OS Carpentry L2 & L3

Federal Democratic Republic of Ethiopia
OCCUPATIONAL STANDARD
CARPENTRY
NTQF Level II and III
Ministry of Education
February 2011
Introduction
Ethiopia has embarked on a process of reforming its TVET-System. Within the

policies and strategies of the Ethiopian Government, technology transformation – by
using international standards and international best practices as the basis, and,
adopting, adapting and verifying them in the Ethiopian context – is a pivotal element.
TVET is given an important role with regard to technology transfer. The new
paradigm in the outcome-based TVET system is the orientation at the current and
anticipated future demand of the economy and the labor market.
The Ethiopia Occupational Standards (EOS) is the core element of the Ethiopian
National TVET-Strategy and an important factor within the context of the National
TVET-Qualification Framework (NTQF).They are national Ethiopia standards, which
define the occupational requirements and expected outcome related to a specific
occupation without taking TVET delivery into account.
This document details the mandatory format, sequencing, wording and layout for the
Ethiopia Occupational Standard which comprised of Units of Competence.
A Unit of Competence describes a distinct work activity. It is documented in a

standard format that comprises:
 Occupational title and NTQF level
 Unit code
 Unit title
 Unit descriptor
 Elements and Performance criteria
 Variables and Range statement
 Evidence guide
Together all the parts of a Unit of Competence guide the assessor in determining
whether the candidate is competent.
The ensuing sections of this EOS document comprise a description of the respective
occupation with all the key components of a Unit of Competence:
 chart with an overview of all Units of Competence for the respective level
including the Unit Codes and the Unit Titles
 contents of each Unit of Competence (competence standard)
 occupational map providing the technical and vocational education and training
(TVET) providers with information and important requirements to consider when
designing training programs for this standards and for the individual, a career
path
Ministry of Education Carpentry Version 4

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Copyright Ethiopian Occupational Standard February 2011
UNIT OF COMPETENCE CHART
Occupational Standard: Carpentry
Occupational Code: CON CRP
NTQF Level III
CON CRP3 01 0910 CON CRP3 02 0910 CON CRP3 03 0910
Prepare Technical Construct Stairs and Install Furnishing
Drawing Stair Components Products/Fitments

Construct Roof Construct and Install Construct Ceiling
Structures and Sheet Floor Frames, Planks Frames
Coverings and Sheets
Place and Fix Carpentry Monitor Implementation Prepare Bill of
Materials for Complex of Workplan/Activities Quantities
Structures
Apply Quality Control Lead Small Teams Lead Workplace
Communication
CON CRP3 13 0910 CON CRP3 14 1012

Improve Business Maintain Quality
Practice System and Continuous
Improvement
Processes (Kaizen)
NTQF Level II
Install Lining, Paneling Install Cladding Assemble and Install
and Moulding Prefabricated Stairs

Construct Simple Place and Fix Erect and Dismantle
Formwork Carpentry Material for Formwork & Scaffolding
Simple Structures
Install Shoring Install and Replace Maintain Non-structural
Windows and Doors and Structural
Carpentry Components
Construct Wall Frames Participate in Workplace Work in Team
and Walls Communication Environment
CON CRP2 13 0910 CON CRP2 14 1012

Develop Business Apply Continuous
Practice Improvement
Processes (Kaizen)

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NTQF Level III

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TOP
Occupational Standard: Carpentry Level III
Unit Title Prepare Technical Drawing
Unit Code CON CRP3 01 0910
Unit Descriptor This unit covers producing drawings components complete with
surface texture and dimensions.
Elements Performance Criteria

1. Determine 1.1 Drawing requirements are checked and interpreted from
drawing work order or similar.
requirements 1.2 Required information is sourced from workshop manuals,
customer specifications, product suppliers, and designers or
similar.
1.3 Scope of drawing including layout, additional required
information and resources is planned
2. Produce 2.1 Drawing details including assembly and components are
drawings completed as per AS 100 or similar.
2.2 Dimensions of various components are determined and
inserted where required.
2.3 Appropriate symbols for limits and fits, surface texture and
geometric tolerances are included.
2.4 Simple components or layouts are drawn in third angle
projection
2.5 An auxiliary view is drawn of a component, given two views
2.6 Correct convention for parts is shown
2.7 Drawings are produced in third angle projection, including
auxiliary views, sections and assemblies
3. Issue and/or 3.1 Drawing is issued and according to workplace procedures.
file drawing 3.2 Drawing is filed according to workplace procedures
Variables Range
Drawing May include but not limited to:
 Assembly drawing
 Working drawing
Appropriate May include but not limited to:
symbols  Perpendicular
 Mirror finish
 Parallel
 Diameter

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Evidence Guide
Critical Aspects of Assessment requires evidence that the candidate:
Competence  Determined drawing requirements
 Produced drawings in third angle projection, including
auxiliary views, sections and assemblies
 Issued and/or filed drawing
Underpinning Demonstrates knowledge of:
Knowledge and  projection
Attitudes  auxiliary views, special attention
 detail drawing methods
 standard engineering drawing symbols, references and
terminology
 projection lines arrangements
 general tolerance
 limits and fits
 shaft and hole basis
 extremes of fit
 surface texture
 selection of standard roughness values for given
processes
 application of surface finish symbols to drawings
 selection and application of equivalent surface roughness
numbers
 geometric tolerance
 simple geometry tolerance (no datum references,
flatness, roundness etc.)
 geometry tolerance with datum reference (e.g.
parallelism, squareness)
Underpinning Demonstrates skills to:
Skills  selection and application of drawing instruments
 making drawings
 checking and editing techniques
Resources The following resources must be provided:
Implication  Workplace or fully equipped assessment location with
necessary tools and equipment as well as consumable
materials
Methods of Competency may be assessed through:
Assessment  Interview/written test
 Observation/demonstration
Context of Competency may be assessed in the work place or in a
Assessment simulated work place setting

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TOP
Unit Title Construct Stairs and Stair Components
Unit Descriptor This unit covers knowledge, skill and attitude related to stairs
and stair components to be constructed to connect different
floors of a building.

1. Plan and 1.1 Work instructions, including plans, specifications, quality
prepare requirements and operational details are obtained and
confirmed.
1.2 Safety requirements are followed in accordance with safety
plans and policies.
1.3 Sign/barricade requirements are identified and
implemented.
1.4 Tools and equipment are selected to the need of particular
job; in the case of problems report to the concerned body
before the next work is started.
1.5 Material quantity requirements are calculated in
accordance with plans and/ or specifications.
1.6 Materials appropriate to the work application are identified,
obtained, prepared, safely handled and located ready for
use.
1.7 Environmental protection requirements are identified for the
project in accordance with environmental plans and
regulatory obligations and applied.
2. Assemble and 2.1 Exit and ground finish levels are determined from job
erect stairs drawings and site location.
2.2 Rise and going of stairs are calculated from job drawings,
site location and regulations.
2.3 Newel posts and footings are set out and placed to layout
of designed stairs, job drawings and specifications.
2.4 Materials for stringers are selected and set out to the pitch
of stairs with treads and risers according to regulations.
2.5 Stringers are housed to accommodate treads and risers or
metal brackets are fixed to support treads.
2.6 Stringers are cut and housed into newel posts and/ or
landings where specified.

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2.7 Material for treads is selected and risers set out and cut to
length to requirements of stair design.
3. Fit handrails, 3.1 Material for handrails and balusters are marked and cut to
balustrade and length.
finish
3.2 Handrails and balusters are fitted and fixed in accordance
with regulations.
3.3 Non-slip strips are installed to treads, where specified.
4. Clean up 4.1 Work area is cleared and materials disposed of, reused or
recycled in accordance with legislation/regulations/codes of
practice and job specification.
4.2 Plant, tools and equipment are cleaned, checked,
maintained and stored in accordance with manufacturers’
recommendations and standard work practices.
Variables Range
Stairs  May be constructed with housed stringers or metal brackets
to accommodate treads.
 May be between ground level and landing, landing and
landing, they may be free standing or against a wall.
Balustrade  May include but not limited to:
construction  parallel railing fixed to face of newels, handrail and balusters
fixed to face of newels, handrails mortised into newels
Personal  Is to include that prescribed under legislation, regulation and
protective workplace policies and practices.
equipment
Emergency Related to this unit are to include but may not be limited to:
procedures  extinguishing fires,
 organizational first aid requirements and evacuation
Tools and Tools and equipment are to include but not limited to:
Equipment  measuring tapes/rules
 hammers, spirit levels, shovels, spanners
 squares (combination/tri), nail bags
 chisels, hand saws, power saws, power drills
 power planers, power leads, saw stools, string lines
 bevels, marking equipment
 nail guns, air compressors and hoses
 steel squares and fence/stair clips
 template boards and routers
Materials Are to include but not be limited to:
 timber and nails
 bolts and nuts,
 coach screws, steel tie rods,
 wall plugs, metal brackets,
 masonry anchors, patented metal fasteners and connectors
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 anti-slip products
Evidence Guide
Competence  Planned and prepared work
 Assembled and erected stairs
 Fitted handrails, balustrade and finish
 Applied Stair construction techniques
 Reading and interpreting plans, drawings and
specifications
 Complied with occupational health and safety regulations,
organizational policies and procedures
 Carried out corrects procedures prior to and during the
application of construction process
 Demonstrated safe and effective operational use of tools,
plant and equipment (basic Carpentry skills)
 Communicated Interactively with others
 Used hand and power tools and to use small plant and
equipment.
 Described and used General construction terminology
 Identified and described Plant, tools and equipment types,
characteristics, uses and limitation
Underpinning  Workplace and equipment safety requirements
Knowledge and  Quality requirements
Attitudes  General construction terminology
 Plant, tools and equipment types, characteristics and
uses
 Stair construction techniques
 Stair building materials (including line, level and plumb)
 Processes for the calculation of material requirements
 Material safety data sheets
 Plans, drawings and specifications
 Materials handling, storage and environmentally friendly
waste management
 Processes for setting out and measuring
Underpinning  Planning and preparing work
Skills  Assembling and erecting stairs
 Fitting handrails, balustrade and finish
 Applying workplace and equipment safety, and quality
requirements.
 Applying stair construction techniques
 Reading and interpreting plans, drawings and
specifications
Resource The following resources must be provided:
Implications  Workplace or fully equipped environment with necessary
tools and equipment as well as consumable materials

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Methods of Competence may be assessed through:
Assessment  Interview/Written Test
 Observation/Demonstration with Oral Questioning
Context of Competence may be assessed in the work place or in a
TOP
Unit Title Install Furnishing Products / Fitments
Unit Descriptor This unit covers knowledge, skill & attitude related to furnishing
products like kitchen cabinets, bathroom cabinets, wall units,
desks, counters, wardrobes, dressing tables, entertainment
units, laundry cabinets etc. are to be installed to facilitate a
house with the necessary store items.

confirmed.
plans and policies.
implemented.
1.4 Tools and equipment are selected to the need of
particular job; in the case of problems report to the
concerned body before the next work is started.
1.5 Material quantity requirements are calculated in accordance
with plans and/ or specifications.
use.
2. Complete 2.1 Site is prepared for installation.
installation 2.2 Furnishing products are prepared to site requirements.
2.3 Hand and/or power tools and equipment are used in
accordance with workplace requirements, including use of
personal protective equipment.
2.4 Fixing methods are undertaken according to site conditions.
2.5 Installed furniture product is checked for compliance with
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specification.
2.6 Tops and/ or appliances are installed in accordance with
plans and specifications.
2.7 Hardware and decorative accessories are installed.
2.8 Work is checked against required quality standards.
3. Complete 3.1 Work site is cleaned; hand and/or power tools are checked
operation and for serviceable condition, returned and stored in
clean work site accordance with workplace procedures.
3.2 Unused materials are returned and/ or stored.
3.3 Waste and scrap materials are dealt with following
workplace procedures.
Variables Range
Tools and May include but not limited to:
Equipment  measuring tapes or rulers,
 hammers, mallets, squares,
 bevels, chisels, levels, plumb lobs,
 planes, hand saws, power saws,
 power planers, cordless drills, screwdrivers,
 power drills, explosive fixing gun, clamps,
 supporting devices, screwdrivers Materials
Materials to be May include but not limited to:
used  timber, manufactured board,
 laminates, granite, marble, stainless steel,
 adhesives, screws, nails, masonry anchors,
 dowels, cavity wall fixing
Evidence Guide
Competence  Demonstrates compliance with occupational health and
safety regulations applicable to work place operations
 Indicates compliance with organizational policies and
procedures including quality assurance requirements
 Corrects procedures carried out prior to and during the
 Demonstrates safe and effective operational use of tools,
plant and equipment (basic carpentry skills)
 Demonstrates basic carpentry skills.
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 Demonstrates Interactive communication with others to
ensure safe and effective workplace operations.
Underpinning  The interpretation of plan representation of furniture
Knowledge and design.
Attitudes  The preparation of drawings/set-outs.
 Workflow in relation to furniture production.
 Identification of hand and/ or power tools, materials,
equipment, processes and procedures.
 Collect, organize and understand information related to
work orders, installation plans and safety procedures.
 Communicate ideas and information to enable
confirmation of work requirements and specifications,
coordination of work with site supervisor, other workers and
customers, and the reporting of work outcomes and
problems
Underpinning  Plan and organize activities, including the preparation and
Skills layout of the worksite and the obtaining of equipment and
materials to avoid any back tracking, workflow interruptions
or wastage.
 Work with others and in a team by recognizing
dependencies and using cooperative approaches to optimize
workflow and productivity.
 Use mathematical ideas and techniques to correctly
complete measurements, calculate area and estimate
material requirements.
 Solve problems.
 Use pre-checking and inspection techniques to anticipate
installation problems, avoid reworking and avoid wastage.
 Use of technology.
 Use the limited workplace technology related to the
installation.
Assessment  Interview/ Written Test
Context of  Competence may be assessed in the work place or in a

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TOP
Unit Title Construct Roof Structures and Sheet Coverings
Unit Descriptor This unit specifies the competency required to select, set out,
construct and erect different roof-construction including the roof-
support to accommodate roof coverings for waterproofing
purpose.

confirmed.
1.2 Safety requirements are followed in accordance with
safety plans and policies including implementation of
signage/barricade requirements.
quantity requirements calculated and obtained; and made
ready for use in accordance with specifications.
1.5 Environmental protection requirements are identified for
the project in accordance with environmental plans and
2. Set out 2.1 Set out for position of members is checked against top of
members for plates in accordance with drawings and specifications.
roof 2.2 Wood preservation measures are to carry out for all
construction timbers in accordance with the regulations.
2.3 Fire protection measures are to include in accordance with
the regulations.
2.4 Every timber which touches concrete or stone needs a
damp proof course and termite shield has to be installed.
2.5 Pattern rafter is set out and cut to length allowing for

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overhang.
2.6 Main ridge boards are marked and cut to length.
2.7 Common rafters are cut to length and erected in correct
sequence.
2.8 Bevels and lengths for hip and valley rafters are
determined from pitch of roof and hip and valley rafters are
cut and fixed.
2.9 Creeper rafters are cut and fixed from pattern rafter
allowing for overhang.
3. Install roof 3.1 Bevels and lengths for under purlins are determined.
support 3.2 Under purloins are cut and installed.
3.3 Struts are measured, cut and installed to under purloins,
hips, valley and ridges to regulation.
3.4 Collar ties are installed to regulatory requirements.
3.5 Trimmers fitted to gable ends to take gable end rafter and
barge board.
3.6 Valley boards are cut and fixed.
4. Basic roof 4.1 Roof tiling products, material and components are
covering identified and checked for conformity to material schedule,
plans specifications on delivery to site.
4.2 Roof surface and structure is checked for stability and safe
access to roof for roof covering
4.3 Roofing sheets are cut to length.
4.4 Roof tiling materials and components are handled and
loaded onto roof.
4.5 Roofing sheets are to fix at the roof-construction according
to the requirements.
4.6 Ridge-parts, valley-sheets, gutters and down pipes are
fixed according to the requirements.
4.7 Roof, guttering and down pipes are cleared free of waste
and surplus material.
recycled in accordance with legislation/regulations/codes
of practice and job specification.
Variables Range
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Safety OHS requirements are to be in accordance with legislation and
requirements regulations, organizational safety policies and procedures, and
project safety plan. This may include :
 use of protective clothing and equipment
 safe use of tools and equipment and handling of materials
 workplace environment and safety application
 use of firefighting equipment and organizational first aid
 hazard control and hazardous materials and substances
Evidence Guide
safety regulations applicable to work place operations.
procedures including quality assurance requirements.
application of construction process.
plant and equipment (basic carpentry skills).
 Set out, construct and erect a flat roof under 10° for a full
sized one-bedroom home.
 Set out, construct and erect pitched roofs for a fully sized
home
Attitudes  General construction terminology.
 Pitched roof construction techniques
 Roofing material
 Material safety data sheet
 Waste management
 Roof geometry and roof calculations for lengths,
quantities and pitch
 Roofing regulations
 Roof types and design
 Safe work methods
Underpinning  Identification of plant, tools and equipment types,
Skills characteristics, uses and limitation
 Pitched roof construction techniques
waste management.
 Ceiling framing.

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TOP
Unit Title Construct and Install Floor Frames, Planks and Sheets
Unit Descriptor This unit specifies the competence required to construct and
install wooden floor-frames to carry the planks, sheets and the
base load. This unit also includes processing the planks and
sheets to cover the sub-structure.

confirmed.
plans and policies including implementation of sign/barricade
requirements.
2. Set out sub- 2.1 Support structure/ posts/ stumps/ piers are positioned and
floor frame installed to set out lines for building as determined from site
drawings in accordance with specifications.
2.2 Check support structure/ piers/ posts/ stumps for level and
square prior to installation of bearers and joists.
3. Install timber 3.1 Bearer material is marked and cut to lengths for joining over
bearers supports.
3.2 Damp proof course and termite shield are installed where
specified by regulation.

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3.3 Bearers are located and fixed in accordance with regulations,
job drawings and specifications to square, line and level.
4. Install timber 4.1 Location for floor joists is set out to spacing from job
floor joists drawings, specifications and regulations.
4.2 Material lengths for floor joists are selected.
4.3 Floor joists are selected for straightness, located, fitted and
fixed to line and level.
4.4 Block or herringbone strutting is installed to deep floor joists
where specified in accordance with regulations.
4.5 Blocks/trimmers are fitted and fixed around
doorways/openings to provide support in accordance with
specifications.
4.6 Trimmers are cut, fitted and fixed to support sheet flooring
joints where specified.
5. Install flooring 5.1 Flooring materials selected are appropriate for the intended
room use and specifications.
5.2 Floor measurements are confirmed and flooring materials are
cut and prepared for installation with a minimum of loss.
5.3 Flooring is installed and secured in accordance with
manufacturer’s recommendations.
5.4 Installed flooring is completed in preparation for the next
process.
6.2 Plant, tools and equipment are cleaned, checked, maintained
and stored in accordance with manufacturers’
Variables Range
Plans Is to include but not be limited to worksite inspection, equipment
defect identification, assessment of conditions and hazards and
determination of work requirements.
Tools and Are to include but not be limited to:
equipment  measuring tapes/ rules, nail bags
 hammers and nail punches
 spirit levels
 squares (combination/ tri)
 marking equipment
 string lines and floor cramps
 hand saws, power saws

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 power drills and power leads
 nail guns
 air compressors and hoses
 spanners and power planes
optical leveling equipment materials
Materials May include but not limited to:
 timber and metal
 nails and screws
 adhesives and patented metal fasteners
 connectors
 reconstituted timber products and piers
Flooring May include strip, boards and sheet and may be either fitted or
materials platform construction
Evidence Guide
Critical Aspects Assessment requires evidence that the candidate:
of Competence  Demonstrates compliance with occupational health and safety
regulations applicable to work place operations.
 indicates compliance with organizational policies and
 corrects procedures carried out prior to and during the
 demonstrates safe and effective operational use of tools, plant
and equipment (basic Carpentry skills)
 Demonstrates basic Carpentry skills.
 Demonstrates Interactive communication with others to ensure
safe and effective workplace operations.
 Plant, tools and equipment types, characteristics and uses
 Flooring system types, characteristics, materials, uses and
limitations
 Regulations applicable to floor framing and flooring
 Insulation products and Termite barriers
 Damp proof systems
Underpinning  Setting out and leveling techniques.
Skills  Regulations applicable to floor framing and flooring.
 Imposed loads - Floor construction techniques.
 Flooring system installation techniques.
 Processes for the calculation of material requirements.
 Plans, drawings and specifications.
Resource  The following resources must be provided:
Implications  Workplace or fully equipped environment with necessary tools
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and equipment as well as consumable materials
Methods of  Competence may be assessed through:
 Demonstration /Observation with Oral Questioning
Context of Competence may be assessed in the work place or in a simulated
Assessment work place setting
TOP
Unit Title Construct Ceiling Frames
Unit Descriptor This unit specifies the competence required to fabricate and
erect wooden/steel ceiling-frames (pre-fabrication and site-
fabrication) to carry the interior or exterior cladding and to locate
electrical services.

confirmed
plans and policies including implementation of signage /
barricade requirements.
regulatory obligations and applied
2. Locate 2.1 Ceiling frame components are identified and selected in
ceiling joists accordance with regulatory criteria.
2.2 Wood preservation measures are to carry out for all timbers
in accordance with the regulations.
the regulations.
2.4 Location of ceiling joists are set out on the top plate to
specifications for spacing of roof and ceiling members.
2.5 The ceiling joists are set out to the required interval,
according to internal ceiling cladding sheets (regularly
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spaced at 400 mm intervals).
2.6 Prefabricated or cut components are distributed and
stacked to suit job location and sequence of construction.
2.7 Ceiling joists and trimmers are cut to length, placed and
securely fixed to locations in accordance with
specifications.
3. Install 3.1 Hanging beam sizes and spacing are checked in
hanging accordance with regulatory criteria.
beams 3.2 Hanging beams are installed.
3.3 Hanging beams on external walls are placed alongside
rafter locations where specified.
3.4 Ceiling joists are connected to hanging beams.
3.5 Termite shield are to carry out to protect the timber.
3.6 Eaves are installed.
4. Clean work 4.1 Work area is cleared and materials disposed of, reused or
area recycled in accordance with legislation/regulations/codes of
Variables Range
Plans Is to include but not be limited to:
 worksite inspection
 equipment defect identification
 assessment of conditions
 hazards and determination of work requirements
Equipment  measuring tapes/rules, hammers, spirit levels,
 squares (combination/ tri)
 nail bags, saw stools, marking equipment
 power saws and power leads power drills
 nail guns, air compressors and hoses
 scaffolding, chisels
 hand saws, string lines and roofing square
Materials May include but not be limited to:
 timber
 metal
 synthetic materials
 wood-preservatives
 nails/spikes
 pop rivets
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 masonry anchors,
 bolts and nuts
 screws and patented metal fasteners
Ceiling frames Are to include:
 timber
 metal components
 synthetic materials
 wood-preservatives
 nails/spikes
 pop rivets
 masonry anchors
 bolts and nuts
Hanging beams Are to be positioned such that full load distribution to the
with end bearing supporting wall frame is achieved.
Evidence Guide
Assessment requires evidence that the candidate:
Critical Aspects of
Knowledge and  Quality requirements - General Construction terminology
Attitudes  Plant, tools and equipment types, characteristics, uses and
limitation
 Ceiling framing materials
 Ceiling lining materials
 Roofing set out
Underpinning  Ceiling frame construction techniques
Skills  Ceiling framing materials
waste management
 Ceiling framing, wall framing and roof construction

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Implications Workplace or fully equipped environment with necessary tools

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TOP
Unit Title Place and Fix Carpentry Material for Complex Structures
Unit Descriptor This unit specifies the competence required to perform carpentry
placement, fixing and concrete cure for complex structures.

prepare requirements and operational details are obtained,
confirmed and applied
plans and policies
1.3 Signage/barricade requirements are identified and
implemented
1.4 Tools and equipment are selected to carry out tasks are
consistent with the requirements of the job, checked for
serviceability and any faults are rectified or reported prior
to commencement
1.5 Stock of carpentry is checked for correct type and
quantities against carpentry schedule and details in
plans/specifications
1.6 Environmental protection requirements are identified for
the project in accordance with environmental plans and
2. Prepare for 2.1 Formwork is checked for completion and conformity to
carpentry receive carpentry
placement 2.2 Carpentry bars are cut and bent to required set out and
2.3 Bars are tied to designed configuration from plans/
specifications
2.4 Carpentry bars cut to required sizes
2.5 Stiffening rods are attached to panels as required to
facilitate handling processes
2.6 Bar chairs/spacers are located to requirements of
carpentry schedule and plans/specifications
3. Place and fix 3.1 Fabric carpentry is placed into position in accordance with
carpentry engineer’s drawings and specifications

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3.2 Carpentry bars are located and positioned in accordance
with engineer’s drawings and specifications
3.3 Carpentry is located and placed using bar chairs,
ligatures and spacers according to engineer’s
3.4 drawings and specifications
3.5 Carpentry material is supported and secured into position in
accordance with engineer’s drawings and
3.6 specifications
3.7 Cast-in items are secured to carpentry in accordance with
engineer’s drawings and specifications
3.8 Ends of protruding carpentry material are covered and
3.9 protected in accordance with plans/specifications
4. Check 4.1 Fabric carpentry is placed into position in accordance
carpentry 4.2 with engineer’s drawings and specifications
works prior to
concrete pour 4.3 Carpentry bars are located and positioned in accordance
4.4 Carpentry is located and placed using bar chairs,
ligatures and spacers according to engineer’s drawings and
specifications
4.5 Carpentry material is supported and secured into position
in accordance with engineer’s drawings and specifications
4.6 Cast-in items are secured to carpentry in accordance
protected in accordance with plans/specifications
recycled in accordance with legislation/ regulations/ codes
of practice and job specification
maintained and stored in accordance with
manufacturers’ recommendations and standard work
practices
Variables Ranges
Tools and Tools and equipment are to include but not be limited to:

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Equipment  bolt cutters, wire nippers, tie wire reels,
 measuring tapes/rules, carpentry benders,
 mesh guillotines
May include:
 range of general hand and power tools,
 MMAW machines and oxy acetylene set,
 cutting attachments
 Information
Evidence Guide
of Competence  Planned and prepared concrete work
 Carry out cute and cure concrete
 Clean up workplace
Knowledge  Quality requirements
and Attitudes  Construction and steel fixing terminology
 Material Safety Data Sheets
waste management
Underpinning  Job specifications related to the layout of carpentry
Skills materials Carpentry materials placement and fixing
techniques
 Demonstration/ Observation with Oral Questioning
TOP
Unit Title Monitor Implementation of Workplan/Activities
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Unit Descriptor This unit covers the knowledge, attitudes and skills required to
oversee and monitor the quality of work operations within an
enterprise. This unit may be carried out by team leaders,
supervisors or managers

1. Monitor and 1.1 Efficiency and service levels are monitored on an ongoing
improve basis.
workplace 1.2 Operations in the workplace support overall enterprise goals
operations and quality assurance initiatives.
1.3 Quality problems and issues are promptly identified and
adjustments are made accordingly.
1.4 Procedures and systems are changed in consultation with
colleagues to improve efficiency and effectiveness.
1.5 Colleagues are consulted about ways to improve efficiency
and service levels.
2. Plan and 2.1 Current workload of colleagues is accurately assessed.
organise 2.2 Work is scheduled in a manner which enhances efficiency
workflow and customer service quality.
2.3 Work is delegated to appropriate people in accordance with
principles of delegation.
2.4 Workflow is assessed against agreed objectives and timelines
and colleagues are assisted in prioritisation of workload.
2.5 Input is provided to appropriate management regarding
staffing needs.
3. Maintain 3.1 Workplace records are accurately completed and submitted
workplace within required timeframes.
records 3.2 Where appropriate completion of records is delegated and
monitored prior to submission.
4. Solve 4.1 Workplace problems are promptly identified and considered
problems and from an operational and customer service perspective.
make 4.2 Short term action in initiated to resolve the immediate problem
decisions where appropriate.
4.3 Problems are analysed for any long term impact and potential
solutions are assessed and actioned in consultation with
relevant colleagues.
4.4 Where problem is raised by a team member, they are
encouraged to participate in solving the problem.
4.5 Follow up action is taken to monitor the effectiveness of
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solutions in the workplace.
Variables Range
Problems May include but not limited to:
 difficult customer service situations
 equipment breakdown/technical failure
 delays and time difficulties
Workplace May include but is not limited to:
records  staff records
 regular performance reports
Evidence Guide
Critical Aspects Assessment must confirm appropriate knowledge and skills to:
of Competence  ability to effectively monitor and respond to a range of
common operational and service issues in the workplace
 understanding of the role of staff involved in workplace
monitoring
 knowledge of quality assurance, principles of workflow
planning, delegation and problem solving
Underpinning Demonstrate knowledge of:
Knowledge and  roles and responsibilities in monitoring work operations
Attitudes  overview of leadership and management responsibilities
 principles of work planning and principles of delegation
 typical work organization methods appropriate to the
sector
 quality assurance principles and time management
 problem solving and decision making processes
 industrial and/or legislative issues which affect short term
work organization as appropriate to industry sector
Underpinning Demonstrate skills to:
Skills  monitoring and improving workplace operations
 planning and organizing workflow
 maintaining workplace records
Resource  Access is required to real or appropriately simulated work
Implications areas, materials and equipment, and to information on
workplace practices and OHS practices.
Assessment  Interview / Written Test
 Observation / Demonstration with Oral Questioning
Context for Competence may be assessed in the work place or in a
TOP
Unit Title Prepare Bill of Quantities

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Unit Descriptor This unit specifies the competency to prepare bill of quantities
based on the information obtained from technical drawings and
specifications.

1. Plan and 1.1 The work to be performed is identified.
prepare for 1.2 Time schedule of specific work to be performed is prepared
work considering available resources based on the program
requirements to be under taken.
1.3 Format (take off sheet) and materials bill of quantities are
prepared based on working drawing
1.4 Items of all the necessary required materials in all respect of
fields are sorted out, as well as drawing
1.5 Information regarding remarks is supplied.
2. Measure 2.1 Measurements to be quantified item by item are taken from the
quantities of drawing
work 2.1 Computation of the work to prepare the bill of quantities is
done.
3. Check and 3.1 Erroneous data and Size of parameters is checked as per
correct accepted standards
quantities 3.2 Corrections and adjustment are made.
3.3 Bill of quantities is compiled.
Variables Range
Information May include but not limited to:
 verbal or written and graphical instructions,
 signage,
 work schedules/plans/specifications/ bulletins,
 memos, maps,
 material safety data sheets (MSDS),
 diagrams or sketches and graphics
 Safe work procedures related to construction site operations
 Regulatory/legislative requirements pertaining to operations
and the environment
 Manufacturers' specifications and instructions
 Organization work specifications and requirements.

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 Instructions issued by authorized organizational or external
personnel
Bill of quantities:  Is an itemized list of material and parts in standard form
required to construct, produce, maintain or repair a specific
structure to be included in tender document by taking off or
recording of dimensions from drawings or schedules of work.
 The amount of work included in the item is defined in detail
by the rules in the method of measurement.
Evidence Guide
Critical Aspects The competence is observed through the following aspects:
of Competence  Apply efficient methods of computation
 Apply counter checking procedures
Underpinning Demonstrate a knowledge of
Knowledge and  Computation , drawing reading, systematic analysis, quantity
Attitudes surveying
 Basic managerial skills
Underpinning Demonstrate the skill on:
Skills  Plan and prepare for work
 Measure quantities of work
 Check and correct quantities
Implication  Workplace or fully equipped assessment location with
materials
 Approved assessment tools
 Certified assessor /Assessor’s panel
Methods of Competency may be assessed through:
Assessment  Interview/Written Test
 Demonstration/Observation with Oral Questioning
Context of  Competency may be assessed in the work place or in a
 The unit of competency should be assessed in conjunction
with other relevant units in this occupation.
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Unit Title Apply Quality Control

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Unit Descriptor This unit covers the knowledge, attitudes and skills required in
applying quality control in civil or industrial works.

1. Establish 1.1 Quality standard procedures for civil or industrial works are
quality developed and agreed upon
standards 1.2 Quality standard procedures are documented in accordance
with the organization policy
1.3 Standard procedures are introduced to organizational staff /
personnel
1.4 Standard procedures are revised / updated when necessary
2. Assess quality 2.1 Services delivered are checked against organization quality
of service standards and specifications
delivered 2.2 Service delivered are evaluated using the appropriate
evaluation parameters and in accordance with organization
standards
2.3 Causes of any identified faults are identified and corrective
actions are taken in accordance with organization policies
and procedures
3. Record 3.1 Basic information on the quality performance is recorded in
information accordance with organization procedures
3.2 Records of work quality are maintained according to the
requirements of the organization
4. Study causes 4.1 Causes of deviations from final outputs or services are
of quality investigated and reported in accordance with organization
deviations procedures
4.2 Suitable preventive action is recommended based on
organization quality standards and identified causes of
deviation from specified quality standards of final service or
output
5. Complete 5.1 Information on quality and other indicators of service
documentation performance is recorded
5.2 All service processes and outcomes are recorded
Variables Range
Quality check  Check against design
 Visual inspection
 Physical inspection

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Quality standards  materials
 components
 construction or manufacturing process
 maintenance process
Quality  standard design
parameters  material specification
Evidence Guide
Competence  Checked completed work continuously against organization
standard
 Identified and isolated faulty or poor service
 Checked service delivered against organization standards
 Identified and applied corrective actions on the causes of
identified faults or error
 Recorded basic information regarding quality performance
 Investigated causes of deviations of services against standard
 Recommended suitable preventive actions
Knowledge and  Relevant quality standards, policies and procedures
Attitudes  Characteristics of services
 Safety environment aspects of service processes
 Relevant evaluation techniques and quality checking
procedures
 Workplace procedures and reporting procedures
Skills  Interpret work instructions, specifications and standards
appropriate to the required work or service
 Carry out relevant performance evaluation
 Maintain accurate work records in accordance with
procedures
 Meet work specifications and requirements
 Communicate effectively within defined workplace procedures
Resource The following resources should be provided:
Implications  Access to relevant workplace or appropriately simulated
environment and materials relevant to the activity/ task
Methods of Competence may be accessed through:
Assessment  Interview/ Written exam
 Observation/ Demonstration with Oral Questioning
Context for Competence may be assessed in the work place or in a

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TOP
Unit Title Lead Small Teams
Unit Descriptor This unit covers the skills, knowledge and attitudes required to
determine individual and team development needs and facilitate
the development of the work group.

1. Provide team 1.1 Learning and development needs are systematically
leadership identified and implemented in line with organizational
requirements
1.2 Learning plan to meet individual and group training and
developmental needs is collaboratively developed and
implemented
1.3 Individuals are encouraged to self evaluate performance and
identify areas for improvement
1.4 Feedback on performance of team members is collected
from relevant sources and compared with established team
learning process
2. Foster 2.1 Learning and development program goals and objectives are
individual and identified to match the specific knowledge and skills
organizationa requirements of competency standards
l growth 2.2 Learning delivery methods are appropriate to the learning
goals, the learning style of participants and availability of
equipment and resources
2.3 Workplace learning opportunities and coaching/ mentoring
assistance are provided to facilitate individual and team
achievement of competencies
2.4 Resources and timelines required for learning activities are
identified and approved in accordance with organizational
requirements
3. Monitor and 3.1 Feedback from individuals or teams is used to identify and
evaluate implement improvements in future learning arrangements
workplace 3.2 Outcomes and performance of individuals/teams are
learning assessed and recorded to determine the effectiveness of
development programs and the extent of additional support
3.3 Modifications to learning plans are negotiated to improve the
efficiency and effectiveness of learning
3.4 Records and reports of competency are maintained within
organizational requirement

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4. Develop team 4.1 Open communication processes to obtain and share
commitment information is used by team
and 4.2 Decisions are reached by the team in accordance with its
cooperation agreed roles and responsibilities
4.3 Mutual concern and camaraderie are developed in the team
5. Facilitate 5.1 Team members actively participated in team activities and
accomplishm communication processes
ent of 5.2 Teams members developed individual and joint
organizationa responsibility for their actions
l goals
5.3 Collaborative efforts are sustained to attain organizational
goals
Variables Range
Learning and  Coaching, mentoring and/or supervision
development  Formal/informal learning program
needs
 Internal/external training provision
 Work experience/exchange/opportunities
 Personal study
 Career planning/development
 Performance appraisals
 Workplace skills assessment
 Recognition of prior learning
Organizational  Quality assurance and/or procedures manuals
requirements  Goals, objectives, plans, systems and processes
 Legal and organizational policy/guidelines and
requirements
 Safety policies, procedures and programs
 Confidentiality and security requirements
 Business and performance plans
 Ethical standards
 Quality and continuous improvement processes and
standards
Feedback on  Formal/informal performance appraisals
performance  Obtaining feedback from supervisors and colleagues
 Obtaining feedback from clients
 Personal and reflective behavior strategies
 Routine and organizational methods for monitoring service
delivery
Learning  On the job coaching or mentoring

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delivery  Problem solving
methods  Presentation/demonstration
 Formal course participation
 Work experience
 Involvement in professional networks
 Conference and seminar attendance
 Induction
Evidence Guide
of Competence  Identified and implemented learning opportunities for others
 Gave and received feedback constructively
 Facilitated participation of individuals in the work of the team
 Negotiated learning plans to improve the effectiveness of
learning
 Prepared learning plans to match skill needs
 Accessed and designated learning opportunities
Knowledge and  Coaching and mentoring principles
Attitude
 Understanding how to work effectively with team members
who have diverse work styles, aspirations, cultures and
perspective
 Understanding how to facilitate team development and
improvement
 Understanding methods and techniques for eliciting and
interpreting feedback
 Understanding methods for identifying and prioritizing
personal development opportunities and options
 Knowledge of career paths and competency standards in the
industry
Skills  Ability to read and understand a variety of texts, prepare
general information and documents according to target
audience; spell with accuracy; use grammar and punctuation
effective relationships and conflict management
 Communication skills including receiving feedback and
reporting, maintaining effective relationships and conflict
management
 Planning skills to organize required resources and equipment
to meet learning needs

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 Coaching and mentoring skills to provide support to
colleagues
 Reporting skills to organize information; assess information
for relevance and accuracy; identify and elaborate on
learning outcomes
 Facilitation skills to conduct small group training sessions
 Ability to relate to people from a range of social, cultural,
physical and mental backgrounds
Resource Access to relevant workplace or appropriately simulated
Implications environment where assessment can take place

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TOP
Unit Title Lead Workplace Communication
Unit Descriptor This unit covers the skills required to exercise effective
communication skills among staff and stake holders to support
the delivery of staff and stakeholders services within the
construction industry.

1. Identify 1.1 Personal skills in communication are developed, reviewed
relationship and revised as an ongoing priority to address organization
with in the standards.
organization
1.2 Caution is exercised in communicating personal information
internally and by oral and written means to ensure confidentiality of staff
externally and stakeholders and staff matters
1.3 Workplace protocols and procedures are routinely applied in
all workplace communication to support accuracy and
understanding of information provided and received
1.4 Individual and cultural differences are recognized and any
adjustments needed are made to facilitate the achievement
of identified outcomes
1.5 Interpersonal communication is conducted with team and
client in a manner that enhances a staff and stakeholders
center within organization standards
1.6 Appropriate measures are taken to resolve conflict and
interpersonal differences in the workplace
2. Exercise 2.1 Special needs of staff and stakeholders are identified and
effective responded
communication
2.2 All communication with staff and stakeholders are ensured
techniques to reflect an understanding and respect for individual
within work differences and needs
environment
and follow 2.3 Ensure communication is clear and relevant to situation,
routine context and activities undertaken
instructions 2.4 Seek advice about communication difficulties with staff and
stakeholders or client from supervisor or other appropriate
person and implement as required
2.5 Own style is adjusted to incorporate advice that addresses
performance issues to maintain the agreed standard of
effective communication

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2.6 Interpreting work place instructions correctly is ensured and
carried out within agreed timeframes
2.7 Seek clarification of work instructions, tools and
equipment when required to ensure understanding
2.8 Any difficulties are referred in carrying out instructions to
supervisor or appropriate person to ensure required work
outcomes
3. Identify 3.1 Practice is evaluated to maintain a high standard of staff
and provide and stakeholders service
effective 3.2 Enquirer’s expectations are Identified and acknowledged
response to 3.3 Any unresolved concerns or issues are discussed with
staff and enquirers
stakeholders
enquiries 3.4 Feedback is given for staff and stakeholders according to
workplace guidelines and ethics
Variables Range
Communication: May include but not limited to
 Appropriate language
 communication aids
 modes of communication
 questioning
 clarifying
 advising, providing appropriate and accurate
information
 honesty and integrity
Special needs May include but not limited to
 Disability,
 Communication difficulties,
 Language difficulties
Tools and May include but not limited to:
equipment  Telephone
 Fax
 Computer
Individual May include but not limited to:
differences  Developmental
 Cultural
 Physical
 Emotional
 Behavioral
 Intellectual

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Evidence Guide
Critical Aspects Demonstrates skills and knowledge in:
of Competence  Demonstrating consistent style of presentation
 Demonstrating ability in systematic filing and cataloguing
 Demonstrating efficient use of space
 Easy accessing to technical documents in soft copy or
hard copy
 Specifying essential knowledge as well as skills as
specified in elements and performance criteria of the unit of
compete
Knowledge and  Techniques of technical report writing
Attitudes
 Procedures of submittal requirements
 Basic management
 Effective communication strategies
 Principles and practices of services provided
 Organization policies, procedures and guidelines
 Legal and ethical issues relating to practitioner — staff
and stakeholders relations
Skills  Verify technical data and documents
 managing
 Check technical documents
Resources Access is required to real or appropriately simulated situations,
Implication including work areas, materials and equipment, and to
information on workplace practices and OHS practices.
Assessment Competency may be assessed through:
Methods  Interview/Written Test
Context of Competency may be assessed in the work place or in a

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TOP
Unit Title Improve Business Practice
Unit Descriptor This unit covers the skills, knowledge and attitudes required in
promoting, improving and growing business operations.

1. Diagnose the 1.1 Data required for diagnosis is determined and acquired
business 1.2 Competitive advantage of the business is determined from
the data
1.3 SWOT analysis of the data is undertaken
2. Benchmark 2.1 Sources of relevant benchmarking data are identified
the business 2.2 Key indicators for benchmarking are selected in
consultation with key stakeholders
2.3 Like indicators of own practice are compared with
benchmark indicators
2.4 Areas for improvement are identified
3. Develop plans 3.1 A consolidated list of required improvements is developed
to improve 3.2 Cost-benefit ratios for required improvements are
business determined
performance
3.3 Work flow changes resulting from proposed improvements
are determined
3.4 Proposed improvements are ranked according to agreed
criteria
3.5 An action plan to implement the top ranked improvements
is developed and agreed
3.6 Organizational structures are checked to ensure they are
suitable
4. Develop 4.1 The practice vision statement is reviewed
marketing and 4.2 Practice objectives are developed/reviewed
promotional
plans 4.3 Target markets are identified/refined
4.4 Market research data is obtained
4.5 Competitor analysis is obtained
4.6 Market position is developed/reviewed

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4.7 Practice brand is developed
4.8 Benefits of practice/products/services are identified
4.9 Promotion tools are selected/developed
5. Develop 5.1 Plans to increase yield per existing client are developed
business 5.2 Plans to add new clients are developed
growth plans
5.3 Proposed plans are ranked according to agreed criteria
5.4 An action plan to implement the top ranked plans is
developed and agreed
5.5 Practice work practices are reviewed to ensure they support
growth plans
6. Implement and 6.1 Implementation plan is developed in consultation with all
monitor plans relevant stakeholders
6.2 Indicators of success of the plan are agreed
6.3 Implementation is monitored against agreed indicators
6.4 Implementation is adjusted as required
Variables Range
Data required  Organization capability
includes:  Appropriate business structure
 Level of client service which can be provided
 Internal policies, procedures and practices
 Staff levels, capabilities and structure
 Market, market definition
 Market changes/market segmentation
 Market consolidation/fragmentation
 Revenue
 Level of commercial activity
 Expected revenue levels, short and long term
 Revenue growth rate
 Break even data
 Pricing policy
 Revenue assumptions
 Business environment
 Economic conditions
 Social factors
 Demographic factors
 Technological impacts
 Political/legislative/regulative impacts
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 Competitors, competitor pricing and response to pricing
 Competitor marketing/branding
 Competitor products
Competitive  Services/products
advantage  Fees
includes:  Location
 Timeframe
Objectives  Specific
should be  Measurable
'SMART' , that
 Achievable
 Realistic
 Time defined
Market research  Data about existing clients
data includes:  Data about possible new clients
 Data from internal sources
 Data from external sources such as:
 Trade associations/journals
 Yellow Pages small business surveys
 Libraries
 Internet
 Chamber of Commerce
 Client surveys
 Industry reports
 Secondary market research
 Primary market research such as:
 telephone surveys
 personal interviews
 mail surveys
Competitor  Competitor offerings
analysis  Competitor promotion strategies and activities
 Competitor profile in the market place
SWOT analysis  Internal strengths such as staff capability, recognized
includes:  Quality
 Internal weaknesses such as poor morale,
 Under-capitalization, poor technology
 External opportunities such as changing market and
 Economic conditions
 External threats such as industry fee structures, strategic

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 Alliances, competitor marketing
Key indicators  Salary cost and staffing
may include:  Personnel productivity (particularly of principals)
 Profitability
 Fee structure
 Client base
 Size staff/principal
 Overhead/overhead control
Organizational  Legal structure (partnership, Limited Liability Company, etc.)
structures  Organizational structure/hierarchy
include:  Reward schemes
Market position  Product
should  The good or service provided
include data on:  Product mix
 The core product - what is bought
 The tangible product - what is perceived
 The augmented product - total package of consumer
 Features/benefits
 Product differentiation from competitive products
 New/changed products
 Price and pricing strategies (cost plus, supply/demand, ability
to pay, etc.)
 Pricing objectives (profit, market penetration, etc.)
 Cost components
 Market position
 Distribution strategies
 Marketing channels
 Promotion
 Promotional strategies
 Target audience
 Communication
 Promotion budget
Practice brand  Practice image
may  Practice logo/letter head/signage
include:  Phone answering protocol
 Facility decor
 Slogans
 Templates for communication/invoicing
 Style guide
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 Writing style
 AIDA (attention, interest, desire, action)
Benefits may  Features as perceived by the client
include:  Benefits as perceived by the client
Promotion tools  Networking and referrals
include:  Seminars
 Advertising
 Press releases
 Publicity and sponsorship
 Newsletters (print and/or electronic)
 Websites
 Direct mail
 Telemarketing/cold calling
Yield per existing  Raising charge out rates/fees
client may be  Packaging fees
increased by:
 Reduce discounts
 Sell more services to existing clients
Evidence Guide
Critical Aspects The candidate must be able to demonstrate:
of Competence  Ability to identify the key indicators of business performance
 Ability to identify the key market data for the business
 Knowledge of a wide range of available information sources
 Ability to acquire information not readily available within a
business
 Ability to negotiate required improvements to ensure
implementation
 Ability to evaluate systems against practice requirements
 And form recommendations and/or make recommendations
 Ability to assess the accuracy and relevance of information
Knowledge and  Data analysis
Attitudes
 Communication skills
 Computer skills to manipulate data and present information
 Negotiation skills
 Problem solving
 Planning skills
 Marketing principles
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 Ability to acquire and interpret relevant data
 Current product and marketing mix
 Use of market intelligence
 Development and implementation strategies of promotion and
growth plans
Underpinning  Data analysis and manipulation
Skills  Ability to acquire and interpret required data
 Current practice systems and structures
 Sources of relevant benchmarking data
 Methods of selecting relevant key benchmarking indicators
 Communication skills
 working and consulting with others when developing plans for
the business
 negotiation skills and problem solving
 using computers to manipulate, present and distribute
information
 planning skills
Resources Access is required to real or appropriately simulated situations,
Implication including work areas, materials and equipment, and to information
on workplace practices and OHS practices.
Assessment work place setting

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Maintain Quality System and Continuous Improvement
Unit Title
Processes (Kaizen)
Unit Descriptor This unit of competence covers the skills and knowledge
required to prevent process improvements in their own work
from slipping back to former practices or digressing to less
efficient practices. It covers responsibility for the day- to-day
operation of the work/functional area and ensuring that quality
system requirements are met and that continuous
improvements are initiated and institutionalized.
1. Develop and 1.1 Distribute and explain information about the enterprise's
maintain quality quality system to personnel
framework 1.2 Encourage personnel to participate in improvement
within work area processes and to assume responsibility and authority
1.3 Allocate responsibilities for quality within work area in
accordance with quality system
1.4 Provide coaching and mentoring to ensure that
personnel are able to meet their responsibilities and
quality requirements
2. Maintain quality 2.1 Identify required quality documentation, including records
documentation of improvement plans and initiatives
2.2 Prepare and maintain quality documentation and keep
accurate data records
2.3 Maintain document control system for work area
2.4 Contribute to the development and revision of quality
manuals and work instructions for the work area
2.5 Develop and implement inspection and test plans for
quality controlled products

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3. Facilitate the 3.1 Ensure all required procedures are accessible by
application of relevant personnel
standardized 3.2 Assist personnel to access relevant procedures, as
procedures required
3.3 Facilitate the resolution of conflicts arising from job
3.4 Facilitate the completion of required work in accordance
with standard procedures and practices
4. Provide training 4.1 Analyze roles, duties and current competency of relevant
in quality personnel
systems and 4.2 Identify training needs in relation to quality system and
improvement continuous improvement processes (kaizen)
processes
4.3 Identify opportunities for skills development and/or training
programs to meet needs
4.4 Initiate and monitor training and skills development
programs
4.5 Maintain accurate training record
5. Monitor and 5.1 Review performance outcomes to identify ways in which
review planning and operations could be improved
performance 5.2 Use the organization’s systems and technology to
monitor and review progress and to identify ways in which
planning and operations could be improved
5.3 Enhance customer service through the use of quality
improvement techniques and processes
5.4 Adjust plans and communicate these to personnel
involved in their development and implementation
6. Build continuous 6.1 Organize and facilitate improvement team
improvement 6.2 Encourage work group members to routinely monitor key
process process indicators
6.3 Build capacity in the work group to critically review the
relevant parts of the value chain
6.4 Assist work group members to formalize improvement
suggestions
6.5 Facilitate relevant resources and assist work group
members to develop implementation plans
6.6 Monitor implementation of improvement plans taking
appropriate actions to assist implementation where
required.
7. Facilitate the 7.1 Analyze the job completion process
identification of 7.2 Ask relevant questions of job incumbent
improvement
opportunities 7.3 Encourage job incumbents to conceive and suggest
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improvements
7.4 Facilitate the trying out of improvements, as appropriate
8. Evaluate 8.1 Undertake regular audits of components of the quality
relevant system that relate to the work area
components of 8.2 Implement improvements in the quality system in
quality system accordance with own level of responsibility and workplace
procedures
8.3 Facilitate the updating of standard procedures and
practices
8.4 Ensure the capability of the work team aligns with the
requirements of the procedure
Variable Range
Coaching and May refer to:
mentoring  providing assistance with problem-solving
 providing feedback, support and encouragement
 teaching another member of the team, usually focusing on
a specific work task or skill
Continuous May include:
improvement  cyclical audits and reviews of workplace, team and
processes may individual performance
include:  evaluations and monitoring of effectiveness
 implementation of quality systems, such as International
Standardization for Organization (ISO)
 modifications and improvements to systems, processes,
services and products
 policies and procedures which allow the organization to
systematically review and improve the quality of its
products, services and procedures
 seeking and considering feedback from a range of
stakeholders
 Kaizen
 Enterprise-specific improvement systems
Technology May include:
 computerized systems and software such as databases,
project management and word processing
 telecommunications devices
 any other technology used to carry out work roles and
responsibilities
Customer service May be:
 internal or external
 to existing, new or potential clients
Key process Key process indicators may include:
indicators  statistical process control data/charts
 orders
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 lost time, injury and other OHS records
 equipment reliability charts, etc.
Continuous May include:
improvement tools  statistics
 cause and effect diagrams
 fishbone diagram
 Pareto diagrams
 run charts
 X bar R charts
 PDCA
 Sigma techniques
 balanced scorecards
 benchmarking
 performance measurement
 upstream and downstream customers
 internal and external customers immediate and/or final
Evidence Guide
Critical Aspects of Evidence of the following is essential:
Competence  taking active steps to implement, monitor and adjust plans,
processes and procedures to improve performance
 supporting others to implement the continuous
improvement system/processes, and to identify and report
opportunities for further improvement
 knowledge of principles and techniques associated with
continuous improvement systems and processes
 assist others to follow standard procedures and practices
 assist others make improvement suggestions
 standardize and sustain improvements
Assessors should ensure that candidates can:
 implement and monitor defined quality system
 requirements and initiate continuous improvements within
the work area
 apply effective problem identification and problem solving
techniques
 strengthen customer service through a focus on continuous
improvement
 implement, monitor and evaluate quality systems in the
work area
 initiate quality processes to enhance the quality of
performance of individuals and teams in the work area
 gain commitment of individuals/teams to quality principles
and practices
 implement effective communication strategies
 encourage ideas and feedback from team members when
developing and refining techniques and processes
 analyze training needs and implement training programs
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 prepare and maintain quality and audit documentation
Knowledge and  principles and techniques associated with:
Attitudes  benchmarking
 best practice
 change management
 continuous improvement systems and processes
 quality systems
 range of procedures available and their application to
different jobs
 applicability of takt time and muda to jobs
 identification and possible causes of variability in jobs
 continuous improvement process for organization
 questioning techniques
 methods of conceiving improvements
 suggestion and try out procedures
 relevant OHS
 quality measurement tools for use in continuous
improvement processes
 established communication channels and protocols
 communication/reporting protocols
 continuous improvement principles and process
 enterprise business goals and key performance indicators
 enterprise information systems management
 enterprise organizational structure, delegations and
responsibilities
 policy and procedure development processes
 relevant health, safety and environment requirements
 relevant national and international quality standards and
protocols
 standard operating procedures (SOPs) for the technical
work performed in work area
 enterprise quality system
Underpinning Skills Demonstrates skills to:
 coach and mentor team members
 gain the commitment of individuals and teams to
continuously improve
 innovate or design better ways of performing work
 communicate with relevant people
 prioritize and plan tasks related to encouraging and
improving use of standardized procedures
 negotiate with others to resolve conflicts and gain
commitment to standardized procedures
 facilitate other employees in improvement activities
 implement and monitor defined quality system requirements
 initiate continuous improvements within the work area

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 apply effective problem identification and problem solving
techniques
 strengthen customer service through a focus on continuous
improvement
 implement, monitor and evaluate quality systems
 implement effective communication strategies
 encourage ideas and feedback from team members when
developing and refining techniques and processes
 analyze training needs and implementing training programs
 prepare and maintain quality and audit documentation
Resources Access may be required to:
Implication  workplace procedures and plans relevant to work area
 specifications and documentation relating to planned,
currently being implemented, or implemented changes to
work processes and procedures relevant to the candidate
 documentation and information in relation to production,
waste, overheads and hazard control/management
 enterprise quality manual and procedures
 quality control data/records
Methods of Competence in this unit may be assessed by using a
Assessment combination of the following to generate evidence:
 demonstration in the workplace
 suitable simulation
 oral or written questioning to assess knowledge of
procedures and contingency management; principles and
techniques associated with change management
 review of the audit process and outcomes generated by the
candidates
Those aspects of competence dealing with improvement
processes could be assessed by the use of suitable
simulations and/or a pilot plant and/or a range of case studies
and scenarios.
In all cases, practical assessment should be supported by
questions to assess underpinning knowledge and those
aspects of competence which are difficult to assess directly.
Assessment simulated workplace setting / environment.

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NTQF Level II

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TOP
Occupational Standard: Carpentry Level II
Unit Title Install Lining, Paneling and Moulding
lining/ paneling/ moulding out of lining boards, veneer paneling,
plywood, hardboard, MDF board, particle board fiber cement
board etc. covers the wall substructure.

confirmed.
plans and policies.
1.3 Sign/barricade requirements are identified and implemented.
with plans and/or specifications
obtained, prepared, safely handled and located ready for use
2. Prepare 2.1 Fixing procedures for specified lining materials are selected
surface for in accordance with specifications.
lining/paneling 2.2 Surface is set out to provide a balanced panel or board
effect to width and height.
3. Install 3.1 Lining material is marked, cut to length and/or shape, fitted
lining/paneling and positioned to specifications.

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3.2 Paneling/lining secured and fixed to job and manufacturers’
specifications.
3.3 Paneling/lining installed to plumb, level and a uniform plane.
4. Cut and fix 4.1 Standard architraves are marked, cut to length, positioned
standard and fitted to specifications.
architrave 4.2 Skirting is marked, cut to length, positioned and fitted to
mouldings specifications.
4.3 Miter joints are fitted flush to face and true without gaps.
4.4 Scribed joints are marked, cut to length, positioned and fitted
to specifications.
4.5 Scotia return end is cut to profile shape and length as
detailed for location in drawings/specifications.
4.6 Standard pelmet moulding sections are marked to length,
cut, fitted and assembled and fixed to specifications with
miters true without gaps.
4.7 Raked moulding is set out to position and mould shaped to
pattern for each position.
5. Clean up 5.1 Work area is cleared and materials disposed, reused or
practice and job specification
recommendations and standard work practices
Variables Range
Plans and Is to include but not be limited to:
preparation  worksite inspection,
 equipment defect identification,
 assessment of conditions,
Equipment  measuring tapes/rules
 hammers, spirit levels and squares (combination/tri),
 chisels, hand saws, coping saws, saw stools,
 marking equipment, power saws and power leads, power
drills, power planers, hand planes, string lines
 straight edges and may include but not be limited to nail
guns, air compressors and hoses
 routers, bevels, rebate planes, moulding planes, corking
guns and cramps
 lining/ paneling/ moulding materials
 nails, screws
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 adhesives and gap fillers
Surfaces May include but not be limited to:
 floors, walls, ceilings, windows, door frames/ jambs
 built-in cupboards, built-in robes, fitments and stairs
Lining/paneling May include but not be limited to:
sheet materials  lining boards, veneer paneling
 plywood, hardboard, MDF board
 particle board and fiber cement board
Evidence Guide
of Competence  Demonstrates compliance with occupational health and safety
regulations applicable to work place operations.
plant and equipment (basic carpentry - level II skills).
 Demonstrates interactive communication with others to ensure
safe and effective workplace operations
 Plant, tools and equipment types, characteristics, uses and
limitation
waste management
 Timber profiles
 Geometry for raking mouldings
Underpinning  Lining, paneling and moulding techniques
Skills  Processes for the calculation of material requirements
 Geometry for raking mouldings

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TOP
Unit Title Install Cladding
cladding that describes as a coat out of different materials to
protect the inside of a building against the outside weather
conditions.

confirmed.
plans and policies.
with plans and/or specifications.
obtained, prepared, safely handled and located ready for use.
project in accordance with environmental plans and regulatory
obligations and applied.
2. Straighten 2.1 Timber frame is checked for straightness and studs trimmed or
and prepare packed to provide true surface across studs.
exterior walls 2.2 Additional row/s of noggin are fitted and fixed to line, flush with
and roofs wall and roof face and plumb where specified.
3. Fix edge 3.1 Vapor barrier material is cut and fitted into position and
finishing, secured to specifications.

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flashing and 3.2 Location of edge finishing, joiners, corner moulds flashing is
insulation prepared to length and position, and secured to specifications.
3.3 Wall and roof insulation is cut and fixed where specified.
4. Set out, cut 4.1 Cover for underlay board is determined from recommended
and fix lap, type and profile of board and height of wall.
underlay 4.2 Gauge rod is produced.
board
4.3 Stop locations of each underlay board or starting board are
marked on face to determined or specified position.
4.4 Underlay board is cut to fit length of wall/roof faces.
4.5 Butt joints of timber boards are joined at centre of studs with
joint flush to face and line.
4.6 Other underlay board are joined using manufacturers’
recommended joining profiles and fitted to specification.
4.7 Material is pre-drilled subject to splitting, and fixed at end
junction or butt joints to avoid splitting.
4.8 Internal and external corners are finished to manufacturer’s
recommendations and job specifications.
4.9 Timber boards, where specified, are prepared with nominated
primer to cover overlaps and joints.
5. Fix paneling 5.1 Starting position of first panel is determined in accordance with
specified design and finished effect against windows, doors
and corners.
5.2 Paneling is cut to fit size of wall and roof.
5.3 Abutting joints of paneling are fixed to manufacturer’s
specification and requirements for covering flashing.
5.4 Paneling is cut, fitted and fixed to manufacturer’s
recommendations and job specification maintaining plumb and
level.
recycled in accordance with legislation/ regulations/codes of
Variables Range
preparation  worksite inspection and equipment defect identification
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Equipment  measuring tapes/rules, hammers, spirit levels, squares
(combination/ tri),
 nail bags, chisels, hand saws, saw stools, marking equipment,
 power saws and power leads, scaffolding, string lines
 power drills, nail guns, air compressors and hoses,
 spanners, power screwdrivers, power planers,
 chalk lines, tin snips, angle grinders,
 fiber cement sheet cutters and leveling equipment
Materials Are to include:
 Flashing and sharking
 reconstituted timber products, timber weatherboards
 chamfer boards, tongue and grooved timber boards,
 manufactured cladding materials (strips/sheets/ boards/
planks),
 vinyl weatherboards and cladding, aluminum weatherboards,
 metal paneling, fiber cement sheet panels/ sheets/ planks,
 tempered hardboard strips, nails, screws,
 patented metal fasteners/ clips/ joiners and primer
Evidence Guide
of Competence  demonstrates compliance with occupational health and
 demonstrates safe and effective operational use of tools,
plant and equipment
 demonstrates basic carpentry skills
 demonstrates Interactive communication with others
Attitudes  General Construction terminology
 Plant, tools and equipment types, characteristics and uses
Exterior cladding materials
Underpinning  Exterior cladding techniques
waste management
 Wall construction, Scaffolding

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 Flashing and sharking
Assessment workplace setting
TOP
Unit Title Assemble and Install Prefabricated Stairs
Unit Descriptor This unit covers the skills, knowledge and attitudes required to
construct stairs and stair components to connect different floors of
a building.

confirmed.
plans and policies.
2 .Select and 2.1 Material for packing and glue blocks selected and prepared to
prepare designed requirements.
materials and 2.2 Components checked for appropriate locations in stair
components. structure.
2.3 Method of assembling and fixing determined in accordance
with stair design and location.
3. Assemble 3.1 Specific position for stair identified particularly for whole of

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strings and assembly in place.
newels 3.2 Floor level checked and adjustments made where applicable
to foot of newels and strings.
3.3 Strings and newels assembled to design and fixed to
specification.
3.4 Strings to be fixed to walls temporarily supported or fixed in
position to specification.
4. Install treads 4.1 Assembled strings and newels temporarily braced in vertical
and risers position.
4.2 Treads and risers and newels fitted/ fixed.
4.3 Intermediate treads and risers fitted and wedged where
applicable to fit tight to housings to specification
4.4 Flight checked for true and square.
4.5 Glue blocks fitted to treads and risers to specified locations.
5. Assemble 5.1 Bearers, where applicable, and joists fitted and fixed to level to
and install specification for fixing.
landings 5.2 Nosing and flooring fitted and fixed to form landing to specified
finish.
5.3 Fascia fitted and fixed to landing to specification for finish.
6. Assemble 6.1 Balusters/intermediate railing and handrails fitted to form stair
and install balustrade to specification.
stair case 6.2 Balusters checked to ensure fitted plumb.
components
6.3 Newels checked prior to final fixing to ensure plumb.
6.4 Handrails to wall fitted and fixed in accordance with
specifications.
7. Install spiral 7.1 Location of stair and first step accurately marked on floor.
stair/curved 7.2 Central post erected into true position, fixed at floor and
string temporarily braced at top.
7.3 Initial string section temporarily supported in place for
assembly.
7.4 Treads and risers fitted and fixed into position to specification.
7.5 Stair progressively developed with the extending, supporting
and fixing of curved string.
8. Secure stair 8.1 Secure stair to structure and line span- drill area
to structure 8.2 Designed securing of stair to building carried out during/on
and line span- completion of assembly.
drill area
8.3 Span- drill, where applicable, framed, lined and fixed out to
specified finish.

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9. Clean up 9.1 Stair checked with marks removed and surfaces left to
specified finish
9.2 Area cleared with waste material removed.
9.3 Tools and equipment cleaned, maintained and stored.
Variables Range
Equipment  measuring tapes/rules, hammers, spirit levels, squares
(combination/tri),
 nail bags, chisels, hand saws, power saws, power drills,
 power planers, power leads, saw stools, string lines, bevels,
 marking equipment
May include but not be limited to:
 nail guns, air compressors and hoses,
 shovels, spanners, steel squares and fence/stair clips,
template boards and routers
 timber and nails
 bolts and nuts, coach screws, steel tie rods, wall plugs,
 metal brackets, masonry anchors, patented metal fasteners,
 connectors and anti-slip products,
 medium density fiberboards, plywood, plastics etc.
Evidence Guide
of Competence  demonstrates compliance with occupational health and
 demonstrates safe and effective operational use of tools,
plant and equipment (basic carpentry skills)
 demonstrates basic carpentry skills
 demonstrates interactive communication with others to
ensure safe and effective workplace operations

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Underpinning  Types of stairs
Knowledge and  Workplace and equipment safety requirements including
Attitudes relevant statutory regulations, codes and standards
 Drawings and specifications
 Organization’s quality assurance requirements
 Stair construction and joining methods
 Materials and their characteristics, relevant to stair
construction
 Identification marking of components
Underpinning  Stair construction and joining methods
Skills  Assembling procedures for stairs
 Measuring and setting out related to assembling and
installing stairs
 Use of tools and equipment relevant to stair construction
and installation
 Handling materials relevant to stair construction
 Leveling

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TOP
Occupational Standard : Carpentry Level II
Unit Title Construct Simple Formwork
Unit Descriptor This unit specifies the competency required to construct formwork
for simple column and slab.

prepare requirements and operational details are obtained, confirmed
and applied
plans and policies including implementation of signage/
barricade requirements
1.4 Tools and equipment selected to carry out tasks are
serviceability and any faults are rectified or reported prior to
commencement
obtained, prepared, safely handled and located ready for use
2. Erect simple 2.1 Design is identified from job drawings, specifications and
formworks checked to be in accordance with legislation/
regulations/codes of practice
2.2 Formwork is set out to requirements of drawings and
specifications
2.3 Fixing/fasteners are selected consistent with construction
requirements of the job
2.4 Formwork shutters and/or edge boxing are constructed and
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erected to site requirements and specifications
2.5 Formwork support is braced to job requirements and
specifications
2.6 Block outs and cast in services are installed to specified
locations
2.7 Release agents are applied to formwork face, where
specified, to manufacturers specifications
3. Strip simple 3.1 Edge boxing and bracing/strutting support is removed

formwork sequentially and safely
3.2 Timber components are de-nailed, cleaned and
stored/stacked safely for reuse or removal from site
3.3 Steel components are cleaned, oiled and stored/stacked to
manufacturer’s maintenance recommendations
3.4 Damaged formwork components are safely discarded after
stripping
recycled in accordance with legislation/ regulations/ codes of
Variables Range
Equipment  measuring tapes/rules,
 hammers,
 spirit levels, squares (combination/tri), nail bags,
 chisels, hand saws, saw stools, string lines, shovels,
 marking equipment, pinch bars, automatic levels,
 laser levels
 power saws, power drills, nail guns,
 air compressors and hoses,
 power leads, spanners,
 steel squares and bevels
 boxing (either timber, metal, masonry,
 fibre cement sheeting,
 reconstituted timber products)
 nails/spikes, bolts and nuts,

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 metal brackets and patented metal fasteners
Evidence Guide
 Erected Formwork
 Stripped Formwork
 Cleaned up workplace
Attitudes
 General Construction terminology
limitation
 Formwork materials
waste management
Underpinning  Formwork techniques
waste management
 Demonstration/ Observation with Oral questioning

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TOP
Unit Title Place and Fix Carpentry Materials for Simple Structures
Unit Descriptor This unit covers skills and knowledge with regard to placing and
fixing of carpentry materials with all components.

prepare requirements and operational details are obtained, confirmed
and applied
plans and policies
1.3 Signage/barricade requirements are identified and
implemented
1.4 Tools and equipment are selected to carry out tasks are
serviceability and any faults are rectified or reported prior to
commencement
1.5 Stock of carpentry is checked for correct type and quantities
against carpentry schedule and details in
2. Prepare for 2.1 Formwork is checked for completion and conformity to
carpentry receive carpentry
placement 2.2 Carpentry bars are cut and bent to required set out and
2.3 Bars are tied to designed configuration from plans/
2.4 Specifications
2.5 Carpentry bars cut to required sizes
2.6 Stiffening rods are attached to panels as required to
2.7 Facilitate handling processes
2.8 Bar chairs/spacers are located to requirements of
2.9 carpentry schedule and plans/specifications

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3. Place and fix 3.1 Fabric carpentry is placed into position in accordance with
carpentry, engineer’s drawings and specification
Check
carpentry prior 3.2 Carpentry bars are located and positioned in accordance
to concrete with engineer’s drawings and specifications
pour 3.3 Carpentry is located and placed using bar chairs, ligatures
and spacers according to engineer’s drawings and
specifications
3.4 Carpentry material is supported and secured into
3.5 position in accordance with engineer’s drawings and
3.6 specifications
3.7 Cast-in items are secured to carpentry in accordance
3.8 with engineer’s drawings and specifications
protected in accordance with plans/specifications
4. Clean up 4.1 Work area is cleared and materials disposed of, reused
4.2 or recycled in accordance with legislation/regulations/codes
of practice and job specification
4.4 maintained and stored in accordance with
4.5 manufacturers’ recommendations and standard
4.6 work practices
Variables Range
Equipment  bolt cutters, wire nippers, tie wire reels,
 measuring tapes/rules, carpentry benders,
 mesh guillotines
May include:
 range of general hand and power tools,
 MMAW machines and oxy acetylene set
 cutting attachments
 Information

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Evidence Guide
 Carry out cute and cure concrete
 Clean up workplace
Attitudes
 General Construction terminology
limitation
 Formwork materials
waste management
Underpinning  Formwork techniques
waste management
Implications  Workplace or fully equipped environment with
materials

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TOP
Unit Title Erect and Dismantle Formwork and Scaffolding
Unit Descriptor This unit specifies the competency required erecting formwork for
caste concrete and scaffolding for safe works at the building site
have to be erected as well as dismantled.
Elements Performance criteria

confirmed
1.2 Safety requirements are followed in accordance with
safety plans and policies
implemented
1.5 Material quantity requirements are calculated in
accordance with plans and/or specifications
1.6 Materials appropriate to the work application are
identified, obtained, prepared, safely handled and located
ready for use
2. Erect 2.1 Work area is cleared and surface prepared for safe
formwork and erection of formwork for suspended slabs, piers, lintel
scaffolding beams posts and shutters etc.
2.2 Formwork is set out to requirements of plans/
specifications
2.3 Formwork is assembled to plans/specifications/class of finish
with support system set to correct height level and line
2.4 Bracing of formwork is placed according to support
plans/specifications to maintain rigidity and stability
2.5 Formwork support system is sequentially erected according to
initial set out to job specifications
2.6 Formwork shutters and/or edge boxing is constructed to
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designed form requirements and specified dimensions
2.7 Block outs and cast in-services are installed to specified
locations
2.8 Debris, sawdust and other waste materials are removed from
completed formwork in accordance with waste management
policy for the site.
2.9 Formwork is oiled or greased not to allow the concrete to stick
on the form. Release agent is applied to formwork face to
manufacturers’ specifications where specified.
2.10 Work area is cleared and surface prepared for safe erection
of scaffolding (for safe work conditions or to support the
formwork for lintels, beams and posts etc.)
2.11 Scaffolding is set-out and assembled to plans/ specifications/
class to correct height level and line.
2.12 Bracing of scaffolding is placed according to support
plans/specifications/ demands to assure stability.
2.13 Scaffolding is sequentially erected according to initial set out
to job specifications.
3. Strip formwork 3.1 Formwork has to be dismantled according to the work and
weather conditions.
3.2 Formwork and bracing/strutting support and scaffolding are
removed sequentially and safely.
3.3 Timber components are de-nailed, cleaned and
stored/stacked safely for reuse or removal from site.
3.4 Steel components are cleaned, oiled and stored/stacked to
manufacturers’ maintenance recommendations.
3.5 Damaged formwork components are safely discarded after
stripping.
recycled in accordance with legislation/ regulations/codes of
4.2 Plant, tools and equipment are cleaned, checked, maintained,
oiled and stored in accordance with manufacturers’
Variables Range
 hazards and determination of work requirements.
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Equipment  measuring tapes/rules, hammers, spirit levels,
 proprietary formwork equipment, automatic levels,
 squares (combination/ tri), nail bags, chisels,
 hand saws, saw stools, string lines, shovels,
 power saws, power leads, marking equipment,
 spanners
 power drills, nail guns, air compressors and hoses,
 steel squares, power grinders, pinch bars,
 ladders and scaffolding.
 formwork components
 nails/spikes, bolts and nuts,
 metal brackets, masonry anchors,
 patented metal fasteners and timber/ metal.
Formworks Are to include but not be limited to:
 prefabricate or in-situ or a combination of both
 timber, metal or prefabricated
 cardboard, timber or metal.
May include:
 patented components
 is to be rigid to withstand the mass of wet concrete
and actions imposed during placement.
Evidence Guide
of Competence
 Demonstrates compliance with occupational health and
 Indicates compliance with organisational policies and

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 Demonstrates interactive communication with others to
Underpinning  Workplace and equipment safety requirements.
Knowledge and  Quality requirements.
limitation.
 Formwork materials.
 Material safety data sheets.
 Line, level and plumb.
 Concrete properties.
 Hydraulic pressures applied to formwork.
 Release agents.
 Safe work methods.
Underpinning  Plant, tools and equipment types, characteristics, uses and
Skills limitation.
 Formwork techniques.
 Processes for the calculation of material requirements.
 Plans, drawings and specifications.
 Processes for setting out and measuring.
Competence may be assessed through:
Methods of
Competence may be assessed in the work place or in a
Context of
simulated work place setting
Assessment
TOP
Unit Title Install Shoring
Unit Descriptor This unit specifies the competency required for shoring to be

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installed at the flanks of trenches to prevent the soil to flow/ fall
down.

confirmed.
plans and policies.
2. Install shoring 2.1 Plant operator checked the excavation of trenches comply
with site plan, line and depth.
2.2 Shoring method is determined and prepared.
2.3 Positioning of shoring is set out to specifications.
2.4 Shoring is positioned or erected within the trench shoring.
2.5 Shoring is secured in position and checked to ensure
structural conformity with regulations.
2.6 Excavation is cleaned out by hand to job requirements.
2.7 Ladders provided for access and egress to site safety plan
requirements.
3. Remove 3.1 Jacking mechanisms are released and ladders removed.
shoring 3.2 Shoring is checked and prepared for lifting from the trench.
3.3 Shoring is removed from trench and stored on site in
accordance with organizational requirements.
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Variables Range
Is to include but not be limited to:
Plans and
Safety
requirements  site safety signage,
 temporary signage for the benefit of motorists,
 pedestrians, barricades,
 traffic conditions signage.
Tools and equipment are to include but not be limited to:
Tools and
Equipment  shoring systems
 leveling equipment
 hand and power tools
 measuring equipment
 shovels, picks
 scaffolding
 elevated work platforms
 slings and chains
Shoring methods
 footings
 needles
 anchors
 sole plates
 struts and brackets
Is to include one of the following:
Trench shoring
 Fixed and/or adjustable trench boxes
 Drag boxes
 Closed timber shoring
 closed timber sheeting
 soldier sets, segmental sections
 trench shields
Evidence Guide

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plant and equipment (basic Carpentry skills).
Underpinning  Site and equipment safety requirements.
Knowledge and  Equipment types, characteristics, technical capabilities
Attitudes and limitations.
 Site isolation and traffic control responsibilities and
authorities.
 Materials safety data sheets and materials handling
methods.
 Project quality requirements.
 General construction terminology.
Underpinning  Excavation techniques.
Skills  Shoring methods and systems.
 Working in confined spaces.
 Construction techniques.
 Processes for interpreting engineering drawings.
 Operational, maintenance and basic diagnostic
procedures.
 Materials safety data sheets and materials handling
methods.
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Unit Title Install and Replace Windows and Doors

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Unit Descriptor This unit specifies the competency required to plan, prepare, set
out and install window and door units and to replace window and
door units to different types and styles of building for access,
security, weather proofing. The unit includes timber and metal
window and doors.

confirmed.
plans and policies.
2. Install window 2.1 Window opening size is checked to be greater than overall
units to frame window frame.
2.2 Reveals are joined and fixed securely to frames where
specified.
2.3 Window unit is located to suit brickwork.
2.4 Window unit is positioned in place so that head/sill are level
and stiles plumb and in wind ensuring reveals or frame
finished flush with face of inside wall lining.
2.5 Window is packed and fixed to wall frame through/to studs, in
accordance with specified fixing/fastening methods.
3. Replace 3.1 Architraves and nosing are removed.
window units 3.2 Sill bricks or removal of cladding are specified
and door
frames 3.3 Fasteners are cut, packing removed and flashing detached
from frame
3.4 Window unit/door frame is removed
3.5 Window unit/door frame is installed to plumb, level and wind

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3.6 Architraves and mouldings are replaced
4. Prepare door 4.1 Door frame opening size is checked to be greater than the
opening, overall door jamb width and height allowing for plumbing of
construct and stiles, thickness of floor covering, leveling of door head and
fix jamb level of floor
4.2 Jamb stiles are marked and cut to length allowing for
clearances according to specifications
4.3 Head is trenched to accommodate jamb stiles allowing for
clearance according to specification
4.4 Jamb frame assembled, squared and braced with rebates
flush
4.5 Joints and rebates are cleaned and finished to quality
requirements
5. Install door 5.1 Door unit is positioned in place so that the head/sill is level
and door unit and stiles plumb and in wind ensuring reveals or frame
finished flush with face of inside wall lining
5.2 Door unit is positioned in place so that head/sill are level and
stiles plumb and in wind ensuring reveals or frame finished
flush with face of inside wall lining
5.3 Door is fitted to jamb allowing for clearances according to
specifications with lock stile door backed off to facilitate
correct operation
5.4 Hinges are marked out on door and jamb
5.5 Hinges fitted to door and jamb
5.6 Final adjustments of door are made
5.7 Door components are fitted and fixed to manufacturers
specifications
Variables Range
Planning and Is to include but not be limited to:
Equipment  measuring tapes/rules,
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 hammers, spirit levels, hole saws,
 spade bits, squares (combination/tri),
 marking equipment, power drills, hand saws,
 chisels and straight edges
 saw stools, power saws, power leads,
 docking saws/drop saws, nail guns,
 air compressors and hoses, spanners,
 power routers, power screwdrivers and scaffolding
 timber, wood preservatives,
 metal, flashings, hinges (butt, parliament),
 locks, dead bolts, handles, latches,
 flash bolts, closers
May include:
 passage sets,
 night latches,
 barrel bolts and cabin hooks
Windows Are to include but not be limited to:
 windows of all sizes,
 casement, double hung,
 hopper, straight and sliding including glazed sliding doors
May include:
 curved and bay
Removal of May require:
cladding  cutting and removing a section
Door frames May be fixed first and then the door installed or doors may be
fixed to the frame prior to installation
Door units Are to include:
 hinged door units
May include:
 standard doors,
 sliding, fly- wire,
 combination window/ door units,
 door sidelight units (glazed or unglazed)
 internal doors
 flush panel,
 framed, paneled and glazed
Door Is to include:
components  handles and locks
 grips,
 latches/deadlocks,
 push plates and closers

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Evidence Guide
of Competence  Demonstrates compliance with occupational health and
 Install or replace one standard window or glazed sliding
door unit to specification.
 Construct and fit one standard external rebated door
jamb/frame to specification.
Underpinning  Workplace and equipment safety requirements.
Knowledge and  Quality requirements.
limitation.
 Window and door materials.
 Material safety data sheets.
waste management.
 Safe work methods.
 Demonstration/Observation with Oral Questioning
TOP
Unit Title Maintain Non-structural and Structural Carpentry
Components
Unit Descriptor This unit covers the construction of timber components that are to
be maintained or renovated to refurnish/ renovate buildings or
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parts of buildings.

confirmed.
plans and policies.
2. Repairing 2.1 Splice door and window frames, mouldings and structural
non-structural timbers, replace sash cords.
and structural 2.2 Prop and support existing joists.
timbers
2.3 Replace frames and mouldings.
2.4 Form joints associated with repairs to contractor’s working
instructions.
3. Conclude the 31 Work areas are cleared and materials disposed of, reused or
work process recycled in accordance with legislation/regulations/codes of
and clean up practice and job specification.
Variables Range
Tools and May include but not be limited to:
equipment  measuring tapes or rulers,
 hammers, mallets, squares,
 bevels, chisels, levels, plumb lobs,
 planes, hand saws, power saws, power planers,

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 cordless drills, screwdrivers, power drills, explosive fixing
 gun, clamps, supporting devices, screwdrivers
Materials May include but are not limited to:
 timber, manufactured board,
 laminates, granite, marble, metal,
 adhesives, screws, nails, masonry anchors,
 dowels, cavity wall fixing etc.
Evidence Guide
of Competence  Demonstrates compliance with occupational health and
Underpinning  Identification of hand and/or power tools, materials,
Knowledge and equipment, processes and procedures.
Attitudes  Use pre-checking and inspection techniques to anticipate
installation problems, avoid reworking and avoid wastage
installation.
Underpinning  Identification of hand and/or power tools, materials,
Skills equipment, processes and procedures.
 Collect, organise and understand information related to
work orders, installation plans and safety procedures.
 Communicate ideas and information to enable
confirmation of work requirements and specifications,
coordination of work with site supervisor, other workers and
customers, and the reporting of work outcomes and
problems.
 Plan and organize activities, including the preparation and
layout of the worksite and the obtaining of equipment and
materials to avoid any back tracking, workflow interruptions or
wastage.
 Work with others and in a team by recognizing
dependencies and using cooperative approaches to optimize
workflow and productivity.
 Use mathematical ideas and techniques to correctly
complete measurements, calculate area and estimate
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material requirements
 Solve problems.
 Use pre-checking and inspection techniques to anticipate
installation problems, avoid reworking and avoid wastage
installation.
TOP
Unit Title Construct Wall Frames and Walls
Unit Descriptor This unit provides the wooden wall-frames - load-bearing as well
as non-load bearing which are fabricated and erected (pre-

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fabrication and site-fabrication) to carry the interior and exterior
cladding and to locate electrical and plumbing services.

confirmed.
plans and policies including implementation of sign/barricade
requirements.
1.3 Tools and equipment are selected in accordance with the
need of particular job and identified problems reported to the
concerned body before the work started.
use
2. Construct wall 2.1 Wall frame components are identified and selected in
frames accordance with regulatory criteria.
2.2 Wood preservation measures are carried-out for all timbers
2.3 Damp proof course and termite shield are carried-out to
protect the timber while fire protection measures included /
considered in accordance with the regulations.
2.4 Location of walls is set out on a slab or sub floor frame in
accordance with dimensions, drawings and plans/
specifications.
2.5 Wall plates are set out and cut to length.
2.6 Common studs are regularly spaced at 600 mm intervals,
center to center, to ensure support for the internal joints
between the 1200 mm wide internal wall cladding sheets.
2.7 Wall plates are marked to accommodate studs and openings
and/or cladding and lining types.
2.8 Pattern stud is set out and studs/trimmers/noggins are cut to
length.
2.9 Wall frames are fabricated at the workshop or at the site
including lintels and bracing.
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3. Erect wall 3.1 Prefabricated or cut components are distributed and stacked
frames to suit job location and sequence of construction.
3.2 Wall frames are erected and fixed to each other by nails,
screws, bolts or wooden nails.
3.3 Whole construction is fixed on the slab, strip foundation, etc.
with bolts or metal straps to save it against wind-force.
3.4 Erected walls are temporarily braced.
3.5 Walls are straightened, plumbed and aligned to
specification.
4. Set out and 4.1 Materials are obtained from the store or stack to quantity and
cut specification requirements.
components 4.2 Wood preservation measures are to carry out for all timbers
the regulations
4.4 Location is set out and marked for partitions in accordance
with job plan and specifications.
4.5 Common studs are regularly spaced at 600 mm intervals,
center to center, to ensure support for the internal joints
between the 1200 mm wide internal wall cladding sheets.
4.6 One or multiple components are accurately cut to size
according to plans/specifications.
4.7 Wall frames are fabricated at the workshop or at the site
including lintels and bracing.
4.8 Prefabricated or cut components are distributed and stacked
to suit job location and sequence of construction.
Variables Range
Plans and May include but not be limited to:

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 hazards and determination of work requirements.
Equipment  measuring tapes/ rules, hammers,
 spirit levels, squares (combination/tri), nail bags,
 docking saws/drop saws, saw stools,
 marking equipment, power saws,
 power leads, nail guns
 power drills, air compressors and hoses,
 spanners, jigs/stops, power screwdrivers,
 clamps, pop riveters and masonry drills
Materials Materials may include but not be limited to:
 timber, metal, synthetic materials,
 wood-preservatives, nails/spikes, pop rivets,
 masonry anchors, bolts and nuts,
Wall frame Are to include but not be limited to:
components  plates, studs,
 noggins, trimmers,
 lentils and blocking.
Evidence Guide
plant and equipment (basic Carpentry skills).
ensure safe and effective workplace operations
Attitudes
 General construction terminology
 Plant, tools and equipment types, characteristics, uses
and limitation
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 Wall framing materials
Underpinning  Plant, tools and equipment types, characteristics, uses
Skills and limitation
 Wall frame construction techniques
 Material Safety Data Sheets - Plans, drawings and
specifications
waste management
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Unit Title Participate In Workplace Communication
Unit Descriptor This unit covers the knowledge, skills and attitudes required to
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gather, interpret and convey information in response to
workplace requirements.

1. Obtain and 1.1 Specific and relevant information is accessed from
convey appropriate sources
workplace 1.2 Effective questioning , active listening and speaking skills
information are used to gather and convey information
1.3 Appropriate medium is used to transfer information and
ideas
1.4 Appropriate non- verbal communication is used
1.5 Appropriate lines of communication with supervisors and
colleagues are identified and followed
1.6 Defined workplace procedures for the location and storage
of information are used
1.7 Personal interaction is carried out clearly and concisely
2. Participate in 2.1 Team meetings are attended on time
workplace 2.2 Own opinions are clearly expressed and those of others are
meetings and listened to without interruption
discussions
2.3 Meeting inputs are consistent with the meeting purpose and
established protocols
2.4 Workplace interactions are conducted in a courteous
manner
2.5 Questions about simple routine workplace procedures
and maters concerning working conditions of
employment are asked and responded to
2.6 Meetings outcomes are interpreted and implemented
3. Complete 3.1 Range of forms relating to conditions of employment are
relevant work completed accurately and legibly
related 3.2 Workplace data is recorded on standard workplace forms
documents and documents
3.3 Basic mathematical processes are used for routine
calculations
3.4 Errors in recording information on forms/ documents are
identified and properly acted upon
3.5 Reporting requirements to supervisor are completed
according to organizational guidelines

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Variables Range
Appropriate  Team members
sources  Suppliers
 Trade personnel
 Local government
 Industry bodies
Medium  Memorandum
 Circular
 Notice
 Information discussion
 Follow-up or verbal instructions
 Face to face communication
Storage  Manual filing system
 Computer-based filing system
Protocols  Observing meeting
 Compliance with meeting decisions
 Obeying meeting instructions
Workplace  Face to face
interactions  Telephone
 Electronic and two way radio
 Written including electronic, memos, instruction and forms,
non-verbal including gestures, signals, signs and diagrams
Forms  Personnel forms, telephone message forms, safety reports
Evidence Guide
Competency  Prepared written communication following standard format
of the organization
 Accessed information using communication equipment
 Made use of relevant terms as an aid to transfer information
effectively
 Conveyed information effectively adopting the formal or
informal communication
Knowledge and  Effective communication
Attitudes
 Different modes of communication
 Written communication
 Organizational policies

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 Communication procedures and systems
 Technology relevant to the enterprise and the individual’s
work responsibilities
Underpinning Demonstrates skills of:
Skills  Follow simple spoken language
 Perform routine workplace duties following simple written
notices
 Participate in workplace meetings and discussions
 Complete work related documents
 Estimate, calculate and record routine workplace measures
 Basic mathematical processes of addition, subtraction,
division and multiplication
 Ability to relate to people of social range in the workplace
 Gather and provide information in response to workplace
Requirements
Implications  Workplace or fully equipped assessment location with
material
Methods of Competence may be accessed through:
Assessment  Interview / Written exam
Context of Competency may be assessed individually in the actual
Assessment workplace or through accredited institution
TOP
Unit Title Work In Team Environment
Unit Descriptor This unit covers the skills, knowledge and attitudes to identify
role and responsibility as a member of a team.
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1. Describe team 1.1 The role and objective of the team is identified from
role and scope available sources of information
1.2 Team parameters, reporting relationships and
responsibilities are identified from team discussions and
appropriate external sources
2. Identify own 2.1 Individual role and responsibilities within the team
role and environment are identified
responsibility 2.2 Roles and responsibility of other team members are
within team identified and recognized
2.3 Reporting relationships within team and external to team
are identified
3. Work as a 3.1 Effective and appropriate forms of communications used and
team member interactions undertaken with team members who contribute
to known team activities and objectives
3.2 Effective and appropriate contributions made to complement
team activities and objectives, based on individual skills and
competencies and workplace context
3.3 Observed protocols in reporting using standard operating
procedures
3.4 Contribute to the development of team work plans based on
an understanding of team’s role and objectives and
individual competencies of the members.
Variables Range
Role and objective of  Work activities in a team environment with enterprise
team or specific sector
 Limited discretion, initiative and judgment maybe
demonstrated on the job, either individually or in a team
environment

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Workplace context  Work procedures and practices
 Conditions of work environments
 Legislation and industrial agreements
 Standard work practice including the storage, safe
handling and disposal of chemicals
 Safety, environmental, housekeeping and quality
guidelines
Evidence Guide
Critical aspects of Assessment requires evidence that the candidate:
competence  Operated in a team to complete workplace activity
 Worked effectively with others
 Conveyed information in written or oral form
 Selected and used appropriate workplace language
 Followed designated work plan for the job
 Reported outcomes
Underpinning  Communication process
Knowledge and  Team structure
Attitude
 Team roles
 Group planning and decision making
Underpinning Skills  Communicate appropriately, consistent with the culture of
the workplace
Implications  Access to relevant workplace or appropriately simulated
environment where assessment can take place
Assessment  interview/ written exam
 observation/demonstration
Context for Competency may be assessed in workplace or in a simulated
Assessment workplace setting
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Unit Title Develop Business Practice

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Unit Descriptor This unit specifies the outcomes required to establish a business
operation from a planned concept. It includes researching the
feasibility of establishing a business operation, planning the
setting up of the business, implementing the plan and reviewing
operations once commenced

1. Identify 1.1 Business opportunities are investigated and identified
business 1.2 Feasibility study is undertaken to determine likely
opportunity business viability
1.3 Market research on product or service is undertaken
1.4 Assistance with feasibility study of specialist and
relevant parties is sought as required
1.5 Impact of emerging or changing technology including e-
commerce, on business operations are evaluated
1.6 Practicability of business opportunity assessed in line
with perceived risks, returns sought and resources
available
1.7 Business plan for operation is completed
2. Identify 2.1 Financial and business skills available are identified and
personal taken into account when business opportunities are
business skills researched
2.2 Personal skills/attributes are assessed and matched
against those perceived as necessary for a particular
business opportunity
2.3 Business risks are identified and assessed according to
resources available and personal preferences
3. Plan for 3.1 Business structure and operations are determined and
establishment documented
of business 3.2 Procedures to guide operations are developed and
operation
documented
3.3 Financial backing for business operation is secured
3.4 Business legal and regulatory requirements are identified
and complied
3.5 Human and physical resources required to commence
business operation are determined
3.6 Recruitment strategies are developed and implemented
4. Implement 4.1 Marketing of business operation is undertaken
establishment 4.2 Physical and human resources to implement business
plan operation are obtained

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4.3 Operational unit to support and coordinate business
operation is established
4.4 Monitoring process for managing operation is developed
and implemented
4.5 Legal documents are carefully maintained and relevant
records are kept and updated to ensure validity and
accessibility
4.6 Contractual procurement rights for goods and services
including contracts with relevant people, negotiated
and secured as required in accordance with the business
plan
4.7 Options for leasing/ownership of business premises
identified and contractual arrangements completed in
accordance with the business plan
5. Review 5.1 Review process for implementation of business operation
implementation is developed and implemented
process 5.2 Improvements in business operation and associated
management process are identified
5.3 Identified improvements are implemented and monitored
for effectiveness
5.4 Necessary documentation are completed and records
organized and kept securely.
Variable Range
Business  expected financial viability
opportunities  skills of operator
maybe  amount and types of finance available
influenced by:  returns expected or required by owners
 likely return on investment
 finance required
 lifestyle issues
Business viability  opportunities available
may include:  market competition
 timing/ cyclical considerations
 skills available
 resources available
 location and/ or premises available
 risk related to a particular business opportunity, especially
 in regard to Occupational Health and Safety and
 environmental considerations
Specialist and  Chamber of commerce
relevant parties  Financial planners and financial institution representatives,

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business planning specialists and marketing specialists
 accountants
 lawyers and providers of legal advice
 government agencies
 industry/trade associations
 online gateways
 business brokers/business consultants
Human and  software and hardware
physical  office premises
resources may  communications equipment
include:  specialist services through outsourcing, contracting and
 consultancy
 staff
 vehicles
Personal  technical and/ or specialist skills
skills/attributes  business knowledge and skills
may include:  entrepreneurship
 willingness to take risks
Business risks  occupational health and safety and environmental
may be affected  considerations
by and may  relevant legislative requirements
include but are  security of investment
not restricted to:  market competition
 security of premises/ location
 supply and demand
 resources available
Resources may  staff and money
include:  time
 equipment
 space
Operational unit  office location staffed with required personnel and equipped
refers to: to service and support business
 home-based site or other location such as leased or owned
property
Legal documents  partnership agreements, constitution documents, statutory
may include: books for companies (Register of Members, Register of
Directors and Minute Books), Certificate of Incorporation,
Franchise Agreements and financial documentation,
appropriate software for financial records
 recordkeeping including personnel, financial, taxation, OHS
and environmental
Contracts with  owners, suppliers, employees, landlords, agents, distributors,
relevant people customers or any person with whom the business has, or
may include: seeks to have, a performance-based relationship
Evidence Guide

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Critical Aspects A person must be able to provide evidence:
of Competence  that a business operation has been planned and
implemented from initial research into feasibility of the
business and completion of the plan, through to
implementing the plan and commencing operations
 the ability to evaluate the results of research and assess the
likely viability and practicability of a business opportunity,
taking into account the current business/market climate and
resources available
Underpinning  Federal and regional government legislative requirements
Knowledge and affecting business operations, especially in regard to
Attitudes occupational health and safety (OHS), equal employment
opportunity (EEO), industrial relations and anti-discrimination
 Technical or specialist skills relevant to the business
operation
 Financing options
 Business systems and operations
 Relevant marketing, management, sales and financial
concepts
 Methods for researching business opportunities
 Principles of risk management relevant to the business
 Methods of identifying relevant specialist services to
complement the business
 Forms and administrative systems
 Services available and charges
 Planning and control systems (sales,
 Advertising and promotion, distribution and logistics
 Financial recording systems
 Legal rights and responsibilities
 Record keeping duties
 Operational factors relating to the business (provision of
professional services, products)
Underpinning  Literacy skills to interpret legal requirements, company
Skills policies and procedures and immediate, day-to-day
demands
 Marketing skills
 Business planning skills
 Entrepreneurial skills
 Problem-solving skills
 OHS skills
 Time management skills
 Belief in services and products offered by the business
 Communication skills including questioning, clarifying,
reporting, and giving and receiving constructive feedback
 Technical and analytical skills to interpret business
documents, reports and financial statements and projections
 Ability to relate to people from a range of social, cultural and

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ethnic backgrounds and physical and mental abilities
 Problem solving skills to develop contingency plans
 Using computers and software packages to record and
manage data and to produce reports
 Literacy skills to enable interpretation of business
information, numeracy skills for data analysis to aid research
 Research skills to identify a business opportunity and to
conduct a feasibility study
 Analytical skills to assess personal attributes and to identify
business risks
 Observation skills for identifying appropriate people,
resources and to monitor work
Resource The following resources should be provided:
Implications  Access to relevant workplace documentation, financial
records, and equipment
Assessment  Interview / Written exam
 Observation/Demonstration with Oral questioning
Context for Competence may be assessed in the workplace or in a
Assessment simulated work environment
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Unit Title Apply Continuous Improvement Processes (Kaizen)
Unit Descriptor This unit of competence covers the exercise of good workplace
practice and effective participation in quality improvement
teams. Personnel are required to ensure the quality and
integrity of their own work, detect non-conformances and work
with others to suggest improvements in productivity and
quality.
1. Satisfy quality 1.1 Access information on quality system requirements for

system own job function
requirements in 1.2 Record and report quality control data in accordance with
daily work quality system
1.3 Follow quality control procedures to ensure products,
or data, are of a defined quality as an aid to acceptance
or rejection
1.4 Recognize and report non-conformances or problems
1.5 Conduct work in accordance with sustainable energy
work practices
1.6 Promote sustainable energy principles and work
practices to other workers
2. Analyze 2.1 Compare current work practices, procedures and
opportunities for process or equipment performance with requirements
corrective and/or and/or historical data or records
optimization 2.2 Recognize variances that indicate abnormal or sub-
action
optimal performance
2.3 Collect and/or evaluate batch and/or historical records to
determine possible causes for sub-optimal performance
2.4 Use appropriate quality improvement techniques to rank
the probabilities of possible causes
3. Recommend 3.1 Analyze causes to predict likely impacts of changes and
corrective and/or decide on the appropriate actions
optimization 3.2 Identify required changes to standards and procedures
actions and training
3.3 Report recommendations to designated personnel
4. Participate in the 4.1 Implement approved actions and monitor performance

implementation following changes to evaluate results
of recommended 4.2 Implement changes to systems and procedures to
actions eliminate possible causes
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4.3 Document outcomes of actions and communicate them
to relevant personnel
5. Participate in the 5.1 Review all relevant features of work practice to identify
development of possible contributing factors leading to sub-optimal
continuous performance
improvement 5.2 Identify options for removing or controlling the risk of
strategies sub-optimal performance
5.3 Assess the adequacy of current controls, quality methods
and systems
5.4 Identify opportunities to continuously improve
performance
5.5 Develop recommendations for continual improvements of
work practices, methods, procedures and equipment
effectiveness
5.6 Consult with appropriate personnel to refine
recommendations before implementation of approved
improvement strategies
5.7 Document outcomes of strategies and communicate
them to relevant personnel
Variable Range
Quality control Quality control procedures may include:
procedures  standards imposed by regulatory and licensing bodies
 enterprise quality procedures
 working to a customer brief or batch card and associated
quality procedures
 checklists to monitor job progress against agreed time,
costs and quality standards
 preparation of sampling plans
 the use of hold points to evaluate conformance
 the use of inspection and test plans to check compliance
Methods for Methods for statistical analysis may include:
statistical analysis  means
 median
 mode
 ranges
 standard deviations
 statistical sampling procedures
Problem solving Problem solving techniques may include:
techniques  identifying inputs and outputs
 sequencing a process
 identifying and rectifying a problem step
 root cause analysis
 implementing preventative strategies
Quality Quality improvement tools and techniques may include:
improvement tools  run charts, control charts, histograms and scattergrams to
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and techniques present routine quality control data
 plan, do, check, act (PDCA)
 Ishikawa fishbone diagrams and cause and effect
diagrams
 logic tree
 similarity/difference analysis
 Pareto charts and analysis
 force field/strength weakness opportunities threats
(SWOT) analysis
Sustainable energy Sustainable energy principles and work practices may include:
principles and work ● examining work practices that use excessive electricity
practices ● switching off equipment when not in use
● regularly cleaning filters
● insulating rooms and buildings to reduce energy use
● recycling and reusing materials wherever practicable
● minimizing process waste
Relevant personnel Communication to relevant personnel may involve:
● supervisors, managers and quality managers
● administrative, laboratory and production personnel
● internal/external contractors, customers and suppliers
Reporting Reporting may include:
● verbal responses
● data entry into laboratory or enterprise database
● brief written reports using enterprise proformas
Quality Quality improvement opportunities could include improved:
improvement ● production processes
opportunities ● hygiene and sanitation procedures
● reductions in waste and re-work
● laboratory layout and work flow
● safety procedures
● communication with customers
● methods for sampling, testing and recording data
Occupational health OHS and environmental management requirements:
and safety (OHS) ● all operations must comply with enterprise OHS and
and environmental environmental management requirements, which may be
management imposed through regional or federal legislation - these
requirements requirements must not be compromised at any time
● all operations assume the potentially hazardous nature of
samples and require standard precautions to be applied
● where relevant, users should access and apply current
industry understanding of infection control issued by the
Ministry of Health
Evidence Guide
Critical Aspects of Assessors should ensure that candidates can:
Competence ● use the enterprise's quality systems and business goals as
a basis for decision making and action
● apply all relevant procedures and regulatory requirements

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to ensure the quality and integrity of the products/services
or data provided
● apply and promote sustainable energy principles and work
practices
● detect non-conforming products or services in the work
area
● follow enterprise procedures for documenting and reporting
information about quality
● contribute effectively within a team to recognize and
recommend improvements in productivity and quality
● apply effective problem solving strategies
● implement and monitor improved practices and procedures
Knowledge and  specifications for laboratory products and services in the
Attitudes candidate's work area
 quality requirements associated with the individual's job
function and/or work area
 scientific and technical knowledge underpinning the
processes, procedures, equipment and instrumentation
associated with the candidate's work tasks and duties
 workplace procedures associated with the candidate's
regular technical duties
 sustainable energy principles
 relevant health, safety and environment requirements
 layout of the enterprise, divisions and laboratory
 organizational structure of the enterprise
 lines of communication
 role of laboratory services to the enterprise and customers
 methods of making/recommending improvements
 Standards, procedures and/or enterprise requirements
Underpinning Skills Demonstrates skills to:
 applying problem solving techniques and strategies
 applying statistical analysis and statistical sampling
procedures
 detecting non-conforming products or services in the work
area
 documenting and reporting information about quality
 contributing effectively within a team to recognize and
recommend improvements in productivity and quality
 implementing and monitoring improved practices and
procedures
 organizing, prioritizing activities and items
 reading and interpreting documents describing procedures
 recording activities and results against templates and other
prescribed formats
 working with others
Resources Access may be required to:
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Implication  workplace procedures and plans relevant to work area
 specifications and documentation relating to planned,
currently being implemented, or implemented changes to
work processes and procedures relevant to the candidate
 documentation and information in relation to production,
waste, overheads and hazard control/management
 reports from supervisors/managers
 case studies and scenarios to assess responses to
contingencies
 enterprise quality manual and procedures
 quality control data/records
 customer complaints and rectifications
Methods of Competence in this unit may be assessed by using a
Assessment combination of the following to generate evidence:
 demonstration in the workplace
 suitable simulation
 case studies/scenarios (particularly for assessment of
contingencies, improvement scenarios, and so on)
 verified reports of improvements suggested and
implemented by the candidate individually
Those aspects of competence dealing with improvement
processes could be assessed by the use of suitable
simulations and/or a pilot plant and/or a range of case studies
and scenarios.
In all cases, practical assessment should be supported by
questions to assess essential knowledge and those aspects of
competence which are difficult to assess directly.
Assessment simulated workplace setting / environment.

Page 99 of 101
Sector: Construction
Sub-Sector: Building Construction
Level V Construction Management
Level IV On-Site Building Construction Management
Building Sanitary Bar Bending Plastering and

Level III Electrical Installation
Masonry
& Concreting
Carpentry
Painting
Tiling
Installation
Building Sanitary Bar Bending Finishing Construction

Level II Electrical Installation Masonry
& Concreting Carpentry Works
Installation
Level I Installation Construction Structural Construction Finishing

Works Works Construction Works

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Acknowledgement
We wish to extend thanks and appreciation to the many representatives of business,
industry, academe and government agencies who donated their time and expertise
to the development of this occupational standard.
We would like also to express our appreciation to the Experts of Ministry of Works
and Urban Development (MWUD), Housing Development Process, Construction
Industry Development Process, Ministry of Education (MoE) and Engineering
Capacity Building Program (ecbp) who made the development of this occupational
standard possible.
This occupational standard was developed on September 2010 at Addis Ababa,
Ethiopia.

Page 101 of 101

OS Carpentry L2 & L3

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Federal Democratic Republic of Ethiopia

Ethiopia has embarked on a process of reforming its TVET-System. Within the

A Unit of Competence describes a distinct work activity. It is documented in a

Ministry of Education Carpentry Version 4

CON CRP3 04 0910 CON CRP3 05 0910 CON CRP3 06 0910

CON CRP3 13 0910 CON CRP3 14 1012

CON CRP2 04 0910 CON CRP2 05 0910 CON CRP2 06 0910

CON CRP2 13 0910 CON CRP2 14 1012

Ministry of Education Carpentry Version 4

Ministry of Education Carpentry Version 4

Elements Performance Criteria

Ministry of Education Carpentry Version 4

Ministry of Education Carpentry Version 4

Elements Performance Criteria

Ministry of Education Carpentry Version 4

Ministry of Education Carpentry Version 4

Elements Performance Criteria

Ministry of Education Carpentry Version 4

Elements Performance Criteria

Ministry of Education Carpentry Version 4

Ministry of Education Carpentry Version 4

Elements Performance Criteria

1. Plan and 1.1 Work instructions, including plans, specifications, quality

Ministry of Education Carpentry Version 4

Ministry of Education Carpentry Version 4

Elements Performance Criteria

1. Plan and 1.1 Work instructions, including plans, specifications, quality

Ministry of Education Carpentry Version 4

Ministry of Education Carpentry Version 4

Elements Performance Criteria

1. Plan and 1.1 Work instructions, including plans, specifications, quality

Ministry of Education Carpentry Version 4

Ministry of Education Carpentry Version 4

Elements Performance Criteria

Ministry of Education Carpentry Version 4

Elements Performance Criteria

Ministry of Education Carpentry Version 4

Ministry of Education Carpentry Version 4

Elements Performance Criteria

Ministry of Education Carpentry Version 4

Ministry of Education Carpentry Version 4

Elements Performance Criteria

Ministry of Education Carpentry Version 4

Ministry of Education Carpentry Version 4

Ministry of Education Carpentry Version 4

Ministry of Education Carpentry Version 4

Elements Performance Criteria

Ministry of Education Carpentry Version 4

Ministry of Education Carpentry Version 4

Ministry of Education Carpentry Version 4

Elements Performance Criteria

Ministry of Education Carpentry Version 4

Ministry of Education Carpentry Version 4

Ministry of Education Carpentry Version 4

Elements Performance Criteria

Ministry of Education Carpentry Version 4

Ministry of Education Carpentry Version 4

Ministry of Education Carpentry Version 4

Ministry of Education Carpentry Version 4

Elements Performance Criteria

1. Plan and 1.1 Work instructions, including plans, specifications, quality

Ministry of Education Carpentry Version 4

Ministry of Education Carpentry Version 4