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MAPEH (Health)
Quarter 1 – Module 6:
Consumer Health:
Government Firms
MAPEH (Health) – Grade 10
Alternative Delivery Mode
Quarter 1 – Module 6: Consumer Health: Government Firms
First Edition, 2020

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Published by the Department of Education

OIC-Schools Division Superintendent: Carleen S. Sedilla CESE
OIC-Assistant Schools Division Superintendent: Brian E. Ilan EdD

Development Team of the Module

Writers: Jayson E. Rufino, MA and Krisha Gem Tañare-Malate

Editor: Myrna T. Parakikay
Reviewers: Estrella M. Silvano and Aristeo S. Rodanilla
Layout Artist: Jobelle M. Partido
Management Team: Angelita S. Jalimao
Chief, Curriculum Implementation Division

Neil Vincent C. Sandoval

Education Program Supervisor, LRMS

Myrna T. Parakikay
Education Program Supervisor, MAPEH

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Support of the City Government of Makati (Local School Board)

Department of Education – Schools Division Office of Makati City

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City of Makati, Metropolitan Manila, Philippines 1212
Telefax: (632) 8882-5861 / 8882-5862
E-mail Address: makati.city@deped.gov.ph

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 What I Need to Know

This module was written and designed to make learning easier especially as we are in
the New Normal situation. As an educational tool, this module about the Consumer
Health: Government Firms challenges you as a learner, to become creative,
resourceful and independent. The scope of the module provides a variety of activities
that will stimulate independent and self-guided learning experience. Lessons in this
module are arranged to follow the standard sequence of the course to ensure effective
learning continuity, make the experience more meaningful, effective and relevant to
life situations.

This module includes lessons and activities on:

• Consumer protection regulatory agencies
• Government firms that you can approach to report
• How to File a Complaint on DTI
• Application on Complaint form from DTI ( Department of Trade and Industry)
• Application on Cosmetic labelling requirements for rubbing alcohol and
sanitizer from FDA (Food and Drug Administration)

After going through this module, the learners are expected to:

1. identify government firms and agencies that helps protect the consumer
regarding rights and remedies;
2. know how and where to file a complaint; and
3. be educated consumers who is aware of his rights and responsibilities to make
wise selection of information, products, and services.

What I Know

Let us check how well you know about National and International Government
Agencies and Private organizations that implement programs for consumer
protection. Fill in the missing words to complete the acronym. Write your
answer on the space provided.

1. (BPS) - Bureau of ______________________ Standards

2. (DTI) - Department of _________________ and Industry
3. (DOH)- Department of __________________
4. (NMIS)- National Meat __________________ Service
5. (FDA) - Food and ______________________ Administration
6. (PNS) - ________________________________ National Standards
7. (NGOs) - ________________________________ Organizations
8. (NTC) National - ________________________ Commission
9. (BSP) - ________________________________ Sentral ng Pilipinas
10. (PRC) - ________________________________ Regulation Commission
11. (ERC) Energy Regulatory -_______________
12. (NACA) _________________________________ Association of Consumer
Advocates
13.(SEC) Securities and ____________________ Commission
14. (ACCP) ASEAN Committee on____________ Protection
15. (FTC) Federal __________________________ Commission

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 Lesson
Consumer Health:
1 Government Firms
A consumer complaint is "an expression of dissatisfaction on a consumer's
behalf to a responsible party. Did you know that there are government regulatory
agencies that exist just to protect you from dangerous products and services? These
agencies are responsible for informing and protecting consumers and monitoring
businesses for poorly designed products and services. In this lesson, you will learn
about the government agencies that protect consumers.

Consumer protection regulatory agencies fight to ensure that individuals are treated
fairly, receive the necessary information to make informed decisions, are protected
against product hazards, and have the ability to use legal recourse if needed. Certain
types of products attract more regulation due to their higher risk of consumer injury
or death, such as food, drugs, children's products, and automobiles. Let's look at
exactly how the different regulatory agencies accomplish this task of protecting
consumers.

What’s In

Match column A with the correct answer in column B. Write the letter of the correct
answer before each number.

COLUMN A
COLUMN B
_______1. Claims to power that can be used to a. Goods
protect oneself when purchasing goods or
services. b. Sellers
_______2. Those who buy or use goods or
services for their own use, rather than for c. Redress
resale.
d. Consumers
_______3. Money or other benefits that a
consumer receives as fair compensation for a
e. Consumer Rights
company’s mistake.
_______4. Want to sell goods or perform f. Consummate
services so they can make a profit.
_______5. Items that are produced and sold for
use and purchase by people.

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 Take a look of the pictures and answer
What’s New the question at the next page. Write
your answer on the space provided.

Picture A Picture B

Which do you prefer when buying a product or services? Is it Picture A or B? Why?

_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________

Nowadays, popularity of online shopping has been rising rapidly amongst consumers
and it is becoming part of lifestyle. The usage of the internet as a communication and
transaction medium in customer markets is increasing fast. Following the
globalization for last few decades, every industry had to shift to the new changes or
new technologies to compete with each other. Consumers are adopting the changes
quite well. On the other hand, traditional shopping is still powerful, there are people
who do not like to do online shopping. They prefer to go to the store by their self and
see the actual goods and feel and try them. As a consumer, always remember that we
need to be educated, responsible and wise for the selection of information, products
and services so that we can avoid being mistreated.

What Is It

Consumer protection laws are a form of government regulation which protects the
interests of consumers. Here are some government firms that we can approach to
report:
1. Department of Health (DOH)
responsible for ensuring access to basic public health services by all Filipinos
through the provision of quality health care and the regulation of all health
services and products.
✓ prioritize food inspection activities according to consumer risk, facilitate the
provision of training and develop operating guidelines with adequate support
from the government (BFAD).
✓ identify the need for, and most appropriate approach to, foodborne and
water-borne disease surveillance and provide necessary resources (National
2. FoodEpidemiology Center and National
and Drug Administration Center
Philippines (FDA)for Disease Prevention and
Control).
is a health regulatory agency under the Department of Health
✓ responsible for licensing, monitoring, and regulation of cosmetics, drugs,
foods, household hazardous products, medical devices and electromagnetic
radiation emitting devices, pesticides, tobacco and related products, and
vaccines for safety, efficacy, and quality in the Republic of the Philippines.

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 3. National food Authority (NFA)

Promotes the growth and development of grains industry. The Authority ensures
the food security and the stability of supply and price of grains, fruits, vegetables,
fish, and processed food products in Philippines. National Food Authority
regulates the rice and corn retail trade and distributes government low-priced
rice.

✓ labeling and packaging

✓ advertising and sales promotion
✓ liability for products and services
✓ service and repair shops

How to File a Complaint on DTI?

1. Send your concerns on warranties, No Return, No Exchange (NRNE) and

other mediatable related concerns through national or provincial offices
and via email (consumercare@dti.gov.ph).
2. Download and fill out the Complaint Form or prepare a complaint letter
with the following details:

• Complete name, address, email and contact number of

complainant and respondent
• Narration of facts
• Demand
• Scanned and attached proof of transaction and any government-
issued ID of the complainant
Concerns on telecommunications, banking and finance, insurance, mutual funds,
electricity, fishery products, livestock, agriculture, coconut- and sugar-based
products, forest-based products, liquefied petroleum gas, and food in restaurants,
eateries, or ambulant shops, may be coursed through the following respective
agencies listed below.

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 What’s More

Match each real-world scenario with the agency listed below that would best help a
person in the given situations. Write the complete word of the chosen agency at the
second column of the table.

Scenario Agency
1. You've bought a new mobile phone a week ago, but
after a few days of purchase, it has stopped working.
You have informed the company representative
already about the problem, but still, there was no
action given.

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 2. Your internet service provider is under delivering the
agreed speed that your paid plan is enrolled in.

3. You bought a fake medicine from a reputable

drugstore.
4. You were not admitted to a hospital because you did
not pay the deposit amount they were demanding.
5. You bought an NFA rice at a higher price.

What I Have learned

• I have learned that Consumer protection provides information for the ignorant
customers regarding rights and remedies. Knowing these will help me to be aware
so that I can know the various redressal agencies where I can approach to protect
my interests.

• I can also identify some government firms with their areas of concern that protects
us consumer like DTI (Department of Trade and Industry) where I can send my
complaint through national or provincial offices or email provided the details they
needed.

• I have understood that in our current generation, being educated consumer will
help me to be aware of my rights and responsibilities to make wise selection of
information, products, and services.

What I Can Do

Read and understand the scenario below and write the necessary information to fill the
complaint form from DTI (Department of Trade and Industry). Help Samantha to answer
the complaint form from DTI.

Scenario: Samantha T. De Guzman were unhappy with the television cabinet that
she bought at 5 Street Store, Makati on 15 August 2020 and seeking for a
replacement. The cabinet doors do not open and shut properly and the stain on the
cabinet is uneven, with one half darker than the other. The cabinet was delivered on
30 August 2020 and she noticed this problem as soon as she unpacked it from the
box. The cabinet is not of acceptable quality and does not match the sample cabinet
she was shown in the store. She wants to have this problem fixed quickly but the
store refuses to replace the television cabinet.

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 7. PROOFS/EVIDENCES (ATTACHED):
__________________________________________

8. RELIEF: COMPLAINANT/S PRAY FOR THE FOLLOWING:

( ) REFUND
( ) REPLACEMENT
( ) OTHERS:
____________________________________
____________________________________

IN WITNESS WHEREOF, I HAVE HERUNTO SET MY HAND THIS ____________

DAY OF ___________________, 200___, IN ________________________________________.
________________
COMPLAINANT

Assessment
Directions: Read and analyze the following questions carefully.
Encircle the letter of your chosen answer.
1. What government agency is responsible for ensuring access of basic public health
services by all Filipino?
a. Department of Health c. Department of Agriculture
b. Department of Education d. Department of Food

2. What government agency is a prime mover of consumer welfare?

a. Department of Health c. Department of Agriculture
b. Department of Education d. Department of Trade and Industry

3. What government agency promotes the growth and development of grains industry?
a. Bureau of Plant and Industry c. Department of Agriculture
b. National Food Authority d. Food regulatory Administration

4. Which of the following in NOT the responsibility of Food and Drug Administration?
a. Licensing of foods c. Monitoring of Medical Devices
b. Regulation of cosmetics d. Labeling & packaging of products

5. Which of the following is the responsibility of Department of Trade and Industry?

a. Licensing of foods c. Monitoring of Medical Devices
b. Regulation of cosmetics d. Labeling & packaging of products

6. Which of the following agency is responsible for electricity problems?

a. Energy Regulatory Commission c. Energy Power Commission
b. Home of Energy d. Energy consumption company

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7. Which of the following agency is responsible for complaint on foods in restaurants?
a. Food and Drug Administration c. National Food Authority
b. Local Government Units d. Food and Beverage Units
8. What government agency is responsible for fruits and vegetables?
a. Department of Health c. Department of Agriculture
b. Bureau of Plant and Industry d. Department of Food
9. What government agency is responsible for regulation of all health services and
products?
a. Department of Health c. Department of Agriculture
b. Department of Education d. Department of Food
10. What government agency is a responsible for consumer products and service
warranties?
a. Department of Health c. Department of Agriculture
b. Department of Products d. Department of Trade and Industry
11. What government agency is responsible for regulation of all health services and
products?
a. Department of Health c. Department of Agriculture
b. Department of Education d. Department of Food
12. What government agency is responsible for processed and unprocessed meat and
dressed chicken?
a. Department of Health c. Department of Agriculture
b. National Food Authority d. National Meat Inspection Service
13. Which of the following BEST describe the consumer protection?
a. Anyone who used goods and services generated within the economy.
b. Protection for weak consumer who are unable to take care of themselves.
c. It is only for those consumers who are rich to buy the goods and services.
d. Design to ensure fair competition and the free flow of truthful information in
the marketplace.
14. What is the importance of consumer protection?
a. A legal or moral entitlement
b. Consists of laws and organizations design to ensure my rights.
c. Promotes interests of consumer under the principle of economic efficiency.
d. Provides Consumer Rights to prevent consumers from fraud or specified unfair
practices.
15. Which of the following Republic Act is also known as the Consumer Act of the
Philippines?
a. Republic Act No. 7394 c. Republic Act No. 7610
b. Republic Act No. 9262 d. Republic Act No. 9003

Additional Activities

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Procedure:
1. Grab a rubbing alcohol or sanitizer that is available
2. Check the labels and answer the following:
A. Product name and function: ____________________________________________
B. Manufacturer’s batch number: ___________________________________________
C. Manufacturing or expiry date or best before date:
_____________________________
D. Country of manufacture: ______________________________________________
E. Net content: ______________________________________________________
F. Special precautions: _________________________________________________
G. Full ingredients listing: _______________________________________________
H. Name and address of the company: _______________________________________

REMEMBER:

• There are products that might yield side effects for some people whenever
used or consumed; the label serves as a place where these product warnings
can be found.
• Labels allow us to get to know the contents and ingredients of the products
we are using or consuming. So, for food products, it is essential to check out
this area of the packaging especially for consumers who have health issues.

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 Answer Key

5. National Food Authority

4. Department of Health
15. A 3. Food and Administration 15. Trade
14. D Commission 14. Consumer
13. D Telecommunications 13. Exchange
12. D 2. National 12. National
11. A Industry 11. Commissions
10. D 1. Department of Trade and 10. Professional
9. A 9. Bangko
8. B What’s More 8. Telecommunication
7. B 7. Non-government
6. A 6. Philippine
5. D A 5. 5. Drugs
4. D B 4. 4. Inspection
3. B C 3. 3. Health
2. D D 2. 2. Trade
1. A E 1. 1. Philippine

Assessment What’s In What I Know

References
• https://www.slideshare.net/deartaskie/consumers-welfare-and-protection
• https://www.asean.org/wpcontent/uploads/images/2015/february/Consu
mer_protections_information/PHILIPPINES%20FINAL%20REPORT%20-
%20rev%2024Jun14.pdf
• https://www.dti.gov.ph/konsyumer/consumer-education/
• https://www.consumersinternational.org/members/members/the-
department-of-trade-and-industry-dti/
• https://www.fda.gov.ph/
• https://www.consumer.ftc.gov/Admongo/teachers.html
• https://study.com/academy/lesson/government-regulation-agencies-for-
consumer-protection.html
• https://www.doh.gov.ph/sites/default/files/publications/Vol3Issue4Nove
mber2008.pdf
• https://www.dti.gov.ph/konsyumer/complaints/?gclid=Cj0KCQjw3ZX4BR
DmARIsAFYh7ZKiBuh2ym6TU3t-
8MWR5v1ABnf9r0EK4DKwUGQlCUwGrEF4bTgHGrsaAkiGEALw_wcB\

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