(Support Options With Sub Options and Their Replies) .

Research Report Date:
08/07/2022.
Research Topic:- Binance.com (Support Options with sub options and their
Replies).
Assigned by: - Mr.Prafulla Nistane.

Primary Options:-
Recommended for You .

 Registration / Identification.
 Login issue.
 Crypto Deposit / Withdraw.
 Fiat Deposit / Withdraw.
 P2P Trading.
 Binance Card / Pay.
 Spot / Futures / Margin Trading.
 NFT / Fan Token.
 Latest Activities.
 Binance Earn.
 Security / Others.
Sub Options:-
Recommended for You

 Why verify my account.
 US users off boarding.
 Residential address verification failed.
 P2P buyer did not pay.
 Identity verification failed.
 Report scammer.
 P2P account disabled/Cannot Trade with P2P.
 How to delete account.
Registration / Identification.
Registration.
 How to register on binance.

 How to use referral ID.
 How to delete account.
 How to disable account.
Identification.
 Why verify my account.

 Identity verification failed (KYC).
 Residential address verification failed.
 How to modify residential address.
 Corporate verification failed (KYB).
 How to enable Subaccount.
 Australia verification failed.
 How to modify name.
 How to change account nickname.
Login issue.
 Cannot log in
 Incorrect password
 How to unlock account
 Forget my account
Google/Phone number/SMS/Email issues
 Did not receive SMS Verification Code

 Did not receive email
 How to bind email/google authenticator
 How to change email
 Email/Cellphone is occupied
 How to change 2FA(Binance/Google authenticator or Phone number)
 How to enable biometric verification
Crypto Deposit / Withdraw
Deposit crypto to Binance.
 Crypto deposit from another platform to Binance not credited.

 ATOM deposit address update.
 Track the appeal status of a deposit that was not credited.
 How to deposit crypto from another platform.
 Deposit & withdrawal fees instruction.
Withdraw crypto to other accounts.
 Crypto withdrawal disabled.

 Crypto withdrawal from Binance not arrived.
 Unable to Withdraw Proceeds from your first sale of NFT.
 How to Cancel Crypto Withdrawal.
 How to withdraw crypto.
 How to check deposit & withdrawal history.
Fiat Deposit / Withdraw.

General Inquiry.
 How to deposit fiat to Binance.

 How to withdraw fiat from Binance.
 How to use recurring buy.
 Binance 5th Anniversary Mystery Box.
EUR/GBP/USD Deposit/Withdrawal.
 Failed to enable SEPA/FPS(Paysafe) service.

 How to withdraw EUR.
 How to withdraw GBP.
 How to withdraw USD.
 How to deposit GBP.
 Deposit USD via Swift did not arrive.
Fiat transaction with Card.
 How to buy crypto with bankcard.

 Failed to buy crypto/deposit fiat with Visa/Master card.
 Failed to add a card to account.
Fiat Deposit/Withdrawal.
 Fiat withdrawal did not arrive.

 Bank transfer did not arrive to binance.
 How to deposit with bank card (Non p2p related).
 Withdraw EUR/GBP via bankcard order failed.
P2P Trading.
P2P Trading.
 5th Anniversary: Trade on Binance P2P to Share 10,000 BUSD.

 I can't post ads with some Fiat currency on P2P.
 P2P Order Disputes.
 P2P buyer did not pay.
 I Paid but P2P order was cancelled.
 P2P Account disabled / Cannot Trade with P2P.
P2P Merchant.
 Become a P2P Merchant.

 Check P2P merchant application status.
Getting started with P2P.
 How to use P2P platform.

 Remove P2P order from statistics/ Remove false feedback.
 Not receiving SMS code when releasing crypto for P2P.
 Add/Delete P2P payment method.
 Change P2P nickname.
 Incorrect name when adding P2P payment method.
Binance Card / Pay .
Binance Card.
 Binance Card Ukrainian Refugee Program.

 How to claim Ukraine Refugee 75 BUSD crypto donation.
 How to apply Binance Card.
 Failed to apply Binance Card.
 Binance Card not received.
 How to change Binance Card shipping address.
 Failed to pay with Binance Card.
 Binance Card refund.
 How to use Binance Card.
 Binance Card promotion campaign.
Binance Pay
 What is Binance Pay & How to set up.

 How to send cryptocurrency with Binance Pay.
 Binance Pay transaction cancellation.
 Binance Pay failed to send or pay.
 Binance Pay transaction not received.
 Binance Pay send 0.01 BUSD/USDT to a friend and get a reward.
 Shop with Binance Pay and get cashback voucher.
 Binance Pay 1 BUSD game.
 Binance Pay Crypto Box Giveaway.
Spot / Futures / Margin Trading
Spot trading.
 LUNA Airdrop Issues.

 Incorrect balance in spot wallet.
 Web/App Spot Trading Instructions.
 My RAMP tokens have no value.
 Crypto Conversion.
 Spot Trading Order History.
Margin trading.
 Failed to transfer from margin wallet to other wallets.

 Incorrect balance in Margin account.
Futures trading.
 Futures Liquidation.
 Why is my LUNA Futures gone.
 UK Restrictions.
 Futures trading rules.
NFT / Fan Token

NFT & Fan Token activities.
 Binance 5th Anniversary Mystery Box Collection.

 Unable to access featured.market.
 “FC Porto: The 30th Champions” NFT Mystery Box Collection.
 Innovative Creators Activity.
 Mirror Gen 2 Ticket issue.
Create NFT
 How do I create an NFT.

 How to Migrate NFTs from Default Collection to a New Collection.
NFT transaction
 How to sell NFT.

 How to buy NFT.
 How to deposit NFT.
 How to withdraw NFT.
 NFT audit rules.
Fan Token issues
 How to participate in a Binance Fan Token Launchpad.

 How to use Binance Fan Token Platform on Binance App.
 How to trade Fan Tokens.
 How can I buy fan token.
 What is NFT power station.
 How to participate in an NFT PowerStation.
 What is the Fan Shop.
 How to Purchase Products from the Fan Shop.
Latest Activities
 Binance 5th anniversary.

 Binance Referral Offer.
 Binance Learn and Earn.
 Complete a task and get a reward.
 How to use vouchers.
 Binance Pay send 0.01 BUSD/USDT to a friend and get a reward.
 Binance Card promotion campaign.
 RUNE challenge.
Binance Earn
Launchpad/Launchpool
 How to participate in launchpool activity.

 Launchpad bnb balance calculation rules.
 How to participate in a Binance Fan Token Launchpad.
 How to apply to launch projects on Launchpad.
Earn
 How to redeem Saving product

 Saving wallet
 How to use mining pool
 How to use Binance Liquid Swap
 How to use Crypto Loans
 Other questions about Crypto Loans
Security / Others
Security issues
 Personal Information Leak.

 Account stolen/asset stolen.
 Report scammer.
 Law enforcement request.
 Receive small unknown deposits.
API issues
 How to create api.

 API community.
 API documents.
 Third party and trading bot.
 API Trading error.
 API limits.
 API key permissions.
Replies of the sub options .

 Recommended for You> Why verify my account:-
Binance requires all users to complete Identity Verification to increase their account
security and to comply with countries’ regulations. Therefore, you might be asked to
re-verify your Binance account from time to time. For example, we require existing
users to perform Identity Verification again after we upgrade our compliance
standards to be fully aligned with the latest EU Anti-Money Laundering Directives.
Once the user gets the re-verify entry, if the verification is not completed within ten
days, the Fiat deposits will not be available from the tenth day.Binance Card will not
be available from the 20th day.On the 30th day, the account will become Withdraw
only mode.
Crypto deposit will not be restricted, and deposit funds will be credited normally
The assets of users whose assets were previously frozen will be automatically
unfrozen
Once the user completes the re-verify, the account will return to normal and the funds
will be released.
For more information on completing verification, click here
https://www.binance.com/en/support/faq/360027287111
For EEA users, click here.
https://www.binance.com/en/support/faq/fdbdc2c732144611a1fea888f47ae56a
For EEA countries
Please note three exceptional circumstances which require additional residential

address verification. You will be notified of the verification results via email within
1-3 business days.
If you were requested to undergo residential address verification while using

SEPA and Faster Payments, you may re-trigger the residential address
verification pop-up accordingly as below:
Web:
Click here to check Deposit EUR-Bank Transfer(SEPA).
https://www.binance.com/en/fiat/deposit/EUR
APP: Home-Spot Trading-Choose EUR/GBP.
If you are using EUR or GBP in your currency pair on the Convert & OTC Portal,
you will need to complete residential address verification first. You may re-trigger
the residential address verification pop-up accordingly as below:
Web: Click here to check Convert-Choose EUR/GBP.
https://www.binance.com/en/convert
Options:-
Identity verification failed(KYC).
If your personal verification has failed, one of the following may have occurred:
- The system detects that you already have a verified account. Please use the
verified account to continue using Binance services. Each user may only have 1
verified account.
- Facial recognition failed. Please take a selfie again and upload it to the system.
- The document is invalid. Please provide a valid document as indicated on the
webpage.
- Your ID is not legible. Please upload a photo of your ID again, and ensure that the
photo is not overexposed and has no reflection.
-Facial recognition may have failed because your uploaded selfie contains multiple
faces or that a photo of your identical twin is already in the system. You can submit
an appeal using the link below. Please note that processing your appeal will take 3
business days .Please click here to submit appeal.
To complete or view your verification, click here. For more information on completing
verification, click here
For more information on completing address verification, click here.
Verify your account to continue accessing Binance fiat services
If you can't do additional verification due to camera permission issues, please try
again using a web browser. Our technical team is working to resolve this issue,
we apologize for the inconvenience and thank you for your understanding.
🔸1. Why do I need to update my identity verification( Redo KYC)?
-To enhances your account’s security and comply with regulatory requirements
as the global crypto ecosystem evolves, we have updated our identity verification
system. We encourage you to update your identity verification as soon as
possible to continue using the fiat service on Binance. Thanks for your support.
We have sent emails to users who need to complete redoing KYC process,
please kindly check your email.
🔸2. How to finish redoing KYC?
-Please kindly follow the instructions in your email.
For European user, here is [A step-by-step guide on how to complete Identity

Verification (EEA countries)]
🔸3. What will be the consequence if I don't redo KYC?
-All fiat related services will be unavailable, in addition, you will not be able to
use or withdraw any fiat balance in your account. We encourage you to update
your identity verification as soon as possible to maintain access to fiat services.
Thanks for your support.
🔸4. Is there a deadline to finish redoing KYC?
-There’s no deadline. You can do it whenever you are able. However, if you don’t
finish it within the grace period, the fiat services (buy crypto with bank card,
EUR/GBP related transactions and withdrawals) will be restricted until you pass
the KYC checks.
🔸5.How long does the redo kyc process take?
-Our relevant team will review the documents you submitted and give you an
update in 3-5 business days via email.
🔸6.If I couldn’t pass the redo KYC, how can I withdraw my money in my
account?
-Binance is obliged to comply with regulatory requirements, including but not

limited to having a compliant KYC standard. We encourage you to update your
identity verification as soon as possible to continue using fiat services on
Binance.
We apologize for any inconvenience caused, thank you for your support.
 Recommended for You> US users offboarding.
Binance strives to operate in compliance with global legal requirements.

As such, we regretfully cannot serve U.S. persons in accordance with our
Terms of Service.If you do not have access to your Binance.com account
and there are no existing assets in your account, you may create an
account in Binance.us. Go to Binance.us.
If you still have assets in your Binance.com account, you are able to
withdraw your funds. We recommend you do this as soon as possible.
For a detailed description of the withdrawal, please click here to check
how to withdraw digital currency from Binance. And more information on
Binance.US
If you are from supported country but the system detects you that you are
a US user, this is probably due to the network your device is connected
to, you can switch networks and try again.
US users cannot withdraw crypto

You may have to login for us to identify your specific issue. Please click here to
login to your account and click Cannot Withdraw Crypto again for us to
troubleshoot your withdrawal issue.
Binance strives to operate in compliance with global legal requirements. For US

account user, you can withdraw your funds within 7 days. Please click the above
link for your further action and ONLY proceed to contact Customer Service team
if you are unable to complete the above steps.
If the page shows that your withdrawal function has been temporarily disabled.
You can resume your withdrawal function via the following way:
[How to Resume the Withdrawal Function]
Recommended for You> Identity verification failed

- The system detects that you already have a verified account. Please use the verified account to
continue using Binance services. Each user may only have 1 verified account.
- The document is invalid. Please provide a valid document as indicated on the webpage.
- Your ID is not legible. Please upload a photo of your ID again, and ensure that the photo is not
overexposed and has no reflection.
-Facial recognition may have failed because your uploaded selfie contains multiple faces or that
a photo of your identical twin is already in the system. You can submit an appeal using the link
below. Please note that processing your appeal will take 3 business days .Please click here to
submit appeal.
To complete or view your verification, click here. For more information on completing verification,
click here
how to check account verification status
To check whether your account has been verified:

- The verification result will be sent to your via email. Please check your mailbox for the email.
- Login to your account, click on Account
- Identification, if your account has been verified, it will show "Verified"
Why do I need to do address verification when using EUR or GBP
Binance requires all users to complete Identity Verification to increase their account security and
to comply with countries’ regulations. Therefore, you might be asked to re-verify your Binance
account from time to time. For example, we require existing users to perform Identity Verification
again after we upgrade our compliance standards to be fully aligned with the latest EU Anti-
Money Laundering Directives.
Once the user gets the re-verify entry, if the verification is not completed within ten days,
the Fiat deposits will not be available from the tenth day.Binance Card will not be
available from the 20th day.On the 30th day, the account will become Withdraw only
mode.
The assets of users whose assets were previously frozen will be automatically unfrozen
Once the user completes the re-verify, the account will return to normal and the funds will
be released.
For EEA users, click here
For EEA countries
Please note three exceptional circumstances which require additional residential address
verification. You will be notified of the verification results via email within 1-3 business days.
⚠️If you were requested to undergo residential address verification while using SEPA and
Faster Payments, you may re-trigger the residential address verification pop-up
accordingly as below:
Web:
Click here to check Deposit EUR-Bank Transfer(SEPA)
APP:
Home-Deposit-Fiat-EUR/GBP-Bank Transfer
___
⚠️If you wish to use EUR or GBP in your currency pair for spot trading, you will need to
complete residential address verification first. You may re-trigger the residential address
Web:
Click here to check Spot Trading-Choose EUR/GBP
APP: Home-Spot Trading-Choose EUR/GBP
___
⚠️If you are using EUR or GBP in your currency pair on the Convert & OTC Portal, you will
need to complete residential address verification first. You may re-trigger the residential
address verification pop-up accordingly as below:
Web: Click here to check Convert-Choose EUR/GBP
APP: Home-Convert-Choose EUR/GBP
Identity verification failed(KYC)
submit appeal.
click here
Recommended for You> Report scammer
You need provide us with the following details:
- If you found that there was a phishing website, please provide us with the URL
- If you have received a phishing email, please keep the copy of original email (.eml document)
and send it to us
- If you have received a message from scammers via social media, please send the User ID of
the suspects to us
How to Protect Your Binance Account from Scam

https://www.binance.com/en/support/faq/be30cd51c32a4e1f9b2ab60807ce0240
How to Identify Scammers Impersonating Binance on Telegram

How to Identify Fake Binance Support Phone Numbers
How to Identify Scammers Impersonating Binance on Twitter
Click the Unresolved button below to transfer to agent.

Recommended for You> P2P buyer did not pay
If the buyer has marked paid but you have not received the payment, maybe there is bank
transfer delay, payment has not arrived your account, please kindly wait a little more and
allow buyer more time to complete the transfer or cancel this order. You can also
communicate with buyer to ask them make payment or cancel the order. If you have not received
the payment or buyer do not response within 1 hour, please click Appeal button in the order, We
will help you directly via the appeal. The appeals will be handled within 12-48 hours, please be
calm as your crypto is escrowed by Binance and will NOT be paid to the buyer if the order
is open.
For more information:
 How to Appeal for P2P Orders on App

https://www.binance.com/en/support/faq/9bd969ce7fcd4592acfdddd2bf9ef15f
 How to Respond to My P2P Order Appeals

https://www.binance.com/en/support/faq/3d9759e1e058496a9593874791c54dfe
You can also click the yellow Chat button and engage in a conversation with the buyer to
ask him/her to cancel if he did not pay. If the two parties reach an agreement, you can
click Cancel Appeal and continue to complete the transaction.
Recommended for You> Cannot log in

If you cannot log in to your account, please confirm whether your phone number or email
address is correct.
For other situations, please refer to the following:
1. If you encounter lags, or app fails to load, or becomes unresponsive after tapping, please clear
your cache or download the latest version of the app from the official website. Please click here
to download the latest version of the app and try again.
2. Password error: Click here to reset your password on the app or website. If you enter the
wrong password for more than 5 consecutive attempts, your account will be locked.
3. Unable to receive code for Google Authenticator, Phone Number Verification or Email
Verification: Log in to your account and go to User Center. Tap 'Security verification unavailable?'
at the bottom of the page to reset your Security verification.
4. Account Disabled: Find out how to unblock your account here
5. 2FA code error: Synchronize the time on your mobile phone (to synchronize your Google
Authenticator app) and the computer from which you attempted to login.
6.If ‘Account Banned’ appears on your Android app and you cannot log in to your account,
please try logging in via desktop.
i forgot password
At present, the app side can "forget the password". Please upgrade the software to the
latest version or reset your password through the official website. Withdrawal and C2C
coin selling are prohibited within 24 hours after resetting the password
You can click here to reset your password
And you can refer to here
Not receiving SMS code
The following may have prevented you from receiving the SMS Verification Code:
1. The mobile phone network is congested. Please wait 30 minutes before trying again.
2. You have clicked the Get Code button too quickly or frequently. If a pop-up appeared asking
you to try again after 24 hours, please wait before trying again.
3. The Verification Code has been blocked by your phone security software. Please disable the
software, restart your phone and try again.
4. You may have neglected paying your phone bill or your phone storage is full. Please also
check your junk folder.
5. If you have not turned off your phone for some time, please restart it.
6. If your app version is outdated, please update it to the latest version and try again.
To check app version, go to Profile - Settings - About Us - Check for updates
If the above does not resolve your issue, please go to the Log In page after 2 hours and request
for voice verification. The system will call the phone that is linked to your Binance account and
provide you with the verification code.
The Binance app currently supports the reset password function. To do so, please update your
app to the latest version. Alternatively, visit the official Binance website to reset your password.
Please note that withdrawals and P2P selling are prohibited within 24 hours after password reset.
Go Binance.com please click here
If you did not receive the Verification Code during the account registration process, this might
mean that the email address or phone number has already been linked to an existing Binance
account. If this is the case, we will not be able to send you the Verification Code but you can use
the email address or phone number to log in. Alternatively, you can reset your password by
clicking "Forgot password?".
Not receiving email
If you have not received the email, please check your spam, trash and deleted emails. If the
email is not there, please check your withdrawal email. Please make sure you click Send Code
as well.
If you still cannot receive the email, please add the following to your email whitelist:
do-not-reply@binance.com
donotreply@directmail.binance.com
do-not-reply@post.binance.com
do-not-reply@ses.binance.com
do_not_reply@mailer.binance.com
do_not_reply@mailer1.binance.com
notifications@post.binance.com
do-not-reply@notice.binance.com
do_not_reply@mgmailer.binance.com
do-not-reply@directmail2.binance.com
do_not_reply@mgdirectmail.binance.com
do_not_reply@mgmailer2.binance.com
High network traffic can also be the reason for being unable to receive a verification code. Please
try again after 30 minutes.
Please click here to check how to set up the email whitelist
How to reset google/sms 2fa
If you are facing issues to complete Face Verification when removing 2FA from Android
devices, please update your Binance App to the latest version (v2.45.0).
If you are unable to use Google Authenticator / Phone Number Verification / Email Verification
and also unable to log in to your account, you can reset security verification by following these
steps:
1. Enter your account details and password on the Log In page.
2. Click [Security verification unavailable?] located at the bottom of the screen.
3. Alternatively, click here
For more information on updating your phone number and resetting SMS Authentication, click
here
For more information on changing your email address, click here
For more information on resetting Google Authentication, click here
If you are able to use Google Authenticator / Phone Number Verification / Email Verification, you
may choose to disable it manually by following these steps:
Web:
1. Log in to to your account.
2. Go to [Security] - [2FA] and select the 2FA method you wish to disable.
App:
1. Log in to your account.
2. Go to [Account] - [Security] and select the 2FA method you wish to disable.
🌟Notice🌟
1.If you have successfully complete your reset, we will notify you via email. Please stay tuned；If
your reset request fails, please click here to appeal.
2.If you are brought to the Log In page during the reset process, please try again on the website.
Click here to reset.
Recommended for You> How to delete account
If you are facing the following problems, please try the accompanying solutions:
1. Email or phone number to be linked has already been used by another account: Please click
here to apply for account migration.
2. Your name can only be linked to one account, and you cannot have multiple accounts under
one name. Please use the authenticated account to continue with the transaction.
3. Failed to enter referral code for account registration: If you failed to enter the referral code at
registration, you will not be able to fill it in after you have created your account.
4. If you have no transactions after a long period of time or want to close your account, you may
disable account. You will be able to reactivate your account and use it again in the future.
Disable account
In case of account exceptions, such as password modification email reminder, login IP change
reminder, non personal operation transaction, currency withdrawal, etc., you can choose to
disable the account in the following ways.
Web:
1. Log in to your account
2. Go to User Center - Security - Account Security - Disable Account
App:
2. Go to User Center - Security - Account Management - Disable Account

Please click here for more information .
To check Binance's official channels, click here.
Recommended for You> P2P account disabled/Cannot Trade with

P2P
Your account may be restricted due to transaction restrictions or some bad trading performance.
Please login for us to verify your account status. More information: P2P User Transaction Policy
Transaction restricted after 3 order cancellations
If you receive the message You have exceeded the daily cancellation limit of 3 times per
day, please try again tomorrow, it means the P2P function has been temporarily suspended
due to excessive cancellations.
Please try again after Coordinated Universal Time (UTC) ± 00:00. The suspension will be
automatically lifted after (UTC) ± 00:00. To avoid unnecessary cancellations, we strongly
encourage our users to read through the requirements of the advertiser carefully before creating
an order. To avoid your account from being suspended again in the future, please read our P2P
User Transaction Policy carefully and strictly follow the policy moving forward.
Registration / Identification> How to register on binance .
You can register for a Binance account via these methods:

• Email
• Phone number
• Google account or Apple ID
To register, follow these steps:

1. Go to the Binance website and click the [Register] button located on the top right of the
screen.
2. Select your account type (this cannot be modified later):
- Personal Account
- Entity Account
3. Enter your email address, create a password (combination of alphanumeric characters as well
as upper and lowercase letters), and click [Next].
4. Look out for our verification email.
5. Click on the verification link in the email to complete registration.
Click here for FAQs on registering a Binance account using your email address (on the website).
Click here for FAQs on registering a Binance account on the mobile app.
Please note:
• For the safety of your account, we recommend enabling 2FA (Google or Yubikey).
• When you log in for the first time, the system will automatically send you an email to authorize
your device. You will need to complete this before you can log in to your account.
• If you do not receive the verification code during registration, this may mean that your email
address has already been registered. Please use the keyword "Binance" to search for related
emails in your inbox.
• Each user is only allowed to have one verified account. If you have already verified your
account, please do not register another.
• We encourage you to read the following before registering:
Binance Terms of Use
Privacy Notice
Registration / Identification> How to use referral ID
Login to your account, and in the upper right corner click Referral to get your referral link or QR
code.
You can share your referral link, ID, or QR code with your friends. Once registration is complete
with the referral code and the user trades on Binance, you will receive the commission fee in
real-time.
Commission ratio and rules:

- Hold BNB <500, commission 20%
- Hold BNB ≥ 500, commission 40%
We are constantly updating the referral program, for more details please check here
Note: you cannot enter the referral ID once registration has been completed.
Registration / Identification> How to delete account
Registration / Identification> How to disable account
Web:
App:
Identification
Registration / Identification> Why verify my account
mode.
be released.
For EEA countries
Web:
APP:
___
Web:
___
Registration / Identification> Identity verification failed(KYC)
submit appeal.
click here
Registration / Identification> Residential address verification failed
If your residential address verification has failed, please try the following:
1. Check that the document provided meets the following requirements. The document should be
a:
- Bank statement
- Utility bill (electricity, water, gas, etc.)
- The document provided should have been issued in the last three months.
2. Check that the ID provided is valid (i.e. has not expired).
3. Check that your name and address matches the information provided in your Binance account
To complete verification, click here

Please note:
If your verify plus button is unavailable, it means that you do not need to do verify plus(address
verification), your identity verification has passed, and all functions can be used normally.
If you want to increase your Fiat Deposit & Withdrawal Limits to $2M per day, you can enter
the Fiat Deposit page and select an amount above $50 for large deposit/withdrawal. Please note
that a pop-up for verifying your account will appear after selection. You need to verify your
address and pass the verification before you can increase your Fiat Deposit & Withdrawal
Limits.
Registration / Identification>
How to register on binance
You can register for a Binance account via these methods:

• Email
• Phone number
• Google account or Apple ID
To register, follow these steps:

1. Go to the Binance website and click the [Register] button located on the top right of the
screen.
2. Select your account type (this cannot be modified later):
- Personal Account
- Entity Account
3. Enter your email address, create a password (combination of alphanumeric characters as well
as upper and lowercase letters), and click [Next].
4. Look out for our verification email.
5. Click on the verification link in the email to complete registration.
Click here for FAQs on registering a Binance account using your email address (on the website).
Click here for FAQs on registering a Binance account on the mobile app.
Please note:
• For the safety of your account, we recommend enabling 2FA (Google or Yubikey).
• When you log in for the first time, the system will automatically send you an email to authorize
your device. You will need to complete this before you can log in to your account.
• If you do not receive the verification code during registration, this may mean that your email
address has already been registered. Please use the keyword "Binance" to search for related
emails in your inbox.
• Each user is only allowed to have one verified account. If you have already verified your
account, please do not register another.
• We encourage you to read the following before registering:
Binance Terms of Use
Privacy Notice
Registration / Identification> How to use referral ID
Login to your account, and in the upper right corner click Referral to get your referral link or QR
code.
You can share your referral link, ID, or QR code with your friends. Once registration is complete
with the referral code and the user trades on Binance, you will receive the commission fee in
real-time.
Commission ratio and rules:

- Hold BNB <500, commission 20%
- Hold BNB ≥ 500, commission 40%
We are constantly updating the referral program, for more details please check here
Note: you cannot enter the referral ID once registration has been completed.
Registration / Identification> How to delete account
Registration / Identification> How to disable account
Web:
App:

Registration / Identification> Why verify my account
mode.
be released.
For EEA countries
Web:
APP:
___
Web:
___
Registration / Identification> Identity verification failed(KYC)
submit appeal.
click here

23:00
how to check account verification statusWhy do I need to do address verification when using
EUR or GBPHow to modify NameHow to modify residential addressBinance learn and stake
Registration / Identification> Residential address verification failed
If your residential address verification has failed, please try the following:
1. Check that the document provided meets the following requirements. The document should be
a:
- Bank statement
- Utility bill (electricity, water, gas, etc.)
- The document provided should have been issued in the last three months.
2. Check that the ID provided is valid (i.e. has not expired).
3. Check that your name and address matches the information provided in your Binance account
To complete verification, click here

Please note:
If your verify plus button is unavailable, it means that you do not need to do verify plus(address
verification), your identity verification has passed, and all functions can be used normally.
If you want to increase your Fiat Deposit & Withdrawal Limits to $2M per day, you can enter
the Fiat Deposit page and select an amount above $50 for large deposit/withdrawal. Please note
that a pop-up for verifying your account will appear after selection. You need to verify your
address and pass the verification before you can increase your Fiat Deposit & Withdrawal
Limits.
Click here to increase your Fiat Deposit & Withdrawal Limits

23:01
Why do I need to do address verification when using EUR or GBPHow to modify residential
address
Registration / Identification> How to modify residential address
If there are changes to your proof of address, please click on the link below to update it on our
website. You will receive an email notification within 24 hours of submitting the request. Thank
you for your patience.
Click link to modify address

Russian users offboardingHow to reset KYC
Corporate verification failed(KYB)
Please log in to your Binance account and use the following link to start the Corporate Account
verification process: here
1. Complete the basic information page.
2. Upload the corporate documents.
3. Upload the information of the directors, UBOs and traders.
4. Complete the Facial Verification.
5. Confirm the declaration.
6. Completed.
If you encounter any problems during your submission of corporation documents, please send
the documents and information to corporate-KYC@binance.com.
If your Corporate Account Verification has been rejected, you can find the reason for rejection by
going to User Center and hovering your mouse over Verification Failed.
Please submit our application again and we will review it within 7 business days.
Alternatively, you can click here

Registration / Identification> How to enable Subaccount
If your account meets one of the following requirements, please check the Sub Accounts tab in
your account:
- Your personal account has completed the identity verification, and is VIP 1 (or higher). Please
check that the Two-Factor Authentication (2FA) function is enabled.
- Your corporate account has completed the identity verification, the Two-Factor Authentication
(2FA) function is enabled.
For more information on Sub Accounts, please refer to:
How to Use the Sub-Account Feature?
Google 2FA Guide
Registration / Identification> How to enable Subaccount
If your account meets one of the following requirements, please check the Sub Accounts tab in
your account:
- Your personal account has completed the identity verification, and is VIP 1 (or higher). Please
check that the Two-Factor Authentication (2FA) function is enabled.
- Your corporate account has completed the identity verification, the Two-Factor Authentication
(2FA) function is enabled.
For more information on Sub Accounts, please refer to:
How to Use the Sub-Account Feature?
Google 2FA Guide
Registration / Identification> Australia verification failed
If your Australia verification has failed, please check the possible reasons as follows:
1. if your document provided meets the requirements (choose one of the following):
- Driver licesne
- Passport
- Visa
2.If you have:
No first name or last name on your license, enter a hyphen (-) to the respective field
A single name on your licence (either your first or last name), enter it in the [Last Name] field
3. if your id document is within validation date
The corrected name needs to be consistent with the name displayed on the ID document you
provide (including the displayed text and language).
If the name is correct but the name on your bank card is slightly different from your system
identification name, this will not affect your access to legal currency and other services. For
example:
- Your bank card name and your system identification name is missing the middle name
- Bank card name is abbreviated
- The order of the names displayed on the Binance page is inconsistent
If you confirm that the system has incorrectly recognized your name, please click the following
link to apply for name correction:
Click here
After the application is completed, you can also follow up the review status in time through the
application link. The review will be completed within 3 working days, please do not submit
repeatedly and please wait patiently, we will send the review results to you by SMS or
email.
If you have not completed identity verification, please click the following link to complete it before
applying for name correction. Verify Now
If the name on your ID document has been changed and you would like your name on Binance
updated, please click the link to update.Reset Now
For Korean users:

If you need to change your name from Korean to English, please use the following link（Please
prepare a photo of the document in English that is supported by the Binance system as you will
need that for the reset submission.）
If you have already submitted the application to change your name but it has not yet been
reviewed, you can click the button below to urge 👇
Registration / Identification> How to change account nickname
To enhance user experience, we have launched a new function for users to change their
nicknames.
Follow these steps to change your nickname:

1. Go to Profile - Overview and locate the settings from the left sidebar menu.
2. Nickname settings: Click 'Edit' next to your nickname to enter your new nickname and then
click 'Save'.
How to change P2P nickname?

Log in to your account and visit P2P User Center please click here . Click on the edit button next
to your current nickname. A pop-up will appear and you will be able to enter your new nickname.
Nickname guidelines:
1. Between 1-20 characters
2. Can include English (case sensitive) and Chinese characters, as well as numbers
3. Other than “-“ and “_”, spaces, emojis and special characters are not allowed
4. You will not be able to use a nickname that is already taken by another user
5. Account nicknames can be changed multiple times, and will take effect immediately
6. P2P nicknames may only be changed once every 365 days
Login issue
Log in
Login issue> Cannot log in
If you cannot log in to your account, please confirm whether your phone number or email
address is correct.
For other situations, please refer to the following:
1. If you encounter lags, or app fails to load, or becomes unresponsive after tapping, please clear
your cache or download the latest version of the app from the official website. Please click here
to download the latest version of the app and try again.
2. Password error: Click here to reset your password on the app or website. If you enter the
wrong password for more than 5 consecutive attempts, your account will be locked.
3. Unable to receive code for Google Authenticator, Phone Number Verification or Email
Verification: Log in to your account and go to User Center. Tap 'Security verification unavailable?'
at the bottom of the page to reset your Security verification.
4. Account Disabled: Find out how to unblock your account here
5. 2FA code error: Synchronize the time on your mobile phone (to synchronize your Google
Authenticator app) and the computer from which you attempted to login.
6.If ‘Account Banned’ appears on your Android app and you cannot log in to your account,
please try logging in via desktop.
Login issue> Incorrect password
At present, the app side can "forget the password". Please upgrade the software to the
latest version or reset your password through the official website. Withdrawal and C2C
coin selling are prohibited within 24 hours after resetting the password
You can click here to reset your password
Login issue> How to unlock account
If your account was locked by yourself, please follow the steps below to unlock it:
Users can unlock their account on the Log In page after 2 hours.
1. Click Reactivate Account (If you are unable to open this link, please go to the login page on
the Binance website.)
2. Enter your account details, password and 2FA code.
3. Click [Unlock] on the pop-up message.
If the page shows that the unlock request has been submitted, it means that your application is
under review. The review is usually completed within 7 business days and the results will be
sent to your email.
For more information on unlocking your account, click here

🌟Notice🌟
1.If you are brought to the Log In page during the reset process, please try again on the
website. Click here to unlock.
2.If your account was locked due to other reasons, click below to find out more👇:
Login issue> Forget my account
If you do not remember your account details, please check the messages in your frequently used
phone number or email that you may have used for registration. If you registered via email, you
can check your inbox for a welcome email from Binance that was sent when you created the
account.
Login issue> Did not receive SMS Verification Code
clicking "Forgot password?".
Login issue> Did not receive SMS Verification Code
clicking "Forgot password?"
Login issue> Did not receive email
If you have not received the email, please check your spam, trash and deleted emails. If the
email is not there, please check your withdrawal email. Please make sure you click Send Code
as well.
If you still cannot receive the email, please add the following to your email whitelist:
do-not-reply@binance.com
donotreply@directmail.binance.com
do-not-reply@post.binance.com
do-not-reply@ses.binance.com
do_not_reply@mailer.binance.com
notifications@post.binance.com
do-not-reply@notice.binance.com
do_not_reply@mgmailer.binance.com
do-not-reply@directmail2.binance.com
do_not_reply@mgdirectmail.binance.com
do_not_reply@mgmailer2.binance.com
High network traffic can also be the reason for being unable to receive a verification code. Please
try again after 30 minutes.
Please click here to check how to set up the email whitelist
Login issue> How to bind email/google authenticator
Please do not be alarmed if you receive a notification to enable other security verification. To
enhance account security, all mobile phone-registered users will need to enable two-step
verification (Email Verification/Google Authenticator/Binance Authenticator).
More information on enabling two-step verification :

How to enable Google Authentication
How to ensure your email address is linked
How to Register on Binance App
Unfortunately, we are not able to provide services to users using a China-based email
address. We recommend you use a different email address.
How to Use Binance Authenticator for 2FA on Binance
How to use Binance Authenticator
If you are unable to download Binance Authenticator, please visit the official website or click here
to download.
If you are unable to use the security verification method that you have previously enabled, click
here to reset.
Login issue> How to change email
You can change your email address directly on the website and app using this link
If you are unable to use Email Verification [and also cannot login to your account], you can reset
it by following these steps:
1. Enter your account details and password

2. Click on [Security verification unavailable?]
Click here to reset
Unfortunately, we are not able to provide services to users using a China-based email
address. Please try another email address. The following are not supported:
qq.com/163.com/sina.com/sina.cn/189.cn/aliyun.com/live.cn/msn.cn/wo.cn/139.com/
yeah.net/21cn.com/china.com/sohu.com/yunsite.net/nifty.com/126.com
Please note ⚠️:
1.For more information on changing your email address: Link
2.We advise you to use your new email to login after receiving our notification of successful reset
via email.
Login issue> Email/Cellphone is occupied
If the system prompts you that the email address or mobile number is already occupied, you may
log in to your account to migrate the email address or phone number. After account migration,
you will not be able to make withdrawals on either account for 24 hours.
Please click here to migrate.

For details on migration, please refer to this link
Please also note the following conditions for migration (assuming A is the account you
would like to migrate to and B is the account you no longer wish to use):
• A must be linked to either your phone number or email address, while B must be linked to both
your phone number and email address.
• There are no open loans orders on B and the total balance is less than 0.001 BTC.
• The accounts are not in restricted countries/regions.
• None of the accounts are a master, sub, or corporate account.
If you do not meet conditions for phone number migration, please try the following:
1. Log in with the phone number.
2. Link the account to an email address that is not registered on Binance.
3. Unlink the phone number from the account. For more information, please refer to here to
check how to Reset SMS Authentication.
🌟Note🌟:
• After unlinking your email address, you need to wait one month before you can link it to another
account.
• Unfortunately, we are currently unable to provide services for users using China-based email
addresses. Please use a different email address.
Login issue> How to change 2FA(Binance/Google authenticator or Phone
number)
If you are facing issues to complete Face Verification when removing 2FA from Android
devices, please update your Binance App to the latest version (v2.45.0).
If you are unable to use Google Authenticator / Phone Number Verification / Email Verification
and also unable to log in to your account, you can reset security verification by following these
steps:
1. Enter your account details and password on the Log In page.
2. Click [Security verification unavailable?] located at the bottom of the screen.
3. Alternatively, click here
For more information on updating your phone number and resetting SMS Authentication, click
here
For more information on changing your email address, click here
For more information on resetting Google Authentication, click here
If you are able to use Google Authenticator / Phone Number Verification / Email Verification, you
may choose to disable it manually by following these steps:
Web:
1. Log in to to your account.
2. Go to [Security] - [2FA] and select the 2FA method you wish to disable.
App:
1. Log in to your account.
2. Go to [Account] - [Security] and select the 2FA method you wish to disable.
🌟Notice🌟
1.If you have successfully complete your reset, we will notify you via email. Please stay tuned；If
your reset request fails, please click here to appeal.
2.If you are brought to the Log In page during the reset process, please try again on the website.
Click here to reset.
Login issue> How to enable biometric verification
To enhance user account security, the Binance app now supports biometric authentication
including facial recognition and fingerprint authentication. Please do not be alarmed if you are
prompted to activate security authentication, as this measure is introduced to better secure your
account.
Please refer to the following for details:
How to add facial recognition and fingerprint authentication?

After logging in to the mobile app, click on your user avatar - [Security] - [Biometric
Authentication] and select facial recognition or fingerprint authentication. Follow the instructions
on the screen to complete the process.
How to delete facial recognition and fingerprint authentication?

After logging in to the mobile app, click on your user avatar - [Security] - [Biometric
Authentication] and select the authentication method you wish to delete. Follow the instructions
on the screen to complete the process.
Please note ⚠️:

1. After deleting facial recognition or fingerprint authentication, withdrawals will be suspended for
24 hours. This cannot be changed.
2. When adding and deleting facial recognition or fingerprint authentication, you will only need to
verify your account via Phone Number/Email/Google Authenticator verification. Facial recognition
and fingerprint authentication will not be required in this stage.
3. Whether you will be able to add facial recognition or fingerprint authentication will depend on
whether your device supports this function.
Crypto Deposit / Withdraw

Deposit crypto to Binance
Crypto Deposit / Withdraw> Crypto deposit from another platform to Binance not
credited
 If your deposit has not arrived at you account, please try with the self service to report
this issue.
 You may track your request status: Click here Please keep the tracking link with you so
that you can check the latest update.
 If you have problems to fill the form, please check with our detailed guideline with more
situation: Guideline
Crypto Deposit/Withdraw > ATOM deposit address update
Binance has been upgrading its wallet infrastructure to ensure better wallet efficiency and
security. As such, we will be retiring the current deposit addresses and memo on Cosmos
Network (ATOM). We will be doing this in batches.
What should I do？
 Impacted users will receive an email informing them to obtain 👉a new deposit address
and memo. Please take action within 30 days of receiving the email notification.
 No immediate action is required for users who did not receive any email.
What will happen to the old address deposit？
 Within 30 days of the email notification, ATOM deposits to the old deposit addresses will
continue to be credited automatically. After that, the old deposit address will cease to
work. Users will need to manually credit their deposits made to the old deposit address
via the 👉Deposit History page.
🌟Please note🌟
If you still make a deposit to the old address after obtaining the new address, you will need to
manually credit the deposit via the 👉Deposit History page.
Crypto Deposit/Withdraw > Track the appeal status of a deposit that was not
credited
👉For the submitted recovery form of crypto deposit not credited, you may track your appeal
status. Please note, the time to complete the review will vary depending on the event, usually
between two weeks and several months.
Note：We will be revising the fees structure in order to better align with current conditions. This
update will affect all appeals submitted from 2022-05-26 (UTC). 👉Learn more information
Crypto Deposit/Withdraw > How to deposit crypto from another platform
Dear user, if you own cryptocurrency on another platform or wallet, you can transfer them to your
Binance Wallet for trading. Please refer to the step-by-step tutorial: How to Deposit Crypto to
Binance.
Cryptocurrencies are deposited via a deposit address. Click here to check if the crypto or
network you are using is supported by Binance.
Note:
- If you cannot get the deposit address at the deposit page, this is because your account has not
completed Personal Verification.
- If the account has been successfully verified but is still having this problem, try clearing the
device/browser cache and try again in an incognito window.
- If your crypto deposit to Binance has not been credited, please click the button below for further
Crypto Deposit/Withdraw > Deposit & withdrawal fees instruction
📣Due to a high volume of requests Binance has been receiving regarding fund recovery and
taking into account various market factors, we will be revising the fees structure in order to better
align with current conditions.
This update will affect all appeals submitted from 2022-05-26 (UTC).
The handling fee has been waived for certain scenarios while for others the fee will be updated
as 500 BUSD or 5% of refundable amount, according to the amount.
The final handling fee will be estimated and shown for certain appeal request. A
confirmation will be sent before we proceed.
Other fees are as follows:

➡️Crypto deposit: Free
➡️Crypto withdrawals: Please check the most recent data listed on each withdrawal page or click
here.
➡️Fiat deposits/withdrawals: Fiat deposit fees depend on the currency you are depositing and the
payment channel. For detailed fees structure, click here.
Note: Fees related to crypto will be adjusted according to market conditions and other factors
without prior notice.
Crypto Deposit/Withdraw > Crypto withdrawal disabled
Because your account is not logged in, we are unable to determine the specific reason. Please
click here to login to your account and click "Cannot withdraw crypto" again for us to
troubleshoot your withdrawal issue.
Your account’s withdrawal function will be locked for 24-48 hours if you have performed the
following actions:
- unlocked your account
- reset 2FA
- changed your password
- changed your account email
If the page shows that your withdrawal function has been temporarily disabled. You can resume
your withdrawal function in the following ways:
What Can I Do When Withdrawal Is Suspended
Crypto Deposit/Withdraw > Crypto withdrawal from Binance not arrived
If you have checked your transaction ID (TxID) on the blockchain and its status shows as
confirmed, verify whether the amount has reached the receiving platform requirement. If the
funds are not there yet, please wait for more confirmations on the blockchain. If network status is
confirmed, but funds are still not arrived, please contact the receiving platform for further
assistance. Binance cannot locate your transacted funds any more. You can check you TxID as
follows:
Web: Click here
App: Login select the Wallets, then the icon in the top right corner.
Crypto Deposit/Withdraw > Unable to Withdraw Proceeds from your first sale of NFT
To deter any possible scams or intellectual property infringements of NFT, withdrawal of the
transaction proceeds from any 1st standard NFT collections will be restricted for 10 days
from the sale.
During the 10-day clearing period, we will monitor any violation of Binance NFT Minting Rules
and Terms of Service. Restriction period will be further extended.
Time of your NFT sales and transaction proceeds can be found from User Center -> History -
> Sales History.
Crypto Deposit/Withdraw > Unable to Withdraw Proceeds from your first sale of NFT
To deter any possible scams or intellectual property infringements of NFT, withdrawal of the
transaction proceeds from any 1st standard NFT collections will be restricted for 10 days
from the sale.
During the 10-day clearing period, we will monitor any violation of Binance NFT Minting Rules
and Terms of Service. Restriction period will be further extended.
Time of your NFT sales and transaction proceeds can be found from User Center -> History
Crypto Deposit/Withdraw > How to Cancel Crypto Withdrawal
Binance will start the automatic withdrawal process as soon as you submit your verification code.
Unfortunately, there is no way for us to cancel this once you have initiated the withdrawal.
If your withdrawal has been processing for a long period of time, this can be due to network
activity errors. In this case you will find a Set Reminder button in the withdrawal page.
Click the button to receive a message as soon as the network activity resumes. Once your
network activity resumes, your withdrawal time should follow normal network timings. Once a
withdrawal is processing, it cannot canceled as the transaction has been submitted to the
network and is awaiting the block confirmation.
This is a decentralized process that cannot be changed or canceled.
Note: Once your transaction has been confirmed in the blockchain already, which means that
Binance has successfully completed the transaction. We regret that we are no longer able to
control the transaction and please contact the recipient's platform.
Crypto Deposit/Withdraw > How to withdraw crypto
If you wish to withdraw crypto, please follow the steps below:
Web：Log in and click 【Wallet】-【Fiat and Spot】-【Withdraw】 Here is the direct link.
App：Log in and select 【Wallets】-【Overview】-【Withdraw】
Please select the coin you would like to withdraw to an external wallet or another platform
(including US Binance) or another user in Binance. The withdrawal process needs a receiving
address from your external wallet or other platform.
Please provide the correct address before a withdrawal. And always make sure to choose
correct network. You can find full instructions here:
Crypto Deposit/Withdraw > How to check deposit & withdrawal history
If you wish to view Wallet Transaction History, please log in to your account and follow the steps
below:
📱 App
1. Tap on Wallet, select Spot Wallet, and tap on the icon at the top-right corner
2. Select to view records of crypto/fiat deposit and withdrawals, token transfers and
distribution, or BNB conversions
💻 Web
1. Click on Wallet - Transaction History
2. Select the transaction type you wish to view
If you want to download overall transaction history(including P2P/Spot/Future trading), click

[Generate all statements] (only applicable for the website). You will receive a text message/email
notification from the system. Return to the transaction history page and click [Download].
Please note:
1. Each user may only export transaction history 3 times a month.
2. You will receive an SMS/email notification after the transaction history has been generated.
The download link in the SMS/email will be valid for 7 days so please download it as soon as you
can.
3.The maximum period you can export is 1 year.
If you wish to view trading history, select the relevant records below 👇
Fiat Deposit / Withdraw>

General Inquiry
Fiat Deposit / Withdraw> Fiat Currency Deposit Instructions
🎈Deposit Channel Info To view which specific channels we support for various currencies,
please go to the home page - Buy Crypto and enter the selected currency to see which deposit
channel can be used.
🎈Deposit Channels Please note that not all channels support the various fiat currencies.
1. Bank Deposit
2. Card Deposit
3. Buy Crypto with Card (Only support Visa/Mastercard)
4. Buy Crypto with Third-Party Payment Methods (e.g. Simplex, Paxos, Banxa, Advcash). For
more info on the various third-party channels, you can search the name of the channel in the
Support search box.
5. Buy Crypto via P2P
🎈Deposit History
View Deposit History Here
🎈For Corporate Users
If you encounter any problems depositing/withdrawing fiat currency, please email the relevant
documents and information to: corporate-fiat@binance.com
🎈Deposit Has Not Arrived/Failed

Please note that the estimated fiat deposit arrival time does not include the weekends and
holidays, please wait patiently until it reaches the deposit arrival time.
You can select one of the options below for more details.
Fiat Deposit / Withdraw> How to withdraw fiat from Binance
🔸Withdraw Fiat From Wallet
1. Go to Wallet - Fiat and Spot. Select the Withdraw option, then select Fiat. You will see the Fiat
Withdrawal Page.
2. Select your fiat currency and payment channel to proceed with more info here
🔸Withdraw Crypto From Wallet
1. Exchange your crypto into fiat currency you wish to withdraw. View current trading pairs here
2. Go to Wallet - Fiat and Spot. Select the Withdraw option, then select Fiat. You will see the Fiat
Withdrawal Page
3. Select your fiat currency and payment channel to proceed
🔸Fiat Currency Not Listed
If the fiat you are about to withdraw is not on this list, you can exchange crypto for fiat via P2P
🔸Bank Card Not Supported
💳 If your bank card is not supported, please contact your bank for more information.
💳 To withdraw EUR, only Visa is supported.
💳 If you can't withdraw via card, you can also withdraw via P2P or Third-Party Platforms
Fiat Deposit / Withdraw> How to use recurring buy
Recurring Buy allows automatic crypto purchases with fiat currency. You can set your desired
frequency and purchase amount.
⚠️Please note that you can only amend your recurring buy plan (i.e. frequency and purchase
amount) once within the first hour after confirmation. To prevent fraudulent orders, no
amendments are allowed between the 2nd hour and the 73rd hour after confirmation.
➡️[Click here] to find out How to use Recurring Buy and How to cancel Recurring Buy
🎈Frequently Asked Questions
1. Which payment methods do Recurring Buy support?
2. What are the possible fees for Recurring Buy?
3. How to add or remove cards for Recurring Buy?
4. How to pause or stop my Recurring Buy plan?
5. How many cards can I save on Recurring Buy?
6. My Recurring Buy plan failed. What should I do?
For answers to the above questions, visit Frequently Asked Questions.
*If you can’t open the link, search for “Recurring Buy” at Help Center.

Binance 5th Anniversary Mystery Box
To mark Binance’s fifth anniversary, Binance NFT Marketplace is launching the “Binance 5th
Anniversary” Mystery Box Collection featuring five unique Binance-themed designs, along
with two promotions.
The launch of the “Binance 5th Anniversary” Mystery Box Collection will follow the BNB
prerequisite feature as part of the Subscription Mechanism. For more details, read our blog
here and a detailed step-by-step guide here.
Subscription Mechanism Timeline and Details
1. Preparation Phase — 2022-07-04 00:00 (UTC) to 2022-07-06 02:00 (UTC)
Users must meet the minimum daily average BNB holding of 0.1 BNB during the Preparation
Phase to be qualified to participate in the corresponding NFT primary sale.
2. Subscription Phase — 2022-07-06 02:00 (UTC) to 2022-07-07 09:00 (UTC)
3. Calculation Phase — 2022-07-07 09:00 (UTC) to 2022-07-07 12:00 (UTC)
4. Distribution Phase — 2022-07-07 12:00 (UTC)

Together with the Subscription Mechanism, there will be 2 additional activities. Click here
to see the activities and how to participate.
For more information, click here to read announcement.
Fiat Deposit / Withdraw> Failed to enable SEPA/FPS(Paysafe) service
Please note that users who wish to use our service for EUR/GBP-related transactions will need
to share their account information with our service providers (Paysafe and Bifinity).
This is a service agreement reminder that will appear for all users who need to perform
EUR/GBP-related transactions. (Exchanging EUR/GBP to crypto/SEPA/FPS, etc.)
🔍 You may encounter the following errors while enabling the SEPA/Faster Payments fiat
services or performing EUR/GBP-related transactions.
1."Activation Failed” Something went wrong with your Paysafe activation, please try
again. This error appears because the verification on the service provider's end has not been
approved. As Fiat Service Activation is limited to 3 attempts per day, please try again the next
day if you have reached the daily limit.
2."Under Review” Your Paysafe activation is under review. Please wait patiently for 1 business
day.
3."Service Not Available" This means SEPA or FPS is not available for your account. Please
follow the instructions to exchange your fiat currency into BUSD or try other payment methods.
Please note that SEPA is only available for verified EEA residents. FPS is only available for
verified UK residents. [Verify Now]
Fiat Deposit / Withdraw> Failed to enable SEPA/FPS(Paysafe) service
Please note that users who wish to use our service for EUR/GBP-related transactions will need
to share their account information with our service providers (Paysafe and Bifinity).
This is a service agreement reminder that will appear for all users who need to perform
EUR/GBP-related transactions. (Exchanging EUR/GBP to crypto/SEPA/FPS, etc.)
🔍 You may encounter the following errors while enabling the SEPA/Faster Payments fiat
services or performing EUR/GBP-related transactions.
1."Activation Failed” Something went wrong with your Paysafe activation, please try
again. This error appears because the verification on the service provider's end has not been
approved. As Fiat Service Activation is limited to 3 attempts per day, please try again the next
day if you have reached the daily limit.
2."Under Review” Your Paysafe activation is under review. Please wait patiently for 1 business
day.
3."Service Not Available" This means SEPA or FPS is not available for your account. Please
follow the instructions to exchange your fiat currency into BUSD or try other payment methods.
Please note that SEPA is only available for verified EEA residents. FPS is only available for
verified UK residents. [Verify Now]
Fiat Deposit / Withdraw> How to withdraw EUR
Withdrawing EUR to Bank Account
Important Notes
📝 Only Visa cards issued by European Economic Area countries are accepted.
📝If you have Crypto in your wallet now, convert your crypto into EUR here. Then you will have
EUR in your binance account, follow the instructions below to see how to withdraw EUR to your
bank account.
🎈1.Withdraw via Visa Card: Click here
🎈2.Withdraw via P2P
If you have EUR in your Binance wallet but don’t have a Visa card to receive EUR, you can try
this method to withdraw EUR to your bank account. (BUSD can also be any other crypto)
a. Trade your EUR into BUSD
b. Sell your BUSD for EUR via P2P to receive EUR in your bank account.
More info on Binance P2P Trading FAQ
How to sell crypto on Binance to get EUR via P2P
🎈3.Withdraw via Advcash: More info here
⭐️ Please note that you can only withdraw fiat to a bank account that is under the same name as
in the Binance system. Withdrawals to a third-party account or to a bank account with an
incorrect name will not be processed. If you already withdrew, the funds would not leave your
account. If you need to modify your name in Binance system, you can do it here.
Fiat Deposit / Withdraw> How to withdraw GBP
To withdraw GBP via bank card, only Visa cards are supported.
Third-party account is not supported. If you deposited from accounts from Wise or
another third party account, unfortunately, we can’t verify your bank details to enable
your withdrawal function via Faster Payments.
📣 Important Notes about Faster Payments:

1. You need to complete a deposit order via Faster Payments of at least 3 GBP to verify your
account before making a withdrawal order.
a. Please note that you need to confirm that the amount has arrived in your Binance wallet
to make a withdrawal. Check if your deposit has arrived here.
b. Estimated deposit arrival time: 1-2 business days
c. Detailed instructions here.
Withdraw GBP via Faster Payments estimated arrival time:

May take a few minutes or up to 1 business day to process, depending on your bank.
How to Exchange crypto into GBP?

Exchange your crypto into GBP. View current trading pairs here.
🎈 For non-UK residents, how to withdraw GBP?

1. To withdraw existing GBP: Exchange GBP into BUSD here. Then, sell your crypto for GBP via
P2P to receive GBP in your bank account.
2. To exchange crypto for GBP: Please follow the instructions for P2P above.

How to withdraw USD
⭐️Notice: With effect from 2021-11-19 09:00 AM (UTC), the USD (SWIFT) bank
deposit/withdrawal channel will no longer be supported for certain countries. View list of
unsupported countries.
For deposit orders placed after 2021-11-19, you will be refunded, but you may need to pay a
refund fee.
Methods to Withdraw USD

1. Sell your crypto for USD via bank card channel
You can sell your crypto for USD Here so you can get USD in your spot wallet. Then you can
withdraw USD to your bank account via method 3.
2. Withdraw USD via SWIFT (To withdraw via this channel, you will be able to receive USD to
your bank account if you have BUSD in your Binance account)
3. Sell your crypto into USD via P2P
Fiat Deposit / Withdraw> How to withdraw USD
unsupported countries.
refund fee.
Methods to Withdraw USD

1. Sell your crypto for USD via bank card channel
You can sell your crypto for USD Here so you can get USD in your spot wallet. Then you can
withdraw USD to your bank account via method 3.
2. Withdraw USD via SWIFT (To withdraw via this channel, you will be able to receive USD to
your bank account if you have BUSD in your Binance account)
3. Sell your crypto into USD via P2P
Fiat Deposit / Withdraw> How to deposit GBP
We are pleased to inform you that depositing GBP via Faster Payments is now available for
users who have verified their address as a UK resident. Verify Now
Deposit/withdraw GBP via Faster Payments estimated arrival time:

May take a few minutes or up to 1 business day to process, depending on your bank.
How to deposit GBP

1. Faster Payments
2. Buy crypto with cash balance
3. Card deposit (Visa/Mastercard)
4. Third-party payment methods
5. P2P
Methods 1 and 2 are only available for UK residents according to regional regulations.
Fiat Deposit / Withdraw> Deposit USD via Swift did not arrive
unsupported countries
For deposit/withdrawal orders that have been successfully placed before 2021-11-19 but have
not been credited, they will still be credited normally.
refund fee.
Deposit USD via SWIFT did not arrive

Please note that your USD deposit via Signature SWIFT usually takes 1-4 business days to
arrive.
💰 If your deposit via SWIFT has not arrived after 4 business days, please submit an appeal
here. After receiving your application, our team will review it and give you an update within 3
business days. You will be notified of the result via email or internal notification.
You can find Frequently Asked Questions like below about SWIFT in this link.
1. I've deposited more than my current limit and received only a portion of my deposit. When will
I receive the remaining amount?
2. I tried to deposit through bank transfer, but the transfer status shows “processing” instead of
“successful” or “failed”. What should I do?
3. I made the transfer but forgot to include the Reference Code.
4. I would like to increase my deposit/withdrawal limits.
5. I made the transfer, but the name on my bank account doesn’t match the name on my Binance
account.
6. I tried to withdraw using a SWIFT transfer. The status shows that the transaction was
successful, but I haven’t received the withdrawal.
7. I tried to deposit using an ACH or a US domestic wire transfer.
Fiat Deposit / Withdraw> Deposit USD via Swift did not arrive
unsupported countries
For deposit/withdrawal orders that have been successfully placed before 2021-11-19 but have
not been credited, they will still be credited normally.
refund fee.
Deposit USD via SWIFT did not arrive

Please note that your USD deposit via Signature SWIFT usually takes 1-4 business days to
arrive.
💰 If your deposit via SWIFT has not arrived after 4 business days, please submit an appeal
here. After receiving your application, our team will review it and give you an update within 3
business days. You will be notified of the result via email or internal notification.
You can find Frequently Asked Questions like below about SWIFT in this link.
1. I've deposited more than my current limit and received only a portion of my deposit. When will
I receive the remaining amount?
2. I tried to deposit through bank transfer, but the transfer status shows “processing” instead of
“successful” or “failed”. What should I do?
3. I made the transfer but forgot to include the Reference Code.
4. I would like to increase my deposit/withdrawal limits.
5. I made the transfer, but the name on my bank account doesn’t match the name on my Binance
account.
6. I tried to withdraw using a SWIFT transfer. The status shows that the transaction was
successful, but I haven’t received the withdrawal.
7. I tried to deposit using an ACH or a US domestic wire transfer.
Fiat Deposit / Withdraw> How to buy crypto with bankcard
👉To purchase crypto with bank cards, please follow these steps:
1. Log in to your Binance account
2. Click [Buy Crypto]
3. Select Bank Card - Buy
[List of supported fiat currencies]
[List of supported card-issuing countries]
👉Payment method: Visa/MasterCard
Arrival time: Instant (Process time may take up to 24 hours)
Arrival method: Direct deposit to account wallet Identity verification: Required
👉If the payment failed and your funds were deducted, the funds will return to your bank account
within 7 days. If the payment failed, please [try other payment methods with this link]
👉View Buy Crypto History.
Fiat Deposit / Withdraw> Failed to buy crypto/deposit fiat with Visa/Master card
🎈 Other Queries
P2P Query: Please select the P2P section on the menu.
Failed to Buy Crypto with Card

🎈If you failed to buy crypto with a card or failed to deposit fiat, the deducted assets will be
automatically refunded within 7 business days. You don't need to take action within 7 business
days.
⭐️If you deposited fiat but did not receive a refund or your deposit was not credited to Binance
after 7 business days, please [submit an appeal]. Your appeal will usually be reviewed within
3 business days.
[Check Appeal Status].
If you received the following error messages:

🎈1. Transaction Declined/There was a problem processing this payment, please use a
different payment method.
Please try another card issued in different banks. If the problem persists, this channel is not
supported for your card. Even if you have purchased with the same card before, it is still possible
that you can’t purchase with this card this time. Please buy crypto via [P2P] or third-party
payment methods.
🎈2. Bank card's issuing country is not supported.

Your card issuing country is not supported on Binance. Please buy crypto via [P2P] or third-party
payments instead.
🎈3. 3D-Secure Authorization-Related Notice.

This means your bank has not authorized your deposit. Please try again after 15 minutes. If the
problem persists, please contact your bank to resolve this issue.
🎈4. You got an email telling you that your transaction is at risk and your deposit function
is suspended.
Please submit an appeal as shown in your email. The appeal review normally takes 3 business
days. Once the appeal has been approved, you can buy crypto with your card again. If you
couldn't find the email that contains the appeal link, please place another order in order to
receive a new email.
🎈5. If the page shows Error 400.

Please clean your cache and try to open the page with a computer in incognito mode.
If your order is stuck in process of executing: Please wait patiently for 24 hours. Your order
status will show canceled/failed. Your funds will be returned after your order status is
failed/canceled.
Fiat Deposit / Withdraw> Bank transfer did not arrive to binance
➡️You didn’t receive your fiat transfer to Binance?
Please wait patiently for the estimated arrival time according to different methods of deposit.
Estimated Arrival Time:
PayID (AUD): Up to 24 hours

SEPA (EUR): Up to 3 business days
Faster Payments(GBP): Up to 1 business day
SWIFT (USD): Up to 4 business days
Please note that the estimated deposit arrival time does not include the weekends and
holidays, please wait patiently until it reaches the deposit arrival time. You don't need to take
action within the estimated arrival time.
🎈If your bank transfer did not arrive within the estimated arrival time or it has been more
than 7 business days since the transaction was made and the funds have not been returned to
you, please Submit an appeal. After receiving your application, our relevant team will review it as
soon as possible. You will be notified of the result in 3 business days via email with the proof of
refund attached (If applicable).
⭐️Check Appeal Status
If you deposited/bought crypto with the card, please check the option below.
Fiat Deposit / Withdraw> Failed to add a card to account
How to add a new card to your account?
Web: [Click here]
App: [Click here]
A card can only be added successfully to your account if the transaction you made through this
card is successful.
Cannot add a new card to your account?
⭐️You will need to wait 48 hours to add the same card again once you delete/remove it.
You might have encountered the following error messages when trying to add a new card:
-This card has been added previously, please try a different card (4004)
Please remove the card from the existing account before adding it to your current account. One
card can only be linked to one account. If your card is linked to a friend’s account, please contact
the owner of the account to remove the card.
How to remove a card from your account?
Web:[Click here]
App:[User center]-[Payment Methods]-[Cash Payment Methods]-[Manage Cards]

-There was a problem processing your payment, please try again later. (10000103)/5012
This means that your card does not support the transaction. Please link a card that is issued by a
different bank or [try to buy crypto via p2p using the same card].
-The issuing bank is not compatible
This means that your issuing bank does not support the transaction. Please link a card that is
issued by a different bank or [try to buy crypto via p2p using the same card].
-Your bank card failed the verification
This means that your issuing bank does not support the transaction. Please contact your bank or
link another card.
-There is a problem processing this payment. Double check card details and try again.
Check that you have entered the correct information and try again. Alternatively, you can use
another card.
Fiat Deposit / Withdraw> How to deposit with bank card(Non p2p related)
Deposit EUR/GBP/HKD/UAH/RUB via Card

Deposit the currencies above via “Card Deposit”, then buy crypto with the deposited currency.
Buy crypto here.
➡️Please follow these steps:

1. Login to your Binance account
2. Click Buy Crypto
3. Enter the currency of your choice, then select “Card Deposit”.
➡️For more step-by-step instructions, click here.
➡️Important Notes
1. Identity Verification is required
2. If the payment failed, and your funds were deducted, the funds will return to your bank account
within 7 days.
3. If the payment failed, please try other payment methods here
4. To buy crypto with other currencies, please select "How to deposit fiat" or "How to buy crypto
with bankcard" below
5. For other related issues, please select one of the options below.
23:36
Bank Transfer did not arriveHow to deposit fiatFailed to add a card to accountHow to deposit
EURHow to deposit GBPThe purchase failed but the money was debited from the bank's
sidehow to buy crypto with bankcardBank Transfer did not arrive to binance account
Fiat Deposit / Withdraw> Withdraw EUR/GBP via bankcard order failed
Fiat withdrawal (GBP/EUR/RUB/UAH) order via bank card is failed
🎈 Instructions
1. View your fiat withdrawal history here
2. Tap the “Appeal” button on your failed transaction order to file an appeal.
3. You will then find out the reason for failure and how to withdraw your funds. Please press the
button "appeal".
4. The results of the appeal will be sent to you in 3 business days via email or via internal
notification.
🎈 Recommendations
1. We recommend that you use another card to withdraw your funds or contact your bank as the
reason for failure is often related to restrictions from your card’s issuing bank.
2. To withdraw EUR and GBP and RUB, only Visa is accepted.
🎈 Other Methods to withdraw
If you don’t have another card, you can use P2P to sell your crypto and get money in your bank
account. Learn more.
P2P Trading
P2P Orders> 5th Anniversary: Trade on Binance P2P to Share

10,000 BUSD.
To mark Binance's 5th anniversary, Binance P2P is excited to announce a promotion for new
and existing Binance P2P users, who can share a rewards pool of 10,000 BUSD.
Activity Period: 2022-06-30 08:00 (UTC) to 2022-07-12 08:00 (UTC)
Promotion A: Bonus for New P2P Users
The first 1,000 users who have never traded on Binance P2P prior to 2022-06-30 08:00 (UTC),
confirm their registration, and make their first cryptocurrency purchase of at least $100 equivalent
in a single transaction on Binance P2P during the activity period, will be eligible to each receive a
Binance 5th Anniversary Edition Token Gift Card valued at 5 BUSD equivalent.
Promotion B: Bonus for Existing P2P Users
Existing Binance P2P users who confirm their registration, have a total trading volume of at least
$1,000 equivalent (including buys and sells), and complete trades with at least 20 unique
counterparties during the activity period, will be eligible to participate in this promotion. The top
100 users ranked by the number of unique counterparties traded with on Binance P2P during the
activity period, will each receive a Binance 5th Anniversary Edition Token Gift Card valued at
50 BUSD equivalent.
For more information: Binance Five Year Anniversary: Trade on Binance P2P to Share 10,000
BUSD!
P2P Orders> I can't post ads with some Fiat currency on P2P
Please note that the available fiat currencies you can post ads with are determined on
your KYC region, not your physical location. If you are unable to post ads in some fiat
currencies, it's because your KYC does not support those currencies. However, you can always
place orders with those fiat currencies from other user's advertisements (except CNY).
You are able to trade in the fiat currencies supported by the region, you can check the support
fiat currency list for your account here: https://p2p.binance.com/en/postAd
Please be informed that only users who registered under Chinese ID in their KYC can trade
cryptocurrency using CNY. Other users who registered under different nationalities will not be
able to trade in CNY due to local regulations.
Please select your relevant local fiat currencies for P2P trading. Our customer service agents are
not able to adjust what currencies you can trade in P2P.
P2P Orders> P2P Order Disputes
If you have appealed for your P2P order, please login your account for us to verify your appeal
status.
How to raise P2P appeal
During a trade, you can click on the Chat button to start a chat with your counterparty. If you are
unable to resolve the situation or the counterparty has not responded after a long period of time,
you can click on the Appeal button to start an appeal. When a transaction is under appeal,
the crypto will stay locked until the case is resolved.

 All You Need to Know About the Binance P2P Appeals Process
How to cancel P2P appeal
If they reach an agreement, you can cancel the appeal directly.

Go to appeal pending page, click Cancel the appeal, appeal will be canceled.
⚠️Notice for African users:
Unfortunately, due to privacy policy, we are unable to show the counterpart's phone number. You
can ask them via chat box if they are willing to provide you with their phone number. If there is
any issue with the order and the counterpart has not replied to the order chat box, please click
"Appeal" so we can help you solve the issue. Thanks for your understanding.
P2P Buyer did not pay but marked paidSeller hasn't released cryptos for a long timeI overpaid to
the P2P sellerI paid but my P2P order is cancelledP2P payment name mismatched(Third-party
payment)P2P account disabled /Cannot Trade with P2P/ Cannot post P2P AdsRemove P2P
order from statistics/ Remove false feedbackI Paid but P2P order was cancelled
P2P Orders> P2P buyer did not pay
If the buyer has marked paid but you have not received the payment, maybe there is bank
transfer delay, payment has not arrived your account, please kindly wait a little more and
allow buyer more time to complete the transfer or cancel this order. You can also
communicate with buyer to ask them make payment or cancel the order. If you have not received
the payment or buyer do not response within 1 hour, please click Appeal button in the order, We
will help you directly via the appeal. The appeals will be handled within 12-48 hours, please be
calm as your crypto is escrowed by Binance and will NOT be paid to the buyer if the order
is open.

___
You can also click the yellow Chat button and engage in a conversation with the buyer to ask
him/her to cancel if he did not pay. If the two parties reach an agreement, you can click Cancel
Appeal and continue to complete the transaction.
P2P Orders> I Paid but P2P order was cancelled
Please calm down with us to solve this problem. Our support process will go more smoothly if
you read and follow the instructions below, thank you for your cooperation:
If you have already paid the seller but the order has been cancelled, immediately check if the
seller advertises SELL online, if so place a new order with the same value. Note that you do
not need to pay for this new order, click Transferred, next to confirm because you have already
transferred, so that the order will not expire and be cancelled.
Then chat with them via the chat box to explain the situation with information so that the seller
can check (including full payment information, time, money transfer receipt). At the same time, to
speed up the process, please leave your contact phone number in the chat box (not in this
chat) so that after checking, they can contact you as soon as possible.
Rest assured that once a new order is placed, your funds will be kept safe as the seller's coins
will be locked while the order is open/pending. You can still place a new order if the selling price
is higher than the old one, this is to attract the seller's attention and demand a refund. You can
cancel the order if the seller has refunded you.
How to place a new order:
📱 Binance App (APP): Wallet > Funding > P2P > Click on the profile icon in the upper right
corner > Order History > Select the order you transferred money but canceled > Click on the
user's alias (nickname) sell > Select the SELL ad from the seller's online profile.
💻 Website: Orders > P2P Orders > All Orders > Select the order that you transferred but
canceled → Click to view order details > Click on the seller alias (nickname) above the
conversation > Select an ad SELL from the seller's online profile.
➡️After chat, if seller still refuses to release crypto for new order, please file appeal about that
order, our customer service staff will check and assist you complaint within 48 hours, please wait
patiently.
⚠️Please note:
 To protect your assets, please follow the trading steps prescribed by Binance. This
ensures that the assets of both the buyer and the seller are protected.
 If the seller does not have an existing order to advertise online, please use the chat box
to communicate seller.
 In the next transactions, please remember to press Transferred, next within the
specified time after the money has been transferred and do not cancel the order if you
have already transferred the payment.
➡️Canceled orders will not be able to appeal, we highly encourage you to find out at the How to
Appeal for P2P Orders on Binance App. If you have already appealed your order, you can
check the status of your claim by clicking the option below
Seller do not have any online Sell adsP2P payment name mismatched(Third-party payment)I
have appealed, Check the appeal processP2P account disabled /Cannot Trade with P2P/
Cannot post P2P AdsRemove P2P order from statistics/ Remove false feedbackReceived
buyer's payment but order cancelled, I can't release crypto
P2P Orders> P2P Account disabled / Cannot Trade with P2P
Your account may be restricted due to transaction restrictions or some bad trading performance.
Please login for us to verify your account status. More information: P2P User Transaction Policy
Transaction restricted after 3 order cancellationsMy Ads not showing on Binance P2P
pageTransfer my asset to Funding Wallet and sell crypto via P2PCertain Fiat currencies cannot
be tradedMy P2P asset was frozenMy account is normal, why I can't post adsWhy my ads were
closedAdd/Delete p2p payment methodI am from Netherlands and can't use P2P
P2P Merchant
P2P Merchant>Become a P2P Merchant
To become a Binance Global Merchant, users need to meet the requirements below. If you have
met all the requirements, please directly click here to submit an application on web: Merchant
Application Portal
Note: Applications are not available on app.
⭐ Requirements for P2P Merchant:
1. Complete Verified Plus
2. Complete Phone Number Verification and Email Verification
3. A certain amount of BUSD must be available in your Spot account for security deposit
4. Actively trading on P2P (300 - 1000 real transactions per month). The total P2P trading
volume required varies from region to region.
Click here to check your P2P trading profile: User center
Please note that the requirements listed are for reference only, we cannot guarantee that your
application will be successful if you meet the above requirements. The specific requirements for
each region will be reviewed and decided by our local teams based on your trading volume,
behavior, as well as the market requirements. We are unable to disclose further details.
Applications are reviewed on a case-by-case basis within 14-21 business days.
Please expect a slight delay due to the high volume of applications. You can view the results of
your application on the same page.
If your P2P Merchant application has been rejected, unfortunately, we are unable to disclose the
specific reason for rejection. Please try again next month when you have completed more orders.
Binance Merchants P2ProBinance P2P Launches Merchant VIP ProgramP2P seller did not
release cryptosCheck P2P Merchant Application status
P2P Merchant>Check P2P merchant application status
Dear user, If you have submitted your application, it will be reviewed in the following 14 days
(up to 21 days if high-volume applications). Once application reviewed, you will receive an
email regarding the review result. You can click here to view application status
If your application was rejected, it may because your trading history didn't meet our requirement.
The requirements for joining the Merchant Program are based on your trading history and
large trading volume(300-1000 trades per month depending on your region). We are sorry that
we are unable to disclose the specific reason for rejection. Don't hassle to try again next
month when you have completed more orders. Click here to check your trading profile:
If you can not submit a Merchant application due to address verification failed, please click below
button 👇 Residential address verification to check the reason and submit new Residential
address verification application. Once you complete Residential address verification(Verified
Plus), you can submit Merchant application again.
P2P Merchant>Check P2P merchant application status
Dear user, If you have submitted your application, it will be reviewed in the following 14 days
(up to 21 days if high-volume applications). Once application reviewed, you will receive an
email regarding the review result. You can click here to view application status
If your application was rejected, it may because your trading history didn't meet our requirement.
The requirements for joining the Merchant Program are based on your trading history and
large trading volume(300-1000 trades per month depending on your region). We are sorry that
we are unable to disclose the specific reason for rejection. Don't hassle to try again next
month when you have completed more orders. Click here to check your trading profile:
If you can not submit a Merchant application due to address verification failed, please click below
button 👇 Residential address verification to check the reason and submit new Residential
address verification application. Once you complete Residential address verification(Verified
Plus), you can submit Merchant application again.
P2P Merchant>How to use P2P platform
Please select your issue below:
More issue about P2P Trading, please refer to P2P Trading FAQ
How to buy/sell crypto on P2PHow to post ads on P2PAdd/Delete p2p payment methodTransfer
my asset to Funding Wallet and sell crypto via P2P⭐P2P Appeal Related⭐P2P account
disabled /Cannot Trade with P2P/ Cannot post P2P AdsTrading fee on Binance P2P
PlatformCheck and export P2P transaction historyNew rules about charging extra fee on P2P
TradingBinance P2P add support for SHIB on CIS & EEU marketsCan I use corporate/sub-
account to trade on Binance P2PI am from Netherlands and can't use P2PWhy my ads were
closed
P2P Merchant>Remove P2P order from statistics/ Remove false feedback
Removing order from completion rate
For sellers, please note that cancelled orders will only affect buyer's completion rate and will not
affect seller's statistics. You do not need to remove those orders from the completion rate. For
buyers, if your order meets below criteria, the system will remove the order from stats
automatically.
✅ the seller did not respond in order chatbox
✅ Order was canceled within 15 mins
We understand you wish to remove your order from statistics since it was not your fault. Kindly
refer to the following scenarios to ensure if your order could be deleted from your activity:
We can not revert an order if it's due to:
 Power outages.
 Carrier and network issues (including but not limited to not receiving notifications).
 Seller's request (in such case, you should file an appeal and have us mediate).
We will study the situation in case it's due to:
 Policy break (such as requesting payment to third party accounts, external links, offering
off-trading, arbitrage trading, etc.).
 Server issues from your bank.
 Server issues from your counterpart's bank (unable to complete payments because of
seller's bank) .
 Binance Platform issues.
If your situation falls under one of the admitted scenarios, please provide us with the following in
order to proceed:
 Explanation of the issue.

 Proofs of the incident (bank confirmation of payment failed due to system malfunction,
unable to complete the transfer due to seller's account blocked, payment to a third party
requested, etc.).
Upon confirming those two points we will inform you if the order can be removed. If not, kindly
understand that Binance is not liable for any issue user's may have on their end. Users should
always be responsible for their connectivity and ensuring everything is right from their end.
Removing false/negative feedback
Please note that we are no longer removing feedback from users, You have to communicate with
the counterpart through the order chat.
P2P Merchant>Not receiving SMS code when releasing crypto for P2P
If you did not receive the SMS(Phone Number Verification) code to release the P2P order, this
may be due to network issue. Please try changing the 2FA method to Binance/Google
Authenticator. At the meantime, you can make a comment in order appeal, we will review
your order and do manual release for you, estimated handle time: 10 minutes.
Please be informed that we only allow Binance/Google Authenticator or Phone Number

Verification as verification method for releasing P2P order, Email Verification is not available.
Due to the network issue, seller may can't receive SMS code, we strongly suggest changing the
2FA method to Binance/Google Authenticator for releasing P2P order. To enable Google
Authenticator, go to
[Account Centre]
[Detailed Two-Factor Authentication FAQ]
--
If you received the error such as Blank page when releasing crypto' when browsing P2P
platform via website or apps versions, please first refresh the page or restart your Binance
application and try again. If the issue still persists, please follow the below tips to see if it will
work:
1. Make sure that the app is already the newest app: [Download the latest version]
2. Please log out and clear your cache and cookies, then log in try again.
P2P Merchant>Not receiving SMS code when releasing crypto for P2P
If you did not receive the SMS(Phone Number Verification) code to release the P2P order, this
may be due to network issue. Please try changing the 2FA method to Binance/Google
Authenticator. At the meantime, you can make a comment in order appeal, we will review
your order and do manual release for you, estimated handle time: 10 minutes.
Please be informed that we only allow Binance/Google Authenticator or Phone Number

Verification as verification method for releasing P2P order, Email Verification is not available.
Due to the network issue, seller may can't receive SMS code, we strongly suggest changing the
2FA method to Binance/Google Authenticator for releasing P2P order. To enable Google
Authenticator, go to
[Account Centre]
[Detailed Two-Factor Authentication FAQ]
--
If you received the error such as Blank page when releasing crypto' when browsing P2P
platform via website or apps versions, please first refresh the page or restart your Binance
application and try again. If the issue still persists, please follow the below tips to see if it will
work:
1. Make sure that the app is already the newest app: [Download the latest version]
2. Please log out and clear your cache and cookies, then log in try again.
P2P Merchant>Add/Delete P2P payment method
Please do not use any third party payment method (unmatched KYC name). Also, please use the
payment method taker selected to receive the payment. Using any third party payment or
different payment method to receive money might lead to a penalty to your account.
⚠️Binance is actively reviewing payment methods to ensure transaction efficiency and provide
our users with the best experience.
After careful review, the payment methods listed below have been delisted from Binance P2P:
❌Sberbank， ❌Gazprombank， ❌Alfa Bank， ❌Opening， ❌VTB， ❌Transfer from a bank
card (Russia)， ❌SBP - Fast bank transfer ❌Mir
Removed from Binance P2P for Ukrainian users only:
❌Bank transfer，
❌Transfer through a specific bank.
All ads containing these payment methods were automatically closed by the system.
Please note that adding an account from any of the mentioned banks to payment method / use
the Bank Transfer and Bank-Specific Transfer methods will fail. Please choose another available
payment method and continue trading.
⚠️The PrivatBank payment method has changed and be renamed to PrivatBank (Universal).
From now on, users will be able to use only the PrivatBank Universal card. This means, that
online cards of PrivatBank, as well as other cards of this bank, except of Universal card, will not
be available for trading on the Binance P2P platform. You can also refer to this guide on how to
add new payment methods to Binance P2P
P2P Merchant>Change P2P nickname
Dear user, with the new updates of Binance P2P Policy, all users (including merchants and
normal users) are allowed to change your nickname once every 365 days.
Here's a simple guideline on how you can change your nickname: Please login and click on [P2P
User Center.
In here, you can change your nickname by clicking on the 'Edit' option besides the 'Nickname'.
Notice: Please ensure to set your nickname professionally. It will be disabled if your
nickname is improper:
a) The nickname needs to be unique
b) 1-20 characters, it can only contain English characters, numbers, and the following symbols,
""_"" or ""-"" only
c) Nicknames can only be edited once every 365 days, once you have changed your nickname,
you'll need after 365 days to change it again. The system will show you the date you last
modified your nickname.
P2P Merchant>Incorrect name when adding P2P payment method
The name displayed when adding a payment method is identified from your legal documents.
You cannot edit this name.
When you receive P2P payments or add a P2P payment method, if the name displayed is
different from the one on your identification document, please click here to modify it. If you
have not completed Identity Verification, please complete it and apply for a name change
afterwards.
___
Please note when applying:
1. We only support changing the account holder’s name in the case of spelling errors and lack of
accents. We do not support changing one person’s name to another. The processing time is 5-7
business days.
2. If your name change request has just been rejected and the system asks you to wait for 24
hours, please wait and try again later.
3. Please fill in your complete first name and last name in the first Name field, and stamp them in
order according to your identification, and leave the remaining 2 fields blank.
4. If your application is successfully reviewed and you still cannot see the modified name, please
remove the payment method and add it again.
Binance Card / Pay
Binance Card> Binance Card Ukrainian Refugee Program

What is Binance Card Refugee Program? Who can apply?
Binance Card Refugee Program allows Ukrainian Refugees to apply for Binance Card while
in other EEA supported countries.
If you are still in Ukraine, you cannot apply for Binance card.
Definition of refugee: who have left Ukraine after the onset of war.
👉 Binance Card Ukrainians Refugee Program
⚠️If you want to claim the 75 BUSD crypto donation for three months (225 BUSD in total) from
Binance Charity for Ukrainian Refugees, you must apply for the Binance Refugee card first
and then contact our NGO partner to apply for the donation. Please be noted that donation
application does not guarantee you will get the donation. Our partner screen the authenticity
of the answer and only the people in most need of help will get the donation.
👉 Crypto donation FAQ
💎 When is the program launched?
The Ukraine Refugee Card Program is launched on 25th April, 2022.
💎 What are the requirements to apply for Binance Refugee Crypto Card? Why I can't
apply?
Please make sure you meet all the requirements below:
1. Never apply to get the regular Binance Card before the refugee program announcement.
2. Identity verification country = Ukraine (age above 18)
3. Must bind your current EEA phone number to Binance account
4. You are currently located in the supported list of EEA countries
5. Your Verified Plus status is unverified or verified in Ukraine.
If you meet the above requirements but still can't apply, please search "Binance card application
error" in the chatbot to get solutions.
👉 Click here to Bind or change phone number
👉 EEA countries list

💎 How to apply for Binance Refugee Crypto Card?
You can click here to learn how to apply for Ukrainian refugee card.
1. Complete identity verification and bind EEA phone number to Binance account
2. Log in Binance account and Apply here
⚠️Application Notice:
You need to ensure card delivery address is accurate at the point of application. If you don't
receive Binance Card, you WILL NOT be able to reorder physical card anymore. You will only
be able to use the virtual card until the end of the program. You also WILL NOT be able to
change shipping address after card ordered.
💎 Ukraine Refugee Card spending limit
Please note that for the user under this program, the spending limit of the Binance Card will be
lower than usual. The limits cannot be increased.
1. Virtual card daily spending limit: 500 EUR
2. Physical card daily spending limit: 2000 EUR
3. Physical card daily ATM withdrawal limit: 200 EUR
⚠️Direct transfer to Binance card is not allowed. If you transfer any funds to the Binance
card directly, your card may be terminated. Please be informed that Visa Direct transfer is
considered as high risk operation. We may cancel your Binance Card without further
notice if the system detects suspicious activities in accordance with our Terms of Use
and the Cardholder Agreement.
More information about Binance Card 👉 Click here
Binance Card> How to claim Ukraine Refugee 75 BUSD crypto donation
Ukrainians who are refugees (people outside Ukraine) or internally displaced people
(people inside Ukraine) both can apply for Binance Charity 75$ BUSD crypto donation, but
in different ways. If you have any questions regarding everything of crypto donation, please
directly contact NGO standwithukraine@isans.org for assistance.
💎 How to claim 75 BUSD for 3 months (225 BUSD in total) crypto donation from Binance
Charity or other aid?
👉 Refugees (people outside Ukraine and lives in one of EEA countries now)
1. Register Binance account and apply for Binance Refugee card (Step by Step guide, FAQ
on Refugee card)
2. Send email to NGO to apply for the crypto donation. NGO email:
standwithukraine@isans.org
3. Due to the large amount of inquiry, it may take 14 business days to reply you after you
send the email. Please wait patiently. Thank you for understanding.
4. After receiving NGO's reply email, follow the NGO's instruction to apply for the crypto
donation. You will receive an online form from NGO and you should provide these information:
basic information, refugee status info, BEP20 BUSD deposit address, and Binance User ID
(BUID).
⚠️Please notice the disbursement won't be automatically deposited to your Binance card, you
must follow the above instruction to apply the refugee card first then enquire the crypto donation.
👉 Internally displaced people (people inside Ukraine):
You CANNOT apply for refugee crypto card but can apply for crypto donation. Unfortunately
our partner does not accept donation applications online. Our partner Palianytsia in Lviv and
Rotary Club Kyiv International in Kyiv is working directly at the shelters and onboard the people
currently living there. For transparent purpose, here is the list of shelter our partners working at.
We do not encourage you to travel to the shelter in-person for donation application due to
safety reason.
1. Energetykiv Street, 12, Bucha, Kyiv Region, Ukraine, 08292
2. Shevchenko Street, 2A, Irpin, Kyiv region, Ukraine, 08200
3. 51B Volodymyrska Street, Kyiv, Ukraine 02000
4. Lviv National University of Veterinary Medicine, Lviv
5. Shelter on Shevchenka St., 317/3, Lviv
6. Shelter in Stryiskyi Park, Lviv
7. Shelter on Zelena St., Lviv
8. Ukrainian Catholic University, Lviv
9. Dormitory on Karpyntsia St., Lviv
10. Dormitory on Kryvonosa St. 18,Lviv
11. Dormitory on Hnizdovskoho St., 6,Lviv
12. Dormitory on Hnizdovskoho St., 4,Lviv
13. Shelter on Puliuia St., 20,Lviv
14. School, Opaka, Drohobych district, Lviv region
15. School, Dovhe, Drohobych district, Lviv region
16. School, Medenychi, Drohobych district, Lviv region
17. Schools, Boryslav, Drohobych district, Lviv region
18. Schools, Chervonohrad, Chervonohrad district, Lviv region
19. Schools, Sokal, Chervonohrad district, Lviv region
If you are in Ukraine and would like to learn more about eligibility online, please reach out
to fundraising@international-rotary.com
💎 Where to find Binance user ID (BUID)?
You can find this data in the dashboard on your account:

https://www.binance.com/en/my/dashboard
💎 How to find BEP20 deposit address to receive crypto donation?

If you need to create your address to receive BUSD on the BEP20 network, you will need to
follow this link and select the coin and network:
https://www.binance.com/en/my/wallet/account/main/deposit/crypto/BUSD
💎 How long will I have to wait after filling the form to get payment?
Verification takes up to 10-14 days (some applicants need to provide more documents).
Please be noted that filling in the questionnaire does not guarantee you will get the
donation. Our partner screen the authenticity of the answer and only the people in most need of
help will get the donation. For more details, please contact the NGO you applied with or via NGO
email: standwithukraine@isans.org
💎 Why I haven't received the second month payment?
Usually you will receive payment by the end of month. Recently NGO is collecting BEP20
address as there are some issues with BEP 2 address. If you haven't receive the payment,
you can email your BUSD BEP 20 deposit address to standwithukraine@isans.org and
wait for donation to be received. NGO will gradually transfer the payment as soon as NGO get
the BEP20 address. Please wait with patience and thank you for understanding.🙏🏻
💎 Will NGO inform me and provide txid after BUSD donation was transferred to me?
NGO will send approval email to you. NGO cannot provide txid for every user. NGO has already
sent BUSD to more than 6000 refugees.
💎 Can I apply for donation if I already applied for the regular EEA Binance Card?
No, you cannot. Only Ukrainian refugees who have left Ukraine after the onset of war or
internally displaced people (people inside Ukraine) can apply for BUSD donation.
Crypto donation FAQ
Binance Card for refugees from Ukraine FAQ
Binance Card> How to apply Binance Card
Binance offers two kinds of cards for application:
1. Regular Binance Card
Europe residents who complete identity verification and Verified Plus (Proof of Address)
can order the regular Binance Card. 👉 Apply here
Kindly be informed that not all countries are supported for Binance Card. If your country is
not in the list, Binance Card is unfortunately not available at the moment. You may log in your
account and register your interest on the application page by clicking "Register Interest" and we
will notify you if Binance Card is available in your country in the future.
Binance Card is available to Binance users living in the following Europe countries:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia,
Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania,
Slovakia, Slovenia, Spain, Sweden.
2. Binance Refugee Crypto Card

This program is only for Ukrainian refugees who left Ukraine after the onset of war and
currently live in one of EEA countries now. Only Ukrainian refugees can apply.
👉 Check here to learn how to apply Binance Refugee Crypto Card
If Ukrainians want to apply regular Binance Card instead of Refugee card, you should
complete Verified Plus (Proof of Address) and it should fall under one of the EEA
countries. If you want to modify Verified Plus country, click here to submit. Upon modification
completed, your will receive SMS or email notification and then you can apply regular card via
application page.
⚠️Each user can order only one card per account, you can not order both of regular card
and refugee card.
⚠️If you are required to deposit 0.05 BNB when applying for a card, once you receive and
activate the physical card, you'll receive the funds back.
Binance Card> Failed to apply Binance Card
⚠️If you have Ukrainian Refugee Card application questions, please search "Ukraine
Refugee Program" in the chatbot or read this page first to learn how to apply Binance
Refugee Crypto Card. You must meet all the requirements:
1. Identity verification country = Ukraine (age above 18)
2. Must bind EEA phone number to Binance account
3. You are currently located in the supported list of EEA countries
4. Your Verified Plus status is unverified or verified in Ukraine.
If your Regular Binance Card application failed, please refer to the following:
💎 1. Binance Card is supported only for users, living in some of European countries. You
can see the full list of supporting countries. If your country is not listed, you will not be able to
apply for the card.
💎 2. If you see a pop-up message asking you to update your name while applying for
card, it means that your name contains unsupported characters (such as non-latin letters
or non-English letters). You can click "Edit Name" to update your name to English letters. After
3-7 business days, you will receive an SMS or email notification. You will then be able to apply
for the Binance Card.
Please make sure that the updated name does not contain non-latin characters. If the
original ID you provided for identity verification is not in English, please upload an ID
document that is in English. Otherwise, you might not be able to apply for the Binance Card.
💎 3. If you see a pop-up message informing "Please complete identity verification before
card application" even if you're already verified, please contact our online customer support for
assistance.
💎 4. If you see a pop-up message informing that the document has expired, it means that
the identity document previously provided has already expired. Log in and click here to upload
your latest identity document. Please note that verification takes a few days. Upon completing
verification, you will receive an SMS or email notification. You will then be able to apply for the
Binance Card.
💎 5. Each user may only hold one Binance Card. If you have deleted your Binance account
which has an existing Binance Card, you will not be able to apply for a new card with your new
Binance account.
💎 6. If you see a pop-up message informing you that the "phone number or email has already
been used" or "Order failed due to an active Swipe Card", we regret to inform you that your
application for a Binance Card was unsuccessful. Due to our internal policy, we are unable to
provide you with further information on your card application. Please be aware that your Binance
Account is not affected and you can continue to use the other Binance services. Thank you for
your understanding.
💎 7. Issues related to Verified Plus (Proof of Address):
a). You will need to complete Verified Plus before applying for the Regular Binance Card.
If you have not done so, please click here and complete address verification with your Proof of
Address.
(⚠️Ukrainian Refugees don't need to do Verified Plus before applying for Refugee card.
Please refer to this page to learn how to apply Binance Refugee Crypto Card.)
b). The delivery address must be the same as your verified residential address, except Ukrainian
refugees. If your address has changed, is not correct or is not valid for ordering Binance
Card, please click here to modify your residential address.
c). If your verified residential address does not fall under the list of eligible countries but you
are currently residing in a country that is eligible for the Binance Card, please click here to
verify your residential address again.
💎 8. If an error occurs after you have filled up all required information on the application
page, please try the following:
a) Clear browser cache and cookies
b) Use incognito mode in Google Chrome
c) Use a different web browser
If none of the above addresses your issue, please contact our online customer service
representatives.
Binance Card> Binance Card not received
⚠️Ukraine Refugee card reorders functions are NOT AVAILABLE. Changing address is
also not allowed, please make sure your shipping address while applying for the refugee card.
If you don't receive the physical card, you can only use virtual card till the end of this
refugee program.
After ordering Binance card, usually it takes up to 14 days to ship it, and after your card was
successfully shipped, we will send you an email notification, please check your inbox to find an
email and confirm the shipping date.
Be noted, that shipping of your card may take up to 45 days. Our cards are sent by the ordinary
letter and don't have the tracking number, so the time of arrival depends on work of post office in
your country. Please wait with patience and thank you for understanding.
If your card wasn't received for more than 45 days after shipping date, please confirm if your
shipping address was filled correct. You may view it in your Funding wallet: go to Funding wallet
> click on ""View more"" > ""Residential Address"".
If the address is correct AND you have not received the card for over 45 days since
shipping date, please order a new card charge-free by clicking on the "Order New Card"
Button that will appear on the Binance Card Dashboard.
If the address is INCORRECT, please click this link to change your residential address
(reset POA).
Reminder: Binance card can only be sent to our supported countries, for the list of supported
countries, please refer to the point 2 of this FAQ: Order and Activate Your Binance Card
Binance Card> How to change Binance Card shipping address
also not allowed, please make sure your shipping address while applying for the refugee
card. If you don't receive the physical card, you can only user virtual card till the end of
this refugee program.
--
💎 When ordering a Binance Card, the page will display the shipping address that your card will
be sent to. The shipping address is the same as your verified residential address. Please check
that the address is correctly completed before submitting the application.
If you have the following situation, you can click here to modify your address.
1. The shipping address is not correct on the application page
2. Receive an email notification from Binance that your provided address is incomplete and the
card was not delivered
You will need to provide a recent utility bill with your name and new address for us to update your
details. After submission, wait patiently and you will receive our email or SMS notification.
If the address modification is successful, you can go to card dashboard to order Binance
Card.
More details about the address verification requirements: Click here
More information about the Binance card application: Click here
💎 How to check spending/ATM limits, shipping address, phone number and email address:

2. Go to Wallet > Card Wallet > View more
To view other card details such as your card number and perform actions such as changing your
card PIN 👉 Click here
Binance Card> How to change Binance Card shipping address
also not allowed, please make sure your shipping address while applying for the refugee
card. If you don't receive the physical card, you can only user virtual card till the end of
this refugee program.
--
💎 When ordering a Binance Card, the page will display the shipping address that your card will
be sent to. The shipping address is the same as your verified residential address. Please check
that the address is correctly completed before submitting the application.
If you have the following situation, you can click here to modify your address.
1. The shipping address is not correct on the application page
2. Receive an email notification from Binance that your provided address is incomplete and the
card was not delivered
You will need to provide a recent utility bill with your name and new address for us to update your
details. After submission, wait patiently and you will receive our email or SMS notification.
If the address modification is successful, you can go to card dashboard to order Binance
Card.
More details about the address verification requirements: Click here
More information about the Binance card application: Click here
💎 How to check spending/ATM limits, shipping address, phone number and email address:
2. Go to Wallet > Card Wallet > View more
To view other card details such as your card number and perform actions such as changing your
card PIN 👉 Click here
Binance Card> Failed to pay with Binance Card
⚠️Binance Card holders are not able to use the card if you don't redo identity verification
after 19 days of the redo email notification. If you receive our redo email, please complete
your identity verification ASAP then you can continue to use your card.
⚠️Binance Card holders will not be able to use cards for both online and offline
transactions in Russia with effect from 2022-03-09 21:00 UTC. This does not affect card
usage outside of Russia.
If your Binance Card transaction fails, please try the following:
1. Ensure that you have sufficient funds in your Funding wallet balance, as your card is using
your Funding wallet balance for payments. Or you can enable Spot Wallet as a backup source of
funding on Binance Card. 👉 Click here to learn how to enable spot wallet
2. If you have entered PIN incorrectly on 3 or more occasions, your card's chip may be
blocked. You would need to unblock it manually at a main bank ATM by inserting the card
and pin, selecting pin services then unblock chip/pin. Once this has been done please allow
30 minutes before using the card again.
If you have entered CVV incorrectly on 3 or more occasions, your card may be blocked too. For
the CVV block, you can go to card dashboard to unblock your card. Before unblocking,
you need to complete 2FA verification.
3. Check that you have not exceeded your daily transaction limits:
a. Virtual card: 870 EUR
b. Physical card: 8,700 EUR
c. ATM withdrawals: 290 EUR
d. Amount per contactless transaction: 50 EUR across Europe
e. Accumulated amount of contactless payments: 150 EUR
4. If you are unable to make contactless payments, be noted that to activate contactless
payment on your Binance Card, you need to complete the first transaction on your
physical Binance Card with Chip & PIN. You can try the following:
a. Put the card physically in the POS terminal and put in the PIN to complete the payment.
b. Withdraw in ATM.
5. Use your physical card number if you have already activated the physical card, as virtual and
physical cards have different numbers.
6. Try to withdraw from another ATM as not all ATMs support this service.
⚠️There have been recent cases of failed ATM withdrawals in Portugal. If you have been
affected, please try again at a later date. We apologize for any inconvenience caused.
7. If your transaction status is ‘Paid’, this means that your payment is successful and pending
merchant confirmation. The process may take up to 18 days. We appreciate your patience on
this matter.
8. If you are unable to make online payments, check if you have completed 3-D Secure (3DS)
authentication. If the merchant you are using enabled 3DS services, you should receive a
notification via app or email to complete the authentication.
a. If you did not receive any notifications, ensure that you have linked both your phone number
and email to your Binance account.
b. If you still did not receive any notifications, or you are unable to make online payments despite
completing authentication, please contact Binance Support for assistance.
Binance Card> Binance Card refund
1. If your transaction is in the ""Paid"" status, and the merchant claims that the transaction
was already refunded, failed or not received, please wait for the transaction to be
processed as it may take up to 18 days to settle. If the transaction status becomes
""Completed"", you may contact us again to process the refund.
2. If your transaction is in ""Completed"" status, but merchant claims that the transaction
was already refunded, failed or not received, please contact our online customer service
representatives and provide the following information to process the refund:
 Transaction ID (can be found in your Card Wallet - Transaction History)

 If transaction was refunded by merchant, please provide the proof of refund, including
refund time, amount and merchant information
 If merchant claims that they did not receive the transaction, please provide the relevant
screenshot of email/chat history, where merchant confirms that transaction wasn't
received
 If transaction failed (e.g. ATM withdrawal), please provide proof of failed transaction (e.g.
receipt of failed ATM withdrawal). Please note that if there is no proof of failed
transaction, it may take up to 18 days for us to credit your refund.
Binance Card> How to use Binance Card
⚠️Binance Card holders will not be able to use cards in Russia started from 2022-03-09
21:00 UTC. There will be no impact on Binance Card holders for usage outside of Russia.
💎 Binance Card Introduction
The Binance Visa Card enables real-time cryptocurrency to fiat currency conversion, enabling
you to spend your crypto assets with merchants globally. You can use the Binance Card to
make online payments, local merchant payments, contactless payments, and cash withdrawal
from an ATM.
👉 Binance Card overview & introduction
💎 How does Binance Card work?
Binance will aggregate the value of your Funding Wallet based on the market prices of your fiat
currencies. This aggregated balance will be displayed in the card currency (e.g., Euros). When
you use your card, this Funding Wallet Balance will be your available balance to spend.
💎 Where can I use my Binance Card?
You can use your Binance Card anywhere in the world that accepts the network associated with
your card. Since Binance works with numerous networks globally, please check your Cardholder
Agreement for details on the networks the card in your region supports (e.g., Visa).
💎 Can I directly transfer funds to Binance Card from 3rd party platforms?
Binance Card only use the funds from your Binance Funding wallet. Binance Card cannot be
topped up from other external platforms. Funds which are sent directly from 3rd party
platforms (financial wallets, betting sites, etc.) may not be credited to your Binance Card and
might result in the loss of these funds.
💎 Can I get an additional card?
Binance card is Visa debit card, not a credit card. We can only provide one card per account.
Card holders cannot request any additional card for relatives as some bank accounts allow. If
your family member wants to have Binance Card, he/she must open Binance account too and
apply the card on his/her own.
For more details about making payments with Binance Card and how it works 👉 click here
For more details about topping up Binance Card 👉click here
Binance Card> Binance Card promotion campaign
All New & existing Binance Card users: #BinanceTurns5 - Spend with Binance Card & Win
Up to 5,555 BUSD Voucher!
Activity Period: 2022-07-08 00:00 to 2022-07-31 23:59 (UTC) - More information here
➡️Promotion A: Sign Up for a Binance Card & Spend 5 EUR to Receive Up to 5,555 BUSD!
👉 User must have a Binance card and spend at least the equivalent of 5 EUR with their card
during the activity period.
👉 The rewards will be distributed on a first-come, first-served basis as per the given reward
structure below.
1st-15th Places - 555 BUSD Voucher (Per User)
16th-170th Places - 55 BUSD Voucher (Per User)
171st-1,725th Places - 5 BUSD Voucher (Per User)
1,726th - 17,280th Places - 0.5 BUSD Voucher (Per User)
After 17,280th Place - 0.05BUSD Voucher (Per user)
👉 One user will be selected among all eligible users based on the rules to receive an additional
5,000 BUSD token voucher.
➡️Promotion B: Complete Any Transaction with Your Binance Card & Win Up to 500
BUSD token voucher!
👉 Every eligible user must own a Binance Card before 2022-07-08 00:00 (UTC).
👉 Eligible users who complete any transaction using their Binance Cards during the Activity
Period will qualify to each receive 0.1 BUSD token voucher. There is no minimum value
required for the transaction.
👉Among all the eligible users, 40 users will be selected based on the rules to each receive a
500 BUSD token voucher.
Binance card promotions apply to users in EEA countries, except for Germany, The
Netherlands, and Binance Refugee Crypto Card holders.
Voucher rewards will be distributed within 16 days of the end of the promotion. The
validity period for the voucher is set at 30 days from the day of distribution. You will be
able to log in and check your rewards via Account > Reward Center.
Binance Pay>
Binance Pay>What is Binance Pay & How to set up
💎 What is Binance Pay?
Binance Pay is a contactless, borderless and secure cryptocurrency payment technology

designed by Binance. Binance Pay allows you to pay and get paid in crypto from your friends and
family worldwide. Visit What is Binance Pay to learn more!
💎 How to set up Binance Pay?
1. Become a user of Binance.com 👉 Register here
2. Log in to the Binance app (Pro version) of the latest version.
3. Tap the Profile icon on the top left hand corner and select Pay.
4. Accept the Terms of Use and you're done.
Failed? Please check that:
1. You have completed personal verification
2. Your Binance app is the latest version
3. You have entered the verification codes correctly and promptly
💎 How to find your IDs ?
1. Binance ID: App Home page - Click Top left Avatar
2. Pay ID: App Home page - Wallets - Funding - Pay - Settings
💎 Nickname Setting
Your nickname will be displayed as "Anonymous-User-xxxx" when you click on “Profile”. To

change your nickname and profile picture, tap on your profile picture on the app. Alternatively,
log in to your account on the Binance website to change it.
Binance Pay>How to send cryptocurrency with Binance Pay
There are two ways to send crypto to others with Binance Pay: via QR code or your Binance
account email, phone number, Binance ID(UID) or Pay ID.
💎 How to find your IDs:

1. Binance ID: App Home page - Click Top left Avatar
2. Pay ID: App Home page - Wallets - Funding - Pay - Settings
💎 Regarding how to send, information is available at here or you can follow the steps
below.
<With QR code>
1. Simply scan the other party’s Binance Pay QR code with your Binance App by long pressing
the Binance App icon or tapping the QR code scanner on the homepage.
2. Check and confirm the payment details.
3. Tap "Continue" after confirming the payment details.
4. After verifying your PIN or 2FA, you will see the payment details. Your payment is now
completed.
< Via Binance email/ phone number/ Binance ID(UID)/ Pay ID>
1. Go to "Wallets" - "Funding" - "Pay". Or simply tap the "..." button and select "Send".
2. Enter the recipient's Binance account email, phone number ,Binance ID(UID) or Pay ID. Tap
"Continue".
3. Choose the cryptocurrency you want to transfer.
4. Enter the payment amount and notes (if any) for this payment.
5. Tap "Confirm".
6. Enter your Pay PIN or 2FA for payment verification.
👉 For new users, the first 2 transactions don't need to enter Pay PIN. You have to set up and
enter Pay PIN when doing the 3rd transaction and the ones after.
💎 How to check Pay PIN?
Go to App Home page - Top left Avatar - Pay - Setting or Wallet - funding - Pay - Setting to check
your Pay PIN.
💎 How to disable Pay PIN? Can I use 2FA instead?
Pathway: App Home page - Top left Avatar - Pay - Setting - Change Pay Pin to disable Pay Pin.
After disabling Pay PIN, you will be using 2FA authentication for future transactions. To
better ensure security of user's funds, we have implemented 2FA in the Binance Pay process.
Our risk rules will decide on whether user has to use 2FA or Pay PIN. We take various factors
into consideration when comes to implementing 2FA or Pay PIN. All the efforts are to ensure the
security of user's funds. Your kind support and understanding is much appreciated on this
matter.
💎 I forgot my Pay PIN? What should I do?
Go to App Home page - Top left Avatar - Pay - Setting - Pay PIN - Forget Pay PIN to reset your
Pay PIN.
Binance Pay>Can I reverse Binance Pay transaction?
You cannot reverse a Binance Pay transaction. Please be extra careful when performing
payment transactions.
Binance Pay>Binance Pay failed to send or pay
Common scenarios for Binance Pay payment failure:
1. Your Binance app version is outdated.
Please download the latest version and try again. Meanwhile, you may send payments via web:
https://www.binance.com/en/my/wallet/account/payment/dashboard
2. Daily transaction limit exceeded.
Please try again the next day. Visit here to view your daily limit. Please note, your transaction
limit is 0 if you have not completed Personal Verification.
3. Insufficient Balance
a) Proceed to top up if all your crypto combined balance is still insufficient for the order currency
(recipient’s desired currency).
b) Make sure the order currency is added in your Payment Priority Order (go to Pay - Settings to
do so).
4. Common error messages
a) “This transaction is not available or has expired”: Please retry and make sure complete
the transaction within 2 mins.
b) “Sorry, payee/beneficiary cannot be found”: Make sure you enter the recipient’s Pay ID
instead of Binance ID. Your recipient can get his/her Pay ID by going to Pay - Settings.
c) “Payee account is abnormal or invalid or the payee hasn't enabled accepting payment
via Email or Phone Number”: Ask your recipient to reactivate their Binance Account or go to
Pay - Settings to enable receiving funds via email or phone number.
d) ”Sorry, payment currency is invalid. Please try again with a different currency”: Click
here to view supported currencies
5. Risk controls
Please wait till the risk control review is completed in 24-48 hours.
Binance Pay>Binance Pay failed to send or pay
Common scenarios for Binance Pay payment failure:
1. Your Binance app version is outdated.

Please download the latest version and try again. Meanwhile, you may send payments via web:
https://www.binance.com/en/my/wallet/account/payment/dashboard
2. Daily transaction limit exceeded.
Please try again the next day. Visit here to view your daily limit. Please note, your transaction
limit is 0 if you have not completed Personal Verification.
3. Insufficient Balance
a) Proceed to top up if all your crypto combined balance is still insufficient for the order currency
(recipient’s desired currency).
b) Make sure the order currency is added in your Payment Priority Order (go to Pay - Settings to
do so).
4. Common error messages
a) “This transaction is not available or has expired”: Please retry and make sure complete
the transaction within 2 mins.
b) “Sorry, payee/beneficiary cannot be found”: Make sure you enter the recipient’s Pay ID
instead of Binance ID. Your recipient can get his/her Pay ID by going to Pay - Settings.
c) “Payee account is abnormal or invalid or the payee hasn't enabled accepting payment
via Email or Phone Number”: Ask your recipient to reactivate their Binance Account or go to
Pay - Settings to enable receiving funds via email or phone number.
d) ”Sorry, payment currency is invalid. Please try again with a different currency”: Click
here to view supported currencies
5. Risk controls
Please wait till the risk control review is completed in 24-48 hours.
Binance Pay>Binance Pay transaction not received
If you are unable to locate the incoming funds from your friends in the Binance Pay payment
history, you can follow the below steps to trace the funds:
1. Check your Funding Wallet balance. The incoming funds always arrive in your Funding
Wallet.
2. If you believe the funds have not yet credited to your Funding Wallet , ask for a screenshot of
the payment details from the sender.
3. Check the Order ID:
Binance Pay order ID starts with 1 and consists of 18 numerics. If the Order ID starts with 5,
proceed to check P2P Transaction History, this means that the sender initiated the payment via
P2P instead of Binance Pay. In order to provide a better user experience, the P2P Send/Receive
function has been upgraded to Binance Pay. Please advise your friend to upgrade their
Binance App to the latest version and use Binance Pay to send and receive funds.
View more at Why Haven't I Received the Cryptocurrency from Binance Pay?
00:03
Binance Pay transaction cancellationHow to send cryptocurrency with Binance PayBinance Pay
failed to send or pay
Binance Pay>Binance Pay send 0.01 BUSD/USDT to a friend and get a reward
Get 1.55 BUSD Cashback Voucher when you first time send at least 0.01 BUSD/USDT to
your friend or Binance official account! More details
⚠️Please note that Cashback Vouchers are not cash. They can be used to get a refund of
your trading fees and must be used in 30 days after receiving.
Activity period: 1 July - 31 July 2022 (UTC)
Eligible Users: Only for eligible New Binance Pay User and Binance Pay users who had
not yet done first C2C transaction (Send to another Binance User).
How to participate:
1. First-Time send at least 0.01 BUSD/USDT to another Binance user via their email, phone
number, Binance ID or Pay ID, or
2. First-Time send at least 0.01 BUSD/USDT to Binance Official account (Binance ID

441086902 /Pay ID 441105420)
⚠️The amount users sent to Binance official account will not be refunded. Please double
confirm the amount before sending to the Binance official account.
The campaigns is applicable to new Binance Pay user who had not use any Binance Pay
features before and the eligible user can only participate once.
Please make sure that your mobile app version has been upgraded to version 2.47.0 and
above. You must go to mobile app to claim rewards instead of web.
How to receive the reward?
Rewards will be distributed within 24 hours upon completion of a qualified transaction. Users will
be able to view the rewards via Account > Reward Center.
The cashback voucher is valid for 30 days from the date of distribution. Learn how to redeem a
Cashback Voucher.
As usual rewards on a limited number and will be distributed on a first-come-first-serve basis.
Binance Pay>Shop with Binance Pay and get cashback voucher
Shop with Binance Pay and Get Up to 5 BUSD cashback voucher per month!
Activity period: 2022-07-01 00:00 to 2022-09-30 23:59 (UTC)
➡️Promotion A: For New Binance Users - Share a Prize Pool of 90,000 BUSD in Cashback
Vouchers!
Users who register with Binance, get their accounts verified and complete their first
transaction of at least $2 equivalent with Binance Pay on selected merchants during the
promotion period, will qualify to each receive a 5 BUSD cashback voucher. A total of 90,000
BUSD is up for grabs in this promotion.
➡️Promotion B: For Existing Binance Users - Share a Prize Pool of 160,000 BUSD in
Cashback Vouchers!
A separate prize pool of 160,000 BUSD is available for all existing Binance users, who has not
used Binance Pay before the promotion.
For existing Binance users who are new to Binance Pay, they may qualify for this promotion
by completing their first transaction of at least $2 equivalent with selected merchants using
Binance Pay during the promotion period. The first 37,000 eligible users will stand to receive a
2 BUSD cashback voucher each.
As for existing Binance Pay users, the first 86,000 users who complete a transaction of at
least $5 equivalent with selected merchants using Binance Pay during the promotion period will
be eligible to each receive a 1 BUSD cashback voucher.
⚠️Each participant will be eligible for one reward per month.
Selected merchant list: https://pay.binance.com/en/merchant-stores
Q: Why didn't I get reward after I complete the task?
Please check whether you have completed the specified task within activity period. Make sure
that your Binance app version has been upgraded to version 2.43.0 and above. Once the task is
completed you can click the "claim now" button. Rewards will be distributed within 24
hours. They will appear in your reward center. As usual rewards on a limited number and will be
distributed on a first-come-first-serve basis. Users may only participate once.
Binance Pay>Binance Pay 1 BUSD game
Pay 1 BUSD with Binance Pay to win Big Prizes ,such as cash vouchers and NFTs!
Activity Round 6: 8 July - 13 July, 2022
Rewards: 1,555 BUSD
Number of winner : 1
Activity Round 5: 1 July - 6 July, 2022
Rewards: 3,000 BUSD
Number of winner : 1
The rewards can be cash vouchers or NFTs and each round brings you more exciting prizes.
Stay tuned!
Users who have set up Binance Pay accounts are eligible to participate in this game. Your
Binance app version should be upgraded to version 2.43.0 and above.
👉 FAQ
How do I participate in the 1 BUSD Campaign?
1. Enter the game page from App Push, email, Binance Pay homepage banner, Binance Pay
homepage icon, or Web Campaign Page 2. Click "Play Now" and pay 1 BUSD
3. Confirm your participation in this $1 Campaign and make a bid for the product that you want
4. App push/ in-app notification of participation confirmation will be sent to you
5. Access “My Subscription” in Binance Pay to view confirmation of your participation in this $1
Campaign
Can I submit more than 1 bid?
You shall only be entitled to submit 1 bid for each campaign period, no matter the bid is
successful or not. There is no limit on the number of campaigns that you can participate in.
How do I know if the bid I submitted is successful or not?
Successful bidders will be announced within 24 hours after the campaign period has ended. We
will notify the winner via app push/ in-app notification.
What will happen if the bid I submitted is not successful?
If you have submitted bids, but were eventually not successful, all payments previously made in
respect of the same shall be fully refunded to you, within 48hrs after the successful bidders are
announced.
Can I cancel my bid?
All successful bids can't be cancelled, and any payment previously made in respect of the same
(by BUSD, cryptocurrencies or vouchers) shall be non-refundable.
Why my 1 BUSD is frozen after I authorize?
The 1 BUSD is frozen while the payment is being processed. It will be released back to all non-
winners after winner announcement. Do note if you used different currencies ,the converted
currency (BUSD) will be released back.
Binance Pay>Binance Pay Crypto Box Giveaway
Binance Pay Crypto Box Giveaway: $1,000,000 BUSD Up for Grabs!
Promotion Period: 2022-07-11 07:00 to 2022-07-31 23:59 (UTC)
👉 Eligible users can each receive up to 10 BUSD in Crypto Box by entering code
"BINANCEPAY" at Binance Pay home page banner.
👉 Special reward for new Binance users who registers Binance account during the
promotion period: additional 5 BUSD voucher !
FAQs:
1.How long should I wait to claim again if the notification says "Crypto Box has finished at
the moment, please come back later."
You may try again in minutes later.Or in 12-24 hrs in some rare cases.
2. Why has the crypto box been fully claimed so fast while your campaign runs until 31
July? Notification "Crypto Box has been fully claimed."
Crypto Box reward is limited and on a first -come -first -serve basis. We wish you good luck in the
future.
3. Can I claim multiple Crypto Boxes?

The reward is distributed in a non-scheduled manner and each user is entitled to only one Crypto
Box reward during the campaign period stated on the campaign landing page. New users can
receive an additional 5 BUSD cash voucher reward besides the crypto box reward.
Spot / Futures / Margin Trading
Spot trading> LUNA Airdrop Issues

Regarding the airdrop of Luna 2.0, From December 2022 onward, a monthly distribution of the
remaining 70% will be distributed over 24 months. You can confirm the receipt of Terra 2.0
(LUNA) in your spot wallets via 👉 Distribution page in the User Center.
Detailed Airdrop Rules about total amount👇
Binance Will List Terra 2.0 (LUNA) in the Innovation Zone
Detailed Airdrop Rules about staking👇
Binance Staking Completes First Phase of Terra 2.0 (LUNA) Airdrop Distribution
Detailed Pre-Attack and Post-Attack rules👇
Binance Will Support the Terra Network Airdrop
⚠️if you unable to find your LUNC/USTC/UST/LUNA balance , please don't forget to check
other wallets, such as Earn or Staking, Particularly if the auto invest is on , the money will
automatically transfer to earn wallet. Please click 👉 Earn wallet to check just in case.
⚠️Old LUNA and UST will remain in the wallet on Terra Classic. Please take note that we will not
delist the token, so it will be in your Spot wallet as LUNC and USTC.
🎈At the pre-attack snapshot time, 1 aUST = 1.2442 UST (old), and the airdrop ratio set by the
Terra team is such that 1 aUST = 0.01827712143 LUNA (new). From this, we can calculate and
derive that 1 UST (old) = 0.01468985 LUNA (new).
Questions you may interested:
Q1: The amount received is different from what I calculated/expected?
The 30% has distributed in batches before 31 May 2022. Received = Total amount * 30%. The
rest 70% of the total amount will be distributed monthly in 24 months from December 2022
onward. We will work closely with the Terra team to confirm the specific timeline for the monthly
distribution.
Q2: What happened to my LUNC/USTC？
Old LUNA and UST will remain in the wallet on Terra Classic. Please take note that we will not
delist the token, so it will be in your Spot wallet as LUNC and USTC.
Please stay tuned to our Announcement Page for further announcements.

Spot trading> Incorrect balance in spot wallet
📣 Binance Will Delist GRS, NAS and GO on 2022-07-08
 All trade orders will be automatically removed after trading ceases in each respective
trading pair.
 Deposits of these tokens after 2022-07-09 00:00 AM (UTC) will not be credited to your
account.
After delisting, remain token may have no value at all (0), but please be assured your tokens
are safe, you can withdraw these coins and tokens from Binance, we will continue to be
supported until 2022-10-09 at 00:00 AM (UTC).
Missing coins?
1.Don't forget to check other wallets, such as Earn or Staking, Particularly if the auto-invest is on
, the money will automatically transfer to earn wallet. Please click 👉 Earn wallet to check just in
case.
At the same time, please Make sure your asset in "Earn" or "Staking" has arrived at the time of re
turn. Note that the coins have different exchange periods and an unlock period corresponding to t
he blockchain network. The redemption term on the website is used as a reference.
2.Token or Leveraged token value zero. If you have a specific token that seems to have no value
at all (0), regular token or a leveraged token, it may be because it has been delisted from the plat
form. Please check our 👉 announcement page
for an exhaustive list of previous delistings. Enter the relevant token in the search bar : you will fi
nd the delisting date, the last withdrawal date and other pieces information that you may need.
🌟Please update your Binance APP to latest version(2.44.3or above), so you can check
transaction history of each coin, such as: buy&sell/interests distribution/redemption etc.
Spot trading> Web/App Spot Trading Instructions
✨For example, to buy BNB using USDT 【BNB/USDT】:
- Binance app: Log in and select【Trades】-【Spot】, tap on the trading pair on the top left
corner to search for【BNB/USDT】
- PC web page: Log in and select【Trade】-【Classic】, and select USDT in the drop-down
menu。
*Binance does not limit user's trading volume. Trading fee will automatically be deducted
according to the fee structure and trading volume. Please visit the following link for the fee
structure: 👉Here
👉How to Trade Spot on Binance Website

👉How to Spot Trade on Binance App
🎈For more details on how does each trading strategy work, please refer to the following:
👉Market Order
👉Limit Order
👉Stop-Limit Order
👉OCO
👉Maker-only Order, Effective Time Order, Iceberg Order
👉How to Use Spot Trailing Stop Order
If you have any questions related to a specific order, please select the order type below:
Spot trading> My GRS/NAS/GO tokens have no value
📣 Binance Will Delist GRS, NAS and GO on 2022-07-08
 All trade orders will be automatically removed after trading ceases in each respective
trading pair.
 Deposits of these tokens after 2022-07-09 00:00 AM (UTC) will not be credited to your
account.
After delisting, remain token may have no value at all (0), but please be assured your tokens
are safe, you can withdraw these coins and tokens from Binance, we will continue to be
supported until 2022-10-09 at 00:00 AM (UTC).
If you have a specific token that seems to have no value at all (0), regular token or a
leveraged token, it may be because it has been delisted from the platform.
What can you do?
👉For regular tokens, you may only withdraw them, hopefully to another platform or wallet that
still supports them. Be advised however that Binance can support withdrawals of delisted tokens
only up to a certain date. As for Leveraged Tokens, you may be able to redeem them. In both
cases you will need to check the relevant announcement for more details.
Please check our announcement page for an exhaustive list of previous delistings. Enter the
relevant token in the search bar : you will find the delisting date, the last withdrawal date and
other pieces information that you may need.
Spot trading> Crypto Conversion
If you are using EUR or GBP in your currency pair on the Convert & OTC Portal, you will need to
💻Web: Convert Choose EUR/GBP
📱APP:Home-Convert-Choose EUR/GBP
👉If you would like to use crypto conversion function, please follow these instructions:
1⃣️Login to your Binance account
2⃣️💻📱Go to page【Trade】- Click on【Convert】
3⃣️Enter the amount you need to convert and you will be able to preview the conversion details
👇These are some FAQs that may help you:
1.Unable to convert specific coins：
If you cannot find a specific coin on the conversion page, this means that either it is not available
for conversion or it has been delisted. Please note that not all coins can be converted, The
convert function for multiple token pairs have been permanently disabled due to liquidity and risk
concerns. Details please click here to access a wider range of coins and trading pairs, please go
to Spot instead. Click Here to know how to proceed.
📣 Latest update:
1. The convert function for multiple token pairs have been permanently disabled due to liquidity
and risk concerns. For the full list of removed trading pairs, please Click here.
2.Where can I check my trade history?
💻Web, Log into your account - go to the【Orders】page- Click Convert history.
📱APP, Log into your account - go to the【Convert】section- Click the button on the top right-
hand corner.
3.Why can I not convert the coins in my wallet?
 If you cannot convert your tokens, chances are your tokens are not inside your spot
wallet, maybe they are in your Futures or Funding wallet? This may explain why you are
being told that the available value is zero. Please make sure you transfer them to the
correct wallet first.
 Please make sure you do not have any open orders, for you may not convert tokens that
are "locked" pending your order. You may need to cancel your open orders before
converting them.
4.What are the minimum and maximum trade amounts?
The minimum trade amount is generally an equivalent value of 10 USDT worth of coins.
Minimum and maximum trade amounts will be dependent on the coin / pair and can be
previewed before entering in a trade amount.
5.Are there any trading fees?

We do not charge any fees on OTC trades. However, there will be a spread (if you are buying,
our prices will be above the market price. If you are selling, our price will be below the market
price).
6.I received an “insufficient funds” error?
To confirm an OTC trade, you must have the required amount of coins that you are selling in
your spot wallet. For example, if you want to buy 10 BTC with USDT and the price per BTC is
10,000 USDT, then you must have at least 100,000 USDT in your account to confirm the trade.
Spot trading> Spot Trading Order History
Regarding the airdrop of Luna 2.0, From December 2022 onward, a monthly distribution of the
remaining 70% will be distributed over 24 months. Users can confirm the receipt of Terra 2.0
(LUNA) in their spot wallets via 👉 Distribution page in the User Center.
How To Download Your Spot Trading Transaction History Statement, Please click 👉here for
more instructions. Or go to 💻Web , You can download the Statement of all functions 👉here
👇How to check spot order history?
💻After logging in, select [Orders] - [Spot Order] to look for your order history, trade history and
open orders. They are also available by clicking on the links below:
 👉Order History
 👉Trade History
 👉Open Orders
📱After logging in, go to the【Trades】section- Click the button which is on the right side of
【open order】
If you have trouble finding a specific order in your spot transaction history, it is likely that
you have made a conversion instead of a trade. Please check relevant conversion history as
follows:
 💻Log into your account - go to the【Orders】page- Click on Convert history.

 📱Log into your account - go to the【Convert】section- Click the button on the top right-
hand corner.
If you want check Binance Earn's product interests & redemption, Please switch to Lite version
on your Binance App. Tap on 【wallet】 at bottom right, select the coin that you have invested,
choose a category from the History dropdown menu on the right. You will be able to see the
data of last 30 records or last 3 months.
Margin trading
Margin trading> Failed to transfer from margin wallet to other wallets
Please make sure you are transferring from the correct wallet. Double check if it's Isolated or
Cross margin. Before you transfer, please make sure the borrowed amount are all repaid. To
repay an asset please follow the steps below: 👉 Here
Once all that is done, please select the Coin which you want to transfer. You can follow the steps
below: 👉 Here
If you are having some trouble repaying your debts, you can manually place a repay trade. For
example, if you borrowed USDT and are holding ETH, you can place a SELL ETHUSDT market
order. Make sure that the repay order is for a larger amount than 10 USDT by manually entering
the amount (in coin value, not USDT) since that is the minimum order amount (you could transfer
some funds from your spot wallet to your margin wallet in case you have less than 10 USDT
worth of coins in your margin wallet).
Margin trading> Incorrect balance in Margin account
If the balance in your margin account is incorrect, please check if you already have a record of
closing the position or liquidation. You may go to Orders - Margin Order - Trade History /
Liquidation History to see the detailed record.
Margin trading> Futures Liquidation
If you were liquidated and encountered some problem, please select the option(s) below this
message that best describes your issue. You can select more than one option, but you have to
scroll up again in the chat to click on another option.
For more details about the liquidation protocol, please click 👉Here.
How to calculate the liquidation price using the calculator, click 👉Here.
Margin trading> Why is my LUNA Futures gone
Please note that the LUNAUSDT USD-M Futures contract has been delisted: Here
Since the settlement has been announced previously, therefore, there will be no compensation
for delisting.
Binance reserves the right to list or delist a pair at any time as per our Terms of Use only:
Please note that by trading on Binance, you agree with all the Terms of Use. 👉Click here
V. Announcements
Please be aware that all official announcements, news, promotions, competitions and airdrops
will be listed on here.
USERS UNDERTAKE TO REFER TO THESE MATERIALS REGULARLY AND PROMPTLY.
BINANCE WILL NOT BE HELD LIABLE OR RESPONSIBLE IN ANY MANNER OF
COMPENSATION SHOULD USERS INCUR PERSONAL LOSSES ARISING FROM
IGNORANCE OR NEGLIGENCE OF THE ANNOUNCEMENTS.
Margin trading> UK Restrictions
📢After 15th May 2022, 11:59 p.m. UTC, UK users’ positions will progressively be closed
by Binance to comply with FCA regulations. This was announced well in advance so that
users could manage their positions and therefore, unfortunately, any losses incurred by this issue
are not eligible for compensation.
The following products are now restricted to United Kingdom residents.
- Futures trading
- Leveraged tokens
- Binance Options
- Binance Earn
- Dual investments
Your access to other products and services is not affected.
Please fill in the 👉UK Investors Notice case you have not done this yet.
Margin trading> Futures trading rules
Contract Type:
USDT Futures
Leverage and Margin of USDT Futures Contracts
Coin-Margined Futures
Leverage and Margin in Coin-Margined Futures Contracts
Type of orders: Limit/ Market/ Stop Limit order/Trailing Stop order Funding rate: performing every
8 hours Position:
One-Way Mode/Hedge Mode

NFT / Fan Token
NFT & Fan Token activities> Binance 5th Anniversary Mystery Box Collection
To mark Binance’s fifth anniversary, Binance NFT Marketplace is launching the “Binance
5th Anniversary” Mystery Box Collection featuring five unique Binance-themed designs,
along with two promotions.
The launch of the “Binance 5th Anniversary” Mystery Box Collection will follow the BNB
prerequisite feature as part of the Subscription Mechanism. For more details, read our
blog here and a detailed step-by-step guide here.
Subscription Mechanism Timeline and Details
1. Preparation Phase — 2022-07-04 00:00 (UTC) to 2022-07-06 02:00 (UTC)
Users must meet the minimum daily average BNB holding of 0.1 BNB during the Preparation
Phase to be qualified to participate in the corresponding NFT primary sale.
2. Subscription Phase — 2022-07-06 02:00 (UTC) to 2022-07-07 09:00 (UTC)
3. Calculation Phase — 2022-07-07 09:00 (UTC) to 2022-07-07 12:00 (UTC)
4. Distribution Phase — 2022-07-07 12:00 (UTC)
Together with the Subscription Mechanism, there will be 2 additional activities. Click
here to see the activities and how to participate.
For more information, click here to read announcement.
NFT & Fan Token activities> Unable to access featured.market
As Featured.market is being discontinued and no longer supported, you can now access its
NFTs on Galler.io. In case you can't find your NFT, there is also the option of manually
importing any collection. For more information, please refer directly to this documentation
by Galler with a step by step guide on how to do it:
https://help.galler.io/hc/en-us/articles/4413979804185
If necessary, you can also Submit a Request in the Galler's website to get directly in touch
with the team and have more guidance on the process through this link:
https://help.galler.io/hc/en-us/requests/new
NFT & Fan Token activities> “FC Porto: The 30th Champions” NFT Mystery Box
Collection
Binance NFT Marketplace is launching the “FC Porto: The 30th Champions” NFT
Mystery Box Collection at 2022-07-04 10:00 (UTC). This is the third NFT collection
presented by FC Porto, featuring key player moments from their successful 9th Dobradinha
season and highlights from their journey of winning the national league and the national cup!
Each NFT Mystery Box contains one NFT and is priced at 3 PORTO Fan Tokens. The
Mystery Boxes consist of NFTs in four rarity levels: Normal (N), Rare (R), Super Rare
(SR), and Super Super Rare (SSR).
Get PORTO Fan Tokens to purchase the “FC Porto: The 30th Champions” NFT Mystery
Boxes from Binance NFT Marketplace and participate in the upcoming NFT PowerStation
to share a 2,000 PORTO Fan Token prize pool.
Buy “FC Porto: The 30th Champions” NFT Mystery Boxes Now!
Click the announcement to see how to Participate in the Following Activities to Claim
Rewards!
NFT & Fan Token activities> Innovative Creators Activity
To celebrate the launch of Binance NFT Marketplace’s minting feature for verified users,
Binance NFT is launching the Innovative Creators Activity from 2022-07-04 00:00 (UTC)
to 2022-07-31 23:59 (UTC).
About the Innovative Creators Activity

Binance NFT invites all innovators, artists and creators to participate in this Activity and get
their NFT collections featured and promoted on the Binance NFT platform. Creators must
align their submissions during the Activity Period with the respective weekly theme
below to be eligible for rewards.
Click here to view Weekly Themes.
To view the rewards and the ways to participate, click here
Please Note: Users must get their Binance accounts verified and have at least five Binance
users following their Binance NFT user profiles to be qualified to create an NFT collection
and mint NFTs.
Announcement
NFT & Fan Token activities> Mirror Gen 2 Ticket issue

Please take note that, before buying a Mirror Gen 2 NFT ticket from Binance, please search
the Token ID in Mirror World or Magic Eden marketplace, if the corresponding NFT already
exists, then this ticket has already been redeemed. For more details, please refer to the tweet
of Mirror world team：https://twitter.com/joinmirrorworld/status/1541402057705263105
If the cover of the NFT bought is different from the picture displayed after redemption, this is
due to the update of the metadata after redemption, which is normal.
Create NFT> How do I create an NFT
⚠️If you are uploading NFT on Create page but it keeps showing uploading in progress,
please keep trying to re-upload, our team is currently trying to optimize it.
Binance NFT Marketplace is pleased to introduce the NFT Minting feature, which allows
users to create their own NFT collections and mint NFTs on the BNB Smart Chain and
Ethereum network. The NFT Minting feature is now open to all verified users who have at
least five followers on Binance NFT.
Users must create an NFT collection before they can start minting NFTs. Please make
sure you have sufficient BNB or ETH in your Spot Wallet to cover the minting fees.
Please Note:
 According to the Sales Settlement Postponement Policy, Binance NFT will restrict the
withdrawal of proceeds from standard NFT collections for ten days. The restriction
period is subject to adjustments in the future, and may be extended if the sold asset(s)
indicate a potential violation of Binance NFT’s Minting Rules and Terms of Service.
Join the Binance NFT Community on Telegram or follow Binance NFT on Twitter and
Instagram for the latest news and updates!
For more information, click here to read announcement
For the steps of create NFT, click here for more details
Create NFT> How to Migrate NFTs from Default Collection to a New Collection
The migration of NFTs is only applicable for regular NFT items which were minted before
the minting feature was opened to all registered users.
Binance NFT didn’t require users to select a collection for their NFTs before the NFT mint
function was launched to all users. To unify the display of NFTs on the website, all the NFTs
you created without a collection will be automatically combined under “(Your Nickname)’s
NFT Collection”.
Users can migrate their NFTs from the default collection to new collections from now to 31
July 2022 (23:59 UTC).
You can personalise and migrate your existing NFTs from your default collection to other
collections by visiting the Sorting and Migration page. On the Sorting and Migration page,
you can view the migration history and the different collections you own, as well as migrate
your NFTs to an existing or a new collection. You can create multiple new collections and
customise the collection name to migrate and sort your NFTs.
Please note:
 Once your NFTs have been migrated to a new collection, the collection name cannot
be changed anymore.
 You cannot move the NFTs from the default collection to other collections which you
created after the minting feature was opened to all verified users.
 You can personalise your new collections with an icon and banner in your user
profile.
NFT transaction> How to sell NFT
To list an NFT for sale, our team must first approve the content to make sure it's appropriate
for listing. This process usually takes 4-8 hours. Upon successful approval, your NFT will list
immediately on the Marketplace as either an auction or fixed price sale, according to your
preference. Alternatively, you can also choose to list your NFT at a specified time (with a
minimum of 12 hours after approval).
How to sell NFT
If you want to sell NFT rewarded by identity verification (KYC) activities, please note that
you cannot trade or sell the NFT reward at the moment. For details, click here.
MOBOX MOMOverse NFT Avatars that are not burned will be locked in users’ accounts and
cannot be withdrawn, listed or traded. Refer to this Announcement.
For an initial sale of a Standard NFT (i.e. the first time a newly minted Standard NFT is sold
by the creator to a buyer), creators will be restricted from withdrawing the transaction
proceeds from the sale for 10 days. For more information, click here
NFT transaction> How to buy NFT
Binance NFT Marketplace
For NFTs with a fixed price, click the Buy button on the product page and complete the
transaction. Once the purchase is successful, we will transfer the NFT to your wallet, and the
seller will receive the funds.
For NFTs on auction, click Place a Bid and then place your bid price and confirm. Please
note that once you have placed a bid, it cannot be canceled, and your funds will be
locked until another user places a higher bid or when the auction ends.
To join the auction again, you'll have to place a new bid. Click here for more
Binance NFT introduced the Binance Pay service, in addition to existing purchase methods,
for users to purchase fixed-price NFTs and Mystery Boxes on the Binance NFT Marketplace.
How to Make Payment for a fixed-price NFT Purchase Using Binance Pay? Click here for
more information.
NFT transaction> How to deposit NFT
How to deposit NFT on Binance?
You can now deposit your NFTs to Binance in 2 easy steps.
Step 1: Connect your wallet
Step 2: Deposit NFT
Please note that your NFT contract address needs to be pre-approved before you can
import it into the Binance NFT Marketplace.
❗️Regarding deposit issues:
👉 Please be advised that we are not able to retrieve your NFT if you inadvertently choose the
wrong network. Therefore it is important that you choose a compatible network.
For detailed instructions, click here.
NFT transaction> How to withdraw NFT
How to withdraw NFT

1. Go to Binance NFT and log in to your account. Click "User Center" - "Withdraw".
2. Select the NFTs you would like to withdraw under "NFT Asset" or "Mystery Boxes" and
click "Confirm".
3. This may take up to 24 hours to process
More information please check: How to Withdraw NFT from Binance
NFT transaction> NFT audit rules

Rules and restrictions of reviewing listing
1.Works not officially authorized by Binance with the Binance logo are not allowed.
2.No URL in the description of the work.
3.No pornographic / violent / religious / overtly political images. Degrades or doxes another
individual , Uses profanity or graphic language in any content are not allowed.
4.Obviously copied from third-party galleries (Google/Baidu), or low quality images, with
obviously low resolution are not allowed
5.Uses stolen assets' content and plagiarism taken without authorization are not allowed
The NFT listing review while the removal of NFT is reviewed by the system automatically. If
the review process takes more than 24 hours, please contact our customer service
representatives.
Fan Token issues> How to participate in a Binance Fan Token Launchpad
Purchase BNB (Binance Coin) and visit the Binance Fan Token Platform to discover new
team listings and Launchpads. You can join a Binance Fan Token Launchpad by commiting a
preferred amount of BNB towards a token sale. Once the BNB commitment period is over,
we will calculate each user’s token allocation for around 1 hour. After each user’s final
allocation is determined, a portion of your locked BNB will be deducted in exchange for
tokens. Finally, both your BNB and Binance Fan Tokens will be automatically transferred to
your Spot Wallet.
How to Participate in a Binance Fan Token Launchpad
Fan Token issues> How to use Binance Fan Token Platform on Binance App
You can access the Binance Fan Token Platform from the menu bar located in the middle of
your Home screen. Click on More to access Services and scroll down to the Trade section
where you will access the platform.
Fan Token issues> How to trade Fan Tokens
1. Log into the Binance and access Spot Trading from the Trade tab on the top of the page.
Select Classic or Advanced depending on your Spot Trading interface preference.
2. Select the order type. Limit order will be selected as default, but if you wish to purchase or
sell your tokens at the current market price, choose ‘market’ order from the drop-down list.
3. Choose the amount you wish to trade or a percentage underneath to select how much of
your held crypto or fiat you would like to trade for Binance Fan Token.
4. Hit the Sell or Buy button below and wait for the trade to be completed. Remember, a
market order gets filled immediately, but a limit order might take some time.
5. Once your purchase is complete, Binance Fan Tokens will be automatically transferred to
your Spot Wallet.
Fan Token issues> How can I buy fan token
You can purchase Binance Fan Tokens in different ways on the Binance website and App.
When a new team or brand joins the platform, you will have the chance to participate in a
Binance Fan Token Launchpad to be among the first users to get their tokens. Once the
Launchpad ends, you will be able to buy Binance Fan Tokens via:
- Launchpad
- Debit/credit card or a linked bank account
- Spot Market using crypto
- P2P Trading
Fan Token issues> What is NFT power station
NFT PowerStation is an innovative Binance Fan Token feature and the best way to step up
your game as a devoted fan in order to score rewards using supported NFTs on the Binance
Fan Token Platform. The PowerStation allows you to charge your supported NFTs to power
up your fandom and to claim extra Binance Fan Tokens rewards for supporting your team of
choice.
Fan Token issues> How to participate in an NFT PowerStation
1. Complete KYC
2. Find your favorite teams on the Binance NFT Marketplace and purchase supported NFTs
or Mystery Boxes using your Binance Fan Tokens.
3. Then visit the Binance Fan Token Platform to discover active PowerStations or find the
latest PowerStation activities by scrolling down on the platform landing page so that add your
NFTs to PowerStation slots. (*Remember, various NFT editions and NFT rarity tiers
represent different levels of Fan Power. You cannot charge NFTs if they are already charging
in another slot, being withdrawn, or on sale in the NFT Marketplace.)
4. After adding NFTs, you’re able to claim the rewards every hour into your spot wallet and
track your rewards history and calculation history under the page of “Reward History”.
You’re get in or get out of NFT Powerstation any time. However, the longer you participate,
the more share they can get from the total reward pool.
Fan Power Leverage:
N=20 Fan Power
R=50 Fan Power
SR=200 Fan Power
How to Use the NFT PowerStation on the Binance Fan Token Platform
Fan Token issues> How to participate in an NFT PowerStation
1. Complete KYC
2. Find your favorite teams on the Binance NFT Marketplace and purchase supported NFTs
or Mystery Boxes using your Binance Fan Tokens.
3. Then visit the Binance Fan Token Platform to discover active PowerStations or find the
latest PowerStation activities by scrolling down on the platform landing page so that add your
NFTs to PowerStation slots. (*Remember, various NFT editions and NFT rarity tiers
represent different levels of Fan Power. You cannot charge NFTs if they are already charging
in another slot, being withdrawn, or on sale in the NFT Marketplace.)
4. After adding NFTs, you’re able to claim the rewards every hour into your spot wallet and
track your rewards history and calculation history under the page of “Reward History”.
You’re get in or get out of NFT Powerstation any time. However, the longer you participate,
the more share they can get from the total reward pool.
Fan Power Leverage:
N=20 Fan Power
R=50 Fan Power
SR=200 Fan Power
How to Use the NFT PowerStation on the Binance Fan Token Platform
Fan Token issues> What is the Fan Shop
Fan Shop is an exclusive online shop, bringing real-life benefits and rewards to the Binance
Fan Token community. Fans can explore products sold by featured teams on the Binance Fan
Token Platform and they can use tokens to buy special and discounted items, such as tickets,
NFTs, VIP experiences and a growing list of exciting products and merchandise from
partnering teams and brands.
Fan Token issues> What is the Fan Shop
Fan Shop is an exclusive online shop, bringing real-life benefits and rewards to the Binance
Fan Token community. Fans can explore products sold by featured teams on the Binance Fan
Token Platform and they can use tokens to buy special and discounted items, such as tickets,
NFTs, VIP experiences and a growing list of exciting products and merchandise from
partnering teams and brands.
Fan Token issues> How to Purchase Products from the Fan Shop
1. Complete the KYC and set up Binance pay.

2. Enter the Fan Shop under the team profile page to find new products on sale.
3. Select your preferred product and set the amount you wish to purchase, and then click Buy
Now to the checkout page.
4. Review your purchase on the checkout page and click on Place Order to proceed with
payment via Binance Pay.
5. Remember that your Binance Fan Tokens should be in your Spot Wallet to use for your
purchase. If you have an insufficient balance, click on Buy Token to buy through P2P, Spot,
and credit or debit card.
6. Confirm your payment and enter your Pay PIN for payment verification
7. Once your payment is finalized, click on Back to Merchant to return to the Fan Shop page
and register your purchased items in the pop-up window.
8. After you are finished, check all your successful and open orders under “My Orders”.
Latest Activities
Binance 5th anniversary

To celebrate Binance's 5th anniversary we are happy to share with you the following:
1. Birthday Thank You Card
A personalized birthday card that celebrates both Binance’s birthday and your journey with us
which you may share on social media.
1. Binance Birthday Draw

 A challenge card with 3 tasks to complete ( 1. Join #BinanceTurns5 Social Activities 2.
Refer a friend and 3. Hold any amount of BNB.) Upon completion of a task, a birthday
coin will be rewarded. Birthday coin will light up upon completion of each task. Please
note that the birthday coin itself has no value.
 Users who completes the challenge card by finishing the 3 tasks will be entered into a
birthday draw where they will stand a chance to win BNB (50 winners)
👉 Send Binance Fifth Anniversary Special Edition Gift Card & Get a Chance to Win Up to 20
BUSD with Exclusive CZ Autograph!
👉 Binance’s Fifth Anniversary Exclusive Giveaway: Grab Up to 5 BUSD in Vouchers by

Subscribing to Dual-Investment
👉 Binance Five Year Anniversary: New VIP & Institutional Investors Program for Staking Users,
Exclusive Offers with Savings and Staking
00:24
Binance Referral Offer
⚠️There are typically 2 types of lite referral activities: 1) one promotional lite referral
activity and 2) the standard lite referral. Users may only choose one option.
👉 Celebrate Binance’s Fifth Anniversary with Lite Referral: Refer Friends to Get Up to
$500 in Mystery Boxes and NFT Rewards
Promotion Period: 2022-06-30 06:00 (UTC) to 2022-07-14 23:59 (UTC) Details here
➡️ Activity A : Invite Friends to Binance and Unlock 5YA Mystery Boxes Together!
Share the Lite Referral Activity ID/link with a friend who has not registered with Binance yet to
unlock Mystery Boxes for both of you.
To be eligible for the rewards, your referrals must:
 Cumulatively deposit more than $50 equivalent via cash deposit, buy with credit/debit
card, P2P trading, or cryptocurrency deposit to receive Mystery Box for both the referrer
and the referral.
 Cumulatively trade more than $200 equivalent on any Spot or Convert trading pairs to
receive another Mystery Box for both the referrer and the referral.
➡️ Activity B: $10,000 Prize Pool - Share the Activity on Social Media to Receive Up to 1
BNB
Visit the Lite Referral 5YA Mystery Box Activity page and click [Pooled Mystery Box] > [Share] to
share the activity on your social media accounts during the activity period. 5,000 users will be
chosen at 2022-07-14 23:59 (UTC) according to the Award Selection Rules to share a $10,000
equivalent prize pool, where each qualified user can receive up to 1 BNB. A total of three users
will stand to each receive 1 BNB.
____
👉 Lite referral mode: Invite friends and receive a 100 USDT on trading fee
Invite friends to join Binance through our regular Lite Referral Mode here failure to invite friends
through this link will disqualify users from the referral promotion, normal referral commission will
apply.
The referee needs to make a total deposit amount of more than $50 equivalent within 14
days after registration to receive a 100 USDT cashback voucher:
👉Cash Deposits via bank transfer, bank card or third party wallet
👉Buy crypto using Credit/Debit Card
👉Buy crypto with P2P Trading

👉Deposit crypto from another wallet to Binance spot wallet, transfers from Binance accounts
do not count.
⚠️Eligible users will receive their cashback vouchers within 48 hours.
More information on Lite referral mode click here
____
More details about cashback vouchers click here

after activation, cashback vouchers allow you to get a refund on your trading fees.
Binance Learn and Earn
Within the framework of Learn and Earn activities, we will offer limited rewards, which are
available on a first-come, first-served basis. Rewards will be distributed within 48 hours,
please wait. You may check your "Reward history" on the upper-right-hand corner of the learn
and earn page. 🔸 If there are no more rewards left, please wait until next event. Some "regular"
courses do not offer any rewards, please pay attention to the side notes.
____
📣 Binance launched a new round of Learn and Earn Program on 6 July 2022 07:00 AM
(UTC). Stay in touch for the next round.
More information here - Read the articles here and complete the quizzes while token supplies
last.
Eligible users will stand a chance to receive a predetermined amount of relevant tokens,
depending upon the course or quiz they complete. To ensure fairness and equal access, users
can only claim the reward for each course once.
Please note: This campaign is available for existing and new users who have completed KYC.
____
🚫 INELIGIBLE : you may not be able to participate in the quizzes if your account does not
comply with the Binance Terms of Use.
We reserve the right to disqualify users deemed as wash trading or illegally bulk registered
accounts, self-dealing or display attributes of market manipulation. We kindly ask for your
understanding, for more information on the Binance Terms of Use, please visit
https://www.binance.com/en/terms
Complete a task and get a reward

If you would like to check the information in your Task Center, please click here.
⚠️We recommend that you read carefully the rules of each task/activity to avoid
disappointment:
👉 If the rule says you need to "trade", buying cryptos with your card will not qualify you for the
reward.
👉 Rewards may be distributed to a limited number of participants only, it is usually on a first-

come-first-served basis. If the task center displays "O reward left" it means you may not
longer claim any rewards for that specific task.
👉 Please be mindful of the exchange rate when fulfilling the task, the bar will let you know how
much more you need to trade in order to meet the requirements.
____
PROMOTION AND OTHER ACTIVITIES
👉 Our latest activities can be found in this link
👉 Rise to the Challenge & Share $200,000 in RUNE - More details here
Each task can only be completed once by each participant every 6 hours. If you have
completed a particular task and earned its corresponding Challenge attempt, you must wait for 6
hours before you can attempt the same task again to earn another corresponding Challenge
attempt.
If you receive this message, unfortunately, it means that you are not eligible for the rewards as
you are not in compliance with our terms of use.
‼️If you are expecting your prize, please check the relevant announcement and rule description,
prizes tend to be distributed between 2 to 4 weeks after the end of each activity.
How to use vouchers
Check your reward center click here. Redeeming a voucher does not necessarily mean you will
be receiving the corresponding funds in your wallet. Each voucher allows for a number of
benefits, please read the details below:
➡️CASHBACK VOUCHERS : Cashback vouchers allow you to receive cashback from the
trading fee you spent on either Spot, Margin or Futures trading depending on your voucher's
terms (T+24h). It basically allows you to get a refund on trading fees. They are not to be
confused with cash vouchers. More details click here.
➡️SAVINGS TRIAL FUND : please be advised that you cannot withdraw or use the fund for
trading purposes. You can use it to subscribe to a flexible saving product, you will then enjoy the
interest generated by it until the voucher's expiration. More details click here.
➡️VIP UPGRADE COUPON: Once your voucher is redeemed and activated, you will upgrade
your VIP level and enjoy the benefits during the reward time. More information click here.
➡️BONUS/CASH COUPON: more information click here

If the voucher is greyed out, it means it has expired. Please make sure you update your
notification preferences here to avoid missing out on awarded vouchers.
Binance Pay send 0.01 BUSD/USDT to a friend and get a reward
Get 1.55 BUSD Cashback Voucher when you first time send at least 0.01 BUSD/USDT to
your friend or Binance official account! More details
⚠️Please note that Cashback Vouchers are not cash. They can be used to get a refund of
your trading fees and must be used in 30 days after receiving.
Activity period: 1 July - 31 July 2022 (UTC)
Eligible Users: Only for eligible New Binance Pay User and Binance Pay users who had
not yet done first C2C transaction (Send to another Binance User).
How to participate:
1. First-Time send at least 0.01 BUSD/USDT to another Binance user via their email, phone
number, Binance ID or Pay ID, or
2. First-Time send at least 0.01 BUSD/USDT to Binance Official account (Binance ID

441086902 /Pay ID 441105420)
⚠️The amount users sent to Binance official account will not be refunded. Please double
confirm the amount before sending to the Binance official account.
The campaigns is applicable to new Binance Pay user who had not use any Binance Pay
features before and the eligible user can only participate once.
Please make sure that your mobile app version has been upgraded to version 2.47.0 and
above. You must go to mobile app to claim rewards instead of web.
How to receive the reward?
Rewards will be distributed within 24 hours upon completion of a qualified transaction. Users will
be able to view the rewards via Account > Reward Center.
The cashback voucher is valid for 30 days from the date of distribution. Learn how to redeem a
Cashback Voucher.
As usual rewards on a limited number and will be distributed on a first-come-first-serve basis.
Binance Card promotion campaign

All New & existing Binance Card users: #BinanceTurns5 - Spend with Binance Card & Win
Up to 5,555 BUSD Voucher!
Activity Period: 2022-07-08 00:00 to 2022-07-31 23:59 (UTC) - More information here
➡️Promotion A: Sign Up for a Binance Card & Spend 5 EUR to Receive Up to 5,555 BUSD!
👉 User must have a Binance card and spend at least the equivalent of 5 EUR with their card
during the activity period.
👉 The rewards will be distributed on a first-come, first-served basis as per the given reward
structure below.
1st-15th Places - 555 BUSD Voucher (Per User)
16th-170th Places - 55 BUSD Voucher (Per User)
171st-1,725th Places - 5 BUSD Voucher (Per User)
1,726th - 17,280th Places - 0.5 BUSD Voucher (Per User)
After 17,280th Place - 0.05BUSD Voucher (Per user)
👉 One user will be selected among all eligible users based on the rules to receive an additional
5,000 BUSD token voucher.
➡️Promotion B: Complete Any Transaction with Your Binance Card & Win Up to 500
BUSD token voucher!
👉 Every eligible user must own a Binance Card before 2022-07-08 00:00 (UTC).
👉 Eligible users who complete any transaction using their Binance Cards during the Activity
Period will qualify to each receive 0.1 BUSD token voucher. There is no minimum value
required for the transaction.
👉Among all the eligible users, 40 users will be selected based on the rules to each receive a
500 BUSD token voucher.
Binance card promotions apply to users in EEA countries, except for Germany, The
Netherlands, and Binance Refugee Crypto Card holders.
Voucher rewards will be distributed within 16 days of the end of the promotion. The
validity period for the voucher is set at 30 days from the day of distribution. You will be
able to log in and check your rewards via Account > Reward Center.
RUNE challenge
Deposit RUNE via the THORChain Mainnet to Share $50,000 in Rewards
Promotion Period: 2022-07-05 08:00 to 2022-07-15 23:59 (UTC) - Announcement here
Deposit at least 250 RUNE via the THORChain mainnet during the promotion period and stand
to receive a share of a $50,000 prize pool in RUNE token vouchers in proportion to their net
deposit amount.
Reward Calculation:
The RUNE reward for each qualified user = (Each user’s total effective net deposit volume / All
qualified users’ total effective net deposit volume) * $50,000 in RUNE token vouchers
Rise to the Challenge & Share $200,000 in RUNE!
Activity Period: 2022-06-30 07:00 to 2022-07-08 23:59 (UTC) - Announcement here
How to Participate?
 Step 1: Visit the Challenge landing page.

 Step 2: Click the “Do it” button next to the corresponding mission.
 Step 3: Complete the mission in accordance with the stated instructions during the
activity period to get a corresponding number of challenge attempts. Other ways of
completing a task shall be deemed invalid.
 Step 4: Click “GO” to make your first challenge attempt. The cursor will rotate and finally
stay on the designated square, which is the result of that attempt.
Each task can only be completed once by each participant every 6 hours. If you have
completed a particular task and earned its corresponding Challenge attempt, you must wait for 6
hours before you can attempt the same task again to earn another corresponding Challenge
attempt.
Sign Up, Complete KYC and Share $100,000 in RUNE!
Register for a Binance account via this link during the promotion period and you will receive a gift
- a guaranteed share of $100,000 in RUNE. Eligible users should complete KYC before 2022-07-
30 (UTC) to claim the gift. The welcome gifts are limited in quantity, and will be distributed on a
first-come, first-served basis.
⚠️Tokens redeemed from the welcome gift can only be traded and cannot be withdrawn from
your account until your account completes 50 USDT equivalent in total trading volume across
any spot, margin and BLVT trading pairs after receiving the gift. The gift will be automatically
unlocked on the next day at 07:00 AM (UTC) after eligible users complete the required
transaction.
Binance Earn
Launchpad/Launchpool> How to participate in launchpool activity
The calculation mechanism used to record daily BNB balance has been changed. From being
recorded in a snapshot at 0:00 AM (UTC) each day to the Daily Average BNB Balance.
This includes BNB held in normal Binance Accounts, Margin Accounts, Sub-Accounts, Binance
Savings Products, Binance Fiat Accounts, Futures wallet Accounts, Binance Card Wallet
Accounts and Launchpool Account.
Total Daily Average BNB Balance = Daily Average Spot Account Balance + Daily Average
Margin Account Balance + Daily Average Sub-accounts Balance + Daily Average Binance
Savings Account Balance + Daily Average Binance Fiat Account Balance + Daily Average
Futures wallet Balance + Daily Binance Card Wallet Balance + Daily Launchpool Account
Balance.
Daily BNB Balance Calculation Mechanism Update
Launchpad/Launchpool> How to participate in a Binance Fan Token Launchpad
Purchase BNB (Binance Coin) and visit the Binance Fan Token Platform to discover new team
listings and Launchpads. You can join a Binance Fan Token Launchpad by commiting a
preferred amount of BNB towards a token sale. Once the BNB commitment period is over, we
will calculate each user’s token allocation for around 1 hour. After each user’s final allocation is
determined, a portion of your locked BNB will be deducted in exchange for tokens. Finally, both
your BNB and Binance Fan Tokens will be automatically transferred to your Spot Wallet.
How to Participate in a Binance Fan Token Launchpad
Launchpad/Launchpool> How to apply to launch projects on Launchpad
Regarding the issue with loading Launchpad program in Binance App, our tech team is fixing the
issue. Please be assured that you can click here to continue Launchpad subscription for the time
being. Binance Launchpad helps blockchain start-ups raise money and share the resources of
the Binance ecosystem.
If you are interested in Binance Launchpad, please click here and we will review it. If the
application is approved, we will contact you. Thank you for your support.
Earn> How to redeem Saving product

In order to redeem your saving products; Click here to log in to your account and proceed to
your Earn Wallet.
For PC Website: Locate the product you want to withdraw and click "Redeem"
For application: Locate the product you want to withdraw and click on it. And on the next page,
click "Redeem"
If your redeemed Savings product (or reached the redemption period) not credited into the
account, please wait patiently since, depending on the type of your saving product, it might take
up to 72 hours for your funds to arrive in your wallet.
To figure it out please click here to check your Savings History.
Using the standard redemption method, you can redeem your funds the next day and still accrue
interest for the period in between. Using the fast redemption method, you may redeem your
funds the same day. This method is subject to a daily quota.
Tips:
1. Flexible Savings usually can be subscribed and redeemed at any time. If you are not able to
subscribe or redeem, please wait patiently for 30 minutes and try again later. It may be caused
by the following:
a) Quota limit is up.
b) System closed due to daily interest calculation. (23:50 - 00:10 UTC)
2. You can use "Transfer to Flexible" function to transfer part of Locked Savings to Flexible
Savings, the assets transferred to Flexible Savings will not receive interest in Locked Savings
anymore.
3. The distribution of interest is based on the daily calculation of the income payable on the
previous day and distributed into your spot wallet automatically.
Earn> Saving wallet
⚠️To celebrate Binance’s 5th anniversary, Binance is launching an exclusive promotion for new

users to Binance Savings. Users who have never subscribed to any Savings product before
the promotion can enjoy 2x APY with BUSD on Flexible Savings during the promotion period.
Promotion Period: 2022-07-04 08:00 (UTC) to 2022-07-17 15:59 (UTC) 📣

For more details please click on this link.
Savings is a financial product that Binance provides for users to lend and earn interest. Users
can lend their idle crypto assets to Binance Margin and earn interest. To subscribe to products,
please click Link If you would like to check your Savings record:
1. Login to your Binance account
2. Check Wallet
- Earn to check subscription records
You can check the latest Binance Savings project by visiting the Announcement Center For more
details on using Binance Savings, please visit:
How to use Binance Flexible Savings Products
How to use Binance Locked Savings
Earn> How to use mining pool
Binance is excited to announce the launch of Binance Pool, offering Proof of Work (PoW) and
Proof of Stake (PoS) services for a variety of coins and tokens. Binance Pool’s first product
offering will be Bitcoin mining, using a FPPS payment method.
About Binance Pool
Bitcoin Mining Tutorial
Earn> How to use Binance Liquid Swap
📣 In light of Binance’s 5th anniversary, Binance is launching a new promotion on Swap

Farming. All users who swap tokens during the promotion period will stand a chance to share up
to 30,000 BUSD vouchers.
Promotion Period: 2022-06-30 10:00 (UTC) to 2022-07-15 23:59 (UTC)

For more details please click on this link.
Binance has launched Binance Liquid Swap to provide users with instant liquidity & lower fees
through an Automated Market Maker (AMM) system.
Users can:
- Quickly complete an exchange between two tokens in the Swap Pool OR
- Become a liquidity provider by adding funds into the Liquidity Pool to earn fees from trades in
the Swap Pool and also yield-farming rewards
⚠️Note:
- Adding funds to the liquidity pool contains certain risks, and does not conserve your principal
amount.
- When adding/removing to the liquidity pool with a single token, transaction fees will be incurred
Click on these articles to learn more about Liquid Swap:

What is Liquid Swap?
How to Farm Yields in Liquid Swap
About Impermanent Loss
Earn> How to use Crypto Loans

Binance has launched the Binance Loans service. Using the Binance Loans service, you will be
able to:
- Leverage existing crypto assets as collateral for loans
- Borrow from a large range of crypto assets
- Select from a range of varying loan periods
- Get low-interest rates
- Receive instant approval please click here
How to Use Binance Loans
Earn> Other questions about Crypto Loans
How to repay？
1. Log in to your Binance account, clickFinance- Crypto Loans.
2. Click Ongoing Orders - Repay to repay.
How to adjust LTV？
1. Log in to your Binance account, click Finance - Crypto Loans.
2. Click Ongoing Orders - Adjust LTV to adjust LTV.
About liquidation LTV:
The system will automatically close your mortagaged asset when Loan Asset + Accumulated
Interest Value >= 83%.
How to Use Binance Loans
What is Binance Loans and Frequently Asked Questions

Security / Others
Security issues> Personal Information Leak

Please be assured that Binance's priority is User Protection.
We consider users' information security and data privacy as our top priorities. Our security team
is aware that there is a recent incident where a large volume of personal information was
disseminated or sold via unauthorized channels. We reassure you that Binance is not involved
and your account is secure.
If you happen to receive SMS, emails or phone calls impersonating Binance, please provide us
with as much information as you can to allow us to investigate further. Additionally, you can refer
here on tips to keep your Binance Account safe.
Reminder: If you receive phone calls impersonating Binance, immediately add those numbers
into blacklists and block them. Thank you for your understanding and support.
Security issues> Account stolen/asset stolen
If there are abnormal activities in your account, we suggest you click here to disable account
immediately.
You can also search the following emails you received from Binance and click the [Disable your
account] button in the emails to temporarily disable your account.
Example:
 [Binance] Password Reset

 [Binance] Successful Login
 [Binance] Authorize New Device
If your account has security risks, please make sure that you disable your account
immediately to avoid any loss of funds. Once the funds are stolen, it will be difficult for us to
recover them.
Security issues> Report scammer
You need provide us with the following details:
- If you found that there was a phishing website, please provide us with the URL
- If you have received a phishing email, please keep the copy of original email (.eml document)
and send it to us
- If you have received a message from scammers via social media, please send the User ID of
the suspects to us
Received small unknown depositsP2P Buyer did not pay but marked paidSeller hasn't released
cryptos for a long timefraud phoneEnsure account security tipsI want to report p2p user
Please complete the following requirements before claiming:
1. The victim needs to complete account verification with Binance.com
2. A detailed description of being hacked - transfer records, funds transferring history, transfer
records and live address information must be in text format. Pictures or video queries are not
supported.
3. The victim must provide a police report within 24 hours after submitting the support request.
After receiving the report, Binance will directly liaise with law enforcement agencies to deal with
the issue of stolen funds.
Note:Click the Unsolved button below to enter the customer service.
Security issues> Receive small unknown deposits
📢If your Binance account has received a number of deposits of unknown origin, it is most
likely a Dust Attack.
This is a new type of malicious attack in which hackers attempt to undermine the anonymity of
Bitcoin/cryptocurrency users by sending small amounts of tokens to users' personal wallets.
Don't worry about that coin, we would like to suggest that you exchange these tokens (from the
dust attack) to BNB, which meant your account is safe.
👉Click here to check How to exchange to BNB
👉Click here to check Learn more about dust attacks
API issues> How to create api
Please log in your Binance account to create API. For more detailed information: How to create
API
Please note:
- You can only create API on web.
- After receving the email, please open the link under the same browser where you logged into
your Binance account 👉API Frequently Asked Questions (FAQ)
API issues> API Community (https://t.me/binance_api_english )
Please refer to the following links:
API documentation(Spot and Margin) https://binance-docs.github.io/apidocs/spot/en/#change-

log
Futures API documentation https://binance-docs.github.io/apidocs/futures/en/#general-info
API Error documentation https://binance-docs.github.io/apidocs/spot/en/#change-log
API Frequently Asked Questions (FAQ)

API issues> Third party and trading bot
Please note that we do not have partnerships with any other API trading platforms/bots. Hence,
we do not provide any support for on matter. We are able to provide API Key and Secret Key. If
you require more information, please consult the third party platform. To protect your assets, we
highly recommend you not to use third party platforms or purchased bots and delete the linked
API Keys if necessary. If you encounter errors when using a third party platform or trading bot,
please contact the relevant platform.
API issues> API Trading error
If you encounter any error when using API to trade, please check if you enabled the
corresponding permissions. You can also check our Spot account trade interface: click here
Error code: click here
Please note that after the trade takes place successfully, you will not be able to refund it. Please
trade carefully.
API issues> API limits
There are 3 types of limitations when using API to trade:
1. Hard-Limits: -1,200 request weight per minute (keep in mind that this is not necessarily
the same as 1,200 requests)
 50 orders per 10 seconds

 160000 orders per 24 hours Our hard-limits are listed on the /api/v3/exchangeInfo
endpoint.
2. Machine Learning Limits: Trading behavior is evaluated against the average user. If you
deviate too far, you will be banned for a set amount of time ranging from 5 minutes to 3
days.
3. Web Application Firewall (WAF) Limits: While we do not provide exact details on our
WAF rules, if you are receiving an HTTP 403 error, you have broken a rule. Most likely, it
will be a result of excessive requests within a duration of 5 minutes. However, if you are
sending a request that could be perceived as malicious, it could also result in a ban of a
longer duration.
API issues> API key permissions
If your API Key does not have whitelisted IP address(es), i.e. this API Key allows access to any
IP address, your selected Enable Spot & Margin Trading permission will be valid for 90 days
from the activation time. The system will automatically uncheck the permission after the
expiration date. At that time, you are able to manually enable Spot & Margin Trading
permission again, then you can view the corresponding expiration time prompt on the Enable
Spot & Margin Trading permission.
If your API Key has whitelisted IP address(es), the Enable Spot & Margin Trading permission
will not expire. The new rules are valid for all accounts, including normal accounts, master
accounts and sub-accounts. The API Key created before the adjustment time will not trigger the
new rules automatically.
However, when you edit the permissions, there will be a pop-up window if the above rules are
met. After your confirmation, Enable Spot & Margin Trading will be enabled and will be valid for
90 days. Binance recommends that you whitelist trusted IP address(es) for the API Key to
improve your account security. Please do not disclose your API Key to anyone to avoid asset
losses. Be aware that your API Key may be disclosed by authorizing it to a third-party platform.
Created By:- Rohit Goswami.

(Research Analyst).
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Research Report Date:

Assigned by: - Mr.Prafulla Nistane.

Recommended for You .

Recommended for You

 How to register on binance.

 Why verify my account.

Google/Phone number/SMS/Email issues

 Did not receive SMS Verification Code

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Withdraw crypto to other accounts.

 Crypto withdrawal disabled.

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Replies of the sub options .

For EEA users, click here.

For EEA countries

Please note three exceptional circumstances which require additional residential

If you were requested to undergo residential address verification while using

Click here to check Deposit EUR-Bank Transfer(SEPA).

APP: Home-Spot Trading-Choose EUR/GBP.

Web: Click here to check Convert-Choose EUR/GBP.

Identity verification failed(KYC).

For more information on completing address verification, click here.

Verify your account to continue accessing Binance fiat services

🔸1. Why do I need to update my identity verification( Redo KYC)?

🔸2. How to finish redoing KYC?

-Please kindly follow the instructions in your email.

For European user, here is [A step-by-step guide on how to complete Identity

🔸4. Is there a deadline to finish redoing KYC?

🔸5.How long does the redo kyc process take?

-Binance is obliged to comply with regulatory requirements, including but not

 Recommended for You> US users offboarding.

Binance strives to operate in compliance with global legal requirements.

US users cannot withdraw crypto

Binance strives to operate in compliance with global legal requirements. For US

[How to Resume the Withdrawal Function]

Recommended for You> Identity verification failed

For EEA users, click here.

how to check account verification status

To check whether your account has been verified: