Ahoy, Joy!

“Engaging on authentic,
meaningful conversations
with consumers is the key to
success and growth.”
Who is ValueFirst?

ValueFirst connects businesses with

consumers over telecom and internet
channels, at scale.
50B+
Interactions in 2020

We’re a Twilio company!

2500+
Active customer accounts

180+
Countries reached

vfirst.com
 The Journey
spreading joy all day, every day

Committing
2019-20
• NEA VC and 2013-14
2004-08 Diversifying
Headland Capital
• Started Operations
funding
in Bangladesh,
• Acquired Cellnext, Indonesia & KSA
Ideating PacketShapers,
• Acquired Octane Expanding Hello World!
Concepting mGinger and Validating
• Delhi, India and TechMobia
IndyaRocks • 320 People
• Launched artificial
• 14 people • Multiple Indian • Won Fastest 50 • Acquired • Launch of • ValueFirst is
intelligence based
Cities and UAE Company Award Cellcast now a Twilio
chatbot WhatsApp and
• Emergic VC from Deloitte • Launched B2C company
Google SMS
funding offerings
• Declaration of
• Launched voice • Launched email
JOY
services services
2009-12 2015-18
2003 2021

vfirst.com
Spreading joy since 2003
enterprises love us

vfirst.com
Our Offerings
conversations made joyful
Enterprise SMS
Affordable
Text messages are cheap especially if you buy them in
bulk. No other marketing method provides such
affordable results, particularly if compared with traditional
marketing methods.

Global Reach
Text messages can reach millions of people in no
time, wherever they are. It can reach virtually all of
the 6-7 billion mobile phones in use today.

Trackable
SMS can be easily tracked using the delivery reports.
These reports enable you to see how efficient and
successful your SMS campaign is.

vfirst.com
 SMS in blink of an eye
turbo-charge your SMS

Transactional One-Time Password Promotional

vfirst.com
 Best of SMS
turbo-charge your SMS

Media API Short URL Chatbot

send files, audio, images, send trackable short URL replace old-age forms with
PDFs, in SMS for your CTAs conversational bots

99.99% Uptime Fallback Reliable

with stringent SLAs and Ensure 100% delivery for ISO certificates & strong
high TAT critical messages encryptions

vfirst.com
WhatsApp API
ValueFirst is official solution
partner of Facebook to deploy
WhatsApp based solutions.

2 Billion
people use WhatsApp every
month

65 Billion
messages are sent on WhatsApp
every single day

vfirst.com
Redefine Customer Experience

Customer Support
for complex questions, help your
customer with two-way messaging
and instant response.

Real-Time Notifications
handhold your customer with text.
images, PDF and other rich media
directly on WhatsApp.

vfirst.com
 WhatsApp – the game changer
be available 24*7

Rich Media Buttons Integration

send files, audio, images, optimize CTA’s & replies integrate in CRM or use
PDFs etc. with buttons ValueFirst portals

2-way Message 1-way Message Chatbot + Agent

support users 24*7 with send use-case agnostic integrate chatbot and
query resolution notification in bulk agent takeover

vfirst.com
Conversational AI

Conversational
Marketing

Conversational
Contact Center

Conversational
Commerce
vfirst.com
 Conversational Commerce
the best of physical and online shopping

Physical Store Digital Store

-Product Demonstration
-Ability to Customize
-Ability to Bargain
-Advice & Clarifications
Conversational Commerce
-Convenience of Shopping
anytime, anywhere
-Access to many options
- Discounts & Offers
Conversational Commerce is an exciting
new model of buying that sits at the sweet
spot between offline and online retail,
offering consumers the best of both worlds
without the corresponding friction that can
be found in either environment.

vfirst.com
 Conversational Contact Center
never let your customer hanging

Let your customers start interacting with a bot to begin

with. ML-trained chatbot helps in answering 80% of the
queries. Automatic transfer for rest 20% unresolved
queries to live agent without disrupting the chat flow.

Every new conversation will help chatbot learn and

automate the agent’s work.

Omni-Channel Platform

SentimentalAnalysis (keyword tag cloud)

Agent Cost Optimization

vfirst.com
 From Clicks to Conversations

Buy or Track your

Orders (eCommerce, Learn or teach new
Grocery, Food) Order a Cab educational courses

1 3 5

22 4

Book a flight or hotel Donate or fund

organizations you care
for

vfirst.com
 Conversational Marketing
convert passive visitors into interested ones

BFSI Automobile Healthcare Foodtech Ecommerce

Search
Search,
restaurants,
Advice An interactive Provide all kind compare, order,
customize
consumers on host for booking of health support track and
recipes, order
Personal test drives, including replace with a
and track food,
Finance, prevent processing loan prescription pills, minimal human
payment and
and detect fraud, applications for medication interference
feedback, 24*7
improve vehicle advice, test support,
customer service purchase, results and contactless
and much more service etc. appointments delivery

vfirst.com
Email Automation
Octane is India’s leading email platform for transactional
emails and marketing campaigns. Easy to use, an on-
demand cloud platform for planning and executing your
campaigns.

Scalable platform handling Solutions across

1 Billion e-mails monthly varied protocols

Dynamic content Assistance to

rendering optimise design

vfirst.com
 Email Automation
Combine data, analytics, and workflows together

The next step for Identify your customers

improving and improvising and build their digital
business tactics is AI and personas
automation

Use multichannel
strategies to maximize
reach & engagement Have personalized
interactions at the
preferred time of your
customer

vfirst.com
 Key Statistics
contemporary communication ideas

50 Billion 99.99% ~400

Interactions powered Uptime on our offerings free-spirited employees
during 2020-21 across 2020-21 across the globe

900+ ISO ☺ 10,000+

Operator partnerships ISO 9001 and ISO 27001 TPS per second
across 170 countries certified bandwidth available

vfirst.com
Let’s Talk?
Renissa.alifa@vfirst.com

+62 856 9472 2464

PT. VFirst Komunikasi Indonesia

Sahid Sudirman Centre, 23 floor
Jl. Jend. Sudirman, Jakarta 10220

com