Questionnaire Common for all three statements

1) Age Range
a. Below 18
b. 18 – 24
c. 24 – 34
d. 34 and above
2) Sex
a. Female
b. Male
c. Prefer not to say
3) Marital status
a. Married
b. Single
c. Single for life
4) Family Type
a. Joint family
b. Nuclear Family
c. I’m a bachelor/bachelorette living alone
5) Place where you belong
a. South India
b. North India
c. Western India
d. Eastern India
e. North – eastern India
f. Andaman and Nicobar Islands
6) Which of the following describes you best
a. I’m a tech geek
b. I spend more than 3 hours with electronic devices
c. I have minimal use of electronics

Questions specific to 1st problem statement

1) Frequency of use of e-commerce

a. E-commerce What?
b. Yearly once/twice
c. Monthly once/twice
d. I don’t count bro

Questions for Non-user Questions for User

Are you aware of E-commerce services like Which of the following websites have you come
online shopping, home delivery etc. across
 Flipkart
 Ebay
 Amazon
 Snapdeal

Which of the following websites have you come
across
 Filpkart
 Amazon
 Sanpdeal
 Anova
Tick the following problems if you have faced
 Too lazy today, it would be good if
someone else go for shopping and buy
stuff
 Shopping stores are far from my house
 I have to face traffic while going for
shopping
 I feel the shopkeeper is charging a
higher price
 I hate bargaining
 Husband/wife/children sits in front of tv
and doesn’t go to buy groceries
If you know about E-commerce why aren’t you
using
 Not accustomed to online shopping
 Prefer cash payments
 Prefer to feel the product before buying
 Too lazy to download the app
 Never used apps before
Which of the following would make you use E-
commerce
 10% less price than normal stores
 Free home delivery
 COD
Would you be willing to use an app which will
provide the following services with same price
as normal stores/restaurants/malls
 Food
 Apparel
 Car rental
 Electronics
 Groceries
 Fruits, vegetables and meat
 Anova
 Urbanclap
Which of the following problems have you faced
while shopping online
 Quality of the product is not as you
expected
 The product was not delivered on time
 Issues related to payments
 Annoying additional shipping charges
 Return and warranty policies are not
clear
 Feeling of Data theft
 Others
Which is better?
 Rs 1200 for 2 books
 Rs 1100 for 2 books + delivery Rs 100
 Rs 1300 for 2 books + Rs 100 Cashback
 Flat 40% off for 2 books worth 2000
 Buy one get one free on purchase of
book worth 1200
 Buy 2 books for 1500 and get 2 months
free prime subscription
How much (maximum)will you be willing to pay
for delivering a product within 60 mins
 Rs 5
 Rs 10
 Rs 15
 Rs 20
 Rs 30
Which of the following is a better deal for a
purchase of apparel worth 1000
 Rs 20 for delivering within 60 mins
 Rs 10 for 1 day delivery
 Free delivery which takes 2 days to come
Rate out of 5 your willingness to use the
following product
 Car rental app
 E-commerce app
 Grocery, fruits and vegetables app
 Food delivery app
 One app which has all the above products
 Rate out of 5 your willingness to use a app Do you know what is integrated delivery system?
which will provide the following services  Yes
 Car rental  No
 Food If yes, will you be willing to use one
 Apparel  Yes
 Electronics  Not necessary my existing apps are
 Groceries enough
 Fruits, vegetables and meat
 Alll

Questions for problem statement 2

1) Are customers asking for their products home delivered?

a. Yes, frequently
b. Yes, rarely
c. No
2) Do you think home delivery will increase your revenue?
a. Yes
b. No
c. Don’t know
3) How do you buy supplies for your shop?
a. Once a product gets finished
b. Based on weekly demand
c. Based on monthly demand
d. Use analytical tools for forecasting demand
e. Whenever the wholesale person brings stock
4) Do you use analytics to buy/sell/place your products
a. I’m a pro bro, we use for everything
b. Some of the applications
c. What are analytics? Never heard of them
d. It is a costly affair I don’t prefer them
5) Are aware of Digital marketing for retail shops
a. No
b. I don’t know what marketing is in first place
c. Heard of it
d. I use digital marketing for my business
6) Would you prefer a mobile app which will help you out in your business?
a. I’m good thank you
b. I might consider depending upon the features
c. I would like that but there are cost issues
d. Yes, will give it a try
7) Out of five rate the following features in a app for your acceleration of your business. You can
give zero if you don’t want the feature
a. Delivery
b. Delivery within 60 mins
 c. Demand forecasting
d. Increasing visibility of the shop
e. Customer acquisition
f. Customer Retention
g. Integrated one-point solution

Questions for Problem statement 3

1) What motivated you to take up this job

a. I’m Engineer ……
b. I love riding bike, earn and ride is cool
c. It is a art to deliver product on time, I love my job
d. Family issues
e. Lot of Arrears
f. Couldn’t find a better job doing as a part/intermediate.
2) If you were offered an admin job with the same salary will you quit this job?
a. Yes
b. Definitely, yes
c. No
3) If you were offered an admin job with 75% of the present salary will you quit your job?
a. Yes
b. No
c. I’m I crazy
4) Where do you think you will be in next 5 year
a. I don’t know where I will be in next 5 mins, how can I say about 5 years
b. I will be in middle management
c. I will be in top management
d. I will get govt/alternative job
e. In a decent desk job
f. I will be a delivery boy
g. Others
5) What is the perception of your job in your family
a. At least you have a job
b. Good job, nice salary
c. You are taking good care of the family
d. Is this even a real job?
e. They would have preferred a desk job in same or lower salary
6) What is the perception of your job in your family
a. At least you have a job
b. Good job, nice salary
c. Free food for them
d. Is this even a real job?
e. They are advising me to get a better job
7) How do you think your customer treats you
a. They don’t care
 b. They are good
c. Some of them are mean to me
d. They don’t treat me with respect
8) How do you think the manager treat you
a. Good
b. Bad
c. The manager is stupid
9) Overall, 0ut of 5 how will you rate your profession?