CUSTOMER SURVEY FORM

COMPANY: FSS SYSTEMS INC DATE: AUGUST 18 SITE: TAGUIG

NAME: BERNARD JAOJOCO DESIGNATION: WAREHOUSE & DISTRIBUTION MGR

To assess your level of satisfaction with the services being offered by ORCA, we are inviting you to answer the
following questionnaire per category. Simply click on the necessary options per category.

1. ABOUT ORCA
Overall, How would you describe your satisfaction from the service you have received from
ORCA Cold Chain Solutions?
1
Excellent Very Good Good Fair Poor

2. OUR SALES TEAM

2.1 Handles all queries and requests with courtesy and urgency.

Excellent Very Good Good Fair Poor

2.2 Provides you sufficient details regarding the services that ORCA is offering.

Excellent Very Good Good Fair Poor

2.3 Provides you all the documentation and properly endorsed to Customer Service.

Excellent Very Good Good Fair Poor

3. OUR RATES
3.1 Rates of each services were explained accordingly.

Excellent Very Good Good Fair Poor

3.2 Our rates and competitive and reasonable.

Excellent Very Good Good Fair Poor

3.3 You promptly advise if there any changes or adjustments in rate card.

Excellent Very Good Good Fair Poor

4. OUR OPERATIONS
4.1 Your items were properly handled and were not damaged.

Excellent Very Good Good Fair Poor

4.2 Reports and documentations were properly turn over to your office.

Excellent Very Good Good Fair Poor

4.3 Special request and instructions were served and delivered.
 Excellent Very Good Good Fair Poor
4.4 Incidents were immediately reported and actions has been placed immediately.

Excellent Very Good Good Fair Poor

4.5 Proper scheduling and queueing system was being practiced at all times.

Excellent Very Good Good Fair Poor

4.6 Documentation and reports were sent based on your given timeline.

Excellent Very Good Good Fair Poor

4.7 Inventory system (WMS) is accurate and reliable.

Excellent Very Good Good Fair Poor

4.8 Inventory deviances were reported immediately.

Excellent Very Good Good Fair Poor

4.9 Our Operations personnel were courteous.

Excellent Very Good Good Fair Poor

5. OUR CUSTOMER SERVICE

5.1 Handles all queries and requests with courtesy and urgency.

Excellent Very Good Good Fair Poor

5.2 Religiously update and sent you necessary reports.

Excellent Very Good Good Fair Poor

5.3 Reports being sent were accurate and reliable.

Excellent Very Good Good Fair Poor

5.4 Always online and lines are always open.

Excellent Very Good Good Fair Poor

5.5 Incidents were properly documented and reported to you.

Excellent Very Good Good Fair Poor

5.6 Customer Service personnel were courteous.

Excellent Very Good Good Fair Poor

6. OUR BILLING AND COLLECTION

6.1 Our billing documents were delivered on time.

Excellent Very Good Good Fair Poor

6.2 Our billing documents were complete and accurate.

Excellent Very Good Good Fair Poor

 Excellent Very Good Good Fair Poor

6.3 Our Collection personnel were professional and courteous.

Excellent Very Good Good Fair Poor

FINAL RATING

OUR COMPETITOR
For us to continously improve our service, please provide and rate our top 3 competitors based in satisfaction of
service.

Insert Competitor here:

1 2 3
Excellent Excellent Excellent

Very Good Very Good Very Good

Good Good ● Good

Fair Fair Fair

Poor Poor Poor

### FALSE 3
ADDITIONAL COMMENTS & SUGGESTIONS

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Excellent
Excellent Very Good
Very Good Good
Good Fair
Fair Poor
Y FORM
TAGUIG
DISTRIBUTION MGR

you to answer the

SCORE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE
FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE

FALSE
 FALSE

FALSE

sed in satisfaction of

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