Infotech Development Systems Colleges, Inc.

Natera Corner P. Timog Street,. Dunao, Ligao City 4504

Telephone No. ( 052)202-1949/09178812638
e-mail address: idsccollegeinc@gmail.com/idscollege@yahoo.com

Name of Student:_________________________
Subject: Food and Beverage Services NCII

QUIZ AND ANSWER SHEET FOR MODULE NO. 1

Part 1
True or False: Write T if the statement/s is true and F if the statement/s is false.
______1. Use mechanical voice to clear out something.
______2. Speak clearly- too fast.
______3. Never be loud or whisper.
______4. Put down the phone before the guests keep it down.
______5. Use the word, hello, ok, yap, and cool as they are formal.
______6. Write down the information clearly and legibly.
______7. If you don’t understand the guest, interrupt him.
______8. Wish the guest by name whenever possible.
______9. Use your natural voice and do not imitate others.
______10. Keep the note pad and pen at close.
______11. Pick up the phone on the fifth rings.
______12. Always thank your guest before closing the conversation.
______13. Chew gum while speaking with guest.
______14. Remember key information at the end.
______15. Clarify if you are in doubt- it is wise than taking the wrong information.
Part 2
Fill in the blanks

1. Make it a habit to use magic words like: __________, __________, _________,

_________ etc.
2. Observe right speed, ________ or _________.
3. Listen with _________ and ___________ attention.
4. Be honest and accurate in giving information, do __________.
5. Be sensitive to the feelings and ________ of others.
6. Avoid saying directly ____ or _________ when turning down a request.
7. Speak in audible, relaxed and ___________, maintain conversational ________ and
__________.
8. When receiving messages, always seek to ________ or _________ anything that
sounds unclear.
9. ___________statements to confirm.
10. _________ and ________ the opinion and ideas of others.