HO CHI MINH INTERNATIONAL UNIVERSITY

SCHOOL OF INDUSTRIAL ENGINEERING & MANAGEMENT

REPORT
INTERNSHIP 1

Name: Dang Ngoc Thien Kim

ID: IESIU18060

Ho Chi Minh City, Vietnam

3/2021

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Table of Contents
I. YAKULT ............................................................................................................................. 1
1. Introduction ................................................................................................................. 1
2. Production processes .................................................................................................. 2
3. Recommendation and conclusion .............................................................................. 5
II. ACECOOK ......................................................................................................................... 6
1. Introduction ................................................................................................................. 6
2. Production processes .................................................................................................. 7
3. Recommendation and conclusion .............................................................................. 9
III. AEONMALL TAN PHU CELADON .................................................................................. 10
1. Introduction ............................................................................................................... 10
2. Floors layout .............................................................................................................. 11
3. Recommendation and conclusion ............................................................................ 13
IV. TBS LOGISTICS .............................................................................................................. 14
1. Introduction ............................................................................................................... 14
2. TBS’s features ............................................................................................................ 14
3. Recommendation and conclusion ............................................................................ 15
V. AJINOMOTO .................................................................................................................. 17
1. Introduction ............................................................................................................... 17
2. Production processes ................................................................................................ 18
3. Recommendation and conclusion ............................................................................ 19

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I. YAKULT
1. Introduction
Yakult was born out of the passion of Minoru Shirota, M.D., Ph.D in the early 20th century.
With the aim is to prevent illness rather than on treating illness, provide a healthy
intestinal tract leading to a long life with an affordable price, a delicious fermented milk
drink was released under the Yakult trademark in 1935.
Yakult products are the result of proprietary probiotics research based on life science and
are manufactured to the highest safety and quality standards. The company has reached
to several production areas, including foods and beverages, cosmetics, and
pharmaceuticals. Nowadays, their products can be found in 38 countries and regions all
over the world.

Yakult Vietnam was founded on 26th, June 2016 with the initial investment of 400 billions
VND, which is including 80% capital contribution of Yakult Honsha of Japan and the last
20% from Danone Group of France. Nowadays, Yakult products can be found in almost
every supermarket and retail stores in Vietnam. Moreover, the company also creates
home delivery system called Yakult Lady that is responsible to deliver the products to
customers’ place. This service is now available in Ho Chi Minh City, Ha Noi, Hai Phong,
Dong Nai, Binh Duong, Da Nang, Nha Trang Vinh.

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2. Production processes
Each 65ml bottle of Yakult Original contains 6.5 billion live Lactobacillus casei Shirota
strain, skim milk powder, sugars, flavouring, and water. In order to create millions of
bottles daily to supply the worldwide market, the company applies Just In Time system –
an automated one way process is chosen to tranfer the product through a closed pipes,
valves and filters system, which helps to protect the materials from the beginning stage.

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Step 1: Quality Control
This step including activities that ensure the quality of the products, bottles as well as
packaging, involving sampling, testing and inspectioneach component. Each one will be
chosen randomly to test if they meet the standard yet, and once they are approved, the
products are now ready to be transferred to other distributors.
Step 2: Dissolving and sterilisation
After being removed the chlorides and flourides, water is then sterilised using ultraviolet
light and stored in a 25000 litre holding tank. Skim milk powder, sucrose, and dextrose
are combined with sterile water to make a batch of milk, which is then sterile using High
Temperature Short Time (above 1000C)
Step 3: Culturing and fermentation
The goods then will be transferred via a closed pipes and valves systemswith the
temperature of 37oC, then the bacteria will be inoculated into the milk solution. When
the number of bacteria reaching the standard, it starts breaking down carbohydrates and
creates lactic acid which is the predominant form of carbohydrate in milk.
Step 4: Homogenisation
In order to create the smooth consistency for the milk, the fermented solution will be put
under high pressure and tranferred to a sub-system with small holes.
Step 5: Blending, mixing and storage
After adding citrus flavour and sugar syrup into the solution, the milk solution is well
mixed and then put in the temperature below 4oc, blended with filtered and sterilised
water. The final product is the Yakult milk which is ready to be bottled.
Step 6: Bottling and storage
The unique-shaped bottles of Yakult is produced on-site from
triple food grade polystyrene code 6 recyclable pellets by the
injection blow-moulding machines. After being melted and
injected under pressure, the initial form of the bottle will be
blown by cool air into the mould to create the shape. Each
hour, 3 machines can produce up to 11000 bottles.

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The bottle then is put onto a selector machine which makes sure that they are in the
upright position, and labeled the required information including the use by date and the
batch code. Each bottle containing 65ml of Yakult milk is sealed by a foil lid cap. The
bottling line can produce up to 45000 bottle per hour.

Step 7: Control panel

- Computer Integrated Manufacturing (CIM) manages the automated processes and
production of Yakult.
- The control panel is used to operate the automated production line.
- Bottle count, capacity, and operating time are among the data retrieved from the
control panel.
Step 8: Packaging
Groups of 5 or 10 bottles will be
wrapped in polyethylene film, which is
then passed through a heat tunnel
creating a tight wrap. After that, a slap
of 50 bottles is grouped and re-
wrapped. In order to make sure that

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they meet the quality standard, those packs will need to be check carefully.
Step 9: Cold storage
The final products will be storaged in a condition of 0oC to 4oC. The capacity of the
automated moving racks are 330 pallets. Moreover, energy-efficient LED lighting is
integrated and synchronized to turn on and off with the moving racks, so only the rows
of lights over open aisles turn on when in use.
Step 10: Quality assurance
In order to meet the quality assurance, products need to be produced in the personnel
and factory hygiene standards, sterile environment. Thr processes of purchasing raw
materials, product handling, and food hygiene training for staff also need to be checked
carefully.
3. Recommendation and conclusion
In today’s modern world, Yakult is not the only supplier that provides fermented milk
drink. In the current market, Yakult needs to face up with Vinamilk which hold 80% of the
market size, and other competitors like Nutifood, Well Yo, TH Group, etc. in order to
become the leader in this area, Yakult should develop their business strategy and improve
their current performance as well.
- The company should focus more in creating a more productive home delivery
system. The improvement of the work environment for the Yakult Lady will help
increase their concentration on sales activities. Therefore, more and more families
wil be able to huy the products easier and faster
- In the retail channel, the company should focus in drugstores along with other
channel such as supermakets and convenience stores. Nowadays, drugstores not
only sell medicine but also fresh food; therefore, the collaboration between Yakult
and drugtores (Pharmacity, private pharmacies, etc) is a win-win relationship.
- Customers now aware of their health more than in the past few years, which leads
to the upward trend in buying less sugar and calories products. In order to attract
more loyal customers, Yakult should develop marketing strategies for the new line
of product called New Yakult Calories Half.

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II. ACECOOK
1. Introduction
It arose from the desire to “contribute to the improvement of food culture in Vietnam
and around the world through the production and trade of high quality food.” Acecook
Vietnam JSC was founded in 1993 with the investment of Acecook Group, one of Japan's
largest instant noodle producers.
Acecook Vietnam JSC was known as a leading enterprise in Vietnam in the field of instant
food production, with 10 factories, 4 branches, and more than 300 distribution agents
covering over 95 percent of retail outlets from the North to the South, based on modern
and advanced technology. Currently, there are about 5000 ecstatic employees working in
order to improve people life by providing delicios, high quality and safe food productions.

Vina Acecook brand was committed to always accompany the delivery, with the goal of
becoming a leading integrated food company in Vietnam and working alongside world-
renowned businesses in the world. Vietnamese society's sustainable development for a
beautiful future with the message “Japanese quality for the development of Vietnamese
society”

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2. Production processes
Hao Hao – one of the most popular instant noodles in Vietnam, along with other products
such as Past and Present, Oh! Ramen, De Nhat, Phu Huong, etc is manufactured in
accordance with Japanese standards and technology, which guarantees for the high
quality of each pack before being launched into the market.
Step 1: Ingredients
Noodles are primarily made of wheat flour, with the yellow color imparted by turmeric
extract. The seasoning sachets are made up of dried vegetables, spices, and refined oil.
Other dried ingredients found in instant cup noodles include eggs, shrimp, chicken, pork,
and so on.
The materials used to make packets, cups, bowls, and trays are safe for human
consumption. All ingredients are tested and inspected strictly in order to meet the
standards before being used.
Step 2: Factory
In the Acecook’s factory, modern production techonlogies tranferred from Japan are
applied to make sure that the final products are excellent. To ensure food safety and
hygiene, the entire production line is made of stainless steel. The factory floor is Epoxy-
coated, so it is always seamless, dust-free, glossy, and clean.
Step 3: Mixing powder
Used a closed system of pipes, wheat flour and mixture fluid
are mixed automatically after being pumped into the mixer

Step 4: Rolling
The dough is transferred to the roller via the conveyor system after it has been mixed.
The noodle belt is gradually pressed by pairs of rough and fine rollers until it reaches the
required elasticity and thickness for each type of product.
Step 5: Slittering
The noodle belt is slitted into large, small, round, flat shapes of varying sizes, and the
slitter system creates the typical wavy-shape.

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Step 6: Steaming
In a sealed steam chamber, the noodles are gelatinized and
cooked. The heat source is provided by a modern heating system
with standard pressure settings and automatic adjustment.
Step 7: Cutting and molding
The noodles are cut into specific lengths as they pass through
the conveyor to the cutter and cutting board, then dropped down to the feeder and
placed in the mold to form the noodles' shape. Depending on the product, noodles are
formed in square, round, or other shapes for cups, bowls, trays, and so on.
Step 8: Drying
The company applies 2 drying methods:
- Hot air drying
- Oil-frying: Before being placed in the sealed pans system, the
oil is heated indirectly by steam. To ensure that oil is always
fresh and ready to use, new oil is pumped into tho system
continuously and the oxidation index is controlled.

Step 9: Cooling
The temperature of noodles after drying quickly becomes normal for packing thanks to
the automatic cooling system that uses fresh air from the natural environment that is
filtered with modern devices.
Step 10: Adding seasoning packets
Automatically, seasoning packets are added to the noodle packs
Step 11: Packing
The noodle block is then packed in firms to create the final products.
Step 12: Checking quality of product
After packing, the finished noodle packs must pass through the detectors and weighing
instrument in order to check for metal, abnormal objects, and standard weight. Packs that
do not meet the qualifications will be removed from the line.
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Step 13: Casing and distribution
3. Recommendation and conclusion
Acecook Vietnam - the leading instant noodle manufacturer has always been at the
forefront of innovation and development of new products that meet rigorous
international standards as well as customers' fastidious and diverse culinary needs. To
accomplish these tasks, a network of six factories across the country is being outfitted
with the most modern machinery and equipment. Acecook Vietnam has been fully
transferred the technology of instant noodle processing by Acecook Group in order to
manufacture “products of Japanese technology and Vietnamese flavor” in accordance
with relevant standards.
In order to increase the curent sales, Acecook Vietnam can:
- Transport goods efficiently and easily in Vietnam to ensure product freshness at all
times, giving customers high-quality items made to Japanese standards,
maintaining food safety and hygiene, and providing health security.
Simultaneously, logistics prices will be reduced.
- Improve the traffic and logistics situations in Vietnam with the aid of the integrated
Logistics infrastructure. As a result, the project is more than just a solution to the
problem that food businesses (including Japanese businesses currently investing in
Vietnam) and logistics businesses are facing.

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III. AEONMALL TAN PHU CELADON
1. Introduction
With the aim to “become a company that will touch the hearts of 5 billion visitors
throughout Asia”, AEON Mall – a Japanese specialist shopping mall developer founded in
1911 chooses to put customers first to improve the quality of life, promote local economic
growth, and add to neighborhood life and culture. Currently, AEON Mall has developed
their wide network with up to 197 malls (165 malls in Japan and 32 malls oversea).
Opened on January 11, 2014, AEON MALL Tan Phu Celadon became Vietnam's first one-
stop shopping centre. With the AEON GMS as the key attraction and more than 120
specialist shops, the company provide consumers with a wide range of items, facilities,
and a one-of-a-kind shopping experience. Furthermore, they give their clients amazing
facilities and equipment that show the elegance of Japanese styles as well as insightful
insight for their clients.

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2. Floors layout
With the area of approximately 70000m2, this 4-floor building which located in Son Ky
ward, Tan Phu District has more than 200 stores with the parking capacity up to 2000 cars
and 10000 bikes
Ground floor

The ground floor of AEON Mall Tan Phu has several specific features like information
counter, bank, smoking room, way for pet, which is significantly different from most of
other shopping centers in Vietnam. On the ground floor, customers can find many
international fashion shop such as Mango, GAP, Levi’s, H&M, etc, and some popular food
and beverage such as Highland coffee, KFC, Pizza Hut, etc.
The first floor

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This place gathers most of fashion stores, including clothing, footwear, bags and
accessories.
The second floor

Along with some stores for entertainment, beauty, bookstores, more than 20 food and
beverage stores attract a large amount of customers coming to the mall everyday.
The third floor

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Similar to the previous floor, this place is mostly used for food and beverage services.
3. Recommendation and conclusion
AEON MALL Tan Phu Celadon has become one of the shopping centers gaining much trust
and support of many customers. Moreover, AEON MALL Tan Phu Celadon has started to
develop in recent years, with the slogan “Japanese heart – Vietnamese smile,” in order to
bring the service level of “Japanese standard” to more consumers.
in addition, to attract more visitors to the mall, as well as to perform better services, AEON
Mall should consider to focus more about the promotion and marketing campaigns. For
example,with the advantages of location and large area, AEON Mall Tan Phu can be
chosen as a place for families to come and go shopping. In addition, the company also
need to pay more attention to online retail channel since the upward trend of shopping
online has been noticed recently.

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IV. TBS LOGISTICS
1. Introduction
TBS, which was established in 1989, has hit major technological milestones in an attempt
to solidify the role of Vietnamese business in the global supply chain. Their strategic
location is that bonded warehouses near the Binh Duong Port have fast and convenient
access to highways, docks, and major airports. With 115-hectare warehouse consisting of
1 LCD, 5 integrated, multi-use warehouses, 1 container depot, and hundreds of trucks of
all sizes with the capacity of transporting up to 5,000 containers monthly, TBS is capble
for storing, ranging from bonded to domestic warehouses, general merchandise to
dedicated storage with security guards on duty 24/7.

2. TBS’s features
TBS Logistics Center's strategic location connects it to large manufacturing parks, ports,
and international airports in the southern economic zone. It offers deepwater access
through the Cai Mep-Thi Vai port complex, as well as waterway and road connectivity,
which is expected to reduce shipping costs and improve trade flow.
The logistics center, with its large-scale facilities, is designed to handle hundreds of
vehicles of varying sizes, with the capability of carrying up to 500,000 cubic metres (m3)

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of freight each month. It can hold up to 250,000m3 of cargo, and can range from bonded
to domestic warehousing and general goods storage.

TBS Logisics offer several services, including renting stores, parking, cargo management,
customs clearance agents, proceduring manual, inland transportation, oversea
transportation, depot, expertising containers, lifting on/off and repairing/clearing
containers. In addition, the centre has three customs offices, which helps ease customs
procedures for its clients.
3. Recommendation and conclusion
TBS Logistics Center aims to contribute to the logistics networks of the main southern
economic region, which accounts for 80% of import-export containers exported
nationally, with the goal of being a key logistics center in Vietnam and a strategic logistics
partner for both local and foreign customers.
in order to become the leading in logistics in Vietnam, TBS Logistics Center is expected to
actively investing in order to expand and evolve its logistics technologies in order to better
serve new customers. In order to ensure service efficiency and maintain close
relationships with its existing clients, the business also employs a customer-centric
approach. To make its services more competitive, the company should figure out how to
shorten travel time from TBS Logistics Center to nearby industrial parks (IP), such as Song

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Than IP, Vietnam-Singapore IP, Viet Huong IP, Tan Uyen IP, Amata IP, and others, which
will reduces cost and helps earn more profit.

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V. AJINOMOTO
1. Introduction
Founded in 1991 and with a capital investment of $8 million, Ajinomoto Vietnam
Company is an international capital corporation, part of Ajinomoto Group. Throughout its
30 years of corporate growth, the corporation has gradually grown and improved its
manufacturing potential on all goods.

The Ajinomoto Bien Hoa Factory has been running since 1991, the Ajinomoto Long Thanh
facility has been operating since 2008 and the third one in Long Thanh, too. The
Ajinomoto Vietnam Corporation now has two branches in HCMC and Hanoi. In addition,
the Organization has 3 distribution centers and selling outlets distributed across 63
provinces, hiring over 2300 people across the world.
Ajinomoto Vietnam Company has always been committed to providing a wide variety of
high quality and safety seasonings, meats, drinks and supplements to suit the tastes and
needs of Vietnamese customers for over 30 years. At present, the company markets more
than 35 brands, which Vietnamese customers throughout the nation distribute and trust,
such as Ajinomoto umami seasoning, Aji-ngon, Aji-quick, Pancake mix powder.

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2. Production processes
Step 1: Ingredients
Ajinomoto uses sugar cane and cassava as the initial ingredient, which is checked strictly
to make sure that they all meet the required standards. They will be stored in the
fermentation tanks
Step 2: Fermentation
The ingredients are fermented by adding fermantative
microbes into the tanks. It takes 2 days for those microbes
work
Step 3: Purification
The goods now become monosodium glutamate. Impurity is
removed by filters to create the clean, quality liquid which
will be put into the concentration tanks

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Step 4: Crystalize concept
As crystals grow, the interior of the tank turns white. The crystals will be drained and
dried, ready to be packed.
Step 5: Packaging and checking for the products
Step 6: Casing and distribution
3. Recommendation and conclusion
Ajinomoto is continuously trying to include a variety of quality food and food protection
goods that fits the palate of the Vietnamese region with this vision and goal. The goods
produced and studied by AVN seek to promote two major values with the growth of
modern society: 1) to make tasty foods and easy meals; 2) to reinforce familial
relationships and happiness; 2) to help people in Vietnam' s food & health. The company
is also developing the authentic culinary culture of Vietnam with resources.

Recently, Ajinomoto plans on developing their new product line by creating Blendy – a
powder drink with 5 main flavours (strawberry, matcha milk, royal milktea, matcha
roasted rice) to compete with other competitors such as Cozy, Nestle, etc. To be sepcific,
the copany should develop the marketing strategies to bring the products nearer to
customers, as well as create marketing campaign to introduce this new ones.

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