Amhara Bank SC.: Issue Tracking System User Guide Development

Amhara Bank SC.
Issue Tracking System user guide development
May 2022
Issue Tracking System
User guide
Contents
Introduction ................................................................................................................................................... 1
Objectives ..................................................................................................................................................... 1
Features of the system ................................................................................................................................... 1
Amhara bank (AMHB) issue tracking system .............................................................................................. 2
Creating project ............................................................................................................................................ 4
Creating subproject ...................................................................................................................................... 6
Creating new user ......................................................................................................................................... 7
Report an issue .............................................................................................................................................. 9
Importing Issues .......................................................................................................................................... 11
Viewing Reported Issues ............................................................................................................................ 11
ii
User guide
Introduction
Issue Tracking System is a tracking system that can be used to track software and other issues for
various software projects and working environment. It is web-based and easy to use system.
Objectives
 To login to Amhara bank (AMHB) issue tracking system
 To create projects and subprojects
 To create/add/delete Users (manage users)
 To report issues
 To assign issues
Features of the system

 Email notifications: It sends out emails of updates, comments, resolutions to the
concerned stakeholders.
 Access Control: You can control user access at a project level
 Customize: It can be easily customized as per users requirements.
 Mobile Support: it supports iPhone, Android, and Windows Phone Platforms.
1
User guide
Amhara bank (AMHB) issue tracking system
Steps to login to Amhara bank (AMHB) issue tracking system:
1. Open any browser, type the following URL: 192.168.100.59/mnt/ and hit enter.
2. Type your user name in the given field shown below and click on login button.
3. Type your password in the given field shown below and click on login button
2
User guide
After successful login, you will see a window similar to the screen shoot below.
3
User guide
Creating project
Manage>Manage Projects
2
3
1. Click on Manage menu 2. Click on manage project sub-menu
3. Click on Create New Project
4
User guide
4. Fill project properties in the given fields shown below (Project name, Status, view status,
Description), then click on Add project.
5
User guide
Creating subproject
1. Click on Manage menu Manage>Manage Projects>Documentation
2. Select Manage projects
3. Select Parent project (example Documentation)
4. Click on Create New Subproject
6
User guide
5. Fill project properties in the given fields shown below (Project name, Status, view status,
Description), then click on Add project.
Creating new user

(Manage -> Manage User -> Create New Account)
2. Click on Manage menu 1. Click on manage users sub menu
3. Click on Create New Account

7
User guide
4 . Fill account properties as below.
5 . Assign the user to a project

1. Select project to be assigned
2. Select Access Level
3. Click on Add User
2
3
8
User guide
Report an issue
Following are the steps to report an issue.
1. If the user has access to multiple projects, first select the project at the top right
corner of the screen, where issues will be reported.
There are two ways to go on Report Issues form.
i. Click the Report Issue link present at the top beside the project filter
ii. Click the Report Issue section from the left menu bar.
The following screenshot shows how to set a project filter and available options for Report
Issues. i 1
ii
2. Enter all the details properly. These are the following fields.
i. Category: It defines under which area of project it belongs such as
development, database, and services so that the concerned team can start
looking into it.
ii. Summary: A brief title of the issue that provides high level info about the
issue.
iii. Description: The detailed information of the issue. It should contain all
relevant details minor to major, so the concerned team member analyzes all
the aspects.
9
User guide
3. If the user wants to report more than one issue, check the Report Stay checkbox,
which will return to the report issue page after the submission of an issue.
4. Now, click the Submit Issue button present at the bottom of the page.
For importing issues
10
User guide
Importing Issues
Rules: CSV file should be saved as CSV (Comma Delimited/Comma separated).
a. Use the above steps for steps 1 to 3.
b.Click on icon to attach files. Explore to where you saved csv file and
select the file.
c. Click the Submit Issue button present at the bottom of the page.
Viewing Reported Issues

After successful completion of the issue, the can see the report by following the below steps
1. Click view issues menu

2. All the issues will be displayed
3. Issue related Terminologies
a. Assigned to me (Unresolved): Indicates that the issue is assigned to currently
logged user by others but not resolved yet.
b. Unassigned: means the issue is created but not assigned to any user.
c. Reported by Me: shows the issue reported by currently logged user.
d. Resolved: shows issues get resolved.
e. Recently Modified (30 Days): shows recent issue activities
11
User guide
12

Amhara Bank SC.: Issue Tracking System User Guide Development

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Amhara Bank SC.: Issue Tracking System User Guide Development

Uploaded by

Copyright:

Available Formats

Amhara Bank SC.

Issue Tracking System user guide development

Features of the system

1. Click on Manage menu 2. Click on manage project sub-menu

3. Click on Create New Project

4. Click on Create New Subproject

Creating new user

2. Click on Manage menu 1. Click on manage users sub menu

3. Click on Create New Account

4 . Fill account properties as below.

5 . Assign the user to a project

There are two ways to go on Report Issues form.

For importing issues

Viewing Reported Issues

1. Click view issues menu

You might also like