Appendices Project (Assessment Task 2 3)

Facilitation and Assessment Resources
Appendices
Assessment Task 2 appendices
Appendix 2.1: Research templates
Topic area: Products and services offered by your workplace
Source/s of information:
Main points:
Topic area: Current issues in hospitality
Main points:
Topic area: Career development opportunities
Main points:
Topic area: Relationships with other industries
Main points:
Topic area: Legal, compliance and quality assurance issues and programs
Main points:
Topic area: Emerging products, services, technology and techniques in the hospitality industry
Main points:
Topic area: Required work ethic expected in the industry
Main points:
Appendix 2.2: Consultation record

Make 4 copies of this template to document your discussions with 4 different industry personnel.
Learner name Date
Select industry personnel consulted for this record:
Experienced industry operative Supplier
Colleague/employee Industry body representative
Name of person
consulted
Job role
Workplace
Length of time
working in industry
Permission to record this discussion Yes No
Signature
Key discussion topics for this person 
Products and services offered by the workplace
Current issues in hospitality
Career development opportunities
Relationships with other industries
Legal, compliance and quality assurance issues and programs
Emerging products, services, technology and techniques in the hospitality industry
Other (please specify):

Key discussion points – products and services offered
Questions:
Responses:
Key discussion points – current issues in hospitality
Questions:
Responses:
Key discussion points – career development opportunities
Questions:
Responses:
Key discussion points – relationships with other industries
Questions:
Responses:
Key discussion points – legal, compliance and quality assurance issues and programs
Questions:
Responses:
Key discussion points – emerging products, services, technology and techniques
Questions:
Responses:
Key discussion points – required work ethic expected in the industry
Questions:
Responses:
Key discussion points – other issues (please specify):
Questions:
Responses:
Assessment Task 3 appendices

Appendix 3.1: Journal template
Learner’s name
Learner’s ID number
Unit code and title
Assessor’s name
Use this journal to record examples of when you integrated hospitality industry information into
daily work activities to enhance the quality of your work performance. Provide 2 examples for each
category.
An example has been provided for you below.
Example: Using current and emerging technology in daily activities
Example 1 Date: 25/6
We had a staff meeting this morning and I told everyone about an article I read on LinkedIn about how
augmented reality is about to take off. I shared the link to the article to everyone via email. Some of my
colleagues have a LinkedIn account so I shared it with them via the app.
How the information was used to enhance performance ():
 Improving skills and productivity Working effectively with other sectors of

the hospitality industry
Producing offerings that meet market trends Working effectively with suppliers
and customer expectations
Providing quality hospitality service Working according to ethical industry
practices
 Suggesting new and improved ways of Working according to legal requirements

doing things
Evidence:
LinkedIn screenshots and emails attached in digital portfolio
Using knowledge of the hospitality industry and its products and services to enhance the quality of
work performance
Example 1 Date:
Briefly explain the situation and how your knowledge of the industry, products and services enhanced work
performance.
Improving skills and productivity Working effectively with other sectors of

practices
Suggesting new and improved ways of Working according to legal requirements
doing things
Evidence:
Using knowledge of the hospitality industry and its products and services to enhance the quality of
work performance
Example 2 Date:
Briefly explain the situation and how your knowledge of the industry, products and services enhanced work
performance.

practices
doing things
Evidence:
Using knowledge of the laws that apply to the hospitality industry and working compliantly
Example 1 Date:
Briefly explain the situation and how you met your legal obligations/worked compliantly.

practices
doing things
Evidence:
Using knowledge of the laws that apply to the hospitality industry and working compliantly
Example 2 Date:
Briefly explain the situation and how you met your legal obligations/worked compliantly.

practices
doing things
Evidence:
Accessing information on quality assurance schemes and using it to benefit the organisation
Example 1 Date:
Briefly explain the aspect of QA you dealt with (e.g. industry accreditation scheme, code of conduct/ethics,
industry association membership or occupational licensing) and how it benefited the organisation.

practices
doing things
Evidence:
Accessing information on quality assurance schemes and using it to benefit the organisation
Example 2 Date:
Briefly explain the aspect of QA you dealt with (e.g. industry accreditation scheme, code of conduct/ethics,
industry association membership or occupational licensing) and how it benefited the organisation.

practices
doing things
Evidence:
Obtaining information on ethical industry practices and working ethically in daily activities
Example 1 Date:
Briefly explain the situation and what you did to work ethically.

practices
doing things
Evidence:
Obtaining information on ethical industry practices and working ethically in daily activities
Example 2 Date:
Briefly explain the situation and what you did to work ethically.

practices
doing things
Evidence:
Using current and emerging technology in daily activities
Example 1 Date:
Briefly explain the technology and how your knowledge enhanced work performance.

practices
doing things
Evidence:
Using current and emerging technology in daily activities
Example 2 Date:
Briefly explain the technology and how your knowledge enhanced work performance.

practices
doing things
Evidence:
Appendix 3.2: Reflection

Use this reflection to explain the ways you used hospitality industry information to:
● improve your own work practices or make suggestions for improvements in your workplace
● update, review and maintain your knowledge of the industry.
Improving work practices

How did you use your knowledge of the hospitality industry and its products and services to enhance
the quality of your own work performance?
What suggestions did you make regarding using technology for new and improved workplace
practices?
Updating knowledge
How did you update, review and maintain your own knowledge of the hospitality industry?
How did you monitor issues and trends in the industry?

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Facilitation and Assessment Resources

Topic area: Products and services offered by your workplace

Topic area: Current issues in hospitality

Topic area: Career development opportunities

Topic area: Relationships with other industries

Topic area: Required work ethic expected in the industry

Appendix 2.2: Consultation record

Learner name Date

Select industry personnel consulted for this record:

Experienced industry operative Supplier

Colleague/employee Industry body representative

Permission to record this discussion Yes No

Key discussion topics for this person 

Products and services offered by the workplace

Current issues in hospitality

Career development opportunities

Relationships with other industries

Legal, compliance and quality assurance issues and programs

Emerging products, services, technology and techniques in the hospitality industry

Other (please specify):

Key discussion points – products and services offered

Key discussion points – current issues in hospitality

Key discussion points – career development opportunities

Key discussion points – relationships with other industries

Key discussion points – emerging products, services, technology and techniques

Key discussion points – required work ethic expected in the industry

Key discussion points – other issues (please specify):

Assessment Task 3 appendices

Unit code and title

Example: Using current and emerging technology in daily activities

Example 1 Date: 25/6

How the information was used to enhance performance ():

 Improving skills and productivity Working effectively with other sectors of

 Suggesting new and improved ways of Working according to legal requirements

How the information was used to enhance performance ():

Improving skills and productivity Working effectively with other sectors of

How the information was used to enhance performance ():

Improving skills and productivity Working effectively with other sectors of

How the information was used to enhance performance ():

Improving skills and productivity Working effectively with other sectors of

How the information was used to enhance performance ():

Improving skills and productivity Working effectively with other sectors of

How the information was used to enhance performance ():

Improving skills and productivity Working effectively with other sectors of

How the information was used to enhance performance ():

Improving skills and productivity Working effectively with other sectors of

How the information was used to enhance performance ():

Improving skills and productivity Working effectively with other sectors of

How the information was used to enhance performance ():

Improving skills and productivity Working effectively with other sectors of

Using current and emerging technology in daily activities

How the information was used to enhance performance ():

Improving skills and productivity Working effectively with other sectors of

Using current and emerging technology in daily activities

How the information was used to enhance performance ():

Improving skills and productivity Working effectively with other sectors of

Appendix 3.2: Reflection

● update, review and maintain your knowledge of the industry.

Improving work practices

How did you monitor issues and trends in the industry?

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