Excalibur Ray V.

Palacios
Quality Service Management BSTM 2-2

Customer Service Guidelines:

 I will always make my customer feel special.
 I will always respond to my customer feedback.
 We will greet our customers in a courteous and professional manner.
 I will thank my customers with small gestures.
 I will give customers benefit that can be use globally.
 I will treat my employees as my first customer.
 I will be willing to say “Yes” all the time
 I will focus on setting Customer service Standards.
 I will be considerate, cooperative, and helpful to every staff member to assure quality
services.
 I will let my employees know how their performance will be monitored and what type of
expectations I have for employees to achieve.