Lara Mariah S.

Daling July 09, 2022

LEARNING INSIGHTS ON COMMON COMPETENCIES OF

TOURISM PROMOTIONS SERVICES NCII
Common competencies refer to the required knowledge, skills, and attitude for an individual
working in a particular industry. As cited in the Training Regulations Framework per TESDA
Board Resolution No. 2014-04, these refer to the units of competency required of workers in a
particular sector. These are sector-specific but not as specialized or highly technical in nature as
the core competencies.
These common competencies are as follows together with my learning insights on each
competency:
1. Develop and update industry knowledge
This unit of competency deals with the knowledge, skills required to access, increase and
update industry knowledge. It includes seeking information on the industry and update
industry knowledge.

The tourism and hospitality industry is comprised of different sectors which includes the
following:
a) accommodation – providing rooms for accommodation of tourists on a temporary
basis which includes hotels, beach resorts, mountain resorts, apartelle, condotel,
motel, tourist inn, pension house camping site, retreat houses cruise ship, bed and
breakfast or also known as hosting. Lodging establishments varies based on
category, target market, facilities, amenities, services, locations, size, standard,
ownership, and price;
b) amusement park and recreation center – associated with adventure rides,
recreational facilities and various attractions. It offers the following facilities to
tourists but not limited to accommodation facility, restaurant, rides, movie house,
theater for musical plays, games, souvenir shop;
c) food and beverage – it plays a vital role in the industry as food and beverages are
one of the basic needs of tourists. Fine dining restaurant, buffet restaurant, casual
restaurant, fastfood restaurant, cafeteria, coffee shop, canteen, food court, food
kiosk, food delivery, and takeout counter are some types of establishments under
food and beverage sector;
d) attractions – associated with the sightseeing activities that gives soothing to the eyes
which includes flora and fauna, museum, heritage sites, art gallery, and unique
structure. Attraction involves different variations such as natural resources and
heritage sites;
e) Meetings, Incentives, Conferences, Exhibitions (MICE) – a sector in tourism and
hospitality industry that promotes meetings, convention facilities, and services
where a close coordination with the food and services sector, accommodation
sector, transportation and other support services especially on a bigger event.
Meeting, incentive travel, convention, conference, forum, team building, exhibition
or expo, symposium, and product launching are the activities associated to MICE;
f) travel and tour – considered as the middle man of the industry as it involves
promoting accommodations and other sectors to the target market. Travel agency,
tour operator, travel agent, tour coordinator, and tour guide are involved in
introducing destinations, facilities and services to prospective tourists. Linkages
and connections to airline, accommodation and other sectors are indispensable for
travel agency;
 g) transportation – involves movement of people and products from one place to
another location ensuring comfort and safety. Air transportation (commercial
airplanes, helicopters, private plane, blimp) using airports (international, national,
regional, provincial, community), sea transportation (bulk carrier, container ship,
cruise ship, multi-purpose ship, ocean liner, refrigerated ship, RORO, tankers,
barge, ferries), land transportation (self-directed travel, using animals, off-road,
road transport, rail system, cable car system, underground transport) are the
different mode of transportation used in ensuring safety of arrival of goods and
people to a destination;
h) tourism support services – which includes education, government, community,
military, and suppliers.
Each sector plays a vital role in the industry as the major contributor to the economic
development of a country.
2. Observe workplace hygiene procedures
This unit of competency deals with the knowledge, skills and attitudes in observing
workplace hygiene procedures. It includes following hygiene procedures and identifying
and preventing hygiene risks.

Proper grooming and personal hygiene define who you are, increases confidence, promotes
professional image, and nurture’s self-respect.

3. Perform computer operations

This unit covers the knowledge, skills and attitudes and values needed to perform computer
operations which includes inputting, accessing, producing and transferring data using the
appropriate hardware and software.

With the advent of technology, business in the tourism and hospitality industry have also
adapted to technological change. Thus, performing computer operations plays a vital role
when working in the same industry given that the businesses uses different software
depending on the industry sector in dealing with guests.

4. Perform workplace and safety practices

This unit of competency deals with the knowledge, skills and attitudes in following health,
safety and security practices. It includes dealing with emergency situations and maintaining
safe personal presentation standards.

Every workplace observes different healthy and safety practices to ensure both employees
and guest’s safety. However, for unprecedented circumstances, it is important to report
right away anything unusual situations noticed in the workplace, remain calm, do not panic,
and call for help from the proper authorities.

5. Provide effective customer service

This unit of competency deals with the knowledge, skills and attitudes in providing
effective customer service. It includes greeting customer, identifying customer needs,
delivering service to customer, handling queries through telephone, fax machine, internet
and email and handling complaints, evaluation and recommendation.

Effective hospitality employees must possess ethical behavior (punctuality, honesty, good
attitude, confidentiality), personal presentation and grooming (personal hygiene,
appearance, good attitude), good interpersonal skills (verbal, nonverbal, written
communication), and develop organizational skills (time management, attention to detail,
consistency, follow all policies).