Kuoni Travel Ltd

Document on BizTalk error alerts and Monitoring

Document History
Version Date Additions/Modifications Prepared/Revised by

1.0 23/05/2022 Final Version Laxminarsimha

 Table of Content

1. Description of the document:.........................................................................................................................3

2. BizTalk monitoring:............................................................................................................................................3
3. Known Issues:.....................................................................................................................................................5
4. Complaints from Users:....................................................................................................................................6
5. Remove or addition of mail alerts to the BizTalk resources:.................................................................6
6. Restarting the Host instances:.......................................................................................................................7
7. Monitoring MoveIT:............................................................................................................................................8
8. Document Review..............................................................................................................................................8

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1. Description of the document:

This document covers various BizTalk error alerts and solutions which we encountered as part of daily
monitoring as of now.

2. BizTalk monitoring:

Regular BizTalk Monitoring:

Below are the check points for monitoring the BizTalk activity.

(a) Checking Messages flow from ATLAS/ AX :

Twice a day we are checking files movement from AX to GTS as part of our regular monitoring.

(b) Checking Messages flow from GTS to AX :

Twice a day we are checking files movement from GTS to AX as part of our regular monitoring.

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(c) Checking error folder to identify any stucked files:

Daily we check the error folder to identify the stucked files. if any such stucked file identified ,have to
process them manually.

Navigation:
C:\FileExchange\ESB\Orion\Orion2AX\Error (for GTS to AX)
C:\FileExchange\ESB\Orion\AX2Orion\Error(for AX to GTS)

(d) Monitoring the Eventviewr :

This is important check point to identify any errors, warnings.

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(e) Monitoring the BizTalk Console:

Need to check any suspended messages identified in BizTalk console.

3. Known Issues:

(a) Every 3rd Monday of the month, Somnitec team do maintenance of servers, during that time BizTalk
server also get affects and messages are stucking in BizTalk error folder. Once we notice them, inform
the stake holders to ignore such error mails and re process them manually. Please find the below mail
attachment for your reference.

(b) Another mail alert receives “ Root element is missing “ error alert through mail for AX to GTS
flow (Sending response message from AX to GTS)

Solution:
Once we receive the above error, need to re process the file manually which is stucked in error folder.

Navigation: C:\FileExchange\ESB\Orion\AX2Orion\Error (for AX to GTS)

(c) Checking the file control ids status:

Need to check the control id (import Id) status in BizTalk exception table. If control id is null, take the file
from database and re process the file manually.

Query:
SELECT TOP 1000 [ID]
,[InsertDate]
,[Sender]
,[CompanyCode]
,[ESBGuid]
,[FileContent]

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,[ControlId]
,[ModifyDate]
,[ErrorMessage]
,[ImportExport]
FROM [EsbExceptionDb].[dbo].[t_ESB_Archive] where ImportExport='import' and Sender='gcgroups' and
InsertDate between '2019-12-04 11:00:55.760' and '2019-12-05 11:00:55.760' and ControlId is null order by
InsertDate desc

Note: The above one is very rare case happens during intermittent down.
4. Complaints from Users:

(a) Users complaints that, files are not interface into AX.
The above complaints are very rare as we monitor the interface when there is a intermittent down. Once we
receive such complaints, we ask the user to provide the import ids and based on the import ids we
search in BizTalk database and re process them manually.

(b) Stucking of files due to Data issue:

We encounter this mostly in PREP environment as user trying to push improper data to AX. As we don’t
have sufficient information in BizTalk loggers, login to AX server and check the exceptions session to
identify the exact issue of the file.
Navigation: Company Name->Basic>Basic Area->Application Integration Framework-> Exceptions

5. Remove or addition of mail alerts to the BizTalk resources:

As part of the monitoring, need to get automatic mail aletts to the BizTalk resources /project members.
Navigation:
Go to BizTalk server console->click on Kuoni ESB project click on send ports select the SMTP send
ports->Go to SMTP transport propertiesmention the recipient name in To or CC depending on
requirement-> click OK Restart the host instances

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6. Restarting the Host instances:

Go to BizTalk Console Go to Plotform Settingsclick on Host instancesRestart the host instances(In

process)

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7. Monitoring MoveIT:

Daily monitoring , need to observe the MoveIT server and bring to Roger notice if any abnormal activities found
in it.

Monitoring the MoveIT loggers:

Navigation:
Go to Prod/PREP BizTalkSercer Click on Remote Desktop ConnectionEnter MoveIT server
IP(192.168.134.66)  Click OK Click on MoceIT Automation Admin Connect Click on Connec

Not Able to Access the MoveIT:

Recently this error occuring when services are not started after the server maintenance done by Somnitec.
When we observe this error immediately Report to Roger and he will restart the services from his end. Below
is the attached mail and error description for your reference.

8. Document Review

Date Name Organization/Title Comments

<dd.mm.yy <Name <Organization/ <Comments>

yy> > Title>

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