STELLA NZULA MAINGI

Business Administration
Mobile no: +254 720722900 | Email: nzulaz@gmail.com |Experience: 4+Years

PROFILE

A versatile Business Management Professional with over four (4) years of experience in the field of Business Management,
Procurement and Administrative work. Excels in reducing procurement costs by standardizing processes, negotiating favourable
terms, streamlining supplier channels, and streamlining business administrative operations. Holds a Bachelor of Business
Administration (Finance). Well versed in participating in various activities such as inventory management, coordinating
administrative operations, records management sourcing for goods, works and services as per the procurement law, coordinating
job onboarding activities, maintaining and updating the list of prequalified suppliers and ensuring procured goods and services
are as per the required specifications Seeking to work with an organization where my expansive skills will contribute to the
smooth running of procurement and administrative operations.

SKILLS

Industry Expertise: Vendor Sourcing| Records Management| Administrative Works| Record Management | Inventory
Management | Supplier Relationship Management | Stock Taking| Disposal | Marketing| CRM| Sales| Procurement Planning |
Contract Management | Ms Applications
Soft Skills: Strong interpersonal skills | Problem-solving | Excellent Communication skills (Verbal & Written) | Leadership |
Organization | Critical thinking | Effective time management | Team Player | Attention to Detail | Analytical skills

KEY ACHIEVEMENT
 Coordinated job onboarding for newly hired staff to orient them on job expectations and improve job competency.
 Revamped administrative operations and provided support to managers and co-workers, thus increasing the overall
efficiency of the office by 30%
 Provided backup support to the benefits and registry department, thus ensuring continuity of operations.

WORK EXPERIENCE
Procurement Officer
Calypso Restaurant; December 2021 – To Date
 Creating and maintaining a good relationship with vendors and negotiating for best prices, facilitating prompt settling of
contractual disputes and ensuring timely delivery of goods.
 Managing inventory of beverage and food through performing inventory counts, checking incoming stock, tracking product
expiry dates, reconciling inventory records and identifying threshold stock levels.
 Participating in sourcing, recommending new vendors, maintaining the list of pre-approved vendors and suppliers, and
maintaining procurement documentation on the company database.
 Sourcing for products and supplies as per procurement law and conducting due diligence on suppliers to compare the price
and quality of food and beverages.

Registration and Compliance Department (Intern).

National Social Security Fund (NSSF); October 2020 - June 2021
 Partnered with clients and colleagues to obtain client information and facilitate registration for new members to generate
NSSF cards and issue the membership cards.
 Assisted clients in replacing NSSF cards for clients and processing NSSF payments.
 Liaised with colleagues to ensure timely and accurate processing of supplier invoices to maintain beneficial and sustainable
supplier relationships.
 Optimized customer service operations by obtaining customer feedback through surveys, compiling information,
recommending corrective action and generating reports for review by senior management.
 Managed and maintained records for employee contributions and ensured prompt uploading of information on the e-service
portal and company database.
 Monitored payment records and drafted penalty demand letters to employers with defaulted payments.
 Partnered with compliance officers to monitor operations and ensure organization l inspections in organizations' statutory
remittances comply with the NSSF guidelines.
 Analyzed remittance records, identified contribution variances and generated progress reports for review by senior
management.

Administration Assistant/Sales Representative

Perhaps Management; January 2019 - March 2020.
 Participated in lead generation through identifying the target audience, developing relationships with prospective clients
and leveraging marketing strategies to increase sales conversion rates.
 Coordinated sales operations by scheduling meetings and appointments with prospective clients.
 Liaised with housekeeping and kitchen department to ensure cleanliness in the office and prepare refreshments for visitors.
 Developed and maintained mutually beneficial relationships with prospective clients by negotiating contractual agreements
and securing the signatures of parties involved.
 Monitored daily sales and administrative operations and generated progress reports for review by senior management.
 Improved customer experience management by promptly addressing client grievances and ensuring administrative
operations comply with company customer service protocols.
 Participated in preparation of pricing schedules for quotes, promotions and negotiations.

Membership Consultant
Ignite Fitness Village; July 2018 – Dec 2018.
 Performed administrative tasks like addressing club members' concerns, managing customer records, and responding to
emails and calls.
 Developed individual monthly sales plans and liaised with colleagues to ensure prompt achievement of pre-set sales targets.
 Implemented effective marketing strategies such as analysing consumer behaviour, obtaining customer feedback and
revamping daily operations as per customer recommendations to improve member recruitment and retention statistics.
 Liaised with current and prospective clients to process membership paperwork and facilitate securing of membership cards.
 Managed company records of daily sales, membership records and customer data while ensuring prompt updating of
information on the company database.

Administration Assistant
The Matter Hospital (Doctors Plaza); June 2013 – April 2017
 Improved customer service operations by promptly responding to customer inquiries and addressing customer complaints.
 Participated in processing orders, forms, applications and requests to streamline hospital operations.
 Organized office work schedules to maintain staffing levels to comply with patient traffic in the hospital.
 Monitored customer service operations and generated reports on requests made and unresolved issues for review by the
designated authority.
 Managed patient information and medical records and ensured prompt updating of information on the company database.
 Maintained hospital correspondence through emails and phone calls.

EDUCATION BACKGROUND
 Bachelor of Business Administration (Finance)
St Pauls’ University 2015 - 2017
 Kenya Certificate of Secondary Education
Moi Girls’ High School 2007 - 2010

CERTIFICATIONS & TRAININGS

 International Computer Driving License

REFEREES
 Mr Japheth Mutinda| Branch Manager| NSSF Thika| Tel: +254 722 269 636| Email: mutinda@nssfkenya.co.ke
 Dr Dominic Karanja| Gynaecologist| The Matter Hospital| Tel: 020 252 7133.[Phone:+254 722 705130]| Email:
kibigodk@gmail.com
 Ann Wanjohi| Head of Sales| Prohapa Management| Tel: +254 722 352 912|