Internship Report

SUNDAS FOUNDATION

Internship report submitted in partial fulfillment

Of the requirements for the degree of

BACHELOR OF BUSINESS ADMINISTRATION

By:

Name: Syed Ahsan Zafar

Reg No: BBA 02183334

SAP ID: 70071422

Faculty of Management Sciences

Lahore Business School
Lahore, Pakistan
Internship Report – Syed Ahsan Zafar (70071422)

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Table of Contents
Executive Summary ...................................................................................................................................... 5
1. Introduction ........................................................................................................................................... 5
2. Corporate Values .................................................................................................................................. 6
2.1 Vision ............................................................................................................................................ 6
2.2 Mission.......................................................................................................................................... 7
2.3 Core Values................................................................................................................................... 7
2.3.1 Patient Care ............................................................................................................................... 7
2.3.2 Donor Safety ............................................................................................................................. 8
2.3.3 Voluntary Non-Remunerated Donations................................................................................... 8
2.3.4 Helping Each Other For Optimal Use of Health Resources through Openness in Information
Sharing 8
2.3.5 Excellence through Evidence .................................................................................................... 9
3. Organization Hierarchy chart .............................................................................................................. 10
4. Departments ........................................................................................................................................ 11
5. Board Members ................................................................................................................................... 12
6. Campaign Sponsors ............................................................................................................................ 12
7. Branches of Sundas foundation........................................................................................................... 12
8. Geographical Existence & Prospective Destination till 2020, 2025 ................................................... 14
9. Products & Services Provided by the Foundation............................................................................... 15
10. SWOT analysis ............................................................................................................................... 16
11. Problem Face by Sundas Foundation charity .................................................................................. 18
13. Reforming the board ....................................................................................................................... 18
14. Planning for uncertainty .................................................................................................................. 19
15. Working experience (student own experience) ............................................................................... 19
16. Recommendation and suggestion.................................................................................................... 21
17. Learning from Internship ................................................................................................................ 21
18. Link between Academic and practical reality ................................................................................. 22
19. Conclusion ...................................................................................................................................... 22
20. References ....................................................................................................................................... 23

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Executive Summary
In this internship report, as part of the partial requirement to achieve the BBA degree from the
University of Lahore, Business School, I display the information and knowledge gained and
obtained over my 6-week tenure at Sundas Foundation.

Sundas Foundation

Going through the company profile, its vision, mission and core values, what industry it operates
and provides its products and services in, who are its competitors, potential clients and general
consumers and analyze the company’s strengths, weaknesses, opportunities and threats (SWOT
analysis).

As an intern I spent good time in learning and was rewarded for my best efforts, learned to deal
with different situations, had experience of industries working environment. In short, I would like
to highlight this that my working experience with Sundas Foundation was very memorable and
full of learning, where I found a lot of positive change in my life, attitude, behavior learning and
problem-solving skills.

1. Introduction
Sundas Foundation was established in 1998 as a Blood Transfusion Center. Before this
institution many people started unequipped and unauthorized blood banks on commercial basis.
Such blood banks provided unscreened and contaminated blood unfit for the very purpose of
transfusion. After the establishment of Sundas Foundation all such quacks have vanished: that is
the major service, which we have rendered to community. During the period of sixteen (16)
years. Sundas Foundation supplied more than 262,584 units of healthy and screened blood and
blood products.

Sundas Foundation is functioning zealously and operational in shut association with doctors,
hospitals, Mediterranean anemia Associations & Mediterranean anemia Centers to serve our
cause and providing leading-edge, advanced customized Mediterranean anemia & blood disorder
care. We tend to not solely resolve the medical & social problems with Mediterranean anemia &

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blood disorder patients however conjointly fulfill our moral duty of unfolding the notice of the
disorder so as to regulate its spread amongst newborn infants.

Besides this, Sundas Foundation conjointly provides Emergency Medical Services around the
clock, the center is provided with ample stocks of life-saving medicines and alternative medical
facilities. Sundas Foundation has equipped quite 406,482 units of healthy and screened blood
and blood products over the amount of twenty years.

2. Corporate Values
Sundas Foundation in one the leading foundation who helps the Thalassemia, Hemophilia and
other blood disorder patients whose blog poor family in Pakistan. We are providing free services
to Thalassemia, Hemophilia and other blood disorder patients and spreading awareness in
Pakistan to help reduce these diseases.

2.1 Vision
To provide 100 % free of cost patient care services to Thalassemia, Hemophilia and other blood
disorder patients. To help reduce the disease by spreading awareness among the community
members through social, cultural & medical campaigns.

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2.2 Mission
Our Mission is

 Treat Thalassemia, Hemophilia and Blood Cancer patients free of cost.

 Provide screened blood and its products to patients free of cost.

 Our aim is to work day in day out for better patient management and increased level of
Thalassemia awareness to minimize and eventually, altogether eradicate this disease in
Pakistan.
 Encouraging Thalassemia patients to be productive members of the community by finding
them suitable jobs.
 Providing moral & social support to patients with these blood disorders and offer free of
cost consultation.
 Encourage blood donation at national level by stressing the importance of blood donation
for these patients to maintain their lives.
 Strive every day for longer and healthier lives for patients suffering from Thalassemia,
Hemophilia and other blood disorders.

2.3 Core Values

The Sundas Foundation is guided by 5 core values: Patient Care, Donor Safety, Voluntary
Non-Remunerated Blood Donation, and Openness through Information Sharing and
Excellence through Evidence.

2.3.1 Patient Care

Through safe and sustainable supply of blood components, Sundas Foundation members
subsidize to the patient’s care.

Explanation: affected person care is the last goal of transfusion remedy: secure and good
enough blood supply contributes to a properly-functioning professional healthcare machine.
All actions that Sundas foundation members take, ought to therefore as a first priority purpose
to improve patients care.

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2.3.2 Donor Safety

Sundas Foundation members take good care of donors and actively take measures to avoid
harm to them.

Explanation: Donors represent a completely unique source and Sundas foundation members
need to make sure the continuity in their gift. This can occur best if Sundas foundation
members take good care of them through being aware about harm that may be brought about
in the context of donation, donation frequency and taking measures to avoid it. Sundas
foundation and Sundas foundation members are open and transparent and take action to
improve wherein possible donor safety. This could mean e.g., explaining deferral regulations
to donors and being open within the rationale in the back of any coverage – proof based totally.

2.3.3 Voluntary Non-Remunerated Donations

Sundas Foundation and Sundas Foundation members are committed to voluntary non-
remunerated donations for sustainable blood, tissues and cells supply for the benefit of donor
and patient safety.

Explanation: To guard donors’ and sufferers’ safety, transactions of human bodily materials
should observe the nicely recounted four concepts of biomedical ethics: autonomy, non-
maleficence, beneficence and justice. Protection of donor’s dignity, concerning the prohibition
of creating the human body and its elements as this sort of source of monetary gain.

2.3.4 Helping Each Other For Optimal Use of Health Resources through Openness in
Information Sharing
Sundas Foundation shares information to support evidence-based decision making and
performance improvement of services in blood, tissues and cells.

Explanation: Sundas foundation and Sundas foundation participants share records within the
membership and whilst agreed, with regulators and other stakeholders with the goal of
enhancing affected person and donor care in Pakistan. Sharing statistics and collaborative
activities leverage the economies of scale. The collateral advantages outweigh the time and
manpower invested in joint sports. Sundas foundation respects the contributors’ decision on
using the disclosed data.

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2.3.5 Excellence through Evidence

Sundas Foundation members are striving towards excellence by being innovative, adopting
state-of-the-art processes and practices and implementing actions through evidence-based
methods. Positions taken by Sundas Foundation are based on evidence thereby avoiding bias
in conclusions.

Explanation: Sundas foundation contributors continuously display whether or not the set goals
for excellence are still relevant and replace them sometimes. They implement moves to make
sure that the set targets are reached and encourage continuous studying. Excellence in blood
products supply chain cannot be characterized merely by means of high productiveness and
high-quality. It manner right, proof based totally, and selections to contribute to a properly-
functioning expert healthcare system.

Figure 1: Munnu bhai (Ex-Chairman)

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3. Organization Hierarchy chart

BOD

CEO

HR F&A Compliance Operratioin Traing Admin

Deputy-HR D-Compliance
D-FM R.M T.Office Admin Officer
Manager Manager

HR Office FO Staff A.M Staff

B.M B.M

Staff Staff

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4. Departments
4.1 Nursing Department

Nursing is an art and a science dedicated to instructing people in protecting people from
diseases, improving the physical and psychological nicely-being of patients through handing
over the health care told by using the doctor and making plans, applying and checking the
affected person care. Our team of doctors apply the medical knowledge and skills for the
prognosis, prevention and control of sicknesses. The Nursing department admits sufferers who
require unique care accompanied via investigation and remedy. The department also offers
counseling offerings to patients to diagnose their medical situations and carry out the specific
techniques as required.

4.2 Blood Donation Services

The Blood Donation offerings branch is considered one of our key departments and works
tirelessly to collect blood through blood series campaigns & blood drives. The department
additionally works to spread public attention thru blood camps & seminars to teach human
beings approximately chronic blood illnesses. Our crew consists of department in-price, docs,
phlebotomists and public relation officials who collect the blood donations from schools,
universities and company quarter.

4.3 Admin & Accounts Department

Sundas foundation’s Admin and Finance department is being run by seasoned experts and we
are continuously thriving very hard to enhance our procedures and automate our methods. The
Admin & Finance team optimizes our boom, even as aiming for long-time period price
introduction. They force our growth structures, helps our operational pillars, leverages our
competitive advantage and continually can provide.

The departments of management and bills are incredibly inspired and valued with a clear
experience of transparency and reason.

4.4 Marketing Department

Even the most altruistic organization cannot do a great deal desirable except people recognize
approximately it. A non-earnings organization needs robust relationships with donors,

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volunteers, the media, or even government organizations if you want to pursue its venture
effectively. At Sundas foundation, we've got a committed marketing branch with a skilled
crew. They may be accountable to run unique campaigns & control continuous advertising and
marketing efforts if you want to hold relationships, convey in regular donations, and keep
basis’s work within the public eye. They talk the urgency of our purpose and highlight how
supporters can make a contribution.

5. Board Members
 Munnu bhai (Ex-Chairman)
 Suhail Warraich (Chairman)
 M. Yasin Khan (President)
 Sohail Azizi (Director)
 Abbas Dar (Director)

6. Campaign Sponsors
Their CAMPAIGN SPONSORS are

 Blaze (Pvt) Ltd.

 Coca Cola
 Descon
 Diamond Form
 Peek Freans
 Fast Cables
 Al Baraka

7. Branches of Sundas foundation

Their branches are

 Islamabad
 Branch Administrator: Air Vice Marshal (R) Aftab Hussain

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 Branch Address: Sundas Foundation Fatima Jinnah Park, Mehran Gate Sector-F9,
Islamabad.
 Blood Collection Department Ph. # 0333-9447733
 Marketing/Donation Department Ph. # 0309-5550865

 Faisalabad
 Branch Administrator: Mr. Saleem Rao
 Branch Address: Sundas Foundation H#28-A, Gulistan Colony No.02, Near
Crescent Girls High School Faisalabad
 Blood Collection Department Ph. # 041-8788898
 Marketing/Donation Department Ph. # 041-8788895, 041-8788896

 Gujrat
 Branch Administrator: Mr. Tariq Rasheed
 Branch Address: Sundas Foundation H#13-B, Margzar Colony near Lahore
Grammar School Gujrat.
 Blood Collection Department Ph. # 053-360071
 Marketing/Donation Department Ph. # 053-3609001

 Sialkot
 Branch Administrator: Mr. Zahid Khan
 Branch Address: Sundas Foundation H#366, Aurangzaib Road Model Town,
Sialkot.
 Blood Collection Department Ph # 0331-16198080
 Marketing/Donation Department Ph # 052-3310380

 Gujranwala
 Branch Administrator: Mr. Sarfraz Khan

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 Branch Address: Sundas Foundation near Munir Chowk Opposite Distt-Civil

Hospital Gujranwala Centre.
 Blood Collection Department Ph. # 0320-0002025
 Marketing/Donation Department Ph. # 041-8788895, 041-8788896

8. Geographical Existence & Prospective Destination till 2020, 2025

Red Colour Where we are already have centers, And Blue colour where we will be opening our
center.

These cities are our target where we will open our center

 Gigot
 Peshawar
 Muzaffarabad
 Multan
 DG Khan
 Quetta

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 Karachi

We are already in these cities

 Islamabad
 Faisalabad
 Gujarat
 Sialkot
 Gujranwala

9. Products & Services Provided by the Foundation

They provide 100 % free of cost patient care services to Thalassemia, Hemophilia and other
blood disorder patients. To help reduce the disease by spreading awareness among the
community members through social, cultural & medical campaigns.

4.1 What help they need from us?

4.1.1 Blood Kits

Blood Screening Kits are required to carry out screening assessments on
blood luggage to make sure that the blood donated by way of donors is absolutely
wholesome and save for transfusion. A single Blood Screening package can perform
approximately 500 blood exams. As they do now not compromise on exceptional and
hence, we use country-of-the artwork technology and extremely good equipment to prevent
affected blood transfusion.

4.1.2 Blood Bags

A single Blood Bag can shop up to a few precious lives. Sundas
foundation calls for at the least 1,000 blood baggage each month to cater the desires of
blood transfusion to the Thalassemia, Hemophilic and Blood cancer patients.

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4.1.3 Injections and Tablets

Once the blood is transfused to the Thalassemia, Hemophilic
or a patient stricken by other blood sickness, the level of iron increases in their frame. To
govern the iron degree inside the patient’s frame, they want to take delivery of iron
Chelation therapy with drugs and Injections specifically in Thalassemia.

4.1.4 MUNNOO BHAI MEMORIAL HOSPITAL

Sundas foundation is building the
present day and reason-constructed Thalassemia medical institution in Lahore to offer
affected person care services to Thalassemia & Hemophilic patients. That is a big task and
an extremely good initiative for which the land has already been received and production
work is being planned to be started out quickly. Their donors have donated generously
however they nonetheless need our help to complete the construction of Sundas
foundation’s health facility task.

4.1.5 Financial Assistance

They need continuous financial assistance to manage &
effectively run our operations & provide services to the Thalassemia and Hemophilic
patients that are generally offered free of cost.

10. SWOT analysis

Strengths:

One strength of Sundas Blood transfusion center is its availability. A laboratory that is open
24 hours a day, seven days a week is going to have an advantage over those that operate only
during regular business hours. Offering a wider variety of lab tests than the competition can be
another strength. Speedy delivery of results can make a laboratory a Coal choice over slower
rivals, as is flexibility. If you have the capabilities to run by a nearby nursing home and draw
blood for immobile patients that can be a selling point over rivals. Strengths can be the building
blocks for expansion and business development hen external forces allow, so this is the list that
reveals where your best opportunities may be.

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Figure 2: Laboratory

Weaknesses:

A possible weakness for a laboratory is outdated information systems or a lack of in-house

capabilities for analyzing results. If the lab can only perform the procedure and has to outsource
some of the analysis, it will take more time and perhaps cost more money. Limited test
offerings are a weakness, particularly for patients who need multiple tests done and want to
get them all done in one sitting, Payroll can be a weakness if direct labor costs are a drain on
the budget. Weaknesses are what leave you vulnerable, whether because an inability to correct
them would leave you unable to take advantage of opportunities or more susceptible to threats.
For example, if not corrected, you might lose customers to facilities with more offerings or
whose lower payroll allows them to devote more funds to expansion.

Opportunities:

If a laboratory can streamline its processes and stabilize the cost structure, the health care
changes in the United States may provide an opportunity to serve more patients. If it can
position itself as less expensive and time-consuming than a hospital but more comprehensive
than a physician's office the middle ground could be a lucrative place to be. Adding services

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could also bring opportunities, particularly more specialized gene-based tests that are offered
in fewer establishments. Once opportunities are uncovered, you can conduct a cost-benefit
analysis to discover which are the highest priorities that can position you for greater success.

Threats:

Competition is always a threat, as a growing industry could result in rival laboratories muscling
into your business area. For clinical laboratories, some of that competitor may be hospitals
who are looking to get into that space by offering on site testing. Government regulation can
hurt business if it caps the amount of money that can be billed to insurance for services. As the
shortage of health care workers is expected to increase as baby boomers retire, the increasing
number costs of qualified labor could be a threat to your bottom line. How you decide to
mitigate these threats, whether by convincing local hospitals to partner with you instead of
competing against you or coming up with an innovative plan to retain your workforce, can
determine whether they’ll prove to be minor blips in the business plan or potentially fatal blows
to your business.

11. Problem Face by Sundas Foundation charity

Every charity is different. It faces its own challenges and pursues its own opportunities. It is a
product of its environment, its history, its people, its cause and the changing politics that
surround it.

12. Business Planning

Working through the spaghetti junction of terminology is the first challenge. Take 100 charities
and you’ll find 100 different understandings of what a vision and mission are. Ultimately, they
both describe you, why you exist and your ambitions for social impact.

13. Reforming the board

It is better to not make any revamp about individuals, but about roles. Put together role
descriptions for board members. What Skillsets and backgrounds do you need? You might not
get all them but it is aspirational. You can then ask existing trustees where they see themselves

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fitting into new structure. This can be a good opportunity for people to take a step back if they
wish, and be thanked for the good of the organization to take it forward and stronger and not
about individuals.

14. Planning for uncertainty

Charity leaders often shy away from business planning as it's easy to think that having a
document laying out the future can be constraining. Being opportunistic is a necessary part of
life in this sector, they argue, and a business plan would only serve to stifle an organization’s
capacity to take advantage of opportunities that arise.

However, the charity sector is not the only world in which uncertainty is rife, and future plans
will always be influenced by factors you did not expect. Uncertainty comes in two forms: "good"
uncertainty, meaning opportunities that might arise; and "bad" uncertainty, in the form of risks
and threats. An effective business plan will account for both of these with contingency plans for
new threats and a clear decision-making process to assess which new opportunities should be
pursued. And remember, the plan should also be reviewed annually, so it can always be revised.

15. Working experience (student own experience)

I was involved in the supply, finance and marketing operations learning and reporting to the
immediate.

Mr. Major Tariq has the person who’s train and supervised us. In the training he also tells us
about how his Foundation work and how many departments in foundation.

Weekly Breakdown:

 Week 1:

In the first week I got acquainted with the staff on the basis of their roles in the company and
their relevant department, so in case I needed help later on I would know who to contact.
Telemarketing and effective marketing for blood camping and organized few camps in colleges
and multi-National companies.

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 Week 2:

In the 2nd week I Helped in Data entry of blood donors by doing entry in computer and report
them. And we were telling them the benefits of donating blood, how good it is for their health.
Donating blood can help people with many health conditions, such as those who have internal
or external bleeding due to an injury and those who have sickle cell disease or another illness
that affects the blood. Also help them who are undergoing cancer treatment and undergoing
surgery, such as cardiovascular or orthopedic surgery. Those who have an inherited blood
disorder.

 Week 3:

In the 3rd week I spent time with patients and their parents by giving awareness, and held
motivational talk with them at internal and external basis. Because using strong patient
motivation techniques can help put some of that control back into the provider's hands.
Healthcare professionals can better encourage their patients to take part in important self-
management activities by tapping into proven strategies catered to the specific patient.

 Week 4:

In the 4th week I participated in telemarketing and fund-raising Campaign. Community

fundraising helps build your relationships with people. Organizing or participating in a
fundraising event helps a great deal with building teamwork skills.

 Week 5:

In the 5th week I took interest in lab by participating in their work and learning their process.

 Week 6:

In the last week I attended various blood camps in college, universities, and multinational
companies. I was also asked to learn about the import process from my superiors and the people
involved in each step. Because it ensures what is being delivered, is right, and will deliver real
value against the business opportunity. Every client has strategic goals and the projects that we
do for them advance those goals.

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16. Recommendation and suggestion

13.1. President/Chancellor

Renews commitment to improve the culture of safety for all academic research, scholarship, and
teaching.

Designates a campus lead and leadership team to begin the process. The president/chancellor
considers appropriate committees to help implement a culture of safety, including a safety
committee of faculty, Environmental Health and Safety (EH&S) officers, and other
representatives who can provide formative feedback to researchers, educators, and staff.

13.2. Institution

Develops a risk assessment process for laboratory safety that is integral to all activities conducted
in the laboratory or the field.

Establishes a unified administrative reporting model that connects responsibility for

development and implementation of academic safety policies. The model should fall under one
administrative pillar in the institution and should include faculty, EH&S officers, and
administrative leaders.

Empowers undergraduate students, graduate students, postdoctoral fellows, and staff to voice
safety questions and concerns to their faculty supervisors, EH&S offices, and/or safety
committee.

Works to strengthen collegial and collaborative relationships between faculty and EH&S staff.
Works to enhance effective working relationships with first responders.

Data, hazard identification, and analysis.

17. Learning from Internship

I have learnt the practical implementation of the studies that were taught and how people,
departments, companies and industries rely on each other to be able to exist in the realm of
business.

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I have witnessed the competency, responsibility and temperament required to be able to be in

positions of management and how to handle and deal with subordinates to get the task done.

It was an amazing opportunity to get involved in the work flow of Sundas Foundation and learn
how to manage the working of an organization with a storage that big and keep it regulated and
updated.

This internship increased my confidence and communication skills. Specifically, the campus I
was attended these is very helpful for me. During training they teach us how to motivate these
people whose loss their hope due to their blood disorder.

18. Link between Academic and practical reality

Often, I have heard that practical work is very different from what we learned in academics. But
according to my experience, there is not much difference between both of them, your academic
knowledge very helps full in practical work because due to this your skills become very effective.

During my last semester I studied about the Finance and how it works and the role it plays it in
the progress of a company if it is well organized and regulated. But after working in the Finance
department of the Sundas Foundation, I realized the enormous difference between the academic
experience and the real-life experience. I saw up close the management of the blood bank, labs
and staff and understood the importance of time pressure, communication skills, team work and
regular updating of data. It was almost surreal to watch how all that I studied about constituted
the tiniest part of the whole work process, even though it was still the most essential one and the
one everything else was built upon. But this experience allowed to expand my horizons and look
farther than what the textbooks taught me about the technicalities and organization schemes, it
taught me about the real problems like time constraints, people management, good work
environments and accommodation of behaviors of people we don’t necessarily agree with. It
taught me about the all the little things we deem insignificant while studying for the course, but
practically they have the biggest influences.

19. Conclusion
Sundas Foundation is working zealously and operating in close association with doctors,
hospitals, Thalassemia Associations & Thalassemia Centers to serve our cause and providing

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leading edge, advanced personalized Thalassemia & Hemophilia care. We not only resolve the
medical & social issues of the Thalassemia & Hemophilia patients but also fulfill our ethical
duty of spreading the awareness of the disorder in order to control its spread amongst the new
born infants. Besides this, Sundas Foundation also provides Emergency Medical Services round
the clock, center is equipped with ample stocks of life saving medicines and other medical
facilities. Sundas Foundation has supplied more than 406,482 units of healthy and screened
blood and blood products over the period of two decades.

Sundas Foundation has set up a high-tech genetic lab in the name SUNMAC - Sundas Molecular
Analysis Centre, for the prevention and eradication of Thalassemia. Many countries including
Italy, Greece, Cyprus, Iran & Maldives has managed to eradicate this disease. Sundas Foundation
set-up SUNMAC with the vision to identify adult Thalassemia carriers and to prevent childbirth
with Thalassemia.

20. References
 https://www.sundas.org/Home/About
 https://www.sundas.org
 https://en.wikipedia.org/wiki/Munnu_Bhai
 https://instagram.com/sundas_foundation_official
 https://www.facebook.com/sundasfoundationofficial/
 https://twitter.com/sundasofficial?s=08
 https://www.linkedin.com/in/sundas-foundation-75824175
 https://www.youtube.com/channel/UC3tk4UyZg2yhXnUqaQliCwQ.

Contact Information:

 880-Shadman-1 near Crescent Model Girls High School، Shadman 1 Shadman, Lahore,
Punjab 54000 Pakistan.
 Tel: (+92) 0423 7422 131, Helpline: (+92) 0423 7422 140
 E-mail: info@sundas.org

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HR and Admin Office

 Sohaib Warraich (Business Card, he is in HR department and admin department). 1st

Floor, Room 2.

 Muhammad Yaqoob (Business Card, he is administrator). 1st Floor Room 2.

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Supervisor:

Mr. Major Tariq (he is my supervisor)

Contact Number: 03004298722

Social media links:

 https://instagram.com/sundas_foundation_official
 https://www.facebook.com/sundasfoundationofficial/
 https://twitter.com/sundasofficial?s=08
 https://www.linkedin.com/in/sundas-foundation-75824175
 https://www.youtube.com/channel/UC3tk4UyZg2yhXnUqaQliCwQ
`

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