NGS-D320

Service Manual

NGS-D320 Lite, NGS-D320 Flex

NGS-D320 Pro, NGS-D320 Flex Pro
Applicable for software versions V2.3.0 and higher

ENABLING BRIGHT OUTCOMES

Barco NV
Beneluxpark 21, 8500 Kortrijk, Belgium
www.barco.com/en/support
www.barco.com

Registered address: Barco NV

President Kennedypark 35, 8500 Kortrijk, Belgium
www.barco.com/en/support
www.barco.com
 Table of contents

1 Service precautions ........................................................................................................................................................................................5

1.1 General......................................................................................................................................................................................................6

2 Serviceable parts ..............................................................................................................................................................................................7

2.1 Order info..................................................................................................................................................................................................8
2.2 NGS-D320 ...............................................................................................................................................................................................8
2.3 Rack mounting kit ................................................................................................................................................................................8
2.4 Power supply unit (PSU) kit ...........................................................................................................................................................9
2.5 Fan replacement kit ............................................................................................................................................................................9
2.6 Media connect kit .................................................................................................................................................................................9

3 Maintenance ...................................................................................................................................................................................................... 11
3.1 Maintenance ........................................................................................................................................................................................12
3.2 Storage conditions ...........................................................................................................................................................................12

4 Software upgrade...........................................................................................................................................................................................13
4.1 How to perform a software upgrade .......................................................................................................................................14
4.2 Software upgrade .............................................................................................................................................................................14

5 Troubleshooting..............................................................................................................................................................................................17
5.1 No video .................................................................................................................................................................................................18
5.2 No audio.................................................................................................................................................................................................18
5.3 Keyboard & mouse ..........................................................................................................................................................................18

K5903143 /01 NGS-D320 3

4 K5903143 /01 NGS-D320
Service precautions 1

K5903143 /01 NGS-D320 5

 Service precautions

1.1 General
General precautions
• Service is allowed only by a qualified service technician:
- in an acknowledged Barco service center (at Barco or a partner location), or
- at the end customer site.
• Take the necessary measures to prevent electrostatic discharges (e.g., wear an ESD strap connected to
ground).
• Make sure your workspace is flat and clean.
• It is advised to open the device in a dust-poor environment.

6 K5903143 /01 NGS-D320

Serviceable parts 2

K5903143 /01 NGS-D320 7

 Serviceable parts

2.1 Order info

List of articles and their order numbers
You may order one or more of the serviceable parts by referencing the order number:
Order number Description
K9303079A NGS-D320 Lite
K9303075A NGS-D320 Pro
K9303103A NGS-D320 Flex
K9303104A NGS-D320 Flex Pro
C9826144 Rack mounting kit
B563154K Power Supply Unit kit
B324769DK Fan replacement kit
C9826153 Media connect kit

2.2 NGS-D320
K9303079A, K9303075A, K9303103A or K9303104A
The first serviceable part is the NGS-D320.
This is your original ordered NGS-D320 Lite, NGS-D320 Pro, NGS-D320 Flex or NGS-D320 Flex Pro. This
device is delivered together with mains cable and external power supply.

2.3 Rack mounting kit

C9826144
The rack mount kit consists of these parts:
Description Pieces included Figure
1 Rack mounting instruction 1 NA
2 Rack mounting support 1

3 PSU bracket 2

4 Device mounting screws 8 NA

Type S965, M3x4 STZN
5 Carrier straps 4 NA

Details on how to mount the NGS-D320 into a rack are available in the Rack mounting instruction (K5903047).

8 K5903143 /01 NGS-D320

 Serviceable parts

2.4 Power supply unit (PSU) kit

B563154K
The power supply unit kit consists of one part:
Description Pieces included Figure
1 Power supply adapter 12 VDC, 5A 1
(60W output)

2.5 Fan replacement kit

B324769DK
The fan replacement kit consists of these parts:

Description Pieces included Figure

1 Fan replacement instruction 1 NA

2 Fan 2

The Fan replacement instruction (K5903144) guides you on how to replace it in the device.

2.6 Media connect kit

C9826153
The Media connect kit consists of these cables:
Description Pieces included
1 3,5mm stereo jack interconnect cable, Male-Male, 2m 1
2 3,5mm stereo jack to 2x RCA connector, 1.2m 1

3 USB Cable (type A to type B), 3m 1

4 DVI to VGA cable 3m 1

5 USB Cable (type A to micro-USB), 2m 1

6 HDMI to DVI cable 3m 1
7 DVI to DVI cable 3m (Dual Link, 24p) 1
8 DisplayPort to DisplayPort cable 3m 1

K5903143 /01 NGS-D320 9

 Serviceable parts

10 K5903143 /01 NGS-D320

Maintenance 3

K5903143 /01 NGS-D320 11

 Maintenance

3.1 Maintenance
Scheduled maintenance
There is no scheduled maintenance for the NGS-D320.

3.2 Storage conditions

Storage precautions
It is best to store the device in its original packaging in a room that does not exceed the storage conditions
mentioned in the technical specification.
Electrolytic capacitors:
The device needs to be powered on for a period of 24 hours at least once every 2 years to allow internal
electrolytic capacitors to be reformed. Failure to do so may lead to compromised reliability.

12 K5903143 /01 NGS-D320

Software upgrade 4

K5903143 /01 NGS-D320 13

 Software upgrade

4.1 How to perform a software upgrade

Reference
You may refer to the “NGS-D320 User Guid”e or the “Software Release Notes” for more details on Software
upgrade.

Device Info menu

In this menu you can perform a general device setup.
Select the tab Device Info to start.

Image 4-1: Device Info _ Menu

Introduction
Select the tab Administration.

Image 4-2: Device Info _ Administration

4.2 Software upgrade

How to perform a software upgrade ?
There are three methods to perform software upgrade:
1. Upgrade by uploading a .deb file
1. Press the link Browse for a local upgrade file and select the correct file.
2. Press Start upgrade (the button appears once you have selected your upgrade file).
3. The blue identification LED is lit during the upgrade.

14 K5903143 /01 NGS-D320

 Software upgrade

4. Follow the upgrade status on the web interface.

5. The device will reboot when upgrade is done.
2. Upgrade from a repository via http link
1. Click on “Upgrade url” and fill in the http to the .deb file
2. Press Start upgrade
3. The blue identification LED is lit during the upgrade
4. Follow the upgrade status on the web interface
5. The device will reboot when upgrade is done.
3. Upgrade from USB stick
1. Put the .deb file on USB storage and insert it into one of the USB ports.
Upgrade starts automatically.
2. The blue identification LED is lit during the upgrade.
3. Wait until the identification LED is off.
4. Remove USB stick and power—cycle the device.

K5903143 /01 NGS-D320 15

 Software upgrade

16 K5903143 /01 NGS-D320

Troubleshooting 5

K5903143 /01 NGS-D320 17

 Troubleshooting

5.1 No video
If there is no video signal:
• Check the input syncs at encoder side.
• Check the LED next to the video connector (it should be green).
• Check the configuration at encoder side.
• Check the diagnostics at encoder side (how to interpret).
• Check the diagnostics at decoder side (how to interpret).
• Check the timing at decoder side.

5.2 No audio
If there is no audio signal:
• Check the audio on loop through connector at the encoder side.
• Check the configuration at the encoder side.
• Check the diagnostics at decoder side (how to interpret).

5.3 Keyboard & mouse

If the keyboard & mouse do not work:
• Check if the USB is connected at encoder side.
• Check if the decoder VNC client diagnostics:
- If the serverIP is empty:
◦ Check announced sdp
◦ Check association
◦ Check decoded video
- If the serverIP is not empty, it is connected erroneously:
Check network connectivity.

18 K5903143 /01 NGS-D320

 Troubleshooting

K5903143 /01 NGS-D320 19

K5903143 /01 | 2018-12-17

Barco NV | Beneluxpark 21, 8500 Kortrijk, Belgium

Registered address: Barco NV | President Kennedypark 35, 8500 Kortrijk, Belgium
www.barco.com