TechDirect

Experience
up to a

90%
boost in IT staff
productivity*

Empowering IT experts through online self-service

You can manage your technology, train your staff and Get Started
support your end users, with the click of a mouse or touch
of the screen.
IDC research has found roughly 80% of IT time is spent on routine
operations and support.** That’s right, 80%. Take back your work 1 Visit techdirect.com
and click Register
day with TechDirect–the online portal that offers deployment,
education and support features.
This tool eases the management burden by providing 24x7 access
to your account from one, centralized location. With TechDirect
you can:
• Input system build and deploy details for ProDeploy Client Suite orders 2 Provide contact
information and
• Access and manage certifications and authorizations accept Terms
• Request technical support of Use
• Self-dispatch replacement parts
• Receive proactive and predictive SupportAssist alerts for PCs and
tablets
• Integrate TechDirect’s support functionality into your help desk with
APIs 3 Select the
dashboard gadget
Join the over 10,000 companies that choose TechDirect and you would like
register today. to use
Designed by our experts for yours,
TechDirect makes your work day
easier by giving you insights into your
technology management, staff training
and support activities.
Ease
• Global 24x7 availability
• Single, centralized online account
• R
 esponsive design for optimal viewing
and navigation
Insights
• Exportable activity reports
• Self-dispatch performance status
• P
 rogress tracking for certification
competency achievement and ProDeploy
Client Suite deployments

“I’m given access to

everything I need to provide
the best possible services
at my organization. Dell
Centralize PC and tablet support
TechDirect is the best
For an enhanced end-to-end support
experience, use SupportAssist with
support experience I’ve had
TechDirect. SupportAssist technology to date.”
enables proactive health checks, resolution
and predictive analysis. Designed to simplify Reuben Mahar
troubleshooting routines and accelerate
Desktop Support Specialist
time to resolution, SupportAssist will help
you get ahead of issues before they Lincoln County Healthcare
become problems. MaineHealth, USA

Visit TechDirect.com for more information and to register. For questions, email Dell_TechDirect@Dell.com.

*Claim made by Host Europe. 90% boost in IT staff productivity was seen through bypassing phone-based ticket management. Read full story.
**Source is IDC Converged and Integrated Systems End-User Survey (N=308), July 2013.

© Copyright 2016 Dell Inc. Dell is a trademarks of Dell Inc. and EMC is a trademark of EMC Corp. Dell Technologies is a trademark of Dell Inc.
Published in the USA. Dell EMC believes the information in this document is accurate as of its publication date. The information is subject to
change without notice. | December 2016 | TechDirect v2