menus right now.
H: OK, thanks a lot.
R: No problem. If there’s anything else you need, you can get in touch and ask for me. My name’s Eric.
H: Great. Thanks Eric. Bye.
R: Bye
ANSWERS
1. 20 ; 2. 25 ; 3. Vegetarians; 4. Peanut; 5. J; 6. £40; 7. starters; 8. half a bottle; 9. Hannah Bailey; 10.
01793211873
BOOMERANG GENERATION AUDIOSCRIPT
Listen to a radio interview about the 'boomerang generation'.
Optional listening activity

After listening, decide if the statements are true or false.
1. The ‘boomerang generation’ is an expression used to describe a popular new game.
2. The interviewee Helen Campbell teaches at a university.
3. All university students receive money from the UK government to study.
4. The amount of student debt is decreasing in the UK.
5. A typical first-time buyer takes five years to save for a deposit.
6. Most young people living with their parents don’t pay any rent.
Presenter Good afternoon and welcome to Modern Times. On today’s show we’ll be talking about the
‘boomerang generation’. That’s the new term that’s being used to describe the phenomenon of young people,
such as university graduates, who move back home to live with their parents. According to recent research,
there are now approximately 6.8 million over 18 year olds living with their parents in the UK. To talk about the
reasons for this trend, I have with me in the studio today Helen Campbell, lecturer in Economics at Thames
University. Hello Helen.
Lecturer Good afternoon David.
Presenter So, Helen, what is causing this trend of the so called ‘boomerang generation’?
Lecturer That’s a good question. You see, there are a number of social and economic factors at play here.
Firstly, as we all know, student loans have largely replaced the old university grant system in the UK. And,
as…as a result, student debt has risen steadily each year. According to the most recent figures, the level of debt
rose again last year by 18.7%.
Presenter 18.7%. But what does that mean in real terms?
Lecturer Well, if we…let’s take the average graduate today; she’s now likely to start her working life owing
about £12,000 to the bank.
Presenter I see. That’s certainly a lot of money for a young person.
Lecturer Yes, and that’s why so many young people are now moving back in with their families when they finish
university or choosing to stay in the parental home while they study. Um, the other important factor that is
behind this trend is the high cost of housing nowadays. It’s... it’s an extremely hard time for first-time
buyers. You know, the average person now has to save for five years to get a deposit on a home.
Presenter How much of a deposit will they need?
Lecturer According to a recent bank survey, about £24,000 and it seems the average first-time
buyer is likely to be 33 years old these days.
Presenter Does this mean that young people are going to be more financially dependent on their parents for
longer?
Lecturer It certainly looks that way. It makes sense for people to save money on rent and live with their parents
for a few years at least. The survey has found that less than half the 6.8 million who are now living with their
parents are paying rent and many of them receive weekly allowances from their parents.
Presenter Thank you Helen. Well, it seems that in the past, the trend has always been for each generation to
be better off than the previous one. But it looks like this trend may not continue into the next generation. Our
lines are now open to callers who want to discuss the boomerang generation with us. Call (fade)
Answer key: 1 F, 2 T, 3 F, 4 F, 5 T, 6 T
SPOTLIGHT ON BRAZIL AUDIOSCRIPT
Listen to an interview on Sustainable Cities about Curitiba in Brazil.
Put these points in the order they are mentioned.
Subject Order
Cycle paths
Free educational centres
Transport system
Pedestrian areas
Public participation
Tree planting
House building
Presenter: This week’s edition of ‘Sustainable Cities’ goes to Brazil. Here’s our correspondent Sergio Nascimento to tell us
about a place that found a different way to meet some of the challenges of modern life way back in the 1970s.
Correspondent: Hello. I’ve come to somewhere that has collected numerous awards for its innovative approach to urban
living Curitiba.
Presenter: Many governments are only now putting people back at the heart of city centre planning. Curitiba convinced
people to stop relying on their cars several decades ago. How did they do it, Sergio?
Correspondent: Well, it started with an inspired and farsighted Mayor, who with a few colleagues created what must be
one of the fastest pedestrianisation schemes in history. Over the course of a weekend they blocked off some of the city
centre streets and started planting flowers with the help of local children. This overcame the opposition of the shopkeepers
who thought their businesses would sufferthey soon saw the centre could bring in far more customers than they’d had
before. Popular support for a more peoplefriendly city grew from there.
Presenter: The city itself has grown considerably since those days I believe.
Correspondent: It supports a population of more than two and a half million people today, and it shares the problems of
many developing urban areas in South Americaimmigration from the countryside, the pressure for housing and so on. Yet it
has found some very original solutions. For example, instead of putting people into anonymous housing projects, it helped
them to build their own homes.
Presenter: Really!
Correspondent: By recognising that many people already had the skills needed for construction work, it gave them support
in the form of materials and advice from architects and then let them get on with the job. That way, people have a real
investment in where they live, and really want to look after the place once it’s built.
Presenter: Is it true that the city has one of the most extensive and efficient transport systems anywhere in the world?
Correspondent: That’s right. There’s a whole network of different types of buses that run into and around the city in their
own dedicated bus lanes. It’s coordinated by the city council, but privately financed. They managed to get transport
companies to provide such a comprehensive service by paying them for the number of kilometres they cover, not the
number of passengers they carry. There are buses every minute in the rush hour so the system can carry something like 2
million people that’s more than in New York.
Presenter: And they connect everywhere to everywhere else…
Correspondent: …neighbourhoods to workplaces to hospitals to tourist attractions. Nearly 70% of all journeys are by bus.
The whole system pays for itself, and it’s been developed largely on the existing streets without knocking down buildings, so
the character of the neighbourhoods is maintained.
SPOTLIGHT ON BRAZIL AUDIOSCRIPT
Presenter: Have they forgotten about cyclists?
Correspondent: No, there’s a network of about 150km of cycle paths around the city. And parallel to the transport systems
they’ve developed a network of ‘Faróis de Saber’ or ‘Lighthouses of Knowledge’.
Presenter: What are they?
Correspondent: They’re free educational centres placed around the city, which have libraries, Internet access, and other
cultural resources. People can get help with job training, social welfare and access to educational programs. Another thing
they’re keen on are the treeplanting initiatives and the development of green spaces. They even use sheep to keep the
grass down! It is much cheaper and it helps regenerate the soil.
Presenter: And the secret to all this is planning…?
Correspondent: It’s not only planning, it’s involving local people in decisionmaking from the start. Public participation has
ensured that the system has continued, even though the man who started it all is no longer Mayor.
Presenter: Fascinating. Now tell us about the recycling programmes, Sergio…
Answers
Cycle paths 4
Free educational centres 5
Transport system 3
Pedestrian areas 1
Public participation 7
Tree planting 6
House building 2
THE BRIC COUNTRIES AUDIOSCRIPT
Listen to 3 senior Directors of the Three Stars Investment Company discussing the importance of the
BRIC countries (Brazil, Russia, India and China) at a strategy meeting.
Optional listening activity:

Read the following sentences first. Then while listening, decide if they are true or false, according to what you
hear.
Sentence True (T) or False (F)

1. The economies of Brazil, Russia, India and China are developing very quickly.
2. Brazil is a major player on the world’s energy markets.
3. China only produces low value goods.
4. Brazil is selling increasing amounts of food to China.
5. China has limited energy supplies.
6. Rates of HIV infection are decreasing all over Africa.
7. Oil has been discovered in Uganda.
8. Some countries from Africa may join the BRIC countries.
Bob- Managing Director

Dawn – Finance Director
Dave – Innovation Director
Bob: Dawn, Dave, thanks for coming to this meeting to talk about something that I think is very important
Dave: It’s good to be here
Dawn: I agree, these are important issues …
Bob: Can you both fill me in on developments in the BRIC countries? Dawn, you first…
Dawn: Here we’re talking about Brazil, Russia, India and China. John O’Neill of Goldmann Sachs in London
recently wrote an influential report on the future of these four countries.
Bob: What were the key messages of the report?
Dawn: It’s common knowledge that the economies of all four countries are developing at incredible speed at the
moment ..
Dave: Yes, Russia has become a major player on the world’s energy markets, India’s IT companies are now
recruiting amongst the best of the west’s IT graduates, Chinese industry is quickly moving upwards in the value
chain away from low value goods to higher end products such as cars, car parts, electronic and computer
components, just as Japan did in the fifties. We’re now waiting for Chinese brands to go global as Fuji, Sony
and the like did from Japan.
Dawn: Brazil is now a major supplier of industrial raw materials to China. China is investing heavily to improve
Brazil’s transport infrastructure to facilitate the rapid export of these goods. China is buying increasing amounts
of food from Brazil.
Bob: Sure, what sorts of things could go wrong?
THE BRIC COUNTRIES AUDIOSCRIPT
Dawn: Energy supplies are a problem for China, Chinese energy imports are the main driver behind recent
spikes in oil prices. There’s an increasing possibility of drought in the north of the country which could threaten
food production, the political situation has been quiet for some time now, in the cities at least, but a downturn in
the economy could threaten this. These are just a few of the things that could go wrong.
Bob: OK, I see, the situation may change and these predictions may not be 100% correct ...
Dawn: That’s correct ...
Bob: Thanks. One question – where’s Africa in all of this?
Dave: Good question Bob. These predictions are based on what’s happening in the world today. African
countries have a couple of major of problems. Today in many African countries rates of HIV infection are very
high. Many young Africans who should be in work helping these economies to develop are ill and aren’t able to
contribute. The second problem - more money needs to be spent on improving the education systems of African
countries.
Bob: Are there any signs of things improving?
Dave: Well some countries such as Uganda have been successful at reducing rates of HIV infection. And did
you know oil reserves have been found in Chad recently?
Bob: No, I hadn’t heard about that ..
Dave: Well, oil has been found there. New oil reserves have been found in West Africa too. If these discoveries
continue some African countries may well join Brazil, Russia, India and China ...
Optional activity answer:
Sentence True (T) or False (F)

1. The economies of Brazil, Russia, India and China are developing very quickly. T
2. Brazil is a major player on the world’s energy markets. F
3. China only produces low value goods. F
4. Brazil is selling increasing amounts of food to China. T
5. China has limited energy supplies. T
6. Rates of HIV infection are decreasing all over Africa. F
7. Oil has been discovered in Uganda. F
8. Some countries from Africa may join the BRIC countries. T
THE BULATS EXAM AUDIOSCRIPT
Listen to an interview with Mark Cohen, training manager with a large banking group, who has just
introduced the BULATS exam as part of the corporate training programme in his organisation.
Optional exercise Listen to the interview and decide whether the following statements are true or false
1. According to the presenter, there aren’t many English language exams to do at the moment.
2. According to the presenter, a language qualification can make your CV look better.
3. Mark Cohen’s company think training is important.
4. Cohen’s company only uses English as a language.
5. Cohen thinks existing language exams meet his needs perfectly.
6. Cohen does not need to know the language level of people in his company.
7. Cohen has other people design courses specifically for his company.
8. Using BULATS and designing specific courses works out cheaper for Cohen’s company.
9. Sending Cohen’s trainees to the UK for a language course was a success.
10. BULATS can be taken at any time of the year.
11. BULATS is only for English.
Interviewer: First Certificate, Advanced, Proficiency, Trinity and IELTS – there is no shortage of English language
qualifications on the market at the moment if you need a certificate to impress an employer or enrich your CV.
But now there’s yet another one – BULATS. Mark Cohen, who is training manager with a large international
banking group, has just introduced the BULATS exam as part of the corporate training programme in his
organisation. So, Mark, two questions to kick off with, first why another exam? And secondly, why BULATS?
Mark Cohen: Well, first of all let me say that I’m lucky in that I work for a company who invest a lot in training –
and we see language training as an essential part of that. We have offices in over two dozen countries
worldwide, so obviously our staff use a lot of different languages – not to mention our external clients! We do a
lot of language training, and the exams you mention are all fine in their place, but they’re not really what we’re
looking for.
Interviewer: How do you mean?
Mark Cohen: All they do is show that you have achieved a certain level.
Interviewer: And what are you looking for?
Mark Cohen: Well – this is where BULATS comes in – what we need to find out is not the language level of the
people who work for us, but their ability to speak that language. And it is exactly this that the BULATS exam
tests. It not only evaluates their skills, but also lets us look at their suitability for further language training, and
helps us to decide exactly what kind of training is necessary.
Interviewer: And you then design language training based directly on their needs?
Mark Cohen: Exactly – we work with a group of language trainers who design materials and sessions specifically
to meet our corporate needs, and also the needs of the people who take the courses – helping to maximise our
resources.
Interviewer: So far so good – but why the necessity for the exam? Why not just do the courses straight away?
Mark Cohen: Well, we’ve done language courses before and they’ve never achieved quite what we want. We
even had an extensive programme of sending trainees to the UK to do languages courses – they all had a great
time, but to be honest the results didn’t really meet our corporate objectives.
Interviewer: And BULATS helps you to do this?
THE BULATS EXAM AUDIOSCRIPT
Mark Cohen: Yes, I have to say – it’s proved pretty successful so far. We’ve given trainees the BULATS exam at
both the beginning and at the end of the language courses they’ve followed – it allows us to accurately measure
their progress, and the efficiency of the training they underwent.
Interviewer: How do you manage to fit an exam into busy working schedules?
Mark Cohen: BULATS has proved very easy to administer – we can do it at any time, unlike the other exams
which you mentioned, when they can only take them twice a year, which would mean a lot of delays – not useful
in a fastmoving business like ours.
Interviewer: Is it only for Englishlanguage training?
Mark Cohen: No we don’t just use the English language version. As I said before, we work in lots of different
countries, so our staff have to be able to speak more than just English – the BULATS test can also be done for
French, German and Spanish – all highly useful languages in our corporate environment.
Interviewer: Mark, thanks for your time.
_______________________________________________________________________________________
Answers: 1F, 2T, 3T, 4F, 5F, 6T, 7T, 8T, 9F, 10T, 11F
BUSINESS AND ETHICS AUDIOSCRIPT
Extract from a lecture about ethical business principles
Lecturer: Today I’m going to talk about business and ethics. First I’ll look at what is meant by business
ethics. Then I’ll examine the kind of ethical considerations companies need to address, how they can go about
doing business in a more ethical way, and look at some examples of ethical business practices.
So what are business ethics and why are they seen as important in today’s business climate? Business ethics
relate to how a company conducts its business in order to make a profit. Although the primary goal of the
company may be to make money, it also recognises that it has a responsibility towards the society in which it
operates. The term Corporate Social Responsibility is often used, and nowadays many companies have strong
corporate social responsibility programmes designed to help create a prosperous, inclusive society.
Now I’ll look at some basic ethical considerations that a company needs to address. The first area is how the
company treats its employees. All employees should be treated fairly, and with respect. A company that cares
for its workers’ welfare will tend to have a happier workforce and a lower turnover of staff. It is also important
that workers are recruited on a basis of equal opportunity.
The second area is how a company conducts its day-to-day business. In a manufacturing business, this
includes how suppliers of raw materials are chosen and treated. A good example of this is the Fair Trade
movement. This initiative ensures that small-scale farmers are paid directly and at a fair price for their crops. A
company should also look at its policy on paying suppliers, and ensure that payments are made on time.
Another ethical consideration is the impact the business has on the environment. Manufacturing companies
should strive to ensure that production is clean and careful, and look for ways to minimise energy consumption
and waste products.
Finally, a company can also decide to give something back to the community it operates in. This can be in the
form of ‘corporate giving’ programmes, where donations are given to community projects, or by initiating
schemes to improve the local community and encouraging employees to work on these schemes.
THE BUSINESS ANGEL AUDIOSCRIPT
Listen to a “Business Angel” being interviewed on a radio programme.
While listening, and before looking at the audioscript, try the following multiple choice activity.
Choose the best answer, a, b or c according to the interview. The answer to this activity is after the
audioscript.
1. What is a business angel?

a) Someone who works for a charity.
b) Someone who sets up a new business.
c) Someone who invests in new and small businesses.
2. How does an investment from a business angel differ from a bank loan?
a) A business angel doesn’t charge interest.
b) A business angel will never take a risk.
c) A business angel only lends small amounts of money.
3. What kind of return does Mark usually expect to get on an investment?

a) Five per cent.
b) About fifty or sixty per cent.
c) About ten times the amount invested.
4. How do business angels find businesses to invest in?

a) By contacting business owners.
b) By looking on the internet.
c) By attending presentations by business owners.
5. What factors help Mark decide who to invest in?

a) Bank statements and other financial records.
b) The type of product and the personal characteristics of the owners.
c) The availability of a similar product on the market.
6. For every ten investments, how many usually make a lot of money for Mark?
a) Two.
b) Three or four.
c) Ten.
7. Does Mark like to have any involvement in companies he’s invested in?
a) Yes, he likes to have direct involvement.
b) Yes, but only by giving advice.
c) No, he prefers to wait and see what happened to his money.
Presenter: Welcome to this week’s programme. I have with me in the studio Mark Fletcher, a business
angel. Mark, can you explain what a business angel is.
Mark: Yes, well it sounds like someone who is altruistic, but in fact a business angel expects to make a
good return on their money. We usually invest in start-ups and small business looking to expand. When the
company does well we expect our capital back with a substantial return.
Sometimes we group together to make a syndicated deal.
Presenter: How do these investments differ from bank loans?
Mark: In my case I like to lend between ten and a hundred thousand pounds to a business. I don’t
charge interest, so I’m taking a risk with my money. But within five years I expect to get a good return on this
investment – about fifty or 60 percent.
Presenter: How do you get your money back?
Mark: The company either raises money by floating on the stock market, or is sold. I will have an
agreement with the owners as to how much of the money raised goes to me.
Presenter: How do you find a company to invest in?
Mark: I belong to a network of business angels, and business owners contact us to find an investor.
Typically, they give a presentation to a group of prospective investors, and if anyone likes what they see, they
put money into the business.
Presenter: How do you decide who to invest in?
Mark: I go very much by gut feeling. Of course I need to see business plans, but if I think the company
is producing something that there’s a market for, and if I think the owners have the drive and ambition to do well,
then I’ll put my money in.
Presenter: Are all the businesses you invest in successful?
Mark: (laughs) No, of course not. If I invest in ten companies, I expect three or four to go bust, two or
three to do OK and a couple to be really good. Those are the ones I make my money on. Earlier this year I got
back ten times the amount I’d invested in one company. This makes up for the investments where I make a
complete loss.
Presenter: And once you’ve invested your money, is that it or do you have any further involvement in the
company?
Mark: I’m very much a hands-on investor. Before I became a business angel I ran several successful
businesses which I then sold on, so I’ve got plenty of experience and I like to help companies develop and
expand. Sometimes I’ll expect to become a director of the company. Other times I concentrate on giving
financial advice. The great advantage is that I can see what is happening to my money.
Presenter: Thanks very much, Mark. Now if anyone is interested in contacting a business angel, you can
find out more on our website. (fade out)
Answer to the listening activity
1. What is a business angel?

c. Someone who invests in new and small businesses.
2. How does an investment from a business angel differ from a bank loan?
a. A business angel doesn’t charge interest.
3. What kind of return does Mark usually expect to get on an investment?

b. About fifty or sixty per cent.
4. How do business angels find businesses to invest in?

c. By attending presentations by business owners.
5. What factors help Mark decide who to invest in?

b. The type of product and the personal characteristics of the owners.
6. For every ten investments, how many usually make a lot of money for Mark?
a. Two.
7. Does Mark like to have any involvement in companies he’s invested in?
a. Yes, he likes to have direct involvement.
BUSINESS BOOKS AUDIOSCRIPT
Listen to an author being interviewed about his recently-published book.
Optional activity:
While you listen, decide whether the following sentences are true or false.
1. Jared McCall’s book is about why some products fail, and others succeed.
2. According to McCall’s book, 90% of new products are successful.
3. McCall hopes his book will appeal not only to students of business.
4. The interviewer thinks there are good stories in the book.
5. The interviewer thinks McCall invents too many specialised terms.
6. A “one-armed monkey” was a successful toy.
7. McCall claims his use of special terms will help readers identify what he is
describing.
8. McCall’s book is very theoretical.
9. McCall is sure people will find his ideas helpful.
10. The interviewer hopes the book will not be successful.
Q = the interviwer; A = Jared McCall, the author.

Q: Today I’ll be talking to the author and business ‘guru’ Jared McCall. Jared has written a number of books
on business subjects, and his latest, just out in paperback, is called The One-Armed Monkey – Ten types of
new product. In this book, Jared looks at the way in which an estimated 90% of new products fail within a year
of being launched onto the market, and tries to analyse why so many products do fail, and why that 10%
succeed.
Jared, if I may ask, why do you think the world needs another business book?
A: Well, first of all I’d like to say that my book isn’t just another business book...it’s certainly not a dry, boring
textbook, but something which – I hope – even the general reader will find of interest...
Q: You’re aiming at the bestseller lists, then?
A: Of course – any author would be!
Q: So what is it that makes your book so special?
A: Well, instead of just analysing statistics and showing graphs, I use case studies – actual stories of products
that failed, or were successful – and often the story of these products is an entertaining read...
Q: Yes, I agree with you there. There’s a strong narrative, and you’re a good writer...
A: Thanks!
Q: ...but – and I’m afraid there’s a ‘but’ here!...
A (laughs): There always is!
Q: ...even though I found the book an entertaining read, I’m not sure your use of jargon helps...
A: Jargon?
Q: Yes, I mean the specialised language you use...
A: Well, I aimed to reach all readers, so I don’t actually use that much jargon...
Q: What I’m thinking of is the names you give each of the ten product types you describe – “the one-armed
monkey” is what you call a product which will fail...
BUSINESS BOOKS AUDIOSCRIPT
A (laughs): Yes – after the disastrous toy!
Q: And you call a successful product a “silver shadow”, and so on and so on...
A: Ok, I take your point, but using these terms, these names isn’t really “jargon”, I’m just trying to find a quick
way to describe different types of product. If you use names like this, it helps people to remember, and to
identify their product ideas, and make difficult concepts clearer and easier to understand.
Q: So you want to help product developers make sure their product isn’t a “one-armed monkey,” but a “silver
shadow”?
A: Exactly! And where my book is different to a lot of other ones on the market now is that it gives practical
advice on how to make sure your new product succeeds.
Q: Ok, but I found that all these terms were actually making things more difficult to understand...
A: Well, ultimately the market will judge – if people agree with what I’m saying, or find it useful, or inspirational,
then they’ll buy the book and start to use the terms...remember that a phrase like “long tail,” for example, is
quite a recent term...
Q: Sure, but to me, “long tail” describes something which is a real phenomenon – what I’m not sure about is
the ten different product types described in your book, and the use of trying to label and name them all...
A: I think if you look carefully at the stories I tell, the case histories, you’ll find that the names are actually quite
useful guides as to why the products succeeded or failed...
Q: Ok, Jared McCall, thank you very much – and I certainly hope your book proves to be a silver shadow and
not a one-armed monkey!
A (laughs): Thank you!
Answer key: 1. T; 2. F; 3. T; 4. T; 5. T; 6. F; 7. T; 8. F; 9. F; 10. F.
THE CAR INDUSTRY AUDIOSCRIPT
Listen to an automobile expert being interviewed on radio.
Optional activity:
1. Both speakers think many cars now have a similar appearance.
2. Lee says cars look the same because companies are copying each other.
3. Four major car manufacturers have about half the worldwide car market.
4. Ferrari are an independent company.
5. Morgan are an independent company.
6. Morgan’s design mixes classic and contemporary.
7. Morgan cars are made from wood.
8. The Life car uses a special type of battery.
9. Morgan cars cost £200 000.
10. Lee claims more car companies will be like Morgan in the future.
A : Radio presenter
B: Lee Smith
A: Hello there! I’m talking to Lee Smith, an automobile sector specialist. Lee, I’m not an expert, but it often
seems to me that cars now are becoming more standardised...
B: How do you mean?
A: Well, basically, if I look at the traffic passing me as I drive to work each morning...well, all the cars look the
same!
(laugh)
B: Sure – you’re not entirely wrong. Developments in technology – and fuel efficiency is a major factor here –
mean that in some ways a standard design is inevitable...
A: Companies are all finding the best way to design a car...
B: Exactly – at least, a car that the market wants right now.
A: But you’re here to tell us about an exception.
B: Yeah. The other factor in this “standardisation” – as you call it – is that quite simply – even though there are
still a lot of brand names on cars – there are actually very few automobile manufacturers left...
A: Really?
B: Yeah - Toyota, General Motors, Ford and Volkswagen have around 50% of the global market. Even classic
British names such as Rolls Royce and Aston Martin are owned by multinationals - BMW and Ford,
respectively. But there is at least one British company who remain proudly independent...
A: And who’s that?
B: They’re called Morgan.
A: And what’s so different about them?
B: Well, they’re a historic company, founded as long ago as 1913, and they’ve always concentrated exclusively
on sports cars...
A: Like, say, Ferrari?
B: No – because Ferrari are part of Fiat – one of the other major manufacturers!
A: Oh! (laugh)
B: Morgan have never tried to go commercial on a big scale.
A: Is that viable, though? How can they compete against such giants?
B: By doing what they do best – and not changing in a changing world.
A: They’re still making the same cars they made in 1913?
B: Well, no – of course not – but the style of the cars has remained strikingly constant.
A: They are very unusual looking, aren’t they? Especially these new models...
B: Yeah - the Aero Max and Life cars. They have a design which is both traditional and very modern...
A: Yeah – they look quite futuristic, actually...
B: Exactly – and that’s only the outside! The Life car for example...
A: Why’s it called “Life”?
B: “Life” stands for “lightweight fuel efficient”...
A: Ok, but surely all cars today claim to be light and fuel efficient...
B: They do – but none of them like this one.
THE CAR INDUSTRY AUDIOSCRIPT
A: How come?
B: Well, like all Morgan cars, the frame is made of wood.
A: Wood?
B: Yes – not only is it light weight, the company claim that it is also safer...
A: Safer?
B: Yes.
A: So why don’t more companies make wood-frame cars?
B: One simple reason – it’s not cheap!
A: Ok, I see...
B: Added to that, the Life car uses a fuel cell.
A: Is that a kind of battery?
B: Yes – kind of, but it allows for better performance.
A: Interesting. Why aren’t these cars everywhere, then?
B: Well – as I already mentioned, they’re not cheap – a basic model will cost you around £30 000, while top of
the range models can cost up to £200 000.
A: Phew!
B: And that’s not all – there’s a one year waiting list for these cars.
A: Why so long?
B: They’re all entirely hand built.
A: Wow!
B: Yeah – the company have ignored advice from consultants and experts, and continue to produce their cars
the way they want.
A: Very brave...
B: ...and very successful, apparently.
A: Would you say, then, that Morgan is an exception, or the way forward?
B: That’s a difficult question to answer – there’s no way Ford are going to restructure themselves along those
lines!
A: A year before you can buy a Mondeo!
B: No way! (laugh), but for a niche market, Morgan are a company to watch.
A: Lee, thanks.
B: Thank you.
Answer key: 1T; 2F; 3T; 4F; 5T; 6T; 7F; 8T; 9F; 10F.
CHANGE MANAGEMENT AUDIOSCRIPT
Listen to Sue talking to her line manager Bob about the way she and her team works.

After listening, read these reports on Bob as a line manager. Which report best describes Bob?
Report A
Bob takes great interest in his team. He encourages them to attend training courses, in short he encourages his
team members to be lifelong learners. He shares company strategy with employees and asks for their
comments on this strategy. He has a wide vision across the organisation, again he shares this knowledge with
his team members. Bob regularly holds full team meetings.
Report B
Bob is liked and respected by his team. He encourages lifelong learning amongst team members. He needs to
do more to encourage team learning. Bob is great at one to one interviews, he is rather afraid of full team
meetings and avoids these at all costs. Bob shares some information but he should try to share all company
information with his team.
Bob: Hi Sue, how are things?

Sue: Fine, yeah ..
B: OK, now, about the change in your work routine, you’re going to work Saturdays from next month ...
S: Yes, but why should I have to work on Saturdays .. no-one’s told me why this is necessary ..
B: I’m sorry, this should have been explained to you. We get a lot of people calling now on Saturdays for
information about our products – it’s important that we answer these questions. Is that OK? Any more
questions?
S: No, OK ...
B: Great, well how’s your course coming along? You’re learning how to make websites ...
S: The course is great, it’s not that difficult, I’m helping my son make a website at home, it’s fun ...
B: Great, you’ll be able to work on our site soon then ...
S: Sure, what’s happening in the other departments, is someone there working on Saturdays too?
B: I’m afraid I can’t tell you that at the moment, because they’re different departments I can’t say really ...
S: Hmmm... Are there any other courses I can take after the website designer course finishes?
B: There are one or two that could be useful – let’s talk again about this once you’ve finished the web course ...
S: OK .. You know Bob, I’d like to ask you something, it’s good that you take the time to talk to me about my
work and things but don’t you think it’s be a good idea to talk things through together, you know have a meeting
with everyone in our department, see what everybody thinks – all together ... if we talk things through together I
think we could come up with some great ideas on how to improve things here ...
B: I agree Sue, it would be good for everyone to meet together, especially now that we’ve got so many changes
coming along. You know the problem is that we haven’t got a room big enough for us all to meet together ..
Answer key:
The most suitable report for Bob is: Report B
CHAOS THEORY AUDIOSCRIPT
The economist Asha Badlani describes how chaos theory influences her work
Interviewer = I
Asha Badlani = A
I: Asha, chaos theory seems to be a branch of physics or mathematics. You’re an economist, so how
does it influence your line of work?
A: Well, in a number of ways. I’m responsible for financial development programmes in many parts of the
world, so forecasting long range trends and making predictions on the basis of present evidence is what I do.
Chaos theory was developed by scientists trying to explain the movement of the planets and changes in
environmental conditions. Both of these things are also about making long term predictions on the basis of
present evidence.
I: Are many economists involved in this field?
A: An increasing number. In the 1990s a lot of economists began to look at chaos theory as a way of
providing models for forecasting.
I: What kind of “models” are we talking about here?
A: Well, that’s a good question, because of course the basic idea of chaos theory is that there aren’t any
“models” as such – there aren’t guaranteed forms, but rather patterns of change and development.
I: Doesn’t that mean that forecasting is impossible?
A: No, but it certainly makes it more of a challenge. Mandelbrot, who did the experiment with stock
exchange prices, for example, noted that although the outcomes were variable, there were in fact certain
constants. What we have to do is make sure we know what these are and take into account all the possible
variables.
I: But do economics and finance work in the same way as weather conditions or the movement of plants?
A: Well, no, of course not – but there are certain underlying similarities. In the past, people thought of
these things as “linear systems”, now we know they’re not.
I: What do you mean by “linear system”?
A: Well, for example, in a classic linear system, if I do a, then I know that b will happen and c will occur as
a result of this, and so on. But according to chaos theory, a number of variables can change what will happen
between a and b, and then between b and c.
I: Sounds complicated!
A: Yes, well, it is complicated, there’s no escaping that! However, a lot of what chaos theory teaches us is
simply about accepting uncertainty. We have to accept uncertainty. We can’t guarantee that things will turn
out as we planned them when working with complex, non-linear systems - nor sometimes with simple systems!
CINEMA AND POLITICS AUDIOSCRIPT
Listen to part of a lecture about cinema and politics.
Optional exercise
Listen and decide if these statements are True or False.
1. The lecturer defines political films as films made about politicians.
2. Hotel Rwanda made people aware of what was happening in Rwanda.
3. Very few political films were made in the 1970s.
4. In the 1940s and 1950s American film studios completely avoided showing social problems.
5. The lecturer mentions two films by Richard Attenborough.
6. The film Malcolm X came out in the 2000s.
(Answers below)
You may have heard recently about what is being called the return of political cinema, following recent releases
such as Munich and The Constant Gardener. So today I’m going to look at what political cinema is, and a little
overview of the history of political filmmaking in Hollywood.
First of all, what do I mean by political cinema, or political films? To me, the terms refer to films that make
people aware of political or social situations. To give a recent example, the film Hotel Rwanda caused many
people take notice of the political situation in Rwanda for perhaps the first time. The dramatic imagery of film
can often be far more powerful than news reports.
For many, the heyday of political filmmaking was the 1970s. Watergate, the Vietnam War, and mainstream
actors with social consciences such as Jane Fonda, Robert Redford and Warren Beatty, made for a number of
political films. Think of All the President’s Men, which detailed the scale of corruption in Watergate, or
Apocalypse Now, which graphically portrayed the horror of the Vietnam War.
Political filmmaking didn’t start in the seventies, though. Back in the 1940s and 50s Hollywood produced films
detailing social problems such as unemployment and alcoholism. In 1967 Guess Who’s Coming to Dinner, a
comedy about a white couple whose daughter brings home a black fiancé, covered what was then pretty much
a taboo subject, that of interracial relationships.
As I said, the seventies saw a sudden increase in political films, which carried on to some extent into the
eighties, with the release of films such as Gandhi, which won eight Oscars, and Cry Freedom, another
Attenborough film, this time about Steve Biko, a South African activist who died in police custody.
The nineties is not generally seen as a good decade for political cinema. Schindler’s List, Spielberg’s powerful
film about the holocaust, stands out, as does Malcolm X, a biography of the black American activist. Which
brings us to the present decade, and the socalled revival… (fade out)
Answers: 1 F, 2 T, 3 F, 4 F, 5 T, 6 F
CITY POPULATION AUDIOSCRIPT
Listen to this excerpt from a radio programme about living in a big city.
Optional activity: While you listen, decide whether the following sentences are true or false.
1. Sue Shaw is an expert on how to protect the environment.
2. Masako Ito lives in Tokyo.
3. Today the Tokyo Bay Area has a population of 18 million.
4. New roads have solved Tokyo’s transport problems.
5. There are high charges for cars to use the city’s expressways.
6. Travel by car is faster than travel by rail.
7. Tokyo’s transport infrastructure is a useful model for developing countries.
8. Cities in developing countries should not rely on cars to solve their transport
problems.
Presenter: Hello and welcome to ‘Visions of the Future’. This week we’re discussing the growth of cities in the twenty first
century. In the studio we have the environmentalist Sue Shaw and Masako Ito an urban planner based in Tokyo. For the first
time in human history more people now live in cities than in than in the countryside. Today Tokyo is the world’s largest
conurbation. The combined cities of the Tokyo Bay Area now have a population of 28 million. Masako, how has Tokyo
solved the problem of transport?
Masako: Well, many Tokyo residents would say that the city’s transport problems have not been solved ..., Tokyo is different
from most cities in developing countries because it has many, many suburban railway lines. These lines bring commuters to
the Yamamote line, the circular line around the city centre, and to the city’s 12 subway lines.
Presenter: Rail travel seems to be the answer ...
Masako: Yes, it is really. In addition there are expensive tolls on the city’s urban expressways, train travel is one and a half
times faster than travel by car and city centre parking is very expensive.
Presenter: So Tokyoites don’t use cars that much ...
Masako: Well you know, before you can buy a car in Tokyo you must prove that you have a place to park it, parking spaces
can cost as much as apartments to rent ... New roads are built in Tokyo but priority is given to new train lines ..
Presenter: So the train is king in Tokyo, Sue, anything to add?
Sue: Tokyo is a good model for our future mega cities to aspire to, but, and this is a big but, Japan is a wealthy country and
most of the rail system was present before Tokyo developed or was built as the city grew. Most of our new mega cities will
be in Asia and Africa where the resources to develop a transport infrastructure similar to Tokyo’s just aren’t present.
Presenter: What can these cities do?
Sue: They must do all they can to stop the car from becoming the main means of transport. Cars bring pollution and the
construction of new roads can destroy the fabric of a city as they divide communities and lead to the building of new types of
housing – usually high apartment blocks..
Presenter: So?...
Sue: Integrated transport systems that take into consideration local factors are the answer. Take Calcutta for example.
There hand pulled rickshaws are being included in the plans for the transport system, alongside buses and trams. Bangkok
and Manila have built overhead rail systems. These are cheaper and quicker to build than expensive underground subway
lines.
Presenter: So for the future mega cities the message is forget about cars ..
Sue: Most definitely ..
Masako: I’d agree with that too
Answer key:
1. T; 2. T; 3. F; 4. F; 5. T; 6. F; 7. F; 8. T.

CLIMATE CHANGE AUDIOSCRIPT
A radio talk about climate change.
Optional exercise
Read these notes that a student has taken while listening to the radio programme. Identify and correct three errors.
(Answers below)
1. Greenhouse Effect: The sun heats the Earth which sends energy into Space. Radiation stays in the
atmosphere. It warms the atmosphere and the Earth.
2. Methane and commercial oil and gas from landfills cause damage to the Earth’s surface.
3. Burning fossil fuels has made the problem bigger.
4. The formation of new oceans could slow down global warming.
5. Global warming will cause worldwide problems simultaneously.
Interviewer Doctor Grant, could you explain in a few words what The Greenhouse Effect actually
means?
Doctor Grant Well, in simple terms ... the sun heats the Earth’s surface and the Earth radiates energy back out into
Space. Some of the radiation gets trapped in the atmosphere by greenhouse gases. This trapped radiation warms the
atmosphere and some of it goes back down to the Earth, making it hotter than normal. This is the greenhouse effect.
Interviewer So, is carbon dioxide the problem?
Doctor Grant Yes ... and other gases too. Methane ... being released from paddy fileds.... commercial oil and gas from
landfills ... vegetation left to rot without oxygen ... These days there are more greenhouse gases than ever because of
human activities and especially the burning of fossil fuels.
Interviewer What kind of problems do scientists foresee?
Doctor Grant Well, ice caps melting and sea levels rising mean that eventually cities like London, New York, Sydney
and Tokyo will be submerged. This is difficult to imagine of course.
Interviewer It seems incredible ... no wonder scientists are worried.
Doctor Grant Well, some scientists are optimistic.They believe that positive feedbacks from ice clouds and their water
vapour could have an impact on global warming. Other scientists are more sceptical. They suspect that we have been wrong
in our initial analyses of the situation and might need to go back to the drawing board!
Interviewer So are you saying that some scientists don’t believe in the Greenhouse Effect?
Doctor Grant No, I wouldn’t go that far. In fact, without the Greenhouse Effect the planet would be frozen and no life
forms would exist.
Interviewer Is there anything that could protect us from global warming?
Doctor Grant I’m glad you asked me that. Yes! Volcanoes! When a volcano erupts it throws debris up into the
stratosphere. This protects the Earth from solar energy by scattering the sunlight.
Interviewer Of course the best thing that we can do is to address the problem seriously on a world level. That’s where
the Kyoto Treaty enters the picture. If all of the governments in the world would commit themselves to making a real effort to
work together on this issue, we might be able to slow down the process and work out a solution.
Doctor Grant So ...how worried do we need to be?
Interviewer That depends. First of all global warming isn’t going to affect all areas of the planet to the same degree.
Things like the collapse of glaciers take hundreds of years so we are talking about a slow process here.
Doctor Grant Slow enough for us to do something to prevent a catastrophe?
Interviewer Well ... let’s hope so!
Answers
1. Correct; 2. Incorrect: Methane and commercial oil and gas from landfills cause damage to the atmosphere. 3.Correct
4. Incorrect: The formation of ice clouds could slow down global warming. 5. Incorrect: Global warming isn’t going to affect all areas of the
planet to the same degree.
WORK SKILLS: COACHING PEOPLE AUDIOSCRIPT
Listen to this excerpt of a talk given by a professional coach trainer.
Optional activity:
1 You should organise more than one meeting in advance.
2 You should treat all coaches in exactly the same way.
3 You should give the coachee plenty of advice.
4 You should build up a relationship with the trainee before you start coaching.
5 The coachee should decide what the agenda is for each meeting.
6 You should try not to use negative expressions with your coachee.
7 If you are upset you should put on a brave face and have a coaching meeting.
8 You should never postpone a meeting.
I’m going to spend the last few minutes summing up the main points and offering you some coaching tips that
hopefully you’ll find useful – whether you are just starting out as a coach or whether you want to improve your
coaching skills and learn to be a better coach.
First of all, set up regular meetings, onetoone meetings. That way you’ll develop a relationship with your
employee and you’ll be providing him with an opportunity to share his ideas with you. Schedule a series of
meetings in advance. You might have to change the date or the time of a meeting but at least then your
employee – or coachee will see that you are serious.
Don’t fall into the trap of comparing the performance of the person you are coaching with the performance of
somebody else. Each individual should be treated as a unique situation. This will affect your training style. You
should adapt and adjust accordingly.
Think carefully about the starting date and the finishing date. Never start coaching until you have built up a
relationship with your employee and don’t stop working on that relationship until the coaching stops.
Don’t sit across the table from the person you are coaching. This creates an adversarial relationship. Sit side by
side or at right angles to each other. It’s also a good idea to use a neutral place and not your office.
Rather than base a coaching conversation around an employees weakness or a problem, try approaching it in a
positive way. Use the opportunities to build upon the coachee’s strengths and explore ways of profiting from
opportunities.
Above all, listen. Listen to everything your coachee has to say and listen well. Listen actively and attentively and
try not to intrude with your own ideas. It is the coachee who sets the agenda. It’s your role to listen and to help
him reach his full potential. Similarly, you should avoid giving advice. Instead just try to provide information that
the person will find useful for planning their next course of action.
Watch your language. Try to avoid negatives like “I don’t think” or “you shouldn’t”. Praise and encourage as
much as possible. Use expressions like “what if we tried to“ or “another option might be”. Similarly, watch your
body language. You must avoid demotivating your coachee at all costs.
Finally, never coach when you are upset or in a bad mood. You will end up taking things out on your coachee
and that is counterproductive and unfair. Wait until you feel calm and are able to focus 100 % on the task at
hand, even if this means postponing a meeting. Right. I think that’s everything so I’ll open the floor to any
questions…
Answer key: 1T; 2F; 3F; 4T; 5T; 6T; 7F; 8F.
AN INTRODUCTION TO COMPETENCIES AUDIOSCRIPT
Listen to part of a lecture for MBA students called 'Competencies: Important for the business and the
individual', about how competencies are used in Human Resources and how individuals can use
competencies to their advantage.
Optional exercise Listen to the audio. Which four topics did the speaker mention? (Answers below).
1 Competencies are personal.
2 Women and men have different competencies.
3 Businessmen are out to make money.
4 Clients insist on knowing the competencies of their employees.
5 Completing your job successfully is not enough.
6 You should include at least ten competencies on your CV.
7 Line managers should help you define your competencies.
8 Sometimes a person is misplaced in an organization.
Today’s lecture is called “Competencies: Important for the business and the individual”. I’m going to give you a
brief introduction first. Then I’ll look at competencies from a business perspective, showing how HR uses them to
make the business more efficient. After that we’ll look at how competencies can help individuals. I’ll make a few
short points to sum up and then, if there’s time I’ll answer any questions that you might have.
“Competencies” is a buzz word today. When I started working in the world of business competencies were
unheard of. They existed of course, but we hadn’t given them a name and we certainly didn’t divide them and
subdivide them in the way that we do today. A competency is a personal characteristic that describes what you
do well – and usually – what you do better than everyone around you. Everybody is good at something so
everybody has competencies. What’s important is how we use them – both at a business level and as individuals.
Businesses exist to make money. The goal of people who run businesses is to increase productivity and make
more money. Over recent years organisations have seen the benefits of using competencies for Human
Resource management purposes. In the past we used to focus on whether or not a worker was successfully
completing his or her work activities. If the answer was “yes” then everything was ok. But sometimes a worker will
successfully complete his activities without affecting outputs or results at all.
What’s the point in that? Where’s that going to get the company? – Or the employee for that matter!
Organisations need to give their clients or customers exactly want they want. They need results.
When competencies are tied to the organization’s culture they enable them to achieve their full potential. If results
are clearly defined then it’s easy to identify the competencies needed to achieve them. HR departments spend a
lot of time and effort on identifying the competencies that are required in order to achieve the results that are
desirable. And then they spend more time finding the individual or individuals who are able to demonstrate that
they already possess those competencies. Sometimes the appropriate candidate is already working for the
company but in the wrong department. Sometimes HR has to look outside the organization to find the best man –
or woman – for the job.
As an individual – whether you are working or looking for a job – it’s essential that you are able to identify your
own competencies so that the people in the right places know that you are a potential candidate – or indeed the
best candidate for the job.
It’s a twosided thing. If you don’t identify specific competencies and let people know that you have them, then
how will HR know that you are the right person for the job? If you are looking for a job then you need to be very
careful about which competencies you include in the CVs you are sending out. If you are already inside a
company but want to move on – or up – then you have to make sure your direct line managers are fully aware of
any competencies that you have developed since the last time they looked.
_______________________________________________________________________________________
Answers: 1,3,5,8
COMPLAINING AUDIOSCRIPT
Listen to a conversation between the Human Resources Manager and Mr Johnson, an employee who is
unhappy with the way he is treated by his boss.
Optional exercise Listen to the conversation and decide whether the following statements are true or false
1. Mr Johnson doesn’t do any paperwork.
2. Mr Johnson has tried to approach Tim about the problem.
3. His boss never listens to his employees.
4. His boss always asks employees if they can do the work.
5. The HR officer suggests that if he takes his problem directly to his boss it could be more positive for him.
6. The HR officer tells him to arrange a meeting by phone.
HRO Good Morning Mr Johnson, how can I help you?
Mr J Well I’d like to talk to you about Tim Bond, the department manager.
HRO What seems to be the problem?
Mr J Well… ever since Sandra left the department I feel like I’ve been targeted to do all her work, as well as
mine. Tim has made me work overtime; I’m expected to attend too many meetings and I seem to be spending a
lot of my time doing unnecessary paperwork.
HRO I’m sorry to hear that….
Mr J And…on top of that, I’d specifically asked if I could leave early last Friday, as I’d done a lot of overtime
during the week. But we had a deadline on Friday afternoon and even though I’d finished my specific work I was
expected to help other colleagues finish their work too.
HRO But surely that is a positive sign showing that Mr Bond has a lot of trust in you, in getting you to help other
colleagues.
Mr J Yes, but I feel like I’m being singled out! Other colleagues get to leave early, and they don’t have such a
lot of work to do.
HRO So you feel he’s been making unrealistic demands on you?
Mr J Yes, absolutely.
HRO Do you think it’s because Mr Bond is unaware of what you're doing.
Mr J Well he never seems to ask us to do a job. He just delegates, and that’s another thing, he never listens!
HRO Right. [pause] Have you approached Mr Bond about this particular problem?
Mr J I’ve tried to approach him but whenever I go to his office he is either in meetings, or he is never there. It
seems like he just has no time for us.
HRO Well at this stage it would be better if you approached him directly. If nothing else, showing that you’ve
tried to solve the problem yourself, before you take it further, makes it clear that you’re not just a complainer and
can boost your credibility. Why don’t you send an email requesting a meeting with him in private?
Mr J Hmmm, I’d be a bit worried about his reaction. I wouldn’t know what to say!
HRO Well firstly, you’ll need to plan what you are going to talk about before going ahead with a meeting. You
can always take notes to which you can refer. This shows that you have considered what you need to discuss.
Mr J Ok.
COMPLAINING AUDIOSCRIPT
HRO This is obviously a delicate situation so be very careful not to criticise as this could bring on a defensive
reaction. You need to be diplomatic when you speak to him.
If after you have spoken to him in a rational way, you still find he is being unreasonable come and speak to us
and we can arrange a meeting between the three of us. But do remember you need to have evidence for us to be
able to take further action.
Mr J OK, I’ll send him an email now to request a meeting, and we’ll see what happens from there. Thanks for
your advice.
HRO Good luck and let us know the outcome.
_______________________________________________________________________________________
Answers: 1F, 2T, 3T, 4F, 5T, 6F
CONFERENCE CALLS AUDIOSCRIPT
Listen to this excerpt from a conference call organised by Softcell Incorporated and led by their Senior
Director of Investor Relations, Marie Tascon.
Optional activity:
While you listen, try the following general comprehension questions. The answers are below the script.
1) The main purpose of this conference call is:
a) To discuss trends in the market
b) To inform market analysts about a company
c) To market a company’s products
2) How would you describe the representatives of Softcell as they respond to questions during the conference
call?
a) Confident
b) Nervous
c) Embarrassed
3) You hear five questions during the call. Circle the topic areas covered in the questions from the list below.
economic recession losses seasonal changes outlets in Asia

comparison of sales in competitors product sales margins
Europe and the US
Operator: Good morning. Welcome to the Softcell Incorporated first quarter 2008 quarterly results conference
call. At this time, all participants are in listen-only mode, but the floor will be open for your questions following
the introductory remarks. I’d now like to turn the conference over to Ms. Marie Tascon, Senior Director of
Investor Relations. Please go ahead, madam.
Marie Tascon: Good morning. Thanks for joining us. Speaking today is Softcell’s CFO Peter Goody, joined by
COO Jim W. Brook for the Q&A session with analysts.
Please note that the information you’ll hear during our discussion today may consist of forward-looking
statements regarding revenue and margins. Actual results could differ materially from our forecast.
To view the supporting slides while listening, log on to softcell.com/investor.
With that, I’ll turn the call over to Peter Goody.
Peter Goody: Thank you, Marie. It’s good to be on this call to report our best quarter ever, with the highest
revenue and earnings in Softcell’s history.
Revenue grew 35% year over year to $9.6 billion, an increase of almost $2.5 billion over the previous December
quarter’s record-breaking results. [Fade]
Peter Goody: In closing, we believe these outstanding results reflect the excellence of our innovative products.
We are very enthusiastic about our announcements for 2008, including new SoftTalk software and an updated
SoftPro.
Marie Tascon: With that, I’d like to open the call to questions. Please limit yourselves to one question only.
[Question-and-Answer Session]
Operator: Our first question will come from the line of Jane Bratworth with Morgan Stanley.
Jane Bratworth: On the SoftTalk expectations for 2008, are you guys providing any type of update today?
Jim W. Brook: We remain very sure about hitting the 10 million goal for 2008.
Operator: The next question comes from Ahmed Jamal with Merrill Lynch.
CONFERENCE CALLS AUDIOSCRIPT
Ahmed Jamal – Merrill Lynch: Jim, in terms of the SoftTalk rollout internationally, there’s been a lot of talk
about China -- anything specific relative to the China market?
Jim W. Brook: We open our first stores in China this year. We’ll also be rolling out additional European
countries during 2008.
Operator: Next question from Kurt Abramsky with Deutsche Bank.
Kurt Abramsky – Deutsche Bank: Could you give us any, either quantitative or qualitative, commentary on
how European Softtalk uptake is faring versus your U.S. experience?
Jim W. Brook: Kurt, you know, we just launched in France in November and in the U.K. and Germany a bit
earlier so we have very limited experience but we are very happy with all the launches so far.
Operator: The next question comes from Jeanne Beauvoir with Credit Suisse.
Jeanne Beauvoir - Credit Suisse: Peter, is it too early to offer a little more colour on the SoftTalk seasonality
question. Your guidance obviously implies seasonality for the whole company,
Peter Goody: We’ve not yet been through a March quarter with SoftTalk so we don’t have any history to go by
as we do with other products. We can report in April.
Fade
Marie Tascon: Time for just one final question.
Operator: And that will come from Tim Lu with Goldman Sachs.
Tim Lu - Goldman Sachs: I’d like to ask you, Peter, about your overall market guidance. It’s good to hear you
are not seeing any weakness. I understand your products are unlikely to be in the most economically exposed
segment, but is there likely to be some exposure if we see, for example, a recession in Europe as well as the
U.S. In your 10% growth forecast have you assumed some kind of economic weakening within Europe
specifically?
Peter Goody: The 10% is based pretty much on a very concrete situation, how we see the trends. It’s
something that we feel is quite solid.
Marie Tascon: Thanks very much, Tim and thanks to everyone. A replay of today’s call will be available as a
webcast on softcell.com/investor and via telephone. The number for the telephone replay is 989-313-2111 and
the passcode is 5237883. Replays will be available at 5:00 p.m. Pacific Time today.
Operator: Ladies and gentlemen, this concludes today’s presentation. We thank everyone for your participation
and have a wonderful day.
Answer key:
1 b ; 2 a; 3 product sales, outlets in Asia, comparison of sales in Europe and the US, seasonal changes,
economic recession
CREATIVITY AT WORK AUDIOSCRIPT
A radio interview about creativity in business.
Optional exercise Listen and decide whether these sentences are true or false. (Answers at end)
1. Reading a good book can animate your creativity.
2. Art and Business are working alone on the project.
3. When business men were asked to name a book which had influenced them, less than half chose a non
fiction book.
4. Creative processes occur in the right side of the brain.
5. When we analyse the relationship between characters in a book, we are training ourselves to
understand emotional matters.
6. Marks & Spencer organises separate reading groups for managers and employees.
Presenter: Art & Business is an organisation that develops creative partnerships between business and the arts. Peter
Jones is going to talk about the company’s ideas and tell us about some of their success stories. Peter, maybe you could
begin by telling our listeners why Art & Business was created?
Peter Jones: Well, in the twenty first century productivity is no longer a matter of machines. The success of a company
depends on its people and on the creativity of its people. It makes sense that the way to increase productivity is to stimulate
creativity.
Presenter: And what better way to stimulate creativity than through reading books.
Peter Jones: Exactly. Every reader knows that a good book can stimulate the imagination and the intellect, get you thinking
along lines you might not have thought of before, open up new worlds.
Presenter: So, have you had any help in setting up the project?
Peter Jones: Yes. The London Libraries Agency and an organisation called The Reading Partnership work with us on this
project. We are trying to use the power of the written word to motivate staff in the workplace.
In a recent survey seven hundred business leaders were asked which book had inspired them and had a positive influence
on their career. They were able to choose any kind of book, any kind at all. Only about 40% chose a business book. Most
people chose a work of fiction; a novel, a play or even poetry.
Presenter: How can reading help somebody to become a more creative worker?
Peter Jones: Successful managers need to be wellrounded people. They need active imaginations. When they interpret
fictional scenarios, they are using their creativity. Readers combine imaginative skills with critical and analytical skills.
Presenter: Are we talking about the right and left sides of the brain?
Peter Jones: Yes. Our logical left side of the brain interprets the language of a book. The creative right side looks at the
forms of expression. The left side analyses the plot while the right side is more interested in the relationships between
characters – the emotional aspects.
Presenter: How does this transfer to the world of Business?
Peter Jones . Creative ideas make businesses more competitive. Shared reading experiences improve communication and
morale at work.
Presenter . Can you give listeners some examples of how this scheme has been brought successfully into the
workplace?
Peter Jones . Employees at WH Smith have stuck poems and quotations above their desks for inspiration.
Presenter: Well, WH Smith deals in books. What about other examples?
Peter Jones: The telecommunications company Orange set up a project called “Talk Books at Work”. They discovered that
encouraging employees to read helped them to develop their linguistic and interpersonal skills.
Marks and Spencer has set up reading groups at work. The groups cut across the usual hierarchies and working
relationships have improved greatly.
Answers: 1T 2F 3F 4T 5T 6F
CRIME AUDIOSCRIPT
Listen to this interview with a couple who have been the victims of repeated crime and a police officer.
Are the following statements True or False according to the interview?
1. The Saunders have been burgled eight times.
2. They bought the house for its views.
3. They thought they might have problems when they bought the house.
4. They think they know who the burglars are.
5. The burglars haven't stolen anything valuable from the Saunders.
6. They do not lock the door.
7. The Crime Prevention Officer doesn't think there is anything they can do to stop the burglars.
8. The Saunders do not have a burglar alarm.
9. The Crime Prevention Officer thinks it's always the same burglars who break into the Saunders' house.
10. Burglars like to steal things which have been bought recently.
Interviewer: Good afternoon. Today on Crime Check we are going to talk about "repeat victims", people who
are victims of crime more than once. First of all we bring you the sad story of Ruth and Harold Saunders from
Hull, who have had their house burgled no fewer than eight times in the last 3 years. Worth an entry in the
Guinness Book of Records you might think, but for Ruth and Harold, it's no joke. Ruth, why do you think you've
been burgled so many times?
Ruth: I wish I knew. It's a nightmare. We bought this house because it looks out onto the playing fields and we
thought it was the perfect house for our retirement.
Interviewer: When were you first burgled?
Ruth: Oh, three years ago, just a week after we had moved in. It was as if the burglars were waiting for us.
Interviewer: Do you feel sorry that you moved there now?
Ruth: Oh definitely. If we had known we were going to have this sort of trouble, we wouldn't be living here we
would chosen somewhere safer. But now we can't even sell the house because everyone knows the burglars
like it! No one will buy it. We can't escape from this neighbourhood. We're just waiting for the next breakin.
Interviewer: Do you know who the burglars are?
Ruth: We think so, but we can never prove anything. You see, people can watch the house from the playing
fields, and there are a number of youths who we see watching the house. They hang around there smoking in
the afternoons. I'm frightened to go to the shops in case they break in while I'm away.
Interviewer: Have you tried calling the police?
Ruth: Yeah, several times, but these youths always get away by running into the woods on the other side of the
playing fields, and the police don't bother to go after them.
Interviewer: And what have you had stolen?
Ruth: Oh all sorts of things on different occasions. They never take much, but they always seem to come back.
They've taken the television twice. If we'd known they were going to come back, we wouldn't have bought a new
television after the first burglary, but a week after we bought it, the burglars broke in again.
Interviewer: What else have they taken?
CRIME AUDIOSCRIPT
Ruth: Oh, apart from the television and the video, nothing very valuable, but then we don't have anything else
which is very valuable. It's annoying really, and they do a lot of damage when they break in. I sometimes think
we should leave a door open. If we left the door open, at least they could come in without doing any damage!
Interviewer: So what are you going to do about this situation?
Ruth: What can we do about it? We'd be happier if we'd stayed in our old house. If we still lived there, I'm sure
we wouldn't have been burgled once. We were there for forty years without a single problem.
Interviewer: Marylyn Brookes, you are Chief Crime Prevention Officer for South Yorkshire police. Is there really
nothing they can do?
CPO: No, there are things they can do though I must say first that I do feel sorry for them.
Interviewer: Well, what can they do?
CPO: If I were them, I'd have had a burglar alarm put in straightaway. In fact, I'm surprised the insurance
company hasn't insisted on that already.
Ruth: Well, they have said that but we can't afford one of those! We only have our pension, and burglar alarms
cost thousands of pounds.
CPO: Well, have you thought of putting a burglar alarm box on the wall? That puts some thieves off. Also, you
should talk to the neighbours and ask them to keep an eye on your home when you're out.
Interviewer: But why do the burglars keep coming back to the Saunders' house? I mean eight times is a lot, isn't
it?
CPO: Well, there are several things here. Obviously it is easy to watch the house from the playing fields, and
also burglars tend to talk amongst themselves. They tell each other which houses are easy to break into, and
what things the houses still have in them. Also they wait a few months until they think the owners have replaced
the things that were stolen. After all, burglars prefer to steal something that's brand new. And another thing you
have to consider is...
Answers: 1T, 2T, 3F, 4T, 5 F, 6F, 7F, 8T, 9F, 10T
CULTURAL HERITAGE AUDIOSCRIPT
A conversation about a cultural heritage site.
Optional exercise Listen to the conversation and decide if these statements are T (true) or F (false).
1. The archaeological excavation was in Western Europe.
2. Lynn was working there for more than a month.
3. A university paid for her to go there.
4. She felt positive about the work experience.
5. She found a small statue.
6. The excavation will fundamentally change the area. (Answers below)
David: Hi Lynn how’s it going?
Lynn: Not so bad.
David: How was your summer? Didn’t you go on some field trip in Eastern Europe or something?
Lynn: That’s right. Six weeks on my hands and knees digging for treasure
David: Did you find any?
Lynn: Not much. Lots of pottery fragments, some bones, a few tools.
David: I hope you got paid for it.
Lynn: You must be joking! It was run by the local university research group. They don’t have any money. You make your
way there and pay for your own accommodation and meals.
David: So, you were cheap labour for the professors, then?
Lynn: Don’t be so cynical! No, they were really helpful. I learnt a lot
David: Oh yeah…like what?
Lynn: Well, first there was the mapping of the site. They used digital photography and GIS, which I hadn’t done before.
Then there’s the excavation itself, scraping away for hours, which can get a bit tedious. And it all has to be recorded the
location and description of every artefact is put into a database.
David: Don’t you have to be careful when you’re excavating? I’d be afraid of breaking something priceless.
Lynn: Oh, sure. You have to move the earth away very slowly with a trowel, sometimes even a toothbrush! But everything
you find has a story to tell. Pollen samples tell you about forest clearance and crop cultivation, animal teeth and bones
showed they kept livestock. Looking at stone axes can tell you what sort of animals they hunted. The best part of the dig was
the midden.
David: What’s that?
Lynn: It’s where they dumped domestic waste. It contains all sorts of treasures. The highlight for me was finding a small clay
figure. Imagine holding something in your hand that was made by a human being six thousand years ago!
David: So have you expanded the sum of human knowledge?
Lynn: I think so. The site is giving them a lot of new information about that part of the Black Sea coast in Neolithic times.
And it’ll be a big tourist attraction when they open it up to the public in a couple of years. They’ve got plans to get some
international funding and make it into an archaeological park, but they’ll still preserve the landscape and the character of the
place.
David: Will you get your name in the brochure?
Lynn: You never know!
Answers
1F, 2T, 3F, 4T, 5T, 6F www.britishcouncil.org/professionals.htm
CURRENCY EXCHANGE AUDIOSCRIPT
Listen to a dialogue between Rachel, the owner of a small business, and her business account manager
· Optional exercise
Listen to the dialogue and complete Rachel’s notes.
Foreign exchange services
1. Wire transfer is fastest and __________ way to transfer money.
2. Should use international wires in foreign currency – lower __________ and less risk.
3. Know full cost of __________ before wire is sent.
4. Sterling wire transfers use __________ rate applicable when wire is received.
5. Another advantage of using foreign currency – could negotiate better price for __________ .
6. Many foreign currency cheques can be cleared next __________ .
7. Need to send cheque with __________ slip and foreign cash __________ agreement.
8. Send to foreign cheque __________ centre.
Account manager: Ah, Rachel, good to see you again. What can I do to help you?
Rachel: Well, as you know, I run a small company manufacturing children’s clothes.
Account manager: Yes, and it’s doing rather well, if I remember correctly.
Rachel: Yes, I’ve recently increased production, and I’m very happy with my sales figures. In fact, I’ve had
some interest from overseas retailers wanting to sell my clothes. I’d also like to be able to buy materials from abroad. What
I’d like to know is if I can make and accept payments in foreign currencies.
Account manager: We offer full foreign exchange services, so there shouldn’t be a problem. We have an extensive
foreign correspondent bank network so funds can easily be transferred worldwide.
Rachel: So this bank is part of a network of foreign banks?
Account manager: That’s right. The advantage is that payments can be made and received quickly and efficiently
and at the lowest cost to you and your suppliers and purchasers. You can do this by wire transfer – it’s the fastest and
safest way to transmit money around the world. Using our services, you can send international wires in foreign currency.
You pay lower fees than for international sterling wires, and you reduce risk because you lock in the exchange rate and
know the full cost of the transaction before the wire is sent.
Rachel: How exactly does this reduce risk?
Account manager: Currency exchange rates fluctuate, so if you send a wire in sterling, you won’t know the exact
exchange rate applicable when the wire is received and the funds converted into the foreign currency. You could find
yourself under or overpaying your supplier. Using the supplier’s currency may also mean you can negotiate more favourable
pricing of materials.
Rachel: I see, and the same applies for my customers. If I use their currency, I won’t be in danger of over
or undercharging them.
Account manager: Exactly.
Rachel: What happens if a foreign customer wants to pay by cheque?
Account manager: We offer foreign currency cheque conversions for a wide range of countries. We can even offer
nextday credit for many countries, so you don’t have to wait weeks for the cheque to clear. All you have to do is complete a
foreign cash letter agreement and send it, along with the cheque and a deposit slip, to our foreign cheque processing centre.
Rachel: So I shouldn’t have any problems dealing with foreign currencies. Now, I’ve got another question
…
Answers: 1 safest, 2 fees, 3 transaction, 4 exchange, 5 materials, 6 day, 7 deposit, letter, 8 processing
WORK SKILL: CUSTOMER SERVICE ORIENTATION AUDIOSCRIPT
Listen to this conversation between some students and the College Principal. The students are not
happy with the service they receive.
Optional activity:
Listen and choose the best summary.
A. The students are angry because the Principal is rude.
B. The principal is upset because the students were impolite to the Courses Office Assistant.
C. The students are annoyed because the Courses Office Assistant is ill-mannered.
P = principle; S1= student 1 etc
P: Good morning, my secretary told me that you had some things to discuss with me, so how can I help?
S1: Well firstly, thank you for seeing us, and we are sorry to trouble you, but we would like to complain about
one of the members of staff in your courses office. She has been very rude when dealing with our queries about
our exam results.
S2: …and this is not the first time it has happened, it is not only exam results but there are other times too when
I have not been happy with her attitude.
P: Oh dear, I’m sorry to hear that. Can you be a bit more specific with what exactly has happened?
S3: well my tutor told me I could collect my results until 2pm from the courses office, and on our classroom wall
there is a big notice which says that the office is open everyday until 2. However when I got there yesterday at
1.45 the courses office assistant told me she was closing early. When I told her that I could not come back
later, when the offices reopened at 4, she just replied “its not my problem”. I felt quite offended by her attitude,
and this is not the first time she has replied in this rude manner.
S2: and, when I went in with a query about my results, she started to argue with me that she hadn’t received our
results, she was very direct, and then she went to answer the phone, and told me to come back another time.
S3: yes that reminds me of the time when I had to wait for assistance for 10 minutes, because she was talking
on the phone, to her friend! Talking about the weekend!
S1: I’m sorry but that is not professional at all.
P: Right, well thank you for voicing your concerns, I’m very sorry you have had these problems.
S1: Its not only us who have had problems, other students have expressed their concerns too, about her
rudeness. And that she has given out wrong results to wrong students. She just reads them from the list on the
computer, but doesn’t check them. It happened to one of our classmates, who was expected to have top exam
results, but he was told he had failed. When he went to query it with his tutor he discovered he had passed, but
the person who was next to him on the list had failed.
P: Well I am really surprised to hear that you have had such negative experiences.
S2: I don’t think it projects a positive image for the college, especially as potential students could be put off by
her negativity.
P: well I am glad that you have brought this matter to my attention, and I suggest you leave it with me. I will
have a word with the person concerned and her manager.
S1: We hope you can resolve the problem. I think the least she can do is smile when she sees a student!
S2: Yes and it really bothers me when she doesn’t put our needs first, if she is doing some work at her desk,
she will not attend us until she has finished. We often have to wait for at least 5 minutes.
WORK SKILL: CUSTOMER SERVICE ORIENTATION AUDIOSCRIPT
P: I suggest you leave it with me and I’ll see what I can do. In the meantime if you have any other concerns,
please come and see me again. This is obviously a matter I need to take seriously as, you yourselves have
suggested, it can affect the image of our college, and our good reputation is very important to us.
S3: Thanks, we hope it can be resolved soon.
Answer key: C
WORKSKILLS: DECISION-MAKING TECHNIQUES AUDIOSCRIPT
A manager who has returned from a training course is explaining the technique of the “six thinking
hats” to her team.
Optional activity:
1 There is a book called “The Six Thinking Hats”.
2 The technique makes you become more optimistic.
3 Each thinking hat represents a management style.
4 Wearing the black hat helps you identify possible problems.
5 Wearing the blue hat helps you behave like a chair person.
6 You need six people to use this technique.
“The six thinking hats” is a tool that anybody can use when they have to make an important decision. It was
created by Edward de Bono. He’s got a book with the same title so if you’re interested you can go away and
read that later. The technique makes you look at a decision from a number of different perspectives. It makes
you a better decision maker because it forces you to consider points of view that are outside your normal
perspective. What that means is that you start to understand a complex decision and …. and this is important …
it helps you to see opportunities which you might never have seen.
We all have different ways of approaching a decision. Some people are rational and positive, others are
negative. Then we have the emotional people and the creative or intuitive. This technique teaches us to think
like all of these people, mix the strengths of all of them and then make the best decision.
So we start off with a decision that you have to make. You can so this now if you like. You don’t need to tell
anyone. Just think of an important decision that you are finding it hard to make. Now you have to look at the
decision while “wearing” each of the six hats. Each “thinking hat” represents a style of thinking. And each hat is
a different colour. Let’s have a look at each of them in turn. It will have to be brief but we can go into more detail
in the next training session.
With the white hat you focus on all of the data available. You see what you can learn from the information. You
identify gaps in your knowledge and you do what you can to fill them in. You analyse previous, similar cases
and try to learn from them.
When you are wearing the red hat you face the decision with intuition and emotion. You follow your gut instinct
and you also think about other people will react emotionally to your decision.
The Green Hat is the creative hat. This is where you try to think of creative solutions to a problem. There are
lots of creative tools that you can use but we haven’t got time to talk about them right now.
The yellow hat is your optimist hat. It helps you to see all the benefits of the decision and spot the opportunities
that arise from it. Wearing your yellow hat helps you to keep going when things look grim.
When you’ve got the black hat on you become a pessimist. You are on the defensive. You are cautious and you
think of all the things that could go wrong with a particular decision. This is useful because it helps you to
identify weak points so that you can eliminate them. Thinking with your black hat on will make your plans
stronger. It’s the most interesting of the hats for me. That’s because I think most successful people are used to
thinking positively and so they can’t always see problems in advance.
Finally, the blue hat represents control. This is the hat worn by people who chair meetings. When we are
running out of ideas in a meeting the blue hat might tell everybody to put their green hats on. When it’s
important to consider how a decision will affect the feelings of others the blue hat will instruct everybody to put
their red hats on … and so on.
You can use the six thinking hats technique alone or in meetings.
WORKSKILLS: DECISION-MAKING TECHNIQUES AUDIOSCRIPT
I’m afraid I haven’t got enough time to go into more detail here but I think I’ve covered the main ideas. In the
next session we’ll look at a practical example …
Answer key: 1T; 2F; 3F; 4T; 5T; 6F.
DISCRIMINATION AUDIOSCRIPT
Listen to Mr Griffin, a Human Resources expert, talking about discrimination in the workplace.
Comprehension activity
While you are listening, decide whether the following statements are true or false according to what Mr Griffin
says. The answers are below the audio script.
Statement True or False?

1. Although diversity is being dealt with, it is still an important concern for employers.
2. A growing number of people are suing employers because they feel discriminated
against because of their age.
3. Insurance to cover discrimination claims is an enormous cost for companies.
4. Security firms sometimes discriminate against people because of their age.
5. Employers cannot discriminate against job applicants who have been convicted of any
crime.
Radio interviewer Tell me, Mr. Griffin are diversity risks really still an issue? Aren’t companies these days
dealing with diversity?
Alan Griffin Oh yes they are very much an issue. ... We have come a long way since those days when
employers were allowed to discriminate against job candidates just because of their race or their sex. The
trouble is ... the boundaries of diversity and discrimination ...... are widening. Companies have a lot more to
consider than a person’s skin colour or a person’s gender.
Radio interviewer So ... can you give listeners an example of what kind of things you are referring to
here?
Alan Griffin Okay ... let’s see .... well, one growing area of discrimination is ageism. In 1998, companies in
the United States had to pay out more than fifty-five million dollars to employers who had filed age related
discrimination complaints against their companies. That’s a lot of money.
Radio interviewer Phew ... … so how should companies protect themselves from this kind of thing?
Alan Griffin Well, first of all they should think carefully about their recruitment policies and then they should
take out insurance to cover themselves.
Radio interviewer Isn’t that expensive? ... for the companies, I mean.
Alan Griffin No, not as expensive as you might think. These days most small and medium sized
organisations take out EPLI ... that’s Employment Practices Liability Insurance. The cost of the insurance has
fallen over the years and if a company isn’t covered and loses a discrimination case ... well,let’s just say this is
the cheaper option!
Radio interviewer You’ve mentioned ageism as a growing concern ... but what other kinds of diversity
should managers be aware of?
Alan Griffin Well ... you’d probably be surprised to hear about some ... discrimination against single people,
against married parents, against people who are too tall, too short, too heavy ...
Radio interviewer Really...
Alan Griffin Oh yes. Security firms are a good example here. They typically state that their employees need
to be over or under a certain height or weight, They claim it’s necessary for the job .... but there have been
cases where people have claimed discrimination.
Radio interviewer And won?
DISCRIMINATION AUDIOSCRIPT
Alan Griffin Sometimes yes. ........ Then there are people with a criminal background. Employers used to
feel justified in turning away job applicants just because they’d been in trouble with the law.
Radio interviewer Isn’t that still the case?
Alan Griffin No .... not exactly. The law states that employers can only reject a job applicant with a criminal
record ... if the crime bears a direct relation to the job in question. So .... somebody who has served a sentence
for ... let’s say stealing cars ... would be alright in a job as a kitchen porter.
Radio interviewer And Mr. Griffin, tell me .... how many people actually go through with their threats to sue
a company for discrimination?
Alan Griffin Well I haven’t got the latest figures for the UK but in the United States the Equal Opportunities
Commission receive around eighty five thousand complaints every year ... and that figure is rising. Race and
sex account for most of the complaints that are filed but age discrimination is on the increase too.
Radio interviewer So ... any words of advice for risk managers?
Alan Griffin Well ... first of all make sure that you have adequate insurance. Then address the issues of
diversity from within the organisation. Get the employees involved. Celebrate the differences and try to build up
a reputation as a fair employer. And remember .... it is worth investing time and effort in addressing these issues
because statistics have shown that ..... you’re much more likely to be sued by an employee than a third party.
Answers:

1. Although diversity is being dealt with, it is still an True
important concern for employers.
2. A growing number of people are suing employers True
because they feel discriminated against because of their
age.
3. Insurance to cover discrimination claims is an enormous False
cost for companies.
4. Security firms sometimes discriminate against people False. He mentions discrimination over their
because of their age. physical size.
5. Employers cannot discriminate against job applicants True. The crime must bear a direct relation with
solely because they have a criminal record. the job.
THE DJ AUDIOSCRIPT
Listen to a radio show host asking a DJ, Mahesh Gupta, about his work.
While you listen, and before looking at the audioscript below, try to answer the following true/false
questions. The answers are below the audioscript.

1. Mahesh thinks that the two styles of music he plays are completely different.
2. Rhythm is something fundamental to all music.
3. Mahesh thinks that live music doesn’t work in clubs.
4. He thinks that it is too early to try dj-ing at a classical music concert.
5. Indian audiences are far more lively than Western ones.
6. Mahesh is always looking for new experiences.
Q = radio show host

M = DJ
Q: Mahesh, you trained as a classical Indian musician, but now you spend most of your time playing records in
nightclubs…they’re two very different things!
M: Well, yes, they are…the two worlds are very different, but there is something that connects them…
Q: …and what’s that?
M: Rhythm. An interest in rhythm. Rhythm is fundamental to everything that I do. Whether it’s the rhythmic
section of a classical Indian raga, or some “Asian Underground” electronic beats in a club…
Q: And you mix the two things, don’t you?
M: Yes…I’ve played live tabla to electronic accompaniment in clubs in Europe.
Q: How has that gone down?
M: Really well…I think people are getting bored of ordinary clubs and faceless DJs. Some live music is a great
addition.
Q: And have you tried dj-ing for a classical Indian audience on the other hand?
M: No! I’m not quite sure the world’s ready for that yet…still, it’s an interesting idea!
Q: How are audiences for your music different in India and in Europe?
M: Well, the classical audiences are far more sedate in Europe than in India.
Q: How do you mean?
M: Well, in the West people think they have to respect the music, and to show their respect they all sit there
very quietly, as if they are at a museum or something.
Q: And in India?
M: People participate much more …they’ll clap when they appreciate something…and shout when they don’t!
THE DJ AUDIOSCRIPT
Q: Finally Mahesh, what does the future hold for you?
M: A new record in the autumn, then next year I’m looking forward to a new collaboration with some Latin
American musicians…I’m always looking for new frontiers!
Answers:

1. Mahesh thinks that the two styles of music he plays are completely different. False
2. Rhythm is something fundamental to all music. True
3. Mahesh thinks that live music doesn’t work in clubs. False
4. He thinks that it is too early to try dj-ing at a classical music concert. True
5. Indian audiences are far more lively than Western ones. True
6. Mahesh is always looking for new experiences. True
ENGLISH FOR MEDICINE A DOCTOR'S VIEW AUDIOSCRIPT
Listen to an interview with a retired doctor, Rajan Mehta, about his life working in the UK.
Optional exercise. Listen to the interview and put the questions in the order they are asked.
1 A Did you have any problems when you first started working in Britain?
2 B Do you ever regret not returning to India?
3 C What was the National Health Service like when you first came here?
4 D When did you come to the UK?
5 E Why did you come to the UK?
6 F Why did you stay longer?
(Answers below).
Interviewer: Today I’m talking to Rajan Mehta, a retired doctor. Good afternoon, Rajan.
Rajan: Good afternoon.
Interviewer: Now you’re originally from Mumbai and you came to work as a doctor in the UK. When was
this?
Rajan: In the early sixties, 1962 to be exact.
Interviewer: And why did you come to the UK?
Rajan: Well, it was quite common in those days. Experience of working in the British National Health
Service was highly valued in India. I had just finished my medical degree, and I thought this would be a good
way to get experience. I only intended to stay for five years, while I completed my postgraduate studies.
Interviewer: So why did you stay longer?
Rajan: Two reasons, really. The first is that I thoroughly enjoyed working for the NHS. The clinical
training I received was fantastic, and I worked alongside some excellent consultants, and learnt a lot. And the
second reason is that I met my wife, who was working as a paediatric nurse.
Interviewer: And so you continued working in the NHS until you retired.
Rajan: That’s correct. First as a paediatrician, and then later I retrained as a GP.
Interviewer: You must have seen a lot of changes in the National Health Service. What was it like when
you first came here?
Rajan: It was excellent. I think that there was a lot more respect for the medical profession than there
is now, and patients had a lot of faith in their doctors. There weren’t so many problems with long waiting lists,
and new advances in areas such as organ transplants made it an exciting profession to be in.
Interviewer: Yes, it must have been. Did you have any problems when you first started working in Britain?
Rajan: Well, yes. My first placement was in a hospital in the north east of England. And I had real
problems understanding what people were saying to me. Which came as quite a shock, as I thought I had
rather good English. Eventually I confessed to a colleague that I sometimes couldn’t understand what my
patients were saying. And she admitted that she had the same problem, as she came from a different part of
the country.
Interviewer: Yes, some regional accents can be quite difficult to understand. One last question – do you
ever regret not returning to India?
ENGLISH FOR MEDICINE A DOCTOR'S VIEW AUDIOSCRIPT
Rajan: No, not really. Of course I missed my family, but my brother also came to England to live, and
I returned quite regularly to visit my parents while they were alive. And I married an English woman and had
children here, so England soon became home.
Interviewer: Rajan, thank you very much for coming in and talking to me.
Rajan: It’s been a pleasure.
Answers: 1 D, 2 E, 3 F, 4 C, 5 A, 6 B
eBay AUDIOSCRIPT
Listen to David giving his presentation about eBay in a business school seminar.
Optional exercise. (The answers are at the end of the script).
Listen and correct the mistakes in this student’s notes on David’s presentation.
1. eBay was founded five years ago
2. eBay employs 12,600 people around the world
3. In 2005 the turnover was $ 5.55 million
4. From the beginning top eBay management had successful computer backgrounds
5. eBay has got shops all over the world
6. eBay is successful in Japan and Hong Kong
Lecturer: Welcome everybody to today’s seminar. If I remember correctly, David, you’ll be leading the seminar
David: Yes, that’s right ...
Presenter: Fine and how about questions – shall we keep these to the end or would you like people to interrupt during your
presentation?
David: Thanks, ehm , if anyone has a question just ask straight away ..
Lecturer: Fine, let’s go then ..
David: Right, ehm ..... eBay is an enormously successful company, it’s a household word in several countries, in 2005 it had
a turnover of $4.55 billion and it employed 11,600 people – it’s achieved all of this in just 11 years. What’s the secret of
eBay’s success? I think the key issue here is that eBay couldn’t exist without the Internet – you know there aren’t many
examples of companies like this – take Amazon, for example if you don’t feel like switching your computer on you can
always go round to the nearest book shop. But if you want to sell your old magazines to somebody in Germany eBay’s the
only way to do it. Without the Net’s ability to bring buyers and sellers together from different locations there would be no
eBay. So this is big point number one. Now, let’s move on to point two, the founders of eBay – Meg Whitman, the CEO , like
all of the senior staff already had a successful business background – she brought in an experienced management team.
They had a great idea but it had to be a great profitable idea – around this – the importance of profitability they built their
business model. Let’s move on to point three, sound business management – did you hear of eBay during the dotcom boom
years – not a lot – they were busy building their customer base and making money, they didn’t feature in stories headlining
the excesses of the dotcom boom years ... Actually I’ll add another point, point four, eBay doesn’t produce, sell or ship
anything itself, it provides the online marketplace for other people to do this – this gives it enormous financial power ....
Student: David, can I ask a question?
David: Sure ...
Student: What difference does that make – the point about eBay not making anything itself ..
David: Well, this means that they can use their capital very effectively – you know their capital isn’t tied up in buildings,
factories, warehouses that sort of thing, again their capital isn’t tied up in things that are waiting to be sold, they haven’t got
shops all over the world with sales assistants in them – all this costs – see what I mean ...
Student: Sure, I get it now ..
David: Great, now .... The only problem they’ve run into, actually that’s not true they’ve had a couple of major problems –
anyway the first problem – they arrived in a couple of key markets too late – this happened in Japan and Hong Kong where
Yahoo’s online marketplace had a head start. The other problem – well it’s the sort of thing we’ve all heard about – buyers
receiving stolen goods or a product different from the one they thought they’d bought or no product at all, sellers putting in
false bids to increase the price just before an auction finishes. eBay admits this happens but says that this sort of thing
accounts for a very small percentage of all sales. OK , now I’d like to have a look at just how the company has expanded
over the last 11 years ...
Answers
1 11 years ago; 2 11,600 people; 3 $4.55 billion; 4 Business backgrounds; 5 It does not have shops; 6 It is not successful
there.
STARTING AN EBUSINESS AUDIOSCRIPT
Listen to a small eBusiness owner talking about how he set up his business.
Optional exercise Listen and match the beginnings and ends of the sentences. (Answers below)
Anthony started making wooden toys as a hobby.
He couldn’t make the toys quickly enough customised toys.
His son suggested that he sold the toys online.
Anthony decided to make the name tree2toy.com.
Anthony’s sister suggested to sell them in the shops.
I’d been making wooden toys for my family and friends for quite some time. It was just a hobby at first, but then
it started to take over my life. So many people were asking me to make specific things, like a doll’s house for a
birthday present, that I began to wonder if I could make a living out of it. I approached some shops and
department stores, but they weren’t interested in stocking my toys unless I could guarantee a regular supply,
and I just couldn’t produce them quickly enough.
I think it was my son who first suggested I set up an internet shop. I hadn’t a clue how to go about it, so I
started by looking at existing sites selling handmade toys. There were some great sites by people doing a
similar thing to me. I wondered if there was something not being provided that I could do, a niche market I could
develop. I thought about what people usually asked me to make and I realised that a lot of people wanted a
customised toy. They asked for their child’s name painted on it, or wanted it painted particular colours. I hadn’t
seen anyone offering this kind of service.
The next step was to think of a name for my business. By then I had read quite a bit of advice about setting up
internet companies, and I knew I would have to register a domain name. I got all my family involved, trying to
think up a name that would be easy to remember. Every time we thought of a good one I searched for it on the
internet and sure enough, someone had already got it. I was getting quite frustrated when my sister suggested
tree2toy.com. I checked and to my amazement it hadn’t been registered. I tried several searches on the
internet – after all I didn’t want to discover that another company had the same name – they could take legal
action against me. Then I registered the domain name and I was ready to start designing my website.
Answers:
Anthony started making wooden toys as a hobby.
He couldn’t make the toys quickly enough to sell them in the shops.
His son suggested that he sold the toys online.
Anthony decided to make customised toys.
Anthony’s sister suggested the name tree2toy.com.
EECONOMY AUDIOSCRIPT
Listen to an extract from a lecture about the characteristics of successful ecommerce businesses.
Optional exercise
According to the lecturer which products are suitable (S) or unsuitable (U) for online selling.
books laptops
CDs perfume
clothes pornography
DVDs software
fresh food supermarket groceries
jewellery
(Answers below)
I’d like to look at a vital aspect of ecommerce, and that is the nature of the product or service. There are
certain products and services that are very suitable for selling online, and others that simply don’t work.
Suitable products generally have a high valuetoweight ratio. Items such as CDs and DVDs are obvious
examples. Books, although heavier and so more expensive to post, still have a high enough valuetoweight
ratio, as the success of Amazon, which started off selling only books, shows. Laptop computers are another
good product for selling online.
Digital products, such as software, films and music, can be sold in a purely virtual environment. The goods are
paid for by online transactions, and then downloaded onto the buyer’s computer. There are no postage or
delivery costs, so prices can be kept low.
Many successful virtual companies provide digital services, such as financial transactions, in the case of Paypal,
or means of communication, as Skype does. The key to success here is providing an easytouse, reliable
service. Do this and you can easily become the market leader, as Skype has proved.
Products which are potentially embarrassing to buy also do well in the virtual environment. Some of the most
profitable ecommerce companies are those selling pornography, and other sexrelated products or services.
For a similar reason, online gambling is highly popular.
Products which are usually considered unsuitable for selling online include those that have a taste or smell
component. Food, especially fresh food, falls into this category, along with perfume. Clothes and other items
that need to be tried on such as jewellery are generally not suited to virtual retailing, and, of course, items with a
low valuetoweight ratio.
There are exceptions, though. Online grocery shopping has really taken off, with most major supermarkets
offering the service. The inconvenience of not being able to see the food you are buying is outweighed by the
time saved and convenience of having the goods delivered. Typical users of online supermarkets include the
elderly, people who work long hours and those without their own transport.
Answers
books S DVDs S laptops S software S

CDs S fresh food U perfume U supermarket groceries S
clothes U jewellery U pornography S
EMOTIONAL INTELLIGENCE AUDIOSCRIPT
Listen to an extract from a lecture by a Professor at a Business School.
Optional exercise Listen and decide whether these statements are True or False: (Answers below)
1. It’s better to say “I’m unhappy” than “this situation is getting on my nerves”.
2. Thoughts and feelings are not the same thing and we express them differently.
3. If we feel angry because of somebody’s behaviour we should say “you are making me angry”.
4. We should always think about how other people might feel.
5. Our own feelings should be more important than the feelings of others.
6. It is important to think in a positive way.
7. We should not concern ourselves with making other people feel better.
8. If people don’t take you seriously, try talking to them and try to make them understand your feelings.
Now let’s take a look at some ways in which we can increase the levels of our own emotional intelligence so that
employers will be fighting over us! [laughter]
The first step is to label our own feelings rather than labelling situations or other people. We should say things
like “I feel angry” instead of “this is a ridiculous situation”.
Secondly, it is very important to know the difference between a thought and a feeling. In terms of language we
express thoughts by saying “I feel like” or “I feel as if” but for feelings we say “I feel” and then a feeling word , an
adjective happy, angry, frustrated .
Next and this is a crucial point we should take more responsibility for our feelings. Instead of saying “you are
making me jealous” we ought to say “I feel jealous”.
After this we need to learn how to use our feelings to help us make decisions. Ask yourselves “How will I feel if I
do this?” or “How will I feel if I don’t?”
Another important issue here is respect. We have to respect the feelings of others. We should ask ourselves
questions like “How will this person feel if I do this?”
And of course it isn’t enough to just respect the feelings of others. We have to show others that we care. We do
this through empathy and understanding. And we should accept people’s feelings. They are as just as valid as
our own.
Then we come to energy. We need to turn anger into energy and use it to take action productive action that it.
Finally, after getting used to understanding and analysing our emotions, we should practise getting a positive
value from them. Ask yourselves “How do I feel and what could help me feel better?” and don’t forget those
around you “how do you feel?” and “what would help you feel better?”
To sum up I am going to leave you with two pieces of advice.
Don’t criticize, advise, control or lecture others. Just listen with empathy and in a nonjudgemental way.
And what about people who invalidate you? Easy avoid them. And when it isn’t possible to avoid them
altogether, try to spend less time with them and don’t let them get to you.
Follow this advice and I am sure that you will soon increase your EQ level. You will feel happier and more
positive and hopefully this will rub off on those around you.
Answers
1T, 2T, 3F, 4T, 5F, 6T, 7F, 8F www.britishcouncil.org/professionals.htm
ENGINE DESIGN AUDIOSCRIPT
A scientific team is investigating whether technology is more important than skill in motor racing.
Listen to a racing driver give his opinion on what it takes to be a winning driver.
As a professional sportsman, I’m always interested in the latest developments in my field. So technology is very
important to me and I’m very interested in it. I’d be fascinated to know how the results of this research team’s
work could have practical applications – especially if it helps me win races!
I don’t believe that it’s only the best technology that wins races. It’s just not true. You can take somebody like
Michael Schumacher, and if he has a bad day he still loses, even though he’s driving the same car.
Of course, you also have to be in top condition, very, very fit. I train in the gym as much as an Olympic athlete
probably does! So, that’s another way in which even having the best car won’t necessarily help you win. If
you’re not in shape, you won’t be able to take four or five hours of the intense physical work it takes to drive a
Grand Prix.
So much depends on things like temperature, time of day, the weather, your own psychological condition, the
support you get from your team, even the fans on the stands.
The psychological aspect is crucial, very, very important. To be a top racing driver you have to have incredibly
good concentration, and be able to remain calm in a crisis. I get a boost from my team, and also when I see
fans with flags on the stands.
ENGINEERING PROJECTS AUDIOSCRIPT
Listen to this excerpt of a talk given by an electrical engineer visiting a sixth form college.
Optional activity:
1. Recently great advances have been made in motor technology.
2. Engineers are constantly looking for new ways to use existing models.
3. Engineers have more freedom for experimentation than in Faraday’s times.
4. The newest motors lose more heat than the traditional motors.
5. The newest motors are more compact than they used to be.
6. A new motor developed by Omron may replace motors currently used in
hydraulic systems.
These days engineers – rather than setting out to create new inventions – work on refining designs that already
exist. These refinements can be related to size, shape, increased power or more efficiency. And usually we are
talking about a combination of these refinements.
Let’s take the motor as an example. You are probably all familiar with the name Michael Faraday who invented
the electric motor in the 1820’s. Well, the first motor was a fairly simple device – and we have been improving
on its design and looking for new applications for it ever since its birth.
These days there are endless projects going on around the globe where engineers are trying to modify existing
motors in order to be able to use them in new contexts and in traditional contexts – but with better – more
efficient results.
In Faraday’s time engineers and scientists had a more or less free rein when it came to experimenting and
research. If they had enough money to carry out their plans then there was nothing to stop them. These days
engineers have to take into consideration all kinds of environmental issues. We are driven by different quests –
to conserve energy is one of the most important. Industry demands quality and efficiency but we must never
forget the environmental issues that lie behind every single engineering advance.
So – back to motors. What’s happening at the moment is very exciting. A new kind of motor has been
developed which uses internal permanent magnets embedded within the rotor. These magnets improve the
motors’ flux density and torque density. What does this mean? Well, for a start the motors use less energy –
considerable less than traditional motors. This is because there is less heat loss. A side effect of this is that the
machines using the new motors have increased precision. Size and speed are two further aspects. . The new
motors are a lot smaller and speed control is more efficient. This is especially important when we use the
motors in gearboxes or cranes for example.
Omron has just developed a motor with an internal magnet that is being applied to high power applications.
Things like huge industrial plants and building projects. There is already talk of using the new motors to replace
the ones currently used in hydraulic systems.
Yaskawa Electric is one of the world’s largest manufacturers of motors. They have developed a motor with a
power rating of 55KW and a rated speed of 1500rpm. This is much greater power than we have seen up till now.
So, motors are increasing in power and decreasing in size. In the world of engineering this is a notable
achievement.
Answer key:
1. Recently great advances have been made in motor technology. True
2. Engineers are constantly looking for new ways to use existing models. True
3. Engineers have more freedom for experimentation than in Faraday’s times. False
ENGINEERING PROJECTS AUDIOSCRIPT
4. The newest motors lose more heat than the traditional motors. False

5. The newest motors are more compact than they used to be. True
6. A new motor developed by Omron may replace motors currently used in True
hydraulic systems.
SPOTLIGHT ON ENGLAND AUDIOSCRIPT
What do a red cross, roses, three lions and Jerusalem have in common? Listen and find out.
Optional activity:
Sentence True or False?
1. The Saint George’s Cross can be seen in the Union Jack.
2. Saint George was a Christian martyr from the eleventh century.
3. Saint George’s day, on 23rd April, is a very special day for the majority of English
people.
4. Both the red rose and the white rose are symbols of England.
5. 'Jerusalem' is the official English national anthem.
Three Symbols, a Saint and a Song
One of England’s symbols that you will recognise from football shirts around the world is the Saint George’s
Cross: a red cross on a white background. This is the English flag and it is also incorporated into the Union
Jack; the flag of Great Britain. The design for the flag can be traced back to the eleventh century when the
English soldiers taking part in the Holy Crusades used to wear it into battle. They adopted the cross at the same
time as they adopted Saint George himself; a fourth century Christian martyr, to be the Patron saint of England.
Saint George’s day is England’s National day. It falls on April 24 th but is not celebrated extensively. It was not
until 1277 that the flag was officially declared the national flag of England.
Let’s move on to plants and flowers. While Wales has the daffodil and the leek, Scotland the thistle and
Northern Ireland the shamrock, England’s flower is of course the rose. Everybody talks about the English rose.
We are used to seeing the red rose as an insignia on the England national rugby team’s shirts and it is this red
rose that we usually associate with England. But the white rose is also linked to England and is used on
different occasions. When we sometimes refer to a certain type of woman as being “An English Rose” we are
talking about an unflawed complexion, fair skin and a faint blush of pink about the cheeks – the colours of the
roses that we find in gardens all over the nation.
Besides a cross and a rose, England also has a third symbol: Three Lions. Once again, the national football
team wears the three lions on the pitch and so does the English national cricket team of course.
And what about music? A national anthem? Well, England does not have an official anthem of its own but over
the years the hymn “Jerusalem” has become associated with the nation and has taken on the role of national
anthem. We hear it played at sporting events and even at Royal weddings or funerals. “Jerusalem” was
originally written in 1804 as a poem by William Blake and the music was composed later by Hubert Parry, in
1916. It might be fitting to end this talk with what has become England’s national hymn.
Jerusalem
And did those feet in ancient time
Walk upon England’s mountains green?
And was the holy Lamb of God
On England’s pleasant pastures seen?
And did the Countenance Divine
Shine forth upon our clouded hills?
And was Jerusalem builded here
Among these dark Satanic Mills?
Bring me my Bow of burning gold;
Bring me my Arrows of desire;
Bring me my Spear; O clouds unfold!
Bring me my Chariot of fire!
I will not cease from Mental Fight,
Nor shall my Sword sleep in my hand,
Till we have built Jerusalem
In England’s green & pleasant Land.
Answer key: 1 T, 2 F, 3 F, 4 T, 5 F

ENGLISH: THE GLOBAL LANGUAGE AUDIOSCRIPT
Listen to the controversial Linguistics expert Professor McKenzie giving a lecture on the future of the
English language.
Decide whether these statements are true or false according to Professor McKenzie. The answers are below
the audio script.
1. If you do not know English you can be at a disadvantage.

2. English will soon be spoken by everybody in the world.
3. By 2010 half the population of the world will speak English.
4. Competitors of the Eurovision Song Contest will never be unanimous in choosing to
sing in English.
5. Native English and Majority English will become the two predominant types of
English.
Professor McKenzie:
For many years now we have been referring to English as a global language .... as the language of
communication and technology. Everybody seems to be learning English and it isn’t uncommon to see English
being used as a means of communication between .... let’s see ... a German scientist .... and an Italian
politician. These days ... if you don’t know English, you are in danger of being excluded from what’s going on ...
in education, at work ... and especially in the world of technological advances.
Very soon English will be the second language of all the people in the world. This is happening while I am
speaking to you. We can’t be certain of how long the process will take but there is no doubt that it will happen ...
and my bet is that it will happen sooner rather than later.
First of all English will be an obligatory subject on every school curriculum throughout the world. By the year
2010 around two billion people ... that’s about a third of the World’s population ..... will speak English as their
second language. This isn’t my prediction by the way. This is what the experts say.
We can see evidence of these changes all the time. Let’s take the Eurovision Song Contest as an example.
Whatever we might think of the contest itself .... one thing that has changed recently is that now countries can
opt to sing in English. In the last festival fourteen of the twenty five competing countries asked for the rules to be
changed to allow them to sing in English. They argued that singing in their own language would put them at a
disadvantage. I suspect that in a few years time all twenty-five countries will be singing in English.
And what exactly does all of this mean for native speakers of English? Well, we are already in a minority. If the
calculations are correct, then in ten years time, majority speakers ... that is non native English speakers ... will
outnumber native English speakers by four to one. The two most important Englishes won’t be British English
and American English. They’ll be Native English and Majority English. So native English speakers will be
handicapped. We will be the only people in the world who speak just one language. Because ... let’s face it ...
there won’t be much of a reason for native English speakers to learn a second language. We ... and not the
Majority English speakers ... will be the disadvantaged.
As more and more people speak English it makes sense that they will become more competent. They will start
to control more of the English resources being produced and to have a say in what should or shouldn’t be
included in dictionaries and language books. This might seem far fetched but it is already starting to happen.
Let’s use Sweden as an example. Their music exports .... predominantly English ... account for more than thirty
per cent of its export income. This exported English is bound to have an effect on English in general. And this is
just one small example.
ENGLISH: THE GLOBAL LANGUAGE AUDIOSCRIPT
So ... all of you native English speakers out there ... get ready to throw away your phrase books ... whether
you’re planning to visit Eastern Europe or the Himalayas ... one thing you won’t have to worry about is the
language!
Answers:
1. If you do not know English you can be at a disadvantage. True

2. English will soon be spoken by everybody in the world. True
3. By 2010 half the population of the world will speak English. False
4. Competitors of the Eurovision Song Contest will never be unanimous in choosing to False
sing in English.
5. Native English and Majority English will become the two predominant types of True
English.
EXAM STRESS AUDIOSCRIPT
Listen to a conversation between 2 friends talking about overcoming pre-test nerves.
Optional activity:
While you listen, choose the correct option in bold in each of the following sentences.
1 Tim is worried about his French/ German speaking exam.

2 Tim is good/ bad at French.
3 Tim knows/doesn’t know what the exam consists of.
4 Emma tells Tim to ask his friends/family to help.
5 Tim is worried that he’ll speak too little/much in the exam.
6 Emma suggests downloading a French film/podcast.
7 Tim is not happy about the content/number of the photographs he’ll have to talk about.
8 Emma shows Tim how to compare and contrast two pictures/menus.
.
Emma: Hi Tim, are you ok?

Tim: Er, no. Not really. I’m in a bit of a state actually.
E: Why? What’s the matter?
T: I’ve got my French oral exam on Thursday and I’m really worried about it.
E: Why? You’re really good at French.
T: I don’t mind written exams but with orals ... I get nervous. How do you manage? You had your German oral
last week, didn’t you?
E: Yes. It was fine. I enjoyed it.
T: Enjoyed it?! Here I am trying to survive an oral exam and you are telling me that you actually enjoyed one!
E: Come and sit down. Let me give you some advice.
T: Thanks Emma - that would be great.
E: Ok, what exactly are you worried about? Your marks in French are usually good, aren’t they?
T: Yes. It’s one of my best subjects. I got 70% in the last exam.
E: And you know what the oral exam consists of, don’t you?
T: Well, not exactly. I think we have to compare and contrast two pictures and they ask us about our hobbies ...
the usual sort of thing.
E: Well, to start you ought to make sure you know what to expect. The more information you have, the better
you’ll feel. You get nervous when you don’t know what to expect.
T: That’s true.
E: So find out! Find out exactly what every stage of the exam consists of.
T: How can I do that?
E: Well, you should ask the teacher to explain exactly what happens. Ask her if you can do a mock oral in class.
T: A mock oral?
E: Yes, a practice. A trial run.
T: That’s a good idea. I hadn’t thought of that. What if she says no?
E: I’m sure she won’t. But if she does, you should organise a mock oral with some friends. Two of you can
practise while another person listens and takes the role of the examiner.
T: Ok. That sounds like good advice.
E: What else is worrying you?

T: I keep imagining myself in the exam and being unable to say a word.
E: Have you ever been unable to say a word?
T: No. I usually manage.
E: Then you ought to remember that! You shouldn’t waste time worrying about something that can’t happen.
You know enough French to have a conversation and so you won’t freeze up. You ought to believe in yourself.
T: The trouble with a speaking exam is that you can’t really revise before it.
EXAM STRESS AUDIOSCRIPT
E: Yes, you can! Why don’t you read something in French, listen to some French music, watch a French film –
it’ll all help to get you into a French mood!
T: I hadn’t thought of that.
E: Listening to the radio is a good idea too.
T: French radio?
E: Yes: You can listen on the internet – or download a French podcast – find something that you are interested
in.
T: Good idea. I could listen to a film programme.
E: Yes. And did you say you have to compare and contrast two pictures?
T: Yes. The worst thing is that you have no idea what the pictures will show.
E: But you can practise.
T: How?
E: Just use any two pictures – and look for things that are the same and things that are different.
T: For example?
E: Well – look at this menu ... both of these pictures show sandwiches, but the first picture shows a ham
sandwich and the other one ....
T: ....shows a cheese sandwich – yes. I get the idea.
(both laugh)
Answer key:
1. French; 2. good; 3. doesn’t know; 4. friends; 5. much; 6. podcast; 7. content; 8. pictures
FACILITATION SKILLS AUDIOSCRIPT
Listen to a radio show discussion on the role of online moderators in distance learning.
Radio show presenter = P

Mark = M
P: … from the number of emails we get {fade-in} we know that a lot of our listeners are studying on-line.
So they’ll be interested to hear what our next guest has to say. Mark McRae, is a lecturer at Manchester
University whose specialist area is online moderation. Mark, what makes moderators different from teachers in
a classroom?
M: Hi June. Erm .. I think the first point is that, online or not, the most important thing is well-designed
learning goals and objectives – the use of technology is secondary to getting the learning goals right.
But, having said that, there obviously are differences between online and face to face learning. Just as an
example, people often like classroom teachers who make them laugh, but trying to be funny in computer
conferencing is a dangerous business and often not very successful.
P: Why is that?
M: Mainly because, when you’re just reading text – you can’t hear the person’s tone of voice or see their
face – it’s much easier to misunderstand.
P: This whole thing about communicating only through text on a computer screen. Don’t you find that
impossible?
M: It’s not impossible – it’s just different. Online communication can either be synchronous, when all the
people in the ‘class’ are online at the same time, or asynchronous, where they aren’t and people can post in
their own time, and the moderator’s role is different for each of those situations. Like teachers, moderators will
praise people or point out to people where they may be going wrong, although they may do it privately, away
from the main forum. What they won’t do, and will discourage others from doing is lecturing. Very long posts,
even if they’re interesting and well-argued, don’t usually get a good response. It’s very difficult to do that online.
P: What if people argue? Does that happen?
M: It does. As I said, it’s much easier to have misunderstandings when communication is all text-based
and people will, occasionally, flame each other ..
P: Flame?
M: Sorry. Flaming is what happens when one person ‘attacks’ another person online. It doesn’t happen
very often and …
P: … and how do you deal with it?
M: Well, it’s up to the moderator to set the rules for how people interact, the netiquette we call it, and if
someone breaks those rules the moderator will talk to him or her privately and remind them of how we should
deal with each other. It’s the same with lurkers who aren't participating actively - the moderator may decide to
talk to them privately and check they’re OK.
P: As you would in a classroom.
M: Exactly. In fact, the aim of moderators is to make the technology transparent – so people don’t notice
it’s there. It’s very different from the traditional classroom but there’s no reason why it shouldn’t be just as
effective – even more so for some people.
FAIRTRADE AUDIOSCRIPT
Listen to these interviews with people outside a supermarket, being asked about what they have bought.
Optional exercise: Decide if these sentences are true or false.
In interview 1...
1. The person thinks fair trade is a brand.
2. The person would not consider buying fair trade.
3. The person takes price into consideration.
In interview 2...
4. The person has bought junk food.
5. The person thinks “organic” and “fair trade” are the same thing.
In interview 3
6. The person thinks fair trade is only for food products.
7. The person tried to buy fair trade clothes, but found none available.
8. The person worries about the quality of the clothing bought.
In interview 4
9. The person has got bad teeth.
10.The person doesn’t care how the chocolate is produced.
Interview 1
Q: Hi! Good morning!
A: Morning!
Q: I’m doing some market research about fair trade. I’d like to ask you a few questions about your shopping, if
that’s ok...
A: Sure...
Q: OK...so, first, can I ask what you’ve got in your bag?
A: Just doing the week’s shopping – some fruit and veg, a few tins of beans, loaf of bread and a pint of milk. Tea
bags and some coffee.
Q: Is the coffee fair trade?
A: What?
Q: Fair trade?
A: No, it’s Nescafe. What’s fair trade?
Q: It’s a range of goods that are produced making sure that people in Africa or South America are paid fairly for
their work and produce.
A: Sounds alright. Never seen it though.
Q: It’s more expensive than ordinary coffee.
A: Oh well, then. This stuff’s already expensive. Not sure I could afford that...
Interview 2
Q: Can I ask what you’ve got in your bag?
A: Fruit and nuts, snacks.
Q: All good healthy stuff then?
A: Yep, dried apricots, raisins, cashew nuts, and some pistachios. All organic, all fair trade.
Q: Do you always buy fair trade?
A: Whenever possible, yeah.
Interview 3
A: A new top and a pair of jeans. I’ve been clothes shopping.
Q: Are they fair trade?
FAIRTRADE AUDIOSCRIPT
A: What?
Q: Fair trade?
A: I thought that was just for coffee and stuff...
Q: No, there are also fair trade clothes.
A: I don’t know about that. Let’s have a look. Ok...well, the jeans were made in Bulgaria, and the top in China.
Q: Do you know if the people who made them were paid fairly for their work?
A: No, I guess I don’t. They were very cheap...I’m not so sure now. Where can you buy fair trade clothes?
Q: A lot of shops carry fair trade lines. You have to check the labels carefully!
A: Next time, I will do...
Interview 4
A: The week’s shopping....
Q: You’ve got lots of chocolate in there!
A: Yeah...well, got a sweet tooth, haven’t I?
Q: Is it fair trade chocolate?
A: Yes, of course it is. I always buy fair trade stuff, whenever I can.
ANSWERS: 1T, 2F, 3T, 4F, 5F, 6T, 7F, 8F, 9F, 10F
FASHION INDUSTRY AUDIOSCRIPT
Listen to an interview with a male top model who is talking about his career. To see how much you can
understand, try the following listening activity.
While you listen to the male model talking, put the events below into the order in which they happened.
Event Order
He meets his wife.
He does catwalk modelling.
He sets up a model agency.
He models for catalogues.
He stops doing show seasons.
He appears in fashion magazines.
Trisha Well. Glyn you’re been called the first male supermodel. Would you agree with that?
Glyn Not really Trisha, to be honest, I think having a famous designer as a wife helps up my profile, and
there are one or two other male models who are household names.
Trisha Was that how you got into the fashion world? I mean through your wife’s contacts.
Glyn Yes and no. I was working as a catwalk model when I met Regina here in Milan - she was showing
her latest collection - and I had already done bits and bobs of catalogue stuff, but it wasn’t until we
got it together that I started appearing in fashion magazines like Vogue and Vanity Fair.
Trisha So it has helped then?
Glyn Definitely. There are so many guys out there, which makes it pretty competitive. Before Regina, I
really had to work at it – I was constantly sending out portfolios to agencies and doing auditions.
Trisha And now?
Glyn It’s a lot different. I can pick and choose more or less.
Trisha So, if you don’t like the look of a new collection then you pass.
Glyn No, it’s not like that. I think a professional can model anything – whatever the colour, pattern or cut.
It’s the type of work that decides it for me.
Trisha What do you mean?
Glyn I don’t do show seasons anymore. I’ve been sticking almost exclusively to print work.
Trisha And I hear you are planning a career change?
Glyn Yes, yes it’s true. Regina and I are setting up our own agency so if you fancy a job as a scout,
Trisha, just let me know.
Trisha It’s a competitive business
Glyn Yes, we know. But we’re going to be a bit different in terms of what type of model we’re looking for.
Trisha In what way?
Glyn We’re trying to get away from the stereotypical physical characteristics – you know the men have to
be between six foot and six two, jacket size 40-42, the women over five-ten and very slim or even
skinny – that type of stuff.
Trisha Sounds great, but can shorter models really make it in … (fade out)
FASHION INDUSTRY AUDIOSCRIPT
Answer:
Event
He models for catalogues.
He does catwalk modelling.
He meets his wife.
He appears in fashion magazines.
He stops doing show seasons.
He sets up a model agency.
FILM FESTIVALS AUDIOSCRIPT
Valentina: Well, it’s having a tremendously positive effect on short films!
Radio journalist: In what way?
Valentina: It means that now more films are being made – and it’s incredible how good the quality of a lot of
them is. People are beginning to be interested in short films again. There are several festivals of short film
across the world, some directors are now insisting that short films are shown with their films on major cinema
releases, and more tv channels are showing short films. Short films are currently the most exciting form of film
production!
Radio journalist: Valentina, thank you, and good luck with the next festival!
Answer key:
Topic Mentioned?
1. Specialised film festivals yes
2. Short films yes
3. Black and white films
4. Special effects yes
5. Famous actors yes
6. Steven Speilberg
7. Good scripts Yes
8. Huge budgets Yes
9. Computer animation
10. Cartoons
11. Digital video Yes
12. Set designers
FILM FESTIVALS AUDIOSCRIPT
Listen to a radio interviewer speaking to a film festival organiser.
Optional activity:
While you listen, tick the topics that are mentioned.
Topic Mentioned?
1. Specialised film festivals
2. Short films
3. Black and white films
4. Special effects
5. Famous actors
6. Steven Speilberg
7. Good scripts
8. Huge budgets
9. Computer animation
10. Cartoons
11. Digital video
12. Set designers
Radio journalist: It seems that almost every city now has its own film festival. This is a good thing – it means
more people are watching films, and creates more opportunities for new and young directors, actors and film-
makers. But how can you make your festival different to all the others? One of the answers, it seems, is to
specialise…
Valentina: There are hundreds of film festivals all over the world now. In Italy, where I live and work, there are
at least 20. We decided to make ours different – shorter!
Radio journalist: This is Valentina Ricciardi. She is the curator of a festival of short films in Italy. Valentina, why
short films?
Valentina: Well, there are lots of reasons. Firstly, I think that short films are a very undervalued form.
Radio journalist: How do you mean?
Valentina: Well, a short film isn’t just a normal film – but shorter…
Radio journalist: How is it different?
Valentina: Well, so many big films now have so many special effects and famous actors, that they often don’t
have a story! We’re not interested in special effects or leading “A-list” actors. None of that matters in a short
film. A short film is a real test of having a great script. Of being able to tell a good story in a few images.
Radio journalist: It goes back to what film is really about…
Valentina: Exactly! Added to that, it’s so expensive to make a film now. First time directors can’t hope to make
a full-length feature film. Short films are great places for new directors to practice their skills. You don’t need a
huge budget to make a short film – just a huge imagination!
Radio journalist: So money is also a factor?
Valentina: Of course. The big film festivals in Cannes and Venice cost a fortune to put on. Many short films are
now made using high quality digital video. This means they can be stored on DVD, so we don’t have to
transport large, heavy reels of film.
Radio journalist: How is all this affecting the short film industry?
FINANCIAL FORECASTING AUDIOSCRIPT
Listen to two MBA students discussing that morning's lecture on types of financial forecasting and
their uses.
Optional exercise Listen to the conversation and match the halves of the sentence to summarise the
points made.
1 Financial forecasting can be categorised A caused by a change in a particular variable.
2 Businesses use qualitative forecasting to B into three main types.
3 Managers are sometimes reluctant to C of a business over a period of time.
4 A time series monitors a particular strand D share estimates that are extreme.
5 Time series forecasts are useful E supplement their quantitative forecasting.
6 Causal forecasts examine changes that are F when variables are constant.
A: Hi Barbara, did you go to the lecture this morning – about financial forecasting?
B: Hi Alan. Yes, I’ve just come from there.
A: Oh great. Do you think you could tell me what I missed? Over a coffee?
B: Sure. Let’s sit here. I’ll just get my notes out.
A: Thanks Barbara. You don’t mind, do you?
B: Not at all – it will help me to remember too. Ok. Let’s see – yes. Financial forecasting. The types.
A: There are three types, aren’t there?
B: Yes. The qualitative – that’s sometimes called the judgemental forecast, the time series forecast and the
causal forecast. I’ll tell you about each one in turn.
A: You took a lot of notes, didn’t you?
B: Yes. I always do. Anyway, let’s get started. Qualitative forecasting. Years ago businesses used to rely heavily
on quantitative forecasting but recently that’s changed. These days companies make decisions based on
forecasts that depend on somebody’s judgement or experience.
A: But they do use statistics too, don’t they?
B: Yes. Afterwards. To supplement the findings. The main problem with this type of forecasting is that managers
don’t like to share their views when their views are extreme.
A: What do you mean?
B: Well, if a manager sees future sales as being unusually low or unusually high he tends to moderate his
estimates. Especially when there are a group of managers all giving their forecasts – and when the rest of the
group’s estimates are less extreme.
A: Yes. That makes sense.
B: Let’s move on to the time series forecasts.
A: That’s the second type, isn’t it?
FINANCIAL FORECASTING AUDIOSCRIPT
B: Yes. A time series is the monitoring of a particular strand of a business over a period of time.
A: I’m not sure I understand.
B: Well, for example when one employee’s annual salary is tracked over the last ten years and a prediction is
made from that. Time series forecasts are useful when variables are more constant. When there are changes
but when the changes are regular – or seasonal. Do you know what I mean?
B: Yes. Thanks. And the third type of forecasting was “causal forecasting” wasn’t it?
A: Yes, that’s right. In a time series forecast the analyst doesn’t identify the specific factors that cause the
movement of a variable over time. He isn’t really interested in the reasons – or the causes. But, when he uses a
causal forecast that is exactly what he does.
B: So causal forecasts analyse the causes that bring about changes in a variable?
A: Yes! Ideally causal forecasts are used when the causal variables are easy to predict. Imagine a company
sells baby clothes. And imagine they want to make a ten year sales forecast. They need to have an idea of how
many babies will be born over the next ten years. This information can be forecast quite accurately in the UK.
Censuses are regular and accurate and, more importantly, the causes of variables are reasonably easy to
identify.
A: Ok. I’m with you.
B: Why don’t you explain the three types of forecasting to me now – just to check you’ve understood.
A: Like a test?
B: Yeah … come on …
_______________________________________________________________________________________
Answers: 1 B, 2 E, 3 D, 4 C, 5 F, 6 A
FINANCIAL MANAGEMENT AUDIOSCRIPT
A radio interview with Richard Manors, a chief financial officer,
Optional exercise Listen and decide if the following statements are True or False.
1. Richard used to measure business performance mainly by using profit indicators.
2. He learnt about cash flow return on investment on the business course.
3. Richard says that the course taught him that it is important to reduce production costs.
4. North London Concrete’s bonus system depends on improving cash flow.
5. Richard’s first target was to reduce payables.
6. Richard discovered that the average collection period was 35 days.
7. The sales department had to try to sell to customers who paid on time.
8. Only the finance department were able to meet Richard’s first target.
Presenter: Now to continue our look at executive education, and its role in financial management, we have
with us today Richard Manors, Chief financial officer of North London Concrete. Richard, you went on a
financial management course a couple of years ago. What effect has that had on your approach to
management of the company?
Richard: It completely changed the way I looked at measuring business performance. Before I went on
the course I, like many people in finance, saw profit indicators as the most important measures of performance.
The course opened my eyes to a different way of looking at a company’s financial health, by looking at cash
flow return on investment.
Presenter: How does that work in practice?
Richard: You have to look at how the company’s cash is deployed. If you don’t know the cost of a product,
you’re not really in control of your company. And you need to know what’s happening to cash flow in the
company. When you’ve analysed all this you can take action to improve performance. At North London
Concrete we launched a whole new integrated management system aimed at improving cash flow. We decided
to tie the company’s bonus system, which all our fulltime employees are entitled to, to freeing up cash flow.
When we analysed company cash flow, we discovered that a lot of our cash was tied up in outstanding
receivables, so the first target I set was to reduce receivables collection. We decided that the average collection
period was way too long, and set a goal of reducing it to 35 days. To achieve this both the finance and sales
departments had to work towards the goal, finance working on collections and the sales department targeting
customers who paid on time. When they reached the goal, both teams got their bonuses. Now we have less
company cash tied up in receivables and payables, and the company’s cash flow situation is much healthier.
Presenter: So you would say that attending that course has had a very positive effect on both you and your
company.
Richard: Yes, I feel that I’m really in the driver’s seat now. I know how the company is doing and can see
how to improve performance (fade out).
Answers: 1 T, 2 T, 3 F, 4 T, 5 F, 6 F, 7 T, 8 F
FINDING INFORMATION AUDIOSCRIPT
Listen to this extract from a phonein radio show about finding information on the Internet.
Optional exercise: Decide whether these statements are TRUE or FALSE according to the recording
1. All search engines follow the same rules
2. Google is considered one the best search tools
3. Yahoo has more categories than Google
4. There are surprisingly few online dictionaries
5. Nowadays most libraries are online
6. Google has more than a billion pictures
7. Kidsclick was designed by school teachers
8. Intute was set up by American universities
I: With us today on the click.on.line phonein is Jason Hadlington, an expert in looking for information on the internet. Welcome
to the show Jason.
J: Thanks. It’s good to be here.
I: In the modern world, where time is important and information is everything, the internet can be a fantastic tool. But it can give
us lot of headaches if we don’t know where to look. So, Jason, what’s the secret to effective searching on the net?
J: Well, there are a number of things to bear in mind. There are lots of different ways of looking for info. Unfortunately each
search engine – or search tool has been developed by different groups of people and so each one has its own way of
looking, its own rules. The first step is familiarising yourself with those rules, or as many as you can at any rate.
I: We have our first caller on the line. Brian? Brian Pringle. Do you have a question for Jason?
Brian: Yes. Hello Jason. Which are the best search tools if I want to do a search with keywords?
J: Google is the most popular, but Yahoo and MSN are not far behind.
B: And for a factual answer to a specific question?
J: Ask.com is good for that. But you have to phrase your question well. That’s the trick. Brainboost and factbites seem to work
quite well too.
I: Thank you Brian. We have another caller on the line – Katie, Katie Moore. What’s your question Katie?
K: Hello. Yes, I’d like to ask Jason about general topics – sport or travelling – where is the best place to find information?
J: Well some of the search engines have categories. Yahoo provides fourteen main categories, Google has got sixteen. So you
can go directly to the category that you need and take it from there.
K: And if I don’t know how to spell the key word?
J: (laughing) Easy! There are lots of good online dictionaries such as dictionary.com or thefreedictionary.com. If you are not
very good at spelling it’s probably a good idea to save a dictionary as one of your favourites.
I: Thank you Katie. Jason, what if somebody prefers a more traditional way of finding information – like using a library for
instance
J: No problem. These days most libraries are online. The world wide web virtual library provides easy access to these sites –
these virtual libraries – as they are known.
I: Virtual libraries eh? I like it. We have another caller on the line – Martin – from Brighton. Hello Martin, what’s your question?
M: Hello. I’d like to ask Jason about pictures. Images. Which are the best sites for finding images?
FINDING INFORMATION AUDIOSCRIPT
J: Good question Martin. Once again, Google is a good resource with over a billion images. Yahoo has more over a billion and
a half!
M: And videos?
J: Who hasn’t heard of youtube? But you’ll find similar sites if you do a Google search and new sites are opening every week,
every day!
I: Thank you martin. Jason – what about parents who are concerned about their kids accessing sensitive websites? Have you
got any advice for them?
J: Yes. This is a real worry for some parents. Kidsclick is a search tool for kids. It was designed by librarians.
I: Kidsclick?
J: Yes, kidsclick – and yahooligans. Yahooligans is designed especially for kids aged between seven and twelve.
I: Ok, and I think we’ve got time for one last question. Barbara, from Leeds.
B: Hello. I’d like to ask about current affairs. Which sites are the most reliable?
J: Well, my favourite is the BBC – bbc.co.uk. But every media organisation has a presence on the internet. It’s just a mater of
finding your favourite and then maybe bookmarking it so that you can get to it quickly.
B: Oh and I’m a university student. Could you recommend any search engines that I might find useful for my studies?
J: Yes. Most of the British universities have set up their own site at www.intute.ac.uk
I: Intute?
J: Yes, intute. It’s a great site. With resources for education and research and more than one hundred thousand records.
The site also has a virtual learning centre … just write vts before the intute – so www.vts.intute.ac.uk. It’s really very
interesting
I: Thank you Jason. I’m afraid that’s all we have time for now. Next week on …
ANSWERS: 1 F, 2 T,3 T, 4 F, 5 T, 6 T, 7 F, 8 F
WORKSKILLS: FLEXIBILITY AUDIOSCRIPT
You are going to listen to part of a radio programme. On last week’s programme the guest gave a
lecture on flexibility in the workplace. This week he is back in the studio answering questions from
listeners.
Optional activity:
1 It is difficult to implement flexibility in the workplace.
2 It is a good idea to try out flexible practices for a short time to see if they work.
3 All employees in a workplace should be offered the same flexible working conditions.
4 A lot of managers are afraid that flexibility will cause productivity to decrease.
5 Flexibility usually causes productivity to increase.
6 No workers will abuse flexibility in a workplace.
7 For flexibility to be effective there has to be trust.
8 Setting up flexibility in the workplace involves no extra work for the employer.
Host: First of all, welcome back to the studio Michael. Lots of our listeners have written in after last week’s
lecture on flexibility in the workplace. You certainly sparked a lot of interest.
M: Thanks. It’s good to be back.
H: So, are you ready to answer some of our listener’s questions about flexibility?
M: Yes, fire away!
H: Ok, our first question is from the manager of a small company in Norwich. He wants to know how he should
go about implementing flexible work practices into his company. He doesn’t know where to begin.
M: Well, implementing flexibility isn’t difficult. First take a bit of time to plan your approach. Understand your
options and hold a meeting with your staff with an open mind. They might have something useful to say. Then
experiment. Try something for a limited period of time and see how it goes. If things don’t work out, try
something else.
H: Ok. We had an email form an employer who is worried because he thinks flexibility could work for some
members of his staff but not for others. And he’s afraid of treating people differently. What should he do?
M: Be flexible! Every job is different so the employer has to sit down with each employee and customise a
flexible solution. He shouldn’t be afraid of treating people differently as long as he treats them fairly. And being
fair means looking at each situation and working out what’s best.
H: Ok, let’s move on to a question from Sue, in Manchester. She’s afraid that flexibility will have a negative
effect on productivity. What do you say to that?
M: A common concern, yes. But the experience of most managers is that flexibility actually increases
productivity. This is because the energy levels and commitment of workers in a flexible environment are usually
higher. If she is worried she could consider doing her own short-term evaluation on the impact of introducing
flexibility. She might have a pleasant surprise!
H: Here’s a letter from Simon, a manager in York. He says “flexibility is all well and good in theory but I’m afraid
that if I introduce it into our company some workers might abuse it”.
M: That’s the question that most managers ask me (laughing). There are always people who will take advantage
and there is no reason why this shouldn’t be the case with flexibility. But it shouldn’t be a reason not to
WORKSKILLS: FLEXIBILITY AUDIOSCRIPT
implement flexibility. He can minimise the risk of abuse by making sure that everybody is clear about the
company’s commitment to flexibility and by pointing out the importance of mutuality. And, of course, by regularly
reviewing the system to make sure it’s working. The basis of any flexible working agreement is trust. And trust is
something that has to be nurtured.
H: Ok, one last question. I don’t have a name. “Will introducing flexible practices in the workplace mean more
work for me?” I guess that’s from another manager.
M: A good question. At first yes, you might have to invest time in setting up communication systems, especially
when we are talking about job-sharing or employees working different timetables. But, I’d say that the benefits
gained from increased productivity – not to mention the retention of experienced employees outweighs the initial
work.
H: Thank you Michael. I’m afraid that’s all we’ve got time for. We’ll be back at the same time…
Answer key: 1F; 2T; 3F; 4T; 5T; 6F; 7T; 8F.
FOMENTING INNOVATION AUDIOSCRIPT
Listen to an interview that forms part of a radio series entitled Fomenting Innovation where a Google
employee talks about her working environment.
Optional activity:
While you listen, complete the sentences with the best choice.
1. Google came into existence… 4. People criticise Google for…

a. twenty years ago a. spending so much money on its
b. in 1998 buildings
c. because of a suggestion in a magazine b. giving its employees tough deadlines
d. when new technology made it possible c. giving its employees too much time off
d. not being a serious company
2. Its new headquarters in Zurich have… 5. Kate likes waking up in the morning because…
a. aquariums for cold water fish a. she can lie in before going to work
b. a revolving restaurant b. she chats with people on her way to
c. specially designed meeting rooms work
d. 5-star hotel rooms c. she has a lot of respect for the people
she works with
d. the company pays her so well
3. Kate says that what she likes best about the
building is that… 6. Google Suggest…
a. there are places where you can sit a. was designed by a competitor to
quietly Google
b. you can have a massage there b. translates text from one language to
c. you can take the slide down to the another
restaurant c. was a project that Kate worked on in
d. meetings are held in igloos Google
d. makes suggestions about the topic you
are searching for
P = Radio presenter; K = Kate Southerly
I: It’s hard to believe, sometimes, that Google has been with us for only a decade. In a mere ten years it’s
become a byword for innovation and top of the list of the hundred best places to work, according to Fortune
Magazine. So, in today’s programme we’re going to talk to Kate Southerly, an engineer who works at Google’s
new headquarters in Zurich – a pretty special building that was designed for - and partly by - the 300 people
who work there.
Hi, Kate, welcome to the programme.
K: Thanks, Dave, for inviting me.
P: I’ve seen some photos taken inside your offices in Zurich and I must say, it looks a pretty amazing place:
slides taking you down to the restaurant, Swiss chalets and igloos for meetings, fireman poles connecting
different floors and a chill-out aquarium with massage chairs. So, really, what’s it like to work there?
K: Well you’re right, it is pretty cool. Maybe going down a slide isn’t the most dignified way to enter a restaurant
but it’s a lot of fun.
P: But tell me, why has Google spent so much money on what, after all, is just an office, a place to work in, not
a 5-star hotel.
FOMENTING INNOVATION AUDIOSCRIPT
K: I think the idea is to bring out the best in you, that everybody can find their own space, a place to be creative
in. My favourite thing about the building is that it’s full of mini environments. If you feel that you really need to get
away and go and sit quiet somewhere to think something through, there’s all sorts of little areas where you can
do that.
P: Some of Google’s detractors say that the offices are designed to be such great places to spend time in
because its employees never leave them – they work such long hours and have such stressing deadlines.
K: Well, yeah, there might be some truth in that! But seriously, I really value the company of the people I work
with and pretty well always look forward to going to work in the morning. I wake up knowing that at some point in
the day I’m going to get into a great conversation with someone and, chances are, get to know someone who’s
far smarter than me!
P: I’d like to know what you think of Google’s Innovation Time Off scheme: where you engineers can spend 20%
of your time working on your own projects.
K: Well, I think the results speak for themselves. Loads of additions to Google have been created during Time
Off. My personal favourite is Google Suggest, and it’s something we all now take for granted, you know, that
when you type in a word in a Google search you automatically get suggestions of what you’re looking for. Well
that was originally someone’s personal project.
P: So I don’t suppose you’ll be in a hurry to move on.
K: No, I guess not. There’s a lot of competition to get into Google, people from all over the world applied to work
at the Zurich headquarters. So I plan to stay here for quite a bit longer and make the most of it.
Answer key: 1.b; 2.c; 3.a; 4.b; 5.c; 6. d.
FOOTBALL MANAGEMENT AUDIOSCRIPT
Listen to an interview with Paul, who is training to be a football manager.
Optional exercise Listen to the interview and choose the correct answer. (Answers below)
1. What does Paul say about his football career?
a. He played for a lot of different clubs.
b. He played for Manchester United.
c. He stopped playing when he was 16.
2. What does Paul think about a lot of football managers?
a. They usually encourage players to become coaches.
b. They’re not very good at management.
c. They’re not very good at football.
3. When does he have to attend the course?
a. Once a week for a year.
b. Mainly in the summer.
c. Full time for a year.
Interviewer: Paul, can you tell me how you got interested in being a football manager?
Paul: Yes, well I started out as a professional footballer. I played for quite a few clubs in the lower
leagues, and I even had a trial at Manchester United, although nothing came of it. In my last club, the manager
encouraged me to do some coaching, which I really enjoyed. And that’s when I thought maybe I could make it
as a manager.
Interviewer: So what happened next?
Paul: I started working for my coaching licence, and then I heard about a certificate in football
management, and applied for a place on the course.
Interviewer: I’ve always thought that most managers just learn on the job. Were you not tempted to just give
it a go anyway?
Paul: Not really. I’ve seen so many managers come and go and a lot of them, to be honest, weren’t
really that good at their job. And I’m your typical footballer – I left school at 16 so I haven’t had that much of an
education. I didn’t feel confident that I could deal with things like finance and negotiating with people.
Interviewer: And is that the kind of thing you learn on this course?
Paul: Yes, it really covers everything you need to know: leadership skills, talking to the media,
handling pressure, public speaking. I’ve got a lot more confidence and am really looking forward to my first
managerial job.
Interviewer: How does the course work in practice? I believe you’re working as well as studying.
Paul: That’s right. After I got my coaching licence I got a job as a coach with a second division team.
It’s no problem combining work with studying, though. In fact you need to be playing or working in football to get
on the course. It fits in well because most of the course takes place during two summer schools, one at the
beginning and one at the end of the course. There are a few workshops during the year, which we fit around our
schedules. So really I’m learning on the job – I can put into practice what I’ve learnt.
Interviewer: And finally, would you recommend this route into football management?
Paul: Yes, most definitely. I think all managers, even existing ones, should do the course.
Answers: 1 a, 2 b, 3 b
THE FUTURE OF EUROPE AUDIOSCRIPT
Listen to an interviewer asking two university students, Pete and Jacqui, what they think about the
European Union.
Optional activity:
While you listen, decide if the following sentences are true or false.

1. The EU has paid for a lot of urban regeneration in Liverpool.
2. Pete thinks that the EU has helped Liverpool.
3. Pete studied the European Constitution at University.
4. Pete thinks the Constitution will change life in Europe.
5. Pete thinks that the EU hasn’t helped Liverpool.
6. Jacqui isn’t interested in the Constitution at all.
7. Jacqui wants Europe to be successful.
8. Jacqui thinks that the Constitution could be useful for Europe.
Presenter: Welcome to Liverpool in the northwest of England and this week’s ‘Youth in Europe’ discussion
coming from John Moors University in the heart of the city. Liverpool grew wealthy thanks to imperial commerce,
with the end of the British Empire in the post war years the city entered a long period of economic decline.
Recently the city has started to grow again economically. Last year Liverpool was chosen to be the European
Capital of Culture in 2008. I’m Liz Hope and I’ll be finding out what young people in Liverpool think of the
European Union and the European Constitution. Pete, do you think the EU has helped Liverpool?
Pete: I think so. A lot of the developments in the city have been paid for from EU urban regeneration funds.
Albert Dock, the original port area, has been re-developed, there’s the National Maritime Museum, the Tate Art
Gallery and the Beatles Museum, that’s my favourite, anyway they’re all there and a lot of Liverpudlians and
visitors from outside the city go there, it’s great ..... before there was just nothing there …
Presenter: Ok, so you think the EU has been good to Liverpool ..
Pete: Yeah, I’d say so ….
Presenter: What about the European Constitution?
Pete: Well, to be honest I don’t know much about it, I know last year they voted against it in France and Belgium
– was it Belgium ...?
Presenter: the Netherlands ...
Pete: Yes, that’s it, the Netherlands. Well, what does it change anyway, the Constitution? I mean we’re in the
EU now aren’t we, I can’t see it making much difference to things ...
Presenter: OK, thanks Pete. Jacqui what does the EU mean to you?
Jacqui: Well not a lot really .. Like Pete says I like going to the Albert Dock and the Year of Culture should be
good for the city and fun too, I hope ..
Presenter: And the Constitution?
THE FUTURE OF EUROPE AUDIOSCRIPT
Jacqui: To be honest it means nothing to me at all. I know absolutely nothing about it. How are you supposed to
find out about it? How can it affect my life here? I just want to get a job when I finish my course next year.
Presenter: So you’re not interested in what Europe’s going to be like in the future?
Jacqui: A bit, I suppose. If it’s successful I guess that might make it easier to get a job – what do we need a
constitution for? I mean the whole EU is working now without one isn’t it?
Answer:

1. The EU has paid for a lot of urban regeneration in Liverpool. True
2. Pete thinks that the EU has helped Liverpool. True
3. Pete studied the European Constitution at University. False
4. Pete thinks the Constitution will change life in Europe. False
5. Pete thinks that the EU hasn’t helped Liverpool. False
6. Jacqui isn’t interested in the Constitution at all. True
7. Jacqui wants Europe to be successful. True
8. Jacqui thinks that the Constitution could be useful for Europe. False
FUTURE FUEL SOURCES AUDIOSCRIPT
Listen to an energy expert, Sue Booth, talking about how to use renewable energy sources in the home.
Optional activity:
1. Sue says householders can do little to reduce their energy bills.
2. Sue says that a lot of energy is lost through the floors of homes.
3. According to Sue the key to saving money is better insulation in homes.
4. Householders can produce power too.
5. Houses in the UK can produce electricity using photovoltaic cells.
6. Photovoltaic cells can produce hot water.
7. It costs £3,000 to install solar panels for an average UK home.
8. The UK government help householders to buy solar panels.
Interviewer: Good morning, today in the studio we have Sue Booth from Eco Power, she’s here to tell us about
renewable energy sources and how we can use them in our homes.
Sue: Good morning ...
Interviewer: Sue, energy is a hot topic at the moment, with petrol prices at record highs, gas shortages and
price increases everywhere, what can the average householder do to save money?
Sue: Well, we’re talking about the UK here – I think there are two issues.
Interviewer: What are these?
Sue: Well, first we need to use energy in the home more efficiently, then we can look at a couple of ways of
using renewable energy sources in the home
Interviewer: OK, how can I make my home more energy efficient?
Sue: Let’s start with insulation – make sure that the roof and the walls of your house are insulated, and you’ll
save money on your heating bills. Next look at your windows, do these close well? Do you have draughts?
Consider installing double glazing – this is expensive initially but again you’ll save in the long term ..
Interviewer: Ok, so ‘insulate’ seems to be the key word
Sue: Definitely, yes, now as regards actually producing energy in the home, solar power is a solution
Interviewer: Energy from the sun? In this country?
Sue: Typical reaction .. you know it is possible to produce energy from the sun even in this country. There are
two possibilities, the sun’s energy can be used to produce electricity using photovoltaic cells
Interviewer: Sorry what was that ..?
Sue: Photovoltaic cells – these convert energy from the sun into electricity
Interviewer: I see ……
Sue: Or solar panels can be used to produce hot water
Interviewer: Which do you recommend for the average British household?
Sue: Well, of the two I’d recommend solar panels to heat water for central heating and showers.
FUTURE FUEL SOURCES AUDIOSCRIPT
Interviewer: How much does this cost?
Sue: Well it’s hard to say precisely, this depends on the size of the house, but for an average house in the UK
installation costs would be four to five thousand pounds
Interviewer: Rather a lot of money
Sue: Initially yes, but within three years the system will have paid for itself and there are government grants
available to help with the installation costs
Interviewer: So solar power’s the answer
Sue: It can definitely help to reduce those gas and electricity bills
Answer key:
1. F; 2. F; 3. T; 4. T; 5. T; 6. F; 7. F; 8. T.
FUTURE OF ENGLISH AUDIOSCRIPT
Listen to the controversial Linguistics expert Professor McKenzie talking about the future of the English
language.
Optional exercise
Decide whether these statements are TRUE or FALSE according to Professor McKenzie.
1. If you do not know English you can be at a disadvantage.
2. English will soon be spoken by everybody in the World.
3. By 2010 half the World’s population will speak English.
4. Competitors at the Eurovision Song Contest will never be unanimous in choosing to sing in English.
5. Native English and Majority English will become the two predominant types of English.
(Answers below)
For many years now we have been referring to English as a global language, as the language of communication
and technology. Everybody seems to be learning English and it isn’t uncommon to see English being used as a
means of communication between, let’s see, a German scientist and an Italian politician. These days, if you
don’t know English, you are in danger of being excluded from what’s going on in education, at work and
especially in the world of technological advances.
Very soon English will be the second language of all the people in the world. This is happening while I am
speaking to you. We can’t be certain of how long the process will take but there is no doubt that it will happen
and my bet is that it will happen sooner rather than later.
First of all English will be an obligatory subject on every school curriculum throughout the world. By the year
2010 around two billion people that’s about a third of the World’s population will speak English as their second
language. This isn’t my prediction by the way. This is what the experts say.
We can see evidence of these changes all the time. Let’s take the Eurovision Song Contest as an example.
Whatever we might think of the contest itself, one thing that has changed recently is that now countries can opt
to sing in English. In the last festival fourteen of the twentyfive competing countries asked for the rules to be
changed to allow them to sing in English. They argued that singing in their own language would put them at a
disadvantage. I suspect that in a few years time all twentyfive countries will be singing in English.
And what exactly does all of this mean for native speakers of English? Well, we are already in a minority. If the
calculations are correct, then in ten years time, majority speakers that is nonnative English speakers will
outnumber native English speakers by four to one. The two most important Englishes won’t be British English
and American English. They’ll be Native English and Majority English. So native English speakers will be
handicapped. We will be the only people in the world who speak just one language. Because, let’s face it, there
won’t be much of a reason for native English speakers to learn a second language. We, and not the majority
English speakers, will be the disadvantaged.
As more and more people speak English, it makes sense that they will become more competent. They will start
to control more of the English resources being produced and to have a say in what should or shouldn’t be
included in dictionaries and language books. This might seem far fetched but it is already starting to happen.
Let’s use Sweden as an example. Their music exports predominantly English account for more than thirty per
cent of their export income. This exported English is bound to have an effect on English in general. And this is
just one small example.
So all of you native English speakers out there, get ready to throw away your phrase books. Whether you’re
planning to visit Eastern Europe or the Himalayas, one thing you won’t have to worry about is the language!
Answers:
1. True, 2. True, 3. False, 4. False, 5. True
FUTURE OF G8 AUDIOSCRIPT
Look at these statements, then listen and decide if they are true or false. See Answers at the bottom of the
page.
1. Alberto supports the antiglobal movement that is against the globalisation of trade.
2. This is the first time that people have said that Brazil will be a great economic power.
3. Alberto is optimistic that predictions of Brazil’s success may be right this time.
4. Rich people in Brazil live in the favelas.
5. Today there is a big gap between the rich and the poor in Brazil.
6. Alberto wants Brazil to have an education system similar to the one in China.
7. According to Alberto Brazil needs to develop its own industries, not just export raw materials.
8. If the money Brazil earns from trade is spent on health and education Brazil could become a wealthy
country.
Presenter: Today in the studio we have Alberto Cortes, the wellknown Brazilian advocate of the antiglobal
movement, he’s here to talk about the recent report stating that by 2050 Brazil will be one of the world’s
wealthiest and most successful countries. Alberto what’s your reaction to this report?
Alberto: You know this isn’t the first time that people are saying Brazil will be a great economic power, the same
thing was said over a hundred years ago when the rubber tree was brought to this country from Malaysia – it
didn’t happen ……
Presenter: Yes, but you must admit the world’s a very different place now ...
Alberto: Of course, in fact I believe there may be some truth in the predictions this time around. First of all
though we must remember the problems facing Brazil at the moment.
Presenter: Such as ….
Alberto: There is an enormous gap between the rich and the poor in this country, in Sao Paolo you can see
shopping malls full of designer goods right next door to huge favelas, you know, the slum areas without proper
water or electricity supplies. A lot of work needs to be done to help people in the favelas improve their lives ..
Presenter: What needs to be done?
Alberto: Education is an important factor. For Brazil to be successful we need to offer education to all Brazilians
including those in the favelas. Education brings opportunities in the favelas as it does for the middle classes.
Successful countries like South Korea and Singapore have excellent education systems. Brazil needs to learn
from these countries ….
Presenter: Other problems?
Alberto: You know at the moment a lot of money is coming into Brazil from China as Chinese industry buys
Brazilian raw materials. How is this money being used? Nobody knows ... We should use this money to improve
our infrastructure, our health service. We need to develop our own industries, it’s no good just exporting raw
materials such as timber or iron ore, this approach in the longer term just isn’t sustainable
Presenter: So, you are hopeful for the future?
Alberto: As I said earlier, I am hopeful. This isn’t an easy job, we need to make sure that these important
opportunities for Brazil aren’t wasted, as they were in the past.
Answers: 1 T, 2 F, 3 T, 4 F, 5 T, 6 F, 7 T, 8 T
GAMING AUDIOSCRIPT
Listen to three people talking about why they play games at work.
Optional activity:
While you listen, decide which of the three speakers gives the following reason(s) for using games at work.
Sentence Speaker 1, 2 or 3?
1. To motivate others
2. To learn about local customs
3. To relax
4. To teach a language
5. To learn a language
6. To reduce stress
1. I’ve always been a fan of computer games. I used to play Solitaire or Minesweeper at my desk when I
thought I could get away with it but recently that’s become a thing of the past. My company has just
introduced a gaming area in the office. I’ve found it really helps. Before I used to play when I was frustrated
or I couldn’t get numbers to balance but I always felt a bit guilty that I might get caught. Now, I just go to the
gaming area and play a few games – I find it really helps release tension and I’m much more focused when
I get back to work. It’s really helped to increase employee morale in my company and personally helps me
reduce stress. The bosses have realised how much this has changed our working productivity and now if
someone’s getting all stressed out, they say “Why don’t you go and play a few games?” – they encourage it.
2. I work with kids and teenagers who I see after a long day at school. It can be really difficult at times
getting them to focus on grammar or a reading. We have a computer room which the kids really love and
you can practise grammar activities or look up information on the internet. I started thinking of ways to use
the computer room more effectively. Most of my students are into games so video games seemed right and
I started looking into ways to use them. I found lots of instructions called walk-throughs which are
instructions explaining how to play the games. These walk-throughs are written by gamers for other gamers
to use and they can be 5 pages long. Now my students are really into long readings – they can’t get
enough of them.
3. I was recently sent abroad on a peacekeeping mission. Before I went, I had to spend 100 hours playing
video games. In the past we used to have to go to classes before embarking on a mission to learn some of
the local language. They used to teach us about important body language but now we have this virtual
reality game that teaches you and even has simulation exercises of what we’ll be doing when we get there.
This is loads better than the classes were, it’s like learning without realising you’re picking up new stuff.
You just play and at the end you know how to communicate to someone in another language – it’s great.
Answer key:
Sentence Speaker 1, 2 or 3?
1. To motivate others 2
2. To learn about local customs 3
3. To relax 1
4. To teach a language 2
5. To learn a language 3
6. To reduce stress 1
GAS INDUSTRY AUDIOSCRIPT
Listen to a business news report about the gas industry.
Optional activity:
While you listen, complete these sentences with words taken from the report.
1. Gas will soon become as important to the world as _____ is today.

2. There has been a global _____ in demand for natural gas.
3. The cleanest fossil fuel to burn is _____.
4. In the past it was only possible to transport gas short distances using _____.
5. Gas can now be frozen into _____ form and shipped in refrigerated tankers.
6. LNG is the abbreviation for liquefied _____ _____.
7. There are _____ and _____ risks associated with the development of LNG.
8. Despite high _____ costs, energy firms are investing heavily in LNG projects.
9. _____ could soon have a high level of control over the LNG market.
10. Experts say that gas could be the dominant fuel for the next _____ years.
Next on tonight’s business investment news we’ll be looking at the gas industry. Many analysts, energy
companies and their investors believe that gas will soon become as vital to the world’s economy as petroleum is
today.
And we’ve certainly seen the demand for gas surge in recent years. One of the main reasons for this is the
search for more environmentally-friendly fuels. Gas burns much more cleanly than oil or coal. In fact, it's the
cleanest burning fossil fuel, which makes it a very popular choice for new power stations all over the world.
However, until quite recently it was difficult, if not impossible, for the global gas industry to develop. The reason
for this? Well, the problem is that gas, by its very nature, isn’t as easy to transport as oil and coal.
Obviously, it’s gaseous at room temperature, so a system of pipelines is needed to get it to the customer. This
meant in the past, it could only be sold to customers who lived near a natural gas supply. It was too expensive
to transport it very long distances via pipelines.
Fortunately, there is now a process which makes it easier to transport gas over longer distances. It’s called
liquefied natural gas. Put simply, gas can now be frozen into liquid form and transported to distant countries in
refrigerated tankers. When the LNG is delivered it is heated and converted back into gas form. Then it is
supplied to customers using local pipelines.
Having said that, there are two main risks associated with LNG: financial and political. Firstly, the cost of
producing and shipping LNG today is still higher than transporting oil, although rapid innovations are reducing
the costs. For instance, bigger tankers can now be used. What’s more, the energy industry is expected to invest
a massive $100 billion in LNG over the next ten years despite the high capital costs.
Secondly, Russia and the former Soviet Union hold the world’s largest natural gas reserves. Some analysts are
therefore concerned that Russia will have a high level of control over the global LNG market within the next
decade.
So, as we can see there are political and financial risks associated with the LNG business. Yet, the potential
profits are enormous for energy firms with the capital to develop LNG projects. And many experts believe that
gas will be the dominant fuel for at least another 50 years.
Answer key:
1. petroleum 2. surge 3. gas 4. pipelines 5. liquid 6. natural gas 7. financial/political 8.

capital 9. Russia 10. 50
GENETIC COUNSELLING AUDIOSCRIPT
Listen to an online broadcast which takes place some time in the year 2014…
Optional exercise Which person mentions the following topics, the Interviewer (I) or the Genetic Counsellor
(GC)? They are not in the order you hear them. (Answers below)
a. a new way of keeping personal medical information
b. children inheriting diseases from their parents
c. new genetic tests
d. people going to counselling in pairs
e. patient being able to choose
f. patients’ being able to see quickly which disease they might suffer from in the future
Interviewer Good afternoon and welcome to Health Forum. Today we have with us Kate Hulme, who is a genetic counsellor
with the Derbyshire Health Zone. Tell us first of all a bit about your background.
Genetic counsellor Yes, well I’ve been in the profession for about ten years now and it’s changed a little since I started.
Traditionally, genetic counselling was all about offering advice and support for people who might be at risk from developing
cancer, or for expectant mothers to make informed decisions about the various tests available for their unborn child, for
things like Down’s Syndrome or Cystic Fibrosis…
Interviewer …conditions based on a singlegene defect...
Genetic counsellor...that’s right, and another important aspect was the discussion we had with the patient about probabilities
and managing risk, and about who else might be affected by whatever decision they take. That’s still part of the job...
Interviewer But things have moved on since those days, haven’t they? A whole new range of genetic tests have recently
become available…
Genetic counsellor Well, indeed. The job I do these days has changed significantly since the National Mutation Search
Programme was completed. This has opened up a whole new set of medical and personal questions for patients and their
families.
Interviewer What’s the process you go through with a patient who comes to you?
Genetic counsellor Well, an increasing number of clients have been to their doctor and taken the new combined GenProfile,
the one with the hundred or so tests, perhaps because they’re at an age where they’re thinking of buying a house, starting a
family, that sort of thing, so they’re worried about getting life insurance or passing something on to their children…
Interviewer You get a lot of couples I believe
Genetic counsellor That’s right. Anyway, we take them through the consequences of each result by crossreferencing their
family history file with their current health index. Then we can give them probability ratings so that the client can see
potential problem areas at a glance. In most cases we can offer concrete advice about areas of future risk behaviour
associated with diet, lifestyle and so on. Things they might like to consider…
Interviewer …but ultimately it’s up to them whether they take your advice?
Genetic counsellor Yes, absolutely. Obviously, an individual’s health status is now no longer a matter for that person alone...
Interviewer You mean the new NHS swipe card that the government brought in last month?
Genetic counsellor …yes, and we’re still explaining the implications of that, addressing people’s concerns about
confidentiality and so on. But more often what they want is some support and reassurance about the specific gene
intervention they might have to embark on and…
Interviewer So talking things through is still a key part of your work?
Genetic counsellor Oh, for sure…
Answers: aI, bGC, cI, dI, eI, fGC
GLOBALISATION AUDIOSCRIPT
Listen to this studio discussion about globalisation.
Optional activity:

1. Elisabetta Deliberti is part of a violent organisation.
2. Elisabetta agrees with some of the violent protestors.
3. Elisabetta claims there is a difference between ideas and practice.
4. Elisabetta admires certain aspects of globalisation.
5. Albert Lloyd agrees with Elisabetta on certain points.
6. Elisabetta believes everyone has the same opportunities.
7. Albert believes in freedom of movement and migration.
8. Albert is not entirely in favour of globalisation.
9. Elisabetta wants to restrict people.
Presenter: We’re here to talk about the complicated question of globalisation. I have two guests – Elisabetta
Deliberti from the Forum for a Fairer World...
ED: Hello...
P: Hello, and Albert Lloyd from the International Banking Federation...
AL: Hello. Thank you for inviting me.
P: Thank you for coming, Mr. Lloyd. Ms. Deliberti...
ED: Elisabetta, please...
P: Elisabetta, if I can start with you – I think it’s fair to say that you are one of the anti-globalisation protesters...
ED: Well, yes and no. Please don’t mistake me for someone who wears a black face mask and throws stones
at police officers! I’d like to make it clear that me, and my organisation, have no association with those people...
P: Of course...
ED: ...though I may say, I do share some of their objections...
P: Such as?
ED: Well, to put it basically, we believe that globalisation may be a great ideal, but the practice is very
different...
AL: So you admit that globalisation can be a good thing...
ED: ...it could be – I believe strongly in free movement, and free trade – as long as there is a level playing
field...
P: Could you explain quite what you mean by that?
ED: Yes...quite simply, if there are equal opportunities for all...
AL: Well, of course, we believe the same thing, and we believe that there are equal opportunities – that’s the
beauty of the free market!
GLOBALISATION AUDIOSCRIPT
ED: I’m afraid it isn’t that simple, Mr. Lloyd. Ask people making products for rich westerners, working for low
wages...do they have the same opportunities as a rich banker?
P: A good point...Mr. Lloyd?
AL: Of course they have the same opportunities...they can save their money, and invest in one of the new
opportunities that are opening up to them as a result of globalisation...
P: So globalisation makes everyone equal – opens up a ‘level playing field’?
ED: I don’t deny that new possibilities may open up, especially given the dynamic role of the internet, but,
again, it’s not that simple. The global capitalists won’t let anyone join them...they are happy to move money
from country to country, but restrict the right of people to move...
AL: Free movement of human resources would be impossible to police...illegal immigrants everywhere...
P: So you’re not in favour of all aspects of globalisation, then?
AL: As I said, I’m in favour of the free market. It’s people like Elisabetta here who want to restrict things...
ED: I’m not in favour of restricting anything or anyone. I just want the world’s wealth to be shared more
evenly...
AL: ...and I think that globalisation is the best way of doing that!
P: Well, it seems there is something you can agree on....Thank you, Albert Lloyd, Elisabetta Deliberti.
AL/ED: Thank you.
Answer key:
1. F
2. T
3. T
4. T
5. T
6. F
7. F
8. F
9. F
GLOBAL WORKFORCE DEVELOPMENT AUDIOSCRIPT
Listen to part of a talk about global workforce development.
Optional exercise
What is the main theme of this talk?
a. How companies can help their employees become globalready.
b. What students can do to become globalready.
c. How universities can help students to become globalready.
(Answer below)
One of the biggest challenges facing employers and educators today is the rapid advance of globalisation. The
marketplace is no longer national or regional, but extends to all corners of the world, and this requires a global
ready workforce. Universities have a large part to play in preparing students for the twentyfirst century labour
market by promoting international educational experiences.
The most obvious way universities can help develop a global workforce is by encouraging students to study
abroad as part of their course. Students who have experienced another culture firsthand are more likely to be
globalready when they graduate. There are, of course, wellestablished international undergraduate student
exchange schemes, such as Erasmus, which operates within Europe, and the exchange partnerships that exist
between universities around the world. The Fulbright program in the US enables graduate students to study
and conduct research abroad. We need to expand and add to such schemes, to enable many more students to
study abroad.
Global workforce development doesn’t always have to involve travel abroad, however. If students learn another
language, and study other cultures, they will be more globalready when they graduate. It is important to point
out that students also need to have a deep understanding of their own culture before they can begin to observe,
analyse and evaluate other cultures. In multicultural societies, people can study each other’s cultures to
develop intercultural competencies such as critical and reflective thinking, and intellectual flexibility. This can be
done both through the curriculum, and through activities on campus outside of the classroom such as art
exhibitions and lectures from international experts.
Many universities are already embracing this challenge and providing opportunities for students to become
global citizens. Students themselves, however, may not realise that when they graduate they will be competing
in a global labour market, and universities need to raise awareness of these issues amongst undergraduates.
Answer: c
GOING GLOBAL AUDIOSCRIPT
Listen to a radio programme in which people from three companies talk about their experiences of
going global.
Optional exercise Listen to the programme and decide who mentions each point. (Answers below)
1. Going global changed the fortunes of which person?
2. Which person changed their company’s orientation?
3. Which person has a changing workforce?
4. Which person has changed their mind about going global?
5. Which person has made the greatest use of new technology to go global?
6. Which person is content not to change?
7. Which person thinks they make the right product for a global market?
8. Which person works for a family company?
9. Which person’s experience of going global began unexpectedly?
Going global: a solution for everyone?
Presenter: The much talkedabout 'global market' is seen by nearly everyone in the business community today
as being the only market. We know that advances in technology mean you could be offering your products and
services to people in Brighton, Beijing or Buenos Aires at the same time.
But is it really that easy? And is it really the solution that everyone is looking for, or needs?
We talk to three very different companies about their very different experiences of trying to go global.
Nicola Melizzano of Caffè Perfetto:
NM: I didn’t think it was for us at all...We’re a small family company, founded by my grandfather. We produce
small amounts of highquality coffee, and supply mostly to bars – we don’t do much in the way of direct retail at
all.
P: Yet things changed very quickly for this small company after an unexpected offer.
NM: The local chamber of commerce had invited a group of Japanese investors to the area. They saw our
factory, tasted our product – and wanted to buy as much of it as we could produce!
P: This was followed up by a trip to Japan.
NM: It was great, people loved our coffee –mostly (I think!) because of the retro 50s style packaging...! The
Japanese contacts just grew and grew, and now we export all over south east Asia, and we’re moving into
China too. Two years ago, we didn’t even have a website!
P: Nicola admits he’s been in the right place at the right time.
NM: There’s been a worldwide growth in coffee sales over the last ten years, it’s a really fashionable thing to
drink, all these coffee chains. Plus, coffee is something that’s drunk all over the world, in pretty much every
culture. I think luck helped us as much as the changing global situation.
P: 'Going global' happened in a completely different way for AKZ Engineering, a mediumsized company based
in the English midlands. Derek Chalmers, their MD explains.
GOING GLOBAL AUDIOSCRIPT
DC: In the mid1990s things were looking bad for us. The global recession hit badly, many other firms round
here were closing down or shipping out to China. We were forced to downsize, but then saw the changing
situation as an opportunity, rather than a threat. We concentrated on our strengths – manufacturing smallsize
metal objects, anything from paper clips to staples up to parts for computers and televisions. Using web
technologies, we managed to expand our turnover by around 300%, and now we export to Europe principally,
but also the Americas and south east Asia, even...
P: A success story, then. Our third guest, however, has a different story to tell...
HZ: I’m Heike Zweibel, and I design lighting systems – though I prefer to think of them as 'light sculptures.'
They’re more like art objects. Each one is built to order, depending on exactly what the client wants. I only
employ one or two assistants, depending on how busy I am, because I prefer to do all the work myself. I’m not
really interested in 'going global' – I have enough work for myself, I make enough money...I could expand, but
wouldn’t want to compromise the quality of the work.
P: So you’d never go global?
HZ: Well, no, I wouldn’t say that exactly...I have a great website, and that leads to orders from the United
States, or – more recently – Russia, a lot. I design, perhaps, two or three systems every year for overseas
clients...so I don’t really know if that counts as 'global' or not!
P: The advice, then, is to find the market that suits your company – whether it’s on your doorstep, or the other
side of the planet!
_______________________________________________________________________________________
Answers: 1DC, 2DC, 3HZ, 4NM, 5DC, 6HZ, 7NM, 8NM, 9NM
THE GREENHOUSE EFFECT AUDIOSCRIPT
An expert is explaining what the Greenhouse effect is and the problems it can cause.
Before listening, match the following words to their definitions. The answers are below the audio script.
Word Definition
1. Radiation a) A large hole in the ground where waste is buried.
2. Carbon dioxide b) The slow increase of the Earth’s temperature
3. Landfill c) The broken pieces left when something large has
been destroyed.
4. Fossil fuels d) A gas without colour or smell, produced when you
breathe out.
5. Debris e) Fuels produced from decayed animal or plant
material.
6. Global warming f) A form of energy produced during a nuclear
reaction.
Interviewer Doctor Grant, could you explain in a few words what The Greenhouse Effect actually
means?
Doctor Grant Well, in simple terms ... the sun heats the Earth’s surface and the Earth radiates energy back
out into Space. Some of the radiation gets trapped in the atmosphere by greenhouse gases. This trapped
radiation warms the atmosphere and some of it goes back down to the Earth, making it hotter than normal. This
is the greenhouse effect.
Interviewer So, is carbon dioxide the problem?
Doctor Grant Yes ... and other gases too. Methane ... being released from paddy fields.... commercial oil and
gas from landfills ... vegetation left to rot without oxygen ... These days there are more greenhouse gases than
ever because of human activities and especially the burning of fossil fuels.
Interviewer What kind of problems do scientists foresee?

Doctor Grant Well, ice caps melting and sea levels rising mean that eventually cities like London, New York,
Sydney and Tokyo will be submerged. This is difficult to imagine of course.
Interviewer It seems incredible ... no wonder scientists are worried.
Doctor Grant Well, some scientists are optimistic. They believe that positive feedbacks from ice clouds and
their water vapour could have an impact on global warming. Other scientists are more sceptical. They suspect
that we have been wrong in our initial analyses of the situation and might need to go back to the drawing board!
Interviewer So are you saying that some scientists don’t believe in the Greenhouse Effect?
Doctor Grant No, I wouldn’t go that far. In fact, without the Greenhouse Effect the planet would be frozen and
no life forms would exist.
Interviewer Is there anything that could protect us from global warming?
Doctor Grant I’m glad you asked me that. Yes! Volcanoes! When a volcano erupts it throws debris up into the
stratosphere. This protects the Earth from solar energy by scattering the sunlight. Of course the best thing that
we can do is to address the problem seriously on a world level. That’s where the Kyoto Treaty enters the
THE GREENHOUSE EFFECT AUDIOSCRIPT
picture. If all of the governments in the world would commit themselves to making a real effort to work together
on this issue, we might be able to slow down the process and work out a solution.
Interviewer So ...how worried do we need to be?
Doctor Grant That depends. First of all global warming isn’t going to affect all areas of the planet to the same
degree. Things like the collapse of glaciers take hundreds of years so we are talking about a slow process here.
Interviewer Slow enough for us to do something to prevent a catastrophe?
Doctor Grant Well ... let’s hope so!
Answers:
Word Definition
1. Radiation A form of energy produced during a nuclear reaction.
2. Carbon dioxide A gas without colour or smell, produced when you

breathe out.
3. Landfill A large hole in the ground where waste is buried.
4. Fossil fuels Fuels produced from decayed animal or plant
material.
5. Debris The broken pieces left when something large has
been destroyed.
6. Global warming The slow increase of the Earth’s temperature
HOW GREEN IS YOUR OFFICE? AUDIOSCRIPT
Listen to a conversation between an office worker and his boss. They are talking about how to make their
office greener.
Optional activity: Decide whether these statements are true or false. (Answers below).
1 Gordon is the “green officer”.
2 Gordon wrote a leaflet about making your office greener.
3 The company already recycles paper.
4 Gordon suggests turning the heating off.
5 Belinda is impressed by the research that Gordon has done.
6 Gordon wants to change the kind of paper they currently use in the office.
7 Gordon has other ideas about making the office greener.
8 Belinda is not interested in Gordon’s ideas.
Belinda: So, what did you want to see me about Gordon? Is everything ok?
Gordon: Fine. Fine. I wanted to talk about making the office greener.
B: Oh. Well, I’m all ears!
G: Have you read that leaflet yet? – the one from GreenWays ?
B: I had a quick glance yes. I thought we were pretty green in this office.
G: So did I. But after reading that leaflet I’ve come to the conclusion that there are a lot more things that we could do. I’ve had
a look at a couple of web pages and I’ve got a few ideas.
B: Ok. Let’s hear them.
G: Right, first of all I think we should start buying refillable pens. Disposable ones are cheap but we use hundreds. We should
buy a box of pens and a supply of refills.
B: Would that work out cheaper?
G: Yes. They’d be cheaper and more ecological.
B: Ok. What else?
G: Paper.
B: But we already recycle paper. We’ve been doing it for years.
G: Yes. But the paper we buy isn’t recycled. We should buy recycled paper, without bleach.
B: And the quality?
G: There are different grades of paper. The best recycled paper is indistinguishable from the paper we’re using.
B: But isn’t it more expensive?
G: No, not any more. It used to be but these days the prices are more competitive.
B: Ok, let me think about the paper. What else?
G: The coffee machine.
B: Go on ...
G: We should get rid of it and buy a kettle.
HOW GREEN IS YOUR OFFICE? AUDIOSCRIPT
B: Well I must admit I don’t like the machine coffee very much but I think we ought to consult the rest of the staff about that
one.
G: Ok. Fair enough.
B: Anything else?
G: Oh yes. We ought to replace the paper towels in the toilets with an electric hand dryer.
B: Would that save money?
G: Yes. And it would be much kinder to the environment. And ...
B: Yes?
G: We ought to lower the thermostat on the heating.
B: But people would complain if we did that.
G: I’m only talking about one or two degrees.
B: Would that make a difference?
G: Yes, we’d save about £200 a year in our heating bills.
B: Goodness. You really have been doing your homework, haven’t you?
G: That’s another thing I wanted to talk to you about.
B: Yes?
G: Well, I think you ought to pay me to be a “green officer”.
B: (laughing): And what would that involve exactly, Gordon?
G: Well, you wouldn’t have to pay me any extra but a part of my job description would include a few
hours a month to make the office greener. I’d save the company hundreds of pounds and we’d all have a cleaner conscious.
B: Well, you’ve certainly given me a lot to think about.
G: Oh, I haven’t finished yet!
B: What else is on that list?
G: Ehm ... low energy light bulbs, soyabased print cartridges, working from home once a month,
bicycle racks ...
B: I’ll tell you what Gordon. Why don’t you write up a short proposal of what your job as “green officer” would consist of and
what sort of changes you’d like to see made?
G: And you’ll consider it?
B: Yes. I think you’ve got a lot of good ideas. I’m sure we can come to some sort of an agreement. I’m afraid I have a meeting
now so ...
_______________________________________________________________________________________
Answers: 1F, 2F, 3T, 4F, 5T, 6T, 7T, 8F
TELEPHONE ENGLISH: MAKING A HOTEL BOOKING AUDIOSCRIPT
Listen to a telephone conversation between a hotel receptionist and a person trying to make a booking.
The line is bad but the receptionist has the telephone skills to deal with this problem.
Optional activity:
1. The customer has not tried to contact the hotel before
2. The customer wants to stay for less than a week
3. The customer manages to change the accommodation arrangements
4. The hotel does not serve vegetarian food
5. The customer has only two requests
6. The receptionist remains polite during the entire conversation
Receptionist: Good afternoon, Orion Hotel, how may I help you?

Customer: I’m ringing to confirm a booking I made a week ago. I was expecting an email but I haven’t received
anything.
Receptionist: I’m sorry the line is rather bad, would you mind repeating that, please?
Customer: Yes, I made a reservation on your website under the name of Coutts. George Coutts.
Receptionist: Could you spell your surname for me, please?
Customer: Yes, that’s C-O-U-T-T-S
Receptionist: And when was the reservation for?
Customer: July 23rd to the 29th
Receptionist: Sorry, did you say the 21st?
Customer: No, the 23rd
Receptionist: Let me just check if we have your details on the system. Ah yes, here we are.
Customer: I put down one double and one single room, but I wonder if I could change that…
Receptionist: I’m terribly sorry I didn’t quite catch that. Would you mind speaking up a little?
Customer: Yes, I wanted to change the number of rooms. Is it possible to have two doubles instead of a single
and a double?
Receptionist: Let’s see…oh hold on a moment. I’ve got someone on the other line.
(Speaks to other customer) yes, yeah…would you mind if I rang you back. I’m just dealing with a reservation.
Thanks
Customer: Sorry?
Receptionist: Yes, sorry about that Mr Coutts, I’m just getting your booking details up now. Yes, we do have
another double available for those nights. Was there anything else?
Customer: Well, I wanted to know if you did vegetarian food for the evening meal. It wasn’t clear from the
website.
Receptionist: Yes, we do, but by prior arrangement. But now you’ve requested it, I’ll put that down in the
booking. How many people was that for?
Customer: Just myself
Receptionist: Very good. Anything else?
Customer: Well, we’ve got a very early return flight on the 30th, so we’ll need an alarm call at about 5.30 I
should think
Receptionist: No problem sir, I’ll arrange that now. Was that all?
Customer: I think so.
Receptionist: So you’d like two double rooms for the nights of 23rd to the 29th July inclusive, vegetarian
provision for one and an early morning call on your departure. Is that correct?
Customer: That’s right
Receptionist: If we can help you with anything else, just give us a ring. We look forward to seeing you in July.
Answer key: 1. F; 2. T; 3. T; 4. F; 5. F; 6. T.
HYBRID CARS AUDIOSCRIPT
Listen to a radio show host talking to a guest about a hybrid car she test-drove.
Presenter: Welcome to the programme, Linda.
Linda: Thanks.
Presenter: Now you’ve been test-driving a hybrid car, the Honda Civic Hybrid.
Linda: That’s right. I spent three days last week trying it out.
Presenter: Now I know that you were very interested in test-driving a hybrid. Why is that?
Linda: I’ve been thinking of buying one for some time now. Ideally I would prefer to use public
transport all the time, but my job means I have to have a car. I do a lot of driving around town, and I’d like to
feel I was doing something to reduce air pollution.
Presenter: Yes, hybrid cars produce fewer emissions than conventional cars, as well as using less fuel.
Now at the moment only two major car manufacturers produce hybrid cars, Toyota and Honda. You chose the
Honda Civic hybrid. Why is that?
Linda: I used to drive a conventional Honda Civic, so I was interested in seeing if the hybrid car is
similar.
Presenter: And is it?
Linda: Yes. From the outside it looks almost the same. And inside it’s very similar, until you look at
the instrument panel. Then you notice a gauge showing fuel consumption, and a display that shows when the
electric motor is being used to boost the engine power, and when the battery is being recharged.
Presenter: When you drove the car, how did it compare to the conventional Honda Civic?
Linda: It felt very similar. Sometimes it felt like it had a little less power, but that’s not really a problem
when driving round town. The main difference was that it’s quieter, and when you stop at traffic lights the petrol
engine shuts down, so it’s completely silent.
Presenter: Does that cause a problem when you start moving again?
Linda: Not at all. As soon as you start putting it into gear the engine instantly starts up again. You
don’t notice anything. And imagine how nice it would be if all car engines stopped running at traffic lights –
there would be so much less pollution in town.
Presenter: So all in all, driving the hybrid car was a positive experience.
Linda: Yes, and I will certainly consider buying one.
Presenter: Were there any downsides?
Linda: Well, the boot is smaller than a conventional Civic, and it is more expensive. But then you save
money on fuel costs.
Presenter: So you would recommend a hybrid.
Linda: Based on this experience, yes. For someone like me, who doesn’t need a really powerful car,
it’s ideal.
Presenter: Thanks very much.
WATER PROJECTS AUDIOSCRIPT
Listen to this extract from a radio interview with an environmental scientist, adviser on water projects.
Optional exercise Read these statements and decide whether they are True or False.
1. There are two approaches to water management based on supply and demand.
2. The solutions for each type are very different.
3. Scientists are looking for new ways to exploit groundwater.
4. At desalination plants water is cleaned up for domestic use.
5. Icebergs are being towed to islands where they are melted. (Answers below)
RH: radio host; AC: guest, Alan Clark
RH: So Mr Clark, we’ve heard lots of worrying details about water shortage around the world and you’ve explained a little bit
about some particular case studies. Maybe we could end on a more optimistic note and you could tell us a bit about what
can be done to ease this problem? What is being done?
AC: Yes, of course. I should start off by explaining that there are two basic approaches to water management. The first is
based on managing the supplies that already exist – we call this supply management and the second is related to demand
management. Sometimes solutions overlap but this distinction is a useful starting point.
RH: So, could you give us some examples of each one?
AC: Yes. Let’s start off with supply management. Sometimes the problem isn’t that there is no water it’s actually that the

existing water is mismanaged, wasted or just lost. So projects are set up to capture surface water and to store it for later
use. Groundwater also falls into this category. We are continually looking for new ways to exploit and extract groundwater.
RH: And what about the possibility of using sea water?
AC: A good point. There are desalination plants around the world where they transform sea water and make it suitable for
agriculture. Also, there are lots of new watersharing agreements being drawn up between neighbouring countries. Because
in lots of cases the water is there but the people just don’t have access to it.
AC: And finally there’s pollution of course. A lot of cases that we deal with are cases of polluted water that can be used if it is
cleaned up effectively.
RH: And could you tell us a little bit about demand management?
AC: Yes. That’s a much more complicated issue because we have to deal with all sorts of factors that influence the
measures we eventually take.
RH: What kind of factors are we talking about here?
AC: Well each country has its own unique options depending on its levels of development, its hydrological situation of
course, political and social influences, financial resources and many other factors.
RH: Yes, I understand but when you’ve managed to cut through the red tape and you’ve got the necessary funds, what
sorts of things can you do in a place which doesn’t actually have any water?
AC: Well there are conventional solutions such as irrigation projects, water recycling plants and – in some cases – mobile

water tanks. Then there are other quite ingenious but unconventional ideas such as towing icebergs and melting them near
water consumers!
RH: Really?
AC: Yes. It sounds crazy but it’s already starting to happen. In some cases water is being regularly towed by sea tankers, for
example to islands without water resources.
RH: So – it seems as though – at the end of the day – the solutions are out there. It’s just a case of finding the money to put
them into practice?
AC: Exactly!
Answers 1 T, 2 F, 3 T, 4 F, 5 F
IELTS LISTENING TIPS 1 AUDIOSCRIPT
Listen to a typical IELTS listening exam question and write in the missing information to complete
the spaces.
A man is asking for information about travelling by train or by bus. Listen to the conversation
and complete the spaces.
The man would like to travel to (1) ____________.
He wants to travel on (2) ___________ and come back on (3) _____________.
The ticket will be cheaper if he buys it (4) ______________ or has got
(5) ________________.
Complete the information about the transport.
FRIDAY SUNDAY DURATION

TIMETABLE TIMETABLE
TRAIN Every (6)_______ (8) ________ past One and a half hours
from 5.50 a.m. the hour
BUS (7) _________ (9) _________ (10) ____________

and _________
The student card gives a (11) ___________________ on train travel in the next
(12) __________ months.
(13) The man’s name is ___________________________.
Passenger (P): Hello, I wonder if you could help me? I’d like some information about travelling from Nottingham to
Manchester.
Information clerk (IC): Yes, of course. When would you like to travel?
P: Well, I’m not sure. I’d really like to go on Friday and come back on Sunday. But I’ve been told it’s much more
expensive to travel on a Friday so it depends. If that’s the case, then I’d either go on Thursday evening or on Saturday
morning.
IC: Right. Well let’s have a look. It depends how soon you are planning on going. If you buy the ticket in
advance, you can save a lot of money. And if you have a student card you’ll also get a reduction with that.
P: I’d like to go next weekend.
IC: OK. If you want to go on Friday morning there’s a train every hour from ten to six or a bus that leaves at
twenty five to eleven.
P: And what about coming back on Sunday evening?
IC: Well, again you’ve got a train every hour. That runs at twenty minutes past the hour. And the bus is less
frequent but there’s one at ten past 6 and another one at quarter to nine.
P: How long does it take?
IC: One and a half hours by train and two and a quarter by bus.
P: Is there much difference in price?
IC: Let me see. The return bus ticket works out at £23.70 and the train would be £42.40 if you travel on Friday.
But, did you say you had a student card?
P: No, I haven’t.
IC: Well, you could get a student card for £9.99 and that would cut the price to £31.60 on Friday. And if you travel
on Thursday or Saturday, it would be a bit cheaper £24.80. And that means you would get a 30% discount on all
future train travel in the next 12 months.
P: Oh, thank you. Well, I’ll take the student card. And I’ll take the return train ticket at ten to ten on Friday
morning and coming back at twenty past seven Sunday evening.
IC: OK. Now if you could just give me your details for the student card. What’s your name?
P: My name is Johann Weizmann. That’s JOHANN and my surname is WEIZMANN.
IC: Could you just repeat your surname for me please?
P: Yes, that’s WEIZMANN.
Answers: 1. Manchester, 2. Friday, 3. Sunday, 4. in advance, 5. a student card, 6. hour, 7. 10.35, 8. 20 minutes, 9. 6.10 and
8.45, 10. 2 and ¼ hours, 11. 30%, 12. 12 Months / Year, 13. Johann Weizmann
IELTS LISTENING TIPS 3 AUDIOSCRIPT
Listen to a typical IELTS listening exam question and write in the missing information to complete
the spaces
Optional exercise. Irene is opening a bank account and the bank clerk is taking her details. Complete the
following information.
OLD ADDRESS: (5) ______________
NAME: (1)_____________________ (6) 21 _______________ Road
SURNAME: (2) _____________________
ADDRESS: (3) 27 ___________ Close, REFERENCE Nº: (7) ______________
MOTHER’S MAIDEN NAME:
(4)_______________________________
Answers below.
Irene (I): I’d like to open a current account.
Bank clerk (BC): Do you already have a bank account with us?
I: No, I don’t. I’ve only just arrived here.
BC: OK, then I’ll need to take some details. What’s your name?
I: My name is Irene, that’s IRENE, Walker – WALKER.
BC: Sorry, would you mind repeating that?
I: Yes, that’s IRENE WALKER.
BC: And your address?
I: 27 Scythe Close, that’s SCYTHE Close.
BC: And your mother’s maiden name?
I: Gibson – GIBSON
BC: You said you’ve only just arrived here. Where were you living before?
I: I was living in Inglewood – INGLEWOOD at 21 Yeovil Road – YEOVIL.
BC: OK, thank you. Would you like Internet banking?
I: Yes, that would be useful.
BC: In that case you need to log onto our bank network and your reference number is XK4625QV. Is
there anything else I can help you with?
I: No, that’s fine thank you.
Answers: 1 Irene, 2 Walker, 3 Scythe, 4 Gibson, 5 Inglewood, 6 Yeovil, 7 XK4625QV
IMPROVING YOUR CONCENTRATION AUDIOSCRIPT
Listen to different people talk about how noise effects their concentration.
See how much you understand by trying the activity below and checking the answers below the audio script.
Comprehension activity:
In each case, match a summary of what was said to the speaker. The speakers are in the order in which you
hear them.
Speaker Summary statement

1. Martina a) I have a clear policy on when I can have distractions.
2. Rachel b) I was surprised to find I couldn’t work like I had expected to.
3. Romesh c) It’s often difficult for me to find the ideal working conditions.
4. Mark d) My expertise makes it easier for me to listen to music while I work.
5. John e) Whether I listen to music or not depends on the amount of attention the task
requires.
Martina:
“It depends what I’m doing. I can listen to music of any kind when I’m doing a translation, I like it, it helps me
even, but if I’m doing some complex maths then I have to have silence. It depends on the level of concentration
that’s needed, I guess.”
Rachel:
“No, it has to be complete silence for me. It’s a real problem actually because I live in a shared house with lots
of other students in the middle of a noisy city. It’s very difficult to get real peace and quiet. When I can I go
back to my parents who live out in the country. It’s good when I have lots of exams to study for because it’s so
peaceful out there – no disturbances at all!”
Romesh:
“A bit of background buzz in the office is essential for me. I like working in a lively atmosphere, people around,
chat, the radio on perhaps. It generates an energy which I find helps me concentrate. I once came in to work
on a Sunday when I had a big project to finish off – the deadline was the next day – and I thought it would be
quiet on a Sunday, no one else around. Well, it was quiet and there was no one here, and you know what? It
drove me mad! I couldn’t stand it!”
Mark:
“I can’t stand noise or distractions of any kind when I’m trying to concentrate, though I realise it’s essential in a
busy working environment. However, I have my quiet hour – between 3 and 4 every afternoon. People know
not to disturb me except in an emergency. No phone calls, mobile switched off, door shut. It’s a good strategy.
I get most of my work done in that time. I’m not distracted by troubleshooting problems.
John:
“We always have music on while we work. People are often surprised to hear it, but my job is actually quite
routine and boring. Of course, it takes skill and knowledge but the experience I have means that most of the
time there’s absolutely no problem. I think we put music on to combat the boredom rather than aid
concentration. And we put on something very fast, like “the Ride of the Valkyries” when there’s a backlog of
work to do and we have to get through the patients very quickly.”
Comprehension Answer:
1-e; 2-c; 3-b; 4-a; 5-d.
IMPROVING YOUR MEMORY AUDIOSCRIPT
A lecturer describes a technique to improve your recall.
I’m going to describe a memory technique called the journey method. It combines the link system and peg
methods in a way that makes a very powerful tool for remembering long lists or quite complex information.
The key to the journey method is to think of a route that you know very well. It could be your route to work, or to
a relative’s house. Then you need to think of the important places, the landmarks along this route. Examples of
landmarks are doors, traffic lights, buildings you pass on the journey, etc. At this stage it’s a good idea to write
the landmarks down on a piece of paper in the order they occur on the route. This makes sure that you have
the route and landmarks very clear in your head. Now you are ready to remember your first list.
We’ll start with a simple example. You are using your route to the supermarket as the journey, and you have to
remember a shopping list. The first three items on your list are coffee, milk and tomatoes. The first three
landmarks on your journey are the front door, your garden and your car. You visualise hurriedly drinking a cup
of coffee as you open the front door. You go outside and see it has been raining milk, and there is a big puddle
of milk in your garden. Then you get to your car, and the roof is covered with tomatoes. You continue this way,
making each image as memorable as possible.
Once you have mastered this method, you will find that it is a very flexible memory tool. You can have several
different journeys, which can be used in either direction. You can also add events and landmarks to a route to
accommodate longer lists of information, and for short lists you can just use part of a route.
INDIAN POP MUSIC AUDIOSCRIPT
Listen to an interview with Mahesh Gupta, tabla player and DJ about his music.
Optional exercise: Decide if these statements are true or false. (Answers below).
1. Mahesh thinks that the two styles of music he plays are completely different.
2. Rhythm is something fundamental to all music.
3. Mahesh thinks that live music doesn’t work in clubs.
4. He thinks that it is too early to try Djing at a classical music concert.
5. Indian audiences are far more lively than Western ones.
6. Mahesh is always looking for new experiences.
Interviewer (I): Mahesh, you trained as a classical Indian musician, but now you spend most of your time
playing records in nightclubs…they’re two very different things!
Mahesh (M): Well, yes, they are…the two worlds are very different, but there is something that connects
them…
I: …and what’s that?
M: Rhythm. An interest in rhythm. Rhythm is fundamental to everything that I do. Whether it’s the rhythmic
section of a classical Indian raga, or some “Asian Underground” electronic beats in a club…
I: And you mix the two things don’t you?
M: Yes…I’ve played live tabla to electronic accompaniment in clubs in Europe.
I: How has that gone down?
M: Really well…I think people are getting bored of ordinary clubs and faceless DJs. Some live music is a great
addition.
I: And have you tried djing for a classical Indian audience on the other hand?
M: No! I’m not quite sure the world’s ready for that yet…still, it’s an interesting idea!
I: How are audiences for your music different in India and in Europe?
M: Well, the classical audiences are far more sedate in Europe than in India.
I: How do you mean?
M: Well, in the West people think they have to respect the music, and to show their respect they all sit there
very quietly, as if they are at a museum or something.
I: And in India?
M: People participate much more …they’ll clap when they appreciate something…and shout when they don’t!
I: Finally Mahesh, what does the future hold for you?
M: A new record in the autumn, then next year I’m looking forward to a new collaboration with some Latin
American musicians…I’m always looking for new frontiers…!
Answers: 1F, 2T, 3F, 4T, 5T, 6T
INDUSTRIAL DESIGN AUDIOSCRIPT
Listen to an interview with John McMaster, an industrial designer, talking about industrial design as art or
science.
Optional exercise Listen to the audio and complete these sentences using the correct form of one of the verbs
in the box.
approach argue attract back credit doubt flatter praise
1. Jonathan Ive has been _________ for the simplicity of the iPod design.
2. McMaster ________ that industrial design is an art.
3. McMaster ________ against the view that design is the product of one person’s skill.
4. We are ________ to objects that look beautiful.
5. Philippe Starck is often ________ by people who want him to design things.
6. McMaster would not be ________ by the idea that he is an artist, not a designer.
7. Visual design has to be _______ up by technical expertise.
8. Alec Issigonis is usually _______ for having designed the Mini.
Interviewer: We are often asked to see things such as the Mini, the classic Coca Cola bottle or – more recently
– the iPod, as objects which are as likely to be exhibited in an art gallery as praised for their technological
features. John McMaster – an industrial designer himself argues against this point of view.
John, so, industrial design – art or science?
JM: Well – I think that’s not really a fair question...It’s not that I doubt that the objects you mentioned are actually
quite beautiful things in themselves – but what I want to ask, is why is it that we regard these things as being
attractive?
Interviewer: Go on...
JM: Well – I’m a great believer in the saying “form follows function.”
Interviewer: Which means?
JM: That things are attractive – their form is beautiful – because they have a function. A designer has to think of
the function first, of how the object works, and how to make it work, and from that, the simplest – and best – form
will follow. The idea that a lot of industrial design is a form of art is at best misleading, and at worst, dangerous!
Interviewer: Why do you say that?
JM: There are a lot of people being attracted to the field without the kind of knowledge necessary...
Interviewer: How do you mean?
JM: Well, for example, I’ve been approached by one manufacturer to help design a car.
Interviewer: That’s good...
JM: Well, no it isn’t really...of course I’m flattered by the attention, but all my work has been with computers. I
know how they work, and therefore the best way to design them. I know next to nothing about autombile
mechanics – so wouldn’t really know where to start designing a car.
A: The skills aren’t transferable?
JM: Design skills are transferable, but they have to be backed up by technical expertise.
INDUSTRIAL DESIGN AUDIOSCRIPT
Interviewer: But what about a designer like, say, Philippe Starck? He’s designed everything from motorbikes to
skyscrapers to teaspoons...
JM: Yes, but he’s not really an industrial designer in the classic sense. He designs the look of objects – after
someone else has done all the hard work! Alec Issigonis – who designed the first Mini – trained as an engineer,
not a designer. That was why it was such a revolutionary car. Jonathan Ive is often credited for having designed
the iPod, the digital music player, but he actually worked with a team of hardware engineers. The CocaCola
bottle we know and love today was actually pretty different at first – it went through a lot of changes before it
became the iconic piece of design that it is now.
Interviewer: So you’d say it’s more science than art?
JM: I think – the reason why I think industrial design is so fascinating, and such a great area to work in – is
precisely because it blurs the boundaries between science and art....it’s neither – and it’s both!
Interviewer: John McMaster, thank you.
JM: Thank you.
_______________________________________________________________________________________
Answers: 1 praised, 2 doubts, 3 argues, 4 attracted, 5 approached, 6 flattered, 7 backed, 8 credited
INFLUENTIAL BUSINESS PEOPLE AUDIOSCRIPT
David Summers, author of the recently published “Keys to Success” is being interviewed about his
book on influential business people.
David Summers = DS
Interviewer: So what is it that makes a businessman or business woman influential?
DS: Well, first we ought to think about what we mean by influential. Lots of business people enjoy
success but relatively few become influential, really have an influence, on the people around them, on society,
on the world -
Interviewer. Ok, so who would you say were influential? What names come to mind?
DS. Well, sometimes it isn’t the names that come to mind, sometimes it’s the product. Obviously
we’ve got the big names - Bill Gates, Henry Ford, people like that. Sometimes the names are not familiar at all -
like Sam Walton.
Interviewer: Sam who?
DS: Exactly! (both laugh) Sam Walton was the man who perfected the idea of the discount store.
The Wal-Mart stores are his. It’s the biggest chain of retailers in the world and in the States Wal-Mart employs
more than 1.3 million people.
Interviewer: Wow! He’s a rich man!
DS: He was. He died in 1992, but yes, his heirs are worth more than $100 billion - that’s more than
Bill Gates. If he was alive today he’d probably be the richest man in the world.
Interviewer: So, he invented the discount store.
DS: Ah no - and that’s another point he didn’t invent the discount store, he just perfected it.
Sometimes a great idea is already out there, and it takes a great mind to see the potential and to turn the idea
around. Other successful business people take an idea that’s already a success and just change the context.
Interviewer: I’m not sure that I follow you -
DS: Well, earlier we mentioned Henry Ford. He invented the assembly line. He used it to produce
cars.
Interviewer: Yes?
DS: Well, Ray Kroc -
Interviewer: Ah, the McDonalds guy!
DS: Yes, well, what he did was to take Ford’s idea of the assembly line - and bring it into the
kitchen. The initial idea was there - he just adapted it.
Interviewer: So, let’s go back to my original question: what sets these people apart from ordinary business
people? What make them so influential?
DS: Well, I suppose there are a number of factors. First of all there is an element of luck.
Interviewer: Being in the right place at the right time?
DS: Yes, but obviously that’s not enough in itself. You have to be able to see a gap in the market.
Sometimes a certain amount of business training or experience is necessary for that.
INFLUENTIAL BUSINESS PEOPLE AUDIOSCRIPT
Interviewer: Ok, so we’re talking about an idea, having an idea that would fill a gap.
DS: Yes. For an idea to be successful, you have to do a lot of forward planning, a lot of thinking.
Sometimes these great business people have an idea for years and years, decades even, before it’s actually
put into action.
Interviewer: Ok, what else? What other things are necessary?
DS. Well, great business people have to be prepared to take big risks.
Interviewer: What do you mean?
DS: Well, for every great idea that works, there are probably hundreds - or thousands - that don’t.
You have to be prepared to deal with failures as well as successes.
Interviewer: And I suppose that implies having a certain amount of money at your disposal.
DS: Yes, business people will need to invest both time and money.
Interviewer: So does that mean that all influential business people are also rich?
DS: No, that doesn’t necessarily follow. If you’ve got a really good business plan and a firm idea of
how to make it work, then you stand a chance of convincing others to invest in you. So, I suppose we could say
that having a convincing nature is also a requirement.
Interviewer: The gift of the gab?
DS: (laughing) Indeed! The gift of the gab! (both laugh and fade out)
WORK SKILLS: INTERCULTURAL COMPETENCE AUDIOSCRIPT
A management consultant talks about intercultural competence as a vital business skill for today’s
global workers.
Optional activity:
Listen to the interview, then for each question, select the best answer.
1. What does Penny Green specialise in?
A. Intercultural business promotions
B. Intercultural business relations
2. What is one of the most important criteria in effective Intercultural competence?

A. Sensitivity to other cultures
B. Travelling to other countries
3. In the United Arab Emirates why do some foreigners prefer meetings to be held in a hotel lobby?
A. There are a lot of people in the hotel lobby.
B. There are a lot of people going in and out of the office.
4. In which countries would it be considered rude to accept a gift with only one hand?
A. Japan and Hong Kong
B. The Middle Eastern Countries
5. Where should you never negotiate with your hand in your pockets?
A. Russia
B. Germany
I: Interviewer P: Penny
I: Good morning, and on today’s show we are going to be speaking to Penny Barrett, a Management Consultant
specialising in intercultural business relations. She is going to be talking about intercultural competence which is
a necessity when dealing in business in today’s globalised society. Thank you for coming today Penny,
P: Thank you for having me
I: So can you start by telling us a little about what exactly intercultural competence is?
P: Well John, it’s basically the ability to communicate successfully with people of other cultures. The world
where we live and do business in is changing all the time and becoming more and more culturally diverse. Any
international organization requires global knowledge, global attitudes, and global skills to remain effective in the
future. The failure of a large majority of business ventures with other countries because of a “culture clash” is
proof that we need more intercultural competence.
I: So what would you say is the most important criteria in this ability to communicate successfully?
P: One of the most important criteria which you must have in order to fulfil this competency is sensitivity to other
cultures. This is certainly the case when you are working in international business.
I: Can you give us an example?
P: Yes of course. Let’s take a look at different countries and their business practices, for example in the Middle
Eastern countries. When holding business meetings in the United Arab Emirates, some foreign business people
suggest holding the meeting in the lobby of an international hotel rather than in an office. The advantage of this
is that there will be fewer people wandering in and out of the meeting. Also when in the Arab countries never
cross your legs when sitting, as showing the bottom of your shoe or foot is offensive.
I: This is completely different from European countries such as Germany for example where I cannot imagine an
important meeting being held in a hotel lobby! And talking about the Germans I would say that they are very
punctual, when it comes to business.
WORK SKILLS: INTERCULTURAL COMPETENCE AUDIOSCRIPT
P: Oh yes, absolutely. Germans are always extremely punctual; they have to arrive on time at a meeting. This is
in contrast with Latin American countries, where arriving half an hour late at a meeting is normal!
I: So you ought to do you some research before you do business in another country.
P: Yes, of course, what is considered as rude in one place may be considered as polite in another. Let’s take a
look at giving gifts in different countries as another example. Some countries like Malaysia and Paraguay are so
worried about corruption that they frown upon any gift that could be seen as a bribe. In Malaysia you shouldn’t
give a gift until you have established a relationship with the person. In Singapore, government employees are
not allowed to accept gifts, and the United States limits any gift to the dollar value of $25.
However, in some countries like Japan, Indonesia and the Philippines, exchanging gifts is a strong part of
tradition. Part of the tradition is the gracious style used to present and receive them. Oh and in Asia and the
Middle East you must only use your right hand, or both hands, to offer or accept a gift. Whereas in Japan and
Hong Kong, you should use both hands.
I: So in this case effective intercultural competence is the ability to take into consideration the personal impact in
interactions with colleagues and external contacts and adapting your behaviour appropriately.
P: Exactly. You need to be well informed about the other cultures, and open to learning more about them. Social
mistakes do happen sometimes, but you must recognise that you have committed an error, and be prepared to
change your ways. I myself once made the mistake of not removing my gloves when shaking hands with a
business associate in Russia, without realising that this is considered impolite. Luckily the associate was very
understanding and we laughed about it afterwards! Luckily I didn’t have any pockets to keep my hands in whilst
negotiating, you mustn’t keep your hands in your pockets when negotiating in Russia, it is seen as extremely
rude!
I: Well that certainly has given us a small but valuable insight into effective and ineffective intercultural
competence. Unfortunately we’ve run out of time now, but are there any last things you would like to say.
P: Never make false assumptions about other cultures, and never lack sensitivity. Be open to learning about
new cultures. If you are constantly doing business with, or travelling to, one country in particular, you ought to
think about learning the language, you don’t have to learn it fluently, but enough so you can communicate
effectively in a range of situations.
I: Thank you Penny, it’s been a pleasure having you here today.
P: Thank you.
Answer key: 1B; 2A; 3B; 4A; 5A.
THE INTERN AUDIOSCRIPT
Malcolm, an undergraduate studying Marketing, is giving a presentation about an internship he served

in an advertising company to the other students on his course.
A fellow student took some notes while he was talking, but was distracted and made some mistakes. The
mistakes are underlined in the notes below. Listen 2 or 3 times and correct the mistakes. The answers are
below the audio script.
Notes Correct info
1. The company was founded in 1996.
2. They have a turnover of 800,000 Euros a year.
3. Malcolm helped in the marketing department in Paris.
4. Malcolm had to secure the advertising deals.
5. He spoke French on the phone every day.
6. He observed the marketing team brainstorm ideas for advertising new

products.
7. He ate lunch in the office canteen.
8. The main disadvantage was that he didn’t meet people from other
departments.
Today I’m going to talk to you about my internship with the advertising company ‘Flash’. The handout you have
includes erm some vocabulary related to international sales. If you have any questions about advertising or
sales you can ask them at the end. In my presentation I’ll explain what work I did and what I learnt from my
internship.
First of all, I’d like to introduce the company. It was founded in 1985 by two brothers in Paris and they now have
four offices worldwide. They have a turnover of 800 000 000 euros per year and employ over 200 people in
France, London, and Chicago. These two slides show you some examples of the adverts they have designed
for their clients.
So, to explain what work was I was doing. I helped out in the international sales department in Paris. I had to
contact potential clients by phone and e-mail and erm present our company to them to find out if they might be
interested in our services. Then a more experienced member of the sales team followed up the initial contact I
had made erm to erm try and eventually secure an advertising deal.
There were some positive and negative sides to my internship but on the whole I really enjoyed my work. I used
my English every day as many of the phone calls I made were in English and erm I also had to send and
receive e-mails in English. I sometimes observed the design team as they brainstormed ideas for advertising a
new product but as this isn’t my main area of interest I mostly stayed with the sales team. However, as I was the
intern I also had some tasks to do that no one else wanted like sorting out a cabinet of old files and erm
checking up-to-date e-mail addresses and websites for companies we had worked for in the past.
THE INTERN AUDIOSCRIPT
The working conditions were very good and I was in an open-plan office with seven other people from sales who
were all very friendly and welcoming. We had an hour and a half break for lunch and most people ate at the
restaurant next door to the head office. It was a great opportunity to meet with other people from different
departments and to find out how the company worked.
So to conclude my presentation, I’d say the main disadvantage of my internship was that I didn’t get to follow up
any of the sales. Hmm, some of my colleagues let me sit in with them on meetings with some already
established clients, and although I did go to some presentations given by my boss to potential clients, I wanted
to be more involved. I still have a lot to learn and I intend to work at the same company next summer to gain
even more experience. I hope that next time the job I do will quickly progress into something a little more
challenging.
Answers:
Corrected Notes
1. The company was founded in 1985.
2. They have a turnover of 800,000, 000 Euros a year.
3. Malcolm helped in the international sales department in Paris.
4. A more experienced member of the sales team had to secure the advertising deals.
5. He spoke English on the phone every day.
6. He observed the design team brainstorm ideas for advertising new products.
7. He ate lunch in the restaurant next door.
8. The main disadvantage was that he didn’t get to follow up any of the sales.
IMPROVING YOUR INTERPRETING SKILLS AUDIOSCRIPT
Listen to an interview with an interpreter. Have you ever thought of being an interpreter? What do you
know about the profession?
Optional exercise Listen to the interview and choose the best answer.
1. The interviewer
a. has been also been a translator
b. has met a translator before
c. is very critical of interpreters
2. Consecutive interpreting
a. puts pressure on the interpreter’s memory
b. is easier than simultaneous interpreting
c. involves translating every word
3. Interpreting the words of a conference speaker is usually done
a. consecutively
b. in advance
c. simultaneously
4. What should speakers do to help an interpreter?
a. speak more loudly
b. speak in turn
c. use long sentences
5. Which type of job is not mentioned in the interview?
a. conference speaking
b. financial negotiations
c. telephone interpreting
Interviewer: Today’s programme is devoted to people employed in international settings. My first guest is Dana
Ivanovich who has worked for the last twenty years as an interpreter. Dana, welcome.
Dana: Thank you
Interviewer: Now I’d like to begin by saying that I have on occasions used an interpreter myself, as a foreign
correspondent, so I am full of admiration for what you do. But I think your profession is sometimes underrated, it’s
something of an unknown quantity. Many people think that anyone who speaks more than one language can do
it…
Dana: There aren’t any interpreters I know who don’t have professional qualifications and training. You only really
get proficient after many years in the job.
Interviewer: And am I right in saying you can divide what you do into two distinct methods, simultaneous and
consecutive interpreting?
Dana: That’s right. The techniques you use are different, and a lot of interpreters will say one is easier than the
other, less stressful.
IMPROVING YOUR INTERPRETING SKILLS AUDIOSCRIPT
Interviewer: Simultaneous interpreting, putting someone’s words into another language more or less as they
speak, sounds to me like the more difficult.
Dana: Well, actually no, most people in the business I think would agree that consecutive interpreting is the more
stressful. You have to wait for the speaker to deliver quite a chunk of language, before you then put it into the
second language, which puts your short term memory under intense stress.
Interviewer: You make notes, I presume
Dana: Absolutely, anything like numbers, names, places, have to be noted down, but the rest is never translated
verbatim you have to find a way of summarising it so that the message is there, without repeating word for word.
That would put too much strain on the listener, and slow down the whole process too much.
Interviewer: But with simultaneous interpreting, you start translating almost as soon as the other person starts
speaking. You must have some preparation before the event, I presume.
Dana: Well, hopefully the speakers will let you have an outline of the topic a day or two in advance. Conference
speeches are an obvious example. You have a little time to do research, prepare terminology and so on
Interviewer: Can you give us an example of when you would do consecutive interpreting?
Dana: Well, something I am involved in a lot is financial negotiations, where representatives are discussing the
fine details of a business deal for example.
Interviewer: And how do you stop everyone speaking at once? These things are rarely choreographed.
Dana: This is where you as a professional have to assert yourself, to orchestrate things so that the
communication flows. You let the participants know how you want them to speakto respect the conventions of
turntaking, to get used to pausing frequently to let the interpreter translate, to use short sentences, not to speak
too fast.
Interviewer: And be prepared to interrupt if the speaker forgets you’re there?
Dana: Absolutely
_______________________________________________________________________________________
Answers: 1b, 2a, 3c, 4b, 5c
INVESTING IN YOUTH AUDIOSCRIPT
Listen to this excerpt from a radio talk show about the importance of girls attending schools in Uganda.
Optional activity: While you listen, decide whether the following sentences are true or false.
1. Lillian Masuga is an expert on development problems.
2. Lillian works for the Ugandan government.
3. Lillian works to help boys stay on in school.
4. If a girl leaves school early she will marry early.
5. Girls who complete school get better jobs.
6. Many children in Uganda have lost both their parents because of HIV.
7. HIV infection rates are still increasing in Uganda.
8. Lillian is optimistic about the future.
‘Our Planet’ radio show from Kampala, Uganda
Presenter: Welcome to this week’s edition of ‘Our Planet’. This week the programme comes from Kampala in Uganda. With
me in the studio is Lillian Masuga development expert. Welcome Lillian ..
Lillian: Thank you so much
Presenter: Lillian, you’re closely involved with young people in Uganda – can you tell us something about your work?
Lillian: Of course. I work for an nongovernmental agency – an NGO – our aim is to help as many girls as possible to
complete their secondary education in Uganda.
Presenter: Why is it so important for girls to stay in school?
Lillian: For so many reasons ... When a girl completes secondary school she has better chance of getting a job. She’ll
probably marry later and have fewer children than normal. A better job and fewer children means that her family will be
looked after better.
Presenter: I see ...
Lillian: You know, if a girl marries before completing secondary school statistics show that she’ll have a poorly paid job, and
will have more children. Those children will have fewer opportunities because their family background will be poorer – this is
why I’m really passionate about girls staying on to complete their secondary educations ....
Presenter: And your other areas of work?
Lillian: School’s a good place to inform young people about HIV – about how the virus is transmitted and how they can
protect themselves. We’re having some success now in Uganda, infection rates are going down, but it’s been hard work ....
Presenter: What’s been the hardest thing?
Lillian: Well you know the virus causes terrible human suffering. So many children have lost both their parents. When this
happens often the grandparents look after the children, they can’t send the children to school, so children stop their
schooling. Later these children can’t find good jobs, they live in poverty.
Presenter: Awareness and prevention is the key ...
Lillian: That’s right, we take the message to the schools, young people need to know how to protect themselves from the
virus.
Presenter: Lillian, are you optimistic for the future?
Lillian: We have made progress in Uganda, there’s still a lot to do, but yes, I am optimistic…
Answer key: 1. T ; 2. F; 3. F; 4. T; 5. T; 6. T; 7. F; 8. T.
KNOWLEDGE MANAGEMENT AUDIOSCRIPT
A radio interview with a human resources manager
Interviewer: Hello. Today on Business Focus I am talking about Knowledge Management with Ms.
Twomey, who is the Human Resource Manager for a large, multi-national company. Ms. Twomey, has
Knowledge Management changed the way your company works?
Ms. Twomey: Oh yes, since adopting Knowledge Management strategies, we have had to make many
changes to the way we work, from changing the technology we use and the way we use it, to changing people’s
ideas about the best way to work.
Interviewer: And what has been the biggest challenge?
Ms. T: Without a doubt it is has been trying to get our staff to accept and adopt knowledge
management practices. This was a tough challenge because our company had a culture which was not
particularly open to the idea of knowledge management. So, I would say definitely the people side required the
biggest change.
Interviewer: You mention a company “culture”. Can you explain what you mean by that?
Ms. T: Yes, certainly. Imagine you start work for a particular company. In the beginning you are not
sure what you can and can’t do. For example, can I go for a coffee break at 11? Or, who should I speak to if I
have a problem with the computer? Over time, you see what your fellow colleagues do – you take their lead –
and you adapt your way of working to how the other employees in that company work. You learn what is
acceptable behaviour for that company. One of the best definitions of company culture is “it’s the way things are
done round here”.
Interviewer: Why did your company culture create such a challenge when adopting Knowledge
Management?
Ms. T: Well, knowledge management is often about knowledge sharing – the company wants to be
able to make the useful knowledge that one person has, available for other people to use. However, people can
be very protective of what they know, there is prestige in being a recognised “expert” and having people ask you
for your help. Obviously, if you share your knowledge so that it is freely available to everyone, you are giving up
some of that prestige and you may also feel that you are giving up some “power”. You may think that your
knowledge is the reason why you have a job in the first place. So for a company it is obviously not enough just
to say –“well, now we think you should share your knowledge”. And in our company, experts did have status
and there was also considerable prestige gained by thinking up new, original ideas rather than re-using the
good ideas which worked for other people in other offices. So in these 2 areas of trying to implement Knowledge
Management strategies, that of sharing knowledge and that of re-using knowledge, our company culture, the
way we did things round here, had to change.
Interviewer: How were you able to overcome these problems?
Ms T: Well, first we had to make sure that our people understood the competitive advantage the
company stood to gain if we changed our way of working. We organised staff meetings in each of our offices to
introduce the aims of the KM strategies we were going to adopt. We also set up a group of Knowledge
Management Champions throughout our network of offices. The duty of the Champions was to help get people
on board and enthusiastic about KM and to be a point of reference on KM for the local offices. The Champions
were fundamental to spreading the KM message and also provided an important link between HQ and local
offices.
As well as the personnel aspect of KM, we also had to bring in new technology to help us. We set up special
pages on our intranet which provided information on what was happening in our offices and we asked
employees to advertise their fields of experience and interest so that it became much easier to find the
knowledge we needed – we put these on a special database which everyone had access to. We also invested
in new technology which made having online conferences easier to organise.
KNOWLEDGE MANAGEMENT AUDIOSCRIPT
Interviewer: It sounds like it was a lot of work…
Ms. Twomey: Indeed it was and in the beginning there were some problems and hiccups but we are really
seeing the benefits of implementing Knowledge Management now, as there is greater communication between
the offices and people are realising that if we all work together, we can achieve much better results.
Interviewer: Well, thank you Ms Twomey, for agreeing to talk to us about Knowledge Management. That
is all for today from Business Focus. Next week we shall be talking to the managing director of a chemical
company who… (fades away)
LEADERSHIP AUDIOSCRIPT
Listen to a discussion on what is a good leader taking place during some staff training.
Optional activity:
1. The workers are attending a marketing training session.
2. Ian, Sue and Wendy fulfil some kind of managerial role in their company.
3. Alison is facilitating the training session.
4. ‘Practice what you preach’ means you should do what you tell other people to
do.
5. If ‘something hasn’t worked out’ it has been successful.
6. Wendy likes finding out about company matters from coffee machine gossip.
7. Wendy thinks managers shouldn’t tell colleagues bad news.
8. Ian, Sue and Wendy agree with each others ideas.
Alison: Good afternoon everyone. Now you’re all group leaders with some responsibilities for people working in
your teams. In today’s training session I want us to think about what make s a good leader in the workplace. Is
that OK?
Ian: Alison, are we talking about managers here, or all colleagues?
Alison: I’d like to talk about colleagues in general, anyone in the workplace, I don’t want to limit the discussion
solely to managers, is that OK?
All: Fine, yeah, sure
Alison: Ian, would you like to kick off? What qualities should a good leader have?
Ian: Well, you know I think the most important thing is to practise what you preach, you know, you can’t go
round telling people to do something in one way and they you do it in a completely different way. You’ve got to
be a good role model for people ...
Alison: OK, thanks, Sue, any other ideas?
Sue: Well, I agree with Ian there. I just want to say that I don’t like managers who blame other people for their
own mistakes. I know we’re not just talking about managers, I think it’s important for everybody to take
responsibility for what they do. Noone’s perfect, everyone makes mistakes. I think you should trust people and
just admit it if something hasn’t worked out, managers too, I mean, they’re human aren’t they .... some of them
are anyway ... (laughter)
Alison: OK, so we’re talking about trusting colleagues and being responsible for your work, OK, fine.. Wendy,
any thoughts?
Wendy: Let’s see, for me I think if you want people to be on your side, you know if you want to influence people
you have to communicate and communicate well. You’ve got to let people know what’s happening and what’s
going to happen, even if some of these things aren’t very nice. There’s nothing worse than finding out about
something from coffee machine gossip, managers should tell it straight ...
Alison: OK, thanks Wendy, that’s very useful. So, to be a good leader you’ve got to be a good role model, you
should accept responsibility for your own mistakes and you should communicate well and tell it straight, even if
the news is bad. Now can you think about .....(fade out) ....
Answer key: 1. F; 2. T; 3.T; 4. T; 5. F; 6. F; 7. F; 8. T.
LEARNER CONTRACTS AUDIOSCRIPT
Listen to a teacher and student discussing writing a learner contract.
1. The student is used to having a learner contract.
2. The student found the work he did last year very interesting.
3. The student estimates his level at Intermediate.
4. The teacher agrees with the student’s estimation of his level.
5. The student is studying business.
6. The two objectives that will be put on this student’s contract are about using the telephone and writing
emails.
7. The student will be working with an American company next semester.
8. The student can only spend an hour on his English this week because of another assignment.
9. The teacher says she will keep the learner contract with her.
Teacher: OK. So have you got a piece of paper and a pen? You’ll need to take lots of notes before typing up
your final learner contract.
Student: Yes.
Teacher: Right, I want to explain a few things to you first before you decide what your objectives are for the
course. Then we’ll check the contract to make sure the deadlines you’ve set for achieving your objectives are
realistic. Don’t forget to bring it in each week as we’ll use it at the beginning of each lesson to help us decide
what to concentrate on, and then at the end so you can choose what homework you want to do.
Student: It sounds like lots of work to me.
Teacher: Yes, well it is in the beginning because you probably aren’t used to being so responsible for your own
learning. But you’ll see after a few of lessons that you’ll be much more motivated because you’ll see that what
we do in class is relevant to your own needs. Haven’t you ever thought that your teacher was teaching you
something only because it’s in the textbook?
Student: Yes, that’s true. I was only interested in half the things we learnt last year.
Teacher: Well maybe you’ll be more interested this year when you understand why you are doing something
and how it’s relevant to what you want to learn.
Student: Maybe! So what exactly do I write on my learner contract?
Teacher: Well it depends first on your level. It’s no good a beginner student saying he wants to be bilingual at
the end of a three week course! What would you say your level of English is? Elementary, Intermediate,
Advanced?
Student: I don’t know! I’m not a teacher!
Teacher: I know that but just think a little about how much you know already. Do you think you could be
bilingual by the end of the semester?
Student: No!
Teacher: OK then. So think again about your level.
Student: I’m maybe an intermediate.
LEARNER CONTRACTS AUDIOSCRIPT
Teacher: Yes, I think you’re right. You’re also a business student so you could concentrate your objectives
around gaining confidence talking on the telephone with a nonnative speaker, or learning formula used in
professional emails for example.
Student: OK. I can use those as my first two objectives!
Teacher: Yes but are they really what you want and need to work on?
Student: Yes, my internship next semester is with a Spanish/French company but they all speak in
English.
Teacher: Right well that’s a good start then. How quickly do you think you can learn how to write emails?
Student: Well, I could do that for next week.
Teacher: Really! How much time can you study English this week?
Student: Well, only an hour because I’ve got an essay to write for my management class.
Teacher: In that case I think you should be much more realistic with your target deadlines. Have a think about
how much study time you have each week first.
Answers: 1 F, 2 F, 3 T, 4 T, 5 T, 6 T, 7 F, 8 T, 9 F
LEARNING ENGLISH AUDIOSCRIPT
Two students are discussing their English lessons and they prefer to learn the language.
Read the extract below before listening and try to guess what words could go in the gaps. Next, listen to the
conversation 2 or 3 times and after listening try to complete the gaps. Listen again to check. Finally, check with
the audio script on the other page.
Sam : I'm not _________________ in the present perfect! I need to ____________ more words. It doesn't really
matter if my tenses aren't quite right as long as people understand me.
Jo: She did give us some new words though.
Sam: I know but she didn't _____________ any of them on the board. She was too busy talking.
Jo: I wrote them in my book if you want to copy them. I know that if I don't write new ___________________
down I'll never remember them.
Sam: Thanks. I'll give your book back to you tomorrow. If I don't see a word written down I can never
_______________ it either and I need to write it down myself to help my _________________.
Jo: What about the phonemic chart? Did you find that useful?
Sam: Yes, although I found it really _________________ to hear the difference in the sounds she made.
Jo: Yes, I'll need to practise them too. If we use the chart every lesson though I think it might help you to
remember new words. If you can 'see' the _______________ you need to make it might be
________________.
Sam: Yeah, I think you're right. Maybe you should be my _____________________ !
LEARNING ENGLISH AUDIOSCRIPT
Jo So what did you think of the class this morning?
Sam It was ok, but I don’t think I learnt very much.
Jo Why not? I thought she was a good teacher.
Sam I don’t know. Maybe she just talked too much. I got bored of listening to her.
Jo Yeah, but what she said was interesting. Especially when she explained the present perfect. It sounded
so easy.
Sam I’m not interested in the present perfect! I need to learn more words. It doesn’t really matter if my tenses
aren’t quite right as long as people understand me.
Jo She did give us some new words though.
Sam I know but she didn’t write any of them on the board. She was too busy talking.
Jo I wrote them in my book if you want to copy them. I know that if I don’t write new words down I’ll never
remember them.
Sam Thanks. I’ll give your book back to you tomorrow. If I don’t see a word written down I can never
remember it either and I need to write it down myself to help my memory.
Jo What about the phonemic chart? Did you find that useful?
Sam Yes, although I found it really difficult to hear the difference in the sounds she made.
Jo Yes, I’ll need to practise them too. If we use the chart every lesson though I think it might help you to
remember new words. If you can ‘see’ the sound you need to make it might be easier.
Sam Yeah, I think you’re right. Maybe you should be my teacher!
Jo Oh I don’t think I could do that! In any case I prefer working on my own. I know she said we had to work
in groups for the next lesson and prepare a presentation, but I learn much more when I can work on my own, at
my own pace.
Sam I don’t mind working with others. I really like working in a group. That way I can listen to what other
people want to say.
Jo You mean they do the work for you!
Sam No! Well, …maybe a little! You know how I like to sit, listen and draw in class!
Jo Maybe you should draw pictures of new words rather than drawing squares and circles all the time.
Sam That’s a great idea! So will you be in my group for the next lesson?...
LEARNING STYLES AUDIOSCRIPT
Listen to Ana, Paula and Josef, three foreign students, talking about their strategies for learning English.
Ana: Oh Josef, I missed the English class yesterday, can I borrow your notes?
Josef: Er, I think you’d better borrow Paula’s. She takes lots of really good notes. I just draw little pictures and
symbols. You’d never understand them.
Paula: He’s right - the margins in his text book are full of funny little drawings, faces, shapes! You can borrow
my notes. Here you are.
Ana: Thanks. (pause) Wow, Paula, you really are neat. I like the way you organise everything into columns
and charts. It makes it really clear to read. I’m finding English quite difficult this term.
Josef: But you are good at English. You always remember so much vocabulary. I don’t know how you do it.
Ana: Oh, vocabulary isn’t a problem. I say the word a few times and it sticks in my head afterwards. I have to
say it out loud though, otherwise it doesn’t work. I use my walkman a lot too.
Paula: I thought you were just listening to music all the time, Ana!
Ana: Well, sometimes I am - but English music. The words stick in my head and I even learn some grammar
that way. I record myself reading grammar rules sometimes too. If I listen a few times before an exam I usually
remember most of it. Sometimes I listen to classical music too. If I listen to a particular song when I am studying
and then I listen again a few days later, I remember almost everything.
Josef: Really? I’ll have to try that. I find grammar quite difficult. I end up writing things on little cards and then I
play with them - spread them all over the table and sort them out in different ways.
Paula: (laughing) You just like playing, you’re like a child. Show Ana your English book.
(sound of Josef getting his book out)
Ana: Wow! What are those snail shapes?
Josef: They’re to show where there are idiomatic phrases. Look: “pull your finger out!”
Ana and Paula: What does that mean?
Josef: (laughing) to make more effort - that’s what I need to do!
Ana: Yes, me too!
Paula: It’s funny isn’t it? We all seem to have completely different ways of studying and learning.
Josef: Yes, but that’s normal when you think about it. Everybody’s different - hang on a minute -
(sound of pages being turned)
Josef: Where’s that snail? Ah yes: “one man’s meat is another man’s poison”!
Ana and Paula: (laughing) What?
Josef: One man’s meat is another man’s poison - what’s good for one person doesn’t have to be good for
somebody else.
Paula: Exactly! Anyway, who’s coming to the party on Friday?
LEARNING VOCABULARY AUDIOSCRIPT
Olivier, a French university student, talks about learning English and the difficulties he has. Listen and
try the comprehension activity below.
COMPREHENSION ACTIVITY
Which of the following difficulties does the language student mention? Circle the ones he mentions. The
answers are at the bottom of the sheet.
1. “It’s difficult remembering long words.”

2. “I often repeat words.”
3. “I don’t know enough words.”
4. “I find it difficult to write letters.”
5. “I quickly forget new words.”
6. “It’s harder to learn general English words than business vocabulary.”
7. “It's difficult talking about a subject that I don’t know.”
8. “I can only talk about music in English.”
9. “I don’t learn business vocabulary with the young people I meet.”
10. “I concentrate so hard on understanding the gist of the conversation that I don’t hear individual words.”
AUDIO SCRIPT
“I started learning English about erm ten years ago and I think I’ve learned quite a lot. I can talk about quite a
few subjects and I can understand quite well when people talk to me in English. At university I mostly learn
business words. I think it’s important because I won’t learn these words anywhere else. It’s not by meeting other
young people that I will learn business words. Although it’s true that I do learn them too by reading on my own.
I I would really like to become fluent and err I don’t like having to look for my words. Maybe one day I could think
in English! Why not! I’m interested in grammar but it’s not my priority. It’s not the most important thing, I think the
most important thing for me is er to be understood well and to have good vocabulary. Many words for explaining
many things. If you can say what you want to say it’s er it’s er the important point.
My biggest problem is I don’t know enough words. I often repeat the same words. I find it difficult if I’m talking to
someone about a subject that I don’t know. I just don’t have the words I need to explain what I want to say. It’s
very frustrating and err I very quickly don’t know erm what to say. If we’re talking about music or something like
that then it’s no problem. My teacher tells me I need to expand my vocabulary range.
When I am writing letters I have lots of vocabulary. I find… I have learnt the correct expressions for application
letters or CVs so I find them easy now. To improve my vocabulary I try to read a lot too. Sometimes I read
English magazines about music because I love listening to English music and American music. I also read
British newspapers but because erm I take the time to read I find it easier than speaking.
Another problem I have is remembering words. Sometimes I hear a word I don’t understand and ask the person,
the person who said it, to tell it to me again. The problem is about five minutes later I have already forgotten the
word. But… I… Well I don’t know what to do about this problem. Maybe I don’t listen well enough. I’m maybe
concentrating on understanding the main point of the conversation that I forget the, you know, individual words. I
think you need to hear words lots of different times to really remember new ones.
In the future I would like to speak more fluently and to know lots of vocabulary on many different subjects. I have
started making my own dictionary and so now when I hear a new word I write it down and try to use it very soon
after. I hope this is going to help me improve my English vocabulary. I’m certainly motivated to learn more
words”
Answers: 2, 3, 5, 7, 9, 10
SPOTLIGHT ON THE LEBANON AUDIOSCRIPT
Listen to four Lebanese people talking about their country.
Optional activity:
While you listen, decide which person or people said what. The order of the speakers is:
Nasrine (N); Georges (G); Hala (H) and Walid (W). You may need to listen more than once.
Which person or people N/G/H/W?

1. ...prefers to talk about non-controversial aspects of life in Lebanon?
2. ...doesn’t feel that different backgrounds or beliefs cause difficulties?
3. ...compares two different higher education systems?
4. ...is uncertain about the future?
5. ...has had changing circumstances since finishing studying?
6. ...emphasises how similar the Lebanese are to other people?
7. ...is sad about emigration patterns?
_________________________________________________________________________________________
Nasrine:
I don’t like to talk about politics, it’s the only thing people talk about here! That and football! There are lots of
other things here. I have Christian and Muslim friends, friends who support all the different political parties,
and...it’s not a problem, not a problem at all. We rarely talk about politics, and if we do, we just, sort of, I don’t
know...joke about it. Really we like doing things most people do – skiing in the winter, going to the beach in the
summer, going dancing or out to eat somewhere, or to the movies, at the weekends – and all these are things
you can do in Lebanon.
Georges:
I got my degree from the university here a couple of years ago, and I was lucky, I walked straight into a job. I
work in construction engineering – it was big business here...obviously, after the civil war there was a lot of work
to do! And lots of investment came in, but over the last couple of years, things have slowed up a bit.
I’m not sure if I’ll stay here or not. I’ve got a good job, but the prospects aren’t clear at the moment. It would
probably be better to go somewhere else for a bit – the Gulf states perhaps, or Canada. I have an uncle there,
in Canada, and, you know, he really likes it, makes more money than here.
Hala:
I work for a film festival in Beirut, I don’t get much money for it, but I love doing it. I still live with my parents –
most people do here, until they get married. I’m 28 now – and still not married! My mother kind of worries about
me all the time, I guess, but it’s not a problem.
I think it’s important to stay here. The films we show at our festival, they’re all by young Lebanese directors, and
there’s so much talent and creativity here! It’s amazing. I think it’s a real shame that so many people want to
leave. If all the brains and talent goes away, nothing will ever change.
Walid:
I studied in the US, in New York. I was there for about six years, on and off. Now I’m back here in Lebanon, still
studying! I’m doing a Masters in Business Administration now. The education is just as good here, and I’m with
my family. Sure, life was easier over there in many ways, none of the tension that there still is here, but I love it
here, it’s my home country, the food’s great, the weather’s good – no cold winters! – and the people are very
friendly here. It feels good to be here, you know what I mean? I’m not really sure what I’m going to do, if I
should go back to the States or stay here. My father says that’s why I’m still studying – so I won’t have to make
up my mind and get a job!
Answer key:
1. N; 2. N; 3. W; 4. G & W; 5. W; 6. N; 7. H.
LIFELONG LEARNING AUDIOSCRIPT
Listen to a radio advertisement for university courses.
Optional exercise
Listen to the radio advert and answer the question.
The purpose of the radio advert is
a. to promote a special registration period at a specific university.
b. to encourage people to continue their education at a variety of universities.
c. to give information about funding of courses.
(Answer below)
Voice 1:
Need a career change, want to futureproof yourself in your current profession or just interested in self
development? It’s signup week at Oakgrove University until the twentyfifth of this month. Here is what some of
the 800 students who started studying with us last year have to say.
Voice 2
I’m a computer technician, and I needed Microsoft accreditation as I was going back to work after several years
away from work looking after an elderly relative. I did my undergraduate degree and Masters with Oakgrove, so
I knew their courses were topnotch. It’s a modular course, which is great as I wasn’t sure how much time I’d
have available for study.
Voice 3
Being a young mother meant I had little choice but to leave school early. Oakgrove’s foundation courses gave
me the chance to get on a degree course without going through the traditional qualifications system. Now, I’m
in my first year of a fulltime law degree. If I’d had to study for Alevels at college, it would have taken me much
longer and cost me more money.
Voice 4
I work full time in a very demanding job as an electronics engineer, so I thought I would never get my doctorate.
We take students on internships from sandwich courses at Oakgrove, so I already knew a lot about the place.
What I didn’t realise was how flexible their postgraduate courses are. I decide how much time I can dedicate,
and there are no fixed deadlines for assignments or completion of the whole programme.
Voice 1
We offer over 400 different courses which can be studied at our attractive purpose built campus or in distance
learning format from the comfort of your own home. We can help with funding too, so there is nothing to stand
in your way. Check out our website or phone for further information today!
Answer: a
LIFESTYLE PLANNING AUDIOSCRIPT
Listen to part of a radio phone-in programme. Financial expert Timothy Grady is talking about lifestyle
planning.
While you listen decide whether the following statements are TRUE or FALSE. The answers are below
the audio script.
1. Timothy Grady is the editor of “Business Trends”.

2. Helen Jones does not feel happy with the contract she has written.
3. Helen has not found a permanent job since she graduated.
4. Helen wishes she had studied languages at university.
5. Timothy advises Helen to get help from many sources.
6. Timothy advises Helen to study full time.
7. Timothy is in favour of Distance Learning.
8. Timothy believes it is more important to invest money in your future than time.
RH = radio host
TG = Timothy Grady
HJ = Helen Jones
RH: Ah, I think we have another caller on the line. Could we have your name please?
HJ: Yes, it’s Helen, Helen Jones.
RH: And where are you calling from Helen?
HJ: From Wales, South Wales.
RH: And do you have a question for today’s guest, Helen?
HJ: Yes, several in fact!
RH: That’s great. That’s what we’re here for. I’ll hand you straight over to Timothy Grady.
TG: Hello Helen, how can I help you?
HJ: Hello Timothy. Well, last week I read your article in “Business Trends” about lifestyle planning and about
writing a contract.
TG: Ah, yes. And have you written one?
HJ: Yes. It took me a while and it’s quite long but I found the exercise itself quite useful. You know, thinking
about what I really want. It’s the first time I’ve really sat down and thought about it seriously.
TG: Well, as I said in the article Helen, you can’t really plan for the future if you don’t know what you want.
Sometimes identifying what we really want is more difficult than we think.
RH: So, Helen, what would you like to ask Timothy?
HJ: Ehm, yes. Well, I’ve done the contract and feel happy to have given some thought to the future but now I
don’t really know where to go from here. What the next step should be.
TG: (laughing) I had an idea you were going to say that! In next month’s edition of “Business Trends” I’ve got a
follow up article about just exactly that. But we can have a preview if you like. Er, Helen, would I be very
indiscreet if I were to ask your age?
LIFESTYLE PLANNING AUDIOSCRIPT
HJ: (laughing) No, that’s all right. I’m twenty-six. I finished university a few years ago and I’ve been doing
temporary jobs since then. I’d really like to work for a big newspaper but I did a degree in French and German
and don’t know the first thing about journalism.
TG: Okay, well my advice to you is to speak to as many experts as possible. Go back to visit the Careers Officer
at your university and find out which routes you could take to move into journalism. Next, arrange to visit one of
the big newspapers. That will be easier than you think. After all, you should make absolutely sure that this is
what you really want. The best way to do that is to speak to people who are actually doing that kind of work. Go
prepared with a list of specific questions that you want to ask them. There are lots of career advice web sites
these days as well. Check those out too. The more information you get, the better.
HG: And what about the other plans I’ve made, plans about my home, buying a car, my family, holidays.
TG: Well, my advice is the same. Speak to the experts. Your first step should be to find out what kind of
earnings you will need in order to make these dreams come true. You’ll need to look at house prices, investigate
mortgages and get financial advice. You can get that kind of advice from your bank manager. When you’ve
worked out how much you need to earn you’ll have to find out which newspaper jobs pay that kind of money.
Job Centres and Careers Offices can give you that kind of information. You might need to think about retraining
as well.
RH: Are you suggesting that Helen gives up her job?
TG: No, I’m not. There are lots of ways to retrain on a part time basis. These days more and more
qualifications obtained through distance learning are being recognised. That’s often a practical option because it
allows a certain amount of flexibility.
HJ: So, I need to start tracking down the experts?
TG: I don’t think I could have put it better myself. It will take time. But time well spent. Investing time in
planning for the future is just as important as investing money.
RH: Helen, have you got any more questions for Timothy?
HJ: Er, not really, I did have but I think I can predict what his answers might be – “get advice from the ex-“
TG/HJ: experts! (all laugh)
HJ: Thank you Timothy. I’ll look forward to reading your article next month.
TG: Thanks for calling, Helen. And good luck!
RH: Yes, all the best, Helen. Now, I think we have time for one more call.
(fade out)
Listening activity answers:
1. False
2. False
3. True
4. False
5. True
6. False
7. True
8. False
LINE MANAGEMENT AUDIOSCRIPT
Listen to part of a radio programme where a manager is talking about dealing with staff.
Optional exercise Listen to the programme and decide which subjects she mentions. (Answers below)
Which subjects does she mention?
a. her experience of bosses
b. staff attitudes towards her
c. staff discipline issues
d. discussing staff development
e. staff pay negotiations
f. the variety of the job
g. balancing work and home responsibilities
Presenter: Welcome back to the second part of our programme ‘How do you manage?’ I have with me Jenny Buxton, who
works in Ipswich. Welcome Jenny
Manager: Hi
Presenter: You work for a wellknown firm of retailers, but it’s not the products I wanted to talk to you about today, it’s the
people involved. You’ve been responsible for a staff of 15 for a year or so now. Tell me how you got there.
Manager: Well, I did the standard round of applications from university and this is my second employer. I enjoy the area of
retailing, but as far as managing staff, that‘s more recent and so it's quite a new area for me with a whole new set of
challenges.
Presenter: You pride yourself on being good with people. You’ve got quite a sociable, outgoing personality. I imagine you’d
be a good person to work under.
Manager: Well, that’s what I like to think. But managing people isn’t all about sitting down with a cup of tea and talking over
issues. Being in a position of responsibility means you can be the bringer of bad news as well as good. You have to develop
a thick skin...to be unpopular, not to be liked for a decision you make.
Presenter: And I guess that can be hard at first.
Manager: Yes, but the thing you learn, if you stick at it long enough, is that people will still respect you even if they don't like
what you had to say on a particular subject, or the way you acted.
Presenter: Are there other aspects of line managing that you find difficult?
Manager: One of the hardest, most awkward things is the issue of disciplinary action. The company should have a system in
place for dealing with this kind of area and you have to make sure the system is understood and agreed by everyone. But
ultimately, if you’ve taken the employee through all the procedures and he or she still doesn't shape up, some hard decisions
have got to be made.
Presenter: We seem to be focussing a lot on the negative side here. What about some of the positive things?
Manager: Oh, the chance to help people reflect on things, how they are developing with the company. I like seeing people
develop, change and perhaps go off on a completely new path, something that may never have occurred to them if you
hadn't pointed them in that direction.
Presenter: I imagine it can be quite satisfying.
Manager: Yes. And then there’s the sheer variety. You plan your work, you have to get yourself wellorganised, but
ultimately no two days are ever the same. There is always a new challenge, and I like that more than anything.
_______________________________________________________________________________________
Answers: b,c,d,f
LIVERPOOL: CAPITAL OF CULTURE 2008 AUDIOSCRIPT
Listen to an excerpt from a local radio programme. The presenter is interviewing passers-by in the city
centre about the nomination of Liverpool as European Capital of Culture 2008.
Decide whether these statements are true or false.
Statement True or
False?
1. The first speaker is going to open a hotel to take advantage of the increase in tourism in
2008.
2. The cost of buying a house has increased since Liverpool was named Capital of Culture.
3. The second speaker is looking forward to the opportunity to party.
4. Hollywood film companies are going to move to the city.
5. There is already a lot of construction work in the streets.
6. The last speaker thinks that people are much more positive since Liverpool was chosen as
Capital of Culture.
7. Listeners will shortly be able to hear one of the people in charge of the cultural programme
for 2008.
Radio presenter Now, in case any of you had forgotten, Liverpool was named Capital of Culture 2008
about eighteen months ago, and we thought it would be a good idea to get the latest thoughts on the subject
from you the inhabitants of this fair city …so I was out and about in the centre earlier today and this is what
people had to say…
Passerby 1 Capital of Culture…moving up in the world at last aren’t we... Great for the local
economy, what with all the extra visitors... ‘Liverpool, tourist centre of the North’- Well why not? I’ll think I’ll open
up a hotel meself (laughs). Mind you, I’ve got a friend who’s having real trouble now that property prices are
going mad. She moved up from the Midlands cos she thought she’d get somewhere cheaper here, and now …
Radio presenter And you, sir, what do you think about Liverpool being Capital of Culture?
Passerby 2 I think it’s brilliant. I mean we’ve already got quite a few festivals over the summer,
down by the docks and that…so now we can have a whole year of it and really go for it! I’ll be dancing in the
streets anyway…
Radio presenter And can I ask you, what line of work you’re in?
Passerby 2 I’m in the film business, actually, and we’ve got £6m from the government to build up
the industry, so I think this will really put the city on the map worldwide. It could turn us into a sort of mini
Hollywood…
Radio presenter Do you know what’s happening in Liverpool in 2008?
Passerby 3 Oh yes, I work on the council and we’ve been involved in this for the last three years.
The fact that we beat somewhere like Newcastle who looked like they had a much better bid...
Radio presenter It’ll mean quite a few changes to the centre, of course
Passerby 3 I’m sure we’re going to get a few complaints from people about the building work. The
plan is to bring back the trams and change all the buses over. But it’ll be good when it’s finished. I think the
atmosphere here has changed already. There’s a real buzz about the place. It’s the old Mersey spirit you
see…never say die!
Radio presenter So listeners, what do you think? We want to hear your views after the news at twelve
o’clock, and if you want to ask questions about the events being planned for 2008 we’ll be having one of the
organisers with us in the studio. You can also send us an email right now at this address…..
LIVERPOOL: CAPITAL OF CULTURE 2008 AUDIOSCRIPT
Answers:
Statement True or
False?
1. The first speaker is going to open a hotel to take advantage of the increase in tourism in False
2008.
2. The cost of buying a house has increased since Liverpool was named Capital of Culture. True
3. The second speaker is looking forward to the opportunity to party. True
4. Hollywood film companies are going to move to the city. False
5. There is already a lot of construction work in the streets. False
6. The last speaker thinks that people are much more positive since Liverpool was chosen as True
Capital of Culture.
7. Listeners will shortly be able to hear one of the people in charge of the cultural programme True
for 2008.
LOGISTICS AUDIOSCRIPT
Listen to people talking about their jobs in a logistics company.
Optional exercise
Listen to the speakers and match their names with their job roles.
Andrew Whitehead (AW), Angela Beale (AB), Graham Eggers (GE), Rob Steward (RS), Terry Riley (TR)
a. checks availability of products in the warehouse
b. is a retailer.
c. is responsible for delivery.
d. packages and moves products.
e. plans and oversees the whole process
Andrew Whitehead: We produce computer accessories, printers above all. My job is to plan all the processes leading to the
assembly of the printers, and then their eventual delivery to wholesalers. I’m based in the UK, but many of our parts are
produced in China. The printers are assembled in the UK, and then sold worldwide. I work closely with our inventory staff –
people like Angela.
Angela Beale: I’m in charge of the warehouse here in the UK, but not the assembly plant. It’s my job to work with Andrew,
who is head of logistics, and make sure that we know exactly what parts we have at any time, and what orders we have
coming up. We don’t have much space here, we can’t afford it, so it’s important that we only have in stock what is absolutely
essential. When a big order is coming up, I have to order the parts we need.
Andrew Whitehead: Obviously, Angela is a key colleague. But we also depend on our warehouse staff – people like Rob.
Rob Steward: Basically, I unload deliveries, and make sure they’re stored in the right places in the warehouse. Then when I
get a call for them, I have to box them up (if necessary – a lot of them come ready boxed), put them on a pallet and ship
them out again! They go off to whichever assembly plant we’re using at the moment. There’s a lot of lifting, it’s quite a
physical job.
Andrew Whitehead: I’m keeping track of this all the time. Our company had its own logistics software designed to help me
follow exactly what we’ve got, and who’s doing what at any given point in the process. After Rob and his colleagues have
located and boxed the right parts, then they go off to someone like Terry.
Terry Riley: My job’s pretty straightforward really. I have this big truck, I drive it to the warehouse where it gets loaded up,
I’m not responsible for that, fortunately! Bad back! Can’t lift things... Then I take them where they’ve got to go. There are
some short drives, around Britain if they’re using a local assembly plant. But most of my trips are around continental
Europe. I’m often on the road for a week or so. I never come back with an empty lorry – I have to collect empty packaging
for recycling, and products that are being returned to the manufacturers for whatever reason.
Andrew Whitehead: Yes, we’re concerned about cutting our CO2 emissions, so we try to use local assembly plants if it’s
economically viable. Then we also make use of reverse logistics – as Terry said, bringing things back! There’s no point in
having empty trucks driving around. People like Terry are also responsible for delivering our finished products to
wholesalers, and sometimes even retailers.
Graham Eggers: Yes, in the past I had to deal with a wholesaler, or make massive orders. This wasn’t good for the kind of
small shop I have. I didn’t want to have lots of my capital tied up in stock, nor do I have space to store lots of stuff. That’s
why working with Andrew is good – their logistics are so good that they can make financial sense out of delivering even only
two or three items at a time to me. I get what I want, when I need it.
Andrew Whitehead: And I guess that – “what you want, when you need it” would be the best way of summing up my job!
Answers: a.AB, b.GE, c.TR, d.RS, e.AW
MANAGING CONFLICT AUDIOSCRIPT
Listen to some work colleagues trying to resolve a dispute. While you listen, choose the best answer
from the choices below.
1. What is the dispute the people are resolving? a. About a special project.
b. About pay and conditions.
c. About personal problems.
2. How far do they reach an agreement? a. Not at all.
b. To a certain extent.
c. Completely.
3. How successful is the moderator? a. A total failure.
b. Reasonably successful.
c. Completely successful.
Mike: Ok, Craig and Gavin, I realise that there have been some problems between you recently, and I’d like to
try and sort them out right now. Gavin, can you tell me why you think this problem has arisen now?
Gavin: You’re asking me!? I really have no idea. I mean I came into this job a year ago with a special project to
do…I had a very positive attitude, I was excited about it, and Craig’s just blocked me all along…
Craig: Well that’s not fair at all, that’s just not true!
Mike: Ok, Ok, one second. Can everyone speak one at a time, please! Gavin, go on…
Gavin: Well, that’s about it really. I’ve never felt as if I’ve been welcomed here. I mean, when I walk in to the
office, the others don’t even say hello to me…
Craig: That’s just not true!!! It’s you who doesn’t say hello!!
Mike: Craig, please! Gavin, can you tell me why you think this situation may have arisen?
Gavin: Well, as I said, I’ve really no idea. Perhaps it’s just my style – I’m very positive, energetic and outgoing,
while everyone else here seems to be half-asleep…
Mike: Erm, listen, I don’t think that personal, judgmental comments like that help. Can we just stick to facts
rather than opinions?
Gavin: Ok, well, I could see right away that some changes needed making here, so I set about making those
changes…
Mike: And was that part of your job description?
Gavin: Job description! Job description! That’s all I ever hear round here…that’s the problem with this
place…there’s no initiative, no energy…
Mike: Hmm, Ok, Craig, would you like to tell us what you feel the problem is?
Craig: Well, I think it’s quite clear isn’t it? Him! That’s it!
Mike: Ok, as I said, can we keep away from personal comments here, and stick to talking about the
workplace…
Craig: Well, I am talking about the workplace! He doesn’t respect the limits of what he’s supposed to do…He
came in here for a one-year project, but has then tried to change the way everyone else works as well…
Mike: Gavin? Can you respond to that?

MANAGING CONFLICT AUDIOSCRIPT
Gavin: Well, my project involved everyone else. It was impossible to do what I had to do without getting other
people to rethink the way they work.
Mike: OK, I think that personality issues are crucial here.
Gavin/Craig: (murmurs of agreement)
Mike: Personality issues are the most difficult thing to change. Perhaps we’ll never be able resolve them. You
are different people with different personalities and different ways of working.
Gavin: And so?
Mike: Well, that doesn’t mean the problem can’t be solved. We have to be flexible, accept change and be
tolerant of difference.
Craig: Easy to say!!
Mike: Well, yes, it is easy to say…but difficult to do! I don’t deny that. However, what we need to do is review
your project, and look at everyone’s roles and responsibilities in the project and in this organisation as a whole.
If everyone sticks to and respects other people’s roles and responsibilities, then we can at least settle on a
good, constructive working atmosphere.
Answer:
1. What is the dispute the people are resolving? a. About a special project.
2. How far do they reach an agreement? b. To a certain extent.
3. How successful is the moderator? b. Reasonably successful.
MANAGING DIVERSITY AUDIOSCRIPT
Listen to a part of a radio interview with Alan Griffin, a business management expert, talking about the
price that some companies have to pay when they fail to address diversityrelated risks.
Optional exercise
Read through the statements below and decide whether they are TRUE or FALSE according to the listening.
1. Although diversity is being dealt with, it is still an important concern for employers.
2. A growing number of people are suing employers because they feel discriminated against because of
their age.
3. Insurance to cover discrimination claims is an enormous cost for companies.
4. Security firms sometimes discriminate against people because of their age.
5. Employers cannot discriminate against job applicants who have been convicted of any crime.
(Answers below)
Interviewer: Tell me, Mr. Griffin, are diversity risks really still an issue? Aren’t companies these days dealing with
diversity?
AG: Oh yes, they are very much an issue. We have come a long way since those days when employers were
allowed to discriminate against job candidates just because of their race or their sex. The trouble is, the
boundaries of diversity and discrimination are widening. Companies have a lot more to consider than a
person’s skin colour or a person’s gender.
Interviewer: So can you give listeners an example of what kind of things you are referring to here?
AG: Okay. let’s see, well, one growing area of discrimination is ageism. In 1998, companies in the United
States had to pay out more than fiftyfive million dollars to employers who had filed agerelated discrimination
complaints against their companies. That’s a lot of money.
Interviewer: Phew!! So how should companies protect themselves from this kind of thing?
AG: Well, first of all they should think carefully about their recruitment policies and then they should take out
insurance to cover themselves.
Interviewer: Isn’t that expensive? for the companies, I mean.
AG: No, not as expensive as you might think. These days most small and medium sized organisations take out
EPLI that’s Employment Liability Practices Insurance. The cost of the insurance has fallen over the years and
if a company isn’t covered and loses a discrimination case, well, let’s just say this is the cheaper option!
Interviewer: You’ve mentioned ageism as a growing concern but what other kinds of diversity should managers
be aware of?
AG: Well, you’d probably be surprised to hear about some discrimination against single people, against
married parents, against people who are too tall, too short, too heavy!
Interviewer: Really?
AG: Oh yes. Security firms are a good example here. They typically state that their employees need to be over
or under a certain height or weight. They claim it’s necessary for the job but there have been cases where
people have claimed discrimination.
Interviewer: And won?
AG: Sometimes yes. Then there are people with a criminal background. Employers used to feel justified in
turning away job applicants just because they’d been in trouble with the law.
MANAGING DIVERSITY AUDIOSCRIPT
Interviewer: Isn’t that still the case?
AG: No, not exactly. The law states that employers can only reject a job applicant with a criminal record if the
crime bears a direct relation to the job in question. So somebody who has served a sentence for, let’s say
stealing cars, would be all right in a job as a kitchen porter.
Interviewer: And Mr. Griffin, tell me, how many people actually go through with their threats to sue a company
for discrimination?
AG: Well, I haven’t got the latest figures for the UK but in the United States the Equal Opportunities Commission
receive around eighty five thousand complaints every year and that figure is rising. Race and sex account for
most of the complaints that are filed but age discrimination is on the increase too.
Interviewer: So, any words of advice for risk managers?
AG: Well, first of all make sure that you have adequate insurance. Then address the issues of diversity from
within the organisation. Get the employees involved. Celebrate the differences and try to build up a reputation
as a fair employer. And remember it is worth investing time and effort in addressing these issues because
statistics have shown that you’re much more likely to be sued by an employee than a third party.
Answers:
1. True, 2. True, 3. False, 4. False, 5. True
MARKETING AUDIOSCRIPT
Listen to a university lecturer introduce his course on Marketing.
Optional activity:
While you are listening, try to decide whether these sentences are true or false.
1. There will be three marketing lectures a week until the end of term.
2. Today’s lecture looks at pricing.
3. Marketing is about advertising.
4. A customer focused organisation may not have a marketing department.
5. In a customer focused organisation only marketing staff think about customers.
6. Employees need to work as a team to deliver customer satisfaction.
7. Everyone needs to know how satisfied customers are.
Good morning everybody and welcome to this the first lecture on Marketing. I’ll be giving two lectures a week on
this important business topic at this time on Tuesdays and Fridays until term ends. Right, well this morning I’d
like to introduce you to some important concepts in marketing. As you know there are lots of different elements
that go together to make up Marketing, we’ll look at the key elements during this course of lectures. I’d like to
start with a general introduction today.
In general terms marketing is all about making links or contacts between producers and consumers. To make
these links it’s very important to find out and then deliver exactly what consumers want. What is a consumer? A
consumer is a person or organisation that buys a product, it’s as simple as that. Once again marketing is all
about finding out and then delivering what consumers want in a profitable way. ‘In a profitable way’ – this is
obvious you may think, a company won’t last long if it delivers what customers want and loses money at the
same time, well in fact it’s not quite as easy to achieve as you may think. We’ll be looking at the issue of pricing
later in this series of lectures.
A company should aim to satisfy their customers’ needs, good marketing helps the company to achieve this. I’d
like to add an extra element now – a company should aim to satisfy their customers’ needs better than their
competitors do. Again, we’ll look at the topic of competition, how to measure it and react to it later in this series
of lectures.
Today I want to introduce you to the concept of a customer focused organisation. A customer focused
organisation is an organisation that takes the concerns of its customers seriously. There may be a marketing
department in a customer focused organisation, if we’re talking about a small company there may not be one.
One thing that all customer focused organisations have in common is that marketing, satisfying the needs of the
organisation’s customers, is the concern of every employee. Everybody who works for this sort of company
knows very well who their customers are and each employee works as a team to deliver a higher degree of
customer satisfaction than their competitors.
‘How do we measure customer satisfaction?’ I hear you asking, well...
MARKETING AUDIOSCRIPT
Answer to activity:
1. There will be three marketing lectures a week until the end of term. False
2. Today’s lecture looks at pricing. False
3. Marketing is about advertising. False
4. A customer focused organisation may not have a marketing department. True
5. In a customer focused organisation only marketing staff think about customers. False
6. Employees need to work as a team to deliver customer satisfaction. True
7. Everyone needs to know how satisfied customers are. True
MARKET RESEARCH AUDIOSCRIPT
Listen to a market research consultant being interviewed about her job.
Put the process that the consultant goes through with a new client into the correct order.
a. I have to go back to the original proposal and analyse the results to see what corresponds with their
objectives and to see if I can find anything they may not have thought of.
b. I then design a questionnaire.
c. I then speak to the data processing department about what the end tables should look like.
d. Once the final tables are ready I have to check them and organise a presentation.
e. Once the interviewers have been briefed, I send the client a schedule and then they get back to me with
deadlines.
f. Together we decide on the methodology and the objectives of the research.
Interviewer: How long have you been a Market Research Consultant?
Consultant: Well, I started straight after finishing university in 1997.
Interviewer: Did you study market research?
Consultant: Yeah, and it really helped me to get into the industry but I have to say that it’s more important to
get experience in different types of market research to find out exactly what you’re interested in.
Interviewer: So what are you interested in?
Consultant: Well, at the moment I specialise in quantitative advertising research which means that I do two
types of projects. Trackers, which are ongoing projects that look at trends or customer satisfaction over a long
period of time. I then have to analyse the shifts in trends. The only problem with trackers is that it is very admin
intensive and so takes up a lot of your time, but erm you do build up a good relationship with the client. I also do
a couple of adhoc jobs which are much shorter projects.
Interviewer: What exactly do you mean by adhoc jobs?
Consultant: It’s basically when companies need quick answers to their questions about their consumers’
habits. They just ask for one questionnaire to be sent out for example so the time you spend on an adhoc
project tends to be fairly short.
Interviewer: Which do you prefer, trackers or adhoc?
Consultant: I like doing both and in fact I need to do both at the same time to keep me sane. I need the variety.
Interviewer: So on a daily basis how much contact do you have with your clients?
Consultant: A lot, although it does depend on how live a project is?
Interviewer: What do you mean by ‘live’?
Consultant: Some clients want a lot of data and so could be on the phone every other day wanting updates
and new questionnaires.
Interviewer: Ok, so how exactly do you get the data they need?
MARKET RESEARCH AUDIOSCRIPT
Consultant: Well I’m in charge of designing the questionnaires, whether they be for the field department, which
organises people to speak to people in the street, or the phones…, or we now do a lot of online questionnaires.
Anyway, I then liase with the operations department who book and brief interviewers about what they have to
do.
Interviewer: Can you just explain what process you go through with a new client?
Consultant: Right, well erm together we decide on the methodology and the objectives of the research. I then
design a questionnaire. Once the interviewers have been briefed, I send the client a schedule and then they get
back to me with deadlines. I then speak to the data processing department about what the end tables should
look like. Often the client will contact me for a ‘Topline’, which is a sample of the results after say three days of
research. Once the final tables are ready I have to check them and organise a presentation. I have to go back to
the original proposal and analyse the results to see what corresponds with their objectives and erm to see if I
can find anything they may not have thought of.
Interviewer: Finally, what do you like and dislike about your job?
Consultant: As I said, variety is important and as for what I don’t like, it has to be the table checking!
Answers: 1 f, 2 b, 3 e, 4 c, 5 d, 6 a
MENTORING AUDIOSCRIPT
Listen to an excerpt from a radio programme called “Women’s Moment”, with guest writer Ellen Granger
who is talking about mentoring.
Radio host = RH
Ellen Granger = EG
RH: Welcome to the programme, Ellen.
EG: Thanks. It’s great to be here.
RH: Ellen, we’re going to talk about your new book today: Mentoring for Women. It’s been out a few weeks and
selling well.
EG: Yes.
RH: Why have you written a book about mentoring especially for women?
EG: Because most of the books that are on the market are very male orientated. In a working environment,
women have particular issues. Issues that men don’t have. Men have their issues too, of course, but most of
what has been written already deals with those.
RH: Can we talk in general terms for a moment. Some listeners won’t be familiar with the term mentoring. Could
you just tell us what the role of a mentor is exactly?
EG: A mentor is somebody who is there to help you succeed. Somebody who you can learn from because he or
she has had similar work experience. In the case of a female mentee, evidence has shown that a female mentor
produces the best results.
RH: And how can women set about finding a mentor?
EG: Well, that’s the same for men and women. It depends very much on the working context. Some businesses
organise mentoring schemes in the workplace. Ask your immediate boss about the possibilities. Or, if there isn’t
already a mentoring scheme in place there are plenty of ways to sort it out yourself. First have a chat with your
boss and explain that you are interested in having a mentor. Then look for somebody inside the company who
has experience in the field that you are working in. Most people feel flattered at being asked to mentor.
RH: And if there is nobody inside the business?
EG: Then look outside. Here are more and more big and medium sized businesses setting up mentoring
schemes with other companies. Libraries and employment offices usually have information about schemes.
There is quite a lot of information on the web too. And, last but not least, instead of actively looking for a mentor,
try selling yourself as a mentee. Write up a paragraph about your needs and expectations and send it out to the
personnel officers of companies
RH: And what about becoming a mentor?
EG: Yes, the second part of my book is dedicated to becoming a mentor. Lots of people think that you need
special qualifications to become a mentor but that’s not true. Some people make better mentors than others, of
course. There are lots of training courses for mentoring these days. In local colleges or by distance learning.
Anybody who has been working for some time has something very valuable to offer: experience.
RH: Thank you, Ellen. Now I think we have a telephone call from a listener ......(fade out)
MICROCREDITS AUDIOSCRIPT
Listen to four people talking about the use they made of their microcredits.
Optional exercise
Match the names with the profiles. (Answers below)
Sandra Estelle Miriam
from Ecuador has 3 children lives in a village

from Ghana has 5 children
from the Philippines lives in a city
Sandra:
I live in a village in the Philippines with my five children. I used to work all day selling vegetables in the market,
but we never had enough money. My children were hungry all the time. Some other women in the village had
got loans, but I thought I was too poor and wouldn’t be able to pay it back. They persuaded me to take out a
loan, and I was able to buy better vegetables to sell in the market. Every day I sold more and more vegetables,
and made more and more profit. I paid the loan back on time, and now I’ve taken out another one. I’ve bought
seeds to grow vegetables, so that I can make more money. My life has changed completely. My children are
never hungry and I can afford to send them to school.
Estelle:
I live in Ghana and I make straw hats and baskets. Before I got my loan I couldn’t make many hats and baskets
because I couldn’t afford to buy much straw. Now I make a lot more, and I buy baskets from other women in my
village to sell. I’ve set up a stall and sell my goods to tourists. I’m planning to start selling different traditional
crafts. Every week I pay back some of the loan, and now I’ve nearly paid it all back. The extra money that I’m
making means my three children can go to school.
Miriam:
I live in Ecuador on the outskirts of a large city. For years I sold bottled water by the roadside, but I never made
much money. My house was falling down and I couldn’t feed my three children properly. With my first loan I
bought some bottles of soft drink. You can make much more profit than from selling just water. At first all the
extra money went on feeding my family. I started buying more vegetables and sometimes even meat. I used
my second loan to start selling snacks as well, and made enough money to get the house repaired. Now I’ve
taken out another loan and I’m going to open a small shop. Every week I save some money so that if anyone in
my family gets ill I can afford medicine.
Answers:
Sandra Estelle Miriam

from the Philippines from Ghana from Ecuador
lives in a village lives in a village lives in a city
has 5 children has 3 children has 3 children
MONOPOLIES AUDIOSCRIPT
Listen to an interview with a lawyer involved in antitrust (monopoly) cases.
Optional exercise Listen and fill in the interviewer’s notes (Answers below)
Interview with Annabelle Collins
Qualifications: Degree in ………….. 1
Legal training & specialization in ....................... 2 law
3
Experience: worked in both public and ………………… sector
Skills: good at synthesizing large amounts of ………………………. 4
has working knowledge of government ………………. 5
keeps on top of changes in ......................................... 6
7
works to strict ……………………………
Interviewer: Hello and welcome to the second in our series of programmes ‘Brief Insights’. Today I’m talking to Annabelle
Collins, a legal adviser with the Competition Commission in London. Annabelle, why the corporate sector?
Annabelle: Hello, Simon. Well, I suppose first of all my academic background I read Economics at university means I’m

quite well equipped for this area of work. After my legal training I went into private practice specializing in commercial law
and I've always been interested in the effect of regulation on business practice…
Interviewer: But you’re on the side of the consumer now, not the big corporations?
Annabelle: With twenty or so years of experience in the field I’ve seen things from both perspectives but I like to think now
that I’m standing up for the public interest. Keeping the big boys in line, if you like.
Interviewer: There’s a lot of research involved, I take it.
Annabelle: There’s the sheer volume of evidence in the form of company data and expert testimony. You also need a firm
grasp of detailed regulations and to keep yourself up to date with government policy.
Interviewer: It must mean a few late nights...
Annabelle: A merger case may run to hundreds of boxes of documents and you’ve got to distil that down to the few key
themes, get it clear in your head what the issues are over the course of what can be a very complex process. It definitely
stimulates the grey matter.
Interviewer: And the cases may be quite high profile at times…
Annabelle: Oh, people are playing for big stakes. There are always powerful interests at work so you have to be pretty
focussed at times. On the other hand, companies don’t usually want the glare of publicity; they have their businesses to think
about.
Interviewer: But there have been major changes in the legislation in recent times?
Annabelle: There’s been shall we say a definite change of emphasis and as a regulatory body we have to reflect that. I think
the procedures for, say, a market investigation are far more transparent and rigorous than in the past. It’s not meant to be an
adversarial process, more a gathering and sifting of evidence with expert input and then the application of a suitable remedy.
Interviewer: And you’re working to quite strict deadlines…
Annabelle: Oh yes, there are statutory time limits laid down for a merger inquiry for example. The whole process has got to
come to a conclusion, contained in its final report, within six months. The business world doesn’t hang around and nor can
we.
Answers: 1. Economics, 2. commercial, 3. private, 4. information, 5. policy, 6. legislation, 7. deadlines
MOTIVATION AUDIOSCRIPT
Listen to an extract of an interview with a professor of Business Studies about the subject of
Motivation. To see how much you understand, you can try the following optional listening activity.
Listening activity:
Listen to the interview and read these notes that a student has made. Decide if what the student has written is
right or wrong, according to the recording.
Notes Right or
wrong?
The most important thing for a manager is motivation.
Managers find motivation easy because they are trained.
Money is the most important factor for workers.
Workers at Western Electric increased productivity after management started to include them
in decision making.
The company Kochums changed from being a failing company to a successful one after
changing their motivation practice.
Radio interviewer Professor Bevan, how important is motivation for a manager?
Professor Bevan Oh motivation is extremely important. I’d say it’s the most important aspect of a
manager’s job. A manager’s job is to get the job done ... whatever that job might be. So a manager has to
motivate the workers .... as a team and also on an individual basis. Without motivation the job just won’t get
done.
Radio interviewer So how do managers go about doing this? It doesn’t sound very easy.
Professor Bevan No, it is a complicated issue. But managers have special tools. They are trained to use
them to boost motivation and increase production to a maximum.
Radio interviewer Tools?
Professor Bevan Yes, tools like .... praise .... approval and .... recognition. And then there is trust
........... and expectation. They are all important for workers.
Radio interviewer And money? What about money?
Professor Bevan Yes, money is a factor but you might be surprised to learn that it comes out last on the
list of these tools that we are talking about.
Radio interviewer So, what comes before money? What sort of things are more important for workers?
Professor Bevan Well ... all of the things that I have already mentioned, and then .......... job enrichment
and good communication between the workers and the bosses.
Radio interviewer And have you got any examples of real life situations to back up your claims?
Professor Bevan One good example is the firm Western Electric. When managers started taking an
interest in their workers there was a huge increase in production. They started to talk to the workers and
MOTIVATION AUDIOSCRIPT
encouraged them to get involved in decision making. Workers began to feel that their contributions were
important. And it paid off.
Radio interviewer Productivity increased?
Professor Bevan Yes, hugely. The Swedish company Kochums is another example. The company was
on the verge of collapse when managers decided to try a change in motivation practice.
Radio interviewer What did they do?
Professor Bevan Well, basically it was a change in attitude towards their workers. Managers decided to
stop giving orders and to try persuading them instead.
Radio interviewer And it worked?
Professor Bevan Absolutely. In just ten years they managed to turn a 15 million dollar loss into a 100
million dollar profit.
Radio interviewer So, let’s get this straight .... are you saying that workers are not interested in earning
more money?
Professor Bevan I’m saying they’re not just interested in money. It is important of course. We need to
enjoy a certain standard of living. But, as I mentioned before, there are other things that are just as important;
.... praise, approval, recognition, trust and expectation, job enrichment and good communication.
Listening Activity answer:
Notes Right or
wrong?
The most important thing for a manager is motivation. Right
Managers find motivation easy because they are trained. Wrong
Money is the most important factor for workers. Wrong
Workers at Western Electric increased productivity after management started to include them Right
in decision making.
The company Kochums changed from being a failing company to a successful one after Right
changing their motivation practice.
MUSIC BUSINESS AUDIOSCRIPT
Listen to two people discussing changes in the music industry.
Optional exercise
Decide which of these is the best summary of what you hear. (Answer below)
A These are interesting times for the music industry. Sales of CDs are down and huge numbers of songs are
shared illegally on the internet. There is however optimism for the future. Ringtones are a model of how things
can be successfully sold digitally and there are new models of selling music.
B These are interesting times for the music industry. The fall in CD sales and the fall in demand for music
means that the music business has serious problems. The market for mobile phone ringtones is a very big one
but it is unlikely that music can be sold the same way. People will still buy CDs but the market will continue to
get smaller.
C These are interesting times for the music industry. Falling CD sales are driving companies out of business.
Music companies have to find new business models to meet changes in the market. Young people spend more
money on ringtones than music and the music business can’t catch up while filesharing becomes increasingly
popular.
P = Presenter
P: There’s said to be an old Chinese curse – ‘May you live in interesting times’. Well, these are certainly
interesting times for the music industry. CD sales are down by almost 20% this year, the major chain of stores
Tower Records went bankrupt earlier this year and there are constant gloomy predictions that the rise and rise
of ‘filesharing’ – people illegally sharing music over the internet – will force many companies involved in the
production and sale of music out of business.
I’m joined in the studio by Peter O’Neill, who writes a popular blog about the business of making and selling
music (pause) Peter, is this the end for the music business?
Peter: No, in a word. I think we need to say that the death of the music industry has been greatly exaggerated.
I think there has never been as much demand as there is now for consuming music – and people are getting
music in many different ways. The challenge for the big companies in the music business is to try and
understand the changes that are taking place and come up with a new business model. If they can do that, I
think there are very exciting times ahead.
P: Well, I don’t want to contradict you but let’s look at some of the statistics around filesharing. An estimated
12 billion songs were swapped or illegally downloaded last year with an estimated loss of £325 million for British
record companies. A European survey said 34% of 15 to 24 year olds had no idea of music as something you
paid for. That, to me, looks like very bad news for the music companies.
Peter: Ah – but I think that’s because the record companies have been very slow in finding ways to sell music
in the ways that young people will buy it. Those same 15 to 24 year olds who have never imagined buying
music are the people who pay £2.50 for a ringtone for their mobile phone. Ringtones went from nothing to a
multibillion pound business in a very short space of time – because people could buy them instantly – it’s a very
easy process. And music sales are catching up. It’s becoming very quick and easy to buy a song you want –
on your computer or on your mobile or whatever. And levels of file sharing are remaining steady, not going up.
P: But ..
Peter: One more point. Last year the Arctic Monkeys released the fastest selling debut album ever. If record
shops are dead – how did they manage to do that? Well, they made some of their songs available for free on
the internet. People shared those songs and passed them on to friends and it all helped create a very positive
‘buzz’ about the Arctic Monkeys and when they released their record people wanted to buy it. That’s the sort of
model the music business has to look at.
Answer: A
NEGOTIATING SKILLS AUDIOSCRIPT
Two business people, Alison and Donald, are negotiating the terms of delivery of some new components.
Alison: Ok, well, you’ve seen the price we offered in the documents, and the terms of delivery.
They’re our company’s standard procedures and we’d like to keep to them as far as possible. We only change
when there are exceptional circumstances.
Donald: I see. However, I do think these are exceptional circumstances. The payment rate you usually offer is
made against a certain time period. Now you’re asking for delivery within a much shorter time than usual. This
makes it more difficult for us. I have to take on extra staff to meet this, or pay them overtime. If you can raise
your offer, I’ll guarantee delivery within the time.
A: Hmm, I see your point. However, we did actually choose you as a supplier because you guaranteed
that you could deliver in a short period of time. That was your main strength! The payment terms we offered
were clear from the start, and I don’t actually think it’s the case to change them here. I don’t think these
circumstances are exceptional. This project has been carefully and tightly budgeted. If we go over budget we’ll
put the whole project at risk. I’m afraid there’s no way we can change those financial parameters at this point.
D: Ok, I take your point. I think if we can both be a little more flexible here though, we can make sure
everyone ends up happy! I realise the budget for the project has already been drawn up, but there is some
possibility for leeway on the delivery period. If you can give me an extra ten days on the delivery date, I’ll make
sure we stick to the agreed price, and there will be no danger of any dip in quality standards.
A: Well, quality standards are a separate issue, and I don’t really think we should be touching on them
here. That’s not part of the scope of this meeting.
D: But if you’re shortening the delivery period and not increasing the pay offer, something has to give
somewhere! Do you see what I mean?
A: Yeah, like I said, I take your point Donald, but these things have been agreed beforehand. It’s not easy
for us to change any of the terms at this point in the negotiations. However, I think we can offer you another 3-5
days extension on the delivery date, but I will need to consult with a colleague before I can confirm on that!
D: OK, let’s go with that then, but make sure you confirm that for me as soon as you can!
A: I’ll let you know by the end of today! Promise!
NEURO-LINGUISTIC PROGRAMMING AUDIOSCRIPT
A trainer talks about a conference in Neuro-Linguistic Programming (NLP) that she attended.
While listening, decide whether these statements are true or false. The answers are below the audio
script.
Statement True or
False?
1. The reason that she attended the conference is because she wanted to cure a phobia she has
about flying.
2. The trainer feels that the conference she attended has made a large difference to her life.
3. She says that some people at the conference benefited from NLP by being cured of their
phobias.
4. She has been able to apply what she learned to her professional life.
5. She became bored and distracted on the course when listening to stories for 2 hours.
6. She feels the effectiveness of NLP depends on the person receiving the counselling.
7. She is now more convinced of the benefits of NLP after having attended the conference.
Interviewer: What do you understand by NLP?
Trainer: Neuro-Linguistic Programming is a methodology based on the belief that all behaviour can be
modelled, learned and changed. It’s also about dealing with phobias. For example, if someone has a phobia
about flying they probably have catastrophic images of planes crashing in their heads when someone talks
about flying. Using NLP you can control these catastrophic images and change them into something more
pleasant.
Interviewer: Why did you go on the course? Was it a personal choice or something imposed on you by your
work?
Trainer: I was interested in the theory behind NLP and how it could be used within my job as a trainer. I
had already attended a course where some elements of NLP had been introduced, this sparked my interest and
one of the delegates from that course told me about McKenna, Bandler & Breen. Luckily my work was willing to
pay for me to attend.
Interviewer: How did it benefit you personally?
Trainer: Personally I found it fascinating although I wouldn’t say that it changed my life. However, other
people on the course were there to become more confident, get over personal phobias, that sort of thing.
Interviewer: And professionally?
Trainer: Professionally I’ve been able to put some of the theory into practice when designing my own
training courses. Sometimes it’s as simple as the language you use like using positives and negatives to your
advantage.
Interviewer: What did you most enjoy doing at the conference?
Trainer: The most memorable and enjoyable parts of the conference were ‘stories’ told to us by Richard
Bandler. Everyday we listened to Richard talk for about 2 hours and whereas normally I’d become fidgety and
distracted, Richard held our attention effortlessly. He was using NLP techniques to teach us about NLP. He told
fascinating stories and they’re easy to recall.
NEURO-LINGUISTIC PROGRAMMING AUDIOSCRIPT
Interviewer: Did you believe in NLP before the conference? Do you believe in it having been to the
conference?
Trainer: Parts of NLP are just common sense like with replacing scary images with friendly ones to
become less upset by spiders, say. The use of positive visualisation with sports also seems to be quite
effective. But as always it depends on the person on the receiving end as to how effective NLP can be; if
someone believes enough, sometimes anything is possible. Before I attended the course I was a little sceptical
and after the course I am probably still a little sceptical about the more excessive claims, but there were some
things that just seem to make sense.
Interviewer: What message would you give to people who know nothing about NLP from what you have
learnt?
Trainer: NLP has some interesting ideas to offer and if you’re interested in how the mind works, I would
recommend the course wholeheartedly but be prepared to keep an open mind.
Answers to activity:
Statement True or
False?
1. The reason that she attended the conference is because she wanted to cure a phobia she has False
about flying.
2. The trainer feels that the conference she attended has made a large difference to her life. False
3. She says that some people at the conference benefited from NLP by being cured of their True
phobias.
4. She has been able to apply what she learned to her professional life. True
5. She became bored and distracted on the course when listening to stories for 2 hours. False
6. She feels the effectiveness of NLP depends on the person receiving the counselling. True
7. She is now more convinced of the benefits of NLP after having attended the conference. True
NEW COMMUNICATIONS AUDIOSCRIPT
Interview with a podcaster
Scott: I know you got into podcasting pretty much at the beginning. How did you first hear of it?
Dave: I was an avid reader of blogs, and I was aware that some bloggers were starting to attach audio files.
That excited me. I had never written my own blog – I’m not really much of a writer – but I knew that doing
something with audio would be my kind of thing. I read a newspaper article early in 2004, February, I think,
which mentioned podcasting. So I started to look into it, but I didn’t feel that I had the technical capabilities. I
was also busy with work, I’m a graphic designer, so I sort of forgot about the idea for a while.
Scott: But you came back to it and started your own podcast early in 2005.
Dave: That’s right. In January, to be exact. By then all the tools were available, and I had enough free time
to devote to my own podcast. Of course I didn’t know if anyone would listen to it, but just being able to
broadcast something was enough for me.
Scott: Did you get any reaction from the public?
Dave: Yes, I was surprised and gratified to find that not only were people listening, but they were interested
enough to email me with their thoughts on what I’d said.
Scott: What do you find to talk about?
Dave: Current affairs, music, travel, you know, the things I’m interested in. I find it quite easy to just ramble
on about things in general, like something I’ve read about, and as I began to hear from people I could imagine
that I was talking to a real person, I could visualise my audience, if you like. I must admit that I’d always had
ambitions to have my own radio show. I’d dabbled a little in community broadcasting, but of course never had
my own programme. With podcasting I found that I could have just that, my own show three times a week.
Scott: Nowadays your podcasts aren’t just all talk, are they?
Dave: No, I include quite a bit of music in them. People in bands send me examples of their music, and if I
like it, I’ll play it in my podcast. I also actively look for new music to play. Lots of people nowadays publish their
music on the web, and they’re very happy to have it publicised more in podcasts.
Scott: At the moment this is just a hobby, but do you see yourself making money from podcasting in the
future?
Dave: No, not really. I know that some podcasters are talking about charging a subscription to their
podcasts, but I like the idea that it’s for free. If you start charging people for something they can start making
demands on you, and I like to be able to do and say whatever I want.
NEW URBANISM AUDIOSCRIPT
Listen to an interview with an architect who explains about the trend of New Urbanism
Interviewer Contemporary architecture is getting more and more spectacular. Developments in computer
technology mean that it is now possible to build things which would have been impossible twenty years ago.
However, while the great signature buildings like Gehry's Bilbao Guggenheim and Foster's "gherkin" make
headlines, there is another important trend in contemporary architecture. It's called "new urbanism". Kevin
Whitehead is a young architect from Manchester, and also a "new urbanist". Kevin, is "new urbanism" just a way
of reacting against important and expensive signature buildings?
Architect New Urbanism isn't a reaction against flashy signature buildings, but it is a completely different way
of approaching and thinking about architecture.
Interviewer How do you mean, exactly?
Architect Well, I'm a practising architect, but I have no interest in building something that's big and expensive.
In fact, I'm not really that interested in making new buildings at all really...
Interviewer So what are you interested in then?
Architect I believe that architecture should be about people first, and about people's relationship with the
space around them with their environment. Us New Urbanists aren't so interested in these great aesthetic
triumphs, big names making big signature buildings and trying to transform a city with one flashy museum or
office block. New Urbanism is more about trying to build communities.
Interviewer Could you give us an example? Perhaps the project that is currently taking place in Ancoats in
Manchester...
Architect Ancoats is an example of an area that was really depressed, a lot of old empty buildings and a
terrible 1970s housing estate. The "New Islington" project is going to redevelop the whole area.
Interviewer How are you planning to do that exactly?
Architect We are restoring old buildings to attract new people to come to the area, but we make sure we are
keeping the old community there. It's not just about one building there
will be a mixture of housing, shops, businesses and public spaces. New Urbanism creates the opportunity for
communities to take root and develop.
NOTFORPROFIT ORGANISATIONS AUDIOSCRIPT
Listen to part of an interview for a job with a nonprofitmaking organisation.
Put these points in the order they are mentioned.
A adaptable and independent
B does sport and mountain climbing
C interrailing in Europe
D Spanish GCSE
E worked on building sites
F working with the elderly/exoffenders
Interviewer: Well, thanks very much for coming along today. I’d like to start off by finding out a little bit about yourself and
your reasons for applying for our overseas volunteer scheme. Tell me first of all, how did you hear about us?
Volunteer: er, well it was through a friend, actually, who got involved with your organisation a couple of years ago. I’ve been
wanting to do something like this for a while, and I suppose she gave me the courage to actually take the plunge.
Interviewer: Word of mouth is one of the commoner ways people find out about us. We don’t spend huge amounts on
advertising campaigns and the like. So why community work in particular?
Volunteer: Well I’ve had a bit of experience in my home town getting involved in various projects during school holidays,
and while I was at university as well
Interviewer: Oh yes…?
Volunteer: One was working with the elderly in care homes, listening to their life stories that was part of an oral history
project funded by the local authority. And then another time I worked on a scheme for exprisoners to improve their reading
and writing. Oh and I’ve worked on building sites off and on since I left school.
Interviewer: But you’ve never lived or worked abroad before?
Volunteer: Only travelling with friends. Interrrailing in Europe, just what a lot of young people do in their gap year.
Interviewer: So Costa Rica would be a real change?
Volunteer: Absolutely!
Interviewer: And why Central America?
Volunteer: Well I have to admit there are selfish reasons. I want to improve my Spanish. I got a GSCE at school but never
really had the chance to use it. But it’s more than that, I feel I want to put the experience I’ve had to better use
Interviewer: How do you feel about living so far from home comforts? You know you’ll be spending three months of the year
in quite an isolated community in the mountains. Conditions will be pretty basic.
Volunteer: To be frank, I’m a little nervous, but I think I’m quite adaptable and independent.
Interviewer: And you’re in good shape, I presume? The building project can be quite physically demanding. Plus you’ll be at
altitude as well which takes a bit of getting used to.
Volunteer: Oh, I’m an outdoor sort of person. I still do quite a lot of sport and mountainclimbing, so I think I’ll be able to
cope with that side of things
Interviewer: OK let’s move on to accommodation arrangements. As you know most of volunteers stay with local families….
Answers
1 F, 2 E, 3 C, 4 D, 5 A, 6 B
NOTTING HILL CARNIVAL AUDIOSCRIPT
Listen to an interview with carnival-goer Winston Perry who talks about the famous Notting Hill Carnival
in London.
Before you listen, try to match some of the words below with the correct explanation on the right. This
will help you to understand the conversation. The answers are below the audio script.
Word Explanation
1. Jerk chicken a) A popular television programme
2. Steelpan b) style of dance music which started in Trinidad about a hundred years
ago
3. Sound system c) chicken marinated in herbs and spices and then barbecued
4. Calypso d) the year of serious riots in the Notting Hill area after repeated racist
attacks on West Indian residents by white youths. The first carnivals
were a response to this, to try and unite the community around a
celebration of West Indian culture.
5. Soca e) percussion instrument made out of an empty oil drum that produces
between three and thirty different notes. They were invented in
Trinidad and are usually played together in a band.
6. Eastenders f) mixture of calypso with Indian music started in the 1960s
7. 1958 g) set of large loud-speakers and turntables at which various DJs
compete to play the latest and best music. Originated in Jamaica, and
found in the street during carnival.
Interviewer As you can probably hear behind me the carnival is in full swing, the sun is shining again and
the jerk chicken is as tasty as ever. I’m just going to get off the main route here, (I think the procession should
be coming by soon) as I’ve arranged a meeting with long-time resident and one time steelpan player Winston
Perry in the Black and White café here on Elgin Crescent...Winston, how are you?
Winston I’m feeling very happy at the moment. Good to see so many people out and about enjoying
themselves.
Interviewer There’s been quite a bit of criticism of this event in the last few years. Tell me, what’s your
reaction to those people, local people who have had enough of the carnival, who say it’s grown too big.
Winston Well, I can’t deny there are a few more people here than when I started playing back in the
sixties, but I think the media like to get hold of any little thing and blow it up out of all proportion. It’s only for
three days in the year. If you don’t like it, you can always go away for the weekend.
Interviewer I know some residents don’t like the crowds and having people knock on their door to ask for
water and so on.
Winston They were always asking to use our toilet – so I stopped answering the door! These days
they’ve got those chemical ones in the streets. Anyway, I’m never at home now for carnival. I got my usual place
reserved down here in the café.
Interviewer There are still sometimes complaints about the sound systems…
Winston We had a bit of a battle when they first appeared but it’s a question of mutual respect. When
the mobile sounds come past, the soca, the calypso, most of them turn it down a bit. There aren’t so many as
there used to be. And they all get packed up and finished by seven o’clock so you can still watch your
Eastenders…
Interviewer Hasn’t it all got a bit too…international?

NOTTING HILL CARNIVAL AUDIOSCRIPT
Winston True. You get a lot of people from out of the area these days, other countries, Germany,
Brazil…even politicians!
Interviewer So what do you say to those people who want to put an end to the festivities or move it all
somewhere else?
Winston They been talking about Hyde Park. I don’t think it would be the same, though. It wouldn’t be
‘Notting Hill’ carnival, it would lose the local character…and the reason it all started in the first place... ‘cause of
1958 and all that.
Interviewer So will carnival still be here in another thirty or forty years?
Winston Oh I think so, even if I won’t! Now who’s going to buy me another rum..?
Answers:
Word Explanation
1. Jerk chicken marinated in herbs and spices and then barbecued
chicken
2. Steelpan percussion instrument made out of an empty oil drum that produces between
three and thirty different notes. They were invented in Trinidad and are
usually played together in a band.
3. Sound set of large loud-speakers and turntables at which various DJs compete to
system play the latest and best music. Originated in Jamaica, and found in the street
during carnival.
4. Calypso style of dance music which started in Trinidad about a hundred years ago
5. Soca mixture of calypso with Indian music which started in the 1960s
6. Eastenders A popular television programme.
7. 1958 the year of serious riots in the Notting Hill area after repeated racist attacks
on West Indian residents by white youths. The first carnivals were a response
to this, to try and unite the community around a celebration of West Indian
culture.
LOVELOCK & NUCLEAR ENERGY AUDIOSCRIPT
Listen to different people commenting on James Lovelock's current views on nuclear energy.
Listen and decide who makes these points: Michael, Teresa, Kevin, Raymond, Kerry.
Which person thinks...
1. that a lot of scientists don’t agree with Lovelock?
2. that Lovelock has made a turnaround?
3. that Lovelock now agrees with the government?
4. that Lovelock’s ideas are not really that important?
5. that nuclear power is not safe?
6. that people are impatient?
Michael: green campaigner
I’m very disappointed with Lovelock’s change of ideas. He was somebody who had a lot of interesting ideas
about the environment, and I’m sad that he has turned his back on what he said before. There's no way nuclear
power is safe – it's just as harmful to the environment as traditional fossil fuels, and as well as that, there's the
enormous risk of storing nuclear waste.
Teresa: Member of Parliament
A brave statement from a very interesting man. Our party has always had a strong record on defending the
environment, and looking at environmental problems in a constructive way. I’m glad to see that a distinguished
scientist agrees with us. We want to build more nuclear power stations, and defend the environment – and now
we can!
Kevin: biologist
The problem with James Lovelock is that he isn’t really a scientist. He has lots of experience in different fields,
and I respect him, he’s certainly an intelligent man. But a lot of his theories have never really had that much
support in the serious scientific community – they’ve been picked up by lots of other people, Green campaigners
and such. I wouldn’t listen to him too much.
Raymond: CEO of International Nuclear Fuels
Who? No, I don’t think I’ve ever heard of the man. Who is he? An environmentalist? Oh well, it’s always good
to have support, from anywhere. And nuclear power is very, very safe. And no, it doesn’t pollute at all.
Kerry: member of Surfers for the Environment
People always want quick solutions. As far as the environment goes, there aren’t any. It could take hundreds
of years to sort out the mess this planet is in. Nuclear power looks like a quick and easy solution, but it isn’t.
There are levels of radioactivity well above average, and well above safe, in all the sea around nuclear power
stations. There are higher rates of cancer and leukemia. Nuclear power is just a way of putting off the damage
until a later date.
Answers 1 Kevin, 2 Michael, 3Teresa, 4 Kevin, 5 Michael, Kerry, 6 Kerry
OIL CRISIS AUDIOSCRIPT
Listen to a radio program in which an economist and a writer are discussing the oil crisis and
alternatives to oil.
Presenter Oil is back in the news. I have with me today economist Dr Geoffrey Rodham, and writer and
activist Susan Crane. Firstly, Dr Rodham, for those of us old enough to remember the oil crises of 1973, or the
early eighties, this all seems rather familiar.
Dr Rodham. Well, in fact the situation is far more complicated now. There have been a whole string of
events: Iraq is one obvious factor, but then there are the threats to oil companies in Nigeria, the crisis
surrounding Yukos in Russia, not to mention the weather.
Presenter. The weather?
Dr Rodham. Yes, the hurricanes in the Gulf of Mexico over the summer have affected US supplies and
contributed to the sort of prices we are seeing at the moment. And another difference today is the lack of spare
capacity around, combined with much lower than average reserves.
Presenter. Susan?
Susan Crane Well, I’d like to think that high prices at the pump will start to concentrate a few minds,
especially in the US. Even if oil prices go back down again, we are not talking about an inexhaustible supply.
Governments and producers should be seeing this as an opportunity to take a more serious look at alternatives.
Dr Rodham. I think if the petroleum industry wants to secure its long term future it must be looking more
than ever at smarter use of fuel and at renewables. Indeed some companies are already very much involved…
Susan Crane. Well, one or two have some very impressive websites…
Dr Rodham. I think if you take a global perspective, the initial efforts at diversification are impressive:
transport fuel from natural gas in Thailand, using ethanol from sugar cane in Brazil…they ran a car from Berlin
to Barcelona recently on only a few kilos of hydrogen.
Susan Crane. I’m encouraged by the European Bus project at the moment, which also uses hydrogen fuel
cells. And the only waste product is water. It’s a good example of where oil companies and car manufacturers
working together can produce an imaginative solution to future transport needs.
Presenter. How about solar power? Is it a commercial proposition for the multinationals yet?
Dr Rodham. Well, in Europe they are involved in solar panel production, and providing solar power to run
service stations that can be sold to and bought back off the electricity grid. And then in Asia they are helping
local communities, in the Philippines or Sri Lanka for example, to get electricity from photovoltaic cells where
before they had no access to energy at all…
Susan Crane Our friends the Americans could learn a thing or two from these types of initiative…
THE OIL INDUSTRY AUDIOSCRIPT
Listen to a radio news report about the future demand for energy.
Optional exercise: Put the items in the order they are mentioned. (Answers below)
A. The good news about the increase in demand
B. The name of a new report on energy
C. The negative impact on the environment
D. The reasons for the increase in demand for energy
E. The risks associated with importing energy supplies
F. What governments need to do
Presenter 1 Next on today’s news, a report just published today by the International Energy Agency predicts a sharp
increase in demand for oil and gas over the next 30 years. Our reporter Shahina Jamal has more details.
Shahina World Energy Outlook is the name of the annual report published by the Parisbased International Energy
Agency. It contains some interesting predictions and looks at the implications for the world’s energy supply. According to the
Outlook, "Fossil fuels will continue to dominate global energy use.” And the world’s reliance on oil and gas is expected to
increase sharply.
With me today to talk about the report is Professor David Jones from the Energy Research Institute in London. Professor
Jones, where will this surge in demand come from?
David The IEA predicts that global energy demand will soar by nearly 60% over the next 30 years. And the forecast suggests
that more than two thirds of the increase will come from developing countries, principally India and China, as a consequence of
their fast economic growth. This growth will include a massive rise in the levels of car ownership.
ShahinaWhat are the implications of this huge increase in demand?
David Well, on the positive side, there is still more than enough oil and gas in the ground to meet this growing demand until
2030 and beyond. But there is also an obvious downside: The rise in carbon dioxide emissions and the impact this will have on
the world’s climate.
ShahinaIn fact, the report predicts a 55% rise in emissions over the next 30 years.
David Yes, that’s right. Most of this rise will come from cars, lorries and power stations.
ShahinaWhat are the other issues raised by the IEA’s report?
David One important point is the issue of energy security. It’s likely that the world will become more vulnerable to disruptions
in supply. You see all the countries that are big consumers of energy this now includes China and India can’t produce
enough energy domestically. And so they are becoming more and more dependent on oil and gas imports. And these imports
come from a very small group of distant producer countries, some of which are politically unstable. The Outlook predicts more
risks because wells and pipelines could be closed or tankers could be blocked by piracy, terrorist attacks or accidents.
Shahina The report concludes that governments have an important role to play.
David Yes, that’s right. Changes could be achieved by firstly improving efficiency of energy use and secondly by increasing
the use of nuclear and renewable power sources. The bottom line is that technological advances are needed to radically
change how we produce and use energy, and governments need to be the driving force behind the search for new energy
supplies.
Shahina Thank you Professor Jones. Now back to the studio.
ANSWERS: 1B, 2 D, 3 A, 4 C, 5 E, 6 F
ORGANIC FARMING AUDIOSCRIPT
Listen to two work colleagues discuss the pros and cons of choosing organic food.

Decide which speaker, Sam or Brian, has the following opinions.
Opinion Sam or Brian
He thinks organic food is healthier
He wonders whether it tastes better
He doesn’t believe pesticides are dangerous
He is worried about the remains of pesticides

on food
He talks about how much organic food there is

in the shops
He thinks organic food costs too much
Brian: What’s that you’re eating, Sam, not a piece of steak, is it? I thought you were vegetarian!
Sam: It is steak. But it’s organic. I was never vegetarian. I just like eating natural food
Brian: How can meat be organic?
Sam: It means the animal isn’t full of strange hormones, or ate cereal that’s been genetically modified or
sprayed with pesticides. That sort of thing
Brian: And I suppose it’s had a good time walking around the fields, not shut inside all its life.
Sam: That’s right.
Brian: But can you taste the difference?
Sam: I think so. And anyway, I‘m not filling myself with all sorts of chemicals that might give me cancer.
Brian: Yes, but there’s no proof that pesticides give you cancer. The government would ban them. Look what
happened with DDT
Sam: So why do the scientists who monitor these things prefer to eat organic food too?
Brian: But if the public found out that some company was poisoning them, it’d be a national scandal!
Sam: Yeah, but that’s just the point. Pesticides are only tested on animals. It’s not like new drugs, where
companies have to spend millions on trials with human volunteers. Small quantities of chemicals do get into
your food.
ORGANIC FARMING AUDIOSCRIPT
Brian: Some food. Look, if the newspapers found a company was deliberately selling an unsafe product, their
share price would crash and they’d be out of business in no time.
Sam: They may go out of business soon if they don’t start selling organic food themselves. Have you seen
what’s in the supermarkets these days? They say sales of organic food have risen by 25%.
Brian: It’s still more expensive. You’ve got to compare the price, which is at least double, with the risk you’re
running, which is absolutely minimal if you ask me. And how many people farm organically in this country,
anyway? It’s not even 1%
Sam: Well, it’s more like 20% in other parts of Europe. And the more people buy it, the more the price will come
down. It’s better for the environment, anyway. We can’t keep playing around with our food without
consequences, you know. Look at all the animal diseases we’ve had recently.
Brian: True, there are always stories in the papers of salmonella in eggs, sheep suffering from foot and mouth
disease, cows with BSE …
Sam: Well, this is prime organic beef from the Scottish Highlands, and very good it is too. So if you don’t mind,
I’d like to finish my lunch!
Listening activity answer key:
Opinion Sam or Brian
He thinks organic food is healthier Sam
He wonders whether it tastes better Brian
He doesn’t believe pesticides are dangerous Brian
He is worried about the remains of pesticides Sam

on food
He talks about how much organic food there is Sam

in the shops
He thinks organic food costs too much Brian
ORGANISATIONAL CULTURE AUDIOSCRIPT
Listen to someone working for EDF, a French electricity company, talking about the values held by his
company.
Listen and identify which of the following values he talks about.
1. integrity 6. innovation 10. excellence

2. tolerance 7. fun 11. quality
3. solidarity 8. respect for the 12. performance
4. respect for people environment
5. diversity 9. teamwork
Interviewer: Can you tell me about the five values that EDF has? For a start do you know what they are?
Worker: Yes, I do. I first found about them when I came for my interview twelve years ago. They’ve been slightly updated
since then but the main ideas have stayed the same. Today they are; respect for people, respect for the environment,
performance, solidarity and integrity.
Interviewer: And how do these values affect the way people work?
Worker: Well because EDF is a huge company they affect some people more than others but some of them are common to
everyone. Respect for people for example can be applied to all EDF workers. In meetings say, everybody listens to each
other, everyone can speak and say what he thinks. It’s very common for people to shake hands in the morning to say hello
and we tend to use the informal form of address with most people. At the moment lots of the offices in France are being
adapted for wheelchair access because of equal opportunities which is a really good thing.
Interviewer: What about the other values?
Worker: I work in the nuclear sector so the respect of the environment is obviously very important. We are regularly audited
and safety is the basis of our approach to the environment and the actual conception of nuclear power plants. So on a large
scale we do everything to prevent radioactive products being dispersed. On a smaller scale, in our offices we separate our
waste and recycle paper, metal and plastic.
Interviewer: It all sound too good to be true!
Worker: Well it’s really important to make sure everything we do is safe which is why we have to follow some very strict
rules.
Interviewer: What about performance?
Worker: It’s getting much better. Up until recently we monopolised the electricity industry in France which meant we were
sure to have the same clients. But now it’s an open market and so we have to really perform well to keep our clients. On an
individual level, there is a new system of performance related pay that is going to be put into place next year. This should
really motivate all employees to perform well.
Interviewer: How do solidarity and integrity affect you personally?
Worker: They don’t really. Although as a company we have a lot of responsibilities when there are extreme weather
conditions. Our technicians fix the electricity grid at any time of the day or night. This happened when there were the bad
storms in 1999 in France, everyone pulled together and EDF employees worked twentyfour hours a day to restore
electricity. As for integrity, we work a lot with subcontractors and it’s very important for us not to be influenced by brides.
Now when contracts are negotiated there are always at least two people; one technician and one sales consultant who
actually negotiates the contract. EDF is a company with high standards and I guess this motivates me to do well.
Answers: 1. integrity, 3. solidarity, 4. respect for people, 8. respect for the environment, 12. performance
OUTSOURCING AUDIOSCRIPT
Listen to a business studies lecturer talking about history of outsourcing in the United States.
Listen and put these points in the order they are mentioned.
Subject Order
a) aircraft manufacturers
b) electronic goods companies
c) foreign carmakers
d) sports shoe manufacturers
e) US carmakers
In today’s programme, we’ll be taking a look at the history of outsourcing in the USA. The manufacturing sector,
in particular, has been outsourcing processes successfully for several decades. In the past, of course,
companies used the expression ‘subcontracting’ but this has become known as ‘outsourcing’ since the 1980s.
The new Boeing 787 is an interesting example of how aircraft manufacturers are outsourcing production around
the world. Only about 10% of the production of the 787 is done in the US. The rest is carried out by Boeing’s 40
partners in the project as far apart as Japan and Italy, France and Australia.
However, the aircraft company is a newcomer to outsourcing on a large scale. American carmakers have been
outsourcing production for much longer. In the late 1970s, US car companies were facing a desperate financial
situation and consequently needed to find ways of cutting costs and increasing profits. In the mid 1980s, in
response to the crisis, General Motors took the unusual decision of closing 10 factories in the US and moved
them to Mexico. Today, all the big three US car companies, Ford, Chrysler, and General Motors, have moved
substantial parts of their production abroad.
Since the 90s, foreign carmakers such as Toyota, Nissan, Honda and other international manufacturers are now
doing good business by making and selling vehicles in the States. So today an "American" car could "foreign"
and a “foreign” car could be “American”, such is the irony of the globalization of production.
To turn now to other industries, Nike was also one of the first US companies to send production to other
countries. In the 1980s, the company initially sent the manufacturing of its sports shoes to its subcontractors in
Japan and China. This process has become known as ‘offshore’ outsourcing. It’s argued that this approach
allows Nike to focus more on what it does best: brand building, marketing and design, and it leaves the
manufacturing to offshore third parties.
One consequence of outsourcing Nike did not anticipate was the bad publicity it received in the 1990s, following
reports of poor working conditions in its outsourced Indonesian factories. The company’s response has been to
monitor its subcontractors closely in different countries to avoid any future scandals.
Dell Computers and Apple are just two manufacturers of consumer electronic goods that get suppliers in
countries such as Taiwan and China to make their products. Today most US manufacturers outsource some or
all of their products. In fact, companies that are in the manufacturing and distribution sectors all over the world
are moving towards the Nike model. Outsourcing may have its critics and its disadvantages but there is no
doubt that it is here to stay.
Answers 1 a, 2 e, 3 c, 4 d, 5 b
PENSIONS CRISIS AUDIOSCRIPT
Listen to a radio reporter interviewing people about the pensions crisis.

Put the opinions about pensions in the order you hear them by numbering them in the third column.
A You don’t need to worry about pensions until you’re older

B The state pension is worth very little today
C People should be able to work until they’re seventy
D I haven’t paid enough to qualify for a basic state pension
E Companies are losing valuable workers by retiring them early
F Private pension schemes may not be worth paying into
Radio presenter: Welcome back everybody, and after that short commercial break we return to this morning’s
Hot Topic which is ‘Your Pension’. What are you doing about it? Have you even got one? We sent our reporter
Diane into Shrewsbury town centre today to speak to a few early-morning shoppers and get them to have their
say.
Diane: Excuse me, Madam, can I ask you what you think about the government wanting us all to work till we’re
seventy?
Shopper 1: I don’t mind really. I mean, if we all retire at sixty, what are we going to do with ourselves for the
next twenty years? There are only so many cruises and city breaks you can go on.
Diane: You don’t see it as exploitation?
Shopper 1: No, I think companies are coming to realise they made a mistake trying to get rid of so many people
by offering them early retirement. These days, most people are fit and healthy in their sixties, and they’ve still
got a lot to contribute, with all the experience they’ve gained. It’s not all about knowing how to work the latest
technology. Dealing with people counts as well, a cool head, sound judgment, that sort of thing.
Diane: Excuse me, Sir, can I ask you if you’re happy with the provision you’ve made for your pension?
Shopper 2: You’re not trying to sell me anything, are you?
Diane: No, sorry Sir, I work for the local radio. We’re trying to find out if people are as worried about pensions
as the government is at the moment
Shopper 2: Oh, I see. Well, as a matter of fact, I am a bit concerned. I pay my National Insurance every month,
but that’s not going to go far. What’s the state pension worth these days? Next to nothing. I suppose I should
look into a private pension, but I don’t know where to start really. The number of different schemes… and then
you wonder if what you get out of it twenty years down the road is worth what you pay in…
Shopper 3: Pension? That’d be nice. I don’t think I’ll even qualify for the minimum by the time I get to that age.
I’ve been in and out of work for years. Temporary contracts, a lot of part time work. I don’t think there’s a
scheme for people like me.
Radio presenter: Well, we’ve had a few emails and text messages while you were listening to that report. I’ve
got one here that reads, ‘I’m too young to bother about stuff like that, live life for the moment, you might be dead
tomorrow. Pension schemes are for old people, like when you get into your thirties’. Keep those messages
coming in. Meanwhile, here’s some music…
PENSIONS CRISIS AUDIOSCRIPT
Listening activity answer key:
A You don’t need to worry about pensions until you’re older 6

B The state pension is worth very little today 3
C People should be able to work until they’re seventy 1
D I haven’t paid enough to qualify for a basic state pension 5
E Companies are losing valuable workers by retiring them early 2
F Private pension schemes may not be worth paying into 4
PEOPLE MANAGEMENT AUDIOSCRIPT
Listen to an interview with an HR specialist talking about people management.
Optional activity: Choose the best answer to each of these questions. (Answers below).
1. Who is Marie Russell?
a. A people manager
b. A top executive
c. Someone who gives management courses
d. A professor
2. Why doesn’t Russell doesn’t like the term “human resources”?
a. Because it is inaccurate
b. Because it sounds too important
c. Because the word “talent” is better
d. Because it it doesn’t value people enough
3. What does Russell think of one company’s idea to rename their HR department “Talent”?
a. It is selfimportant
b. It is doesn’t give a clear idea of what the department does
c. It is a move toward the concepts she teaches
d. It is exaggerated
4. Why does Russell tell the story of the course participant?
a. It illustrates one of her basic ideas
b. It shows how some people do not understand people management
c. Because she didn’t agree with him
d. Because the man was an expert on people management
5. What, according to Russell, is wrong with worrying about problems?
a. We can’t solve them, so there’s no point in worrying.
b. They can stop you thinking about more basic things.
c. It is important to remember other things as well.
d. Worrying can cause needless stress.
6. In what respects does Russell see herself as a counsellor?
a. With respect to relationships
b. With respect to professional questions
c. In no way at all
d. Completely
7. How does Russell suggest dealing with difficult personnel problems?
a. By following organisational procedures
b. By sacking people who break the rules
c. By understanding the employee’s personal circumstances
d. By giving them a written warning
Q: Learn English Professionals talk to Marie Russell, who is a freelance HR consultant and management trainer.
Marie, we hear you’re an expert on people management...
A: Well, that’s kind of you to say so – I’ve certainly got a lot of experience in the field, and I regularly run in
house training courses on people management...
Q: So can you tell us exactly what “people management” is?
PEOPLE MANAGEMENT AUDIOSCRIPT
A: That’s a good question...let me start at the beginning I’ve always disliked the term “human resources,” to be
honest, as it makes ‘people’ sound like ‘resources’ – as if they were no different to the products we make and the
services we offer. I think the best way of understanding what people management is about is to stop thinking of
people as resources, and start thinking of them as human beings, if that doesn’t sound too grandiose! One large
company I know have recently renamed their HR department “talent” – which may be a bit extreme, but does
give an idea of some of the principles of people management.
Q: Ok, but that sounds a bit vague to me...
A: Sure, I see that... let me tell you a story: a couple of months ago I was running a course in people
management, and one of the course participants (who wasn’t entirely convinced about what I was saying) said,
“So, basically, the message is ‘Be nice to people’”! And, you know, I couldn’t disagree with him – he was
absolutely right, the message I was trying to get across during this course really was nothing more complicated
than ‘be nice to people.’
Q: Isn’t that obvious?
A: Yes – of course it is it seems so obvious, but the thing is, when we walk into work, we’re often thinking
about lots of problems – big problems, like worrying about the state of the global economy and your company’s
share prices, or long term problems, like worrying if you’ll ever get that promotion, or short term ones, like
worrying about the project you’re working on right now, or even tiny little problems, like having a slow internet
connection or an uncomfortable chair or a noisy office...there are so many things, that it’s easy to forget just how
important that simple message – be nice to people – is.
Q: It’s a starting point...
A: Exactly! Then remember that the people you work with are suffering from similar problems to you, and it will
start to change the way you interact with other people...and you’re on your way to becoming a good people
manager!
Q: So do you see yourself as a kind of counsellor?
A: Not exactly, no. I think there are some important distinctions to be made here. I certainly would see myself as
a kind of ‘work’ or ‘career’ counsellor – I help people to perform better professionally – but there are some areas
into which managers should not go. People you work with may have personal problems (be it with a relationship,
or their family, or debt, for example) – I’m not trained to deal with those things, so I will not offer advice on them
(and I think it is quite wrong for any manager to do so). If I realise someone I work with is having those kinds of
problems, I will point them in the direction of a trained counsellor. That’s as far as we should go.
Q: That’s all fair enough, but what about when you have to deal with people who – to put it bluntly – simply aren’t
‘nice’ – people who refuse to cooperate, or share your point of view, or respect a company’s policy?
A: That’s a really good point, and a very important one. Of course it happens – it’s a less pleasant part of the job,
but every manager has to face up to that time when an employee is, say, habitually late, or underperforming...
Q: How do you deal with those cases?
A: Well, most companies and organisations have disciplinary codes – a series of verbal and written warnings, for
example – which can eventually lead to a sacking. These have to be carefully followed – while taking into
account as many of the employee’s personal circumstances as possible...
Q: A lot to think about there – Marie, thanks very much!
_______________________________________________________________________________________
Answers: 1 c, 2 d, 3 c, 4 a, 5 c, 6 b, 7 a
PRICING STRATEGIES AUDIOSCRIPT
Interview about low-cost airlines’ pricing strategies
P = Presenter
J = James Phillips
P: Now, if like me you’re already thinking about next year’s holidays but you don’t want to spend too much
money, you’ve probably already visited the websites of some of the new budget airlines that have sprung up in
the last few years. It’s a relatively recently phenomenon but an extremely successful one. I’m sure you’ve all
heard of people getting flights to fabulous destinations for as little as £10. It almost seems too good to be true.
I’m joined in the studio by James Phillips of consumer group ‘What?’ and I hope he’s going to answer the big
question – just how do they make it so cheap? James.
J: Well, the first thing to say is that not all budget airline flights cost less than £10. The airlines operate a
very dynamic pricing strategy so prices change depending on demand for the product. So, if you want to fly at a
peak time, like, say Fridays, when lots of people travel or just before a public holiday, then demand for tickets
will be high and so prices will be higher. Of course the extremely cheap flights feature prominently in the
advertising but very few people on any flight will have paid the incredibly low prices you hear about. If you book
a long time in advance or at the very last minute, you’re more likely to get a good price.
P: But even so, even if you don’t get one of the really cheap tickets, these airlines are still quite a lot
cheaper than other, more established airlines.
J: They are. You know, people always focus on the dynamic pricing strategy, charging different prices
depending on demand, but basically, in everything else, this is just economy pricing, just like your economy
cornflakes in a supermarket with no fancy packaging. It’s the same principle – these are ‘no frills’ airlines. They
don’t serve free food on any of their flights – in fact they sell food, so they make money that way. They have a
very quick turnaround time, that is, they don’t spend much time on the ground because when an aeroplane’s on
the ground it isn’t making any money. They’re ticketless – almost all of their business is done on the internet,
and that reduces expenses. And most controversially, they fly to and from smaller airports because they’re
cheaper to operate from, so when they say they’ll fly you to Rome, for example, you could end up at a small
airport 50 kilometres from Rome and have to pay a train fare to get to the city centre that may cost more than
you paid for your flight!
P: So, there are some pitfalls to look out for but I for one am going to go straight to the internet and find
myself a bargain. Now where do I {fade out} want to go to this year.
WORKSKILLS: PROFESSIONAL CONFIDENCE AUDIOSCRIPT
Listen to this excerpt from a radio quiz show for young professionals.
Optional activity:
1. Steve is an advertising sales planner.
2. Goldhurst is a company which is only famous in the UK.
3. Steve agrees with Maggie in question 3 at first but then changes his opinion.
4. Both Steve and Maggie agree that question four is easy.
5. Steve and Maggie give the same answer in Question one
R : Radio Host; S: Contestant 1 Steven Shaw; M: Contestant 2 Maggie Spencer
R: ...and welcome to this weeks quiz where we’ll be finding out who is a professional superstar! The winner will
receive a gift voucher from our sponsor worth £1,000! So let’s give a warm welcome to my two guests this week,
Steven Shaw, advertising sales manager from the Fleetwood Corporation, one of the largest media agencies in
the UK, and Maggie Spencer, media advertising planner, from the internationally renowned media empire,
Goldhurst. [sound of clapping]
S: How do you do?
M: Hello
R: well, today’s focus is on your belief to do your job, and being prepared to take decisions. Do you have
enough confidence in your knowledge and ability to do your job? In other words, do you have Professional
Confidence? Why don’t you, at home, think about what your answers to the following questions would be?
Let’s begin the quiz! And lets start with question one. Steven, Maggie are you prepared?
S: I hope so!
M: oh yes!
R: OK, Question one: if a client is making unreasonable demands, for example they want a larger discount for
advertising, than you can give, would you a) say no or b) think about it and be prepared to negotiate.
S: If it’s a big client, then I would perhaps think about it, so I’ll go for B.
M: Yes, but if the demands are unreasonable, I would have to say no. I think the focus is on unreasonable
demands. Perhaps I would negotiate only if the demands were reasonable. So I’m going for answer A.
R: Thank you, question number two now, if you are giving a presentation and are faced with a difficult question
what do you do? Do you a) admit that you cannot answer the question without doing further research or b)
ignore the question and change the subject?
M: oh answer a, definitely
S: yes I agree with Maggie, answer a, if you change the subject I think it shows a lack of confidence
R: ok moving on to question number three: if you are asked to do something which is new or unfamiliar to you
do you a) do it because you welcome a new challenge or b) pass it on to another colleague
M I love new challenges, so I would choose answer A
S: but if I have another colleague who is more experienced in the task I would pass it on, so answer B
M: yes, but you wouldn’t be asked if you were incapable, it´s good to take on new challenges
WORKSKILLS: PROFESSIONAL CONFIDENCE AUDIOSCRIPT
S: yes that’s true, can I change my answer to A as well?
R Question number 4: there is a situation at work where you want to take a risk and others disagree. Do you
a) represent the cause if you believe it valid? or b) stick to familiar ground and follow others.
S: this is a tough one. Obviously it depends on the situation, but if it is something I feel is ethically wrong I
would represent the cause, so its answer A for me.
M hmm I agree it is a difficult question, sometimes it good to follow the majority, but then it shows professional
confidence if you are able to take risks, so I’m going for answer A too.
R: and the final question for today’s quiz: How to you prefer to work? A) independently or B) constantly seeking
others advice?
M : a mix of the two really, it good to take advice from others and consult others, its healthy for teamwork,
S: yet working independently does show that you are confident professionally, and as that’s what the focus is on
I would say answer a.
M: that’s true to some extent, but I like to seek others advice, so I’ll stay with answer B
R: Well thank you Maggie, Steve…lets take a short break now and then I will reveal who is the most
professionally confident.
[fade out then back in]
R: well lets see Steve: you answered with four A´s. and Maggie you also answered with four A’s, which means a
tie! Maggie and Steve, You are both obviously experts in your own fields and with a score of four A’s out of five
you have both demonstrated a high level of professional confidence Congratulations! You will both be receiving
a gift voucher worth £1,000!. And how about you at home? If you have taken the quiz at home and you
answered with mostly A’s, you have demonstrated that you are professionally confident, so well done!
Answer key: 1F; 2F; 3T; 4F; 5F.
PROPERTY MARKETS AUDIOSCRIPT
Listen to this dialogue between David and his sister, Jackie.
Optional exercise
Read the following statements and decide whether they are TRUE or FALSE according to the listening.
1. David and Simon have bought a flat as an investment for their future.
2. David and Simon were paying more for a rented flat than for a mortgage.
3. David’s sister thinks it might have been better to wait before buying a flat.
4. According to a report that David read, property prices will soon stop rising.
5. Household rates rise when borrowing is high.
(Answers below)
Jackie So, David, you and Simon have finally bought a flat together. What a surprise!
David Yes. It seemed like the best idea. We aren’t getting any younger and neither of us have got a pension to
speak of.
Jackie Well, property is a safer bet than any formal pension. Property prices are always on the up. I suppose
you can’t really go wrong.
David Yeah, that’s what we thought. Then there’s the rent issue. Prices in south London are crazy. We’ve been
paying around a thousand pounds a month rent for years. The mortgage repayments are just a little more. So
we thought, why not invest in our own future instead of the future of our landlady? (laughter)
So we took the plunge. It’s only a small flat but it’s great to be home owners at last. We’re on the first rung of the
property ladder now. It feels great a bit scary though.
Jackie Well I’m glad you’re thinking about your future. I don’t know whether it’s a good time to buy, though.
Surely property prices just can’t carry on going up and up? The bubble will have to burst at some point. Wouldn’t
it have been better to wait a bit?
David Jackie, stop worrying. You’re worse than Mum. We have looked into this carefully. Simon knows more
than me because he works in banking. There’s no evidence that prices will fall. There was a report in The
Economist the other day and it said that house prices are at an all time record high just about everywhere the
UK and the rest of Europe, the States, New Zealand and there’s no sign that the trend is going to change.
Jackie Yes, but
David (interrupts) we do know what we’re doing you know. Rate increases are what we really need to worry
about.
Jackie Rates?
David Yeah, apparently when household debt increases and more people borrow money to buy a home, there
is a tendency for rates to increase. But we’ve taken care of that. Our mortgage insurance protects us because
it’s locked into a longterm low rates so we won’t be affected by a rise in rates.
Jackie Sounds like you’ve thought of everything (laughing)
David Yeah, well, you know what Simon is like. He’s got a good head for figures and he isn’t one to take risks.
Jackie And how is Simon? I thought he’d be with you today.
David Oh he’s fine really excited in fact. He couldn’t make it today. He’s busy organising our flat warming
party. He’s got all the recipe books out. We were thinking of a week Saturday.
Answers:
1. True, 2. False, 3. True, 4. False, 5. True
PUBLIC RELATIONS AUDIOSCRIPT
Listen to a public relations executive talking about her studies and job.
Put the following events into the order that they actually happened according to the speaker.
a. I built up a list of contacts in the media and PR industries.
b. I got promoted to Account Executive.
c. I met lots of experienced professionals
d. I did a business course.
e. I got a job as Account Coordinator.
f. I joined two associations.
g. I started an internship.
When I was at university I did a business course that covered advertising, marketing, sales and public relations.
I’m really glad I did this particular course as, although it was vast, it gave me an overview of business in general
and the different careers in communications.
While I was studying I realised that I was most interested in Public Relations and so I joined a couple of
associations so I could start networking before leaving university. Through one of the organisations I joined I
was able to meet lots of experienced professionals who gave me advice on getting into the industry. I was also
offered an internship in my final year. This meant I could build up my portfolio even before I’d finished studying.
I think that it’s extremely important, especially today when there are so many people wanting to work in PR, to
do an internship to a. get a foot in the door and b. have more on your c.v. than simply your studies. You have to
show willing and prove that you’re an enthusiastic, ambitious person who wants to succeed. It was hard
studying and working at the same time but at least it prepared me for the deadlines and long hours you’re
expected to put in with a PR job.
My internship also meant that I built up a list of contacts in the media and PR industry itself. Both areas were
very important in helping me get my first job as an Account Coordinator with a corporate public relations agency.
I had to write and proofread flyers, keep track of media databases and other admin type stuff. It wasn’t the most
exciting of jobs but at least it gave me a better insight into PR and helped me decide what I wanted to do after. I
didn’t have much journalism experience either before working for this company so I learnt that as I went along.
After about nine months, when I felt ready to tackle something a bit meatier, I applied for a job, still within the
same company, with more responsibility. I became an Account Executive and very quickly felt at home in my
new job. That was about two years ago. I’ve much more contact with our clients and I play a large role in
developing public relations strategies. I still do a lot of writing with press releases but I’m also more involved in
organising special events like press conferences.
I love what I do because I get to meet loads of different, interesting people every day. You have to be quite
outgoing and able to communicate easily which I guess is more of a talent than a skill. If I had to start again I’d
choose to do a journalism option at university as employers like you to have a journalism background.
Otherwise, getting an internship was the best thing I’ve ever done and I’d do it again, no problem.
Answers: 1 d, 2 f, 3 c, 4 g, 5 a, 6 e, 7 b
RELATIONSHIPBUILDING AUDIOSCRIPT
Listen to a trainer at the end of a management training session, summing up the importance of
relationship building as a competency and reviewing ways of developing the competency.
Optional exercise Listen to the lecture and decide whether these statements are TRUE (T) or FALSE (F).
1 Relationship Building is the same as Team Building.
2 One good idea to say “Good Morning” to three people you do not know.
3 It is a good idea to target somebody that you want to build a relationship with.
4 It is important to understand what is happening in the world so that you can talk about it.
5 In a conflictive situation you should focus on the person.
6 You should ask people openended questions.
So as we have seen then, relationship building is not the same as team building. When we talk about relationship building
we are talking about a competency in which we cultivate relationships both inside and outside the workplace, with individuals
and groups.
I’m going to sum up by suggesting practical ideas of how you can all develop your relationship building competency ... tips
that you can easily incorporate into your daytoday lives in such a way that they will eventually become a habit.
I’m going to talk about informal relationships but as we discussed earlier – the ideas can be transferred to a more formal
environment. First I’ll talk about initiating new relationships and then I’ll mention a few ways that you can practise developing
existing relationships.
Let’s start off with the obvious. Common sense is always a good starting point. The first thing we should all do is to practise
simple courtesies. This might seem like common sense to some people but in actual fact you’d be surprised at how few
people do neglect these things. Set yourself a goal to say “Good Morning” to three people you normally wouldn’t.
We should also try to get to know colleagues outside the office. Ask people what their interests are. If you share an interest
in tennis say, suggest a game. Plan an occasional social event with coworkers. It doesn’t have to be anything complicated,
a coffee together or a picnic lunch for example.
Another thing you can do is to actually target somebody in your office – somebody you would like to know better. Make it
your goal to talk to them. Small talk is fine. Listen to what they say and take notice of the information you learn about their
interests. Make sure you keep yourself up to date on what’s happening in the world too. You won’t be very good at small talk
if you don’t know about current affairs.
So let’s imagine that we have done these things and that we have started a few new relationships. What can we do to
develop them further? How can we nurture the relationships so that they don’t just fizzle out or stay on a plain?
Well, for a start we should focus on a person’s good qualities and not on their deficiencies. Nobody’s perfect after all.
We should also practise effective listening. We are all good at speaking but how many of us really listen? And people want
to be listened to. They appreciate it and they respond. Try it!
If we are in a conflictive situation with somebody we should focus on the issue and not on the person. So we can hammer
out a point of disagreement but then – shake hands and go for a coffee. Usually it is an issue that is the problem and not a
person.
Choose somebody who you consider to be an acquaintance and make a point of learning something new about his or her
interests. Think of some questions that you can ask them for when you next meet.
Finally, when you are talking to people with whom you have a relationship of some kind, get into the habit of asking open
ended questions. That way they’ll able to give their points of view. Sometimes people just need to have the chance to say
what they think … and very often it doesn’t happen.
_______________________________________________________________________________________
Answers: 1 F, 2 F, 3 T, 4 T, 5 F, 6 T
RISK MANAGEMENT AUDIOSCRIPT
Listen to a Business School lecturer speaking about risk management.
Optional exercise Listen to the lecture and decide whether these statements are TRUE (T) or FALSE (F).
1 Companies are not taking the issue of risk management seriously.
2 Companies need to look at the whole picture and at each separate element.
3 The enterprise risk scorecard is made up of four circles.
4 Companies should make accurate predictions about the amount of tax they have to pay.
5 Employees who are trained will increase a company’s productivity.
6 The price of insurance does not affect a company’s business risk perspective.
7 Customer risk perspective includes the numbers of satisfied and dissatisfied customers.
8 Risk management is a simple issue.
… We can see that risk management has started to be taken a lot more seriously by big companies. There’s
still a long way to go but things are happening.
Experts tell us that a holistic approach to risk management is the most effective.
Why? Because only by looking at the whole picture can we assess every possible aspect. Risk management is
complex. Remember the spider’s web analogy?
As well as looking at the web as a whole – it’s important to look at the strands – at each strand individually and
at how they interconnect.
To remind you of the three main risk types let’s have a look at this diagram – [sounds of an OHP or something?]
ok, we’ve got catastrophic failure – wars, terrorism, etcetera. Then we’ve got strategic failure – that’s what
happens when the company’s business strategy fails – for example when a marketing strategy hasn’t taken into
account some important detail. And then there’s operational failure – when a company simply can’t deliver the
promised goods.
Now let’s move on and look at just how these strands of the spider’s web are interlinked. [more clicking sounds
of an OHP or similar]
This is a diagram of an enterprise risk scorecard. The scorecard is a circle – divided into four equal sections.
Each of the four sections shows a different risk perspective.
At the top we have the financial risk perspective. At the bottom we have the innovation and learning risk
perspective. On the right is the internal business risk perspective and – last but not least – on the left –the
customer risk perspective.
Let’s look at each section in a bit more detail. We’ll start with the top – financial risk perspective. This can be
broken down to include things like the cost of a company’s debt. The difference between paying 0.5 per cent
interest on a large debt can mean the difference between a company surviving or collapsing.
Another aspect that can be included in a company’s financial risk perspective is tax and – more specifically the
difference between the amount of tax a company expects to pay and the actual amount it pays – obviously if the
sum is more than expected then all of the company’s finances have to be readjusted. If the sum is smaller, then
the risk factor is lower and the company’s finances look a lot healthier.
Let’s move down to the bottom section – innovation and learning risk perspective. This includes things like the
percentage of trained employees a company has. Training costs money. But trained employees increase
productivity. All of these issues need to be included in the company’s risk strategy. Another aspect in this
section is the difference between a company’s expected growth and its actual growth. Like the tax question –
the size of that difference – and whether the actual growth is more – or less than what was expected – will have
major repercussions.
RISK MANAGEMENT AUDIOSCRIPT
Over to the right we have the internal business risk perspective. Here you find things like the percentage of top
performers who leave the company. This is difficult to predict – but companies should play safe and add these
things into the equation. If a top business man gets an interesting offer from a competitor, it’s only natural that
he – or she – will go over to the other side. Other internal issues might be unsatisfactory internal audit findings
or the price of insurance – it’s always worth shopping around for better deals.
Finally, on the left – in the customer risk perspective – we’ve got things like the percentage of satisfied
customers and – on the other hand – the number of customer complaints. Or the number of new competitors
coming into the market and – directly linked to this – the percentage of the market that the company loses as a
result.
Risk management is certainly a complex issue …..
_______________________________________________________________________________________
Answers: 1 F, 2 T, 3 F, 4 T, 5 T, 6 F, 7 T, 8 F
SPOTLIGHT ON SCOTLAND AUDIOSCRIPT
Listen to this radio interview with James McMullan who has just published a book about the Loch Ness
Monster.
Optional activity:
Decide whether these statements are true or false according to the listening.
1. James McMullan’s book “In Search of Nessie” has been awarded a prize.
2. The book contains instructions for cooking Scottish dishes.
3. The book was written for Scottish readers.
4. James claims to have seen the Loch Ness Monster himself.
5. Pauline Cummings does not believe that the Loch Ness Monster exists.
Interviewer: Hello and welcome back listeners. In our “what’s new?” section today we have a special guest –
James McMullan – who is going to talk to us a little bit about his new prizewinning book “In Search of Nessie”.
Before we meet James, I’d like to remind listeners that they can phone in and ask our guest a question by
ringing 1445 456280.
Interviewer: James …. Do you mind if I call you James?
McMullan: Not at all.
Interviewer: First of all it’s a pleasure to have you here with us today, talking about your book. Why don’t we
start off with you telling us a little bit about it?
McMullan: Alright. Well, the book is called “In Search of Nessie” and – as the name suggests – it’s about my
own attempts to spot the elusive monster. But it’s not just another Loch Ness Monster book, it’s much more than
that. It’s a book that’s full of Scottish traditions and stories, interviews, poetry, even recipes and jokes.
Interviewer: So, who is the book for?
McMullan: That’s easy. It’s for people who like to learn about old customs and History, people who like
reading travel books or stories, people who are interested in the old tales that our grandfathers’ used to tell,
about Scotland and all things Scottish –
Interviewer: So, is it primarily for Scottish people?
McMullan: No, no, not at all – the book is about Scotland – but there’s a lot in the book that is universal. At the
end of the day, everyone likes a good story.
Interviewer: In the book you interview several people who claim to have seen Nessie.
McMullan: Yes, this is what formed the basis of the book from the start – it was wonderful, travelling around
collecting these testimonies from men, women, children – each one with a story to tell –
Interviewer: A story about the Loch Ness Monster.
McMullan: Exactly – about Nessie.
Interviewer: Hello? Yes? Ah – we have our first call of the afternoon – a Pauline Cummings from Manchester.
Hello? Pauline? Have you got a question for our guest?
Pauline Cummings: Hello. Yes. I’d like to ask James if he’s seen the monster with his own eyes.
SPOTLIGHT ON SCOTLAND AUDIOSCRIPT
Interviewer: James?
McMullan: (laughing) Aah – now that would be telling. You’ll have to read the book!
Interviewer: But can you tell listeners whether you believe in the Loch Ness monster?
McMullan: Yes – yes I DO believe in the monster. I am absolutely convinced of its existence.
Interviewer: Pauline? Are you still there? What do you think?
Pauline Cummings: Well I’m a bit sceptical myself. I don’t believe in monsters. I think that Nessie is one of
Scotland’s best tourist attractions. a part of the folklore maybe but certainly nothing more.
Interviewer: Thanks for your call, Pauline. Let’s see what James has to say about that? Is Nessie a tourist
attraction?
McMullan: Yes, of course. But that doesn’t mean he’s not real. In fact, listeners don’t have to take my word for
it. They can visit the Nessie web page at www.nessie.co.uk and see documented evidence, photographs and
even film coverage.
Interviewer: Or they could read your book.
McMullan: Well yes!
Answers:
1 T, 2 T, 3 F, 4 F, 5 T
SELF-ASSESSMENT AUDIOSCRIPT
Paolo is talking to his teacher about some techniques to help him assess his progress in learning
English.
Teacher: Paulo, you’ve been trying out some self-assessment techniques. How have things been
working out?
Paulo: Good, I think. It’s been useful.
Teacher: The first thing you decided to do was the learner diary.
Paulo: Yes. At the end of each day I write everything down in my diary. I write what we do in class.
Then I write about my feelings: If I enjoy activities or find them boring. This part was difficult for me.
Teacher: Why?
Paulo: I felt unable to write anything negative. Everything was “good” at first.
Teacher: But nobody needs to read your diary, Paulo. You can write anything.
Paulo: Well, a few days ago I had an awful class. It was hot, I was tired, the grammar was difficult. I
wrote exactly what I thought in my diary.
Teacher: And did you reflect on this?
Paulo: Yes.
Teacher: And?
Paulo: The same thing happened a few times. I realised that it usually happened in the reading
classes. One of my problems was “time”. I felt rushed.
Teacher: So what are your conclusions?
Paulo: I spoke to the teacher about it. He thought I needed to practise my reading skills to try to read
faster. I don’t read much at all. So I think he had a point.
Teacher: Have you done anything about this?
Paulo: I've started reading the newspaper every morning. I time myself and see how quickly I can get
the information. It works.
Teacher: Have you noticed a difference in class?
Paulo: I’ve got a reading class today. I’ll tell you later!
Teacher and Paulo: (laugh)
Teacher: And the “progress cards”. Have you been using them?
Paulo: Yes, they’re great.
Teacher: Good. Why?
Paulo: They don’t take up too much time. And,
Teacher: Yes?
SELF-ASSESSMENT AUDIOSCRIPT
Paulo: They work. I prepared one yesterday before my Speaking class. The teacher helped me. I
wrote three things in the first column; Listen and understand a news programme, listen and understand a list of
ten numbers and write a dictation with less than five mistakes.
Teacher: How did it go?
Paulo (laughing): Well, I ticked all three things in my column before the class. I was convinced I could do
it. I’m good at listening. After the class, I had to tick number one and number three and put a cross by number
two.
Teacher: The numbers?
Paulo: Yes, I got four wrong! But the cards worked.
Teacher: Yes?
Paulo: Well, I was surprised about the numbers. I'd expected to have three ticks. I wasn’t happy about
the cross. I asked the teacher how I could improve things and he had an idea.
Teacher: Yes?
Paulo: To listen to the business news on the radio. They talk about numbers a lot. I listen and write
down the numbers. It’s useful.
Teacher: So the cards helped you to identify a weak point.
Paulo: Exactly. A weak point that won’t exist soon!
Teacher: You sound determined!
Paulo: I am!
Teacher: What about the recordings? Have you taped yourself speaking?
Paulo: Now that was embarrassing - (fade out)
SOCIAL MOBILITY AUDIOSCRIPT
Many observers now ask will India be able to sustain its rapid growth despite the widening gap
between rich and poor. Campaigners believe that the economic disparities and social divisions
have never been greater in the history of the country.
Answer key:
1t
2t
3f
4t
5t
6f
7t
8f
SOCIAL MOBILITY AUDIOSCRIPT
Listen to a report on the widening gap between rich and poor in India.
Optional activity:
While you listen, decide if the statements below are true or false.
1 India is the 12th richest country in the world.
2 India’s economy is growing three times faster then the United States.
3 A quarter of India’s population are very wealthy.
4 Over half the people in Mumbai live in poor housing conditions.
5 Most of India’s population live in rural areas.
6 250,000 people marched to Delhi in a protest about poverty.
7 Many poor farmers have sold or lost their land.
8 The differences between rich and poor are decreasing in India.
India is the second most populous country in the world and the world’s 12th wealthiest in 2005,
according to the World Bank. The country’s economy is growing very fast. In the US and many EU
countries average GDP growth was around 3% last year, compared to 9% growth in India. The
economy is heading for 10% growth this year, but not everyone in India is benefiting from this
boom.
While India has the most billionaires in Asia, many of the country’s poor are actually getting
poorer. There are over 1 billion people in India and 25% live in abject poverty. A UN report in
2006 pointed out that two-thirds of India has no access to sanitation. A case in point is Mumbai,
India’s biggest city where almost 55% of the city’s population live in slums, close to 8 million
people. And very few of these slum homes have a save supply of drinking water.
The Indian government wants to make the country slum-free by the year 2020 but it is a huge
task and there aren’t enough resources to relocate so many slum dwellers with more people
arriving in India’s cities from the countryside every day in search of a better life for themselves
and their families.
More than 70% of India’s population lives in the countryside and more and more people are
migrating to the cities to find work because subsistence farming doesn’t provide enough to make
a living. There is a lack of investment in healthcare and education for rural communities and few
employment opportunities, which is having disastrous consequences for many millions of people.
In October 2007, 25,000 landless workers, indigenous tribespeople and “untouchables” from the
bottom of Indian society marched 320km to Delhi to highlight the growing poverty in which they
live. While some parts of Indian society are enjoying the economic boom, other parts are
suffering from rocketing inflation, higher food prices and the loss of their lands.
Government projects to promote Chinese-style special economic zones have displaced hundreds
of thousands from their land, many of whom were not compensated or cheated on the price.
However, instead of focusing on the obvious poverty, the wealthy part of Indian society prefers to
focus on newspaper headlines about record stock market highs, record mobile phone sales and
record car production figures.
While incomes are going up and tens of thousands of new jobs are being created, the government
of India cannot seem to generation essential investment in public services such as health,
education, sanitation, public safety and housing.
SOLAR ENERGY AUDIOSCRIPT
Listen to this excerpt from a radio broadcast on solar cooking technology.
Optional activity:
1. The modern form of solar cooking was invented 70 years ago
2. There is more than one reason why solar power is a good way to cook
3. Using solar power is good for the environment
4. There are several different types of solar cooker
5. It is not easy to use a solar cooker
6. Solar cooking is becoming popular in different parts of the world
Presenter: And now here is another in our series of reports, ‘Africa in the 21st century’. This week our
correspondent found herself in Kenya with a small, but significant story. Tell us all about it, Kate
Correspondent: Yes, I’ve been investigating solar cooking.
Presenter: Cooking using the heat of the sun?
Correspondent: That’s right
Presenter: Well, I must admit to my shame that I’ve never heard of it
Correspondent: It’s an idea that’s been around in its modern form at least since the 1970s.
Presenter: But why solar cooking?
Correspondent: It’s clean, free and in many parts of the world an abundant form of energy. It’s become popular
in countries near the equator because it comes as a very simple alternative to the traditional method of cooking
using trees for firewood
Presenter: Which is not good for the environment…
Correspondent: Yes, it’s a major cause of deforestation, it puts more carbon dioxide into the atmosphere and it
puts more pressure on already poor families. In Kenya it’s usually the women and children who have to find
wood to cook their one meal of the day, and have to walk greater and greater distances to get it.
Presenter: So what does a solar oven look like?
Correspondent: Well, there are basically three types – you either have a box, a foldout panel or a parabolic
dish and each is covered in a shiny material or mirrors that reflect the suns rays onto a black pot in which the
food is cooked.
Presenter: Sounds simple
Correspondent: They are and that’s the point. Anyone could make one from everyday materials. For the
reflector you could use aluminium foil, for example. Obviously they’ve gone through many prototypes, but the
idea is that this is a simple, reproducible technology for people in developing countries to cook their everyday
meals.
Presenter: And is it safer than an open fire?
Correspondent: Yes, because you’re using a reflector not a flame, although the cooking temperatures you get
are similar.

SOLAR ENERGY AUDIOSCRIPT
Presenter: And the test, presumably, is not just can local people in Kenya use it and teach others how to use it,
but are they still being used a year later?
Correspondent: Exactly, and that’s what we’ve found. This isn’t a solution imposed from outside that is
discarded as soon as the aid agency turns its back. They are spreading all over the developing world, not only
in Africa where I’ve seen them in action, but in Asia, the Caribbean, South America…
Presenter: So even I could use one when I next take the family camping?
Correspondent: Why not!
Answer key:
1. F
2. T
3. T
4. T
5. F
6. T

SPOTLIGHT ON ENGLAND AUDIOSCRIPT
What do a red cross, roses, three lions and Jerusalem have in common? Listen and find out.
Optional activity:
1. The Saint George’s Cross can be seen in the Union Jack.
2. Saint George was a Christian martyr from the eleventh century.
3. Saint George’s day, on 23rd April, is a very special day for the majority of English
people.
4. Both the red rose and the white rose are symbols of England.
5. 'Jerusalem' is the official English national anthem.
Three Symbols, a Saint and a Song
One of England’s symbols that you will recognise from football shirts around the world is the Saint George’s
Cross: a red cross on a white background. This is the English flag and it is also incorporated into the Union
Jack; the flag of Great Britain. The design for the flag can be traced back to the eleventh century when the
English soldiers taking part in the Holy Crusades used to wear it into battle. They adopted the cross at the same
time as they adopted Saint George himself; a fourth century Christian martyr, to be the Patron saint of England.
Saint George’s day is England’s National day. It falls on April 24 th but is not celebrated extensively. It was not
until 1277 that the flag was officially declared the national flag of England.
Let’s move on to plants and flowers. While Wales has the daffodil and the leek, Scotland the thistle and
Northern Ireland the shamrock, England’s flower is of course the rose. Everybody talks about the English rose.
We are used to seeing the red rose as an insignia on the England national rugby team’s shirts and it is this red
rose that we usually associate with England. But the white rose is also linked to England and is used on
different occasions. When we sometimes refer to a certain type of woman as being “An English Rose” we are
talking about an unflawed complexion, fair skin and a faint blush of pink about the cheeks – the colours of the
roses that we find in gardens all over the nation.
Besides a cross and a rose, England also has a third symbol: Three Lions. Once again, the national football
team wears the three lions on the pitch and so does the English national cricket team of course.
And what about music? A national anthem? Well, England does not have an official anthem of its own but over
the years the hymn “Jerusalem” has become associated with the nation and has taken on the role of national
anthem. We hear it played at sporting events and even at Royal weddings or funerals. “Jerusalem” was
originally written in 1804 as a poem by William Blake and the music was composed later by Hubert Parry, in
1916. It might be fitting to end this talk with what has become England’s national hymn.
Jerusalem
And did those feet in ancient time
Walk upon England’s mountains green?
And was the holy Lamb of God
On England’s pleasant pastures seen?
And did the Countenance Divine
Shine forth upon our clouded hills?
And was Jerusalem builded here
Among these dark Satanic Mills?
Bring me my Bow of burning gold;
Bring me my Arrows of desire;
Bring me my Spear; O clouds unfold!
Bring me my Chariot of fire!
I will not cease from Mental Fight,
Nor shall my Sword sleep in my hand,
Till we have built Jerusalem
In England’s green & pleasant Land.
Answer key: 1 T, 2 F, 3 F, 4 T, 5 F

STEEL INDUSTRY AUDIOSCRIPT
An expert on the British steel industry talks about how the industry has changed over the years.
Optional activity:
Choose the best ending for each of these sentences.
1. Alistair McGovern...
A has worked for British Steel for twenty years.
B worked for British Steel for twenty years.
C has been working for British Steel for twenty years.
D has changed over twenty years.
2. According to McGovern, nationalisation...

A enabled small companies to compete.
B was a typical process.
C made acquisition of raw materials easier.
D raised administrative costs.
3. British Steel...
A was a problem for the British economy in the 1970s.
B had too many people working for it.
C was an important part of the British economy in the 1970s.
D was an international company.
4. The British mining industry...

A was responsible for industrial problems.
B was similar to the British steel industry.
C ended in the 1970s.
D didn’t change in the 1970s.
5. Thatcher...
A closed British Steel.
B was a positive thing for the steel industry.
C was a negative thing for the steel industry.
D fundamentally changed nationalised industries.
6. According to McGovern, Britain...

A is a multinational country.
B is the world’s fifth largest steel producer.
C is part of a globalised world.
D produces a lot of steel.
7. According to McGovern...
A the story of British Steel is representative of changing patterns of industry.
B thinks the changes in the industry have been negative.
C British Steel is now part of a large company.
D there have been too many changes in the industry.
A = Interviewer B = Alistair McGovern
A: The steel industry is one – like many other major materials manufacturing industries – undergoing rapid
change. We look at how one British company has weathered these changes. Talking to me is Alistair
McGovern, who worked for British Steel in the 1970’s and 80s.
Alistair, you’ve seen quite a few changes over the past few decades.
B: Indeed I have.
STEEL INDUSTRY AUDIOSCRIPT
A: When did you start working for British Steel?

B: Well, I began in the early 70s. At that time the company was a fairly typical major nationalised state industry.
British Steel was formed in the 1960s from a number of smaller private companies. It was felt at the time that
the only way we could compete was to unite our strengths, centralise processes such as acquisition of raw
materials and distribution, and cut down on administrative costs.
A: And did it work?
B: Well, yes, for a long time it did. British Steel was a key feature of the British industrial sector in the 70s. We
were very big in terms of numbers, and also in terms of the international market share we had.
A: So what went wrong?
B: Well...that’s a question that deserves a long answer! We could just as well talk about what went right! As I
said, we were a successful company for a long time. But, basically, the whole political and manufacturing world
was changing - the steel industry, much like the British mining industry, became a focus point for the many
conflicts of ideas which happened during the 1970s – the power of trade unions above all.
A: And then Mrs. Thatcher arrived...
B: Exactly – Thatcher became British prime minister in 1979, and had some radical ideas for large nationalised
industries. To cut a long story short, British Steel’s days were numbered, and in 1988 we were privatised.
A: And, according to you, was this a positive or a negative thing?
B: A bit of both, really. Privatisation enabled us to cut down on a lot of wasteful bureaucracy, but it did weaken
the industry in Britain – perhaps fatally – as well as causing a lot of harmful unemployment.
A: And what’s happened since then?
B: Well, the privatised British Steel struggled on for ten years, until we merged with a Dutch company in 1999 to
form Corus. Eight years later, in 2007, Corus was taken over by Tata – the massive Indian company.
A: And, to ask the same question again!, has this been a positive or a negative thing, in your opinion?
B: Well, to repeat the answer! – A bit of both. Britain is no longer a major producer, but just one part of a
multinational, globalised process. The company is now the world’s fifth largest steel producer, producing a
massive 24 million tonnes of steel each year.
A: To finish up, then, would you say that the movement from a big nationalised industry, to a private European
company, to being once again part of a mega-company – this time an Indian one - is a paradigm for changing
patterns of global commerce and industry?
B: Yes, I would.
A: Alistair McGovern, thank you.
B: Thank you.
Answer key: 1B; 2A; 3C; 4B; 5D; 6C; 7A.
STRATEGIC INNOVATION AUDIOSCRIPT
Listen to this interview with Dana White, innovation manager at CucinTech, a kitchen gadgets company
Optional exercise
Decide if these statements are true (T) or false (F).
Dana White believes...
T or F?
1. ...her work at CucinTech wasn’t entirely successful.
2. ...CucinTech have made a fortune
3. ...there was a lot of knowledge and skills among CucinTech
personnel
4. ...innovation is an ongoing process
5. ...strategic innovation is the same thing as product development
6. ...strategic innovation has a place in every company department
7. ...innovation should be a state of mind
8. ...telling people about strategic innovation didn’t work
9. ...CucinTech was only a research and development company
10. ...the enduser only sees new products or services
11. ...innovation can often be imitated
I = interviewer; DW = Dana White
I: So, Dana, you managed the innovation project at CucinTech...
DW: I did indeed.
I: Well then, first up, congratulations! It seems to have been very successful...
DW: Thanks, yes...I really helped things turn round at CucinTech.
I: Was the revival in their fortunes entirely due to strategic innovation?
DW: Yes, yes, I think it was. CucinTech was a company who were very much following the pack, doing what
everyone else was doing...and getting rapidly left behind. I could see there was a lot of talent there, and some
great potential – particularly in their product development. I just had to harness that somehow...
I: Was innovation at the core of the project?
DW: Absolutely. If it doesn’t sound like too much of a cliché, our world is constantly changing, and it’s changing
quickly. We need to be innovating constantly to keep up with this. Stand still, and you’re lost.
I: No stopping to sniff the roses?
DW: Well, I’ll do that in my personal life...sure (laughs), erm, but as a business strategy...I’m afraid there’s no
stopping, no...
I: What exactly is strategic innovation, then?
DW: Strategic innovation is the process of managing innovation, of making sure it takes place at all levels of the
company, and that it’s related to the company’s overall strategy.
I: I see...
DW: So, instead of innovation for innovation's sake, new products being created simply because the technology
is there, or the design idea is there, for example, the company culture must switch from these pointintime
innovations to a continuous pipeline of innovations from everywhere and everyone.
I: So strategic innovation is more than simply developing exciting new products...
DW: Exactly. The process must form part of the company mindset. A strategy has to be aligned throughout
the company – otherwise it’s just an idea, worthless on its own unless it’s put into practice. The company’s
overall strategy is innovation.
I: How did you align strategies throughout the company?
STRATEGIC INNOVATION AUDIOSCRIPT
DW: I rapidly became aware that campaigning is useless. People take no notice. Simply, it came about
through good practice trickling down, a ripple effect. This built consent – people could see it was the best way
to work.
I: So the entire company becomes the r&d laboratory, in effect?
DW: That’s a good way to put it... Innovation can exist in logistics systems, organisational structure, recruitment
policies, communications and distribution channels and other areas.
I: It’s not just about product development...
DW: Absolutely not. The consumer might see new products and services – but this is only the tip of the
iceberg, only the effect of what is really going on in the company.
I: Does innovation on this scale really give a competitive advantage?
DW: I’m certain of it. Absolutely. Especially if it is difficult for a competitor to copy – the risk is, of course, that
innovation may frequently lead to imitation.
I: But not if it’s strategic...
DW: Precisely!
I: Thanks for talking to us…
DW: Thank you!
__________________________________________________________________________________
Answers: 1F, 2F, 3T, 4T, 5F, 6T, 7T, 8T, 9 F, 10T, 11T
WORKSKILLS: STRATEGIC THINKING AUDIOSCRIPT
Listen to a Business Coach who has been giving a lecture about the importance of strategic thinking for a
successful business. In this final part of his lecture he is summing up his ten essential requirements to becoming
a great strategic thinker.
Optional activity:
Before you listen, read these three brief descriptions of the lecture extract. Then listen and choose the one that
best summarises the lecture a, b or c.
a. The speaker offered ten top tips for becoming a successful strategic thinker.
b. The speaker described the ten things that made him a successful strategic thinker.
c. The speaker gave ten pieces of advice for managers to train their staff to be successful strategic thinkers.
Now I’d like to just quickly sum up the ten points that I’ve been speaking about on how to be a successful
strategic thinker.
First of all you must have a vision. Without a vision you won’t know where you want to go. This is fundamental.
All the great strategic thinkers are also great visionaries. So this point is number one on my list.
Secondly, you have to learn from past experience. Learning never ends so you have to understand that you
are a lifelong learner. Strive for continuous improvement and never stop the learning process.
Thirdly, it is essential that you learn to manage your time. Using time effectively and efficiently and being good
on time management is a key issue.
Number four. Awareness. You have to be aware of everything that is happening around you. Sometimes in a
business this is hard, but there are always clues. It’s your job to spot them. This awareness of what’s going on
you will help to guide you in the right direction and show you where the opportunities and the challenges lie.
Next, another important word: Patience. You must be patient. Strategic thinking is long term. It is not about
today or even next week. So patience is essential.
Number six. Ok, this links in with the last one really. If you are thinking long term – and you should be - then
you need to identify goals and milestones along the way. And you shouldn’t just define the milestones and
then forget about them. No, you have to review them constantly. Things can crop us which put could
potentially stop you from reaching your milestones. You need to spot them and do something about them.
The next point is about being open-minded. Keep your minds open all the time. Don’t get caught in the trap of
judging your ideas as you are thinking them up. First get your ideas and then wait until they are being tried
and tested before you start judging them.
Number eight. It’s essential that you are both realistic and honest in what you can achieve. If you are
unrealistic then things will fall apart. Success is attainable if it is a success based on a realistic, honest
prediction of what you can achieve. Great strategic-thinkers enjoy great achievements because their
expectations weren’t excessive.
Number nine. Take time out! This is crucial. You must make time for yourself. It doesn’t matter what you do
with this time. We’ve all got our ways of relaxing; a game of golf, a walk in the countryside, a visit to a spa.
Some of the best strategic thinkers organise thinking time! Nobody can function well without relaxing too.
And finally, don’t try to do everything on your own. Ask other people for their advice and opinions. You can do
this in a semi-formal way by setting up peer advisory groups. Everybody benefits from bouncing ideas around.
So, these are my top ten tips. I’ve spoken about each one at length and then summarised them briefly. If
anybody would like to read more about …. [fade out]
Answer key: a
STUDY DIARIES AUDIOSCRIPT
Listen to Peter talking to his teacher Claire about his study diary.
Optional activity:
(The answers are at the bottom of the page).
1. Claire thinks Peter should spend more time working on his diary.
2. It helps Peter to remember what he’s done in class.
3. It’s easier than looking for answers when the class is over.
4. It takes a lot of time to fill in.
5. Peter finds it too personal.
6. Peter would like Claire to mark his work.
7. Peter likes writing in English.
Claire: So, Peter, do you want to have a look at your diary together? As this is the first year we’ve been using
them I’d really like to get some feedback from you on erm how useful you think it has been.
Peter: No problem. I’ll just get it. …
Claire: Right, well you’ve certainly been making good use of it haven’t you! I mean look how much you’ve
written since September. Let’s start with the part where you write about the lessons and what you’ve got
out of them. Do you think that it’s helped you to write it down?
Peter: Definitely.
Claire: Well, in what way?
Peter: Ermmm. In lots of ways. First of all I have a bad memory so writing down what we do in class helps me
to remember.
Claire: OK that’s a good point.
Peter: Writing down what I find difficult is also very useful. I like it when you look at my diary each week and
you help me with my problems. It’s easier than asking lots of questions in class or looking for the answer
after class. This year with my study diary I write everything down at the end of each class and then I can
find the answers either on my own or with your help. It’s much better.
Claire: That’s great! Is there anything else that you find good about your diary?
Peter: I also like making comments on what I liked and didn’t like doing in class. I think maybe it helps you to
know us better and to make the classes more interesting. I also try to make constructive comments.
Claire: No, I agree. Your comments definitely help me to understand how you learn best and what works in
class.
Peter: The only problem with the diaries is that they take a lot of time to write. At the beginning it was difficult to
remember to write them, but it’s better now we have time at the end of the class.
Claire: Yeah, absolutely. Would you like to do anything different in your diary? Do you think there’s anything
missing?
Peter: Well, ermmm, you never mark my English. I think it would be good if you corrected it.
Claire: Yes, but I decided not to so that you could write freely and express yourself without being marked all the
time.
Peter: Yes, but if we spend all that time writing in English it’s better to find out our mistakes.
Claire: OK, I’ll ask the rest of the class and see what everyone thinks. It’s a good comment and if the others
agree then I don’t mind pointing out some of the most important mistakes you make. I’ll see what they
say. Anyway, thanks for your help and I’m very glad that you enjoy using your diary.
Answer key:
1 F, 2 T, 3 T, 4 T, 5 F, 6 T, 7 F
STUDYING ABROAD AUDIOSCRIPT
Listen to 3 students talking about studying in the UK.
Listen and decide if the following statements are True or False.
1. Lin already had Chinese friends in Bristol.
2. Lin has been to other parts of Europe.
3. Lin found it difficult when she had to speak in class.
4. Tomas chose his university because of the courses it offered.
5. Tomas enjoyed the social life.
6. Tomas had to work as well as study.
7. Syed is trying to get a job now.
8. Syed liked the way of teaching on the course.
9. Syed didn’t like the student accommodation.
Lin:
I’m from China and I’ve been studying in Bristol for 4 years. I’ve just finished my MA degree. When I first
arrived in the UK I found it very difficult as I didn’t know anybody here, but I soon met other Chinese people
studying at the university, and as my English improved I made friends with more people on my course.
Studying in the UK has been a very positive experience for me. I’ve met a lot of interesting people and travelled
around Europe in the holidays. For me the most difficult aspect was having the confidence to take part in
tutorials, and when I was told I would have to give a presentation to the rest of the class, I was very nervous.
My tutor helped me a lot, however, and said that for someone using their second language I did very well.
Tomas:
I came to Leicester on the Erasmus scheme a year ago. I had a choice of universities and I chose this one
because it’s in a multicultural area. In the Czech Republic I had never come across foreigners, so I was
interested in living in a place with people from many different cultures.
The social life here is great, and I will really miss the good friends I’ve made when I go back home next week.
There aren’t many other Czech people here so I’ve had to make friends with people from other countries.
That’s been very good for my English – some Erasmus students stay mostly with people from the same country
and they don’t get the same experience. The worst thing has been that everything is so expensive. I had to get
a parttime job and borrow from my parents to afford to live here.
Syed
I won a scholarship to do an MSc in Telecommunications at Manchester University. The course was excellent
and enabled me to get a good job when I finished. Now I’m thinking of doing a PhD before I return to India.
I enjoyed the way the course was taught. We were encouraged to think for ourselves rather than read piles of
textbooks. It’s a different approach to the way I’d studied before, and one that I would recommend. I would also
recommend living in student accommodation – it’s the cheapest option and although the rooms are small they
have everything you need, and you get to know other people very easily. For me, the only problem was that the
social life centres around alcohol, and I don’t drink.
Answers: 1F, 2T, 3T, 4F, 5T, 6T, 7F, 8T, 9F
STUDY SKILLS AUDIOSCRIPT
Listen to a lecturer giving advice on how to improve study skills.
This afternoon’s lecture is part of the study skills series, and I’m going to be talking about different ways of
finding and using information. I’ll look at three different methods, and discuss the advantages and
disadvantages of each one of them.
Firstly, and perhaps most obviously, there is the internet. Of course, the internet has revolutionized the way we
find information. It has changed the way we work and study completely. Now, as we know, it is possible to find
information about absolutely anything at all, extremely quickly, and without leaving your home.
That, of course, is its main advantage – the speed and ease with which it is possible to find information.
However, I have to say that I think these are the only advantages of using the net to find information. The
disadvantages are many: firstly, there is the sheer quantity of information that the net throws at you. At first, of
course, this may seem like a good thing. But then you soon realise that most of the information you have found
is useless, or worse – actually misleading. The process of dividing what is good from what is rubbish is not
always easy and can be very time-consuming. Actually finding exactly what you need is not easy using the
internet.
That said, of course, the net is still a great place to start doing research. Once you need to deepen your
knowledge, however, you will inevitably need to use a library. This is our second source of information. At first,
a library may seem to have its disadvantages – you can’t stay at home to do your work! It may, at first, seem
difficult for you to find your way around – where exactly are the books that I need for my subject? Learning to
use a catalogue is a skill in itself! Then there is the enormous cost of running a library.
However, I still believe that a good library is the best and most important source of information. The difficulties
of using a catalogue can easily be overcome, especially with modern indexing methods. Not being able to study
at home may seem hard at first, but there again a good library will have an atmosphere of serious academic
concentration that will help you study!
The material you find in a library will be all good quality and specifically-tailored to your needs.
Finally, there is, however, perhaps something that is still better than a library. This is first-hand research.
Obviously, the possibility of doing first-hand research depends on your subject or field of study, but interviews
with experts enable you to ask exactly the questions you want and be sure of the quality of the information you
gather.
WORKSKILLS: TEAMWORKING AUDIOSCRIPT
An employee goes to see her manager wanting feedback on her interview for promotion. What follows is
a discussion as to why she didn’t get promoted.
Optional activity:
Listen and decide if these sentences are true or false?
1. The employee thought that his interview had gone very well.
2. The manager said that he looked smart for the interview.
3. The employee had only talked about his contributions in the interview and not
those of the rest of his team.
4. The employee admits that he answered the interview questions well.
5. The manger says that his openness with his colleagues is a strength.
M: Manager E: (Employee) Susan
M: Good afternoon Susan, how are you today?

E: Fine thanks, I just wanted your feedback on the interview, I knew it hadn’t gone too well but I want to know
exactly where I went wrong, so I can be better prepared for next time.
M: Right, let’s just take a look at your interview notes ( hear the shuffling of papers)
Well, first of all I have to say that the structure of the interview went very well, you appeared very confident, well
presented and you asked all the right things. However, what really let you down were your answers regarding
teamwork, and by the end of the interview we had no evidence of you being a cooperative team member. This is
not to say that you are not, obviously we have seen your performance in the office as a collaborative team
member, however, in the interview you did not demonstrate this.
E: Oh dear, that’s so disappointing; I thought working in a team was one of my strengths!
M: Well, in the interview you talked about your contribution as a team member but you didn’t consider the
contribution your colleagues had made. It would have been a good idea to talk about how you worked well as a
team, and not just focus on yourself individually.
E: I can see your point, and there was another question I answered badly, you asked me how my role in the
team led to the success of our project last year.
M: Oh yes, I remember. Let me see… (refers to notes) You replied that you had worked hard because you
wanted recognition for the success of the project. I got the idea from your answer that you only got involved in
that particular project because it benefited you. If you had also mentioned the extra effort that you had made
when your colleagues needed help you would have given me the answer I wanted.
E: Yes, that’s true, it’s just that in an interview situation I get so nervous that I can’t remember what to say!
M: And do you remember the question I asked about what type of people you would include in your team,
people like yourself or people of different backgrounds?
E: Oh yes, I said that I preferred working with people similar to myself, although now I’m not sure whether that
was the right thing to say…..
M: Well that wasn’t the answer we were looking for either, you cannot assume that all cultures or communities
are the same, when you choose a team you need to include people from diverse backgrounds, not necessarily
people who work like you or come from a similar background.
E: I really did not give you the answers you were hoping for, did I? I am generally very open with my
colleagues.
M: Yes I agree that this is one of your strengths. You will get far in your career Susan, and it was just bad luck
with your answers in this interview. But think about your answers and next time there is a position available,
come back well prepared for the interview, and you’ll be fine.
E: I hope so! At least now I know where I went wrong, and of course, I am disappointed but now I can work on
my weaknesses.
M: Don’t worry, you have a lot of strengths, you just have to focus on them in the interview.
E: Ok, thanks.
M: Thank you.
Answer key: 1. F; 2. T; 3. T; 4. F; 5. T.

TELECOMMUNICATIONS AUDIOSCRIPT
You are going to hear four people involved in a teleconference brainstorming session for new business
applications for Galileo, the new European global positioning system. Galileo is a series of 30 satellites
orbiting the earth which will come into operation in the year 2010. It will greatly increase the power of
telecommunications in Europe and the rest of the world.

Write the 4 participant’s names next to what they talk about: Alan, Beth, Chris and Diane.
Name Subject
Has an idea for helping people in trouble in the mountains
Suggests how a coach can study players’ movements during a game
Explains how technology is combining to create new possibilities
Suggests an application to locate players when you can’t see them
Alan: So folks, let’s see what we have so far. At our last session I outlined the main areas for Galileo
applications - traffic systems, agriculture and the environment, safety devices, leisure
and so on. You’ve all got a summary on the handout.
Beth: And if I remember correctly you were saying that what’s new in all of this is the convergence of three
different bits of technology for the first time.
Alan: That’s right. We now have a microchip that can transmit to and from the satellites, which we can combine
with mapping databases and deliver through 3G interfaces
Chris: The key to all this as I see it is movement, whether it’s people or products or transport it’s all about
movement
Diane: If you stick a chip on a human being you get a personal tracker, good for childminding, monitoring the
elderly, soldiers in battle, that sort of thing
Chris: Put one on a product and you get a more efficient way of controlling your supply chain, mapping goods
from factory to outlet…
Beth: And with transport it can give you better road congestion systems, accident response, disaster relief…
Alan: This, ladies and gentlemen is what we already know. Let’s get down to your individual briefs. Diane,
you’ve started looking at sport, what have you come up with?
Diane: Well, leading on from what Chris was saying about movement I was thinking along the lines of training
aids. Microchips can monitor players’ positions throughout a game, individual or team sports. Feed that into a
database, crunch the numbers and you have an analysis of how deep or wide a footballer is playing over a
period of time, for instance.
Beth: And where does the 3G come in?
Diane: This information can be fed to the coach during the game over a handset or whatever. It’s the sort of
thing they do at the moment from the touchline, but this way you get instant feedback on all the players, so the
system is monitoring all 11 men simultaneously
TELECOMMUNICATIONS AUDIOSCRIPT
Alan: I like it. Give me more details and keep working on it. How about you, Beth? You were looking at leisure,
weren’t you?
Beth: Yeah, I’ve been investigating the executive market, and I came up with SatNav paintballing. Keeping
track of your team mates via a handset when you haven’t got a visual.
Alan: Avoids those friendly- fire incidents, I suppose. Sure it’s not being done already?
Beth: I don’t think so. Then there’s an add-on for hang-gliding which can give you data on wind speeds,
optimum angles for take-off and landing on unfamiliar terrain… Could be used by balloonists too.
Alan: Sounds interesting. And Chris, what about safety applications?
Chris: I was looking at skiers. Always getting caught in avalanches, getting lost. A little tracking device to help
the mountain rescue dig them out, maybe? That way you know where everyone is on the piste.
A: Good. Diane, what else have you got for us…?
Answer key:
Name Subject
Alan Explains how technology is combining to create new possibilities
Beth Suggests an application to locate players when you can’t see them
Chris Has an idea for helping people in trouble in the mountains
Diane Suggests how a coach can study players’ movements during a game
TOURIST ACCOMMODATION AUDIOSCRIPT
Listen to a travel agent explaining accommodation possibilities to a man and woman.
Optional exercise Listen to the conversation and decide if the statements are True or False.
1. The woman would prefer a package tour.
2. They are only interested in selfcatering accommodation.
3. The travel agent thinks that a selfcatering cottage would not be suitable.
4. The woman doesn’t want to sleep in a dormitory.
5. The travel agent thinks that hiring a caravan is a bad idea. (Answers below)
Travel agent: Good afternoon. How can I help you?
Man: We’re interested in a holiday in Wales. We’d like to travel around and see a lot of the countryside. We’d
also like to do quite a bit of walking.
Woman: We don’t want a package tour.
Travel agent: That’s fine. I can give you information on the types of places you can stay, and help you book rooms in

advance.
Woman: That would be perfect.
Travel agent: Are you wanting selfcatering accommodation or accommodation with meals provided?
Man: A mixture of the two, I think. The main thing is that we want to get away from towns and cities.
Travel agent: Well, you’ll find that Wales can offer a variety of serviced accommodation away from the crowds. There
are country hotels, which are usually quiet and in extensive grounds.
Man: I imagine they would be expensive.
Travel agent: Yes, they can be. A cheaper option in a rural location would be farm accommodation. This is similar to a
guest house or B&B, but on a working farm. You would get breakfast, and possibly an evening meal provided.
Woman: What options are there if we want to go selfcatering?
Travel agent: There are lots of country cottages, restored farmhouses, even castles, available on a selfcatering basis.
You would probably find, though, that you have to book for a week at a time. So they’re probably not suitable if you want to
tour around Wales.
Man: No. What about hostels?
Woman: I’m not sure I’d want to sleep in a dormitory.
Travel agent: Many hostels nowadays have private rooms as well as dormitories. Or you could try camping. There are
plenty of campsites in Wales.
Man: Maybe we could hire a caravan.
Travel agent: Yes, most campsites allow both tents and touring caravans. That could be an ideal way to see the
countryside.
Man: We’d love to spend a few days in the mountains. Are there places to stay there?
Travel agent: Yes, there are bunkhouses, which are like hostels but simpler. And in the really remote areas there are
camping barns. These are very basic, and just provide a place to sleep. You need to take everything with you – sleeping
bag, food, even a torch.
Woman: How do we find out where all these places are?
Travel agent: I’ll get you some brochures. And you can get a lot of information from the Welsh Tourist Board’s website.
Man: Thanks very much. We’ll have to go away and think about exactly we want to do.
Answers: 1 F, 2 F, 3 T, 4 T, 5 F www.britishcouncil.org/professionals.htm
TOURIST INFORMATION AUDIOSCRIPT
Listen to a tourist asking for information in a tourist information office.
Put the things he asks about in the order he asks.
1. a map
2. activities in the area
3. booking for a coach tour
4. public transport
5. the historic part of the town
6. walking distance to the historic part
Tourist: Excuse me. Do you speak English?
Woman: Yes, of course. Can I help you?
Tourist: Yes, we’ve just arrived on holiday here. Have you got a map of the town?
Woman: Yes. Here you are. The tourist office is just here. I’ll mark it with a cross. If you walk down this
street here, you get to the beach. It’s about 5 minutes.
Tourist: Thank you. Where is the old part of the town?
Woman: Over here. You can see lots of narrow winding streets, and there’s the church.
Tourist: How long would it take to walk there?
Woman: About 10 or 15 minutes. The easiest way from here is to turn left and go straight along the road
until you reach the bus station, and then turn right.
Tourist: Is there a train station as well as a bus station?
Woman: Yes. The train station is here on the edge of the town. I’ll just get you some timetables. (pause
and rustling) Here you have a train timetable, and one for the buses.
Tourist: Thanks very much. Do you have any information about things to do in the area?
Woman: Yes, of course. Over there we’ve got leaflets about local attractions. And this free guide here tells
you what’s on this month. It has information about concerts, festivals, children’s events etc.
Tourist: That looks very useful, thank you.
Woman: There are also several guided tours you can take from here. There’s a walking tour of the old
town. It takes a couple of hours and is very interesting. And then there are coach tours. There’s one which
takes you round the castles in this area. I don’t know if you know that this region is famous for its castles.
Tourist: No, I didn’t. Would we need to book in advance?
Woman: Yes, for the coach tour you need to book at least a day in advance, and you can do that from here.
For the walking tour you just turn up outside this office at ten o’clock in the morning on Tuesday or Thursday.
Tourist: Right, well, thank you very much. You’ve been most helpful.
Woman: Not at all. I hope you enjoy your stay here and if you need to know anything else, feel free to ask.
Answers: 1, 5, 6, 4, 2, 3
A TRAVEL AGENT AUDIOSCRIPT
Listen to a travel agent, Carl, explaining what he does.
Match the beginnings and endings of the sentences to make a summary of what Carl says.
1. He's been a travel agent a. customers have all the information they need.

2. One thing he likes about his job b. difficult customers.
3. His main task is to c. for about ten years.
4. He also has to make sure d. is that he gets cheap flights and holidays.
5. He loves e. organising tailormade holidays.
6. He sometimes gets f. sell holidays.
Good afternoon. My name’s Carl, I’m a travel agent, and I work for one of the major chains in the high street.
I’ve been with them for about 10 years and while I’ve been working I’ve studied for a number of qualifications.
People often ask me why I decided to be a travel agent. As a young adult I loved travelling and worked for a
while as a rep in Spain. When I came back to the UK I decided to stay within the travel industry, and my
experience of working in resorts abroad helped me to get a job as a travel agent. I have to admit that one of the
main reasons I wanted to be a travel agent was that we get cheap flights and holidays. It’s a great perk!
Basically I’m a sales person. I advise people on the holiday options available to them, you know, different
destinations, types of holiday, ways to get there, and so on. When a customer has decided what they want, I
book it for them and make any other arrangements they might need, such as car hire or tours. My responsibility
doesn’t end there, though. I have to make sure that clients know if any visas are necessary, or if they will need
vaccinations, and how to get them. If they are flying, I need to tell them what time they have to check in, and
make sure they know what time they will be arriving. I also give information on likely weather conditions and
anything else I think will be useful for them.
I’m finding that more and more customers want a tailormade holiday, not just a package from a brochure. It’s a
lot more interesting for me if I can organise the whole thing make out an itinerary, book flights, ferries, trains,
accommodation and everything. I love providing a personalised service, especially if it’s to places that I know. I
can really help customers get a great holiday that will be ideal for them.
Sometimes I get difficult customers. One man came in wanting a flight to Venice the next day. I checked out
times and fares on the computer, and found a very reasonable flight at a suitable time, so we booked it there
and then. A week later he came in and he was absolutely furious. He wanted to know why I had flown him to
Venice, in Italy, when he had had an important meeting in Vienna, which is in Austria. I didn’t know what to say,
but since then I’ve always been careful to check that people really know where they want to go.
Answers
1 c, 2 d, 3 f, 4 a, 5 e, 6 b
HOW TO TREAT YOUR STAFF AUDIOSCRIPT
An extract from a talk given by a management training leader.
Optional exercise
Match these idiomatic expressions from the talk with their definitions.
1. To bury one’s head in the sand a. An important point

2. A golden rule b. To ignore a problem
3. To get someone’s back up c. To closely observe what someone is doing
4. To breathe down someone’s neck d. To irritate or annoy someone
So really what we are talking about most of the time is simply a case of common sense. There is nothing
revolutionary or even new here. The trouble is that most managers tend to forget about developing their own
managerial skills as soon as they become a manager. There is a certain sense of irony in this, don’t you think?
Let’s move on and talk about a few more of these issues. One thing that I have come across again and again is
the situation in which managers pretend that change is not happening. But when change is happening, this is
the worst thing they can do. It’s like burying one’s head in the sand. Your staff will know that something is up
and wonder why you are being secretive – or worse – dishonest. So – communicate. Tell your staff exactly what
is happening and give them opportunities to ask questions. Everybody will come out winning because honesty is
always the best policy.
Sharing information is a golden rule of management. Sometimes there’s a tendency to keep things to one’s self
but this isn’t usually the best. Imagine a situation where you are thinking about approaching a new client, for
example. If we only communicate this information to our immediate management team, then we might well be
neglecting to tell somebody who is potentially the ideal person to come up with an idea to make contact with this
new client – for whatever reason. There are other scenarios too – work can get duplicated and – even worse –
people can get offended. We don’t want to get anybody’s back up!
Staff need to feel that they are trusted to work independently and manage their own workloads. It’s a proven fact
that workers in this environment are happier and are more productive. As managers we should learn to micro
manage – to make sure that staff know exactly what they’re supposed to be doing and then just let them get on
with it. We should never breathe down their necks. That isn’t going to help anybody.
Another very important thing to remember is that your employees may not understand your jargon – or
“management speak”. And why should they? You might have spent weeks discussing issues and making
decisions – weeks when you are using acronyms with other members of the management team. When you
finally come around to communicating these ideas with the rest of the department the terms are familiar to you –
but remember that the terms are new for everybody else – so explain what the terminology means – or – better
still – avoid using it. Because people who use jargon all the time come over as being patronising.
As we get to the end of this talk, I’d like to mention something that – for me – is probably the most important
piece of advice of all. Don’t forget your sense of humour. Being able to share a joke at work is priceless. We
have to be able to laugh at ourselves too and not take ourselves too seriously. Of course, there is a time and
place for humour – but a good manager will instinctively know when the time is right.
Answers 1 b, 2 a, 3 d, 4 c
TREND ANALYSIS AUDIOSCRIPT
Listen to an interview with a social commentator on changes in patterns of working.
Optional exercise
Which of these subjects does she mention?
1. parttime work
2. temporary work
3. pension provision
4. leisure activities
5. working hours
6. starting your own business
Interviewer: We have with us in the studio Nicola Bayleigh, our social affairs commentator, to give us some perspective on
the changes that have taken place in our working lives over the last twenty years or so. Good morning, Nicola.
Nicola: Good morning.
Interviewer: Now, we hear an awful lot these days about the end to a job for life, the rise of flexible working, the numbers of
women now engaged in employment and so on. It’s very different from our parents’ day, isn’t it?
Nicola: Well, it’s true there’s a lot more terminology around these days. Anyone would think from listening to the media that
some kind of social revolution was going on.
Interviewer: And are you saying that these are not real trends for the future?
Nicola: I’m not saying these phenomena are not present today, but I just think we need to put them into some kind of
perspective. Traditional 9 to 5 working is not going to disappear quite as fast as some analysts would like to believe.
Interviewer: I think you have some interesting figures from recent research on the subject
Nicola: That’s right, if you look at the proportion of working people in Britain today who have a permanent contract of
employment for example, you’ll find it’s not very much different from twenty years ago. It’s still around 80%. And around 30%
of us have had the same job for more than ten years, which is also little changed from the past.
Interviewer. That doesn’t mean that people necessarily feel more secure, though…
Nicola: Oh no, employers still retain the right to use redundancy as a way of reducing their labour force, for example. But the
idea that most of us are moving from one temporary job to another is not borne out by the figures. Temporary employment
only accounts for about 6% of all jobs.
Interviewer: Well, let’s talk about women’s employment. Isn’t it true that there are far more women in the workplace today?
Nicola: Oh yes, there are certainly more women with dependent children in the workforce than before, but the overall
proportion of women in fulltime work hasn’t really changed in twentyfive years, especially in the more traditional sectors
clerical, secretarial and sales jobs.
Interviewer: And what about specific patterns of working? Is it true there’s more parttime work in the UK compared to the
rest of Europe? And aren't we working longer hours than before?
Nicola: Well, yes both of these are unfortunately true. A third of us work more than 46 hours a week, while for other
European countries it’s not much more than 10%.
Interviewer: So much for new technology liberating us to do other things. And how about the golden future where we are all
engaged in ‘flexible working’? Is this a reality today?
Nicola: Again, if you look at how many people have some formal agreement, for example to annualise their hours or job
share, it's only about 20% of us. The old working patterns persist…
Answers: 1,2,5
TURKEY JOINING THE EU AUDIOSCRIPT
Listen to 2 students talking about the advantages and disadvantages of Turkey joining the EU.
Listen and decide who has the following ideas, Fatma or Hakan
1. Everywhere in the world is becoming the same.
2. It will be easier to travel.
3. It’s important to become part of the EU.
4. The Euro will bring economic stability
5. The Euro will cause inflation.
6. Turkey is very different from Western Europe.
7. Turkey should join by 2008.
Fatma: I think it’s very important for us to become part of the EU. I think Turkey should join by 2008 at the latest.
Hakan: I don’t agree with you at all. I really just don’t understand the point or see any benefits that it would bring us.
Fatma: Well, greater economic stability for a start. That’s the most obvious and most important thing. If we started to use
the euro we would get that stability.
Hakan: I’m not sure…look at what happened in other European countries when the euro came in – they all had terrible
inflation!! I don’t want that to happen in Turkey too…
Fatma: Inflation wasn’t just caused by the euro, there were other reasons. Anyway, at least having the euro would make
travelling easier – we wouldn’t have to change money and pay commission rates to banks!
Hakan: But we risk becoming the same as everyone else. Same money, same TV channels, same films, same
music…McDonald’s everywhere…
Fatma: That’s American and nothing to do with Europe!
Hakan: Sure, but it’s all part of the same process…
Fatma: Oh nonsense! Come off it! If Turkey wants to become a modern nation with a strong voice in international affairs, it
must become part of the European Union!
Hakan: I’m not so sure about that we have other traditions, we are more Balkan and Mediterranean, we have a different
history.
Fatma: Europe is a multicultural continent. Every country in Europe has a different history.
Hakan: Well, that may be, but perhaps it’s not up to us to decide. Perhaps Europe doesn’t want us!
Fatma: Hmmm…well, you’re quite happy to be part of Europe when Fenerbahce are doing well in the Champion’s League…
Answers: 1 H, 2 F, 3 F, 4 F, 5 H, 6 H, 7 F
UNDERSTANDING COMPETITORS AUDIOSCRIPT
Listen to two people, Allan and Brown, from a company who manufacture sports shoes discussing a
flowchart and talking about their competitors.
Optional exercise: Which person, Allan or Brown, says things which mean the following? (Answers below).
1. We aren’t selling as many shoes now as before.
2. The international political situation isn’t stable.
3. We can’t do anything about the international political situation.
4. People think that a recession is going to happen.
5. We have some very important competitors.
6. We shouldn’t spy on our competitors!
Allan: So, the first thing, then, as you know, is that we’ve seen our market share slowly declining over the last few years. The
figures aren’t disastrous, so I don’t think there’s any need to panic, but we do need to think carefully about why this is
happening, and do what we can to reverse the trend as soon as possible.
Brown: Hmmm…looking at these figures I see what you mean. So the first thing to do is look at the overall context…
Allan: Have you drawn up a PEST analysis?
Brown: Yes – here it is…as you can see, we feel the political situation to be fairly stable at the moment in this country, though
the international climate is, obviously something different…
Allan: …and there’s not much we can do about that!
Brown: No, and the problem is here…where it starts to effect the economy. There are no real signs that this is happening yet,
but people may perceive that an economic downturn is coming…
Allan: Which leads to the social factors…
Brown: Yes, families are spending less. However, most of our customers, and our target market, are young single people, not
families.
Allan: So, next we should do a SWOT.
Brown: Sure, our strengths are still the level of recognition of our brand, which is increasing. We were moving from a niche
market into a mass one, but now that process seems to have stopped…
Allan: A weakness?
Brown: Perhaps we aren’t properly prepared for such a move…
Allan: We are up against some major competitors – Nike, Adidas…
Brown: Yes, that’s obviously, the biggest threat here.
Allan: Can we compete with these names?
Brown: Do you think they are worried about us?
Allan: …and how can we find out?
Brown: Well, there are several ways…we could use some industrial espionage…
Allan: You mean spying on them!? I hope you’re joking….!!!
Brown: Mmmm, yessss…Well, I suggest the best thing to do is to commission some market research. We can never really
know what our competitors are doing, but if we understand the market better, at least we can make informed decisions about
them.
Answers: 1A, 2B, 3A, 4B, 5A, 6A
U.S. ECONOMY – STILL NUMBER 1? AUDIOSCRIPT
Listen to this excerpt from a radio show in which listener’s ask questions about the American economy.
Optional activity:
1. Mustafa wants to know why US steel producers are losing money.
2. US car buyers are looking for smaller cars.
3. Ford and General Motors have very big ‘legacy costs’.
4. Japanese car manufacturers can produce cars in the US cheaper than Ford and
General Motors.
5. The US sells more goods to China than it buys.
6. Mike says this is a difficult question to answer.
7. Factory workers in the US worry that their jobs will be moved to China.
8. Economic development in China is an opportunity foe US manufacturers.
Presenter: Good afternoon and welcome to ‘Our changing world’. This week we’re discussing the American
economy. Just how long will it continue to be the world’s number one economy? In the studio with me is the
global economist Mike Bevan. Hello Mike, and thanks for being with us.
Mike: It’s a pleasure to be here.
Presenter: Now, to our first caller, Mustafa from Dhaka in Bangladesh. Mustafa over to you ....
Mustafa: My question is about car production in the U.S. How is it that U.S. car manufacturers such as General
Motors and Ford are losing so much money?
Presenter: Mike ...
Mike: Yes, you’re right, Mustafa. They are losing lots of money at the moment. There are several reasons for
this. The high price of oil – this means that the U.S. car buyer is now looking for a smaller car that uses less
petrol. U.S. manufacturers aren’t good at producing this type of car. Another issue is that companies like Ford
and general Motors have enormous ‘legacy costs’, these are payments that companies are obliged to make to
healthcare schemes and pension funds. A Japanese car manufacturer can set up a factory in the U.S. with non
of these costs and can produce energy efficient cars that American consumers are looking for very profitably ..
Presenter: Does that answer your question, Mustafa?
Mustafa: Yes, thanks – can I ask Mike about the impact of the Internet on American business?
Presenter: Go ahead ..
Mustafa: Mike, the US has a very big trade deficit with China – is this a problem for the US economy?
Mike: You’re right Mustafa, China sells a lot more goods to the US than the US sells to China, Is this a
problem? ..... There isn’t an easy answer here. US factory workers may feel that their jobs are at risk as it’s very
cheap to make goods in China. They worry that their jobs may be moved to China. But these same workers can
now buy a lot more with their dollars – the cost of clothes and electrical goods has decreased a lot over the last
five years. These cheap clothes and electrical goods are usually made in China. At the same time China is a
growing market for US goods. There are lots of opportunities for US manufacturers to sell their products in
China.
Presenter: Thanks Mike and thanks to Mustafa in Dhaka, now to our next question from Wu Li in Shanghai ....
Answer key: 1. False; 2. True; 3. True; 4. True; 5. False; 6. True; 7. True; 8. True
US FEDERAL RESERVE AUDIOSCRIPT
The US Federal Reserve – how it works
Listen to this radio programme where the presenter is interviewing an economist about the US Federal Reserve.
Optional listening exercise:
Decide whether these statements are true or false. (The answers are at the bottom of the page.)
1. Alan Greenspan was the previous Governor of the Federal Reserve.
2. Greenspan talked a lot in the media.
3. Ben Bernanke's economic ideas are very different from those held by Greenspan.
4. The number of new houses being built has grown over the last few months.
5. People do not expect Mr Bernanke to raise the interest rate.
Radio presenter: The big news we’re waiting for today is coming from Washington. Economists in the U.S. are
waiting to hear from Ben Bernanke, the new Governor of the Federal Reserve, for his assessment of the
situation of the U.S. economy. Here in the studio with me is Sally Reece from Bevan and Cox, the British
merchant bank. Sally, do you think Mr Bernanke will have a different approach to that of Alan Greenspan?
Economist: Well, no I don’t. The job of every Governor of the Federal Reserve is to ensure maximum growth
with low inflation. Mr Bernanke will certainly aim to continue the successful policies of Mr Greenspan.
Radio presenter: So no changes whatsoever?
Economist: Well, obviously, we’re talking about two different human beings here so some things will be different.
During his terms of office Greenspan acquired an enormous media presence, not because he said a lot but
because he said so little. Greenspan’s comments on the U.S. economy were often difficult to interpret but they
certainly were enormously influential. Now we’ve got a new man in the job the markets will need some time to
get used to his way of doing things. But as I said, don’t expect any radical shifts in policy.
Radio presenter: How is the U.S. economy doing at the moment?
Economist: Quite well, all the key economic indicators show the economy is growing well and there are no signs
of inflation. Two key indicators, the retail price index and the number of house starts, have varied little over the
last two months
Radio presenter: So more of the same?
Economist; Yes, I think so. The markets are expecting Mr Bernanke to keep the short term interest rate at the
current level with the Prime Rate at 7.5%. Of course there’s extra interest as this is the first time Mr Bernanke
will give the Fed’s report.
Radio presenter: He’s not very well known ...
Economist: Compared to Alan Greenspan no, but remember when Greenspan started in the job he wasn’t very
well known either ...
Answers:
1 T, 2 F, 3 F, 4 F, 5 T
WALES AUDIOSCRIPT
Listen to a talk given about the Welsh language.
Optional activity:
How much do you know about Welsh? Before you listen, try to answer the questions below, then listen and
check your answers.
Sentence A, B or C?
1. From which root did the Welsh word for Wales originate?
(a) Germanic; (b) Spanish or (c) French.
2. How many people speak Welsh?
(a) 1 million people; (b) half a million people; (c) less than a quarter of a million
people inside Wales.
3. How many letters are there in the Welsh alphabet?
(a) 26; (b) 24 or (c) 28
4. Compared to 15 years ago is the number of Welsh speakers
(a) growing; (b) declining or (c) the same as it was?
The language of Wales is Welsh – or – if we are going to be correct about this – Cymraeg. The word Cymraeg
is actually a Germanic word that means foreigner. Welsh – or Cymraeg – is spoken by half a million people
inside Wales and a few hundred thousand people outside Wales – in England and overseas.
Welsh is an Indo European language. It belongs to a branch of Celtic. The Welsh people are descendents of the
Galations. If we travel back through History we can find links with Irish and Scots Gaelic and also to Breton.
These days everybody in Wales speaks English – and in the major cities and urban centres of the south it is not
that usual to hear Welsh spoken. But there are parts of Wales – especially in the north and west – where the
Welsh language is more widely spoken, where people use Welsh as their first language and where, in some
cases, English is hardly ever spoken.
Welsh is not as difficult to learn as you might think. It has regular spelling and is phonetic. It is easier than
English – much easier. Spelling is straightforward in Welsh and pronunciation too – because every letter is
pronounced.
The Welsh alphabet has 28 letters. Most are the same as the letters of the English alphabet but there are a few
extra letters and there are others that we don’t use – such as J or Z. Sometimes though you will come across
these other alien letters in Welsh – as borrowings from the English. In fact one of the most common Welsh
surnames is Jones – with a J. This is actually a borrowed name from the English – where it was traditionally a
Christian name and not a surname. Another example of a borrowed word is zw – Z – W from the English zoo.
But although for many years Welsh was dying out as a language – these days it’s seeing quite a spectacular
revival. In 1931 more than 36% of the population spoke Welsh. Over the following year this figure gradually
dropped down to around 18% in 1991. But during the following decade the Welsh language was given a
tremendous boost. Money was invested in Welsh learning projects and Welsh language schools and the figures
started to rise again. This was because of initiatives set up at government level, either from the Welsh
Development Agency – or from the Welsh Assembly itself – when it was elected after a referendum in 1999.
Two of the Assembly’s responsibilities are Education and The Welsh Language – promoting the Welsh
language. In 2001 the number of Welsh speakers had gone up to around 20%. That percentage is probably
even greater now. We still have a long way to go before we reach the prewar percentages – but we are
certainly moving in the right direction.
Answer key:
1. a; 2.b; 3.c; 4.a.
WEB 2.0 AUDIOSCRIPT
An expert on the internet is being interviewed about the Web 2.0 “revolution”.
Optional activity:
1. According to the presenter, the internet has had a big effect on our lives.
2. Web 2.0 will changes our lives even more.
3. Mark Mulcahy is a criminal.
4. According to Mulcahy, the term “web 2.0” is misleading.
5. Facebook, YouTube and MySpace are examples of Web 2.0
6. “Social networking” is a new, frequently-used expression.
7. Mulcahy’s site uses social networking.
8. Mulcahy’s site is for bands who have recording contracts.
9. According to Mulcahy, record companies are still highly important.
10. Mulcahy thinks music will not die.
11. Mulcahy thinks Web 2.0 will have big effects on business.
12. MySpace is run by people who do it for fun
13. Google and Facebook are owned by companies with some traditional ideas.
A: Radio presenter; B: Mark Mulcahy
A: Web 2.0 – it’s a term that may not sound like that much – after all, the internet, what could be called “web
1.0” has now been around for nearly two decades, and its effects on our personal and professional lives has
already been profound. But are these changes just the tip of the iceberg? Will the radical new formats and
approaches that characterise Web 2.0 revolutionise our working habits even more profoundly than the original
invention of the internet did?
Somebody who certainly thinks so is Mark Mulcahy, a former DJ and self-confessed “net pirate” who has
recently set up his own website to encourage legal exchanges of music files.
Mark, can you tell us exactly what you think “Web 2.0” is?
B: Well, that’s a good question – it’s quite a vague term, invented, I think, by people who don’t really know that
much about what is happening in terms of web development. Basically, Web 2.0 are a number of sites which
encourage much great user participation – sites which, effectively, you the user create by uploading your own
pictures, or music, or ideas...whatever...
A: Facebook is the obvious example...
B: Sure, Facebook, and MySpace, are good examples, YouTube being another one – but there are many more,
perhaps many not as well known...
A: “Social networking” is a buzz phrase...
B: Yes – everyone’s saying it, as though it’s something new, but really it’s about these sites creating their own
communities, a space where you might have “friends” who you’ve never actually met, and may never meet...
A: And your site encourages this?
B: It certainly does.
A: How?
B: Well, it’s a site where unsigned musicians and bands can post music or videos of their own music...
A: How does this revolutionise the industry?
B: Quite simply, because it means record companies are no longer necessary. New groups don’t need to send
their music to record companies, and depend on them – now they can reach people who are interested in
listening to new music, directly...
A: So you’re a pirate?
B: (laughs) No, not at all. I make sure any money made goes directly to the artists, and not to some big
company.
A: Record companies are saying that this will “kill music”...
B: Well, that’s obviously nonsense – music will not die. People will always continue to pick up guitars or
keyboards and sing and play music. Music will not die – but the record industry – as we know it today – might...
A: So what does this mean for the world of business as a whole?
B: I think it means that we certainly have to think a few unthinkables..
A: What do you mean by “unthinkable”?
WEB 2.0 AUDIOSCRIPT
B: Revolutionise our way of thinking about business in the same way that the net has revolutionised systems of
marketing, publicity and distribution. It could lead to the demise of traditionally-structured companies.
A: Surely that’s a bit drastic...
B: Possibly, yes – but it’s worth doing some blue skies thinking here. Multinational companies know this, and
want in on it – MySpace, for example, is not some independent operation run by volunteers and enthusiasts –
it’s owned by Rupert Murdoch, a billionaire capitalist! And Google and Facebook – all run by firm believers in
individual capital.
A: Lots to think about there, then...Thanks Mark!
B: My pleasure.
Answer key: 1T; 2F; 3F; 4T; 5T; 6T; 7T; 8F; 9F; 10T; 11T; 12F; 13T.
EFFECTIVE WEBSITES AUDIOSCRIPT
Listen to a dialogue between Reeta, an expert on search engine optimisation, and her client.
Optional exercise Listen and match the words and definitions.
1 content a A program that searches the internet for web pages and sends them to a search
engine.
2 keyword b A way of ensuring search engines can find a website.
3 search engine optimisation (SEO) c A word someone types into a search engine.
4 spider d The code that creates the words in the top bar of the browser.
5 title tag e The written text in a website.
Reeta: I’ve looked at your website and the overall design and layout is very good. There are just a few aspects that
need to be improved so that it’s optimised for search engines.
Anthony: I don’t want to sound stupid, but what exactly is search engine optimisation?
Reeta: Don’t worry. Please feel free to ask as many questions as you want. I prefer my clients to understand what I’m
doing. Search engine optimisation is basically making sure that search engines can find your website, and then that your
potential customers can also find it.
Anthony: I see. So this doesn’t just happen automatically?
Reeta: No, if a site isn’t optimised it could just get lost out there, as it were.
Anthony: So, what do we need to do?
Reeta: We need to make sure that your website, and your homepage in particular, includes the relevant keywords.
Anthony: Just a minute. What are keywords?
Reeta: Those are the words a person types into a search engine. Your company sells wooden toys, so an obvious
keyword phrase is ‘wooden toys’.
Anthony: OK, how do we include them?
Reeta: We make sure that the content, the text your customer is going to read, includes these words several times.
The trick is to make it still sound natural, so that customers aren’t put off.
Anthony: And this will mean that when a customer searches for ‘wooden toys’ they’re more likely to find my site.
Reeta: That’s right. We also need to think about what other searches your potential customers could be making. For
example, ‘child’s birthday present’, and include these key words. I’ll rewrite all the content to optimise it for keywords.
Anthony: Great. What else are you going to do?
Reeta: I need to change your title tags.
Anthony: What’s a title tag?
Reeta: It’s the code that creates the words that appear in the top bar of the browser. At the moment yours say things
like ‘Page 2’ and ‘Page 3’. We need to change these so they include your company name and some of the keywords.
Anthony: Anything else?
Reeta: Yes, the search engines prefer sites that have new content added to them, so I suggest that we regularly
update the information on your site. For example, you could highlight a different toy every month, or run special campaigns
at different times of the year, such as Christmas. This will keep the search engine spiders visiting your site.
Anthony: Spiders?
Reeta: Yes. A spider is a program which searches the internet for web pages. Then it sends the page to a search
engine. So search engines use spiders to find new and changed pages. It’s important that spiders can find your site.
Anthony: Well, I didn’t know there were spiders on the internet. Now, another thing …
Answers: 1 e, 2 c, 3 b, 4 a, 5 d www.britishcouncil.org/professionals.htm
WEB TELEPHONY AUDIOSCRIPT
Listen to a telecommunications expert talk about the most recent developments in this sector.

Listen to the recording and decide whether the statements are true or false.
Statement True or false?

Paul Carr is an expert in the IT sector.
Until Skype arrived VOIP technology was difficult to use.
Skype claim 85 million customers globally.
Skype spend a lot of money on advertising.
Skype have no competitors.
It is not possible to use Skype in the UK.
Fibre optics will change Internet use.
Presenter: Now over to Liz Crew of our business news team ...
Liz: Good morning. In 2005 eBay surprised the world of e-commerce by buying the VOIP company Skype for
more than 4 billion U.S. dollars. eBay will offer its online buyers and sellers a facility to talk directly with each
other before the deal is done. This large purchase put the spotlight on the hidden world of internet telephony.
Here with us in the studio is Paul Carr, an expert on the telecoms sector with Lynch and Smith, the investment
analysts. Paul, what’s happening in the telecoms sector?
Paul: Well VOIP has been around for some time, though until Skype arrived on the scene it was rather techie
and not that user friendly. Skype now claim 75 million customers globally ...
Liz: How was it that I missed out on Skype? I hadn’t heard of the company until very recently ..
Paul: Well, following the example of The Body Shop Skype have never advertised, all their promotion was
achieved by word-of-mouth recommendations, I guess none of your friends are into technology
Liz: You’re right, they’re not. Obviously, apart from my case Skype have been very, very successful.
Paul: Definitely, their service is very user friendly to download and install and the pricing system they use is also
very straightforward and easy to understand.
Liz: Do they have any competition?
Paul: They do. In the UK, for example, the retailers Tesco and Dixons have launched their own VOIP services,
British Telecom has its own service too, of course ...
Liz: Can I make VOIP calls anywhere?
Paul: Well, calls are made from a PC either to another PC connected to the Internet or to a regular landline
number. One or two countries such as Saudi Arabia actually block Skype and other VOIP traffic, this happens in
some countries where there area still monopolistic national telecoms companies. In the U.S. some bandwith
suppliers block VOIP traffic, this doesn’t stop calls but can reduce the quality of the call ..
Liz: In the U.S.? Why do they do this?
Paul: Well the bandwith suppliers say that VOIP traffic uses up too much of their bandwith ...
Liz: Thanks for this. Now we must move on, before we do, any other developments in the telecoms area?
Paul: Watch out for the impact of super bandwidth supplied by fibre optic cables. These cables will supply on-
demand high definition TV - no-one knows yet what sort of impact this will have on traditional delivery methods
.. Once again the Internet is turning business models upside down ....
WEB TELEPHONY AUDIOSCRIPT
Answer to listening activity:
Statement True or false?

Paul Carr is an expert in the IT sector. False
Until Skype arrived VOIP technology was difficult to use. True
Skype claim 85 million customers globally. False
Skype spend a lot of money on advertising. False
Skype have no competitors. False
It is not possible to use Skype in the UK. False
Fibre optics will change Internet use. True
THE RE-DEFINITION OF “OLD” AUDIOSCRIPT
Listen to this interview with 65-year-old Simon Bullough. He retired last year after 15 years employment
with a car manufacturer.
Optional activity:
While you listen, decide whether the following statements are true or false.

1. Simon stopped full-time employment last year.
2. Simon still works occasionally.
3. Simon is on a scheme called ‘phased retirement’.
4. The work Simon does is not very flexible.
5. The company uses outside temporary workers too.
6. Simon is able to use his old work contacts to get things done.
7. Simon doesn’t need any training.
8. Simon doesn’t pay tax on his earnings.
Interviewer: Simon, how does it feel to be retired?
Simon: Well, you know, not so bad ...
Interviewer: How have you been spending your time?
Simon: Like everyone I’ve been spending more time with my family, I’ve also travelled a bit, you know off-
season when every where’s less crowded and hotels cost less ...
Interviewer: Great ...
Simon: You know I haven’t stopped work completely ...
Interviewer: Yes, could you tell us more about this?
Simon: I’m on a scheme that’s called ‘phased retirement’. I had a 6 months break from work, after that I could
apply for project work with the company I used to work for.
Interviewer: How does the scheme work?
Simon: Well, it’s a trial at the moment. Instead of hiring temporary staff the company advertises posts on its
website that retired employees like myself can access ..
Interviewer: What sort of work’s advertised?
Simon: Well, all sorts of things really. Admin work – there’s lots of that, then there’s more specialised work, the
sort of thing I can do. Some of the projects can be long term say for 5 or 6 months, others can just be a couple
of days or weeks. Again the number of hours included in a project can vary. I can decide, more or less, when to
work, you know I manage my own time – it’s great, it’s very flexible and I do it all from home ...
Interviewer: I can see it’s good for you. What does your company get out of this?
Simon: Well, I still have all my old contacts at work, so I know who to contact to get something done – a temp
brought in from outside doesn’t have this knowledge so it takes them longer to get a job done. The company
gets flexibility too. Once the job’s over that’s it, I’m not on their books any more. No training’s required either, not
yet anyway, so there are savings there too ..
Interviewer: Do you have to commit yourself to a certain number of hours a week?
THE RE-DEFINITION OF “OLD” AUDIOSCRIPT
Simon: Not at all. I can do as much or as little as I like ...
Interviewer: How about keeping your skills up to date?
Simon: I’ve got access to a lot of online courses, you know, e-learning – if I’m not sure of something I have a
look there ...
Interviewer: Do you pay tax?
Simon: Sure. The tax situation’s a bit complicated at the moment with this being a trial but I pay tax on what I
earn, yes, unfortunately ....
Interviewer: And those holidays ...?
Simon: Well you know, I work in the summer when most people are on holiday – then its’ time for my holiday .
Holidays, sure we go to Europe three or four times a year ...
Listening activity answer:

1. Simon stopped full-time employment last year. True
2. Simon still works occasionally. True
3. Simon is on a scheme called ‘phased retirement’. True
4. The work Simon does is not very flexible. False
5. The company uses outside temporary workers too. False
6. Simon is able to use his old work contacts to get things done. True
7. Simon doesn’t need any training. False
8. Simon doesn’t pay tax on his earnings. False
WIND POWER FARMS AUDIOSCRIPT
Listen to a radio programme in which politicians are talking about wind power farms as a possible energy
source.
P = Presenter (male)
A (male politician)
B (female politician) = guests
P: The next question comes from a listener in Sheffield, a Mrs Thompson, and she asks ‘Do the guests
think wind farms are the answer to our energy needs for the future?’ Now, if you haven’t been following the
story this is obviously a reference to the government’s plans to build a huge wind farm in a national park. Alan,
as a member of the government, surely you support this plan.
A: Well, firstly, you’ve got your facts slightly wrong there – the proposed wind farm is not in a national park!
P: Well, it’s certainly very close
A: But I think the main point here is that we have to do something. We don’t want to have to say to our
children in twenty, thirty years time, ‘Well the oil has run out and we haven’t really made any plans’. Wind
power offers a very real source of alternative, renewable energy and I think that the effect these wind farms will
have on the landscape is a price well worth paying.
P: Barbara?
B: A very passionate speech Alan but you’re only telling half the story. Of course no-one would say that
we shouldn’t look for alternative sources of renewable energy. The problem my party has with this wind farm is
that we’re not convinced that it’s a worthwhile project. It’s expensive to build, it’s a blot on the landscape in one
of the most beautiful parts of the country and, most importantly, there’s no proof it will provide as much power as
the government promise it will. Our argument -
A: It will provide enough energy to power 1500 homes for a year.
B: - if the wind blows! That’s precisely the problem. It’s unreliable and -
A: You see, this is where we can’t win! This wind farm is planned for the windiest area in the country and
you say it’ll ruin the countryside. Actually, you might be interested to hear that some of the wind farms built in
Scotland have actually become tourist attractions!
B: I think you’ll find that those are offshore wind farms – in the sea around the Scottish coast. We’re in
favour of those – they’re much more reliable in terms of how windy it is, they’re much less intrusive – they don’t
destroy the countryside, but they cost three times more to build than onshore wind farms. We think the
government wants to talk about alternative, sustainable energy sources, but they don’t really want to spend
money on it.
A: Nonsense. If you’d read our plans you’d see -
P: Well, I’ll interrupt you there, Alan, with another question. An email from a listener says, “This wind farm
will reduce carbon dioxide emissions by 178,000 tonnes a year. A single jumbo jet flying to Miami and back
each day releases the equivalent of 520,000 tonnes of carbon dioxide a year. Should we be looking for
alternative forms of energy or a more fundamental change in reducing the amount of energy we use?” Alan?
JOB BURNOUT AUDIOSCRIPT
Listen to the guests on this radio chat show speaking about the difference between work-related stress
and burnout.
Optional activity:

1 Pam has written a book about health problems at work
2 Steve is suffering from work burnout
3 Steve wrote some parts of Pam’s book
4 Burnout and stress are not the same
5 People do not always know when they have burnout
6 Steve changed his personality when he was ill
7 Steve made an appointment with the doctor
8 Steve’s health improved without medication
H: Host (Helen)
P: Psychologist (Pam)
S: Sufferer (Steve)
H: I’d like to thank you both for coming along today. Pam, this is your new book “Taking the Blues out of Work -
how to deal with work-related health problems”.
P: Yes.
H: And Steve. You’ve just recovered from work burnout – one of the most serious – and common - work related
problems – yes?
S: Yes, that’s right. I’m in the book! (laughing). Pam used me as a case study.
P: Yes. Steve came along to my clinic for help. He had a serous case of burnout. He followed a course of
therapy and …
S: … and she helped me to get my health back again.
H: That’s great. It’s good to hear there’s a happy ending.

Pam, could you tell us what work burnout actually is? Aren’t we just talking about stress here? Is there a
difference?
P: Yes! There is a difference. A very big difference. But that’s a good question because most people make the
mistake of thinking that burnout is just another word for stress – so I’ll start with that.
Everyone understands stress. We live in a world where stress is part of our everyday lives. Burnout can be the
result of too much stress but it isn’t the same thing. I once heard somebody say that if stress is like drowning in
an overload of work, burnout is more like being all dried up. With stress we lose our energy, with burnout we
lose much more – our motivation, our hope … and one very important difference between stress and burnout is
that we know when we are stressed but we don’t usually realise we are suffering from burnout …
H: …until it’s too late.
P: Exactly.
H: Steve, how did you know that your problem was more serious than just being stressed?
S: Well, I didn’t realise myself. Other people realised first. I changed my behaviour and started feeling really
negative and cynical about everything. That wasn’t me at all. I’ve always been a happy-go-lucky sort of bloke.
JOB BURNOUT AUDIOSCRIPT
It got to the point where I felt so hopeless and depressed that I couldn’t even face getting up in the morning. My
wife made me an appointment with the doctor. He was helpful and referred me to Pam.
P: Steve was lucky to have the support of his family and friends. It’s difficult to get better on your own. It’s
important to do normal things, exercise, socialise, go for a walk, meet a friend for a coffee …
H: And did Steve need medication?
S: No.
P: We decided to try with everything else first … medication can be effective, anti-depressants aren’t the same
these days as they used to be but Steve got better without any. In fact it was something he felt quite strongly
about.
S: I don’t even like taking an aspirin unless I really have to so I think I made a real effort to listen to Pam and do
the things she suggested. I even started meditating!
H: Meditating?
P: Yes, it can really help. It calms the mind and helps to shut out the world’s distractions.
H: And how are you now Steve?
S: I feel great. Better than I have for years (laughing)
H: I’m glad to hear it .. now let’s talk a bit … (fade out)
Answer key: 1 True; 2 False; 3 False; 4 True; 5 True; 6 True; 7 False; 8 True.
WORLD MUSIC AUDIOSCRIPT
Listen to a lecture on music from the African continent.
While listening, decide if these sentences are true or false.

1. There are only three types of music in Africa.
2. Highlife is influenced by European and North American music.
3. Soukous has only ever been popular in Africa.
4. Juju is popular nowadays.
(You will find the answers at the bottom of the page).
Good evening and thank you for coming. This evening I’m going to give a short introduction
to music from the African continent. I would first like to point out that there is no such thing as
African music. By this I mean that there is a great diversity of styles of music originating from
Africa, but no one style that can be called African music. I’d like to illustrate this by
introducing you to several types of music from different African countries.
This first extract is an example of Highlife. Highlife first appeared in Sierra Leone and Ghana
during the 1920s, but soon spread throughout West Africa. It’s actually a fusion of traditional
West African rhythms and melodies with European and North American sounds. Highlife was
extremely popular during the 1950s and 60s, but went into decline in the 1970s. The
instruments used in Highlife include drums, guitars, harmonicas and accordions.
Now I’d like to play a short extract of Soukous. Soukous originated in Zaire and Congo, and
is traditionally played on the likembe, or thumb piano, guitar and bottle. It can be traced back
to the beginning of the 20th century, and in the 1970s it became popular in France and the
UK. One of its most successful international performers, Papa Wemba, is now based in
Paris.
The next example I’d like you to hear is Juju, which comes from Nigeria. Juju is based on a
traditional form of Nigerian music, but instead of being played only on drums, guitars,
keyboards and pedal steel guitars are also used. Juju started out in the 1950s, and is still
popular today, thanks to internationally renowned performers such as King Sunny Adé.
Activity answer:
1. There are only three types of music in Africa. False
2. Highlife is influenced by European and North American music. True
3. Soukous has only ever been popular in Africa. False
4. Juju is popular nowadays. True
WRITING A CV AUDIOSCRIPT
Listen to a Human Resources professional who is giving some advice on writing better CVs.
Optional activity:
1. Part of John Woodrow’s job is deciding which new people his company will
employ.
2. Woodrow reads hundreds of CVs every month.
3. His company do not accept CVs.
4. Woodrow’s company keeps lists of potential employees on a computer.
5. Woodrow will ignore a CV which is too long.
6. He thinks the first CV he looks at is too short.
7. One problem with the first CV is that it includes irrelevant information.
8. Woodrow suggests that placements are not important when describing your
experience.
9. The second CV has too much space on it.
10. The second CV includes information about the languages the person can speak.
11. Woodrow is only interested in people who can speak Spanish.
Q = Interviewer; A = HR professional
Q: Learn English Professionals is talking to John Woodrow, who works in the Human Resources department
of a large UK-based company. John, tell us about your work...
A: I work on recruitment, especially – so I’m the person who reads the hundreds of CVs we get sent each year!
Q: Do you accept CVs as part of your recruitment process?
A: When we advertise for a particular post, we send out our own application form, which is tailored to our
company, and we can use it to make sure we find exactly what we’re looking for...
Q: So a CV is useless?
A: No! Not at all – we’re happy to accept CVs from people even when we’re not recruiting. That way we can
build up a database of possible candidates, and as our company is always changing – we’re very flexible in our
needs right now (laughs) – it’s good to know what kind of people are out there. We do keep everything on file,
and will get back to people who look promising.
Q: So we should be sending you our CVs?
A: Yes, absolutely, yes!
Q: What advice can you give us on writing a CV?
A: Keep it short, keep it simple, keep it relevant. Anything longer than three pages will automatically go into
the bin. Just tell us what we need to know. Make sure it’s clearly written – and that there are no spelling
WRITING A CV AUDIOSCRIPT
mistakes on it! And no fancy fonts...or photographs. We don’t need to know what people look like, just what
they’ve done, and what they’re capable of...
Q: So we’re going to look at a couple of CVs now...
A: Yes – these are a couple that arrived just this morning, so let’s take a look...(sound of paper unfolding)...ok,
I can see straight away that we have a good one and a bad one here...
Q: (laughs) How can you tell so soon?
A: Well, as I just said, this one here is...how many...one,two, three, four pages long, it’s written in tiny type, I
can hardly read it...and, wait, yes, there’s a photograph attached to the front!
Q: Too much information?
A: Yes...just leafing through it, I can see he’s written about where he went to primary school – that’s just not
relevant...
Q: What kind of educational background should be included?
A: Perhaps your high school, but it’s mostly further education we’re interested in, university or college, then
any professional qualifications you may have, as well as work experience of course...
Q: That’s important?
A: Oh yes – placements or internships all count!
Q: What about personal information?
A: A bit is necessary...but look, this guy has written he was a member of the stamp collecting society in
secondary school...! Not interested...
Q: What about the other CV?
A: Ok, again, I can see right away this looks more promising...only two and a half pages, lots of space on the
page, easy to read, well-organised. Hmmm, a couple of impressive looking references, that’s good. And, yes,
they’ve included language skills – very important...
Q: What languages are you looking for?
A: Well, English, obviously – as we’re a UK-based company and English is still the language of global
business, and then, well, anything really – Spanish is useful, Russian, Mandarin Chinese too...
Q: Ok, we’ll get studying! Thanks John!
Answer key: 1T; 2F; 3F; 4T; 5T; 6F; 7T; 8F; 9F; 10T; 11F.
WRITING REPORTS AUDIOSCRIPT
Listen to the conversation between an IELTS examiner (IE) and an English teacher (T) about IELTS
writing exams.
Choose the best word or phrase in each sentence
1. The teacher thinks reports are easier / more difficult to write than narratives .
2. Some students don’t include headings / all the information .
3. It is / isn’t easy to see which students did not write a plan .
4. You should not use / should use colloquial expressions in a formal report .
5. Checklists are written by individual students / the class .
T: Hi Tony? You look busy. Are you marking?
IE: Yes. I’ve got about twenty IELTS exams to mark. I’ve done half of them but I still have a lot to go.
T: How’s it going?
IE: Not so bad. I am marking all of the writing sections first. Reports.
T: Any good?
IE: Well that’s confidential information – but let’s just say there are all sorts.
T: Reports are easy to write though. I would have thought that was what students found easiest. They aren’t like narrative
texts when you have to have a vivid imagination.
IE: Yes. You’re right. But you’d be surprised at the silly mistakes that students make sometimes.
T: For example?
IE: Well, lots of people don’t read the question carefully so they end up writing a report about the wrong thing.
Or
they read the question too quickly, think they understand what they have to do but miss out a whole chunk of information.
T: Yes. I know what you mean. My students do that in class. They don’t seem to realise how important it is just reading the
question and thinking about it a bit – what it means – who the report is for – what style they should use – they are always in
too much of a hurry to start writing
IE: Yes. I am sure that half the candidates don’t even write a plan. It is easy to spot the ones who do – their reports are
much easier to follow, they include all the information and they are noticeably better written
T: Really?
IE: Yes. Absolutely.
T: I’ll tell my students that. Can I?
IE: (laughing) of course. It should be obvious anyway. I am sure you’ve told them before.
T: Got any other tips?
IE: Well, I think it’s a good idea to get your students used to using some sort of a checklist after they have finished writing
their report – or at least after they’ve written the first draft.
T: A checklist?
IE: Yes. A list of things to check. Obvious things but things that often get forgotten.
T: For example?
IE: Well, to check that the register is the right one of course. So, if a report is supposed to be formal then it should be formal.
No contractions, no colloquial expressions. And then spellings and headings.
T: Spellings?
IE: Yes, everyone makes spelling mistakes and usually the same ones again and again. If you can identify your own
particular mistakes then you can add them to your checklist.
T: Yes, that’s true. That’s useful advice.
IE: And then the obvious things – like have I included all the information? Have I got a concise introduction and a conclusion
that sums up all my ideas? Checklists are individual. Each student knows his or her own weak points and should write a list
accordingly.
T: That’s great. I like the idea of a checklist. I think I’ll talk about that in class today. Fancy a coffee?
IE: No thanks, I haven’t got time. I still have ten reports to correct and I am supposed to finish them by the morning.
T: Oh – well I won’t disturb you any more – thanks for the advice
IE: No problem!
Answers: 1. easier 2. all the information 3. is 4. should not use 5. individual students
TEACHER TRAINING AUDIOSCRIPT
Listen to this talk by a teacher trainer about pair work activities.
Optional activity:
1. Pairing the students randomly is a good idea.
2. The teacher should decide who goes first in pair work.
3. Teachers can sometimes spend too much time organising an activity.
4. Students should never be allowed speak their own language in class.
5. Asking students to monitor each other to ensure they are speaking English is a
good idea.
TT = Teacher Trainer
TT: Right, I’ve come to the end of my talk but we still have some time left for questions. Does anyone have
anything they’d like to ask me about pair work?
(pause)
TT: Yes? Sandra?
Sandra: Well, I like the idea of doing pair work, but sometimes it’s difficult knowing how to organise it, who to
put with whom.
TT: Yes. This is very true. But there are lots of ways to deal with this. The best way is to choose pairs at
random. So, let’s imagine you have 14 students in your class. First you get them all to stand up. Then you walk
around, pointing and giving students a number. Say things like “you’re number one”, “Anna, you’re number two”.
When each student has a number – they sit down. You do this until you have given out the numbers one to
seven. Then start again. So, you end up with two number ones, two number twos – and then you just say “find
your partner” – that’ll be the person with the same number.
Janet: And what about who goes first? When I do pair work activities, nobody ever wants to start – to be first.
TT: Yes. This is typical too. But again, there are tricks/techniques that you can use. For example, “The person
with the longest hair goes first” or “The person with most letters in their name” – it doesn’t matter what category
you use. What’s important is that YOU tell them who should go first. And do it straight away. We sometimes
waste a lot of time setting up an activity and then don’t have enough time to actually do it!
(pause)
TT: Any more questions? Joe?
Joe: Yes. I was wondering what we could do about the students who just won’t speak in English. Because
sometimes my students just start speaking in their first language.
TT: (laughing) Well Joe –you are certainly not alone in this. It’s only natural for students to speak in their first
language. But again – there are some tricks that we can use.
Joe: For example?
TT: Well, one thing that I usually find works, is to tell your students that you are going to give them a mark for
their speaking – and that if you don’t hear them speaking English then you’ll have to give them a zero! Another
trick is to choose a couple of students to be the “English monitors” and to tell you when somebody isn’t speaking
in English.
Sandra: And I have heard of some teachers who give their class five minutes of L1 time at the beginning of the
class
TT: So they can get it out of their system!
Sandra: Exactly.
TT: Yes. You can try any of these tricks – just find the one that works for you – or for your students, I should
say.
TT: Now, if there are no more questions, I really think it’s time to finish.
(Applauding)
Answer key:
1. False. 2. True. 3. True. 4. False. 5. True
LISTENING TEST-205
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LISTENING TEST-229

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LISTENING TEST-230
LISTENING TEST-231
LISTENING TEST-232
LISTENING TEST-233
LISTENING TEST-234
LISTENING TEST-235
LISTENING TEST-236
LISTENING TEST-237

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LISTENING TEST-242

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LISTENING TEST-243
LISTENING TEST-244
LISTENING TEST-245
LISTENING TEST-246
LISTENING TEST-247
LISTENING TEST-248
LISTENING TEST-249
LISTENING TEST-250
LISTENING TEST-251
LISTENING TEST-252
LISTENING TEST-253
LISTENING TEST-254
LISTENING TEST-255
LISTENING TEST-256
LISTENING TEST-257
LISTENING TEST-258
LISTENING TEST-259
LISTENING TEST-260
LISTENING TEST-261
LISTENING TEST-262
LISTENING TEST-263
LISTENING TEST-264
LISTENING TEST-265
LISTENING TEST-266
LISTENING TEST-267

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LISTENING TEST-276
LISTENING TEST-277
LISTENING TEST-278
LISTENING TEST-279
LISTENING TEST-280
LISTENING TEST-281
LISTENING TEST-282
LISTENING TEST-283
LISTENING TEST-284
LISTENING TEST-285
SECTION 1 Questions 1 9
Questions 7-9
Questions 16
Listen to the conversation between your friend and the housing officer and complete the list below.

1. When is the accommodation available?
HOUSING LIST
8. Where is the telephone?
Address Number of rooms Price per Additional
week information
Example
Mr J Devenport 2 bedrooms
82 Salisbury Road sitting room £120 Unfurnished 9. How is the flat heated?
Brighton BN16 3AN kit. bath.
Tel 01273 884673
Mrs F S Jarvis (1) First floor

2 Wicken Street (2)
Brighton BN15 4JH
Tel 01273 774621 sitting room
kit. bath.
Mrs С Sparshott 2 large rm/s £35 Nice area

180 Sillwood Road shared kit. and
Brighton BN14 9RY bath. (4).. .
Tel(3)
Mr A Nasiry large bedroom Ground floor

164 Preston Road sitting room with (5) Central
Brighton BN5 7RT kitchenette, bath.
Tel 01273 703865
(6) ........ 2 large rooms £86 No pets

2 Harrow Road kit. bath.
Brighton BN9 9HK
Tel 01273 745621
SECTION 2 Questions 10 20 Questions 1517
Questions 1014 Listen to the directions and match the places in questions 1517 to the appropriate letters AG on
Circle the correct letters AD the map
10. How many conventions have already been held?
A 2 Example Peroni's Answer A
B3
С 4
15. Jumbo Sandwich Shop
D 5
16. Slim's Vegetarian
11. Where is the convention being held?
17. The Geneva Bistro
A Brisbane
B Melbourne
С Canberra
D Sydney
12. How long is the convenlion for?
A 2 days
B 5 days
С 6 days
D 7 days
13. How many Australian speakers will be attending the convention'.'
A 20
B 25
С 30
D 35
14. Which countries are the guest speakers from?
A Britain and Canada
B Canada and the US
С Britain and the US
D Britain, Canada and the US

Questions 18-20
Look at the page from the program. Tick if the information is correct or write in the changes.
Questions 21 - 24
Complete the table showing the prices and types of coffee sold in each Common Room.
CONVENTION PROGRAM
I = Instant
R = Real
Example Answer
E = Espresso
Afternoon sessions: start at 2.00pm ...2.30
finish at 4.00pm European Development Arts "C" American
Studies Studies Building Studies
Type of coffee Example (21) (24)
TALKS I E
"Marketing" by Jane Howard (18) Price of coffee Example (22) (23)
20p 25p
Blue Room (19)
"Distribution of Goods" by Sara Moore ...Barbara. Moore
Questions 25-32
Red Room (20)
Complete the table showing the number of points 1, 2 or 3 awarded to the food offered by each
"Advertising" by Peter Newstead Common Room
Orange Room cancelled

Arts "C" European Refectory American
Building Studies Studies
(28)
Matthew
(25) Example (29) (31)

Alice
1
(26) (27) (30) (32)

Jenny
Questions 33-35
Look at the questions 33-35 below and the grid. Tick the relevant boxes in each column.
TESTING SYSTEM
33. Which countries 34. Which country 35. Which countries
are affected relies heavily on use lime tillering
COUNTRY by Britain's nuclear power? to reduce the amount
pollution? of chemical pollutant
released into the
SPECIMEN MATERIALS
atmosphere?
Australia ACADEMIC READING
Belgium
Denmark
France
Germany
Holland
Japan
Sweden TIME ALLOWED: 1 Hour
USA NUMBER OF QUESTIONS: 38
Questions 36-40

Instructions
ALL ANSWERS MUST BE WRITTEN ON THE ANSWER SHEET

36. When did the fish stock there begin to decline?
37. What did scientists inject into the land?
Reading Passage 1 Questions 1-11
38. Has the situation improved?
Reading Passage 2 Questions 1 2 - 2 5
39. How effective is the use of limestone slurry?
Reading Passage 3 Questions 26 - 38
40. What is one of the major disadvantages of using
limestone slurry? Start at the beginning of the test and work through it. You should answer all the questions.
If you cannot do a particular question leave it and go on to the next. You can return to it later.
LISTENING TEST-286
LISTENING TEST-287
LISTENING TEST-288
LISTENING TEST-289
LISTENING TEST-290
LISTENING TEST-291
LISTENING TEST-292
LISTENING TEST-293
LISTENING TEST-294
LISTENING TEST-295
LISTENING TEST-296
LISTENING TEST-297
LISTENING TEST-298

1) Ielts Listening Tests

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LISTENING TEST-1

SECTION 1 Questions 1-10

Circle the appropriate letter.

1 What does her briefcase look like?

4 Where was she standing when she lost her briefcase?

PERSONAL DETAILS FORM

Name: Mary (6) ...........................................................................................

(7) ............................... (8) ..................................................... Road

Telephone: (9) ......................................................................................................

Estimated value of lost item: (10) £ ............................................................................

SECTION 2 Questions 11-21

D Passengers rescued from ship

E Passengers rescued from plane

F Bus and train drivers national strike threat

G Teachers demand more pay

H New uniform for QANTAS staff

I National airports under new management

The Government plans to give (14) $ ................................................ to assist the

An aeroplane which was carrying a group of (17) ..................................................

SECTION 3 Questions 22-31

22 The orientation meeting

Complete the notes below using NO MORE THAN THREE WORDS.

•A piece of work ON A given topic. Students must:

Usually (28) ........................................................................

Important books are in (30) ............................................. .

Focus on (31) ........................................................................ .

SECTION 4 Questions 32-41

Circle the appropriate letter.

The subjects taken in the first semester in

Students may have problems with

Circle the appropriate letter.

SECTION 1 Questions 1-10

Her first impressions of the

Type of accommodation (1)

Her feelings about the

Her feelings about the other

Name of course Environmental Studies

First type of accommodation (6)

Problem with the first

Name of course (9)

Comments about the

SECTION 2 Questions 11-20

There are many kinds of bicycles available:

They vary in price and (12) ................................................ .

Prices range from $50.00 to (13) ......................................... .

Single speed cycles are suitable for (14) ................................ .

Three speed cycles are suitable for (15) ................................. .

Buying a cycle is like (19) ................................. .

The size of the bicycle is determined by the size of

SECTION 3 Questions 21-32

Each banana tree produces

Banana trees prefer to grow (27) ......................................... and they require

Circle the TWO correct boxes.

Consumption of Australian bananas

SECTION 4 Questions 33-41

Circle the correct answer

According to the first speaker:

According to the second speaker:

SECTION 1 Questions 1-12

Circle the appropriate letter

1 What are the parking regulations on campus?

4 Which picture shows the correct location of the Administration office?

Complete the application form using NO MORE THAN THREE WORDS

11 Cashier’s office opens at A 12.15 B 2.00 C 2.15 D 4.30