IT Support Specialist

In this role, you will:

• Provide technical assistance and support for
incoming queries and issues related to
computer systems, software, and hardware.
• Troubleshoot wide variety of user issues to
resolution
• Walk customer through problem-solving
process
• Follow up with customers to ensure issue
has been resolved
• Ensure proper documentation process and
solutions to ticketed issues
• Assist on-boarding and off-boarding of
employees (system and account provisioning,
etc…)
• Ensure security and efficiency of IT
infrastructure
• Provide “Smart hands” for various IT
organizations as needed (Network/AV, etc..)
• Light inventory management duties to
include stocking items and checking in/out
assets
• Ability to travel to support terminals as
 needed

Must Have Qualifications:

• Exceptional customer service orientation.
• 2+ years of experience with various
operating systems and hardware platforms
including Ubuntu Linux, ChromeOS, MacOS, &
Windows
• Basic networking skills
• Experience with one or more of the following
MDM tools such as Workspace One
• Experience working with modern Cloud IAAS
/ PAAS providers including Okta, Google
Workspace, Slack.
• Excellent communication skills and ability to
document and explain technical details
clearly and concisely.
• Proven analytical and problem-solving
abilities.
• Ability to effectively prioritize and execute
tasks in a high-pressure environment
• Patience for dealing with difficult customer-
service situations
• Proven ability to learn new technologies
quickly to a high level of proficiency
 • Ability to manage multiple tasks concurrently
in a fast-paced environment
• Proven experience in a heavy customer
focus position involving technical knowledge
and system troubleshooting.
Preferred Qualifications: 
• Familiarity with Unix and Windows Shell
terminal
• Bachelor's degree in computer science or a
related technical field, or equivalent professional work
experience