Debit / ATM Cards

Concern TAT
ATM Card Replacement Metro Manila
Branch of Account: 3 Banking Days
Preferred Branch: 6 Banking Days
Outside Metro Manila
Branch of Account: 5 Banking Days
Preferred Branch: 10 to 12 Banking Days
Checkbook Request Metro Manila: 5 to 8 Banking Days
Outside Metro Manila: 16 to 19 Banking
Days
Customer Information Update 1 to 3 Banking Days
Dormant Account Reactivation 6 Banking Days
Additional / Deletion of Account holder 3 Banking Days
Reversal of Fees 3 Banking Days
ATM No/Short Cash Dispensed 5 to 6 Banking Days
ATM No/Short Cash Dispensed 47 Banking Days
(International transaction)
Instapay related- Unsuccessful Transfer but 6 Banking Days
Account was Debited
Cancelled Transaction 50 Banking Days
Declined Transaction 10 Banking Days
Unauthorized Transaction 50 Calendar Days
Unauthorized Internet Transaction 50 Banking Days
Credit Cards
Concern TAT
Annual Fee Reversal 3 to 5 Banking Days
Balance Convert 5 to 7 Banking Days
Balance Transfer 5 to 7 Banking Days
Convert to Charge Light 5 to 7 Banking Days
Ready to Cash 5 to 7 Banking Days
Reversal of Charges 3 to 5 Banking Days
Cancellation Request 5 Banking Days
Credit Card Replacement 7 to 10 Banking Days
Credit Card Card Delivery Request 14 Banking Days
Credit Card Cash Advance Pin Request 7 to 10 Banking Days
Credit Card Credit Limit Increase/Decrease 5 Banking Days
Request
Update of Billing Address 5 Banking Days
Update of Billing Address with Card Delivery 5 to 14 Banking Days
Update of Email Address 5 Banking Days
 Loans
Concern TAT
Copy of Official Receipt and Certificate of 7 Banking Days
Registration (OR/CR) request
Copy of Title - Transfer Certificate of Title(TCT) 7 Banking Days
/ Condominium Certificate of Title (CCT)
request
Copy of Real Estate Tax Receipt (RETR) request 7 Banking Days

Copy of Tax Declaration request 7 Banking Days

Copy of Tax Clearance request 7 Banking Days
Copy of Uniform Mortgage Loan Agreement 7 Banking Days
request
Copy of Disclosure Statement request 7 Banking Days
Copy of Signed Loan Documents request 7 Banking Days
Certified True Copy (CTC) of a loan document 7 Banking Days
request
Certification request 7 Banking Days
Copy of Amortization Schedule request 7 Banking Days
History of Payment request 7 Banking Days
Statement of Account request 7 Banking Days
Change of Account under Auto Debit 7 Banking Days
Arrangement
Cheque Replacement / Pull-Out 7 Banking Days
Payment Application 7 Banking Days
Refund Requests 15 Banking Days
Release Of Official Receipt / Certificate Of 15 to 30 Banking Days
Registration (Or/Cr)
Release Of Title (TCT/CCT) 15 to 30 Banking Days
Request for a copy of Insurance Policy and 15 Banking Days
other insurance related documents
Request for Insurance Amount Premium 3 Banking Days
Insurance Premium Payment 7 Banking Days
Others
Concern TAT
Call out request 2 Banking Days
Sbonline Cancellation Of Enrollment 1 Banking Day
Security Bank Online Amend Profile 24 hours
Security Bank Online Enrollment 3 to 5 Banking Days