Cover Letter Activity

Instructions:
● Review the job description below
● Draft a cover letter as if you were submitting it with your application to this job.
● Focus on highlighting:
○ Why you are interested in the role
○ Why you are the best candidate
○ How you will use your skills in the role
● Swap cover letters with a peer, review, and give feedback.

Company: VALiNTRYtechnology

Title: Help Desk Support Technician

Job Description:
This is an exciting opportunity for an outgoing individual to join our growing IT department as a
Help Desk Support Technician of a multi location printing company. This role will work closely
with the IT Director to support the company's manufacturing facilities as well as any additional
locations through acquisition.

Duties / Responsibilities:

* Provide technical assistance and ongoing support for technology users and resolve problems
and/or determine appropriate direction for resolution for both on-site and remote locations

* Identify/troubleshoot software issues relating but not limited to Windows 10, Mac OS, Microsoft
Office, security/antivirus, and other proprietary software specific to the printing manufacturing
process

* Identify/troubleshoot hardware and basic network issues for desktop computers, laptops,
printers, network shares, mobile devices and telephone system devices

* Install, upgrade and configure Windows OS, device drivers, and printer software

* Maintain Windows 10 standard image for deployment to new computers and support
remediation

* Prioritize work with a focus on user satisfaction and follow through

* Provide on-call and backup support for existing systems and functions for all locations

* Collaborate well within the department to research and resolve problems

Required Skills/Abilities:

* Excellent verbal and written communication skills

* Self-motivated with the ability to effectively prioritize and execute tasks while providing an
excellent customer-service experience

* Microsoft Windows 10, Mac OS, Windows Server

* Microsoft Office 365 Suite including Microsoft Teams

* Excellent technical knowledge of desktops, laptops, and printer configuration and

troubleshooting

* Basic technical understanding of network level: WAN and LAN connectivity, switches, firewalls
and IP addressing protocols

*Able to read and understand technical manuals, procedural documentation, and OEM guides.

*Ability to conduct research into PC hardware and software issues as required.

*Adaptive to learning new technology and skills

Preferred:

* Experience with Mac OS, Windows 10, Office 365

* Experience with Windows Server Active Directory, GPO, and Remote Desktop Services

* Knowledge of Windows 10 image creation and deployment

* Understanding of helpdesk processes from ticket creation thru escalation to ensure a timely
solution is provided and SLAs are met

* Flexibility to provide on call support

Education and Experience:

*Associates degree or certificate in electronics or computer technology

* 2 years of hands-on support or repair experience