ab

Payment solutions
for individual
clients.
Swiss ways and
customs
 Contents
Introduction to payments in Switzerland 05

How can I make day-to-day payments without using cash?

Maestro card 06
Credit cards 06
UBS customer card 17

What types of bill will I encounter?

Bill with red payment slip 18
Bill with orange payment slip 19
Bill with Swiss or foreign bank account details 10
Direct debit (LSV+) 11

How can I pay my bills and keep track of my accounts and credit cards?
UBS e-banking 12
Security in UBS e-banking 13
UBS Multimat 14
UBS easy form 16
UBS global form 17
UBS standing order form 17

Financial information and stock exchange orders

UBS Quotes 18
Stock exchange orders with UBS e-banking 18

Additional services
UBS products and services for private clients 19
UBS KeyClub 19

Contact information 19

1 2
 Introduction to payments in
Switzerland

Welcome to Switzerland. This brochure aims to familiarize you with the various Swiss
ways and customs and the means available for making and collecting payments. It
describes the methods used to pay for everyday goods and services. You will then see
some examples of the documents you need to settle your bills. We hope to make your
start in Switzerland easier with this brochure.

Some general information

Account
It all starts with a bank account. The UBS Pay and Save Basic Offering includes all the
products and services that you need for your daily banking activities in CHF – at an
attractive all-in fee. For an account in other currencies, e.g. USD, GBP, the UBS current
account would be the right choice.

Cash
If you have just arrived and have cash that you wish to exchange for Swiss francs or
other currencies, most of our branches provide a foreign exchange service for the
most commonly used currencies. In addition all our branches have at least one auto-
mated teller machine (ATM) that dispenses euros.

Bills
Bills attached to invoices are the most common way to pay in Switzerland. They are
normally paid within 30 days of being received. You will therefore have plenty of time
after your arrival to open a bank account and become familiar with the various means
of payment available to you before you have to pay your first bill.

You may choose to receive certain bills electronically and pay them with a single click
of your mouse. See “E-bill in UBS e-banking” for an explanation of this service.

Payments through UBS or Swiss Post

UBS handles your outgoing payments and offers solutions for collecting incoming pay-
ments. For your convenience, we recommend that you use the means presented in this
brochure.

Payments through Swiss Post: Switzerland has 3,000 post offices, where you can pay
your bills in cash directly at the counter.

Cheques
Cheques are not a common payment method in Switzerland, you can either use
UBS Correspondence cheques (personal cheque, cheque book) or UBS Bankcheques.

3 5
How can I make day-to-day payments
without using cash?

Maestro card The UBS Optimus Foundation Charity Card

Anyone with a bank account can obtain a Maestro card, which is renewable every two Using the UBS Optimus Foundation Charity credit card is a simple and direct way to make
years. It comes with a PIN that can be changed at any time. a commitment to the children of this world with every transaction you make. UBS transfers
0.75% of your total credit card spending every year to the UBS Optimus Foundation.
This card gives you access to the following services: By doing so, you can help to open up new prospects for thousands of children.
• 24-hour cash withdrawals at Bancomat ATMs equipped with the Maestro card function
• Cash withdrawals in a growing number of countries around the world
• Cash withdrawals in euros at most ATMs in Switzerland equipped with the
Maestro card function
• At UBS ATMs, your UBS Maestro Card also serves as a customer card for cash
withdrawals, account information, paying in at Bancomat Plus ATMs and
payments at UBS Multimat machines
• This card can also be used to pay for your purchases in most shops and service
stations. All ATMs at service stations, which are open 24 hours a day, accept the UBS customer card
Maestro card Any account holder who has not requested any other type of card automatically
receives a customer card free of charge. This also comes with a PIN code.
It allows the cardholder to withdraw money in Swiss francs or euros 24 hours a day
at UBS ATMs only. The customer card also enables you to carry out your banking
transactions quickly and easily with the help of UBS Multimat machines.

Credit cards
You are no doubt familiar with credit cards. We would like to highlight some of the
advantages offered all over the world:
• Up to CHF 300,000 accident insurance cover when you pay for your trip by credit card
• Optional photo on back of card for greater card security
• Car rental: no deposit to pay, special terms with Europcar
• PIN code for cash withdrawals at ATMs all over the world
• Monthly bills can be paid all at once or in several installments
• Additional advantages with the Gold Card: higher credit limit, higher insurance
coverage (CHF 600,000), Priority Pass

6 7
What types of bill will I encounter?

Payment slips are used to process payment transactions. It is standard practice in Bill with orange payment slip
Switzerland to include a payment slip with every bill. To make a payment using a This payment slip is referred to as the ESR (German acronym for payment slip with
payment slip, you can either reference number). It works the same way as the red payment slip, but each bill
- enter the payment slip information in the payment order function in your e-banking also includes a unique reference number per bill that allows the payee to match the
(see page 12) received payments automatically to his/her accounts receivables.
- send the payment slip with completed information to your bank (e.g. to UBS via
UBS easy (see page 16) • In the example below the ultimate payee (A) holds an account with a bank (B)
- present the payment slip at any post office, paying the amount due with cash directly • For processing purposes, the post office account of the payee’s bank (C) is indicated
• The amount due (E) and the payer’s name (D) may be pre-printed by
Bill with red payment slip the payee. If not, you have to fill in the amount along with your name and full address
• In the example below the ultimate payee (1) is someone who holds an account with in fields (E) and (D)
a bank • No message to the payee is allowed in field (H)
• The payment slip shows the bank account (International Bank Account Number (IBAN)) • The reference number (F) is key for the payee to match your payment to his/her accounts
of the ultimate payee (2) as well as the payee’s bank (3) receivable. When entering the details of your orange payment slip into an e-banking
• For processing purposes, the post office account of the payee’s bank (4) is indicated order, it is crucial that you include this line
• The amount due (5) and the payer’s details may be pre-printed by the payee • If you use a payment slip reader, you can also scan the coding line (G), as this line
If not, you have to fill in the amount along with your name and full address in fields (5) includes the details on the payee
and (6) • The payee receives the details and the reference number on his/her credit advice
• It is advisable to include a short description of the ‘reason for payment’ in field (7), • Note: If the payee has an account with the post office, his/her name will appear
e.g. a reference number on your bill directly under (B)
• The payee receives a copy of the red payment slip or the name and address of
the payer on his/her credit advice
• Note: If the payee has a direct account with the post office, his/her name will appear
B H
directly under (3)
A
F
3
7 C
2 E E
1
4 D
5 5
6
G
6

8 9
Bill with Swiss or foreign bank account details Direct debit (LSV+/BDD/SDD)
You may receive a bill from Switzerland or another country containing the payee’s bank As an alternative to making regular payments to the same recipient, you can allow your
account details. This information will enable you to transfer an amount in Swiss francs account to be debited directly. This way your payments are made reliably and on time,
or a foreign currency, which will be debited to one of your accounts and credited to the you can monitor them via UBS e-banking (see page 12) and you have the right of objection
payee’s account at his/her bank in Switzerland or abroad. at any time in a specific period. To start the process, you can contact your payee and
request a bill payment by direct debit. He/she will send you the relevant forms.
Possible means of payment:
• UBS e-banking via the Internet or UBS Multimat (screens to be filled in with the Purpose
information given on your bill) • Regular payments in Swiss francs and euros to Swiss bank accounts
• Payment order on paper (e.g. UBS global payment order) to be filled in and sent to • Here are some examples of what it can be used for:
your bank - Rent
- Insurance premiums
The bill should include at least the following: - Telephone bills
• Payee’s details - Electricity bills
• Payer’s details - Credit card bills, etc.
• Description of item sold
• Amount to be paid Benefits
• Service provider’s bank account details – account number in IBAN format where possible • You save time and money
• Payment deadline • One-time signature for each direct debit authorization – that’s all it takes

The IBAN account number format was created to streamline cross-border payments in Requirements
Europe. • Account with UBS
• Debit authorization form must be signed
In the bank account details shown on bills received from countries in the EU/EEA,
the payee’s account is shown in IBAN format. In addition to the IBAN, the BIC (Business
Identifier Code) of the payee’s bank is shown.

Including these two elements on every payment order, whether in electronic or paper
form, ensures a reliable and rapid transfer of the funds to your payee. European banks
now require the IBAN and BIC for all payments. From 2007, payment orders submitted
without this information can be refused by European banks.

10 11
How can I pay my bills and keep track
of my accounts and credit cards?

UBS e-banking E-bill in UBS e-banking

UBS e-banking makes it easier than ever before to carry out banking and stock market Most financial institutions, including UBS, have linked their banking portals to the e-bill
transactions – no matter where you are or what time it is. Data is encrypted in accor- network by SIX Paynet and can thus offer their clients EBPP (electronic bill presentment
dance with a high security standard and can only be accessed using individual security and payment) services (= e-bill). If you have a UBS e-banking agreement, you have access
features. to electronic bills sent to you by service providers that are members of the e-bill network
by SIX Paynet. To receive your bills, first sign up for the e-bill service and then inform
Purpose your service provider. These two steps should be carried out directly in UBS e-banking.
• Execution and management of payments and standing orders in Switzerland and You will be notified by e-mail when an electronic bill has arrived. All you have to do then
abroad as well as account transfers is view the delivered bill and pay it with a single click.
• Store and manage payment templates
• View account information Security in UBS e-banking
• E-bill: The most convenient way to pay your electronic bills UBS guarantees you the best possible security measures at all times for your banking
• Online statement of your UBS Credit Cards transactions. UBS uses a chip card-based solution, which does not require any software to
be installed.
Benefits
• Low-cost method of payment The system automatically encrypts all data sent via the Internet. It uses highly secure
• Overview of pending and executed payments algorithms to protect your data.
• Flexible and easy to use, no matter where you are
• Available 24 hours a day Your personal authorization data and equipment:
• Convenient payment order entry with one of the many payment slip readers available • Agreement number
on the market • PIN for your Access Card
• Access Card
Requirements • Card reader or Access Key
• Account with UBS
• UBS e-banking agreement
• Computer with standard operating system, recommended browser version and
Internet access

Payment services in UBS e-banking

• Single payments (local and international)
• Payment templates
• Standing orders
• Payment of e-bills
• Data transfers
• Online objection of LSV+ debits (see page 11)

The basic log-in equipment you will receive is the UBS card reader.

12 13
You will use the card reader equipment to securely log in to UBS e-banking as well as to Benefits
confirm the beneficiary. This is a state-of-the-art additional security feature for online • Low-cost way to pay your bills
payment transactions, which ensures that your beneficiary details can not be manipulated • The UBS Multimat scans the payment slips so you do not have to write the information
by third parties. out by hand
• Overview of pending and completed payments
For more convenience, especially for the confirmation of beneficiaries, you can order • Available around the clock in many UBS branches
the UBS Access Key (see below) that replaces the UBS card reader. It contains the same
security features, but is easier to use and more convenient. Requirements
• Account with UBS
• A UBS customer card or UBS Maestro Card with a personal PIN code
• There is a CHF 50,000 limit per calendar month and card for payments/standing
orders

Payment services in UBS Multimat

• Single payments
• Standing orders

UBS Multimat
The UBS Multimat is an enhanced ATM, accessible 24 hours a day in most of UBS
branches in Switzerland. It enables you to carry out your banking transactions quickly,
easily and electronically using your customer card or your UBS Maestro Card. You can
obtain all the information on your accounts, check the balance or print a detailed
statement, enter Swiss or foreign payment orders, make transfers from one account to
another and manage your standing orders. You can also view information on exchange
and interest rates at the touch of a button.

Purpose
• Making and managing payments and issuing standing orders in Switzerland or abroad
in Swiss francs or foreign currencies and carrying out account transfers in all account
currencies
• Querying account information
• Information on exchange and interest rates can be viewed at the touch of a button

14 15
UBS easy form UBS global form
The simple way to pay bills from home: use UBS easy to make day-to-day payments Make payments to anywhere in the world – in Swiss francs or in a foreign currency:
quickly and conveniently while benefiting from low processing costs. Just fill out the UBS global allows you to make international payments conveniently and securely
form, attach the completed payment slips and send it to UBS. You can keep the left part without the need for technical tools.
of the payment slips for your records.
Purpose
Purpose • Easy-to-make payments abroad
• Execution of all payment orders within Switzerland • Can be used to make payments within Switzerland for which you do not have
payment slips
Benefits • Transfers to other UBS accounts possible
• You can issue the order as early as six months before the required date of execution
• Easy to use Benefits
• UBS easy order forms provided free of charge • Amounts can be transferred in Swiss francs or in a foreign currency
• Offers various options for invoicing the cost of international payments
Requirements • UBS global order forms provided free of charge
• Account with UBS
• No technical requirements Requirements
• Account with UBS
• No technical requirements

UBS standing order form

The advantage of the UBS standing order is that you only need to enter your payment
details and schedule once. Your payments will be executed automatically.

Purpose
• UBS standing order: transferring fixed amounts in any currency on fixed dates to
the same recipient within Switzerland or abroad

Benefits
• Straightforward and clear payment processing in any currency
• Can be used for payments to postal and bank accounts in Switzerland or abroad

Requirements
• Account with UBS
• No technical requirements

16 17
Financial information and
stock exchange orders
UBS Quotes
UBS Quotes provides you with comprehensive information and the latest news from the
world’s most important financial markets. UBS clients benefit from an exclusive and
expanded version of Quotes that includes comprehensive financial market data and a wide
range of useful functions. In addition to the extensive financial and research information,
you can also group together financial instruments relevant to you in virtual portfolios,
keep track of prices, and keep yourself informed about upcoming maturities and
reached limits via SMS or e-mail-notification.
Stock exchange orders with UBS e-banking
Stock exchange orders can be issued with no time delay on the electronic exchanges of
SWX (Zurich), NASDAQ, AMEX and NYSE (New York), LSE and SWX Europe (London),
MSE (Milan), XETRA (Frankfurt) and EURONEXT (Paris, Amsterdam, Brussels).
Our automatic interfaces facilitate the electronic forwarding of your stock exchange
orders to the global stock exchanges. This allows you to benefit extensively from our
global market presence, which secures access to over 50 stock exchanges and enables
us to execute orders on the world’s leading financial markets as rapidly as possible.
Where local market and stock exchange provisions do not permit electronic connections,
orders are handed over to our trading specialists, who process your transactions quickly
and efficiently.
The UBS e-banking stock exchange function is rounded off by the option to change the
trading country and view the issue calendar.
18
Additional services
UBS products and services for private clients
UBS offers a wide selection of products and services for your individual needs. Depending
on your personal situation, you have the choice of a wide selection of solutions.
Find more on: www.ubs.com/lifecycle
UBS KeyClub
Join UBS KeyClub free of charge and you will automatically receive valuable points by
using your UBS Credit Card. These points can be spent on UBS KeyClub’s constantly
expanding range of special offers. All you have to do to take advantage of the many
benefits offered by UBS KeyClub is complete an application form. You can download
the application form and complete it directly on screen. KeyClub membership is free
of charge and does not entail any obligation. As a KeyClub member, the more banking
transactions you carry out with UBS, the more points you collect. For more information
and to find out how to spend your points, see: www.ubs.com/keyclub.
Contact information
If you have any questions relating to the services detailed in this brochure or any other
customized solutions, you can get in touch with us via the following channels:
By telephone: UBS Service Line for private clients on 0848 848 054
Personal consultations: Monday to Friday, 8 a.m. to 6 p.m.
By e-form: www.ubs.com/contact
By visiting your nearest branch: www.ubs.com/locationfinder
19
ab
This brochure is intended for information purposes only. The services mentioned herein are subject to legal restrictions in some countries and can therefore not be offered on an unrestricted
basis throughout the world. UBS reserves the right to change the content at any time without prior notice. This brochure may not be reproduced or distributed without the permission of UBS.
© UBS 2011. The key symbol and UBS are among the registered and unregistered trademarks of UBS. All rights reserved. 83516E