Appendix C

CUSTOMERS’ SATISFACTION OF PRODUCTS AND

SERVICES OF CHIKKI-TEA-TA

Dear Respondents;

The researcher is conducting a study on the Customers’ Satisfaction of Products and

Services of Chikki-Tea-Ta of Bacolod City. Your honest response will be of great help to
obtain reliable results of the study. Rest assured that your answer will be treated with
outmost confidentiality. Thank you.

Queenie C. Susvilla
Lead Researcher

Part I: Respondent’s Profile

Please check and fill up you answer.
Name (Optional):_________________________________________________
Age: _____________________ Sex: Male Female
Highest Educational Attainment: ___________________
Ave. Family Monthly Income: ______________
Place of Residence: Within Bacolod City
Outside Bacolod City

Part II: Questionnaire Proper

Instruction: The items below are concerned on the Customers’ Satisfaction on
Products and Services of Chikka-Tea-Ta. Please indicate your response by checking
the appropriate column in the rating scale given below:

Code Description
5 Always
4 Frequently
3 Sometimes
2 Seldom
1 Almost Never
A. Products:

To what level are you satisfied of the following issues?

1. The price of product is affordable to 5 4 3 2 1

customers.
2. The product is properly cooked. 5 4 3 2 1
3. The product ingredients is fresh. 5 4 3 2 1
4. The product presentation is presentable 5 4 3 2 1
to customer.
5. The product have unique from others. 5 4 3 2 1
B. Services:

To what level are you satisfied of the following issues?

1. The location is accessible to customer. 5 4 3 2 1

2. The place is clean and organized. 5 4 3 2 1
3. The employee are knowledgeable at the 5 4 3 2 1
product they serve.
4. The survers suggest product when 5 4 3 2 1
customer have a hard time in choosing.
5. The problems encountered by the 5 4 3 2 1
customers are settled immediately.

Thank You!