Republic of the Philippines

Department of Education
Region XI
Division of Davao City

TECHNOLOGY AND LIVELIHOOD EDUCATION

NAME: _________________________________ DATE:________________
YEAR & SECTION: _________________________________
LEARNING ACTIVITY SHEET
FOOD AND BEVERAGE SERVICES 7/8
Quarter 1 Week No.2

STAFF QUALITIES, SKILL AND KNOWLEDGE SUCCESS IN FOOD AND

BEVERAGE SERVICE
CONTENT STANDARDS: The learner demonstrates understanding of concepts, and
principles in preparing the dining room/restaurant area for service.
PERFORMANCE STANDARDS: The learner:
1. independently prepares the dining room/restaurant area for service
2. demonstrate knowledge and skills of food and beverage service in relation to
taking table reservations

LEARNING COMPETENCIES: STAFF QUALITIES, SKILL AND KNOWLEDGE

SUCCESS IN FOOD AND BEVERAGE SERVICE (TLE_HEFB9-12KS-1a-h-1)

BRIEF DISCUSSION OF THE LESSON:

The success of any food service business depends
on a great extent on the quality and behavior of the
staff working there, the importance of attribute of
food and beverage service staff required for food
service staff are as follows:
1.Personal hygiene- is the most important
attribute of the service staff as they are
constantly handling food and beverage,
and often go near the guests.
2. Punctuality- staff must report to work
on time with a proper uniform and good
personal appearance.
https://tinyurl.com/2s49xdmf
3. Honesty- it is of paramount importance
as it reflects the character of a person.
4. Loyalty- the staff’s obligations and loyalty are firstly to the establishment in
which they are employed and its management
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5. Conduct- staff conduct should be always impeccable, especially in front of the

guests. (Arombo 2020)
ACTIVITY 1. Multiple Choice. Choose and encircle the correct answer.
1. It is the quality of an employee that always report on the restaurant on or before
the time.
a. Punctuality b. Loyalty c. Conduct d. Memory
2. A qualities of food service staff that must be tactful, courteous, good humored
and of hold temper.
a. Punctuality b. Loyalty c. personality d. Memory

3. This trust and respect in the triangle of staff, guest and management
relationships lead to an atmosphere at work that encourages efficiency and a
good team spirit among the food and beverage service operators.
a. Punctuality b. Honesty c. Personality d. Memory
4. Which qualities of a staff must provide service but should not be servile, and
should be able to anticipate the guest’s needs and wishes?
A. Attitudes towards work B. Memory C. Honesty D. Personality

5.What attributes of a food server projects as a team?

A. Honesty B. Personality C. Attitudes towards work D. Cooperation

ACTIVITY 2. Name at least 3 examples of each type of food and beverage services
operation. Write your answer on the space provided.

1.______________
2. _____________
3. _____________
4. _____________
5. _____________
6.______________
7.______________
8.______________
9.______________
10.____________

https://
tinyurl.com/4c86tjxm
ACTIVITY 3.
1. Visit at least 2 local food and beverage outlet and lists the qualities, knowledge
and skills of a food and beverage service personnel. Write as many qualities of
each personnel in every establishment in your food and beverage services as
you can.
REFLECTION:
1. Why do you think it is important that the staff are required to possess these
qualities and attributes for food and beverage services?
__________________________________________________________________________________
__________________________________________________________________________________

RUBRICS FOR EVALUATION:

Points Description
5 if the given answer is correct
3 if the given answer is almost correct
1 if there is an attempt to answer
0 No attempt to answer

REFE

REFERENCES

n.d. Accessed August 12, 2022. https://tinyurl.com/2s49xdmf.

Arombo, Johnny T. 2020. Introduction to Food and Beverage Services.
n.d. Tut (22Au9)orialspoint. Accessed August 07, 2022.
https://www.tutorialspoint.com/food_and_beverage_services/
food_and_beverage_services_basics.htm.

Writer: Lovely Babes E. Lagud

Sub-evaluator: Randolf I. Romero
LRMS Evaluator: Ana Monica A. Ponsica
Education Program Supervisor: Marcelo O. Roco, PhD