Kateryna Kotovych

Instructor Diduk L.
English 401
01 November 2021
Report on a work experience programme
Introduction
The aim of this report is to describe the tasks and activities we participated in, outline the
deficiencies in our programme, and to make recommendations for two changes,
Tasks and activities
Firstly, I was working at the reception for two weeks. I was responsible for phone calls,
canceling reservations, check-in guests, check-out, and keeping the front desk area and lobby
clean and presentable. The other two weeks I was working as a housekeeper. This type of work
was harder physically and I was not ready for it. My task was to clean all rooms in such a way
that a guest would not realize someone had just checked out of the room earlier.
Problems with the programme
Personally observed, there can be made the following suggestions: first, Internet routers should
be replaced by a more modern one, so it will allow receptionists to work more productively and
without any delays. It was felt that this would reduce the number of dissatisfied guests, who pay
their money for comfort. The other problem is irregular working hours. There were two
suggestions: either divide duties among other workers, or give more day-offs so that people will
have more time to relax and motivation to work. Staff also requested more uniforms and two
ergonomic chairs at the reception.
Recommendation
As a first measure, I would recommend replacing the Internet conection into the prompt one and
settling working hours. The two changes will reduce the stress level for work people and
encourage staff to work more efficiently and more comfortably.