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Impact of Technology on Work Life Balance in Banking Industry in Gujarat

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Research · October 2020

DOI: 10.13140/RG.2.2.27412.42888

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Rajesh Faldu
Shri Jaysukhlal Vadhar Institute of Management Studies, Jamnagar
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 Page Nos. 165-168

IMPACT OF TECHNOLOGY ON WORK LIFE BALANCE IN

BANKING INDUSTRY IN GUJARAT STATE
Dr Rajesh Faldu*
Miss Trivedi Krupa Uday Kumar*

Work Life Balance is an important issue for an employee and as well as for organization.The
literature suggests generally two types of factors affect the work life balance of employees such as individual
factors and organisational factors. Individual factors include emotional intelligence, spiritual intelligence and
job engagement and organizational factors include organizational support and work overload and advanced
technology.Technology is one of the factors which affect the work life balance of employees. On one side
technology has benefits like 24/7 accessibility and easy connectivity and flexibility. These benefits help
employees to maintain work life balance. This research paper focuses on the impact of technology on the
work-life balance of employees working in banking industry. Technology has many benefits but whether
technology helps employees to maintain WLB or not.Exploratory research design has been used for this study.
Primary data has been conducted through questionnaire by taking a sample size of 100 by convenience
sampling method. Findings reveal that there is a moderate relationship between technology and work life
balance. Technology does not help employees to manage their work and life.
Key words: Work life balance, Technology, Accessibility, Connectivity

INTRODUCTION: This creates more challenges for the employee, and

unable to separate work and home time.
Technology plays an important role in work
life balance. Technology has advantages as well as
disadvantages. Technology brings flexibility to
This research paper focuses on the impact of
employees. Through mobile technology employees
technologies on the work-life balance of employees.
can work anytime and anywhere. Technology can
Technology has many benefits but whether
add fun during work time. Different social media
technology helps employees to maintain WLB or
platforms help release stress during working hours.
creating stress amongst employees.
With technology employees can increase their
productivity and efficiency. Technology helps Literature Review:
employees to connect with their colleagues when
 Garima Fageria (2016) studied “Effect of
they are not at workplace. Technology has many
technology on work life balance of employees.”
disadvantages also. Technology increases the work
This research paper focuses on the impact of
load and lengthens the working hours which affects
technology on work-life balance of employees.
negatively the work life balance. Technology
Findings reveal that the use of technologies such
increases expectations of employers. Employers
as mobile phones, tablets, etc. has a negative
have an expectation that employees should be
effect on work life balance. Through technology
available all the time and when message is passed
employees have to connect at office even when
from organisation, employee should reply promptly.
they are at home which makes life stressful.

165
  According to Kumarasamy, Pangil& Isa (2015) 2. To study difference between the use of
generally three types of factors affect work life technology on age and gender.
balance. Individual factors like emotional 3. To give suitable suggestions to industry.
intelligence, spiritual intelligenceand job
engagement, organizational factors like RESEARCH HYPOTHESIS:

*Jaysukhlal Vadhar Institute of Management Studies, Gujrat

**Asst. Professor, Shri Gosar Hansraj Gosrani commerce and Shri D D Nagda BBA college, Jamnagar.

organizational support and work overloadand 1. There is no significant co –relation between the
environmental factor like advance use of technology and the work life balance.
technology.The findings revealed that emotional
2. There is no significant difference between the
intelligence and job engagement are positively
Gender and use of technology.
related to work-life balance. On the contrary,
work overload and technology advancement 3. There is no significant difference between the
have negative impact on work-life balance. Age and use of technology.
 Florence Githinji& Dr SussyWekesa (2017) RESEARCH DESIGN
studied “The Influence of Technology on In this research, researcher has selected
Employees’ Work Life Balance in the Insurance exploratory research design because the researcher
Industry.’’ The aim of this study is to know the wants to explore the topic in depth.
influence of technology on employees work life
balance in the insurance industry. The study SAMPLE DESIGN
revealed that technology positively influenced  Sampling Method: Non-probability convenience
the employees’ work life balance in the sampling method
insurance industry. Itimprovesemployee’s  Sample size: 100
productivity and efficiency.
 Sample unit: Bankemployees working in Gujarat
RATIONALE OF STUDY State
After the in- depth literature review, it was DATA COLLECTION METHOD
found that various aspects of technology affects Primary data has been collected by using data
work life balance. Some researchers have concluded collection instrument as questionnaire. Secondary
that technology affects positively the work life data has been collected from journals, books, etc.
balance and some researchers have concluded that it
DATA ANALYSIS & INTERPRETATION
affects negatively. So, this research topic has been
selected to know the impact of technology on work Table 1
life balance.
Table showing the use of technologies for work
SCOPE OF STUDY purposes outside of work hours.
The present study of impact of technology Detail Respondents (%)
on Work-Life balance in banking sector covers the
less than an hour 22.2
bank employees having their branches in Gujarat
state. 1-2 44.5
RESEARCH PROBLEM 2-3 11.1
Research problem is as given as under: 3+ 22.2
“Impact of Technology on Work Life Balance in Total 100
Banking Industry in Gujarat State’’
Source: Questionnaire
RESEARCH OBJECTIVES
Interpretation: It can be seen that majority 44.5 %.
1. To identify the relation betweenthe use of of the respondents are using technology for 1-2
technology on work life balance. hours at home for work purpose.
Table 2
166
 Table showing the Use of technologies for social Source: Questionnaire
purpose (Whats app, Facebook) while at work
Interpretation: It can be seen that majority of the
Detail Respondents (%) respondents 88.9% agree that because of technology
it’s difficult to separate work and home. Even 79.2
0 0
% respondents agree that technology force them to
less than an hour 66.7 be accessible for organisation for 24x7x365.Only
44.4% respondents agree that technology allows
1-2 11.1 them to work more flexibly. And using social media
2-3 22.2 does not help them to cope with stress.
3+ 0 TESTING OF HYPOTHESIS
Total 100 Hypothesis (1): There is no significant co –
relation between the use of technology and the work
Source: Questionnaire life balance.
Interpretation: It can be seen that majority 66.7 %. Table 4
of the respondents are using social media sites while
at work for less than an hour Table showing the co relation between the use of
technology and the work life balance.
Table 3
Particular Pearson P-Value
Table showing the Advantages and disadvantages of Correlation
technology use (Sig.)
Coefficient
Question Agree Undecided Disagree Relation between the 0.645 0.012
(%) (%) (%) use of technology
and the work life
Because of 88.9 11.1 0 balance.
technology, it’s
difficult to
separate work Table 4 shows that the correlation between the use of
from home. technology and Work-life balance equals 0.645. The
Organisation has 79.2 6.5 14.3 p-value (Sig.) is 0.012 which is less than 0.05, so
an expectation null hypothesis is rejected. It could be concluded
that "I should be there is a moderate relationship between theuse of
available technology and employees Work-life balance.
24 X 7" Hypothesis (2): There is no significant difference
between the Gender and usage of technology
Technology 44.4 0 55.6
brings flexibility Table 5
to my work which Table 5: Independent Samples T-test test and their p-
has a positive values for Gender
effect on my work
life balance Particular T test P-Value
Using social 22.2 11.1 66.7 (Sig.)
media (Facebook, Gender and usage of 3.265 0.003
whats app) during technology
the working day
helps me to Table 5 shows that the significant difference
release stress at between the Gender and usage of technology. The p-
work. value (Sig.) is 0.003 which is less than 0.05, so null
hypothesis is rejected. It could be concluded there is
I am happy with 33.3 0 66.7 a significant difference between the Gender and
my work life usage of technology.
balance.
167
 Hypothesis (3): There is no significant
difference between the age and usage of technology
Table 6
Table 5: ANOVA test and their p-values for Gender
Particular F Value P-Value
(Sig.)
Age and usage of 2.26 0.0075
technology
Table 6 shows that the significant difference
between the age and usage of technology. The p-
value (Sig.) is 0.0075 which is less than 0.05, so null
hypothesis is rejected. It could be concluded there is
a significant difference between the age and usage of
technology.
FINDINGS
Following are the major findings of the study:
 Majority 44.5 %. of the respondents are
using technology for 1-2 hours at home for
work purpose.
 Majority 88.9% agree that because of
technology it’s difficult to separate work
and home.
 79.2 % respondents agree that technology
forces them to be accessible for
organisation for 24x7x365.This generates
more challengesfor the employee, and has a
negative impact on work life balance.
 Only 44.4% respondents agree that
technology allows them to work more
flexibly.so technology does not help them
to work efficiently.
 Majority 66.7 % respondents agree that
using social media does not help them to
cope with stress.so social media does not
help them to connect with families while at
work.
 There is a moderate relationship between
the use of technology and employees Work-
life balance.
 There is a significant difference between the
Gender and use of technology.
168
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 There is a significant difference between the
Age and use of technology.
SUGGESTIONS
 Organisation should reduce the use of
technology while employees are at home.
 Organisation should provide training session
on how to use technology so that employees
can work efficiently with technology.
 Mainly employees are not satisfied with
their work life balance so organisation
should frame policy which helps employees
to maintain their personal and professional
life.
 Organisation should develop advanced
technology which helps the employees to
work in efficient manner.
CONCLUSION
From the research done,one can conclude
that technology affects the work life balance.
Secondly,employees are using technology to a great
extent. Even employees are using technology at
home for work purpose which affects their family
life. Technology offers flexibility but again it
increases employer expectation to be available24X7.
It brings unnecessary stress to employees. Because
of technology it’s difficult to set boundary for work
and home. Thirdly,Demographic variables like age
and gender also affects impact of technology in work
life balance.
REFERENCES
1. Garima Fageria (2016). “Effect of technology on
work life balance of employees. “International
Journal of Science Technology and
Management. Volume 5, Issue 4.81-84.
2. Kumarasamy,Pangil, Isa (2015). Individual,
Organizational and Environmental Factors
Affecting Work-Life Balance. Asian Social
Science; Vol. 11, No. 25,111-123.
3. Florence Githinji& Dr SussyWekesa (2017).
“The Influence of Technology on Employees’
Work Life Balance in the Insurance
Industry.’’IOSR Journal of Humanities and
Social Science, Volume 22, Issue 5, 21-26.