SEM I B.Com.

Business Communication I
Objective Questions
N.B. - Answers are provided in bold letters
Do as Directed:
1) Who initiates the communication process?
a) Receiver b) Sender c) Listener
2) What is encoding?
The process of converting ideas into codes like words, symbols or signs
3) Define communication.
Communication is an exchange of facts, ideas, opinions or emotions by two or
more persons.
4) The message is transferred from sender to receiver through channel.
5) The process of interpreting and understanding the message is called decoding
6) Feedback ensures the sender that the receiver has understood the message.
7) Communication through words and language is known as _____________
communication.
a) verbal b) non-verbal c) written
8) __________ Communication makes use of spoken words.
a) Verbal b) Non- Verbal c) Oral
9) ________________ adds meaning to oral communication.
a) Sign language b) Paralanguage c) Punctuations
10) Maintaining eye contact is not very essential in oral communication. ( True/False)
11) In telephonic conversation one is not able to get ___________
a) body language b) paralanguage c) both of these
12) Feedback is immediate in _______________ communication.
a) oral b) written c) verbal
13) The use of body language is known as ___________
a) kinesics b) Proxemics c) gestures
14) ______________ communication serves the legal proofs and documentation.
a) Oral b) Verbal c) Written
15) What is gesture?
The hand and head movements is called gesture
16) What is paralanguage?
Use of vocal characteristics is known as Paralanguage.
17) Pitch, Volume, speed, pauses, tone, intonation are the features of ____________
a) body language b) paralanguage c) space language
18) Proxemics is also called __________ language.
a) space b) time c) written
19) Arrange in order: Decoding, Encoding, Feedback, Sender , Receiver
Sender, Encoding, Receiver, Decoding, Feedback
20) Speaking too fast is fluency of language. (True/False)
21) Too frequent pauses spoil your speech.( True/False)
22) By putting stress on a word here or a word there in the same sentence meaning can
be changed. ( True/false)
23) Proxemics has nothing to do with distance between speaker and listener. (True/False)
24) Oral communication is more formal and authentic in nature. ( True/False)
25) Minutes is form of written communication. ( True/False)
26) Pick the odd one out.
a) Meeting b) Interview C) Report d) Telephonic conversation
27) The obstacles or disturbances in communication in called___________.
a) Barriers b) Medium c) Semantic Issues
28) Sudden loss of network while talking on phone is _____________ barrier.
a) Physical b) Semantic c) Personal
29) Defects in the devices used for transmitting communication are external barriers. (
True/ false)
30) Organizations which can afford sound proof rooms can overcome
________________ as barrier.
a) noise b) distance c) language
31) In factories the sound of machines creates semantic/ Physical barrier to
communication.
32) Modern communication devices like mobile phones and internet have reduced the
_____________ as barrier to communication. ( Distance/ Noise)
33) The responsibility for the success of communication always lies on the senior person.
( true/ false)
34) Barriers can be classified in to ________________, _______________ and
______________________. ( Physical, Semantic and Personal)
35) Status block, cultural differences and group identification are some of the
_________________ barriers.
 a) Physical b) Semantic c) Personal
36) Semantic Barriers are created by _______________
a) Difference in age between sender and receiver
b) Disturbance in the environment
c) Divergence in individual understanding of meaning of words
37) Personal barriers can be overcome only by one’s own effort. ( True/False)
38) External barriers can be overcome by individual effort. (True/False)
39) Semantic Barriers can be eliminated by acquiring an excellent command over the
language. ( True/false)
40) There would be no semantic barriers if all speak the same language. ( True/ False)
41) Differences in rules of social behaviour contributes largely to cross cultural barriers
to communication. ( True/ false)
42) Organizations have to make regular efforts to prevent _______________________.
a) Communication b) miscommunication c) communication barrier
43) It is the responsibility of the sender/receiver/ both the sender and the receiver of a
message to overcome barriers to communication.
44) One should avoid using technical jargon for successful communication. (True/false)
45) Communication channel is an organization is also known as ________________
a) Communication Network b) Communication group c) Communication bridge
46) Downward communication moves from __________________
a) Top to bottom b) bottom to top c) one corner to another
47) Horizontal communication moves among ________________
a) Persons of equal status b) persons of unequal status c) only among top level
48) Communication doesn’t move upward easily. ( true/false)
49) There is no loss of information in downward communication. ( true/false)
50) There are no barriers to horizontal communication. ( true/false)
51) Open door provides a channel for __________ communication.
a) upward b) downward c) Grapevine
52) Managers get effective feedback and knowledge about an organization through
______________ communication.
a) upward b) downward c) none of these
53) Periodical meetings, Suggestion boxes, informal gatherings, Notice.
( Pick the odd one out )
54) Horizontal communication is also called grapevine communication. ( correct the
statement)
Horizontal Communication is also known as lateral communication.
55) Upward communication has authoritative nature. ( True/False)
56) Reports suggestions, appeals are examples of _________________
a) upward b) downward c) both a and b
57) She always prepares for her exam on the last moment. Use an appropriate idiom.
a) hurriedly b) at the eleventh hour c) Cup of tea
58) He would manage to get the tickets by any means. Select an apt phrase.
a) With an open arm b) by hook or by crook c) by hitting the nail.
59) The teacher explained GST briefly. ( Replace the underlined word) (In a nut shell)
60) He begins the conversation means he _______________
a) breaks the ice b) beats about the bush c) starts from scratch
61) The bell is rung. ( State whether the statement is active or passive) (Passive)
62) The event has cancelled. ( correct the statement)
The event has been cancelled.
63) The programme is being conducted smoothly. ( Change the voice)
They are conducting the programme smoothly.
64) Discount is not given.( Change the voice)
We don’t give discount.
65) Close the door. ( Make it passive)
Let the door be closed.
66) He said, “Wow! What a pleasant weather it is.” ( Make it indirect)
He exclaimed with wonder that it was a pleasant weather.
67) She said to me, “Please help me.” ( Make it indirect)
She requested me to help her.
68) Give the full form of CV.
Curriculum Vitae
69) The word CV is derived from ____________
a) Greek b) Latin c) French
70) The word resume is taken from ___________
a) Greek b) Latin c) French
71) Resume means ___________
a) course of life b) summary c) none of these
72) The word CV means_______________
a) course of life b) summary c) none of these
73) The CV presents a full history of your academic credentials. ( True/False)
74) CV is a brief summary of your skills and experience over one/two pages. (
True/False)
75) Resume emphasises on academic details. (True/False)
76) One should use CV while applying for
a) Academic position b) Advance research c) both a and b
77) Solicited application letter are written ______________
a) in response to an advertisement b) at the writer’s initiative C) None
78) Application that is written at the writer’s initiative is called _______________
a) solicited application b) unsolicited application c) both
79) Resume/CV is a necessary annexure to a job application. ( True/False)
80) The first meeting of the shareholders held after the commencement of business is
called ____________
a) Annual general meeting b) Statutory meeting c) Extra ordinary General
meeting
81) Rosemary Fell was very beautiful. (Correct the statement.)
Rosemary Fell was not exactly beautiful.
82) You are … you are… not taking me to the police station?( Who said this statement)
a) Rosemary b) Smith c)Phillip
83) Am I pretty? ( Who is I in the statement)
b) Rosemary b) Smith c)Phillip
84) My friendship with Pluto lasted for several years. (Who is Pluto?)
a) A dog b) A cat c) His son
85) Who killed the narrator’s wife?
a) Pluto b) The narrator himself c) The police
86) Who wrote ‘The Paradise of Thieves’?
a) Katherine Mansfield b) Muscari c) G K Chesterton
87) Who turned to be a real brigand?
a) The banker b) The poet c) Ezza
88) Rabindranath Tagore authored _______
a) The Post Master b) A Cup of Tea c) A Lottery Ticket
89) “Where are you going Dada?” (Who is Dada?)
 a) The Post Master b) Ratan’s brother c) None of these
90) Ratan ceased to be a little girl.( What doesa the statement mean?
a) Ratan has turned eighteen
b) Ratan has shown her maturity and responsibility
c) Ratan acted like a little girl
91) “You won’t take me back home again, snake-eye, will you? (Who is Snake-eye
here?)
a) Sam b) Bill c) Henry
92) Who is Johny’s father?
a) Ebenezer Dorset b) O’ Henry c) Bill Driscoll
93) “Bill” said Sam “there isn’t any heart disease in your family. Is there?” Why did Sam
ask this question?
a) Sam saw Johny standing behind Bill
b) Sam wanted Bill to be with Johny
c) Sam wanted to kill Johny
94) What is that magical drink also known as
a) Fountain of fantasy b) Fountain of youth c) Fountain of magic
95) Who are the four persons that Doctor invited for the experiment?
Mr Medbourne, Col Killigrew, Mr Gascoigne, Widow Wycherly
96) Select the correct option:
a) A Cup of Tea- Anton Chekov
b) The Post Master – Girish Karnard
c) The Ransom of Red Chief- O’ Henry
97) _______________ creates the surface, images of great physical and supernatural
horror.
a) Dr. Heidegger’s Experiment b) The Black Cat c) The Grief
98) The laptop might be brought by me. ( Change the voice)
I might bring the laptop.
99) She said to me, “How are you?” ( Change into indirect sentence)
She asked me how I was.
100) She is being judge. ( rectify the error)
She is being judged.

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