Professional Documents
Culture Documents
BSTM
TM 104
MR. LIM
1. Definition of Marketing?
- marketing refers to the activities, strategies, and processes used to promote and sell
tourism products and services to target customers. It involves understanding the needs, desires,
and preferences of consumers and developing effective strategies to attract and satisfy them.
2. What are the factors Affecting Tourism and Hospitality Marketing.?
1. Economic Factors
2. Socio-Cultural Factors
3. Technological Advances
4. Environmental Factors
5. Political and Legal Factors
6. Competitive Landscape
7. Seasonality and Destination Characteristics
8. Infrastructure and Accessibility
9. Demographic Factors
3. Composition of Tourist Destination?
1. Attractions: Tourist destinations often feature a range of attractions that draw visitors.
These can include natural sites (such as beaches, mountains, national parks), cultural and
historical landmarks (monuments, museums, heritage sites), theme parks, entertainment
venues, and unique local experiences.
7. Local Communities: The local community plays an essential role in shaping the
destination's character. Interaction with locals, their customs, traditions, and hospitality
contribute to the overall tourist experience. Local businesses, artisans, and markets also
offer unique products and souvenirs.
8. Safety and Security: Ensuring the safety and security of tourists is crucial. Destination
management organizations and local authorities work to maintain a safe environment
through measures such as surveillance, emergency services, and effective law enforcement.
10. Marketing and Promotion: Effective marketing and promotion are vital for attracting
visitors to a destination. This includes destination branding, advertising campaigns, digital
marketing, participation in trade shows, and collaboration with travel agents and online
platforms.
4. Why marketing is very important in Tourism and Hospitality Industry? Please explain your
answer.
- Marketing is vital in the tourism and hospitality industry as it drives customer
engagement, demand generation, revenue generation, and competitive advantage. It enables
businesses to adapt to market trends, build strong brands, and contribute to the overall economic
impact of the industry. Effective marketing strategies are essential for businesses to thrive in a
highly competitive and ever-changing marketplace.