TVET-PROGRAMME TITLE: Pharmacy Level IV

MODULE TITLE: Managing Pharmaceutical Services

MODULE CODE: HLT PHS4 M08 02 22
1. Plan resource utilization
1.1. Pharmaceutical information for use in operational plans are collected, analyzed and
organized.
1.2. Operational plans are used to contribute for the achievement of the organization’s
performance/business plan.
1.3. Key performance indicators are developed within operational plans.
1.4. Contingency plans are prepared in the event that initial plans need to be varied.
2. Acquire resources
2.1. Pharmacy professionals are recruited and/or inducted within the organization’s
human resource management policies and practices
2.2. Pharmaceutical resources and services are acquired within the organization’s
polices, practices and procedures
3. Organize Pharmaceutical services.
3.1 Expectations, roles and responsibilities are communicated in a way which
encourages individuals/teams to take responsibility for their work
3.2 Individual’s/team’s efforts and contributions are encouraged, and rewarded
3.3 Ideas and information have received the acceptance and support of colleagues
4. Make informed decisions
4.1. Information relevant to the issue(s) under consideration are gathered and
organized.
4.2. Individuals/teams have participated actively in the decision making processes.
4.3. Options are examined and their associated risks assessed to determine preferred
course(s) of action
4.4. Decisions are timely communicated clearly to individuals and/or teams
4.5. Plans to implement decisions are prepared and agreed by relevant
individuals/teams
4.6. Feedback processes are used effectively to monitor the Implementation and impact
of decisions.
TVET-PROGRAMME TITLE: Pharmacy Level IV
MODULE TITLE: Managing Pharmaceutical Services
MODULE CODE: HLT PHS4 M08 02 22
NOMINAL DURATION: 120 Hours
MODULE DESCRIPTION: This module deals with the proper knowledge, skills and
attitude required to implement an operational plan; organize it and lead pharmaceutical
services.
LEARNING OUTCOMES At the end of the module the learner will be able to: LO1. Plan
resource utilization LO2. Acquire resources LO3. Organize Pharmaceutical services. LO4.
Make informed decisions

MODULE CONTENTS: LO1. Plan Resource Utilization

1.1 Definition and importance of planning
1.2 Preparing operational work plan
1.3 Contingency plans
1.4 Setting performance indicators
LO2. Acquire Resources
2.1 Human resources for pharmacy service
2.1.1 Staff recruitment
2.1.2 Induction for new employee
2.1.3 Staff motivation and retention mechanisms
2.1.4 National polices and guidelines on human resource recruitment and retention
2.2 Financial resources.
2.3 Other resources for pharmacy services
2.3.1 Physical facilities for pharmacy services
2.3.1.1 Standards for drug retail outlets
2.3.1.2 Standards for pharmaceutical warehouse
2.3.2 Tools and equipment for running dispensary services
2.3.3 Tools and equipment for running pharmaceutical warehouse

LO3. Organizing Pharmaceutical Services

3.1 Preparing and communicating job descriptions
3.2 Role and responsibility of Pharmacy services
3.2.1 Introduction to Hospital services
3.2.2 Hospital Pharmacy Service
3.2.2.1 Dispensing services
3.2.2.2 DIC
3.2.2.3 Compounding
3.2.2.4 Drug supply service
3.2.3 Drug and Therapeutic Committee
3.2.4 Community Pharmacy Service
3.3 Forming and leading pharmacy work team
3.4 Motivating and rewarding teams/individuals

LO4. Making Informed Decisions

4.1 Collecting information for decision making
4.1.1 Work plan monitoring and evaluation
4.1.2 Staff performance evaluations
4.1.3 Conducting customer satisfaction survey
4.2 Participating teams in decision making
4.3 Communicating decisions
4.4 Providing and receiving feedbacks