The final step in the continuous change process model involves recognizing and defining a problem.

(A) True

(B) False

A major problem with training programs is transferring employee learning to the workplace.

(A) True

(B) False

Management development programs rely heavily on participative methods such as case studies and
role playing to instruct employees.

(A) True

(B) False

Total quality management efforts usually focus on teams, and the principles of team building must
be applied to make them work.

(A) True

(B) False

The survey feedback process includes five distinct stages that begin with problem identification. (A)
True

(B) False