Pharmacy Service Management for L-III

NOMINAL DURATION: 70hrs (Theory- 30hrs; App – 40hrs)

Course description: This course is designed to give the student a basic concept of public health
services management. It will also give students the knowledge about the relationship of health
and development, health systems, Primary health care and health for all, definition and
applicability to public health of subjects taught under public health, identifying community
health problems, indicators of health status of a population, and major strategies of improving
public health in developing countries
LEARNING OUTCOME (Specific objectives)
At the end of the module the learner will be able to:

 Plan resource utilization

 Acquire pharmaceutical resources and services
 Organize pharmaceutical services
 Make informed decisions
MODULE CONTENTS:
1. Introduction to Pharmacy service management…………………………………..…………..6hrs
1.1. Definitions, principles and concepts of management
1.2. Management and environment
1.3. Types, skills and roles of managers
1.4. Main functions of management
2. Health delivery system in Ethiopia……………………………………………………...…4hrs
2.1. National health policy and drug policy
2.2. Organization of Ministry of health
2.3. National health plan
2.4. Specific programs within the health service
3. Planning resource utilization……………………………………………….…………..…..6hrs
3.1. Collecting, analyzing and organizing pharmaceutical information for operational plan
3.2. Using operational plan to achieve organization’s goal
3.3. Key performance indicators
3.4. Contingency plan in case of vary of initial plan
4. Acquiring resources…………………………………………………………………………….4hrs
1.1. Recruiting pharmacy professional
1.2. Organization’s human resource management policies and practices
1.3. Acquiring pharmaceutical resources and services
5. Organizing pharmaceutical
services………………………………………………………………...4hrs
5.1. Roles and responsibilities of individuals/teams
5.2. Encouraging and rewarding individual/team efforts and contributions
 5.3. Accepting ideas and information of colleagues
6. Making informed decisions…………………………………………………………………….6hrs
6.1. Gathering information relevant to the issue(s)
6.2. Decision making process
6.3. Assessing the risks and examining options
6.4. Preferred course of action
6.5. Communicating decision to individuals/teams timely
6.6. Planning to implement decisions
6.7. Feedback processes

Assessment
 Oral questioning or interview;
 Case studies and scenarios;
 Written assignments/projects or questioning and
 Theoretical Examinations
 Mid and Final exams