JOB DESCRIPTION

JOB TITLE: Onsite Support Engineer (OSS)

POSITION: L1 Full-time, permanent

EXPERIENCE: At least 3 years’ experience as OSS engineer.

JOB PURPOSE:

The primary duty of the OSS is to provide technical expertise & support in facilitating the
smooth running of the IT service technology platforms across NXP Semiconductors. OSS will
be assigned several sites by the OSS team leader for which they will be directly responsible in
managing to the IT.

PRINCIPAL JOB ELEMENTS AND RESPONSIBILITIES:

Key Responsibilities and Accountabilities

• Take responsibility for the smooth running of all NXP’s employees facing desktops,
laptops, tablets, smart devices, OS’s, Printers, VC rooms & applications.
• Provide support for any IT related issue as direct by management.
• Perform daily checks on DC equipment.
• Provide weekly reports to management for all issues at assigned sites
• Take ownership of incidents & service request and professionally manage them
through to resolution
• Ensure all incidents, issues and changes are recorded by users through the service desk
• Manage incidents, Service Request and changes through Service Now (service desk
tool)
• Provide hands on support for other IT teams, i.e. Networks, Security, Server
Admin and Telephony as required
• Proactively manage assigned sites and suggest improvements and innovation.
• Undertake other tasks as assigned by management
• Provide support for all IT related projects (there will be out of hours working,
occasional nights and weekends)
• Flexibility in traveling across the time zone when required.
Skills, knowledge, qualifications required for job

Technology Skills

• Desktop support 1 and 2nd line support

• Microsoft 7/10 OS installation and reimaging
• Microsoft Office 2016 – Office 365 support
• Microsoft Outlook configuration, troubleshooting, housekeeping and administration
• Network troubleshooting, IP, DHCP, DNS 1 st and 2nd line
• Printer troubleshooting and management

Soft skills

• Team player
• Excellent communication skills English & Mandarin, written and oral
• Ability to deal professionally with users, customers and suppliers
• Ability to communicate technical information to none technical users
• Self-motivate, committed and enthusiastic IT professional, must be able to work
on own initiative and without constant supervision.
• Proven experience of working in a high pressured corporate environment
• Understanding of ITIL