DAILY TRAINING ACTIVITY

Nama : Neta Anggraeni

Posisi : Leader
Branch : Mitracare Prabumulih

TIME SENIN

PAGI (09.00 - 12.00)

SIANG (13.00 - 15.00)

SORE (15.00 - 17.00)

SELASA RABU

Accounting ;
DMS all pending
Repair completed
Sistem GSPN(daily statement report dan
daily statement part)
Sistem mitracare (proforma invoice-DP in,
service report)

Training via zoom with pak dadi,

bu rena dan pak megi
*Training - buisness unit samsung
*Division in sitcomasia
*Buisness unit mitracare (apple) division
*SEIN division in indo
*jenis-jenis service
*product sitcomtara (HHP, DTV,
washing machine,AC)

Customer Service :
case-case kerusakan pada handphone
 KAMIS JUM'AT

Customer service Admin Part &CE (teori)

Teknisi (cara kerja teknisi) PO (Purchase Order)
Accounting Good Receiving (Terima barang)
Stock Transferan
Forecasting

Training via zoom with pak dadi & bu rena
*External system(SEIN)
*Internal system (sitcomasia)
*KPI
*Menu-menu yang ada di GSPN(Business)
Training via zoom withpak dani, pak masjuki &
pak ade
*pengenalan mitracare (apple)
*cabang-cabang mitracare
*Logistic apple
*website support.apple.com
*cara cek IMEI apple
*case-case kerusakan pada apple
*Warranty & Out of Warranty
*SUR & WUR
*hal-hal yang dicek ketika repair dan
pengiriman

Briefing Ibu Winda :

*Petty Cash
*PR (Purchase Request)
*Settlement pembelian
*BAOS
*pembuatan rekening untuk pettycash & PR
*pajak untuk claim ke samsung
*UMD (Uang Muka Dinas)
 SABTU

Admin Accounting
PR
BAOS
Settle PR
Report Completed
DMS all pending

Customer Service
1.case-case kerusakan pada Handphone,
Tablet .
DAILY TRAINING ACTIVITY
Nama : Neta Anggraeni
Posisi : Leader
Branch : Prabumulih

TIME SENIN

Regulasi inhome :
*Cek request dari call center
*BR minta buat nota ke call center
*Siapkan nota untuk teknisi inhome

PAGI (09.00 - 12.00)

Regulasi admin part:

*transfer part
*cancel part
*PO manual
*forecasting
SIANG (13.00 - 15.00)
*PO (part yang tidak ada)
*cek stock
*penerimaan sparepart dari FL
*cek stock
*transfer manual

SORE (15.00 - 17.00)

 SELASA RABU

Regulasi admin part: Customer Service :

*transfer part *Handling Customer
*cancel part Meeting Busdev (Ibu Indri & pak taufik)
*PO manual *Cara tarik data stock di system
*forecasting *update promo
*PO (part yang tidak ada) *cara closing disystem
*cek stock *trick-trick penjualan
*penerimaan sparepart dari FL
*cek stock
*transfer manual
Training Logistic with Pak Rudi, Ibu Anita dan
pak frengki :
*Logistics samsung
*RMA Customer Service :
*Claim *Handling Customer
*Non moving
*Stock Opname
*Scrap

*Customer Service
*Admin part (Transfer barang Engineer to
Branch)

Meeting pak Kit Kim :

*Strategi pencapaian target
*ENB

Meeting pak dadi :

*GSPN
 KAMIS JUM'AT

Briefing pagi Admin Tracking :

Training Revenue Assurance (bu uli , *SAW
pak suhariono, bu desta) : *FTC
*Daily report *Closing keuangan untuk setoran
*Setoran
*BAOS refund
*Report revenue

Training assurance dan BFC with pak jassa, Training Audit (bu agie) :
pak andi & bu uli : *Audit
*Holding claim *Proforma Invoice
*Abnormal WHCS suspect claim *Type of down payment
*Change 80 ID SEIN *Status down payment
*GSPN process claim (case-case error) *BAOS
*SAW operation guide *Mekanisme pengembalian & Pengiriman
unit pelanggan
*Pengiriman unit
*Fraud
Admin part : *Tips menjadi leader yang baik
*RMA IW dan OW
*ceklist RMA dari teknisi Admin Part :
*transfer Stock opname
*PO Transfer, PO, buat request,
 SABTU

Customer Service :
*Handling Customer

Customer Service :
*Handling Customer

Admin Part :
Transfer, PO, buat request
DAILY TRAINING ACTIVITY
Nama : NETA ANGGRAENI
Posisi : LEADER
Branch : PRABUMULIH

TIME SENIN

CUSTOMER SERVICE :
*Handling Customer

PAGI (09.00 - 12.00)

CUSTOMER SERVICE :
*Handling Customer

SIANG (13.00 - 15.00)

CUSTOMER SERVICE :
*Handling Customer

SORE (15.00 - 17.00)

 SELASA RABU

CUSTOMER SERVICE : Admin Tracking

*Handling Customer *SAW
Training with pak putut
*IT
Training with pak rusdi & pak nur
*GA

CUSTOMER SERVICE : Admin Sparepart

*Handling Customer *Good Receiving
Admin Tracking
*Assigned to service center
*input DP

Admin Tracking :
*SAW (Exchange, OTWA, DO Exception,
Compensation, VOID )
 KAMIS JUM'AT

Admin Tracking Admin Accounting

*Assigned to service center *Report Completed
*input DP *DMS all pending
*SAW Ih Home
Packing

Meeting with pak dadi Admin Part

*Launch Nationwide Screen Repair 11-Oct *Non Moving
*PO part
*Transfer part
*Cancel part

Admin Tracking
*Closing Inhome
 SABTU

Admin Accounting
*Report Completed
*Accounting

Customer Service :
*Handling Customer

Admin Part
*SAW D/O Exception
*PO part
*Transfer part
DAILY TRAINING ACTIVITY
Nama : NETA ANGGRAENI
Posisi : LEADER
Branch : PRABUMULIH

TIME SENIN

Admin Accounting
*Report Completed
*Accounting

Customer Service :
*Handling Customer
PAGI (09.00 - 12.00)

Customer Service :
*Handling Customer

SIANG (13.00 - 15.00)

Customer Service :
*Handling Customer

SORE (15.00 - 17.00)

 SELASA RABU

Admin Accounting Admin accounting

*Report Completed *DMS
*DMS all pending *Report income
*Report Income

Admin spare part :

*PO part
*Transfer part
*RMA part
*Good Receiving
*Stock opname

Meeting with pak Kit Kim Admin part

*PO part
*Transfer part
*GD
*Stock transfer
 KAMIS JUM'AT

Admin accounting Admin accounting

*DMS *DMS
*Report income *Report income

Vaksin
ISOMAN (istirahat sholat dan makan)

Customer Service : Customer Service :

Handling Customer Handling Customer

Customer service : Customer service :

Handling Customer Handling Customer
 SABTU

Admin accounting
*DMS
*Report income

ISOMAN (istirahat sholat dan makan)

Customer Service :
Handling Customer

Customer service :
Handling Customer
DAILY TRAINING ACTIVITY
Nama : NETA ANGGRAENI
Posisi : LEADER
Branch : PRABUMULIH

TIME SENIN

Admin Accounting
*Report Completed
*Accounting

Customer Service :
*Handling Customer
PAGI (09.00 - 12.00)

Customer Service :
*Handling Customer
*memonitor installation PC

SIANG (13.00 - 15.00)

Customer Service :
*Handling and closing

SORE (15.00 - 17.00)

 SELASA RABU

Admin Accounting LIBUR

*Report Completed
*Accounting

Customer Service :
*Handling Customer

*monitoring installation PC

Customer Service :
*Handling Customer

Customer Service :
*Handling and closing
 KAMIS JUM'AT

Admin Accounting Admin Accounting

*Report Completed *Report Completed
*Accounting *Accounting

Customer Service : Customer Service :

*Handling Customer *Handling Customer

Admin part Customer Service :

*PO part *Handling Customer
*Transfer part
*GD
*Stock transfer
*Barang masuk
*PO Manual

Customer Service :
*Handling and closing
 SABTU

Admin part
*PO part
*Transfer part
*GD
*Stock transfer
*Barang masuk
*PO Manual

Admin Part
*GD
*Stock transfer
*Barang masuk
*PO Manual
DAILY TRAINING ACTIVITY
Nama : NETA ANGGRAENI
Posisi : LEADER
Branch : PRABUMULIH

TIME SENIN

PAGI (BRIEFING)
Pengenalan Apple
Customer service

PAGI (09.00 - 12.00)

SIANG (BREAK)
Customer service

SIANG (13.00 - 15.00)

SORE
Customer service
Packing barang yang akan dikirim ke SASP
PO barang dengan ticketing

SORE (15.00 - 17.00)

SELASA RABU
KAMIS JUM'AT
SABTU