GSNX 2.0installation

GLOBALSCAN NX v2
INSTALLATION
GUIDE
For GSNX v2 Server and Serverless

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within this document to maintain a level of confidentiality that is in the best
interest of Ricoh Americas Corporation and its member companies.
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They are used throughout this book in an informational or editorial fashion
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© 2012 RICOH Americas Corporation. All rights reserved.

Document version 2.0
WARNING
The Installation Guide may contain information
regarding service techniques, procedures,
processes and spare parts of office equipment
distributed by Ricoh Americas Corporation.
Users of this manual should be either service
trained or certified by successfully completing a
Ricoh Technical Training Program.
Untrained and uncertified users utilizing

information contained in this service manual to
repair or modify Ricoh equipment risk personal
injury, damage to property or loss of warranty
protection.
Ricoh Americas Corporation

This page intentionally left blank.
Notes for the GlobalScan NX Install Manual
Please note the following additional information and corrections to the install manual.
[Note]
 The symbol  indicates new features and information for GlobalScan NX version 2.0.0.0 or later.
Installation Guide
Original Chapter / Page Changes
 Trademarks The following operating systems have been added.

 The product names of Windows Server 2008 R2 are as follows:
Microsoft® Windows Server® 2008 R2 Foundation
Microsoft® Windows Server® 2008 R2 Standard
Microsoft® Windows Server® 2008 R2 Enterprise
Microsoft® Windows Server® 2008 R2 Datacenter
Microsoft® Windows Server® 2008 R2 for Itanium-based Systems
Microsoft® Windows® Web Server 2008 R2
Microsoft® Windows® HPC Server 2008 R2
 2. ABOUT The following items have been changed.

GLOBALSCAN NX > CPU
Requirements and
Specifications > Server  Xeon 5000 or faster recommended
Edition > Computer for RAM
Installing GlobalScan  2.0 GB recommended
NX Server Application
and AdminTool Hard Disk Space
 1.0 GB recommended for software
 2.0 GB recommended for data
2. ABOUT Operating The following operating systems are no longer supported for this software.
GLOBALSCAN NX > Systems  Microsoft Windows 2000 Server Service Pack 4
Requirements and
Specifications > Server  Microsoft Windows 2000 Advanced Server Service Pack 4
Edition
 The following operating systems are added to the supported operating systems
for installing GlobalScan NX Server application and AdminTool:
 Microsoft Windows 2003 (WOW64)
 Microsoft Windows 2003 R2 (WOW64)
 Microsoft Windows 2008 R2
 The supported version of VMWare ESX Server has changed to 4.1/5.0.
[Note]
 The GlobalScan NX application and Admin Tool can also be installed on the
above operating systems running under Windows Hyper-V 1.0, 2.0.
1
 Web Server The supported version of Web Servers has changed to the following.
 Microsoft Internet Information Services 6.0
Browsing  The following operating systems are no longer supported for this software.
AdminTool  Microsoft Windows 2000 Professional Service Pack 4
 Microsoft Windows 2000 Server Service Pack 4
 Microsoft Windows 2000 Advanced Server Service Pack 4
 Web The supported version of Web Browsers has changed to the following.
Browser  Microsoft Internet Explorer 8 (except for 64 bit version)
 Microsoft Internet Explorer 9
 Firefox 9.0.1
The version of Adobe Flash Player required for AdminTool has changed to
11.2.202.228 or later.
Operating The following operating systems are no longer supported for this software.
Systems  Microsoft Windows 2000 Professional Service Pack 4
 Microsoft Windows 2000 Server Service Pack 4
 Microsoft Windows 2000 Advanced Server Service Pack 4
 The following operating systems are added to the supported operating systems
for installing GlobalScan NX AdminTool:
 Microsoft Windows 7 Professional/Enterprise/Ultimate (32-bit version only)
 Microsoft Windows 2003 R2 (WOW64)
 Microsoft Windows 2008 R2
 The supported version of VMWare ESX Server has changed to 4.1/5.0.
 2. ABOUT The following items have been changed.

GLOBALSCAN NX > CPU
Requirements and
Specifications > Server Core 2 duo 2 GHz or faster recommended
Edition > Computer for
Browsing AdminTool
2
 2. ABOUT CPU
GLOBALSCAN NX >  Core 2 Duo 2 GHz or faster recommended
Requirements and
Specifications > RAM
Serverless Edition  2.0 GB recommended
Hard Disk Space
 1.0 GB recommended for software
 2.0 GB recommended for data
2. ABOUT Web Server  If you have installed Admin Tool on one of the following operating systems, IIS
GLOBALSCAN NX > cannot be used.
Requirements and  Windows XP Professional
Specifications >
Serverless Edition  Windows Vista Business/Enterprise/Ultimate
 Windows 7 Professional/Enterprise/Ultimate
 The supported version of Web Servers has changed to the following.
 Web The supported version of Web Browsers has changed to the following.
Browser  Microsoft Internet Explorer 8 (except for 64 bit version)
 Microsoft Internet Explorer 9
 Firefox 9.0.1
The version of Adobe Flash Player required for AdminTool has changed to
11.2.202.228 or later.
Send to Email The Send to Email function can be used with the following mail servers:
 Gmail Server
 Microsoft Exchange Server 2010
 Desknet's V7.0 R2.0
 2. ABOUT NT The "NT Authentication" has been deleted.

GLOBALSCAN NX > Authentication
Requirements and
Specifications >
Available
Authentication
Methods
2. ABOUT Important MFPs’ Auto-Off Timer needs to be set to 5 minutes or longer as long as
GLOBALSCAN NX > GlobalScan NX is installed. This limitation is caused by the way applications
Requirements and are loaded on MFPs. If an MFP enters sleep mode before an application and its
Specifications > associated software finish starting up, the MFP might not work correctly.
Available Delivery
Methods and Required
Environments
3. SOFTWARE Note the following important information before you install GlobalScan NX:
INSTALLATION > [Important]
Preparing to Install
GlobalScan NX  If you are installing GlobalScan NX on a server running Windows 2008, and
Software you want to use IIS 7.0 as the Web server, you must also have installed
ISAPI extensions and ISAPI filters for IIS. If these have not been installed,
[Internet Information Service] will not appear as an option during
installation.
3
 3. SOFTWARE Step. 3 The language selection screen has been changed.

INSTALLATION >
Installing GlobalScan
NX Software
3. SOFTWARE Final Note The second item should read as follows:

INSTALLATION > Several optional plug-ins are included in the Options folder on the GlobalScan NX
Installing GlobalScan installation media. To install the plug-ins, run [GSLaunch] from the GlobalScan NX
NX Software installation media, and then follow the instructions that appear.
3. SOFTWARE  Software An Installation Modification is necessary to change only the following settings:
INSTALLATION > Installation  Web Server
Installing GlobalScan Modification
NX Software  Port Number
 Virtual Directory
An Installation Modification is not necessary to change the Built-in Password or the
Auto On/Off for delivery service setting.
 4. SOFTWARE Step. 4 The language selection screen has been changed.

INSTALLATION
MODIFICATION >
Modifying GlobalScan
NX Software
4
4. SOFTWARE After completing activation, perform the following three steps.

INSTALLATION 1. Reboot the GlobalScan NX server.
MODIFICATION >
Synchronizing the 2. Log in to AdminTool, and then synchronize the GlobalScan NX server and
System registered MFPs.
For details, see “Synchronizing the System”, Installation Guide.
3. Restart the registered MFPs.
[Note]
 There is a 45-day trial period for GlobalScan NX and its options after installation. If
you intend to continue using this software, perform activate it during the trial
period.
5
GlobalScan NX v2 Installation Guide
TABLE OF CONTENTS
PDF Page #
GlobalScan NX Install Guide Updates................................... …5
GlobalScan NX Table of Contents ......................................... ..11
GlobalScan NX “ReadMe” ...................................................... ..13
GlobalScan NX Install Server Quick Reference .................. ..29
GlobalScan NX Install Serverless Quick Reference ............ ..35
GlobalScan NX Remote Install Manager Guide .................... ..39
GlobalScan NX Installation Guide......................................... 181
APPENDIX
Card Authentication & GSNX Quick

Reference Guide.... ................................................................. 256
NOTE:
For GSNX v2 Plug-in administration and user's information, refer to
the information provided with the plug-in.
For GSNX v2 MFP installation and activation, refer to the “Remote
Install Manager Guide” beginning on page 39 in this manual.
Readme.txt
**************************************************
GlobalScan NX
Version 2.1.1.0
**************************************************
- Read Me First -
September 2012
This document contains important additional information about GlobalScan NX.

Please read it carefully before installing or using GlobalScan NX.
-------- Updated Manuals --------

- The manuals have been updated to reflect changes made since GSNX V1.3.0.0. The
manuals are located in the "<GlobalScan NX Installation Folder>\Manuals" folder.
-------- System Requirements --------
- System Requirements for GlobalScan NX Server Edition

Computer: Windows compatible machine
CPU: Xeon 5000 or later is recommended
Main memory: 2.0GB or more recommended
Hard disk:
- Program: 1.0GB or more of free disk space
- Data storage: 2.0GB or more of free disk space
Monitor: 1024x768 pixels or better
OS: Windows Server 2003 Standard/Enterprise Edition SP2
[32bit/64bit(uses WOW64)]
Windows Server 2003 R2 Standard/Enterprise Edition SP2
Windows Server 2008 Standard/Enterprise Edition SP2
Virtualization: VMWare ESX Server 4.1, 5.0
Hyper-V 1.0, 2.0
Web Server: Internet Information Service 6.0 32bit (Windows Server
2003)
Internet Information Service 7.0 32bit (Windows Server
2008)
Internet Information Service 7.5 32bit/64bit (Windows
Server 2008 R2)
Built-in Web Server is available.
(Windows Server 2003/Windows Server 2003 R2/Windows Server
2008/Windows Server 2008 R2)
- System Requirements for GlobalScan NX Serverless Edition

CPU: Core 2 Duo 2 GHz or faster is recommended
Hard disk:
- Program: 1.0GB or more of free disk space
- Data storage: 2.0GB or more of free disk space
Monitor: 1024x768 pixels or better
OS: Windows XP Professional SP2/SP3
Windows Server 2003 Standard/Enterprise Edition SP1/SP2
Windows Server 2003 R2 Standard/Enterprise Edition SP1/SP2
Windows Server 2008 Standard/Enterprise Edition SP2/no SP
Page 1
Readme.txt
Windows Vista Business/Enterprise/Ultimate Edition
SP1/SP2/no SP
Windows 7 Professional/Enterprise/Ultimate Edition SP1
Web Server: Internet Information Service 6.0 32bit (Windows Server
2003)
2008)
2008 R2)
Built-in Web Server is available.
(Windows XP/Windows Server 2003/Windows Server 2003
R2/Windows Server 2008/Windows Server 2008 R2/Windows Vista/Windows 7)
* GlobalScan NX Serverless Edition can be installed on a non-server type OS.
But with a non-server type OS, IIS can not be selected as the Web server.
- System Requirements for GlobalScan NX AdminTool

CPU: Core 2 Duo 2 GHz or faster is recommended
OS: Same as Serverless Edition above.
Virtualization: Same as Server Edition above.
Web Browser: Internet Explorer8 32bit (WindowsXP Only)
Internet Explorer9 32bit
Internet Explorer9 64bit (Windows7 Only)
FireFox ESR 10.0.6 32bit
* The AdminTool requires Adobe Flash Player 11.3.300.265 or later.
* Before starting installation, please make sure that your operating environment
meets the above requirements.
-------- Supported Devices --------
- GlobalScan NX supports the following devices:
* Aficio MP
4000/4000B/5000/5000B/LD040/LD040B/LD050/LD050B/9040/9040b/9050/9050b
* Aficio MP
2550/2550B/3350/3350B/LD425/LD425B/LD433/LD433B/9025/9025B/9033/9033B
* Aficio MP C6000/C7500/LD260c/LD275c/C6055/C7570
* Aficio MP 4002/5002/DSm940/DSm950
* Aficio MPW5100en/W7140en/en5100WD/en7140WD/LW5100en/LW7140en
* Aficio MP C6501/C7501/LD365C/LD375C/C9065/C9075
* Aficio MP C2800/C3300/LD528C/LD533C
* Aficio MP C3002/C3502/DSc930/DSc935
* Aficio MP C4502/C4502A/C5502/C5502A
* Aficio MP 6001/7001/8001/9001/LD360/LD370/LD380/LD390/9060/9070/9080/9090
* Aficio MP 6001SP/7001SP/8001SP/9001SP/LD360sp/LD370sp/LD380sp/LD390sp/9060sp
/9070sp/9080sp/9090sp
* Aficio MP 171SPF/LD117SPF/917SPF
* Aficio MP 201SPF/LD220SPF/920SPF
* Aficio MP 4001/5001/LD140/LD150/9240/9250
* Aficio MP 2851/3351/LD528/LD533/9228/9233
* Aficio SP 5200S/5210SF/5210SR
* Aficio MP 2352SP/2852SP/3352 SP
* Aficio MP W5100/W7140/GWD5100/GWD7140/LW5100/LW7140/5100WD/7140WD
Page 2
Readme.txt
* Aficio MP W2401/W3601/GWD3006/LW426/3406WD
* Aficio MP 301 (*)
* Aficio MPC 305/DSc530 (*)
* Aficio MP 6002/7502/9002
Devices marked with an asterix (*) have a 4.3 inch operation panel.
-------- Supported WebDAV Servers --------
- GlobalScan NX supports the following WebDAV servers:

* OpenText LiveLink 9.7
* Documentum Content Management System 6.0
* Microsoft SharePoint Portal Server 2003/2007 SP2/2010 SP1
* IIS 6.0, 7.0, 7.5(on Windows Server OS)
* Exchange Server 2003/2007/2010
-------- Installation Restrictions --------

- GlobalScan NX cannot be installed on a PC where any of the following
products are already installed:
* DeskTopBinder Lite/Professional
* ScanRouter V2 Professional
* ScanRouter Enterprise
* ScanRouter Ex Professional/Enterprise
* ScanRouter DocumentServer
* ScanRouter Web Navigator
- Memory on Device
Note that the memory on the devices should be expanded as much as possible.
GlobalScan NX application may not work properly on a device where its memory
has not been fully expanded.
- Device Heap/Stack Size

Basically, the Heap and Stack size settings on the device should not be changed
from the default values.
If another applicaiton is installed on the device, please change the Heap size
settings to the values indicated below:
Aficio MP 4002/5002/DSm940/DSm950, Aficio MP C3002/C3502/DSc930/DSc935, Aficio

MP C4502/C4502A/C5502/C5502A, Aficio MP 301, Aficio MP C305/DSc530, Aficio MP
6002/7502/9002:
48MB
Other devices:
16MB
- Account for installation
To install GlobalScan NX, you must have administrator privileges, which
means you must belong to the Administrators group.
- Do not install GlobalScan NX on a domain controller

Do not install GlobalScan NX on a computer that is acting as a domain
controller.
- Computer name
The name of the computer on which you install GlobalScan NX must contain
only alphanumeric characters (A-Z, a-z, 0-9) and hyphens (-).
- Installation Folder
Page 3
Readme.txt
The button to create a new folder will be disabled on the Install
Folder Selection screen of the installer when the Program Files folder is
selected as the destination folder. New folders can be created under the
Program Files folder by manually editing the path name. However, it is
suggested that the new folder be created before starting the installation.
- Name of the Program Files folder

Although the name of the Program Files folder varies depending on the operating
system being used, the installer displays the default installation folder as
"Program Files". Because the installer needs the name in English, do not change
it to the localized name.
- IIS, the ISAPI extension & the ISAPI filter
If you use IIS 7 as your Web server on Windows Server 2008, you need to have
both
ISAPI extension and the ISAPI filter installed on the computer where IIS is
installed.
- Stopping GlobalScan NX via the operation panel/Web Image Monitor
Be sure to restart the device after stopping GlobalScan NX via the
operation panel/Web Image Monitor in the following manner:
From the operation panel:

1. Press the [User Tools/Counter/Enquiry] button.
2. Press the [Extended Feature Settings] button.
3. Press the [Extended Feature Settings] button on the Extended Feature
Setting Menu screen.
4. Press the [GlobalScan NX] button on the Startup Setting tab.
From Web Image Monitor:

1. Log in to Web Image Monitor as an administrator.
2. Go to Configuration > Extended Feature Settings > Startup Setting.
3. Select GlobalScan NX and then press the [Stop] button.
Also, both Web Image Monitor and the device's Extended Feature Settings screen
may display the status of GlobalScan NX as "Suspend".
This is equivalent to "Starting Up" and is normal behavior, there is no need
to restart.
- Modifying the built-in user's password, port number, virtual directory, or web
server used
To modify the above settings, re-install the product from the installation
media.
Uninstallation of the product before starting the re-installation may be
required
depending on the settings you want to modify.
To change the built-in user's password, re-install the product in the

following manner:
1. Stop GlobalScan Service from the OS's Service Menu.
2. Re-install the product from the installation media (Overwrite Install).
To change the Port Number, Virtual Directory, or Web Server, re-install the
product in the following manner:
1. Uninstall the current GlobalScan NX from the PC.
- On the Uninstall screen, before pressing the [Uninstall] button, make
sure that the [Forced Delete] check box is deselected.
2. Re-install the product from the installation media.
- Specify the same data path as the previous one on the Installation
Destination Selection screen.
- When you press the [Next] button, a warning dialog that indicates that
Page 4
Readme.txt
the specified data path already exists will show up. Press the [OK]
button on this dialog.
- Installing Optional Plug-ins

The GlobalScan NX installation media includes several optional plug-ins in a
folder
labeled "Options".
These plug-ins are installed separately from GlobalScan NX. For some plug-ins,
a separate license must be purchased in order to use them.
- When the device's IP address has been changed, it must re-registered to the
GlobalScan NX device list after removal.
-------- Operation Restrictions --------
- GlobalScan NX Single sign-on when using MFP authentication

If the login information (User name and Password) registered in the MFP's Basic
Authentication or
LDAP authentication address books is the same as that used to login to the
GlobalScan NX
project, a user can login to the GlobalScan NX project without separately
logging in
to GlobalScan NX. Single sign-on does not work if the MFP's authentication
method is
set to User Code Authentication.
- MFP Authentication Method

When using the MFPs authentication system, GlobalScan NX can only be used with
the following authentication methods:
* User Code Authentication
* Basic Authentication
* LDAP Authentication
- Login User names

Only ASCII characters can be used for user accounts. Also, space, colon, or
double
quotation marks are not supported because of MFP limitations.
- Character code support

XML Transformer Filter:
XSL StyleSheet files for the XML Transformer Filter must be encoded in UTF-8.
- Data uploading in an IIS environment

When using IIS, data uploads can fail due to an issue with authentication;
this causes an error message to appear. To prevent this problem from occurring,
configure your Internet settings as follows via the Internet Information
Services(IIS) Manager:
1. Open the Web Sites Properties dialog and select the Directory Security
tab.
2. Select the [Edit...] button at the Authentication and access control
setting.
3. On the Authentication Methods dialog, and Enable anonymous
access.
4. If the problem continues to happen, set a valid user name and
password via the dialog opened in step 3.
- Limitation regarding replacement tables

* One replacement table can have a maximum of 500 entries.
* The total number of entries for all replacement tables must not
exceed 2000.
Page 5
Readme.txt
- XML Transformer Filter XSL file name display issue
On the Properties screen of the XML Transformer Filter, the XSL file path
field always displays the name "dest.xsl", instead of the actual
name of the specified file, when the [Upload] button is pressed.
- Using the AdminTool with FireFox and SSL
Using Firefox to access the AdminTool over SSL causes the following
operations to fail:
* Uploading Profile/Project icons

* Uploading backup files in Maintenance
* Importing replacement tables
* Importing certificates
* Uploading files in the XML Transformer Filter
* Importing device list
- Received Fax Document Transfer Failure

If transfer of a received fax document has failed, check the device's Document
Server.
The failed document may be present in the Document Server.
If you can not find it in the Document Server, try restarting the device
and check the Document Server again.
- Using the AdminTool for Extended Periods

Restarting the AdminTool every so often during periods of extended use is
recommended for best performance.
- Using ScanToEmail with McAfee VSE 8.5i SP4
For ScanToEmail to function correctly, McAfee VSE 8.5i SP4 should be
configured as follows:
1. Open the VirusScan Console.

2. Open the Access Protection Properties dialog and select the Access
Protection tab.
3-1. Select the Anti-virus Standard Protection option at the Categories
setting.
3-2. Select the "Prevent mass mailing worms from sending mail" option and
press the [Edit].
3-3. Add the full path pointing to "java.exe" to the "Processes to exclude"
list on the Rule Details dialog. A common path is shown below as an
example.
Example: C:\Program Files\GlobalScan\jre\bin\java.exe
- Scanning color/grayscale images in Serverless Mode

Please note that when a color/grayscale document is scanned in Serverless Mode,
the scanned document is generated in the original orientation in which it has
been scanned. That is, no adjustment is performed on orientation. However, if
PDF Converter is placed in the flow, the scanned document can be adjusted as
specified. Note that in this case, PDF Converter must be placed at the top of
the flow. If a service or a filter is placed before PDF Converter, the document
may not be adjusted properly.
- When using the ADF
When setting another stack onto the ADF when performing a batch scan, be sure
to set them onto the ADF after the [Start] button's LED turns green.
Otherwise, the scan may stop and display the error message "Original(s) are
not set on ADF." For instance, if you set additional originals onto the ADF
immediately before it runs out, this problem may occur.
- Mixed Size support
In order to enable the mixed size function on your device, be sure to update
the firmware to the latest version. Otherwise, the mixed size function may
Page 6
Readme.txt
become unavailable.
- Screen display failure when data disk is full
If you perform a Refresh via the operation panel when the server's data
drive (HDD) is full, the screen may display the error message "Failed to
connect to the server." and no normal operation panel screens will be displayed.
- OS Language settings for distribution servers
When using a Distribution Plug-in (for FTP/File/WebDAV distribution), make
sure that the language of the OS of the target server is the same as
that of the OS of the PC on which GlobalScan NX is installed.
- Assign Metadata for WebDAV distribution
When you press the [Add] button on the Properties screen of the Send To WebDAV
feature, the screen for adding Start Point Paths will show up. This screen has
the Assign Metadata Elements tab. However, any settings made via the tab will
not be reflected in the file sent to the WebDAV server because the function
is not supported by the servers that Send To WebDAV currently supports.
- Document distribution without the Image Converter Filter
Without the Image Converter Filter, any output format settings will be invalid.
That is, even if the user specifies the output format via the operation panel,
it will be ignored. So it is recommended that the File Format setting be
placed on the Hidden Items screen located at the bottom of the Scan Settings
tab screen for projects that do not use the Image Converter filter.
- AdminTool in an Windows Vista + IE7 environment

Using IE7 to access the AdminTool on Windows Vista can cause an overwrite save
operation to fail in the following cases if IE7 has Protected Mode enabled:
* Exporting a replacement table

* Downloading a backup file
- Recommended Restarts
If GlobalScan NX crashes or its performance drops, try restarting the device.
- Avoid reusing a file name within one destination folder

When the destination folder already has a file with the same name as the file
being distributed, a suffix is automatically added to the name of the new
file so that nothing is overwritten. However, the addition of the suffix
requires time, and the time required increases as the number of files with
the same name increases. For this reason, using duplicates name should be
avoided for best performance.
- Project, Plug-in, Path and Page Limitations.

GlobalScan NX has the following limitations on the maximum possible number
of Projects, Plug-ins, etc.:
* One Profile can have a maximum of 500 Projects (Server Edition) / 30

Projects (Serverless Edition).
* One Project can have a maximum of 10 Plug-ins.
* One Plug-in can have a maximum of 10 StartPointPaths.
* One document can have a maximum of 500 pages.
Note, however, do not create more than 100 Projects in a Profile when using
Aficio MP 171SPF/LD117SPF/917SPF.
- Using the Kerberos Option for Delivery to Client operating systems

When Kerberos Option is enabled and the destination is running a client
OS (WindowsXP/Vista),an error may occur during the following due to
too many sessions:
* Accessing folders from the operation panel
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Readme.txt
* Delivering documents to folders
- Load Balancing and Replacement Table Auto Entry
When a Replacement Table has Auto Entry enabled, the new entries are registered
to
the Load Balance Server, not the Main server. Since synchronization only moves
data
from the Main server to the Load Balance servers, those new entries are not
accessible
from the Main server.
Therefore, Load Balance Servers do not support Replacement Table Auto Entry.
This issue also applies to the Secondary Delivery server.
- Retrying Error Jobs
Retrying a large number of error jobs at once may take a long time to process,
which may result in a timeout error message being displayed on the AdminTool. If
this
occurs, please wait until the process completes. Once finished, you can press
the
Refresh button and everything will be back to normal.
- Passive Mode on FTP server when using a firewall

If a firewall is active on the server where GlobalScan NX is installed, please
set the
destination FTP server to passive mode. If the destination server is not in
passive mode,
GlobalScan NX may not be able to connect to the FTP server.
- Limitation on backup and restore

Performing a restoration of backup data is guaranteed only on the same type of
web server
that created the backup. If you need to transfer backup data between different
types of
web servers, a special procedure is required. Please contact the sales company
from whom
you purchased GlobalScan NX for more details.
- Maximum size of upload files with IIS 7.0 7.5

In IIS 7.0 7.5 environment, the size of the files uploadable is limited to about
30 MB
by default. If you need to upload larger files, you can change the limit by
following
the instructions below:
1. Enter the following command in command prompt:
cd %windir%\system32\inetsrv
2. Set maxAllowedContentLength with the following command: (Example: To change
to
50,000,000 bytes)
appcmd set config /section:requestfiltering
/requestlimits.maxallowedcontentlength: 50000000
3. Verify that the specified amount of data can be uploaded.
- Icon size of Profile/Project

Please note that the size (height and width) of the JPEG file to be used as a
Profile/Project
icon must be multiple of 4 pixels. If you specify a file whose height or width
is not a multiple
of 4 pixels, it will be truncated so that the width and height will be multiple
of 4 pixels.
- Limitations affecting MFPs with the 4.3 inch operation panel:
Page 8
Readme.txt
* Profile icons must be 32*32 pixels or smaller. Larger sizes cannot be
displayed on the 4.3 inch panel.
* Project button height must be set to 2 or larger. If set to 1, the project
button's frame is not displayed.
* The bottom-most line of the "Filter" screen is not displayed.
- Unavailability after starting the GlobalScan service
Right after the GlobalScan service is started, the AdminTool login screen may
not be
displayed. If this is encountered, wait for a short time then launch the
AdminTool again.
- Printer driver for the Send to Printer Service
To use the Send to Printer Service, the printer driver used for the service must
be
installed on the computer where GlobalScan NX is installed.
- Print settings for the Send to Printer Service
The Send to Printer Service prints files using the current settings for the
selected
printer driver (*).
(*) The settings for the printer driver of the logon user of GlobalScan Service.
The logon user can be checked from the Services menu of Windows.
- Unsupported printers
The Scan to Printer Service does not support the printers that require user
interaction
at the time of printing or whose output is electronic data, not a printed sheet
of paper.
- Scan to Printer Service using printers with restriction

If the printing function of the printer to be used is restricted by access
rights,
the authentication information of the user who has access to the function must
be
specified in the driver in advance. Ask the administrator of the printer whether
the
printing function of the printer is restricted. Refer to the manual of the
driver for
instructions on how to set up the driver.
- Batch scanning with exposure glass

If you use the exposure glass while [Batch] is selected for [Scan Method],
please note
that the countdown timer will automatically start when a document on the
exposure glass
is scanned. Place the next document within 60 seconds, because otherwise
GlobalScan NX
will automatically send the documents scanned by that time as a job.
- Pressing the Logout key while a message dialog is displayed
If the Logout key is pressed while a message dialog is displayed on the MFP
operation
panel (when you are waiting for a time-consuming process, such as a search
process),
the Group/Project screen will be displayed again but the operation panel will be
unavailable until the background process completes. When a message dialog (such
as a
completion or error message) is displayed for the background process while
Page 9
Readme.txt
waiting,
just press the OK button to close the dialog.
- Assigning Profiles to devices

Please make sure that the profiles distributed to devices are created
appropriately
according to the specifications of the device.
- Scan Preview Limitations
When previewing wideformat scan sizes, the following limitations apply:
1. The preview for scanned A1 wideformat documents cannot be enlarged.
2. The preview for scanned A0 wideformat documents can only be enlarged
minimally.
- Data compatibility between GlobalScan NX regional versions
Import/export and backup/restore data may only be used if the source and target
GlobalScan NX installations are from the same region. Using GlobalScan NX
installations
from different regions (for example, source is the Japanese version and target
is
the Chinese version) is an unsupported action.
- Proxy User Authenticaion with WebDAV delivery

There are some notes to keep in mind when specifying a user name format for the
Proxy User.
Authentication with WebDAV delivery follows:
* Format is "User name@FQDN":
The user will be authenticated as a user of the specified domain.
* Format is "NetBIOS domain name\user name":
NetBIOS domain will not be used for authentication. The Windows server
will
automatically replace it with an appropriate domain
- Show/hide destinations without e-mail address attribute in the address list

A change was made to the default LDAP Search Condition in order to prevent users
without
an e-mail address from being included in the search results for the Send to
Email plug-in:
[To hide (default from 1.5.1.0 or later)]

(&(objectclass=organizationalPerson)(cn=*^s*)(mail=*))
[To show (default until 1.4.4.0)]

(&(objectclass=organizationalPerson)(cn=*^s*))
Only new plug-in instances will use the new LDAP Search Condition. When
upgrading
from 1.4.4.0 or earlier to 1.5.1.0 or later, please modify the condition
manually.
- Send To Email Service & Missing/Invalid email address

The Send To Email Service will report a job as complete as long as the mail
server
accepts GlobalScan NX's email. Even if delivery then fails due to a missing or
invalid destination, GlobalScan NX's log will still report success. This is most
is
likely to occur due to an improperly configured Send To Me.
- Send To Printer Service & Client PC Spooler

The Send to Printer service simply submits jobs to the printer spooler of the PC
where GlobalScan NX is installed. However, this does not mean that the job will
be printed. For example, there could be an issue with the printer spooler or
missing
Page 10
Readme.txt
device authentication information that prevents successful printing. In these
cases,
verify that the print server, printer driver and device are all configured
correctly.
- Replacement Table Filter /Flow Redirect Filter
When using these functions, make sure that all workflows are configured
properly.
Specifically, an improperly configured Flow Redirect Filter can result in data
loss.
Example: If a project contains a Flow Redirect Filter but no output services,
the job (and its data) will not be delivered if there are no matches to
any
of Flow Redirect Filter's redirect conditions since there is no output
service to handle non-redirected jobs. Placing an output service after
the
Flow Redirect Filter avoids this.
- Backing up FAX jobs
Use the "Save FAX Job(s)" setting in AdminTool > System > Job Settings (Server
Edition
Only) to store FAX jobs for the specified period, regardless of its delivery
status.
Also, make sure that the "Storage limit" is longer than the wait period when
using
the "Deliver Fax job(s) on specified day" function. If "Storage limit" is
shorter than
the wait period, the fax job data will be deleted automatically before delivery
is attempted.
- IIS & Client Certificates

If client certificates are enabled for IIS, GlobalScan NX can encounter a HTTP
413
error when a large amount of data is sent. This can cause delivery
failure/missing
pages. To avoid this, disable client certificates or increase IIS'
"UploadReadAheadSize".
See the link below for more details.
http://technet.microsoft.com/ja-jp/library/cc737382(WS.10).aspx
- AD Authentication
The authentication mechanism verifies the time on the client and server systems.
If the configured time is different (adjusted for time zones), authentication
may fail.
Serverless Edition: The device, authentication server, and the delivery server
must
all be synchronized.Server Edition: The GlobalScan NX server, authentication
server, and
the delivery server must be synchronized.
- GSNX AdminTool cannot be browsed from IE9 on Windows 2008 R2 via SSL.
When SSL is configured, IE9 on Windows 2008 R2 fails to open the AdminTool and a
blank page is displayed. This is caused by IE ESC's
"Do not save encrypted pages to disk" option. Please use the following methods
to use IE9 on Windows 2008 R2 via SSL.
Disable (uncheck) "Do not save encrypted pages to disk" on the Internet Options
> Advanced tab. This is described in the following KB:
http://support.microsoft.com/kb/815313/en-us
- Use IIS6 on Windows Server 2003 (x64)

AdminTool may not be started up without installing ASP.NET 2.0(32 bit version)
Page 11
Readme.txt
on IIS. To do this, execute following command.
%SYSTEMROOT%\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe -i
http://support.microsoft.com/kb/894435/en-us
- OCR Engine Changed

The OCR Plug-in's engine has been changed to the "ABBYY FineReader Engine" as of
v2.0.
- Native 64-bit Support

While the GSNX application now supports 64-bit natively, the following plug-ins
work as WOW64 even if installed with 64-bit installer because of a limitation in an
external library:
* OCR Plug-in
* PDF Convertor
* Barcode Plug-in
* RightFax
* Send to Printer
* Image Converter
* Image Correction
* Installer
* Hot Folder Monitoring Tool
* Activation Tool
- GSNX Server Edition must be restarted after activation.

- The GlobalScan NX V2 AdminTool can synchronize devices which have GSNX v1.5.2 or
later installed.
- Do not synchronize empty profiles with the devices.

- If the HotFolder Plug-in is installed, Zone OCR must be activated and then the
Zone OCR HotFolder Option must
also be activated due to an issue with the OCR license. All Zone OCR jobs will
result in an error if this is not done.
- When GlobalScan NX is configured to use SSL with IIS, port 8080 must be closed
on IIS.
- As of GlobalScan NX v2.1.0.0, one of 3 OCR modes can be selected (Configuration
> System > Job Settings). The modes are:
* Balance (Default)
* Speed Priority
* Recognition Rate Priority
-------- GlobalScan Serverless Edition Restrictions --------
- Automatic file separation in multi-page PDF/TIFF creation

When performing multi-page PDF/TIFF creation for a document of more than 100
pages, file separation is automatically performed every 100 pages, and
thus more than one multi-page PDF/TIFF file will be produced.
- Distributing a document to a shared folder within the WORKGROUP

Please make sure that the local network has correctly setup DNS in order to
distribute a document to a shared folder within the WORKGROUP.
- Device Stand-by mode

If job processing has stopped without completion due to a lack of available
space on the hard disk of the device, the device will be unable to enter
stand-by mode.
Page 12
Readme.txt
-------- Recommendations --------
- Backups Regularly
We strongly recommend that you back up regularly all configuration
information of GlobalScan NX. We are not responsible for any loss of nor
damage to your GlobalScan NX configuration information.
-------- Notes --------
- Device Auto Off Timer
During installation of the SDK application, the device's Auto Off Timer must
be set to 6 minutes or longer. After installation this value can be reduced to
a minimum of 1 minute.
-------- Uninstalling GlobalScan NX --------
- Account for uninstallation

To uninstall GlobalScan NX from your computer, you must have administrator
privileges. Please make sure to use the same account that was used when
the product was installed.
- SSL Setup after a Leftover Data Install
It is possible to set up a fresh install of GlobalScan NX with configuration
information from a previous install. But in order to enable SSL on the new
install, the previous SSL settings must be deleted and then new settings made
using the SSL setting tool.
- Uninstallation of Optional Plug-ins
Before you uninstall any optional plug-ins, please make sure that the plug-in
has
been removed from all delivery flows. The plug-in must be deleted from every
flow
before uninstallation.
- Uninstallation and the Job Queue

Be sure to confirm that there are no jobs being processed before uninstalling
the PC/Embedded application, as the content of the job queue is deleted during
uninstallation.
* Pentium is a trademark of Intel Corporation.

* Microsoft is a registered trademark and Windows and Windows NT are
trademarks of Microsoft Corporation in the U.S.A. and other countries.
* AdobeR FlashR Player. Copyright c 1996 - 2010. Adobe Systems Incorporated.
All Rights Reserved. Adobe and Flash are registered
trademarks in the United States and other countries.
* The names of companies and products mentioned herein may be either
trademarks or registered trademarks of their respective owners.
* The following are registered trademarks or copyrights of the respective

owners with which they are associated. Their license files can be found
in the Licenses folder in the installation media. Also, LGPL-licensed source
code can be found in the OSS\src folder in the Installation CD. It is also
available from the following web site:
http://support-download.com/services/pub/jcifs/
===================
Oracle trademark
Oracle and Java are registered trademarks of Oracle and/or its affiliates.
Page 13
Readme.txt
Other names may be trademarks of their respective owners.
This product includes software developed by The Apache Software Foundation
(http://www.apache.org/).
This product includes software developed by the OpenSymphony Group
(http://www.opensymphony.com/).
This product includes software developed by the JBoss community
(http://www.jboss.org/javassist/).
This product includes software developed by The JCIFS Project
(http://jcifs.samba.org/).
This product includes software developed by the Mort Bay Consulting
(http://jetty.mortbay.org/).
This product includes software developed by the JCraft, Inc.

(http://www.jcraft.com/jsch/).
This product includes software developed by the Safehaus (http://jug.safehaus.org/).
This product includes software developed by the Stefan Haustein

(http://kxml.sourceforge.net/).
This product includes software developed by the The Legion of the Bouncy Castle
(http://www.bouncycastle.org/).
This product includes software developed by the OGNL Technology

(http://www.ognl.org/).
This product includes software developed by the Seasar Foundation

(http://www.seasar.org/).
This product includes software developed by the Saxonica Limited

(http://saxon.sourceforge.net/).
This product includes software developed by the IzPack project (http://izpack.org/).
This product includes software developed by the flexlib project

(http://code.google.com/p/flexlib/).
This product includes software developed by the as3corelib project

(http://code.google.com/p/as3corelib/).
This product includes software developed by ERIC J. FeMINELLA
(http://www.ericfeminella.com/blog/actionscript-3-apis).
This product includes software developed by the Henri Torgemane

(http://crypto.hurlant.com/).
This product includes software developed by the Thomas G. Lane
(http://www.ijg.org/).
This product includes software developed by Sam Leffler and Silicon Graphics
(http://www.remotesensing.org/libtiff/).
This product includes software developed by Glenn Randers-Pehrson

(http://www.libpng.org/pub/png/libpng.html).
This product includes software developed by Jean-loup Gailly and Mark Adler
(http://www.zlib.net/).
Page 14
Readme.txt
This product includes software developed by Sun Microsystems, Inc.
(http://www.sun.com/).
This product includes software developed by the Apple Computer, Inc.

(http://www.apple.com/).
This product includes software developed by the OpenSymphony.

(http://www.opensymphony.com/quartz/).
This product includes software developed by the John Kaputin.

(http://sourceforge.net/projects/wsdl4j/).
This product includes software developed by the John Kaputin.
(http://woodstox.codehaus.org/).
This product includes software developed by The Jacob Project

(http://sourceforge.net/projects/jacob-project/).
The application contains recognition technologies of ABBYYR FineReaderR Engine 10
for WindowsR c 2010.
ABBYY, FINEREADER, and ABBYY FineReader are either registered trademarks or
trademarks of ABBYY Software Ltd.
WindowsR is a registered trademark of Microsoft Corporation in the United States and
other countries
Adobe PDF Library is used for opening and processing PDF files:
c 1984-2008 Adobe Systems Incorporated and its licensors. All rights reserved.
Protected by U.S. Patents 5,929,866; 5,943,063; 6,289,364; 6,563,502; 6,185,684;
6,205,549; 6,639,593;7,213,269; 7,246,748; 7,272,628; 7,278,168; 7,343,551;
7,395,503; 7,389,200; 7,406,599;6,754,382; Patents Pending.
AdobeR, the Adobe logo, AcrobatR, the Adobe PDF logo are either registered
trademarks or trademarks of Adobe Systems Incorporated in the United States and/or
other countries. All other trademarks are the property of their respective owners.
Opening DjVu image format:
Portions of this computer program are copyright c 1996-2007 LizardTech, Inc. All
rights reserved. DjVu is protected by U.S. Patent No. 6,058,214. Foreign Patents
Pending.
Working with JPEG image format:
This software is based in part on the work of the Independent JPEG Group.
Unicode support:
c 1991-2009 Unicode, Inc. All rights reserved.

IntelR Performance Primitives:
Copyright c 2002-2008 Intel Corporation.
Font support:
Portions of this software are copyright c 1996-2002, 2006 The FreeType Project
(www.freetype.org). All rights reserved.
===================
(C)2008-2012
Page 15
Readme.txt
Page 16
GlobalScan NX Server
Installation Quick Reference
Version 1.1
© Copyright Ricoh Americas Corporation 2008, All Rights Reserved

Trademarks
Adobe, Acrobat, and Reader are registered trademarks or trademarks of Adobe Systems Incorporated in the United
States and/or other countries.
Microsoft, Windows, Excel, and Internet Explorer are registered trademarks or trademarks of Microsoft Corporation
in the United States and other countries.
Novell and eDirectory are registered trademarks or trademarks of Novell, Inc. in the United States.
Domino is a registered trademark of IBM Corporation and Lotus Development Corporation.
Other product names used herein are for identification purposes only and might be trademarks of their respective
companies. We disclaim any and all rights to those marks.

Installing the Software
Minimum installation requirements for Server Edition
Pentium 4 2.4 GHz with 1.5 GB RAM
600 MB hard disk space for software; 1 GB for data
A static IP address – DHCP is not supported
One of the following operating systems:
• Microsoft Windows 2000 Server/Advanced Server SP4
• Microsoft Windows Server 2003 SP2 Standard/Enterprise
• Microsoft Windows Server 2003 R2 Standard/ Enterprise
Server Edition requires a dedicated server. Do not install
GlobalScan NX Server Edition on a domain controller.
To support Active Directory authentication, the date/time
setting of the Active Directory Server, GlobalScan NX PC, and
target MFP(s), must be the same.
The DNS Server IP address setting of the GlobalScan NX PC
and MFP(s) must be the same.
Screen 1: Click Application and Admin Tool.
Refer to the GlobalScan NX Installation Guide for details.
Web server software
GlobalScan NX uses a web server to generate the Admin
Tool user interface. You can use the built-in Jetty web
server, or you can use your own installation of
Microsoft Internet Information Services (IIS). If you
want to use IIS, you must install IIS 5.0 or 6.0 before
installing the GlobalScan software.
Installing GlobalScan NX Server Edition
1. Close all applications running on your computer.
2. Double-click RDLaunch.exe in the root of the
download folder. Screen 2: Select language and click OK.
–or-
Insert the GlobalScan NX Installation CD into the
CD-ROM drive.
If Screen 1 does not display automatically, open the CD-
ROM folder and double-click RDLaunch.exe.
3. Click Application and Admin Tool (see Screen 1).
4. Select the software language and click OK
(see Screen 2).
5. On the Welcome screen, click Next.
6. On the License Agreement screen, select I accept
the terms and click Next.
7. The Installation Folder is where the GlobalScan NX
software resides. The Data Path is where the Global Screen 3: Specify paths and click Next.
NX data resides. To specify a different path, click
the associated Browse button and select a new
path (see Screen 3). Then click Next.
GlobalScan NX Server Edition Installation Quick Reference 1

8. Select Start delivery service immediately after
launching and click Next (see Screen 4).
9. Select the web server to use and click Next
(see Screen 5).
If IIS is not installed, you will not see the Internet
Information Service option.
10. Enter the web server port numbers and click Next Screen 4: Select Start delivery service and click Next.
(see Screen 6).
Use the default ports unless these are blocked. Check
with your network administrator.
You can use HTTPS to secure communication between the
MFPs and the server. In order to use HTTPS (SSL), you
must establish Certificate settings. For details, refer to
the GlobalScan NX Installation Guide.
11. Enter the virtual directory name and click Next
(see Screen 7). Screen 5: Select the web server and click Next.
The virtual directory name is used to access the Admin
Tool’s web browser interface. For example, if you are
using the default ports and the default virtual directory
name, the URL is:
http://<IP_address_or_host_name>:8080/gsnx
12. Enter the built-in user password and click Next
(see Screen 8).
Screen 6: Click Next to use the default ports..
The “built-in user” is the account you use to administer
GlobalScan NX. You can change the password through
the Admin tool when software installation completes.
13. Verify that the settings are correct. If changes are
required, click Back. When you are ready, click Next
to start the installation.
14. When the installation completes, remove the
installation CD if used and click Finish. Screen 7: Click Next to use the default directory name.
Screen 8: Enter the admin password and click Next.

Activating the Software
1. On the desktop, double-click the GlobalScan NX
Activation Tool icon.
2. In the Activation List dialog, click Next

(see Screen 1).
3. Select Internet and click Next (see Screen 2). Screen 1:
The Lock Code is specific to the PC’s hardware profile.
You will use this lock code later in the activation
process.
4. In the browser window, read the privacy
agreement, select I agree, and click Next.
5. Under New Customer, click Click here
(see Screen 3).
If the customer has already registered, enter the User
ID and password and click Issue new license. In this
case, skip the next step to continue.
Screen 2: Select Internet and click Next.
6. Enter the customer information and click Next
(see Screen 4).
Continue steps on next page.
Screen 3: Under New Customer, click Click here.
Screen 4: Enter customer information and click Next.

7. From the Model Name/Version dropdown, select
the version of GlobalScan NX you are using
(see Screen 5).
8. Paste your product key (serial number) into the
Product Key field.
9. Paste the lock code (see Screen 2) into the Locking
Code field.
10. Complete the rest of the requested information
and click Next.
11. When the server returns your license code
(see Screen 6), select the code and press Ctrl+c
(copy).
12. Print the page (Ctrl+p) to save your license code
for future reference. Then click Close.
13. Press Ctrl+v (paste) to enter the license code.
Screen 5: Enter the requested information and click Next.
14. Click Next and then click Finish.
Screen 6: Copy the license code and print the page.

GlobalScan NX Serverless
Installation Quick Reference
Version 1.2

Trademarks
Adobe, Acrobat, and Reader are registered trademarks or trademarks of Adobe Systems Incorporated in the United
States and/or other countries.
Microsoft, Windows, Excel, and Internet Explorer are registered trademarks or trademarks of Microsoft Corporation
in the United States and other countries.
Novell and eDirectory are registered trademarks or trademarks of Novell, Inc. in the United States.
Other product names used herein are for identification purposes only and might be trademarks of their respective
companies. We disclaim any and all rights to those marks.

Installing the Software
Minimum installation requirements for Serverless Edition
Pentium 4 1.5 GHz with 1 GB RAM
600 MB hard disk space for software; 1 GB for data
One of the following operating systems:
• Microsoft Windows 2000 Professional SP4
• Microsoft Windows 2000 Server/Advanced Server SP4
• Microsoft Windows XP Professional SP2
• Microsoft Windows Server 2003 Standard/Enterprise SP1
• Microsoft Windows Server 2003 R2 Standard/ Enterprise
• Microsoft Windows Vista Business/Enterprise/Ultimate
To support Active Directory authentication, the date/time
setting of the Active Directory Server, GlobalScan NX PC, and
target MFP(s), must be the same.
The DNS Server IP address setting of the GlobalScan NX PC
and MFP(s) must be the same.
Screen 1: Click Admin Tool.
Refer to the GlobalScan NX Installation Guide for details.
Web server software
GlobalScan NX uses a web server to generate the Admin
Tool user interface. You can use the built-in “Jetty” web
server, or you can use your own installation of
Microsoft Internet Information Services (IIS). If you
want to use IIS, you must install IIS 5.0 or 6.0 before
installing the GlobalScan software.
Installing GlobalScan NX Serverless Edition
1. Close all applications running on your computer.
2. Double-click RDLaunch.exe in the root of the
download folder. Screen 2: Select language and click OK.
–or-
Insert the GlobalScan NX Installation CD into the
CD-ROM drive.
If Screen 1 does not display automatically, open the CD-
ROM folder and double-click RDLaunch.exe.
3. Click Admin Tool (see Screen 1).
4. Select the software language and click OK
(see Screen 2).
5. On the Welcome screen, click Next.
6. On the License Agreement screen, select I accept
the terms and click Next.
7. The Installation Folder is where the GlobalScan NX
software resides. The Data Path is where the Global
NX data resides. To specify a different path, click Screen 3: Specify paths and click Next.
the associated Browse button and select a new
path (see Screen 3). Then click Next.
GlobalScan NX Serverless Edition Installation Quick Reference Guide 1

8. Select the web server to use and click Next
(see Screen 4).
You will not see the Internet Information Service option if
IIS is not installed, or if you are installing GlobalScan NX
on a Windows 2000 Professional, Windows XP
Professional, or Windows Vista machine.
9. Enter the web server port numbers and click Next
(see Screen 5).
Screen 4: Select the web server and click Next.
Use the default ports unless these are blocked. Check
with your network administrator.
You can use HTTPS to secure communication between the
MFPs and the server. In order to use HTTPS (SSL), you
must establish Certificate settings. For details, refer to
the GlobalScan NX Installation Guide.
10. Enter the virtual directory name and click Next
(see Screen 6).
Screen 5: Click Next to use the default ports..
The virtual directory name is used to access the Admin
Tool’s web browser interface. For example, if you are
using the default ports and the default virtual directory
name, the URL is:
http://<IP_address_or_host_name>:8080/gsnx
11. Enter the built-in user password and click Next
(see Screen 7).
The “built-in user” is the account you use to administer Screen 6: Click Next to use the default directory name.
GlobalScan NX. You can change the password through
the Admin tool when software installation completes.
12. Verify that the settings are correct. If changes are
required, click Back. When you are ready, click Next
to start the installation.
13. When the installation completes, click Finish
Refer to the Remote Install Guide for the MFP install.
Screen 7: Enter the admin password and click Next.
GlobalScan NX Serverless Edition Installation Quick Reference Guide 2

Remote Install Manager V1.1
Service Manual
July 5, 2012
Special Considerations
• When using a customer's PC, the client may be worried about information leaks or data corruption,
so care must be taken to reduce such fears. Before performing operations, it may be best to ask the
customer to sign a memorandum of understanding (such as a Non-disclosure agreement or a
waiver of liability).
• If the service representative is using their PC or a USB device to attach a customer's PC, care should
be taken to not introduce a virus or other malware into the customer's network.
1
Glossary
Term Description
To make a request for a license for software to the Activation Server. In

Activation
Remote Install Manager, activation is part of installation.
To return an acquired license to the server. In Remote Install Manager,

Deactivation
deactivation is part of uninstallation.
This is the name of the entire system which has the following roles:
• SDK software product delivery
eDC-i • Product key and license file delivery
• Product activation authorization
• License management on database.
To check the following:

• Version compatibility of Java VM and system firmware
Embedded Software
• Supported combination of SDK applications
Combination Table
• Necessary Heap/Stack Size
This table can be downloaded from the Operation UI Server.
To install software on a device. In Remote Install Manager, activation is

Installation
part of installation.
This server is designed to be the primary interface for the eDC-i. All
functions needed by marketing, customer engineers, or technical
Operation UI Server support staff can be quickly accessed by logging in to the Operation UI
Server from any web browser located on the R-WAN (some features
will eventually be available from outside the R-WAN).
This stands for Remote Install Manager which enables managing

RIM software as well as installing or updating software to numerous
multifunctional devices.
To uninstall software from a device. In Remote Install Manager,

Uninstallation
deactivation is part of uninstallation.
A management tool which enables checking the status of a device from

Web Image Monitor
a PC (web browser).
2
TABLE OF CONTENTS
Special Considerations......................................................................................................................................1
Glossary..............................................................................................................................................................2
1. Overview
Introduction.........................................................................................................................................................7
Basic Functions of Remote Install Manager.................................................................................................7
Operating Environment..................................................................................................................................8
Limitations.....................................................................................................................................................10
Screen and Menu Description........................................................................................................................12
Workflow......................................................................................................................................................12
Quick Installation Screen............................................................................................................................12
Device List Screen........................................................................................................................................14
Product Key List Screen...............................................................................................................................32
Basic Functions of Remote Install Manager...................................................................................................41
System Outline of Remote Install Manager...............................................................................................41
Work State Archive File...............................................................................................................................44
Importance of Deactivation.............................................................................................................................45
Overview of eDC-i system and Remote Install Manager..............................................................................46
Case 1: Online Environment.......................................................................................................................46
Case 2: Offline Environment.......................................................................................................................46
Online Environment: Installation/Activation..............................................................................................48
Online Environment: License Update.........................................................................................................49
Online Environment: Software Update......................................................................................................50
Online Environment: Uninstallation/Deactivation.....................................................................................51
Offline Environment: Installation/Activation (2 visit-course)....................................................................52
Offline Environment: License Update.........................................................................................................53
Offline Environment: Software Update......................................................................................................54
Offline Environment: Uninstallation/Deactivation....................................................................................55
2. Preparation
Prior Confirmation............................................................................................................................................57
Environmental Check...................................................................................................................................57
Product Key(s) and Device List/ Work Archive File..................................................................................58
Java VM Version Check..............................................................................................................................59
Type-C Application Check..........................................................................................................................60
3
Device Authentication..................................................................................................................................60
3. Installation/Activation
Launching Remote Install Manager................................................................................................................61
Online: Installation/Activation........................................................................................................................63
Important Notices........................................................................................................................................63
Work Flow....................................................................................................................................................64
Installation/Activation Procedure...............................................................................................................65
Offline: Installation/Activation........................................................................................................................72
Important Notices........................................................................................................................................72
2-visit Course................................................................................................................................................72
4. Updating Licenses
Online: Updating Licenses...............................................................................................................................83
Work Flow....................................................................................................................................................83
Update Licenses Procedure.........................................................................................................................83
Offline: Updating Licenses...............................................................................................................................90
Work Flow....................................................................................................................................................90
Update License Procedure..........................................................................................................................91
5. Updating Software
Online: Updating Software.............................................................................................................................99
Work Flow....................................................................................................................................................99
Update Software Procedure.......................................................................................................................99
Offline: Updating Software...........................................................................................................................105
Work Flow.................................................................................................................................................105
Update Software Procedure.....................................................................................................................105
6. Uninstallation/Deactivation
Online: Uninstallation/Deactivation............................................................................................................109
Important Notices......................................................................................................................................109
Work Flow.................................................................................................................................................109
Uninstallation/Deactivation Procedure...................................................................................................110
Offline: Uninstallation/Deactivation............................................................................................................114
Work Flow.................................................................................................................................................115
Uninstallation/Deactivation Procedure...................................................................................................116
4
7. Other Operations
Offline Operations.........................................................................................................................................121
Update Java VM.......................................................................................................................................121
Change Heap/Stack Size........................................................................................................................124
8. Troubleshooting
Troubleshooting Guide..................................................................................................................................127
Error Code List...........................................................................................................................................127
5
6
1. Overview
Introduction 1
Basic Functions of Remote Install Manager
Remote Install Manager is an application which enables managing software as well as installing or
updating software to numerous multifunctional devices (referred to as "device" hereafter). The following
are the main basic functions.
Installation
New software for which a product key has been purchased can be installed and activated on target
devices.
For details, refer to p.61 "Installation/Activation".
Update License
Licenses can be updated to convert Trial Version Licenses to Official Licenses.
For details, refer to p.83 "Updating Licenses".
Update Software
When updated software for software installed in a device released on the Component Server, it can be
downloaded to update the software.
For details, refer to p.99 "Updating Software".
Uninstallation
When the deactivation of software is necessary due to the replacement of a device or the termination of
a contract, software can be deactivated and uninstalled.
For details, refer to p.109 "Uninstallation/Deactivation".
Updating Java VM
The eDC-i on which the function of Remote Install Manager can be operated can update the Java VM in
conjunction with a software update as a simple batch operation.
For details, refer to p.121 "Update Java VM".
Change Heap/Stack Size
Changes the Heap/Stack Size for the devices (offline), in order to adjust the correct Heap/Stack size
for the software combination used in the devices.
For details, refer to p.124 "Change Heap/Stack Size".
7
1. Overview
Operating Environment
Brief Overview of Remote Install Manager
PC
Windows XP Home Edition/ Professional (32-bit) (Japanese, English

(U.K., U.S.A.))
Supported Operating Windows Vista Business / Enterprise / Ultimate (32-bit) (Japanese,
Systems English (U.K., U.S.A.))
Windows 7 Professional / Enterprise / Ultimate (32-bit) (Japanese,
English (U.K., U.S.A.))
CPU Intel Pentium4 2.80 GHz or higher (recommended)
Memory 1 GB or higher (recommended)
XGA (1024×768 pixels) or higher, High Color (65536 colors) or

Monitor
higher
8
Introduction
Program Area: 20 MB
Hard Disk Space Log Files: Several MB
Software Size: Depending on components
1
Supported Browsers Browsers which support WIM (Web Image Monitor)
Internet Connection An internet connection must be available
External Systems
Devices
Remote Install Manager supports 07A or later devices.
Server
• Component Server
• Activation Server
Java VM Version
The Remote Install Manager can update the Java VM in conjunction with a software update as a simple
batch operation. However, if the Java VM is a version not supported by the RIM (Remote Install
Manager) system, the JavaVM must be updated to a supported version manually before the batch
update function can be used.
To use this functionality, the versions of Java VM shown in the following table are required.
Online
Devices Java VM
07A/08S models V4.24 or later
08A models V5.13 or later
09S models V6.08 or later
Extended 09A models V7.13 or later
Offline
Devices Java VM
07A/08S models V4.21 or later
9
1. Overview
Devices Java VM
1 09S models V6.05 or later
Extended 09A models V7.06 or later
• If the Java VM is older than the version shown in the offline table above, Remote Install Manager
will fail to detect the version of Java VM installed on the device.
• If an offline-supported but not online-supported Java VM version is installed, an error will occur
when attempting to update it using the online method.
• To update the Java VM from an older, unsupported version, use the Version Up Tool.
Network
A network environment with the following protocols and port numbers is required for communication
with external systems.
Communication with the Device
Protocol Port Number
HTTP/HTTPS 80/443 (used when displaying properties)
HTTPS 51443 (used in all other cases)
Communication with Server
Protocol Port Number
HTTPS 443
Limitations
The maximum number of devices/product keys
• The maximum number of devices
10
Introduction
The maximum number of devices is limited to 100: Up to 100 devices can be added to the list. If
you attempt to add more devices, you will get an error message.
• The maximum number of product keys
The maximum number of product keys is limited to 100: Up to 100 product keys can be added to the 1
list. If you attempt to add more product keys, you will get an error message.
11
1. Overview
Screen and Menu Description
1 Workflow
The following is the workflow (screen transition) for Remote Install Manager and the basic functions that
can be operated from each screen.
Quick Installation Screen
This screen is used to execute the procedure of Installation, Update License or Others in a series of steps.
12
The following operations are available from the Quick Installation screen.
[Installation]
Installs new software for which a product key has been purchased on target devices.
For details, refer to p.63 "Online: Installation/Activation".
[Update License]
Updates licenses to convert Trial Version Licenses to Official Licenses.
For details, refer to p.83 "Online: Updating Licenses".
[Other]
Switches to the List screen and enables checking the status of the devices and product keys. Update
Software and uninstallation of software are performed from the List screen.
• Clicking [Exit] is the same as clicking [Other].

To re-display the Quick Installation screen, select [Quick Installation Screen] in the [View] menu.
• The Quick Installation screen will not appear when the work state archive (*.clz) contains one or
more devices on which error re-execution is required.
• To re-display the Quick Installation screen, do either of the following:
• - Clear the error on each device.
• - Select [New] in the [File] menu after saving the work state archive (*.clz).
13
1. Overview
Device List Screen
This screen is used to manage, add, and check devices.
(1) Menu Bar

Various operations are available from the [File] menu, [Device Operation] menu, [View] menu and
[Help] menu. For details, refer to the description of each menu.
(2) Tool Bar
Click the following icons to execute the corresponding functions.
Function Description
Install Same as [Install] of the [Device Operation] menu.
Update License Same as [Update License] of the [Device Operation] menu.
Update Software Same as [Update Software] of the [Device Operation] menu.
Refresh All Items Same as [Refresh All Items] of the [View] menu.
Refresh Selected Items Same as [Refresh Selected Items] of the [View] menu.
Quick Installation Screen Same as [Quick Installation Screen] of the [View] menu.
(3) Tree View

The screen can be switched between the Device List and Product Key List screens.
14
(4) Header
A list of purchased software appears in the [Select Product] combo box. When a software program is
selected, the installation status appears in [Software Status] of the List View.
(5) List View 1
A list of registered devices appears.
Column Description
Address Device IP address or host name
Machine ID Machine ID (serial number) of the device
Model Name Name of the device model
Location Device installation location obtained from the device
Software Ver. Installation version of selected software in the Select Program.
Last Operation Status of the last operation
Operation Result Result of the last executed operation
Re-execute Error Status of the re-execution
Java VM Ver. Installation version of the Java VM
Heap Size Heap size of software installed in the device
Stack Size Stack size of software installed in the device
Last Communication Date Date and time of the last communication made with the device
• If the installation status cannot be retrieved, " " appears for [Software Status].
• The contents displayed in [Operation Results] are as follows.
[Operation
Description
Results]
The device or server is still processing your request. Select [Refresh All Items] or
Processing
[Refresh Selected Items] in the [View] menu to update the information.
Off-line
The offline process is not completed yet.
Processing
15
1. Overview
An error has occurred. Details of the error and ways to correct it can be checked in
Error
[Display Results] of the [Device Operation] menu.
Warning Processing to the device is terminated due to a warning error.

1
Unprocessed Your request was not processed.
Completed The process was completed successfully.
“” Process information was not retrieved. (Immediately after software installation)
[File] Menu
[New]
Creates a new work state archive for the device list and product key list.
1. In the [File] menu, select [New].
• A confirmation screen appears asking whether to save the file currently being viewed.
2. Select [Yes] or [No].
• When saving a new file, make sure to specify “.clz” as the file extension.
[Open]
16
Opens the work state archive for the device list and product key list.
1. In the [File] menu, select [Open].
• A confirmation screen appears asking whether to save the file currently being viewed.
1
3. Select the file to be opened.
• Select a file with the file extension “.clz”.
4. In the [View] menu of the Device List and Product Key List screens, select [Refresh All Items] or
[Refresh Selected Items].
[Save]
Overwrites and saves the information for the file currently being used.
[Save As]
Saves the current information as a file. Information for the device list and product key list are saved as
one file.
• Make sure to specify “.clz” as the file extension.

[Environment Setting...]
Operating Environment
Configures the settings for the work folder.
1. In the [File] menu, select [Environment Setting...].
• The Environment Setting screen appears.
17
1. Overview
2. Click the [Operating Environment] tab.

3. In [Execution Environment] or [Specify Folder], select [Work Folder].
• If [Execution Environment] is selected, the folder set as the execution environment for Remote
Install Manager is set as the destination (folder).
• If [Specify Folder] is selected, a destination (folder) for saving must be specified with the
[Browse...] button.
4. Select or deselect the [Delete data in the work folder when exiting.] check box.
• If you want to delete all data in the [Work Folder] when exiting Remote Install Manager,
select the check box. If you want to keep the data, deselect the check box.
5. Select a country name with the list box if the country information setting needs to be changed.
• Customer Code can be entered. If you operates in the following conditions, select [*Others...]
in [Country Name], and then enter the [Customer Code].
1) No automatic verification of supported combinations (RIM (Remote Install Manager)
system)
2) Offline environment (no-internet access)
3) Special customer having a customer code
Device Communication Setting
Sets or changes the user name and password used to access a device.
18
2. Click the [Device Communication Setting] tab.
3. Click [Authentication Settings...].

• The Authentication Settings screen appears.
19
1. Overview
4. Set the user name and password, and click [OK].
• Set the user name and password used to access a device. (The user name and password must
be the same as the user name and password used in Web Image Monitor.)
Server Communication Settings
Configures the settings for the proxy server.
2. Click the [Server Communication Settings] tab.
20
3. Check the [Use proxy server on LAN] check box.
4. Click [Authentication Settings...].

• The Authentication Settings screen appears.
21
1. Overview
5. Set the user name and password, and click [OK].
• Set the user name and password used to access the proxy server.
6. Click [Execute] in the “Server connection test” to check if the server connection is properly set.
• Click [OK] when the “Connected successfully.” pop-up screen appears.
• Re-configure the settings for the server communication.
[Exit]
Ends Remote Install Manager.
1. In the [File] menu, select [Exit].
• If changes were made in the Device List or Product Key List, a confirmation screen appears
asking whether to save the changes.
22
[Device Operation] Menu
[Display Result...]
Displays the details of the error and ways to correct it when an error occurs during installation, updating
licenses or uninstalling software.
1. Select the device on which the error you want to check occurred.
2. In the [Device Operation] menu, select [Display Result].
• Details of the error and ways to correct it are displayed.
23
1. Overview
[Re-execute Errored Operation]

Re-executes the installation of software, update of licenses, update of software, or uninstallation of
software, if an error occurred.
1. Select the device on which to re-execute the operation.
2. In the [Device Operation] menu, select [Re-execute Errored Operation].

The failed operation due to an error is re-executed.
[Add]
Adds device(s) to the "Device List". You can add the device using [Manual Entry] or [Specify from File].
To add multiple devices at once, select [Specify from File].
Manual Entry
1. In the [Device Operation] menu, select [Add] and then [Manual Entry].
24
• The Manual Entry screen appears.
2. Enter the host name or IP address for the device.

3. Click [OK].
• The device is added to the List View of the Device List screen.
Specify from File

1. In the [Device Operation] menu, select [Add] and then [Specify from File].
25
1. Overview
• The screen for specifying the file appears.
2. Select the file to be added.

• The following types of files can be selected:
Device list information files for Remote Install Manager
The format of information csv files is as follows.
Data Description Required
Address Device IP address or host name Required item
Machine ID Machine ID (serial number)
26
Model Name Name of the device model
Location Device installation location obtained from the device 1

Software Ver. Installation version of the software
Last Operation Status of the last operation
Operation Results Results of the last executed operation
Re-execute Error Status of the re-execution
JavaVM Ver. Installation version of the Java VM
Heap Size Heap size
Stack Size Stack size
Last Communication Date and time of the last communication made with
Date the device
Host files (the addresses or host names included in the file are added as devices)
• For details, refer to Sample_DeviceList.csv as shown below which is stored in an unzipped

folder of the RIM (Remote Install Manager) zip file.
27
1. Overview
3. Click [OPEN].
• The devices are added to the List View of the Device List screen.
• If [Specify from File] is selected, all devices listed in the specified file are added. The
following descriptions are displayed for [Result].
28
[Result] Description
Communication
The device is not turned on. Or, this is not the target device.
error
Authentication
An authentication error has occurred.
error
Added The selected device is already registered.
Non-target
The version of Java VM is not a supported version.
device
Cancelled The process was not completed because it was cancelled.
[Delete]
Deletes the selected device from the Device List.
• Multiple devices can be selected.

[Properties]
Displays the Extended Feature Info page of the specified device on the Web Image Monitor.
29
1. Overview
• Web Image Monitor is a management tool which enables checking the status of a device from a
PC (web browser). You can view the Web Image Monitor, without using Remote Install Manager,
just by entering the IP address of the device as the web browser address. Consumable replacement
schedules can also be checked.
• If the Web Image Monitor is not displayed after selecting [Properties], a network setting of the
customer site does not meet the network setting requirements of the Web Image Monitor. For
details about configuring the network settings of the Web Image Monitor, see "SSL Setting for Web
Image Monitor" in the "Appendixes".
[Export]
Exports a list of information on registered devices in CSV file format.
[Installation]
Installs new software on target devices with a product key and activates the software.
For details, refer to p.63 "Online: Installation/Activation".
[Update License]
Updates licenses to convert Trial Version Licenses to Official Licenses.
For details, refer to p.83 "Online: Updating Licenses".
[Update Software]
Enables downloading and performing update for software installed in a device when updates are
released on the Component Server.
For details, refer to p.99 "Online: Updating Software".
[Offline Operations]
This menu is mainly used for customers who have no internet connection environment or domains which
are not allowed to the use automatic verification of supported combinations.
30
1. Update Java VM...

Updates the Java VM on the devices (offline), in order to update Java VM to convert the current
version to a new version. For details, refer to p.121 "Update Java VM".
2. Change Heap/Stack Size...
Changes the Heap/Stack Size for the devices (offline), in order to adjust the proper Heap/Stack
size for the software combination used in the devices. For details, refer to p.124 "Change Heap/
Stack Size".
3. Install[2-visit course]
Installs new software on target devices with a product key at the customer site using two visits. For
details, refer to p.72 "Offline: Installation/Activation".
4. Update License
Obtains updated license files from the Activation Server (online) and updates the license on the
devices (offline), in order to update licenses to convert Trial Version Licenses to Official Licenses.
For details, refer to p.90 "Offline: Updating Licenses".
5. Update Software[Local File]...
Obtains updated software from the Component Server (online) and updates the software on the
devices (offline), in order to update software to convert current version software to new version
software. This is mainly used for a customer who has no internet connection environment. For
details, refer to p.105 "Offline: Updating Software".
31
1. Overview
[View] Menu
[Refresh All Items]

Updates information for all registered devices.
[Refresh Selected Items]
Updates information for selected device(s).

[Quick Installation Screen]
Displays the Quick Installation screen.
[Help] Menu
[Display Help]
Displays the Remote Install Manager Instruction Manual (this file).
[About]
Displays the Remote Install Manager version information.
Product Key List Screen
This screen is used to manage, add, and check product keys.
32
(1) Menu Bar

Various operations are available from the [File] menu, [Product Key Operation] menu, [View] menu and
[Help] menu. For details, refer to the description of each menu.
(2) Tool Bar
Click the following icons to execute the corresponding functions.
Function Description
Uninstallation Same as [Uninstall] of the [Product Key Operation] menu.
Refresh All Items Same as [Refresh All Items] of the [View] menu.
Refresh Selected Items Same as [Refresh Selected Items] of the [View] menu.
Quick Installation Screen Same as [Quick Installation Screen] of the [View] menu.
(3) Tree View

The screen can be switched between the Device List and Product Key List screens.
(4) List View
A list of product keys appears.
Column Description
Product Key Product Key
Software Name Software Name
No. of License(s) Number of purchased licenses
No. of License(s) Installable Number of unused licenses that can be installed
License Type Official License (No Period Limit), Trial Version License
Valid/Invalid Status of software
33
1. Overview
Date and time the information regarding the license was last updated
Last Update
(the date and time the Activation Server was last accessed)
1
• If the license type cannot be determined, " " appears for [License Type].
[File] Menu
Menu items are the same as the [File] menu in the Device List screen.
[Product Key Operation] Menu
[Add]
Adds product key(s) to the list. You can add the product key using [Manual Entry] or [Specify from File].
To add multiple product keys at once, select [Specify from File].
Manual Entry
1. In the [Product Key Operation] menu, select [Add] and then [Manual Entry].
• The Manual Entry screen appears.
34
2. Enter the product key.

3. Click [OK].
• The product key is added to the List View of the Device List screen.
Specify from File

1. In the [Product Key Operation] menu, select [Add] and then [Specify from File].
• The screen for specifying the file appears.
35
1. Overview
2. Select the file to be added.

• The following types of files can be selected:
Product key list information files for Remote Install Manager
The format of information csv files is as follows.
Product Key Product Key Required item
Software Name Software Name
Number of License(s) Number of purchased licenses
Number of License(s)
Number of unused licenses that can be installed
Installable.
Official License (No Period Limit), Trial Version

License Type
License
Valid/Invalid Status of software
Date and time the information regarding the

Last Update license was last updated (the date and time the
server was last accessed)
36
• For details, refer to Sample_ProductKeyList.csv as shown below which is stored in an

unzipped folder of the RIM (Remote Install Manager) zip file.
1
3. Click [OPEN].
• The product keys are added to the List View of the Product key List screen.
• If [Specify from File] is selected, all product keys listed in the specified file are added.
• If an error occurs, the following screen appears.
37
1. Overview
The following descriptions are displayed for [Results].
[Result] Description
Invalid The selected product key is invalid.
Added The selected product key is already registered.
4. Select the added product key(s) and then select [Refresh All Items] or [Refresh Selected Items] in the
[View] menu.
5. In Tree View, select [Device List] to display the Device List screen.
6. In the [View] menu, select [Refresh All Items] or [Refresh Selected Items].
[Delete]
Deletes the selected product key(s) from the list.
38
• Multiple product keys can be selected.

[Export]
Exports a list of information on registered product keys in CSV file format. 1
[Uninstall]
Deactivates and uninstalls software when the deactivation of software is necessary due to the
replacement of a device or the termination of a contract.
For details, refer to p.109 "Online: Uninstallation/Deactivation".
[Offline Operations]
Uninstallation
Deactivates and uninstalls software from devices (offline) and returns the license file to the "Activation
Server" (online). For details, refer to p.114 "Offline: Uninstallation/Deactivation".
[View] Menu
[Refresh All Items]

Updates information for all registered product keys.
[Refresh Selected Items]
Updates information for the selected product key(s).
• Multiple product keys can be selected.

[Quick Installation Screen]
Displays the Quick Installation screen.
39
1. Overview
[Help] Menu
Menu items are the same as the [Help] menu in the Device List screen.
40

System Outline of Remote Install Manager 1
Remote Install Manager is a utility that helps to extend the feature of one or more devices with licensed
software products.
• Software Installation/Activation
• Update License
• Update Software
• Software Deactivation and Uninstallation
SDK*:
41
1. Overview
• An SDK application is an application developed using the Ricoh Device SDK, based on Java
Technology. Before installing an SDK application, a Java VM card needs to be installed in the
device.
1
Terms List around Remote Install Manager
Item Explanation
• The name of the entire system which

has the role of:
- SDK software product delivery
- Product key and license file delivery
eDC-i
- Product activation authorization
(electronic distribution
and charge infrastructure) - License management on database.
• Actually the Component Server (see
below) and Activation Server (see
below) are located inside the eDC-i
system.
• A file that can activate a software

program (or a group of software
programs) which is already installed on
a specific device.
License File • This file is issued by the Activation
Server (see below).
• One license file can be used for one
software program (or one group of
software programs) on a device.
• A server where the latest version of

SDK (Type J) application software is
stored for download.
Component Server • By an access from Remote Install
(On the Internet) Manager with the product key, the SDK
application software stored in the
server can be downloaded to the
device.
42
Item Explanation
Product key reference information is

registered and updated on this server.
• Software Name
1
• Vender Name
• License Type
• Expiration date
• Total number of licenses available with
Activation Server the key.
(On the Internet) • Activation Status: Licenses which are
under use (activated) are listed with the
device information (Model ID/
Machine ID (Serial Number)/
Expiration day)
This server has a role of issuing license files
when a license file request is coming from
the Remote Install Manager with a product
key and device information.
Product key Image:
• When internet access is not possible at

the customer site, SDK software should
be downloaded from the firmware
download site before visiting the
Firmware Download Site customer site.
• In the above case, Offline operation
should be done with Remote Install
Manager. (See p.72 "Offline:
Installation/Activation")
43
1. Overview
Functions List of Remote Install Manager
Feature Explanation
1 Software Installation and

This feature installs new SDK software on device(s) and makes the
software on the device(s) ready to use, by using a product key and
Activation
license file.
If the license type which is currently used on the device is “Trial

version”, then the period that the customer can use the software on
Update License the device is limited (for example, 30 days).
This feature will convert the Trial version licenses on the devices to
Official licenses for the continuous usage of the software.
This feature updates an SDK that is already installed and activated

Update Software on a device with a newer version of the software, if newer software is
available on the Component Server.
This feature firstly removes the license file from the device and returns
Software Deactivation and
the license file to the Activation server.
Uninstallation
Then, software uninstallation will be done.
Work State Archive File
Device list, product key list and software list can be saved in a work state archive. All the work state
archives are archived in a zip file but with the extension “*clz”.
We strongly recommend that a work state archive file (*clz) be kept in your service station. This is
because it might take much time and effort to recover information for target devices if the work state
archive file is lost.
Device list
The format is the same as those created by Remote Manager. The file name is Devicelist.csv.
Product key list
One file is created per feature as “Feature name”.txt. Each file contains its product keys, with one line
per product key.
44
Importance of Deactivation
Importance of Deactivation
When using Remote Install Manager, you can perform Software Uninstallation and Deactivation by
selecting “Uninstallation”. 1
Unless deactivation is completely performed, you are not able to do the following:
1. The same product key cannot be re-used for
a.) software re-installation/re-activation on the same device.
b.) software installation/activation on other devices.
2. On the same device (with the same machine ID (serial number)), the same product cannot be
activated, even when preparing another unused product key. (Additional activation for the same
product with a new product key will be refused by the Activation Server.)
< Device Status of Database on the Activation Server >

Before deactivation
• Status column: Activated
After deactivation is completed (= license file is returned to the Activation Server.)
• Status column: Not in use / Deactivated
A product key whose column is “Not in use / Deactivated” can be re-used for the next activation.
45
1. Overview
Overview of eDC-i system and Remote Install

Manager
1 What you can do with the eDC-i system and Remote Install Manager, or the actual operation you must
perform will differ depending on the internet access environment at the customer site.
Firstly check if your customer site environment is Online or Offline.
Case 1: Online Environment
While Remote Install Manage on a PC is accessing a device at the customer site over a network, internet
access is also possible.
Case 2: Offline Environment
While accessing the device, internet access is not possible at the customer site.
46
Overview of eDC-i system and Remote Install Manager
47
1. Overview
Online Environment: Installation/Activation
1 Process Image of Online Environment: Installation/Activation
48
Online Environment: License Update
Process Image of Online Environment: License Update

1
49
1. Overview
Online Environment: Software Update
1 Process Image of Online Environment: Software Update
50
Online Environment: Uninstallation/Deactivation
Process Image of Online Environment: Uninstallation/Deactivation

1
51
1. Overview
Offline Environment: Installation/Activation (2 visit-course)
1 Process Image of Offline Environment: Installation/Activation (2 visit-course)
52
Offline Environment: License Update
Process Image of Offline Environment: License Update

1
53
1. Overview
Offline Environment: Software Update
1 Process Image of Offline Environment: Software Update
54
Offline Environment: Uninstallation/Deactivation
Process Image of Offline Environment: Uninstallation/Deactivation

1
55
1. Overview
56
2. Preparation
Prior Confirmation
Environmental Check 2
Online/Offline
Check if the internet connection is available or not at the customer site.

• If the customer does not allow internet connection, the field technician will have to preliminarily
download necessary software packages from the Firmware Download Site.
• Using multiple network interfaces is NOT supported by Remote Install Manager. This means
that both the access to devices and internet connection must be achieved using a network
interface.
There is a “2-visit course” for Offline installation.
57
2. Preparation
In the case of the Online configuration with the automatic verification of supported combinations
disabled or the Offline configuration, download the Embedded Software Combination Table from the
Operation UI Server to check the following:
• Version compatibility of Java VM and system F/W
• Supported combination of SDK applications
• Necessary Heap/Stack size
2
Country Name
[Country Name] is required for the operation of Remote Install Manager. Ask your sales staff for the
correct customer country (domain) before visiting a customer site.
Product Key(s) and Device List/ Work Archive File
Ask the customer to prepare a product key list (CSV file) and a device list (CSV file), or a Work Archive
file (CLZ file).
58
Prior Confirmation
2
• [A]: Product Key List
• [B]: Device List
A sample product key list and device list are stored in a unzipped folder of the Remote Install Manager
zip file as shown below.
• When a software update or uninstallation is performed, using the Work Archive File is strongly
recommended because it contains all the necessary information about all previous operations.
Java VM Version Check
Check if the online-supported Java VM version is installed.
59
2. Preparation
• If an offline-supported but not online-supported Java VM version (e.g. V4.21-23) is installed, the
online-supported version of the Java VM package for the Offline environment must be prepared.
• If a not offline-supported Java VM version (e.g. V4.20 or earlier) is installed, the online-supported
version of Java VM Version-up Tool must be prepared.
Java VM must be updated manually to the online-supported version using the following method.
2 • The Java VM module (*.ifu) will be obtained from the Firmware Download Site.
Type-C Application Check
Check if an SDK application that contains a Type-C module (i.e. modules developed using C++) is going
to be installed/updated/uninstalled.
• ELP-NX includes a Type-C module (FR Filter).
• This kind of application requires additional operations on the MFP/LP operation panel in order to
move the Type-C module stored on the VM card to the target machine’s HDD.
• Therefore, in cases where the target MFP/LP is installed in a remote location, it is necessary to have
a person on-site who is capable of moving the module at the operation panel.
Device Authentication
Ask the customer if all the target devices have the same login user name and password.
• If the device’s user name or password differs from that of Remote Install Manager, software
installation/update/uninstallation will be skipped.
60
Launching Remote Install Manager
• Do not execute Remote Install Manager in a folder which is encrypted. Otherwise, Remote Install
Manager will not work properly.
1. Download Remote Install Manager.
3
2. Extract the downloaded file to a folder.
• Do not extract the downloaded file to a folder which is encrypted.
3. Double-click the RemoteInstallManager.exe icon.
• Remote Install Manager is launched and the Environment Setting screen appears.
4. The Environment Setting screen appears the first time that you launch Remote Install Manager.
• Configure the settings for [Operating Environment], [Device Communication Setting] or
[Server Communication Setting].
• Customer Code can be entered. If you want to use Customer Code, select [*Others...] in
[Country Name], and then enter the [Customer Code].
• [Country Name] is required for Remote Install Manager. Ask your sales staff for the correct
customer country (domain) before visiting a customer site.
61
5. Click [OK] after completing the settings for Environment Setting.
• From the second time on, you only need to perform step 3 to launch Remote Install Manager.
62
Online: Installation/Activation
Purpose:
• Install new SDK application software on a device and make the software on the device ready for
use (= activate the software with license information).
• With a volume license product key, it is possible to install and activate SDK application software on
multiple devices at once.
3
Important Notices
About Network Environment and Server Operation
The eDC-i can optimize the Java VM version and adjust the correct Heap/Stack size for a combination
of several SDK software items automatically when the automatic verification of supported combinations
is turned on. However, a correct Java VM version and Heap/Stack size for software to be installed
have to be checked by a field technician if the automatic verification of supported combinations of eDC-i
is not turned on or a customer site does not have internet access. Follow the one of two actions below;
• Download the Embedded Software Combination Table from the Operation UI Server.
• Consult with your sales staff about a correct Java VM version and Heap/Stack size for software to
be installed before visiting a customer site.
About SDK Software Type
Remote Install Manager can complete the installation and uninstallation only for Type J software. If
software to be installed has mixed type software (type C and J), Type C software has to be installed
from the operation panel of the target machine. Check if software to be installed includes Type C
software.
About Operations to Multiple Devices
Operation from Remote Install Manager is effective only for devices which have the same administration
authentication settings (user name and password) as the ones in the Environment Settings of Remote
Install Manager. If some devices have different administrator authentication settings from the ones in the
Environment Settings of Remote Install Manager, operation to those devices is cancelled.
63
About Installation Limitations of Type C Applications
Four Type C applications or more can not be installed in a device. Make sure of this limitation when
installing SDK software package with Remote Install Manager. Installing four Type C applications in the
device can cause an installation error.
Work Flow
64
Installation/Activation Procedure
• If the device gets damaged, replaced, or discarded, you will be UNABLE to de-activate the
product license, as the Activation Server administrator requires the machine ID (device serial
number) to forcibly de-activate the license. This will make the product key affected to the license
unusable. To avoid this situation, please ask the customer to keep a copy of the machine ID (device
serial number), and the work state archive (*clz) should be created as a part of normal Remote
Install Manager operation.
• Four or more Type C applications cannot be installed in a device. Make sure of this limitation when
installing an SDK software package with Remote Install Manager. Installing four Type C
applications in the device can cause an installation error.
1. Prepare as follows.
Items (Confirm with the customer):
• A PC with Remote Install Manager
65
• Product Keys
• IP addresses and host names for target devices
• User name and password of the machine administrator account for each target devices
• Embedded Software Combination Table or information about supported software
combinations in the target machine
Action:
• Check if the VM Card (Java VM) is installed in the target devices and the version of the VM
card is compatible for the use of Remote Install Manager.
3 If not, install the VM card in a target machine and update the VM program to a supported
program version.
• Check if the firmware (e.g. system module) of the target devices is the latest version.
If not, update the firmware.
• Check if the Network/PC/Device meets the Environmental Requirement.
If not, configure the required environment.
• Make sure that the target devices are not used by the customer during the following
operation.
2. If the Remote Install Manager system does not use the automatic verification of supported
combinations, follow the steps below:
• 1) Check if the Java VM in the target machine agrees with the online-supported version for
Remote Install Manager. (For details, see p.9 "Java VM Version".) If not, update the Java VM
in the target machine to a correct version referring to Embedded Software Combination Table
or information about supported software combinations in the target machine.
• 2) Select [Change Heap/Stack Size] in [Offlien Operations] under [Device Operation].
• 3) Change the Heap/Stack size to the correct value for the target device which you have
already checked. If no information about a correct Heap/Stack size is available, change the
Heap/Stack size to the maximum value of the target device.
3. You can perform installation from the Device List screen or the Quick Installation screen.
Installation from the Quick Installation screen:
Launch Remote Install Manager and click [Quick Installation Screen] under the [View] menu.
66
Installation from the Device List screen:

In the [Device Operation] menu of the Device List screen, select [Install...].
4. On the [Install Software] screen, enter the product key for the software to be installed.
• To refer to a product key used previously, click [Browse Previous Value]. Select the product
key to use and click [OK].
67
5. Click [Next].
• Communication with the "Activation Server" begins. When communication is complete, a
confirmation screen appears.
6. Check the contents and click [Next].
7. Select the check boxes for the devices onto which to install the software.
68

• Click [Select All] or [Deselect All] to select or deselect all of the devices displayed.
• To view the Properties screen for the device, double-click the device column or select
[Properties] in the right-click menu.
• To add devices, click [Manual Entry...] or [Specify from File...] under [Adding Device(s)].
Subsequent operations are the same as [Add] of the [Device Operation] menu.
8. Click [Next].
• The downloading, installation or activation of the software starts.
69
9. Click [OK] after the pop-up message has been displayed.
10. When the downloading, installation or activation is complete, click [Finish].
70
• If a result other than [Completed] is displayed in [Operation Results], right-click on the device
column and select [Display Result...] to view a description of the error and ways to correct it.
11. Double-click the target device in the Device List screen, and then check if the target software has
been installed in the target device with WIM.
71
Offline: Installation/Activation
Important Notices
About Network Environment and Server Operation
A correct Java VM version and Heap/Stack size for software to be installed have to be checked by a
3 field technician if a customer site does not have internet access. Follow one of the two actions below:
• Download the Embedded Software Combination Table from the Operation UI Server.
• Consult with your sales staff about a correct Java VM version and Heap/Stack size for software to
be installed before visiting a customer site.
About SDK Software Type
Remote Install Manager can complete the installation and uninstallation only for Type J software. If
software to be installed has mixed type software (type C and J), Type C software has to be installed
from the operation panel of the target machine. Check if software to be installed includes Type C
software.
About Operations to Multiple Devices
Operation from Remote Install Manager is effective only for devices which have the same administration
authentication settings (user name and password) as the ones in the Environment Settings of Remote
Install Manager. If some devices have different administrator authentication settings from the ones in the
Environment Settings of Remote Install Manager, operation to those devices is cancelled.
About Installation Limitations of Type C Applications
Four or more Type C applications cannot be installed in a device. Make sure of this limitation when
installing an SDK software package with Remote Install Manager. Installing four Type C applications in
the device can cause an installation error.
2-visit Course
Purpose:
• Install new SDK application software on a device and make the software on the device ready for
use (= activate the software with license information).
72
• With a volume license product key, it is possible to install and activate SDK application software on
multiple devices at once.
Work Flow
73
Installation Procedure
• If the device gets damaged, replaced, or discarded, you will be UNABLE to de-activate the
product license, as the Activation Server administrator requires the machine ID (device serial
number) to forcibly de-activate the license. This will make the product key affected to the license
unusable. To avoid this situation, please ask the customer to keep a copy of the machine ID (device
serial number), and the work state archive (*clz) should be created as a part of normal Remote
Install Manager operation.
74
• Four or more Type C applications cannot be installed in a device. Make sure of this limitation when
installing SDK software package with Remote Install Manager. Installing four Type C applications
in the device can cause an installation error.
• A PC with Remote Manager Installer
• A SDK application software file (*.zip) to install
• Product Keys
• IP addresses and host names for target devices 3
• User name and password of the machine administrator account for each target devices.
• Embedded Software Combination Table or information about supported software
combinations on the target device
Action:
• Check if the VM Card (Java VM) is installed in the target devices and the firmware version of
the VM card is compatible for the use of Remote Installer Manager.
If not, install the VM card in a target device and update the firmware to a supported program
version.
• Check if the firmware (e.g. system module) of target devices is in the latest version.
• Check if the Network/PC/Device meets the Environmental Requirement.
If not, configure the required environment.
operation.
<Customer Site>
2. Check if the Java VM in the target machine agrees with the online-supported version for Remote
Install Manager. (For details, see p.9 "Java VM Version".) If not, update the Java VM in the target
machine to a correct version referring to Embedded Software Combination Table or information
about supported software combination to the target machine.
3. Launch "Remote Install Manager" at the customer site.
75
3 4. Add a device to the "Device List" by using [Manual Entry] or [Specify from File].
5. Select the device to install a product which has been prepared.

6. Select [Change Heap/Stack Size] in [Offline Operations] under [Device Operation].
7. Change the Heap/Stack size to the correct value for the target device which you have already
checked. If no information about a correct Heap/Stack size is available, change the Heap/Stack
size to the maximum value of the target device.
8. Select [Install[2-visit course]] under [Offline Operations].
76
9. Select the product (zip file), and then click the [Open] button.
• The confirmation pop-up appears.

10. Click the [Yes] button.
• The progress indicator pop-up appears.

11. Save the work state archive (*clz).
12. Move to an online environment to get internet access.
Activation Procedure
<Internet Environment>
77
1. Launch "Remote Install Manager" and open the work state archive file (*clz) which was saved at
the customer site.
2. Select [2.Get License[Internet]] in [Install[2-visit course]] under [Offline Operations].
• The Get License (Online) screen appears.

3. Enter the product key for the installed software in the device.
• The confirmation screen appears.

4. Click the [Next] button.
78
• The Select Device to Install screen appears.

5. Select the check box for the device to be activated.

• Activation starts, and then the Process Completion screen appears.
7. Click the [Finish] button.
79
8. Save the work state archive (*clz).

9. Move to the customer site.
<Customer Site>
10. Launch "Remote Install Manager” and open the work state archive (*clz) at the customer site.
• The "Operation Instruction Message" pop-up appears.
11. Click the [OK] button.
12. Select [3.Store License[Internet]] in [Install[2-visit course]] under [Offline Operations].
80

• Storage of the software starts, and then the Process Completion screen appears.
81
15. The Installation/Activation Warning screen appears if the software to be installed has a Type C
application.
• A Type C application has to be installed in the target device from its operation panel
manually. “Warning” is displayed in the Device List until the Type C application is properly
installed.
16. Save the work state archive (*clz), and ask the customer to keep it.
82
Online: Updating Licenses

Purpose:
• Convert Trial Version Licenses to Official Licenses for the continuous usage of the software.
Work Flow
Update Licenses Procedure
• The license type can be checked in [License Type] in the Product Key List screen.
• Product Keys for updating the licenses
• The latest Work State Archive file (*.clz) that was saved and kept at the customer site.
• User name and password of the machine administrator account for each target device.
83
Action:
operation.
2. You can update licenses from the Device List screen or the Quick Installation screen.
Updating licenses from the Quick Installation screen:
Launch Remote Install Manager and click [Update License] on the Quick Installation screen.
Updating licenses from the Device List screen:

In the [Device Operation] menu of the Device List screen, select [Update License].
84
3. Enter the product key for the updated license.
• To refer to a product key used previously, click [Browse Previous Value]. Select the product
key to use and click the [OK] button.
85

• Communication with the server begins. When communication is complete, a confirmation
screen appears.
5. Check the contents and click the [Next] button.
6. Select the check boxes for the devices in which to update the licenses.
86

• To view the Properties screen for the device, double-click the device column or select
[Properties] in the right-click menu.
• To add devices, click [Manual Entry] or [Specify from File] under [Adding Device(s)].
Subsequent operations are the same as [Add] in the [Device Operation] menu.
• The downloading, installation or activation of the software starts.
87
8. When the downloading, installation or activation is complete, click the [Finish] button.
• If a result other than [Completed] is displayed in [Status], right-click on the device column and
select [Display Result(s)] to view a description of the error and ways to correct it.
9. Check the target device in the Device List screen, and then check if the “License update” of the
target has been completed.
88
89
Offline: Updating Licenses

Purpose:
• Convert Trial Version Licenses to Official Licenses for the continuous usage of the software.
Work Flow
90
This procedure shows how to update a Trial Version License or term license of a device in an offline
environment.
Update License Procedure
• Product Keys for updating the licenses
Action:
91
operation.
<Customer Site>
2. Launch the "Remote Install Manager" and open the work state archive (*clz) at the customer site.
3. Select a device to be updated in the Device List screen.
4. In the [View] menu of the Device List, select [Refresh All Items] or [Refresh Selected Items].
5. Save a work state archive (*clz).

6. Move to an online environment to get internet access.
7. Open the work state archive (*clz) which was saved at the customer site.
8. Select a device to be updated.
9. Select [1.Get License[Internet]] in [Update License] under [Offline Operations].
• The Update License (Offline) screen appears.

10. Enter the product key which the customer has purchased for the license update.
92

11. Click the [Next] button. 4

12. Select the check box for the device to be updated on which to update the license.
93

• Update of the license starts, and then the Process Completion screen appears.
94
16. Move to the customer site.

<Customer Site>
17. Launch "Remote Install Manager" and open the work state archive (*clz) at the customer site.
• The operation instruction pop-up appears.
19. Select the target device in the Device List.
20. Select [2.Store License[Device]] in [Update License] under the [Offline Operations] menu.
95
4
• Update of the license starts, and then the Process Completion screen appears.
96
23. Save a work state archive (*clz), and ask the customer to keep it.
97
98
Online: Updating Software

Purpose at the customer site:
• Update SDK software that is already installed and activated on a device with a newer version of
the software.
• This function will work only if newer version software is stored in the Component Server.
Work Flow
Update Software Procedure
• A PC with Remote Manager Installer
• IP addresses and host names for target devices, in which the software should be updated.
99
• User name and password of the machine administrator account for each target devices.
Action:
• Check if the firmware (e.g. system module) of target devices is the latest version.
operation.
2. Launch "Remote Install Manger" and open the latest work state archive (*clz).
3. On the Device List screen, select the device on which the software to be updated is installed.

4. In the [Device Operation] menu, select [Update Software].
100
5
• Remote Install Manager searches for software for which updated software is available.
5. Check the contents and click the [Next] button.

• The confirmation screen appears when the search is complete.
101
5
• The Version Consistency column for each software item indicates whether version
matching is required for it.
• If any one of the software programs requires version matching, a warning is displayed.
• If update of the device firmware (JavaVM) is required, a confirmation screen appears.
6. Click the [OK] button after a pop-up dialog for confirmation appears.
102
• Update of software starts.
• When update of software is complete, the Status column indicates "Completed".
103
5
• Right-click on the device column and select [Display Result(s)] to view a description of the
error and ways to correct it.
7. Check the contents and click the [Finish] button.
8. Double-click the target device in the Device List screen, and then check if the target software has
been updated with WIM.
104
Offline: Updating Software

Purpose:
• Update software installed in the device(s) in an offline environment.
Work Flow
This procedure shows how to update software of a device in an offline environment.
Update Software Procedure
• Updated software
105
Action:
operation.
<Customer Site>
3. Select a device to be updated in the Device List screen.
4. Select [Update Software[Local File]] in [Update License] under [Offline Operations].
• The file selection screen appears.

5. Select the updated software.
106
5

• Update of the software starts, and then the Update Software screen appears.
7. The main screen automatically returns to the Device List screen after completing software updating.
• Check if the operation result in the Device List is “Completed”.
107
108
Online: Uninstallation/Deactivation
Purpose:
• Deactivate and uninstall SDK software from devices due to replacement of the device or
termination of the contract, etc.
• One software program can be uninstalled/deactivated from multiple devices at once.

• When executing [Uninstall...] menu with Remote Install Manager, three processes (Uninstallation/
Deactivation/ Return License) are executed sequentially at a time.
Important Notices
About Uninstallation/Deactivation 6
Uninstallation from the operation panel or WIM cannot be allowed because deactivation operation
must be done before uninstallation. If you do so, some special operation is required to recover the lost
volume license.
Work Flow
109
Uninstallation/Deactivation Procedure
• Product Keys for which the software should be uninstalled/deactivated.
• IP addresses and host names for target devices in which the software should be uninstalled/
deactivated.
Action:
operation.
2. Launch the "Remote Install Manager" and open the latest work state archive file (*clz).
3. In the Product Key List screen, select the product key to be uninstalled.
6
• If the target product key does not appear in the Product Key List screen, add it from [Add] in
the [Product Key Operation] menu in the Product Key List screen. You can do this by manually
entering the product key from [Manual Entry] of [Add] or by importing the relevant csv file
(must be exported in advance) from [Specify from File] of [Add].
• The target device must be added to the device list beforehand. So if the target device does not
appear in the Device List screen, add it from [Add] in the [Device Operation] menu in the
Device List screen. You can do this by manually entering the host name or IP address of the
target device from [Manual Entry] of [Add] or by importing the relevant csv file (must be
exported in advance) from [Specify from File] of [Add].
4. In the [Product Key Operation] menu, select [Uninstall].
110
5. Select the check boxes for the devices from which to uninstall the software.

• Uninstallation of the software starts.
111
7. When uninstallation is complete, click the [Finish] button.
112
• If a result other than [Completed] is displayed in [Status], right-click on the device column and
select [Display Result] to view a description of the error and ways to correct it.
8. In the Tree View of the Product List screen, select [Device List] to display the Device List screen.
• You can check the result of the uninstallation operation in [Last Operation] and [Operation Result]
of the List View or by double-clicking the target device in the Device List screen with WIM.
113
Offline: Uninstallation/Deactivation
Purpose:
• Deactivate and uninstall SDK software from devices due to replacement of the device or
termination of the contract, etc.
• One software program can be uninstalled/deactivated from multiple devices at once.
114
Work Flow
115
Uninstallation/Deactivation Procedure
• Product Keys for which the software should be uninstalled/deactivated.
• IP addresses and host names for target devices in which the software should be uninstalled/
deactivated.
Action:
operation.
<Customer Site>
2. Launch "Remote Install Manager" and open a work state archive (*clz).
6 3. Select the product key for the installed software in the target device.
4. Select [1.Deactivate&Uninstall[Device]] in [Uninstall] under [Offline Operations].
5. Select the check boxes for the devices on which to uninstall the software.
116

• The uninstallation of the software starts.
7. When the uninstallation is complete, click the [Finish] button.
117
• If a result other than [Processing offline] is displayed in [Status], right-click on the device
column and select [Display Result(s)] to view a description of the error and ways to correct it.
9. Move to an online environment to get the internet access.
• The "Operation Instruction Message" pop-up appears.
12. Select [Product Key] to display the Product Key List.
118
13. Select [2.Return License[Internet]] of [Uninstall] under [Offline Operations].
14. Select the device from which to uninstall the software.

• Uninstallation of the software starts.
16. When uninstallation/deactivation is complete, click the [Finish] button.
119
• If a result other than [Completed] is displayed in [Operation Results], right-click on the device
column and select [Display Result(s)] to view a description of the error and ways to correct it.
17. Save a work state archive (*clz), and ask the customer to keep it.
120
7. Other Operations
Offline Operations
The menus under Offline Operations are mainly used for devices located in the no-internet connection
environment.
These menus are the following:
• Update Java VM
• Change Heap/Stack Size
• Install [2-visit course]
• Update License
• Update Software
Update Java VM
This menu updates the Java VM on the devices (offline), in order to update Java VM to convert the
current version to a new version.
7
Updating Procedure
1. Launch "Remote Install Manger" and open the latest work state archive (*clz), or add devices with
the [Add] menu under [Device Operation].
2. On the Device List screen, select the device on which the Java VM to be updated is installed.
121
7. Other Operations
• If you want to refresh the Device List, select [Refresh All Items] or [Refresh Selected Items] in
the [View] menu of the Device List. The necessary time to refresh all devices differs depending
on the number of registered devices.
3. Select [Update JavaVM] of [Offline Operations] under [Device Operation].
4. Select an updated firmware file (*.ifu), and then click the [Open] button.
122
Offline Operations

7
7. Check if the Java VM update is completed in the Device List screen.
123
7. Other Operations
Change Heap/Stack Size
This menu changes the Heap/Stack size for each device if the installation or updating of software is
done in a no-internet connection (offline) environment.
Changing Heap/Stack Size Procedure
1. Launch the "Remote Install Manger" and open the latest work state archive (*clz) or add devices
with the [Add] menu under the [Device Operation].
2. On the Device List screen, select the device for which changing Heap/Stack Size is required.
• If you want to refresh the Device List, select [Refresh All Items] or [Refresh Selected Items] in
the [View] menu of the Device List. The necessary time to refresh all devices differs depending
on the number of registered devices.
3. Select [Change Heap/Stack Size] of [Offline Operations] under [Device Operation].
124
Offline Operations
4. Enter the correct value for the [Heap size] and [Stack size].
• Check the correct value for the combination of software to be installed.

125
7. Other Operations
6. Check the Heap and Stack size of the target device in the Device List screen.
126
8. Troubleshooting
Troubleshooting Guide
Error Code List
• For error codes displayed on the [Display Results] screen, follow the operations shown on the
screen for [Handling Method].
• “RIM” stands for Remote Install Manager.
Error Codes for Remote Install Manager
Error Code Descriptions Solutions
Check the device or network condition at a

ERR-001 No response from a device
customer site.
• See p.138 "Detailed Device Error

Number List" about “Cxx” displayed
• Request error from RIM.
ERR-002
• Device error
on the pop-up window. 8
• Ask your supervisor if “Cxx” is not
displayed on the pop-up window.
ERR-004 Error from a device Check the device status at the customer site.
Check with the server maintenance section

Error with suffix [S03] from the
ERR-006 when the maintenance for servers is
Activation or Component Server
completed.
No response from a device within

ERR-007 Check the device status at the customer site.
specified time
Failure or incompletion of
downloading from the Activation or Check the network condition.
ERR-008 Component Server due to network Stop other applications on your PC, and
problem or insufficient memory on a then reboot your PC and RIM.
PC
Failure of name resolution to DNS Check the DNS server or network

ERR-009
server condition.
127
2(Nkhn[e^lahhmbg`
?kkhk=h]^ >^l\kbimbhgl Mhenmbhgl
=hgg^\mbhg^kkhkmhl^ko^kl]n^mh
_heehpbg`\Znl^l
Ư Qkhg`ikhqrl^mmbg`l
Ư =hgg^\mbhgCgm^kknimbhg[r
_bk^pZeelh_mpZk^ >hma^\hkk^\m\hngm^kf^Zlnk^_hk^Z\a
?LL'*+*
Ư =hgg^\mbhgihkm"..-#\ehl^] \Znl^(
Ư =hgg^\mbhg^kkhkmhl^ko^kl]n^mh
g^mphkdikh[e^f
Ư Qkhg`l^ko^kbg_hkfZmbhghgƪbgbƫ
_be^
• Check if free space exists in HDD.
• License file write error
• Check if the folder where RIM has
ERR-043 • Component data file write error been installed has restrictions for
• Received data error from servers read and write
The Java VM update cannot be Select an IFU file that is compatible

ERR-044
performed. The IFU file selected is with the Java VM currently installed.
not compatible with the VM currently
See Note 1 below.
installed.
Check the device or network condition at
8
RTY-001 No response from a device
the customer site.
• See p.138 "Detailed Device Error
Number List" about “Cxx” displayed
• Request error from RIM. on the pop-up window.
RTY-002
• Device error • Ask your supervisor if “Cxx” is not
displayed on the pop-up window.

RTY-003 Check the device status at the customer site.
specified time
RTY-004 Error from a device Check the device status at the customer site.
Error with suffix [S01] from the when the maintenance for servers is
RTY-005 Activation or Component Server completed. (HTTP 500 error)
Error with suffix [S01] from the when the maintenance for servers is
RTY-006 Activation or Component Server completed. (HTTP 503 error)
Note 1: To prevent the Java VM from being updated with an incompatible IFU file, perform the
Java VM update using Remote Install Manager v1.1.3 or newer. These versions can detect
whether or not the IFU file selected is compatible with Java VM in the VM card. If they are not
compatible, the update cannot be performed.
+,2
• Incorrect product key information

Try the operation again.
RTY-008 • Incorrect data of the automatic
If this does not solve the error, ask your
verification of supported
supervisor.
combination

Error from the Activation or Component
RTY-010 when the maintenance for servers is
Server
completed.
Failure of name resolution to DNS Check the DNS server or network

RTY-012
server condition.
Connection error to servers due to

following causes
• Wrong proxy settings
• Connection Interruption by
firewall software Do the correct countermeasure for each
RTY-013
• Connection port (443) closed cause.
• Connection error to servers due to
network problem
• Wrong server information on “ini”
file 8
• License file write error • Check if free space exists in HDD.
RTY-014 • Component data file write error • Check if the folder where RIM has
been installed has restrictions for read
• Received data error from servers and write.
Execute [Re-execute Errored Operation]

RTY-017 Error with suffix [S01]
menu with RIM.
Check if the processing to the target device

PRO-004 is completed by refreshing the target
specified time
device in RIM.
SRV-001 • Check if the folder where RIM has

Internal error at creating a request
SRV-002 data
and write.
• Reboot RIM again.
129
8. Troubleshooting
• Check with the server maintenance

SRV-003 section when the maintenance for
Server
servers is completed.
• Check if the user name and password

of the device administrator
Wrong user name and password of the authentication are correct.
SRV-004
device administrator authentication
• Ask your supervisor if the user name
and password are correct.
Retry the operation with RIM.

SRV-005 If this does not solve the error, reboot or
Server
reinstall RIM.

• Write error of component data
SRV-007 file • Check if the folder where RIM has
• Server received data error
and write.
• Error at Product key entry

SRV-008 Retry the operation.
• Unexpected error from the
8 • Check if free space exists in HDD.

• Check if the folder where RIM has
Result error of the automatic
SRV-009 verification of supported combinations
and write.
from the Component Server
If these do not solve the error, ask your
supervisor.
Wait for a moment, and then retry the

Connection error to the Activation or operation.
SRV-010
Component Server If this does not solve this error, check the
server condition.
SRV-012 Failure of name resolution to DNS Check the DNS server or network
SRV-028 server condition.
Execute [Re-execute Errored Operation]

SRV-014 Error with suffix [S01]
menu with RIM.
130
SRV-015 Product key addition error to the

Check the Product Key List.
Product Key List
SRV-016 There is no software to be updated in the

Software installation error at updating
target device. Check the installed software
software
in the target device.
SRV-018 A trial license cannot be used for updating

Product key entry error of trial license
license. Use a correct product key for an
at updating license
updated license.
The product key has non-supported

SRV-019 Error at product key entry characters. Enter the correct product key
with RIM.
Connection error to servers due to

following causes
• Wrong proxy settings
• Connection Interruption by
firewall software Do the correct countermeasure for each
SRV-029
• Connection port (443) closed cause.
• Connection error to servers due to
network problem 8
• Wrong server information on “ini”
file
DEV-002 Error at creating request Ask your supervisor.
Error from a device

• User name and password of the Enter the correct user name and password
DEV-003 target device administrator of the target device administrator
authentication is different from authentication with RIM.
ones registered in RIM.
DEV-007 Device addition error to the Device List Check the Device List again.
There is no target device in the Device List

DEV-009 Target device error at uninstallation which corresponds with the product key for
uninstallation.
DEV-011 Process incomplete device error Refresh incomplete devices with RIM.
131
8. Troubleshooting
Incorrect machine ID (serial number) Enter the correct machine ID (serial

DEV-012
error number).
Non-supported Java VM error for Update the Java VM to a correct version

DEV-013
eDC-i1.2 for eDC-i1.2.
RIM-001 RIM internal process error • Check if the folder where RIM has
and write.
RIM-002 RIM internal process error • Check if the folder where RIM has
and write.
RIM-003 Read and write restriction error • Check if the folder where RIM has
and write.
Select the correct formatted file for RIM

RIM-004 File format error
8 operation.
RIM-005 No help file error Check if RIM has a help file installed.
Check if the default browser operates

RIM-006 Property display error
correctly.
100 devices have already been registered

in the Device List.
RIM-009 Device display error If you want to operate other devices than
the 100 in the Device List, use a new work
state archive file.
100 product keys have already been

registered in the Product Key List.
RIM-010 Product key display error If you want to operate other product keys
than the 100 in the Product Key List, use a
new work state archive file.
132
RIM-011 Work state archive file saving error • Check if the folder where RIM has
and write.
Wrong entry of device administrator Enter the same password in the text boxes
RIM-012
authentication for “Password” and “Confirm Password”.
Check if the IP address (host name) of the

RIM-013 WIM operation error
target device is entered with RIM.
Check if two instances or RIM are

RIM-014 Two RIM operation error
operating on the same PC.
Error Codes for Device
• Request error from RIM. • See p.138 "Detailed Device Error

ERR-002 Number List" about “Cxx” displayed
• Device error on the pop-up window.
Java VM in the target device is not the 8

ERR-031 404 response from a device correct version for RIM v3.1 and eDC-i1.2.
Update the Java VM in the target device.
When using [Offline Operations] menu,

check the following:
• Heap/Stack size is correct.
ERR-032 Error from a device
• Target device is correct.
If the error occurs again after checking the
points above, ask your supervisor.
Trial license error

• License is already expired.
RTY-018 • The clock timer in the target Adjust the clock timer in the target device.
device is shifted more than three
days.
133
8. Troubleshooting
1. Turn on the target device.

1. Target device is turned off. 2. Enter the correct IP address of the
2. Wrong IP address of the target target device.
device 3. Connect the network cable to the
3. Network cable to the target target device.
DEV-001 device is disconnected. 4. Check if the network port is available
4. Network is blocked by firewall as described in the Operation
software. Instructions.
5. Target device is out of support by 5. Check if the target device is
eDC-i1.2. supported, referring to the Operation
Instructions.
DEV-006 Error from a device Check the target device condition.
Error Codes for Component Server or Activation Server
This occurs when trying to operate • Check the rest of the licenses and
devices more than licenses which a devices to be operated.
8 ERR-005
product key has. (Activation Server • Buy a new product key or uninstall
error) and deactivate other devices.
Server internal process error from the Check the Activation or Component Server
ERR-011
Activation or Component Server condition.
ERR-012 Error from the Activation Server Check the start date for license updating.
• Check the entered product key with

RIM.
ERR-013 Error from the Activation Server
• Check if the installed software in the
target device is a trial license.
Error from the Activation Server

Try to install again after deactivation with
ERR-014 • License re-issue is executed more RIM or forced deactivation by an operator
than 100 times. This is an of the Operation UI Server.
acceptable operation.
ERR-015 Error from the Activation Server Check the expiration date of the license.
134
A trial license cannot be installed twice.

Check the entered product key with RIM.
ERR-016 Error from the Activation Server
Buy a new product key for an updated
license.
Check the compatibility between software

ERR-018 Error from the Component Server to be installed and the software installed in
the target device.
ERR-020 Error from the Component Server No problem
Error from the Component Server • Selected software or Java VM to be

updated may not be uploaded to the
ERR-021 Component Server.
• Check if the selected country code in
RIM is correct.
Error from the Component Server Check the software installed in the target
device. Install necessary software if
ERR-022 supported combinations of SDK
applications are not installed in the target
device.
Error from the Component Server Check the software to be installed in the 8
target device. The special modified
ERR-024
software may already be installed in the
target device.

Check the product key, and then re-enter
ERR-026 • Entered product key is not issued the product key with RIM.
by the Activation Server.
Error from the Activation Server Check the entered product key status by
ERR-027 • Entered product key is invalided referring to the Operation UI Server.
by the Activation Server. Use another product key.
ERR-028 Error from the Activation Server Ask your supervisor.
135
8. Troubleshooting
Error from the Activation Server • Use the product key which was used
in the previous operation, and then try
ERR-029 to operate again.
• To update a trial license, buy a new
product key for an updated license.
Error from the Activation Server Check the machine ID (serial number) of
ERR-030
the target device.
• Check the compatibility between

software to be installed and the
software installed in the target device.
• Ask your supervisor to correct the
Supported combination error of SDK Embedded Software Combination
ERR-033
applications Table and upload it to the Operation
UI Server if the compatibility among
SDK software items is approved.
• Check if the selected country code in
RIM is correct.
Update to the correct system firmware

System firmware error for supported
ERR-034 version in the target device for supported
8 combination of SDK applications
combinations of SDK applications.
The SDK software to be installed does not

ERR-035 Target device error
support the target device.

Try to operate again.
Server
ERR-036 If the same error occurs, ask your
• The dada transmitted by RIM is
supervisor.
wrong.
Server internal process error from the Wait until the operation of the Activation or
ERR-037
Activation or Component Server Component Server is recovered.
The character number of the product key is

ERR-038 Error from the Activation Server not correct. Enter a correct product key
with RIM.
136
Error from the Activation Server or • Use the product key which was used
error in RIM in the previous operation, and then try
• Other product key has been to update license again.
ERR-039
registered for the target device on • Check the Operation UI Server to
the Activation Server. Previous confirm the product key which has
license update operation may fail. been used for the target device.
ERR-041 Server internal process error from the

Check the Activation Server condition.
ERR-042 Activation Server
Wait until the operation of the Activation

Server has recovered.
• Use the product key which has been

used in the previous operation, and
Error between getting a license and then try to update the license again.
RTY-005
installing on a device • Check the Operation UI Server to
confirm the product key which has
been used for the target device.
Server internal process error from the

Check the Activation Server condition.
Activation Server
Error from the Activation Server Try to operate again.

8
RTY-011 • The dada transmitted by RIM is If the same error occurs, ask your
wrong. supervisor.
Server internal process error from the Wait until the operation of the Activation
RTY-015
Activation Server Server is recovered.
SRV-006 • Error at getting product key

information Check the Activation or Component Server
SRV-011 condition. This is an internal error during
• Error at downloading updated server processing.
SRV-013 software
Error at Product key entry

Check the entered product key status by
SRV-021 • Entered product key is invalided referring to the Operation UI Server.
The character number of the product key is

SRV-022 Error at product key entry not correct. Enter a correct product key
with RIM.
137
8. Troubleshooting
Error at product key entry Try to operate again.

SRV-023 • The dada transmitted by RIM is If the same error occurs, ask your
wrong. supervisor.
Server internal process error of the

SRV-024 Error at product key entry Activation Server. Wait until the operation
of the Activation Server is recovered.
Error at product key entry

Check the product key, and then re-enter
SRV-025 • Entered product key is not issued the product key with RIM.
• Check the entered product key status

Error at product key entry
by referring to the Operation UI
SRV-026 • Entered product key is invalided Server.
• Use another product key.
Detailed Device Error Number List
Error Number Descriptions Solutions
8 Error at Installation
• If the software to be operated is
installed in the target device, uninstall
it from the WIM or operation panel of
the target device.
Target device can not accept SDK
• Check if the installed SD card in the
C05 application and SDK/Java platform
target device is correct or the installed
package.
SD card is not write-protected.
Error at Offline Installation
• Check if the Java VM in the target
device is the version supported by
eDC-i1.2.
• License file is expired.

Check if the clock timer in the target device
C13 • Clock timer in the target device is is correct.
not correct.
138
Error Number Descriptions Solutions
• Reboot the target device, and then try

to operate again.
C16 Writing some registries to the target • If the software to be operated is
C17 device fails. installed in the target device, uninstall
the target device.
• Reboot the target device, and then try

to operate again.
• If the software to be operated is
installed in the target device, uninstall
C19 Shortage of free space in SD card
the target device.
• Make free space in SD card
manually.
• Wait until the other operation of the

Target device does not accept a target device is completed.
C27 request from RIM because other
operation is still processing. • Check that the SP or UP mode is not
activated in the target device.
• Configure the settings of Heap/Stack

size in the target machine.
8
• Enter correct values in the Heap/
Stack size setting if something other
C35 Heap/Stack size is not correct. than the correct value is entered.
• Enter correct values in the Heap/
Stack size setting if the entered values
are out of the setting range for the
target device.
139
MEMO
140 EN
Operating Instructions
Installation Guide
Guides for This Solution
The following guides are available for GlobalScan NX:
GlobalScan NX Installation Guide (this guide, HTML/PDF)
This guide is intended for the Administrator and explains how to run the install/uninstall, activation
and modification programs available for the Serverless Edition and Server Edition of GlobalScan
NX. Server certificate installation procedures are also covered.
GlobalScan NX Installation Quick Reference Guide (PDF)
This reference is intended for the Administrator. It contains a summary of procedures outlined in the
GlobalScan NX Installation Guide.
GlobalScan NX Administrator's Guide (HTML/PDF)
This guide is intended for the Administrator. It explains how to utilize GlobalScan NX AdminTool to
configure and manage settings and operations, for example, creation of Profiles, Groups/Projects,
and Flows, as well as the selection of Services/Filters.
GlobalScan NX Administrator's Quick Reference Guide (PDF)
This reference is intended for Administrators. It contains a summary of procedures outlined in the
GlobalScan NX Administrator's Guide.
GlobalScan NX User's Guide (HTML/PDF)
This guide is intended for the end user. It explains how to perform walk-up scan operations from the
MFP display panel, for example, Send to Email, Send to Folder, and Send to FTP.
GlobalScan NX User's Quick Reference Guide (PDF)
This reference is intended for the end user. It contains a summary of how to perform walk-up scan
operations from the GlobalScan NX-enabled MFP.
• Acrobat Reader or Adobe Reader is required to view the PDF documentation.

• You can view the HTML documentation using a Web browser. We recommend Microsoft Internet
Explorer 4.01 SP2 or a later version.
• A simplified version of the HTML documentation is available for earlier or non-recommended
browsers.
• If JavaScript is disabled or unavailable in your browser, you will not be able to search or use
certain buttons in the HTML documentation.
• If you are using an earlier or non-recommended browser and the simplified version of the
documentation does not appear automatically, replace \int\index_book.htm with \unv
\index_book.htm in your browser's address bar.
1
TABLE OF CONTENTS
Guides for This Solution.....................................................................................................................................1
Important.............................................................................................................................................................4
Trademarks..........................................................................................................................................................5
1. INTRODUCTION
How to Read This Guide....................................................................................................................................7
Symbols...........................................................................................................................................................7
Abbreviations..................................................................................................................................................8
2. ABOUT GLOBALSCAN NX
GlobalScan NX Feature Summary....................................................................................................................9
GlobalScan NX Editions..................................................................................................................................11
Serverless Edition.........................................................................................................................................11
Server Edition...............................................................................................................................................12
Requirements and Specifications....................................................................................................................13
Server Edition...............................................................................................................................................13
Serverless Edition.........................................................................................................................................16
Available Authentication Methods.............................................................................................................18
Available Delivery Methods and Required Environments........................................................................18
3. SOFTWARE INSTALLATION
Preparing to Install GlobalScan NX Software...............................................................................................21
Installing GlobalScan NX Software...............................................................................................................22
4. SOFTWARE INSTALLATION MODIFICATION
Preparing to Modify GlobalScan NX Software............................................................................................31
Modifying GlobalScan NX Software.............................................................................................................32
Synchronizing the System................................................................................................................................39
5. SOFTWARE ACTIVATION
Activating GlobalScan NX Software..............................................................................................................41
6. SOFTWARE UNINSTALL
Uninstalling GlobalScan NX Software...........................................................................................................45
7. APPENDIX
Activity Directory Authentication..........................................................................................47
2
GlobalScan NX PC/Server - Date & Time Setting...................................................................................49
GlobalScan NX PC/Server - DNS Server IP Address Setting.................................................................50
MFP - Date & Time Setting..........................................................................................................................51
MFP - DNS Server IP Address Setting........................................................................................................51
Managing the Server Certificate.....................................................................................................................53
Obtaining and Installing a Server Certificate............................................................................................54
IIS - SSL On/Off..........................................................................................................................................61
Managing the Site Certificate.........................................................................................................................64
Managing the Private Keys.........................................................................................................................66
GlobalScan NX Software Upgrade Procedures...........................................................................................67
Step 1 : Execute Backup in Serverless Edition...........................................................................................67
Step 2 : Uninstall Serverless Edition...........................................................................................................67
Step 3 : Install Server Edition Software......................................................................................................67
Step 4 : Execute Upload/Restore/Synchronize in Server Edition..........................................................67
Glossary of Terms.............................................................................................................................................69
INDEX.............................................................................................................................................................71
3
Important
• To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for
any damages whatsoever arising out of failures of this product, losses of documents or data, or the
use of this product and operation manuals provided with it.
• Make sure that you always copy or have backups of important documents or data. Documents or
data might be erased due to your operational errors or malfunctions of the machine. Also, you are
responsible for taking protective measures against computer viruses, worms, and other harmful
software.
• In no event will the manufacturer be responsible for any documents created by you using this
product or any results from the data executed by you.
• Some illustrations or explanations in this guide may differ from your product due to improvement or
change in the product.
• Contents of this document are subject to change without notice.
• No part of this document may be duplicated, replicated, reproduced in any form, modified or
quoted without prior consent of the supplier.
4
Trademarks
Adobe, Acrobat, Acrobat Reader, Flash, Macromedia, and Reader are either registered trademarks or
trademarks of Adobe Systems Incorporated in the United States and/or other countries.
Microsoft, Windows, Windows Server, and Windows Vista are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other countries.
VMware and VMware ESX Server are registered trademarks or trademarks of VMware Inc.
Firefox is a registered trademark of the Mozilla Foundation.
Linux is a registered trademark of Linus Torvalds.
Novell, NetWare, NDS and NDPS are registered trademarks of Novell, Inc.
Sendmail is a trademark or registered trademark of Sendmail, Inc.
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
Microsoft product screen shots reprinted with permission from Microsoft Corporation.
The proper names of the Windows operating systems are as follows:

• The product names of Windows XP are as follows:
Microsoft® Windows® XP Professional
• The product names of Windows Vista are as follows:
Microsoft® Windows Vista® Ultimate
Microsoft® Windows Vista® Enterprise
Microsoft® Windows Vista® Business
• The product names of Windows 7 are as follows:
Microsoft® Windows® 7 Professional
Microsoft® Windows® 7 Ultimate
Microsoft® Windows® 7 Enterprise
• The product names of Windows Server 2003 are as follows:
Microsoft® Windows Server® 2003 Standard Edition
Microsoft® Windows Server® 2003 Enterprise Edition
• The product names of Windows Server 2003 R2 are as follows:
Microsoft® Windows Server® 2003 R2 Standard Edition
Microsoft® Windows Server® 2003 R2 Enterprise Edition
• The product names of Windows Server 2008 are as follows:
Microsoft® Windows Server® 2008 Standard Edition
Microsoft® Windows Server® 2008 Enterprise Edition
5
• The product names of Windows Server 2008 R2 are as follows:
Microsoft® Windows Server® 2008 R2 Foundation
Microsoft® Windows Server® 2008 R2 Standard
Microsoft® Windows Server® 2008 R2 Enterprise
Microsoft® Windows Server® 2008 R2 Datacenter
Microsoft® Windows Server® 2008 R2 for Itanium-based Systems
Microsoft® Windows® Web Server 2008 R2
Microsoft® Windows® HPC Server 2008 R2
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
6
1. INTRODUCTION
This guide is intended for the System Administrator and explains how to run the install/uninstall,
activation and modification programs available for the Serverless Edition and Server Edition of
GlobalScan NX. Server certificate installation procedures are also covered, should you wish to secure
communication between the Web browser and MFP. GlobalScan NX is a secure document capture and
distribution solution that enables users of a compatible multifunctional device (MFP) to perform a wide
range of network scanning functions. As a convenient electronic routing system, GlobalScan NX enables
users to seamlessly merge paper documents into an electronic workflow.
How to Read This Guide

In order to familiarize yourself with GlobalScan NX installation procedures, we recommend that you
read this guide in its entirety.
• Keep the GlobalScan NX Installation media in a safe place for future reference.
Symbols
The following symbols are used in the guide to help you to identify content quickly.
This symbol indicates points to pay attention to when using the application.
This symbol indicates supplementary information that you may find helpful, but not essential to
completing a task.
This symbol indicates where you can find further relevant information.
This symbol indicates numerical limits, functions that cannot be used together, or conditions in which a
particular function cannot be used.
[]
This symbol indicates the name of buttons and fields displayed on the computer screen or keys on the
MFP control panel.
7
1. INTRODUCTION
Abbreviations
The following abbreviations are used in this guide to shorten content.
Product/Name Abbreviation
GlobalScan NX GSNX or gsnx
Multifunctional Device MFP or device
8
GlobalScan NX bridges the gap between hardcopy and electronic workflows by enabling a network-
connected MFP to convert paper documents, such as contracts, invoices, and brochures, into easily
shared digital images. Once in electronic form, the file can be delivered to customers, clients, and
colleagues, either around the corner or around the globe. GlobalScan NX can process and deliver
documents scanned by the MFP and documents received by fax.
GlobalScan NX Feature Summary

The high-quality images can be distributed using a variety of Services, including Send to Email, Send to
Folder, Send to FTP, and Send to WebDAV, even indexed and linked to a back-end Document
Management System (DMS). In doing so, the device running the GlobalScan NX application leverages
your network to achieve important business goals, namely:
• Maximizing your investment in technology by integrating scan functionality on an accessible copier
platform, streamlining workflow and enhancing productivity.
• Improving overall business processes by creating an efficient digital workflow for the conversion of
paper-based documents into easily distributed electronic files.
• Facilitating secure, paperless communication. Recipients view, archive, or distribute electronic files,
reducing the volume of paper on the desktop, saving storage space, and reducing supply costs.
• Reducing turnaround time when responding to those who require time-sensitive documents.
• Eliminating the need for individual desktop scanners.
9
Fig: GlobalScan NX Workflow
BMA003S
10
GlobalScan NX Editions
GlobalScan NX Editions
Designed as a pluggable and scalable software solution, GlobalScan NX is available in Serverless and
Server Editions, allowing you to implement a document management solution that fits your
organization's system integration and budgetary requirements.
Serverless Edition
GlobalScan NX Serverless Edition enables control of connected MFPs without the need for a dedicated
server PC, thus there is no overhead associated with network server integration. All Services and related
processes necessary for document distribution are performed within the MFP(s).
Fig.: Serverless Edition System Structure
BMA002S
11
Server Edition
GlobalScan NX Server Edition supports the configuration and management of up to 750 MFPs (for the
Enterprise Server Edition) or 32 MFPs (for the Business Server Edition). The Server Edition offers the most
advanced feature-set for document capture and distribution, including additional Filters and file formats,
as well as value-added options that are not supported by the Serverless Edition.
The Server Edition requires a dedicated Server PC to maintain all the system settings and data necessary
for document indexing and distribution. All Services and related processes necessary for document
distribution are performed by the Server PC.
Fig.: Server Edition System Structure
BMA003S
12
Requirements and Specifications

The requirements and specifications listed below are guidelines for installation/operation of GlobalScan
NX. Note, however, that the specifications are subject to change, so we recommend that you contact
your sales representative for the most up-to-date information.
• See Readme file.
Server Edition
Computer for Installing GlobalScan NX Server Application and AdminTool
To install GlobalScan NX server application and AdminTool, the server computer must meet the
following system requirements:
• Do not install other products on the same computer in which GlobalScan NX server application
and AdminTool are installed.
Main unit
• PC/AT compatible
CPU
• Xeon 5000 or faster recommended
RAM
• 2.0 GB recommended
Hard Disk Space
• 1.0 MB recommended for software
• 2.0 GB recommended for data
Operating Systems
• Microsoft Windows Server 2003 Standard Edition (32bit / 64bit uses WOW64)
• Microsoft Windows Server 2003 Enterprise Edition (32bit / 64bit uses WOW64)
• Microsoft Windows Server 2003 R2 Standard Edition (32bit / 64bit uses WOW64)
• Microsoft Windows Server 2003 R2 Enterprise Edition (32bit / 64bit uses WOW64)
• Microsoft Windows Server 2008 Standard (32bit / 64bit uses WOW64)
• Microsoft Windows Server 2008 Enterprise (32bit / 64bit uses WOW64)
• Microsoft Windows Server 2008 R2 Standard
13
• Microsoft Windows Server 2008 R2 Enterprise
• DHCP is not supported. A static IP address must be set.

• The Server Edition requires a dedicated Server. Do not install on a domain controller. Running
other applications on GlobalScan NX server application and AdminTool may cause serious
problems, thus service performance is not guaranteed.
• Computer names can contain alphanumeric characters and hyphens only.
• The operating systems listed above do not support clustering.
• It is also possible to install GlobalScan NX server application and AdminTool on the

operating systems listed above that run on VMWare ESX Server 4.1 / 5.0.
• The GlobalScan NX application and Admin Tool can also be installed on the above
operating systems running under Windows Hyper-V 1.0, 2.0.
• See p.18 "Available Delivery Methods and Required Environments".

Web Server
The Built-in Web Server is automatically installed by selecting [Built-in Web Server (Default)]
during installation of GlobalScan NX server application and AdminTool.
In addition to the Built-in Web Server, the following versions of Microsoft Internet Information
Services are also supported.
• Microsoft Internet Information Services 6.0
• If you want to use Microsoft Internet Information Services(IIS), it is necessary to set up

Microsoft Internet Information Services on the PC before installing GlobalScan NX server
application and AdminTool.
Network Protocol
• TCP/IP
Communication Port
To use GlobalScan NX server application and AdminTool, the following ports must be available.
• Port for HTTP (Default at installation: 8080(TCP))
Required to set a port number when GlobalScan NX server application and AdminTool are
installed.
14
• Port for HTTPS (Default at installation: 8443(TCP))

Required to set a port number when GlobalScan NX server application and AdminTool are
installed.
• If there is a firewall between server and clients, set it to make the communication port
available.
Computer for Browsing AdminTool
To browse AdminTool, the computer must meet the following system requirements:
CPU
• Core 2 duo 2 GHz or faster recommended
Operating Systems
• Microsoft Windows XP Professional (32-bit version only)
• Microsoft Windows Vista Business (32-bit version only)
• Microsoft Windows Vista Enterprise (32-bit version only)
• Microsoft Windows Vista Ultimate (32-bit version only)
Web Browser
• Microsoft Internet Explorer 8 (except for 64 bit version)
• Microsoft Internet Explorer 9
• Firefox 9.0.1
• Adobe Flash Player 11.2.202.228 or later must be installed.
15
Serverless Edition
Computer for Installing AdminTool
To install AdminTool, the computer must meet the following system requirements:
Main unit
• PC/AT compatible
CPU
• Core 2 Duo 2 GHz or faster recommended
RAM
• 2.0 GB recommended
Hard Disk Space
• 1.0 MB recommended for software
• 2.0 GB recommended for data
Operating Systems
• Microsoft Windows XP Professional (32-bit version only)
• Microsoft Windows Vista Business (32-bit version only)
• Microsoft Windows Vista Enterprise (32-bit version only)
• Microsoft Windows Vista Ultimate (32-bit version only)
• Microsoft Windows 7 Professional (32-bit version only)
• Microsoft Windows 7 Enterprise (32-bit version only)
• Microsoft Windows 7 Ultimate (32-bit version only)
• Computer names can contain alphanumeric characters and hyphens only.
16
• The operating systems listed above do not support clustering.
• It is also possible to install AdminTool on the operating systems listed above that run on VMWare
ESX Server 4.1 / 5.0.
Web Server
The Built-in Web Server is automatically installed by selecting [Built-in Web Server (Default)]
during installation of AdminTool.
In addition to the Built-in Web Server, the following versions of Microsoft Internet Information
Services are also supported.
• If you want to use Microsoft Internet Information Services, it is necessary to set up Microsoft
Internet Information Services on the PC before installing AdminTool.
• IIS must be running on a PC running a server edition of Windows.
• If you have installed Admin Tool on one of the following operating systems, IIS cannot be
used.
• Windows XP Professional
• Windows Vista Business/Enterprise/Ultimate
• Windows 7 Professional/Enterprise/Ultimate
Network Protocol
• TCP/IP
Communication Port
To use AdminTool, the following ports must be available.
• Port for HTTP (Default at installation: 8080(TCP))
Required to set a port number when AdminTool is installed.
• Port for HTTPS (Default at installation: 8443(TCP))
Required to set a port number when AdminTool is installed.
• If there is a firewall between server and clients, set it to make the communication port
available.
17
Computer for Browsing AdminTool
To use AdminTool, the computer must meet the following system requirements:
Web Browser
• Microsoft Internet Explorer 8 (except for 64 bit version)
• Microsoft Internet Explorer 9
• Firefox 9.0.1
• Adobe Flash Player 11.2.202.228 or later must be installed.
Available Authentication Methods
Authentication methods available for GlobalScan NX and the environment required to use GlobalScan
NX are as follows:
Active Directory Authentication
• Active Directory (Microsoft Windows Server 2003/Microsoft Windows Server 2008)
LDAP Authentication
• Active Directory (Microsoft Windows Server 2003/Microsoft Windows Server 2008)
• Novell Directory Service
• OpenLDAP 2.0
• Lotus Domino 6.5/7.0/8.0/8.5
• For details about Authentication methods or Authentication Profiles, see GlobalScan NX

Administrator's Guide.
Available Delivery Methods and Required Environments
The table below lists the delivery types that are available and the environments they require.
Delivery Method Required Environment
Send to Email Mail server

• Microsoft Exchange Server 2003
18

• Postfix
• Lotus Domino 6.5
• Sendmail 8.13.7
• Gmail Server
• Desknet's V7.0 R2.0
LDAP Server (Address Book)
• Microsoft ActiveDirectory (Microsoft Windows Server
2003/Microsoft Windows Server 2008)
• Novell Directory Service
• OpenLDAP 2.0
Send to Folder Shared folders on a network computer

• Windows shared folder
• NetWare 6.x
Send to FTP FTP server

• Microsoft Internet Information Services 5.0 (on Microsoft
Windows Server Operating System)
Send to WebDAV A WebDAV server compliant with RFC2518.
19

For details about WebDAV servers that are supported by
GlobalScan NX, see the Readme file.
• For details about delivery methods, see GlobalScan NX Administrator's Guide.
20
This chapter explains how to install GlobalScan NX Server Edition or Serverless Edition software. After
installation is complete, you will be able to launch the GlobalScan NX AdminTool and begin
configuring and managing the connected MFP(s).
Preparing to Install GlobalScan NX Software

In addition to a "Built-in Web Server (default)", IIS is also supported. If you want to use IIS, it is
necessary to set up IIS on the PC before installing the GlobalScan NX software.
• After software installation, the Administrator must configure the necessary network settings and
Distribution Parameters to support scan functionality on the GlobalScan NX-enabled MFP(s).
• You must log on to the computer you will install the software on using an account that has
administrator privileges.
• MFPs’ Auto-Off Timer needs to be set to 5 minutes or longer as long as GlobalScan NX is installed.
This limitation is caused by the way applications are loaded on MFPs. If an MFP enters sleep mode
before an application and its associated software finish starting up, the MFP might not work
correctly.
21
Installing GlobalScan NX Software

1. Close all applications currently running on your computer.
2. Insert the GlobalScan NX Installation media into the computer.
The GlobalScan NX Start screen displays.
• Auto Run may not work with certain operating system settings. If this happens, launch
"RDLaunch.exe" in installation media.
3. Click the component(s), you wish to install, Serverless Edition [AdminTool] or Server
Edition [Application & AdminTool].
The language selection screen displays.
4. Select the language, and then click [OK].

The Welcome screen displays.
• The default language is determined by the Operating System. If the Operating System
language is not supported, English is used.
• Supported languages include English, German, French, Italian, Spanish, and Dutch.
22
• If GlobalScan NX software of the same edition has already been installed, an alert message
displays. Before proceeding, see p.31 "SOFTWARE INSTALLATION MODIFICATION".
• If any of the following conditions exist, an error message will display. Click [Cancel] to Exit the
installation.
• You attempt to install the Serverless Edition in a Server Edition environment.
• Current login user does not have administrative privileges.
• GlobalScan NX is currently running on the PC.
• Operating System is not supported. If the Operating System Check screen displays, the
Operating System you are attempting to install the GlobalScan NX software on is not
supported.
5. To proceed with the installation, click [Next].

To exit the installation program, click [Cancel].
6. Read the licensing agreement, select "I accept the terms ...", and then click [Next].
If you do not accept terms of the agreement, you cannot proceed.
23
7. Enter the Installation Folder and Data Path, and then click [Next].
The Installation Folder is where the GlobalScan NX software resides. The Data Path is where the
GlobalScan NX system setting data resides. To specify a different path, click the associated
[Browse] button, and select a new path.
• If the installation path is incorrect, an error message will appear. Click [OK], and then specify
a valid path. An invalid path error can occur under any of the following conditions:
• The specified folder is not empty.
• When you are performing an overwrite installation, the specified folder contains files
other than the activation file.
• The length of the specified path exceeds the maximum allowed length of a path.
• The amount of free space on the specified drive is not sufficient to perform the installation.
• The specified path contains an unusable string.
• If GlobalScan NX was previously installed, a message will inform you that the directory
already exists. Follow the on-screen instructions.
8. Specify the Starting Mode, and then click [Next].
The Starting Mode check box specifies the GlobalScan NX Server's Running/ Suspended status for
job processing. Select the check box and GlobalScan NX will start delivery service immediately
after the PC (running the GlobalScan NX application) is turned on. If necessary, the Starting mode
can be changed from the AdminTool after installation.
24
• The [Setup Type] screen shown above will only display during installation of GlobalScan NX
Server Edition. If you are installing GlobalScan NX Serverless Edition, this screen will not
appear.
9. To install a template Project, select the [Install the template] check box, and then click
[Next].
Installing a template Project allows you to use GlobalScan NX's basic delivery services
immediately after the installation.
• The option of installing the template is only available the first time you install GlobalScan NX;
it is not available when you perform an overwrite or modification installation. When you
perform an overwrite or modification installation, existing Project data is used.
• The StartPoint Path in the template Project is pre-configured with the following settings:
• [Path]: "GSNX"
• [User Name]: "User Name" (When [Proxy User] is selected as the authentication
method.)
For details about these settings, see the GlobalScan NX Administrator's Guide.
25
10. Select the Web Server to use.

If [Built-in Web Server (Default)] is selected during software installation, a Web Server is
automatically installed. In addition to the Built-in Web Server, IIS is also supported. If you want to
use IIS, it is necessary to set up IIS on the PC before installing the GlobalScan NX software.
• If you are installing GlobalScan NX on a server running Windows 2008, and you want to use
IIS 7.0 as the Web server, you must also have installed ISAPI extensions and ISAPI filters for
IIS. If these have not been installed, "Internet Information Service" will not appear as an option
during installation.
• If IIS is installed in advance, an additional "Internet Information Service" setting displays.

• If you are installing Serverless Edition on the following operating systems, the option button for
IIS does not appear.
• Windows XP Professional Service Pack 2/Service Pack 3
• Windows Vista Business/Enterprise/Ultimate Service Pack 1/no Service Pack
11. Click [Next].

12. Enter the Web Server Port Number(s) for HTTP and/or HTTPS communication, and then
click [Next].
The default HTTP port number is 8080. The default HTTPS port number is 8443.
26
• In order to enable HTTPS communication (SSL), it is necessary to establish Certificate settings.

By using HTTPS communication, you can secure communication. For details, see Appendix p.
53 "Managing the Server Certificate" and p.64 "Managing the Site Certificate".
• If the specified port number(s) is not in the range of 1024 to 65535, or is already in use, an
error message displays. Click [OK], and then enter the correct port number.
13. Specify a Virtual Directory to access the GlobalScan NX AdminTool.
The Virtual Directory name specified here will be created on the Web Server. The default directory
name is "gsnx". If you specify another name, the base URL for the AdminTool is as follows:
http(s)://IPAddress:PortNo/Directory Name/
• The maximum length of the Virtual Directory Name is 15 alphanumeric characters.
14. Click [Next].

15. It is recommended that you set a built-in user password. Enter the password. Re-enter the
password to confirm, and then click [Next].
This case-sensitive password will be needed to log in to the GlobalScan NX AdminTool. Enter
alphanumeric characters only.
• For security, the password is masked by asterisks, for example, "*****".
27
• The password can be changed via the AdminTool.

• If the confirmation password does not match the password setting, an error message displays.
Click [OK] and enter the correct password.
• See GlobalScan NX Administrator's Guide, "Set Built-in Administrator's Password".
• The maximum length of a password is 128 characters.

16. Verify that the settings are correct. If changes are required, click [Back]. Click [Next] to
start copying the files.
The software installation starts.
Fig.: File Copy Start Screen
The Installation Progress screen displays.
• To halt the installation process, click [Interrupt]. The File Copy Start screen displays. Click
[Next] to resume the installation.
• To cancel the installation, click [Cancel]. Click [Yes] to exit the installation program. Click [No]
to resume installation.
28
17. Click [Finish].
The installation of GlobalScan NX software is complete.
• If you must restart the computer, a restart confirmation message will appear. Click [OK] to
proceed with the restart.
• If you want to use the failover or load balancing functions, it is necessary to install the GlobalScan
NX software on additional PCs. For details about the failover and load balancing functions, see
• Several optional plug-ins are included in the Options folder on the GlobalScan NX installation
media. To install the plus-ins, run [GSLaunch] from the GlobalScan NX installation media, and then
follow the instructions that appear.
29
30
MODIFICATION
This chapter explains how to modify installed GlobalScan NX software settings, specifically the web
server, port number, and virtual directory. The procedures are the only way to change these settings.
Preparing to Modify GlobalScan NX Software

There are no special procedures required to modify your installation of GlobalScan NX. You will
essentially follow the same steps as a new installation. During re-installation, the new settings overwrite
previously specified settings.
If you need to reconfigure any of the following, you must modify your installation of GlobalScan NX:
• Web Server
• Port Number
• Virtual Directory
• After modifying the installation, the Administrator must perform a synchronization of the PC/Server
with the MFP(s).
• You must log on to the computer you will perform the installation on using an account that has
• An Installation Modification is not necessary to change the Built-in Password or the Auto On/Off
for delivery service setting.
• See p.39 "Synchronizing the System".

• See p.32 "Modifying GlobalScan NX Software".
31
Modifying GlobalScan NX Software

1. Uninstall the current GlobalScan NX installation.
• If you are reconfiguring the port number, virtual directory, or web server, make sure that the
[Delete data path] check box is cleared on the Uninstall screen (step 5 in the uninstallation
procedure). Doing this will allow the current settings to be carried over when you re-install
GlobalScan NX.
• Keep a record of the path to the settings folder. You will need this path in step 8.
• See p.45 "SOFTWARE UNINSTALL"

3. Insert the GlobalScan NX Installation media into the computer.
The GlobalScan NX Start screen displays.
• Auto Run may not work with certain operating system settings. If this happens, launch
"RDLaunch.exe" in installation media.
4. Click the version of GlobalScan NX to modify, Serverless Edition [AdminTool] or Server
Edition [Application & AdminTool].
The Language Selection screen displays.
32
5. Select the language, and then click [OK].
• The default language is determined by the Operating System. Supported languages include
English, German, French, Italian, Spanish, and Dutch.
The Welcome screen displays.
6. To proceed with the installation, click [Next].
To exit the installation program, click [Cancel].
7. Read the licensing agreement, select "I accept the terms...", and then click [Next].
If you do not accept terms of the agreement, you cannot proceed.
The path selection screen displays.
33
8. In [Data Path:], enter the same path to data folder that you used in the previous
installation, and then click [Next].
• A warning message will appear, indicating that the data path already exists. Click [OK] to
continue.
• In [Installation Folder:], if you select a different installation path from your previous installation,
you will need to perform activation again.
• An error message will appear if the folder specified in [Installation Folder:] contains files other
than those necessary for the modification installation.
9. Specify the Starting mode, and then click [Next].
The Starting Mode check box specifies the GlobalScan NX Server's Running/ Suspended status for
job processing. Select the check box and GlobalScan NX will start delivery service immediately
after the PC (running the GlobalScan NX application) is turned on. If necessary, the Starting mode
can be changed from the AdminTool after installation.
• The [Setup Type] screen shown above only displays during re-installation of GlobalScan NX
Server Edition. If you are re-installing GlobalScan NX Serverless Edition, this screen will not
appear.
34
10. Select the Web Server to use.

If [Built-in Web Server (Default)] is selected during software installation, a Web Server is
automatically installed. In addition to the Built-in Web Server, IIS is also supported. If you want to
use IIS, it is necessary to set up IIS on the PC before installing the GlobalScan NX software.
11. Click [Next].

12. Enter the Web Server Port Number(s) for HTTP and/or HTTPS communication, and then
click [Next].
The default HTTP port number is 8080. The default HTTPS port number is 8443.
• In order to enable HTTPS communication (SSL), it is necessary to establish Certificate settings.

By using HTTPS communication, you can secure communication. For details, see Appendix p.
53 "Managing the Server Certificate", and p.64 "Managing the Site Certificate".
• If the specified port number(s) is not in the range of 1024 to 65535, or is already in use, an
error message displays. Click [OK], and then enter the correct port number.
13. Specify a Virtual Directory to access the GlobalScan NX AdminTool.
The Virtual Directory name specified here will be created on the Web Server. For example, if you
specify "gsnx", the base URL for the AdminTool is as follows:
http(s)://IPAddress:PortNo/gsnx/
35
• The maximum length of the Virtual Directory Name is 15 alphanumeric characters.
14. Click [Next].

15. Enter the built-in user password setting. Re-enter the password to confirm, and then click
[Next].
This case-sensitive password will be needed to log in to the GlobalScan NX AdminTool. Enter
alphanumeric characters only.
• For security, the password is masked by asterisks, for example, "*****".

• The password can be changed via the AdminTool.
• If the confirmation password does not match the password setting, an error message displays.
Click [OK] and enter the correct password.
• The maximum length of a password is 128 characters.

16. Verify that the settings are correct. If changes are required, click [Back]. Click [Next] to
start copying the files.
The software installation starts.
36
Fig.: File Copy Start Screen
The Installation Progress screen displays.
• To halt the installation process, click [Interrupt]. The File Copy Start screen displays. Click
[Next] to resume the installation.
• To cancel the installation, click [Cancel]. Click [Yes] to exit the installation program. Click [No]
to resume the installation process.
17. Click [Finish].
The modification of GlobalScan NX software is complete.
37
• If you must restart the computer, a restart confirmation message will appear. Click [OK] to
proceed with the restart.
• If you were using SSL, you need to configure SSL again. If you run SSL Certificate Setting Tool, SSL
will be selected, but you still need to perform the SSL settings again. However, you do not need to
reimport certificates. For details, see p.61 "IIS - SSL On/Off".
• If you are using the failover or load balancing functions, you must modify the installation on each
server. Make sure that you select the same options when modifying the installation. If you select
different options, the failover/load balancing functions will not work. For details about the failover
and load balancing functions, see GlobalScan NX Administrator's Guide.
38
Synchronizing the System
Synchronizing the System
• In order to use GlobalScan NX, it is necessary to install the GlobalScan NX application on the
MFP. An authorized service provider installs and activates application.
There are four conditions when the Administrator must synchronize the GlobalScan PC/Server and
connected MFP(s):
• Software Installation Modification
After performing an Installation Modification, whereby you reinstall the GlobalScan NX software.
This is necessary if you must change the Web Server, Port Number, and/or Virtual Directory. In
addition, this is the only way to change the Built-in Password or Auto On/Off for delivery service
settings.
• System Recovery
• See GlobalScan NX Administrator's Guide, "Performing a Recovery (Server Edition only)".

• IP Address Change
If the IP Address of the GlobalScan NX PC/Server has changed, you must synchronize the system.
• SSL Setting Change
• See p.53 "Managing the Server Certificate".

• See p.64 "Managing the Site Certificate".
To perform synchronization, proceed as follows:
1. Log in to the GlobalScan NX AdminTool.
• See "GlobalScan NX Administrator's Guide".
39
2. On the [Home] page, click the [Device] shortcut.
Fig.: AdminTool Home Page
The Device List displays.
Fig: AdminTool Device List
3. To select all MFPs in the list, click the check box located in the first row/column.
4. Click [Synchronize].
• Synchronization occurs sequentially, device by device, thus if an error should occur attempting to
synchronize a particular machine, an error screen will display. To continue synchronization on the
next device, click [OK] or [Cancel] to exit.
• To determine the status of synchronization, check the System Log.
• See GlobalScan NX Administrator's Guide, "MANAGING LOGS".
40
Before you can use GlobalScan NX Server Edition and certain plug-ins, you must first obtain a License
Code and then activate the GlobalScan NX software. The License Code is required for new installations
only.
To complete the activation process, you must have the Product Key that is printed on the purchased
product certificate. Without the certificate, online product registration cannot be performed.
Activating GlobalScan NX Software

If this is the first time you are registering GlobalScan NX, you must activate the software. Certain
GlobalScan NX features and plug-ins also require activation. If you have purchased a Product Key for
additional features and plug-ins, use this procedure to activate them.
1. On the desktop, double-click the GlobalScan NX Activation Tool icon.
Fig.: GlobalScan NX Activation Tool Icon
The Activation List screen displays.

In this list box, the product name that has been already activated is displayed. If this is the first time
activation after you purchased it, nothing appears in the list box.
Fig.: Activation List
The GlobalScan NX Locking Code and Activation Method screen displays. Please write down the
Locking Code and keep in a safe place.
41
Fig.: GlobalScan NX Locking Code/Activation Method Screen
2. With [Internet] selected as the Activation Method, click [Next].
• If the computer cannot connect to the Internet, access the following URL using a different
computer, and then acquire the License Code. Then set the Activation Method to [Enter license
code], and register the License Code you receive.
• https://www.onlineactivation.net
3. The privacy statement screen appears.
4. From the drop-down list, select the language you want to use for the activation.
5. Click [Help] to download the activation guide.
6. Follow the procedures in the activation guide to register user information and receive a
License Code.
7. Copy and paste the License Code into the Activation Tool running on the PC.
Fig.: License Code
8. Click [Next]. GlobalScan NX Activation is complete.
Fig.: Activation Complete
9. Click [Finish].
10. Reboot the GlobalScan NX server.
42
Activating GlobalScan NX Software
11. Log in to AdminTool, and then synchronize the GlobalScan NX server and registered
MFPs. For details, see p.39 "Synchronizing the System".
12. Restart the registered MFPs.
• If you want to use the failover or load balancing functions, you must activate the GlobalScan NX
software for each server. For details about the failover and load balancing functions, see
• There is a 45-day trial period for GlobalScan NX and its options after installation. If you intend to
continue using this software, perform activate it during the trial period.
43
44
This chapter explains how to remove GlobalScan NX software from a PC running the Serverless Edition
or Server Edition.
Uninstalling GlobalScan NX Software
• You must log on to the computer you will perform the uninstallation on using an account that has
• Before you uninstall an optional plug-in, make sure that the plug-in has been removed from all
delivery flows. The plug-in must be deleted from every flow before you uninstall it.
• If you are reconfiguring the port number, virtual directory, or web server, make sure the [Delete
data path] check box is cleared on the Uninstall screen (step 5). Doing this will allow the current
settings to be carried over when you re-install GlobalScan NX.
• If you are reconfiguring system settings other than those mentioned above, make sure the [Delete
data path] check box is selected on the Uninstall screen (step 5).

2. From the desktop, click [Start] > [Control Panel] > [Add/Remove Programs].
3. Select one of the following:
• GlobalScan NX Serverless
• GlobalScan NX Server
4. Click [Change/Remove].
5. Use the [Delete data path] check box to select maintaining the GlobalScan NX system
setting data or deleting it. And then click [Uninstall].
When the checkbox is selected, all relevant files, including shortcuts, except data related to
activation will be uninstalled.
• If you clear the [Delete data path] check box, you can reuse your settings data if you install
GlobalScan NX again.
45
• When the message prompting you to confirm the uninstallation appears, click [Yes] to
continue or [No] to cancel the uninstallation.
6. Click [Finish].
The GlobalScan NX software has been removed.
• If you are using the failover or load balancing function, you must uninstall the GlobalScan NX
software from each server. For details about the failover and load balancing functions, see
46
7. APPENDIX

In order to support Active Directory Authentication, there are required PC/Server and MFP settings,
specifically, the date/time setting of all the systems, i.e., the Active Directory Server, GlobalScan NX
PC/Server and target MFP(s), must be the same. If not, Authentication will fail.
In addition, the DNS Server IP address setting of the GlobalScan NX PC/Server and MFP(s) must be the
same.
• If you want to use the failover or load balancing functions, the two following settings must be the
same for both the Primary Delivery Server and the Secondary Delivery Server/Load Balance
Servers:
• DNS Server IP address
• Date/time setting
• For details about the failover and load balancing functions, see GlobalScan NX Administrator's
Guide.
GlobalScan NX PC/Server - Date & Time Setting
1. From the desktop, right-click on the time setting (lower right of the taskbar).
2. Click [Adjust Date/Time].
3. Confirm or adjust [Date & Time] and [Time Zone].
47
8. APPENDIX
GlobalScan NX PC/Server - DNS Server IP Address Setting
1. From the desktop, for example, click [Start] > [Control Panel] > [Network Connections] >
[Local Area Connection].
2. Click [Properties].
3. Select [Internet Protocol (TCP/IP)] > [Properties].

4. Select [Use the following DNS server addresses].
5. In the [Preferred DNS server] field, enter the same DNS Server IP address set on the
MFP(s).
6. Click [OK].
48
MFP - Date & Time Setting
1. At the MFP control panel, press [User Tools/Counter] > [System Settings] > [Timer
Settings] tab.
2. Press [Set Date] and enter the date via the 10-keypad.
3. Press [OK].
4. Press [Set Time] and enter the time via the 10-keypad.
5. Press [OK], and then [Exit].
MFP - DNS Server IP Address Setting
1. At the MFP control panel, press [User Tools/Counter] > [System Settings] > [Interface
Settings] tab > [DNS Configuration].
49
8. APPENDIX
2. Press [Change] and enter the DNS Server IP address.
3. Press [OK], and then [Exit].
52
Managing the Server Certificate

In order to use HTTPS to secure communication between the PC/Server, with the GlobalScan NX
AdminTool, and a connected MFP, it is necessary to install a server certificate. HTTPS is a
communication protocol that includes SSL (Secure Sockets Layer) data encryption. When a Web
browser communicates with PC/Server installed with the AdminTool, a secure handshake authenticates
the session using a public and private key, provided by the certificate. The public key is used to encrypt
information and the private key is used to decipher it.
By obtaining and installing a certificate, from a trusted Certificate Authority (CA), it is possible to protect
GlobalScan NX data.
• When using SSL, it is not necessary to install certificates on registered MFPs, as the VM card
contains a self-certified web server.
• A maximum of two server certificates can be managed per PC.
• If IIS is specified as the Web server for GSNX, only the On/Off feature is provided. See p.61
"IIS - SSL On/Off".
• If you will be using the failover or load balancing functions and want to protect the data, you must
install server certificates on the servers that you will use for these functions.
• When SSL is used, the URL of the AdminTool must be specified as follows:
https://FQDN:PortNo/DirectoryName/
Use the same URL that was entered for the Common Name [CN] by the Administrator. For details,
see GlobalScan NX Administrator's Guide.
53
8. APPENDIX
Fig.: Server Certificate
BMA072S
• : Communication using Server Certificate

• : Communication using Site Certificate
Obtaining and Installing a Server Certificate
If the Built-in Web Server (Default) is selected during GlobalScan NX software installation, the Web
Server is automatically installed on the PC, along with a shortcut to the Server Certificate Setting Tool.
Use this tool to obtain and install a server certificate.
• The Server Certificate Setting Tool is not available to remote PCs, i.e., it can only start from the
Web browser on the PC running GlobalScan NX software.
1. Click [Start] > [All Programs] > [GlobalScan NX] > [GlobalScan NX SSL Setting Tool].
You can also double - click the [GlobalScan NX SSL Setting Tool] shortcut icon on the desktop.
The Server Certificate Management screen displays.
• Unlike the AdminTool, the Server Certification Setting Tool does not require login. Therefore,
the Server Certificate Management screen displays immediately after start up.
54
• The display language you chose during GlobalScan NX software installation is applied to the
Server Certification Setting Tool. Unlike the AdminTool, you cannot change the Tool's display
language.
A B C D
E
BMA021S
2. Review the table, and then continue with step 3. Please do not execute any functions until
step 3.
Table: Server Certificate Management Screen

Item Description
A [Create CSR] Creates the CSR.

When you click this button, the Create CSR screen shown below
displays; provide the necessary information.
B [Install Certificate] Installs the server certificate.
C [Delete] Deletes (uninstall) the server certificate.

Choose the certificate (line) you wish to delete, click this button,
and the certificate and the private key are deleted. Note that the
certificate that is currently in use cannot be deleted. See
[Certification], below.
D [Certificate Details] Displays the details of the certificate.

Choose the target certificate, and then click this button. A screen
that shows certificate details displays.
E [Certification] Select the certificate to use from the available certificates listed
Drop-down List in the drop-down.
Choose [Do not use] if a certificate is not used.
F Column Headings • Certificate No.

Certificate number, for example, key0, key1.
• Certificate Status
Certificate Status, for example, None, Requesting or
Installed.
55
8. APPENDIX
Item Description
• Issuer
CA that issued the certificate.
• Subject
Certificate target; same as CN in following table.
• Term of Validity
Certificate expiration date.
3. Create a CSR (Certificate Signing Request):
1. Select a line in which you wish to create/register a Certificate.
• When you are carrying out this operation on a line whose "Certificate Status" is not
"None", you create a CSR using the existing private key. For example, in a situation
where you want to extend the use of a certificate that has expired, select the appropriate
line and follow this procedure to create a CSR again.
2. Click [Create CSR].
The Create CSR screen displays.
• Required fields are indicated by an asterisk (*).

3. Specify the information outlined in the table.
Table: CSR Input Form

Supported Characters No. of
Item Description *1 Characters
Common Name The URL using FQDN. Alphanumeric 1 - 64

[CN] characters and the
following characters:
Space [ ]
56

Hyphen [-]
• You must use the Dot [.]
FQDN (Fully- Underscore [_]
qualified Domain
Name).
Organization Unit The name of the Alphanumeric 1 - 64

[OU] department or characters and the
organization unit making following characters:
the request. Space [ ]
Hyphen [-]
Dot [.]
Underscore [_]
Comma [,]
Plus [+]
Slash [/]
Parenthesis [ ( ], [ ) ]
Organization [O] The legal name of the Same as Department 1 - 64

organization under Name
which your organization
is registered
• Do not abbreviate.
City/Locality [L] The name of city in Same as Department 1 - 128

which the organization is Name
located
• Do not abbreviate.
State/Province [ST] The state or province Alphanumeric 1 - 128

name spelled out characters and the
completely following characters:
Space [ ]
• Do not abbreviate. Hyphen [-]
57
8. APPENDIX

Dot [.]
Comma [,]
Plus [+]
Slash [/]
Parenthesis [ ( ], [ ) ]
Country Code [C] The 2-character ISO Alphabets, for 2

format country code example,
• United States of
America: us
• Germany: de
• United Kingdom:
uk
Regarding other
countries, please
search for the word
"ccTLD" through the
Internet search
engine.
*1 Supported Characters lists the characters that are generally supported. However, as the
supported characters can vary between Certificate Authorities, you might want to check them
beforehand.
4. Click [OK].
The Create CSR screen closes.
The "Certificate Status" changes to "Requesting".
4. Submit the newly-created CSR to a Certificate Authority to obtain a certificate.
1. Select the line where you created the CSR.

2. Click [Certificate Details].
The Certificate Details screen displays.
58
3. Copy and paste the CSR content from the Certificate Details screen and submit it to a
Certificate Authority.
• The text from "-----BEGIN NEW CERTIFICATE REQUEST-----" to "-----END NEW

CERTIFICATE REQUEST-----" is the CSR content (information) the Certificate Authority
needs to create a certificate.
• Some Certificate Authorities require the CSR content via email, others require it via a
Web site. For details, see the instructions provided by the CA.
• The Certificate Authority may charge a fee to issue a certificate.
5. If you obtain a certificate from a Certificate Authority, install the certificate as follows:
1. Select the line where you wish to install the certificate.

If you wish to import intermediate CA certificates, proceed to Step 2. If not, go to Step 6.
• Be sure to choose the line where you created the CSR content. If you choose the other
one, operation will not be guaranteed, even if the installation is successful.
2. Click [Install Certificate].
The Install Certificate screen displays.
3. Select the [Intermediate CA Certificates] check box.
59
8. APPENDIX
4. Copy the content of the intermediate CA certificate to import, and paste it to the text
area in the screen.
• Some Certificate Authorities send the certificate via email, others display the certificate in
the Web browser. For details, see the instructions provided by the CA.
• See the sample certificate obtained from a Certificate Authority by email. The text
from"-----BEGIN CERTIFICATE-----" to"-----END CERTIFICATE -----" is the certificate
content (information) you must copy and paste to the text area.
5. Click [OK].
The Create CSR screen closes. The "Certificate Status" changes to "Installed".
6. Click [Install Certificate].
The Install Certificate screen displays.
7. Confirm that the [Intermediate CA Certificates] check box is not selected.
8. Copy the content of the certificate issued using the CSR, and paste it to the text area
in the screen.
• Some Certificate Authorities send the certificate via email, others display the certificate in
the Web browser. For details, see the instructions provided by the CA.
• See the sample certificate obtained from a Certificate Authority by email. The text
from"-----BEGIN CERTIFICATE-----" to"-----END CERTIFICATE -----" is the certificate
content (information) you must copy and paste to the text area.
60
9. Click [OK].
The Create CSR screen closes. The "Certificate Status" changes to "Installed".
6. Select the certificate you wish to use from the Certification drop-down list.
• You can select not to use a certificate. In that case, choose [Do not use].
7. When finished, close the Web browser.
• When you have changed the certificate, you are prompted to restart the PC/server. Please do
so.
IIS - SSL On/Off
If the IIS Web Server was specified during GlobalScan NX software installation, the screen below
displays when launching the Server Certificate Setting Tool. On this screen, SSL On/Off control is
supported.
In order to enable SSL communication, it is necessary to configure IIS as well as GlobalScan NX. The
configuration can be done through the IIS Management Tool (Internet Services Manager).
The following procedure gives a simple explanation of how to enable SSL using IIS.
1. Double-click the [GlobalScan NX SSL Setting Tool] shortcut on the desktop.
61
8. APPENDIX
2. Select the [Use SSL] check box.
Fig.: GlobalScan NX SSL Setting Tool for IIS
3. Restart the GlobalScan NX service.

4. In the IIS management tool, open the GlobalScan NX properties, select the Directory
Security tab, and then request a certificate.
Contact a certificate authority (CA) to have a certificate issued.
5. After you have obtained a certificate, register it in IIS.
6. Enter the port number to use for SSL connections.
The default HTTPS port number is 8443.
7. Download the intermediate CA certificates, and import them into GlobalScan NX via the
Site Certificate settings in AdminTool.
8. On the Device List screen in AdminTool, select all MFPs, and then click [Synchronize] to
update their SSL settings.
• The SSL setting in GlobalScan NX must first be configured before configuring the SSL setting in IIS.
• In case you first configured the SSL setting in IIS, access the following URL to set the SSL setting in
GlobalScan NX to On.
https://127.0.0.1:8443/gsnx/ssl_xx.html
Replace "xx" with your desired language code as specified below:
• English: en
• French: fr
• German: de
• Italian: it
• Dutch: nl
• Spanish: es
• After configuring the SSL setting in GlobalScan NX, you must reboot the PC to enable the new
setting.
62
• For instructions on IIS-related procedures, refer to the IIS manuals.
63
8. APPENDIX
Managing the Site Certificate

For Server and Serverless Editions, a Site Certificate is required in order to utilize SSL/TSL to encrypt
data communication, thus secure the path between the GlobalScan NX PC/server and destination
servers, for example, SMTP, LDAP or WebDAV servers.
For the LDAP server, the Site Certificate enables you to secure User Authentication and Address Book
search operations. Furthermore, when running the Serverless Edition, the Site Certificate secures the
connection between the MFP and the target destination, thus document data is protected from possible
interception.
Fig.: Site Certificate
BMA072S
• : Communication using Server Certificate

• : Communication using Site Certificate
• If you will be using the failover or load balancing functions, you must also import a Site Certificate
on the servers that you will use for these functions. Import the certificate before registering the
servers.
• If you would like to use Private Keys for secure Send to FTP Service, refer to the GlobalScan NX
Administrator's Guide, "Managing the Private Keys".
Supported Certificate file formats include the following:
• DER encoded binary X.509
• Base 64 encoded X.509
64
Managing the Site Certificate
• Cryptographic Message Syntax Standard - PKCS #7

To import a site certificate, proceed as follows:

2. From the Home Page, select the [System] shortcut.
3. Click [Certificate].
4. Click the [Site Certificate] accordion button to open the Site Certificate screen, if
necessary.
5. Click [Import].
6. Specify the path to the file, i.e., browse and select, for example, "sample.cer".
The Site Certificate has been successfully imported.
• To delete a Site Certificate, select (highlight) the Certificate, and then click [Delete]. Click [OK] to
confirm deletion.
65
8. APPENDIX
• Selection of multiple Certificates is supported as follows:

click multiple items while pressing the SHIFT key or CTRL key.
• Deletion of a Certificate is performed regardless of whether the Certificate is currently used or not.
Managing the Private Keys
When using SFTP, or Secure FTP(SSH Protocol), in the Send to FTP Service, it is necessary to import a
Private Key.
• See GlobalScan NX Administrator's Guide, "About Services/Filter Settings".

To import a Private Key, proceed as follows:

2. From the Home page, select the [System] shortcut.
3. Click [Certificate].
4. Click the [Private Key Management] accordion button on the bottom of screen to open the
Private Key Management screen.
5. Click [Import].
6. Specify the path to the file and open.
The Private Key has been successfully imported.
• To delete a Private Key, select (highlight) the Key, and then click [Delete]. Click [OK] to confirm
deletion.
• Selection of multiple Keys is supported as follows:
click multiple items while pressing the SHIFT key or CTRL key.
• Deletion of a Key is performed regardless of whether the Key is currently used or not.
66
GlobalScan NX Software Upgrade Procedures
GlobalScan NX Software Upgrade Procedures

This section covers the procedures necessary when upgrading GlobalScan NX Serverless Edition to
GlobalScan NX Server Edition. This process enables you to maintain existing system settings (Profiles/
Groups/Projects), as you migrate data from one platform to another.
Step 1 : Execute Backup in Serverless Edition
1. Login to the GlobalScan NX AdminTool.

2. Click [Maintenance Settings], and then [Maintenance], if necessary.
3. Perform the backup procedure.
4. Execute the download procedure.
• See GlobalScan NX Administrator's Guide, "Maintenance Settings".
• If you do not perform the download procedure, the backup data will be erased during the
uninstall procedure (Step 2).
Step 2 : Uninstall Serverless Edition
1. Uninstall the Serverless Edition software.
• See p.45 "SOFTWARE UNINSTALL".
Step 3 : Install Server Edition Software
1. Install the Server Edition software.
• See p.21 "SOFTWARE INSTALLATION".
Step 4 : Execute Upload/Restore/Synchronize in Server Edition
1. Login to the GlobalScan NX AdminTool.

2. Click [Maintenance Settings], and then [Maintenance], if necessary.
3. Perform the upload procedure.
67
8. APPENDIX
4. Perform the restore procedure.

5. Click [Home], and then [Device].
6. Click [Synchronize].
• See GlobalScan NX Administrator's Guide, "Maintenance Settings".

• See GlobalScan NX Administrator's Guide, "Synchronizing the Device".
68
Glossary of Terms
Glossary of Terms
AdminTool
The AdminTool is a software utility that enables the GlobalScan NX Administrator to establish all
network and MFP configuration and management settings. An easy to navigate, Web-based
application, the AdminTool enables creation of Profiles, Groups/Projects, and Flows, as well as
the selection of Services/Filters. Once configured, GlobalScan NX-enabled MFPs can join in
network-scanning operations.
Distribution Parameter
A parameter that is set to a Service/Filter and is used for document distribution. Distribution
Parameters can be set by means of the AdminTool and/or the MFP display panel. For example, it
is possible to pre-set only the "To" address(es) and the file format by using the AdminTool and
leave the "Cc" address(es) and the Subject unset so that users can specify them from the display
panel when they scan a document.
Failover
Failover is a function where job processing switches from the Primary Delivery Server (the main
processing server) to a Secondary Delivery Server if the Primary Delivery Server fails due to a
connection error or other cause.
Filter
A Filter represents a set of criteria that defines input/output, controlling how the document is
processed. Filters are added to Projects according to application needs and may require that
additional settings be configured via the AdminTool and/or the MFP display panel.
Flow
A Flow (or Workflow) represents a document distribution process for a Project. Each Project has a
Flow that holds the details of the Services/Filters used in the Project. The Flow for each Project is
configured by the Administrator via the AdminTool.
GlobalScan NX Server Edition
The Server Edition of GlobalScan NX supports the configuration and management of up to 750
(for the Enterprise Server Edition) or 32 (for the Business Server Edition) connected devices. The
Server Edition requires that the GlobalScan NX application and AdminTool software be installed
on a PC. The Server Edition offers the most advanced feature-set for document capture and
distribution, including image enhancements and plug-ins. The Server Edition requires a dedicated
Server PC to maintain all the system settings and data necessary for distribution. All Services and
related processes necessary for document distribution are performed by the Server PC.
GlobalScan NX Serverless Edition
GlobalScan NX Serverless Edition enables control of connected MFPs without the need for a
dedicated Server PC, thus there is no overhead associated with network server integration. All
Services and related processes necessary for document distribution are performed within the
MFP(s).
69
8. APPENDIX
Group
A Group allows the Administrator to group Projects registered with a Profile. Groups are added to
a Profile by creating a new Group or editing an existing Group, as needed. For example, Projects
of a Profile can be grouped based on their job type, names, etc. Groups are useful when a Profile
has multiple registered Projects. Groups are displayed as tabs on the MFP display panel.
Load Balancing
Load balancing is a method to increase job processing efficiency by distributing jobs to several
servers. Several jobs can then be processed simultaneously, increasing the rate at which jobs are
completed.
Metadata
Metadata can be added to each scanned document. The Administrator can design Metadata for a
Project by combining available input components, such as a text box and a drop-down list. Like
Distribution Parameters, the value of each input component can be set via the AdminTool and/or
MFP display panel. The values given through the Metadata are added as document information to
the scanned document. These values can be utilized as Distribution Parameters in Services/Filters.
Profile
A Profile is a set of parameters that is applied to the MFP. These parameters are configured by the
Administrator in order to control MFP operation.
Project
A Project refers to a document distribution task, or collection of Services that are available to users,
and is configured by the Administrator to address application needs of a specific user group.
Secondary Delivery Server
When you enable the failover function, the Secondary Delivery Server processes jobs in the event
that the main server is down. If the main server fails, for example it loses its network connection,
processing is automatically switched to the Secondary Delivery Server.
Send to Email
Sends scanned images as an email message from the MFP to one or more addresses.
Send to Folder
Sends scanned images from the MFP to the specified folder(s) on a network directory.
Send to FTP
Sends scanned images from the MFP to the specified folder(s) on an FTP server.
Send to WebDAV
Sends scanned images from the MFP to the specified folder(s) on a WebDAV (Web-based
Distributed Authoring and Versioning) server.
Services
A Service represents a distribution method used during document processing. For example, the
Send to Email Service.
70
INDEX
A H
About GlobalScan NX............................................9 How to Read This Guide.........................................7
Activating GlobalScan NX...................................41 HTTP Default Port Number.............................26, 35
Active Directory Authentication............................49 Server Edition.....................................................................14
GlobalScan NX PC/Server - Date & Time Setting.........49 Serverless Edition...............................................................17
GlobalScan NX PC/Server - DNS Server IP Address HTTPS.....................................................................53
Setting.................................................................................50
HTTPS Default Port Number...........................26, 35
MFP - Date & Time Setting................................................51 Server Edition.....................................................................15
MFP - DNS Server IP Address Setting.............................. 51 Serverless Edition...............................................................17
AdminTool..............................................................39
I
Authentication Methods........................................18
Active Directory Authentication........................................18 IIS - SSL On/Off....................................................61
LDAP Authentication..........................................................18 Installation Folder and Data Path.........................24
B Internet Information Services (IIS)....14, 17, 21, 26,
35
Built-in User Password........................................... 27 IP Address Change................................................39
Built-in Web Server...............14, 17, 21, 26, 35, 54
L
C
Language Support..........................................22, 33
Certificates................................................................1 LDAP Server (Address Book)................................19
Managing the Server Certificate......................................53
License Agreement..........................................23, 33
Managing the Site Certificate...........................................64
Load Balance Server Required Settings..............49
Obtaining and Installing a Server Certificate..................54
Load Balancing.........................................29, 38, 46
Communication Port........................................14, 17
CSR Input Form......................................................56 M
D Mail Server............................................................18
Delivery Methods and Required Environments...18 N
Send to Email.....................................................................18
Network Protocol............................................14, 17
Send to Folder....................................................................19
Send to FTP.........................................................................19
Network Shared Folders.......................................19
Send to WebDAV..............................................................19 O
Device List...............................................................40
Operating System Check......................................23
F Operating Systems...................................13, 15, 16
Failover......................................................29, 38, 46 P
Firewall............................................................15, 17
Plug-ins...................................................................29
FTP Server..............................................................19
Port Numbers.........................................................35
G Private Keys............................................................66
GlobalScan NX AdminTool...........................21, 39 Product names..........................................................5
GlobalScan NX Editions.......................................11 R
Server Edition.....................................................................12
Serverless Edition...............................................................11
Requirements and Specifications.........................13
Requirements and Specifications (Server Edition)...
Glossary of Terms..................................................69 ................................................................................13
Guides for This Solution..........................................1 Computer for Browsing AdminTool..................................15
71
Computer for Installing GlobalScan NX Server
Application and AdminTool..............................................13
Requirements and Specifications (Serverless
Edition)...................................................................16
Computer for Browsing AdminTool..................................18
Computer for Installing AdminTool...................................16
S
Secondary Delivery Server Required Settings....49
Setup Type.......................................................25, 34
Software Installation..............................................21
Installing GlobalScan NX Software.................................22
Preparing to Install GlobalScan NX Software................21
Software Installation Modification.......................39
Modifying GlobalScan NX Software..............................32
Preparing to Modify GlobalScan NX Software..............31
Software Uninstallation.........................................45
SSL setting (When Reinstalling)............................38
SSL Setting Change...............................................39
Starting Mode (Delivery Service)..................24, 34
Synchronization.....................................................31
Synchronizing the System.....................................39
System Recovery...................................................39
T
Trademarks...............................................................5
U
Uninstall..................................................................45
Upgrade.................................................................67
V
Virtual Directory..............................................27, 35
W
Web Browser..................................................15, 18
Web Server...............................................14, 17, 35
72 EN GB EN US D420-5501E
EN GB EN US D420-5501E © 2008-2012 Ricoh Co., Ltd.
GlobalScan NX v2
Installation Guide
APPENDIX

GlobalScan NX Server and Serverless
with Card Authentication Package
Single Sign‐on Quick Reference
Trademarks
Adobe, Acrobat, and Reader are registered trademarks or trademarks of Adobe Systems
Incorporated in the United States and/or other countries.
Microsoft, Windows, Excel, and Internet Explorer are registered trademarks or trademarks of
Microsoft Corporation in the United States and other countries.
Novell and eDirectory are registered trademarks or trademarks of Novell, Inc. in the United
States.

Other product names used herein are for identification purposes only and might be trademarks
of their respective companies. We disclaim any and all rights to those marks.

Manual Version 1.0

It is the reader's responsibility when discussing the information contained
within this document to maintain a level of confidentiality that is in the
best interest of Ricoh Corporation and its member companies.

NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN
ANYFASHION AND DISTRIBUTED WITHOUT THE PRIOR
PERMISSION OF RICOH AMERICAS CORPORATION.

All product names, domain names or product illustrations, including

desktop images, used in this document are trademarks, registered
trademarks or the property of their respective companies.

They are used throughout this book in an informational or editorial fashion
only and for the benefit of such companies. No such use, or the use of
any trade name, or web site is intended to convey endorsement or other
affiliation with Ricoh products.

© 2009 RICOH Corporation. All rights reserved.

Overview

“Single Sign‐on” (SSO) allows the user to authenticate to
a GlobalScan NX (GS NX) version 1.2 and above
environment, that incorporates the Card Authentication

Package (CAP) version 1.2 and above at the MFP using
only one authentication step.
SSO eliminates the necessity of first authenticating to
the MFP via Card Authentication Package and then
authenticating again via GlobalScan NX to the user’s
network.
For Single Sign‐on to function Card Authentication
Package and GlobalScan NX must be properly installed

and operational and both applications MUST be set to
the same authentication type.
Screen 1: SSO allows for one simple login.

Configure CAP Authentication

1. Using a PC with a network connection to the
MFP. Using your Window’s Internet Browser (i.e.
Internet Explorer 7) in the address field enter:
“http://<MFP’s IP Address:8080/cap.”

2. Enter the CAP login credentials to access the
CAP Configuration Tool (default: User Name:
admin, Password: password)

Screen 2: Enter the IP address:8080/cap and log‐in.

3. Select [Configuration].

Screen 3: Select the “Configuration” page.

Single Sign‐on GlobalScan NX and Card Authentication Package Reference 1

4. In the [Configuration] menu, click
[Authentication Settings].

Screen 4: Select the “Authentication Settings” page.

5. The [Authentication Settings] screen appears.

6. Select the authentication type from [Device User
Authentication], [Active Directory], [LDAP
Server] or [CAP Enterprise Server]. Remember
that the authentication type chosen here must
match the authentication type used with
GlobalScan NX.

Screen 5: Select the Authentication Type.
7. The items within each configuration settings
group that you can specify vary depending on
the selected authentication type.
The configuration settings include…

• Server Settings

• Proxy User Settings
• Attribute Name Settings
Refer to “Configuring the Authentication Settings”
section 4 in the Card Authentication Administrator’s
Guide for specific details.

8. Scroll down and complete ALL necessary
settings, then select [OK] and close the CAP
Configuration Tool.
Continue to the “Configure GlobalScan NX” Screen 5: Select the Authentication Type.
information provided on the next page. Note: you
can configure GlobalScan NX first and then CAP,
there is no specific order when setting up Single
Sign‐on. Remember, the authentication types must
be the same for both GS NX and CAP, or Single Sign‐
on will not function.


Configure GS NX Authentication
GlobalScan NX uses logon authentication to control
access to GlobalScan functions from the MFP.
GlobalScan supports Active Directory, LDAP(S), and
NT authentication. Authentication is enabled at the

profile level. If you plan to use authentication, you
should configure the default authentication profile
before you begin configuring profiles.
Refer to “Configuring an Authentication Profile” in
the GlobalScan NX Administrator’s Quick Reference
or Administrator’s Guide for specific details.

1. Using a PC with either the GlobalScan NX
AdminTool installed to, or one that has a

network connection to the PC with AdminTool,
and using your Window’s Internet Browser (i.e.
Internet Explorer 7) in the address field enter:
“http://<PC’s IP Address>:8080/gsnx.”

2. Enter the GSNX Admin Tool login credentials to
access Admin Tool (default: User Name: admin,

Password: created during Admin Tool
installation)

Screen 1: Access the GS NX Admin Tool and login.

3. On the Admin Tool home page, click [System].

You can also click on the “System” option on the
menu bar.

Screen2: Select System settings.

4. On the System Settings page, click on

[Authentication Profiles].

Screen 3: Select “Authentication Profiles.
5. Click [Add].

6. Select the Authentication Method and configure
the settings as listed on the page, then press Screen 4: Click on Add.
[OK].

Screen 5: Select the Authentication Method. This method MUST
match the Authentication Type used for the CAP configuration.


7. Select the created Profile from the Default
Authentication Profile dropdown, and click [Set
as default Authentication Profile].

Screen 6: Set the new Authentication Profile as the default.

8. Click [back] to exit the Authentication Profile
Settings, logout from the Admin Tool.

Remember, the authentication types must be the

same for both GS NX and CAP, or Single Sign‐on will
not function.

Screen 7: Select [Back] and then logout .

Using Single Sign‐on (SSO)

Once configured, the user can then authenticate

using their Prox card, or by entering their
credentials to both the MFP and GS NX via their
network simultaneously.

Screen 1: The user can now login to both Cap and GSNX

One popular application for single sign‐on is “Scan
to Home Folder.” The steps provided on the next
page illustrate how to configure GS NX for Scan to
Home Folder.


1. As demonstrated in the “Configuring GS NX
Authentication” access and log into the GS NX

Admin Tool.

Screen 1: The user can now login to both Cap and GSNX

2. As per the instructions provided in the GS
NX Administrator’s Guide, edit or create a
Profile that includes the desired Groups and
Projects.

3. Double‐click on the Project that will include
“Scan to Home Folder” as a part of its
delivery flow.

Screen 2: Open the Project to edit the delivery flow.

4. This will then open the Delivery Flow Editor

for the Project. Double‐click on the “Send to
folder” Service to edit its properties.

Screen 3: Open the Send to Folder Service properties.

5. From the Send to Folder Properties screen,
click on the “Send to Home Folder”
accordion button located at the bottom of
the screen.

Screen 4: Open the Send to Home Folder settings.


6. Select (a check mark is inserted) “Enable
Send to Home Folder.” Then click on [OK].

This setting can also be made at the System –

Services configuration screen. Always refer to the GS
NX Administrator’s Guide for details or procedure
changes.

Screen 5: Select “Enable Send to Home Folder.”

7. Click on [OK] again to save the settings.

Screen 6: Click OK to save the new settings.

8. Select [Device] from the menu bar and then
Synchronize the new Profile to the MFP.
When completed, logout of the GS NX
Admin Tool.
Send to Home Folder can only be used within an
Active Directory network environment.

Screen 7: Copy the Profile to the MFP – logout .



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For GSNX v2 Server and Serverless

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© 2012 RICOH Americas Corporation. All rights reserved.

Untrained and uncertified users utilizing

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Original Chapter / Page Changes

 Trademarks The following operating systems have been added.

 2. ABOUT The following items have been changed.

 The supported version of VMWare ESX Server has changed to 4.1/5.0.

 The supported version of VMWare ESX Server has changed to 4.1/5.0.

 2. ABOUT The following items have been changed.

 2. ABOUT NT The "NT Authentication" has been deleted.

 3. SOFTWARE Step. 3 The language selection screen has been changed.

3. SOFTWARE Final Note The second item should read as follows:

 4. SOFTWARE Step. 4 The language selection screen has been changed.

4. SOFTWARE After completing activation, perform the following three steps.

GlobalScan NX Install Guide Updates................................... …5

GlobalScan NX Table of Contents ......................................... ..11

GlobalScan NX “ReadMe” ...................................................... ..13

GlobalScan NX Install Server Quick Reference .................. ..29

GlobalScan NX Install Serverless Quick Reference ............ ..35

GlobalScan NX Remote Install Manager Guide .................... ..39

GlobalScan NX Installation Guide......................................... 181

Card Authentication & GSNX Quick

This document contains important additional information about GlobalScan NX.

-------- Updated Manuals --------

- System Requirements for GlobalScan NX Server Edition

- System Requirements for GlobalScan NX Serverless Edition

- System Requirements for GlobalScan NX AdminTool

-------- Supported Devices --------

- GlobalScan NX supports the following devices:

- GlobalScan NX supports the following WebDAV servers:

-------- Installation Restrictions --------

- Device Heap/Stack Size

Aficio MP 4002/5002/DSm940/DSm950, Aficio MP C3002/C3502/DSc930/DSc935, Aficio

- Do not install GlobalScan NX on a domain controller

- Name of the Program Files folder

From the operation panel:

From Web Image Monitor:

To change the built-in user's password, re-install the product in the

- Installing Optional Plug-ins

- GlobalScan NX Single sign-on when using MFP authentication

- MFP Authentication Method

- Login User names

- Character code support

- Data uploading in an IIS environment

- Limitation regarding replacement tables

* Uploading Profile/Project icons

- Received Fax Document Transfer Failure

- Using the AdminTool for Extended Periods

1. Open the VirusScan Console.

Example: C:\Program Files\GlobalScan\jre\bin\java.exe

- Scanning color/grayscale images in Serverless Mode

- AdminTool in an Windows Vista + IE7 environment

* Exporting a replacement table

- Avoid reusing a file name within one destination folder

- Project, Plug-in, Path and Page Limitations.

* One Profile can have a maximum of 500 Projects (Server Edition) / 30

- Using the Kerberos Option for Delivery to Client operating systems

- Passive Mode on FTP server when using a firewall

- Limitation on backup and restore