2.

Sr# Rating Review

2 1 After the update the app doesn't open anymore and I got error message that no internet conn
3 1‫أسوأ من سيئة‬
4 1 The application is rubbish. I ordered many times to find that my ordered was cancelled after a
6 1 The worst app for food delivery in Qatar when it comes to customer disputes with shops over
7 1 Customer Service won't help. I've had a lot of experience with app customer service, but talab
8 1 I had the worst experience ever I am never using it again
9 1 Very bad service very bad 😠😡😡
10 1 ‫كباتن طلبات‬
11 1 ‫الهاملة‬
12 1 Worst customer service, stopped using it a year ago, weird thing is most of the people i know
، ‫المضافه حديثا شيء فمنتهي السرقه والغلو‬
13 ‫السيرفس‬1 ‫فلوس خدمة‬
14 1 Some drivers drive recklessly and the food comes all messy not eatable. After even paying for
16 1 This app is very bad
17 2 6 ki moonu sm i o 9 90000 uin^0000.00 .o.o. ....{{ OK. I o okk m /m
18 1 W www www qWwwwww weSWaw see wsz 2122169(AA AmW saw see am
19 1 Very bad experience Shoghl nasb bs 😇
21 1 Absolutely awful experience, do not expect any sort of customer service!!!!!
22 1 Nothing to say, Wrong orders, Zero customer service, Rude delivery boys, Damaged packaging
23 1 I believe that the company spending too much on marketing and they focus always in that bu
24 1 Very poring app
‫ال‬. The worst app ever and the 25 worst customer1 service.
26 1 Worst experience , order came upside-down after more than an hour , then you have to orde
27 1‫ي سئ للغاية‬
29 1 Received my order missing a burger, so after filing a complaint to deliver missing item, they sa
30 2 The idea of this app is to deliver but 70% of the time their riders are unreliable, rude and unab
35 1 Waste of money.. Waste of time.
36 1 Very Bad Service
37 1 Everytime i have a problem with talabat! Today i ordered noodles, It mentioned only with tofu
‫ او احترام للعميل تم اخباري عند االش‬38
‫مصداقية بهذا التطبيق‬
1 ‫ال يوجد‬
40 1 For example: you go to the restuarant and the price of the plate is 10Dhs, open the same rest
41 1 Very high charges
42 1 Worst app among other food apps .. so dumb
44 1 Talabat drivers are lost. Most of the times they are late to deliver the foods.
46 1 It is very baad
47 1 Rude rider
48 1 Talabat used to be good. Now there are many mistakes and their compensation method is jus
49 1 Worst application ever, poor customer service and full of bugs and error!
50 1‫طلبي للمطعم‬
51 1 Worst customer service in bahrain period, even sharaf dg is better at customer service. Use N
53 1 Worst service ever, orders get cancelled after an hour of checking out, and I'm Hungary. For th
54 1 It says that it doesn't deliver to my location
55 1 This service is becoming worse every day.
 56 1 Update: Pick up option don't work
58 1 Bad system why I need a code if I have an Google Account? My phone number is not working
59 1 I wouldn't even give a star if possible after more than 2 hours waiting my order they cancel it
60 1 worst application and service ever!!
61 1 ‫على االوردر‬
62 ‫مظبوط‬
1 ‫ات مش‬
63 1 Worst application you can ever use
66 1 This app is not recommended anymore... 3 hours passed and the delivery didn't show up... I'v
68 1 ‫بيساعدوا بدا‬
69 1 Worst service ever all the orders takes longer than expected food is called, drivers rude, and w
73 1 The new update crashes constantly. It's quite literally unusable.
74 1 Worst delivery service and dishonest customer service
75 1 Having a very bad experience more than one time, especially since they started to charge mor
76 1 Virtually no customer service
77 1 I had to Uninstall the app after a nerve wrecking experience with horrible delivery service, firs
78 1 My order got cancelled for 3 times, can you imagine waiting for that food for long time only to
79 1 ‫هم مرى ثانيه‬
81 1 Worst customer service in egypt ‫اـسوا خدمـهـ عمالء فـــىمصـر‬
82 1 ‫مية و نصابين‬
83 1 Worst experience ever ever time order is late and takes 3 hour's / food is cold every time and
84 1 ‫يرد على احد‬
86 1 Bad experience ordering from Ansar gallery... the price was different in talabat is a price and i
87 1 They take subscriptions for Tpro and they charge you for delivery aswell
88 1 The service became very ugly, it gets worse by the day delivery guys are literally doing multipl
89 1 Bad
90 1 So bad
91 1 Rubbish help line center I am crying for my refund of 1250 dirhams they deduct the payment
92 ‫عنه‬
1 ‫همش فكرة‬
93 2 This is one of the worst apps ever and their customer service is even worse, first time they ma
94 2 The is not working now on My mobile phone can you help me
‫تراجع باالداء الطلبات بتوصل متاخرة واذا ك‬
95 ‫االخيرة صار في‬
1 ‫!! الفترة‬
96 2 What started as a very good service, has now become a very unreliable service. Drivers/riders
98 1‫ابلكيشن شكرا‬
99 2 After last update, the app refused to open and keep saying " talabat has stopped " then close
100 1 Not good service.how many times we ordered always cancelled

Positive 19 19%
Neutral 4 4%
Negative 77 77%

100 100%
message that no internet connection and other times we don't deliver here although I have order many times same location, I have no ide

ordered was cancelled after an hour. You cannot talk to anyone and the live chat only works when there is an order. Rubbish. When my o
mer disputes with shops over poor quality goods. Not recommended at all.
pp customer service, but talabat's is one of the worst. Can't help you even if your complain is valid. You will just get polite chat of saying, i

g is most of the people i know have troubles with it too

eatable. After even paying for the service, the driver has inappropriate behaviour. Talabat resolves the issue without talking to me or refu

saw see am

r service!!!!!
very boys, Damaged packaging, Very bad experience
d they focus always in that but the forget about the customer service,they don't speak English, definitely not professional. I will never ever

hour , then you have to order another one and wait for another hour , no thanks .

o deliver missing item, they said its not possible and i have to place a new order again, so i paid double delivery charges and fees and also
are unreliable, rude and unable to follow instructions. Most of the time they are clueless. I know some people would be against this beca

es, It mentioned only with tofu. So i wrote : plz only with vegetables. I received the order the noodles was with Egg!!! And it didnt mention

is 10Dhs, open the same restuarant in talabat and the price is 20Dhs with 50% offer so it becomes 10Dhs ... what an app!! ..there is no an

er the foods.

ir compensation method is just a rip off. A restaurant forgot to send an item for 30 AED. Talabat gives me 30 AED credit to be used within

er at customer service. Use Notlob instead. This company is very anti consumer
ng out, and I'm Hungary. For the love of god, hire a decent software architect and redesign the whole system, including the network-level
phone number is not working and couldn't order because of that really so bad
aiting my order they cancel it there is no proper customer service and there is no phone you can reach them there is no option in the app

e delivery didn't show up... I've contacted around 6 agent and same story "we apologize and new SPECIAL Rider will contact you soon" and

od is called, drivers rude, and when you complain they dont take any actions

nce they started to charge more than 3 dhs for ( higher deliver experience !!!!) Missed meals, missed drinks, and at the end they give a vou

h horrible delivery service, first my order took 1 hour then it got canceled because of traffic, so I reordered again to wait another 50 minut
that food for long time only to get cancelled?

s / food is cold every time and the chat service is trash 0 help

erent in talabat is a price and in the shop is another price ... costumer service was helpless and he said this is not our false ... so who is the

guys are literally doing multiple jobs and playing games with the customer service and the service is both clueless and helpless and turning

ms they deduct the payment while their is no stock available and then refund to talabat wallet while you have paid through credit card an

even worse, first time they make me wait for 2 hours for the food to be delivered and the second time they dedicate the amount from my

reliable service. Drivers/riders are badly trained in the use of their GPS systems. Clear managment neglect to the quality of the service the

abat has stopped " then close the app, dear technical team plz check
es same location, I have no idea if that is permanent so I uninstall the app after using it for around 5 years or that will be fixed!!!

an order. Rubbish. When my orders were cancelled i couldn't even talk to anyone about it. Avoid using this app and this service as much as

just get polite chat of saying, it's not our problem.

without talking to me or refunding. What kind of service is this?!

t professional. I will never ever order from Talabat....

ery charges and fees and also had to reach min order amount again. Customer service are very polite, however, behind the scene they jus
ple would be against this because I might look like taking prejudice against 'drivers' but trust me this isn't what it's about. This company sh

ith Egg!!! And it didnt mention that the noodles had egg!!! And when i sent talabat they told me your order was correct!!! How come corr

what an app!! ..there is no any rules in talabat to control restuarant pricing

AED credit to be used within a week! My money should be back to my credit card and not your app. Secondly why on earth do I have a tim

m, including the network-level architecture, and if you're doing distributed transactions, you really suck!
 there is no option in the app to delete the account and they won't tell you how

der will contact you soon" and there is no supervisor only after 60 minutes!!!.... 0 STARS

and at the end they give a voucher, much less than the real value of missed items!!!

gain to wait another 50 minutes for my order to reach me. And I didn't even get compensation coupon for all that delay. Really had to Uni

not our false ... so who is the mistaker ... yes it is me because I ordered through talabat and I choosed Ansar gallery

eless and helpless and turning into robots. I am not sure if each order I will be sending an Email. But they're digging their own grave.

ve paid through credit card and you are paying interest on it and then they give you 365 days other wise your own cash will expire . Today

dedicate the amount from my bank account and my order didn't go through and when I contact them they said that they will refund and I

o the quality of the service they are trying to provide

that will be fixed!!!

pp and this service as much as you can. Careem is much better alternative.

ver, behind the scene they just want to close the chat without resolving issue, this is the second time this happed to me and i said to myse
at it's about. This company should take responsibility on hiring the proper ones since people are paying for this service. I've made an orde

was correct!!! How come correct and i didnt ask the food with egg!!! Or bcoz they received the money so they dont care about the custom

ly why on earth do I have a time limit to use the money? Anything i get from talabat has a time limit. This sucks..won't use again.
ll that delay. Really had to Uninstall for my nerves health.

digging their own grave.

ur own cash will expire . Today I have been mentally disturbed by talabat may God punish you guys .

aid that they will refund and I have to order AGAIN. They keep on making the same mistakes without any improvements.
pped to me and i said to myself i must not be quiet and here i am wasting my energy with useless staff.
his service. I've made an order and it was captured sometime around 8:20ish and I got my order 10:34pm

ey dont care about the customer!!!! Anyway you deserve less than * and will never deal with you again!

cks..won't use again.

 4.4

Sr# Rating Review

4 1 Such a bad app. Wait for prices rise and cancel your order. It is fake app. Very bad experience
5 1 you charged us 5 dhs although my order is above 120dhs. Then you separate the water bottle
7 1 not continuing in placing the order..
9 1 My house is hardly 1 km but every thing is showing not deliverable to your area
12 1‫تعاملت معاها‬
16 2 it is not mentioning about the warranty
18 1 It will be good if we could pay with debit or credit card as opposed to the limitation to mobile
19 1 worst service for credit card use
20 1 First time it hung up
22 1 Pathetic services... I placed order yesterday still didn't receive... wasted my money by making
25 1 Worst customer service
26 1 Two times now order canceled, they tell out of stock, if there is out of stock why the items sho
27 2 Always failed in online payment, the courier never readily equipped with change for COD. Jus
29 1 Very bad service from Carrefour Online, my shipment they delivered to some other place and
33 1 ‫ابلكشن زفت‬
34 1 ‫ن كم االهمال‬
35 1 bad app ever seen late delivery and some items are missing donot waste your time and donot
36 1‫ى من العميل‬
37 1 By checking out, Carrefour adds at least extra DHS 80 to your grocery subtotal. Dishonest.
38 1 Never ever use Carrefour online! The worst experience by far. Unprofessional staff, no actions
40 1 VERY BAD DILEVERY EXPERIENCE
43 1 What is the point of downloading this app if only iphone users can shop online!? Ridiculously
44 1 Customer service is poor
45 1 Facing a lot of technical glitches!
46 1 It's the worst experience ever to buy from this application online. They will never been hones
47 1 Downloaded in Romania but the only locations options are in Asia, therefore could not instal
49 1 Doesn't have Uganda
50 1 fake offers and pathetic customer service
52 1 The worst application you may use A lot of technical problems, payment not smooth not secu
53 2 Too many items that are not found online and deals are not showing from the app.
59 1 ‫يجيش الكن‬
64 1 Very poor customer service they are not welling to help just they want you to puy then they d
65 1 ‫يد زي الزفت‬
66 1 Bad
67 1 Empty almost all categories. The app is useless
68 2 In store they don't want scan myclub barcode scan after payment because they tell must we s
72 1 ‍♀
It's️️ been more than 3 hours since I've been trying to place an order. You don't want to take m
🤷‍
75 1 deliver expire vegetables
78 1 Service area is too small even in Pakistan's biggest city karachi. Most places are not in there se
79 1 dear carrefour after i installed your latest update i cant check out anymore been trying to log
83 2 Missing items in my orders . Please refund.
87 1 Expensive and increased free dilivery limit.
 88 2 glitches
89 1 all orders through the application never get delivered it's so frustrating
91 1 Missing items in orders and absolutely no after sales service
94 1 This is very very very very bad and worst service
95 2 too many errors
97 1 it is terrible. in order to finish the shopping I have spend more than 20mn just for the technica

Positive 42 42%
Neutral 10 10%
Negative 48 48%

100 100%
 ake app. Very bad experience it use my earned rewards and cancel order on its own. Such a waste of time
you separate the water bottles in another shipment slot and charge another 5 dhs.

ble to your area

ed to the limitation to mobile money

wasted my money by making payment through debit card

out of stock why the items showing again in your website. Total un profissional and there is no proper customer service center also. Bette
ped with change for COD. Just a perfect combo.
ered to some other place and person and they are saying it's delivered. I was following up these people last one week I haven't get any up

ot waste your time and donot download it

ocery subtotal. Dishonest.

Unprofessional staff, no actions from the customer service and I even can't complain or return the wrong delivered items

an shop online!? Ridiculously unacceptable

e. They will never been honest by tilling the delivery date. They will till you tomorrow or after tomorrow and God only now when it will de
sia, therefore could not instal

payment not smooth not secured, customer service not helpful if you face smallest problem the solution may takes 5 days at least + custo
wing from the app.

y want you to puy then they don't bother to help you

nt because they tell must we show before pay. Then now how can we get our points by shopping.
der. You don't want to take my viza and you say there's an option for cash on delivery but there isn't. I guess you no longer need paying cu

Most places are not in there service.

ut anymore been trying to log out many times but still i cannot proceed to pay for 2 days already.
han 20mn just for the technical glitches. I dont recommend.
mer service center also. Better go Nesto, Lulu, amazon, Noon etc..

one week I haven't get any update till now. Still not they refund my money. One of the worst online e-commerce app in UAE

vered items

God only now when it will delivered. I don't advice anyone to deal with this application. Its better to buy from reliable place.

y takes 5 days at least + customer service agents are very rude! It's a horrible experience

s you no longer need paying customers ‍♀️

merce app in UAE

m reliable place.
 4.9

Sr# Rating Review

1 1 First order, came wrong. It took 5 and half hours for the item to be replaced. So "NowNow" is
3 1 Extremely slow to process orders, every single time I ordered from them it took more than an
6 1 The most ridiculous app I have used. Don't know where should I begin Delivery is never on tim
10 1 It took my details knowing my location then saying they don't operate in my location
11 1 What a coincidence...just now on giving a 4 star rating on this app after so long for 1st time...m
15 1 Randomly cancelled items from my order without any warning... Needs work before I would b
18 1 Not of much use
19 1 Worst service at all Always they cancel most of items And too much delay Many times they gi
20 1 Pathetic service, no respect of customers time, endless wait times no intention of customer se
21 1 Very bad experience. Always cancelling an item on my order without calling or asking for a rep
25 1 Don't even try out the free trial subscription. There'll be no notification about the auto-renew
31 1 தூ மானங்கெட்டவனுகளா
32 1 Strict rules which are against to customers

Positive 20 61%
Neutral 0 0%
Negative 13 39%

33 100%
 be replaced. So "NowNow" is so ironic in this context. It should be changed to "Later Later". Customer service is everything but helpful
om them it took more than an hour to get it despite predicting 20-30 minutes. Also every time at least one item was missing from my orde
begin Delivery is never on time, customer service is horrible. After claiming to deliver 60 mins and 90 mins depending on the store you ar
perate in my location
pp after so long for 1st time...my order is delayed and even after complaining still now after 1 hr 20 minutes order is not delivered from a s
. Needs work before I would bother using again. Instashop doesn't have the same issue I think - Update: it happened again twice in 1 day.

much delay Many times they give the wrong item Very disappointed Never deal with them again
es no intention of customer service to resolve the issues, only false apologies for delays , no remedies. Never install or subscribe for the pl
hout calling or asking for a replacement. Wasting my time. If it's not available, then remove it from the app.
fication about the auto-renewal and the money is deducted. Their items are out of stock most of the time so the subscription is pointless a
ce is everything but helpful
em was missing from my order, and then it takes them hours to resolve the issue, because the actual customer service you can talk to is n
depending on the store you are ordering from it will reach you in 2-3 hours. When you talk to the customer supper they will keep sending

order is not delivered from a store that is 10 minutes aways and Nonw now team calling to regret and apologise, giving a refund of deliver
appened again twice in 1 day. No notifications about cancelled items or even orders! Use instashop, now now is terrible!

r install or subscribe for the plus service

the subscription is pointless again. The concerned department doesn't bother reaching back on time either regarding the issue and at the
mer service you can talk to is not the team dealing with issues.
upper they will keep sending automated messages saying "I am sorry fir the inconvenience caused blah blah blah "they will send these me

gise, giving a refund of delivery charges...what a pathetic service.

w is terrible!

regarding the issue and at the end of the day and when they do they say a refund is not possible. In simple terms, cheat the customer of t
h blah "they will send these messages for anything you ask I feel they do not even read what you are asking. NEVER

erms, cheat the customer of their money. Deleting the app right away. Thanks but no thanks!
 3.7

Sr# Rating Review

1 1 Awful customer support. My order is 2 hours late than ETA and they close all messages withou
2 2 I should be able to cancel my order
3 1 Very disappointed from the instashop service when u place a order after confirming the order
4 1 I log in 12.22 pm in INSTASHOP mobile application, and order for fresh seafood. Then I've ord
7 1 ‫اه لمن تنادي‬
9 1 Worst food delivery app!!
11 1 your app serve only who lives in Doha you already have delivery so why you don't deliver to a
12 1 Sherla negsa
13 1 ‫دمة العمالء‬
14 1 Very bad responce and delivery is late for more than 3 hours and no one is replying to small o
‫ مقاطعة‬.. ‫تذهب الي المطبعين‬
15 ‫ اموالي ال‬..1‫شركة اماراتيه‬
19 1 The experience is awful i do not recommend at all specially Egypt call center part and escalati
21 1 Horrible App! Not professional and does not update properly on the status of your order!
22 1 ‫الوردر يجيلك‬
23 1 Terrible Experience
26 1 Horrible service..they call u after one hour bcos they did not factor in Friday prayers and still d
31 1 Because there are no codes are avialable
33 1 Very bad app I ordered some food stuff and my order was confirmed but after 10 minutes my
34 1 Worst service it's took more than 2 hrs to deliver just close building
35 1 Do not download! Everytime I order it's always late. No proper customer service to raise the i
36 1‫يستخدمه اصال‬
37 ‫بتاعي‬
1 ‫الحساب‬
38 ‫نجوم‬
1 ‫سالب‬ ‫له‬
39 2 ‫علي الشكوي‬
40 1 Worst app and customer service made an order delivery after 2 hour and incomplete should h
41 1 Worthless and time waste App I order from app nd same got confirmed in mail and after 2 da
42 1 EVERY TIME I order there's a lot of issues, missing products, delayed, not so helpful customer
43 1 They simply block accounts and never try to contact customer to clarify suspension reason.
45 1 ‫االوردر غلط‬
46 1 SUSPENDS ACCOUNT FOR NO REASON. THE CUSTOMER SERVICE GUY FAISAL TELLS ME THAT
47 1 The app have no connected with the shops, every time I tried to make an order they found th
48 1 ‫مع المشكلة‬
51 1 You are stealing customer pocket ! How The price of the item shown in the list is too much diff
52 1 Everything is expensive here on this platform compared to other online store specially grocery
54 1 Not good
57 1 Very worst appllication and worst service....shame of this app
58 1 Bad
59 1 ‫مال كبير جدا‬
60 1 worst experience. 1st and last time to use this app . wrong prices wrong products and rude st
62 1 ‫بطئ جدا‬
65 1 Orders very late (more than 1 hour and 30 mins and still not delivered) Coupon code is applie
66 1 Worst app ever they are scamers. Dont even try to download it is nothing but a scam. They re
 67 1 If you want to receive your order a few hours and A LOT of phone calls between you ,the shop
68 2 It is very unstable app, always closing

Positive 19 28%
Neutral 5 7%
Negative 44 65%

68 100%
they close all messages without solving the problem. Nasty app

der after confirming the order they are charging extra to customer which is not good
r fresh seafood. Then I've ordered 2 kinds of it,y order was accepted by the store nicely. Then they removed 1 item which is not available

so why you don't deliver to all area like shamal, thumama and wakra

d no one is replying to small order.. I tried to cancel the order and didnt go through

pt call center part and escalation matrix they really do not care about the customers at all
n the status of your order!

tor in Friday prayers and still do not tell u wen they will deliver ur order

rmed but after 10 minutes my account is suspended 😡😡😡

customer service to raise the issue. No immediate solution. I waited more than 2 hrs for my order. Nothing instant with instashop. That's f

hour and incomplete should have gone my self...

nfirmed in mail and after 2 days when I was expected delivery at the same time I got my account has been suspended. same I send mail ho
ayed, not so helpful customer service. Overall ratings from 1 to 10 is 1 And oh notto forget Delivery guys are not giving back your change a
o clarify suspension reason.

E GUY FAISAL TELLS ME THAT THERE IS NI ONE AVAILABLE AND I CAN COMPLAIN TO THE ECONOMIC DEPARTMENT IF I WANT TO. I MEAN
make an order they found the shop close or the products out of stock🥴 😑

hown in the list is too much different when you are delivering the product . When I ordered it was 126 QR . But when you deliver the chang
r online store specially grocery stuff.

s wrong products and rude staff

ivered) Coupon code is applied before the purchase and after purchase the discount is not applied on the payment. Product Prices even ch
is nothing but a scam. They refund or fund you however they want. Terrible customer service and policy.
ne calls between you ,the shop,and the application ,with ZERO customer support ,then this the app you should use 😉
 1 item which is not available and asking me to choose in the options that i dont know because i don't eat them. So meaning the 1 item is

nstant with instashop. That's for sure.

uspended. same I send mail however I dint receive any response from them.
not giving back your change always no change. I'm happy to give a tip but when they did this I am just not happy at all.

TMENT IF I WANT TO. I MEAN IF SOMEONE ORDERS FROM THE SAME BUILDING HOW CAN YOU SUSPEND THE ACCOUNT OF EACH AND EV

ut when you deliver the changed 147 QR Without changing any weights of the goods. You do not have right to do that... if there any chan

yment. Product Prices even changed after 1 hour of purchase and I have screenshot for that!! Not recommended !!! I'm very sad with suc
em. So meaning the 1 item is canceled, then i am waiting for only 1 item.. which was about to deliver at 1.05 pm.. then now it is already 2

HE ACCOUNT OF EACH AND EVERY PERSON.

to do that... if there any changes in the price you have to update in online before showing the item ... otherwise it is cheating... I hate this

nded !!! I'm very sad with such experience

5 pm.. then now it is already 2 pm but still no chance of any calls from them, so i contact them and tell the

wise it is cheating... I hate this app

 4.5

Sr# Rating Review

1 1 Too slow
2 5 Good quality and good service
3 1 What a waste of time, Bad customer service, wrong prices, shop can take any amount of mon
4 1 Very poor and decisive service. There is a huge gap between the merchant and the picker. The
5 1 You can't rely on this app. Whenever you place an order, you'll get a call before delivery that y
6 1 Higher prices than other. Search not accurate.
7 3 Good app but I hope to solve trouble between store and bank in online payment by credit car
8 1 UAE's worst delivery service. nothing less than 1star so no choice. 1. This the only app which s
9 2 We tried to add new card for payment but it is not saving the card
10 2 All prices is higher than the prices of market
11 4 Nice app, fast customer service response like chat. But prices are bit expensive
12 1 Unable to complete the payments, raised complaint 10 hr before. Issue not yet solved. Very b
13 1 KINDLY FIX YOUR MOBILE APP!!!! I CAN'T ADD MY CREDIT CARD FOR ONLINE PAYMENTS!!!! ⚠
14 1 Really disappointing attitude and worst payment service from my experience. Very hard to ge
15 5 Nice
16 5 Saya mimpi Jollibeenya Tower Amira Kota Kinabalu Pantai Jerudong Specialist Centre
17 4 Good when used with promotion
18 5 Good offers
19 1 the worst application in the entire history of online shopping , untill today now 15 days they d
20 1 Please don't want your money on this , and please More vigilant on any promotion coupons ,
21 1 Worst app and customer service Too much problem Not refund my money
22 1 very bad experience moust of the item out of stock I use to order ten times and I got a call ite
23 1 Worst app in UAE, you have to contact the shop and wast time arranging delivery, they used m

Positive 6 26%
Neutral 1 4%
Negative 16 70%

23 100%
p can take any amount of money without asking u, the execuase always that it's higher price, very bad app have a lot of issues, delivery alw
e merchant and the picker. They give you coupons that promise 50% but while final billing they do not apply the coupon and later on raisin
get a call before delivery that your items are out of stock.

n online payment by credit card ..

e. 1. This the only app which sells what they want and not what you ordered. 2. mostly ordered items are out stock or wrong prices and ca

e bit expensive
e. Issue not yet solved. Very bad experience. Issue started after todays update
D FOR ONLINE PAYMENTS!!!! ⚠️⚠️⚠️⚠️⚠️
my experience. Very hard to get in touch with some one by call. Lost my money couple of times and when contacting through help chat, the

ong Specialist Centre

ntill today now 15 days they didn't give me.my money back which they charged by mistake and gave me nothing in return today i report t
t on any promotion coupons , I'm still fighting to get refund

er ten times and I got a call items is not available

arranging delivery, they used my card for extra charge without permission
ave a lot of issues, delivery always late, shows that the shop deliverd the products but he didn't. Very bad experience
the coupon and later on raising request they say the refund will take 5-7 days. Moreover the items displayed are mostly out if stock which

ut stock or wrong prices and canceled. 3. I spent more time on answering replacements than ordering. 4. cutomer service will redirect back

ntacting through help chat, they says it has been refunded back to my account. They always comments like it may be pending from the ban

hing in return today i report to the email to the better business bureau that's how bad rlgrocer is , with the worst of the worse customers
d are mostly out if stock which remains unchanged for months in the respective store item list especially for VIVA Supermarket. It wastes t

omer service will redirect back to store instead sorting the issue back and forth. 5. payment refunds are painful 6. overall uncomfortable a

t may be pending from the bank, when i check with the bank they never knows this story. Really fed up following up.

worst of the worse customers care service and agents. they are just a pack of liars and ignorant people .
VIVA Supermarket. It wastes the consumer time.

nful 6. overall uncomfortable and bad shopping experience 7. Better off, and im returning to carrefour/ noon.
Sr# Rating Review
1 5 perfect
2 1 I had booked home cleaning service through this app for 2hours and the maid had come and d
3 5 Very nice app , i am 100 percent happy with this apk , i suggest you guys download the swan a
4 1 I couldn't sign up, when i put my email and click update nothing happens, the button isn't wor
5 1 If you are a westerner in the UAE who values a professional, on time service, then this is abso
6 4 Hello there, I always use Swan.shop, for online grocery shopping. I thank the team for resolvin

Positive 3 50%
Neutral 0 0%
Negative 3 50%

6 100%
 and the maid had come and done a horrible job and she has thrown my precious thing kept in my house into the garbage and has cleaned
you guys download the swan app and order now special all barsha branch pickers are very good and they knows the every iteams knowlad
happens, the button isn't working no previous button to go back just gets stuck there I tried few times the same issue
time service, then this is absolutely NOT the app for you. I order a cleaner who never showed up and when I raised it with the customer su
g. I thank the team for resolving my issues promptly. They're very dependable. Keep up the great work.
o the garbage and has cleanedonlythe kitchen and has not cleaned rest of the house and she has messed up my living roomand had to cal
ows the every iteams knowladge , thanks for make smile on my face @swan 😍❣️

raised it with the customer support, they told me its fine and they will be there in 25 minutes, which was 1hr 45mins late. They didnt eve
p my living roomand had to call anothercleaningservice to clear themess..I will not order anything through this app hereafter..Highly disapp

hr 45mins late. They didnt even seem to realise how unprofessional this was. Says it all. Would give 0 stars if I could
is app hereafter..Highly disappointed..Will not recommend this app
 2.8

Sr# Rating Review

1 1 They say that you can't judge a service from the first time. Right? What about the 6th time ?.

Positive 0 0%
Neutral 0 0%
Negative 1 100%

1 100%
? What about the 6th time ?. You guys charge for instant delivery a good fee. But it's not fast at all. And your customer service agents are
r customer service agents are in another universe. They don't reply well, they don't answer the questions and the don't even read the com
d the don't even read the complaints. The memories what they should say and say it. Just trying their luck. Keep up the bad work
eep up the bad work
 5

Sr# Rating Review

1 1 Totaly waste this app.because zayed university is big university in Abudhabi but in this app ca

Positive 0 0%
Neutral 0 0%
Negative 1 100%

1 100%
n Abudhabi but in this app can't find my location. Not good..
Sr# Rating Review
1 1 I am unsure why the app doesn't work anymore? it's just frozen when I open it.

Positive 0 0%
Neutral 0 0%
Negative 1 100%

1 100%
when I open it.
Sr# Rating Review
1 3 The upgrade failed to install.

Positive 0 0%
Neutral 1 100%
Negative 0 0%

1 100%
 3.4

Sr# Rating Review

1 1 3 hours of waiting. Then they called me that they cannot deliver!!! Imagine. I ordered a cake f
2 1 Worst food delivery app.

Positive 0 0%
Neutral 0 0%
Negative 2 100%

2 100%
r!!! Imagine. I ordered a cake for a birthday surprise! Never ever will use this app. And will make sure my friends will never rely on this app
nds will never rely on this app for a birthday surprise! Ruined everything! Unreliable. Tracking tells you it's out for delivery. But never happ
ut for delivery. But never happened! Horrible!
 Positive Neutral Negative Total
Talabat 19% 4% 77% 100%
Carrefour 42% 10% 48% 100%
Now Now 61% 0% 39% 100%
Instashop 28% 7% 65% 100%
elGrocer 26% 4% 70% 100%
Swan 50% 0% 50% 100%
Bawiq 0% 0% 100% 100%
Labaiik 0% 0% 100% 100%
Kibsons 0% 0% 100% 100%
Spinneys 0% 100% 0% 100%
Eateasy 0% 0% 100% 100%

Positive Neutral Negative

Positive Neutral Negative
Talabat com.talabat
Carrefour com.aswat.carrefouruae
Now Now com.noon.nownow
Instashop com.stedor.instashop
elGrocer com.el_grocer.shopper
Swan com.algorythma.retail.prod
Bawiq com.bawiq
Labaiik com.labaiik
Kibsons com.kibsons.kibsons
Spinneys com.dnc.spinneys
Eateasy com.eateasily.androidapp
 Brands Normal Delivery Pickup Schedule
Talabat Yes Yes Yes
Carrefour Yes Yes No
Now Now Yes No No
Instashop Yes Yes Yes
elGrocer Yes Yes Yes
Swan Yes No Yes
Bawiq Yes No No
Labaiik Yes No NO
Kibsons Yes No Yes
Spinneys Yes No No
Eateasy Yes No Yes