Blessed Mira B.

Ebreo_ACT204
Conflict Resolution in the Workplace:
Scenario 1:
You're frustrated because your colleague in Norway keeps messaging / emailing you at 6 am
(your time). He sends you urgent requests when you're sleeping or just waking up, and you're
sick of being bombarded with plenty of requests before you've even sat down at your desk. You
get the vibe he doesn’t like you very much and you don't know how to approach him.

What will you do to in this kind of situation? Please explain your answer by providing ways on
how to resolve conflict.
Approach:
I will approach the situation professionally. Since we have different time zone, I will schedule a
time to talk with him via phone call. I will ask him calmly what’s the matter why he keep on
messaging me. And then, I will listen because maybe it is really an urgent matter that cannot be
delayed. But after that, I will state my concern and explain that my time zone is different from
his. So that, if he sent urgent requests or email in complicated time, I may not be able to
answer immediately. If we are done telling our concerns I will suggest ways to avoid things like
that. Solution must be stated for the both of us. I will tell him that he can wake me up when it
is really an urgent matter at 6am but as much as possible he can send me massages at 8am my
time or until 12am my time. I will be considerate as his colleague since we are from different
time zone so we need to collaborate for work.

Scenario 2:
You got a promotion that your friend at work was also gunning for. Now things are awkward
between the two of you. You definitely want to keep the friendship going, but she doesn’t even
speak to you outside of team meetings.
What will you do to in this kind of situation? Please explain your answer by providing ways on
how to resolve conflict.
Approach:
I will go directly to my friend and I will tell her that I know that it is an uncomfortable or
awkward situation and I would like to continue the friendship with her. I will break the ice
between us because work is far from the friendship we built. Work is work and whatever the
result of the promotion it shouldn’t affect our friendship. If she’s willing to break the ice
between us I will be glad to figure out how to work with her. But on the other hand, I will
prepare on her decision if she is no longer interested in continuing our friendship. Acceptance
is the key.