STUDENT NAME: Pratik Chaudhary

STUDENT ID: ACP2020009

1. ans- The importance of industrial agreements and other considerations, as well as, wage budgets
when developing rosters by considering when and where it will be used. Certain factors must be taken
into consideration before creating and implementing the roster. Using a roster template benefits
an organization in many ways, such as: Cost savings: Better scheduling can reduce overheads associated
with not assigning more employees than are required at any time, and avoid staff being overworked by
not receiving enough rest between shifts or bad shift combinations. To create the most effective roaster,
it is beneficial to gain extensive knowledge on how the roaster works. Roaster can be broken down into
specific types:-
Duty Rosters – Duty rosters are used in order to prevent having multiple staff with the same skill set on
the same shift.
Flexible Rosters – Flexible rosters are created based on the needs of the business.
Staggered Rosters – Staggered rosters are optimal for businesses that encounter fluctuations in
customers.

2. ans- A roster helps organization to maximize operational and customer service efficiently while
minimizing wage costs as roster helps in prohibiting overlapping of duties and employees can provide
best services and outputs, this will only happen when they are familiar with their role in organization.
The rosters must be operationally efficient, which means that all the shifts must be covered and the
busiest period is filled with the most skilled staff. It is important to ensure:-
 There is a sufficient ratio of front and back of house staff
 There is enough staff to serve customers
 Adequate supervisors are rostered on

3. ans- Combining duties of staff members increase effective use of staff as creating a roster that is
effective and efficient, it is imperative to consider the job roles and duties of staff that have been
rostered on a shift. This means that duties may be able to be combined, thus getting the most out of
your valuable employees. Initially, staff may not be comfortable with the combined duties:
 Leading by example
 Cross training them
 Providing training in multi-skilling

4. ans- Team rosters should comprise of staff with complementary mix of skills, to meet operational
requirements. Complementary skills refer to skills of individual skills that work more effectively together
when there is a task to achieve a shared goal and objective. For example, John who is the  kitchen hand
is very good at vegetable cutting, partnered with Samantha, who is a great  cook but slow at cutting
vegetables; an effective manager would place them on the same  shift as John would be there to assist
Samantha in case she begins to fall behind. 

5. ans- The impact of following in staff rosters:

Social and cultural considerations – Educators working with adults will have to come to terms with the
culture and social mores of the individuals and groups of individuals with whom they work. In most
cases, they will have to come to terms not only with the individuals but also with the society from which
each person emerges and to which they return. It might be true that education changes the relationship

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Subject Name: SITXHRM002

STUDENT NAME: Pratik Chaudhary

STUDENT ID: ACP2020009

that people have with their society. As voter education moves into the realms of civic education and
public advocacy, it may even be intended that people should act on and change that society. Such
potency on the part of education increases the likelihood that educators will have to consider and
manage the impact of culture and society in the planning and execution of their educational
programme.
Broader organisational policies – Broader organisational policies provide guidelines for decision making
processes and the way that work in an organisation should be carried out. The result of having clear,
well-written policies and procedures are increased transparency, accountability, uniformity and stability.

6. ans- Any three (3) ways to consult and organ input of, colleagues regarding rosters are:-
The employees know what’s being considered. They understand the change and its potential impact on
the workforce 
There is a clear process for consultation and employees know who will make the final decision and how
Management and employees then work together to identify any workforce issues or problems arising
out of the change and agree on ways to solve those problems.

7.a. ans- Roster systems and equipment that can be used by an organization to administer roster
management as the business and is generally driven by  the workforce that the business is in. Thus, it is
imperative to hire the best people for the best jobs. Effectively using talented people requires knowing
when to roster them for particular shifts. For example, roistering the same group of employees in
consecutive shifts is not possible as the best workers may experience fatigue-related illnesses.

b. ans- Any three (3) roster systems and three (3) types of equipment available in the market are:-
1. Duty rosters
2. Flexible rosters
3. Staggered rosters
Types of equipment
1. Racks
2. Shelves, bins, and drawers
3. Work assist tooling

c. ans- Any six (6) system capabilities and functions required in rostering software are:-
1. Save on Labour Costs
2. Avoid Worker Fatigue
3. Reduced Absenteeism and Tardiness
4. Better Staff Morale
5. Improved Quality of Service
6. Improved Management Control

8. ans- Any four (4) ways to present and communicate rosters in required, clear formats, to appropriate
staff within designated timeframes are:-
1. SMS- Rosters, messages, and reminders can be sent to staff via SMS. SMSs can be sent 
according to the role, a particular shift or a unique list of recipients. 

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Subject Name: SITXHRM002

STUDENT NAME: Pratik Chaudhary

STUDENT ID: ACP2020009

2. Intuitive Allocation- The allocation of staff can be completed automatically dependent on 
availability, role, and qualification requirements.
3. Maps- Staff can easily locate their shift from the link provided to the destination on apps  such
as Google Maps. 
4. Reports- Reports can be generated, which will show the number of shifts, the number of text
messages, and estimated staff hours.

9. ans- The paper based and electronic formats that organizations use to maintain staff rostering
records, to administer shift times of employees and/or contractors. Most businesses use accounting
software programs to simplify electronic record keeping, and produce meaningful reports. There are
many other advantages to using electronic record keeping, as listed below. Seek advice from your
accountant or financial adviser before purchasing software for record keeping. Check which accounting
software is tax compliant on the Australian Taxation Office website. Cloud backup services are becoming
more popular and can be automated for your convenience, but you should make sure the method you
choose protects the privacy and security of your business and customers. Some business owners may
want to use a simple, paper-based record keeping system. There are certain advantages to using manual
record keeping. Problems with duplicate copies of the same records are generally avoided. The process
is simplified as you don't need to be familiar with how accounting software calculates and treats your
information.

10. ans- Any six (6) steps to monitor effectiveness of rosters and identify areas of improvement, in roster
development, with consultation from colleagues are:-
1. A reduction in labour costs 
2. Reducing worker fatigue 
3. Reducing staff absenteeism as well as tardiness 
4. Improved staff morale 
5. An improvement in the quality of service 
6. Improving management control 
7. Accurate scheduling forecasts

11. ans- Any three (3) sources of information on awards and other industrial provisions are:-
1. Work in an industry or business covered by the award
2. Work in a job classification that is covered by the award
3. Not be in a job or industry that is excluded from the award

12. ans- The applicable award and record the details surrounding based on Restaurant Industry Award
2010 for following are:-
1. Leave provisions - An employee (including a casual employee) is entitled to two days of unpaid
carer's leave for each occasion when a member of the employee's immediate family or
household requires care or support because of a personal illness, injury, or an unexpected
emergency.
2. Mandated breaks between shifts - A rest break allows an employee to rest for a short period of
time during work hours. Rest breaks are also referred to as 'crib breaks', 'rest pauses' or 'tea

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Subject Name: SITXHRM002

STUDENT NAME: Pratik Chaudhary

STUDENT ID: ACP2020009

breaks'. A meal break is a longer period of uninterrupted rest that allows the employee to eat a
meal.
3. Maximum allowed shift hours - An employee can work a maximum of 38 hours in a week unless
an employer asks them to work reasonable extra hours.
4. Standard, overtime and penalty rates - Overtime is work performed outside the ordinary hours
listed in an award or agreement. Overtime is usually paid at a higher rate.
13. ans- In this restaurant industry award summary (document), we detail some of the key provisions in
the Restaurant Award including what sorts of businesses it covers, the different level of employee
classification under the Award and guidance on employee entitlements. The Award contains a number
of provisions which are uncommon in the modern award system including; the concept of part-time
employees having “guaranteed hours” and “available periods”; an entitlement to payment for public
holidays even where the employee was not due to work (in some circumstances), and an obligation to
pay annual salaries at 25% above the minimum weekly wages set out in the Award. An employee who
works overtime should have at least an 8 hour break between finishing work and when they next
commence work. Full-time and part-time employees may by agreement with the employer receive a
125% penalty and a day in lieu instead of the 225% penalty rate. An employer is obligated to make
contributions the employee earns $350 or more in a calendar month. This includes employees under 18
years old.

14. ans- Impacts on preparation of staffing rosters based on:

Contractors and considerations of fees - It is essential, no matter what your work arrangement, that you
have a Contractors Contract in place, preferably one that is drafted by an employment lawyer. In the
Contractors Contract, the type of work expected should be clearly explained, along with an estimated
time for completion of the work. Negotiate (or have your lawyer negotiate on your behalf) the rates of
pay for the services. This should include how much pay the contractor will be paid, as well as the
intervals for pay. As a contractor, there will be various expenses involved in the completion of your
work.
Permanent or casual staff - A permanent employee is an employee engaged on a permanent basis and
may be “full-time” or “part-time”. Continuity of employment and access to entitlements are the main
advantages of permanent employment. Casual employees are employed on an irregular basis, with no
set roster or routine. They have no guarantee of ongoing employment. Instead, casuals are retained on
an “as needs” basis.

15. ans- The following organizational policies and their impacts on the preparation of staffing rosters
are:-
Family-friendly workplace initiatives - Family-friendly work practices allow employees to balance their
work commitments with their family responsibilities. They support employees to meet both their
professional and personal commitments.
Recreation - Recreation is an activity of leisure, leisure being discretionary time. The "need to do
something for recreation" is an essential element of human biology and psychology. Recreational
activities are often done for enjoyment, amusement, or pleasure and are considered to be "fun".

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Subject Name: SITXHRM002

STUDENT NAME: Pratik Chaudhary

STUDENT ID: ACP2020009

16. ans- Organizational leave policies which impact on the preparation of staffing rosters for the
following leave types are:-
 Illness or injury and Carers - An employee can take paid sick leave when they can't work because
of a personal illness or injury. This can include stress and pregnancy related illnesses. An
employee can take paid carer's leave to care for or support a member of their immediate family
or household who is sick, injured or has an unexpected emergency.
 Compassionate reasons - Travel for compassionate reasons helps a member, their spouse or
partner, or close relative with the costs of travel in the event of very serious illness, or death.
 Jury service - Jury service is the process through which citizens are potentially selected to
be jurors on a criminal or civil trial.
 Long service - Relating to a situation in which someone has worked for
a particular organization for a long time.
 Maternity or paternity - Maternity and paternity leave give you the right to take time off work if
you are having or adopting a child. You can take maternity or paternity leave when: You give
birth. Your partner gives birth.
 Rehabilitation of injured workers - Workplace rehabilitation is the process of providing guidance
and support to an injured worker to enable safe and timely return to work after an injury or
illness.
 Study - Study definition, application of the mind to the acquisition of knowledge, as by reading,
investigation, or reflection: long hours of study.

17. ans- The role of rosters and their importance in controlling staff costs in the hospitality industry as
they allow companies to design rosters, model costs, and easily compare actual to planned expenditure.
Displaying costs while developing the roster assists managers to take control of their labor costs and
enforces a budget responsibility before finalizing rosters. This facility not only calculates labor costs
according to your industrial agreement; it automates payroll data entry, bringing greater accuracy to the
process by removing the potential for manual error that could lead to over- or under-payment. The right
real time tools, you can achieve significant benefits by reducing administrative time, simplifying the
design effort, delivering more certainty in rosters, and creating lowest-cost rosters that deliver
substantial savings for the business. 

18. ans- For a large five-star hotel, while developing a roster, explain the following consideration areas
are:-
Social, cultural and skills mix of the team to be roster - The social and cultural needs that to be
considered when developing a roster are given below: Combining duties where appropriate use of staff
is done. Sharing the scheduling options, availability and time off requests allowing the staff to check
their roster.
Full details of human resource policies and procedures that cover leave provisions and socio-cultural
issues - Any organization that employs staff can never be completely immune from the risk of a claim
being made against them by an employee or former employee. In our experience however, policies and
procedures will aid employers in managing workplace issues and are useful in defending claims such as
general protections claims.

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Subject Name: SITXHRM002

STUDENT NAME: Pratik Chaudhary

STUDENT ID: ACP2020009

Operational requirements of the business activity, department or event subject to roster - Rostering is
considered a crucial element to ensure an environment that provides high quality and safe patient
care as well as ensuring staff health and wellbeing is monitored through increased visibility of safe
working hours.

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Subject Name: SITXHRM002