4C & Psychometric Assessment 1

Smarter Biz Technologies Private Limited
CIN: U72200KA2014PTC073582
Regd. Office: Indiqube-Orion, Haralukunte Village
24th Main Road, 2nd Sector, HSR Layout
Bangalore – 560102, Karnataka, INDIA
| Web: www.smarterbiz.ai
4C & Psychometric Assessment

Name: Date: DD-MMM-YYYY
1. If you were unable to answer the customer's question, query, or problem, and you already exhausted all your
available resources like knowledge base, reference materials, helpful websites, and offline documents, what should
you do next?
A. Apologize, tell them you don't know the answer and offer a call back.
B. Wait for them to hung up or ask for somebody else.
C. Ask a supervisor/Subject Matter Expert or colleague.
D. Place the customer on hold properly and let your supervisor take over the call.
Answer:
2. A customer with hearing difficulties is asking you for "instructions" on how to... You already repeated the
instructions twice, but the customer still can't understand, what would you do?
A. I will transfer the call to technical support ASAP.
B. I will repeat the instructions one by one and then confirm understanding before proceeding to the next step
C. Repeat the instructions for the third time and then give up.
D. I will ask another agent to provide the instructions, someone who had experience with the same scenario.
Answer:
3. 3. What if the customer is not happy with your answer or solution?
A. If the customer is not happy with the answer or solution, then I will ask customer to hold the line and pass on the
call to supervisor or a team leader.
B. I will put the customer on hold, and then panic for my supervisor to approach me and take over the call.
C. I will advise the customer that the answer/solution that was given is the best possible one, I will only transfer
the call to a supervisor if the customer requested or if it is an acceptable procedure.
D. I will read the terms of agreement/terms and condition to the customer, and prove to them that I am right.
Answer:
4. Explain what steps will you take to deal with your unsatisfied customer?
A. Apologize and offer a better option
B. Act quickly and resolve the customer complaint
C. Apologize every now and then, offer bill credit adjustment
D. Take responsibility for what made customer unhappy
E. Transfer the call to retention department if acceptable by company policy
Answer:
CIN: U72200KA2014PTC073582
5. 1. Bag 2. You 3. Seen 4. Have 5. My
A. 23451
B. 42351
C. 54321
D. 25413
Answer:
Sentence Formation
6. Arrange the words given below in a meaningful sequence.
1. Tree 2. Seed 3. Flowers 4. Fruit 5. Plant
A. 34215
B. 25134
C. 54321
D. 12354
Answer:
7. Arrange the words given below in a meaningful sequence.
1. Yarn 2. Plant 3. Saree 4. Cotton 5. Cloth
A. 15234
B. 24153
C. 12345
D. 54321
Answer:
Comprehension
Harold a professional man who had worked in an office for many years had a fearful dream. In it, he found himself in a land
where small slug-like animals with slimy tentacles lived on people's bodies. The people tolerated the loathsome creatures
because after many years they grew into elephants which then became the nation's system of transport, carrying everyone
wherever he wanted to go. Harold suddenly realised that he himself was covered with these things, and he woke up screaming.
In a vivid sequence of pictures this dream dramatised for Harold what he had never been able to put in to words; he saw himself
as letting society feed on his body in his early years so that it would carry him when he retired. He later threw off the "security
bug" and took up freelance work.
8. In his dream Harold found the loathsome creatures
A. in his village
B. in his own house
C. in a different land
D. in his office
Answer:
CIN: U72200KA2014PTC073582
9. Harold's dream was fearful because
A. it brought him face to face with reality

B. it was full of vivid pictures of snakes
C. he saw huge elephant in it
D. in it he saw slimy creatures feeding on people's
bodies Answer: A
10. For many centuries in Indian History there was no city so famous like the city of Ujjain.
A. As
B. such as
C. likewise
D. so like
Answer : As
11. He found the gold coin as he cleans the floor.
A. as he had cleaned
B. while he cleans
C. which he is cleaning
D. while cleaning
Answer :
12. John is lying down looking at the sky. He is facing west. In which direction, will his left hand be?
Answer:
13. In each of the following questions, four words have been given of which three are alike in some way and one
is different. Choose the odd one out.
A. Dollar
B. Peso
C. Ounce
D. Euro
Answer :
14. If Ross bats 100 times and gets 40 hits, what is his batting average?
Answer:
15. After walking for 6 km I turned right and covered a distance of 2 km, then turned left and covered a distance of 5 km.
in the end I was moving towards the north. In which direction did I start the journey?
A. North
B. South
C. East
D. West
Answer :
CIN: U72200KA2014PTC073582
16. What is a multiple of 4?
A. 12
B. 13
C. 50
Answer :
17. 10. Some debuts earlier this year have much stronger, with Avenue Supermarts, for example, doubling in
price on its first day of trade.
A. to be
B. been
C. always
D. to
Answer :
18. The total of the ages of Amar, Akbar and Anthony is 80 years. What was the total of their ages three years ago?
A. 71 years
B. 72 years
C. 73 years
D. None of the above
Answer:
19. At the end of a business conference the ten people present all shake hands with each other once. How
many handshakes will there be altogether?
A. 50
B. 45
C. 55
D. 40
Answer:
20. If we are going early in the morning towards the south the sun will be visible at our left:
A. Always
B. Never
C. Often
D. Sometimes
Answer:
Candidate should score more than or equal to 75% in 4C & Psychometric

Assessment.
Total Correct Answers: Validator Name:

Total Questions: 20 Questions Score: % out of 100%

4C &amp; Psychometric Assessment 1

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Smarter Biz Technologies Private Limited

4C & Psychometric Assessment

B. Wait for them to hung up or ask for somebody else.

C. Ask a supervisor/Subject Matter Expert or colleague.

A. I will transfer the call to technical support ASAP.

3. 3. What if the customer is not happy with your answer or solution?

A. Apologize and offer a better option

B. Act quickly and resolve the customer complaint

C. Apologize every now and then, offer bill credit adjustment

D. Take responsibility for what made customer unhappy

E. Transfer the call to retention department if acceptable by company policy

5. 1. Bag 2. You 3. Seen 4. Have 5. My

6. Arrange the words given below in a meaningful sequence.

1. Tree 2. Seed 3. Flowers 4. Fruit 5. Plant

7. Arrange the words given below in a meaningful sequence.

1. Yarn 2. Plant 3. Saree 4. Cotton 5. Cloth

8. In his dream Harold found the loathsome creatures

9. Harold's dream was fearful because

A. it brought him face to face with reality

11. He found the gold coin as he cleans the floor.

16. What is a multiple of 4?

Candidate should score more than or equal to 75% in 4C & Psychometric

Total Correct Answers: Validator Name:

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4C & Psychometric Assessment 1

4C & Psychometric Assessment 1