How can Your Frontline Workers

Drastically Bene몭t from Scheduled

Calls While Troubleshooting
Remotely?
Home Blog
How can Your Frontline Workers Drastically Bene몭t from Scheduled
Calls While Troubleshooting Remotely?

Augmented Reality

July 26, 2022

7 minutes to read

Keyur Bhalavat
Author By

To get their quick MRO jobs done, a remote team must engage with
frontline workers using various digital means, all of which go under
the umbrella term “remote collaboration.” Many technologies are used
for distant communication and collaboration, from the most basic
methods like email and chat to more complex remote work
environments like uni몭ed digital workplace platforms. The basis of any
successful team is strong communication, which is especially
important for distributed teams that don’t often convene.

We are happy to help.
Think about all the possible interactions that can arise between
coworkers who share an of몭ce. For example, they participate in regular
group activities such as meetings and brainstorming sessions, socialize
with coworkers during breaks, and casually approach someone at their
desk when they have questions.

But if you don’t share an of몭ce with your coworkers and rarely, if ever,
engage with them in person, how do you help them troubleshoot a
problem? Yes, it can be dif몭cult for sure, but not impossible. You must
be wondering how isn’t it? Well, companies are increasingly turning to
cutting-edge technologies, such as augmented reality (AR), to provide
remote support to their remote workers with the option of scheduled
calls.

Because of AR device agnostic compatibility to connect the factory

몭oor to corporate of몭ces, this technology is proving to be the most
cost-effective and time-ef몭cient option for industrial businesses. Let
us look at all the bene몭ts a frontline worker can have from these
scheduled calls during a serious troubleshooting process.

1. Lesser Downtimes
Costly downtime needs no staring in a video. Billable business hours
can be wasted if employees waste time waiting for guidance on how to
solve a problem, repair a machine, or manage a task.

Also, the “traditional backup” that many companies claim to have for
their systems isn’t precisely a time-saving measure. Depending on the
amount of information to be restored, it could take several days.
Therefore, industries must invest in the right technologies to ensure
the availability of mission-critical applications.

A platform like Plutomen Connect can be a boon for remote team

communication. Because scheduled calls through an AR-based
platform can reduce the frequency of unplanned outages and speed
up recovery times. So how does it all work?

Remote assistance through augmented reality begins with a request,

generally from a 몭eld worker, and continues with remote guidance and
solutions from an expert. For example, when diagnosing and 몭xing an
issue, the expert will utilize the camera and screen of their own mobile
device in addition to the 몭eld technician’s device.

Augmented reality can be helpful in manufacturing to keep technicians

focused on their work and reduce downtime. The option of scheduled
calling helps even talk to a support team because of the technology.

However, things were not that easy in the past, and repairing a
machine often necessitated calling in several experts or consulting a
manual.

2. Enhanced Real-time 몭x rates

Maintaining a high percentage of 몭rst-time 몭xes is a goal for any
company. This entails avoiding the time and money wasted on extra
site visits. Disruptions to operations and a general lack of expertise in
the 몭eld are also issues. Several issues contribute to the relatively low
rate of successful repairs the 몭rst time around. Enterprises recognize
these challenges and aim to address them in tandem with the
introduction of cutting-edge technologies like Plutomen Connect.

There is hard evidence that augmented reality helps businesses

increase their rate of 몭rst-time 몭xes. As a result, companies across
various industries are adopting AR to help their 몭eld technicians with
challenging tasks.

Whenever an industry experiences a problem, no matter how unlikely,

it needs to dispatch an expert to the scene, sometimes multiple times.
Site visits not only disrupt regular business operations but also incur
expenses that the company ultimately bears.

Also, factoring in how much time was invested or how readily available
the expert was. To solve complex problems, 몭eld teams often need
more information than they have. Again, expert consultation with the
몭eld worker to discuss and resolve issues can help reduce this. But,
again, solving these issues the 몭rst time around, with no follow-up
questions, is crucial.

Remote Support via Augmented Reality establishes a two-way

communication channel between an expert and a 몭eld worker. This
remote support’s time and money savings make it possible to
collaborate remotely in real-time.

With AR, 몭eld workers always have the proper knowledge and guidance
from experts right at their 몭ngertips, increasing the likelihood of a
successful 몭rst-time 몭x. In addition, having a workforce equipped with
permanent knowledge and remote team communication tools; that aid
in easily recognizing the problem and 몭nding a solution signi몭cantly
increases the percentage of issues that are 몭xed the 몭rst time around.

When experts use Augmented Reality for Remote Support, they can see
high-de몭nition visual displays of how 몭eld workers perform on a given
task and adjust their training accordingly.

Using AR Remote Support’s session archiving feature to save 몭xes

applied to previous problems is another way to boost your 몭x-it-the-
몭rst-time rate, as you’ll have access to those 몭xes again should you
ever reencounter the same problem.

3. Real-time instructions
Using augmented reality to perform remote operations is a game-
changer for the maintenance industry. Multiplexers, transceivers,
transmission lines, and so on can all bene몭t from having QR markers
placed on them to facilitate ef몭cient maintenance.

Supportive data, such as equipment speci몭cations, date of previous

inspections, maintenance instructions, and repairs made, are readily
available in AR for systems and devices like radio, cables, and
electromagnetic systems.

To better serve their customers, Bosch Car Service centers have been
utilizing augmented reality solutions for managing remote teams. It
has directional arrows that point to the hidden parts of the car so you
can 몭nd them.

Additionally, it displays on-screen guidance for mechanics regarding

the steps to take or tools to employ to rectify the issues. According to
the company report, a 15% reduction in time auto mechanics spend on
each stage of MRO activities was reported in the last year alone.

Conclusion
The golden standard used to be providing support personally. Even
customers who prefer to “wing it” often require assistance, as
knowledge bases and FAQs can only go so far in solving their problems.
Scheduled calling based on Augmented Reality is quickly becoming the
next revolutionary technology, changing how employees communicate
and collaborate during problem-solving. Support experts can interact
with frontline employees in meaningful ways using the augmented
reality platform at Plutomen Connect, allowing immediate problem
resolution. So what are you waiting for? Schedule a demo of our
augmented reality products, and one of our specialists will give you a
comprehensive rundown.

FAQs

1. Does remote work led by AR technology let you capture images?

Yes, Plutomen Connect allows you to record calls and screen captures
for later review. In addition, all registered users can quickly and easily
access the gallery, where they can view the screenshots and videos
they have captured.

2. How do you manage teams with an AR-enabled platform?

Plutomen’s augmented reality remote support allows you to transcend

physical distance and provide assistance to your global enterprise
team from anywhere. To ensure that communication issues do not slow
down your business, having a centralized system that allows you to
take calls, invite guests, and chat with other team members is helpful.

3. Are live calls through an AR-enabled platform secure? 

Yes, live calls through Plutomen connect are very secure and let
everyone stay on the same page. In addition, safe chatting options
make it possible to send and receive media 몭les of any kind.

4. Is video recording possible with remote team communication tools?

Yes, with Plutomen Work몭ow, those crucial moments can be captured

on the 몭y, then 몭led away in a gallery and labeled for easy retrieval
later. Additionally, the next time you need to perform an audit or
inspection, you can do so without interrupting your day by simply
watching the previously recorded video calls.

  

SHARE

Recommended Articles
 Uncategorized May 20, 2019

Real uses of VR in corporate training

Read More

Augmented Reality April 16, 2019

What is the difference between AR VR and MR?

Read More

Augmented Reality February 2, 2022

Why AR in Telecom is next big thing for the year 2022?

Read More

Unlock unmatched ef몭ciency

through remote collaboration.
Get started now!
Request Demo

We work with future-looking organizations to empower their workforce

with the mostcutting-edge augmented reality solutions to create better
ways to work and create more value for all stakeholders.

    

Quick links

About Us

Why Plutomen ?

Case Study

Blog

XR Townhall

Contact

Career

Products

Connect

Work몭ow
Work몭ow

Assist

Get In Touch

info@pluto-men.com
Ahmedabad UK
+91 79 49009400 +44 7525 703218

Bengaluru New Jersey

+91 99797 65418 +1-551-689-3672

© Plutomen 2022. All Rights Reserved.