GENERAL COMPLAINT INFORMATION : 1

Date ( dd/mm/yy ) 20/10/2017

customer name Mr Ceesasy
Customer's number 3017020
Geographical complaint localisation ( house , office , etc...) Ministry of Finance
nearest sites or cells Q094, Q022
Type of phone used by customer Laptop Dell
Customer mobility during complaint ( static or dynamic ) Dynamic
Customer radio status ( INDOOR or OUTDOOR ) indoor
Technologies concerned by the complaint ( 2G/3G/4G) 4G
Was phone locked on any technology ? If YES , which one ? no
Signal level displayed on the phone screen (1/2/3/4/5) ? 4
Drop call
Accessibility x
Compla Voice quality
int type throughput
White in communication
cross call
Complaints Start day 15/10/2017
Occurrency of problem ( 1 time ? many times ? ) many times
Approximative hour of problems always

Change the network

Observations and actions taken mode and it's working
now. Resolved

Status solved
2 3 4 5
23/10/2018 24/10/2017 25/10/2017 25/10/2017
Mr Kanteh Mr Bayo Mr Gibba Mr Mbye
3913042 3991732 3111175
Sinchu Alagie Brusubi UNESCO Social Security
Q062 Q100 Q003 ( 30036 ) Q004
iPad air Laptop Acer Laptop , Phone Laptop , Phone
static static Dynamic Dynamic
indoor indoor indoor indoor
3G 3G 3G 3G
no no no no
4 5 1 5

x x x x

10/10/2017 3 Week ago 19/10/2017

many times many times many times many times
always 19:00 upwards Always day times
The signal strenght is
really poor. Needs
The signal strenght is Has difficulty connecting adjustment on Charge the network
really poor. Needs to the internet during mode and it's working
Cell .PCPICH power
adjustment on Cell busy hour now. Resolved
increased from 330 to
350
sloved solved
6 7 8
25/10/2017 26/10/2017 26/10/2017
Mr Hydara Mr Gibba Mr Hydara
3650155 3991732 3650155
Brufut UNESCO Brufut
Q091(6), Q134(2,8) Q003 ( 30036 ) Q091(6), Q134(2,8), Q016(5)
Laptop , Phone Laptop , Phone Laptop , Phone
Static Dynamic Static
indoor indoor indoor
3G 3G 3G
no no no
1 3 1

x x x

many times many times many times

Always Always Always
The signal strenght is The signal strenght is
really poor. Needs really poor. Needs
adjustment on adjustment on The signal strenght is really poor.
Needs adjustment on Cell.PCPICH
Cell.PCPICH power Cell .PCPICH power
power increased from 330 to 350
increased from 330 to increased from 330 to
350 350
sloved sloved
9 10
26/10/2017 31/10/2017
Mr Njie Fatou Joof
3024444 7772231
Ecobank Kairaba Avenue MRC keneba
Q093(2) Q105(1)
Laptop , Phone Laptop, Phone
Static Dynamic
indoor indoor
4G 4G, 3G
no no
4 5

x x

A Months
many times many times
day time Always

4G signal can't reach there office Increased of CPICH_PWR from 330

charge the network mode to 3G and
to 350. Resolved.
it's working now. Resolved

Solved Solved
 GENERAL COMPLAINT INFORMATION : 1
Date ( dd/mm/yy ) 1/11/2017

customer name Mr Hydara

Customer's number 3650155

Geographical complaint localisation ( house , office , etc...) Brufut

Q091(1,6), Q134(2,7,5,8)
nearest sites or cells
Laptop , Phone
Type of phone used by customer
Customer mobility during complaint ( static or dynamic ) Static
Customer radio status ( INDOOR or OUTDOOR ) indoor
Technologies concerned by the complaint ( 2G/3G/4G) 3G(2 devices)
Was phone locked on any technology ? If YES , which one ? no
Signal level displayed on the phone screen (1/2/3/4/5) ? 0/1
Drop call
Accessibility x

Complaint Voice quality

type throughput
White in communication
cross call
Complaints Start day 2 Months
Occurrency of problem ( 1 time ? many times ? ) many times
Approximative hour of problems Always

The signal strenght is really poor. Needs

Observations and actions taken adjustment on Cell.PCPICH power
increased from 330 to 350

Status solved but appears again

2 3 4 5
1/11/2017 1/11/2017 1/11/2017 1/11/2017

GPA Managing Director GPA Deputy Managing GPA Director of GPA Director of Finance
Abdoulie Tambedou) Director (O.Jobarteh) Planning(A. Ceesay) (T.Sallah)

9960496 9960488 9960444 9965966

Sanchaba Sulay Jobe Sanchaba Sulay Jobe Kanifing Estate Sanchaba Sulay Jobe

Data Qweb 4GB Data Qweb 4GB Data Qweb 4GB Data Qweb 4GB
 5 GPA Senior
1/11/2017 GPA DHRA
1/11/2017 GPA
1/11/2017 1/11/2017 GPA1/11/2017
1/11/2017 GPA
1/11/2017 Procureme
1/11/2017
(Sirra Director of
GPA DHMS Director Deputy nt
Begay- CSD (N. (Kulay GPA DTS OF Banjul Director of Manager
GPA Director of Audit Kah) Macdouall)
Manneh) (F.Mendy) Fishing JE Training (F.Jatta)
9960134/3
9960495 9960407 3770010 99777030 9960403 960134 9974025 9964797

Brusubi Phase One Bijilo Kotu Brusubi Phase Tujereng Brusubi Phase Brusubi Phase Wellingara
One Estate One One

Data Qweb Data Qweb Data Qweb Data Qweb Data Qweb Data Qweb Data Qweb
Data Qweb 4GB
4GB 4GB 4GB 4GB 4GB 4GB 4GB
 GPA Senior GPA GPA Admin GPA
1/11/2017 1/11/2017GPA Senior
1/11/2017 GPA Senior
1/11/2017 GPA Senior
1/11/2017 Admin
1/11/2017 GPA IT
1/11/2017 Manager
1/11/2017and
1/11/2017 Procureme
1/11/2017
GPA Senior GPA Senior SECEM Manager HR Manager Manager ContainerInsurance nt
Finance Finance (Ousainou Traffic (L. Manager (Ramatouli (Kebba Terminal(A
Mgr.(MM. Manager(
Manager 1 Manager 2 Jobe) Nyassi) (B. Jallow) e Othman) Saine) bou Gillen)
Bah) Mr. Njie)
7670362/9 9960534 / 9979537/3
9961768 963895 9960414 9961340 3906534 9966639 919537 996862

Brusubi Phase Tallinding Brusubi Phase Sanchaba Manjai Ghana Town Brusubi Phase
One One Sulay Jobe One

Data Qweb Data Qweb Data Qweb Data Qweb Data Qweb Data Qweb Data Qweb Data Qweb Data Qweb Data Qweb
4GB 4GB 4GB 4GB 4GB 4GB 4GB 4GB 4GB 4GB
 GPA
GPA Deputy
Assistant
1/11/2017 1/11/2017 Director
1/11/2017
Manager GPA Traffic
Traffic(L.G Intelligent ( Lamin
AYE) Unit Touray)
9902025/7
902025

GPA Banjul

Data Qweb Data Qweb Data Qweb

4GB 4GB 4GB