Overview on the Reengineering Manual

Supporting the Whole-of-Government Approach in Streamlining

Philippine Government Systems & Procedures in Delivering Public Services

October 11, 2021

 Background and Legal Bases
Section 5 of Republic Act no. 11032, or the Ease of Doing Business
and Efficient Government Service Delivery Act of 2018

• All offices and agencies which provide government services are hereby mandated to
regularly undertake cost compliance analysis, time and motion studies, undergo
evaluation and improvement of their transaction systems and procedures and
reengineer the same if deemed necessary to reduce bureaucratic red tape and
processing time.
Section 3 of the Implementing Rules and Regulations (IRR) of R.A. 11032
• The reengineering process shall include an interagency review of key permitting and
licensing laws, rules, and issuances with the end in view of eliminating undue
regulatory burden from the transacting public
 Background and Legal Bases
Section 3 of the IRR of R.A. 11032

● The Authority, in coordination with National

Economic Development Authority (NEDA),
Department of Budget Management (DBM),
and Civil Service Commission (CSC), shall be
authorized to issue further guidelines in
implementing the Whole-of-Government
Approach in reengineering and streamlining
government services.

IRR of RA 11032
Objective of the Manual

● to provide a step-by-step guidance for

process reengineering that can support
government agencies in streamlining their
processes and improving their systems
through an integrated whole-of-
government approach for the delivery of
efficient services to their clients
Overall Structure of the Manual

1. Discovery
2. Design
3. Delivery
4. Continuous Improvement
 Phases and Milestones of the Manual
Discovery
Phase
1 2
Milestones: ❏ Evidence-based
understanding of
customer issues and
suggestions
❏ Time and Motion Studies
implemented in the
critical path
❏ Root causes identified
Design Delivery Continuous Improvement
Phase Phase Phase
3 4
rapid iterations desired
❏ Benchmarks identified ❏ Communication plan set ❏ Changes are
institutionalized in
❏ Technology solutions ❏ Working groups policies, procedures
identified mobilized and job profiles
❏ Improved processes ❏ Techniques to overcome ❏ Process performance
designed resistance is monitored
regularly for possible
❏ Improvement initiatives service failures
prioritised
❏ Regular monitoring
of feedback and
customer satisfaction
Stakeholders and Roles

ARTA Serve as process streamlining catalyst

Coaches and supports agencies

DICT Provide/advise technology solutions together with

agency’s ITSM to support reengineering efforts

Lead Agencies Drive the reengineering effort on an inter-agency

(also Priority Agencies in Program level (thru the lead agency for each sector)
NEHEMIA)

Agencies’ CART Conducts the reengineering efforts on an agency

level
Training for Agencies

● ARTA, together with UK-BEIS and expert consultant Engr. Juan Talamayan,
recently conducted two batches of trainings aimed at capacitating selected
government agencies on the use of the WOG Reengineering Manual.
● The trained representatives are expected to cascade their learned
reengineering knowledge and concepts to their respective agencies.

Batch 1 of Trained Batch 2 of Trained

Government Agencies Government Agencies
 TO CONNECT WITH THE AUTHORITY:

For concerns regarding compliance: compliance@arta.gov.ph

For complaints: complaints@arta.gov.ph

General concerns: info@arta.gov.ph

CONNECT WITH 8478-5091 | 8478-5093 | 8478-5099 info@arta.gov.ph www.arta.gov.ph ARTAGOVPH

THE AUTHORITY

S M AR T E R I N I T I AT I V E S . B E T T E R PH I L I P PI N E S
THANK YOU!

21 May 2021