Colleen

Haugen-Ortiz

Experience
Healthcare Technology Management Quality Specialist
GE Healthcare, Remote; April 2021 to Present
• Manage inventory for over 9 million devices throughout the United States and
Canada
• Teach Biomedical Technicians Quality Standards and proper Documentation
skills
• Develop Training for over 1500 Biomedical Technicians to meet and exceed
company standards.
• Manage the recall program for over 1000 hospitals and communicate between
the company and the Biomedical Technicians in those hospitals to ensure they
are remediated timely and effectively
• Internally Audit and Monitor documentation for all sites and Biomedical
Technicians to ensure quality standards are kept and company contract is
upheld.

9320 Judge Pl Medical Device Servicing Community (MDSC) February 2022-

Montgomery Village, MD Present
20886 Steering Committee Voting Member,
Creating medical device servicing legislation to be approved by FDA and
Congressional Constituents
737-932-9861
Technology Management Executive Council start June 2022
Will be leading multiple sub committees to create standards for medical devices
ColleenHaugen@yahoo.c as well as Biomedical Technicians.
om
Site Lead/Biomedical Service Technician
GE Healthcare, Reston, VA May 2019 to April 2021
https://www.linkedin.co • Guided Biomedical Department through contractual obligations
m/in/colleen-haugen- • Attend meetings and delivered Chief Operating Officers expectations.
ortiz-cbet-25679564 • Incentivized shop operations to ensure deadlines and projects were met,
Oversaw shop metrics.
• Managed multiple equipment and networking projects in the opening of new
departments.
• Mentored 2 externs in the Biomedical profession

Biomedical Service Technician

GE Healthcare, San Diego, CA July 2017 to May 2019
• Service and maintain various hospital, rehabilitation, and imaging equipment.
• Maintained shop organization and metrics. Lead various projects and
installations.
• Backup to Biomedical Supervisor. Attended hospital meetings and committees
and performed EOC rounds.
• Provided education to end users and biomedical staff on various pieces of
equipment.
• Ran shop operations to ensure deadlines were met and all equipment was
accounted for.

Technology Management Council for AAMI January 2019 to June

2022
Worked on multiple sub committees to create standards for Biomedical
interns/externs for the Department of Labor.

Biomedical Equipment Technician

U.S. Army, Fort Hood, TX October 2014 to August 2017
• Service equipment with mechanical, hydraulic, pneumatic, electronic, digital,
optical, and radiological principals.
• Figuring out power, space, and Generator requirements for medical equipment
installation and installed equipment
• Held positions: Shop Safety: learned and upheld Army and Osha Safety
Regulations by ordering and initiating PPE and Safety classes for techs,
creating and updating MSDS/SDS, organizing shop chemicals by regulation
standards.
• Training and Administrative Sergeant: made sure techs mandatory training
was up to date and maintained records
Took care of techs administrative needs. Managed techs side duties and
accountability.
• Supply specialist: made sure shop was stocked at all times and obtained
anything as needed through channels.

Education
Bachelor’s in Healthcare Compliance and Regulation
Arizona State University, Phoenix, AZ Graduation Date: Spring 2023

Certified ISO 9001 Auditor

DNV Training, Feb 2022

CBET Certification from

Association of the Advancement of Medical Instrumentation (AAMI)
May 2019 to Present

Certified in Central Station Service Training GE Healthcare

Institute September 2018

Certified in Hardware/Network B Series Monitoring GE Healthcare

Institute June 2018

Certified in Proficient X-Ray GE Healthcare Institute January 2018

Certification Generator Operator School, Fort Hood, TX March 2017

Military Trained in Biomedical Equipment Technology

METC at Fort Sam, San Antonio, TX October 2014 to November 2015

AAS Degree in English

Arizona Western College, Yuma, AZ August 2014

AAS Degree in Secondary Education & General Education

Arizona Western College, Yuma, AZ May 2013
Other MISC Relevant Experience
• Preventive maintenance testing, Troubleshooting, Calibration and Repair
on: vital signs monitors, telemetry services, hospital networking,
defibrillators, ventilators, anesthesia, infusion pumps, incubator, steam
sterilizers, field surgical bed, blood fluid warmer, various chemical
analyzers, therapeutic and image ultrasound, bucky and fixed x-ray
equipment, tourniquet machine, fetal heart monitor, centrifuge,
thermometer, dental and portable X-Ray, digital plate reader, Rad/Flor X-
Ray, suction units, curing lights, gym equipment (rehabilitation), pulp
reader, patient warmer, electrosurgical apparatus, prophylaxis, dental
table/chair, X-Ray table, X-Ray sensor reader, oxygen generator,
microscope, ophthalmoscope, otoscope, ureteroscope, endoscope, and
rectal scope.,
• Packing, Movement and Transport of Medical Equipment.
• Reading and understanding of manufacturer’s literature for various
medical equipment.
• Knowledge of Test, Measurement and Diagnostic Equipment.
• Proficient in Microsoft Word, PowerPoint, Excel, Publisher and Adobe
Photoshop with PCs and Macs and CMMS systems such as DMLSS and
Service360, some training on Nuvolo.
• Basic office equipment, including multiple line phone, copier, scanner,
fax and typewriter; type at 65 wpm
• Able to troubleshoot advanced software or hardware issue, Mechanical
repair skills, and tool identification skills
• Customer service skills; organizational skills; excellent problem-solving
skills; cash and material management skills
• Manage shop metrics, manage personnel, knowledge of Joint
Commission, NFPA, DNV and ISO 9001 regulations.